Kerbside pickup
Yes
JCPenney in Fort Gratiot
Categories
Location on the map
Fort Gratiot, St. Clair County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 810-385-9800
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:12–6PM
JCPenney in other cities:
Comments (199)
A very limited store. I have shopped here most of my life. A low key clothing store. In saying that I mean the limits of types & brands & availability. Employees care always nice & helpful. I cancelled my credit card as the card company tried to charge me a few after I mailed my payment in 2-weeks early, which they neglected to correct. Ive been using credit cards for quite a while now & noone has ever done that to me. I always write in ink on the back of each payment I mail. I actually had to argue with that person on the phone, but finally agreed to cancel the $28 dollar late fee. I couldnt believe it. Well now no worries about that happening again. She actually said it was my fault. I still cant believe what happened. Oh well. Hopefully that store will remain there as Pennys Original?
Nice and clean big selection of sizes descent prices
Always clean, staff is helpful and friendly and they actually have OPEN DRESSING ROOMS! If Im shopping in a store of course I want to try my clothes on first, otherwise Id sit home and shop online like everyone else. Way to go Penneys 😄
Everyone is so nice and helpful and they have great prices
The sales staff where very helpful & courteous. The store did not have the size I needed. So she went to the computer and brought up what I needed and we ordered it right then and there paid for it and free shipping right to the store. They had a good selection still of summer clothing 80% off awesome deals I need it out two extra tall for my husband and they had a really nice selection and a very nice set of tennis shoes I bought for him like the store. 👍😀
Great prices. Friendly staff
AWFUL store customer service I see why the franchise is dying off .. The staff is rude and just bc something is marked with a clearance sticker doesnt mean that it is. This store is extremely disorganized
Whats not good to like? Polite staff, attractive displays, variety of merchandise. Excellent jewelry Dept with great finds. Reasonably priced clothing. Euphora dept in store . Enjoyable shopping experience
Sadly, JC Penny has really diminished in recent years. As a plus sized woman it is VERY frustrating to have to order all of my clothes online because the in store selection is horrible! I do love the fact that they now carry extended sizes, up to a 30w I believe, but it is still a pain in the behind to have to order online all the time. Also, this store used to have a dedicated online pick up area where people would go to get their orders, but for some reason they decided to close that area and force us to go to the registers and wait in line forever to get our stuff. This is not only frustrating for us, but also for other customers who have to wait for the cashier to run back to wherever to get my stuff and then finish my checkout before they can make their purchases. Not an ideal situation if you ask me.
Terrible customer service. Was looking for some pillows in the bedding department. No one to be found. Finally someone came in the department with some packages and mail. She started opening it up, seemed to be oblivious to me. I greeted her with a how are you today, she said ok, and went right back to her important mail. I probably should have pressed with my question, but honestly, I was shocked. I have over 50 years in customer service, and would have been let go if I did not make contact, or at least refer a customer to another non-busy employee. Sorry JCPenney, you have lost a longtime customer.
Love this store & love using my JC Penney Rewards here! The staff is always friendly, sales offer great deals, shelves are always stocked & my family just loves this store!
The sales and service staff are great. Cant say the same for the management, however. Often overcharged, fortunately I catch it.
Took.a return dress back. Pleasant help.
I found a lot of great deals. A pair of suede boots for $5.81. I LOVE IT! There are a lot of great deals right now.
Amazing store with great prices. I personally shop for t-shirts and the Arizona section for guys has amazing deals, quality shirts for 7-10 dollars! I highly recommend this store and would advise you to look in the clearance section, you might find something you love.
Marisa was great! She patiently and politely showed me my mistake on the sale price I had misread. Then, she found a coupon for me to use anyways, thanks Marisa! Ill definitely be back again.
I came into JC Penny to last-minute shop for a dress shirt for my sons band concert and was assisted by the nicest, most helpful lady I have ever encountered in retail. Her name was Judy and has been with the company for over 30 years. She went above and beyond and even searched in the back for the exact color and size that I needed for my son. Thank you Judy!
JC Penny has gone downhill. Selection is limited, not sure if that is just this location. Also, prices are inflated to make sales look more impressive. I can find similar items for much less elsewhere. I was barely shopping here to begin with and this makes me not want to return.
