Kelvin Thomas - State Farm Insurance Agent
Address: 3100 Capitol Ave f, Fremont, CA 94538, United States
Phone: +1 510-796-9666
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,
Phone: +1 510-796-9666
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,
Category: Insurance agency, Auto insurance agency, Life insurance agency
Rating: 4.9
Site: http://kelvinthomas.com/?cmpid=lo2m_blm_0001
Rating: 4.9
Site: http://kelvinthomas.com/?cmpid=lo2m_blm_0001
Name: J** A*****
Date: 2024-04-01 20:16:09
Rating: 5
Comment: Kelvin and his entire staff have been absolutely instrumental in helping me stay on top of my insurance needs.They are courteous, professional and have provided me with a wealth of invaluable guidance.Not only has Kelvin and his staff patiently answered all my questions throughout the years but they have also helped me think through things I had not even thought about with respect to necessary insurance coverage.I had just such a conversation with his staff member, Beverly, for example and she was terrific.I have been with Kelvin for many years and feel I am in great hands if/when an insurance event occurs in my life.Kelvin and his staff’s knowledge, expertise and guidance helps me sleep and night.I recommend Kelvin now and in the future.Jay A.
Name: Q* L**
Date: 2024-03-21 22:44:26
Rating: 5
Comment: Indira helped to quot both home insurance and auto insurance. She is detailed oriented and explained item carefully to make sure I understand the meaning. Excellent job!
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Name: M*** M****
Date: 2024-03-12 04:12:36
Rating: 5
Comment: Kelvin and his team are extremely knowledgeable and informative with policy questions, pricing, discounts and policy bundles. Indira was very helpful with the new rebuild estimator tool and pricing on other policies available.
Name: D**** G*****
Date: 2024-03-06 18:52:41
Rating: 4
Comment: We have been with State Farm for a very long time because they are the best. During our last transaction we worked with Indira Suresh who is always efficient and helpful.
Name: V*** R******
Date: 2024-02-27 04:27:19
Rating: 5
Comment: Excellent customer service. Fast service and very helpful.
Name: j*** R********
Date: 2024-02-26 20:34:55
Rating: 5
Comment: Very helpful and great customer service
Name: S**** N*****
Date: 2024-02-03 21:45:46
Rating: 5
Comment: I am sorry there are but 5 stars to give.Kelvin Thmas has been my agent for years and through it all he has been there as an advisor, an advocate, and a Super Agent! Everyone in his office is top notch and Ive been given excellent care by all - always. Recently Ive had the pleasure of working with Indira Suresh. In our last interaction I heard myself say thank you so much, I didnt know quite what I needed when I called but you explained everything so well I got it!. And then I remembered our prior discussion where we went over ALL our insurance and I was impressed that she clearly explained what we had and our options and offered suggestions about what we may want to add. Now I see this is just her way. She knows her stuff! And is willing to share - in plain English, no fancy insurance talk! I must add that she also wonderful with follow up!
Name: B****** G****
Date: 2024-02-02 22:48:53
Rating: 5
Comment: I had the pleasure of working with Beverly Burke on a life insurance policy recently and can’t say enough great things about Bev AAAAA+++++
Name: M******* M****
Date: 2024-01-23 00:10:58
Rating: 5
Comment: Indris and Kelvin are always responsive to my insurance needs. They usually respond within 24 hours and I appreciate their professionalism. Kelvin has been my insurance agent for 23 years.
Name: M******* A*******
Date: 2023-12-13 18:53:21
Rating: 5
Comment: Kelvin Thomas has been my insurance agent as long as I can remember. BEST SERVICE EVER, HANDS DOWN! You wont get a better agent than Kelvin and his staff.
Name: J*** Y*************
Date: 2023-10-25 18:21:03
Rating: 5
Comment: Friendly and very helpful. Very knowledgeable and explains the breakdown of coverage.
