In-store pick-up
Yes
Kohls in Novi
Categories
Location on the map
Novi, Oakland County, Michigan, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 248-344-4666
Site: https://www.kohls.com/stores/mi/...
Site: https://www.kohls.com/stores/mi/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–8PM
Kohls in other cities:
Comments (199)
Would only allow $8.80 for refund on $44 pair of jeans that were too small. Wanted to exchange for larger size, was told cant do. I kept the jeans, would rather donate to good cause than let big business take advantage.
Great place to shop for all your needs. They are offering kohls cash this is great for everyone to get extra savings. Very safe to shop during the pandemic. The gentleman who helped me cleaned after every customer for your safety. Please keep up the great work 💪.
The cashier was very helpful & helped find was I was looking for. I hadnt been there in years because it was so junky & cluttered but it is much cleaner now and things are in order again.
I was just there to return an Amazon package. The usual area where it was and the signs at the entry dont handle it anymore.So it was placed more in the back corner.Employees were kind of friendly pointing me to the right direction. It is hard to understand sometimes people with masks and distance. So just dont get all upset if people have to ask twice or even more.The lady at the Amazon counter was very friendly, no waiting time.The store in general was clean and organized.Just one entrance was open.
This store still has only one entrance open, not sure why, as there was almost no shoppers inside.Kohls always had good quality clothing, and that have not changed, just like their fairly high prices. If you dont have a coupon or things are not on some kind of incredible sale, its actually pricey to shop there.
I was in and out really fast. Their staff was very helpful lines were short it was great.
Love the fact that you can retourn amazon just there, so easy. Plus, every retourn you get a coupon so you may bu something extra discount. I usually buy online, specially petits, then ask to send my products to the store where I just pick up, in that way I dont have to pay extra for shipping.
Store is organized, clean, and staff friendly, super easy amazon returns.
Extremely poor customer service is represented at this Kohl’s in all departments: customer service for returns, amazon returns, and at the checkout line. Today, I waited in line for over 15 minutes to make a return and experienced rude, unfriendly customer service with the woman who processed my return. The same thing happened at the Amazon return station: rude, unfriendly, hardly a word spoken. And, to top it all off, I was chastised at the checkout station for not presenting my 25% off coupon prior to all of my store credit (I forgot I had it until I went to give her my credit card).I understand that working in retail is a total pain and customers are incredibly rude and unfair. However, I don’t think it’s much to return a smile, greeting, or polite conversation when I’m a customer at this store.
Tanya miller was awesome she took the time to help me order my items online … I loved her time effort … THANK YOU!
My family and I usually always enjoy our experience at Kohls. However, I was warned about attending this one and now I understand why. The warning was that if the staff perceives or feel you are of a certain class, theyll provide passive aggressive, demeaning and unfriendly customer service. Due to the amount in returns and the complicated nature of my return (which I feel was started by an employee doing an original return improperly), I can understand some frustration, however the amount of side comments and overt demeaning responses from start-to-finish was very disappointing and offensive. Unfortunately, I received this behavior from 3 of this stores employees and will no longer shop at this Kohls, but given the way I was treated, Im sure the feeling is mutual and itd be preferred by those employees that me and my family no longer shop there as well.
The staff here is friendly. I mostly use their online pickup feature and I havent had to wait a very long time to get my items and everyone has been kind and helpful. The store itself is a typical Kohls with good products and good promotions.
Very nice 👌 👍 clean store
I was at this Kohls 2 days ago to purchase workout clothes. I went in today to exchange what I had purchased for a different size. There was nothing in the right size on the racks so I went looking for an associate, as I wanted to check on the pair of leggings that were on a mannequin. I had to hunt down an associate and she was VERY rude to me. Basically told me I was SOL. After a few steps she turned back to me and said I guess I can try to page someone for you. then she walked off, muttering under her breath. I was appalled at her snide attitude and lack of professionalism. At this point, I went to the greeter and she was able to get a manager over for me. Her and the manager doing their part to help me is the only reason I gave this store 1 star. I will not be returning or recommending to any friends or family.
