Lexus Santa Monica Service

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Name: F******* R********
Date: 2023-12-13 01:17:07
Rating: 1
Comment: Bought a hybrid car in February 2023 from this dealer. At the test drive I heard a noise from the hybrid engine but was told it was normal. When it came to finance, I was told that to get a loan for this car I needed to purchase a bumper to bumper warranty for 3 years at a cost of $3k more or less. After 3 months of using the car, it went totally dead. I took the car to Toyota service, where they told me they needed to replace the battery and special filter, total cost of $800. I called the warranty service which they denied warranty arguing that was not covered. Guess what... The main component of a hybrid car is its battery. I called my sales person who then referred me to the financial manager, who told me they could not do anything for me.My attorney wrote letters, asking to refund the cost involved without any response .If you are buying here, be aware of their warranty offerings, that apparently means more commission for the dealer, but means burnt money for you as a consumer.Im very disappointed about not having any support from this dealer.

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Name: P****** G*****
Date: 2023-11-05 18:14:50
Rating: 1
Comment: Total ripoff...I went to Lexus SM Service because of an oil leakage I had noticed with my car. While I did agree to a $259 inspection fee that would go towards the cost of repair, in hindsight, that itself was a ripoff — these guys can easily identify the reason for an oil leakage so it really should have been about half of that or less. Then I got the proposed bill for my repair: $4,300...if I wasnt in grad school (ie no current income), and if the car was worth a lot more, maybe I would have considered, but they didnt offer me any alternative to this or any suggestions on what I should do. I decided to return to my longtime mechanic back in the Bay Area and he said they didnt even get the diagnosis right. We were able to fix the issue for about $250, or a 95% discount... These guys are the epitome of a car service repair shop trying to take advantage of you.

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Name: B******
Date: 2023-10-27 01:34:16
Rating: 1
Comment: DO NOT GO HERE Complete rip off, took my car here for a inspection for $260, they said adding thicker oil might help and said I needed a USED MOTOR WHICH WAS $10,000+ as well as trying to upsell me on other irrelevant issues. THE NEXT DAY IT BROKE DOWN they didnt warn me . I got a tow truck and the driver gave me more useful advice than these morons . He laughed when I told him that they said that the issue was my motor and recommended that I get my alternator check and get thicker oil and even gave me a possible quote of 1 thousand dollars. DO NOT GO HERE THESE PEOPLE DO NOT CARE ABOUT YOU THEY ONLY WANT YOUR MONEY.

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Name: K**** M****
Date: 2023-10-11 00:52:57
Rating: 1
Comment: DO NOT GO HERE. THEY WILL KEEP YOUR CAR 5 TIMES LONGER THAN ESTIMATED, DAMAGE YOUR VEHICLE, AND REFUSE TO FIX IT.I scheduled service with Elis in April, waited until my appointment on August 16th, as they needed 4 months to order parts for a 10 day repair. On August 14th, I was told I had to drop off my car that day or I would miss my August 16th appointment. I immediately left work and drove my car to drop it off. This was a simple scratched bumper repair so not urgent, but I didnt want to wait months for another appointment.Two weeks after dropping the car off and paying for a rental, I reached out to Elis to get my car back. Instead, I find out they needed to order parts and would keep my car another two weeks.I continued to reach out repeatedly, as $35/day for a rental was adding up. Emails would go unanswered for days. Connie, the manager, would average 2+ days to provide any update on my 10 day repair.Finally, after 54 days and $2300 in rental costs, I was offered my car back only to find the second I drove it off the lot that the alignment was so messed up that the car was unable to be driven. I pulled right back in and explained the issue. Elis put me into a rental, kept my car another 4 days, only to tell me they were not responsible, refused to fix my car, and that I had to return the rental immediately.Connie and Elis stated they are not responsible for any damage to the vehicle because how could they know what it was like when I brought it in. I drove the car to the lot, and now it is unable to be driven, which Connie acknowledged, but still refused any responsibility for the damage Elis caused while they had the car for 54 days.AGAIN, NEVER BRING YOUR CAR HERE. ZERO STARS!!!

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Name: S****** C**** A***
Date: 2023-04-24 21:00:53
Rating: 2
Comment: I’ve owned a few Lexus vehicles from various cities and this location has been very disappointing. The service center is separate from the dealership so I can’t view and test other cars while mine is being serviced. I’m currently sitting here for over an hour waiting for my loaner vehicle despite calling in for it in advance. The people are nice and polite but that’s only one part of the experience. Also, as you can see in the photo I posted the ceiling is falling apart in a way that I would not expect in a luxury brand service center in Santa Monica, CA.

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Name: j** N
Date: 2023-04-20 20:52:35
Rating: 5
Comment: Neil is the best, hands down. He is professional, attentive, and follows up and through. We are lucky to have him. Thank you Neil for all you do!!

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Name: B***** L**
Date: 2023-02-17 21:55:36
Rating: 2
Comment: Appointment time clearly not a solid time. Kept waiting for 25 minutes before being seen by the service advisor. Called 3 times to see if my car was done. Finally just went in to get my car back before they closed @ 4pm. Found out they were calling a random number. Car was done at 10:30am,

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Name: A***** M******
Date: 2022-10-28 21:56:26
Rating: 5
Comment: My mom and I recently visited Lexus of Santa Monica for service on her 2016 GS 350. The service rep, Mario Rea, was the absolute best. The service at SM Lexus is always great. Mr. Rea went above and beyond to make sure that my mother was well taken care of. Thank you so much Mr. Rea for your great customer service. We will see you next time.

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Name: d****** k******
Date: 2022-07-21 18:19:45
Rating: 1
Comment: They really arent even trying to create a friendly environment. The process was unpleasant from start to finish and the agent tried to scare me into buying new tires.Went to a tire center completely stressed about the expense of a new set and they simply told me that dealerships lie and sent me away with no charge.No one was wearing a mask. Save yourself the trouble and go to any other dealership.* Mario forgot to send verification of my recall service leading to my DMV registration being denied.Consumers beware!

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Name: h** c***
Date: 2022-06-19 00:01:17
Rating: 5
Comment: Great place to get your Lexus serviced. Quiet and clean waiting area with plenty of chairs and tables spread out so you can maintain distance from others. Oil changes were pretty fast when compared to other crowded dealerships. Had my brakes replaced and did the routine maintenance here.

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Name: K***** M
Date: 2022-03-18 21:16:27
Rating: 5
Comment: When I got my first Lexus back in 1997, my husband and I would both get our cars serviced at this location. So I hadnt been there since maybe 2000, but I went back a week or so ago, nothing has changed, still providing quality service as well excellent customer service!!! Glad to be back with them! Shout out to Mario Rea, service advisor!!

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Name: C****** E
Date: 2022-01-30 03:46:07
Rating: 4
Comment: Took my car in for a oil change today and everyone was kind and helpful. Service was quick and super convenient to be able to make payment online. Only downside was that my car wasnt even washed. Ive taken my vehicle to other Lexus dealers and Im always happy to see my clean spotless and sometimes even with a full tank. Santa Monica Lexus sure didnt impress me.

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Name: B******** M******
Date: 2021-12-30 21:49:25
Rating: 4
Comment: Absolutely love coming to this location, staff is always friendly and attentive. Mario rea in service helped me get done what I needed done for my 2021 Lexus nx300.He went above and beyond for me, and even filed a claim so I can get an alignment on my vehicle no charge. Thanks Mario for the excellent service.HIGHLY RECOMMEND

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Name: B***
Date: 2021-06-28 22:04:14
Rating: 1
Comment: This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name.

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Name: T** W*****
Date: 2021-06-25 00:16:49
Rating: 4
Comment: Cant give them 5 stars but my experience started at 0. Took my car in for regular service 6/15 and was told I needed new tires. Agreed to buy new tires from them but was told it would take 2 days for tires to come in. No communication from them until I call Friday and was told Tuesday 6/22 theyd be ready. Then Wednesday. Finally picked up the car today - 9 days later.What bumped my review was Sams (Service Manager) response when I escalated. He called back regularly and was up front and straight with me on the situation. And he discounted the labor charge and filled up my car with gas - thats good customer service.Having said all that, service centers need to do a MUCH better job communicating to customers about part shortages. If you read the news you know whats going in the Auto industry but please COMMUNICATE BETTER with customers. Well understand if you are honest.Because of Sam, I will take my car back there for its next service appt.

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Name: R***** B***
Date: 2021-04-10 15:58:17
Rating: 1
Comment: Generally my experience with the Lexus Santa Monica sales and service department is pleasant and excellent. This morning called the service department and had the unpleasant experience of talking to someone by the name of Lauren who does not know how to speak politely to customers. It is important that customer-facing personnel have a polite demeanor. Lauren did not represent the high standards the Lexus Santa Monica Service department has generally demonstrated.

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Name: I*** A******
Date: 2020-12-18 22:14:48
Rating: 1
Comment: Horrible experience!! I brought my RX450h for the first service to this location as I live just a few blocks away. I regret my decision, big time! Not only they did not provide a loaner (unlike many other luxury brands), they returned my car unwashed stating that there was a problem with the carwash. Also, I discovered OIL stains! on the parchment interior: the drivers seat, armrest, and door were all dirty. Very disappointed with the quality of service. I guess I should be thankful that they have not damaged the exterior of my car. Indeed, I will drive to another location to service my car. I bought Lexus for build quality but should have considered service as well.

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Name: J** W***
Date: 2020-09-01 00:28:29
Rating: 5
Comment: The very polite general manager lead his people by his professional example thus resulting in excellent service by the technicians and by the courteous administrative staff. The overall milieu is well maintained and scrubbed clean. I truly enjoy the comfortable waiting area, time passes fast.I return regularly.

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Name: A*** K***** A****
Date: 2020-08-26 01:50:16
Rating: 1
Comment: They had a recall on my friends 2007 ES350, and they scratched up his dashboard & put yellowish marks on it. They refused to replace it and now his dash is all scratched up and damaged because of their terrible job and service. If their service was good or better, they would have replaced his dash and apologized to him, but they didnt. I would not go here unless its absolutely mandatory. Do your own repairs because they wont be as responsible as they should be.

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Name: L****** N****
Date: 2020-08-01 22:55:41
Rating: 5
Comment: I like going to this dealership. From the very start of my Lexus ownership the staff at the sales and service departments have treated me with the utmost courtesy and respect. I had visited other dealers closer to my home but the reception I received ranged from ambivalence to cold dismissal. Not so with this dealership.Sam was a great help during my last visit.I will continue to use the Lexus Santa Monica service for car maintenance as well as consider Lexus Santa Monica sales when purchasing my next vehicles.Keep up the good work

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Name: E*** S*
Date: 2020-01-22 01:32:35
Rating: 1
Comment: I spoke with a lady (service advisor) in the morning for a service quote. She was very nice and said that she will email me shortly. I waited for her for hours and called them again around 2 pm. Lorena answered forwarding me to Fevui Villarreal. They disappeared again. All I needed was one sentence saying how much the service will cost. Thats it. After I wrote a review on the yelp I received the quote, which was too late. I am very disappointed and highly recommend avoiding this place!

