Kerbside pickup
Yes
Kroger in Dearborn
Categories
Location on the map
Dearborn, Wayne County, Michigan, US
Service options
No-contact delivery
Yes
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Organic products
Yes
Passport photos
Yes
Prepared foods
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Recycling
Glass bottles
Yes
Metal cans
Yes
Plastic bags
Yes
Payments
Cheques
Yes
Debit cards
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 313-562-1762
Site: https://www.kroger.com/stores/gr...
Site: https://www.kroger.com/stores/gr...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
Kroger in other cities:
Comments (199)
We were trying to get flowers when there wasn’t a florist so someone named Angelia helped us out even though it was her first time. She was very polite and helpful thank you
We live in the area and we avoid going to this location. We will pay higher cost just to not go here! Every time we go there is a different person outside walking car to car asking for money or there is a person inside the store, telling you to buy them some food. The shelves are not stocked, the isles are extremely confusing and we you talk to the management, they do not react or care. My kids are just now driving and I will not let them go there as we are worried they will get hit in the parking lot or a begger will approach them IN THE STORE!Avoid this store!
Lines are halfway down the aisles most of the time. Not only does it take forever to check out, but it clogs the aisle while you are trying to shop. Hire more cashiers!
This store was good before but not anymore mostly shelves are empty and when we come to checkin just two checkin stations open and 16 and 19 peoples in each line
Its clean and decent but the day before Easter I came in and once I got my items and went to the check out I tried greeting the cashier and she just gave me a look and was on her phone and after the transaction I tried to be nice and say have a nice day and she just hopped back on her phone rude much
I go to this Kroger often for lunch, I usually order from the deli. Its close to work, and somewhat convenient, if you can get help at is.Most times the food isnt prepared for lunch, and if it is, the people behind the counter dont look up, dont greet you, or ask if they can be help.Ive been cutting them a little slack because everyone is shorthanded.enough is enough, I went there yesterday, there were 4 people behind the counter, no one in front of me, because they got tired of waiting, and once again no acknowledgment, no help. I had to practically scream to get someones attention, and when they finally woke up, they acted as if I was bothering them.Its the new normal there.
Kroger could improve their policies a bit to make the experience better but being able to check out with the assistance of an actual cashier will likely have me returning. Eisha was very polite.
Ive been here twice for clicklist. The first time I waited almost an hour for them to bring out my itemsThe second time I called at 8pm to verify my order was ready. I was told give us an hour and it will be.I drive all the way to the store at 9pm, Called and was told were closed for pickupsI ended up not getting my items that day, and called the following day, spoke with Cliff, the manager on duty who told me everything was ready to be picked up. When I arrived to the store no one else was around the clicklist area. 1 car pulled up and left with their items in a matter of 5 minutes. While Im still waiting I writing this review, coming up on over 30 minutes of waiting.I will never be back to this Kroger for anything.
This Kroger understaffs and underpays its pickup department and has ZERO quality control. Every time I go to get my order, the pickup department has been overscheduled and I always have to leave and drive back 2-5 hours later than I was scheduled to receive my items. Today I picked up roughly 20 dollars worth of produce hours later than I was supposed to receive it, and almost all of my fruits and vegetables were moldy and expired when I got them. I was told that if I wanted a refund, I would have to dig it up out of my trash and bring it in to the service desk (which Im sure is also understaffed). I will not be shopping here again.
So, when I asked an employee why half of the you-scan registers were closed and the lines for every register were stretched down the Isles I was told We aint got nobody to run them. When I said that it was pretty ridiculous, she said Id just go home if I were you. Seriously?
Store does not check dates and remove expired products!! I just bought a pack of kowalski hot dogs there on 1/28/22 when I went to cook them I noticed the sell by date was 11/2019!!I won’t be shopping at that store anymore 🤮
All the doors were locked to get in, and we arrived about an hour and a half BEFORE closing time. There were no carts anywhere. We had to hunt one down inside the store. They made a store closing announcement an hour before closing time and then shut off all the lights to all the coolers. I rarely write a bad review, but this was ridiculous. If you want people to leave at 10, then close at 10. Dont passively aggressively make people feel unwelcome to shop. We drove out of our way hoping for a nice Kroger experience. We shouldve just gone to Meijer.
So Im pregnant right now and there was a very rude MAN cleaning the WOMENS bathroom and I walk in the bathroom and I even ask him could I use the bathroom and this man rolled his eyes at me and told me he guess I could use the bathroom and then he said hurry up so then I didnt even feel comfortable going in there because he didnt want to leave the bathroom for me to use it anyway...very upsetting!!
Not a fan of this Kroger location at all, I prefer to drive out of the way to the Taylor store because the employees are always more friendly.
Used to be one of the best Krogers to shop at, but has really declined as of late. Service is ok, but lots of things are always out of stock, the entire dairy section is ALWAYS close to empty, no matter what day or time you go.
Long lines. Dirty. You’ll either be the victim of a crime there or asked for money by the homeless.
Don’t use online ordering! If you do, call the store to confirm they actually received the order. I ordered a cake online, got no automated reply from Kroger, so I called the store to make sure my order was received. Not only did they say they didn’t have it, but I can’t order it now because they don’t have anyone to make it in time. Neither of these issues, them not receiving the order or not having anyone to make it in time, are my fault. I thought it would be easier for them to receive the online order rather than over the phone, given all the details in an order. I will have to make other arrangements, but if you’re planning something super important, talk to a real person.
