Identifies as women-owned
Yes
LaFontaine Hyundai in Dearborn
Categories
Location on the map
Dearborn, Wayne County, Michigan, US
From the business
Service options
Delivery
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 313-324-6760
Site: https://www.detroithyundai.com/
Site: https://www.detroithyundai.com/
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–9PM
- Friday:9AM–6PM
- Saturday:10AM–4PM
- Sunday:Closed
LaFontaine Hyundai in other cities:
Comments (199)
After posting a negative review, I received great customer service from Mike the dealership manager. He addressed the issue and assured me the salesperson, Joe, was no longer employed. I love my car and while it was a struggle, Ive changed my review from 1 star to 4 stars because they stood by the mistake and made it right.
I worked with Jose Dubon and he was great for the whole 3 week ordeal of my trying to find a car in my budget. I was impressed with his perseverance and attentive updates.
Amazing people, Yanal Choukair is an awesome salesman with a wonderful personality and his boss Sam has a very classic style about him that just invites you in for conversation. If you want good prices and good conversation’s come here where they treat you like a friend and not just another customer. Thank you again for the sweet car guys!!
Worked with Millennia to get an awesome deal on my new Tucson! She was responsive and knowledgeable throughout the whole process and worked hard to get me the best money for my trade in. Thanks again!
Well they came and got the car which is really nice. But then they called and asked what they are supposed to do. And I had to call 3 different numbers to talk to a person. Who took the info again that I gave for the appointment. Still have not gotten a call back 1 hour later.
Keith was excellent at helping me get my dream car. He provided a very good car buying experience.
Jose was great! Very helpful, answered all my questions and made my first time leasing go smoothly. Thanks again!
Not very experienced in buying cars but when it says 50 something k for the one you wanted loaded and all and they tell you 70 k 1500 a month, for what the Mercedes be aware msrp means nothing just a trick to get you in the door and I guess try to see how bad you want it by adding 10k however the sales woman was great too bad her manager seems to not want to sell a car off his lot unless he’s adding 10 grand to the sticker went home did numbers on the Hyundai website with 3 k less down than what we had and 751 a month not the 1500 slicky said only 51 k on this but go see slick n he wants 70k 1500 a month ok guy have fun with that I guess I’ll order one online since the numbers worked for them
Jose is very professional and knowledgeable already gave his card to my friends and the sonata is so nice
Been coming to LaFontaine Service for over 12 years on my 2012 Hyundai Sonata. Mr. Tony Jackson is very knowledgeable and gives Excellent Customer Service! My wait time is never too long and if it it he alerts me immediately. I appreciate the attention to my time! Thank you!
If I could give them negative stars I would. I wanted the Hyundai Palaside SEL the price was set at 39,800 and they confirmed that when I was on the phone with a lady but apparently her sale manager said it’s plus 5,000 to be competitive with other companies. Meaning the price would be 45,000. Therefore charging 5,000 extra dollars for nothing. What a shame!
Initial Service was quick. They send you an interactive menu for what services you decide to purchase. My complaint is that a special order part was ordered 2 weeks ago and every time I use their texting or call I get no reply or an update. Originally said “ next week” but this is the next next next week and I can not get a reply. Maybe I am not being aggressive enough? ***Update, they responded to this review asking me to contact the service manager. Tried twice, left two messages and no return calls. They ordered my part and a month later nobody will tell me a single word. Nothing***
This is the third vehicle Ive leased from Lafontaine Hyundai and this experience was by far the best. Friendly and knowledgeable salesman who made sure that everything was clear for me. This was actually a fun experience!
Such a worst experience. I had plans to purchase the car but I do not want to as the service is not great!
Great experience with Tyler Moore and the team at LaFontaine Hyundai. Tyler made the process effortless and stayed in great communication with me the entire time. Very happy with my new lease.
Hyundai dealers are infamous for their poor service but I was a skeptic of the criticism until I experienced it firsthand here. The attitude of the salesperson made it seem like I was doing them a favor purchasing the car. Not a single smile or any signs of customer service. A high school student working their first retail job wouldve been more accommodating. After the purchase we realized one of the accessory that came with the car did not fit and asked to have it replaced. They sent the same non-fitting accessory again and when I asked for an exchange for a different item, I got no response. How unprofessional. The only redeeming experience was the manager who seemed to be the only professional in the building.Also be aware of all the lafontaine specific documents they try to have you sign which are not required.
I visited the Hyundai showroom on a Saturday morning looking to trade in my car for a hybrid option. I’d done a little research online and seen that this particular dealer who wasn’t far from my home had a few options available. I was able to test drive a few of the sonata options and fell in love. They made the process seamless and my sales man Gary (???) was very patient with me seeing as though it’s never easy for me to make up my mind. The only hiccup was the wait from the finance office to get my paper work complete. It was a Saturday and I’m assuming the had a few purchases to get through. Other than that it was a good experience.
My experience was wonderful! José truly was amazing. He made my purchase easy and he was very helpful while I was out of stare trying to buy this vehicle before coming back home. He has been a great hell and very genuine with me. He helped this process be smooth when I was stressed at times with this being my first new car purchase.Much appreciated the kindness José gave me!Greta dealership!
My wife and daughter had a very bad experience dealing with this dealership. First of the salesman Joe Bulszewicz was rude and late. The paperwork is still not completed for anything. Its been about 6 weeks now.. The temporary plate has expired twice along with getting 2 tickets for expired plates. The dealership is telling her its the DMV fault but there is no record of the whole deal not even with the finance company! Sam Khalil the Sales Manager was no help. He also advised her to send the payment to him so he could send it in. So thank you for all your help and a free car! Please dont comment with the same well rehearsed line in all the other reviews. You have already been notified on numerous occasions so leaving a sorry apology with a phone number does not make it alright for me! There is no excuse for poor customer service!
Not a good sales experience. As the customer, I did way too much: found the car I wanted from online inventory; made the follow-up calls/texts for status updates; did the dealers leg work in obtaining available discount certificate; identified applicable incentives, etc. So much for great customer service and valuing the customer. If I wasnt hell bent on getting the preferred model and trim line, I would have easily taken my business elsewhere.Just an update...I contacted the dealership in response to their reply (wanted to share my experience), left a message and no reply.
This greedy dealership added about 9K to the Santa Cruz and called it the family deal. Good lord I would hate to see what they do to their enemies if that is how they treat their family
It was a great experience working with Millennia to get my new Palisade Calligraphy :) Thank you!
The dealership overall has been great about diagnosing and fixing problems, and in completing work quickly.This last time, they very quickly diagnosed and replaced a catalytic converter.Unfortunately, when they changed the oil, they overfilled the oil by a quart or more. This is at the threshold of potentially causing engine damage. I had an oil place perform another oil change just to drain the excess oil.I dont expect perfection on an oil change. The exact amount of oil is not critical. But this amount of overfill is too much.Despite excellent elements of their overall service, it is hard to recommend a place that risks severely damaging my property through carelessness.
This review is specifically for their service department I have not purchased a car from them.This is not the first time I have been unhappy with this place! I have had my oil change here and when they took it in they added on a tire alignment without my knowledge. Just today they call me regarding my oil changed that I had scheduled to see if I wanted, in their words to top off my coolant. I agreed because I had planned on doing this myself anyway. They charge me over $200 to top off my coolant because they flushed it and refilled it instead of simply toping it off. I will not be returning because I am so fed up. The price should have been stated before hand so I could have confirmed that was what I was wanting because I had anticipated simply adding more coolant not flushing it out.
I went to Lafontaine automotive group to purchase a vehicle. Millennia was very nice and helpful. Her manager was not. I don’t know his name because he couldn’t be bothered to even walk out of his office to speak with us. I feel bad for Millennia and others who have to work for him. I drove up the road and purchased a 2022 Hyundai Palisade Calligraphy from Glassman Hyundai. Those 2 stars are for Millennia. Zero for her manager.
Great experience with LaFontaine until the contract was put in front of me and a $1500 upcharge for a chip shortage was added to my purchase. I went in ready to pay the MSRP but did not expect them to add that without even telling me about it. I almost walked but our sales guy Pavel was great and I was too specific on what I wanted and they had it. I ended up paying $1000 upcharge for the chip shortage even though I wasnt happy about it. I do recommend LaFontaine but I suggest they be upfront instead of adding hidden charges.