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Name: J*** H*******
Date: 2019-12-13 20:15:13
Rating: 5
Comment: This was my 1st visit since I purchased my 2019 in December 2018 and I must say it was a fabulous experience all the way around! They have a very nice waiting area with lots of smart treats,coffee,teas,soda and water for you to enjoy while waiting for you car. They also offer a outside patio with a mini golf course to use.I was also impressed with my service advisor Buddy he was professional and helpful with all of my questionsI highly recommend Lexus of Santa Monica for your car services!

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Name: A***********
Date: 2019-09-30 03:10:18
Rating: 5
Comment: I love the service I get at Lexus Santa Monica! My advisor David Cuevas is awesome. He takes good care of my familys cars. He is really good at his job and I know he really cares. I am always pleased with the work done at Lexus Santa Monica.

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Name: T**** V
Date: 2019-07-08 18:08:41
Rating: 5
Comment: David Cuevas was excellent in managing the service of my car. He was incredibly thorough and took care of an item I was missing from my purchase day. Manny in parts was amazing before I even arrived at Service, he even followed up with a phone call to let me know the status of another item. These guys run a smooth, professional experience! Everyone in the Service department was on their game. Including the parts, back desk checkout and loaner teams. I live in West Hollywood but will go to Santa Monica for service!

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Name: L*** Z
Date: 2019-07-01 18:54:09
Rating: 5
Comment: David Cuevas has assisted me for my maintenance service visit at Lexus Santa Monica. He was very nice and answered my questions patiently regarding my covered warranty services. Overall I really enjoyed the experience.

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Name: C**** I********
Date: 2019-05-29 16:31:40
Rating: 5
Comment: BEST CAR SERVICE EXPERIENCE:My service specialist Irving Ferreira was very professional and cautious.I was called by Lexus with a reminder to bring my car in for scheduled maintenance. Although I was caught in traffic and was late for my appointment, they were accommodating. They update you with a text message during the service and when you car is ready. I was out in good time.

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Name: S**** B*******
Date: 2019-04-05 15:27:39
Rating: 5
Comment: Ive been to Santa Monica Lexus service center a few times, and each time has been a smooth, efficient, pleasant experience. Everyone knows what theyre doing - their systems are well designed - and the customer experience is a breeze. Cant recommend it highly enough!

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Name: S****** B****
Date: 2019-03-30 23:00:06
Rating: 3
Comment: Maybe I will be more impressed next time, but coming from another dealer Lexus SM was a major disappointment. First, my GPS took me to the sales lot and not service. If there was something really wrong, this would have been catastrophic. While the actual service was good, the overall customer experience was poor in comparison to what I was accustomed. The loaner car process felt like I was a deadbeat getting a nicer car (when I own the second most expensive car in the fleet). I get filling the car with gas (came from dealer who did not ask you to), but the way they approached it was strange. Just did not feel like a Lexus experience should.

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Name: D***** P*******
Date: 2019-03-11 02:05:43
Rating: 5
Comment: Since day one my service Rep has been Ray James. And he still treats us with the same respect and commitment as when we first walked through the doors. It would be easy for him after 3+ years to not go above and beyond anymore. He is very knowledgable and helpful. He is very patient when i ask the same questions over and over again lol He always has the best interest for Lexus and the Customer in mind. Not sure how he manages, but he keeps our car running like new and at the same time takes care of us and our need. I would recommend Ray James to anybody

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Name: S** L******
Date: 2019-03-04 06:12:44
Rating: 5
Comment: Richard Doherty is the quintessential service manager: knowledgeable, friendly, helpful, and always on top of his game. You can count on him and feel confident that he is looking out for you. He does fantastic work and takes care of your car like no one else!

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Name: C****** H**********
Date: 2019-02-11 17:34:34
Rating: 5
Comment: Adriane Maemolejo was fantastic from the moment she greeted me at the car with her beautiful smile. She explained everything, made sure the shuttle was ready for me and the entire process was perfect. Thank you SM Lexus for hiring such amazing people. Service on my car was great too.

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Name: K*** W*********
Date: 2019-01-08 17:10:49
Rating: 5
Comment: My service advisor Patrick Levenson is an absolute gem! He went above and beyond for me and saved me a ton of money! I’ve moved around a lot over the last few years and have gone to several different Lexus dealerships on the west coast and Patrick and the rest of the Lexus of Santa Monica have by far the best customer service I’ve ever received! I will always bring my car and service needs to them! Y’all are amazing! Me and my Lexus love you!

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Name: S***
Date: 2018-09-20 23:50:32
Rating: 5
Comment: Tim is my service advisor at Santa Monica Lexus and is nothing short of fantastic. They can always find an appointment in a reasonable time frame and even fill your tank w/ gas when you bring your vehicle in for recall work.

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Name: V**** M*****
Date: 2018-08-30 06:35:45
Rating: 5
Comment: I love the SaMo Lexus service department. Everyone is always super friendly, courteous, and helpful. My service advisor this time, Rafael Navarro, was awesome - very helpful and nice. I love the update texts they send as well. And their espresso/ latte machine in the lounge... ;)

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Name: P******* L****
Date: 2018-08-16 16:24:25
Rating: 5
Comment: Had a great experience yesterday at Lexus. Sam Neal assisted me and was very helpful and understanding. My interior door handle was slightly loose and he fixed it for me, no problem. All and all a seamless experience from beginning to end!

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Name: S******* Y***
Date: 2018-08-15 21:56:14
Rating: 2
Comment: The service at the Santa Monica location was pleasant. Everything went smoothly and I got a nice loaner so Im happy. Everyone who took care of me was nice. However, when I made an appt online via Chat system, the person who took care of me was rude. I had a few questions regarding the making this appt and she sent me a express lane service link without explaining. I tried to ask more questions to clarify what the link was but she said have a nice day and hang up on me. That was my first unpleasant experience Ive ever had at Santa Monica Lexus and didnt want to make an appt using Chat again. I think her name was Ms. K. May.So thats why I marked the Rating as 2. Im sorry to mark it 2 but I hope it will be better next time.

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Name: K******* M********
Date: 2018-08-08 06:56:30
Rating: 5
Comment: I purchased my car at Lexus Santa Monica, and have had all my oil changes, warranty covered repairs, and scheduled service appointments done at their service center. Every experience I have had with Lexus Santa Monica has been a positive one! I find the staff at the service center to be very friendly, helpful and efficient! I also love the courtesy vehicle they offer during services, so I never have to miss work or other activities while my car is being worked on. They have plenty of appointment days and times and I have never had a problem getting my car in for service when necessary! I have never felt pressured to upgrade or purchase additional services when I bring my car in, either, which is a huge plus! During my most recent visit last week, Adriane Marmolejo assisted me with my service appointment. She was very friendly and helpful. Adriane called me right after my service was complete and gave me the results of the inspection and provided me with the details of what had been done on my car. I look forward to working with her again at my next scheduled service! Keep up the great work, Lexus Santa Monica! :)

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Name: C***** M*****
Date: 2018-07-27 08:23:27
Rating: 5
Comment: Ray James is an excellent Service Advisor. After taking his suggestions, my 2010 Lexus IS 250 is now driving better than ever. Thanks Ray, appreciate your smart, professional advice, and for working with me.Cheryl Murphy

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Name: R*** B****
Date: 2018-07-06 16:57:03
Rating: 5
Comment: I have been taking my car to Santa Monica Lexus Service center for over 10 years. Ray James my service advisor is always upfront and honest about what service needs to be done. The rest of the team from the staff who greets you to the cashiers are always very pleasant.

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Name: B* K*
Date: 2018-06-08 01:29:58
Rating: 5
Comment: My favorite car dealership - for sales and service --been coming for years because of customer service and recommend to all my friends who have Lexus cars- Even one friend who came with me ending trading her car by another maker and bought a Lexus on the spot. My service rep Richard Doherty provided me with years of excellent customer service, follow-up with data and expressed genuine concern for any issues. Thank you to the top management for having such fine and kind caring employees- customers do notice!

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Name: L*** L****
Date: 2018-06-08 00:42:05
Rating: 5
Comment: I have been coming to the Lexus Service Center for about 6 years and I always receive professional service each and every time. Patrick Levenson is an Amazing Service Rep. He has gone above and beyond for me each time I am lucky enough to have him as my Rep when I am having my car serviced at Lexus.

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Name: N N***
Date: 2018-06-04 05:29:50
Rating: 5
Comment: Great service experience thanks to my rep, Patrick Levenson! He was professional and knowledgeable as he explained the details of my cars service. The entire experience was quick and efficient and before I knew it, my car was ready to go. Thanks, Patrick! You made this easy and fast. See you in 5000 miles!

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Name: R****** G*****
Date: 2018-05-10 05:49:55
Rating: 5
Comment: Sam Neal helped me out when I went for scheduled maintenance, It was my first time getting a service for my car so I was alittle lost about how to do it, but he explained everything clearly and made me comfortable with the process. He also made sure to follow up with me which was great since I was on a time crunch that day. To top it off they kinda washed my car which was such a time saver

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Name: K****
Date: 2018-04-25 05:01:33
Rating: 5
Comment: I purchased my ES350 at Santa Monica Lexus right off the showroom floor in 2012. Ive been taking it there for maintenance service ever since because they do a wonderful job and treat me like they care. This time I was there for my 90k service and my service advisor, Rafael Navarro, was especially kind and helpful. He was considerate, helpful and kind and because of employees like him I will continue to do business there even though I live 70 miles away now.

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Name: A**** K****
Date: 2018-04-11 18:16:05
Rating: 5
Comment: I came in for a minor regular service and got Chris Young when my regular contact was not available (even though I got an email from him thanks to the Lexus of Santa Monica over-automated email system). I had a problem with one of the sensors in my rear bumper. I explained it to Chris and he said he would check it out. It turned out to be pretty complicated. There is some real confusion here as between what I was told was $215 part and the estimate of over $3000 that Chris got when he pursued this for me. He appreciated how unreasonable this seemed on its face and offered to pursue it further for me. Considering I had never dealt with him before and technically was assigned to another service writer, this was service above and beyond the call of duty.

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Name: L**** M****
Date: 2018-04-09 15:24:58
Rating: 5
Comment: Adriane Marmolejo was my customer service representative and she was so very accommodating. I had an issue with my left turn signal. Adriane organized a lift home for me when I dropped my car off. My car was ready for pick up close to an hour later ... and it had been washed!! What more can you ask for?

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Name: I**** N********
Date: 2018-03-23 23:56:42
Rating: 1
Comment: OFFICIALLY DONE WITH lexus!!! PLEASE INSPECT YOUR CAR BEFORE TAKING IT AFTER SERVICE NO MATTER IF YOURE IN A HURRY.... YESTERSAY SATURDAY I CAME HERE FOR 10,000 MILE SERVICE AFTER HORRIBLE SERVICE AT BEVERLY HILLS, ONLY TO SEE THIS HORRIBLE SCRATCH....UNFORTUNATELY I FOUND OUT AFTER SINCE IT WAS ON THE PASSENGER SIDE....NOT SURE WHAT WILL HAPPEN SINCE TODAY SUNDAY THEY ARE CLOSED AND WAS TOLD TO WAIT UNTIL MONDAY BY THE DEALER.....I HAVE ALREADY HAD HORRIBLE EXPERIENCES WITH lexus CUSTOMER SERVICE IN SUCH SHORT TIME....I CAN HONESTLY SAY lexus CUSTOMER SERVICE IS GARBAGE....I SIMPLY NEED PEOPLE AND lexus TO BE AWARE THIS SO CALLED LUXURY BRAND is nothing compared to AUDI, BMW....and also, this car wash though....Updated on 3/23/18....thank you George and staff for the amazing help. Made this much smoother than what I expected.....although why is it when I try to be happy with my experience I find something horrible after getting service which Im grateful, I come to find this horrible dent????! Why Lexus? Why?

