Lehmers Concord Buick GMC

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Name: T****** K***
Date: 2024-05-28 05:18:45
Rating: 4
Comment: Should have a pathway to walk through w/o being harshly & so rudely harassed when some of us actually own Chevy trucks

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Name: o** p****
Date: 2024-05-24 00:53:37
Rating: 5
Comment: Emily helped me right away and got my truck set up for service and shuttle service for me. My truck was ready when promised and Emily sent a ride for me to get back to the shop. Everything ran smoothly and right on schedule.. Truck was clean and ready to tackle the rest of the day. From the folks answering phone calls, to the service and office teams, everyone at this location is great to work with and provides top-notch service.

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Name: J** M****
Date: 2024-05-22 23:36:30
Rating: 5
Comment: Gary Cox and the team were fantastic! Kind, understanding, supportive and helpful. The work was done correctly too! We had some very special circumstances and instead of making it hard, they made it so simple, easy and went above and beyond!!!! Thanks guys- really appreciate it!!!

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Name: C****** C****
Date: 2024-05-22 17:45:20
Rating: 5
Comment: I appreciate your service people and the care they take of my truck.

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Name: C******* B*********
Date: 2024-05-13 15:19:31
Rating: 5
Comment: Tom was so wonderful to work with, explaining costs and issues along the way. And the service was so fast! I know my car is in good hands with Lehmers and always feel wonderful about my experience there.

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Name: C*** W***
Date: 2024-05-12 02:39:24
Rating: 2
Comment: Let me start by saying I have bought 2 vehicles from lehmer’s and I have nothing bad to say about the sales team . The service department is another thing . My pickup was stolen at the beginning of the year and we got it back in good shape because the thieves wanted to resell. We took it to the dealership to be checked out and we had a list of things we knew needed attention like the gps the vin number and the thieves had rolled back the miles. They charged a diagnostic fee of 250 dollars but only checked the items on our list they charged us 400 dollars to try and roll forward to the real mileage but were never able to do so. And although they reprogrammed the key fobs they never relealized the horn did not work and we had the truck regularly serviced by them in fact right before it was stolen we had the brakes done I feel extremes let down by Tom and the service department with this experience. I will not bring my truck back nor will I purchase another vehicle from them

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Name: J****** D**
Date: 2024-05-06 13:23:41
Rating: 5
Comment: Staff and service always outstanding. Professional and kind. Have been a customer over 10 years. Tom goes above and beyond to take care of customers and is a delight.

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Name: p*** g********
Date: 2024-05-05 16:29:07
Rating: 5
Comment: Was told a 7:30 appointment would have my truck ready by 9:00. Received a text at 9:02 that it was ready. Great service as always!

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Name: K*** G*******
Date: 2024-05-02 11:17:32
Rating: 5
Comment: Best service center. Thanks Tom and Emily for there help.

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Name: E* O****
Date: 2024-05-02 02:55:13
Rating: 1
Comment: Flat out lied about having to replace a very expensive item. We took it to a competitor that correctly diagnosed a broken motor mount at 20% cost of Lehmer’s estimate. Disgraceful.

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Name: L**** P******
Date: 2024-04-29 16:25:47
Rating: 5
Comment: Everyone in the service department is extremely nice, helpful and friendly! Thank you for always being so fast and efficient - and the car wash is a bonus - thank you

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Name: B**** K*****
Date: 2024-04-25 13:47:10
Rating: 5
Comment: Very easy to work with. The people there are great

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Name: n***** B******
Date: 2024-04-10 20:49:31
Rating: 1
Comment: Be careful not to be coerced by their lying sweet talking sales man. Clearly my presence bothered him and I clearly was naive enough to ignore the red flag. How one can be so vengeful. I don’t know when lying and deceiving became the next level to selling cars. I admit my credit is not perfect but I was also not expecting to be coerced by coercive sales man. I have been in the market for a bigger car for a while and checked their car out. If my experience can save another person to be more vigilant then the ding in my credit report is worthwhile.

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Name: M**** N*****
Date: 2024-03-22 22:31:26
Rating: 2
Comment: I appreciate the service department helping me get a simple oil change done during the week I am super busy, but was able to drop off the Yukon after work and pick it up the next evening. It was seamless and less expensive than the typical drive through oil change locations GMC wants their vehicles running and in good shape and I appreciate the high quality service there at LehmersA new experience at Lehmers made me change my postingI took my Yukon in for a quick oil change again and when they were done the tire pressure indicator light was on. They said it broke when they were rotating the tires and that it was going to cost $270 to fix it Each tire has its own sensor. They would not even give a discount on the sensor that broke while in their possession I’ll take my car elsewhere. My local mechanic (Gilmore’s Automotive) in Walnut Creek is great and has been in business forever and is super high quality work

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Name: D**** B****
Date: 2024-03-16 20:02:35
Rating: 5
Comment: My wife and I purchased a vehicle at Lehmers Concord Buick GMC, our sales person was Darrell Joyner. Mr Joyner went above and beyond for my wife and I, his customer service was by far the best I have experienced in a long time!!Darrell is a peoples person hes honest, knowledgeable, and truly cares about his customers. The entire team at Lehmers Concord Buick GMC gave my wife and I the VIP treatment!! I truly appreciate the outstanding customer service from Darrell Joyner, and the whole team of employees at Lehmers Concord. I highly recommend Lehmers Concord dealership for the purchase of your next vehicle!!

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Name: D***** P
Date: 2024-03-08 17:53:43
Rating: 5
Comment: Service advisor was friendly, knowledgeable and aware of my need for a car. While being repaired I and also had regular service performed. Lehmers has always provided excellent customer service.

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Name: M****** W****
Date: 2024-03-05 22:03:52
Rating: 1
Comment: I brought my Sierra 2500 for a routine oil and filter change. I picked up the truck at completion of the job and within a few minutes of driving the truck, my dash flashed a low oil pressure warning. I brought the truck back to the dealership and noticed oil spilling out from under the engine. Upon closer inspection, it was found that the oil filter gasket failed and was the source of the leak. Oil leaked all over the engine compartment and the ground. The service center took the truck back to reperform the work, which was not completed until late in the next day. I was not happy that a thorough cleaning of the engine compartment was not performed the following day when I picked up my vehicle. I was told that this would be done.The big issue was that the work was not done right the first time and that the car was returned with oil all over the engine compartment.

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Name: E M
Date: 2024-03-04 17:51:03
Rating: 4
Comment: My husband had been researching used vehicles so when he mentioned it on our way home from hiking Black Diamond Mines Regional Preserve we stopped in. Were saw plenty of people who could help, but it was Lea Guido who came over to help. She is very nice! Offered water. There is a beautiful showroom and a lounge near the parts department. Vending machine is around the corner opposite from the bathrooms.What you need to know first, do your homework! Their site is easy to access at home. You can look at what you want, home much you want to spend, etc. and calculate what you can afford.To finance a USED vehicle is almost impossible at almost 8% rate. That is the market. Unless you are paying cash outright. The other thing you need to look at is how much do you want to put down. $5,000 is a good number.More importantly is your credit. They have a special going on until April with financing at 2.9% GMC rate. That is the best unless your credit union has a better rate. Look into financing options before deciding.They also work closely with Mobile Living who can put a cab on your vehicle but these are made to order, so it can be -10 weeks for delivery.Since this is a family-owned business and loyal to Concord, CA do stop in and have a chat. You might find a vehicle for your needs.

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Name: G********** S**********
Date: 2024-02-29 06:16:47
Rating: 5
Comment: I was looking for Buick Envision lease options and I was contacted by Darrell Joyner from Lehmers Concord GMC. When i visited in person for test ride, he was very helpful and knowledgeable on all the features in the car. He helped me to close the deal walk and me through features of my new car and setup prior to leaving the showroom. It was overall good service and nice purchase experience.

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Name: M*** C*******
Date: 2024-02-26 18:57:20
Rating: 1
Comment: I have had vehicles serviced here before and never noticed an issue - However recently I had sine work done on my vehicle and it has become clear after the service that what they claim to have done was not, in fact, done!So I paid for (and my warranty was charged for) a service that was not completed. Ripped offBe careful!!Additionally - They had poor communication throughout the day of the service and when I went to pick up the car they hadn’t brought it up to the front and had to go wandering around in the lot to find it.I will not return here - and don’t recommend anyone else do so either!!

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Name: M***** K****
Date: 2024-02-20 04:35:22
Rating: 5
Comment: Very trustworthy! Marty is a great service advisor

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Name: D***** D* L* C****
Date: 2024-02-19 11:46:10
Rating: 5
Comment: GMC staff (Emily) was very professional in every way, i.e. friendly, courteous, knowledgeable, & responsive to my needs.

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Name: b**** m*****
Date: 2024-02-14 18:53:43
Rating: 5
Comment: Tom in service is awesome! Always a pleasure to deal with him!

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Name: m***** K***
Date: 2024-02-07 14:00:22
Rating: 5
Comment: They have one of the best service department.

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Name: P**** F********
Date: 2024-01-20 00:44:20
Rating: 2
Comment: I found it in Bad Taste for someone to have to wait for 2 Hrs. just for an Oil Change. I got there 1/2 Earlier. I nk was being punished for that. Not Happy. Do not know if I will return to Lehmers for future Oil Changes.

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Name: w***** j**
Date: 2024-01-12 23:40:27
Rating: 5
Comment: Tom Mimiaga my service advisor scheduled my appointment during my call on another subject. On the day of my scheduled appointment Tom took care of everything and keep me informed per the status service maintenance on my car.

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Name: S** S*****
Date: 2023-12-29 15:04:19
Rating: 5
Comment: Awesome store, awesome people! Decided it was time for a upgrade. Held out for over a few years to get my perfect truck. Stop by after work for a test drive 2023 Denali 1500. Shortly after the test drive. I pulled the trigger on this beautiful Denali. Honestly Ive never imagine myself spending over what Ive spent here. Surely it was definitely the right choice Ive made with no regrets. Dont think Ive ever love a vehicle like I love my Denali. Thank you Darell, and Larry for the awesome experience. Really appreciated the both of you staying late and completing the transaction without the pressure. Thank you!Update: Brought my truck in for some minor issues. Three month later, Ran into Darrel, Kinda had that feeling of being ignored. Maybe thats normal for a dealership after sales.

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Name: M******* B*****
Date: 2023-12-21 22:22:24
Rating: 5
Comment: Lehmer’s service coordinators were quick, efficient and they are always friendly! They also honored our service warranty so the issue was covered. Imagine that nice surprise!

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Name: T***** S** R****
Date: 2023-12-14 16:03:32
Rating: 5
Comment: Very helpful and courteous. I was able to watch the game while I waited. Everyone was friendly and I would refer friends. I also had a call the following day to check in on me, I really appreciated the call.

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Name: J** P****
Date: 2023-12-04 18:33:17
Rating: 1
Comment: From the moment I stepped in, there was a complete lack of acknowledgment, and I found myself having to actively seek assistance. The individual who was supposed to assist me not only ignored my initial attempts but also appeared disinterested and preoccupied. When I finally brought up the fact that I had $114 in rewards from a previous booking, neither the person assisting me nor his colleagues seemed to have any idea how to apply these rewards. The situation escalated when they insisted on full payment without considering my rewards.In an attempt to resolve the issue, I mentioned the rewards again, leading to an encounter with Vicky, who approached the situation with a notably bad attitude. Her questions were posed in an extremely rude manner, adding an unpleasant layer to an already frustrating experience. It was only after this ordeal that they were able to apply the rewards. This entire encounter left me thoroughly disappointed, especially considering my year-long history with the establishment and the fact that I had previously purchased a truck from this dealership. It became evident that, on this particular day, prioritizing customer service was the least of their concerns.

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Name: M**** B****
Date: 2023-11-19 19:23:39
Rating: 5
Comment: Service went exactly as expected. Stephanie is great as usual. Appreciate the ride to and from the dealership. Couldnt ask for much more!

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Name: R*** C******
Date: 2023-11-18 23:35:39
Rating: 1
Comment: Called ahead asking if I could test drive 2 trucks I was considering to purchase one of them, and was told theyd call me back as they double check on inventory. Get a call back minutes later that theyre available and I could test drive. I get there and one is in the showroom while the other they refused to let me test drive, both requiring credit checks by their sales manager. Requiring a customer to receive a hard inquiry on their credit report, without any agreement on price, consideration if I even liked the car, is stupid and no consideration of the customers time. - Lost the easiest sale of your life as I ended up buying the same truck in Walnut Creek.

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Name: M***** M********
Date: 2023-11-13 20:59:18
Rating: 5
Comment: Your customer service is beyond excellent. Emily makes me feel good about coming in to spend money I didn’t really want to spend. She’s friendly, attentive and made me feel extremely welcome. The services are always great too, but Emily makes it hands down the best service I’ve ever had.