I decided to get the Elantra because I was soon moving to Indiana and wanted a vehicle with a good MPG. Before going to the dealership, I already did all my research and was ready to purchase after a test drive. Unfortunately, my salesman was Jose Dubon. We set a meeting in advance at 6pm. He came in around 6:20pm and said he would need 10 more minutes with another customer. He started helping at 7:30pm, I left the dealership at almost 11pm. He was juggling customers the whole time (we counted 3-4 other customers). He dropped off the car at my apartment the next day, but couldnt find it for 20 minutes until it was heavily downpouring (he also forgot to bring the paperwork from the painfully long night before). He then gave me a call 6 days before I was set to move to Indiana saying my license plate came in. I told him I need it asap, and asked for the tracking number - he said he would give me it immediately when he shipped (I lived 15 miles from the dealership). When I texted him two days later for the shipping code, no response. The next day, I called and texted him again - no response. I had to call the dealership and have them connect me to him to hear the worst excuse in the book, the email is down, so I cant give you it until Monday. In the afternoon the day before I moved out to Indiana, he finally sent me the tracking code. He gave the business team the wrong apartment #, so it was sitting at UPS the whole time. I had to pick it up myself on a busy day of packing and work. Easy fix if he asked it the day he sent it. If you go to the dealership, do not work with Jose. He just cares about the commission and will treat you terribly afterwards. He made mistake after mistake and kept blaming others. Awful. While waiting 5 hours and having nothing to do besides look around while Jose tried ripping as much commission as possible, the other salesmen and women looked really professional and honest however. I also like the Elantra so far.
Got an amazing deal on an amazing car. Worked with Jose from Sales and Steve (Manager) They where great made me feel welcome and answered all my questions. They gave me fair trade in on my current car and Steve went the extra mile and got me some really good financing. The turn around to complete the paperwork was super fast and they valued my time. I am one very happy customer.
Excellent job! My wife and I were very pleased with the service we received. No pressure, just pure professionalism! It was well worth the trip from Grand Rapids to purchase from LaFontaine Hyundai.
First service at LaFontainte for my new Hyundai and it was super easy and fairly quick. The inspection video and status texts are super nice and saves a lot of time asking questions and explaining what was serviced at the end. Overall, it was a great experience!
My experience was not good, I bought a 2021 Palisade, it had no floor mats and they told me mats don’t come with a 48 thousand dollar car. They continued to run my credit as the original lender Hyundai motor credit backed out. I had been driving the car for three weeks, when a lender I had no clue financed the car as they are not on my paperwork called to say they financed my vehicle. The dealer had no viable explanation for this which also caused my hard earned credit score to decrease by 6 points. Also the finance rate was 1 point higher than agreed. It was the worst car buying experience of my life. I will not be returning nor recommending. The sales person was good, and apologetic, however the rest of the organization has shown no empathy or even returned my calls. Very disappointing with the amount of money I spent.
Despite the hiccups with my experience, the team at LaFontaine Hyundai in Dearborn (not the Livonia location) went above and beyond to make everything right. Tyler and Sam were great and would recommend anyone interested in Hyundai to visit this dealership. Customer service was top notch.
I stopped in last week to test drive a 2021 Hyundai Palisade. I was told that they only had a demo model available, which was fine by me as I was only trying to get a feel for the vehicle before deciding if I wanted to own one. I believe it was Alexis that I worked with, but we went for a test drive and I was very impressed. The vehicle lived up to the research I had done and Alexis showed me a vastly different experience from what Im used to encountering when shopping for a vehicle. There was no pressure, information when I asked for it, everything felt like it was on my terms. I expect this from places like DriveTime and Carite, but never from a traditional dealership. Because of her, I will be purchasing my Palisade from this location. I feel like they will take care of me, any issues the vehicle may have down the line, and make the whole experience as transparent as possible. I am looking forward to owning this vehicle as soon as possible.
The Manager Steve was really great to work with. We never felt pressured. He made himself available whether it was a phone call or a visit. Him and the team at Dearborn made things happen and had things all situated when I showed up for delivery. Our salesperson Camille W. went over all of our vehicles features all from memory! Very impressive! She was also concise with answers to any questions we had. Overall a great transaction and took only a short amount of time. Highly recommend!
On 8/15 I made an appt for 8/20 to test drive a 2021 Hyundai Elantra Hybrid. Over the course of the 5 intervening days, multiple reps from this location emailed, texted, and called me a total of 7+ times just to confirm my appointment. Once or twice I get, beyond that it was obnoxious.8/20 arrives, and I drive (30min one way) to the dealership. Upon entering, I speak to the first rep I see and let them know Im there for the test drive, as confirmed ;pThe rep then proceeds to immediately launch into so what is the value of the vehicle youre trading in today before anything else - mind you, I hadnt mentioned a trade-in, I was just there to see if I liked the car I was consideringI told her I was just trying to test drive, and then the rep tells me they not only dont have the Elantra Hybrid, they dont have *any* 2021 Elantras at allThe rep then says yeah sorry Im new here I dont really know, take my card and Ill call you when one is available - to me, it would have seemed appropriate to let me know that one wasnt available in the 7+ times they contacted me to confirm my appt, instead of wasting my Friday morningStill havent received a call. This place doesnt seem too keen on customer service, or selling cars, for that matter.
I had my first car buying experience here and it was the most pleasant car dealership experience that I have ever had. My salesperson was named Camille and she was wonderful, she got me into a car that I now love and was not pushy or tried to up-sell me on anything. She was also very kind and friendly and you could tell that it wasnt her just trying to make a quick sale which I definitely appreciate. Long story short the process was pretty quick compared to what I have seen and experienced with other people and I definitely cant say that I am unsatisfied with what I have as a result. So if you are looking for a new car and you want people that actually care and will get you in something you actually want then this is the place to go.
On Friday, June the 18th 2021, I called the Lafontaine dealership and spoke with the sales representative asking if the Hyundai Tucson (SUV) advertised on their website was still available for sale. Yes, it is still available.The advertised price on the Website was $38,704 which matched the MSRP sticker price.I agreed to this price and told the sales representative I would like to purchase the vehicle. I mentioned I lived in Indiana and asked how do I go about getting them the money and reserving the SUV?Her reply, “Let me just confirm with my sales manager the final price which will include taxes. Since it is close to our store closing (30 minutes from now) may I call you back in the morning?” “Ok”, I said. “Would you like me give you a retainer fee so this is not sold to someone else?” “Not needed, the car is yours” stated the sale representative.Twenty-three (23) hours later the following day, at 4pm, I get a call with the final price for the SUV. The price of $38,704 had been increased by $2,000. The selling price was now $40,704.“Why the increase from what I agreed to yesterday and is listed on your website”, I asked? “Supply and demand”, I was told.Lafontaines image of a family run business is an illusion.The failure to keep their word on a price advertised on their website was a let down not only to me, but to the sales representative.Lafontaine management, you owe an apology and money to the sales representative (MB). She and I agreed on a price that was posted on the internet and in your company’s computer. You told her she could sale the SUV at that price. That was a lie and you cost her a sale and a commission.If you lie to her about this price, how can she trust that any of your prices are truly what you state?And why would any future customer ever trust your prices as told by your sales team and advertised on the internet?In the age of big box stores and big corporation where customers are just a number, I was hoping for more from the Lafontaine family.I am sure you will sell the SUV for the $2,000 above than the MSRP. Spend the profit wisely.Yet keep in mind Mike, Maureen, Ryan, and Kelley, trust and goodwill to your customers can not be bought. Both of this are earned.Signed,Disappointed and lied to in Indiana.
I received a letter in mail stating there was a recall on cross member and the part would be replaced at no charge, all I needed to do was set up an appointment online at the nearest Hyundai dealership. I went online and set up appointment for 8am for the next available appointment to wait at the shop for my vehicle to be repaired. I received a email confirming this. The day before my appointment I called to see if I would be able to drop my vehicle off that night so that they would have it first thing in the morning for my appointment time since I had unexpectedly went into labor and had my son the week before. I did not want to sit at the shop all day with a newborn. The customer service I spoke with told me that dropping it off was okay. When I arrived to drop it off, I was told that they did not have the part to replace it at the shop because I did not call to make the appointment (even though the paper started to specifically make appointment online) the service man told me that they would inspect it the next day and if it needed replaced then I would have to make another appointment to have it replaced because they would have to order the part.... Personally I think if you have your future scheduled appointments on your computer then you would look ahead at least a week on advance and order what parts you may need for any future upcoming appointments. My appointment was in their computer system, why would it matter if I called or made it online. I was frustrated because I do not live near a Hyundai dealership, this was 40 min away from me and it is inconvenient to have to make another appointment. But I left my car anyways and stated I would pick it up tomorrow after they were done and then make another appointment if needed. So the next day came and I unfortunately ended up in the hospital for over night, however around 5pm I still had not received a call or update with my vehicle. I called and the man I spoke with stated that they were able to replace the part (not sure how, if they didnt have it in stock like I was told.by the other service man) but that it would.not be ready until the next day. I explained to the man that it was frustrating that I had to call to get update after I had schedule this appointment for me to sit there and wait for the work to be done. I would have been very upset if I would have actually say there all day for them to then tell me that I would have had to come back to next day to pick upI was in hospital so I didnt need the car that day so picking up the following day was okay with me but why would they not call and update clients? The man said they try to update as many people.as they can but they have a lot of work so they dont always get to everyone....to.me this is unacceptable, if you have a clients vehicle you must update them with any important information, like it taking longer then expected. In the end, I was told my part was replaced and I got my vehicle back the next day but communication was lacking in my experience. I appreciate them being able to repair my vehicle, would hope for better communication if I ever needed work done again.Within and hour of leaving the above review the service manager reached out to me personally and explained the whole situation in better detail and appologized for the experience I had, this gesture was very much appreciated.