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Name: C****** M****
Date: 2018-03-21 00:47:32
Rating: 5
Comment: I recently went to the Lexus Santa Monica Service Center to get new brake pads. My service manager was Adriane Marmolejo. She did an excellent job overseeing the repair of my car and keeping me up to date on the progress. I especially appreciated that she told me only the front brakes needed replacing so I didnt spend more than was required. I will definitely request her on my next visit.

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Name: W****** J******
Date: 2018-03-13 00:16:51
Rating: 1
Comment: I recently had a very suspicious and irritating experience with the Santa Monica Lexus service center. Ive never had any real issues with my vehicle; its a 2010 IS250C Lexus with only 80,000 miles. I took my car in early one morning for routine oil change and 80,000 mile point inspection. I dropped it off, get my loaner, then about 3 hours later received a call from my service representative saying I had a strut leaking; it wasnt imperative to be fixed, but I should keep an eye on it and my car was ready. I picked it up around noon and drove home, upon pulling into my driveway my check engine light and traction light came on. I called the service center, they told bring it back and they would look at it (It took 1.5hrs to get back in traffic). I received a call about 5 PM the next day saying that my O2 sensor was defective, they estimated the cost to be $800 to fix it. I was pissed! I took a great running car to get a routine oil change and once they gave it back instantly the service engine light comes on.Returning to the center the next morning to get my car and I asked if they would turn my lights off because thats how I gave it to them on Tuesday morning for my routine on change. They cancelled the lights but warned me that it would come back on because the sensor needs to be replaced. Its been a week and my lights have not come back on indicating that I had an issue with anything on my car. I leave this message because its very suspicious that this happened; in the years Ive had my car Ive never had any lights come on or any issues but is soon as I get it back from being serviced the lights come on. I remember having a conversation with my sales associate telling him that its a great running car and I havent had any issues. Maybe its me being a conspiracists or suspicious of car dealerships but I think its something to look into.

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Name: D***** O*****
Date: 2018-02-26 21:53:40
Rating: 5
Comment: Patrick Levenson has been my advisor for my last few visits. He has been very helpful and informative. He has also answered my many questions I’ve had in between services. He is a great guy very patient and honest. Doesn’t try to up sell anything that isn’t needed. So far he has gone above and beyond the other advisors I had at the same location. I would only request him for any services. Thank you

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Name: M****** P*****
Date: 2018-02-01 06:44:34
Rating: 5
Comment: I bought tires at Lexus last year. Within 12 months, I had a tire punctured by a garden take on the freeway. I was able to obtain a new tire when I approached Angel Vaszuez with the information and he handled it immediately by getting everyone that was needed involved.I was able to get what I wanted and will always utilize the services of this dealership for all of my service needs for the 2007 ES350.

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Name: K******** H*****
Date: 2018-01-15 20:31:50
Rating: 5
Comment: Thanks to a jammed garage door, my 2006 Lexus RX 450h was parked on the street during the intense rain event in Venice last Monday night. Tuesday, my car wouldnt turn over. I am fairly familiar with electronics and thought it might work again if it had a time to dry out, but knew that it would need to be checked by your service department. I called the cell for my last service consultant, but by late afternoon I had not received a return message (he no longer works for you) so I called the receptionist and asked for her to make an appointment on Wed AM for me. When she asked whom I would like to make it with, I asked her to recommend someone nice -- i.e., a good soul. And that person was Patrick Levenson -- and BTW, he is.My car is old by body/gizmo standards, but has less than 60K miles on it because I work out of my house and fly when I travel (and was derailed by a serious illness for about 3 years). However, my current activities require that I can reliably arrive at designated times for meetings. I do expect to lease or buy a new car, but was hoping to wait a couple of years before making that commitment, as I expect that the technology will be significantly improved in that timeframe.Patrick got it. It turns out that thanks to some debris in the sunroof and flooding of the pan, water had permeated my entire car. When telling him about what I would ideally like, he said that for $175 he could let me know what it might cost to get the old girl running again. The tech wound up pretty much taking the car apart and thought that no major part had been damaged, but that it would cost about $1,090 to dry it out, re-assemble, and retest. And thats what happened. I had my car back by Friday afternoon.Great guys - Patrick and the tech! And great service.Thank you.

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Name: C**** C***** R*****
Date: 2018-01-02 18:32:47
Rating: 5
Comment: Lexus Santa Monica is the only service center I will take my car to! I live in Redondo Beach and have gone to 4 other Lexus dealer/ service centers and non of them compare!Ray James is my service writer and he pays particularly amazing attention to my needs. He is very honest and explains all the work to be preformed. Thank you Ray James for always making me feel comfortable and laughing with me, it makes my long drive very worth the trip!

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Name: H****** C*****
Date: 2017-12-14 19:23:13
Rating: 5
Comment: Richard was amazing!!! It was my 1st time working with him, the other guy left, but he made me feel just as comfortable and assured me the job would get done. I have been getting my car serviced there 4 out of 5 years that I have had my car and I will NEVER go to another service center as long as Santa Monica is open. They always have loaners for me, they are always nice and compassionate about my needs and my vehicle. Thank you Santa Monica

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Name: H***** F******
Date: 2017-11-29 19:51:55
Rating: 5
Comment: Over the Thanksgiving Holiday the battery on our Lexus ES 350 diedwhile we were visiting from our home in San Luis Obispo. I was able to easily secure a service appointment for the following Friday morningand was assisted by Miguel Santiago. He recognized the stress I wasunder visiting on vacation with the loss of our car and quickly resolvedmy ability to secure a loaner while our car was repaired-he also advisedfrom the records he had that a full service could be accomplished andthat was also taken care of. He was a gentlemen, very knowledgeable and a delight to deal with.with.

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Name: S****** A******
Date: 2017-10-23 16:11:03
Rating: 5
Comment: I am a new Lexus customer and had the most pleasant service experience. My car was in for its first service and everything from dropping the car off to picking it up went smooth as butter. Oscar Najera was a pleasure to work with. Thank you!

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Name: M****** S*******
Date: 2017-10-18 01:11:02
Rating: 5
Comment: I recently had my car serviced at Lexus Santa Monica. Carlos Pelayo was my service advisor. He met me with a smile and answered all my questions in a professional friendly manner. Carlos kept me updated and informed throughout the day. Good service with a great service advisor.

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Name: D***** M*******
Date: 2017-10-07 15:54:55
Rating: 5
Comment: Got my car from the dealership here in SM, so I keep coming back to their service location even though there are other Lexus locations to where Im at. Never any issues. And they always offer a good deal when they get a chance.

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Name: J***** A******
Date: 2017-10-06 19:50:27
Rating: 5
Comment: Alex Anaya who handled my appointment was prompt, welcoming and courteous. He promised to call before 1pm and the call came at 12. My car was ready when I arrived to pick it up and Alex again came out and thanked me for coming him. The best kind of service possible and it makes me glad that I have a Lexus.

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Name: W**** L* W*****
Date: 2017-09-15 18:30:28
Rating: 5
Comment: My experience at Lexus Santa Monica turned out to be very good thanks to Miguel Santiago. I had procrastinated taking the car in knowing that it might be an expensive repair job. Miguel was courteous, knowledgeable, and did an excellent follow through in making sure my car was serviced properly. And once the job was started there was no problem in immediately receiving a loaner vehicle. I am satisfied with the job and the customer service!

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Name: V***** Z****
Date: 2017-09-14 23:50:18
Rating: 5
Comment: My experience at the Lexus Service Center could not have been better. What is generally a less-than-pleasant time spent waiting was made bearable by my service pro, Alex Anaya, who lived up to his word on every segment of my service requirements. Couldnt ask for anything more!

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Name: J*** B****
Date: 2017-08-31 16:18:12
Rating: 5
Comment: I met Alex Anaya yesterday for the first time. He was polite, courteous and efficient. He said my car would be ready at 10 am and 10-10am I received the call to collect my car.It was serviced and washed.This is what one can expect from Santa Monica lexus

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Name: D**** T***
Date: 2017-08-27 19:24:56
Rating: 4
Comment: For years I have had a great experience doing my car maintenance at the Lexus Santa Monica Service Center. Over time, I developed high trust with my service rep, Angel. We recently bought a new Lexus, in part because of my years of true satisfaction with him and the service center. Now he has moved on and I just began with Juan Carlos who is also terrific, friendly, helpful and detail oriented. The only reason my review is not 5 star is because the cashier team on my last visit was, I guess, distracted. Normally it would not have mattered that it took me over 40 minutes to check out with them after finishing with Juan Carlos, but I happened to be in a big hurry that day. I understand that things take time, but the cashier team was taking people out of order and fielding non-urgent personal phone calls in the middle of my transaction. Juan Carlos came to my rescue and I finally got waited on. I have normally had such a consistently good experience here, I dont want to make this some kind of rant. I simply hope that Lexus will be inspired to refocus that team on excellent service like I have received so many times before.

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Name: Z*** D*******
Date: 2017-08-25 05:13:47
Rating: 5
Comment: I took my car to Lexus Santa Monica Service to Patrick Levenson. He provided an excellent customer service, and explain all the details on my car to be serviced. The service was done quick and efficiently. I felt he respected my time and listened to what is important to me. I got another vey nice Lexus car to go back to work and shortly after they called me to go and pick up my car. Thanks a lot

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Name: B****** S******
Date: 2017-08-17 00:22:53
Rating: 5
Comment: Id been going to Longo Lexus for years before switching to Santa Monica. Setting up an appointment here was effortless. My customer service rep was Adriane Marmolejo. She was quick, considerate, and competent. I waited for about 2.5 hours, enjoying a few espressos while watching Trump address the nation about the Charlottesville incident on the flatscreen in the waiting area. I went in for scheduled maintenance, but also to fix a recall issue. Adriane let me know that Id receive a free tank of gas for recall related repairs, in addition to the complimentary car wash. So they topped me off and I was on my way. Ill be back in 5K miles!

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Name: N***** S*****
Date: 2017-08-16 20:55:56
Rating: 5
Comment: I have been taking my car to Lexus Santa Monica for service since it was new; its a 2004. I might be able to do it cheaper but I know that I am taking my car where it belongs. The car has given me good service so it deserves the best in return. The last few times I have been taken care of by Adriane Marmolejo who, with her knowledge of both people and cars, is a pleasure to work with. Now, I always ask for her as I know that I will get the care that I deserve.

