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Kroger in Livonia
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Livonia, Wayne County, Michigan, US
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Phone: +1 734-421-1685
Site: https://www.kroger.com/stores/gr...
Site: https://www.kroger.com/stores/gr...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
Kroger in other cities:
Comments (199)
Pharmacy is always busy and medications are never ready when they tell you they would be. Pharmacist is rude and not helpful. I recommend finding a different pharmacy or using the Middlebelt location.
Be sure to bag your own groceries. Every time they bag my groceries Im missing items. Theyre on my receipt but when I get home they somehow disappeared. Too often has it happened to be coincidence. It never happens when I bag my own groceries. Next time Im misding groceries, Im coming up to the store and taking back what you stole from me. I dont care if I have to go back in the isles and pull it off the shelves. I will not let you thieves rob me anymore.
This store used to be wonderful, but it has definitely changed. It’s partly my fault for not checking the expiration date, but it’s also the meat department’s responsibility to their customers to not sell rotten meat. I purchased lamb on November 19th, with an expiration of the 10th. I didn’t notice until tonight when I tried to cook it and noticed the smell. I’m extremely disappointed.
Would give zero stars if I could. Placed an online pickup order so I could quickly grab groceries on my lunch break. Used the “on my way feature” and arrived right at the start of my pickup window. I waited 30 minutes (after seeing other people get their pickup orders just fine) and an associate approached my car and told me it would be 20 more minutes. That was all fine to me - however, after 30 more minutes of waiting I called the store and was told that my order would not be ready until 4:00. Even better, they don’t have a manager at this store to field customer complaints or process refunds so had to wait an additional 45 minutes on hold with customer service to get my money back.TLDR: Avoid this store at all costs, they dont care about wasting your time and have the worst customer service I’ve ever encountered. Meijer is better.
Store is well stocked. Except for the deli department. This is the second time that they dont have 8 piece Chicken. When I ask, they say it will take 45 minutes??????
Produce generally doesnt look good, but otherwise the store is decent. The problem is that they shutdown 2 of the 3 self-checkout areas, and the lines go FAR down the aisles. I mean, we have accepted that were gonna scan and bag our own groceries, just let us do it!
Creepy dude that works in the produce section never leaves my friend and I alone when we walk through it and when she’s alone can’t get the hint he’s making her uncomfortable. Doesn’t like going in there alone anymore.
Consistently messes up pick-up orders. Switched my order with someone elses and wanted me to wait for them to bring back and was going to give me those groceries! When I asked for them to be repulled was told dont know how long it would take. Asked for refund they said only corporate issues refunds and it would take 10 days. It took 2 weeks!
Extremely lazy employees. I was at self checkout and had 8 gallon jugs of water and kindly asked the employee if they could scan them. The employee looked at me and stated that they can only scan them if I had 12 or more. He also seemed pre occupied doodling on a piece of paper. So I had to scan all of the gallons one by one. Mind you I was at the register right next to the employees desk. I went to the customer service desk and let the employee there know the situation. Her name was Chris.
Usually clean wth items displayed inn plain sight and within reach. Stocking of canned goods could be better. Long lines self checkouts lanes need to be repaired but Ill return to store
Nice, clean store throughout. The dairy department is the best of all the Krogers Ive ever shopped at. Clean, organized and stocked. The dairy manager was very kind, and helpful and located the items I was looking for. Will surely be returning to shop at this location.
Literally every time we go to this location the lines are down the isles, they have 3 sections of self scans yet only 1 is ever open??? There literally self scan why are they closed?? Store is poorly stocked and shelves are normally a mess, lots of items out of stock. If you can go to a different location I would recommend it.
I just got this on Thursday the date say September 2nd n it has mold on it already . This Kroger’s need to get together
I was at this store and received horrible service! The Lady in front of me realized that she had forgotten several items once it was time to pay. She asked the cashier to suspend her order so she could do some more shopping. The cashier (Sharon) decided to wait for the customer after five minutes I asked her to suspend the order so I could ring up my items and she told me no it wasn’t possible. Then after another five minutes the other cashier told her to suspend the order because she couldn’t keep people waiting. She then couldn’t figure out how to suspend the customers order, the customer finally shows up and asks why Sharon didn’t suspend her order. She had no idea the line was being held up. Then there was a payment issue and the customer needed to get her debit card and again she asked for the order to be suspended and again Sharon did not. I have never experienced anything like this ever and after this I will not return to this Kroger!
Both lines for the Self-Scan are usually an entire isle long, not to mention they’re typically understaffed with cashiers. Better off going to Meijer instead.
Usually clean which I appreciate. Staff are not helpful and when asked for help they act like its the worst thing and roll their eyes. My recent trip is the reason I gave a 1 star. The cashier Velinda ignored me when I asked for help at the self check out. Another staff came and helped me instead but when I checked out I had issues with my card and asked Velinda for help she questioned my card for no reason and also ignored the concern I had of the extra charge on my purchase. Totally unprofessional and terrible customer service!
I literally never come here. I go to thr Kroger by my house and I was in the area and I regret it. The cashier at register 14 around 1030/11 was tall and looked and spoke like a man but definitely was a woman, was completely rude to my 2 year old for touching the plastic divider while I was paying. After I heard her say It i told him no once I saw him doing it and he stopped. Then I heard her loudly say to the people she was ringing up OH MY GOD so I said it wasnt a big deal and left. That was absolutely ridiculous. You shouldnt work in retail if youre unhappy and you cant control your self.
This Kroger was very when inviting, clean and the staff was friendly. I went to get Fat Tuesday treats and a rotisserie chicken and it was delicious.
This place has fallen apart!! It’s not just short staffed (as is everywhere else) but food is found randomly laying in places unrefrigerated, shelves bare & plan on waiting in line a half hour no matter what time of day. So sad what’s happened.