Clean dealership. After 11 years I finally was on the hunt for a new car. The process at LaFontaine was easy. I feared the pressure of a sale, but never felt it. I was given a variety of buying/leasing options. Test drive was great & Camille my sales person was very knowledgeable about the car I was looking at. After my purchase she took the time to go over the all the features. Love my new Veloster!
10:10 I would not recommend. Extremely unprofessional, did not provide any updates. My car has been in their shop for 2 months and it still is not ready. The person that was working on my car left, and they did not think to check to see if he was working on any cars. Not only did the business not check, I was calling him and the calls were ignored, and the manager did not let me know he left until I called them and asked them why was my vehicle not ready. Not only are the unprofessional they seem to not know how to deal with a Hyundai. They have ordered the wrong part for my car multiple times and still have not fixed it. Stay away from them, if you can. You’ll save yourself a headache.
LaFontaine Hyundai provided a terrific car buying experience. My salesperson, Jose, was incredibly helpful and accommodating to me. He was able to help me get out of my Ford lease and into a new Hyundai without any issue. I’d definitely call LaFontaine first when my next vehicle is ready to be turned in.
My service appointment could not have gone smoother. I showed up at the appointment time and they were ready for me. I waited in the comfortable waiting area for about 20 minutes and I was all set and on my way. Car is running great. Very positive experience.
This is one of the best places to buy a car. Employees are super friendly and very helpful. Finance managers go beyond their circumstances to get you the best prices.I bought 2020 Santa Fe Sel model and I worked with Camille Watson who made my car buying experience very smooth. she helped me with all my questions and super fast to get things done.Ask for Camille if you want your car buying experience memorable
Had a great experience ending one lease and starting another one with the help of Ace at LaFontaine. Ace was extremely responsive to all questions and went the extra mile to provide personal service. Would highly recommend.
I’ve always let them work on my car but after today never again!!! Was lied to back in June and told I received a Oil change. Fast forward to September and I’m told I have NO oil I haven’t drove the car 5,000 miles!!! For it to be completely out of oil!! They never changed it. I’ve received better work at glassman in Southfield. I will say Laron who was my repair associate did great other than that I don’t recommend this dealership.
I am happy with the oil change I had. The only situation I had was when I went to pay my bill with cash. I was told I could only pay with debit or credit card. I am glad I had one of those on me. So I recommend being told on the phone that you cant pay with cash. Also, Tony the service advisor has worked there for a long time. He is not very helpful when I tell him something about my car. I told him a bolt was loose on my car and could I see about getting a bolt to replace to fix it. Tony got defensive and said nobody touched my car from there. I was not blaming no one. Just wanted to see if it could be fixed. Things like that happens and it is nobodys fault. Also on the paperwork, Tony did not have me sign the paperwork when I dropped my car off. If he did, I would of noticed he wrote customer complaint about air cabin filter. I did not complain about anything, just wanted to see if I could get another bolt to fix the one loose on my car. I noticed this discrepancy when I seen paper when checking out. So it made me wonder if the people doing my oil change knew about the loose bolt. When I came to pick up my car, Tony said they couldnt fix it. So other than that, all went smoothly.
Met with Millenia, she was awesome and very straight to the point. The car I wanted was not at this location, so Millenia and I went to the Livonia location, she spoke to the manager there and made a deal happen quite seamlessly! Would definitely recommend
My battery has never been bad and my car has never gone dead but right after getting the recalls done and driving to work my car wouldnt start up. I took it back to them to check it out and it took 2 weeks for them to get back to me telling me that it was going to take some time to run test to check if its an engine problem. They also told me it was an engine problem and later on I was told it wasnt a engine problem it was just a noise from the alternator belt.I missed work and almost lost my job because of not having a car and they dont give loners. After having the car for two weeks I was told that I need a new battery. I just didnt understand why that wasnt the first thing that they checked and dont understand why they need to have my car for two weeks and didnt even offer me a discount on a battery or the labor. I was told that all together it would be $300.The only really good thing about the service was that I got a lift there and back for free.
I just bought a 2021 Sonata and Steve Hunsinger helped me every step of the way. I told him exactly what color and model I was looking for and he made it happen. He even had the car delivered to me from Dearborn to Birch Run. It was an excellent experience. Thank you, Steve!
I cannot say enough about the amazing customer service I received from LaFontaine Hyundai. I was a repeat customer but when I came back for a new lease, nothing was fitting my budget. Kirsten Abbott when above and beyond the call of duty and checked out other brands in order to find me exactly what I wanted and something that was in my budget. I had been to six other dealerships and as soon as I left, I never heard from anyone else. Not Kirsten! She worked so hard to make sure I was happy and taken care of. I would recommend this team in a heartbeat. They are all about customer service, not just about the sale, and that is why I will never be going to anyone else. Keep up the hard work guys, you are awesome!
I recently purchased my lease as well as leased another vehicle from LaFontaine Hyundai. Their service is top-notch! Zachary Anderson was so helpful finding what I wanted, answering all my questions, and making the process quick and easy for me. Rick and Dave in the finance dept were also great to work with! I felt zero pressure, and they made sure I understood everything regarding my lease and purchase. I highly recommend LaFontaine and will definitely be returning to Zach and the team when my next vehicle need arises!
Go to LaFontaine Hyundai right now. You wont regret it. I had such an excellent experience with them. They took their time to show me all of my vehicle options as well as providing me all the financial information needed to make the right car choice. Kirsten Abbott was the salesperson who helped me. She gave me multiple VINs so I could look up insurance pricing to get an overall picture of what was the best option. Plus, she had everything ready for me when I went to pick up my vehicle and I was out of there in about an hour. There was never a hassle, just excellent customer service. Why go anywhere else?
I came into LaFontaine to start my search for a new car. I was really dreading making the stop on my way home from work because my experiences in the past at car dealerships as a young female professional have been very negative - I usually feel as though I am being coerced into considering what the salesperson thinks I need as opposed to having my questions answered honestly, thoughtfully, and professionally.Camille was my consultant today and I absolutely recommend working with her. She took the time to answer all of my questions and focused on my preferences - never once pushing me to consider options I was not interested in. Her professionalism, knowledge, expertise, and efficiency are only complemented by her honesty and openness.I do not normally take time to write reviews but I really respect the sales consultants Camille as well as her colleague Kristen and will recommend them to the people I know and care about. I hope that if you are looking for your next vehicle in the Metro Detroit area and wish to avoid the pushy culture common to many car dealerships that you will consider LaFontaine, because they truly deserve your business.
From the time I walked in to when I signed the paperwork I felt so comfortable and not pushed or rushed. Kirsten Abbott was extremely easy to work with and very helpful.It was a fantastic experience and hopefully I will return to buy another car from Kirsten! Thanks Kirsten and LaFontaine family I love my new car!
I had a wonderful experience. From the top down everyone (Steve, sales mgr., Camille, my sales person, and Kirsten, another sales person) was extremely helpful and friendly. They really made you feel important and part of their family. I would recommend them to anyone interested in purchasing a vehicle.
I recently purchased a Veloster R-Spec from LaFontaine Hyundai. The experience was great from start to finish. My salesperson was Joe Bulszewicz and I cannot recommend him highly enough. Joe was very efficient and thorough. He provided updates throughout the process and delivered my car quickly. He helped to turn a process that can be intimidating into something fun.
I read about Camille through reviews and I had to stop in and see if the reviews were true. And they were. Camille was absolutely great. She was very knowledgeable and spoke frankly about the cars we looked at. Absolutely no pressure to buy and was patient while I looked through various payment options. I ended up buying from Camille and I would recommend to anyone looking to buy a car, check out Camille at LaFontaine. Thanks again!