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Name: G***** S**** J**
Date: 2017-08-08 16:53:09
Rating: 5
Comment: I called upset but Spoke to a very nice young woman this morning Teresa in service...I explained to her that this will be my third time coming to repair interior attachment to my airbag after a recall. I wasnt happy because I live far and Santa Monica traffic is horrible. she saw this was an inconvenience to me on many levels she immediately offered me a loaner so that I do not have to drive back and forth again or wait around in the waiting area for a part to be ordered. She put the fire out in this customer. Thank you Lexus for hiring the right Customer service personnel!!! Ms. Teresa

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Name: A***** R****
Date: 2017-08-04 17:14:15
Rating: 5
Comment: Although I generally use my own mechanic who handles all my cars, Lexus of SM called me to replace the defective air bag in my Lexus. Carlos Palacios took care of me and (1) Gave me a correct run down of what was to be done and how long it would take; (2) called and sent a text when the car was finished; (3) alerted me to my need for a new battery and suggested one that was fairly priced; (4) called again when the car was done. He was efficient and professional along with being warm and friendly.

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Name: J** A****
Date: 2017-07-22 15:02:41
Rating: 5
Comment: Lexus Santa Monica is the best service center. All the staff are courteous and professional. The waiting lounge and restrooms are very clean, spacious and comfortable. Most important of all is my service advisor, Richard Doherty.He listens to my request and definitely gives all my options. His recommendation allowed me to make the right decision. Richard is very friendly, patience, and concise. I feel very fortunate to trust Richard and his team with my car. Great experience---I highly recommend this service center.

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Name: C********* B*******
Date: 2017-07-15 01:31:41
Rating: 5
Comment: Christopher Young took really good care of us and my sons car and mine were serviced in a timely manner. He kept me inform of what was being done and what I was looking at in the near future. Great guy! Highly recommend him!

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Name: S***** S*******
Date: 2017-06-23 19:01:29
Rating: 5
Comment: My family is a big fan of the Lexus brand, and has been going to the Lexus Service center for many years. Doug Elliot has always taken great care of us. As much as it can be a drag when things come up with my car, Doug always has a warm presence and makes me feel welcome from the time I walk in until the moment I drive away.

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Name: L*** M*****
Date: 2017-06-20 19:32:32
Rating: 5
Comment: Patrick Levenson has been my service consultant at Santa Monica Lexus for about 2 years now. He always takes super good care of me and my Lexus 250IS. He is very helpful, friendly and gives great advise. The service has always been done to my complete satisfaction and on time. I would never go anywhere else to have my car serviced.

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Name: C****** D******
Date: 2017-06-08 18:21:37
Rating: 5
Comment: Patrick Levenson at Lexus Santa Monica took care of me when I had to get my car serviced for its one year check-up. The process was super fast and easy and Patrick was very helpful and personable. I was in and out in 15 minutes and given a loaner car for the day. I will definitely continue to go to Lexus Santa Monica whenever I need to get my car serviced.

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Name: I**** G*****
Date: 2017-05-22 20:18:41
Rating: 5
Comment: Chris Young was the Lexus service representative assigned to me and my car on Saturday morning. He was terrific: clear, responsive, no wasted time, no up-selling. I was very satisfied with the service I and my car received. Thanks, Chris!

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Name: K**** A** S*******
Date: 2017-05-16 06:17:15
Rating: 5
Comment: My car experience with Lexus Santa Monica, and most recently working with Ray James, was exceptional. I made an online appointment, they were there to meet me and were expecting me. Ray came right out, was quick, to the point, warm and efficient. I signed up online for more services than what I needed and Ray let me know that. I was given a loaner car and the entire experience was like I was at a 5 star resort with the services and the warmth shared to me.

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Name: S****** O****
Date: 2017-04-29 00:29:55
Rating: 1
Comment: Used to love coming here. Called today to schedule a service and was denied a loaner entirely?! Never happened before in the history of my Lexus ownership. Be careful and prepared if you leave your car for service here now. Im going to a different Lexus for service from now on.

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Name: T**** P******
Date: 2017-04-17 20:06:06
Rating: 5
Comment: Ray James is an excellent and professional advisor. I bought my 2011 ES 350 for tire rotation and he and his team took very good of car. He made sure I was in and out within an hour. Excellent service.

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Name: J**** S*******
Date: 2017-04-10 21:34:40
Rating: 5
Comment: The Lexus Santa Monica Service Center is my favorite, and Ive been to a bunch of them. I take my car here whenever I come to Los Angeles, in preference to other Lexus centers. Angel Vasquez, who Ive been working with for years, is thorough and professional, and the work crew does a good job, while the people at the front desk also have a great attitude.

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Name: D**** G****
Date: 2017-04-10 18:53:28
Rating: 5
Comment: Patrick Levenson is an excellent advisor at Lexus Santa Monica. i had brought our 2008 IS 250 in for a Recall...he also asked me if my car ever experienced a hard idle...I replied yes, it often times feels as if the car is going to stall. Patrick mentioned there might also be a fix covered by Lexus if they could recreate the issue....and thanks to him mentioning this, we save thousands of dollars in the future. His professionalism and personal care were very much appreciated.

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Name: C**** F********
Date: 2017-02-22 04:48:48
Rating: 5
Comment: Angel Vasquez provided me superior service. He was extremely personable and made me feel really cared for. When I came back for my car, he remembered that we were moving to Northern California and wished me a safe and smooth drive.

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Name: P****** P*****
Date: 2017-02-13 22:12:41
Rating: 5
Comment: Theyre very welcoming, quick and know how to appreciate a nice moded car. Came here with my 2015 Lexus Infrared RCF for the 15k Mile Service. Joe Broytman was my service advisor. He was nice and willing to sell me new rear tires that they can mount (unlike another dealer who refused to mount them on my aftermarket rims) for a price he will beat. I already ordered it before coming here so, we will see next time I need some.

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Name: H**** U****
Date: 2017-01-28 15:06:58
Rating: 5
Comment: Would call it a very nice experience and give it 5 stars.Angel Vasquez,, very knowledgable and helpful and has taken care of our Lexuss for years now.Just purchased a new NX and loving itFirst service was a breeze and no charge. Angel is the best and super professional

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Name: H****** I********
Date: 2017-01-19 09:18:46
Rating: 5
Comment: Ive had my Lexus HS250h for 7 years now and the best part of getting my car serviced at Lexus Santa Monica is not the warm ambiance of their waiting area (with comfy leather seats, complimentary chocolate chip cookies, tea or cappuccino...and at times, even bagel and cream cheese), the best part of this otherwise cumbersome experience is my service manager Angel Vasquez. Always overwhelmed but always friendly, Angel is Lexus very own Speedy Gonzales and Energizer Bunny wrapped in one. Angel gets things done efficiently and always with a courteous smile. The day that Angel is no longer my service manager is the day I will consider other makes of car. Hes an asset to Lexus and I truly hope Lexus will give him the recognition he so richly deserves. Much gratitude for the excellent customer service all these years Angel! Stay amazing...Heather 👍

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Name: R T******
Date: 2016-12-27 22:34:08
Rating: 5
Comment: Service is always hassle free. I am always quite pleased with the level of service I receive from Lexus SM. I especially appreciate the level of professionalism I always receive fro Angel Vasquez who is my service contact.My needs and expectations are always met. Lastly Daniel who manages service is always on hand to further assist when needed

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Name: J***** W***
Date: 2016-12-16 21:07:56
Rating: 5
Comment: Patrick Levenson at Santa Monica Lexus is the best of the best. I can always rest assured that all my service and repair needs will be low-hassle in Patricks hands. It Makes all the difference to know high caliber support is just a phone call away!

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Name: H**** G*******
Date: 2016-12-14 01:43:34
Rating: 5
Comment: I had my cars 20K maintenance recently. Mr. Rafael Navarro was helping me. He was very attentive, explained to me what has to be done and helped me to make decisions regarding the service. As promised, he called me immediately when the work was done. Excellent service!

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Name: A**** M*********
Date: 2016-11-21 20:21:26
Rating: 5
Comment: My interaction with Lexus Santa Monica Service has been exclusively with Angel, and for that, I am incredibly thankful.Angel single-handedly represents everything there is to celebrate about the Lexus brand: polished, professional, and sophisticated. Hes an extraordinary communicator and makes sure to always put the customer first.I look forward to servicing my IS 350 F-Sport for the lifetime of its lease purely as a result of Angels expertise and guidance!

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Name: E******** G******
Date: 2016-10-25 22:56:11
Rating: 5
Comment: I am completely pleased by the speed and quality of the service here. I always get a little pain in my stomach when I need to go get maintenance on my car from past bad experiences. However, now that I have a new car from Lexus, Ive been treated 100x better than the other place I use to go with my last car.For regular maintenance on my new car it took a little over an hour and they wash and vacuum as well. I was greeted when I drove in and then taken to a sit down desk area where they processed my information. The gentleman who helped me was fantastic. Told me about the waiting area and also the private rooms in case I need to study or read.The waiting area had cookies, coffee, lattes, espresso, etc. Very clean place!

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Name: L**** S
Date: 2016-08-16 02:01:35
Rating: 5
Comment: Angel Vasquez was excellent. A good sense of humor combined with speed. I am not a person that likes to wait and Angel over delivered on his promises. Kudos to Angel. I would recommend Lexus of Santa Monica to all.Lance

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Name: P**** G******
Date: 2016-08-09 03:49:29
Rating: 5
Comment: This dealership has been nothing but the best car dealership experience weve ever had in over 60 years of driving between both my husband and myself. From sales through service we cant give enough praise to for Lexus of Santa Monica including our most recent Service Consultant, Patrick Levenson, who clearly took the time make sure this dealerships excellence continued to excel through his dedicated support to correct our issue while keeping us fully informed of status, options, and resolutions.

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Name: J**** B***
Date: 2016-07-20 16:07:32
Rating: 5
Comment: I would highly recommend Lexus Santa Monica for service. My service adviser, Angel Vasquez, did an amazing job on all levels and goes out of his way to keep the customer informed though out the day about the progress on their car. I would highly recommend this service center to any Lexus driver.

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Name: S**** S*******
Date: 2016-06-22 18:28:41
Rating: 5
Comment: I recently scheduled an appointment at the Lexus Santa Monica Service Center for the 30K mile maintenance. Oscar Najera was professional and very nice with me as he started the service order. When I told him that I needed new tires but was concerned with the price at Lexus, he immediately told me that they would price match any online offer. Together we checked online and found a much better price that Mr Najera happily honored. Mr Najera or his assistant called me daily to give me updates and then to let me know that my car was ready to be picked up.I will return to Mr Najera and Lexus Santa Monica and I would recommend to my friends and family.

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Name: X******* T*****
Date: 2016-05-26 21:52:50
Rating: 5
Comment: I recently visited Lexus Santa Monica Center for car service. My consultant was Patrick Levenson. He was very warm and helpful, answered all my questions with details, gave honest recommendations and found a service coupon online for me. My visit was very pleasant. I highly recommend this service center for anyone who own a Lexus.

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Name: T****** G***
Date: 2016-05-25 21:51:19
Rating: 5
Comment: I was dreading this, but it was easy and efficient. Angel Vasquez was friendly, showed me around (when I told him I wanted to wait), delivered the car in less time than estimated, and followed up to make sure I was OK with it. Im very happy (and relieved!)

