Delivery
Yes
Land Rover at Grand Rapids in Grand Rapids
Categories
Location on the map
Grand Rapids, Kent County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 616-452-5101
Site: https://landrovergrandrapids.com/
Site: https://landrovergrandrapids.com/
Opening hours
- Monday:7AM–8PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:9AM–4PM
- Sunday:Closed
Comments (91)
Jared at Sharpe was awesome to work with. I placed a vehicle order in June and it took roughly 6 months to receive. Throughout that time, Jared provided updates on the build including the ship name so I could track it coming across the pond. When the vehicle arrived, they had it in a show room with a big red bow, which was a really nice touch. Jared took the time to walk through the vehicle with me and answered all my questions. He is very knowledgeable about all things Land Rover, and just an all around good guy. Would highly recommend Shapre. This is my 6th vehicle purchase and BY FAR the best experience.
Larry Brandsen is an outstanding sales rep. I was looking for a Range Rover Evoque Convertible with a particular color and set of options and my local Reno dealer was unable to find one on the West Coast. Searching online, I found the car I was looking for at Land Rover Grand Rapids. Larry handled the transaction by phone and email in the most professional and courteous manner and met me at the airport when I flew in to pickup the car. The rest of the staff I met that day was just as amazing and the whole experience was first class. I wouldnt think twice about buying another car from Larry (including driving 2000 miles back home)!
My husband and I recently purchased a Range Rover from the dealership in Grand Rapids. Not only do we love the Evoque, but the customer service is second to none. Brett and team took care of every detail of the sale, ensuring our time was honored and our questions were answered. We are beyond pleased with our experience and highly recommend this dealership.
I don’t typically write online reviews, however I want to share the exceptional customer service we received at Sharpe Land Rover of Grand Rapids. Brett B. is a rockstar, he knew what we were looking for and found the perfect car for us. When we arrived to take delivery the car was waiting for us with a gigantic red bow on top, so thoughtful. He took the time to show us how everything works on the car and even had all settings done in advance. If you are looking for a Land Rover and want the best car buying experience give Brett a call.
I had the best experience buying my Range Rover with Jared at Land Rover! I am so thankful for him and the sharpe dealership. They were so kind, knowledgeable and ready to assist in whatever. Not pushy whatsoever, which I really appreciated! I will definitely be back to shop with them again. Thank you so much Jared for making my purchase such a comforting experience!
Sharpe BMW is AMAZING! Very fun, non stress experience choosing my vehicle. I worked with Jared who was very knowledgeable of ALL vehicles and super patient with me as I wanted to try the BMW 3 or 5 suv, Jag’s suv, F pace and Discovery. I purchased a Range Rover Evoque lol. I kept changing my mind, went back/forth over what details would b most important to me and the Evoque checked every box even though was not in my radar. Jared patiently guided me through my decision process giving me pertinent info to make a final decision and feel GREAT about it. And that’s just the beginning. Owning the vehicle for a week as been wonderful. Love it even more and they put a ceramic coating on the car that takes it to the next level of BEAUTIFUL.Thank you Jared and Paul (wonderful dealership manager) for working with me to get the car of my dreams. Love the level of customer service u provide. Love ur showroom, smells like a spa which is great to help take the edge off. Love everything about the experience and would HIGHLY recommend everyone come to u!!! (Even though name says Tom, it’s Brenda writing the review btw.)
Jared and team were incredible to work with. As a first time car buyer, they made everything from the inquiry process to the purchase easy and painless. They went above and beyond finding the right car for me and making sure I was happy with my everything about my purchase.If you’re looking to purchase a new vehicle go with Sharpe!
Great car buying experience!! Never thought I would say that, but Jared, Brett and Mary were terrific.Land Rover should send this dealership more cars. I highly recommend buying from Land Rover of Grand Rapids.
We purchased our Range Rover Velar last year, and couldnt be happier. We were given more than expected for our trade-in, and received a great price on our new vehicle. Our Sales Rep, Brett Bader was very helpful and professional throughout the process. I recommend Land Rover Grand Rapids and Brett Bader with enthusiasm.
