Wheelchair-accessible car park
Yes
Lasco Ford Service and Parts in Fenton
Categories
Location on the map
Fenton, Genesee County, Michigan, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 810-390-5561
Site: https://www.lascoautoparts.com/
Site: https://www.lascoautoparts.com/
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:8AM–2PM
- Sunday:Closed
Comments (74)
Buyer beware. This may be a real brick and mortar business but their online store is run like some guy shipping out of his basement. I ordered 2 parts (floor mats) for my vehicle. I entered my VIN as requested. I get an email response to my order saying I had ordered the wrong part for my vehicle and asking if I want them to swap out with the new part. After a review of the new part I realize that it is the same part I ordered. I reply telling them this and I get a generic response thanking me and saying they swapped it out. I then receive an email saying it shipped with a FedEx tracking number but only one of the parts I ordered were shipped. During this process I left two voice-mails asking for a call back to help try to figure out whats going on, I never received a call back. After about two weeks the shipment tracking number still just showed label printed. I email again asking what the status is and finally get a response saying they would look into it. A few days later half my order shipped and I finally received my product. I still have not received my other part, yet the shipping cost was never reduced. At this point rather than try and get them to refund me the shipping difference and or getting my other part with a bunch of unanswered emails and calls Ill just take the loss. Definitely a frustrating experience.
Hope you like them holding your vehicle for weeks on end, various excuses and zero accountability. Coffee is ok though.
After trying to find the appropriate part for my car (which was a pain, but no fault to any of those that helped me), I ordered what I initially thought was the correct part. Just after purchasing the part, I found out that the part I had just ordered was the wrong piece. I needed KR3Z-6344210-AA instead of an KR3Z-6344210-AB. The part I ordered was AB.The people with Lasco Ford in the parts department instantly cancelled my order and helped me place my order with the new part. They went out of their way to ensure I got what I needed and took care of me. I highly recommend Lasco if this is the quality service they provide.
Just got off the phone with Ryon who was just AWESOME in helping me round up some parts for my Ford F-150 truck.He was friendly, cheerful and attentive; his patience was amazing and he knew exactly what I was trying to find. He obviously loves what he does and puts his customer first. This pleasant experience was far and above my expectations! Thank you for hiring great employees like Ryon.
I rarely write reviews, but this place deserves it.Ryan is an outstanding online parts rep; He always answers the phone with a great attitude and will jump through whatever hoops he needs to in order to get you your stuff when you need it. Just a solid dude, and the reason why I keep coming back instead of going to the other guys. Give the guy a raise.Their prices are always the best as well.I was not provided any compensation for this review, its just my honest feedback.
Purchased some parts for my truck from Lasco ebay store, the listings were very specific about the part numbers and I knew the exact parts I needed. Following day, while I was at work Austin at Lasco messaged saying if I didnt provide my VIN they would send the wrong parts, not the parts listed in the item listing. Apparently two hours was too long to wait for a response with my VIN so he sent another message saying they are sending parts and if they arent the right ones theres a high restocking fee, high return shipping charge, etc. Of course I didnt see either message until 4 hours later when I finished work. Messaged back to Austin why he couldnt wait for my response and received a long-winded response about how people should always have there ebay on and blah blah blah. Order didnt ship for almost a week. Will not order from Lasco again.
If I could give 0 stars, I would. Please, please, please heed my warning. I have a 2009 F350. The truck was sounding more like a vacuum cleaner than a big, strong diesel. I took it to a local shop and they could not figure it out as they do not do much work on diesel engines, and recommended I take it to a Ford dealer. I have heard and witnessed shady practice from Lasco on the sales side, but had never dealt with their shop, and they were close by, so I figured I would give it a try.They cahrged me $120 for a diagnostic - which was fine as if I went with their fixes, it would come off as part of the bill. After several days, I got a call. They told me that there was an exhaust leak somewhere, but in order to find it, they would have to pull the entire engine out. $2,000 was the jump off fee for this plus fixing whatever leak there was. I declined this option to find somewhere else cheaper. They sent me a text to make my payment for the diag fee, in which I replied start to as told, but never got this link.I went and got the truck anyways - I had the wrong keys put back in, so whomever has a white F150 with a topper, is probably going to be typing a complaint, as those are the keys I received. I took my truck to another shop. This shop was weeks behind, but received a call from them. They told me EXACTLY what the issue was AND the fix for this...drum roll please...$150 out the door!Lasco charged me as much for the diag fee as the entire fix and was trying to get somewhere north of $2,000 more for the repairs.Please use this as a warning and DO NOT BOTHER.You have been warned.
Ford dealer wanted $800 for LED tail light for Expedition. Lasko was about $500 plus $80 core charge. After shipping charges of $20 to send to me and $68 to send core back I guess it’s still a good deal. Shipping box was Huge! The light was perfect and fit like new. Maybe keep the core for parts rather than return it.