I never shop in-store. I only go here to make online returns. I super appreciate being able to make Amazon returns here. This location has their Customer Service counter at the front of the store. SOooo much better than the other Kohls where its hidden in a back corner.EDIT: They moved the Amazon return area to the back of the store, so I removed one star from my review. Id given 5 stars because of the front-of-store-convenience. I wouldnt mind going to the back except now theyve separated Amazon returns from Kohls returns. You have to go to the back for Amazon then back up front to do a Kohls return.Both are usually pretty quick so its not horrible but definitely not as convenient as it was.
Kohls is one of our most favorite stores since the time we moved to the United States. Me and my wife have been visiting many Kohls stores in the locality, however this one is the biggest compared to the other nearby. Good range of collection in all department. Nice and friendly staff. I would recommend this for everyone.
Ive been shopping at Kohls for years but after the attitude I just received from the woman at the return desk I dont think Ill be back. After spending over $200 earlier today I realized I had forgotten my Kohls cash at home. I was told at the register I could bring it back and they would honor it. So after making the trip all the way back to the store the lady at the customer service desk very rudely told me it was one day past the expiration and she would not honor it. The biggest insult was her tone of voice and her attitude about it. She actually seemed to be HAPPY to tell me I couldnt use it. In fact upon seeing it when I placed it on the counter she very coldly said to me what am I supposed to do with that? Even worse I got the impression that this person was a manager of some sort. If this is the type of attitude Im going to get from the people who are supposed to be setting the tone of how the place is run I will not be back. A little understanding and a friendly tone of voice can go a long way, especially after Id spent several hundred dollars there today and was merely trying to save $10 on my purchase. Her attitude was deplorable and I wont tolerate it. No one should.
Didnt take the security tag off my pants before shipping my order.
Good and fast for Amazon returns!
Such rude phone etiquette! How do these women stay employed???
I really love Kohls yes I do. I refer everyone. But I cant deal with he return policy. Over a week for a refund just cause I order online. Its 2020 technology is very elite and this is the thanks I get for trying to still support while in quarantine. Worst then old navy
Kohls in westland was more then happy to give the %20 off. Novi kohls cashier acted like I was inconveniencing her thats okay its not her season. All of the other employees greeted you and were very nice.
This current rating is for Sarah, a manager, that made a poor attempt to manage an issue during the visit to the Novi store today. The issue was concerning Kohls cash that was sent from Customer Service and had not been used, although their system would not accept it. Sarah would not assist with any suggestions just a flat NO that nothing could be done. The store as a whole should receive 4 stars as I have yet to encounter such poor customer service as what was managed by Sarah.
This is my favorite Kohls store around my area. The store is clean, the employees are helpful, and there is a lot of parking, (including parking that is handicap accessible). The store is also set up in a way that is easy to find what you are looking for. Depending what time of year you shop, you can also earn Kohls Cash for your next visit. Its pretty much free money!
The Lady at online customer pickup helped me find information regarding Kohls cash and rewards. So know I know how and where to go.
Just finished shopping at Kohls for a couple going out outfits. Great selection of all styles. Best cashier I have ever had, and I will admit I am picky about customer service. But she was the sweetest most relatable cashier. She was on cashier 3 around 11 pm. Feel bad that she had to be there until 1 am though.
Went to get a watch for Moms birthday. The lady at the jewelry counter was quite rude. This store is always clean and employees are there, just that, there. They seem to be checked out and unhappy with their job. Ive visited this store 4 times at most over the last 4 years that Ive lived in Novi.
Always a good time, clean and well organized. I had to make a return an item, the associate was not cordial just doing the minimal, she didnt ask if I wanted another size did I want to just exchange it. I still like khols
Couldnt find start we needed.. mentioned it infront of staff.... ZERO help. Very disappointing
Good clean store with freindly employees. The last time I was here when I was seeing my grandma 2 years ago because I aint from here. The alarms next to the doors went off when we tried to leave and the cashier noticed the mistake she made of forgetting to do something with the clothes I cant remember what is was called but she was very nice about it.