This place has completely gone down hill. Its dirty, lacks items I need, Click List is always wrong, panhandlers in the lot and at the door, trash in the lot, and checkout is a beyond slow.I used to really like this store and Ive shopped there forever, but no more. Ill pay a premium at Westborn to not deal with the nonsense.
Click list is awful here. I had an order set for pick up at 5pm, sat there for over an hour before someone came to my car to tell me my order wasn’t completed yet and won’t be done until tomorrow. Previous click list orders from this store have included moldy items.
If you like getting humiliated and literally cussed at by the supervisor because you got to the register at 10:01 and they close at 10:00 go ahead and am not even joking as a matter of fact I have her on camera and she still didn’t care I wish I can put the video on here but it won’t let me
Serious management issues. Constantly understaffed, only 2 checkout lines open during peak hours, lined up all the way to the back of the store, literally. Not an exaggeration. Im standing in line as I write this, after waiting for 35 mins I still have 6 people ahead of me. I called customer service & after 11 minutes someone answered, the Supervisor. I politely asked if it were possible for them to open up another lane, and she had a god awful attitude! She said, IM THE SUPERVISOR WORKIN SELF CHECKOUT. NO. WE AINT GOT NOBODY. Really awful attitude. This place is a shiitake show, if you catch my drift. The workers are all nice, cashiers, stock. Management however. I can see why this place is so absolutely insane.
I like shopping at Krogers but you have to make sure that you have a Kroger card so that you want be spending a lot of money
Long lines. Under-staffed.If this is your local store, it’s easier to drive 10 minutes further than wait 20 minutes in a line for milk and bread.
Horrible and rude!! I dont know his name but it was at 430pm on Sunday. It was a manager or supervisor , african American and bald head. I say that so he can be identified. Pure rude and no customer service. I made a purchase and asked for change and he said no were not giving change for no reason, sounds like more of a power trip than a policy . Weird way to treat a customer that is a regular at that
Tried to believe this location was more palatable than other ran down krogers and was proved WRONG officially. There is NO REDEMPTION for low grade customer service, long wait times, THROWING food as it passes on the conveyer, saying Im gonna need to see some ID INSTEAD of professionally and RESPECTFULLY ASKING makes it horrendous. Adding an extra layer to this unnecessary disrespect, management is going to let this foolishness ride... they dont need my money, and I dont need to waste more my of energy in this crater.
I go to the pharmacy here and it’s always a great experience. Prescriptions are always ready promptly even when I have to drop off a new script and see that I’m waiting on it they usually get it ready in ten minutes which is amazing becuase they are always busy. Got both of my Covid Pfizer shots here and they were done promptly no waiting at all. I’ve tried several pharmacies and this is the best one. Also , they accept good Rx which saves me 450 dollars.
This Kroger’s is not very friendly, I will drive 18 miles away to avoid it. Manager is very racist.
The self checkout person named Sommer was arguing with a customer and being very loud about it. Then, when someone asked for help, she rolled her eyes, held up a single finger, let out a huge sigh, and then just walked past her. Didnt even look at her or say a thing. When I talked to the manager about it, she didnt seem to care at all. She just asked me if Sommer was rude to me at all. When I told her no, she gave me a confused look as if to ask why I was bothering to complain then.
Extremely understaffed. Impossible to find help and very very long lines.
Negative stars. Worst grocery store, and only used out of necessity. Barren shelves any time of the day / week. Dirty, mistrewn aisles. 10 person lines down aisles to check out, both self and cashier checkouts. Horrible parking.
Worst customer services ever especially when you call . You will be on hold for 30 min then hang up on you .Attention and hang up.They never have answers for your questions.
This Kroger is my favorite grocery store that is even remotely close to me. I live in Dearborn Heights and work in Livonia, so other Kroger stores are actually closer to me, but this one is worth the extra few miles and time to drive there, for the shopping experience. I rarely have to deal with anything being completely out of stock. When it does happen and there is an employee on the floor near the department, theyve always went to the stock room to either look or grab the item! I love the customer service here more than anywhere else. The cashiers are personable and friendly. Also, of course, the prices,coupons and digital deals make going here a no-brainer.
This is my local Kroger store. I have always have great service from the staff here. I have also been able to talk to managers with requests for specialty food items with success. Most customers are friendly and have assisted me in reaching items.
I will never come back to Kroger I lost my phone there I ask them about it there was a lady worker next to the security Gaurd said she didn’t see anything but when I came back with a police officer all of a sudden she pulled my phone and said you guys looking for this after 2 to 3 hours looking for it I like to thank the officer he was very kind and helpful I wish I would have got his name so he can be recognised for his kindness thanks
Dog bleep operation. I can never get everything I need in one trip to this place. The person ultimately responsible for making sure the shelves stay stocked is very bad at their job.
They have everything a grocery store can have at an affordable price. Also has a Western Union !!
Floors dirty. Not one bag to be found in produce section. Empty shelves throughout store. 3 cashiers this afternoon with lines down the aisles. They closed their smaller store across the street, this store is always crowded now.
Placed a pickup order, arrived and checked in at the start of my allotted time slot. After waiting at the store for almost an hour, they called to say my order wasnt going to be ready that day at all because the whole afternoon shift called off, why would they come to work when theyre getting paid to stay at home?. Way to throw your employees under the bus because management is terrible. Ive been loyal to Kroger for a long time, no more.
The lines are longer than any other stores Always
Cashiers are slow lines are 10 + people deep and not one bagger and only half the self checkouts open . With recovering from pneumonia this store was hell .
The store that almost has it all.Not so busy all day. Clean and well organized.