This is the 3rd Land Rover I’ve purchased through Larry Brandsen and the team at Sharpe in Grand Rapids. My experience as always was excellent! Larry is knowledgeable, quick to answer questions, thorough and such a delight to work with.
I just want to say I had a great experience and love the Range Rover Evoque that I was able to Perches from sharpes dealership of Grand Rapids .. My sales man Jared Gipe was fantastic to work with .!! I can’t say enough how great an experience it was to work with everybody their at Sharpes ..😀
Brett did a great job from beginning to end and made the buying process hassle free! Thanks!
THANKS - Larry Brandsen at Sharpe for making my first new Range Rover Sport HST a very comfortable purchasing experience with great attention to detail and follow-up.:)
Just this week we received a surprise call from Paul at Land Rover Grand Rapids. A $1000 check came in to their dealership as a rebate for our car. Instead of keeping it, he called and passed the check on to us. Im blown away by their integrity. Also, this dealership is pure luxury...its not a bad thing to have to sit in their showroom/waiting area for your car to get serviced. TOP NOTCH
Our experience working with the team at Land Rover of Grand Rapids was excellent.We have owned several Land Rovers over the years and have come to know a number of Land Rover dealerships over that timeframe, as such would recommend Land Rover of Grand Rapids as one of the best weve experienced.
Met with Dave Keenan, who was just excellent. They have a smaller inventory of cars, but thats to be expected for Jaguar and Land Rover. The showroom is impressive, clean and inviting. Every staff member I interacted with was friendly and helpful. Dave, our sales person, was very knowledgable about the cars and answered all our questions. He did not try to pressure us at all. Super experience, recommend over the east-state dealers.
I have been buying cars for 10 years now and I have never had such a positive experience as I did with Sharpe Land Rover. The management and salespeople (especially my sales advisor Larry Brandsen) were not at all pushy and they did everything in their power to make sure we got the best price. They offer phenomenal service and a great user experience.
Had a great experience purchasing our new LR Discovery from Larry in sales. He was a tremendous help all through out the whole process. Always willing to return calls or emails, and believe me I made a pest out of myself. Larry is a stand up kind of a guy, someone that I really feel I can trust with honest answers to questions. This is our first Land Rover experience but Ive got a feeling it wouldnt be our last at the Sharpe Collection. THANKS!!
No regard for your time, drove 1.5 hours one way to get there, they looked at my key fob said, well get one on the way next available appointment was a month later, came in and now they telling me after a 1.5 drive one way again, its the wrong key fob, sorry you had to drive again, take it up with the people you bought it from... You could of check the 1st time I was there, no wonder why Land rover is loosing so much market share to Lincoln. I have owned 4 Land Rovers and this will be my last, the service was never great but this was definitely the thing that pushed me over the edge.
Since there is no Land Rover dealer in our city, it was necessary to plan a trip to Grand Rapids for a simple service need. I called Coleman in the Parts Department in advance of the service appointment to order the part. When I received word that the part was in, I scheduled with Dave in the Service Department for an actual visit. Both were extremely courteous and sought to get us in and out as quickly as possible. The whole experience was amazing. Thanks to LR of GR for great service.
Land Rover Grand Rapids is one of the most professional dealership we have ever dealt with. You are never pressured to purchase a vehicle - and if you decide to purchase a vehicle - they take the time (thanks Brian) to answer all questions and telephone calls - willing to make any changes to your order that you request.Awesome job!!!
This Land Rover location is where I take my vehicle and each time I’m met with a friendly service person willing to help. Dave was happy and smiling and the atmosphere is inviting. The waiting area is stocked with snacks and good coffee.
Great experience at Land Rover of Grand Rapids!!!! Unbelievable service and customer care traveled all the way from Chicago to purchase my new Land Rover. Larry was such a pleasure to do business with I had a question everyday and he always replied promptly and ensured I was taken care of beyond what I ever could imagine. Great Job Guys!!!!
