Lake Appliance Repair Fair Oaks

Address: 8146 Greenback Ln #102, Fair Oaks, CA 95628, United States
Phone: +1 916-989-1220
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Repair services,
Payments: Credit cards, Credit cards,

Category: Appliance repair service, Air duct cleaning service, Microwave oven repair service, Refrigerator repair service
Rating: 4.5
Site: https://lakeappliancerepair.com/fair-oaks-ca/?UTM_source=GMB_listing&UTM_medium=organic
Worktime:
DayTime
Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM
Saturday8 AM–5 PM
Sunday10 AM–2 PM



Name: A**** D******
Date: 2024-07-04 03:41:07
Rating: 5
Comment: Scott was the best technician. Very patient, knowledgeable, walked me step by step and advised what he would be fixing on my LG Refrigerator. Thank you for getting the job done in a timely manner.
Name: K**** P****
Date: 2024-07-03 18:50:34
Rating: 5
Comment: Giao from Lake appliance was punctual and very considerate. He took his time to explain the problem and went beyond the problem to give us some tips on how to prevent the auto refill pitcher problem we were encountering in our GE profile refrigerator. Would use Lake appliance again. Thanks.
Name: G** W*
Date: 2024-07-02 02:36:45
Rating: 5
Comment: We received excellent service from the Lake Appliance repair man…his service/repair was thorough and efficient.
Click here to view more comments
Name: M**** L******
Date: 2024-07-02 00:45:25
Rating: 5
Comment: Josh showed up on time prepared to workHe was professional, knowledgable and friendly..He got started immediately.He answered all my questions.He provided valuable insight regarding maintenance of my appliances.He completed the repairs in timely manner, cleaned up after himself asked if I had any questions then left.A perfect encouner from my perspective.Thank you Josh!
Name: C**** A*******
Date: 2024-06-30 20:52:05
Rating: 5
Comment: Josh was polite and informative as usual! He followed up as promised by phone the next day.
Name: C****** S********
Date: 2024-06-30 01:45:49
Rating: 5
Comment: Response from Lake was prompt and courteous. Appt. was scheduled timely, and second appt. was moved up. Giao, the tech, arrived on time and fully prepared both times. He was knowledgeable, friendly, thorough, and professional. Terrific service. I highly recommend Lake and Giao.
Name: a* f**
Date: 2024-06-29 01:50:57
Rating: 5
Comment: Great company. Very friendly and great service. Week with me to set an appointment that fit my schedule.
Name: L**** B***
Date: 2024-06-28 22:01:54
Rating: 5
Comment: Scott was the repairman for my LG dryer. He not only did a wonderful job, he also provided us with some really great information. He was very professional and personable. Very impressed!
Name: R****** Z*****
Date: 2024-06-26 14:38:33
Rating: 5
Comment: Marshall came out twice, first to diagnose the failed compressor and ordered the replacement parts on the spot. Then came back a week later and installed the new compressor and dryer. He was experienced, professional and knowledgeable as well as very likeable. My experience with Lake Appliance Repair was top notch and I highly recommend their services! Thank you!
Name: b**** m*****
Date: 2024-06-26 00:17:42
Rating: 5
Comment: Our technician kept us informed with his time of arrival which we appreciated, it gave us time ro take care of other duties.Giao was very professional and very knowledgeable on fixing our fridge.
Name: G******* B**************
Date: 2024-06-25 04:44:23
Rating: 5
Comment: The Technician assigned to Service our need for our Appliances and for our Dryer is a very friendly, experienced and knowledgeable persons. Thank you Lake Appliance for sending someone that doesnt mind us asking him questions which he answered in a Professional manner.
Name: R****** K*****
Date: 2024-06-24 20:44:58
Rating: 5
Comment: Cheerful, informative, helpful. The technician, Giao, worked efficiently, helping me make decisions about the work that needed to be done.
Name: C***** S********
Date: 2024-06-23 02:10:08
Rating: 5
Comment: Josh was friendly and professional. I really appreciate that when service is scheduled they give you a live link with tracking so you have a better idea of when the tech is coming. We also received calls so we could better plan. Service was completed quickly and efficiently
Name: B*** M******* C******
Date: 2024-06-22 17:25:59
Rating: 5
Comment: Josh with Lake Appliance was professional, skilled and courteous. I would highly recommend using him for your appliance repairs.
Name: R**** F*****
Date: 2024-06-22 14:54:37
Rating: 5
Comment: Josh kept us updated on arrival time, respectful of property, attentive to detail, explained everything and was able to answer all our questions. Very professional!
Name: K****** M*******
Date: 2024-06-22 13:13:12
Rating: 5
Comment: Lake Appliance Tech Oscar completed some warranty work on our GE range. He was careful, professional and quick, explaining findings and solutions (new wiring harness) as he completed repair. We are cooking again- Thanks Oscar.
Name: R***** N*****
Date: 2024-06-21 22:02:55
Rating: 5
Comment: Very reliable and professional. Kameron was knowledgable and did a great job fixing my ice maker. I highly recommend Lake Appliance Repair.
Name: M***** D****
Date: 2024-06-21 21:19:26
Rating: 5
Comment: The technician was professional, knowledgeable, and a hard worker. He kept us up on everything he was doing and what to expect.
Name: V******* O****
Date: 2024-06-21 14:32:27
Rating: 4
Comment: Aside from being rescheduled at she last minute, my machine is fixed. Liked the tracking of the tech feature link. The tech was fast and seemed to pin point the problem quickly. Thank you
Name: E******** S******
Date: 2024-06-21 00:54:19
Rating: 5
Comment: Lloyd serviced our fridge. He was knowledgable and was able to diagnose and quickly fix.
Name: A*** (*****
Date: 2024-06-20 17:13:18
Rating: 1
Comment: Our washer needed to be repaired. The warranty insurance sent Lake repair out to do the repair. Technician Miguel arrived and did is diagnostic which took no more than five minutes and stated he needed to order parts. He stated that all parts are delivered to customers home and once they arrive to call the office and schedule an appointment to come back out. I asked what the turn around on this would be and he stated 2 to 3 weeks once the parts arrive.I called Lake repair and spoke to Tyler the manager to ask why it would take 2 to 3 weeks for a repair. He was rude, unprofessional and very short with his answers. He stated that technician who came out would be the one doing the repair. All he could say was, “ is that it.” A two to three week turn around unacceptable especially when the only tech able to do the work is unavailable. According to Tyler they would not send any other technician. The only one was the one who came out and that’s final. Those were Tyler the managers word.
Name: D*** L***
Date: 2024-06-19 04:10:20
Rating: 5
Comment: Arrived as promised and completed repairs. Service technician was friendly and professional. Highly recommended.
Name: J**** G******
Date: 2024-06-19 01:20:37
Rating: 5
Comment: I definitely recommend Lake Appliance Repair. Kameron was knowledgeable, efficient, and friendly. He made quick work of fixing my ice-maker. Thank you, Kameron!
Name: R***** H*******
Date: 2024-06-18 23:42:02
Rating: 5
Comment: Alexander was great he explained everything he was doing.Lake appliance was also great they helped as much as they could in getting the parts needed. It was a long drawn out hassle with Samsung.
Name: H***** L***
Date: 2024-06-18 23:41:14
Rating: 5
Comment: I was not at home when the repair was done; however, my Homewatch guy was present. Marshall fixed the issue within the time estimate that he gave me. When Marshall first visited, I was present. He seemed very knowledge about the issue, what parts were needed, and how to do the repair.
Name: M*** H********
Date: 2024-06-17 21:42:39
Rating: 4
Comment: Glad I found this company, no one else within 30 miles would work on my Sub Zero fridge. The tech was easy to schedule and communicated well before his arrival. He quickly diagnosed the problem and ordered up a part to replace. When the part to replace didn’t work as disclosed, he came back out, ordered another replacement, and came back for final installation and validation. The team went above and beyond to make sure we were back up and running as quickly as possible.
Name: K**** S***
Date: 2024-06-17 19:53:39
Rating: 5
Comment: Technician found the source of a gas leak in our oven, and fixed it under warranty. Also provided useful information about some features of our range.
Name: K***** J******
Date: 2024-06-15 14:45:00
Rating: 5
Comment: Raymond addressed our dishwasher issues and informed us of a manufacturer warranty regarding one of them. That was much appreciated as we wouldn’t have known about that. He does clean work and everything is working great.