Name: D***** J****
Date: 2023-10-03 21:48:58
Rating: 5
Comment: Kelvin has taken care of my and my family’s insurance needs for many years, and has always provided us with great service and information. Recently I dealt with one of his staff (Beverly), and she handled my request quickly and thoroughly.
Name: M** M**
Date: 2023-09-08 07:19:51
Rating: 5
Comment: This review is long overdue. We’ve been with Kelvin Thomas @ State Farm for many years now and there is no doubt we’d stay with him and his more than stellar team for a long time.Today, I had a phone appt with Beverly to discuss our upcoming renewal. I can’t rave enough about her knowledge, professionalism, patience and her willingness to ensure I understood everything completely. I actually enjoyed talking to her because she did an amazing job giving me scenarios to help understand and decide what was best for our home insurance needs.Nowadays, good customer service is almost non-existent. It was refreshing to receive excellent customer service and not feel rushed to make a decision on something important like protecting your home especially with all the natural disasters and increase in crime all over.If you are looking for insurance, look no further. Give them a call and you won’t regret it.Thanks so much again, Beverly! I certainly commend you for going over and beyond my expectations.
Name: C**** L**
Date: 2023-07-28 20:25:47
Rating: 5
Comment: Nothing but great service from Kelvins staff at State Farm. Indira assisted me on my two car policy with no hassle over the phone. Save time and save money with State Farm
Name: K*******
Date: 2023-07-07 22:22:10
Rating: 3
Comment: Initial review in 2022: Claudia was the person who helped me get my new insurance in California. After searching around, I feel State Farm has the best quote price. They give you discounts for bundle and other factors. The reason I left a good review is that Claudia was really patient and was explaining all the terms in both the rental and the auto insurance plan for me as requested. Also, she sent out emails and text messages pretty fast. Her communication is clear and easy to follow through. Definitely recommend. 😊——————Update in 2023: I had a really hard time reaching out to my agent recently, I had try called a few times, left messages, but never got a message or phone call back. (One time they answered and told me they will let my agent know, but I never heard back… second time my phone was hanged up, I guess maybe it is close to their off time. But even after a few days after the holiday, no one calls me back. Then I called again to left a voice message for calling me back…) I had been waited for so long. Almost after one month after I requested address change and nothing has been updated. I don’t know what to do at the moment. Did I do anything wrong? I am considering to switch to other insurance agents or companies.
Name: A*** A*****
Date: 2023-05-18 22:08:47
Rating: 5
Comment: Love the personalized and efficient service that I always receive in this agency.
Name: V******* H*******
Date: 2023-03-02 19:56:50
Rating: 5
Comment: I am so impressed with this Insurance Agency! We changed to Kelvin Thomas a few months ago after being with Farmers for over 20 years. I was nervous because I believe you are only good as your agent is! I have to said I am very impressed with both Kelvin Thomas and Indira Suresh! I had placed a call to Kelvin with a question and he called me back right away. I then submitted a invoice for Tow service and Indira was on top of it, I do not remember getting such excellent customer service in a very long time and I work in Hospitality Management and I appreciate this type of service. Great place and rates for your insurance needs.
Name: M* A******* A* F****
Date: 2023-02-28 21:08:18
Rating: 5
Comment: I have been working with Indira for the last few months. She has always been prompt, helpful, and effective.
Name: R**** M*******
Date: 2023-02-16 01:11:11
Rating: 5
Comment: Indira was such a great help! Very professional, outgoing and just absolutely loved her customer service.
Name: N*** S***
Date: 2023-02-07 10:47:38
Rating: 5
Comment: Amazing agents I’ve always had great guidance & patience from all agents . I recently spoke with Indira who was very helpful with recommendations so I now sleep better knowing I’m protected with all my property. Highly recommended 👍🏽
Name: A**** S
Date: 2022-12-05 21:15:43
Rating: 5
Comment: Indira is very helpful
Name: J****** J******
Date: 2022-10-27 16:39:07
Rating: 5
Comment: I’ve been with State Farm for several years. I mainly work with Bev, she is quick to respond to me and is very knowledgeable…would totally recommend Kelvins office.
