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Phone: +1 616-531-5561
Site: http://lakeshoresewing.com/
Opening hours
  • Monday:9AM–5:30PM
  • Tuesday:9AM–5:30PM
  • Wednesday:9AM–5:30PM
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–4PM
  • Sunday:Closed
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Total reviews rating 4.7

44 Reviews for Lakeshore Sewing 2023:

Review №1

2022-04-07

My grandmother spent tens of thousands of dollars at this store over the years between machines, materials, and classes. My grandma considered the owner, Carol, a friend because she was invited to go along with her on trips, including a trip to Australia about 7 years ago.My mom went into the store recently to get advice on how to sell the remaining sewing machines that we have (most of which were bought from that store) and explained that grandma is in a nursing home now due to alzheimers. It was explained to Carol that my mom and uncle both have cancer so were trying to clean things out to get the estate settled. Carols response? She told my mom that it would have been good to know about grandmas issues so that she didnt have to babysit her in Australia. My grandma was competent when she went to Australia on a group trip with Carol.Im glad my grandma is no longer aware enough to know that someone she considered a friend may have very likely been using her as a cash cow. There were far more civil ways to decline to help my pancreatic cancer patient mother. If you read this Carol, know that my grandma will never get a chance to go back to Australia as shes in the end stages of her illness now. It was a very impactful trip for her and one of the last good adventures she had. Im sorry you felt inconvenienced while staying in different rooms on a group trip. Im sure grandma more than paid for your babysitting services. Shame on you and your cold heart.

Review №2

2022-02-23

An expensive quilting machine as a gift from my son, never worked correctly from the day I opened the box. I was unable to get help from the company it was purchased from. I called Lakeshore Sewing….Brian and Scott offered to try to help me. After inspection it was found to have a part that did not belong to that machine. After ordering the part needed, testing it out…I am now very excited to use my machine that works!!!!!! They did not have to go out of the way to try to help on a machine they did not sell.Very nice, helpful, went the extra mile to help….I recommend Lakeshore!!!!!!! ;)Stefanie B.

Review №3

2020-11-30

I bought a nice machine here not long ago. This weekend, I had a needle break and fall down into the machine underneath the feeds. I took it in today and they immediately started working on it. He was able to retrieve the needle. They also gave me advice on the project I was doing and suggested I get a smaller needle and a Teflon foot. He also adjusted my threader which I was having trouble with, but hadnt mentioned it. I bought the items I needed and used my $10. off card they had sent me in the mail after I bought my machine. Everyone I have interacted with, at Lakeshore Sewing, is professional, knowledgeable and courteous. I strongly recommend them to anyone wanting to buy a machine, or sewing table.

Review №4

2020-10-30

Updated!I would love to give them a higher rating. I bought a beautiful machine at a great price. The reason I went with them was the promises of support, including a class to help me learn my machine. Sadly that has never materialized. The few choices for class time were all in the morning during the work week. Some of us do work full time jobs. I asked about a Friday class as I could get that off. I was told they would get back with me. That never happened. Im very disappointed.I have amended my review. The team reached out to me, very apologetically, because they dropped the ball badly. They worked with me to find a day and time to fit my schedule. Im very happy with the class I just took and look forward to taking project classes there. I do hope they are working on answering phones properly and passing along messages.

Review №5

2021-02-27

I didn’t end up buying the machine they showed me there (I found a used model more at my level elsewhere) but the service was great. Brian was very helpful and very knowledgeable, I will definitely be back for more supplies :)

Review №6

2020-04-26

I cant begin to say enough about the staff and owner of this store. Patient, knowledgeable, friendly but most of all a strong desire to make sure you are happy with your purchase! I will be back! Plus Im super happy with my new machine!

Review №7

2020-03-21

Brian was so incredibly helpful! He was patient and efficient in explaining the basics to a sewing newbie. He helped me choose the best machine for my needs and it was a great deal! I’ll definitely be back.

Review №8

2019-02-22

Barb was very knowledgeable regarding the machines I was considering and took her time in explaining the features of various ones to me. She was not pushy at all, but offered great insight as she is herself a quilter. I believe I will enjoy doing business with them.

Review №9

2018-01-29

I had called Lakeshore Sewing...given them the model number and part number. The team member I spoke with, Carol, said that our machine was not one they serviced, and apologized for not being able to help. We politely ended conversation.The next day I had a message on my phone to call Carol at Lakeshore Sewing...I had not even left my number...only had told her my name and business. She had called her suppliers, found the part, looked up my number and left a message. I called and she said she could have the part to me in 1 or 2 business days. Now THAT is customer service. I will take ALL my business to Lakeshore from now on even if the cost is slightly higher...not that they are...my belt is $6. But with service like that I will always feel comfortable knowing that even without asking for it, I am getting their very best service. Thank you, Carol!I can only give 4 stars as that is the first and only experience I have had with them thus far, but I am positive my experiences there will amount to more of the same which will be deserving of a 5 star rating.

Review №10

2013-11-18

I bought my Viking Sewing/Embroidery machine there two years ago and just love it. The gal that sold me my machine was very friendly did an excellent job demonstrating all the features available on it. They offer an array of classes to fit everyones interest and skill level. I especially enjoyed the class offered on stabilizers for embroidery. I highly recommend Lakeshore Sewing for your sewing needs.