Lenox Plumbing, LLC in Canton
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Canton, Wayne County, Michigan, US
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Site: https://www.lenoxplumbing.com/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–7PM
- Sunday:9AM–5PM
Matt was absolutely amazing! He was very polite and professional, and helped me to understand what was causing my basement drain to back up. Service was incredibly quick, I was able to schedule same day. I am incredibly impressed overall with the service from Lenox Plumbing!
Great experience with Lenox Plumbing! Had two basement drains backing up on Saturday morning while out of town. They took my call quickly, scheduled someone to come out between 11 and 1, and arrived around noon. The person doing the service was fast, professional, and communicative. He quickly fixed the problem, and the price was reasonable too. I will be using this company again if I have another issue.
The crew went above and beyond the call of service! We were beyond thrilled with the service provided by Patrick and Nick at our home. The City plagued us with an astronomical water bill that needed to be addressed. As a result, we hired the best and they delivered! Ever grateful for the professionalism and help of the Lenox team. They were diligent in their efforts within our home to ensure our problems were fully resolved. Kudos, Patrick and Nick!
I needed a main sewage line replaced; after contacting several plumbers in the area who had service dates two weeks out, I reached out to Lenox plumbing. They were fast to come out and do an estimate (same day as a call) and fast to schedule the repair (1 week out). The two who worked on our pipe were on time and kept me informed of the process throughout the entire project. They finished the job in a timely manner and cleaned up when they left. I would recommend and use again!
Fast response for quote and service. When I asked about the quote and if it took less time, I was told it would be the same cost because it was a flat rate. I was told it could take 2 guys up to 3 hours which seems fair so I just assumed even if it took 2 guys 2 hours the cost was reasonable. Well they were done, cleaned up and on the road in 30 minutes and I still paid the full $500. Might look for a company that charges by the hour next time but maybe it doesnt matter, just want others to be aware. I bet if the job went over the 3 hours they would increase the cost but they definitely dont decrease the cost if it takes a fraction of the time. Should have done my homework. Other than that the sump drain was cleaned out and hopefully stays that way for another 20 years.
Mark is wonderful! He is trustworthy, explains plumbing stuff in understandable terms, and I never feel like he’s trying to upsell me things I don’t need, which I feel like a lot of technicians for other services try to do. He simply advises based on his extensive experience and performs top notch work. We will continue to call on Lenox Plumbing for all of our plumbing needs. (So far we have had back up sump pump installed and a tankless water heater, plus some random service calls)
Called Lenox Plumbing after a gas range delivery gone wrong. They promptly returned my call and understood the seriousness of a potential gas leak. They were able to come take a look at our gas leak within a timely manner after hours. They diagnosed what happened, fixed it, and gave additional suggestions on how to improve our gas line. Pricing was very reasonable. We will definitely be using Lenox for our future plumbing needs
My toilet was leaking water onto the floor. I called my usual plumbing service, but they understandably didn’t have any openings for 5 days because it’s 3 days before Christmas. Called another place that didn’t answer the phone, and another place that couldn’t fit me in. Luckily, I next called Lenox. They were very professional on the phone and got me in same day, and got here just two hours after I called. Our plumber was very professional, friendly, and walked me through the issue. Pricing seemed consistent with what I’ve paid in the past. Notably, Lenox has 24/7 emergency service - I didn’t have to use it, but it’s good to know that they do. I think I may have found a new go-to plumbing service. Couldn’t be more satisfied with their service today.
My sump stopped working and my basement was flooding. Jenna was quick to respond even though it was evening hours. She worked hard to get someone out to me the same night. Patrick showed up when expected, was kind and knowledgeable and took good care to get the job done, inform me of the problem and fix the same night. The cost was laid out ahead of time so there was no surprises. They both saved me a sleepless night and I would highly recommend this company.
They came earlier than our scheduled time which was great. They were very nice and professional. They explained everything to us regarding our drain issue and even gave us some tips on our laundry tub for another issue. We will definitely call Lenox again if we need help. They were awesome!!!! Thank you!
Friend of mine recommended so I gave them a shot. Very nice gent gave us a quote but was double the price of other plumbers. Was not excited paying for a quote to get over priced but that’s life. I’m sure they do a solid job but I would recommend getting a few quotes.
I’ve been utilizing Lenox Plumbing services for about 2 years for maintenance, repairs, and leak detection. Always very professional, provide prompt responses, and reasonably priced. Highly recommended, and I can’t thank the team enough for their quick leak detection and a repair this morning. Thank you again!
Unfortunately they were unable to fix the issue, but were extremely honest in their assessment of the situation and recommendations and did not try to upsell us or trick us into purchasing things that wouldnt be helpful. They tried their best to get the part we needed and offer advice. It was extremely refreshing to have such responsive and honest staff help us with our shower problem. I would absolutely use Lenox again for future plumbing needs.
Hands down the ONLY plumbing company I would ever recommend, and the ONLY company I will ever use in the future. From the very start not only was the customer service courtesy and helpful, but also had the fastest response time. (Please note 19 other local plumbers were called.) Matt came to my home and was polite and went above and beyond to help me understand the true problem I was facing and discussed the appropriate way to solve the issue. If youre ever in a plumbing crisis make this your first call, you will not regret it! Keep up the great work Lenox!
Lenox came highly recommended on the Plymouth Canton Facebook group and Im so glad I called them! The gentleman that came out was Patrick and he was so nice and polite and such a likeable guy! He was able to fix the problem with no issues and was very efficient! Their prices seem fair too. The office staff was also great! Very polite and responsive! I would not hesitate to call them again for any plumbing needs and would recommend them to everyone!
