Kerbside pickup
Yes
JX Truck Center - Grand Rapids in Wyoming
Categories
Location on the map
Wyoming, Kent County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 616-532-3654
Site: https://jxe.com/locations/grand-...
Site: https://jxe.com/locations/grand-...
Opening hours
- Monday:6AM–12AM
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:12AM–3:30PM
- Sunday:Closed
Comments (56)
We work a lot with JX on a daily basis. Great service and parts department. Great communication as well. Appreciate the help you guys provide us always.THANK YOU AUSTIN C. AND JUSTIN B.
I work at a local refuse hauler and just started to help the fleet division. One of my jobs is to call our vendors to get an update on our trucks. Austin here at JX is TOP NOTCH. He is informative, kind, patient (due to my lack of main knowledge), quick, responsive, and just an ABSOLUTE JOY to work with!!! There have been a few jobs that he has ensured to prioritize so my customers are successfully serviced!!! THANK YOU AUSTIN!!!!!
The worst customer service that I have ever received. Purchased a used plow truck from them. They said it was a great deal. We live an hour away from Grand Rapids and did not even make it home with it before it overheated. Anti freeze in the oil. Have to overhaul the engine. Have made numerous calls to them and their response is you purchased it as is . I understand the as is but I expected it to last longer than an hour. Beware if you purchase used equipment from here. They do not stand behind their products.
They were slow to diagnose and even slower to ring me up/sell me the parts. If you can go to another Pete shop it is worth it to go somewhere else. Putting a damper on a truckers time is poor customer service and disrespectful. Time is money and you won’t be getting mine again.
Austin at JX was very helpful! He was very informative, and made sure to call me with updates BEFORE I had to call for updates. Our truck was finished when he said it would be.
Company called emergency fix for maybe 20mins to replace a bracket that broke off the battery. stood in lobby at service desk for 15mins. still no one. have a load on and they dont seem to care. will change rating when i am helped if i am helped.
I want to thank Phil for the truck easiest deal I ever done if I could give ya 10 stars you would have em HUGE THANK YOU SIR AWESOME JOB N WOULD RECOMMEND YOU and I get quality honest work here
First time went in was Tom an he was great !! .. Then went in around 10:29 Gentleman named Ryan was very abrupt and rude to us. With this service will try and find another Peterbuilt store to purchase parts from.If wasnt for Tom that waited in us the first time this would been a worse. He came in the last part of the transaction and took over. If you work in service department you shpuld be nice no matter what !!!!!
Quickiest service Ive had yet pulled up was able to start working on the truck first peterbilt who actually had a part for a peterbilt truck...dude at the service counter was professional and nice I will come back
Never had a good experience with this place. Complete waste of time for a simple part, showed them a pic & told them where it goes but he couldn’t figure it out. All the other are just standing around, instead stepping in for help they would rather stand around & Chit chat. Never going back 🙄
The service here is great. I have ordered and pick up parts from them and they are always quick and helpful. I will definitely use them again.
Amazing buying experience at this dealer, Phil Koetje made the buying process beyond my expectations, on the financing process Connie also did a great job processing everything quickly, Thank you JX.
Been coming here for 4years have always been treated professionally by service members the techs are knowledgeable better than the ones in Indiana I make it a point to get here would like to see the sale inventory updated at all jx, Even though no one wants to give you a fair price for your trade even being a repeat customer, But they still have the best service dept
If you have a problem Michael the manager is the person to go to. He knows how to defuse the situation. He made it right with me today I really appreciate it. Very professional
I get my truck serviced here and Martin always seems to find a way to get it in when I need it done.
Parts warranty impractical. Bought an ac compressor and installed only to discover a short in the clutch. They made me buy another and send in the 1st one to check for warranty. Inefficient
Takes forever to get work done. Mechanics are nice but the office personal not so much.
Always have done well here. Great knowledgeable parts and service techs!
Corey and Martin are the best out thereAll ways going above and beyond.
Best service department Ive found. Fair prices even for small non account customers.
Crooks! THEIR DOT was a sham...truck I bought there has cost me thousand in repairs. Ive already saved two other other O/O from this place and will save more, if possible.
Multiple bad experiences with their service department. With how unhelpful and rude they are, I am surprised that they are still in business.
I bought a truck there in April. Not impressed with the sales division and advertising of certain things.
Complete waste of time for a simple part, if I had the part my self could have done it in 10 minutes not 5 hours.
These guys are great to work with and always fair with me and can be haggled with on prices
Very very bad place I bought brand new piterbild i was trying to do my first PM service on 35.000 in this shop it took forever!