On December 27 I went to sign papers for my new Kona and turn in my old 2018 Hyundai but it turned out to be such a very BAD experience. I arrived at 12:30p and left at about 6p.Keeping this in mind that Im 82 yrs old.....the person i was suppose to see got sick and left leaving the assistant manager to help out..which I didnt see for a few hours.....so there I was all that time just sitting there and only being told the paper work was taken time...yes one cup of tea was given. and after papers were signed another person ran over what the car was suppose to do, which by that time dark outside...the assistant manager at 5:30p did say thanks for being patience but I had no choice as I had to no car to leave with..I really believe some Compensation should be given Me . .............Please note that one of the reason i did buy another vehicle from you was because of Kirsten Abbott....she was warm and very helpful!!!
The woman I spoke with told me they were ordering parts for my vehicle to perform recall work and set the date for 3 weeks later based on the fact that the parts would be in by then.I waited, went for my appointment, and the man told me he needed to check if they had the parts in stock. They did not, it would be 4-5 days to get the parts but first they needed to do an inspection which would require leaving the vehicle overnight.I told him what I had been told over the phone and there was not even an apology.Very poor communication wasted my time, made me miss a morning of work, and deserves 1 star.
Moved from NYC To MI and Tony has been my Service contact at this location. Always accurate , Efficient and friendly. I haven’t ever had to wait long and twice when my service was going to take long , they provided a shuttle both to and and From downtown Detroit where I Live. The receptionist are always pleasant. always a quick, easy experience ... Totally recommend.
Long wait for oil change with an appointment. The guest lounge smelled like sauerkraut.
If I was able to give this dealership less than one star I would. They do not give you any respect and they belittle you. The sales people have no clue what they are talking about and have no knowledge on there cars and finance. If you dont have the best credit score they will make you feel like you are worthless and wasting there time. The manager will make you feel like you are stupid when its really the other way around. Dont waste your time at this dealership.
I took my vehicle in this month for scheduled maintenance and discovered I had an electrical problem with my tail light. They took care of the problem and provided me with transportation home and back. Lafontaine does great work and the price they quote is always the price I pay.
My wife and I drove up from Florida to visit family and purchase an AWD Santa Fe. We made the mistake of going to another dealership where they 1) didnt want to help a new salesman, and 2) didnt want to sell to an out of state customer.Immediately upon our arrival at LaFontaine, Joe B. put us at ease. He was courteous, professional, and extremely knowledgeable. When we found out that what we were looking for just wasnt going to happen (we were looking for a 2019 model when the 20s are rolling out), we were shown the all new Palisade. For a vehicle thats been out for less than a few months, Joe knew everything about it, to include how to program and use all the technology on it.The sales manager, Steve, was also very helpful, to include getting is in our vehicle while we were trying to sort out our plate and title situation. What my wife and I noticed, more importantly to us, was that as his new salesman was striking out with his clients, he came over to tell him to not let that get to him and that he did a great job, so that his new employee could go home on a good note.For a dealership that bills itself on family, the entire staff was above and beyond committed to treating both buyers and employees as part of the family. If youre looking for a new Hyundai, LaFontaine Hyundai should be your first and only stop.
I came here for my 90k car service and booked my appointment through their website for factory recommended service. First thing they always try to sell more service. Reason Im telling is, once I booked for a call recommending to get fuel flush done also and when I got to the center, they recommended different service. Second, online estimated price is much low 254$ compared to what I was charged in the center (295$). Although I said that and was willing to show there website price the person was saying he cant do anything.
This entire staff seems to be superb every time I visit. They go over everything with you as well as the price points are pretty good. It’s just a good feeling knowing that people are honest and want your best interest! They keep you up to date with recalls and good conversation! I would say stop by this service center they are great!
Rod is an amazing sales person and made the process of buying a car the easiest I have ever had. From first email from the website to signing the papers, Rod was amazing and so helpful. I loved my experience and he showed how much of a nice guy he is by making my 2yr old feel comfortable and happy by turning on cartoons on his pc to allow him to watch that while my wife and I spoke to him. Will def be back when my lease runs out on my Chevy.
Camille Watson was professional, accommodating, and an all around pleasure to work with. The whole team made the car-buying experience transparent, hassle-free, and even a little fun. Initially, I was a difficult customer to work with, but Camille and the team did not let it affect their ability to help a potential buyer. I love my 2019 Hyundai Elantra and LaFontaine will be the first place I suggest for anyone to buy a car!
We just purchased a 2019 Hyundai Kona. Camille Watson was absolutely amazing! She was super nice and helpful. She got us a great deal! It was our first time purchasing a new vehicle and Camille made it a wonderful experience. I highly recommend this dealership. The financing staff, Dominic Argerio, was awesome, they detailed our car AND filled up the tank for us. Everyone was just so awesome. The sales manager, Steve Hunsinger, was super nice as well. Oh, and I cant forget the one who first greeted us, Kirstin Abbott! Everyone was down to earth and cool. Thanks so much for such an amazing first-time buying experience! We look forward to continue to do business with you!
WORST SERVICE EXPERIENCE EVER!!!!!!!. I own a Hyundai Genesis as my daily driver. I gave my Genesis for Full Service and to fix issue with Driver seat recliner switch problem. I was promised that the seat will be fixed and they had to change the Limit switch which costs around 25$. I was quoted a sum of $660 for the full service and they included the switch replacement and Inspection cost of $150 in that. I was told to collect my car today by 7pm and the seat was not fixed at all. The seat remains reclined and the switch doesnt work. Now I dont believe them at all!!!!!! They had said that they changed all the fluids in the car and GOD knows if they actually replaced them. I really had a painful experience.Update:So after the issue I was contacted by the Service manager and I offered me an Enterprise car for a week till they fix the car seat issue. I m giving 4 stars now because the rest of the Service team acknowledged my concern and they solved my daily travel issue to my work place with the Enterprise car. Eventually when I had conversation with the Service guy, he apologized for the miscommunication. Overall ended well. Thanks Lafontaine Hyundai service team for solving the issue and by the way my car drives great. Its good as new.
Kristen was absolutely awesome .... the problems I did have she worked out quickly and put up with me and my attitude. got to say she is the best sales person Ive ever had.. very knowledgeable on all aspects of selling a car and service.. and Im not just talking s*** shes the real deal...
Its taken me a month to write this review because I have been having so much fun driving my new Kona !!I can not say enough about what a pleasure it was to work with all of the employees at LaFontaine ! Camille and Steve made the process as easy and as efficient as it could possibly be. They made sure I knew all of the details before I signed on the dotted line. Im hoping to have my Kona for a long time, however when the time comes Ill be back at a LaFontaine location. Im already raving about my car and this dealership to anyone who asks! Megan
Hyundai did a Fantastic Job at getting me in an out. Ron my service worker, also had very great customer service with checking the car out to see why the problem before they kept it. I am very Greatfull and would Definetely refer anyone to this Dealership.
My experience with this company was truly amazing. My husband and I do not have the best of credit and LaFontaine not just got us a car but a 2017 vehicle right off the truck, mind you its only the year of 2016. They truly went beyond my expectations. The day I went to pick up my vehicle it was my birthday, beyond my surprise I went to the parking lot to take my car home they had put a big green ribbon on the hood that said Happy Birthday.. What a surprise!!!
I had a terrible experience with this dealership. The transmission went out on my 2014 Scion FRS that I leased from LaFontaine Scion and after two months, the part didnt come in. I had to pay for a rental car while my 461 dollar a month car was broke down. And it was a manufacturing defect, not caused by abuse or improper driving or lack of maintenance. So I decide to terminate the lease early because the car is so unreliable and winter is coming. That cost me $4,600.00. Then I find out they didnt close my account with Toyota Financial, so my credit report shows me owing two car notes. I didnt know this until I was denied a credit line due to over exposure to auto loans. I call my sales person, Lisa Fender, to try to fix the situation, and she hangs up on me. How unprofessional is that? Especially when I have bought 6 cars in a row from this dealership. I had to go to upper management to get some help, and they tried to straighten it out. This is the last time I am dealing with these people and they lost a loyal customer because they hang up on you in your time of need. I even took a Saturday off so I could be filmed for their commercial where I said I got the family deal at LaFontaine. They never paid me anything for being in their commercial or even said thank you. They charged me $899.00 for GAP insurance that my auto policy covered for only $30.00 per year. Rip off!!!