JCPenney like all mall stores is under immense pressure from online retailers. This store is trying to do upgrades and other improvements to make their stores more appealing to consumers. Only time will tell if these investments will actually pay off.One thing that would be nice is if they would invest in making their checkout process more efficient and faster overall. Stop telling me about my fake saving. Put it on the top of the receipt. Find ways to lower the number of coupons that force people to search their phones. Find a way to speed up the time it takes to remove security tags. Improve the speed of your technology. Reinvent the hangar to make it easier to remove and make it faster to fold garments.I go to JCPenney when I need dress clothes or have to find sizes for my growing family. I already avoid the competition because of their long lines. JCP is close to losing my business as well because of their long lines.The dressing rooms in this store could also use updating.The staff was courteous and helpful but they were few and hard to find. A reasonably decent shopping experience given the decline of the mall.
Prices are good on there clothes. When I was there they were remodeling so the store wasnt as tidy as normal. However the worker I had felt with this time was very unfriendly not even saying hi or asking if I found everything. Just said how are you paying today. Not even a total I had to ask for that. And no I dont know the name. So I will be back just hope she was having a bad day.
JC Penney gas made many changes in their clothes, good job. Size and style are so improved. All departments show promise. Keep up the good work, because we REALLY need your presence in Fort Gratiot, Mich
They had a great sale going on... wanted to use my gift card from a birthday... they said it was not valid... couldnt tell me why even though they had to scrape the back for the code..bought my capris anyway... since I had to wait for fifteen minutes...
I returned merchandise I bought in June, had no problems. The clerk was very polite. The store is in good shape.
We went to EVERY womens clothing store in the mall, looking for a nice dress, for my daughters Senior Prom. We should have known better and started at JCPennys! Within minutes, my husband and I were debating over which dress was best! 😊 Not to mention, everything we looked at was 60% OR MORE, off! We wound up buying a beautiful dress, two very nice sweater shalls and two incredible jackets! We couldnt be happier, with our purchases!!!
Our go to spot when cross border shopping. Loads of deals to be had. Especially in the kids clothing section.Usually I find department stores to be a bit of everything but not enough of anything. Don’t m is if this JC Penny is unique, but they definitely excel in their clothing department.
JC Penneys has a good variety of clothing and household items. Prices are good. Personnel are kind and efficient.
Earlier today they advertised on the door walking in you can get 20, 30, or 40% off. However, when I went to get pay and get my coupon, I was told they ran out about 2 1/2 hours ago. Extremely disappointed with JCPenny.
Just didnt have any dress shirts in my size but the sales people were friendly enough.
Husband bought wedding ring and band couple years ago. This Christmas he decided to buy me a band to go with it. It took several months of them having my ring to solder them together. Then after receiving ring back couple days later my finger turned green on inside. I called and got no return call regarding this.
We really like shopping at Penneys. Staff is very friendly and knowledgeable, store is neat and organized, and it helps boost our local economy. With the way these stores are dropping from Birchwood mall it would b re a shame to see this one go, too. Hold your chin up and keep delivering the top notch service you always do and you may weather the storm. We can only hope.
Not Happy.So the shopping experience and store selections, itself, is wonderful. Great in store sales. The staff were even quite friendly. Hence why Im giving the store more than 1 star.Now for the deal breaker.My cashier was so distracted checking out my order because I had an item that wasnt in the computer system yet, and she was setting up a credit account for me simultaneously. Bagging happens behind the counter during this time. Long story short, gave me only 1 of my 2 bags. I did not realize this until I returned home.So, when I realize the cashier mistakenly did not give me one of my bags, I promptly called the store to advise. I was eventually forwarded to a manager to discuss. I was told there is nothing they can do after they checked behind each of the counters. It took a bit of questioning for the manager to eventually say she can have the Loss prevention cameras reviewed (but never did bother asking details re: time of check out, so Im less than confident that she actually will follow up).If I took the bag from the store with me and misplaced it, well, the loss is on me. I left the cash register having paid for merchandise that was not given to me, but am led to believe its my loss.Very poor customer service. JC Penny, I WILL NOT be a return customer.
Great prices ,quality products....save a lot of money on quality name brands
My daughter and I had to quickly grab an outfit for my granddaughter. We were able to find something within our budget. The staff was very nice and helpful.
Friendly, helpful, and professional.All around nice place to shop.
Good deals but only 2 people working in whole store
I have to write this review!!!!As I checking out today I asked the cashier (Carole) if they honored Military Discount pulling out my military ID, she replied No we do Not... hummmmm.I was just there last month and spent a lot less and was given a military Discount! Not only did she give me a military discount she was a very polite young lady cant say for every employee I encounter today!!I will NOT be spending anymore military $$$ or my business again.. I will be giving my future business to Chesterfield JC PENNY where they not only honor our military but are very friendly!!! Very disappointed
No longer carry tall pants. Very sad about that. They have petites and big woman areas but us poor tall gals have to order online and take our chances that something will fit.