Unless you have a lot of Kohls cash the store is kind of expensive they dont have much on sale right now. Dont expect to find anyone on the floor to help you as well last year I had a very bad experience with their management during the holiday season. Be mostly prepared to help yourself and wait in a long line there are some hidden gems to be found in the store but they are few and far between
Nice store. Nice sized big and tall section. Good prices as usual. Cashiers were friendly and being very clean about things. Good experience overall.
The quality of stuff changes seasonally. Sometimes it looks like a bargain basement other times it has the best stuff anywhere. This store does has the nicest manager though and good cashiers. Easy to go in & out and a little bit of everything.
Bought a couple of mens sweaters from this store. Was treated like dirt from an old lady with silver hair who appeared to be in charge of the other cashiers! Shame on you for treating paying customers like that!!!I guess she was bitter for working on Thanksgiving night 2019. Oh well, I am returning the sweaters and never shop at this store. 0 ⭐ if I could
Love everything about this store. Merchandise, friendly employees, discounts, variety.
This looks has been renovated. Returns were generally easy, but the staff seemed annoyed to be taking items back. Will note came back a different day and had a very nice staff member but the first one made me question buying things at Kohls
Friendly staff and clean building. Prices are great this time of year.
Good brands and seasonal discounts
All the gloves & ear muffs I was looking to purchase. Better selection than other Kohls stores, probably because its across from 12 Oaks Mall. Glad I held out & drove a few extra miles. Worth it, just for the extra styles.
Returned an Amazon package here and ended up shopping around. Clean store with a nice layout. Will probably return again.
Look, on sept. 10th I went to the Kohls on the Northville and Livonia border, then spent 70 dollars for a full suit. I have yet to find better deals than any Kohls store.
Outstanding customer service!!! Amanda is a manager at this location and I was looking for a coat on clearance. Amanda called multiple stores trying to locate one for me and when she couldnt find it went online and ordered it to my home for the same price! Didnt know service like that existed anymore.
Neat. Great prices. Some friendly staff. The convenience of shopping kiosks.
The clothing they have for plus sizes is not good. I shop at Macys much nicer selection. Kohls needs a new buyer for plus size women. The clothes are out there just not at Kohls.
I went to this kohls in Novi a few days back and had the worst experience, I encountered a manager named Lisa who was very rude and impatient. She did not want to help me whatsoever and not only was she rude to me but was also rude to the employees around her, she talks to them very disrespectfully as if they are doing something so awful. I wish I had a good experience here since I really enjoy shopping at kohls but this is the awful experience I encountered with Lisa. I could not tolerate her attitude and tone with me and she couldnt even be a little bit nice.
We just went to Kohls in west oaks and Novi we went to the watch and jewelry department and wanted a watch because we couldnt adjust it but the worker said because of Covid so she missed a two hundred dollar watch
Good place to shop and return Amazon purchases
In store kiosk does not work properly even with the help of a sales associate. Cannot find a pair of shoes in store so we tried to order on-line using the in store kiosk to save the shipping fee. Touch screen is very hard to use for input long numbers. Cannot check out with Kohls cash awards and a coupon.It also reset cash awards balance to zero.
I live in Southgate and shop at Kohls in Taylor all rhe time. I was at this location with my boyfriend last night while he was returning a sweater he had received for Christmas. Well he just decided to exchange for a different color n right size. When we went back to customer service the lady ( Who frim the beginning was very rude) had lost his gift receipt. Well my boyfriend said sorry n the lady just started yelling at him. As for myself I could not believe she was speaking to a customer in this manner I dus get anger n said what the hell n had to excuse myself before getting into it with the lady. Im sorry that was very unprofessional of a customer service person n just thought you at Kohls should know what kind if people you have working fir you. I myself being a manager for many years know you do not yell at customers in the way she did. I will never go back to that location again n rhe store was a hot messed there was clothes thrown all over the place.