I recently purchased a 2014 Hyundai Tucson from Lafontaine. First off, the car is a fantastic vehicle. I love driving it! Understand, I am not a car guy usually. Next, my salesman Bill Marks was outstanding from the start. He treated me well, and by the end of the day, it felt like we were longtime friends. Finally, Id like to thank all other staff that I interacted with, directly and indirectly. They helped make this whole car-buying experience a very good one. Thank you Lafontaine Hyundai!
Very friendly dealership, I talked mostly with Kirsten. They gave me the best deal for a new 2019 Santa Fe SEL AWD by far, straight from the start. No pressure tactics at all. They worked with my schedule and even home delivered the car after hours. I definitely recommend them if you’re considering a Hyundai.
I first interacted with LaFonatine Hyundai when looking to buy a car last year, and had a GREAT experience with their sales team. Ultimately I bought the car elsewhere because LaFontaine didnt have the car I wanted in stock, but they gave me a fair price from the outset and were not high pressure. Their sales team is the reason why this is not a 1-star review.So when I needed to get service with my car I figured Id use them (especially since theyre so close to my home, about 2 miles). The first time I got it serviced was fine, the second time though it took a really long time to get picked up by the shuttle service, more than an hour.This time I was told I needed a fuel flush along with the oil change (normal 15,000 miles service) and that it would be ~$150. When I dropped it off this morning at 8:50am they estimated it would be closer to $175 and the final bill was $177. When I looked there were two charges that seemed odd to me - misc. parts $9 and 5W30 oil (but not listed as part of the oil change) for $11. Im not a car guy, and wanted these charges explained to me and took multiple requests to speak to someone who didnt give me a clear explanation and finally admitted the misc. parts is just a fixed percentage of the total everyone gets (is that normal & fair business practice? I dont know, but I dont appreciate how it took a lot of prodding to understand that).But what really made me upset was how long it all took. They said it would be 1-1.5 hours, and ended up taking 3 hours. Then another 2 hours to finally get picked up! I couldve walked there in 20 minutes, its hard to believe they didnt have someone who couldve picked me up. I had to cancel multiple meetings at work because I figured worst-case scenario Id be back at work by noon, instead it ends up being ~3pm.But wait, theres more: They were also supposed to provide a complimentary car wash, which I confirmed over the phone when scheduling the appointment and again in person when I dropped it off that morning. When I got to my car it hadnt been washed/cleaned at all. I didnt even bother going back in, I wasted too much time today.Cherry on top: When I tried lodging my complaint with the cashier/check out person she was incredibly unreceptive. She kept trying to blow me off, that if I had questions about the bill I can talk to so-and-so mechanic. I reiterated Im not asking more questions about the bill, Im complaining how it ended up taking 5 hours instead of 1.5 hours. She continued to act like she didnt understand.Overall, it was a frustrating and disappointing experience. It just felt they didnt want my business to be honest (a very different experience with the service department of the dealership where I had actually bought the car, Crest Hyundai Volvo in Macomb)
Would give zero if possible!! trying to buy Hyundai, see some good prices on their site but NO ONE has called me back its been 5 days???? of me calling and leaving messages and emailing every single day multiple times!! then when I give their price to 2 other dealerships they say beware they are all supposed to follow same pricing something seems very shady. And now I see all the bad reviews so Im not wasting my time, this location is not close to me - was going to drive out there but NO WAY. Thank-you to all you posted reviews really helped make my decision easy!! Will go to dealerships with who actually call me back and want my business!!
Always had a great experience, from purchasing my vehicle to having it in for service and recalls, pretty popular dealership and normally have to schedule a few days out, but service is great and quick once appointment comes.
I was so excited when I was approved to get a new car but thats about where the excitement ended. I was told I could one get a used 2012 Elantra with over 100000 miles on it. I was told it had all new parts and tires which was wrong. Now my car wont start at least once a day and I was under the impression I would be able to get it looked at and repaired because I had a warranty that Im paying extra every month for free. Ive called every day for a week and left messages but no one has bothered to call me back. My car is my life line. Its how I get to work and get my kids around but I have to worry every day if Ill need a jump start to do what I need to do. Feel lied to and taken advantage of because Im a young woman. I would suggest going elsewhere. Dont make the same mistake I did.
Neat service department with a pull in garage that gets you out of the cold really fast. They got us me in quickly, and did my service in about 30-40minutes which was nice and swift for me.
Had to walk away because they did not accept outside financing because I was a out of state buyer.
I saw the 2022 Hyundai Tuscon on the lot and came back to buy it. Jose Dubon my sales consultant. He was very knowledgeable and helpful with all aspects of me getting my new vehicle.
We had a Suzuki Grand Viatara needing recall work on motor. Parts were on backorder out of there control . Car was leaking antifreeze and over heated. Tony the service manager called said car was ready we drove from port huron to LaFontaine only to have car over heat and lose antifreeze all over 94 by little Mack exit. It turns out that thermostat was not checked or replaced and over heated. Its an hour plus drive for us to pick up lost time from work when I asked Tony what could be done he was not concerned about my drive or situation . He cut me off during conversation several times. Very unprofessional even said customer is not always right did not try to accommodate me one bit, would not meet half way or any thing. We were considering LaFontaine for a new or used car but not now knowing what Service Manager is like to customers on warranty or recall work.
The staff is okay nice. My only problem is they over charge for EVERYTHING. So I would give them more business but what they charge for ball joints or axle repair and other simple stuff that would only take them a hour or 2 to do. I Can get done for 400 to 600 dollars cheaper down the street. They said a needed a washer fluid set n it would cost me $200. Auto zone has it for 40 dollars. N its a simple install. Good place but they over charge. Or maybe bcuz Im a girl. Either way. ITS OVER PRICED FOR NO REASON.
Terrible terrible location. Doesnt seem like anyone really knows whats going on. The employees are so disorganized and disconnected. Just to name one of the issues Ive dealt with; I leased a car from this location and paid for a tire protection plan monthly, nobody was able to clarify what exactly is covered through the plan after speaking to 5 different people. Definitely will not be doing business with Hyundai again after the experiences Ive had, so happy the lease is finally over.
The Service Advisor Tony experience and knowledge is exceptional! Hes pleasant and easy to work with. He has awesome customer service skills. I will continue to bring my vehicle to this dealership.
Let me first start off by saying everyone at La fontaine are very professional & friendly. As for my salesperson, Kirsten Abbott is exceptional. She goes above & beyond for you before, during & after the sale. Her personality is like no other. Shes a rare find. You guys are very lucky to have her.
Camille was the reason for me buying my 2020 palisade! From the moment I walked in the door and asked to test drive one. She was never pushy or pressured me to do anything. Great experience! 1st time owning a hyundai and I couldnt be happier 😁 thanks camille for being so personable and sweet! Made the transition so easy!
Sold me a used vehicle. Put an unrealistic amount of pressure on me to buy it or Id lose it, did not honor the closing agreements we made, and then lied about the repairs they said theyd make and let me drive away in an unsafe car. After almost getting in an accident and taking the car to a mechanic, it became apparent the repairs promised had not been done. I went back to see about a solution, but they seem to not have the time to resolve this matter or even call me back to touch base (as they said they would). As a member of one of the leading and most successful service industries internationally, customer service, honesty, integrity, and product quality are very important, and the sales team and LaFontaine was beyond inadequate. Again, not just poor service, but dishonest, immoral and unsafe. All the initial kindness is an act. It is highly recommended, and to your advantage, to shop for your car elsewhere.
Excellent! Customer service was as it should be, customer service. They took care of me in every aspect. Everything was clearly explained and straight forward. Will easily return in the future. Thank you to Camille and LaFontaine for providing an awesome experience.
The only reason I’m getting you for 3 stars is because when I brought my car in it was around 10 AM in the morning I was told it would be ready by 3 PM. I get a phone call at 2:58 tell me they just now working on my car so I was very disappointed that you had my car all day and did not start on it until 3 o’clock my only day off I needed my car to do some running errands that’s why I came in early in the morning and was not able to take care of my own other business this is why you only get 3 stars
I dont even feel like giving single star for the service department.I needed to get 75000 mile servicing for my 2012 Hyundai sonata and took an appointment. I had to take off from work as I need to drive 35 miles to the dealership. Especially because of that I have asked the cost for servicing on the morning of the appointment. They told me I need to pay $195. I thought I could use the $15 coupon I have and get it done for $180.After I drove all the way to dealership, agent has told me I need to pay $260. I have explained what was told to me on the phone and he doesnt even care what I have to say. He simply said he is not the one who spoke to me on phone.He is so rude that I didnt even want to stay a minute there. I left immediately and went to Midas and I got it done for $140.Frustrating thing is that they dont know how to talk to a customer. They behave as if they dont care at all.It is not worth of going there to get insulted.
