Land Rover Livermore
Address: 3500 Las Positas Rd, Livermore, CA 94551, United States
Phone: +1 925-273-7956
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments,
Phone: +1 925-273-7956
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments,
Category: Land Rover dealer, Car dealer, Car finance and loan company, Car leasing service, Motor vehicle dealer, Truck dealer, Used car dealer, Used truck dealer
Rating: 3.5
Site: https://landroveroflivermore.com/
Worktime:
Rating: 3.5
Site: https://landroveroflivermore.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–7 PM |
| Tuesday | 9 AM–7 PM |
| Wednesday | 9 AM–7 PM |
| Thursday | 9 AM–7 PM |
| Friday | 9 AM–7 PM |
| Saturday | 9 AM–7 PM |
| Sunday | 10 AM–5 PM |
Name: c*** h*****
Date: 2024-06-15 01:29:50
Rating: 5
Comment: Great experience! Lubna was patient and guided us through the whole configuration all the way through the delivery process. They even had a big bow on the car when we arrived. Lubna surprised me with an awesome customer appreciation gift, as well. 🎁
Click here to view more comments
Name: a**********
Date: 2024-01-29 22:54:58
Rating: 5
Comment: I’ve had great experiences at JLR Livermore! The staff is very attentive and knowledgeable, and always know the latest trends and newest features for Jaguar and Land Rover vehicles.The dealership is beautiful as well, with visuals of all the different finishes and colors their cars are available in. I specifically love the one-car garage built into the space, where a featured car is usually showcased.My personal favorite is the new Defender, which replaced the classic LR4 a few years ago. This vehicle is available in a ton of different mods, which the dedicated team at JLR Livermore can help you with during your next visit!
Name: E**** A*******
Date: 2023-12-30 21:37:44
Rating: 5
Comment: I recently purchased a used Ford F-350 here and the overall buying experience was very good. The sales rep that I worked with was Ryan Covay who was very helpful while negotiating the price of both my trade and the truck that I purchased. Overall, he provided a comfortable and low pressure atmosphere that is often missing when buying a car. Thank you Ryan for helping me get a fair price for my trade and a great price on a beautiful truck! I would not hesitate to buy a vehicle here again.
Name: K M*****
Date: 2023-12-17 22:11:10
Rating: 5
Comment: Louis Salas is awesome. He made the car buying experience smooth, comfortable and super pleasant. I highly recommend this dealership and working with Louis.
Name: I**** A******
Date: 2023-12-15 05:42:31
Rating: 5
Comment: The customer service I received at Livermore Land at over was outstanding! Loui and Lauren are so helpful. Thank you for all your help.
Name: G******** S****
Date: 2023-10-11 19:56:13
Rating: 5
Comment: Very nice full satisfaction
Name: J******* H*****
Date: 2023-08-22 23:37:17
Rating: 5
Comment: We really had the most wonderful experience purchasing our Range Rover! Lauren and Anthony are the best! From the start, Lauren made sure we were happy and really took the time to genuinely listen to us. We were unsure if we wanted to purchase an Autobiography or a Defender. Lauren quickly had us on test drives in both vehicles and was able to answer all of our questions with ease.We also had a trade in vehicle, they gave us a great trade in price. The entire trade in process was extremely easy!Another thing that stood out to us; we ended up purchasing our vehicle towards the end of the night, and they had no problem staying late. They wanted to make sure we were very satisfied and happy.We LOVE Land Rover Livermore! AndWe Love our new Range Rover🖤Thank you Lauren and Anthony!!
Name: T****** S******
Date: 2023-08-21 18:57:46
Rating: 5
Comment: My husband surprised me with a 2024 Range Roger last month. When I say the customer service was top notch, believe me it was!. The whole team made the process very smooth for my husband and I. Cedric our sales guy was amazing!Hands down, this Livermore dealership is where you want to go when your ready to purchase a vehicle.Lubna explained all the bells and whistles the vehicle has. Overall 10/10 experience. The vehicle is beautiful
Name: J** G******
Date: 2023-07-02 01:59:06
Rating: 5
Comment: Lauren Eisenberg and the entire team (Lubna, Bruce and Frank) at Livermore Jaguar Land Rover have been wonderful to work with for our beautiful new Range Rover. Car dealers can easily get everyone nervous about being dealt with fairly, but Lauren and the team at Livermore JLR were honest and straightforward - they kept their promises and Lauren delivered the spotless car to my co-buyer and sister Kathi at her Danville residence with a full tank of gas. I felt we got a fair deal considering how difficult these cars are to find, particularly in a beautiful Portofino Blue color. More importantly the team clearly wants to stand out from the “car dealer crowd” with their transparency and customer service - and they do. I couldn’t be happier with our purchase, Lauren and Livermore JLR.