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Name: M****** B******
Date: 2023-10-19 18:21:32
Rating: 5
Comment: Hey Everyone, I had Darrell Joyner from Lehmers Concord GMC help us with our new GMC Sierra AT4 Diesel purchase and he was amazing. Not only is he knowledgeable on all the features in the truck but helped us get all connected to the web features prior to leaving so we could have the max experience with our new vehicle. Hands off the most responsive, non- pressure salesman we could have asked for. We are grateful to have met him so we could make this purchase and now go out to enjoy. We 100% recommend him to anyone looking to buy a vehicle.

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Name: T***** S*****
Date: 2023-10-15 14:23:10
Rating: 5
Comment: Excellent service on my 2017 Yukon especially considering the extended warranty company was very difficult to deal with

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Name: E*** R*****
Date: 2023-10-08 18:46:45
Rating: 1
Comment: If you’d like to get taken for a ride, I’d recommend this place. Earlier this month I was on the hunt for a car. I went here, Toyota, and Acura. This was hands down the worst out of all of those three. Let me begin by saying Darrell was a very nice car salesman and did his job to the fullest of his duties. It was not until I got to the finance department where I was met with some of the rudest customer service I’ve ever been apart of. What was the catalyst? Myself doing the numbers on a note pad. That’s all it took to reverse the customer service mask they all put on. Finance guy (Ivan Mumm = Never Wrong) explained to me that all he does is punch the financing numbers into a computer and they generate. I ask him how does it get to that number and he didn’t know and then exclaimed I was being unreasonable for asking for a breakdown on a 30k purchase I was trying to work out. Since I was being unreasonable, they bring in a senior member and he explained the breakdown to me and Ivan (who was standing behind me). Ivan then thanked me for asking because he didn’t know how that number appeared…HE DIDNT KNOW. HE’S THEIR FINANCE GUY AND HE DIDN’T KNOW. That’s like having a pilot that doesn’t know how to manually fly a plane because “the computer takes care of it”….red flag number one. Also because I was being unreasonable, Evan Card (poor man’s Dave Portnoy look alike) comes in and I truly believe that Evan has never been trained in customer service. Now look, I understand business can be inherently vicious at points, but there’s a difference between being firm for business sake and crossing the boundary into unnecessarily rude. Evan does not know where that line is and I’d attribute that to the lack of customer service training he has (if their even is any). Lastly, I had a pre approval from Patelco to ensure I had the best rate possible. They apparently “could not find it” (even though I confirmed with my loan officer from Patelco that they had sent it) and thus rejected it and said everything was okay because GMC stepped into finance the purchase (oddly convenient). Now knowing they were going to finance, this would also means that they are able to drop the rate. I asked for a rate similar to that of my Patelco application and they refused; As if their own bank had no way of doing it. Overall, terrible experience. They will not work with you unless the deal HEAVILY favors them and if you push back to get a better deal, expect to be treated like not a customer.

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Name: N*** S*******
Date: 2023-10-02 15:59:10
Rating: 5
Comment: Pleasant staff, nice waiting area/lounge with complimentary coffee, reasonably priced oil change & offered to wash my vehicle. One of the better dealership experiences I have had.

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Name: k**** v******
Date: 2023-09-29 17:08:20
Rating: 1
Comment: COMPLETELY SCAM DEALER BEWARE !bought a used 1000 Mile truck that they DID NOT CERTIFY !!!! NOW I CANNOT LEMON THIS LEMON TRUCK !this dealer is completely horrible and all i think of them is SCAM . Unqualified techs who cannot find an issue i have been back for already 7 times . Contacted the STORE MANAGER and he began to scream over the phone once i told him he CANT speak to costumers like that he followed the conversation saying he can . WHAT A JOKE . BTW this is all on recording and getting sent directly to GM, and the BBB .JUST picked up my truck this morning and i had requested them to have all our records printed since last week, as requested by our lawyer. magically their system went down and only printed 1/4 of our records . KEEP IN MIND IM ONE OF MANY unsatisfied victims this dealer has attacked . SCAM SCAM SCAMlets be honest Lehmers lets not leave a fake response if you want to fix this issue Give me a call, you know who i am if not ask stephanie my service rep ..

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Name: W**** K******
Date: 2023-09-26 17:44:10
Rating: 5
Comment: Tom M is the man!!! I love working with him. Not only does he know what hes talking about, he also makes it feel like youre dropping your truck off with a family member. What a great guy.

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Name: B B
Date: 2023-09-23 14:17:13
Rating: 5
Comment: LOF/tire rotation service was done quickly and on on time, although the technician didn’t top off my DEF tank as usual? My service writer was excellent! Professional and communicative.

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Name: C******* S******
Date: 2023-09-18 14:21:20
Rating: 5
Comment: We had the best experience purchasing our new car at Lehmers! Darrell and Carl were incredibly kind, patient and worked hard to give us the best possible deal and experience. My husband and I brought our 6 year old with us, she has ASD and can be hard to manage but Darrell made her feel right at home. He brought her color books, toys and snacks, he even let her play with his golf putt set in his office. They gave me a fair price for our trade in and just made the whole experience an exciting and pleasant one when typically it is full of anxiety and game playing over price. In the end we left with our beautiful brand new Acadia and a bunch of gifts from the dealership which was just the icing on top! We highly recommend this dealership and specifically Darrell and Carl who are absolute rock stars. We will be exclusively purchasing from Lehmers in the future!

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Name: A**** V*****
Date: 2023-09-13 03:39:17
Rating: 1
Comment: The sales people here are nice. The sales manager is kind of pushy, but I get it..hes trying to sell a vehicle. I went in looking for an AT4 1500 and they had the truck I wanted. I went through the process and wasnt able to get this vehicle at this time. The funny thing is that I was approved at Dublin GMC...oh well. The reasons Im giving it a 1 star is 1) when I test drove the truck, the sales person didnt go with us because there were a lot of customers at the store. Not very classy for a GMC dealership.2) The ONLY thing that I cannot stand about this dealership is that they have a 7-8k mark up on certain models (AT4 not AT4X) where other GMC dealerships in the Bay Area are selling them at MSRP. ANY dealership that is adding the market adjustment deserves NO business.Dublin, Fremont, Burlingame, Richmond, Patterson (and many more) GMC all DO NOT have an adjusted mark-up on their trucks. Buyer Beware! I will continue to have this posted until dealerships stop robbing customers

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Name: N***** L*****
Date: 2023-09-11 21:11:05
Rating: 5
Comment: This is for the service department and Emily the service writer. I called about a repeat issue on my Chevrolet Silverado and if they as a GMC dealer can address it. She was the only dealership of 3 that I called who actually asked for my vin, checked my vehicle, looked at my history, verified the service bulletin, and then believed that I was correct in the issue and replacement we needed (for the 3rd time). She then told me on a Friday she could squeeze me in tomorrow, on a Saturday. She verified, without me asking, if they had the parts on hand for that appointment. We dropped the truck off at 9am and she called at 3:30 to let us know it was done and ready for pickup before they close at 4pm. It was covered under warranty. It made a HUGE difference in my plans for this coming week and overall stress level for the weekend. We know our cars are important to us. And its really hard for these service advisors and techs to figure things out, working on dirty vehicles is a thankless job. But I hope this service department knows the positive impact they had on me that Friday I called, and the last few days since the service and having my vehicle back the same day. Thank you!

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Name: A****** U****
Date: 2023-09-11 16:04:05
Rating: 5
Comment: Lehmers Concord Buick GMC are Head & Shoulder above the competition! From the 1st call to schedule service and everything in between you guys are the best! Thank you for the great service experience.

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Name: G***** B******
Date: 2023-08-27 14:20:27
Rating: 5
Comment: I scheduled a “while you wait” minor service for my 2020 Yukon XL. Making the appointment was easy and I was only at the dealer for an hour and a half while the work was being done. Veryconvenient.

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Name: C** O***
Date: 2023-08-17 19:57:06
Rating: 5
Comment: KATURA in service is the best. More employees like her, please. I have been a customer at Lehmers GMC since Christmas 2004. We have purchased multiple vehicles there and continue to bring our GM vehicles there for service, almost 20 years later. You have a loyal customer in us. Thank you Lehmers!

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Name: W****** D******
Date: 2023-08-17 18:02:54
Rating: 5
Comment: Excellent! Quickly fixed the issue while I waited and had me back on the road fast. Everybody was very helpful and friendly. Even washed the car.

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Name: J** C*********
Date: 2023-08-16 00:25:19
Rating: 1
Comment: Worst car buying experience ever, car I bought has alot of problems. They obviously dont care about customer satisfaction your just another sale to them. I highly recommend not buying a car here.

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Name: E**** F******
Date: 2023-07-14 17:11:49
Rating: 1
Comment: I bought my car from here about 3 years ago. Transmission already went out and so I take it to them and they tell me I need a new transmission and a few other things they found. I went ahead and told them to do the work since I bought the my car there and wanted my car working like new again. I get my invoice and they didn’t even put a new transmission! I paid 10k to get a remanufactured transmission. I speak to service manager Garry C. and tell him Emily Vanden said it was a new transmission and responds by saying Emily said she didn’t say that. This is a joke. I could have gotten a remanufactured transmission for cheaper anywhere else! Don’t get your cars fixed here!!

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Name: C****** T*****
Date: 2023-07-11 15:25:17
Rating: 5
Comment: Direct line to my service tech is very helpful. He went the extra mile and noticed something wrong with vehicle that I didn’t even bring it in for. He was helpful in assisting to get my warranty to cover a large portion of the fix.

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Name: S**** V*****
Date: 2023-06-21 01:26:53
Rating: 1
Comment: My truck was damaged while being serviced on May 2,2023. I brought this to the attention of the service advisor and he said this is unacceptable. I asked if it came from the ceiling and he said No, it came from cords from the floor. I got estimates to return the truck to the condition that it was dropped off in. Enter Gary Cox. After a prolonged delay, for an excuse that he broke his back, which I really dont care, I just want my truck back the way it was, he continues to procrastinate, has the audacity to insinuate that the damage was there prior to my visit, basically accusing me of lying and offers 1/2 of what the repair would cost AND expects my to sign a waiver releasing Lehmers from any future complaint. If you know me and the extreme care that my last truck goes through, daily, you would know just how perfect the truck was when I dropped it off. Absolutely unbelievable experience. I am now getting a lawyer to clean up this mess. Its not about how much it will cost me at this point. Plain and simple, its principle. WORST GMC EXPERIENCE OF MY LIFETIME. Ive owned GMC products for the last 46 years.

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Name: f**** r********
Date: 2023-06-07 04:18:15
Rating: 3
Comment: The invoice says fluids were topped off but the radiator/coolant fluid was not. The filter indicator was not reset even though the filter was changed. It’s the littlest things and attention to detail that makes a difference.

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Name: D*** M*******
Date: 2023-04-13 15:02:18
Rating: 5
Comment: I worked with Marty through a couple of complicated repairs. He was very consultative along the way and I would bring my truck back for additional maintenance/repairs in the future.

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Name: A***** A****
Date: 2023-04-13 14:43:46
Rating: 5
Comment: This was a positive experience. I was treated respectfully, and my service tech Marty was friendly, knowledgeable and professional. My service was explained in detail, and I left feeling that I was treated very well.

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Name: G****** K***
Date: 2023-04-05 05:10:49
Rating: 5
Comment: It was a pleasant experience. Superb team. Appreciate the Manager, Account guy and Chico to help us and stayed late evening to get the deal done.

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Name: O*** O****
Date: 2023-03-27 15:10:27
Rating: 1
Comment: I brought my vehicle in for an oil change and alignment. The alignment was not corrected and my oil filter was not tightened. I discovered that because i noticed a puddle of oil in my driveway. I am completely dissapointed and dont think i will be bringing back my vehicle.

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Name: R**** H***
Date: 2023-03-02 20:18:20
Rating: 5
Comment: The turbo failed on my 2019 Encore. It was under warranty so I found Lehmers online. Stephanie managed my repair order from the initial phone call until I got my car back a week later. She set me up with a really nice loaner car, kept up with all of the activity and gave me daily updates. She managed my expectations well so I didnt worry. The car runs like new again and Im really thankful for such white glove service by the whole team at Lehmers.

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Name: D******* B****
Date: 2023-02-21 20:48:18
Rating: 5
Comment: Tom is my service advisor, he always makes sure I am informed on how to sustain the longevity of my vehicle. Keeping up on maintenance is key. Thanks Tom and to the entire Lehmers Family.