Great customer service from Gillian on the floor and cashier Julia. Great people make for better shopping experience.
The prices here are ludicrously high. They sell most of their items at full recommended manufactures retail prices which are often absurdly higher then actual normal street price. For example, they sell Samsonite carry on luggage at the full retail of $300... when on Samsonites OWN website, Samsonite sells the same luggage at 150.
Its kohls... what is there not to like?
Great deal and all the staff are fantastic. I love all that you offer.
Good shopping experience at this location. Clean store and helpful employees. No complaints at all.
Clean and well maintained, but the selection seems more limited than in the past.
Clean store, nice staff
Easy, peasy quick return today.
Im 9 months pregnant and cant wear my mask over my nose because I have passed out numerous times wearing my mask. I did still wear a mask and it was over my mouth. Asked a lady for help and she refused to help me because I did not have my mask over my nose. This is the worst kohls I have ever been to! I would drive to Brighton before I went back to this one!
Love the clearance rack.
It was pretty crowded due to the season. Its a regular department store with normal-ish sales. The parking is plenty. The items are generally cute/trendy. The sales folks are generally helpful and polite.
I usually find great prices here. The clearance racks are where you can find some awesome deals. This store is always kept very clean, and the employees are generally helpful and polite.
Its ok couldnt fine items that I wanted and then they didnt have any after xmas sales that I didnt see.
Stood in line at their Holiday Center to return items after Christmas...returned clothes there, but then directed to go to Jewelry counter to return a necklace. Two of us stood waiting for a while until an Associate named Shelby saw us waiting and came to help. She asked who was first which was an older woman in front of me so I let her know that she was first. While taking care of her, another associate (whose name I didnt get NO NAMETAG) walks over with a random customer who had a robe (not jewelry) and attempted to make an even exchange on the same computer that Shelby was using. Here is where the problem arises -1. I waited not in one but two lines to be taken care of2. Shelby allowed this other associate to process this other ladies return BEFORE me when she knew I was next in line.3. When I brought it to her attention, though saying she was saying sorry she was trying to be helpful, she got a bad attitude and became rude with me because I was frustrated (and told her about it) that she allowed this to occur. To make matters worse, it wasnt even a quick transaction! All I had tondo was return and get money back on my card.Maam why couldnt that other lady wait in line like everyone else? She could have been taken care of right after me. Also, she had a ROBE and I was at the jewlery counter. Why didnt she gone to the Holiday Center as I had to make an exchange? What made her more special of a customer than I? Oh wait...was it that she was Caucasian? Was it because she knew the other associate? Did she work there? I dont know and I dont care, but what I do know is she was wrong!! I will be making a formal complaint via Corporate as well.
The Store is very clean, good discount & the employees are very helpful.
Always love Kohls! Great prices and always find something on sale!! Love the Jumping Beans brand for my 6 year old daughter, and she loves the Disney stuff too!
I love Kohls selection, but they had very few employees working. It was hard to find someone I could ask a question.
Great place to shop. Amazing prices of you hit clearance. Always get Kohls cash however always forget to use I wish there was not an expiration on it
Pretty standard Kohls store. Clean and organized. I was disappointed that an entire aisle of kitchen items were apparently out of stock, or in the middle of a reset, so I couldnt find what I was looking for. Other than that, it was pretty ok.
Good selection for both men & women. A bit small selection for kids & teenagers. A bit pricey with not much of sales items. Quality & name brands are plentiful.
Great, clean store with exceptional customer service.Tip while at any Kohls: Google for a Kohls coupon, theres always something to save you money!
Kohls Novi moved the online pickup area away from the service desk due to the long lines from returns. Smart move! The associates are all friendly and helpful.
Very bad experience today I really like the necklace and was trying to buy it. However jewelry sales person completely ignored me she answered the phone instead. very rude person. I spent 15 minutes waiting she completely ignored as. I did approach another employees and they told me that they cant help me.🙁
I wanted to return some electronic items, which I purchased 4 months ago. Also, there was ware and tare due to usage.I went to Khols store in Novi to return them.Amazingly, the store mgr and sales rep treated me great! No question asked! I got the full refund, Thanks.