Name: K**** P**
Date: 2020-12-09 02:01:55
Rating: 1
Comment: They dont deserve any star at all. DO NOT EVER bring your car there for any reasons.I brought my car in August for two separate safety issues:-- One where it was losing power on the freeway.. almost shutting off.--Second where it would not engage the starter and I could not start the vehicle. Both were intermittent issues and both serious safety issues.To make a long story short, the service department didnt find the problems. They said they would take my car on an extended drive to try and determine the issue. After it was done, they found nothing and indicated they drove it 100 miles. Well, this is what I found out when I picked up my car and the paperwork:1) THEY ACTUALLY DROVE IT 240+ MILES instead of 100 miles(see the attached).2) DRAINED THE GAS(NO REFILL),3) SMASHED NOT JUST ONE, BUT BOTH CUP HOLDERS(see attached).The rubber knots attached to the walls in cupholders were all broken, not even one survived. One got pushed all the way in, and theres tree leaf inside the hole.4) The worst thing was they DELETED THE MAJORITY OF THE MILES FROM JOURNEYS (see attached),5) SOMEONE DROVE MY CAR HOME in Tracy stayed overnight(see attached) WITHOUT my consent.When I asked the Service Manager how/why my cupholders were broken? He responded We will replace it. ITS UNDER WARRANTY. Sounded its ok to break my car because they can fix it. What about my time and efforts to drive here and wait? I live over 30 miles away from the shop. Every visit takes me 3-4 hours, at least. Im also a single mother working professional. During this pandemic time, I had to take time off from work. Obviously, they dont care at all. I also suspect my car was likely mistreated mechanically in the same manner, causing who knows what damage down the road that I wont notice just yet. I have no doubt if they disrespected things I can readily see, that they equally disrespected things I have no way to see.Theres more disappointments with this dealership, but I dont think they deserve my time and energy anymore. Hopefully, my experience can bring some awareness to you. Best advice is, stay away!
Name: X** C***
Date: 2020-02-27 19:01:56
Rating: 1
Comment: Here is my storys, I bought Range Rover here and visited for services multiple times, For now there are three cases happened on me,Summary: the price is 30% higher than other dealers, Mechanic lack of skills, give the car in unsafe stage, Worst service advisor, Lie to the customer, didnt respect the customer, the service ask 10 stars reviews！！！！1. (Worst service advisor and Mechanic lack of skills and didnt care the customer) I installed deployable side steps, after I get the car, I found the engine covers corner is up, and I ask the service to fix it, they just sent someone force press the up corner side down which make there is one very easy tell Indentation, I spent at least one week talked with them and final I said I dont want the car and get my money back then they give me the manager to deal the case. at that time Alex is my service advisor, and that is the worst service I got for now.2. (Lie to the customer, didnt respect the customer, the price is 30% higher than other dealers) After I got the car back, I checked the side steps, I found there are 6 parts missing which Range Rover website showing must in the box, and there are at least 4 screws didnt put on, now I could directly tell there four parts are loose, and before I found the reason why they are loose, they told me that is normal when you install the side step. When I get back to the parts, Randy, who I think is manager told me will call me back after couple days after checked with manufacturer and sent me the email with pic what in the box, I confirmed the couple days he means two days, but after two weeks there is no call back, then I make the call, First he didnt say why he didnt make the call and didnt say anything about sorry make this happen, he only said can you wait me 5 mins and I need check something else, after less than 2 mins he came back and said that is it all in the box and if there is something missing must be mechanic fault, then said I have other customer hang up the phone. Here is my points, if you could tell the result in 2 mins, why at first point you need two days and talked with manufacturer? So I dont think he make the call and help me confirm the parts in the box, then I go to other dealer they told the missing parts is in the box.3. (Mechanic lack of skills, give the car in unsafe stage) I did the oil change here, when I get the car back and head home, I already on the Highway, Then I found the software update they did didnt finish, I tried use the on Vehicle computer change the driving model, always fail.but After 9 months, they told me this will not go unnoticed. After I go to other dealers repair everything, they try to make themselves looks good?Edited:After I bought the car, I always have issue of the key, The advisor told me that is by design, But couple day ago, I bring my car to another dealer, they are willing help me check the key, finally found the wire is damaged. which make me thinking are the LAND ROVER LIVERMORE sale the car without any inspection / just sale the car with issues? or they just know the issue but dont to make the customers life better? either way is point to one thing, they are not care about the customer.