Name: F****** B***
Date: 2024-06-14 22:05:06
Rating: 5
Comment: Today I had the most wonderful service from my refrigerator technician Raymond. He arrived on time and was very pleasant. Raymond took his time and assessed every possibility as to why my freezer was not freezing. What could have been an $1800 service call, turned out to be $250. His thorough analytics found the problem and it was an easy fix. I am so pleased with the overall service I received from Lake Appliance and especially the problem solving brain of Raymond’s. I will definitely use them again if I ever need to
Name: B*** H*****
Date: 2024-06-14 17:15:18
Rating: 5
Comment: Our technician Raymond was very thoughtful and made numerous attempts to fix our Maytag washer in an effort to avoid ordering an expensive part. When it became necessary to order a replacement part in our circuit board he quickly installed it the day the part arrived and waited through an entire wash cycle to make sure the washer worked properly.
Name: S**** B******
Date: 2024-06-14 03:51:32
Rating: 5
Comment: My service repair man was professional and found the issue with my dryer quickly. It took a day to get the part ordered and delivered. I wish I contacted them sooner.
Name: C****** M********
Date: 2024-06-14 03:16:02
Rating: 5
Comment: Our technician Giao was very knowledgeable and solved two separate issues with our refrigerator. We’ve been very pleased with Lake Appliance and the quality of customer service.
Name: L**** W*****
Date: 2024-06-13 21:38:25
Rating: 5
Comment: THE WASHER WOULD NOT WORK PROPERLY. the repair man came, ordered the part and then returned a week later and fixed my new Maytag washer. Very prompt and now I pray it will never leak again.
Name: B***** D***
Date: 2024-06-12 21:14:54
Rating: 5
Comment: Sergi did a great job helping me with May. He addressed all my concerns and educated me on the maintenance of my freezer.
Name: N***** m*****
Date: 2024-06-12 02:01:07
Rating: 5
Comment: My refrigerator was not cooling. The friendly technician Serjii methodically pursued the problem and did not mind to come three time to effectively carry out the needed job.
Name: D****** G***
Date: 2024-06-11 21:44:02
Rating: 5
Comment: Excellent service and quick response. The staff at Lake Appliance was wonderful and quickly got us on their schedule. Our technician Giao was professional and very friendly. They kept us up to date on his ETA and they repaired our appliance quickly. In fact the replacement part arrived a week before our appointment. Highest recommendations! A++++ Experience! Thanks for the great service.
Name: D***** V********
Date: 2024-06-11 13:16:23
Rating: 5
Comment: Michael arrived on time, located the leak in my frig water system and fixed it with new stronger hose that should last the remaining life of the refrigerator. He also gave me the reason of why my ice maker was periodically leaking although it required no repair. He knew his stuff! Thanks Michael!
Name: L**** E****
Date: 2024-06-10 22:00:02
Rating: 2
Comment: Technician Michael was so rude we had to ask him to leave our house and he ordered the wrong part for our dishwasher so next tech Kyler who was very gracious wasted his time coming to install wrong part, but he corrected situation and was great
Name: C***** R******
Date: 2024-06-10 21:39:31
Rating: 5
Comment: Giao from Lake Appliances was extremely professional, knowledgeable and prompt. He helped me with getting the proper parts for a Dacor oven thats 20 years old. I highly recommend Lake Appliances and especially Giao.
Name: P******* L M********
Date: 2024-06-07 22:53:37
Rating: 4
Comment: Lloyd was professional, knowledgeable and friendly. He was unable to fix my appliance due to discontinued parts; although he tried several places. He was very helpful and gave me good info on replacing it. I wish I would have know, in advance, that so few parts were available before I had to prepay for the service call the day before the appointment.
Name: T** H***
Date: 2024-06-07 02:07:38
Rating: 5
Comment: The technician (Oscar) did a fantastic job. This was an LG refrigerator under warrenty. There was a water leak in the ice maker and a bad circulation fan. The technician quickly fixed the water leak on the first visit but had to order parts for the fan repair. He returned and fix the fan and everything is working now. I would highly recommend Lake Appliance Repair.
Name: R* H
Date: 2024-06-06 18:51:50
Rating: 5
Comment: Sergio was the technician from Folsom Lake Appliances. He was very knowledgeable, polite, and easy to communicate with. He took his time to explain the problem, and what caused it. He also explained what was needed to fix the icemaker. After receiving the Part, Sergil Showed me the comparison between the old part and the replacement. He was respectful when finished cleaned up after himself. The wife and I were very pleased with his work, professionalism, and his attitude. He put “SERVICE “ back into CUSTOMER SERVICE. This is why I go to like Appliance for my repairs.
Name: S******** S******
Date: 2024-06-05 23:24:20
Rating: 5
Comment: After 2 different failed attempts by different repair companies, Lake Appliance was finally able to come through and get my kitchen aid microwave working! They were every communicative prior to both of my appointments and called 30 mins prior to arrival both times. I would highly recommend this company to any one in need!
Name: S****
Date: 2024-06-04 23:19:23
Rating: 5
Comment: Great experience with this company. Kayden diagnosed the problem with our dryer in about 10 minutes. He didn’t have the part with him but went and picked up the part needed from a local part house and the whole job was completed in a little more than an hour. Professional, courteous and I will call them again for any future appliance repairs.
Name: M*** M********
Date: 2024-06-04 00:53:08
Rating: 5
Comment: Joshua was great. They mistakenly ordered the wrong part which took a while to order, but it was an honest mistake and they corrected it. service was excellent.
Name: R*******
Date: 2024-05-31 18:40:26
Rating: 5
Comment: Lake Appliance Repair Fair Oaks offered excellent service by your staff in Prescott AZ. We are so satisfied with the new control panel on microwave. Really appreciate Joshs detailed work. Rebecca Liu
Name: K*** N*******
Date: 2024-05-30 00:06:51
Rating: 5
Comment: I have worked with Grzegorz several times now on the same issue and I have been so unbelievably impressed with him every single time. His patience, knowledge of the issues, efficiency and experience, and the fact that he goes the extra mile to not only explain everything to me AND makes sure everything is perfectly cleaned up after… I cannot give enough stars to show how satisfied I am with Lake Appliance and Grzegorz as my technician. The experience overall has been amazing as well, from the initial scheduling to the day of to the follow up, they truly care about customer service and it shows!
Name: P******* P********
Date: 2024-05-27 22:44:54
Rating: 5
Comment: Our washing machine was making a shrieking noise at the beginning of a spin cycle. it turns out the replacement of the transmission would have been almost the cost of a new machine, so we declined the repair, and used the Memorial Day sales to replace it. This is the 4th time I’ve used Lale Appliances and I trust them implicitly . they were early (yay!) and professional- and while it wasn’t cost effective to repair this appliance; I find LA and the technician awesome!!!
Name: W**** M*****
Date: 2024-05-21 19:55:05
Rating: 2
Comment: Unfortunately Lowe’s subcontracts with Lake Appliance. I called 5/15/24 to schedule a warranty repair on my brand new dishwasher. No one was available until 5/21. My window to wait at home was 8-12. No one ever showed up today. After texting and calling - someone finally calls me to tell me they can’t come until next week, 5/28. I don’t have high hopes that anyone will show up next week and we’ve already been without a dishwasher for weeks now. Totally unacceptable. I am so frustrated. How can it take another full week? I guess warranty customers are at the bottom of their priority list.
Name: P**** S****
Date: 2024-05-17 22:49:29
Rating: 5
Comment: Great customer service. Lloyd our technician was friendly, conscientious and did a Great job. We’ll definitely use them when we have future repairs.
Name: K**** S****
Date: 2024-05-15 20:43:37
Rating: 5
Comment: Lake Appliance has been exceptional. Altho our home is newer, Lake has repaired three appliances for us. Josh was our tech for the last repair for the dishwasher . Not only do I recommend Lake Appliance, I also highly recommend Josh who was extremely knowledgeable & professional . Josh made courtesy calls with time line for arrival. He communicated throughout the entire process keeping us informed . Josh made the repair process seamless. Thank you Lake Appliance & Josh for a job well done !
Name: A**** S****
Date: 2024-05-14 22:43:06
Rating: 5
Comment: As soon as the parts arrived for my fridge, the customer see reps call promptly and setup appointments. Also, the technician was on time for every appointment and finally resolved the issue!
Name: H**** M******
Date: 2024-05-14 15:30:38
Rating: 5
Comment: This is who I trust when in need of repairs. They are always consistently supportive, on time, explain the process/issue very clearly and very friendly! Thank you!!