Always have issues when I shop online. Wont be shopping here much. And store selection isnt that great!
Manager insisted my wife already redeemed her $10 birthday credit when in fact she hadnt, and conveniently, Kohls has no tracking or way of proving their claim. B.S.
I always find great buys here. I found the ABSOLUTE perfect out fit for my new grandson. It was $22 marked down to $2.20!!!!
The only store that carries Hanes Stretch TsAll the rest have the basic layouts. As to why they carry this line and nobody else does is beyond comprehension.
Our family fav shopping place
Use Kohls bucks, rewards and coupons to stack for the best deals.
When you return Amazon item you get a coupon, could be for a % discount, or a specific amount, like $5.00
One of the nicer Kohls. Very friendly and helpful staff.
I’m a Senior. Enjoy Wednesday gave me 15% off coupon and often receiving $10 coupon let me buy something . Of course if not any coupons .I will coming to shopping!
This is a good Kohls, clean, good selection, and helpful staff. I recommend coming here for when you need nice clothes and whatnot.
Was not to impressed with the staff. Store was cleanly love the digital signs. Long lines though and I hate being pushed into a credit card I dont want. No means no.
I got some great deals. And spent my kohls cash
This location has terrible customer service. I requested to speak with a manager but the cashier just called and spoke with one herself - she didnt allow me to speak with a manager. I was pretty much told to shop online instead of in the store. I left without purchasing anything and I will not be returning to this location.
This Kohls is nice for a smaller Kohls. Everything is neat and the selection is good. It has a higher end feel. I recommend it.
Love love love everything about this store. Super friendly cashiers, customer service persons, easy to find clothes & home items.
Found some great deals for clothing on Clearance and with senior discount!
Great staff, very helpful. Nice ace to shop. Great clearance shoe selection. Clothing and home selection also good.
I wouldnt shop anywhere else.
Picked out items. Yes it was before Xmas. Had to put them back. Didnt have time to stand in the line. They dont have enough registers on a regular day
2 people working customer service and 13 people waiting - and waiting - and waiting. Insufficient staffing is a primary reason for me to shop at home - or smaller retailers who remember customer service as it should be!
Returning an online purchase. The salesperson was very attentive and helpful. Everything went smoothly and I even had time to do some shopping.
Always good deals and coupons for kohls. Got a super cute jacket for a steal after using kohls cash and stacking coupons.
This is my favorite kohls to go to in the area, usually have what I need or someone who can help me find something similar.
Found our items quick. Got great deals and happy checkout staff. Yay!!
Good customer service.
Always friendly service. My go to for great clothes and accessories.
Good location with other stores like Bed Bath & Beyond. Parking is a slight issue. Store layout is good and staff is helpful.
Typical Kohls. Only thing I dont like is that you gotta go thru back-to-back traffic circles a.k.a. roundabouts when getting there from the north side. Gosh, I friggin hate traffic circles....
They were helpful but I didnt find what I wanted but will go back very clean and organize
When you’re in a hurry and you call and ask and associate to bring something to the front for you they refuse. Also you can’t call and have them search for an item without a SKU number. Annoying !!
Has many choices but couldnt find humidifiers also there clothes are pretty pricy although i did fond one last robe at the price i could pay
Not to bad , better than a few Ive been to
Friendly staff. Pretty good selection of cloths. Baby cloths made by Carter at full ticket price them sale price.
It was truly wonderful that the store was opened. However the attitude of several employees was far from wonderful
Bought a new winter coat, on sale plus 20% off, great price! Excellent associates always there to help
This is a great place to shop! The store is well-stocked comma clean, and they have friendly service.
Awesome prices! The store has a great selection of merchandise and great customer service.
Theres no way anyone should have to stand in such long lines. I wont. Kohls needs to figure it out.
Very nice kohls they still had a wide selection of items.