Consistently the worst Kroger. Incredibly long wait times to check out, only one register open other than self checkout.Pharmacists do a good job though.
I am glad we dont live in the area to have this as our kroger. On Saturday 9/5/20 around 430pm, We were in the area so i wanted to stop in to get fruit we needed. The bagged Kroger peaches and plums had so many flies in and around the bag, it looked as though no employee had gone through them to get rid of the bad ones. Then upon checking out at the self check out, the woman working was VERY RUDE. I was asking for help and with the amount of eye rolling I seen, attitude, and the way she spoke to me, no employee should act or talk to a customer like she did to me. I was over all, highly disappointed. I am happy this isnt our local Kroger!
Typically has what I need in stock. Fairly neat.A decent Kroger overall.Beware of an employee at the money services center who changes amounts on money orders. Luckily I noticed it right away but it was fishy.
So on 10/16/20 around 10:15am I called in to put in for a 4ft party sub sandwich with the Deli for Saturday 10/17/20. At first they advised they wouldn’t be able to do it but I explained to them that I had call the day before and was advised to call Friday morning instead. I was very specific in what I requested for the sub. I wanted half ham and half turkey, and on half of the ham I requested American cheese, and on half of the turkey I requested cheddar cheese. I also requested only lettuce and tomatoes on the sub no type of dressing/spread or anything. However they did put some type of dressing/spread in the sub. Even the bread used was hard. I was not happy with the outcome nor was the sub sandwich good. I shop at this store plenty of times and never really have issues here but this really disappointed me. I can say I would never order a party sub from here again.
Probably the cleanest and nicest Kroger in the area. We live close by and this is our go to store. Its usually well stocked and once you figure out the layout, its a nice store. Never had any issues. Have purchased sushi here a few times and it was pretty good for grocery store fair. I will be getting it again. Checkout is a little easier because they have two self check out areas with 6 or so scanners at each area. Weve always been able to get in and out without any trouble.
Store was clean and fairly well stocked, also pleasant to navigate despite the recent chaos! However, I was painfully surprised with the number of people, employees included, who had masks on but werent properly wearing them (either hanging by their chin, or not properly covering their noses). Come on, people.
RUDE STAFF! I give this store zero stars. This is not the first time that the staff is rude and inpatient. I forget and keep coming to this Kroger, because it’s kind of close to me. I like Kroger products this store Merriman and 5 mile there is always RUDE. This time was the at the register. No need to be like that. I am considering not buying Kroger at all. You know what there are many other stores you have a consistency to be RUDE. Without people that comes to your store you can’t get the staff you need is all interconnected. So you lost many customers lately and will continue having bad reputation. I know several people that prefer driving 15 minutes to have a better experience somewhere else.
This is the store that I normally shop at. I am so tired of planning out my meals and writing my lists and then getting to the store just to see that they are out of a lot of items. And I shop at different times throughout the week and weekend. It is consistently an inconvenience especially being pregnant with two toddlers.I’m also a big fan of ordering and picking up which is no better here. People who are not there for grocery pick up, park in the spots. And of course the items I order are consistently out, making the $5 fee worthless because now I have to come back at another time when they have restocked the item. Other stores have been so much better at substituting than this store. For example, I order organic celery. They are out of the brand, and so they substitute with a non-organic one even though there are other organic celeries to choose from. They’ve also given double items and charged for it, added items that I never even ordered, etc.Overall I am just really frustrated and irritated that they don’t know how to order enough of items that are obviously popular or popular during a sale. I have taken a lot of my grocery shopping elsewhere knowing that if I take a trip here, they will be out of what I need.
There should be at least one cashier on duty at all times. People should not have to go through self check-out with a full cart because they shop early. Often times run out of room for my groceries and that jams up the whole system.
For the 1st time ever, I didnt receive a text or an email requesting approval for substitutions for my pick up order. Among my order were 3 items that were inedible and unacceptable as replacements. I drove back to the store to return them. Was passed off to 4 people. One of them, CHRISTINE, the store managers treatment to me was reprehensible, almost Jerry Springer like. She accused me of eye rolling and putting my finger in her face. Eye rolling, sure, with a mask on, its the only way to communicate frustration. Finger in the face was entirely untrue as both my hands were full and that isnt something I do anyway.Needless to say I was forced to take my unusable items and leave the store. If you frequent this location, 5 mile and merriman, Livonia, Mi... Watch out for CHRISTINE, you wont get any respect or customer service from her.
I love this Kroger. Please clean your bathrooms!
They dont have a lot of the items I asked for on my pickup order. Thats been the case for the last two months. Very irritating to say the least. Im not able to shop inside right now.
This is where my family does most of our grocery shopping. The store is clean, modern, and well organized. The staff are generally very friendly and well trained, able to point me in the right direction if I have questions. Its usually pretty well stocked, but its a busy store and sometimes theyve run out of something I was looking for. Theres always enough checkout lanes open so that the lines are never super terrible, though at peak hours youre still going to wait, just like anywhere.
Great produce and deli section. Little throw back everything else, as I found most items I wanted there seemed to be quite a few sections short on items. I went on a Tuesday around 11am and I did see a lot of stocking going on, just curious why there was so much going on. Overall a good shopping experience.
This is a good store. Its well designed. I like that the produce section is right in front when you walk in. This place is very busy, especially on the weekend. The checkout lines move at a decent pace. The parking lot seems to be small, but thats from being so busy. Not the easiest for quick trip.
Prices and selection were just fine. Lots of cashiers so checking out was nice and easy. Id like to see them expand their International food section. They used to have a greater selection. Now they mostly have Asian and Latin. They used to have some Jewish foods and others. This could be improved.
I love my Kroger they are always friendly and helpful. I left my fruit at another store 25 miles from my local store & was able to get those items at my local store with my receipt. I just want to say thanks to two customers reps for working with me. Another thanks for making my experience easier & again as always shopping with my local team.