Dave and team have always been great to work with. The service staff is professional and does a great job with informing you about exactly what is diagnosed on your vehicle. The new sales/service area is also really nice for those who need to get work done while maintenance is performed. I will definitely continue to recommend/use Land Rover GR for all my LR needs!
We were looking for a vehicle to safely transport our children through the Michigan winter and not only found such a vehicle at The Sharpe Collection, but also found our sales consultant and dealership for all of our future automobile needs. From the moment we walked in the door our sales consultant, Jordan Fisher made us feel at ease and answered all of our questions with expertise. Needless to say, we found our new vehicle. There wasnt any uncomfortable negotiations or high pressured sales. It was the first time we ever felt that we were not just another sale in order to reach the dealerships monthly sales quota. Jordan was sincere and listened to our needs and expectations for our new vehicle and we found the perfect one that will fit our families needs for many winters to come.When we took delivery of the vehicle and signed the final papers, we didnt have to wait around for the business manager or the sales consultant to complete paperwork or get the vehicle ready. We walked in and within 15 minutes we were out the door driving away in our new vehicle. Jordan gave us a full tutorial on operation of the vehicle and made sure that all of our questions were answered. The vehicle was in impeccable condition. Jordan has since followed up with a phone call, email and hand written thank you note to make sure that we are completely satisfied with our purchase.If you are in the market for a new vehicle, we highly recommend that you go see Jordan or any members at The Sharpe Collection. You wont be disappointed!
I have been a customer of The Sharpe Collection for over 20 years and have purchased many vehicles from them as well as other dealerships in the Grand Rapids area. When it comes to the things that are most important to consumers; fair pricing, great product and service after the purchase, I have not found any dealerships that can compare. This dealership does everything right and has the best staff of friendly, competent sales and service professionals. Whats not to like?
Purchased our third Land Rover with Larry Brandsen and couldnt be happier! Larry is a pleasure as always to work with - he is patient, accommodating and gets the deal done. Would highly recommend Larry and Land Rover Grand Rapids.
My wife and I purchased a Land Rover from the Sharpe Collection this week, I have purchased many vehicles over the last 20 years and this was by far the best experience I have been a part of. Jordan Fisher was my salesman and worked for us until we had all that we needed. Jordan and the team at Sharpe got us a better financing rate than we thought was available and gave us more for our trade than they thought was possible. The paperwork and delivery of the car took less than 45 minutes and was absolutely hassle free. From the moment we first met Jordan there was zero pressure and at all points throughout the transaction it was up to us whether we were ready to purchase or not. We were introduced to the service manager and look forward to having our vehicle serviced at Sharpe. We would recommend Sharpe and Jordan to anyone looking for one of the vehicles they have to offer. When the time comes to purchase again, Sharpe will be where we shop.
Even if I had not bought a vehicle from Land Rover GR, I would recommend the dealership for their detailed knowledge of the vehicles, commitment to customer service and low pressure sales effort. Jordan and Paul went to great lengths to make sure our buying experience was top-notch. Out of the 8 or so dealerships we shopped, they and one other were far above the others.
We had a first class experience with the staff at Land Rover, Grand Rapids. Their professionalism was respectful, non pushy and empathetic in our decision to lease a Range Rover Sport. Brian Justema is a very knowledgeable and responsive sales advisor and Paul Flood is a quality sales manager with an emphasis on us feeling comfortable with our decision. On balance a quality organization.
The Sharpe dealership and especially, Paul Flood, Sales Manager, went above and beyond to make sure I found a car that fit my picky requirements!It was probably the most enjoyable buying experience ever and I have bought 14-20 cars in my life. There were some problems, but that is what made it a great experience, they were honorable and fair.
Drove from Kalamazoo to take car in for check up and possible repair. Heard a bad sound coming from the back of my Land Rover LR2. I went to local shop in Kalamazoo and quoted an amount greater than Land Rover Grand Rapids and they werent totally sure if it was the issue. Land Rover Grand Rapids had great customer service. Explained what was wrong which didnt need half the work the other shop said. They had a comfortable waiting room with snacks and also offered a loaner car for the day so we didnt have to wait there. The repair took place the same day. They noted if it took 2 days they would drive the car back to Kalamazoo and swap for their loaner. They really did a good job and was worth the drive to Grand Rapids to make sure we knew what was really wrong with our car and believe we had a fair cost.