Decent selection, staff is usually not friendly, but the store is kept clean and usually has some sort of sale going on.
Im seriously blown away how they are still in business . They use the sale technique to entice purchase but with a bit of research you can see they are highly over priced . Ex : I saw a pack of Hanes tank tops ON SALE for double the price you would find at Target or similar stores . Still in disbelief as I write this
I can get lost in Kohls and its hard to find my way out with all the sales its a nice store theres lots of products and the staff is very friendly and helpful .
It wasnt busy so I got through the line quickly. Store was clean. A variety of options for everything I needed.
Khols is a great all around clothing store. Expensive if you dont play their game with khols cash and coupons.
The sales are very good. Cashier was very helpful and very nice
Dont visit too often but store is always neat and clean and staff is always super nice!
The store was clean and the staff was professional and very friendly love the clothes and the prices
The service is very sweet and everything is easy to find. I got a lot of good things for a great price.
Good store. There can be a lot of traffic in the area depending on the time of day since its located near Novi Mall.
Large enough to find the size and styles you want with enough staff to man the check outs.
Great selection, good prices. Nice well stocked store.
But prices are high! Im 80 years old & love the clothes but cant buy much. Ann Horvath
Take the (MENS) dressing room out of the ---->(KIDS) department. I mean, its almost 2020! Restructuring of the store may be in the near future.
You know who does not like saving money, Kohls is crazy you can get some deals then they give you Kohls cash everything is new and if you not happy returns no problem
It was nice. I liked the recycled toys
Great selection, great discounts and very customer friendly manager on duty.
Very organized store and not messy. Easy in and out and ran in an orderly fashion.
Exactly what one expects of a Kohls. Kudos to the company for a replicated shopping experience across virtually every Kohls.
When returning an item you must stand in longs lines because they are also taking back Amazon returns in the same line.
With the holiday shopping in full swing, grace under pressure. Its chaos, but there is fluidity and smiles. Thank you!
Love the store I buy my casual clothes there using my 30 percent coupon.
All the usuals you would expect from Kohls. Most of the items are better bought with discounts or offers than for the listed price.
Always nice and willing to help you get the best deals possible.
Always great deals! Very clean too. Thank you Kohls
No complaints with this Kohls. The staff has always been friendly and helpful to us.
This place is great for mens clothes, home, and kids, but the fashion choices for women are awful.
The retailers were nice. Needed some stuff and it was neat and welcoming
Good 👍
I loved this kohls because of the customer service and quality of the clothing first time ever going in a kohls
I always have,a great experience everyone,are so pli pilot,and helpful love that,store
There should be a way for them to pull up your account with only your card. Couldnt give me my balance
Not a bad mall. It has a variety of stores and products
Great place to shop!!! Love the insentives and perks of having a Kohls charge.
Kohls in Novi has always been a good experience!
It is still a weird setup for khols. Depending on when you go in, you can get excelent help or can not find any one in certain departments.
Mostly great. Some grumpy old ladies working there that I try to avoid their register.
I love shopping in KhoIs ushually have good experience with khols associates-but last visitWas horrible- they should treat customers better than this
I came for a swimsuit. online it said they had a good selection but that was not the case, maybe I should have called to confirm but still it was very underwhelming.
Was able to quickly pick up a variety of items for a baby shower gift.
Always find good buys! Quality clothes and other items!
The employee is very rude .Poor customer service
Great....Jula was my checkoutPerson & was really helpfulexplaining rewards etc.
Long checkout lines most of the time but good selection and sales.
Mainly use for Amazon returns, quick and easy
Like any Kohls store. Convenient location with all the other stores in the area. No complaints about this location.
This Kohls has a lot of variety of women clothing to choose from compared to the Kohls I have visited elsewhere.
Great service, variety, and prices!
Everyone I spoke to was helpful. The store was clean and organized.
The staff here are really rude. Specifically this one lady who yelled at my 2 year old son for screaming out his ABCs
The cashier was rude and she was not very helpful. I dont know what it is...but everytime that I go to this location...the cashiers are always rude.