Im usually in and out pretty fast even with a small line of people. The cashiers arent always friendly (they will ring you up without even saying hello) but thats not an issue when using self-checkout. Store is usually well stocked and this keeps me coming back. The produce doesnt always look the best and the deli counter can be really slow even when not busy.
Management is rude and disrespectful. I bought a watermelon that was bad. When I called to see about bringing back to exchange I was treated very badly. Basically called a liar even when I said Id bring the melon to show them. Dont bother were not replacing it or giving a refund. Last time I shop there.
Theyre ok for prescriptions but Ive tried 3 times in the last week to get hot food at lunch and either no ones working the counter or theres no food. Better off not wasting your time and going somewhere else, this place just isnt consistent enough
Love this Kroger. Love the starbucks inside. Always organized. One of the main areas I love about it is the cheese section. It reminds me of holiday market in royal oak. the bakery is awesome too! they never let me down for birthday cake orders. the lady there is so nice!
What a pleasant experience!!! The greeter Marcy had free coffee and donuts, orange juice. She thanked me for choosing Kroger. The employees at this particular store are very friendly and helpful. The bottle and can return area was spotless. With machines running smoothly. It appears to me that this store is well managed. Shelves are stocked, the isles and floors are clean.Thank- you for all the attention to detail that is maintained!!!Dave Wester
Just a quick trip to return bottles.Bottle return area was nice and clean. The worker back there was friendly and quick.
I used to love this store. After my mom and dad died, I would buy flowers here for their grave and the Starbucks workers practically knew me by name! This Kroger’s food and produce were second to none. On January the 10, I slipped and fell walking out of the store and hurt my back. I filed a claim with Sedgwick Claims & even reached out to the Phillips Edison Company, the landlord of the property. No one wanted to even offer me free groceries or reimbursement for my visit to ER or my medication. I guess I can do my shopping elsewhere. We do live in a world where not many folks care or exhibit love & compassion for others. Today I’m going back to my parents’ grave. I still talk to them as if they are here and I still feel that I can even cry to them when I feel wronged. Today is such a day. Be careful walking to and from this store and if you can, try practicing love and compassion to someone; we all need it and it’s never wasted. Thank you for reading.
This kroger always has top notch service and products. The produce is always fresh and available. The lines tend to move quickly and there are always enough lanes open. They have done their research and know how to run a store smoothly. The employees are pleasant to be around and very helpful. This is my preferred store to go to. It is a busy store but it never stops me from getting what I need as they are well stocked in my experience. The only downfall is that the parking lot is a little small as they share their space with other businesses, but thats minimal, much better than some of the other grocery stores located in Livonia.
Rude Staff, one employee told us to count our bottles because the bottle machines were full, and the lady at the counter could write us a receipt for them. Once we counted them all the lady ran over to tell us that they dont do that, and pushed other customers out of the bottle area and locked it saying it was closed.Ontop of having to walk our cart full of bottles back, there was a live bird flying around the bakery section and pooping on the baked goods.Severely disappointed longtime costumer, will be shopping elsewhere
The buyers of Kroger are only promoting just what will fatten their pockets. Not the variety that the customers really want. They are not like the Chicago grocery chains. The people at the stores have no idea. They are pleasant and polite.
I love this place. The quality of their food be dank. They make these delishhhhhh crumb pies. Apple, Cherry... oh laaaaaawd. Their fresh food is really good. Their prices arent terrible. Their selection is very good. The services and general facilities are very good quality. If you actually enjoy shopping at a place then its usually because theyre doing something right.
Pharmacy is excellent. They have your meds in a day or two if not in stock. Explain about your drugs in comprehensive manner. Get a call when SCRIP is filled. Can have scrips automatically filled or put on profile to call in when you need them. The pharmacy staff is professional and friendly. The Manager runs an extremely efficient business which is client centered.The dairy, deli, meat & seafood, produce, cheese & bakery are generally fully stocked and of fresh quality and have helpful personnel. Often, however, there are shortages in some of the other areas of the store.
This Kroger is very clean and organized, the shelves are neat. The checkout is very slow and only 3 are open at a time.
Not pleased at all. The store was out of a bonus customer download item and the woman at the customer service desk told me they dont give rain checks for the items. She offered no alternative, said they would restock, or offer anything that would be compatible. Not friendly AT ALL. and acted like she really didnt want to be bothered with me. I will be trying a different location as there ARE others nearby.
I love that every time I go here there are always plenty of electric carts! I find that the best time to shop here is after 8pm. Its less busy and there are plenty of parking spaces open even on the weekends!
Holidyg/=ay is coming up in 2 days. The store is packed! Only half the registers are on and being operated... and several of those are U scans There were literally NO carts. I managed to find a tiny cart. I could barely get my items into it. Asked 3 employees if they could help me get a large cart. They all had no clue what to do. Im in this store for several hours... there was NO STUFFING. NONE. I couldnt believe they didnt stock up on it ...... considering Thanksgiving is only days away. I finally got to check out. Im in line FOREVER. When i start ringing up stuff and its bagged... it no longer fit in my tiny cart so an employee had to hunt one down. There were literally 8 people in line behind me.... waiting. I finally am done! I get to my car and realize that my eggs are smashed and i was only given the top half of my receipt. Go back in.... wait in yet another line for ONE INDIVIDUAL handling customer service..... to help me. It took 10 minutes to get the eggs for me. Then about 20 minutes later I was given 5 sheets of paper with copies of my receipt. Hopefully Ibotta will accept this!!Used to love the store until i realized how little they value the time of their customers. Every register should have been active and given their employees additional hours!!!