I had a great experience purchasing my vehicle from Larry Brandsen. He was very patient and kind. He explained everything and I have never felt so comfortable purchasing a vehicle from a dealership before. Thank you Larry!
My wife and I have been using their service department for the past year and absolutely love it!!! The crew from the top down are 100% incredible. Got the car detailed a few weeks ago and they sent me home with an uber and the next day it was done to perfection and sitting in my driveway. Would definitely recommend.
Respectful, Responsive and Really easy to deal with. I had a great experience with the Sharpe collection when shopping for my Evoque. It started with the communication through internet/phone calls, prompt responses, pictures, details of the msrp and other options in their inventory.When the price was negotiated the deal was handled perfectly, did not make me uncomfortable with unnecessary financial options. Jordan Fisher made our experience wonderful and want to say thank you for the coffee mug.Sheshu
This is my second Range Rover I have bought. Larry and the staff at Grand Rapids were far superior to the last dealership I worked with. They were courteous and made sure I walked away happy. Thanks Sharpe!
I have recently leased a Land Rover Discovery from Sharpe Land Rover, Grand Rapids, MI. This is my first Land Rover. I worked with Larry Brandsen during this process and completely satisfied with his excellent service and experience. Thank you and Keep up the great work.
I was very happy with dealing with Land Rover Grand Rapids. I dealt with Larry Brandsen and he was a true professional. I LOVE my new Range Rover and would recommended this dealer to anyone who is in the market for a Range Rover.Jolene
Brett went over and beyond in providing me with a great car buying experience!
Larry was the epitome of a professional. We arrived on a Saturday close to closing, and we werent rushed, pushed to make a decision or abandoned. Larry and the whole team rolled out the red carpet and made us feel so welcome! Larry was knowledgable and pleasant as we took turns test driving the Evoque we came to see. We will be back again and again.
When searching for LR4s around the midwest, the Sharpe Collection had the best selection. From the second I got ahold of Jordan, he was straight to the point on meeting my needs. I would be traveling from 400 miles away to pick up a new LR4 for my wifes 30th birthday. In a three-day span, Jordan agreed to a fair price over the phone/email, overnighted accessories (ladder, rooftop cross bars, rubber floor mats, running boards), had them installed, and had the car perfectly detailed for pickup. There was even a birthday gift waiting in the front seat for my wife! Needless to say, she was ecstatic for her new truck on her birthday.As far as the experience is concerned, they had an area for my wife to nurse the baby and for our toddler to play while we waited for the manager to appraise our trade-in. While we were in signing the papers with the business manager, Jordan even helped watch our kids. I have never had a less stressful vehicle purchasing experience. These guys just get it.ps. When we visited our in-laws that weekend, my mother-in-law loved our LR4 so much that she wanted one too. So I dialed Jordan back up and he gave her the same top-notch service and no-hassle negotiation that he gave us!
Brian Justema and the Sharpe finance staff did a superb job getting us into a car that fit our needs quickly and at a great price. This was easily the best car purchase we have ever experienced.
Great experience. Larry did a great job sorting out a more unconventional and difficult purchase that involved a dealer swap, remote pickup and trade. The guys handled everything, we just picked up the car and drove off.
The worst customer service ever. When I arrived I was approached and asked if I was okay with paying 240 an hour for an inspection. I advised I was quoted something different and asked him to pull me up. He advised nope that was not even possible. He asked who I spoke to and I advised a man he stated the only two men working in service was himself and his boss. After feeling mistreated by someone who did not know who I was, He finally looked me up and found out that I was indeed quoted the rate I gave him. He never apologized or looked me in the eye after that. He was rude, treated me with contempt and advised me at the end, that he would not be calling my warranty company for the repairs and I had to do that and make another appointment. I have never been treated with such disdain. I will never return to this place and have told all my friends. Land Rover Farmington Hills is where I will send my business.