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Name: M*** B****
Date: 2023-02-05 08:23:04
Rating: 5
Comment: Very friendly made appointment to fix my vehicle alarm which was a handful but work was finished.. Battery installation with oil change..Vehicle alarm wouldnt turn off so my service lady told me about the alarm stereo place right across the way what a game saver..Ill be back next month for my second battery which runs my off road lights and winch...Thanks again

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Name: T**** D
Date: 2023-01-15 02:23:05
Rating: 1
Comment: I love my Buick Encore 2020 Gx and had a good buying experience but the service department was a huge disappointment. The only good thing I can say is John? the person that gave me a shuttle ride home was very personable and pleasant. Brought up the fact that my breaks squeak upon backing and service dept said, Well, they all do that. Also, had to seek out someone to help me because no one approached me. Breaks still squeak...will take my car somewhere else for maintenance. Thank you, Tammy

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Name: J** s*****
Date: 2022-11-27 20:27:37
Rating: 5
Comment: We purchased our Yukon from Lehmers in 2019. We had a couple of issues that were covered under warranty and brought our Yukon in and were extremely satisfied with the service writer as well as the work that was completed on the vehicle. Recently I was having an issue with the temperature sensor and brought it in because I wasn’t able to figure it out myself. The vehicle is now out of warranty and required the diagnosis fee to figure out what the problem was. They were able to diagnose it and I was able to replace the thermostat myself saving me hundreds of dollars. Again their service writer went above and beyond to make sure that I was happy. I would recommend this dealership to anyone in the market for a new vehicle or in need of service for their GM automobile. Thanks again for everything and especially a huge thanks to you Emily for making sure I was taken care of. I consider them my go to dealership.

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Name: r**** c*******
Date: 2022-11-07 22:33:46
Rating: 5
Comment: Emily was so nice and I was impressed that she pulled the maintenance history to help me plan the preventative maintenance work in the future to keep my vehicle running smoothly!

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Name: Z****** R****
Date: 2022-10-21 15:06:25
Rating: 2
Comment: I was not given a heads up on prices at all. I am not sure if everyone expects a low light bulb to cost over $130 but mine did. That was shocking. I was also not aware that the cost of battery installation was about the same as the battery itself. These are things I would tell people about lehmers as I truly believe that there are other quality places out there that do not cost nearly as much.

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Name: W**** M******
Date: 2022-10-19 15:27:15
Rating: 5
Comment: Service check-in was fast and easy. Stephanie was great and helped us with the service write-up and gave us the estimates. After the service was complete, she promptly called us and we opted to pick up the cargo van the next day. The service department opens at 7, but I was told over the phone that the cashier doesnt get there until 7:30 or 7:45, so keep that in mind when picking up your vehicle. Im glad I called ahead to check. Paying for the charges was fast and easy. At that early in the morning, there was no wait at the cashier, and we were shown the multi-point inspection sheet that our van successfully passed. Leaving the service area was difficult since there were so many customers dropping off their trucks and SUVs. Anyone who comes here know that the driveway is rather small for the size of the vehicles they service. Theres only 3 service lanes (2 for drop off, 1 for pick up, from what I can see) and the customer parking area is very small; only 11 regular spaces, most of which are always full, and 2 handicap spaces. Of course, a king cab long bed truck was parked in one of those customer parking spaces, and both service drop off lanes were backed up with full-size SUVs, so I was blocked in and unable to leave. I had to ask the service valet if there was another exit since I was clearly stuck. Thankfully, he was able to back my van out of the pickup area and maneuver it to the service lot and I was able to leave using an alternate exit on Willow Pass. So my only complaint is that the service driveway needs more space. Otherwise, the service here is excellent and well be back again when our cargo van needs maintenance.

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Name: A*** D***
Date: 2022-09-14 04:25:52
Rating: 5
Comment: I came in for an oil change service. On my visit, Marty went over items that need to be serviced and provided me with an itemized quote. He was very pleasant during our interactions and my car was serviced promptly. The cashier and the staff that picked up my car and delivered the car back to me were also friendly.

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Name: S**** G******
Date: 2022-09-03 01:06:54
Rating: 5
Comment: Everything I needed was taken care professionally and on time. We have never had a bad experience with Lehmers, either in service or sales. I would not hesitate to taking my cars anywhere but Lehmers.

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Name: D C
Date: 2022-09-02 13:44:25
Rating: 2
Comment: I have been coming to Lehmers since 2016. I have always had good experiences (as far as I know). The people are very nice. This time, I brought in a truck I had just purchased from a private seller. Had Lehmers go through everything. $3500 later it was done. Too much money for what I had done. Fine. What makes me angry and doubt Lehmers integrity and pricing is the estimate to fix the door lock switch and side mirror controls. Quoted $440. Told all new wires need to be installed and connectors were corroded. 15 minutes and $35 at home repair told me otherwise…no corrosion and wires were pristine. Repair to me, inexperienced person, 15 minutes. Seriously makes me doubt all the work and past charges by Lehmers. I defiantly will not be going back for the $900 AC repair they quoted.

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Name: J** W
Date: 2022-08-29 17:32:34
Rating: 2
Comment: The senior manager aggressively insisted that he didn’t “play pricing games”, to the point of expressing frustration when we asked for a better value on our trade in - He offered ~$12k less than what it was going to sell for based on market comps, scoffed when we suggested his offer was far too low. Was not willing to budge on his vehicle priced a solid $2k above market comps. Dealer also has an absurdly high rate compared to others to in the area.

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Name: k*** h****
Date: 2022-08-14 16:06:18
Rating: 1
Comment: Service department is pretty terrible. Horrible customer service, not friendly, not welcoming, they don’t seem to have a sense of urgency about anything. I can never seem to get my truck serviced properly. Last couple times I brought my car for an oil change, I asked for 3 other items to be looked at on my vehicle that were covered by warranty. Both times none of those items were diagnosed, or repaired. They always seem to be too busy. Then I when I ask for an appointment they’re always 3 to 4 weeks away! If I didn’t know any better I would think that they’re intentionally not wanting to cover warranty items here. Last time I came in I asked why I didn’t receive maintenance coupons in the mail like I do from Fremont or Vacaville GMC. My service reps answer was “ We’re not desperate for business like them” what?????? To make matters worse I let my service rep know that I was leaving for town first thing in the morning. He told me my car would be done that day, however as it got closer to 5 o’clock I called to find out that he had left for the day and they needed to keep my truck overnight. I had to call multiple times and demand the service manager release my vehicle. Never again…

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Name: S***** M****
Date: 2022-07-27 20:12:43
Rating: 1
Comment: We arrived on time for our appointment but we were told we have no appointment even though we clearly did. We even had an email confirmation and email reminder! The staff wasnt eager to help nor apologetic of the situation. She just kept repeating her excuse which made no sense at all.

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Name: R*** K*****
Date: 2022-07-11 14:30:28
Rating: 5
Comment: Stephanie was super friendly and communicated every bit of info I needed. The problem was taken care of right away and I got my vehicle back way sooner than was expected.I’ve always purchased vehicles from Lehmers (x5) and had those vehicles serviced by Lehmers.They have never let me down.

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Name: S***** O******
Date: 2022-06-28 14:59:02
Rating: 5
Comment: Had problems with my Sierra regarding my Air conditioning system. The problem is super common in these trucks and so I went to Lehmers and worked with Emily. Throughout the experience, Emily was a huge help with getting my air conditioning system running again.A couple weeks went by and it was discovered there was a leak in a separate part of the system. Emily went out of her way to get me taken care of and I’m just waiting on the parts to come in for them to fix it.Emily was very empathetic and is a great service advisor here!

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Name: C*** B****
Date: 2022-05-25 03:37:34
Rating: 4
Comment: Had a new vehicle with approx 13,000 miles that developed a knocking noise that I felt was too serious to continue driving with. Tried to make an appointment for service but was told it would take 1.5 weeks for them to get around to servicing the vehicle. They did get around to it in about a week. Good thing I had an alternate vehicle to use, as this would have been a major inconvenience. The problem was pretty serious and they did a good job with the repairs when they finally got around to it.Update in May 2022- had service completed and they were professional and friendly. Completed the service in a timely fashion, and included a vehicle wash with the service.

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Name: K**** K****
Date: 2022-05-15 21:48:21
Rating: 5
Comment: I bought my Buick Encore in 2016. They worked very hard to work getting the financing, to own my first car ever out of leasing vehicles. I absolutely love my car since that time, and the maintenance dept always takes care each scheduled visit.The staff is very nice, not pushy, but welcoming and helpful with any questions.I look forward to buying my next car with them when I’m ready.Kelly

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Name: B L**
Date: 2022-04-16 03:48:54
Rating: 1
Comment: Avoid working with the service advisor Emily Vanden. Emily is unprofessional and she prioritizes her revenue over customer service. Here’s what happened:My truck had an issue nearly every day in which the engine power was automatically reduced (code P2138). Prior to my visit, I told Emily about the work that other technicians had tried over 4 months. I was sharing the information in order to prevent Lehmer’s service team from repeating the same attempts and failed solutions. She had a dismissive attitude and I could tell she wasn’t listening.After my first visit to Lehmer’s, Emily called saying the issue was fixed by applying dielectric grease to the electrical connectors. I reminded her that that was previously done by another technician and it wasn’t the solution. Emily brushed it off, saying the issue was fixed and to “think positive”. Later that same day, the issue occurred again. I called Emily to share my disappointment in paying 225 and then seeing the same service warning after driving 10 miles away from Lehmers. I asked for the fee of the next diagnostic to be waived. Her reply was “Of course. It hasn’t even been a day since you left”.To my surprise, when I brought in my truck in for the second time, Emily did not waive the diagnosis fee. Instead she said she has to charge a second 225 to open up the dash. I was in a bind because the issue was now happening daily and I needed it fixed.A couple days later, Emily called saying the throttle assembly needed to be replaced. I reminded her that this was already done by another GMC dealership. At this point, it was evident that Emily hadn’t listened to the information I previously shared. So Emily called the next day quoting an additional 600 to repair wires. The quote for 2nd visit was now 825.When the job was done, Emily had her colleague Stephanie call me on Emilys day off to say my truck was ready for pickup. To end it all, I learned from Stephanie that Emily increased the final price to 900 with no explanation.I had a terrible experience with Emily Vanden. She’s an example of a service advisor who fails to listen and wastes a client’s time and money. Emily clearly plays a numbers game, trying to charge as much as she can get away with while failing to provide decent customer service.

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Name: A****** A******
Date: 2022-04-09 02:41:52
Rating: 1
Comment: Very disappointing. We thought this was a transparent, efficient dealership. After 1.5 weeks worth of conversations and signing papers a deal was worked out. The day of my appointment it’s cancelled? Seems unprofessional. No solution for wasted time.

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Name: B*****
Date: 2022-04-08 16:56:07
Rating: 5
Comment: First time having to use my extended warranty for service. Stephanie made the whole process easy for me. Great service department. I will continue to use this dealership for my service needs.

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Name: M*** S*****
Date: 2022-03-02 17:31:47
Rating: 5
Comment: A couple times of times I was very unsatisfied with the people who answer the phones they need to work on there people skills.If it wasn’t for Marty on service and the amazing way he treated me I would have never came back you need. More people like him .

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Name: J** B****
Date: 2022-02-22 13:47:01
Rating: 5
Comment: It sucked that my hood latch broke hood hasn’t been open 12 times since I bought truck new. I bought the extended warranty and I still has to pay for the part. Why did I purchase extended warranty if not going to be covered. Other than that people were nice

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Name: N***** A T*****
Date: 2022-02-02 21:04:05
Rating: 1
Comment: I am a disabled veteran and I came in to get a trailer break sensor looked at. I arrived about 1210 pm for an appointment at 1230. When I arrived it took a while for anyone to acknowledge me. Other people who walked in after me were offered help before me. When I informed them I was here too, they said I needed to wait. Finally someone called me over and offered to help, but they said so and so has all the info and would help me. After standing/waiting about twenty minutes I left before being seen because my disabilities were flaring up and causing me problems. The vibe I got was, I was not welcome and decided to take my business else where. I advise yall to do the same. Pro Tip: I understand being busy, but if youre busy and you see a visably disabled person standing there and you know youre going to be busy. Offer them a seat and let them know youll be with them momentarily.

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Name: m***** s*********
Date: 2022-02-02 01:08:32
Rating: 3
Comment: I brought my car in for an oil change I always bring it here. As I was leaving I noticed the hood was not closed all the way. As the lady was walking away who brought my car up tried to close it but neither of us could do it so we called another woman who came out. She open my hood and some cap was sitting on the engine she replace the cap for me. And I don’t even wanna think about me driving away with the hood not closed all the way 😡

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Name: D****** M********
Date: 2022-01-04 17:54:39
Rating: 5
Comment: Lehmers Concord Buick GMC runs a tight ship! They were always wearing their masks, they informed me of where they were with my car, and if by chance they were running behind, they would let know immediately. I also would like to mention that the cost of the oil change was very reasonable! Id recommend their service to anyone! Thank you for doing an excellent job!

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Name: P* Y*****
Date: 2022-01-03 16:54:23
Rating: 5
Comment: I was visiting family in Brentwood, from out of state, and my car needed unscheduled repair. I told your Service Advisor Tom Miniaga about my predicament and he helped out GREATLY with the repair. I was able to return home the next day without a problem. Kudos to Tom and the service crew.