Pretty upset. The manager, Jason, was extremely nice when I talked to him about the issue, but I’m super disappointed that this happened in the first place.I put an order in with pickup. It was supposed to be ready at 7pm, but they called and said it was late and would be ready at 9pm. I went at 9pm and waited 30 min for them to say it wasn’t ready and would be ready in the morning. At this point I wasn’t upset yet.I called in the morning to confirm my order was ready. They said it was and to come pick it up. When I arrived, a customer service person said they were out of stock on all items, going to the extent of lying and saying they hadn’t received a grocery shipment in a very long time.I parked, went in and found all my items within 5 min (there were only 7). Why lie? No a, but I am upset and will probably never return to this location. Also escalating and calling customer service and corporate. This is ridiculous.
Store is always under staffed and busy after 9am. I dont recommend it. Sunday at 10 am the lines for self check out were 10 deep.
Don’t use the pick up online service. They make you park outside and wait 45 minutes. Managers are rude.
Newly remolded, more space and sells small appliances & kitchen utensils. Pharmacy. Nice and clean.
Heaven forbid a guy tries to walk through the sliding door with the sign above it labeled Bottle Recycling!?! Whatever old lady u got sitting outside that door at the hand sanitizer table is so quick to be rude about it. There were so many ways she couldve been polite about it, but NOPE, guess not! Ill take my grocery money AND my bottle returns elsewhere from now on. Bye 👋
The other Kroger across the street used to be better. This one is understaffed with long lines and closed self checkout stations
Long lines, only a few check stands open. Bottle machine is always down, and no shopping carts. But, they do have decent prices on the stuff I need, and the staff are always helpful and friendly.
Staff is always nice and helpful, and shelves always clean and neat. The only reason I cant give this store a 5 star is because corporate apparently wont allow them to put a leash on their customers! Customers are still grabbing, hoarding, ignoring social distancing, coming in early when its supposed to be the time for seniors and pushing them aside to get their carts filled so no one else gets anything. Managers are powerless to enforce anything. They need to limit what people can buy. Its been a month and I cannot even get a loaf of bread or some canned vegetables. I dont blame the employees, they work hard, god bless them. I blame corporate. When people come early and push the seniors out of the way to get in the store, the manager should have the right to close the doors on them or kick them OUT! Yet theyre not allowed. For whatever good it will do, Im going to write their headquarters.
The pharmacists are amazing at that store. Keep it up.
Always love those points for cash off my gasoline! Some good bargains, but I hate that you have to buy anywhere from 3 to 5 each of some of the more popular items to get the best price. Thats just plain wrong and discriminatory to those most likely to need a discount, single folks, particularly elderly people who live alone.
Incredibly busy at all times, never any registers open.
Kroger’s (this location in particular) pick up service is really lacking. Orders not ready on time, missing many items, and poor substitutions. Walmart grocery pick up has been much less stressful. I do prefer Kroger’s produce though.
Should be shut down...if you rely on this ...place... then you live in a food desert.
My cashier had her mask under her nose. Whats the point? The isles were packed with stockers and click-list shoppers so it was nearly impossible to social distance. I wont be back to this store for a while.
I cant take stars away or I would! Cant describe how disappointed I am in the staff at this store! Went to cash a check and was shorted $100.00, when confronted they said they seen the cashier count out an amount that would have left them short, and me with more than I was supposed to get, but the drawer next to it that was short earlier (the manager was talking with an employee, he seemed confused as to how, but did nothing) was now over $5 and the drawer she cashed the check on was spot on. I have 6 kids and I HATE dishonesty. Would recommend Walmart over this store anyday!
Kroger sucks the food not fresh take so many hours just to get one thing in the store the sushi isn’t great I wanted protein bar and drink waiting for an hour for self checkout really really
The deli department always the associates have a bad attitude and no any customer service sense
Out of the four times Ive visited this week, I was greeted by 1 employee. There were aisles completely blocked by employees restocking at every visit...completely blocked. Self check cashiers never say a word, notthanks or have a good day. Its an unpleasant experience to buy groceries here.
It has a good selection and sure is a great grocery store to use if you cant find a specific thing somewhere else.
This location has an issue with keeping whole milk in stock. That happens I understand, the real issue is when I got here today, and this isnt uncommon here, cart return is not being kept up with. They are crammed but literally lined half way into the lot so people cant drive down the parking isle with out getting out of there vehicle and shuffling the carts around. And not just to pass through the isle, alot of the parking spaces are also crammed full of carts because the cart returns are over flowing. I miss the old kroger across the street
Purchased 6 Kroger premade salads which were on sale 3 for $9 but one of the salads rung up higher than $3. When I went to customer service, regarding the price difference, the clerk/cashier stated, it wasnt included in the sale; although, she visually saw a bunch of those same salads where the sign indicated 3 for $9. Technically, I should have been refunded the excess plus 10% but because she stated, the barcode wasnt supposed to be included in the sale I was only refunded the excess....as if it was my fault someone had placed the incorrect salads in the sale area!
Prices are the same as other Kroger Stores. Organic fresh vegetables are available. Meat counter was well stocked. Didnt check out the restroom. All check out lines moved fast. Also store has self check out for people in a big hurry. Parking lot was free of trash.
Love shopping here, but the womens bathroom need a little more attention daily other than that my place to shop
Every online order I literally get 1/2 of the items I purchase, almost always a few eggs broke, today I got a papayas instead of a mangoes..... For trying to social distance they make it extremely hard not to want to go in because I know half of these items are in stock. Today there “out” of green onions, shallots, grapes, bacon, shrimp, ribeye steak,zucchini, onion powder, chicken stock....... really is this even a grocery store at this point?
Great store for grocery.