WORST CUSTOMER SERVICE EVER!!!!!! They wouldnt issue rain checks for multiple items that they were out of. Shelves were CLEARED out. Cashier Sydney refused to complete my order. Manager Tangie felt it necessary to tell me she was on overtime and didnt have time for my needs (3 rain checks). So horrible. Dont shop this store.
Not my usual grocery store. Know they carry the yogurt I like. Could of used a day roaming to see where everything is. Very clean, people were very friendly. Will check it out again.
Asked three employees if there was anymore of this product my grandma wanted the first two said they had no clue and couldn’t direct us to who would know. Finally we asked a man named Kendal and even though (I didn’t realize until we had already asked) he was off of work, he was so kind and went and got us exactly what we needed so thank you!
I was able to experience Krogers wonderful expired Gift Card technology today! I have never experienced such an efficient money sucking technology before. As it states on the card, Protect this card and treat it as you would cash, and Scan here to RELOAD! The next time I need more cash to go away, I will surely RELOAD!Thank YOU! No, thank you, Kroger!
Parking lot is crowded, store is dated. No employees could be bothered to greet me. At self checkout I had an issue and got an annoyed sigh as she reached past me to push I button I hadnt noticed.
Closest grocery store to my home but I do not believe that we will shop here ever again, why?1) About the 10th time in the past few months that there have been no carts in the store.2) Often out of staple items, milk, chicken SUGAR??3) MOST IMPORTANT. Tonight at 7:00PM, No carts again, store was very crowded; three cashiers each with six to eight customers in line, two baggers. When a woman complained about the carts both baggers went to the parking lot leaving no baggers. A year ago there would have been six to eight cahiers each with a bagger. Not blaming the staff but the company.
Bad element frequently shopping there. Sometimes feel unsafe. Staff is relatively nice. Their remodel is confusing. Bottled water is by wine instead of by soda, cheese is half a store away from butter.... makes no sense.
The store is understaffed. I had to leave because the lines are too long and the wait is so long you cant buy frozen items theyll melt before you leave the store.
First let me say the employees are wonderful. My complaint is there is not a fresh selection of freash bread or produce. The best bread they offer is from Cantoros which is marked up. I often have to go to Kroger and then Cantoros for fresh bread and produce.
This is one of the larger Krogers Ive seen and the selection here is quite good. The produce generally looks good, there is a large baked good section and this location has a small amount of bulk goods to buy. The natural food section is the biggest Ive seen in any Kroger and there are so many choices for milk alternatives, I sometime had a hard time spotting what I needed! The cashiers generally get you through quickly and courteously.
I would love to give this Livonia 5-mile rd Kroger five stars because their fruit & veggie are always beautifully displayed. The bakery section is Awesome! Its one of my favorite Kroger stores. However, their ladies restroom is absolutely FILTHY! Ive brought guests & they agree! Kroger needs to outsource a cleaning crew for the ladies restroom. Even at 7:30a.m. the restroom is absolute filth!
My continued shopping at Kroger is up for grabs...this location is suspect..given the situation that happened to me on October 25th While shopping another shopper attached me in deli area..and was witnessed by a Assistant Manager Heather ..she got shopper away from me but would not remove the customer that threatened me and yelled slurs at me..its very upsetting that kroger feels powerless to remove shoppers that act this way..they were cautious about calling police.. Heather said to me this is livonia...it will take police too long to respond..so why call them..she radioed Store Manager Eddie...he was apologetic ..but still was unable to control situation.. was apprehensive about calling police... while they let this nut to continue to shop...I dont feel safe shopping this location any longer..so I wont..in fact I reported this to Kroger michigan Coprate office in Novi..and still havent heard a response...lacking the response to this serious situation..I will take my business elsewhere..too many other grocery stores ..to put up with this..
Update: I left a positive rating last time, but this time just left me in shock. This store is filthy and messy all of the time. Managers will just walk away without resolving issues or just shrug it off.
So being a fan of sushi and feeling a bit hungry, I caved and decided to get myself some salmon nigiri. I was relictant on my previous trips because the meat of the fish didnt appear fresh- the meat looked a bit grainy as if it had dried out. But I bought some today, and the chef at the Snowfox bar was kind and welcoming. Im not a picky eater. But I will not be buying sushi in general from there again, and heres why:The meat is obviously a little dried out and easy to pull apart like string cheese. Ive also spotted a line of black that were deep in the flesh between the meats fibers that no knife could have gotten to with the way the cuts were made, nor without damage- which there was none. These marks came from within the meat itself and not through external means. On the surface of the meat there were also flecks of red and green; signs of unwanted spices and flavorings used from other dishes that transferred from cross contamination. And the rice has also started to dry out, becoming tacky and rubbery on the outside. Some grains were even hard!Deciding to hazard a taste, I passed over the pieces with black flecks and chose a cleaner looking piece to try without anything else present to the naked eye. Immediately I was greeted with something unpleasantly hot and spicy despite the presence of no flakes in what is supposed to be an otherwise gently-flavored and subtle dish. Remebering something a little funny from earlier I saw at checkout but didnt think anything of it, I checked under the tray and... Yep. There it was. Evidince that the previous tags were ripped off. The ingredients from the previous tag in comparison to the actual dish seem to be for different dishes! Do they just recycle the trays? Ive included images of my purchase- youll notice three of the pieces of sushi were removed because Ive promptly trashed them. And to be honest, $13 seems a little pricy for something that doesnt look as fresh. (Sorry for bad quality in advance, it is the phone)What is supposed to be three or maybe even four stars for the actual overall store has been reduced to two due to bad and unsafe practices in their partner Snowfox and their sushi bar. Some people have a sensitivity to spices and are allergic to them even such as myself. That on top of what appears to be soiled meat with some sort of growths within the flesh could get people seriously sick. Get a health inspector and have Snowfox give their employees a review, because I am seriously disappointed and very concerned for the health and safety of their unknowing customers. Stay safe, everyone.P.S.- For those of you looking for cheap, fresh, genuine sushi, I suggest for you to look elsewhere. My number one reccomendation- if you dont mind literally stepping into a slice of Japan for a meal- is One World Market near the city here in Livonia. Never in all the years that I have been going to the little food market with its small restaurant tucked in the corner have I ever been disappointed in them, and your jaw will drop at the quality of their products and their prices and may quickly become a new favorite place for a treat. My personal reccomendation is their Salmon Bowl. Good luck from keeping your mouth from watering!