Lightning fast shipping, great inventory of parts at affordable price
Lasco Ford is the closest dealership to my house, so thats where I go for oil changes that involve fuel filter changes. Im picky about anyone messing with a $95,000 truck. Lasco does great work for a good price
Would leave negative stars if I could...Ordered bed extender for 2020 F150, arrived missing parts. Has been two (2) week and multiple emails trying to get shipment of missing part or return label and have received neither.
Ordered a small part for my truck, the wrong part was sent to me. Contacted customer service and was told I ordered the wrong part. I double checked and verified that the mistake was on their end and requested the correct part be sent. Multiple exchanges with their support telling me in different ways how I was wrong. I started to question my own sanity. Triple checked and confirmed the wrong part was sent. Pleaded with them to just send me the part that I ordered. Finally someone agrees, tells me to keep the wrong part and wait for the correct part. In the end, I got what I needed and I’m grateful for the fairly quick shipping and low price, but the customer service is lacking.
Lasco has always been such a HUGE help for having and locating parts for CarMax. They are my #1 go-to for hunting down Ford parts. Ryon has been the main person Ive dealt with but every time Ive called, no matter who answers the phone, they have *always* been friendly and extremely helpful. Im always pleased doing business with them! Thank you Lasco for all that you do!
I had just ordered something from Lasco Ford Parts online and had a couple of questions, I called the number on their website and was connected to Austin in the parts department. Austin took the time with me that I needed to understand the shipping and timing of my order and really filled in the whole story for me. Thank you Austin, looking forward to future business with you and Lasco Ford.
Working with Ryan was a great experience. He was extremely helpful and informative. The conversation with him concerning what I needed convinced me to order the part through Lasco. Anytime I need a part for my Ford I am going back to them.
Service reps are all friendly and experienced, sales and service work together well and new management really has done work to shape the place up! Excited to see where lasco is on the map in 1-2 years,
Weve purchased our last 4 vehicles here. The service and sales team have been top notch everytime, going above and beyond expectations. If something is not satisfactory they always work to make it right. I cant say enough good things about Lasco!
Needed OEM Ford parts and my local dealers wanted my first child and some. Found Lasco Auto Parts using a popular internet search. Called them up and Ryon / Austin were a tremendous help. Their low prices gave me a warm and fuzzy feeling. I will shop here for my OEM Ford parts in the future.
Im very happy with the service, prompt, cordial and professional, also gave a great deal. I have bought 3 items and the icing n the cake is the very expedited shipping. I am one very happy customer.Nnenna
Ordered an urgently needed part before a trip for overnight delivery. When I called it turned out they would have to special order it and would delay by a day. Ryan called another dealership and worked with them to get one out today. Awesome service and really went the extra mile.
Came to buy a F150 and the salesman was very kind to me. My credit score was decent enough to get an above average APR. I wanted a certain color for the pick up, and the salesman went beyond his duties to help me search around for one. It would be available in 2 weeks, so I was very happy with the effort. Excellent service.
I bought parts from lasko. Ryon went out of his way to help me. Brilliant, knowledge part and always makes sure my family is taken care of. Ive been shopping with lasko for years and been satisfied always.
Ordered a woofer for my sport trac adrenalin. It is on a national backorder and Lasco was one of only 3 places in the country that had the item available. Ordering online was quick and easy and Ryan at the service desk was very helpful and friendly. Thanks Lasko!
Great people, I always buy from them through Ebay. The honor their warranty, they took care of our Lincoln MKZ shocks after they went bad and we didnt have to send the old ones back. Highly recommended +A
Lasco Ford has treated me great in both the sales department and the service department. It is nice to have a dealer that can be friendly and shoot you straight on every occasion. They have my business for years to come.Patrick G.
Great service center. Best Ford Dealership Ive been to in 5 states of moving. Also cheapest oil change Ive ever gotten. Enough staff for a busy 5 star dealership.
Terrible place. They let there Mitsubishi dealership in Grand Blanc run your credit multiple times with out your permission. If theyve done this to you contact the credit bureau, you may be able to sue for $1,000.00.
Great people, good to do business with. Very customer friendly people and facility.
Excellent work by the parts department. My order was processed quickly and professionally. Thanks for a job well done!
Ryan and Austin were instrumental in helping me find the right parts for my Ford Super Duty 6.0L without worry. These guys are an asset to Lasco Ford Parts!
Typical dealership...overpriced service and try to sell ALL the add ons but they do good work and service is always good
Very rude staff. Was sent the wrong part and was told it was my fault because I did not respond to emails that they supposedly sent. There web site listed item as a frame component which it was not. Would not recommend doing business with this company.
Good service. Waited under an hour for 4 new tires to be put on my SUV
This place is a joke do not buy parts from here especially on eBayThey must not have the parts on handThey lie on shipping times and won’t respond backBuy elsewhere !!!
AUSTIN IS YOUR MAN! He worked a killer deal for me...the parts were 100% sealed in great condition...i will never look to another place for parts! Seriously! Give him a call!