Name: A*****
Date: 2019-05-12 00:00:12
Rating: 5
Comment: Amazing service. Ask for lucas everytime if u are looking for a new car. We love this guy and his stories.
Name: A****** G*******
Date: 2018-12-16 23:48:40
Rating: 5
Comment: Great place! Sale reps dont pressure. They want to put you in a car that fits you and your budget. Very helpful.
Name: J***** N*
Date: 2018-08-06 23:23:33
Rating: 1
Comment: Unless you want Livermore Land Rover and Jaguar to ruin/damage your car, depreciate the value of your car by using their service dept, or allow people to take your car out joy riding, I would not take it here for your own safety!! Do not trust them at all!I purchased my car from them on 7/21/18 and as part of my purchase agreement, Don Ingles, the owner agreed to touch up some areas on my Range Rover. They picked up my car on 7/25 and delivered it back to me on 7/28 and kept it for 4 days and 3 nights. When my car was returned, it had an extra 33 miles on it. The person who worked on my car does not even have a State license to perform auto body work to a Land Rover, let alone any car, took my car joy riding, damaged it by having it keyed, added more door dings, over sprayed my car with cheap paint, didnt install the panel correctly and didnt do the work they were supposed to and caused a bunch of other damage since they are not trained to do auto body work. It looks horrible. See photos.When they took my car out Friday night (Im assuming it was Friday night since they had it until Saturday afternoon, they programmed their favorite Hispanic channel into my presets, when I only had 97.7 on it, had the stereo turned up full blast and then sprayed their stinky, cheap cologne on my seat belt and chair and the entire car smells of it, which gives me a headache. They set the mood, like they were going out to party. My car is ruined now and they have devalued my it!When I called Don Ingles, general manager/owner to tell him what I had discovered right after it was delivered to me, he told me I was being too picky and reminded me I bought a used car. I reminded him that we inspected the car and none of the additional damage was there before and my car looked pretty nice when I bought it. I asked if he was going to do anything about the joy riding and damage caused by their employee and he said no. He said to bring the car back on 7/31.I met with Alex, the service manager on 7/31 at 8:45 am and went over the original list of work they needed to complete per my sales agreement and then we went through the long list of damage that was added to my car, in addition to all of the incomplete and botched work.When I asked Alex and Don if they were going to do anything about their employee for stealing my car and damaging it, they said no. Since they refused to do anything, I had to call the police. I spoke with Omar and he said they had surveillance videos of the employees and he would provide it to me, they denied damaging and taking my car out joy riding and then threathened me, since I told them I wanted the name of the person responsible to report to the police. Livermore Land Rover has compromised my safety since they wouldnt take care of this issue from the start. They should have never attempted using an unlicensed person to repair my car.On 8/3, I spoke with the new 3rd party auto body vendor H&S Hascienda to find out what they were going to do to my car and they said the owner, Don only told them to complete part of the work, which is a big problem! They are supposed to remove the oxidization from the entire car, but Don only told him yo remove it from the rear door. Im not sure what they are doing to my car, but they have had my car since 7/31 at 9 am and on Friday, 8/3 they wouldnt start working on it until Monday, 8/6.The people and service at Land Rover, Jaguar of Livermore are horrible and incompetent. Do not shop here!!!
Name: T**** P*********
Date: 2024-06-20 13:06:11
Rating: 5
Comment: Land Rover Livermore knows how to treat people right. All of the staff are helpful, knowledgeable, and make it their business to go above and beyond.