So I typically dont have a problem at this location but today the woman I was dealing with pissed me off so bad im actually writing a review (which I never do). I had ordered 2 coats online to decide which one i liked better and instead of returning it via mail I just took it to the store. Coat still had all tags and I had my receipt and jcp card it was bought with, BUT I did not have the bag it came in. This woman was so annoyed that I didnt have that bag, was very rude and made me feel like a total inconvenience. I explained I had returned things before without that bag (specifically a pair of slippers) and she just continued with this snarkey attitude saying well its been that way for 30 years. First of all when I got home I checked the online return policy and NOWHERE does it say anything about a stupid bag and second of all online ordering wasnt even a thing 30 years ago! She did finally refund me but if I see her at desk I will definitely be finding someone else to help me
Store is ok kind of stinks and I did have a bad experience with Ally the cashier and her bad attitude towards me as a customer overall. I think that if the store wants to stay in business the staff whose job is customer service should be more friendly and I shouldnt have to write a review like this
Great sales on school clothes a year ago. Helpful staff that ordered items we needed but didnt have the sizes.
Always a great selection of reasonably priced consumer goods. Love the ladies clothing selection. Easy to find and lots of free parking. Staff is friendly.
Pop-up shop inside JCPenny
Found everything I needed! Fast and friendly place to shop for great deals!
The employees that are left are very helpful. However they only have 2 checkouts in the store so it seems to be a longer wait than it used to be. Also appears to be less help on the floor. The selection in most depts is mediocre but Its ok for a small jcp.
Always clean, lots of great deals! Always so neat..
Obviously going out of business soon. Store isnt properly stocked. Sales people ignore customers who obviously need help. Not making any effort. What ever happened to work ethics?
I love jcpenny.. normally shop at the Chesterfield location.. this was set up different put looked to have quite a bit . I just went into sephora before a movie.. will be visiting to shop another time.
Great experience at JC Penney today. Eileen was really helpful with helping me find a good brow pencil and showing me the best way to apply it. Thanks Eileen 😊
Would be nice if they had more checkouts the shoe area unorganized some tossed floor couldve been from a customer who knows.
Was very dissapointed in selection of womens plus size. Bought things for other people, nothing for myself. Cashier I had was very friendly, the cashier my daughter had was not friendly at all.
I bought a new winter coat 1 month ago and the zipper comes apart already . Total junk ill have to throw it out after this winter is over. So much for that 165 dollars as i normally dont keep receipts for clothes.Plus its a levi strauss name on it . You would think that a metal zipper would last more than 30 days . Buyer beware.
I love shopping at JCPenney!! The Port Huron store is bright and clean with outstanding customer service! Incredible value for money on merchandise.
Today was a pre black Friday sale. It was an excellent visit with fabulous deals to help save money for Christmas shopping. Highly recommend going there today or any day
Its time to retire the old mean and rude lady in your customer service department. I needed to return an item that I no longer had the packing slip to and she told me I couldnt which was false I called JC Penney head quarters to make sure. Then my daughter picked up a candy and shook it (like a 4 year old would) the package broke and it went all over the floor. She told her she needed to pick it up and told me I needed to pay for that. I understand you break it you bought it but this was something that could have been sent back to the distributor for defective packaging. So not only did I get denied a return that she could of easily looked up I had to pay for candy that went in the trash. I will make the trip to Chesterfield today to return my item and will never shop at P.H. JC Penney again until that old woman no longer works there.
I like JCP and shop there a lot, but the buy online pick up at the store is not as convenient as it used to be. Theres a sign on the north entrance indicating package pickup and once up a time you could run in and get your package in minutes - not anymore. Now you have to go to a register and wait in line with all the store shoppers - then when its your turn - you have to wait for the cashier to go get your package from the secret package pick ( which is still where it always was, but hidden by luggage). You cant call ahead and have your package waiting at the check-out either. In this day and age of convenience, its hard to believe that JCP came up with this as an acceptable method. It makes me re-think my loyalty to JCP.
Good sales, nice sales ppl. Clean and neat.
All dressing rooms are very dirty. Smells of bacteria odor. Its in the dirty carpet. Not enough checkouts. Long lines. This was once a quality store.
Love shopping there. Prices are reasonable and good quality stuff. Sephora is an added feature we love.
Shopping for a iron sign posted but no iron for that price not good
I was disappointed in that only 1 Checkout was open in the whole store and it was difficult to find a Fitting Room open.
This store has a good selection of clothing for everyone in my family. You have have to shop the sales and the clearance racks or else youll end up over paying for things, in my opinion.