Name: c**** l***
Date: 2024-05-10 22:34:12
Rating: 5
Comment: The service was excellent. I was able to get service within a few days. Giao was polite and knowledgeable and explained the repair to me and was able to fix it that day. I had a problem with the freezer a few years back and Giao came out and fixed it. I was hoping he would be the one who would come out again and fix it. He knew exactly what needed to be done. I would definitely call Lake again. Great service and great company.
Name: r***** b*****
Date: 2024-05-10 21:29:16
Rating: 5
Comment: At first he had to figure things out take a few things apart put them back. Then after that you figured out what was the total problem and fixed it well and made the refrigerator be great again thank you very much for a great job well done
Name: M***** G******
Date: 2024-05-09 00:41:02
Rating: 5
Comment: Josh came over to fix and then replace our fridge door, and he was very nice and professional . Did a great job all around.
Name: A***** S******
Date: 2024-05-08 22:50:53
Rating: 4
Comment: Kameron showed up on time, called before he came out let us know he was on his way, explained what was wrong with my fridge, did a great job.
Name: S******** R
Date: 2024-05-08 21:00:36
Rating: 5
Comment: Top notch service!Whirlpool dispatched Lake Appliance for an issue with my fridge. The fridge was making a knocking noise, and I didnt think about recording it. Thankfully, Kameron knew exactly what test to run and found my noise. The part was ordered and install was scheduled for his next available installation after the part was to arrive. Kameron was punctual (even early to install), thorough, and genuinely a pleasant person.Highly recommend Lake Appliance and technician Kameron.Thank you Kameron.
Name: D**** H*****
Date: 2024-05-08 20:29:53
Rating: 5
Comment: Warranty repair on a Monogram drawer microwave. The tech diagnosed the issue correctly, got the part delivered and installed it on a return visit. Totally pro experience.
Name: G***** T***
Date: 2024-05-07 14:10:51
Rating: 5
Comment: Lake Appliance was due to arrive on Tuesday but called and said they could come a day early. Kory was the young attendants name. He was salt of the earth!. Refreshingly professional but honest and helpful! He had helpful tips and relatable. So my experience was 👍 good! Thanks Kory!
Name: J**** H***
Date: 2024-05-06 14:52:09
Rating: 5
Comment: Ian was very efficient and fixed our issue in a timely and respectful manor. Ian was a true professional and provided us with important information and updates.
Name: S**** C***
Date: 2024-05-04 02:54:10
Rating: 5
Comment: Sergii was an amazing technician. Did everything super fast and tested it to make sure it works. If you need a place to fix your appliances, Lake Appliance Repair is #1 in my book.
Name: C**** �*** K***
Date: 2024-05-04 00:56:19
Rating: 5
Comment: I can’t say enough about Raymond! From the very first day he was nothing but professional and incredibly courteous and helpful! I had a HORRIBLE experience with my BRAND NEW refrigerator, but Raymond made sure he did everything he could to help me. At the end of the day, my issue was resolved and I have Raymond to thank!!! FIVE STARS ALL DAY!!!
Name: L**** C*****
Date: 2024-05-02 01:38:22
Rating: 5
Comment: Sergi was awesome. Fixed my regrettable freezer. He was professional, friendly and on time. Thank you!
Photo
Name: K*** A******
Date: 2024-04-29 16:47:09
Rating: 5
Comment: Ian at lake appliance repair was great. Very fast and professional. He called and gave me a 10 min ETA each time he came which I always appreciate.
Name: J*** K**
Date: 2024-04-25 22:44:31
Rating: 5
Comment: Sergei is a professional, polite, competent and caring genius when it comes to any and all home appliances. He saved our refrigerator a couple years ago and today he did a fantastic job helping us with our 12 year old washing machine. You can’t go wrong with Serge and Lake Appliance. We have been using Lake Appliance for 20 years.
Name: G*** M*****
Date: 2024-04-24 18:06:41
Rating: 5
Comment: Raymond was GREAT!!!!!He was thorough, knowledgeable, and friendly. We would highly recommend Raymond at Lake appliance!!!!
Name: j**** g*****
Date: 2024-04-23 17:58:38
Rating: 5
Comment: The service tech from Lake repair was very courteous and very knowledgeable. He explained what the problem was and said he would order the parts and set up an appointment to come back out and fix my machine. Very professionall Lake Appliance Repair is a super company and I wouldnt hesitate to recommend them if you need their services
Name: M*** P***
Date: 2024-04-23 02:47:35
Rating: 5
Comment: First off, I have to think Costco… They took a little time, but finally dispatched a service person to work on a refrigerator… the ice maker died hard… Michael from Lake Appliance came out and looked at the problem and was extremely positive and determined that he would be able to fix the issue right away! It took about 30 minutes for him to disassemble the refrigerator, defrost several parts and rebuild it, just as good as new… Michael from Lake Appliance was absolutely amazing. Did a wonderful job putting everything back up and the refrigerator is as good as new.
Name: D**** S****
Date: 2024-04-19 23:12:30
Rating: 5
Comment: Ian was on time. He was also knowledgeable and courteous. When he left I had all the information I need to make an informed decision on how to proceed regarding my repair.
Name: G*** B******
Date: 2024-04-16 18:20:12
Rating: 5
Comment: Tech Ian knew exact what he was doing. Performed the repair quickly and efficiently. No issues. He also repaired my dishwasher on a prior visit. Highly recommend.
Name: A J
Date: 2024-04-16 04:05:07
Rating: 5
Comment: Giao did an awesome job fixing our fridge. He was able to diagnose the issue really fast and was here as soon as the parts came. He was communicative about the issue and about how long it would take him to fix, and did it in exactly that amount of time. Lake appliance is responsive and communicative.
Name: J*** T****
Date: 2024-04-13 13:24:48
Rating: 5
Comment: Marshall was very professional, polite and very efficient!! Did a Great job fixing our dishwasher . Thank you
Name: T** D*****
Date: 2024-04-12 01:33:08
Rating: 5
Comment: Raymond was great. Right on time, secured all the necessary parts same day, and was able to resolve our issue and provided on the spot cleaning.
Name: J*** W*****
Date: 2024-04-10 01:14:39
Rating: 5
Comment: We used Lake Appliance to service our Whirlpool washer, which was leaking and under warranty. Technician Sergii was friendly, on time, efficient and knew exactly was the problem was. He ordered the part, had it delivered to us and returned to put our washer back in great working order. Thank you, Sergii.
Name: R*** F**********
Date: 2024-04-06 16:43:36
Rating: 3
Comment: The technician was fine, and price was reasonable. Trying to take with a real person to help coordinate a timing issue was impossible. Lake was transitioned to online customer services.
Name: L** R****
Date: 2024-04-05 20:11:34
Rating: 5
Comment: Tim with Lake appliance has been a great resource. With all repairs he is in contact with me on all issues and timeframes. Very happy to work with him!
Name: G***** B*****
Date: 2024-04-05 16:18:32
Rating: 5
Comment: Our Technician, Gregg is very courteous and professional. Gregg advised us his estimated time for arrival and on time.He explained what the problem was with our washing machine and continued to repair / replace the parts needed.We are very pleased with our experience and thankful for Gregg’s service repair. Thank you Gregg and Lake Appliance Service.
Name: L**** P******
Date: 2024-04-03 00:44:02
Rating: 5
Comment: I am so delighted with the service that I received from Grzegorz from Lake Appliance Repair. Despite challenges with my range he was able to diagnose and fix in one visit. You hear stories about warranty work that only covers parts but not labor, but my new Jennair oven repair was completely covered by warranty. I am a very happy customer!
Name: s** b****
Date: 2024-04-02 23:48:41
Rating: 5
Comment: Service Repair man was very detail and knowledgeable with our appliances. So happy with our service and will use him again when need be. Thank you so much for your help and Great Service.
Name: C**** L********
Date: 2024-03-29 23:38:55
Rating: 5
Comment: Alex was great. Very professional, made sure to treat our house with respect. Wore shield covers, protected our hardwood floors when moving the fridge out. Fully explained service, and what the next steps were. Once again satisfied with Lake Appliance Service
Name: K**** D*****
Date: 2024-03-28 21:45:02
Rating: 5
Comment: Our technician Giao was prompt, professional and polite, and managed to fix our dishwasher with no problems. After all of the problems we have had with this dishwasher, dealing with Giao was a breath of fresh air, and I would highly recommend him and definitely use him again in the future.