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Name: A*** S******
Date: 2021-12-06 16:46:11
Rating: 2
Comment: In all good experiences. Just a killer in labor costs. More than double the price of parts. Had the vehicle for 2 days and when I got it back they didnt refill the wiper fluid, bone dry empty after paying 2100 for a full 90,000 mile service. But in all good experience, been going to the dealer for years now.So an update as of 12/4/2021...I had to make another appointment cause I needed a new motor mount. In my booking and speaking to my service advisor I asked and was told my wiper fluid would be topped off (still empty) my fob remote battery would be changed out (not changed), and I would receive a new service due sticker (still same sticker since before my last service). As I had to reset my own oil life meter a couple hundred miles after receiving service. Yet again they had my vehicle for 2 days and when I get it back seems like nothing was done. Ive been a customer for almost 6yrs now and live 30min away. This has left a sour taste for me wasting my time, gas, breath, and patience.

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Name: J**** c******
Date: 2021-10-28 14:25:29
Rating: 5
Comment: Tom Mimiaga was great I brought my car in as it had a an emissions leak it ended up being a little more than I thought he checked and found that it was under warranty which was great news to me he kept me informed every step of the way I would highly recommend him as a service writer and Lehmers to all of my friends

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Name: D**** D****
Date: 2021-10-22 16:04:44
Rating: 4
Comment: I recently made an appointment at 10:30 am to have my car serviced. When I asked how long it would be, I was told 1.5 to2 hours. I could have made my appointment for many other times, but I was told this this time was available. Why make an appointment for a specific time when its still going to take 1.5 to 2 hours. In fact it took a little over one hour. The actual car service was excellent.

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Name: C****** M*******
Date: 2021-10-22 15:37:01
Rating: 5
Comment: Professional services. Tom contacted the warranty company on my behalf. Took really good care of my truck as well. I appreciate the extra mile Tom went through as well as the advice concerning my truck. I’ll be using Lehmar exclusively to service my GMC

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Name: J** M*****
Date: 2021-10-08 15:43:23
Rating: 1
Comment: I brought my SUV in for an oil leak, low oil pressure light and stabitrak light going on and off. I had to bring my truck back 4 times. The first time I picked up and paid for my truck I didnt get 2 miles down the road when I received the same low oil light and stabitrak light plus I got a check engine light... which Ive never had. To make things worse the oil leak was way worse. I have pictures if youre interested. Long story short, Everytime I brought it back the technician claimed there was no leak but my driveway and videos prove otherwise. Yesterday I brought it back again because its still leaking and has low oil pressure and I was told there is no leak and the oil pressure is fine. Again, I have pictures and video to prove otherwise. Tom in service was great through the entire process. Very patient and always willing to have the truck looked at, however Gary the manager complete opposite. I had a 10 minute conversation with Gary and all he wanted was more money even though I already paid $5600 for work that still isnt fixed. My truck was originally brought in July 23rd and yesterday was 10/7 and still leaking oil and has low oil pressure. Now the tech is saying my SUV is leaking coolant from underneath the manifold which they supposedly removed to change the oil pressure filter. My plan was too fix this SUV and give it to a family member then buy a new SUV for my family. After this experience I will not be purchasing from Lehmers which Im kinda bummed. Last time we bought our car from Ron Sadler and he was great but I have zero faith in the service/technicians at your establishment. Ron Sadler and Tom M would be the only reason I might consider purchasing an SUV there but Ill definitely service it elsewhere.Respectfully,J. Martin

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Name: W**** D******
Date: 2021-09-18 16:41:34
Rating: 5
Comment: The response and courtesy with my questions were incredible! They took the auto buying experience to a whole new level of professionalism. The financing process was quick, efficient and painless. I had the truck deal made all within about one hour. I am very, very happy with my experience with Lehmers GMC.

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Name: C****** F******
Date: 2021-09-16 15:06:25
Rating: 5
Comment: This service department is the BEST! Tom is outstanding and always goes the extra mile to make the experience smooth and frictionless. My transmission was acting up and Tom was able to translate my description of the problem into something that the technician could work with. Apparently it worked because my truck now runs as smooth as it did when I first drove it off the lot 5 years ago. Great Job Tom and team!

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Name: S***** N*****
Date: 2021-09-13 23:11:50
Rating: 5
Comment: Rick Weaver was awesome, he helpped me with our purchase basically over the phone and email. He had everything ready by the time we got there. Our longest wait was waiting to sign our papers! Thank you to Ron for walking us through everything on the truck, we love it!

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Name: W* P
Date: 2021-09-03 15:43:57
Rating: 5
Comment: During this completely changed vehicle availability, I decided to stop my desire to build my new Yukon and try to find an existing inventory at a dealer instead as I definitely need it over the next few years and cannot wait for the buying process to return to a more normal state. Lehmers was one of the only places that actually had even close to what I was looking for. I called them on a Friday morning as soon as they opened to check if they still had the AT-4 Yukon and the salesman (Moe) and his manager confirmed still on lot. I asked questions and then not wanting to see the vehicle sold before I got there (I live 50 miles from Lehmers) I asked if I could give a deposit. They politely said unfortunately the policy (especially during this time) was first come, first served. I said what if I just pay now over the phone! Well, I must say they must have looked at each other and realized my pain. The manager and Moe offered to hold the vehicle a few hours to allow me to drive there. They handled this very professionally and Moe gave me his contact info so we stayed updated on my arrival time. When I arrived they had the vehicle ready for the test ride (I could tell that even though I was extremely interested to purchase they wanted to expose me to the vehicle with same attention to sale) and we started the buying process. I was paying cash and during the time the wire of funds and paperwork was done I was offered beverages and care. During this time I was actually impressed by the cleanliness and organized feel of Lehmers. Nice place, nice vibe. The customers I noticed in service all seemed calm and well taken care of. I also noticed a buyer looking very pleased as they were attended to by sales before smiling ear to ear and driving off the lot. I want to say that Lehmers made a very stressful time for me a very pleasant experience overall. They did a great job handling the whole deal. I felt safe and sound there and would definitely buy from them again. Spending time with my salesman Moe was like doing business with a trusted partner. He made me feel like he was serving both Lehmers and I both interests, and that made it a more calming day during a pandemic purchase. May we all find blessings as we move into 2022!Thanks Moe! Thanks Lehmers!! Thanks GMC !!! Hang in there GM we need you !!!!With respect,William Pitt

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Name: S***** M*****
Date: 2021-09-01 19:09:07
Rating: 2
Comment: I called to get an price on a Oil change and fuel filter change and I was told that the price for that would be $99.99 and that itll include-Oil change-Oil filter- Tire rotation- 10 point inspection- Fuel filterAnd when I arrived at the dealership they told me that they have me wrong information that the fuel filter wasnt included and I said they told me over the phone multiple times that it was. This is the only reason I decided to go there. They wouldnt validate that they had told me.Second My vehicle is still under warranty I had a few issues that supposedly they fixed but they didnt.3rd they kept my truck for 4 days without telling me it was ready they were planning on telling me on the 5th day. I had to go there and do their job giving me my vehicle back pretty much. It was sitting in the back ready for who knows how long.They did not go over the items that they supposedly fixed.Poor customer service.

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Name: R****** T*******
Date: 2021-08-16 18:49:59
Rating: 2
Comment: All I can say is make sure you check your vehicles before it goes in to get serviced. I brought in my brand new 2021 GMC Sierra that did not have any dents or scratches on it for an oil change. I did not look at my vehicle when I left the dealership due to the fact that I would have assumed there would have been no issues. Been no issues. I get home after my day of work and doing what I had to do do and find that the top of my truck is dented. You tell me how that happened? I bring the vehicle back to the dealership to show them the Dent that was not there before I brought my vehicle in and all they can tell me is...Well have to look at the videos but there is no way possible that could happen in our shop!! As of today, August 16th, I have not received a phone call from the dealership. It is very upsetting to know that this is the kind of customer service that has been provided at this establishment. If somebody of importance is reading this, I would expect somebody to reach out to me to address this situation since the service manager there does not seem to care!!

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Name: R*** W****
Date: 2021-08-11 21:58:44
Rating: 1
Comment: Scheduled appointment at 10am. My truck sat in the parking lot as I waited for 2 hours. They finally changed the oil after 2 hours and I noticed my truck back in the parking lot with no communication. I asked if it was done after 2 hours of waiting and they said no. They still didn’t run a diagnostic to see what was wrong with my DEF gauge.I left and will not be going back. Very poor service. It took two weeks to get my appointment and they still weren’t able to see what issues there were with the gauge.

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Name: L**** P****
Date: 2021-07-31 01:17:57
Rating: 1
Comment: I found a GMC truck I wanted at Lehmers using the GMC on-line locator. Lehmers had added a dealer premium of $3,000 to the MSRP which I did not want to pay, so I enlisted a broker in my town to try to negotiate elimination of the add-on. The effort failed. Five days later I found essentially the same truck at another dealer and paid MSRP. In my opinion Lehmers is driven by greed more than consumer satisfaction.

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Name: R**** D***
Date: 2021-07-23 14:15:01
Rating: 5
Comment: Was the Most FANTASTIC EXPERIENCE EVER!!!’ From looking on the website, to talking to Ron. Everyone we had contact with, was very Courteous, Warm family atmosphere. I think the whole process, was less than 2 hours. Buying car, 🤔 that OUTSTANDING EFFORT!!!! If your looking for a New /Used car. Call Lehmers GMC Concord first. Or you might REGRET IT!!!!

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Name: R***** C***
Date: 2021-07-11 17:35:43
Rating: 5
Comment: Tom does a great job. I am confident that I have a service advisor that looks out for me and I can trust to recommend necessary services. My wife and I have purchased two vehicles from Lehmers and we have our vehicles serviced by Lehmers. Tom and your service department are the main reason we do business with you.

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Name: M*** C*******
Date: 2021-07-10 17:13:02
Rating: 1
Comment: Brought the car in for a right rear burned out turn indicator. Was told that I needed to replace fuze box. Fuze box was replaced and then left rear lights didnt work because of a voltage surge. Then we were told a control module needed.tp be replaced. Finally, we were told it was ready and came to pick it up. We left the lot and the car was not fixed, and had a.trail of ants all over dash and inside. Had to leave the car another day.Problem 1. A.burned out turn indicator used to require a light bulb change not a $1300 fix.Problem 2. We brought in the car with one issue, and then another issue was created that didnt exist when we brought it in. Why does that become our cost to fix?Problem 3. When we leave the car there over a.week and are.tokd its ready. We shouldnt be driving the car off the lot with the initial problem still unresolved. Thats sloppy work by the technician. Which goes.back to not at all believing issue 2 was out issue. That problem didnt exist when we brought it in.Looking at this level of coat and experience, I no longer trust the service department, and the level of service/communication.was not acceptable.

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Name: S**** S****
Date: 2021-06-23 22:04:38
Rating: 1
Comment: Buyer be aware! I came in here today found a suv that I liked. I agreed to the full asking price and did not even try to bargain or negotiate even with all cash.Sat around for almost two hours. Start doing the paperwork and they wanted to charge 1k more then the asking price. Because someone totaled it wrong on the sticker price.Even before this was discovered I tried talking to Carl Rogers the general sales manager. He is truly a jerk and so rude. Even when my sales guy tried talking to him I can hear him talking and still very rude and disrespectful. How this guy is in charge I have no ideal.Horrible customer service and experience.

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Name: A** P****
Date: 2021-06-14 23:32:21
Rating: 5
Comment: Darell, our sales associate, really listened to our needs and in the end, helped us find a vehicle that wasnt even on our radar. We could not be more happy with our experience with Darell. Hes knowledgeable, patient, and customer oriented. His relentless pursuit of trying to help us really paid off.

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Name: K*** M********
Date: 2021-06-03 17:31:40
Rating: 5
Comment: Rick Weaver provided a great sales experience. No complaints. We had agreed upon a price prior to my arrival and even with the current climate of car sales, he honored it. The cookies were a nice touch as well.

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Name: R** B****
Date: 2021-05-17 00:40:53
Rating: 5
Comment: Wow very well run dept. We were greeted. Taken care of the whole time we were there. Everyone was nice to us. It took maybe an hour. keep up the way you do your service Dept.its very nice.thank-youThe Brabos

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Name: J*** E***
Date: 2021-05-09 19:31:08
Rating: 3
Comment: I have spent over $5k at you dealership in the past couple months or so and not once has anyone offered to go over the invoices and explain what was done and why...Just see the lady at the window and pay me. Also twice I went into the chat and asked for a budget number for my 90,000 mile service, never received an answer. BTW your chat really to me has been useless, it is always somebody else that has to help, never get an answer form the chat person. I am not to happy with you as of late.

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Name: D*** D*******
Date: 2021-04-30 14:13:46
Rating: 2
Comment: I dont care for dealerships or car salesman. Ive had many bad experiences. During finance, they brought out a proposed 6 year finance. Without even asking first. I said no. I dont want 6 years. I want 3. Then they brought out a 4 year finance deal. I said I wanted three. They said, oh no, you dont want three. Finance charge is too high.I had them hold a $7000 check that they held for me until insurance money came in. They PROMISED me they would not cash it without talking to me first. They cashed it. I had my bank overdrawn.I spoke with manager Carl Rogers who would not take accountability. Actually he wouldnt even talk about it.Then, I had financed a roof rack with my car. They said they could do it. They called me back, oops it cannot be done. One of reasons I bought the car. Carl again promised in February that he had already sent a check to the finance company to reimburse the rack. I called twice to confirm. Here it is April 29th and the check was not sent. No apology. No accountability. Not a good experience. Next time Im going to carvana or some online car sales.