Ive been shopping at this store for qiute a while now. Evrething you need is here, organized and clean. Employees are nice. But ever since, I havent like taken notice of their sushi bar (Snowfox) before. Up until about 2-3 months ago, a new crew was there. The chef was friendly, approachable and accomodating. Same goes with his staff. I love sushi and would really like to try them. Stayed for it to be made. He was very adept with his knife and he knows what he was doing. He maintains cleanliness and after making one of this. He washes his knives and boards immediately for the next dish. And working with gloves of course. Iam very particular about the food I eat and how it is prepared. All ingredients are very fresh and if you cant find it in the shelf, hell make it for you. Now Iam one of Snowfoxs regular. He has a very happy disposition and serves and values his customers very well.If given the chance to have a bigger space to work on. I thimk he can do more than just making sushi. He can make a lot more products to sell.
Thank you to a young lady named Toiya who helped me do a return and exchange quickly, and thank you to a woman named Cindy who helped me find the toothpaste I was looking for, she found it immediately! You two ladies make me appreciate the Kroger grocery store even better! -Heather, shopping in a hurry on Monday afternoon
Worst experience I have ever had with any Kroger! People dont know how to ring stuff correctly & what customer service is at all in this store! Throwing groceries that have already been paid for by me out of the cart. Nobody smiles or even looks like greeting you into the store or at the checkout. They do however smile sarcastically to each other, discussing amongst themselves what happened at the register so that service person needs to - citation do a lot of unnecessary work for me at the service desk
Best grocery store ever. All the employees are very courteous and always helpful. Great prices, produce, meats, etc. Lots of variety in everything. Good store hours, too.
Was trying to get to an self check out register and one of their employees cut me of walking right infront of me, and then their other employee stole the machine I was walking up to use. The attendant at the machines didnt say anything to him...very rude not good customer Service will be looking to use another location or different grocery store all together.
Definitely staffed with the rudest people! Doesn’t know where the product is located in the store and doesn’t know the difference between Hand-wash and Hand-Sanitizer. Funny!Update: This review was posted before COVID era.
I love the fact that every time I stop by there at 5:30 after work for a chicken family meal they never have any chicken. The woman behind the counter is the most rudest nastiest person you could ever deal with their. No offer to make any more or that theres anything else coming out of the broaster. Of course why would you have family meals ready around 5 when people are getting off of work and would be stopping by to get groceries and a meal. Best to cook it first thing in the morning for breakfast and whatever. Ill go to Meijer from now on.
Kroger was GREAT! The store always has what I need and more! I already have ideas for Easter since some of the Easter merchandise was out on shelves. My grandkids will love them!
This place is horrible at staffing, they have a million people walking around who are supposed to be stockin yet nothing is stocked. Secondly there are never any baggers. I had to personally bag the women’s groceries in front of me who was a single mother, and then bag my nine month pregnant wife’s groceries as well. So I called the store and asked to speak to a manger told her what happened and suggest that they need to hire more people or staff differently and she hung up on me. Real nice Kroger, hire a trashy manager who can’t handle a concern. I will be calling coperate and your store until the store manager handles this situation.
Better than Meijer! As a girl from the west-side of the state, Meijer is the place to shop. But on the East side theyre horribly dirty and crowded! I always left feeling depressed. I hesitated switching to Kroger because of my west-side loyalty, but I did it a few weeks ago and wished Id done it sooner. This Kroger is so nice, so clean, friendly, and I dont leave feeling sad but instead energized! They have a really great produce selection, a great less-processed food section for those looking to eat healthier, and a clean/organized environment. Im continually surprised at the products Im able to find here. It also helps that this store is not a super store like Meijer which leads to the long lines and gigantic parking lot. Flow is a lot more controlled at Kroger. I urge you to check it out :)
Pretty average for a Kroger but the deli gets 1 star. Its terrible. Took 15 minutes to get through 2 customers when 4 employees are behind the counter but only 1 is waiting on eight customers and then they act like that wait is ok because they believe they are the ones doing you a favor. Just pitiful.
The cashiers are slow, there were no baggers to bag groceries!! If I wanted a job bagging groceries, which I dont, Id go get one but it was the only way I was getting out of there within 20 minutes!! SMDH!!! They need better management!!!
The deli department is the slowest deli department that I have ever in my life been to they lose your meat and then you have to wait because theyve already started on another customer to let customers done for them to redo your meat so deli department most of them need to be fired and rehired with at least 5 years experience before you get the job and you have to do the cutting slicing or whatever and under 1 minute the manager last night either his name is Gary or Glenn was very nice I give him a five star rating but the rest one and under
So much produce was gone early in the day and a few moldy fruits openly sitting there. Stocking the fruit/veggies need to improve!! When I asked for fresh non-moldy cherries the clerk made an excuse that were not perfect instead of trying to fix the issue, while she carried away 7 bags of moldy cherries. Not the first time this has happened, but we continue to go bc of location.
Aweful!!! My register broke so i had to be moved. Supervisor Portia called srcurty over because of 2 measly coupons! I was in shock. She pulled items that werent mine from somewhere & put them on my order without even asking me. When i asked her about the items, she got all mad threw up her hands & said she wasnt doing my 2 coupons. When I told Manager Anthony about all the trouble I had, he & Portia had a laughed right infront of me. Anthony wouldnt take my 2 coupons. It took me 45 minutes to try to check out. When i said I was going to complain, Portia sad go ahead. Neither one of them care at all about their customers!