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Name: S***** L**** R*****
Date: 2016-05-23 23:45:27
Rating: 5
Comment: I would like to comment on the outstanding customer service received by Angel Vasquez, at Lexus Santa Monica. I have interfaced with many service advisors from multiple dealers over my lifetime. Without a doubt; Angel has been the Best Service Advisor I have dealt with in many years. From my first call to him, he was professional and responded quickly regarding my concerns. Angel, worked well with me to discuss my needs and quickly followed through. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of my vehicle, as well as the subsequent follow-up to ensure I was a happy customer.I sincerely hope Lexus Santa Monica (and all of the Lexus) will work to hire employees like Angel Vasquez to represent the excellence of Lexus. Its was so refreshing to found a person, like Mr. Vasquez that was willing to go beyond the call of duty.Sincerely,Sylvia L Ranyak

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Name: P*** B*****
Date: 2016-05-22 16:23:28
Rating: 5
Comment: My relationship with Lexus Santa Monica is excellent. The service was quick and efficient. Omar handle all aspects with professional accomplishments. He found the car I desired within hours of my request.Thank you!

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Name: G**** J******
Date: 2016-05-11 23:51:58
Rating: 5
Comment: I appreciate the excellent service I always receive at Santa Monica Lexus. Shout out to Douglas Elliot, very professional and kind -- as well as the lovely ladies at the check out desk.I would like them to reduce the amount of paper that they use... They print out like 5 pages for you to sign. One signature, and an emailed receipt seems like more then enough. Otherwise I think they are great.

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Name: T**** S***
Date: 2016-05-03 16:57:11
Rating: 5
Comment: Mr. Patrick Levinson is my service representative. Hes kind, compassionate and extremely helpful. He provided in-depth information related to the service required on my car. I will continue to have my car service at Santa Monica Lexus. Mr. Patrick Levinson is someone Ill continue to place my trust. Thanks again, Patrick.

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Name: S**** P*******
Date: 2016-05-03 12:56:33
Rating: 5
Comment: My service rep, Angel Vasquez, is always terrific. He does everything to make the process as easy as possible. Lexus Santa Monica Service Center has always been great. I got a loaner car, my service was finished exactly when Angel said it would be, and Angel texted me when the car was ready to be picked up. I appreciated the car wash. Very good experience.

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Name: N***** B****
Date: 2016-03-09 20:18:39
Rating: 5
Comment: How does one LOVE getting their vehicle serviced? By calling Bryan Schwartz and having your service done at Sa. Mo. Lexus!! This was my first experience with Bryan, and what a GREAT guy. He really cares about the customer. Of course Sa. Mo. Lexus is doing a great job on the car, But Bryan is there to make sure the experience is fantastic. Thanks again Bryan.

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Name: L**** M******
Date: 2016-03-08 20:49:18
Rating: 5
Comment: Ray James was a wonderful adjunct to my getting the best and most expedient service possible. He addressed my concerns with patience and kindness as well as a confident expertise. He made sure I had a rental car when he learned the service couldnt be addressed as promptly as had been promised by phone. I was in and out quickly and returned the car on Monday. There was no hassle; no delays and the work was completed perfectly.Thank you to Ray for being a great facilitator . Mission Accomplished!

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Name: H***** C***
Date: 2016-02-24 19:59:43
Rating: 5
Comment: Im completely satisfied with the maintenance service for my car in LEXUS Santa Monica Service. Ricardo Cotwright who is a service consultant tried very hard to fulfill my requests. He is professional and friendly. Highly recommend.

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Name: R****** C*****
Date: 2016-02-06 04:21:33
Rating: 5
Comment: I recently took my new 2016 RX in for a minor front bumper guard repair. I have no idea how the front bumper clip broke or if I purchased the car with the damage. I was greeted with the usual courtesy, which I’ve come to enjoy, and my service advisor Ray James was also very courteous and professional. He complimented me on my purchase and as actually taken back as to why I was bring my car in. I showed him the bumper and he looked over the car for any evidence of damage. He said he would have the technicians look over the car and let me know. To make a long story short Lexus repaired my car at no charge. Ray James presented my case to Lexus and they “replaced the bumper guard as goodwill in the interest of customer satisfaction”. This is my 4th Lexus and Santa Monica Lexus has been servicing my vehicles for over 10 years; thank you Ray.Best regards,Roberto Castro

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Name: K** Y**
Date: 2016-02-02 22:54:13
Rating: 5
Comment: Angel Vasquez was very helpful during my 40,000 mile service on my ES350.In the beginning, I wasnt very happy because the recommended tire change for all four tires which costs over $1000. It turns out that this price is about right, and I really did need the tire change.Also, the ES300h I got for the day for free while my car was in service was great. I expected to get a car that are cheaper than mine, but the newer ES300h with much better equipment is clearly more expensive than my car, and I really enjoyed driving a hybrid for a day.In general, good service, price is about right.

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Name: d*
Date: 2015-12-13 23:28:40
Rating: 5
Comment: Lexus Santa Monica has delivered flawless service for the past 5 years. Recently Patrick went beyond the call of duty and really took good care of me and my Lexus. Im very grateful for such great customer care and kindness.

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Name: H***** H******
Date: 2015-12-12 02:46:50
Rating: 5
Comment: I had scheduled a service for my LS 460. I did not specify a service person, and was assigned to Angel Vasquez. He listened very carefully to my description of my concerns. He the asked a few questions and we had a plan of action. Everything was repaired, or replaced, and all work completed on time and in estimates.ThanksHoward

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Name: J***** S******
Date: 2015-12-04 20:07:12
Rating: 5
Comment: I brought my car for 24 months service on 12/2/15. I was very please by the reception I got and especially from the service constant Doug. He arranged a loaner car and called me continuously to lat me know the status of the repair. I highly recommend Lexus of Santa Monica.Joseph Samuels

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Name: L** S*******
Date: 2015-12-04 06:05:29
Rating: 5
Comment: As always, Angel Vasquez, my service writer, was on hand to be certain that I received the very best of service. He attends to everything and follows through to insure I have the best possible experience at Lexus. I rely on his expertise and have come to depend upon his recommendations and opinions. I could not ask for better service.

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Name: M****** M********
Date: 2015-11-29 06:10:00
Rating: 5
Comment: Raul Gomez took care of all my service needs in a polite and professional manner. This was my first experience getting my pre-owned Lexus serviced, and he treated me with respect and great care. I look forward to my next experience at Lexus Santa Monica and hopefully Raul will guide me through that one as well.

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Name: P**** K***
Date: 2015-11-16 19:33:17
Rating: 5
Comment: I worked with Enrique CarvjalExcellent salesman.Went to see Santa Monica Lexus, thinking I will be pressured to buy, or even worseto put up with meaningless haggle back and forth.I bought the car for less than any other dealer was willing to offer.When I came home I almost felt that I paid too much.However, that is not true.....I will go back to this dealer for my sons release when his time comesThank you Enrique and Bob

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Name: T***** D****
Date: 2015-11-09 00:57:29
Rating: 5
Comment: Doug Elliot was such a life saver today. My car battery died on my last night, this morning he had it in the shop first thing, replacing the battery and fixing the squeak in my brakes, both under warranty. He was professional, courteous, and efficient. This was my first visit to Lexus in Santa Monica but as long as Doug is there, I will be back everytime!

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Name: F******* W*******
Date: 2015-11-03 20:20:08
Rating: 5
Comment: My Service Advisor Patrick Levenson listened to my concerns regarding headlamps and dashboard cracks and he had both problems resolved. He also made sure that my Mature Car Service discount was applied. Thanks Patrick, you exemplify the SUPERIOR QUALITY of service of the Lexus brand.

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Name: G******* A******
Date: 2015-10-25 22:52:28
Rating: 5
Comment: My car fab/key had been lost by the valet at UCLA Santa Monica hospital. I called Lexus service and I was connected to Mario Gonzalez. He told me if I had Triple A and could have my car towed he would wait until I got there and have a courtesy car for me. He went way above and beyond. It was a bad situation made better by Mario. It was greatly appreciated!!!

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Name: f******** d*******
Date: 2015-10-09 02:43:20
Rating: 5
Comment: Alicia Lynch, great service as always, i came in without a appointment and all the staff were super friendly, quick and phenomenal. They took my LS600 H that was in need of service no questions asked they just took my car gave a loaner for me to use while my car was there, Alicia went out of her way to make sure that every detail was taken care of . Ill definitely will come back to have my car serviced again....many thanks Alicia...

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Name: S****** R******
Date: 2015-10-01 22:51:02
Rating: 5
Comment: Angel Vasquez is a kind, courteous representative. I find him to be knowledgeable, helpful and willing to help in any way he can to make servicing my car an easy experience.I am always happy when he works to see that my car is serviced in an efficient and timely manner, updating me on the progress.

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Name: M******* T*****
Date: 2015-09-29 19:37:28
Rating: 5
Comment: Rafael Navarro was my service rep, and he took very good care of me and my Lexus 300h. Rafael noticed that my AC filter had been changed at my last service, so he removed it from the 40,000 service. Although the cost of the service was high due to the need for wheel alignment and new wiper rubber blades, Rafael made sure I was aware of the additional costs and applied a 10% discount coupon to my labor costs. My car has under 14,000 miles on it, so I was surprised at the high cost of this particular service. But Rafael provided excellent service.

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Name: M****** S******
Date: 2015-09-26 00:05:24
Rating: 5
Comment: As always, I had a great experience at Lexus Santa Monica. Took my car in for its routine maintenance, and the work was completed in a timely manner. Alicia Lynch helped me out. She informed me of the work to be performed on my car and let me know when my car was ready for pick up. Ill request for her services again when I bring in my car for its next routine maintenance.

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Name: T**** F*********
Date: 2015-09-18 02:27:46
Rating: 5
Comment: My wife and I took both of our Lexus cars in and we were greeted by Ray James. He cheerfully took care of both of our requests, answered questions and called us when each car was ready for pickup. Everything that was promised was taken care of in a timely manner.

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Name: T****** A*******
Date: 2015-09-09 02:36:30
Rating: 5
Comment: I had the extreme pleasure of being helped by Angel Vasquez, when I brought my Lexus in for an accident repair.He went beyond great service. I requested a specific car as my loaner, and he was able to get it for me.Even waiting was a pleasure. This was my first time with Santa Monica Lexus and I will be a future customer. Everyone working there was helpful, from beginning to end.I am also in the customer service business and its nice to receive great service,Thank-you,Melody Oksa

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Name: K**** C*****
Date: 2015-08-05 19:47:48
Rating: 5
Comment: I have been going to SM Lexus since I bought my car in 2007. All the service staff are incredibly helpful and nice. Angel Vasquez has helped me over the past three years and is the best. I would highly recommend requesting him on your next visit.I love this service center and will continue to come back.

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Name: d**** g****
Date: 2015-08-01 16:47:16
Rating: 5
Comment: I went in for my 10,000 mile service. The service was quick and painless. I was given a loaner which was a terrific benefit. Ruben Loredo took expert care. I have owned 3 RX 450 over 10 years and cant think of another car I would enjoy as much. Love Santa Monica Lexus!

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Name: D**** K***
Date: 2015-08-01 12:38:38
Rating: 5
Comment: I received a recall notice on my 2015 200 NXt. I contacted Angel Vasquez and he had me bring the car in that day. He had a loaner for me and off I went. There was a slightdelay with the part needed and the repair took a day or two longer. No inconvenience.Angel kept my updated and finally notified me that the service had been completed.The car was ready upon arrival at the service center and been washed and a small service performed. Angel is a true professional and he makes the service experiencetrouble free.