Very displeased with the check out person! She was very rude. Not only was she rude when I walked up, she also got very snarky about payment while I, the customer was bagging groceries (not my job). She said, and I quote, “you can leave your card in the machine”. I’m sorry, but I will not leave my credit card unattended while I perform her job. Her name was Gina, 9:20 am 4/1/2020.
Great store location. Prices affordable. Personal helpful at all times. The right products for all including pet products. The right amount of open store hours for the community. Always available store carts inside the store. Available - Handicap scotters that may be in need by shoppers.
So there used to be 2 Krogers within about 1/4 mile from here. Both were busy, but they were so close, Kroger decided they needed to close one. Unfortunately, it seems like they did nothing to accommodate the consolidation. This location has the same hours, same staff level, and same policies.. for almost double the customers. Basics are ALWAYS out of stock. This is doubly frustrating because they refuse to do any restocking during off hours....there are always lanes blocked, even on the busiest days. Attendants for the self scan are clueless, if they put in an appearance at all. I actually love Kroger....all my prescriptions are there, I get gas across the street, I shop here almost daily. Unless I move, however, I think Im done. This store is cramped, Ill managed, understaffed, and just generally a pain to navigate. It IS generally clean, as a rule, but thats not enough. Time to head to Meijer, where they actually give a damn.
Horrible visit...not enough baggers at this location. Ive bagged my groceries so often and so many times the cashier commented how fast I was.Also, only a few lanes were open to credit and debit cards, others were cash only so not only was it slow some folks were leaving without their groceries.The front of store, area with carts and recycling is very dirty.Could use a deep cleaning...and I believe this locations restrooms are the dirtiest, and nastiest in the entire state of Michigan.Employees not only have to wash their hands after using, theyll need to wash again after leaving.Management needs to seriously closing the store for a couple days and giving it a deep, deep cleaning.I for one will be doing my grocery shopping elsewhere. Today was final straw.By the way the employees themselves are very kind and patient and do a wonderful job.This is a management issue.
Kroger has the Nastiest bathrooms of all department stores. Please pay a decent wage to someone to help you with this.
One of the best stores in the area, with professional staff and services. The isles are always clean and filled with the merchandise that one is searching for.Since its expansion in 2015, there are many other articles one might need, and there are always improvements on the floor.Since the beggining of 2018, there are two self check-outs, which are also an improvement when the store is stuffed with people.
I am shopping at Kroger on Michigan avenue in Dearborn and wanted to mention a great experience. I encounter many not so nice people but this day started differently thanks to Lee. After I asked about sugar pie pumpkins, she went out of her way and hand delivered the pumpkins to me.Thanks Lee, I wish more people would make such a nice and kind effort!
I wish the Store across the Street was still open. Westborn is too crowded. Almost impossible to stay 6 feet apart. I am glad that Nouha transferred from across the Street. She is always Friendly and Helpful! She always says Hello.
Well I couldnt find the digital coupon on my phone while in the store, and my home site krogers wouldnt work. So I wish you would just put them on our card instead of going through the Hassel;; and same with all the sale items we get anyway just with our card , I thought that was a good idea, I dont use my Kroger app that much, I get the ads in the mail and use them and my card.
Keep in mind these are union employees. They are allowed to do that (whatever it is) probably twice a week before being called in front of their steward to protect them. Enjoy!
The worst staff ever . I have called this location to make sure they had an item , which after driving there didn’t have it . I asked the lady at the customer service to help me , she said that her shift is over, and was unpleasant and unprofessional. Then I walked up to another lady employee by the cashier, and asked Her about the price of an item , because there is no tag on it , she just took it to the ‘find the price ‘scanner and it wasn’t working . So she just left me standing there. I can’t believe these people get paid for the horrible service they provide . It is the closest location to my house, but I won’t go there ever.
Clean store, upscale look. Kroger in general is a great company (community focused), and this location is excellent. They even have fresh sushi. Now, you get what you pay for in grocery store sushi, but its not bad. ;)
This Kroger has a serious problem keeping some basic fresh produce stocked. They rarely have fresh cilantro. Three weeks ago I went in looking for cabbage and they had none. Cabbage! Yesterday I went in, no cabbage and no yellow onions! SERIOUSLY? Guess Ill take my business to Meijer, they dont seem to have trouble stocking these things!
Friendly staff (usually), broad selection of products and services (as well as an uncharacteristically wide range of non food items like dishes, cookware, personal grooming, and alcohol in the renovated center and edge aisles), and added self service terminals and the bank, too.The late hours are convenient, though Id never give this kroger a 5/5 after their reduction from 24 hours to only 19. Id recumbent visiting before 9 if youre in a hurry, as around 9 the close all but 1 manned checkout aisle and half the self service kiosks, and after around 11 the last manned checkout aisle gets closed, too. If in a hurry, go to the Farmer Jack Kroger on the north side of Michigan Avenue instead, as they have nearly the same selection of food, drinks, and beer/wine, in addition to exclusively having liquor and less traffic.
It’s rare to find fresh produce that isn’t already spoiled or has mold on it at this Kroger. If you shop here, beware of expiration dates. My family has used Click-List from this location and they give you beat up cans, molding produce, expired milk and eggs. The meat we received expired the following day after pickup and had already spoiled. The frozen food was mostly thawed. Our ice cream was melted (it was in the 30s when we picked it up so it wasn’t from the 5 minute drive home.)It’s low staffed and the cashiers seem to be put off if you don’t bag your own groceries quick enough.Click-list takes about 20-30 minutes on average for wait times. Then, the substitutions are completely incorrect. The prices are not far off from the local grocery store down the street (Westborn). Wont be going back.