The curtains I wanted were on line only was able to take the number to the check out and the salesperson ordered them and they are being shipped to my house
Had very good sales going that day. Associate was very pleasant and professional. Thanks
Great sale today. Saved even more using my chsrge, and the assistant who checked me out helped me save even more. She was so friendly and helpful!
Not pleased with their stock .wife looking for skirt or dress dont look there .Target keels here we come .Their floor was full of Im not sure 70 % off ??
Located in Fort Gratiot. Last large anchor store connected with Birchwood mall. Selection is quite good and sales people helpful. Not a large store compared to the one at Lakeside Mall.
Great customer service.
Jad the overalls i looked everywhere for were expensive but on sale. Id recommend this store for nice clothes other then what walmart has if u have the extra money to spend.
So glad we have a great store with wonderful associates to help us find what we need.
Did not go to JC Penny’s, went to the mall for a walk after breakfast and to browse the shops. Only 3 restaurants left in the food court but it was a great place to walk (that’s what I came there for, not the food).
It is a JC Penney. It is hard to find a clerk to answer any question - or even point to a department. Looking aft their goods the quality seems to be less as does their breadth of stock.
Friendly workers, hopefully this location stays around. Its a nice addition to the mall and has a lot of quality items at discounts seemingly always.
Love Sephora! They are always so friendly and very helpful.
Ive been a loyal long time customer of jcpenny and will continue to be always a great experience.
Love their bathing suits. Went to Sephora also.
I havent been in JCP in years. This location was very clean, organized. Great sales. Will definitely come back
Lots of sales and very clean. One of my favorite stores.
Cheaper jewelry selection was pretty limited. But I also tried to find it On Valentines Day. So its both of our faults. Lol
Stuff is helpful and nice. Very reasonable price for the items we bought also enjoyed the %s off 😁
Im a guy. Dont know much about make up. These people have a lot of it, seems expensive, but the ladies in my world seem to think its worth it
Prices are good and so is service. Just the selection at the Port Huron store doesnt seem as good as other JC Penneys
Amazing experience especially elaine, in the jewelry section... shes a pro... Ill see you again...
Well I tried to give them my business. Didnt have the right shoe for my son. Its my first choice not my last.
My favorite place to shop and such good sales all of the time, I pretty much get all of my clothes from here.
I had a great experience at JCPenney’s today, I am a very picky customer And not the easiest person to work with but Cathy helped me Find exactly what I was looking for.
Lots of sales. Friendly employees. Especially the shoe guy. He carried my big purchase to the sales counter for me.
Great prices and friendly staff. Found what we needed for our daughter with no hassle, just before Christmas.
Loved it when I went there were lots of sales better than some of the store closing sales that are going on.
Good prices on clothes. Not as impressed with the workers. But still a good place to shop
I love penneys. Great selection. Great styles. Great prices. Friendly and helpful staff.
Love all the different items to buy!
Went in to find a pair of dress shoes. I was not surprised when I couldnt find my size available in a style I liked.
Went in salon store...Ill be back, got wonderful samples, very helpful salesgirl....
I bought some flannel sheets at Penneys and I got them for half price.
They have some good sales but the checkout lines are way too long
Excellent pace to shop..All Kinds of winter sales...
The last remaining flagship store at Birchwood Mall. They always seem to be running sales and Ive heard rumors that they will be joining the other flagship stores and will be closing but who knows.
Wonderful merchandise and friendly staff make your shopping experience fantastic.
Amazing deals. Store well organized for how busy they were today.
In desperate need of updating. The dressing rooms are in total disrepair. Many of the doors don’t even close. I only shop there because of lack of options.
Great place to shop for all your clothing and accessories and alot of other household items.
There were ZERO sales associates on the floor in order to be able to get ANY help from!! They only had the registers covered, of course!!!
Great place to shop. Quick check out, good deals.
Not crowded, safe to shop, many clothing items available.
Never had a bad experience here to date.
Good selection but poor untrained staff that dont seem to want to help
Got good work shoes and a quality dress shirt for 70 bucks. Not bad!!
Better than before nice and organized and resnable price
Very helpful employees, helped me save a ton of money today! ❤️
LOVE THE STAFF...PRODUCTS & LOW PRICES!!
Great service, thank you Cathy A. for all your help you always make my experience so pleasant.
Nice store.
Love the clearance!!
Only place I could find normal nice underwear at fantastic price.
The jeweler was very helpful in waiting on me
I like they god thinks and ceap
Internet shopping is great, but I still like to see, touch, and try on clothes that Im buying!
Loved it have not shopped in a long time
Clean store, not crowded, limited selection on some items because of store size, and bit of a wait at check out.
Only went because had a gift card . Could have went to Walmart and got it way cheaper .