It was great doing business with this company. They answered all my questions and delivery was super quick. Quality parts. 💪
Biggest crooks around, HORRIBLE customer service, very nice till they get your money then you are screwed. I would not reccomend this dealership to an enemy
So far so good havent picked up vehicle yet, but everyone was very helpful and friendly.
They are very good at the service department. Very nice and efficient and pleasant to talk to. If they cant answer a question they will find out the answer for you.
The fastest shipping company we have dealt with. Thank you lap
Great online resource for super duty parts...
Great prices on Ford oem parts and fast shipping
Above and beyond on the parts service, best prices as well... What more could you ask!
Best place to get Ford OEM parts and service!
Helpful staff who helped me to get just what I needed for my truck.
Very helpful service department. Great attitude!
Great place to buy a new vehicle
Need parts for your Ford vehicle well they got them.
Very helpful and accommodating.
Very slow at getting back to customers with less than perfect credit.
Very misleading 2 people about their vehicles they sell.
Very professional and helpful would differently recommend.
Great staff.... fast service....a bit pricey
Great place to lease or purchase a vehicle
THANKS FOR THE GREAT SERVICE GUYS!
The service was excellent.
Thanks for sponsoring the photo contest!!
Nice place
Easy access friendly personality
Very nice and professional
Friendly staff.
Fast and friendly
Great service
GREAT PRICES !!!
Total reviews rating 4.2
74 Reviews for Lasco Ford Service and Parts 2023:
Review №1
2021-12-20Love it here! Been to many dealerships in my days working as a tech and delivering vehicles. This facility ranks up there with the best. If your ever in the market to buy or sell, I highly recommend Dylan Carroll. Stop by and see him, you wont be disappointed.
Review №2
2022-02-26I ordered parts and paid for overnight shipping. Nobody has responded to my request for information. However, FedEx did just inform me that, even though I paid for overnight shipping, Lasco sent the parts via FedEx Ground. If I could speak to a person, I would want a refund. Since nobody will respond to my emails or phone calls, I guess my only outlet is to complain here. Dont be tempted by their price structure, they dont deliver as promised. Reading through these reviews, it would seem that Im not the only one to experience this.
Review №3
2022-04-10I would never go back took my truck there for work and they had it all day and never did a thing to it. There were multiple people in the waiting room mad that they were there for 3 hours just for an oil change. This place is a joke. Dont waste your time!
Review №4
2022-07-13Had the part I needed when my local dealer couldnt get it, or even tell me when they might be able to. Shipped fairly quickly.
Review №5
2022-01-03Heard great things about this place. Ordered a part through website on Wednesday, paid for overnight shipping (missed 10am cutoff for next day, delivery supposed to be Friday). Tracking initially stated Friday end of day delivery. Friday comes and goes and delivery now changed to pending. Was it Lasco or was it fedex? Nobody knows. Called in on Monday to get a refund on shipping as the promised date was not met and a cheaper slower shipping options would have gotten me into this week anyway. The only resolution offered was every excuse under the sun on how it was my fault for missing the cutoff for Thursday delivery, the holidays, etc. Your choice of shipping company is not my fault. If fedex screwed up, do right by your customers and take it up with the shipper. Only option I had was to cancel my order. Going to be supporting my local dealer from now on.
Review №6
2022-06-16Ordered online with a confirmation of fitment and picked up a couple days later without hassle. Such a great resource
Review №7
2022-01-08Oil change price has definitely gone up. They stated they rotated my tires but did not (I have tires marked for my cars log book). The service team was okay but nothing beyond expectations, if anything slightly below.
Review №8
2020-09-01Terrific service! I needed an invoice record to cover the warranty for two separate parts that were placed in separate orders and I no longer had the order details. I spoke with Ryon both times and in no time at all after providing a very brief description of what I needed he already had pulled up the info for the order and described to me how the process would go with the warranty, then proceeded to send me a copy of the paperwork to show what I would expect to see, and then faxed the invoice to my local dealership where the repair is being handled. He also then called the service department to ensure they had everything required to complete the warranty work. I can’t emphasize enough how refreshing it is to experience such a high level of customer service. I’ll be using Lasco again because of Ryon’s exemplary support.
Review №9
2021-03-24I placed an orders for a Ford OEM part and was unable to use the promo code in the order to save on the shipping costs. It’s literally hidden. I immediately sent an email to their contact info explaining the issue. After the order was placed I received an additional promo code for 25% off shipping cost from Lasco. I emailed Lasco within minutes after the order was placed expressing I was unable to use the promo code and would like a credit for the discount. The manager applied the credit! Job well done addressing the issue and resolving this issue. Thank you. I’ll be back.
Review №10
2021-11-17Took my car in for full service oil change The service adviser was pushy had a Coupon For $54.95 Tried to charge me for stuff I did not need at all Long story short The final price was over 1 hundred dollars. I had trouble with them before and thought I would try them one more time. Guess I will not be going back again.....