Always packed in the afternoon, wish store would open all Lanes at check out during rush hours (after work Monday thru Friday and on weekends). Selection was great and parking good. Found everything we needed.
I have shopped here for 5 years, and after today I may never return. The lady refused to cash a payroll check because SHE AINT GOT IT. She said she had just made a money drop, and refused to get money. They offer check cashing for way larger amounts, so I was confused by her response. This isnt the first bad experience, but I will be the last.The bathrooms are alway disgusting, the produce is awful, the staff is not very attentive, and the place is very cramped.
As of this review, this Kroger location is undergoing an expansion, renovation, and remodel. Of all the times that I have shopped here, I have always been appreciative of the Kroger Value brand; the variety ranges from healthy to junky but the food never seems to disappoint me.The appeal of the store (before and during the recent makeover) is very contemporary with large font messages for easy guidance and neat-looking aisles. The various employees (deli, sushi, customer service, registers, baggers) are mostly sociable and friendly in doing their job. My only complaint would be that self-service check out can be problematic when trying to scan the barcode (we have had difficulties trying to get the item scanned in the past).
The shelves are well stocked and they have a vast array of meats. They were a little bit slow to clean up a slippery mess on the floor. It is a good store to shop at.
Best grocery store ever. All the employees are very courteous and always helpful. Great prices, produce, meats, etc. Lots of variety in everything. Good store hours, too.
Prefered grocery store. Has 95% of the products I normally buy. 24 self sevice spots, but needs updating. Always needing help, wont take plus card from phone, or coupons, nor is there wand at the self spots.
Super clean, spacious aisles with lots of organic choices. But get there early to shop for weekly specials as they run out of sales items faster than any other Kroger.
The store is clean and the shelves are usually stocked even on a Sunday afternoon. They also have plenty of checkout lanes open the cashiers are friendly and they move quickly to get the items rung up
On Saturdays the store is usually crowded. Mid to late day the shelves need restocking. But the atmosphere is nice and and check out times are still decent.
One of the best kept stores in the area is the 5 mile and merrimen Kroger. They do a great job employees are pleasent and they have updated frozen food section that has a lighting system that cycles on and off and I have read that helps the quality of the food stored therein
I liked this Kroger. Its not my usual place but I was in the neighborhood. Its very clean, I appreciate that.I hope the management is good to the employees. The Taylor Kroger is not from the employees I have talked to.
Horribly LONG lines. Cashiers move in “slow motion”. Prescription was not ready when promised. I avoid this location personally, but my mother’s doctor called in her prescription to this location.:-(
This location is fairly clean and friendly. Havent had any major concerns from those location. I wish i knew when the produce truck came so i can be there to reciece the best produce when it is being stocked.
The elderly black woman in the customer service area has a VERY HORRIBLE attitude! Ive come on more than 3 different occasions & there always some reason why she cant cash my check...cant imagine Kroger cant cash a crummy $300 check...Go to Walmart, Meijer, Target...literally anywhere else!
The parking lot was clean and so was the store. The employees were very friendly and helpful. They were stocked very well, I found everything I was looking for. Keep up the good work! 😃
I like shopping at this Kroger location in Livonia. This store is always well stocked with all foods and products. Staff is friendly. Store bos clean. Keep up the good work.
I think Krogers Livonia is a 5 star location. Where can you go to have Sushi made to order while you shop. Starbucks is no longer there but the service is excellent.
So tonight I was at the self check out I left my change by mistake came back told them what happened as much as I shop there they wouldn’t even help me unbelievable!! And You need to talk to your customer service desk people about their attitudes and being a little bit more friendly at the desk when you return the items
I have shopped at this location more than 20 times, and have yet to have a positive experience. We’ve agreed as a family to never shop here again, even though it is less than five minutes from our home.
Love this store! They always have fresh produce & stocked shelves. You can always find what youre looking for at a great price and get in & out quickly.
I went in to use the western union at 9:50 p.m. to send a family member some money buti was told they were closed but the sign said closed at 10 p.m. Now my family member have to sleep in the car tonight until i can get the money need for food and shelter.
Found what I wanted, mostly. Some of the items were even on sale. But they did not carry the brand of french bread pizzas I wanted. Cashier was friendly.
Not a bad Kroger at all. I feel like they dont carry a few things I look for and I wish there was a Kroger gas station close by but overall it meets my needs.
So far its my favorite Kroger in the area! The staff are really nice and they usually have exactly what I need. It reminds me of the Kroger in Rochester Hills. Great job!
The employees are very rude. I needed help and the woman snapped at me, how do I know what you need? She could have asked. Slim selection as well. Poorly maintained parking lot.
I love the staff and management here. Always have a joke or a kind word to say. Groceries are always available and rarely if there not they will substitute for you.
They had everything I needed! & now I got food for the next couple of days, yay!!
Moved to the area last October and have always shopped Kroger. Unfortunately I will Never step foot in this particular location again. It is filthy disgusting and extremely dirty inside and out everytime I have gone. The staff are very sloppily dressed, behavoirly trashy, ill spoken and beyond RUDE. The MANAGEMNET SHOULD BE REPLACED IMMEDIATELY!!!!
My father was up there an asked a simple question, and the employee was rude and disrespectful, when my father asked for the manager the employee walked away from him!!!! That is unbelievable!!!
Was informed by staff member that they no longer carry vanilla Flaxseed milk. He wasnt sure but he didnt bother to verify either.
Quick in and out. Items were in stock and orderly. Completed self check out with no problem, cashier attendant was courteous and pleasant.