Name: S**** S*****
Date: 2024-03-28 00:20:58
Rating: 5
Comment: Joshua is the best service tech they have, he is concerned about the quality, protecting the home from damage and the appliance itself while making the customer happy. I strongly recommend Joshua on any appliance repairs. Hes the best!
Name: S****** O**
Date: 2024-03-27 00:50:08
Rating: 5
Comment: He was early to the appointment, provided quality service and explained in detail what my problem was and I was up and running in about 20 minutes. Very happy with their service. I highly recommend them. Thank you for everything.
Name: J****** D*****
Date: 2024-03-24 15:35:48
Rating: 5
Comment: Joshua was professional, communicative, helpful and polite. He discovered the compressor was out and did all the warranty legwork with Whirlpool to get it covered. He made it so easy for us, having the refrigerator up and running again in a flash. And, he didn’t leave a mess! We’re super happy with Lake Appliance repair, and will surely recommend them to our friends and neighbors.
Name: J***** M****
Date: 2024-03-23 01:17:10
Rating: 5
Comment: Oscar was friendly but professional. He was able to diagnose the problem quickly and assured us the parts would be arriving soon. We feel confident that this repair will take place in a timely fashion. Thank you, Oscar
Name: P** H********
Date: 2024-03-22 23:11:08
Rating: 5
Comment: Michael was on time and communicated with me throughout the morning on his anticipated arrival time. He explained what I could do in the future to fix the problem myself, if it should occur again.
Name: W***
Date: 2024-03-22 22:35:39
Rating: 5
Comment: What a wonderful young man. Wish there was more people like him in this world. Very professional and knowledgeable.thank you for sending Sergie. Will do business with lake from now on.
Name: W****** L**
Date: 2024-03-22 22:11:29
Rating: 5
Comment: We had a leak from the dishwasher and made an appointment with Lake Appliance. The technician Giao was easy to work with. He diagnosed the issue and communicated the problem and solution. He came back the following day with the replacement part and fixed the leak. Overall a positive experience and would work with Giao again if we run into another dishwasher problem. Thank you!
Name: T****** C****
Date: 2024-03-22 00:33:17
Rating: 5
Comment: Greg is the best. Its his 2nd time to work on my fridge, and he always knows how to fix the problem. He is super knowledgeable, very professional and talks with respect. I highly recommend Greg to anyone who needs appliance service. I wish I can give him more stars as he truly deserves it !
Name: T**** B**********
Date: 2024-03-21 18:34:38
Rating: 5
Comment: Raymond of Lake Appliance Repair arrived 5 minutes early, which I was impressed and felt unusual in todays world. Raymond was a very courteous technician and knew exactly what he was talking about. I could tell because everything he stated he backed up with explaining the problems for me to understand. He was extremely protective of the wood floor and provided means to protect the wood floor from damage. He was very meticulous in his diagnosis, his disassembly, his repair and his reassembly. He breathed new life into my refrigerator and I will use him for any needs in the future and refer him to my friends.
Name: D***** C*********
Date: 2024-03-21 17:01:30
Rating: 5
Comment: Sergii was great. He was quick and thorough. He explained the issue with our refrigerator and ordered the part. He came back a week later after the part was delivered and was on time. Our appointment was at 8:00 and he was gone by 8:30. A great experience!
Name: M*** K*************
Date: 2024-03-20 14:04:01
Rating: 5
Comment: Marshall performed several warranty repairs to our compactor to make the immediately postcovid built machine right. He also repaired our subzero refrigerator and the gasket on our dishwasher over five Tuesday visits. He was not only knowledgeable but prompt, cheerful and kind.
Name: V******* M****
Date: 2024-03-20 01:52:13
Rating: 5
Comment: We recently had the pleasure of utilizing the service of Lake Appliance Repair, and must say, our experience surpassed all expectations. From start to finish, their professionalism, expertise, and commitment to customer satisfaction were truly commendable. Scheduling the appointment was easy and prompt confirmation and reminders leading to the appointment was appreciated.When Joshua arrived, we were impressed by his punctuality and courteous demeanor. When we explained the problem he knew exactly what was wrong. He took the time to explain the issue and the proposed solution.Joshua worked diligently to repair our refrigerator. He was equipped with the necessary tools ensuring a swift and effective resolution.We were thoroughly impressed with Joshuas attention to detail and his open communication on his progress.Thank you, Lake Appliance Repair, for your exceptional service!Jon and Roni March
Name: K******* R*****
Date: 2024-03-20 01:42:18
Rating: 5
Comment: Oscar did a great job diagnosing and fixing the refrigerator issues. The appointments were timely, they had everything fixed in a week! Oscar was super knowledgeable and also very kind, patient and professional. I Would recommend highly.
Name: V***** J********
Date: 2024-03-20 01:39:54
Rating: 5
Comment: Michael T from Lake Appliance Repair is a consummate professional. Lake Appliance texted us the appointment time to fix our broken dishwasher. Michael T texted me when he was 30-45 minutes away. He diagnosed and fixed the issue. He then explained to us what was broken. I give this organization five stars!
Name: S***** C****
Date: 2024-03-19 22:58:39
Rating: 5
Comment: Joshua was very good to diagnose, order the part and repair my KitchenAid refrigerator. He was careful to leave everything clean and contents in the order found. Much appreciated. Thank you.
Name: J*** G********
Date: 2024-03-19 21:55:09
Rating: 5
Comment: Ian was very personable and was able to answer most of my questions and concerns. Unfortunately he was unable to replicate the noise I had recorded. I’m hoping everything will function correctly from here on out. Thanks, Ian!
Name: b*** l******
Date: 2024-03-17 21:58:22
Rating: 5
Comment: Excellent service. Technician was efficient, skilled and very friendly. We will definitely contact Lake Appliance if we have appliance repair needs in the future.
Name: M** M*****
Date: 2024-03-15 16:04:42
Rating: 5
Comment: Had a great experience with Lake and especially their technican, Grezgorz. He was on time, helpful and very knowledgeable. He even bonded with our very old but still quite curious kitty Mr. Diggles. 🐱Also our freezer is fixed 🤗The system to book and confirm appointments is very easy to use. A++
Name: E**** Z*****
Date: 2024-03-15 03:09:50
Rating: 5
Comment: This is a great company. Lake Appliance Repair and our technician, Raymond were awesome. They are responsive, dependable and courteous. We have used them twice now and their service is excellent. They send a text so we can track their arrival, our tech called to give us a time frame of his arrival. Our tech seemed very experienced and knowledgeable.
Name: W***** L****
Date: 2024-03-13 19:29:36
Rating: 5
Comment: I would highly recommend them. The technician, Ian, called to let me know he was on the way. He was very efficient and thorough on doing a recall fix for my stovetop. Their scheduling seemed flexible and their online system lets you know the status of the technician, so have some idea where in the window you are.
Name: J**** B***
Date: 2024-03-13 00:02:10
Rating: 1
Comment: Shady businessThey dont ask model and serial numbers and send technicians out just to turn around 5 minutes or less to tell you that your machine is not serviceable. $219 could have went to a new machine. Dont fall for that scam, ask questions if your machine is fixable. I do not recommend this business.
Name: C******* W***
Date: 2024-03-12 22:25:01
Rating: 5
Comment: Lake Appliance is contracted by Fegusons & Jennair to provide warranty repair services. We moved into a new home at Toll Brothers Regency in Folsom. The Microwave/Convection oven has a heating element on top. At just 7 months old, the plastic clip holding the heating element broke. We notified Toll and then called Fergusons which set a series of calls through the corporate maze. The part was ordered and delivered, prior to service. Lake came as scheduled and the tech, Kyler Avila, came and did the repair in less than 15 minutes. I was glad it was not complex. Kyler was polite, professional, wore booties without being requested, and checked with me to see if the other Jennairs were OK. We got an excellent tech!
Name: A***** E****
Date: 2024-03-12 02:25:33
Rating: 5
Comment: My service technician Kyler was great! He showed up on time and the job was complete in less than 30 minutes! I appreciated him educating me on what the problem was. Dont hesitate to call Lake Appliance for your repair needs.