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Name: J*** W******
Date: 2021-04-27 15:17:54
Rating: 5
Comment: I went in for an oil change on my truck and was greeted very nicely upon entering the building. Everything was great from the service department. No hassles, not pushy, they were very pleasant.

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Name: R***** b*****
Date: 2021-04-14 19:52:08
Rating: 1
Comment: They are not interested in selling you a truck unless you pay sticker or over asking price. I tried to buy a 80k Denali truck and was blew off by there fleet manager. No problem I went and bought the truck somewhere else. I returned for service and was looking at another vehicle and no help. They are not interested in helping anyone that wants a discount. As a matter of fact they are raising the price over msrp during the pandemic. People are nice but lazy. Go elsewhere where they work hard to earn your business.

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Name: C**** N*****
Date: 2021-04-12 20:36:58
Rating: 3
Comment: Had a check engine light on so I scheduled and appointment to have it checked along with oil and tire rotation. He said they weren’t able to do it on a Saturday due to staff and that I have to bring it back during the week, so I just had my oil and tire rotation. No notification that this can not be looked at on the weekend, would of saved time and money crossing the bridge. When I got there, I did not get any update. Not a great experience

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Name: D****** L****
Date: 2021-04-05 15:06:18
Rating: 5
Comment: Paul and the entire service crew at Lehmers Concord GMC do a great job of keeping our GMC Acadia Denali and GMC Sierra Denali running like new. Having a great service and parts department actually sells vehicles. You use the sales department once to purchase a vehicle. But you use the service and parts department over and over again for years to maintain your vehicle and keep it in top running condition.

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Name: A***** A******
Date: 2021-04-05 00:24:42
Rating: 1
Comment: I walked in with a credit score of 766 out of 800. Thats 34 points away from the highest credit score attainable. Which led me to expect the 0% finance which was what led me to return for a second truck. I was denied the 0% and told how it was impossible to obtain it because my credit score wasnt good enough.What I should have done was walk out, but I did not. It is because of this that I will never purchase another vehicle again from you. This was my second GMC truck I purchased at this dealership and the last. Of course I will not recommend it to friends and family. Another thing, I was told I should be happy with .9% interest, really?

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Name: J**** W***
Date: 2021-03-20 01:01:36
Rating: 4
Comment: Book an appointment for 45K service, and came in for service. Easy on the website. Just had diesel oil change & tire rotation, etc. They reset my fuel filter service interval because this wasnt done when it was replaced on a previous service. The engine air cleaner filter wasnt done because Mike said it can wait for the next service. Because of COVID-19, havent drove my truck that much anyway. Thanks.

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Name: K***** S*******
Date: 2021-02-13 16:51:08
Rating: 5
Comment: Lehmers GMC has an incredibly kind and professional staff. Every time I go in for service, they are prompt, deliberate, and kind toward me. They offer condescension-free help and advice, and Im always happy with their work. Thank you Lehmers!

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Name: K* B***
Date: 2021-02-08 16:16:48
Rating: 1
Comment: I brought my truck into Lehmer’s service department. They test drove it and said the vibration and sound I was hearing was the torque converter going out and it needed replacing. They quoted and charged me around $1900 for the new torque converter. They also recommended that I replace the transmission as well just because of age but they said it was working fine at the time so I declined to spend $4900 that they quoted me. I picked up the truck when it was done and on my way home I noticed the same vibration and sound. I drove it a couple of days to make sure I was hearing the same noise and vibration as before I had it fixed. I called the service manager Tom and he said it’s probably air in the new torque converter and should work its way out. Christmas was a week away and I agreed to drive it until after the holidays and see if it gets better. It didn’t, it actually got a little worse. I brought the truck back for them to fix it right this time. They’re now saying the transmission is bad and it would be another $5900 for a new transmission. That’s $1000 higher than they originally quoted me. I asked if they would give me my $1900 back and apply it on the cost of the new transmission and they said yes but only off the higher quoted price. My issue is, they raised the repair price on the transmission $1000 more than they originally quoted. So what I get from all this is, there wasn’t anything wrong with my torque converter they replaced and charged me $1900. They obviously misdiagnosed what the problem was and want me to pay for their mistake. If they would had diagnosed the problem correctly the first time, it would have only cost me $4900 not $5900. This may have been an innocent case of miss quoting me the right price but bottom line is this service supervisor is in denial of what he quoted me to cover his hinny.I’ve probably bought nearly a dozen vehicle’s form Lehmer’s over the past 35 years for my businesses plus all the service business for those vehicles. The $1000 their trying to rip me off for is nothing compared to the 10’s of thousands in business they will lose from me. Makes no business sense. I’m just shocked and stunned how I was treated. This is definitely not the same company I’ve known for the past 35 years. No way in hell will I or my family and friends ever give these people anymore business. If they would treat a good customer for 35 years like this can you imagine how they would treat anyone else.

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Name: J*** K*****
Date: 2021-02-04 06:45:10
Rating: 5
Comment: Tom did a great job of taking care of getting the service requests taken care of on my vehicle. I requested Perry Pike to work on my vehicle and he did a great job in taking care of the services needed. A really great team of people working at Lehmers Service Center.

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Name: C**** R********
Date: 2021-02-03 13:38:41
Rating: 5
Comment: I have always been happy with Lehmers service, and the respect they show all customers.I know this all starts at the top. I see Tom in service, who is a real asset to the business.KEEP UP THE GOOD SERVICE, LEHMERS IS A REAL PLUS TO THE COMMUNITY.Bruce

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Name: M****** B****
Date: 2021-01-22 11:47:00
Rating: 3
Comment: Car was in for scheduled maintenance. Paperwork afterwards indicated that the air filter and cabin air filter needed attention. At no time did Paul notify me of this. If he had, I most likely would have wanted them replaced. So, after getting my car back, I decided to do it myself. Not what I would call good customer service.

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Name: C***** e****
Date: 2020-12-17 23:14:47
Rating: 5
Comment: This is my third lease with Buick and agent Rick Weaver, he is the best from being professional to just a kind human being. He has always been honest and a straight shooter and these are the people you need and wont in a company. I will for sure recommend friends and family to seek him out. Happy customer

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Name: J******** K****
Date: 2020-12-05 18:53:33
Rating: 5
Comment: My experience with Ron Kinder was great. He was friendly, down to earth, not pushy but attentive. He is knowledgeable and was able to answer any question I had and also offered to help me with any questions that I may have come up later. I bought my first GMC Sierra from Lehmers back around 1998 and have always had a great experience with your dealership :)

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Name: R**** P*****
Date: 2020-11-01 14:21:08
Rating: 5
Comment: Lehmers serviced my Chevrolet Traverse for many years until it finally had so many miles I had to replace it. Given the quality service I had received at Lehmers over the years I wanted to replace it with a GMC from Lehmers. I purchased an Acadia with very few miles and couldnt be happier. The car runs smoothly and Lehmers provides reminders when the service checkup is required. They have consistently provided high quality service with knowledgeable technicians and friendly staff members. The appointment process also works very well - no waiting and the service is performed in short order with quick turn around and free car wash, too.

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Name: T****** M**
Date: 2020-09-18 16:43:34
Rating: 2
Comment: Everytime i bring my vehicle in for service something goes wrong.. grease spots left on interior... something got scratched.. and took multiple visits to fix the same issue. Would be nice to getmy vehicle returned in the same condition i brought it in (no scratches.. no stains no spots)

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Name: J****** W******
Date: 2020-09-14 21:13:16
Rating: 1
Comment: My truck was in for a check engine light. I paid $1,200 was told it’s fixed. I drove 150 yards after I picked it up and light was back on. I turned right around and brought it back. Was told they needed to fix one more thing. After waiting 2+ weeks ( I called to check status was told we will get back to you, but never received return calls ) I was told the truck is ready and was charged $1,400. I drove the truck lest than 1 mile the light came back on and currently it is back in your shop. At this point I feel as if you are just randomly trying parts and telling me it’s fixed, come pick it up and charging me. I have been without a truck now for over 3 weeks. I am a contractor so it really hurts to be down a truck and to be told it’s ready only to find out it’s not fixed. I have bought a few company trucks and a few personal vehicles from you I also have 4 vehicles worked on by you. At this point I will be purchasing my new vehicles elsewhere and finding a new place for Servace. As of writing this I have called twice today ( was told it would be ready today) and have not received a return call. Very very poor service!!

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Name: J*** N****
Date: 2020-08-13 19:24:37
Rating: 5
Comment: Polite, quick and transparent. This is the sales experience I have received each time Ive done business with Lehmers. Each time my wife and I come in for warranty or service work we are treated with respect and courtesy.

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Name: N*** A
Date: 2020-07-19 20:31:34
Rating: 5
Comment: I found a GMC Yukon XL through Autotrader.com with good pricing considering the upgraded features to the vehicle. Internet sales manager, Ron made contact with me and answered all my questions and concerns. I drove 3 hours to purchase the vehicle. The transition from start to finish went really well without any issues. If you are looking to purchase a vehicle, ask for Ron.

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Name: K**** R*******
Date: 2020-02-15 20:50:11
Rating: 2
Comment: As a GMC owner that has recommended Lehmers over the years, I wanted to share a recent encounter with your service department that left a bad taste in my mouth. To provide a little context to the situation, let me go back a few months. Last year, I started getting occasional error codes when I engaged my back up camera. I researched the problem and learned it was possibly fixable with a software update at the dealer. Well around that time, I brought my Canyon in for an oil change. While there I told my service advisor about the problem and asked if they could do a software update. He told me there was not time to do it, as they had only allocated enough time for my oil change, and to set up an appointment for it in the future. I knew my new vehicle warranty was up later in the year, but I knew I had mentioned the problem under warranty, plus I had bought the comprehensive extended warranty, so I figured it wouldnt be an issue. Well recently my hands free system in my truck stopped recognizing almost any command I gave it. I again researched it and learned that it was a problem encountered by various gmc owners, and would likely be resolved with the software update. A fellow GMC owner even mentioned many dealers would even make things right and do the software update free of charge. So this time I set up an appointment for both an oil change and for the software update, setting up alternate transportation by family, and blocking out several hours of my afternoon. Well I arrived at my appointment and spoke with the service advisor, who promptly told me that since my truck was no longer under the new vehicle warranty it expired 2-3 months ago), I would have an out of pocket expense. Even with my extended warranty, she didnt know if the software update would be covered. She said best case scenario, if covered I would have to pay a $100 deductable. If they determined it wouldnt be covered under the extended warranty, I would have to pay a $190 diagnostic fee, plus any repair costs. I was disgusted and cancelled that part of the appointment. So here I have an intellilink system having issues likely fixable with a software update, and Im going to have to pay potentially hundreds of dollars to do it. A little bit of understanding can go a long way in customer service. I understand that you are a business and you have policies, however this seemingly simple request has now changed my opinion of Lehmers and will be causing me to take my business elsewhere. I use to have all my routine services done at Lehmers despite the higher price, but that will no longer be the case. I can also assure you my next vehicle will not be a GMC.

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Name: M*** G*********
Date: 2020-01-06 18:49:39
Rating: 5
Comment: I LOVE coming into Lehmers Concord GMC!! I feel like a part of the family when I step through the doors. They go out of their way to help every time I walk in.I came in to ask a question & they immediately took my car in for service & gave me a loaner. And to top it off this was on a Saturday holiday weekend! They repaired my car the same day. I did not purchase my car from them (bad decision on my part) but found them when a repair was needed. I will definitely go there when Im ready for a new vehicle!!

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Name: N***
Date: 2019-11-21 19:06:59
Rating: 5
Comment: Last Monday, 11/18 went for an oil change for my 2018 GMC Canyon pick-up. Ryan Blanchard was very quick registering it. I had to leave. Ryan called me an hour later and said the truck was ready. I was shocked that they called me that early and almost dropped my phone from being surprised of how quickly the oil change was done. But wait...they even washed my truck! Who does this kind of service these days? I went to their store because I needed a car wash shampoo. I grabbed one from the shelf and the guy there said: “Wait! Check this shampoo out! It has a lemon scent!”’ I was like, wow! Everyone is friendly here! Good vibes at this place. Highly recommend this dealership to everyone. The best.

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Name: J**** J**
Date: 2019-11-16 00:54:43
Rating: 5
Comment: This was my first service and I couldnt have been more pleased, and frankly pleasantly surprised. Beyond my expectations. Check-in was quick and easy. Wait time was right on what I was told. Vehicle was washed and ready to roll. The entire process took a little more than an hour. While I waited I walked through the showroom and was greeted by Daniel Ortiz, Sales Consultant. He showed me around the new trucks. Then we talked cars for another half hour. Hes a great guy and it was a pleasure meeting and speaking with him. My entire experience was GREAT !