Worst Kroger’s I’ve ever been to… not capable of keeping the very basics in stock like milk,bread, ect.
Its Kroger, Whats to say? Usually pretty clean and a good selection of products. Pharmacy is helpful for recommendations. Only area of improvement would be the bottle and can return. Have someone check it more frequently for full bins or service.
Lines are all the way down to the ends of the aisles. Came to grab two things and I’ve been waiting a half hour in line. Ridiculous.
The Store in Westborn mall was grossly under stocked for the day before a holidays mad rush. Moving from aisle to aisle was an even bigger challenge than CHECKING out. Staff was helpful when asked about supplies, but, could not provide a satisfactory resolution. Not sure about shopping there again.
And, Im being generous. We picked up groceries and had to wait nearly 95minutes. They couldnt find our order. We were also delayed one full day.
Whats the deal of closing off nearly all of the self checkouts??? It causes longer lines and people are bunched up. You cant navigate and shop because of how huge lines are. Had to wait 15 minutes at one point.
Very clean and organized.no long lines at self check out.the employees in the meat department are always friendly and willing to help.unfortunately it’s not the same with the rest of the employees.this is the main reason why I am giving 3 stars.one of the girls at guest services needs to put a smile on her face when dealing with customers as I’ve been there quite a lot and she has never smiled or gave a welcoming hello.i was also embarrassed by one of there cashiers Ashley when I tried explaining to her that guest services advised me to show her the weekly ad if my items did not ring up that particular price.she literally laughed at me when I said this and I felt very very offended by this.i have never encountered an employee that laughs at a customer to their face.i asked her what was so funny and she ignored me and then continued ringing me up.sometimes employees need to understand that a customer shouldn’t have to feel bad or embarrassed to ask a simple question.i hope Kroger can resolve these issues with customer care and service.
Western Union services has not worked in over two weeks
I was really only passing thru but I did end up buying one thing....something sweet-cupcakes and they were delicious. I resent that you need a Kroger card for the lowest prices. What kind of customer service is that? This is why I dont shop at these places.
I love everything about this Krogers. It is always very clean, very friendly and for the most part they have everything that I need. Now they do not carry cinnamon bagels without raisins... I have to go to Walmart or Target for that and that to me is a huge bummer lol. But still, I love this place!
I found an expired bag of yogurt covered raisins on the shelf. They expired April 2017. Rather than leave them on the shelf for someone else to purchase, I decided to give them to the manager and worker who were standing in the aisle having a personal conversation about groceries. I had to say excuse me three times for them to stop their conversation and acknowledge me. They both seemed irritated that I interrupted them. Neither greeted me and neither smiled. I just said these are expired and gave them the bag. They did not say thank you or apologize for having expired product on the shelf. I left very surprised at the lack of concern and poor customer service.
The self checkouts were all closed, there were 2 boys talking about the machines taking over in weird voices as the hulk bashed and banged on the key making kiosk because his key got stuck and the manager never came to help him. Rumor says you can still hear him banging on the machine if you listen close enough...
I will never shop at the Kroger again the employees are horrible and management has a piss poor attitude. Westborn fruit market is 💯 better and so is Meijer. The employee turn over rate is very high. Too many Rude employees who can’t help you..
WORST KROGER EVER! All the workers there are extremely rude.Today a cashier just snapped at my mother for no reason and insulted her. And they never smile. If youre not happy there, then quit or pretend to be happy and kind!
Been shopping here for 7 years and i like this Kroger better than the one across the street. The employees are more friendly and helpful. Easy to find what im looking for. I like the new walk through to the rest of the plaza.
Kroger app says store is open until 1am like it always has been open. Go to store at 1230 am and the sign says they closed at 12. Next time I go out of my way to get there at 1150 and the door is locked. Tried the other door and its locked too with other customers trying to get in. Finally they open door 5 minutes later to let somebody out and worker tells us sorry, but we closed at 12. But let us in when I pointed out that it was only 1155. I was in and out by 1203 with my $5 item, but Im sure I would have bought more if I wasnt being rushed out by annoying announcement that store is closed and will re-open at 6am. Store should be open later, not earlier.
Great store to grocery shop at, outstanding manager and associates. Friendly service and from my experience, all the associates have always been very helpful when asked anything. Only reason I didnt give it five stars is because like most, if not all other stores sale items are not always available. Just a sign of the times I suppose.
9/17/2020: Always overcrowded. Today stood in the recycle line for an hour because only one bottle return was functioning. They should never have closed the Krogers across the street. This area requires a second major grocer.
Where do I start... When I did go here I do not feel welcome at all! When I got to check out. They took 102 extra off my card. Then not only I didnt get my money back. They had the nerve to tell me I was scamming them! Never apologize or anything. So be aware when you go here.
Okay. Was was a disgusting afternoon trying to shop missed half of the things that I went for because I could not find them this is been going on too long 3 weeks ago I shopped her two and a half weeks ago and I put up with this and its just as bad if not worse all of the people I encountered in the store were also complaining Ill have to find another store to shop at until you decide that you can make the store presentable enough for the patrons to have a pleasant shopping experience the end
8/25 At a Total Loss as to Why an Entire U scan is Down because of no change! Switch them over to Credit Card Only! How hard is that?? I hate waiting in line!
Wife went in to pick up balloons. Waited 40 minutes while person struggled to make 6 balloons. No one helped the employee. Only laughed and cracked jokes about how long it took. Usually great service. Not recently.