Name: M**** R*
Date: 2022-10-27 04:51:54
Rating: 5
Comment: Indira was extremely helpful in getting me an auto insurance that fit my needs. She explained all the details and was very helpful in answering questions and was always available to help. Would highly recommend Indira.
Name: P******* D***
Date: 2022-10-26 00:57:14
Rating: 5
Comment: Everyone at Kelvin Thomas’s office has been incredibly warm and welcoming about all of my needs. Kelvin was excellent at explaining all of the options Statefarm provides for being a young investor, and made me feel more secure about my decisions. Indira also always has the answers I’m looking for when it comes to various insurance policies, and it is clear that she is very knowledgeable and looks out for Statefarm customers with the best deals!
Name: V******* P******
Date: 2022-10-26 00:31:20
Rating: 5
Comment: I have been with State Farm for many years and many offices - Beverly Burke on Kelvins staff is the best! She is kind, responsive and always willing to find a way to make things work. I have never been happier with State Farm and all my insurance policies as I am now. Thanks for all you do and especially thanks to Beverly.
Name: T****** K*****
Date: 2022-10-25 23:27:38
Rating: 5
Comment: Excellent support by Indira - in providing most cost-effective and prudent services
Name: G******* D***
Date: 2022-10-25 23:17:16
Rating: 5
Comment: Indira and Kelvin helped me with my insurance needs and are very patient to explain any issues with my insurance.
Name: A******* D***
Date: 2022-10-25 23:13:27
Rating: 5
Comment: Kelvin Thomas is such a great agent! As a college student, both Kelvin and Indira have helped me figure out so much my college-related insurance needs! Definitely recommend!
Name: S***** K******** (********
Date: 2022-10-25 23:00:28
Rating: 5
Comment: Kelvin and Indira are a great support for our family with regards to Auto, Home and Life Insurance. Indira is very informative and detail oriented. I highly recommend them for all insurance needs.
Name: L** M****
Date: 2022-10-25 22:46:00
Rating: 5
Comment: I’ve been doing business with this office for about 12 years. It’s important to me to be able to pick up the phone and get a live person should something happen to my music equipment. Beverly has been my contact there She’s great! Clearly knows what she’s doing. I don’t like when people tell me how to write music, so I don’t tell them how to do their jobs. Leave it to the professionals
Name: A*** Z***
Date: 2022-10-25 22:01:36
Rating: 5
Comment: I had a great experience here! I was helped by Claudia, and they were fantastic! Very patient and just overall great costumer service. I will definitely be recommending this office to my friends and family in the area.
Name: R****** M******
Date: 2022-10-25 22:00:26
Rating: 5
Comment: Claudia was very knowledgeable and patient when it came to choose a plan and weighing out my options. The customer service at this office is exceptional.
Name: D* P****
Date: 2022-09-21 18:42:13
Rating: 5
Comment: Indira Suresh was great and very informative. My wife and I have worked with Kelvin and his team for many years and have been extremely happy with their attention to details and approach to protect my family.
Name: S****
Date: 2022-09-06 16:49:45
Rating: 5
Comment: I love that Im able to conveniently text and have an agent quickly respond. Each time that Ive needed assistance Claudia and the team have been so kind and professional! This state farm office has definitely left a good impression on me! Thank you!
Name: K** L******
Date: 2022-08-23 18:12:37
Rating: 5
Comment: Great agent and agency.
Name: D***** D* L* R***
Date: 2022-08-19 22:25:16
Rating: 5
Comment: The customer service at this location is awesome. Ive had the pleasure of working with both Kelvin and Indira for renters as well as car insurance. Theyve both been very helpful and informative when dealing with the various types of insurance policies. Im highly satisfied with my experience here. Thank you!