Another great experience with Lenox! I’ve used them 6 or 7 times. Always friendly and professional. Jenna in the office was great. Shane and Jassen came out and repaired our water heater quickly and reasonably. No pressure to sell us more than we needed. They’re my “go to” plumbers!
This work done by Lenox was for an improperly installed dishwasher in our kitchen .They were on time very polite, very kind, very professional the previous company that I had failed to do the work properly so I called LenoxHe fixed the problem and did everything properly the dishwasher is level, it’s attached to the cabinets and it’s not leaking very niceThank you Lenox Plumbing I have a plumber that we know we can trust. We know they will be kind and respectful when they come into our home that’s very important yes it’s a beautiful rarity and I thank you for it
Matt came in on time . We had leakage under the sink and issues with 2 toilets . He was able to identify the issue really quickly . We also had wet dry walls in the basement and it was hard to identify what was causing the leakage . He spent a lot of time going into each bathroom to find the water source . Finally he discovered that the dishwasher was causing the leak . It was a hard fine . I don’t think it was easy to identify the issue so kudos to Matt for being so efficient.I totally recommend Matt and Lenox Plumbing . Great service .
They found a source of the leak, but after they left, there was still leaking. There apparently were 2 sources. The leak has not subsided at all.Update: The next day, the leak completely subsided! So, they DID fix the leak. Im sorry my review was negative before, but I dont understand why itd still leak as much as it had before even after they stopped it. Its fixed!
Had a drain block up all the sudden, weekend of 4th of July. Called on Saturday at 5pm and Jason was at my door in about an hour. He worked thru the problem, offered suggestions and took his time because we were worried about having sewer water damaging areas of the house. He did an AWESOME job and we couldnt have been happier. It was a nasty mess but Jason minimized the problem. The overall charge was very reasonable and I wouldnt hesitate to use Lenox Plumbing again. Thanks again Jason.
The service was very responsive and fast. I had experienced a failure with my previous sump pump. The Lenox crew diagnosed part of the problem was some debris/dirt etc that was at the bottom of the well. I paid $672 for a replacement pump and labor. After they were done, I noticed all the debris and dirt was still there. Apparently that was an extra cost. Was pretty disappointed with that.
This company was all pro, from start to finish. Brian came to do estimate, gave many ideas and priced from highest to lowest so we could make an informed decision. We have a 1964 home that needed extensive plumbing work, new sump pump, and drain work. The office people were great to talk to, even though I could have done it all thru e-mail- and when booking the work they gave several ways to pay including financing. We also had two other companies that we checked out, but no one matched the estimates, conversations and professionalism of these guys. After we booked the appointment, there was e-mail communication to verify estimate, gave a senior discount and the estimate fee to come out was applied to bill. They confirmed thru text and e-mail a couple days ahead of their appt, and were exactly on time. The guys who came to do the work, Matt and Jason, couldnt have been better. Friendly, clean, professional and listened to every question and/or suggestion we had. Work was done as outlined in estimate. Would definitely recommend !
***Update*** from 3 stars to 1We were told we could use the toilet and shower, just no laundry. Flushed the toilet and sewage began pouring up and out of the drain. Worse than before they came, we had been able to use the toilet all day without much issue until now. Called to request assistance and told they reached out to the plumber and are waiting for a call back.Was unable to clear clog. Wasnt really able to give any advice as to what we need to do to get it fixed, except call a different company. Did only charge half price for coming out, which I appreciated, but we still are stuck with the same problem, 150 bucks later.
Lenox came over to give a quote for changing a water heater (a $85 charge). The quoted price for the water heater (RG250S6N) was $2046 and list price is $1123. Lenox also went with a much bigger and more expensive option and never asked about our budget. I will not recommend Lenox to anyone, stay away from this company they OVERCHARGE.
We were unlucky enough to have had pipes burst twice in 1 week. The first happened on a Saturday. We called a plumbing company we had previously used who said they would call back in 30 minutes. That call never came. We called Lenox yesterday Plumbing and they were able to send two vey professional plumbers out to fix the issue at a reasonable price.We had a 2nd issue a few days later that was in no way related to the work that they did for us and were able to come out the same day and fixed the issue within about 30 minutes. I can’t thank them enough and will make sure to recommend them to anyone that inquires about plumbing related issues.
Shane and Josh were exceptional would recommend them both Shane really trouble shooter the lower water pressure and at one point was recommending a MOEN part for me to order but he took upon himself to blow out the water where the seal was and the pressure was back eliminating me to have to go buy and put the part in great job!
We had a broken kitchen faucet and needed a repair sooner than later. Lenox returned my call less than an hour after receiving my voice mail and were able to schedule a same day appointment with the on-call plumber, Matt, who guided me through what type of faucet I needed to get and arrived a couple hours after I got home from the store with the replacement and the work took him less than an hour. Everyone we worked with was very friendly and courteous, and pricing including the off-hours/weekend appointment surcharge was very reasonable. We will definitely be using them for our emergency plumbing needs in the future.
Shane and Jassen showed up when they said they would and took the time to explain what was wrong with my sump pump and what my options for repair were in terms of the kinds of repairs available and associated costs. They were very clear and wanted to ensure I was adequately informed. Even though I was experiencing a minor emergency on a Sunday I felt no sales pressure. They also diagnosed and replaced a bathroom faucet. Very happy with their professionalism.
From the staff that answered the phone to the crew that came out to snake my basement drain they were all very professional and considerate of my property. They showed up exactly when they said they would and the final cost was appropriate and below the amount quoted. They cleaned up and settled accounts quickly and without trouble. The didn’t even have a problem with my dog barking at them when they came in and out. I would certainly recommend calling them if you ever need help with your drains.
