LaFontaine Kia of Dearborn Service Center in Dearborn

Review №1

2022-05-27

I only went to this location because my usual service repair was booked so far out and I wanted it done sooner. I had to work in the morning so I dropped my vehicle and key off. The service representative called me 1 hr after I dropped off, which was good and fast. Aaron, was polite on the phone and responsive. I came in for them to check a few issues. They found 2 issues that they thought could be to blame.States to fix that first to see if that solves issue. I could only afford to do 1 at the time and told him that. Its a recession cant afford things like before.The issue i had was going to pick my car up. Not a single person said hello when I entered! U cant miss me, im tall and black. The person who toke the payments just waived for me to come over. There were 5 other people in the room behind the counter. I paid my money and they brought my car. No one spoke to regarding the repairs. No asked if I had any questions. No one escorted me to me car. Never even saw the person who I spoke to on the phone.Was it because Im a female of minority? Like where is your customer service. JEEZ this place is terrible!! I have gone to many repair shops without a man and was given everything they didnt give this day. RESPECT!! Going back to my regular spot.I WILL NEVER DO BUSINESS HERE!!!

Review №2

2022-03-08

Harpreet kept me continuously updated on the status of my vehicle and sent a Lyft to pick me up to go get it. I had a great experience because of him!

Review №3

2021-04-27

Beside the parking lot always being WAY too crowded, Ive had two negative experiences with them. When I purchased a car and asked for a remote starter (which turned out to be an expensive cheap piece of junk), they sent it to an off-site installer. They said it would be available for pick up the next day. The next day I called to confirm that it would be available at 4:00 and they confirmed. I showed up and my car wasnt on site. It was still at the installer, and I had to wait well over an hour for it to arrive. Next, about three weeks ago I called to make an appointment for a recall repair. They said it would take 3 weeks to get the parts, so they gave me an appointment for today. Yesterday they called to confirm my appointment and I specifically asked if the part(s) were available. They would check and, if they werent, they would call me back. Well I got no call back and showed up at the dealer this morning. Guess what? The parts werent available. Im not wasting any more gas driving to this dealership.

Review №4

2021-03-07

Worst service. Got a used Kia from them. The VW shop across the street saw it first and quoted a valve replacement of $150. We had an extended warranty so had Lafontaine Kia look at it. They didn’t accept the warranty and said it was going to cost $500+ and they couldn’t fix it for 2 weeks. Picked it up and took it to Kia of Canton, got it fixed within 2 days for less than both those places!

Review №5

2020-11-10

Took my car in for a an appointment to get serviced for a recallAsked Nate at 8:40 am would my vehicle be ready by end of day cause I have work in the am he assured me it would. He then called me @ about 1:00 pm to inform me they had to shut down for mandatory cleaning and he would be sending a lift to come get me so I could get my carNo lyft was ordered and now I’m sitting here with no car and I have to go to work in the am

Review №6

2021-09-20

Unresponsive, bad service, long wait time to get my car back, no updates throughout service, pay ridiculous amounts to get to and from work with Lyft service because they refuse to give a loner car, very disappointed

Review №7

2019-11-09

Barb the Credit Diva and Lisa are the best!!! My car buying was soooo smooth, I wish I went to them in the beginning!!!!!

Review №8

2021-06-21

They did my oil change and inspection in 30 minutes.

Review №9

2022-01-06

Fast,kind and caring service!

Review №10

2021-07-05

Excellent ServiceBest ::::: Azizudfin