Always has good sales and a very good selection of clothing.
Great prices and tons of selection. Great for kids clothes.
Found what I needed but they could have given me Kohls cash
The best place for everything golf related, lessons, drive range, shopping. Cannot wait to try the course to be pleasantly surprised...
Didnt have my size t- Shirt in a womens size I had to try mens & it didnt even fit
Love this location. I used curbside pickup and it went well
They have the best selection of any other Kohls in my area.
Pleasant experience. Good prices. Friendly and helpful associates.
Very clean. Quickly serviced. And most importantly very friendly employees.
Everything and everyone I made contact with was amazing. Clean & Friendly.
Great customer service, awesome clearence deals
Aisles are too narrow but love that they take Amazon returns
One stop to find out clothes & toys for kids specially when we dont have time to shop about.
Never been overly impressed with Kohls but found what I needed.
The experience was, just great!!The Associate was fast. Courteous and professional!
My store...hands down. Great sales and nice staff. Love this store.
Found the outfit I was looking for. Needed something for a business trip and found what i needed here at a great price.
Neat and clean. They had good stuff on sale.
Not the best in the chain, could definitely be cleaner and staff could be friendlier
We find everything in this store. 😊👍🏻
I guess its ok.Not my kind of store..But its seems to be clean.
Great deals. Also an amazon return facility.
So much nicer store than the store in Jackson.
Good to shop during late evenings hours, the shop is crowded at most other times
The staff was polite, accommodating, and very helpful. Im very thankful
Its Kohls...Its addictive.... Love this location, typically well organized and the staff are friendly and very helpful!!!!
Total reviews rating 4.2
199 Reviews for Kohls 2023:
Review №1
2022-01-18Today, I visited the Novi, Mi. Kohls store, and was assisted by Terry at the check out. He was extremely professional, kind and helpful! Thanks again, Terry, for making my shopping trip to Kohls so pleasant. I look forward to shopping there again soon. I appreciate the wonderful service there...and the savings are terrific! Take care, and I wish everyone there all the best in the new year!
Review №2
2022-03-20Thank you to the extremely helpful young gentleman who took the time to greet me, ask if I had a nice shopping experience and was very friendly, & ‘professional. Handled my items with care and class!! Not just strewn in the bag. A rare experience now days. Keep up the fantastic customer service. Purchase made at 11:39am 3-19-2022
Review №3
2022-06-15I was able to go straight in and return my Amazon item with ease. Also the restroom was clean. Thats very important for women.Then I got a great deal on slides. Win! Win!Win!
Review №4
2022-06-26Today I was having a very long day and was almost hopless regarding my order, because I have been rejected in help from other Kohls location.But, in this location I met very pleasant associate, who was surprised to hear my situation. Unfortunately, I didnt memorize her name, but God bless you girl, you really helped me, and saves my nerves!!!!!🙏🙏🙏 💜She was really, nice , pleasant and she was care to help me!!!)Thank you very much!!!If I could grade more , than I would!
Review №5
2022-05-18Always loved this store. Only problem, with all the socks for men there, no mens compression socks. When flying young or old u need them.
Review №6
2022-02-12I had a great experience with the order pick-up from my car. The amount of time it took from when I parked and alerted customer service that I was in the parking lot to the associate bringing out my order was under 3 minutes! The associate was great!
Review №7
2022-03-16Fast return experience. Low number of staff on the floor for assistance but the store is clean and appeared to be well stocked for the items we looked at.
Review №8
2022-03-28Lots and lots of very interesting products to buy. lots of stuff on sale. great atmosphere. great staff. lots of parking
Review №9
2022-05-17Clothes, shoes, home goods for the bedroom and kitchen, as well as Amazon returns which get you $5 in Kohls Cash for using the return service.
Review №10
2021-06-16One of my favorite stores. They treat the customers like they value you. It makes me want to return. They give out incentives all the time and the return policy is not difficult. They sell something for everyone in the family... Their prices are relatively affordable. The stores are always very clean and extremely organized.