I had a drain clogged somewhere underneath basement floor. I tried all methods I could even with a 25 ft snake without success. So I decided to call a plumber and Lenox Plumber LLC was the first one from Google. I called on Sunday without giving too much hope that someone would pick up. But there she was. A girl helped me to set up an appointment quickly. Then followed up with text and arranged with an early appointment and also notified me when The technician would arrive.On the appointment day, Matt came on time and he was very nice and professional. He answered all my questions and did an excellent job to open the drain. He also checked the whole drain system to make sure there was no any other problems. The cost was fair and exactly as the girl said on the phone callLenox is my first choice for plumbing now and I highly recommend them to any one who need plumbing service.
I will never use another plumbing company again! I am beyond impressed with my entire experience. Brian installed a new water line for my refrigerator. He was super friendly, professional, skilled, knowledgeable and got the job done fast. His work was done right and he quoted me other jobs for the future. Which I will definitely call him back for. I love it when I find a company/service tech that I can trust and use for all my needs in the future.
Excellent and, more importantly for our particular problem, prompt service where they showed up on the date and time they promised. We had another company reschedule on us multiple times with no advance communication or warning, at which point we went to Lenox who came through almost immediately. Matthew T. was a great technician who spent the time and effort to get the job done right the first time and not perform half a job, then try to upsell us on expensive services we didn’t actually need. Glad we found a better company to deal with and they will be my first call next time!
Called Lenox plumbing out to repair a toilet and fix a leaking/dripping bathtub faucet. Mark from Lenox came out promptly at the time scheduled he was very polite and professional. He repaired the toilet. After checking out the faucet my wife and I decided to have it replaced (as it was a very old 3 handle shower faucet).Lenox sent Matt out the very next day to replace the faucet with a single handle Delta shower faucet. Once again Matt very polite and professional he replaced the faucet and also installed 2 shut off valves for the tub. I highly appreciate the professionalism of these two gentlemen and because of them I would HIGHLY recommend Lenox for any plumbing needs.
Had new shower faucet installed on 11/6/21.Started to leak on 4/18/22. Lenox Plumbing sent a tech out on 4/21/22 to replace cartridge in faucet.They showed up on time were very polite and proceeded to do the job in a timely manner. will definitely use this this company for all my plumbing needs in the future. HIGHLY RECOMMEND THEM
Called Lenox Plumbing to install two one piece skirt toilets and a kitchen faucet in our utility room. The faucet install was a challenge because the laundry sink had to be lifted out to access the old faucet.Shane and Jacob were very efficient and professional in their work.Price was fair, excellent customer service inside and on site. Thanks Lenox!!
Such a great experience! Nick and Shane were on time, personable and showed great integrity. Lennox answered my request for repairs etc. in a timely way and were able to give us service within a week. Repairs and replacements were well done and to our satisfaction. Thank you again for such great service. Would use you again!
Very responsive, professional company! Was able to get an appointment in a timely manner. Professional and friendly service. No hidden charges, final price was quoted price. Comparable price vs others and much more responsive. Would recommend and use again for plumbing needs.
It was determined a new hot water heater was needed. Lenox was able to complete the job quickly.Shane was on time, he called & was able to arrive sooner than expected, which was great.Professional, fast, good service.I felt the price was comparable to other plumbers in the area.I would recommend Lenox Plumbing.
I used their service to change new water heater.They gave a estimated quote on the phone based on my explanation. I texted some photos of equipment and my place. I was happy with their estimate, and took appointment. They confirmed the appointment by text and email. The technician is on time. He changed the equipment. They exhaust vent is smaller so need to be bigger in line with city code. That also changed. I requested to change one of bathroom valve which is hardened and leaking when using. The extra charges for exhaust vent and bathroom valve are reasonable. So far no issues. I am happy with their work.
Service was good and on-time in the middle of the night. The only complaint is that I thought their prices were more expensive then other companies for similar service. The person had to snake out the pipes along with installing a new sump pump all of the cost of $900.
After having new counters and a sink installed, our existing plumbing did not line up and was running into the new sink. Lenox was able to get someone out within 2 days while everyone else was giving appointments around 2 weeks out. The technician was early, talked through options with me and kept me informed throughout the repair and installation.
He was a crook. He tried to create 100 time worse problem than what it was. After scared tactic (about I needed to have my basement dug out) didnt work then he tried to break my drain pipe. I had to stop him and told him that he will be responsible for it if he breaks it. The job was a simple clean out a tile drain to the sub pump. His name is Matthew Tac from Lenox Plumbing, LLC. BEWARE
The Lenox Plumbing team is very helpful and its clear they take pride in what they do. They scheduled out a backflow inspection for our Tim Hortons store and offered flexible options to meet our needs. Their communication is great.Highly recommend the Lenox Plumbing team for your future needs!
I own a small business and was having an issue with plumbing. I called Lenox plumbing they happen to have an opening that day, came out to my business and were amazing. The two men were friendly explained what was going on and very thorough. Honestly I will never use another company, I was very happy with this company.
Everything, from first call to the end of service, went very well. It is pretty quick to schedule a service time. Text communication is efficient. The team is professional. Initially I plan to get the gas pipe in the kitchen to be cut short, but the team gave me more valuable suggestions and all make sense. The cost is reasonable. The lady answer the phone call is kind and we kept in touch through text message during the whole service procedure until the job is done. I highly recommend them and will use them in my future project.
I used this service to replace my water heater. The text communication is efficient. Sandra is friendly to communicate with me. Shane and Patrick are professionally and quickly to make the job well done. I would recommend them and will use their service for my further projects.