Store is open, but bottle return is closed for no reason? Why is it closed? Drove 15 minutes and had a cart full of cans, only to learn it’s only open during certain hours. Makes no sense
Always nice and convenient, only reason rsting low is because when i went to fill a prescription of antibiotics they tried to tell me $20.Took my prescription back went to Walgreens only paid my usually $2 Co-pay.Store is clean,but prices tend to be higher than other Krogers even.So i do most my shopping else where,unless need something quick,then yes i come to this location. Again go to other Krogers and their prices are lower??
I usually got to the Krogers in taylor but had to stop at this one it was on my way home... I walked it , within the first 2 minutes I was amazed how different it was from the one in taylor.. lets start with the shelves well stocked and beautiful and this place has way more stuff than the one in taylor.. all I can day it is that every Kroger should be like this one.
Good stock. Check out was slow. A lot of self check out that seemed very disorganized. And only two lines with cashiers. Not my go to store but close to where I was last night
Came to get supplies for a party. Not a big deal but I was surprised to see this large Kroger doesnt have liquor. Good experience overall. Clean and organized.
Stopped stocking certain lactose free ice cream. When i talked to a manager, he said he would find out why. Its been 5 weeks and they still havent stocked the ice cream. seem to be waiting a lot to ask someone about an item or waiting for management to look into a request. Im changing my grocery store!
Excellent and prompt service from the pharmacy. We forgot our prescription at home out of state. The pharmacist helped us get a new prescription. Amazing and prompt service. The pharmacist was very helpful! Thank you!
After the Kroger across the street closed, Im forced to shop here. Ive gone three times and there hasnt been a single cart for me. I like Kroger but this store needs help.
Good prices, bad checkout scanners. Their POS machines cant enter in a credit card manually but if you know the right checkout person they can do it. Management is a dick.
I love Krogers I just wish their prices would be more comparable to Aldis or come down a little bit but its a great grocery store they have everything this particular location is better than Greenfield they cater to the Arabic people too much what about everybody else I know they spend you cant forget about the others just because of money.
Better maintenance and clean than the Kroger across the street. Have a sushi bar too. Have self check-out making it easy to do quick shopping.
Just walked out of this store. Rude unhelpful staff in self checkout. Also, apparently this store dictates what time you are allowed to purchase tobacco products. Wont be shopping here ever again as its the 3rd time I have been offended in this store...
It was fine, I just wish they had a better supply of office tools, I understand it isnt made for office supplies, but they had violet ink instead of white. Why? How?
I love to shop at Krogers because i feel very warm and welcomed here with alot of store discounts and they have everything you need daily. Everyone is friendly with great attitudes! Keep up the good work eveyone thanks alot!
I really like my Kroger since they expanded be some years ago 😍😍😍 this is a picture when I got our of the hospital 😃😐😑😶😁
Im glad you asked me to rate. Sorry, trashy outside, and inside. All produce was rotten, and nothing in shelves, old produce. Shelves were empty, everything was all over the place. Sale items empty, no prices on 50% off items. Im going to Alis. Im disgusted with Kroger
The deli is Terrible, The Pharmacy is great. You will wait 20 min at the least for food at the deli. I have been going to this location for 3 years. The pharmacy is the only thing that brings me back.
Absolute disaster. Drive on by and find somewhere else. Dirty and understaffed by rude employees.
First of all, lets be clear: this is the Kroger located on the corner of Outer Drive and Michigan Avenue attached to the Marshalls on the opposite end of the plaza. I see pictures of other Krogers with negative reviews and thats not fair. Secondly, I love supporting local businesses and especially businesses that are providing a service that we take for granted in 2018 LIKE BRINGING US GROCERIES OF ALL KINDS, ALL YEAR ROUND! Just 70 years ago, seeing a pineapple in the middle of winter in a midwest grocery store would have been seen as witchcraft! Thirdly, this Kroger is by far the cleanest, most kindly staffed, and most tech savvy Kroger in my area of Dearborn. Even if Im near another Kroger, Ill go out of my way to come here. And with the new clicklist and scan and go technology, I can quickly shop by myself or with my two young boys without hassle or stress. I rarely write reviews but my shipping experience today with Scan and Go just made me smile after the usually grinding chore of grocery shopping. AMAZON GO CAN SUCK IT! Lets support technology that still allows for humans to have and hold jobs they love.
This is one of three Krogers located in Dearborn. In fact, there is another Kroger on the north side of Michigan Ave. directly across the street. Why? Well, that location (Kroger North) used to be a Farmer Jack. After the merger between Kroger and Farmer Jack in 2007, Farmer Jack stores that were to remain open were rebranded as Kroger stores. Apparently, its profitable to have two Kroger stores directly across from one another.This location is always clean and usually well stocked. As with any grocery store, steer clear on Sundays or right before holidays if you want a quick shopping trip.
Welcome to the new Wal-Mart.
I like Krogers in general. Yes the teenage workforce doesnt have the customer service skills but Its a relatively small store, you get what you need and use the self scanner. I havent had much trouble and the food quality is above average.
Store not kept up well. Lots of litter and trash at the entrance when you come in and more litter at the self check out area. Store is well stocked though....it would be a lot better, if it were cleaner.
I always have a great shopping experience when I visit. Its a very clean establishment, all products are labeled and have prices on them, and the associates are very friendly and also very helpful.
Im so glad they have the scanners now! My husband and I love those. Good store with good selection. Clean, friendly employees, and good location, too.
My go to grocery store! They are usually pretty well stocked in every day items and hard to find items. The store is clean and the staff is friendly and helpful.