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Name: L*** S*********
Date: 2019-10-24 19:31:28
Rating: 1
Comment: I believe that Lehmers recommended service schedule is a complete money grab. I went in today for 30K mi service maintenance for our 2017 Acadia. I was told yesterday that a car would be available. When I arrived, I discovered that the 30K service would be $1000!! no itemized service on the estimate and that there was not a car available so I would have to be taken over to Hertz. After over an hour and still not in the rental car I called another dealership only to discover that they charge approx $150- $500 depending on the level of service you want. I was told we were being charged by Lehmers basically for a 45K. After waiting for an hour and a half all in, I went back to Lehmers, got my car back, which I was told was already being worked on....it was not. It was in the parking lot. I looked up the Maintenance Schedule on the GMC website, the big services should take place at 45K and then 90K. Lehmers does 30K, then 50K and probably 100K. They have managed to add in another big service at 30K with all sorts of BS inspections for $1000!!

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Name: K** B*****
Date: 2019-09-19 15:06:58
Rating: 5
Comment: I brought my truck in for a 60K service on Monday morning. I also had to have my cd player repaired as it just quit working. I was told that it had an internal failure and had to be replaced. The cd player was ordered and I received my truck back on Wednesday, good as new. Dependable service and very fast turnaround time.

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Name: V** S********
Date: 2019-07-03 01:48:15
Rating: 5
Comment: Jason was great. He treated us very nice and went the extra mile to make sure my husband was happy and satisfied with his purchase. We were in and out of the dealership with his new truck in no time at all.

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Name: C** D**
Date: 2019-05-06 17:31:52
Rating: 4
Comment: It can be confusing there as to what you need to do. It takes a long while for a simple oil change. There is a rep that is really moody. One day he is your best bud and next time you come he doesnt know you. You think if as a customer you stay loyal that they would at least treat you as a loyal customer.The price has gone up and I couldnt find my e-mail for the coupon so I will be looking for a new place to get an oil change.I also asked for additional service and I cannot say if it was done or not.Super said that there isnt better customer services because I love that I feel the difference in my car after a simple oil change but the price is just not very reasonable and the confusion to boot.

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Name: m** k*******
Date: 2019-04-10 20:29:55
Rating: 5
Comment: I love this place. Super friendly staff. My purchase experience a year ago was great! This is still one of the first places I consider when looking for a new vehicle and one of the first places I recommend to friends and family.The service department is fantastic as well. Prices are fair with included services so I dont have to get work done at multiple places. This is my first vehicle ownership experience where I am happy to take it back to the dealership for service (has been regular maintenance) it helps that my wallet isnt being gouged, even when it comes to basic services.

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Name: M*** M*******
Date: 2019-04-03 19:43:49
Rating: 5
Comment: The entire team was extremely helpful, patient and fun to work with. They made the nerve wracking experience of buying a new car very easy and fun. I would definitely recommend them and return to purchase another vehicle in the future.

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Name: D****** J* L****
Date: 2019-03-27 02:10:25
Rating: 5
Comment: Paul and the rest of the crew in the Lehmers service department keep our GMC Acadia Denali and GMC Sierra Denali running like new. Everyone that I have interacted with at Lehmers is very personable and they all work together as a team to take care of the customers. I can tell you from experience that it pays to have someone working on your vehicle that knows what they are doing. Please keep up the excellent work!

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Name: k**** b********
Date: 2019-03-24 22:40:07
Rating: 5
Comment: I truly enjoyed working with my sales associate, Chris Robinson. He was patient,informative and honest. The financing portion of my transaction was seamless. Russ Self was very helpful and easy to work with when trying to navigate the financial ins and outs of my deal.

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Name: J*** K****
Date: 2019-03-16 03:02:15
Rating: 5
Comment: Rich Weaver was so easy to deal with. It was the best experience I have ever had leasing aCar. He answered all my questions and was very helpful. Im recommending him to all my friends who need to buy or lease a car.

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Name: V*******
Date: 2019-02-25 18:36:09
Rating: 2
Comment: There customer service was great while I was there, but a day later after I purchased a truck, a service light came on. I made a call back to them and spoke with sales person. He said he would take care of me and transfer me to the service dept. I got a voicemail. Called back only to be told by sales person that he would have the dealership manager call me & that they would definitely take care of me. 2 months and I’m still waiting. I had to come out of pocket. Of course this was not covered under warranty.No I would not purchase from them again !!

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Name: T***** G
Date: 2019-01-03 15:45:40
Rating: 1
Comment: As of right now the dealership has been non responsive. I am assuming it is because they know they hid the car issues and do not want to admit it. It is nice that they case about the new vehicles and reply to people with positive reviews. I guess that is convenient for them.I would not recommend to anyone this place. For new cars they might have great service but for used they are one of the worst dealerships. I purchase a non GM vehicle from them that had gone through their 175 point inspection. During the test drive everything was ok. Four days after purchasing the car it developed a knock from the steering or suspension and a small leak. The car is 3 years old with 20k miles. I went back to the dealership but they refuse to take a look and see what they fixed wrong or missed during the inspection that they performed. I will be contacting the GM Corporate office and a layer to find out what can be done in order to get the dealership to look at the car and see what they missed or covered up so it is good only until it is sold.

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Name: T**** G****
Date: 2019-01-02 22:47:23
Rating: 1
Comment: Very bad customer service after purchasing a vehicle from this GM location. At first they were all nice and helpful and telling everything that we wanted to hear about the condition of the vehicle. A few days after purchasing the vehicle it started having issues. GM has not been very responsive and refuse to check the vehicle and fix what they covered up.

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Name: B**** M******
Date: 2018-12-31 21:35:35
Rating: 2
Comment: I have it a couple weeks before I decide that it was important that I give a review. We purchased a used vehicle that we found at this dealership. It was exactly what we wanted and close to home. When we first walked we were a bit put off by the trash cans by the door and 6 large round tables leaning against the wall like it was going out of business.What has me upset is the honesty or lack there of. We were lead to believe many things were just fine to find out they were not. They did a great job of omitting things. The key fob was busted and not an original and come to find out they replaced 2 of the 4 tires and did not get the same ones, the tread, highway rating and safety rating arent even close. The last thing I want to share is their care for clients after youve paid. I was told to come back to have it detailed, I thought no big deal. After the First detail they didnt even clean the inside, mind you I sat there waiting for 2 hours. I had to leave so I was told to come back. The Second time it was detailed the did the EXACT same thing! Again I waited nearly 2 hours to have it done. This time I was so upset with this entire situation I regretted in every way that I ever went there. After I left the manager called me and offered me a free tank of gas for my time! A tank of gas?! I was besides myself. Why would I go back to that dealership and probably wait 2 hours for a tank of gas. Im thinking maybe they should have picked my car up, detailed it like they should have and brought it back with a full tank. Anyway, long story short. Ill never go back and if you can find what you want within 30 minutes of this dealership, Id go there.

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Name: J** P**** (*********
Date: 2018-11-06 15:20:33
Rating: 5
Comment: Best experience ever.Ive bought at least 11 new cars and at least that many motorcycles and thus was, by far, the most direct, no-surprises, genuine, quickest transaction ever. Got a price from Internet mgr., Rick, that blew other quotes I had by $4k+. Made an appointment for next morning, truck was gasses and ready. Sold! Gave me a number on my trade that was right what I expected. Showed me the features of the car (that took a half hour), set up onstar for me and I was done. Who thing was less than 2 hours. One of the owners, Tammy, came by and said thanks. Russ in finance was as quick as that gets, and Ron in sales pointed out a few things on the truck that was helpful. I dont know them and Im not getting anything for this, but I will say this was shockingly pleasant.

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Name: M**** S*****
Date: 2018-10-16 17:47:40
Rating: 5
Comment: Terrible buying experience at Dublin GMC. Sales people & manager dont listen; all they wanted to do is talk you into something you dont want. I recommend driving 15 miles north up to Lehmers GMC in Concord to get treated like a professional and have sales people listen instead of trying to sell you something out of convenience. I bought the exact Denali, for the price I wanted without sacrificing anything. Chico deserves 5 stars from Lehmers. He took great care of us and we felt like family there. Amazing the experience a 15 minute drive north will get you. Got to Lehmers for all your GMC needs!

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Name: D**** M*****
Date: 2018-08-13 18:41:31
Rating: 1
Comment: Avoid this place at all cost!!!! I had $2500 worth of differential work done on my Tahoe. Within a year I hear noises from and take it to a GM dealer where I live now and they said that Lehmers did the repairs incorrectly resulting in needing the same differential repair. When speaking with the general service manager he was incredibly rude and said they never mess up repairs and that there only rebuttal was to just bash the dealer where I have the car now! Terrible experience, avoid this place at all cost.

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Name: K**** B*********
Date: 2018-06-12 19:53:22
Rating: 3
Comment: ***EDIT***I have been working with Russ Anderson from Lehmers to fix the seat and address the other smaller issues. I have adjusted the rating accordingly. Russ has treated us well and respected our grievances. If Pete had just done this from the get go, we would have been much happier and would have had a 5 star post sale experience. It seems Pete was trying to save the cost of replacing the seat covers by doing a cheap fix to get us out the door.After over a month of further attempts to redo their repair, Lehmers finally agreed to replace the affected seat covers and we are happy with the results.*** EDIT ***My wife and I needed an new family SUV after our 2007 Saturn Vue was deemed a total loss. We settled on a Dodge Durango and found several low-mileage, pre-owned, 2017 and 2018 GT models at several dealers in our area (Concord/Walnut Creek).I saw Lehmers had a 2017 Durango Gt in the colors we wanted and called to get more details. We were put in touch with Chico Dixon and set a time to come take a look. My wife was busy with our 5 month old at home, so I went in on 4/2/18 by myself to look and test drive. We had driven another 2017 that was exactly the same minus the AWD 2 days previous at another dealer.Chico treated us well and I liked the car except I saw the rear seats (middle, behind passenger) had some damage to the leather. Also found broken glass under the damaged seat and what looked like blood stains behind the center armrest and on the other passenger seat.These few things were giving us pause. The Sales Manager, Pete Benjamin, said no, problem! We have a leather guy here and well fix the seats for you! We moved forward with the sale. I purchased the Cilajet protection for the seats/dash/wheels and an extended warranty.Our first disappointment came when we found out the extended warranty they sold us was more of a reimbursement service contract and the company they use has terrible ratings and reviews. I found out the Mopar manufacturer lifetime extended warranty was cheaper than the 4yr/100k warranty they sold us. We cancelled the Lemers warranty without issue.We brought the Durango in to have them do the seat repair 4/11/18. They ended up needing to keep the car until 4/12/18 due to the Cilajet application. I asked for them to make sure to remove the stains prior to applying the Cilajet, which the service advisor promised they would do a full detail and try their best to remove the stain.My advisor called Thursday to say the car was ready and the seat looked brand new. Good news. But after picking it up and getting it home to inspect further, we saw their repair was to apply a copious amount of leather patch (the type found at most auto parts stores) over the entire seat bottom. After actually applying pressure (similar to someone sitting in the seat) the repair cracked and the paint flaked off. This made the soft leather feel and look like cheap vinyl and was at best a cheap, short-term fix.Had we know they would do such a cheap fix we would have looked elsewhere for another Durango. We spent close to $40,000 and feel like we received worse service than buying a mechanics special from Craigslist.

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Name: G***** B****
Date: 2018-06-12 15:29:11
Rating: 5
Comment: After much research into purchasing a used Suburban we landed up at Lehmers due to the large inventory. Our sales person Moe was great as well as everyone else was from finance to the manager. I highly recommend Lehmers because of their no pressure sales approach and how friendly everyone was. Our trade in and purchase went smooth and quick. When we went back the next day to sign papers, we had our new automobile and were home in a breeze. I’ve purchased several automobiles off the lot and never had such a enjoyable time. Thank you Lehmers, it’s nice to have a family owned company that cares about its customers. Will recommend over and over again.

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Name: C***** S******
Date: 2018-06-09 04:14:09
Rating: 5
Comment: We wants to say THANK YOU SO MUCH DANIEL FOR ALL YOU HELP!!Yesterday He sent to me some pictures of the car we wanted and then we came to the Dealer to talk about the prices and later we made a good deal and it was nice because He never did not rush us at all ! So,we got the SUV that we wanted! We really appreciate it.God bless you.Johana & Carlos Sanchez.

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Name: D*** L**
Date: 2018-06-05 16:55:02
Rating: 5
Comment: Weve been searching to buy a truck for a while and Lehmers Concord gave us exactly what we wanted with a very reasonable price. The staffs are very friendly and knowledgeable when we have questions regarding the truck. Jason and Russell helped us all the ways to the last minute and were very friendly, smiley and patient with our little one :-)

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Name: P****** �********** C*******
Date: 2018-05-31 17:33:23
Rating: 5
Comment: I normally dont recommend going to see or speak to anybody from a car dealership. Today is different, if anybody is looking for a vehicle Please go see Rick Weaver with Lehmers Concord Buick GMC. He was honest he took the time to show me what my trade in is worth and how they got to that number and took care of me even after I had take the vehicle home. I honestly enjoyed working with him to get my vehicle. I just hope the next time we go to buy a vehicle it will be as easy as this time.