Name: D*** R********
Date: 2022-04-23 00:44:34
Rating: 5
Comment: Indera is the most knowledgeable and patient agent Ive ever dealt with. She accepted days of phone calls from me, answering every question I had while making me feel like an important client.I was shopping to add my son to my policy, and off all the places I called...state farm was by far the most willing to help me detail a plan that was right for my family needs. Thanks again Indera!I will definitely be recommending this branch to friends and family.
Name: T****** L****
Date: 2022-03-18 16:53:11
Rating: 5
Comment: I have been a client for over 5 years with my parents. I recently had to get on my own Premium account and the transition was so smooth and easy to understand. Beverly has been so helpful, accessible and kind. I feel taken care of!
Name: C****** C******* I*
Date: 2022-02-03 17:58:34
Rating: 5
Comment: Kelvin is the best agent I ever had. He goes way above and beyond for his clients! His staff is very nice as well.
Name: R**** C******
Date: 2022-02-02 19:07:38
Rating: 5
Comment: Kelvin and his team are amazing! They are very professional, courteous, and will got to bat for you, and always have your best interest at heart. I trust them immensely.There was this incident that happened to my vehicle and I was going to be found 50% at fault due to the person that took my report did not explain the details fully. I immediately reached out to Kelvin and he took the time to listen to me and reached out to State farm and the issue was corrected.I shared this story to let people know that they do care about our needs!So to Kelvin and your team keep up the great work! ( :
Name: s****** s******
Date: 2021-12-22 19:24:25
Rating: 5
Comment: Ive been with Statefarm for years and love them. Claudia, Beverly and Kelvin all have been wonderful and have always taken care of my needs. Very professional!! Great customer service. Thank you guys!!
Name: I**************
Date: 2021-05-30 17:14:22
Rating: 5
Comment: I have been with State Farm with Kelvin Thomas for approximately 8-years. Love customer service and the efficiency of how everything is handled.
Name: E*** A******
Date: 2021-02-09 17:47:31
Rating: 5
Comment: My wife and I have been clients of this agency for probably 40 years and clients of Kevins since he took over the business many years ago from the previous agent. I think that, in itself, says what we think of Kelvin and State Farm. Weve had our share of homeowners claims and auto claims over the years, and Kelvin and his staff have always advocated on our behalf with the company, and weve always been more than satisfied with how our claims were handled and adjudicated.
Name: Y******* G********
Date: 2021-01-09 17:00:31
Rating: 5
Comment: I have my auto and renters policy with them. They give pretty good and competitive rate for a really good coverage. I needed them once for filing a claim during the accident. That process was very smooth. Also, recently I reached them for a home insurance and I got the quote very quickly over the phone. Overall I have a very good experience with them.
Name: V***** S*******
Date: 2020-10-06 21:00:39
Rating: 5
Comment: Kelvin has been my agent for many years. I appreciate his professionalism and knowledge. He is also very connected with the community and is a mentor to young men. Good job KT.
Name: C***** P****
Date: 2020-09-08 16:41:50
Rating: 5
Comment: I have been with State Farm for years and recently I decided to review update all my insurance policies especially because of all the fires in CA. Indira was very patient, helpful, knowledgeable and responsive. She called me back and answered my emails on a timely fashion. I also spoke with Kelvin who is also very helpful and knowledgeable. I feel secure knowing I have very good insurance with a team who is looking out for my best interests.
Name: N***** L****
Date: 2020-09-03 22:49:03
Rating: 5
Comment: I was referred to Kelvins State Farm office by a friend of mine when I was looking for homeowners insurance for my first house. I called and left a message and Indira called me back very quickly. I was a total noob at this and had no idea about a lot of the terms but Indira talked me through everything and did a great job explaining to me what it all meant. She sent me a few quotes through email so I could share with my husband since he was at work at the time. After we decided on our policy it was a breeze setting everything up. Indira took care of literally everything for us - it could not have been an easier process!Recently she gave me a call to follow up and see how our move to our new home went. I really loved that she took the time to reach out so I also decided to discuss what it would look like to switch our auto policy over to State Farm also. Indira was able to give me a quote within minutes, and since we were bundling with our home insurance we got a good discount and are now paying the same amount for auto insurance as we were with Progressive but with waaaaayyyyyyyy better coverage. Also she said this would reduce our home insurance policy cost and would be getting some money back from that - a total win-win!Indira makes me feel like family when I speak with her which is why I gave them my business, and will stay a loyal customer as long as they are around! If you are looking to change any of your insurance needs, I highly recommend going with Kelvin and Indira at State Farm!