First Class! You wont find a better dealership (in any brand) anywhere. Dave is the most efficient & caring Service Advisor you will ever meet. The boutique nature of this small shop allows them to offer unparalleled service (in sales as well).
Not happy with this dealership. I had purchased 2 key fobs that i needed to replace, less than a year ago. I had a one year warranty on them. I lost one of the fobs, never used it, because i lost it that same week i had purchased it. I found it, and after my guess of non-use of it, it was dead. So i took it into the dealership to share this with them and to have it looked at. It would be a $90 charge, even though it was warrientied. I was to pay them to check it out and if it wasnt the battery then my loss of $90. Fobs are $350 and paying for two, within the same year, where only one works, isnt impressive for this dealership and how it was handled...like sorry about my luck, so to speak. I dont recall any limitations to my warranty which should decently cover something more than it has...which is nothing.
Dave and Kevin were great! I went in to get some tires and Kevin found that I my daughter had a bad thermostat. They had the part and replaced it on the spot. Had he not looked my daughter would have been stranded on the side of the road. Thank you for going the extra mile.
LRGR has been servicing my RRSC Sport for the past 3 yrs and I have to say that Ben Dekruyter and his team really went the distance for me at the conclusion of my last visit, I look forward to continuing our relationship as well as recommending LRGR to other Range Rover enthusiast looking to have their vehicle serviced!
Visit Brian J. He really knows his stuff and you can tell he loves his work. Very professional and accommodating. Never pushy in any way and puts the shoppers needs 1st. Very patient and informative.
Boyfriend took range rover in for diagnostic and they could not tell us what was wrong with it. Then when we were driving it home they had not closed the hood all the way we had to pull over. Just dangerous.
Our experience was Fantastic! Larry Brandsen was very helpful and Knowledgable I have never experienced anything like it. We love our Range Rover
As always, Dave and the Staff at Land Rover take excellent care of our Rover (and us). On time, great service and reasonable prices.
I thought the guys in the maintenance dept were rude and never even looked at me in the eye
Make sure you check with other shops before agreeing to any auto repairs with this company. They tend to overcharge their customers for repairs that can be done for a fraction of the cost elsewhere. Buyer Beware!!
Larry went beyond expectations to make sure we found the car we were looking for. Highly recommend.
If you are looking for a new or used Range Rover please see Don he is amazing.
This has to be the worst service department I have ever had the pleasure of working with. The parts department customer service is terrible and they dont have a clue about parts. I wish I could give them 0 stars. This place is unprofessional. Horrible service.
I worked with the service department. Every person I worked with was willing to help and competent.
My parents got a 2015 white range rover supercharged from there great experience
Always feel like Im top priority, given the best service and everyone there is solicitous of my comfort while waiting.
Horrible at returning calls for a service.
Great staff very friendly
Great dealership. Professional, honest, and enjoyable to work with.
Came in with a specific problem although they couldnt solve it they made several good suggestions and they cleaned my car for free.
Awesome place. They accept vehicles on Saturdays
Easy in and out for my loaner, while my car is being worked on.
Exceptional...knowledgeable and pleasant experience with our sales professional.
Great place, great mechanics, especially one named Jarod
Bias.
Best service youll ever had, I promise!
Top notch staff and services!
Great Service and seamless process
Wonderful 👏 great! So happy!
Best service anywhere!
Exceeded My Expectations at every turn!
Very professional and courteous
Crud
Nice people and place.
Hospitable convenient relaxed
Beautiful vehicles
We had a great experience purchasing a vehicle at Sharpe Land Rover in GR. George was super helpful and made the process pleasant and easy. I’ve never owned a Land Rover before but I’m very happy with my new vehicle and think it’s a perfect fit for me.
Total reviews rating 4.5
91 Reviews for Land Rover at Grand Rapids 2023:
Review №1
2022-06-14Brett Brader and the folks at LR GR made my first new car and new lease experience a breeze (even with me being 2.5 hours north) all while delivering the most luxurious of customer service. I love my new Range Rover Velar. Their timing was just as the estimated even given the supply chain shortage. Great value. I will be a customer for life! Thank you all!