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Name: J*** S****
Date: 2018-04-26 06:48:05
Rating: 5
Comment: It was an absolute pleasure working with Lea Guido. Thank you for being so kind and patient!We found a Corvette Stingray on Autotrader and called in to get more information on the listing. It was late Sunday so we didnt expect someone to go out of their way to check if the car was still available. Lea confirmed the vehicle was available and went outside to double check all the information was correct on the listing before we made the drive out to the dealership. I must have called her at least 5 times to verify various things since we didnt want to waste our time driving for an hour.We got to the dealership near closing time. Lea did not rush us at all. She took us on a test drive and let us spend all the time we needed with the Corvette to make a decision.We are so happy with the purchase. I went back for a detail and a full tank of gas a week later. Lea Guido showed us the same kindness she showed us on the day of the purchase. I will definitely recommend her to my family and friends.

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Name: C****** H***
Date: 2018-04-05 18:46:32
Rating: 5
Comment: I am not sure I could be more pleased with the service I was provided by Rick Weaver at Lehmers Concord Buick GMC. Rick truly made me feel special throughout the entire process. Ricks email communication was concise and diligent. When we met in the showroom Rick made me feel extremely comfortable and simply made me a deal I couldnt refuse. He made sure the whole process was as frictionless as possible for me. Ricks genuine kindness and respect for his clients is evident. I will be returning to Rick as well as be referring anyone I know, that is in need of a vehicle. Thank you, Rick.

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Name: J*** M******
Date: 2018-03-29 16:10:03
Rating: 5
Comment: We were in the market for 2018 Yukon Denali XL with 8 passenger configuration. This configuration is not very common in the Denali model. We have 5 kids, so 8 passenger seating is a must! Other trim models are available in this configuration, however wife wanted all bells and whistles that come with Denali. We searched numerous dealerships in the greater Bay Area and could not find what we were looking for. We came in to Lehmers and still no luck. I tried talking the wife into getting a very nice SLT model, but she would not budge. Our sales Rep. Ray Cabaong recommended picking out color and options and he would do everything possible to get us vehicle delivered. Ray was very helpful and patient and he was able to locate Denali in our color of choice and with the 8 passenger seating option. Vehicle was delivered the very next day as promised and the wife could not be happier with Denali! Thank you Ray!I have to also mention that the finance department was great and got us a percentage lower than I expected.Thank you to all the team at Lehmers for being very resourceful and helpful!Sincerely,The Morales Family

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Name: T*** L****
Date: 2018-03-26 18:15:29
Rating: 1
Comment: I went in on Sunday 3/25/18 after truck shopping at other locations, and Ive gotta say I was very disappointed with the service I received from the Carl, the general sales manager at this location. I walked in with two trade-ins after visiting the Antioch Toyota( superb experience there), and the guy treated me as if I was a child trying to buy a Ferrari. He didnt want to accept one of my cars because it was a Mustang Cobra and automatically assumed that it needed a $2k clutch and mistreated, and my other vehicle he said was worthless (2006 Yukon Denali 109k miles). He questioned me for an hour and kept saying he needs to make a phone call to verify everything I was saying as if I was a liar. The truck was $49k -- I earn six figures with excellent credit and he told me I couldnt afford one with those trade ins and my income... That Id need a cosigner and somehow budget the $750 payment. The guy was ridiculous and I ended up walking out after he said he was double checking my story with Toyota yet again ( regarding my trade ins). He came running out and said hed take the cars and give me the deal as I was reversing my vehicle. I went straight to Antioch Toyota and bought a Platinum Tundra. They had zero issues with my trade ins and they gave me 1.9% financing. Ill never buy a vehicle from Lehmers, Ill head straight to Hilltop or Dublin for a GMC.

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Name: W****** W
Date: 2018-03-24 00:40:03
Rating: 1
Comment: Everything was ok except I was lied to. The finance mgr came to me with a deal I turned it down told him I wanted to break even on my trade in he went back to talk to his mgr then came to me and said well pay off your car. Originally they offered me 9,000 but I owed 10,500 on my trade in. I told him I dont want the balance rolled over on the new 23,000 car I was buying he said no well pay off your old car. Guess what? They added the 1,500 onto the price of my new car. I dont like being lied to. In ten yrs or less when I need another car I dont think Ill be going back to this place.

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Name: R****** E*********
Date: 2018-03-12 03:40:57
Rating: 5
Comment: Brought my car in for a quote to be sold. Ended up selling and leaving the car there within 10 minutes thanks to help from Brian! Must’ve been the fastest service I’ve ever had at a car dealer. He was both quick and efficient- ensured I had everything I needed to move forward with the process. Thank you!

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Name: P**** M*********
Date: 2018-02-09 20:01:15
Rating: 5
Comment: Every employee I had contact with was very polite, informed me exactly what needed to be done to my GMC Acadia and the estimated cost. Since they needed my vehicle for most of the day, they called Enterprise to let me have a rental so I could return home to Antioch for the day. My vehicle was ready, washed and ready for me to pick it up at the estimated time. I would recommend Lehmers Concord Buick GMC to all my friends.

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Name: R****** M******
Date: 2018-01-11 05:38:17
Rating: 2
Comment: Had called about a recall notice and that was taken care of plus service person mention about one other recall and if I could wait and get that taken care of too. Yes I had told them and all done within the hour. A few days later a metal to metal grinding was going on once I applied the brakes and got worst and worst. Called to have it checked out and would be 3 days later to be seen. Took truck to my local mechanic and he showed me where the brake pads had completely had worn out and into the rotor. I would think a quick safety check at the dealership would have got this and requested to be repaired. What could have been just pads ended up a lot more.

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Name: s****** s*****
Date: 2018-01-08 20:30:06
Rating: 1
Comment: The one thing that doesnt bode well with me is,, sometime ago think it was about 6/17 my engine was burning oil. A problem with my model car. It was under warranty at the time. So. My gear shift knob wasnt working so I asked for it to be fixed. Well they said a (1,000). It never worked.Fast forward to December.My trans needed replacing. Another problem with my model car. 5,200 hundred dollars later it still dont work. My question is do I get my money back or are you going to fix it???

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Name: A****** E****
Date: 2017-12-03 15:06:16
Rating: 5
Comment: Lehmers has a great selection of vehicles, and a friendly helpful staff. I needed a new vehicle and I didnt want to go through the horrible process of haggling over the price, and wasting an entire day. They understood how I felt, and had me driving in a new vehicle in under 3 hours.

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Name: F** P
Date: 2017-11-07 16:35:49
Rating: 1
Comment: Update 11/5/17 . After yet another disappointing attempt to support them, it is official, never going there again!!! I tried once more to support them since they are a local business. But they again reinforced my opinoin about them. The service (a term I use because that is what they call it) is almost as if there is a camera rolling, and they are trying to see how frustrated people can get before they lose it! If it werent for so many others that feel the same, I might think it was just me. But I seem to get along with everyone else just fine. Good luck Darren! Once again, you prove that at Lehmers, the service truly stops with the sale!. You should only sell cars since the service aspect seems to be one that only causes frustration and anger for all involved.Love/Hate: I have bought 5 vehicles over the past 4 years with Lehmers. While I on occasion ( After having to go to the top) I will get professional service, on the whole, the service dept( Excluding Stephanie) pretty much has a sucky attitude. Not sure why? But this has been the case for while now. Not to mention the Sales Manager ! That guy ( WWE Dropout) is as friendly as a cobra. Go figure? Anyway, I wish it were different, but I also wish I were 7 tall and played in the NBA! Maybe they will do something about there lack of Friendly Courteous service, maybe not? I guess if your making money regardless of your attitude, why change it? Great business model guys!

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Name: j*** m******
Date: 2017-09-15 23:25:46
Rating: 5
Comment: Its always a pleasure to bring my truck to Lehmers Concord. The last time I didnt have an appointment and Tom Mimiaga made space for me on a very busy day. They are all very kind and professional. I would definitely recommend it to a friend and family.

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Name: A****** G******
Date: 2017-09-01 21:53:22
Rating: 5
Comment: You can really tell that Lehmers Buick GMC is family owned! They treated me with such kindness, concern, and respect that I felt as though I were a part of their family. I left feeling that my business mattered to them, and that they would be there if I needed them. I plan to purchase all of my cars from Lehmers, and I will have them serviced there as well because Paul Hoffman in the service department has always gone out of his way to make each service appointment a great experience! Darren Anderson, Ivan Mumm, Darrell Joyner, Rick Weaver, and Ray Cabaong are the most professional and informed salesmen in the business, and I have enjoyed working with them each time I have purchased a Buick! This is my 3rd Buick, and I will always return to Lehmers for the extraordinary service!

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Name: P******** H*****
Date: 2017-08-27 14:22:47
Rating: 5
Comment: Went in for a 30,000 mile service on my Terrain. Great customer service. I was given a loner car since the service department needed my car most of the day.I did think that the price of a 30,000 mile service is rather steep at $1160.00. I know the mencanics did a multi- point inspection. Lubed and oiled, changed filters, rotated tires, changed break fluid and transmission fluid, installed new windshield wipers. Still it does seem rather pricey. Oh, but I did have a coupon for $100 off!

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Name: G*** A
Date: 2017-07-18 20:53:16
Rating: 1
Comment: We are two young professionals, and we encounter; Pushy sales people. Was only offered to test drive two cars, was declined the request to drive a third. They tried to run our credit before making an offer, likely profiling. They do not like educated consumers. We were there to make a deal so were completely shocked when the Sales manager essentially asked us to leave; said they were to busy for us! Never provided us any numbers. We were in shock when we had to show ourselves out after being treated so poorly. I am still in disbelief in the way they treated us, especially the sale manager, should be better then that. The only thing we can say is that we were completely offended. There was no reason at all for their behavior.To prove that we were serious about buying a new car I attached a photo of the nicer vehicle (2016 Cadillac SRX) we ended up buying at another nearby dealer, about an hour after this altercation.

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Name: N*** R****
Date: 2017-06-06 21:50:49
Rating: 5
Comment: My leather seat was tearing along the seam and needed to be repaired. The repair was covered under the warranty but Lehmers requires a visual inspection. After I informed Stephanie that I live approximately 45 minutes away, she accepted pictures of the tear. She called me when the new seat cover was in, scheduled the appointment and had the work completed by the time that she promised.

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Name: S****** H****
Date: 2017-05-11 03:37:35
Rating: 5
Comment: I took my car in to get it serviced my agent John was very helpful and professional they had to keep my car for a few days they also put me in a rental until my car was finished. John also kept me informed every step of the way regarding my car at the end of the day. I was very satisfied and would highly recommend Lehmers Concrd to my friends and family. Thanks😛😛

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Name: D**** M******
Date: 2017-05-08 15:23:38
Rating: 3
Comment: I purchased a used 2011 GMC Arcadia from Lehmers in March of 2017. Our salesman Darrell was great, we really enjoyed working with him and felt like he had our best interest in mind throughout the entire process. On the flip side there was a front end noise that I discovered during my test drive that turned out to be something that the service department and sales manager had on record but did not address. After quite a bit of back an forth (and leaving once with my money) they offered to fix the issue. The replaced the steering box and my wife picked up the car and brought it home.we put about a tank of gas through it before the noise was back and even worse then it was before. Finally we took it to our own mechanic and had to replace about $1,000 worth struts and bushings in the front end before finally getting the car to drive the way it should. I would consider returning in the future, but I would not trust the 110pt inspection that they talk about. Take the car to a third party and make sure you know what youre getting. Since the repairs its been a great car. Again, Darrel was great!

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Name: J*** M****
Date: 2017-04-05 02:10:08
Rating: 5
Comment: I had a recall on my trailer hitch.( It was the right one.) Also, they had to reapply a surface protectant because of a fender bender. The quality of the service was excellent. They kept me informed. The time estimate was right on. I couldnt be more satisfied.

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Name: B**** L********
Date: 2017-03-01 16:08:57
Rating: 5
Comment: Transportation was provided while my car was serviced.Appointment was set without a long wait.Family owned.Union Represented workers means skill and consistent staffGreat service.5 STARS

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Name: T**** S********
Date: 2017-02-26 01:34:32
Rating: 5
Comment: Tom with the Service department went absolutely above and beyond his duties in order to help me out with my truck issues. He made me feel welcomed more than any other dealerships have. Thanks guys! IF anyone reading this is in charge of raises, Tom defiantly deserves one. I suggest you take special care of employees like him.

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Name: M*** M*******
Date: 2017-02-10 02:42:17
Rating: 5
Comment: If you come here ask for Allen Julio! He is truly magic! He made the impossible happen when I was getting my car (wasnt sure if I qualified) this man did a lot of negotiations for me with his people & creditors, managers,finance dept. I told him what I wanted & he was acurate.i didnt have a car at the time & he picked me up from Bart(above & beyond) thanks bro. Weve been friends since.good people, he hooks my friends up as well (word of mouth) still have my car till this day worth the buy! 🌟🌟🌟🌟🌟 five stars.