My fiancé and I just moved in and we were greeted with a gas leak days later. I spoke with both Matt and Nick several times. They both showed concern once they knew we where without heat. After being initially told we’d be scheduled the next day, I got a call that they’d make sure to make I out that day. I was at work at the time and wasn’t going to be there. Thankfully my mother in-law was there in my place.Once I did arrive home she had glowing words for them without me saying anything to her. They treated her very well, as well as the work they performed is immaculate. They have a future customer full stop.
Lenox was very cordial and professional from the outset with their scheduling and periodic status update communications.Was notified in advance that the team was on the way.The team arrived and were friendly, thorough and professional in promptly resolving the sump pump water PVC pipe separation / leak issue.
Ive had Lenox Plumbing out to my house a number of times to replace my water heater, sump pump, etc. Each time theyve been professional and have done quality work. While the story is too long to tell, an issue arose that they immediately tried to resolve and I couldnt appreciate it enough. Not only do they do good work, they have great customer service. Ill continue to use Lenox whenever I need a plumber.
We saw the good reviews for Lenox with previous customers and asked for a quote to replace our hot water heater and to install a sump pump backup. The office set up an appointment for the quote very quickly and Brian walked us through all our options and answered all our questions. The quote was fair and we scheduled service. Shane was here on time and quickly removed the old water heater and replaced it, and also brought us up to code on a couple connections. Matthew then arrived and the two installed the water sump pump backup quickly as well and were nice enough to answer all my questions. All in all the job took about 4 hours. We are very happy with their work and professionalism and would highly recommend using Lenox!
Woke up on a Sunday morning to find out our water heater tank was leaking all over the basement floor. Called Lenox Plumbing. We were helped with our situation immediately , got on the schedule same day and any issues we had , we were helped through until the plumber arrived. Our new water tank was installed in a timely, professional manner. The price was reasonable as well especially for a Sunday! Thanks Shane Rambaldo for a job well done 👍! We will recommend you to all of our friends and family!
Thank you so much for coming out.I called over 30 plumber companies and Lenox plumbing were the only ones that answered and came out to solve our problem. Our technician Matthew Tacia was very professional and provided superior customer service. I promise they will get the job done, so be sure to call Lenox for all your plumbing needs. Thanks again!
Matthew was my plumber and was very efficient and proficient at the task he was performing. He was polite, courteous, and professional. Watching Matthew work he made it look easy, but the task required a professional and he was that. I am definitely using them again and asking for Matthew. If his coworkers are as good as him you cant go wrong with Lenox. To Lenox plumbing, Matthew represented you well.
This is the 2nd job that Lenox Plumbing has done for us and we would highly recommend them! Prompt and professional! Matt & Jason did a great job putting in a new gas line for a dryer and also replaced an outside faucet. They explained everything and cleaned up after . Great job!
This company came out on short notice late in the day, The service technician Matt kept in touch with me from the get go letting me know he was checking the warehouse to make sure they had what I needed and then letting me know when he was on the way and when he should arrive. He arrived when he said he would and was polite and listened to what we were experiencing and verified that we needed a new water heater, he brought one with him in case we did indeed need one, he explained the charges and total cost. After deciding to go ahead with the work he jumped right to it, he was finished in about an hour and you couldnt tell he was even there. I would highly recommend Lenox and specifically the technician Matt Tacia, he was fantastic.
5 stars to Lenox Plumbing and one of their guy Brian. He came out and did an evaluation on some water bubbling into the basement. He walked me through the likely cause and what their approach would be to fix it, but wasnt pushy at all. He also didnt simply assume everything was terrible and the only way to address the issue was to tear everything up, replace everything, and spend lots of money. He answered all my questions, which is likely more than Brians average customer. I ended up doing the job myself which was really only possible due to Brians initial visit. His evaluation was spot on. Brian and Lenox were happy to provide what amounted to professional, experience-based information about the issue and what needed to be done to address it, and didnt simply focus on booking a job and charging a bill.
I was very happy with the quick response to my water heater problemShane was very professional and efficient! His repair took less than 30 min. He replaced a $15 part and I was charged $259. I was told upfront an $85 service call would be subtracted from the final bill if I agreed to have Lenox fix it.I was happy about everything except the final bill. I will not use Lenox again.
We bought a house in Aug 2020. In the past 9 months, we have used Lenox 4 or 5 times for different plumbing events. We have never been disappointed with their prompt response and the excellent quality of their work. We would recommend them highly without any hesitation or reservation at all. Great people !
Brian from Lenox Plumbing was able to come out same-day, even earlier than the initial estimate from Lenox, and replace our broken kitchen faucet with a new one we had purchased. He (and we) wore a mask the entire time and Im satisfied with this business covid-19 precautions. Brian had the faucet replaced in just about one hour, and took the time to explain what he was doing. Very happy with Lenox Plumbing.
The office let us know the plumber could come early so Chris arrived and cleared the drain in record time. He was very polite and professional. Making the appointment was easy and everything was handled efficiently and professionally. This is a great company and we recommend them.
Im very pleased with using Lenox for my water heater replacement. My old water heater went out, and Lenox was able to come the next day and do a whole replacement. I thought they were transparent with pricing up front. Matt appeared at my house on schedule and completed the work in a timely manner. I would not hesitate to work with Lenox again on future needs.
Chris was on time and very polite. He took a quick look at the two outside faucets that needed replacement and was quickly able to provide a quote and was available to complete the job while at my house. Chris completed the job quickly and with quality and cleaned up the areas after he finished.Overall a job done with quality with an excellent response time compared to other companies that were contacted.