I did my weekly shopping. Prices were ok. Good deals. Love the teamwork with the Cub scouts. That pack was very nice
Love this Kroger but I do agree that you charge way too much for bad produce. When you see that its bad you should discount it greatly! Otherwise, great store, clean, friendly people.
Very pleasant atmosphere in this store. Staff helpful and kind. Easy to navigate and little if any areas that impede shopping
This is one of my primary shopping place. My prime place for produce. I am a fast in and out shopper. I have a list and do my thing and leave. They are always friendly and helpful to me.
Some of the employees are really good and summer really bad store when Under New Management I got the best prices of all Krogers open
Love my kroger 5 mile/Merriman. Always stocked and very friendly and helpful. Unlike the kroger at 11 mile/Middlebelt. Never stocked and they r very rude!!
David the store manager looked like he was on drugs, and smelt like heavy paraphernalia, an employee named Portia had the audacity to yell at me after trying to find help multiple times throughout the store aswell, recommended not to go here and if so stay clear of Portia she’s a snitch...
If it wasnt always so crowded and busy I would come here all the time. Otherwise a good place to go along with being able to find deals on the stuff I buy.
Clean, organised, and a large selection of food for almost any diet. 4 stars though, because they took away my Annies Vegan Mac 😂
Always busy with inadequate parking. Improved selection but the vegetables always seem to go bad quickly. Westborne market is a better bet for those.
This has to be one of the worst run Kroger’s I’ve been to. The shelves are never stocked, the store is always dirty and the cashiers are almost always rude.
The staff is very rude. The lady gave us a hard time using WU and then blocked my husbands name in the system without any reason or maybe racism..very disappointed!
My favorite store. The employees here are slways helpful. Added plus I get special coupons and a discount on the gas .. #krogerfuel points yeah!!!
The bagger at check out was younger then myself and couldnt even pick up the paper bags she dropped on the floor she asked me to do it for her you should have younger baggers and all she did was slow up the line . Concerns customer.
In and out easy peasy. Even on christmas eve this location is top notch. Well stocked, clean, plenty of cashiers for fast checkout.
They had good prices on a drug my dog takes. Operative word is had, last time the price more than tripled, no longer cheaper than the vet.
It nice. It more busy then the other Kroger I have been at. Use the shelf check out so was out fast
Decent selection, prices arent bad, but the cashiers are rude. As I was at the self checkout, two cashiers were standing at the station next to me having a dishy personal conversation.
Not enough checkouts open. Only 4 that went self check out. When you have a cat full of groceries you cant use self check outs. The people checking you out were also very slow.
Today we went shopping and I just want to say dlyon with a y you are awesome you were very polite and had a wonderful smile on your face i just want to say I appreciate ppl like you keep up the good work. 👍👍👍👍👍
My favorite Kroger. Its so new and clean.
You better like standing in line.
The pharmacy workers are incredibly rude and unreliable. Messed up my prescriptions three months in a row with no apologies sent my way. Im never going back.
I like the Starbucks in store; however, the lady was not friendly & ignored me while she talked with her friend. She saw me there too. The place is clean.
The two people working in the pharmacy when i visited were not very friendly or professional. Will not be going back to this Kroger. Store is never stocked well and does not seem very clean.
Clean, staff are very nice. Selection is moderately good. NEED MORE STAFF AT THE DELI COUNTER, please.
It was so sad to see the long lines but the staff is patient and should be thanked for showing up.
Nice, clean Kroger. Deli has Boars Head meats, which is one of the reasons this is my weekly grocery store.
I inquired about a rotisserie turkey breast and was told they have them sometimes. None of the stores I frequent have them on a regular basis.
I had the nicest cashier. Clean well stocked store. Reasonable wait.
No carts in cart bay. Shelves low in stocked items. Poor aisle signs. Dirty and cluttered.
Never been here before but I loved shopping there everyone is nice. Found everything I was looking for. Thank you Krogers.
Shame on Kroger for closing stores vs paying these essential workers a hazard pay longer.
The self checkout attendant would rather show pictures of dogs to customers than help customers with flashing kiosks.
Found everything I was looking for very friendly staff good service.
This is my favorite Kroger in the area and my go-to general grocer. Food selections are great and the store is very clean.
Thanks for great place to shop. This is my favorite grocery store because great bargains and very friendly staff.
Great produce and dairy, plus U-scan checkouts near both entrances. This is perhaps the best Kroger in the area.
Never seems to be stocked and bottle returns not functioning properly. Pop bought there but cant return the cans there.
5 MILE AND MERRIMAN: A NICE STORE, NEWLY REMODELED. HAS MOST THINGS THAT I SHOP FOR, HAS AN ORGANIC SECTION AND GREAT FRUITS AND VEGETABLES.
It sucked no carts in store poor inventory. I know it a holiday weekend but plan for it, other stores do I think its a management problem
I love it I love the sushi stand very good friend of people good smile It always clean
Store was clean well stocked with friendly employees and lots of check out open.
Your typical kroger, but they really need to improve their parking or open another store nearby. The store seems always packed during the day.
Disappointing when you plan dinner around a quick visit to Kroger, only to find out they dont have the HOT main entree you wanted from the deli department.
A very good experience. It was clean and the shelves were well maintained.
My goto Kroger, large selection of items and deals. Always busy here, but location is close to home.
Love this store. Great hours and great selection of items.
Always have everything in stock. Love their fresh vegetables and fruits.
Found everything I needed. Store was very well stocked and clean. Excellent work staff also.
Open early and late. Easy to get in, get groceries, checkout and leave. All in all very convenient with great prices.
First and foremost praise the Lord Christ Jesus and thank God for Kroger and Kroger being cleaned and nice Amen
Customer service desk employees are friendly and helpful.Store manager as well!