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Name: Y********* D**
Date: 2017-01-13 08:30:52
Rating: 1
Comment: Actually this company get Zero stars. After having my truck in there shop for 2 1/2 weeks. Stephanie never contacted me and told me any updates on how the inspection of my vehicle were going. I never receive the invoice. The shop never did a tear down. Today January 12, 2017 I went to meet the Allstate adjuster. The dealership told All State That my truck had wear and tear. So Allstate said they wouldnt fixed my vehicle. Even though it was due to there tow truck damaging my truck. But this is what they said the wear and tear was the oil residue under my vehicle they considered as wear and tear. Which had nothing to do with the tow damages. I didnt have any cracks or anything damaged underneath there. But I did have the marks from the tow truck under there. Thats the reason I was there in the first place. I went there because the tow truck that told my vehicle to service king in Oakland damage my truck during the tow. I pick Lehmers to fixed my truck but all they could tell Allstate I had wear and tear. I ask mechanic Scott did you a tear down on vehicle? Did you drive test it ? Scott said no. Scott got so mad at question he told us to leave the dealership. He then told the general manager some type of lie. Then the general manager told us, customers cant be back here. After they knew we were coming there for appointment. Scott let my truck down from the rack and drove it out to the front of the dealership. Then A few minutes later while we were still discussing the situation with the Allstate adjuster. Another mechanic brought my keys and said heres your keys. The adjuster looked at him and said you know she cant drive that vehicle with the condition that the vehicle is in. They didnt even care if I had accident. This company is very disrespectful and non-compassionate to customers. Do not do business with this company. Please do business somewhere else with a company who doesnt tell you that other things are wrong with your vehicle that has nothing to do with the problem you started with in the first place and another thing watch out for the mechanics they are not checking anything but trying make extra money off of you. They will try to get you to believe that you have other problems with your vehicle. Do not be deceived. Get a second opinion. Trust me you will thank me later.

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Name: d**** w*****
Date: 2017-01-09 20:56:42
Rating: 3
Comment: Service usually is a less than painful experience, but 3hr for an oil change and car wash, which was never washed, and I had to let them know my car was done, since I saw it sitting there, and my service writer went to lunch, left a bad taste in my mouth. I was quoted 45m to 1hr for the oil change, but alas, it didnt happen. The day was pretty wasted sitting there.

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Name: r****** c*******
Date: 2016-12-12 01:56:53
Rating: 5
Comment: We purchased a 2016 Buick and love it. We had one issue with theradio shutting off on its own. I called the dealership and arrangedfor a repair. The repair was done in one morning and works finenow. We have purchased our last three cars from Lehmers andwill plan to purchase our next ones also. Wonderful people andservice. All around best.

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Name: G*** A*****
Date: 2016-12-10 21:47:23
Rating: 5
Comment: A very positive experience.Jim Harte was extremely helpful and facilitating, waited for us (after his shift was over) until my wife got off work, had what we were looking for in the price range we wanted and helped us thru the process from start to finish. Ive purchased several GMCs over the years, but this was my first time dealing with Lehmers Concord Buick GMC and couldnt be happier.Next step; well see how the Service Dept. preforms..Thanks guys

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Name: D**** O******
Date: 2016-12-10 14:11:58
Rating: 5
Comment: Had an appointment, delivered car at 7AM, had it back at 1PM, Troubleshoot and correct clunking sound. By 8:30 they contacted me with findings, lower control arm replacement. They had it in stock. Covered under warranty. No charge. :),

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Name: S**** B*****
Date: 2016-11-29 01:01:39
Rating: 5
Comment: Just took delivery of my third new vehicle from Lehmers... Very satisfied!! I have always received great service at a fair price. Keep up the great work!!Steve Brandt

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Name: D***** B********
Date: 2016-11-11 14:47:36
Rating: 5
Comment: I cant imagine being more impressed with a Service Department than I am with Lehmers Concord. I have owned many vehicles, many brands. Lehmers matches the performance we all want in a Service Department: Ready for my vehicle at the scheduled time; describing what services will be performed, and completing within the time promised. Special consideration for Stephanie: A Service advisor focused upon customer care.

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Name: D***** P******
Date: 2016-11-11 00:39:26
Rating: 5
Comment: The service department is great. I was surprised by how reasonably priced everything is. It actually costs me less to do an oil change/tire rotation here than at a lube place. Lehmers doesnt nickle and dime you like those places do. The service representatives and mechanics are extremely knowledgeable and helpful. I bring my Buick Enclave here every time. I recommend you do the same .I also got a better deal on tires from Lehmers than from my local tire shop!

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Name: L** M*****
Date: 2016-10-01 23:27:41
Rating: 5
Comment: My usual experience in getting a new car has been about as pleasant as getting a tooth pulled however Lehmers changed this.With the Shop/Click/Drive program where you can handle a lot via the Internet plus the excellent attention given to me by Ron Kaell it truly was a 5 star experience.

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Name: S***** J***** H*******
Date: 2016-09-13 18:40:12
Rating: 5
Comment: They really work hard to GET YOU a 🚗 Im in a brand new car, even with my credit challenges. I MAKE sure to tell them how much I appreciate ALL of them everytime I get my FREE car wash. I recommend THEM to everyone who asked WHERE I GOT MY BEAUTIFUL 🚗.Yall ARE THE best....

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Name: D**** M*****
Date: 2016-09-05 14:41:09
Rating: 5
Comment: I had a good experience buying a truck from Lehmers. The sales person and manager were both very professional and the transaction was straightforward. I would recommend checking them out if you are buying a new car or truck.

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Name: C****** C********
Date: 2016-06-01 05:14:49
Rating: 5
Comment: Had a wonderful experience purchasing my car from this dealership. The process was smooth and the dealership was very professional. Our salesman was Jim Harte, our finance guys were Russell and Roger. All three guys were great. We love our new Yukon Denali.

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Name: F*** P****
Date: 2016-05-31 18:01:11
Rating: 5
Comment: I purchased a 2016 Buick Encore from Jason McNeil and he was awesome to work with - No pressure sales! He listened to my needs, has great customer service and followed up when I had to leave. I came back a few days later because he was pleasant to work with. I also want to acknowledge Ivan Pete and Roger Vizcarra the Finance guys who was able to make things happen quickly. I appreciate all of their hard work & acknowledge great service when delivered and they ALL DELIVERED! This is my second car I purchased here. I am one LOYAL CUSTOMER! Thank you guys - YOU GUYS ARE AWESOME!

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Name: e*** j***
Date: 2016-05-27 13:55:51
Rating: 5
Comment: I had probably the best car buying experience at Lehmer’s in Concord so far!! It started when I had emailed Rick Weaver, their internet sales manager and discussed what I wanted. He gave me a great quote via email so on that Saturday we drove from Santa Cruz to look at the 2016 Denali. Discussed my trade in and we agreed finally on a value we all could live with and the deal was done. In less than 2 hours we were on the road with the new Denali. Rick, Ivan and Pete where a great help and Lea Guido was super helpful as well, taking us out for the test drive and going over all the nuances this vehicle has to offer.All in all I am happy I went there and will go there in the future…..Many thanks, eric

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Name: L** H*****
Date: 2016-05-19 19:44:43
Rating: 5
Comment: My family just bought a GMC 4WD Yukon Denali XL. This deal is so far the most smooth of them all. Straight to the point business deal. The person we talk to, his name is Rick Weaver is so accommodating and trustworthy kind of guy.And as far as the dealership is concern, this place is nice and neat, and the staff are so friendly and helpful. I will surely be back here again in the future. Youre so at ease when talking to them.A nice decision on our part.

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Name: P******* P******
Date: 2016-04-04 13:54:56
Rating: 5
Comment: We brought our 2015 GMC Sierra (Texas style) truck in for our first warranty oil change and were treated well even though we purchased the truck in Red Bluff. We love our truck. It is the best truck we ever purchased.

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Name: A** E******
Date: 2016-02-25 22:43:33
Rating: 4
Comment: Our business initially started at Dublin GMC, but we didnt receive great service when looking for an Acadia. I sent an online request and started conversing with Art in Concord. Art was very helpful, and gave perfect customer service! He found the car we were looking for, followed up with us every step of the way. I told my husband, it was the best, non-stressful car sales process weve been through. We are very satisfied with the great customer service we received from Art and the other members of Lehmers Concord Buick GMC.Kindly,Amy & Ediz Ertekin

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Name: B***** D****
Date: 2016-02-12 19:11:59
Rating: 4
Comment: Great service from Paul and the other guys- Paul has always been super cool to work with whenever I have to bring my vehicle in. Straight to the point, even though its usually an arm and a leg - he always has a way of delivering the bad news in a very open and honest way. Great service writers all the way around.

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Name: P**** T*
Date: 2016-01-22 22:14:58
Rating: 5
Comment: Our Salesperson, Rick Weaver, was fantastic. He was very clear in every question I had asked him and assisted me with 100% professionalism. For me, I understand how much hours we have to put into this job and for Rick to stay and help us out on his day off without turning us made us feel really special. I also understand that salespeople have a bad rep. for treating customers wrong and I would like Rick to know that he is among one of the top 1%s to actually treat people right and with respect. Lehmers GMC has definitely earned my business because of Rick and it was worth the hour drive just to meet such a great man. I recommend anyone who is in the market for a vehicle to ask for him.

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Name: v t
Date: 2015-12-02 21:55:17
Rating: 1
Comment: Very pure customer service.Sales person has no idea about the car all what he is interesting is his commissions.Call for car appraise get information its take at least 1 hour,when i arrived no one even come outside to take a look my car.Estimate they give to me $10.000 lower then the car value,just waist 2 hours of my time for this horrible dealership.If i can put for review 0 i will but even 0 is too much for this place.Sand message to all my friends and let them now about this dealer ship and they professional people.

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Name: R****** S******
Date: 2015-10-12 05:42:56
Rating: 1
Comment: First of all Paul and one or two other service pros are great. The problem is, as with most GM dealers, utter lack of professionalism and care. The most recent issue occurred when the skid plate fell off on freeway. I called to ask a simple question about whether or not the car should be driven. The receptionist told me they had a line out the door and only one service agent. I told her our situation and asked if she could pick up the phone for a yes or no question. She refused. Tried to convince her..but other than repeating mantra..shs refused. She said someone would call me. I answered that we were on side of freeway and would simply like the question answered. Nope. Then I asked for service manager Paul Cox. Told he wasnt working. I then asked for his boss. The receptionist did not know who that was. So.a Saturday, line out the door, one service guy, no manager, no one in charge. Sign me up for another GM. Called another company( Infiniti) which was my prior car company. Answered in 20 seconds..

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Name: H*** P******
Date: 2015-08-29 04:30:44
Rating: 4
Comment: I bought a 2006 & also a 2008 Savanah van from them. They had a great salesman (I forget his name but his thing was wearing a cowboy hat). His goodwill is why I bought the 2 vehicles there.The first one I wanted to pick a color but they refused to order anything but white. That greatly annoyed me but otherwise the deal & service were ok.The second one, remember now I am a return customer, they again refused to allow me to order a silver-grey or maroon color. Cowboy had retired but I bought anyway. Service, on the rare occasions that I needed it, was from good to excellent.I am now in the market for a Suburban/Yukon type vehicle. I dont think Id run into the same color issue on it that I had with the vans but my annoyance lasted almost 10 years. This time I am starting my shopping at Hilltop in Richmond. I am not opposed to buying from them but they lost the goodwill Cowboy brought them.

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Name: K******* D****
Date: 2014-03-28 04:29:31
Rating: 5
Comment: The people at Lehmers are very nice that you really dont feel like it is a car dealership. Their price for my 2013 car was below book and since they didnt have the wind shield for my cars sunroof (like on my Grand Prix), they gave me a full tank of gas.Bob was very knowledgeable about my vehicle and I was very impressed. Would recommend him highly in sales.Would highly recommend talking to Tom in service, again nice people and helpful.

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Name: W*** Q*******
Date: 2013-01-30 17:21:27
Rating: 4
Comment: I recently had the pleasure of meeting Tom in the service dept. While I was there for a warranty issue, he made me feel welcome and comfortable that the problem would be taken care of and the service technicians did just that. I could easily go to an outside vendor for the simple things but see no need. Lehmers will get my continued business by choice. If you want to experience great service, go see Tom!

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Name: J*** M*******
Date: 2012-12-12 16:54:51
Rating: 5
Comment: The people at Lehmers are great they fixed the problem with my car gave me a ride home while they were doing it and sent a car for me when the repairs were done. It was easy and painless. I didnt even have to call ahead of time just drove it in and they took care of the rest.

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Name: j***** t*****
Date: 2012-02-28 04:55:12
Rating: 5
Comment: I leased a new car here. Had a great overall experience. Getting a black car I am worried about keeping it clean, but the sales guy said just bring it by and well run it through the wash for you. I havent done it yet but if I lived any closer I would take him up on that offer!