You only need to compare to see how good these guys are above other plumbers in the area.Ive had 3 plumbers come in from other companies. Two quoted me 400 worth of work, none of which they addressed would fix the problem. One guy refused to wear a mask and proceeded to make us feel like our bidet was too beneath him to repair.Then we called these Lenox Plumbers. They told us between 11 and 1pm and we thought, that probably meant closer to 1pm. Nope, they were 5 minutes early at 10:55am. Diagnosed the exact cause, gave us a plan of action and didnt overcharge us or try to trump up additional work. This was a phenomenal customer experience. One of those transactions where u realized it was money well spent.
Our experience with Lenox was fantastic. Scheduling service was quick and easy. Communication and appointment confirmation was seamless. Our technician Shane was on time and called ahead to let us know he would arrive soon. Upon arrival he was friendly, professional and respectful of our home. Shane was also very knowledgeable and diagnosed and fixed our leak quickly. Lenox plumbing will be our first call when we need a plumber in the future. Thanks Lenox!
No water was coming to the house after we turned off our main water valve. Called Lenox plumbing. Jenna and Mathew quickly helped us locate the problem. Mathew came out 1hr after our call on a Saturday. Fair price and professional skills. Very satisfied with their service!
I had Lenox out today, to hook up a new gas Dryer. They replaced the old copper gas line and shut off valve, which were not code (probably 60 years old), and hooked up a new line, shut off valve, and connector to te Dryer. They tested the Dryer to make sure it was working and heating too. I am very satisfied with the work, and the price was fair.
My garbage disposal started leaking and I wanted to replace it as it was original to my home. Lenox was extremely responsive to my initial email, you discuss/agree to a cost upfront, text and email confirmations are provided, and you even get a text from your plumber when hes on his way the day of your appointment. Shane was on time and my new disposal is working well so far. Dealing with home repairs is never fun, but Im glad Lenox made the experience as painless as possible.
Lenox Plumbing knows how to conduct business start to finish. I was totally impressed with my first contact with Sandra who answered the phone. She was knowledgeable and answered all of my questions to my satisfaction. Having a real person, not a recording, answer the phone, in my book, is invaluable. For me this is part of what sold the job. They came when they said they would come and charged exactly the price they quoted me. Shane came and swapped out my hot water tank in no time, did a great job and was careful not get anything dirty. I would definitely recommend this company.
I highly recommend using Them I called numerous companies no one knew what the problem was and if they did they didn’t really want to do the work these guys got right on it ordered the part within a couple days got the job done and the office staff is extremely nice Installer was also great Thanks again!
Shane was super helpful with figuring out why our kitchen faucet randomly stopped working. Once it was clear that our best option was to get a new one, Shane gave us some good tips on what to look for and what to avoid. Mark took care of the installation the following week and we are now happy to have a working faucet again. Definitely recommend Lenox Plumbing and the Shane/Mark family pair in particular.
Great service for both installing our tankless water heater and servicing it. Knowledgeable, responsive, friendly and efficient service. Will absolutely use them again. I also love their text and email alerts letting you know who is coming (with a picture of the service technician) along with alerts when they are on their way to your home. Very professional company!
Lenox was recommended to us by a friend who had a very good experience with them and I’m happy to say that we had the same. They were easy to contact, prompt in their scheduling and quick with their work - they explained all of the possible install scenarios before starting and listened to all of our concerns.In the end, the work they did was better than we had hoped for. Shane is a great installer who did an amazing job. We will definitely be working with this company again.
Very happy with the work from Lenox plumbing. They are fast, very responsive, and reasonable. Brian came out and fixed both our backed up pipes and then the toilet when it decided to stop functioning. Highly recommend them and their work. Will be calling anytime there is a problem.
Matt was very honest and gave his opinion about the hot water heater having another 2 to 3 years of life and just changed the heat level. He was genuinely looking at my (the customer) interests and wasnt trying to sell a new heater. I would definitely call Lennox and Matt when its time to replace.
Great service and experience. My best friend recommended Lenox and I was happy with their response time. Brain Franklin came in to install my kitchen stink and was done in 2 hours.Brain was professional and cared about my opinion when it came to installation of my sink. I will be using Lenox again in the future, thanks Brain.Thank You Lenox Plumbing.
Matt was super friendly and professional. The service was done quickly and efficiently, as well as unintrusively as possible. Something one looks for in a plumbing job. Thanks again for all the great service, hope to use your services again (but not too soon - fingers crossed).
Requested they come out and check a backup in my basement. Came out and told me it would be considered an unclog and cost 290 dollars. Then put a camera in the drain said we had roots (didn’t snake or remove anything) and that they would write us a quote to get the full pipe replaced. That was Monday this week, it’s now Friday I have not received any new info from the company or any updates as to my “estimate” that I should have in 1-2 days, which still seems like a long time for an estimate. Way too expensive for the “unclog” and would not recommend having Lennox Plumbing do any work for you.
The guys came out to replace a clean out stack & drain pipe. My overall experience is okay. It was lot more expensive than I thought the job would be. The job was quoted 1000 but jumped to 3500 when they got done. I understand they had more work to do but it seemed like I gave them a blank check. wished I had shopped around more to get a better price. They also could have done a better job controlling all the dust that came from the jack hammering. I now have to wipe down all the dust from everything in my basement and the next floor up.
The scheduler was very businesslike, accommodating and pleasant. They double checked the address, set up a separate billing account, since this call was to be residential and apart from my business account. The technician was prompt, clean and practicing pandemic safety protocol. After reviewing the items we wanted addressed, they reviewed with me the actions they were recommending and my options. Their options included ways to save money. The work was performed efficiently and the work area was left neatly. I always find their work to be top shelf.
I scheduled an appointment notifying them that I live in a trailer park. It was an emergency leak in a pipe behind my toilet but after a time was set I was called back by the receptionist who notified me that they dont service mobile homes. Well thats great because I had cancelled my other option to go with Lenox.. Did nothing except maybe wish me luck. I suggest and highly recommend Chris Handyman Plumber & Electrician They wont discriminate against you or where you live.