Review №2
2021-11-23Recently purchased a vehicle from Land Rover Grand Rapids. This is my 3rd vehicle from this Land Rover dealership, and each and every experience has been awesome. Every aspect from the sales to the service department, has been great. The employees are extremely professional and cater to your every need. A huge thank you to Land Rover Salesman, Brett Bader who was extremely knowledgeable and helpful. His assistance with my trade-in and the purchasing of my new vehicle was invaluable. Much appreciation to Shawn in sales as well for helping with my purchase. Nothing but wonderful things to say about my experience!
Review №3
2021-11-01My experience at Sharpe Cars was excellent! What great customer service in terms of Brett and his team to ask all of the relevant questions while I was in search of the best vehicle to fit my current preferences. My correspondence via email and phone calls with questions and accessibility to information was quickly provided. Navigating the steps to purchasing the 2020 Land Rover Discovery Sport was very much a positive and enlightening experience. I will continue to trust their expertise as a customer. Thank you!
Review №4
2022-06-24George & the entire team at Sharpe Land Rover In Grand Rapids were just wonderful to work with. They made trading in my 2017 and purchasing my new Range Rover Velar a breeze. I definitely will be recommending George to my family and friends!
Review №5
2022-06-26Owning a Range Rover has been a dream of mine for the longest time! Brett Bader was simply fantastic, truly a rockstar! Super professional, helpful, and fun to work with from the first test drive to handing me the car key! My husband and I moved to Michigan from NJ and my new car is actually from the dealership we used to live near in Jersey, meant to be! What a wonderful experience, thank you to the entire team/family :)
Review №6
2022-06-01Communication wasnt the greatest. I had left two voicemails to Dave, in service, leading up to my appointment date. He would never return calls. I had scheduled a service visit to have a recall done. I didnt know the full extent of the recall. But had they explained what was going to happen they would have actually made money off of me. I really would have liked to have had the fuel filter replaced and had I known the tank needed to come down for the recall I would have happily paid the additional cost to do that.Ive rated them higher than I originally felt I should have because the work was completed pretty quickly. Plus one of the younger sales guys politely entertained me while I waited for Dave (because he had a super important call he was on hold for that was preventing him to address me.)This experience could have been improved and I would have been willing to pay to have additional work done to the vehicle. But when I had asked Daves assistant to have a quote done I was told we dont provide quotes because people hold us to them.The work that I will be having completed from a reputable local shop (that could have been your dealer):*Full cooling system overhaul to replace the old brittle plastic/rubber hoses that commonly break on the 5.0 engine.*Transmission fluid and filter change*Brake fluid and steering fluid exchange*Spark plug change*Fuel filter change*All four sway bar end links (one is completely broken off and wasnt even noted by your service dept)*Any additional services they recommend as they begin the teardown*In the future I would recommend service writers being familiar with the service interval schedule. Also being willing to give even a guestimate for services because, in this case, I do plan on spending several thousand in order to ensure I can keep this vehicle on the road for many more years to come.Thank you for completing the recall quickly!
Review №7
2022-03-17We had a fantastic experience with Brett! He is extremely knowledgeable about everything Range Rover and an absolute pleasure to work with. We look forward to a long term partnership with him.
Review №8
2022-06-04Great experience!! Brett did a great job with helping me purchase my new Range Rover sport. Would definitely recommend this dealership to family and friends.
Review №9
2022-05-18This review is for Dave in the range rover service dept. He is fantastic! Professional, courteous, and went out of his way to be helpful. A true asset to your dealership.Dr. Bokhari
Review №10
2021-06-04Twelve years ago we purchased our 2008 LR3 Land Rover from Larry Brandsen. We again returned to the Grand Rapids location to purchase another vehicle from Larry. We were delighted to see him. He is very open and honest and advised me toward a newer vehicle instead of the used ones on the lot. I therefore received a much more aggressive vehicle warranty with a inconsequential price difference.He went over every menu setting and manual adjustment prior to driving it an hour and 45 min home. We are very pleased with this dealership and especially with Larry.