Name: H****** G****
Date: 2024-03-11 19:52:23
Rating: 5
Comment: Grzegorz at Lake Appliance repair has been excellent with helping us fix our Kitchen Aid refrigerator. Excellent customer service and troubleshooting and repair. Thank you
Name: J** H******
Date: 2024-03-11 18:39:23
Rating: 5
Comment: I own several properties and always use Lake Appliance. They are efficient, organized, professional and reasonably priced. They call and text with updates on arrival times and confirmations of dates. Michael and Sergio are my field service techs. They are both true experts in their trade and look for ways to save me money and/or prevent future repairs. Overall this is a great company to deal with when your appliances need service.
Name: J********* K******
Date: 2024-03-09 15:32:30
Rating: 5
Comment: Super fast. Alex came out within a few days. He quickly diagnosed our fridge noise. He ordered the parts and was back to repair just a couple days later. Great experience!
Name: S**** K******
Date: 2024-03-08 17:33:53
Rating: 5
Comment: We had a great experience they came out the next day after contacting them order the part and within two days our refrigerator was fixed. Thank you, Alex.
Name: S**** R***
Date: 2024-03-08 00:36:59
Rating: 5
Comment: Marshall is an excellent technician!! We have used him on multiple occasions!! Lake Appliance is a good company to work with.
Name: D***** W***
Date: 2024-03-07 17:17:10
Rating: 5
Comment: Tec was knowledgeable and helpful. Explained what was likely the issue and resolved our how. Also checked another appliance, found an update on unit. Gave good recommendations on how we proceed. A+ customer service.
Name: S****** S******
Date: 2024-03-06 19:05:01
Rating: 5
Comment: Raymond was extremely helpful and patient. We’ve been struggling with Home Depot and GE taking accountability for our broken dishwasher for months. He was great at figuring out the issues and explaining what went wrong and what should have happened.
Name: R*** R********
Date: 2024-03-05 23:56:43
Rating: 5
Comment: Josh came this morning and repaired my refrigerator. He was very neat and knew what he was doing. Was able to repair in a very timely manner. I appreciated him and his work.
Name: R***** S******
Date: 2024-03-05 22:48:25
Rating: 5
Comment: Raymond from “Lake Appliance Repair” did a GreatJob repairing our Samsung Dishwasher!Ray is an excellent technician showed up on time and fixed and tested our Dishwasher in a TimelyManner.
Name: R** P********
Date: 2024-03-05 20:24:36
Rating: 5
Comment: Raymond was very informative. He took time to answer all our concerns.Very polite and helpful.We very much appreciated the time he spent with us.Thank you!
Name: L***** M*****
Date: 2024-03-05 19:58:35
Rating: 5
Comment: Raymond was prompt and efficient. He fixed our oven properly. He was professional and kind. We recommend Raymond for any appliance services you need!
Name: P W****
Date: 2024-03-05 01:46:22
Rating: 5
Comment: Sergii was professional and extremely attentive to my concerns. He discovered the problem, fixed it and bounced out. Oh and did I mention he was right on time? Send Sergii everytime!
Name: L**** M****
Date: 2024-03-04 22:06:40
Rating: 5
Comment: Kyler came out to look at a problem with our GE dishwasher and not only fixed the issue quickly, but taught us some basic troubleshooting for any future issues. Additionally, he was able to answer some questions about the other GE appliances in our new home. He was clearly experienced, and also professional.
Name: G**** O
Date: 2024-03-02 16:46:50
Rating: 5
Comment: We used Lake Appliance after being referred to them by Whirlpool. Sergii called before arriving and was kind and courteous to us and our home. He was able to quickly diagnose and repair our washing machine. I was both shocked and pleased that he was able to fix it the same day, I was convinced we were going to need to replace a nearly new machine. Im a very happy customer!!Next time we need to get an appliance fixed, were calling Lake Appliance! (Although hopefully not anytime soon!!) ;)
Name: M****** C******
Date: 2024-03-01 01:17:25
Rating: 5
Comment: Lake Appliance and specifically Joshua, did a superb job on my Sub Zero claim. I would absolutely request their service if needed in the future. Thank you, Joshua!
Name: S***** N***
Date: 2024-02-29 18:44:16
Rating: 5
Comment: This is a great company and we can’t say enough good things about Lake Appliance Repair and our technician, Marshall! They are courteous, responsive and dependable. Always on time and their service is excellent. Love the text they send so we can track their arrival, and Marshall calls when he’s on his way to us. He’s very experienced and knows his stuff. Weve been working with Marshall and Lake since another company could not fix a problem and told us to call the manufacture to get someone else. So fortunate they recommended Lake Appliance Repair. We now have our forever repair company and technician!!!! 5+Stars!!!!
Name: J******** F*******
Date: 2024-02-28 18:47:31
Rating: 5
Comment: Marshall was very efficient, kept me informed of his arrival and was polite. Marshal is knowledgeable about the repair and followed up with how long before ice maker will make ice.
Name: C**** M*******
Date: 2024-02-28 18:29:36
Rating: 5
Comment: Ian was absolutely the best serviceman we have ever had! He was friendly, professional & very informative about servicing our Electrolux dryer. I will ask for him if I need a service for our appliances.
Name: P******* W*******
Date: 2024-02-27 22:04:10
Rating: 5
Comment: Sergii was so professional and friendly, very knowledgeable, persistent and efficient. He performed his task with care and made sure the washer work as if it is new. Please thank him personally. He is exceptional!! We are very grateful for everything he did for us.. Patricia & Dewey
Name: S****** C
Date: 2024-02-27 19:24:44
Rating: 5
Comment: My technician Raymond came on time. He was fast and got the job done perfectly. Id recommend this company. Great service!
Name: s***** m*******
Date: 2024-02-26 22:09:45
Rating: 5
Comment: Excellent customer service. He was very through and knowledgeable about the appliances. I really appreciate his professionalism and he wore the shoe covers through my house. He ie top notch and I would recommend Lake to anyone who needs repairs.
Name: S**** O*****
Date: 2024-02-24 00:25:30
Rating: 5
Comment: Richard was very friendly, knowledgeable and was conscientious my appliances and hardwood floors. Their communication was great as well as to appointments and when the technician was going to arrive.
Name: B**** R********
Date: 2024-02-23 23:03:53
Rating: 5
Comment: I had a wonderful experience with Lake Appliance. Sergii was very professional and pleasant but what I appreciated the most was the attention to detail he paid attention to. For instance, he set the clock on my oven after he had finished replacing the display panel. That little touch, of dealing with the inconvenience of setting the time, meant a lot.
Name: B**** H******* R******
Date: 2024-02-23 22:20:51
Rating: 5
Comment: Very knowledgeable plugged in a diagnostic tool and ordered part. Came back when part arrived in 3 days and replaced it. Works great. Sent by warranty company no charge.The other company sears took the refrigerator apart and said it needed 5 parts and would take 3 weeks to get parts. And charged us they were sent by same warranty company. Lake was much better.
Name: R*** L*****
Date: 2024-02-23 03:07:48
Rating: 5
Comment: Michael was very patient and thoroughly inspected the washer. He explained what he worked on and helped me set up a plan if I needed further assistance with the washer. Thank you so much for your help.
Name: C****** D********
Date: 2024-02-22 21:26:47
Rating: 5
Comment: Marshall called ahead to let me know he was on his way. He quickly ascertained the issue with my stove and corrected it. He was well spoken, tidy and efficient. I will use this service again.
Name: R**** H*******
Date: 2024-02-22 14:28:29
Rating: 5
Comment: Josh was awesome and personable, I appreciate being called when they had an earlier opening to squeeze us in. My kiddos who dont have to wash dishes by hand and also so incredibly grateful to Josh ;)
Name: D**** a** J*** H***
Date: 2024-02-21 18:34:40
Rating: 5
Comment: Wow, a reliable, friendly, and competent repair person! Our service tech Josh scheduled a time with us, called us as he was on the was, AND arrived on time. He brought a mat to work on and wore booties to not mess up our house.Josh also took the time to show us what caused the issue and what he did to fix it.This was actually a warranty call (not usually a big money producer) and he still took time to make sure we knew the work he had done.We whole heartedly recommend Lake Appliance Repair.
Name: D**** F*****
Date: 2024-02-21 06:21:45
Rating: 5
Comment: Very prompt and professional. The repairman (Josh) was very courteous in answering all the questions and concerns I had regarding my appliances. He also demonstrated how to use many of the features on the appliances that I was not familiar with. I would highly recommend this company and repairman.
Name: B******* S*****
Date: 2024-02-20 16:47:34
Rating: 5
Comment: Kameron was fantastic knew exactly what the problem was and fixed it in 20 minutes. Loved that the tech actually had the part and I didnt have to wait for it to be ordered and him come back out to fix it.