Name: O**** H**************
Date: 2020-09-02 21:09:28
Rating: 5
Comment: Indira, Claudia and Kelvin are kind, patient and supportive. They helped me with great care through a fire claim and also getting new quote for my auto insurance during the pandemic. The claim process went smoothly and reimbursements were deposited quickly. I have been with state Farm for over 3 years and have been satisfied with them.
Name: A**** J*****
Date: 2020-09-02 18:49:14
Rating: 5
Comment: I’ve been with these guys for many years. I have all my automobiles and home insured by them and can’t be happier. This team has always been there to help me. Just the other day I called to make a payment. After finishing the payment process, Indira went over my policies and was able to lower my rates by a couple of hundred dollars.
Name: L*** E*
Date: 2020-08-31 23:24:47
Rating: 5
Comment: Indira has been awesome. She got me a new auto and renters policy quickly that fit my needs. When I needed a copy of my insurance to send to my loan company, she sent it over within a few minutes and sent a copy to the loan company on my behalf. I really appreciate it!!!
Name: D**** V******
Date: 2020-08-28 22:58:42
Rating: 5
Comment: Indira helped me find a plan that fit my needs during Covid-19. My driving is very minimal and I am able to work from home. She listened and was patient, explaining to me all the options available. Once Covid-19 is lifted we will review the policy again and update as needed. Thank you, Indira!
Name: R*** T*****
Date: 2020-07-08 21:04:19
Rating: 5
Comment: I had been with Kelvin for over 12 years. For the most part I email my concerns and questions to Beverly who is quick and responds to my email the following day at times same day turnaround.I am out of the country every 6 months and every time I would just email her to make changes in our policies. Beverly is very efficient and well versed.
Name: D*** C*********
Date: 2020-03-05 17:52:05
Rating: 5
Comment: Have been with Kelvin for many years. Auto, home, boat and rental property. Always helpful and finds best options for coverage. Bev is pleasant and very efficient. Always gets right back with answers.
Name: L*** B
Date: 2020-02-26 17:42:33
Rating: 4
Comment: We receive awesome service from Kelvin and his team. They are very helpful and treat us like family.
Name: J B****
Date: 2020-02-26 17:18:13
Rating: 5
Comment: Very responsive to all questions and issues.
Name: J*** R****
Date: 2019-10-13 17:37:27
Rating: 1
Comment: Very poor service, lack of communication and follow up. Turned a 7+ year State farm customer into a now ex-customer.
Name: T** S***** J**
Date: 2018-08-29 19:58:50
Rating: 5
Comment: I love the service that Kelvin and his team provide! They are so friendly, respectful, and extremely professional!!They are “on-the-spot” when ever you need them, and they work with a real sense of urgency for you.Real talk, Relying on anyone else’s insurance services, is a disservice to yourself 👌🏽😏💯!
Name: H****** C****** J**
Date: 2017-11-13 21:27:50
Rating: 5
Comment: Kelvin is a great agent and person. Very professional and looks for the best deals for you. World-class, indeed.
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Name: K***** k******
Date: 2024-04-30 16:53:25
Rating: 5
Comment: Kelvin and his team have been providing our insurance for over 20 years. They are always responsive to our needs and service requests. In addition, he reaches out proactively annually to discuss our policies, let us know about the ever-changing insurance market and make sure our coverage is up to date! Thank you, Kelvin, Indira, Beverly and Claudia!