Do not have enough good things to say about Lenox! Solomon and Jason arrived within an hour of my phone call. They put in a lot of time and effort to get the problem solved. They also kept me posted the entire time. Thank you both so much for everything! Will definitely use you again.
Lenox has always been our “Go-To” plumbers. We can’t beat the quality and reliability. We’ve called Lenox for quite a few plumbing problems while in the first year of owning our first home. Lenox has always gone above and beyond to help us fix our plumbing issues. They’re professional, kind, courteous, and knowledgeable. A special thanks to Mark for going the extra mile for us!
I am a repeat customer. Lennox Plumbing did the gas connection for my stove in 2014 when I first moved in my house. So I contacted them again for another plumbings issues. Matt was very professional, practiced covid-19 protocol and answered my questions right away regarding the job that I was looking to be done - replacing the hot water shut-off valve to tje bathroom since it was leaking and also the cold water shut off valve since it’s stuck and handle was missing. I also asked for the estimate for replacing my laundry sink and faucet while he was here and he was able to give me the quote right away and reasonable price. I am happy with the new shut-off valves and the laundry sink. Matt also was able to give estimates right away for upcoming services that I am planning to be done. I will use Lennox Plumbing again in the future. I highly recommend!
We had Lenox out to do a simple update to our dryer gas line. I was VERY impressed by how organized and prompt their receptionist was and how timely and professional the plumber assigned to our job was. I will definitely be using them in the future for any of our plumbing needs.
Mark from Lennox has been excellent. We have had a few plumbing issues this year and he has great each time, once installing a new water heater for us and again with some sump pump plumbing issues. Lennox is very responsive and quick about getting someone out to take a look & repair. Would highly recommend!
Brian was very professional and got the job done. They were able to set an appointment really quick and gave us a quote after the first visit. Then came back the second day and did a good job of repairing the leak and uncloging the drain. I would recommend their service.
Our water heater tank was leaking our whole basement was filled with water thank you Lenox plumbing for your service I called them for an emergency service and they showed up after couple minutes. Mathew Tacia Very friendly, and professional. I will recommend you guys 100%
I have used these plumbers several times in the past. Every time the job has been done in a timely manner. Last was repairing a leaky shower that caused water damage to my house. Their fix was a significant improvement to the plumbing it replaced. wasnt cheap but cheap is what is costing me thousands in drywall repair in my bathroom, bedroom and kitchen, if you want professional competitive priced service call these guys. If you want cheap go somewhere else. Just make sure to move before you have a failure like the previous owners of my house did.
We needed to get back flow testing completed for the township. Mark came out to look at our very old sprinkler system and let us know that it did not pass. He was able to offer 2 suggestions 1 was to completely shut down the system and the other was to repair it. We decided to shut it down because it was old. Mark was able to complete all of the work the same day and was done promptly. Highly recommended.
Instead of a leaky kitchen faucet I have a gorgeous one without leaks! Lennox tracked my water lines to the refrigerator, found that separate turn-off valve and traced what had happened to previous ones to assure no leakage.Great service all around! Wonderfully professional down to the shoe coverings.
10/2021 - Prompt, professional service. My issue was fixed within 30 minutes.03/2019 - Mark did a great job of getting my new plumbing installed and functioning. Very little mess. Great to deal with. I highly recommend Mark and Lenox Plumbing and will likely use them again if the need arises in the future.
Call Lenox plumbing and talk to Chris the owner. He said Sandra will be calling me to set an appointment. Within 15 minutes my phone rang and Sandra could send someone out in 2 hours. Mark came out on time, did his job promptly and the cost was reasonable. Now that is how all businesss should be run, with responsiveness, punctuality and quality! Lenox plumbing is the best!
I’ve used Lenox several times and I will keep them as my Go To plumber. Always a great experience. This last visit was to replace an old valve behind my new gas range. Brian Franklin came out and did and excellent job. He was friendly, informative, neat and quick. I felt very confident that my hookup was aafe and professional. I’ll call them next time I need a plumber again!
Lenox was the first company we contacted to look at our hot water heater. They were happy to set up a Saturday appointment so we wouldnt have to take off any work. Shane came out to assess the problem - let me know the cost/timeframe to fix the issue or replace the water heater. We decided to replace the water heater. He got it done the same day. Worked quickly, went over the new water heater with me, and was very respectful. I would highly recommend Lenox Plumbing.
Familiar story. Water heater breaks down Friday night and we get on the web trying to look for somebody to replace it. I am so thankful I found Lenox Plumbing to replace our water heater. I called 4 other businesses and none of them were able to come until 3-4 days later. My initial phone call to Lenox Plumbing was answered by Chris who immediately took ownership of my problem and not only quoted a fair price (compared to even a big box store such as Home Depot) but was also able to come in the very next day despite it being the weekend. He arrived on time, had a pleasing disposition and gladly answered all my queries. He worked efficiently, getting the work done on time and was even willing and able to repair two other faucets unrelated to the original appointment. He used quality parts, tested everything and cleaned up after himself. I am sure no one willingly wants a big ticket expense but going through Lenox Plumbing was well worth it and an excellent value for money. As a bonus I felt good about supporting a local business so win-win all the way.