Name: T***** N****
Date: 2024-02-20 01:22:46
Rating: 5
Comment: Weve used Lake Appliance twice in the past year for our LG washing machine. Both times our technician, Giao, showed up within the appointment window and diagnosed and repaired the issues quickly. Will definitely use again if needed.
Name: k**** l*******
Date: 2024-02-19 23:14:28
Rating: 5
Comment: Very happy with Michael for fixing our ice machine. He was prepared and did the job quickly. He was also very helpful in providing helpful tips with our fridge. Thanks!
Name: R***** O*******
Date: 2024-02-16 23:20:14
Rating: 5
Comment: Marshall is a great appliance technician . Hes focused on what he does and we are pleased to have had him taking care of our situation . Thanks again Marshall .
Name: A***** R***
Date: 2024-02-16 20:46:38
Rating: 5
Comment: Excellent service! Easy to text and communicate with for scheduling, estimating, etc. Did a great job installing a replacement part for the top of our Dacor cooktop.
Name: N** M****
Date: 2024-02-16 17:18:17
Rating: 5
Comment: Lake Appliance repair fixed our machine under warranty well in a timely manner. They responded quickly to a request for service, communicated all the steps, and handled all the parts ordering.
Name: T o* M
Date: 2024-02-16 04:22:44
Rating: 5
Comment: From a manufacturer warranty referral, Lake Appliance sent out Richard to look at my Dryer. Richard was outstanding! He maintained a professional demeanor, verified that the new dryer did not work (as I reported) and quickly began troubleshooting. Richard, located a disconnected wire and repaired the connection, which resolved the issues. He is a great communicator, explaining what he had done to fix it. I commend Richard and recommend Lake Appliance…
Name: R******* H*****
Date: 2024-02-13 02:57:37
Rating: 5
Comment: Had a great experience with Lake Appliance Repair technician, Raymond. I reported damage to my Frigidaire appliance I recently had installed. Raymond promptly recognized the problem and began taking pics and notes on his tablet. He called me near 90 minutes after he left to state he already submitted his report to Frigidare, gave me a case number and said to expect a call from manufacturer to arrange replacement of the appliance. A load off my mind! Thanks Raymond! 😊
Name: K**** S***
Date: 2024-02-10 02:36:22
Rating: 5
Comment: Glad I found Lake Appliance! They are easy to schedule appointments and provide excellent communication. I’ve had the same technician for all 3 repairs and Giao has done a fantastic job! I would recommend the company and Giao and definitely use them again.
Name: C****
Date: 2024-02-09 18:41:25
Rating: 5
Comment: We really appreciated Greg’s help with our dishwasher. He was very professional, friendly and gave us a heads-up when he was on his way. Very happy with this service!
Name: M*** S*******
Date: 2024-02-08 16:24:59
Rating: 5
Comment: We are very happy with Lake Appliance. They were initially referred to us through our home warranty company. They were extremely responsive and repaired our Samsung dishwasher. The repair technician, Raymond, was knowledgeable, friendly, and courteous. I would highly recommend Lake Appliance for all appliance repairs.
Name: D**** O****** D*
Date: 2024-02-08 05:51:15
Rating: 5
Comment: Steve was extremely professional, efficient and patient. He went the extra mile to ensure the work was completed on the same day to restore our washer to full function. Great job and thanks!
Name: C**** H*********
Date: 2024-02-07 03:07:15
Rating: 5
Comment: We had Raymond from Lake Appliance repair our clothes dryer and he brought it back to life again! Very professional, always on time. Highly recommend.
Name: L**** G****
Date: 2024-02-06 18:19:11
Rating: 5
Comment: James is always so great and fixes all my issues with my refrigerator and recently with my oven. He is profesional and immediately provides me with information on the issue. I been going to LAKE appliances for services for years as they are an honest company and give the best customer service.
Name: R*****
Date: 2024-02-06 16:52:41
Rating: 4
Comment: Service repair was time was changed at the last minute from 12pm-4pm to 2pm-6pm, not a big deal since tracking was provided but when 5:30pm came and my family has to prepare dinner I was concerned. The technician arrived at 6:35pm, completed the work, left zero mess, and was friendly while apologizing for the time of arrival. I’d use them again.
Name: h***********
Date: 2024-02-05 23:48:40
Rating: 5
Comment: The repairman called and asked if he could come early. That was great for us. Although the oven panel was back ordered, he assured us that as soon as it came in we would get a call to place an appointment to have it replaced.Wonderful job Sergii!
Name: M****** B****
Date: 2024-02-02 22:28:41
Rating: 5
Comment: We had issue with control panel on Kitchenaide Fridge. G was courteous, on-time, professional and got the job done . We have used Lake Appliance Repair for many years and have had exceptional customer service including communication with front office regarding appointments, parts shipments and technicians who excel at helping to diagnose & repair appliances .
Name: N*** S***********
Date: 2024-02-02 04:34:11
Rating: 5
Comment: Just wanted to thank Lake Appliance Repair, more specifically their technician, Marshall, for his hard work and diligence in diagnosing our refrigerator/freezer problem, ordering parts and repairing our unit. Marshall was punctual, polite and extremely knowledgeable. He secured the proper parts and installed them efficiently. He kept his work spacevery tidy throughout the repair process and ensured the unit was functioning properly before he departed. I would highly recommend Marshal to anyone needing his skill set to repair their appliance. He is extremely professional and very thorough in his work. Thanks again Marshall!
Name: J**** W**************
Date: 2024-01-31 18:26:32
Rating: 5
Comment: Greg was an excellent repair professional! He was very respectful. He tested all systems that could be impacting my dishwasher which lead to a successful diagnosis and repair. He offered to take his shoes off and was kind to my dog- even when she stole one of his tools! Excellent experience and customer service.
Name: B***** B****
Date: 2024-01-31 01:31:36
Rating: 5
Comment: I had the best experience with Sergi at Lake Appliance Repair. He was courteous, skilled and knowledgable. He fixed and repaired my oven . I was especially happy the way he so carefully picked up and cleaned everything. Definitely a great asset to the company! Thank you, Sergi.
Name: S** L*********
Date: 2024-01-31 00:40:59
Rating: 5
Comment: Josh was fantastic!! He called to let me know his estimated time of arrival early in the day and then called again when he was on the way. He diagnosed the issue and explained everything very thoroughly, answering all of my questions. He was professional, personable and knowledgeable. I will definitely call Lake Appliance Repair for all of my appliances that need service. Thanks Josh!
Name: L**** B*****
Date: 2024-01-30 23:53:49
Rating: 5
Comment: We had a great tech, we had 9 other techs come out from two different places before and the were never on time or didn’t show up at all. Raymond was on time explained everything he was doing and super nice. If I ever have problems in the future I will be sure to call lake and ask for raymond
Name: S**** P***
Date: 2024-01-30 03:36:56
Rating: 5
Comment: Raymond was very courteous and professional and was able to replace the heating element in our dryer. I highly recommend him and Lake Appliance.
Name: C****** J******
Date: 2024-01-29 19:45:43
Rating: 1
Comment: I had to wait for over a week to get someone out after my 2-year old wall oven stopped working. Adrian was quick to figure out the problem (we think) and ordered the part that wasnt on the truck he was driving the day he came out. That was 10 days ago and just today I asked (again) when my oven would be repaired. I am waiting another 4 days for someone to come out and install the part that ahs been sitting here for a week. They didnt ask me when they could come back out - they made the appointment (and never told me - I had to ask). Trying to speak to someone there is IMPOSSIBLE. They NEVER answer the phone and several options on their phone system simply disconnect the call. They are the WORST in custom service. I will NEVER use them again!.
Name: N*** T***
Date: 2024-01-27 08:16:34
Rating: 5
Comment: Our technician was very punctual and informative. He explained what was wrong and explain how he was going to fix it and made the process very smooth sailing. I dealt with another company before Lake Appliance and their communication was horrible so I really appreciate Sergii. My fridge was out of service for over 3 weeks cause of the other company. Within a week, the tech at Lake got it up and running brand new! Thank you so much!