There where a lot of fresh fruits available I understand its the day after the 4th of July but yet i was Dissapoointed
Very nice store has a great bakery, deli and meat counter
Clean environment. Lots of fresh produce. Fresh meat selections. International food. Fresh Sushi.
Clean, every item well stocked. Courteous staff, fast check out
Always liked this Kroger, but nowadays the front area really smell bad.
Employees are great ! Very helpful. Good selection of organic. Good prices.
Nice store but the bottle return machines need some serious attention.
Dont like it when they change the store around. Check out was good.
Dont like the way they have one entrance open it is really badly designed for the door that they close.
Went thru self checkout and lady attendee was very nice and cordial
Long lines and u are required to use the uscan machine. Only two registers were open. This was at 10am
This is where I always go for food. Theyre newly remodeled so it looks nice, plus they have a lot of verity.
Nice store I like this Kroger employees not very friendly.
Ladies in bakery could be friendlier and not rush you off phone.
Empty shelves, poor selection of produce, noticed fresh and frozen seafood display cases very dirty.
Nice clean store with items in stock and presented on shelves neatly.
I love going to the Kroger at 5 and Merriman because everyone if always so friendly.
Out of diet Mountain Dew always . This visit went to Kroger for chips dips and diet Mountain dew. Left with chips out of dip and diet dew again.
Nice store. Very clean. Fast cashier. Found everything I needed
Great, loving the rockstar prices! Among other items as well, good price & goodStore.. 👍
Id like you guys even more with clicklist. But, its my neighborhood kroger, clean, friendly staff.
Great store with a wonderful selection of items. Fried Chicken is exceptional!
You took away handicap spots so you can make it to where people order online can sit there and just wait for food to be brought to him how lazy can we get
The pharmacy is constantly messing up my order, insisting that I have to go to my DR a second time and get a hand written authorization in addition to the prescription, misplacing prescriptions, having prescriptions come in as many as 4 days late
Total reviews rating 3.9
199 Reviews for Kroger 2023:
Review №1
2022-04-09Grocery shopping 🛍 🛒 😌 ☺️. I have another brand new blog. Googlers I have pics 📸 2. Trying out a different location for the major grocery store chain Krogers ⛓️. Nice people working 💪 👷♀️ here & good service 👍. Allow some time ⏲️ when shopping 🛍 here. They are really busy. Plenty of people buying groceries & shopping 🛍 at this Livonia plaza. Well my grocery cart 🙃 is full. Time ⏲️ to go 🚶♂️. Be sure to visit this store as well as the plaza. Curbside pickup! Helping family 👪 members with their groceries. Krogers has a pretty good service pickup for post📫 pandemical times ⏲️. Had a little mix up with our order. Krogers supposed to give us same price if they void 😒 something out. Ribeye steaks 6 45s I toat the least. Anyways we have to call management at another time ⏲️ to settle the Matter. Posting my Kroger creations from the groceries I bought while shopping 🛍.😑😐 Curbside pickup! Krogers managers made good 👍 on the mess up the other day. Kroger Credited me for their mistakes 😔. Thanks ✝️ 😊 🫂 🙏 2 everyone for making things right ✅️ 😉.
Review №2
2022-04-22Kiki in the Bakery Dept saved the day. My baby turned 6 today and I went to SIX krogers all for them to be booked and busy and she fit me in and made this beautiful cake for my son. She was so kind and even honest about what she could and couldn’t create. She made this happen with 24hr notice. I really appreciate her for this. It’s actually prettier than the pic I showed her. My son Was so happy about his dinosaur cake. THANK YOU KIKI. YOU MADE OUR DAY!!!!!!!
Review №3
2022-06-07Busiest location in this area. Long drive up wait times! Parking lot is very small and cramped. Hard time finding parking. Prefer to go to Northville location for drive up service.
Review №4
2022-06-183 strikes, youre out. Its the 3rd time Ive gone where there have been absolutely enormous lines, people with carts FULL, and they simply cannot cash these people out in a timely manner. Wont be back! Save yourselves the time and hassle.
Review №5
2019-04-07This is one of the best Krogers. The dairy department is always clean, stocked and organized. The produce is fresh and colorful. I sometimes stop at this one on the way home when I get the chance. The entire store, no matter how busy, is always clean, organized, and a quick in and out. All the staff in all departments are friendly and helpful
Review №6
2022-03-06I always get what I come in for. They have a lot of selection and their produce is always fresh and tasty. Great selection of deli meat. Always help available when I need it. Reasonable prices and friendly service😀
Review №7
2022-06-21Consistently has 20+ minute wait for checkout. Not overly busy, just managed horribly. Avoid, avoid, avoid.
Review №8
2022-03-11Worse customer service ever. Walked in to return cans and bottles and proceed with my groceries for the week, and as I am walking past the customer service desk one of the representatives told me the bottle return was already closed for the evening. I asked at what time the room closed and she replied 8 PM. I looked at my phone and it was 8:01. Instead of arguing with her I proceeded to go one mile down the road to Meijer. They not only are taking my cans but will also receive my business in $500 groceries. Been shopping at the 5 mile location for 20 years, and I will never step back foot in there again. Thanks!!
Review №9
2022-06-27Today is the 2nd day I found the service desk closed. There was no sign for the hours. I asked if it was closed for the day last week & they just said yes. Today I asked what the hours are & was told that it would be closed another week since the person that works it is on vacation. I said you should put up a note & was told that theyre short on help. Too short on help to write a note? How insulting. What a nasty manager!Bottle room pretty crowded early Sunday morning. 3 different times stated for pharmacy on Sunday.
Review №10
2022-06-21Usually pretty goodSometime hit or missFriday bought a bag of orangesThat were rotten and had to go to my chickens on Sunday and be very careful at the pharmacy as my thirteen-year-old received three times the dose of his medication and Kroger not even enough decency to return a phone call to a customer so for the safety of yourself check everything at the store