Had them come out to give me a quote on a sump pump. Thankfully they were very honest with me and told me the sump pump won’t help in Westland with water backups. He informed me I’d need to look into water proofing since Westland has a gravity water system in the city so a sump pump would have no where to flow to other than back to my house.Very helpful would recommend them to all my friends and family
The team at Lenox has always given us fantastic service. My mother before she recently passed always called on Lenox for her plumbing emergencies and recently we had to installed a gas water heater working around a road construction project in our community. We had to reschedule and the team at Lenox was extrememly cooperative. I have given their name to the people who live in our community, a review of flying colors. They are great, dependable and extremely informative leaving behind a customer with no worries knowing exactly who will always call. Thanks Guys Water Heater is working great, and so is the garbage disposal from a few months ago.
My experience with Lenox Plumbing was incredibly uplifting and reassuring amid an extremely stressful situation. Lenox Plumbing answered my call about a massive clog in my bathtub piping that had left my only bathtub and shower filled with black, disgusting water. They came to our home within an hour and stayed for the next four hours to meticulously and successfully fix a very complex problem. They were extremely professional, polite, thorough, and careful not to damage anything in my house. Their prices are very reasonable. I could not recommend them more enthusiastically-- they are absolutely wonderful!
First time using Lennox and very impressed. Were having humidity issues after having a new hvac system. The furnace installer thought it may be a defective sump pump or ground water. We didnt think it was either, but for our peace of mind we called Lennox. Professional, and on time. He checked our sump pump, basement and assured us we didnt have any issues with ground water, sump pump or leaks..Weve heard stories about places that will try to sell you something even if you dont need it. Not Lennox - a very decent inspection price also. We will use them in the future if needed and will recommend them to our friends and neighbors. Thank you, Lennox!!!
Needed leaking water heater replaced. Called around and told by other places that I couldnt get service till the following week. Found Lenox on an internet search and glad I did. Called them around 1:30 and water heater installed by 4pm. Neat, clean and professional job. Would use again for any future needs and would recommend to anyone needing plumbing done.
Brain and Mark great team work! Very knowledgeable, better than the last company, that was here forever, Brian and Mark here for just over 2 hours to put a clean out outside and snake the clean out and camera to make sure all was good! Note the other companies wanted a camera guy to come days later, in which means more Money🤑$$$$$very good prices! Very very happy😎🤜🤛
Highly Recommend! So glad I found Lenox Plumbing to help me out in repairing my garbage disposal today! I called this morning and it was able to send one of its plumbers out within 1 hour . I received a courtesy text letting me know the plumber was in route to my home and the service was prompt and professional! He wore shoe covers, and was able to get my garbage disposal working without me having to get a new one.
Excellent communication! Friendly Service!Unfortunately, we found ourselves in dire need of plumbing services. Who do you turn to? What do you do? Had no idea where to begin. I contacted Lenox on Saturday morning via the appointment schedule email and Christopher Cameron reached out to us that morning. We are very thankful that he was able to come out first thing. Our basement had flooded & we saw the awful task ahead of us. I really appreciated the call back from Christopher first thing. I also like the follow through with the eta of his arrival. The evening before we were stiffed by two other plumbers & I wanted to make sure that he was going to show. I am so happy that I schedule that appointment with Lenox. The prompt response was most appreciated and Christopher’s customer service is far from expected! His communication & knowledge was excellent! We are very happy that he worked with us during this upheaval in our lives. Thanks Christopher!!! I will definitely call Lenox again. I highly recommend them!!!
Revised 07/02/2020 11:00 AMWay to make things right lenox Plumbing! Thank you.This is what one expects when contacting a company for service and this is how companies need to continue operating. Thank you for reaching out to me and I feel comfortable with the company again and will recommend them in the future.Brian fro Lenox Plumbing has reached out to me. He has admitted to an honest mistake on his behalf of not sending the quote. I have accepted the apology and am revising my feedback due to the timely response.As stated in my initial feedback everything was as expected until the delay in receiving the quote, they were timely professional, knowledgeable and after speaking with Brian again, humble and caring.The quote was received and I think that this was an honest mistake after speaking with Brian and feel comfortable in recommending this company .Way to make things right!Previous review submitted 07/02/2020Timely, Responsive util came time to supply quoteI contacted Lenox Plumbing via the online scheduling and in short time had a response with a very acceptable date for the plumber to arrive. On the date of the appointment the Plumber Brian was on time, courteous, seemed very knowledgeable and made a few suggestions about how to approach the leaking waste pipe buried in an exterior wall behind kitchen cabinets.To gain access from the outside might be more expensive seeing as we have 30+ year old aluminum siding, then there is also the potential for weather getting in during the repairs. Well everything was fine during the initial visit, except I requested a quote for repairs once access to the pipe had been completed. I have yet to have any quote delivered or any further communications from this company other than to ask for feedback on my visit, so here it is.Until today I was fairly satisfied with the response and the speed at which I received a scheduled appointment, the messages that the plumber was on his way were also welcomed; however, they have completely dropped the ball in regards to fulfilling my request for a quote and until they are able to make it right I cannot recommend them, much less feel comfortable that any repairs completed by this company would be done correctly.
Great people make a great company. This is the only way I can describe Lenox Plumbing. They’ve installed a new tank less water heater in my house in no time. From the quotation to the installation the service was top notch. Special thanks to Chris who was very courteous and highly professional. I would recommend Lenox Plumbing to anyone. Thank you Lenox team!
I had an old kitchen faucet that was leaking. I made an appointment with them and the plumber came on time. It was very difficult to remove the old faucet. The plumber did it after spending a lot of time. They charged me the standard charge. The quality of work was excellent.
Lenox Plumbing is awesome! They called back within minutes and got someone to my house within the hour, no extra fees. Shane R. and his partner replaced my water heater in record time. Super nice and professional. I will always call Lenox for all of my plumbing needs!