While the store was yet busy all of the workers were very efficient and effective and moving us through the cash registers thankful that even on a busy day that the store has enough employees on hand to service
Was clean and well stocked. It was mildly crowded but parking and checkout were still reasonable. First time there and it was a nice store.
Very friendly employees help you right away clean store fresh fruit.
Nice staff.However they need to make sure to put food back in the fridge quickly when customers leave fridge items on the shelves.
Although they have changed the layout somewhat, but still, everything was in order. Plus, sometimes it seems that they are forcing us to use self checkout lanes by keeping the normal lanes shut off
They never have whats advertised. Never have items in stock period! Poor customer service from half the employees. This is at all locations. This comes down to overall management from their HO, to district then store level.
Mask wearing was not enforced. Did not feel safe or comfortable in store.
Kroger is Kroger however we are really getting sick and tired of them moving stuff around all the time and when they stop carrying things that they had for years. People at this location are rude which includes customers and employees.
If youre black, stay away.Got followed around the entire time, and even after paying I was still accused of theft because its in their blood yes this really happened and she was confident enough to speak loudly of it. Shows you how things are done around there
This Kroger fuel station is cheaper than the ones in Dbn Hts and Westland. The staff Ive spoken to have been very friendly and helpful if needed.Ill go out of my way to go to this fuel center.
Great place for grocery shopping. Excellent deli shoppe. To find the best bargains, you might want to get the stores free card.
Typical Kroger, Nice people at Ser ice desk.
Such a huge store!! Attentive staff too. The only Kroger i go to. Also, their stock is always fresh. The cheese selection is HUGE.
Clean. Boars head deli meat, fresh bagels and rolls you can buy indivially, fresh sushi, good meat counter and great selection. I had a bit of wait at checkout.
Using new scan and bag option. Staff very helpful. Pick up service is great for people who are having mobility issues.
This Kroger is always clean and organized. Although there isnt many staff to assist you. If you do find someone though, they are willing to help you.
Just remodeled the store and replaced a large health food section with alcohol...when several employees were asked about standard plant based foods, and the section in general, and I was told it is all scattered around the store now. I ended up leaving to go to another retailer.
I dont get why there are two Krogers across the street from one another. The produce at the other one is better, but this one has a lot of strict diet options, gluten free, vegan etc.
Ive gone here for years and everyone is a professional in what they do. Today Cindy helped me save an additional $5 on my purchase. She went out of her way to do so. Hey...every penny counts. This time $5.
I absolutely love the click list service here. They are always fast and friendly and give great options or substitutions if they dont have what you need. I use them all the time. :)
Had just about everything I went there for..except Green Goddess Salad Dressing!I may need to see if Meijer has it! Otherwise a good shopping experience!
Horrible! 1 cashier open and all of the self check out lanes going down every 2 min. One attendant to help. Pathetic, will be a ghost town soon like meijer. No customer service.
Very clean store..Very helpful staff. Cashiers always ask did you find everything you needed. Also do you need any stamps today 😀
No bags at the self-checkout, poor signage, and unintuitive, illogical layout of the store. Need actual shopper input on where to place products.
My favorite Kroger. I love the natural living section, dont have to drive to whole foods. Good prices and local produce.
Overall a good store some stuff is way more expensive and they have a very limited selection customer service is good overall just be ready to have to go to another store to get certain items
Kroger good, no complaints , the store is always CLEAN & Well stocked !! Prices r 2 high !! But I get the things that R on SALE.
Very helpful with interaction with my Doctors, always calls to inform me of my medication being ready for pickup, and most of all very polite and business oriented staff
The store has everything you need to create a great meal including dishes and cooking tools. Knives, pots and pans, blenders and slow cookers.
Love this store and its location. Hated to find out it is closing May 18th 2019. So sorry for all the employees. I pray there is a miracle that it would remain open.
Amazing employees, great service, great rates, and a lovely atmosphere
Their chicken was so hard where you’re teeth can fall out. I’m not over exaggerating!! Don’t buy their chicken. It’s a waste of time.
This Kroger is quality. They have good sections for bulk foods and vegetarian/health options and the late night workers are always friendly.
Very clean store and parking lot. Pretty good selections, Meijer has more of what I shop for. I like the location area of this store ‼️
Great place to get your groceries
This is my favorite Kroger the store is newly renovated wide variety of foods and house hold items staff are friendly and helpful
Everytime I go to this kroger and have a problem with the self checkout machines the clerks are always friendly and helpful. Great customer service.
This Kroger is pretty good.I was surprising to find a decent selection of organic produce, high quality chocolate and GT Kombucha.
I used to love this store until a few months ago when they removed their organic isle and rearranged the whole store.
Wow. I went to buy food. The first amazing thing was that the doors opened like magic. Then I was amazed again. There was food and drinks everywhere. Wow. I am going there again.
Very clean, price is right, and cheaper when use plus card and digital coupon. My favorite place for groceries and fresh vegetables and fruits
IM CALLING THE HEALTH INSPECTOR ON YALL THE BATHROOM HAS FEACES ALL OVER THE PLACE
Very well kept store. Friendly staff. Always stocked up on great products for great deals
It was an Awesome shopping experience. The store was fully stocked and the prices were fairly reasonable.
The Kroger on the north side of Michigan is great the people and the way the store is laid out however the Kroger on the south side of Michigan is maybe the worst grocery store I have ever been in wont go back
Their goods are always quality, but they can get pricey. Keep an eye out for sales, though. you can find a good bargain, here.
Meat dept female was surly and directed me to the wrong product.Flower staff was friendly and helpful.
Location of the supermarket is good, there are few free car parking and paid parking as well
Great selection of produce. I just wish they had even more organic and vegan/vegetarian options.