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Name: L***** S*****
Date: 2015-07-15 23:33:04
Rating: 5
Comment: Ive worked with Ruben Loredo for five years. He has provided outstanding service, information, consultation and a general good spirit throughout. Yesterday, he spent extra time hooking up a music device, and cleaned up some scuffs left by the carwash people. I hope to continue the great experience I have with S.M. Lexus Service, thanks to Ruben.

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Name: M***** S*****
Date: 2015-06-23 17:27:07
Rating: 5
Comment: Although I leased my Lexus through a different Lexus dealer, I decided to try Lexus Santa Monica for service. I made an appointment with Ray James at Lexus Santa Monica. .I was very pleased with the very professional manner in which Ray handled the servicing of my vehicle. Every event occurred exactly to the schedule Ray arranged including having my car washed and ready on time. I look forward to having my car serviced through Ray in the future. .

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Name: M****** L***
Date: 2015-06-21 23:51:02
Rating: 5
Comment: It is always a pleasure working with ANGEL VASQUEZ and 6/10 was no different.He was cheerful, knowledgeable and efficient. Angel guided me through the details of the work tp be performed on my Lexus. He made getting my car serviced a good experience.

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Name: M****** T*****
Date: 2015-06-13 06:15:41
Rating: 5
Comment: Outstanding,Angel Vasquez is Lexus Santa Monicas best treasure. He is by far, the very best Service Representative I have experience in more than sixty-five years owning new cars.Michael L. TenzerBeverly Hills, Ca.

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Name: S*** S****
Date: 2015-06-10 17:45:21
Rating: 5
Comment: Very pleasant experience since this was my first time getting service since I got my car in December. Frank Veltri helped expedite my service and it was great. Lounge is probably the nicest I have seen at a dealership as well. I am so happy I made the move to Lexus!

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Name: H****** G******
Date: 2015-06-09 20:04:52
Rating: 5
Comment: George Connolly at Lexus of Santa Monica is a perfect example of good customer service, courteous, professional and personable. When I offered him my key, he immediately offered a simple change in my placement of the key ring which made it much easier to separate the keys for valet service. It is the little things that count. He was efficient and fast, getting my car set up in the system and arranged a loaner car with a minimum of fuss. When my car was ready, I received a call from him and was able to pick it up in really good time. The whole experience was effortless, thanks George!

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Name: G********* H****
Date: 2015-05-27 19:02:26
Rating: 5
Comment: I have been dealing with George Connolly at Lexus Santa Monica Service and he has always provided the most efficient service - he gets in done in the time I need it to be done. He also always tries to find discounts, which are helpful. He lets me know what needs to be done and also what does not. I always ask for him and will continue to.

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Name: D**** H******
Date: 2015-05-24 23:24:40
Rating: 5
Comment: Thank you to the whole Lexus team. Im always impressed with the speed and courtesy of the staff. I came in with a problem with the doorlock. Within 15 minutes I left the lot in a complimentary courtesy car, and the problem with my car was corrected within 24 hours. When I returned to retrieve my car, it was washed and ready for me. All car dealers could learn a lot from the professionalism of the staff here in Santa Monica.

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Name: A*** P*****
Date: 2015-05-20 05:01:43
Rating: 5
Comment: I went in for an oil change and was greeted graciously by Ray James, service consultant. He was professional, thorough & knowledgeable throughout the whole process of entering me as a new customer and explaining the service that will be done & upcoming services that will be needed. It was a pleasure meeting Ray James and I will continue to take my car into the Lexus Santa Monica Service Center for any and all services in the future.

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Name: K**** S******
Date: 2015-05-17 21:48:23
Rating: 5
Comment: Its always professional and friendly service at SM Lexus.Thanks to Jose Gamboa everything went perfectly. I was greeted immediately upon arrival, checked in, was given a loaner and was out the door in minutes. No hassles!When Jose called to say my car was ready, I headed over to pick up my car which had been serviced and hand washed. Ready for the weekend.Thanks again Jose.Kathy

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Name: e***** s******
Date: 2015-05-10 21:36:46
Rating: 5
Comment: I brought my car to the Santa Monica Lexus service center yesterday without an appointment. The person who greeted me could not figure out the problem and referred me to Patrick Levenson. Patrick was terrific. He figured out the problem, ordered the necessary services and promptly called me when the car was ready. I really appreciate the service I receive at Santa Monica Lexus.

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Name: J**** S
Date: 2015-05-09 19:12:49
Rating: 5
Comment: I made an appointment with Angel Vasquez via email for front and rear brake replacement. I was greeted by Angel Vasquez at exactly 7am and he quickly got me in a loaner car. An hour later he contacted me telling me what the car needed done and wanted to get my approval. Angel communicates when he can and goes out of his way to make sure you are happy. I would recommend him to anyone looking to service their Lexus.

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Name: M****** G
Date: 2015-05-04 23:59:15
Rating: 5
Comment: George Connolly was exceptional he went above and beyond the call of duty to offer me a truly outstanding service experience! He made sure my concerns were handled, and promptly put me in an awesome Lexus loaner vehicle so I could make my meeting on time.I highly recommend Lexus Service center for a fair and honest quote. George Connolly is def your go to guy!!

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Name: K******* A*********
Date: 2015-04-24 00:58:12
Rating: 5
Comment: Mario Gonzalez, my Service Consultant, is the best. I have confidence in his recommendation & service team. I know that he has my best interest at heart i.e. my safety, what is a necessity at the point in time of service and most of all, he keeps me alert, in the know about my car. I purchased my GX 470 from Santa Monica Lexus in May2006, I love their service center, customer service and all the professional men & women there. Santa Monica Lexus is the best but Mario is better, Kudos!!

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Name: P**** P*****
Date: 2015-04-21 21:50:44
Rating: 5
Comment: Lexus Santa Monica Service Center has for the last 15 years consistently provided superior service. Their team of exceptional professionals always greets me upon arrival, processes my service request efficiently, and quickly sends me on my way in a nice loaner vehicle. Angel Velasquez has handled my last few services. In addition to being extremely knowledgeable and friendly, Mr. Velasquez always keeps me informed of the progress of a service throughout the process. Nothing extra is ever done without my being consulted first.

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Name: V***** C********
Date: 2015-04-17 06:09:42
Rating: 5
Comment: Living in Redondo Beach, I always drive to Santa Monica Lexus due to the great staff they have in their Service Department starting with the Service Manager, Mr. David Smith.I went for my 60,000 mile major Service and Mr. Ricardo Cotwright 11, provided me with courtesy, professionalism and great Customer Skills, I was very satisfied with my service and my car runs like new.Its no wonder I prefer driving to Sta. Monica instead of going to the Lexus Dealer in the South Bay.

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Name: D**** P
Date: 2015-04-01 16:35:33
Rating: 5
Comment: My wife and I always ask for Jose Gamboa when we get our cars serviced at Santa Monica Lexus. He is very good at trouble shooting and only recommends what is absolutely necessary. He takes a personal interest in us and our cars. We trust him completely. Hes terrific and a joy to deal with.

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Name: J***** A****** J******
Date: 2015-03-25 22:25:56
Rating: 5
Comment: I brought my car in for its 20,000 mile check up. I was introduced to George Connolly and he took me immediately. We went through the necessary information quickly and George was humorous, respectful and efficient. My rental car was waiting. The next day, when I returned the rental and picked up my car, I was met by George who again was courteous, efficient and warm. My own car was ready andit took only minutes to retrieve it.My experience with George Connolly was the best one I have had in my 20 plus years of owning a Lexus. There was no wait and absolutely no hassle.I have absolutely no reservation about recommending him when you visit Lexus.

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Name: B****** C****
Date: 2015-02-18 21:56:57
Rating: 5
Comment: Ray James was wonderful. He was courteous, efficient and explained everything to me.He said my car would be ready between 1 and 3 pm even thought I brought in the carabout 10:30 am. This is one of the few times that my car was ready when the rep saidit would be ready.I would be glad to have Ray handle my transaction when I return for the next service.Bennett Cohon

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Name: M**** W******** C****
Date: 2015-02-09 02:43:14
Rating: 5
Comment: Lexus Santa Monica is my preferred service center and Eddie Barajas is absolutely the guy you need to see there! He always goes above and beyond to provide outstanding service and I cannot recommend him highly enough. Thanks for everything you do Eddie and for taking such good care of me!

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Name: F******* W********
Date: 2015-02-08 23:14:13
Rating: 5
Comment: Johnny Mancillas, the Lexus rep, took care of us very efficiently. My Husband requested a certain type of loaner car which he got for him. Since our car needed several days at Lexus, this was very important. He kept in touch until we picked up our car. We would use him again as the work and his attitude are excellent.

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Name: B****** M*********
Date: 2015-01-20 18:25:08
Rating: 5
Comment: As always my experience at Lexus was top notch. This includes the few moments it took for someone to get George Connolly to sign me in. George is always pleasant and efficient. Again, I was so pleased with the quick rental car availability so I was on my way very quickly.Returning I had the same pleasant and efficient experience.Bravo to the folks at Lexus Service in Santa Monica.Thank You,,Barbara

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Name: J** R***
Date: 2015-01-15 23:19:22
Rating: 5
Comment: My first experience with Lexus of Santa Monica was very pleasant . Freddy Hall was my service rep and he got me right in and out. He provided me a loaner car for just a oil change which I was not expecting. I was able to only miss an 1/2 hour from work, which worked out great. Thank you so much for making my first visit a pleasant one. Keep up the great work...

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Name: P***** S******
Date: 2015-01-07 22:34:06
Rating: 5
Comment: Santa Monica Lexus service center has been consistently the best service center I have ever worked with. Rafeal Navarro was kind, courteous and informative. He was patient and thorough when describing what our car needed. He called us promptly and had our car ready, of course clean and in great shape in no time. We dropped our car off the morning of New Years Eve and it was ready by lunch time. Thanks for so many years of extraordinary service. Great coffee and snacks, too!

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Name: B** I***
Date: 2014-12-20 22:52:20
Rating: 5
Comment: I brought my nearly-brand-new ES350 in because of scrapes on the bumper. Heidi Cabrera was my Service Advisor, and she handled it quickly and expertly. She introduced me to your fixer, gave me a quote, and provided a loaner car. She phoned as soon as my car was ready and walked me through the pick-up. I drove away three days after my first visit with a new Lexus, again!Heidi is a great representative of Lexus and your service center, and I hope I can deal with her again.

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Name: J**** H******
Date: 2014-12-20 03:06:23
Rating: 5
Comment: Our 2010 450H Lexus is proving to have an intermittent problem that results in the car loosing power. This has happened three times requiring tows to the dealership. Lexus Santa Monica has proven to be an exemplary dealership regarding dealing with the problem. Twice they have offered to run extensive diagnostics and road tests -- at their expense - to try to locate the problem that is recorded in the computer logs but proving evasive to identify thus fix. This high level of service is being led by Angel Vasquez. He has been tireless in following up, advocating for the extended diagnostics with the service manager, and providing information. Angel consistently goes above and beyond, is knowledgeable and articulate when describing the nature of the problem at many levels of detail, and has built a high level of confidence in his abilities in this family. Angel is simply a terrific.