West Michigans only Pete dealer and they reflect it with their prices
Great people. Fast service and great parts supplier
Friendly people and they will try to help you if they can they are a little high on some things but anymore who aint
Guys here are helpful, prices are higher than other Pete stores
This place and people really help you out on anything you need for your truck
Great trucks, great equipment, a little pricey.
Loved it. ..the trucks were clean and nice
Friendly staff good quality work.
Guy at front desk it very rude.
The service writers are VERY RUDE PEOPLE....
Great location and service!!
Excellent customer service.
Real helpful. thanks
Fast easy and affordable
The Best
Good parts
Awesome service
Nice place
I called them this morning to have a service on my ac arrived at 10:00 am and still waiting @ 3:38 pm this is kinda ridiculous
WARNING: DO NOT ALLOW THESE TO TOUCH YOUR TRUCK!!!They are Straight Crooks! ! They will hang up in your head!! I understand that your going to pay a premium price when you take your truck to the dealer, but these guys are ridiculously over priced !!!
Total reviews rating 3.9
56 Reviews for JX Truck Center - Grand Rapids 2023:
Review №1
2022-06-27This is one of the best dealerships Ive been to. The customer service is outstanding. I regrettably didnt get the service writers name who worked with us, but she was wonderful about constantly keeping us updated and explaining everything that was being done with the truck thoroughly.They pulled my truck into the shop the day I arrived, which was incredible and unexpected, and diagnosed the issue quickly. It was fixed in two days. The staff were transparent throughout the process and explained the problem with the truck in a way that I could easily understand. I was back on the road much sooner than Id initially expected!
Review №2
2022-01-15Great service. Everything was completed in a timely matter. Would recommend this location to other carriers. I love love love the hours of operation from 6 am. The only downside is the inability to process credit card payments over the phone. I would recommend using the CC authorization form via email or setting up an online payment portal.
Review №3
2022-02-16A huge THANK YOU, to Adam in service! One of our trucks had a couple lights pop up on the dash. Knowing our truck couldnt be down for an extended amount of time he got the truck right in! The communication was great, the work was thorough and very detail oriented! Our truck was repaired in a very timely matter! If we need anything in the future, we will be back!
Review №4
2021-06-16I would like to thank Austin for such great work and helping me help my customer. Not all dealers will take the time to work aftermarket repair facilities and help us help their customers. Austin was great to work with to get our mutual customer the best results for them. I highly recommend them because the customer is the one they care about, even if they are at another shop.
Review №5
2022-01-05I was there few times and spent about $20k, just happened this week. every time I dropped my truck there to repair, there’s always something extra that they’re tries charged me. And the first shift shop force man, technicians including shop manager ( Jonathan). They’re not really knows what are they doing? Unorganized, rudely, disrespectful. More importantly the labor rate keep going up lot higher than any places else. I am not the only one aware of this I have been talk to my others drivers fellas, we’re all agree about this shop. So with that being said is I am NOT going to bring truck there AGAIN period!!!!
Review №6
2021-09-07While on a long distnace tow, one of our trucks had a check engine light come on. Being 9 hrs from our shop with an issue like this is a real pain as you can imagine. Our driver brought the truck to JX Truck Center without an appointment and Jonathan got it in immediately. After diagnosing the issue, Shane was able to make the necessarry repairs. Furthermore, they did this by staying late the day before a holiday. The service they provided to us was second to none and is greatly appreciated. Big thanks to Shane and Jonathan for getting our truck fixed in such a fast manor allowing us to get back without any issues.
Review №7
2022-01-14Fixed the issue correctly ( so, already ahead of 90% of the dealerships Ive been to.) And done before predicted.The only thing I didnt really like was that I was not filled in on what was done or called the day it was finished.
Review №8
2021-04-22Love this place!! First time here and I’ll definitely be back if I’m in the area. If your a owner operator they treat you like their biggest customer! Especially Austin, welcomed me like he’s know me for years. I highly recommend dealing with him and the service department over any dealer in the country. Thank you guys for your help!
Review №9
2021-04-13Came in with an active brake fault on my 2019 Pete 389. They quickly diagnosed and repaired the issue. To my delight, they also examined the truck and pointed out some other problems I was not aware of - I authorized all that work and it was immediately performed. I then mentioned that I was going to have to go to a TA or Speefco to get a PM and the service advisor asked what I pay. I told him and turns out JXs price wasnt that much more (to my surprise) so I authorized the PM. During the PM, the mechanic discovered a transmission line oil leak. This was repaired by 0900 the next morning. That mechanic saved my transmission! TA & Speedco would not have caught this issue. I will be back!
Review №10
2021-07-09We work very closely with JX almost everyday and the service department is outstanding. Especially Austin. He really works getting the trucks in that day and always has a great, positive attitude.