An absolutely atrocious experience. Came in on a Saturday and spoke with someone...returned on Monday to close the deal. I was lied to and kept waiting for 3 hours. Misquoted and manipulated! Nick was helpful and knowledgeable, until I came back. He denied anyone that offered to help us, then sold the people he kept us waiting on, the vehicle he promised me. Don-Trell the manager kept me from leaving all together, but after 4 hours of waiting I left without what I went for. Very upsetting and ridiculous!
I was skeptical about purchasing another vehicle, however, Kristen put my mind at ease.She is fantastic! Kristen was able to answer all of my questions and address all of my concerns. To top it of she was extremely friendly and personable, l instantly felt comfortable with her. Honestly, if it wasnt for Kristen I would not have purchased a vehicle so quickly. She genuinely cares about her customers, their needs and satisfaction.I just wanted to let you know that you defidently have a stand-up employee and I appreciate Kristen very much.I would also like to add that the General Mamager was also extremely personable and kind.Thank you,Look forward to doing future buisness with you!
Tyler was great Hyundai LaFontaine got me a better deal than expected, great customer service overall goid experience.
Scheduling service was fast and easy online. My service rep was very professional and delivered my vehicle on time. Great job all! I will be back.
Camille was great and helped me get into a great car at a great price. Best dealership and salesperson Ive been to.I recommend financing through a credit union to save a bunch.
Pathetic dealer. What dealer doesnt have a jump starter. Took my fathers vehicle in to get serviced. Had it towed there. Stood around the service area for a good 10 min to get help. After having second thought about the service my father decided to hold off on the repair I called the tow company and they said they couldnt make it because they were booked all day. I decided to get a Uhaul for half the price to tow the car and asked if the dealer associates if they had a jump to jump start the car. I was responded to with a blunt no by everyone I asked and I asked many of the employees. Ridiculous. Eventually used my winch to take it up while the employees including the techs all watched even after I asked them. Never ever going back to this dealer. Matter of fact Im going to make sure my family and my childrens children dont come here. Rather drive a bit more for better service and better people. Elder or Suburban is the place to go.UPDATE:I eventually went to Elder Hyundai and I am a so glad I did. The service was to replace the engine which was a big job. I felt much more comfortable doing it at Elder. As soon as I pulled up into the dealership with the Uhaul I had two porters wave me down and help me out. They helped me with taking the vehicle down and escorting me to the service area and surprise surprise they did have a jump starter. Service advisor was very good. Took me through step by step and made sure I understood everything. Coming back here for sure. All in all. If you want better service go to the better dealer and if you want unfaithful service then I assure you Lafontaine is the place to go. Good luck! Your gonna need it at Lafontaine.
This is the dealership for me. I always get quality service when I come in for any of my car care needs. They replaced all 4 of my tires and it didn’t take all day to do it. Service is relatively quick😃
The experience was such a great one. My breaks went downs. The breaks needed to be changed. I had a situation and I needed to be in Chicago by 8pm.Logan and Alex made my journey to Chicago possible. They did an outstanding job. Their service was excellent.Thank you Logan and Alex for your amazing customer serviceMohsen Baidoun
I brought my SUV in for a vehicle recall item. As usual my service advisor Tony took care of me and got me in and out with quick service.
Hyundai used car salesmen didnt help me, but I got great service from a gentleman helping from Volkswagen office. One service representative was not friendly at all when I did a recall. Last service person was nicer. The only reason Ive used lafontaine is the Honda service guys were really nice to my daughter on her last really old car. And the man from Volkswagen. Hyundai ... Step it up please. Thanks everyone else!
This dealership has me as a customer for life. Trusted honest advisers, Excellent service, Speedy repairs, Complimentary shuttle, Honored coupons and gave me an account credit after service was already completed.
If youre looking for somewhere to get your car serviced with friendly and reliable staff, then this is the place. I had Jackie helping me along the way and she did a wonderful job of explaining the issue, the proposed solution, and also gave me a list of things I should take care of in the near future. I will definitely be coming back!
I wouldnt use if its the last dealer in the world!!! They allowed a vehicle with a leaking brake line be driven out by a 70 year old lady. SHAME ON THEM!!! LaFontaine Hyundai deserves ZERO stars. I call and John the service rep indicated he told her they will keep an eye on it. How is a 70 year old lady going to keep an eye on her brakes? Irony, they went out not even 20 miles later so he transfers me to Derek, the service supervisor who explained that if a grown adult makes the choice to drive an unsafe car, its okay with them. What happened to watching out for peoples well being and safety? Had the vehicle towed elsewhere and they cant believe this vehicle was allowed to be driven with the condition of the brake lines. Again SHAME on you LaFontaine, John, and Derek!!! NOT ONCE WAS SHE UNDER THE IMPRESSION THE VEHICLE WAS UNSAFE TO DRIVE. Less than 20 miles later, she had no brakes.
Tony is the greatest advisor ever. He genuinely cares and shows me so! I went to him as suggested by a friend and Im staying with him, so very happy I listened to her! I will sing of his praises and highly suggest him to anyone!
Today I walked into lafontaine Hyundai to fix a flat I had over the weekend, and I was greeted by Derek Smith a wonderful man and he is the service trainer over there. The staff took a look at the tire and had to have one shipped over because it wasnt in stock, but I also had to leave for school the following day so Derek actually expedited the shipping and did not charge me one penny! I am so happy to be a part of Hyundai and the great and caring environment they display! Thanks to them Ill be hitting the highway sooner than expected and getting ready for school. Thanks again lafontaine Hyundai for the quick and generous care!
Mariah at the Toyota service center was very helpful. Helping me to solve issues with my car. There were existing issues and problems with the car before I purchased. I was able to get them looked at and Mariah helped to quickly diagnose the issue.
I was highly satisfied with my experience at this dealer. I got a great deal here and the sales rep Jose was gret.
James Williams is an awesome salesman. Got me exactly what I wanted at good price. highly recommend.
The service department has kept my car running smoothly since I bought it from LaFontaine in 2013. Tony always explains fully what I need and also lets me know what I dont need.
I just purchased a new 2016 Hyundai. Im so in love with my new car. James Jordan @ (LaFontaine Dearborn South Telegraph) did an excellent job!!! Best car salesmen!!! I highly recommend this dealership!!!
Ive been going to this dealership since October 2014 and have never had an issue that wasnt handled with importance and courtesy.The staff is amazing, helpful and willing to make you feel like you are part of the LaFontaine family.
Zachary Anderson was very professional and kind. He was very knowledgeable about the various trim levels on each of the vehicles I was interested in. I would definitely work with him again and would recommend him to my family and friends.
Great service by the Lafontaine Hyundai team. Camille is one of the most energetic go getters Ive met. Thanks for making the deal that made me say Yes !
My experience at Lafontaine Dearborn has always been with ease. This is my second purchase with them and Miles Brown has assisted me both times. I am truly a satisfied customer.
I did indeed have an exceptional experience when I visited the service depart @ LaFontaine Hyundai on 6/27/16: the staff, Jon, provided immediate attention, listen patiently to my description of the problem and car was diagnosed, repaired, and returned to me w/in an hour of my request for service. Great job by all!
Ive been dealing with Andrew at Lafontaine Hyundai for over two years. Hes always met and surpassed my expectations of customer service. But this time, I felt Andrew went above and beyond for me. He made sure that I had complimentary transportation to and from work for the duration of my in house maintenance. Cant say enough good things about Andrew and LaFontaine, Hyundai.
We were taken care if from our initial phone call. We were brought in right away the service was excell. Any other place I think we would have had to stay over night and wait not here Lafountaine Hyundai helped 100 percent. Thank you for your awesome service.
Recently purchased a 2018 Hyundai Kona and am loving it! Originally started looking at getting a certified used car but went with the Kona after test driving it and getting a great deal. Zach Anderson was so patient and very helpful throughout the car buying process and very customer oriented- something you dont always find at car dealerships. LaFontaine has a wide selection of certified used and new cars to check out if youre in the market.
Paul really helped us find the right vehicle for us which was an AWD Kona! Thanks again!
Was the best dealer experience I have ever had!! Jennifer Webler in sales went above and beyond. The service there is amazing as well, they went out of their way for me too!! please come here for all your needs!!
Steve and Josh couldn’t have been a better team, getting me my Genesis G70, truly a first class operation, in a comfortable, easy transaction, great price. Would come back in a heartbeat.