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Name: B*** G********
Date: 2014-12-05 20:04:53
Rating: 5
Comment: Tim Nelson has been my most consistent service rep.at the agency. He is helpful and I think is a good representative of his dealership but often needs to fill the roll of supporting the consumer as well.

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Name: M***** L***
Date: 2014-11-23 19:43:32
Rating: 5
Comment: I brought by Lexus CT200 in for a 30,000 mile service. Johnny Mancillas was the service advisor I was assigned to. Nice guy---didnt make a hard sell for any additional work. Lexus service always treats customers royally, beautiful surroundings, great coffee, tasty cookies, and they offer you a free car to use.But that all does come with a price. My bill was $554.31, and that included a 15% labor discount coupon. The only thing that had to be repaired was a nail in a tire. Everything else was routine maintenance. Its wonderful to be treated like a King but just remember that kingly treatment comes with a kingly price.

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Name: E***** I***
Date: 2014-11-20 20:49:03
Rating: 5
Comment: My experience with Angel Vasquez has been outstanding. He is a highly professional individual who knows his work well. He is most courteous and a pleasure to deal with. Ive worked with Angel in the past several years. He is an asset to Lexus.

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Name: s****** s*****
Date: 2014-11-03 06:01:42
Rating: 5
Comment: On Saturday November 1, I had the pleasure of meeting Mario Gonzalez One of your Service Representative. I expalined what I needed to be done to my car,and gave him the particulars he needed .What a pleasant and welcoming individual this was. Almost as if I had known him for many years. He explained exactly what would be done and asked if there were anything else I needed him to point out to the Service Department.Yes, the lock on the trunk needed to be replaced as there was a recall some time agol. The service was excemplary.The wait was much shorter than previous years and all was done to my satisfaction.Mr Gozalez is definitely an Asset to your company and I wish him & Lexus all the very best in the future.Thank you.Shirley J. Spence

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Name: M****** H***
Date: 2014-10-26 15:57:49
Rating: 5
Comment: When I first arrived, I was directed to an area where there was no one to greet me or assist me. As I was trying to find my way, a gentlemen, later identified as Ray James made contact with me. Mr. James assisted me with the service of my vehicle. He was polite, courteous and very professional. He actually greeted me and directed me to the area to be helped. Amazingly it was he was assisted me. Not only did he take good care of my vehicle and I, his ability to connect with me as a person was great. This was my second visit to this service department and because of Mr. James, I will return for service. Actually, the first time was just average, cold and lacked a personal touch that I thought a car dealership should have. The sells person that sold me the vehicle spoke of the service department as if it walked on water, I was not happy after my first visit, and my vehicle was cleaned properly. However, Mr. James helped my confidence in the service department. He responded and contacted me in the waiting area after my service was complete and told me what was found with my vehicle, nothing thank God.Mind you, my vehicle is extremely nice, but service is very important to me. If everyone was greeted like Mr. Ray James greeted me, you service department will flourish. However, if it had continued to have the same attitude that occurred the first time, I would have sold or traded the vehicle in.I am thankful that Mr. James assisted me. I hope that there will be a long happy relationship between Mr. James and I. He is an asset to your service department. I hope you help others to contact people with the same service, smile and professionalism that Mr. James greeted me. By the way, my vehicle was cleaned very nicely.Thanks Ray!

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Name: F**** J******
Date: 2014-10-17 06:50:37
Rating: 5
Comment: Heidi Cabrera was my service representative.She explained the thorough inspection of my 2004 RX and softly suggested the needed repairs.She made me feel so important and was so helpful in explaining what needed to be done to my favorite vehicle.After my experience I rushed my partners 2013 fully loaded vehicle to Heidi.My partner had the same experience as mine.Lexus does things right. They have Heidi Cabrera on staff.That was a move that makes Lexus Santa Monica stand out as the go to dealership to buy a lexus because they have Heidi to keep your vehicle in tip top shape.Thanks again Heidi for your help.Frank Johnson

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Name: D**** T*****
Date: 2014-09-29 16:38:16
Rating: 5
Comment: Very pleased with Lexus Santa Monica. Everything from the ease of use of the website to schedule an appointment, to the customer service upon arriving. I was assigned Mr. Ray James as my consultant. He was very professional, courteous, and accommodating. He was very accessible by cellular phone, and was very responsive to texts regarding updates with my vehicles service needs.I have to say that because of the service and quality treatment at Santa Monica, I will more than likely purchase another Lexus vehicle there in future.

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Name: A****** S******
Date: 2014-09-24 20:53:35
Rating: 5
Comment: For years, Ive experienced excellent service from Tim Nelson at Lexus. He has always been accommodating with all my needs. It is reassuring to have his friendly face and pleasant personality greet me each time I need service. I know I can always trust him with his suggestions and knowledge of servicing my car. Great guy!

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Name: J**** H***
Date: 2014-09-23 16:58:13
Rating: 5
Comment: I have been coming here for 3 years working with Mario Gonzalez(the friendliest guy ever) and enjoying excellent service - not to mention a comfortable waiting area(great cookies!)When my warranty expired, I thought I would have to go to another place because I wouldnt be able to afford them anymore -WRONG!Mario set me up by showing me where to find coupons and giving me a great deal on the job! Im so glad I dont have to go anywhere else. I trust Mario implicitly.

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Name: M***** A*****
Date: 2014-09-17 22:31:50
Rating: 5
Comment: George Connolly from Lexus in santa monica was incredibly helpful and wentabove my expectation. He made sure I received a loaner vehicle. He was caringhelpful very polite and every thing was exact on time. He did great job.Thank you

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Name: R****** B*****
Date: 2014-09-11 19:10:27
Rating: 5
Comment: The first service on my RX350 was efficient and easily completed. Heidi Cabrera was my service consultant and she even went so far as to drive me to a doctors appointment in Santa Monica when no loaners were available. Excellent service.

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Name: L** C******
Date: 2014-09-10 21:48:15
Rating: 5
Comment: My service rep at Lexus is Jose Gamboa - he is the reason I would consider getting another Lexus - I wouldnt want to lose Jose! He always takes care of whatever my cars problem is - he then goes over it to make sure it wont recur, and he doesnt rake me over the coals the way a typical dealership will - he is always more than fair, and he always takes really good care of me!

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Name: l**** g*******
Date: 2014-09-05 20:44:29
Rating: 5
Comment: Jose Gamboa was very professional throughout my recent experience with Santa Monica Lexus. As I needed a new tire I was given the same price as if I wouldve bought it at Costco. He kept me informed at various times when the car would be ready for pickup. And as Santa Monica Lexus policy I was given a loaner car while my car was being serviced. The car was ready when I got there and it continues to drive beautifully.

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Name: R***** T*****
Date: 2014-09-04 14:22:04
Rating: 5
Comment: Johnny Mancillas is an extraordinarily efficient and helpful person. He always recognizes me by name and greets me in a friendly way and makes sure the service experience is perfect. No detail is forgotten. He makes it easy and assures that every visit addresses all possible concerns in a very pleasant way. I always look forward to seeing him.

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Name: D** Z*****
Date: 2014-08-28 22:37:11
Rating: 5
Comment: The service I have received from Lexus Santa Monica has always been first class, including the service I received from Rafael Navarro on Monday. The entire team at the dealership is always helpful and attentive ... I would not take my car anywhere else!

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Name: L**** K****
Date: 2014-08-23 23:46:52
Rating: 5
Comment: I was helped this time by a guy named Dan Smith. I have had a problem since I leased the car that I have, with the tires getting leaks repeatedly. I have never had a car where I experienced this. It has been enormously frustrating to repeatedly bring the car in and have nobody help me that is able to explain this. Dan immediately explained the problem, and took care of fixing it (the rims were the problem, and he replaced them). He was smart, on top of it, and completely honest. Ill be leasing another car from Lexus because of the experience that I had with him.

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Name: C******** S********
Date: 2014-08-19 21:42:15
Rating: 5
Comment: Heidi Cabrera was terrific from the first moment I walked into the center. She was friendly and smiling and eager to help. We worked out a convenient way for me to leave my car there. She expedited my service and made sure I had a speedy exit when I returned. My car was clean and all ready and she even helped me clean my mats. Then she wen the extra distance and took pics of me in my car.You should proud and are certainly lucky to have a service advisor like Heidi. She is a definite asset to your team!

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Name: M G**
Date: 2014-08-18 05:27:52
Rating: 4
Comment: Love my new Lexus! Good customer service and professional staff. My initial contact with Lexus of Santa Monica was rocky, but the professional demeanor and responsiveness of Brian Columbia with my daughter drew me into the dealership. Eamon Cohen was very helpful and knowledgeable of the car features. I utilized my Credit Union auto broker for financing and Joshua Mojtahedi helped to make the transaction run very smoothly.

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Name: D**** F****
Date: 2014-08-06 05:56:38
Rating: 5
Comment: I received excellent service from my service agent Johnny Mancillas last week. I am (still) driving a 2001 Lexus IS300 and it requires thoughtful processing as almost everything on it is due for replacement! Johnny does not pressure me to do unnecessary work and understands that we are a family with multiple cars and drivers and needs. Hoping hell help me next time!

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Name: L**** S******
Date: 2014-08-06 04:45:18
Rating: 5
Comment: I always have excellent service and Santa Monica Lexus Service Center. When I brought my car in for service this time, Heidi Cabrera took very good care of me, from the moment she greeted me until I picked up my car the next day. I appreciated her kind attention, her phone call, and message to let me know that my car was ready to be picked up. Thank you Heidi!

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Name: T****** T******
Date: 2014-08-05 16:52:18
Rating: 5
Comment: Lexus Santa Monica Service has taken care of our cars for over 10 years and the customer service is always very good. I did not imagine that it could get better until I was fortunate to select Heidi Cabrera as my service representative. Not only did she take care of the required maintenance of my ISC 250, she requested I take a test drive with the Technician Manager, who also gave outstanding service in assessing a minor issue with my convertible top. Communication and follow up was beyond my expectation during this visit and I will certainly request Heidi when we bring in our RX-250 next week!

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Name: C***** K*******
Date: 2014-08-05 05:16:46
Rating: 5
Comment: I was greeted shortly after arriving by Heidi Cabrera. She was very helpful and knowledgeable concerning my needs. I was impressed with her efficiency and was out of the shop just a few minutes after I arrived. The service was completed promptly and my planned day went without a hitch and without any alteration due to prolonged time for the service. I have always been pleased with the treatment I receive at Santa Monica Lexus and you can be sure I will continue as a loyal customer.

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Name: S*** M*******
Date: 2014-08-04 16:25:27
Rating: 5
Comment: Santa Monica Lexus has been my service provider since 2003. They have always provided great service with a friendly attitude. They have also provide me with a loan car which is very important to me.Ask for Jose Gamboa when you arrive. Great guy.