Dont carry and Nike stuff anymore
They sell lots of stuff and somethings the prices are good too
Jc Penney is a great store,helpful and to they have New line of makeup.
Very poor service, one lady being Rung up by both cashiers we waited. Way to long
I have always been a JC Penny shopper!!
Blue jeans limited to two brands for men to expensive for jeans made in China
Always have great deals, friendly staff. 😀
Will be sorry to see them go when the mall rolls over like a dead whale. Been shopping at Pennys 50+ yrs.
Never has my size in jeans, no way to see if they fit!
Manager named Lisa... rudest, meanest, most unprofessional person in the store.
Some of their clothes are very pricey and so thats why I gave them a three-star
Best JC PENNEY, Ive been in since I worked for Pennys @ JC PENNEY in the 1970s
Friendly service quality, I just luv shopping here.
When i was trying to find my girlfriend work pants jc penny was the only ones who would order pants we needed thank you
Standard fare for a big box retailer. Fair prices and decent products
So glad to still have JC Penny
Really nice store to shop at great selections
Hangin in there. Middle age shoppers..not a person under 20 in whole mall.
Was really surprised to see Toys again. Found several Lego and Imaginext sets/figures.
ALWAYS love JCPHowever the Birchwood mall is a ghost town
Busy store they get customers through fast 😀
Not bad, Kohls is better though.
Customer service was top notch on my return.
Great associate helped me get deals
Went there since I was a little kid great place always new stuff
Didnt find what I was looking for but still made a purchase.
Needed a couple shirts. Good price. Nice shirts.
Good deals on clothing depending on the season.
Needed a hair cut they got me in quick and did a great job
I think the clothes are ugly that they have, and not very friendly at register.
Decent Black Friday deals, not to crazy.
I was able to get a winter coat that was just what I wanted
Friendly and helpful. Hope they stay ooen
All kinds of deals all year round
The last bit of life in a mall that is slowly shutting down. They are trying.
Not what it used to be. Wait its exactly what it used to be only the prices are ridiculously high and the staff leaves a lot to be desired
My favorite place to shop. Great staff.
They had what I wanted at a reasonable price.
Stopped selling South Pole and jeans and shorts are ugly and lost there good style
Nice quality of clothes just high prices
Great prices and very friendly, helpful associates.
Found some good bargains, worth the trip
The store is nice and the workers are nice and friendly
Had some good sales going on :)
Amazing
Hard to find what Im looking for, never have sales help
Clean store. I was looking for a dress and was disappointed by the selections
Love this place always great deals
Sad that all the other stores are out of business at this mall
To pricey not much to pick from. Im cutting up my cc
Penney is trying to make a come back. I hope they can turn things around.
The clerk was very helpful in the boys dept.
A normal looks like its about to close Jcpenney with all its sales going on
Awesome selection, prices and service!
Two registers open. At least 25 people in each. Unacceptable!!
I love shopping at Jcpennys.
GOOD SELECTION OF CLOTHES.
Love it when you can get a sale
Nothing but ugly clothes
Worst JC Penney I have ever been to.
Nice clearance spot. Staff some-what nice
Clean!
Employees rush customers out of store and look at you like your poor and nasty
The new Sephora is a wonderful addition
Nice store and a big selection
Need Reebok tennis shoes
Good quality clothing
Fun, great clothes?
Good deals today.
Total reviews rating 4.2
199 Reviews for JCPenney 2023:
Review №1
2022-06-29Virginia got me in at the last minuteShe seemed to read my mind as to what I wanted for color & cut but she did ask me if I wanted anything special as we went along ...Very sweet stylist with the magic touch!!!!!
Review №2
2022-05-27Great store...always have good sales. Store is kept clean, well staffed and organized
Review №3
2021-05-29Good prices. Store a little too lonely for a Saturday afternoon.
Review №4
2022-06-27Fairly good selection, staff available for help. Store was clean.
Review №5
2022-03-14Was able to find a certain style of dress pants that I havent been able to find ANYWHERE! PLUS the dressing rooms where open!
Review №6
2022-06-01Cant find anything in my size and no customer service store looked messy also. I walked in looked at the whole store walked right back out.
Review №7
2022-01-09Nice store. Only one cashier we could find. Still a very short wait when we stepped up.
Review №8
2021-12-30All the fitting rooms are closed. Not able to try on clothes. But you can use the bathroom. What is the difference? Will be spending my money elsewhere. Very disappointed.
Review №9
2019-11-10Jcp had okay sales store was over packed with items a little overwhelming! Some nice items although!
Review №10
2021-12-23Great place to do some old fashioned shopping. They had plenty of items to shop for. I was impressed.