Name: D** F*******
Date: 2024-01-27 03:50:21
Rating: 5
Comment: James was very knowledgeable and informative. Very professional as well. He really knew what he was doing and gave me great advice on whether or not to repair versus replace my refrigerator. Turns out I got a very expensive refrigerator that is inherently defective. Instead of trying to push an eight hundred dollar repair, he was honest and told me that this fridge is known to have this problem and this repair would be repeated every 2 to 3 years. On top of that the compressor on this unit is known to be defective as well and will likely go out soon. Thats the $1200 repair. I really appreciate his honesty. Instead of trying to push a costly repair that would only need to be repeated in a few years, he gave me the information I needed to make a rational decision on whether to replace it or repair it. I will definitely be using Lake Appliance, especially James, on any future Appliance repairs.
Name: p** h**
Date: 2024-01-26 21:59:13
Rating: 5
Comment: Giao from Lake Appliance Repair was EXCELLENT! We were so lucky that they made a service call all the way out to Davis, and that we got Giao as our technician. On time, efficiently serviced/repaired dishwasher, so happy with the professionalism!
Name: M************
Date: 2024-01-26 04:38:26
Rating: 5
Comment: Outstanding!!! We had a few issues with our dishwasher and Raymond was Amazing!!! We had to have a full motor replaced and he had it all completed super fast and it works perfect!!!I kind of want to break it just to hangout with him again! 🤣 He was such a GREAT person to have in our house!!!Would Definitely recommend!! 👍🤗
Name: E********* H****
Date: 2024-01-24 03:55:16
Rating: 5
Comment: My recent pass experience with Lake Appliance Repair was exceptional with repair of Whirlpool Duet Dryer. I highly recommend them to service your appliances.
Name: C**** M*****
Date: 2024-01-24 03:19:28
Rating: 5
Comment: Alex was great, on time and professional. When my wife asked for additional information on another matter, he was willing to come back and let us know our options.
Name: P**** A****
Date: 2024-01-24 03:09:11
Rating: 5
Comment: Oh my gosh, this is by far one of the most professional and honest man we have encountered in a long time. Josh was Great!!! Thank You Lake Appliance Repair, your the best!
Name: C******** J******
Date: 2024-01-23 05:07:54
Rating: 5
Comment: Kyler, the technician, was thorough and efficient while performing maintenance on my 5 appliances. He communicated well and took extra care to arrive with all of the necessary tools and products. He was respectful of my home and myself, and provided concise and helpful education on all of what he found. He took extra time and effort to make sure everything was working perfectly.
Name: S****** T****
Date: 2024-01-23 00:04:33
Rating: 5
Comment: Miguel came out to change a switch on my refrigerator. When he installed it, he noticed that the new switch that was sent, was not correct. He ordered the correct one and returned to install it. Everything now works perfectly. Thank you!
Name: A***** M*****
Date: 2024-01-22 21:51:53
Rating: 1
Comment: Technician did not introduce himself upon arrival, then couldn’t actually do his job, didn’t diagnose issue and ordered all parts, some are back order(no fault of tech) but no ETA provided. And since issue wasn’t diagnosed may not even be a part needed. Attempting to contact warranty company to see if there is a more qualified option to actually complete service. Very poor experience.
Name: D**** C**********
Date: 2024-01-22 21:09:24
Rating: 4
Comment: The tech was professional and did a very good job, I highly recommend him. However, the office and their scheduling is ran very unprofessional. Both times I’ve had a service call, I no sooner get a call to confirm the appointment and time frame, to then get a call to reschedule the timeframe. I ask for time off work to turn around and ask for a different time off. This time I took the day off to avoid the embarrassment. My advice is tell them you cannot change your appointment time. They can call the other client that took your time slot and reschedule. I’ve never encountered such a poorly ran office.
Name: A*** N*****
Date: 2024-01-20 16:43:41
Rating: 5
Comment: Sergio from Lake Appliance was very kind and just had a really friendly demeanor about him. He seemed to know what he was looking for and did what he could to resolve the issue I had with my fridge.
Name: C****** C*****
Date: 2024-01-20 01:05:16
Rating: 5
Comment: Sergii was so helpful! Had two other techs out in the past and they did nothing because it was working when they got there. He watched a couple videos that I had because I just knew it would be working when he came. He listened to the sounds on my videos diagnosed the problem and got my parts on order!! Very knowledgeable explained what was happening and scheduled my next appointment so that when my parts arrive he is ready to go!
Name: B***** W*****
Date: 2024-01-19 20:10:08
Rating: 5
Comment: It was nice to meet Grzegorz. He was able to receive technical help from Samsung and got our dishwasher working again! We spent a little time to find we had lots in common! Let’s hope Grzegorz can help us again on another appliance in the future.
Name: T***** W****
Date: 2024-01-19 17:12:49
Rating: 1
Comment: The technician Sergio was fantastic, did an amazing job, and had great customer service.Communication with the office, however, was very poor, I Reached out 2 days before my appointment to reschedule and got a confirmation, however, they still sent a technician. I was also told I could get an appointment on Friday the 19th, and then I received multiple messages after it was confirmed that they no longer had an opening . It was not until I told the representative over the phone that I wanted to cancel the whole thing and go with another company that they actually confirmed my appointment on Friday, January 19, 2024Again, Sérgio, the technician was absolutely fantastic and I really appreciate all of his help
Name: b******* 1****
Date: 2024-01-19 16:32:50
Rating: 5
Comment: The technician is very professional and skilled. He was able to diagnose the issue with our dryer and had the problem fixed within minutes. Excellent work!
Name: K******* G***
Date: 2024-01-19 00:07:07
Rating: 5
Comment: Sergii was very knowledgeable and explained everything to me on repair for both washer and dryer. He did a great job locating the problems immediately and gave us a quote along with letting us know how quickly parts could arrive and when to expect it to be fixed. I appreciate how courteous he was and plan to use this company again in the future.
Name: B****** M*****
Date: 2024-01-18 18:20:54
Rating: 5
Comment: Lake appliance repair is wonderful to work with. They have fixed a few appliances for me over the years and I’ve even had the same tech. Kyle is so cordial and easy to work with. He always calls before he arrives and comes when he says he will. It’s not often that repair companies are this professional and reasonably priced for service. I can’t say enough good things about them. 100% recommend you use them.
Name: A***** J******
Date: 2024-01-18 03:56:55
Rating: 5
Comment: No one is happy when appliances break, but this was the most positive experience I have ever had for a service call. Sergii was professional, kind, and informative. Although my appliance required a part not readily available, Sergio made sure that I knew the plan and had follow-up information if necessary. I really appreciate the focus on customer service!
Name: E******** H********
Date: 2024-01-17 03:38:53
Rating: 5
Comment: Kameron was great with communication and fixed our dryer super fast. It is now working great. Being able to text with Lake Appliance Repair is very convenient.
Name: A**** A******
Date: 2024-01-16 04:18:00
Rating: 1
Comment: Last July, my experience with Lake Appliances was regrettable. An incorrect part order caused inconvenience, and the technicians no-show for the initial appointment led to rescheduling. The company canceled and rescheduled my appointment again, causing further delays. Upon arrival, the technician wore shoes without covers, breaching professionalism and disrespecting my home. Despite my request for shoe covers due to cleanliness and cultural sensitivity, the issue persisted.Attempts to address the problem were dismissed by the company, offering only a perfunctory apology without corrective action. Their statement, there is no damage; we cannot clean your carpet, reflected a lack of concern and a disrespectful attitude.This disregard for customer preferences and lack of accountability are unacceptable. I cannot recommend Lake Appliances due to deficiencies in professionalism, customer service, and respect for individual preferences.Positive Note: James from this company was a responsible and respectful individual.
Name: j***************
Date: 2024-01-16 02:32:25
Rating: 5
Comment: Kameron was great to have working on my fridge. He always called before coming to my house and explained everything in detail of what was wrong with my fridge. He was able to order the parts and come back to fix it within a week. I’d definitely recommend Kameron and Lake Appliance Repair.
Name: C******** J*****
Date: 2024-01-13 23:48:24
Rating: 5
Comment: Kameron was really nice and was very helpful. He was also curteous, polite, considerate and helped us find a way to help him with the washer. He was very professional and we were pleased with his work
Name: T**** P***
Date: 2024-01-13 02:29:29
Rating: 5
Comment: Great experience, Cameron was on time and got right to work. Explained a lot of information about our new washing machine and made sure it functioned correctly before leaving.
Name: k******** a*********
Date: 2024-01-12 04:07:19
Rating: 5
Comment: Joshua was great. He fixed my washer & explained everything to me before repairing it. He left the area clean & checked to be sure the machine was working before he left. Highly recommend Lake Appliance Repair.