I had a smooth and straight forward purchasing experience. Camille, my salesperson, was knowledgeable and easy to deal with. Overall I am very pleased with the experience.
Been driving my new Kona for a few weeks and want to share my positive experience. Miles Brown, who sold me my Soul 6 years ago, did a great repeat performance. I came in for a certain can but after listening to my story pointed me to the Kona. It’s just perfect! I already have 3,500 miles on it, so I should know. Thanks Miles!
Bought a Certified Pre-owned 2016 Hyundai Sonata here by looking at the clean CarFax in June-2017. And they reported in April-2018 that the car was damaged in March-2017. I spoke with Garreth the sales manager and he said that he understands the problem but he cannot do anything in this regard...I reached out to CarFax & Hyundai where in they just say you need to work with dealer only. And dealer just says you need to work with CarFax...Why I had to reach out to Hyundai?Because, I used their official website to buy the car from this dealer. And Hyundai itself is sharing the CarFax on their website for the pre owned inventory. They simply said that they cannot intervene and you need to work with the dealership.What did CarFax said?They are just the platform to maintain the vehicle history and they do not hold any information but dealers can update the data as late as one year. And they cannot release the information on who updated the records.And so atleast I feel that all these businesses are syndicated to appraise the car values at lower prices and increase their businesses.
Camila was amazing! She made car buying so easy and ensured I got the best price I could. Definitely recommend!
Timely, friendly as always. Ive used Lafontaine for 11 years. Tony in service for about 5 years. If they didnt provide good service, I would not have used them for 11 years, as there is another Hyundai dealership closer just down the road.
THIS IS THE WORST PLACE EVER THE MANAGER IS VERY RUDE HE DOESNT KNOW HOW TO TREAT PEOPLE I REALLY FEEL I WAS RACIAL PROFILED! They sent me back and forth for no reason because they couldnt take my tire off I live on 17 mile and vandyke that is a 55 minute drive plus I was lied to over the phone and in person. I have the manager recorded being very rude to me. I will be speaking to a lawyer I feel really disrespected
They havd had my car since Friday, Ive tried to call and get an update, no one wants to tell me anything. Didnt feel welcomed in the dealership either. Service Manager got back to me and fixed most of the issues
I wouldnt use if its the last dealer in the world!!! They allowed a vehicle with a leaking brake line be driven out by a 70 year old lady. SHAME ON THEM!!! LaFontaine Hyundai deserves ZERO stars. I call and Derek, the service supervisor explained that if a grown adult makes the choice to drive an unsafe car, its okay with them. What happened to watching out for peoples well being and safety? Had the vehicle towed elsewhere and they cant believe this vehicle was allowed to be driven with the condition of the brake lines. Again SHAME on you LaFontaine!!!
Had my oil changed and tires rotated.After a couple of days I noticed I wasMissing a week cover.Talked to service and was told it wouldBe replaced, that was one week ago andAnd have not heard anything as of today
Fast courteous service. Free WiFi so you can work while you wait for your car is a nice perk. Thanks for making it so easy!
Camille was great!!!! Wasn’t planning on buying it that day but she made it easy. Didn’t hard sell me, as a salesman I know it’s hard not to, and I really appreciated it. Go see her.
Very good customer service. Service reps always greet me with a smile and ask how is my day going. Clean waiting area and hot coffee. Keep you updated on your service.
I dont even feel like giving them a single star.The service team is polite but dont deliver on promises.I asked for an appointment, they gave me a date after 1 month.I got stuck in traffic and informed them that I will be late by 10 mins and they asked me to reschedule.Was it worth it to wait for 1 month? They are pretty bad at detecting issues.They asked me to get a gasket (50$) changed for the fuel pump and when it was replaced, they asked to replace the entire fuel tank(1500$) apart from the 224$ labour charge.A 30 times higher price than the initial estimate is exorbitant.They charge additional amount for shop supplies, I dont understand, why its not included in the service charges. They did fuel system servicing and God knows what they did to the car and it wont take fuel in.They somehow managed to repair it, when I complained about it during my second visit.They promised to get the car washed , but didnt get it done on time on any of my 2 visits.I had to remind them again and again still they didnt do it and only sprung into action when I told them that they didnt deliver on their promises.They didnt even deliver the car after servicing and asked me to look in their parking lot and when i couldnt find it twice, then they took efforts to get up from their seat and look for it.Never visit this dealership, their service is below professional standard.I wont even consider this dealership for a purchase as they have grown too big to have any regard for their customers.Its no wonder why their ratings have fallen to a 1 star from 5 stars a few years back.
I always enjoy my time at Lafontaine. They always have donuts, and great smiling faces. Shout of to Tony, I really like him. He is super nice and professional
It took 1.5hrs for an oil change. What else is there to say? Oh, Ergys Gjini was my rep and he was awesome; too bad service couldn’t hold up their end of the deal.
Jose Dubon was patient and really went above and beyond to get me out of a car with some internal issues and into something new that Im absolutely in love with!
Nickolaus took the time going over the features of the car, warranties, services, etc., as well as getting the price that I wanted. He was very friendly, knowledgeable, and courteous.
Best car buying experience that I have ever had, my sales rep Rod Thomas is truly a master of his craft
Poor sales rep. Never called me back after I tried calling multiple times to follow up. I was very interested in purchasing a vehicle but Ill forget this dealership and Hyundai in general.. shame.
Do not take your car to this dealership for service.
I plan on purchasing a 2016 Hyundai Equus Unlimited here in the Michigan metro Detroit area at the end of May. My biggest concern is it really worth $23,000 to $27,000 with it being a rear wheel vehicle thats also 4 years old. Ive been driving my 2001 Lincoln Town Car signature for about three years. I like to know from someone who at one point owned or still owns a Hyundai Equus whod drived it year-round meaning in the winter with snow and summer time if the ride quality is better with the newer technology in the snow. Ultimately I like to know if the Hyundai Equus is better in the snow than my 2001 Lincoln Town Car which by the way is over 5000 pounds.
Camille Watson and LaFontaine Hyundai put me into a great 2019 Tucson with a fantastic deal. Camille is professional, competent, and a complete joy to work with.
Wonderful service. Ergys is very professional. I wish they participated with Carfax though.
The service I received was great, they took my car right in and explained everything to me.I got an oil change and they checked my lights,tires,and a lot more.Everyone was so nice. Thank you.
I always tell me friends to go here. They take care of my car and me every time I stop by. I wont take my car to any other dealership.
Yesterday, I set an appointment to test drive a specific model this morning. When I arrived, after a lengthy drive, the sales team told me that they havent had that model in stock for weeks. This appears to be a naked bait-and-switch, but I have assurances from the manager that it is only an example of gross incompetence. Im taking my business elsewhere.
My car is in the shop and nobody is answering my calls or returning my calls. I usually have a decent experience so this is so disappointing and frustrating.
Chris worked on my 13 Hyundai sonata.My car engine was being replaced due to a Recall. Service was fast. Very professional.Thanks so much guys.
Associates that I had to come closer than 6 feet from were not always wearing masks when I was nearby. I live in a household with health risks and this made me extremely uncomfortable.
Great service; personable and knowledgable staff; convenient location
Excellent experience. Andy and Jason both were very helpful.
Waste of making an appointment. Talked to the dealer only to get there and wait a half hour to not be seen or even approached by anybody in the office. Waste of an hour going up there.
My 2004 Santa Fe is in service shop my car has been in their possession for a a week to replace radiator hoses and power steering hoses and warranty out a fuel tank the total hours the job is 7 hours my car has been there for 45 working hours Derek was a service advisor that quit and left my vehicle unattended management of the department poor Ive never received an update call I had to call them only saving grace is that John B has taken over and tried to rectify the wrongs the prior service advisor left him with I will never service my vehicle at the shop again this is the worst experience Ive had with a dealership I have been a mechanic for 5 years and it wasnt for my time constraint I would have done the work myself by far the worst experience Ive had in dealing with the service department I recommend if your vehicle is going to be serviced stay far away from LaFontaine Hyundai check out the reviews of other dealerships make this dealership a last resort I will never recommend them to anyone
Hello Team,I have already sold out my vehicle to someone thats why please do not give me the service alerts & feedback request as well.
The service was fair, honest and efficient. I was treated with utmost courtesy and felt comfortable throughout the service process. Thank you.
Service was performed fast and full scope for the optimal cost. Scope of the work was responsively suggested by manager without imposing
Dont even know your own vehicles talked to a sales person about the Tucson hes talking about the Santa Fee.I purchased 2 new vehicles from this Location with in the last 4 years....DAM
The used car salesmen are a joke. They lack any sales skills at all and are rude af.