As Restoration 1 we find ourselves in need of plumbing services to start the cleanup process. The Lenox team answers the phone and gets the job done! We couldn’t be happier with their response time and quality of service. Our customers find the Lenox service outstanding and always comment on their professionalism. We highly recommend!
I hired Lenox Plumbing to correct an illegal installation of a water powered sump backup that had been installed by another company. The two guys they sent to do the job were very professional and did an excellent job. They were on time and obtained the necessary permit.
Lost a water heater right before Memorial Day weekend. Other plumbers were busy and unavailable for a week or more, but Lenox was available the next day to restore hot water to the house. Timely, professional, and courteous - I would recommend them to others in need of plumbing services.
Called them to replace my water heater. They arrived on schedule, two friendly service people. The room to upgrade our water heater from 50 gallons to 75 gallons was tight but manageable. They did not want to do it. i am an engineer and calculated the room and the fit. I offered to do the last few feet of the physical install myself, and they would not do it. They are not flexible. Its their way or the highway. I cancelled the order and proceeded with another firm.
I am very pleased with the service provided by Lenox. They came out quickly to assess my concern. The plumbers were very knowledgeable and professional. As a single woman, I felt like the issue was explained to me in detail and the steps that were needed to fix it. After getting a few other quotes, I found their pricing to be very competitive and am glad I went with them. I will definitely call Lenox for any problems I may run into in the future.
I called Lenox at the advice of a few friends who said they liked them . This was after calling multiple companies in the area who wanted to charge me ungodlyAmounts per shower : per hour etc and never gave me a straight answer on cost . Lenox sent Brian out right away to give a free estimate . Free! Really liked Brian; he was efficient , smart and direct . Within 20 minutes I had the quote texted and emailed to me . Lenox gave us a fair price and the same person who quoted me came back to do the job . I was very happy all around and will call them for any plumbing related issues .
Love dealing with Lenox!! They have great prices, easy scheduling and amazing service! Long time customer and with my new home purchase, I have a lot of projects that I will definitely have them back. I know I can always count on them which is a huge relief. If only other companies provided the same great service! Thanks guys!
Outstanding service and attention to detail! I called upon Lenox Plumbing to service all our bathrooms replacing toilets and faucets Chris and his team were very professional, on time, efficient, and completed the project with the upmost quality. I am more than satisfied with the project and will definitely be utilizing Lenox Plumbing for all future plumbing projects.- Bob J
Total reviews rating 4.9
199 Reviews for Lenox Plumbing, LLC 2023:
Review №1
2022-06-24I was surprised at how quickly I was able to have this project scheduled. I needed a rusting vintage farmhouse sink replaced with a new one, my faucet removed and installed on the new sink, and my new garbage disposer removed from the old sink and replaced on the new sink. It was a difficult job because of the weight (150 lbs.) of the new sink and no wiggle room as far as dimensions. The installers did a beautiful job and even cleaned up the debris. They were friendly and professional. I have no hesitation in recommending Lenox Plumbing. I have used them before (water heater installation) and will use them for future projects.
Review №2
2022-05-03I had a great experience from the start! I really liked that I got to text with someone to set up the appointment and get a quote so I had time to run stuff by my superiors. They were always friendly, responsive, and professional. I signed up for an 11-1 time slot and fully expected them to show up any time between 11-4 because that’s been my experience with other services and companies. They were there by 10:45 and were super friendly and efficient with the toilet installation. Thank you!
Review №3
2022-02-22I sent a text request on a Sunday night for a new hot water heater. The next morning at 8am I received a response and in less than 2 hours I had picked out the water heat and made an appointment for an install the very next day. Patrick came right over as scheduled, completed the install and everything went smoothly. Thanks Lenox Plumbing for the great service from beginning to end! Will definitely be using you for all our plumbing needs moving forward.
Review №4
2022-04-06Service was quick and their staff was friendly, helpful, and professional. Prices seemed fair and they were quick with a quote for some future renovation work. Overall as good experience you can have with a service you call because your basement flooded and life sucks. Hope I never need to call a plumber again but absolutely will call them first for any future work.
Review №5
2022-01-18We needed to have the toilet in our master bath repaired. Lenox Plumbing came out very quickly to take care of the job. The repairman was very polite and efficient and got out toilet up and running in a very short time. The price was reasonable as well. Thank you, Lenox Plumbing!
Review №6
2022-03-23Shane from Lenox Plumbing has done work for us twice. He replaced two bathtub faucet handles with different type handles and he replaced a toilet float inside the tank. He was on time, knowledgeable, friendly, and professional. He did the job in record time. I will always request him for my plumbing needs because we are very satisfied customers. Word of mouth is the best advertisement!!!
Review №7
2022-04-27We used Lenox to come out and clean extensive roots from our drain. They were easy to reach and schedule (texting), and they arrived on time! They were kind and courteous and answered my questions, no surprises. Best part, they made sure our basement floor was cleaned up from the debris. Will definitely recommend them and use them again if needed in the future.
Review №8
2022-02-03So happy with our our experience! Our water heater went out and I placed a call at 8:30am, the technicians were here to replace it by 10:30! The staff is so friendly and communicate throughout the whole process. Would definitely recommend to others.
Review №9
2022-02-15I called needing emergency help as the water continued to come out of the faucet despite the handles in the off position. They were able to come out same day, he gave me 2 quotes (one if he could fix it, another if the entire thing needed to be replaced) and wrapped up the fix in less than 30 minutes. Very professional, kept me informed, and polite. Absolutely will be using Lennox again if I need any additional plumbing work!
Review №10
2022-04-23Lenox did a fantastic job. We were dealing with another company who stopped responding to our emails and calls. We went with Lenox, and literally within a week of engaging with them our water heater was installed, and about $600 less than the other company. They were responsive, professional and courteous.