Name: C******** S*****
Date: 2024-01-11 00:44:48
Rating: 5
Comment: Sergii was great; quickly figuring out the appliance issue and doing what he could to fix it. Lake Appliance is a great place and I appreciate their process in getting the appointment scheduled and follow-up when parts needed to be procured.
Name: B**** M*****
Date: 2024-01-10 21:18:53
Rating: 5
Comment: Lake Appliance Repair serviced our GE refrigerator that was leaking water onto the floor. Marshall identified the source of the problem, ordered a replacement part (ice maker) and came back to install it once it arrived.Marshall arrived promptly both times, as scheduled. Will gladly recommend Lake Appliance Repair Service to others. Thank you!
Name: R S***
Date: 2024-01-10 09:15:10
Rating: 5
Comment: Greg is a highly knowlegeable, kind and caring technician. He was able to diagnose the problem in my whirlpool brand new refrigerator and ordered the parts needed to fix the noise being generated. He even took the responsibility to acqire sparepats while we were not home.I would highly recommend his services. Greg enjoys his work and eager to help his customers.
Name: J***** F**
Date: 2024-01-10 00:45:25
Rating: 5
Comment: Alex was knowledgeable, polite, and kind. He left the oven out on his work dolly so the electrician could get to the wires. The electrician and I appreciated it very much.When the electrician’s work was done, he put the oven back into its space with the dolly. Then Alex returned to pick up the dolly. Fantastic service !!!
Name: P******* R**
Date: 2024-01-09 23:47:25
Rating: 5
Comment: I contacted Lake Appliance due to reading their reviews. I was called prior to arrival for a service call on a refrigerator. The service technician asked some questions and started to troubleshoot through a process of elimination. He was very thorough and determined the main control board would need to be replaced. The items were ordered and an appointment scheduled for the following week. Today, I was able to clean behind the refrigerator due to him pulling the unit out-real happy about that. He was professional and explained what he was doing to locate the problem.
Name: P*** W*********
Date: 2024-01-09 06:27:34
Rating: 3
Comment: Alex diagnosed and solved our refrigerator problem! Our refrigerator has cooled properly now that he replaced the fan motor located in the back the freezer. Alec was very efficient and professional. Thank you!However, he was the 2nd technician to come. The 1st technician did not apparently correctly diagnose the issue. The 1st technician replaced another part (about $340+). The initial problem then reappeared a few days later. In retrospect, I’m not sure we should have been charged for that. In all, partly due to parts being unavailable, we were without a functioning refrigerator for more than 3 weeks due to the inaccurate 1st diagnosis.
Name: H**** R******
Date: 2024-01-04 02:36:24
Rating: 5
Comment: Alex is the best repair person we have had ever come to our home. He is personable and explains everything he is doing very well. The one time he was running late he courteously gave us a call. I highly recommend him.
Name: W**** H********
Date: 2024-01-04 01:44:50
Rating: 5
Comment: Thank you, Lake Appliance Repair. Service repair man, Surgi was polite and very knowledgeable. He found the problem within 5 minutes. Then he went above and beyond and checked every aspect of the dryer to make sure everything else was working properly. Extremely happy with the customer service.Sincerely, Wendy
Name: M**** S****
Date: 2023-12-28 18:42:26
Rating: 5
Comment: Our technician, Josh, was so personable and knowledgeable about our new dryer that had a bad motherboard. He got it fixed quickly. Would definitely recommend this company!!!
Name: j****** d*****
Date: 2023-12-28 18:05:09
Rating: 5
Comment: Josh was our third attempt to get the fridge from freezing. After the second visit not only was the upper part of the fridge freezing the water dispenser was no longer working. We had two previous dampers replaced that didn’t solve the issue. When Josh got here the first time listened to what had happened checked the damper it was functioning so he went deeper & found the issue. It’s working fine now the bad parts have been replaced and we are so happy for someone that looks past a quick easy fix. Thank you thank you Josh!!!
Name: D**** F******
Date: 2023-12-27 02:22:14
Rating: 4
Comment: We got a compressor replaced and finally got the icemaker to work. A big shout out to James, our service technician, and to Francis, our customer service representative. They were very respectful, kind and polite with everything we went through. James and Francis did their very best and we appreciate everything.Thank you again for all your help.Doris
Name: D***** Y***
Date: 2023-12-27 01:33:36
Rating: 5
Comment: Oscar did a great job repairing our washer! He was also very prompt and kept us notified when he would be at our house. Very pleased! DY
Name: T****** E******
Date: 2023-12-27 00:33:10
Rating: 5
Comment: Lake Appliance technician Kyler did a great job fixing our dryer. He arrived on time and completed the repairs expeditiously and without fail. He answered all my questions regarding the work he did and left no mess behind. We will definitely be calling on him for all our future appliance repairs.
Name: K**** T*******
Date: 2023-12-23 21:25:03
Rating: 1
Comment: My Maytag dishwasher broke within a year and one month of purchase and use. Maytag sent Lake Appliance Repair out for the repair. Logan was my Maytag Man and he was very knowledgeable and professional. He repaired my dishwasher and I highly recommend him and this company to others.**Update from 2023: I had Lake come out to fix a broken Kitchenaid refrigerator. The technician was fantastic and fixed the fridge for a reasonable price. I was very happy with his service. I wish I could remember his name. Very pleased with Lake and highly recommend.*Update from November 2023: downgraded to 4 stars for poor communication. Not on time for time window provided 3 different times. I had to contact them to find out what was going on. Id still recommend but probably would seek other options too. Fridge fixed on third visit but only because when it was broken, it was possibly 2 issues and it ended up being the second issue. The fridge guy, Giao I believe is his name, is fantastic but the company needs to improve communication.Bumped to 1 star because my fridge is still broken. Im rescheduling with Lake as Im still in their 30 day warranty window. I wont use them again after this. Terrible customer service via phone and their recommended text service. Good luck communicating with anyone. Also good luck getting a speedy appointment. Its taken minimum 5 days each of the 4 times theyve had to come out.Terrible company. After $371.31 in charges and 6 visits, Im buying a new fridge on Christmas eve eve so that I can have a fridge for Christmas food. I spent 3 months dealing with this company and I will be asking for a refund minus the original $145 they charge to come out.
Name: W****** B**** C********
Date: 2023-12-04 18:16:51
Rating: 1
Comment: We have an extended warranty through RC Willey and was referred to this company to have them repair our washer. Sebastian came out on a Friday and was late to his 4 hour window. He was in our home less than 5 minutes and did not even touch the washer. He said it needed a new control board and washer plate and would order those and come out the following Friday. My husband said are you sure to him, I have been researching and I am not sure that is it. He said he was more than positive. The following Friday comes and I needed to take off work to be home. I get call from Sebastian stating he would be to our house in 15-20 min to do the service but he was having a family emergency coming up and he would throw on the control board and washer plate and had to leave. This concerned me because what if the washer still was not working. And why would the company not send someone out todo the whole job. He came to the house, reeked of cigarette smoke and began work on the washer. Per our cameras he was in the house less than 9 minutes. His phone rang and he said he was finished and this was the call he was waiting for. He left a huge mess of the boxes and trash. The washer was WORSE after he left. My husband got home to find he never even installed the washer plate, it was still in the box unopened. The washer control board would not work at all. When we called into speak to a manager, they said they were sending him back to our house. Yet, he said he had a family emergency. HE LIED to us and to his work. We said no we do not want him here as he does not know what he is doing. The manager said he would walk him through over the phone what to do. NO THANKS! We asked for someone to be sent out ASAP. They said they could not do not that until the following week. The manager was not even in the state of CA. He was located out of state. He was apologizing for what happened but did not seem to care over the situation of what happened with their employee.Luckily, RC WILLEY took care of our whole issue which resulted in a new washer. But, I do not recommended this company.
Name: B**** R********
Date: 2023-11-28 22:31:14
Rating: 3
Comment: Both of the employees I spoke with were personable, but my issue with this company is timing. I had an appointment between 8 and 12 on a Tuesday, which is the only day they service my area. At 815 am on Tuesday I received a call, was politely asked to take a picture of the information for my microwave, then told that they needed to order a part and would come out the following Tuesday to install it. They would not be coming out today. Im a teacher, and being gone from my classroom for a day is such an ordeal. Had this call been placed the evening before, I could have avoided getting a substitute and using one of my sick days, not to mention sub plans, seating charts, and assignments for the kids. I understand I need a service they provide, but my time is just as valuable as theirs.
© 2024 americanrentals.org