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Name: J*** H***
Date: 2014-07-30 17:45:52
Rating: 5
Comment: I just moved to LA from Aspen, CO, so this was my first experience dealing with the Lexus service department. I came in for a 10,000 mile service, and Jose Gamboa helped me in the most friendly and efficient way possible. I have been driving a Lexus for the last 18 years, and this was the best service I have ever gotten. I was considering buying a different kind of car next Spring, but now I am convinced I better stay with Lexus. The quality of service Mr. Gamboa provided is extremely important to me. I am thrilled Mr. Gamboa is my Lexus contact, because I feel secure that I am in the best hands for my car ( which I am discovering is paramount for living in LA! :)

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Name: R*** S*****
Date: 2014-07-16 05:25:02
Rating: 5
Comment: Angel Vasquez is the service gentleman that usually helps me, he does an outstanding job. Makes me feel like I am the most important customer of Lexus.I always leave there feeling like he has done a good job.Sincerely, Rena Shultz

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Name: L****** N******
Date: 2014-07-16 00:13:53
Rating: 5
Comment: Johnny Mancillas from Lexus in Santa Monica was incredibly helpful and went above and beyond my expectations. He really listened to my concerns and made sure that my car was serviced in a timely manner. He also made sure I received a loaner vehicle and when my vehicle was ready, delivered it to my front door. You just dont get that type of service and attention anymore. I am sincerely impressed with the service I received from Johnny and from Lexus in Santa Monica. Thanks again!

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Name: A**** R****
Date: 2014-06-24 19:10:11
Rating: 5
Comment: This review is for TIM NELSON, and the Lexus Service Center overall.I have been going to Tim Nelson for six years, and ALWAYS get superb service. Tim is honest, patient and funny! He treats his client professionally and made sure that even little issues are taken care of. I completely trust him to take care of my car!Thank you Tim!

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Name: f*** s*********
Date: 2014-06-11 16:55:11
Rating: 5
Comment: Tim Nelson, my service advisor, is the reason I am a loyal Lexus Santa Monica customer. Tims automotive knowledge, customer care and fun nature all contribute to the excellent service I have received at Santa Monica. Lexus Pursuit of Perfection not only describes the excellence of their automobiles, but Tims attitude to getting the job done right. He should be commended for his professionalism.

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Name: R*** P******
Date: 2014-06-09 05:12:58
Rating: 5
Comment: Matthew Noblitt provided excellent service during my routine 10,000mi maintenance visit to Santa Monica Lexus. He listened attentively to my concerns about issues in the tire pressure and ensured that they were resolved prior to my on-time retrieval of my car. Following my visit, he followed up to ensure I was satisfied with the entire service experience. Hes an excellent Lexus professional and a credit to the Santa Monica Service Center.

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Name: b**** B*****
Date: 2014-05-25 18:04:44
Rating: 1
Comment: Tim Nelson answered my SOS call because I had been given a very high estimate for service that another dealership had given me. My Lexus has just under 27.000 miles driven and it will be 7 years old in July.He asked me to bring it in so he could check the leaking shock absorber, dismissed one suggested service outright, and said I could wait for the 30,000 mile service to the end of the year, since I had just had an oil change a few weeks ago.I will definitely bring my car in to him for its next service. In the business of selling and servicing cars, the first priority is trust.

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Name: N**** K***
Date: 2014-05-20 15:15:24
Rating: 5
Comment: Because of the service I reeceive at Lexus Santa Monica I am spoiled and, from now on, do not want to own another brand of car. They are prompt, courteous, efficient and communicative with customers when you do need service, but the best thing about a Lexus is that it is so reliable that things rarely go wrong. Ray James was so helpful and explained everything that was needed to be done to my car, and he kept in contact during the entire time from start to finish. I have owned other cars but came back to Lexus because of their reliability and service. Today we are a 2 car, 2 Lexus family!

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Name: A** S******
Date: 2014-05-20 05:27:18
Rating: 5
Comment: Angel Vasquez took great care of us at our recent service appointment. He was very helpful, and made sure that he kept me up to date via text about when our car would be ready. We will definitely be on the lookout for him next time we visit the Lexus Santa Monica Service Center - he is a real pro!

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Name: J*** D**
Date: 2014-05-19 13:53:21
Rating: 5
Comment: Johnny was outstanding from start to finish. I called to make an appointment for service a week before and Johnny made it easy, giving me the exact date and time I requested immediately. On the day of service, Johnny met me promptly, completed my paperwork quickly and had me on my way in a very short period of time. I needed my car later that morning and asked if it would be possible to have the maintenance work completed by 10:30 AM. Johnny assured me that he would accommodate this request (my car was actually ready at 9:00 AM). The work was excellent and Johnny saw to it that EVERYTHING was performed perfectly from start to finish. I will definitely return to Lexus Santa Monica for future service and request to work with Johnny.

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Name: J******** R***
Date: 2014-05-18 20:04:12
Rating: 5
Comment: This review is for Mario Gonzalez - he is simply terrific. He is knowledgable, professional and a real pleasure. I used to go to two Lexus Service Centers. Since Mario has taking such good care of me that I decided to stick with Santa Monica Service. Mario and Santa Monica Lexus service are the best in the region. Thank you very much Mario and Santa Monica Lexus.

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Name: C***** P******
Date: 2014-05-18 13:23:41
Rating: 5
Comment: When having my car serviced, I always ask for Tim Nelson.Once again, he didnt let me down.Tim is full of enthusiasm. on time and reliable about when the car will be ready and the cost. If the car takes longer, he will easily arrange a loan car.Tim will do everything he can to make getting your car serviced the BEST experience..I highly recommend Tim Nelson.He is definitely worth requesting!.Cheryl Pettitt

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Name: B***** O*****
Date: 2014-05-15 15:37:12
Rating: 5
Comment: My car battery died on a Friday afternoon. AAA gave me a jump start and I drove to Lexus Santa Monica since the battery was still under warranty. Angel Vasquez was very helpful as I had no appointment. After a 30 minute wait, he confirmed the battery needed replacing but the damaged terminal was not in stock. He gave me the option of leaving the car overnight with a complimentary loaner. I was able to complete my errands and returned Saturday when the car was ready. Thank you!

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Name: A****** L****
Date: 2014-05-11 04:11:44
Rating: 5
Comment: On line appointment procedure, fresh coffee and a clean restroom! Ray James, my service manager, took care of my recall promptly! They let me use a brand new Lexus SUV for the day and when my car was finished I received notification promptly. NO CHARGE!My car needed additional work but I appreciated not having to suffer through a hi-pressure sell. Mr. James pointed out the issues with my car and told me to bring the car in when I was ready. Great service and quality care.Thanks Ray! Ill be back soon!

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Name: L** R*******
Date: 2014-05-10 18:45:53
Rating: 5
Comment: It was a pleasure working with my service consultant Mario Gonzalez. He was most of all very efficient and effective in explaining what needed to be done and why. The experience will keep me coming back to Lexus of Santa Monica for my service needs. After hearing all the horror stories, form people and their auto service experience, I can honestly say, Ive never felt that way while dealing with Mario and Lexus of Santa Monica.

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Name: s***** c****
Date: 2014-05-06 13:00:09
Rating: 5
Comment: Angel Vasquez has been extraordinarily helpful-even discovering that Stotes Tires were overcharging me for tires. Every service he has handled for me ( I am now on my third GS) has been executed with cheer and promptness.Freddie Hall is just as helpful and thorough-he has done so many goodwill gestures for me-he has corrected so many service oversights for me.I cant say enough good things about the staff!

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Name: T****** N******
Date: 2014-05-02 18:21:30
Rating: 5
Comment: I went here last weekend for my 5k mile service. I ended up arriving 30mins before my appointment and was still taken care of right away. I was greeted by Ray James who made this trip quick and easy. He answered all the questions I had and made sure I was comfortable. He even did a follow up call a few days later to make sure everything went well. Very cool and professional.

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Name: M****** B*****
Date: 2014-04-29 18:36:39
Rating: 5
Comment: I bought my LS 400 in 1990 at Lexus Santa Monica and have had it serviced there ever since. The service has always been great. My current service advisor, Johnny Mancillas, is always helpful and available. I cannot imagine taking the care elsewhere.

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Name: M*** S******
Date: 2014-04-28 16:20:56
Rating: 5
Comment: Another great experience at the Lexus of Santa Monica Service Dept. Had a new representative (Angel Vasquez) help me this time and will definitely request him again next time. Really felt like he was trying to help me get the most out of what there was to get done and any offers, suggestions etc. Again, will ask for Angel again next trip!

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Name: J*** H N**** J*
Date: 2014-04-27 23:36:12
Rating: 5
Comment: Always excellent service at Santa Monica Lexus. Obviously a very good repair staff with special emphasis on the service manager with whom I deal, Angel Vasquez. Angel always presents himself with the two major areas that attract and keep the agencys customers, courtesy and concern re my needs. He literally spells out what may be required to maintain/repair the Lexus I have brought in that day (we have two).My congratulations on having him on your staff.

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Name: N**** P****
Date: 2014-04-26 00:44:31
Rating: 5
Comment: I have been bring all my Lexus vehicles to Santa Monica Lexus for services (2006 IS250, 2010 RX350 and now my 2013 RX350). Mario Gonzalez is like my personal service guru, he has taken care of my vehicles with tender loving care. He knows how busy I am so he completes my check in seamless and quickly. He calls me as soon as my vehicle is ready and my car is always clean....love it and love him....Im pretty sure he gives everyone the same service; however I still consider him my personal service guy and the first go to guy for service!!!!!

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Name: R***** R******* M*
Date: 2013-07-21 20:50:09
Rating: 5
Comment: I have dealt exclusively with Angel Vasquez since I first obtained my Lexus ES 350 over 3 1/2 years ago.Not only has he been assiduously fair and educational to me, but he has also made himself available for questions and problems even when Im not in the Service bay, and has saved me many trips to the Service center just by rationally and fairly evaluating the situation over the phone.I give Angel the HIGHEST marks and most strongly recommend him as wonderfully fair and honest, as well as being incredibly helpful, available, and educational to me.

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Name: M**** C M******
Date: 2013-05-26 08:18:27
Rating: 5
Comment: Our Lexus needed quick service in a Saturday afternoon and Lexus Santa Monica provided it. We were cordially greeted by Ray James, who clearly explained what was needed and found for us a comfortable place to wait during the service. Ray followed the process closely and let us know as soon as the service was completed.Thank you Ray.

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Name: D****** S*****
Date: 2013-05-24 15:26:51
Rating: 5
Comment: James Ray represents you in an excellent way. I felt confident that he knew what he was talking about, was happy to answer queries.He is very competent, polite and does not waste time.The car needed to be serviced, he kept in touch with me as to what needed to be done, explained technical options in a way that I understood .It was a good experience.

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Name: J*** a** T***** B****
Date: 2012-05-25 15:14:07
Rating: 5
Comment: I visited this Lexus service center for the first time, and I had an excellent experience! I have been happy with the local Honda dealership for the past several years, so I wondered how Lexus would compare. Instantly, I was impressed with the level of friendliness, courtesy, and amenities. When I arrived, I was greeted by a friendly associate (Eddie) who was kind enough to show me around and introduce me to a helpful parts manager (Eric). I even met the service manager (Daniel) who couldnt have been nicer. During my visit, they took care of me -- and my car. I feel confident this staff strives for superior customer service, so I will gladly recommend the Santa Monica Lexus Service Center, and I will certainly return to this location in the future.