Derrick was awesome I loved the fact that he called and informed me of the progress of the repairs that were necessary.Made me feel like family and thanks! :-)
My new car is proof that Lafontaine Hyundai met my expectations. Thank you so much for helping me navigate through the process Camille Watson.
I WENT TO LAFONTAINE HYUNDAI FOR A COUPLE RECALLS ON MY 2013 SANTE FE SPORT 2.0T. THE SERVICE PERSON SAID IT WOULD TAKE 60-90 MINUTES AND 3 HOURS LATER, THE VEHICLE WAS FINALLY DONE. APPARENTLY THEY HAVE HAD ISSUES WITH THEIR SERVICE DEPT. IN THE PAST BECAUSE THEY HAVE A NEW SERVICE MANAGER ALONG WITH SEVERAL NEW EMPLOYEES WORKING THE SERVICE AREA. THIS IS NOT A WELL RUN SERVICE DEPT.....BEWARE.
I had a very pleasant . Rep who took care of me his name was Christopher Mays an service manager Shawn I thank you guys for the wonderful hospitality an wonderful service
Thank you once again for the professional friendly and efficient service! Everyone especially Mariah Edwards and Bree are customer service champions in my eyes.
Very rude staff. one of the staff member hung up on me while i was having an important discussion regarding my car. no helpful at all. i would not recommend this to place to anyone.
Great customer service in the sales area! Kirsten Abbott was the best salesperson - very knowledgeable and friendly!
Joe B took really good care of us and made sure everything was taken care of and that we had everything we needed.
Nice down to earth experience. Happy I chose Christina at Lafontaine as my sales rep. Love the gt. Thanx again!
The employees at the dealership are always friendly and the work that they do is impeccable.
They got me in right away and were done quicker than I expected. Very happy with it. I
Took car in for recall. Service rep was polite and took good care of me and car.
Ergys Gjini and the La Fontaine Hyundai, Team always show professionalism and a great passion for their work and my automobile.Thank you
Egris was a great service advisor. I didn’t wait long for my service to be completed.
Had a recall on my car and they could only perform the service on weekday for some reason but told me they would provide a loaner WRONG No loaner had to burn a day of vacation because of Hyundais incompetence
Had a great time. Everyone was super helpful, from sales to financing, and I never felt pressured or like my time wasnt valued.
I had a great experience working Luis and I got a great deal on a car I didnt think I could afford. Thanks!!
They are great at what they do. Great service, very helpful.
Had a 7:30 a.m. appointment for an oil change and tire rotation. I was back on the road in 50 minutes.
Its my first time to hear whether you can test drive it depends on how serious you want to purchase it. What a ROLLS ROYCE dealer!
Great quality of services, and I always receive my vehicle in a timely manner.
Tony got us in and out Very good worker. The whole staff is friendly, communitive. Thanks Lafontaine
Had a good experience salesman was really helpful i reccomend to everyone who looking for a car
The salesmen were extremely professional and made the awful experience of car buying so much easier!
My experience was very thorough and done in a timely manner. John was very accommodating.
Horrible Customer service... I have tried 3 or 4 times to get a oil change, it suppose to be free... I would never buy a car from them again.....
Total reviews rating 4.2
199 Reviews for LaFontaine Hyundai 2023:
Review №1
2022-03-29Great experience. I hate walking into a car dealership where everyone is standing at the door challenging each other whos going to get that customer first. But I walked in and everyone was sitting their happy little butts down. Was greeted by Jarrett who I talked on the phone with. Went to his desk and sat my happy butt down and he is quite the young professional! He went to go get pricing from his manager in training on the car I was interested in. Along with him he brought back the manager in training Vineyard Vines and he was the one I wasnt to interested in talking with. I felt he was trying to sell me on more than I needed. But I ended up getting the price I was aiming for. Overall great experience! Best car dealership Ive been too.
Review №2
2022-06-07I would like to say Thank You Very Much to Mr. Tyler Moore - Sales and Leasing Consultant for his Outstanding help and kindness with our recent lease of a Santa Fe.You will have to look long and hard to find a better salesperson. Tyler went the extra mile to make sure everything was perfect. I will always be happy to recommend Mr. Moore to anyone looking to purchase or lease a vehicle from LaFontaine Hyundai.
Review №3
2022-06-13I was taken care by Shannon. Although she was new, she did a great job in helping my family and I get the car we wanted at a good price. She was very nice and helpful throughout the long process making it a lot easier than it needed to be.
Review №4
2022-05-06Fabulous Experience. The most knowledgeable staff on the planet. The finest sales team. Each step of the way was seamless. I purchased two cars. Millennia was great. She went above and beyond in every aspect of my purchases. Truly an exceptional employee. The entire team was great, from beginning to delivery.
Review №5
2022-01-31I bought a 2021 Hyundai from Lafontaine in October 2020. My experience has been a nightmare, I documented the earlier incidents I will not go back, especially right now that I am angry and hurt. In August 2021 three warning lights came on, I call the dealer and was given an appt for September, roughly three weeks after the situation began. I brought my vehicle in and was told my front end camera needed to be replaced and the part had to be ordered. I called on last Thursday and the part was still not here. I mad however what could I do. I scheduled an oil change and tire rotation. I get to the dealer today the last day of January and the part has been here but nobody called me. I have stage 4 cancer, I have been in and out of the hospital I didn’t follow up as I usually would, I take part of the blame. Now that I am here, sitting in the lobby waiting for a part to be installed I am told that it may or may not be put in today because they are busy. I just think service on a 50 plus thousand dollar, 700 plus dollar a month vehicle should be platinum status not bronze. I feel as if I let myself down investing so much money in a retirement gift that has caused me more problems(mostly due to the dealer, my opinion) than enjoyment.
Review №6
2022-03-23Edit: As everyone can see they commented on my review to “fix it” but instead when I call it automatically hangs up before anyone answers. Then when I call into the dealership to get connected to the service manager, more than half the time no one answers and if they do answer they give me the run around. I was told by Ergys Gjini ,who was the old service manager, that the new one will call me back Monday. I told him I highly doubt that but he said “he will call, we will definitely look into this and fix it for you”. It is now Wednesday without a phone call i sight. Tried to call today, no answers as usual.I scheduled a regular maintenance for 30k miles for my Palisade here. Tony took my car in and I told him I wanted the maintenance package listed as recommended on the Hyundai app. It was priced at $83.90. He takes it back and starts working on it without any mention of price whatsoever. When he finishes and goes to rings me up. He charged me nearly $600. They knew what they were doing and they knew me being a young girl wouldn’t know the prices of the services. I feel completely taken advantage of. So watch out if you’re bringing your car here.
Review №7
2022-05-22Best dealer experience. Best sales staff. Straight forward pricing. Smooth lease transaction and quick delivery. Our sales person Jose was extremely knowledgeable, friendly and professional. Jose and the sales manager Sam made our lease experience outstanding. They delivered on everything agreed upon and in a more than timely fashion. I highly recommend anyone looking to buy or lease a new vehicle to visit the friendly sales staff at LaFontaine Hyundai in Dearborn. We couldnt be more pleased with our new Kona 1.6t limited. Everything about this dealership and the Hyundai Kona we leased has exceeded our expectations.
Review №8
2022-05-06Had a good experience with this dealer pre-pandemic (and pre car shortage) but sad to report that when I went back there recently to inquire about a couple cars I had a terrible experience. I remember talking to Camile here in 2018 about a Hyundai Veloster and feeling like her and the sales manager actually cared about me. When I went back recently to look for a small to midsized SUV we were given a paper for a Santa Fe that said itd be $800 a month with no other info on the interest rate and terms, or even lease terms and down payment. When we asked for an explanation the sales manager told us I know Chevy is leasing Blazers for way cheaper so you should probably go there. I even recently tried to inquire online about ordering an Elantra N and said that Im not in a rush and am willing to wait on it but I wont pay a market adjustment and they just told me thats not possible. Still looking to find a Hyundai dealer that cares more about customer retention than they do about scalping their products.
Review №9
2022-04-19Jose was assisting me and my gf and he was great outgoing easy to talk and provide as much information when ask about the vehicle provide us a good deal. Ill give you 6 stars jose but the coffee maker in your office needs replacement FYI to the manager haha kidding. Definitely will recommend Jose!
Review №10
2022-06-30This place is clean. They acknowledged me soon as I walked into the service area and they went to work on my car. They were professional and finished in a reasonable time given that it was busy the day I went. I recommend this place.