Needs better purchasing manager. Never have the items that are on sale.
Love this Kroger. Great people , well designed . Always friendly and ready to assist their customers.
Im leaving A review for Amedha she’s always has a smile no matter how busy she gets at the front counter . 👍🏼 شكرا
I would that they make it easier to use your own bags at the self checkout!
Ive been going here since it opened. Really good sales and clean.
All i gotta say is they have fresh made sushi and a great selection of aged cheese.
I shop here regularly. The staff is friendly and they have a decent selection of all natural/organic items
Very nice store and newer feel. This store has been around a while but keeps its newer feel.
Love this store! Always clean & organized its where the white folks shop.
I love this store. Worth the drive not to go to the Michigan and Greenfield Kroger.
A very well maintained Kroger. Fresh produce, short check out lines, approachable staff.
Total reviews rating 3.8
199 Reviews for Kroger 2023:
Review №1
2022-06-21Workers have bad attitudes when approached with the utmost respect. Only good thing is the Sushi place. Lines are super long…even self check out is ridiculous. They close off the other half of self check out when the line is as long as the entire grocery isle. See pics.
Review №2
2022-05-04I dread every time I have to come here. I rarely am able to get everything on my list because shelves are not kept stocked or they simply don’t have the selection I’m looking for. Once I finish shopping and before I head out to the next grocery store to finish all the things that I couldn’t buy I generally have to wait in line an exorbitant amount of time. The bottle return is rarely open although it has been the last two times I’ve gone. But I attribute this to sheer luck. The store is five minutes from my house and the location is the most convenient it would be much better if it moved across the street took a larger building, sufficiently stocked it, and hired the correct amount of employees to serve the client base.
Review №3
2022-06-16On June 5th 2022, I went to this Kroger location (697) to pick up flowers for my wife on the eve of our wedding anniversary. It was past 9 pm so the flower section counter had closed already. I couldnt decided on any of the readymade bouquet options so I picked up roses and baby breath and was planning to somehow put them together myself in the car before heading home and giving them to my wife.As i was about to checkout I asked the store manager Cheryl if the flower section counter had closed; She told me it was closed but yet offered to help if i needed it. It was the best possible help i could have hoped for and i was so relieved to hear that! She did an Excellent job with putting together the flowers i had picked into a beautiful bouquet. She actually went above and beyond when she found out that it was for our tenth wedding anniversary and did something extra special ! I was overjoyed and was very grateful for her willingness to go out of her way to help me when i really needed it! And My wife LOVED it! :)I have been sharing this positive experience with our family and friends and Cheryls attitude of personalized attention and customer care is what sets apart the store. I will definitely be recommending everyone to go this Kroger location!Thank you Chery! You are awesome and i wish you all the success you very well deserve!
Review №4
2022-04-04Water filling station and recycling center are always closed down. The checkout lines are ridiculously long, even though they have replaced most all of them with self-checkout. They dont even schedule enough people to cover all of the self-checkout, so theres only ever a couple of lanes open.The workers that are there are usually always friendly and helpful. I cant blame them for the situation.
Review №5
2022-05-14Some of the employees that work here are from the Krogers that used to be across the street. They have years of experience working for Krogers. Anyone who has ever worked in a store knows what its like when they are short staffed and overworked. When shelves are empty or I have to wait in a long line I dont take my frustrations out on the staff. I know they want their customers to spend money in their stores. They want the store fully stocked and plenty of experienced staff to help run the store. I try and remember as a hiring manager how hard it was to get good people. Good workers that stayed longer than hand 6 months. The people that are working are probably working long hours without many days off. I get frustrated about the empty shelves, long lines and high prices. One thing I dont do is blame the store or the workers. There are so many things that go into running a business. Most people dont realize that if gas prices are high and there are no drivers or a plant has shutdown then there are no deliveries to stores. Some things can be controlled and some things cant. I understand if customer service is a problem but that is something we have all experienced. All this other stuff is a somewhat newer set of problems. If you have all the answers you fix it. Better yet pull a couple of shifts at the store you might have a different view of things. When I go to this store I always say thank you I appreciate you to whoever helps me. Because I do appreciate everything they do.
Review №6
2022-06-08Human run cashiers are needed. My latest trip had zero. SeverAl shelves were bare and the flowers i purchased at regular price were old and damaged but it’s all they had. Kroger is a big corp that can put pressure on politicians to stop the madness and keep our shelves stocked an prices reasonable. Won’t be back till there is change
Review №7
2022-04-11Avoid avoid avoid. I’ve never seen a Kroger store more under staffed and over worked than this. Wait times in check lanes are longer than I thought possible
Review №8
2022-04-28Understaffed and understocked usually. The one on Ecorse & Monroe is doing better.My question as far as registers go is: if you have 5 cashiers + one self-checkout open, lines stretching to the back of the store, why not open the other self-checkout?? Thats an additional 6 registers to help people out.(On this visit, I saw a manager ringing with no light on and an elderly woman with an armful of items tried join his line. The manager quickly said Im not open!. What gives??)
Review №9
2022-06-18Whoever is at the bakery on 6/18/22 her attitude is TERRIBLE!!!!!!! I just called to place an order and she was very snappy and short!!!! Glad they are y taking cake orders because I wouldn’t dare give them my money with such a snotty attitude working there! CUSTOMER SERVICE is to be PLEASANT not SNAPPY!
Review №10
2022-05-16Filled a prescription at the pharmacy and received great service. Super efficient and team players! The pharmacist Mohammad went above and beyond to help us when we were there. Thank you