Long Beach DMV

Category: Department of motor vehicles
Address: 3700 E Willow St, Long Beach, CA 90815, United States
Phone: +1 800-777-0133
Worktime:

Day	Time
Monday	8 AM–5 PM
Tuesday	8 AM–5 PM
Wednesday	9 AM–5 PM
Thursday	8 AM–5 PM
Friday	8 AM–5 PM
Saturday	Closed
Sunday	Closed

Site: https://dmv.ca.gov/
Rating: 3.3
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Photos

Name: J*** J* V********
Date: 2024-06-25 08:29:26
Rating: 1
Comment: 1. As an international student, I made my appointment to take the Drivers License written exam. After waiting for a while, it was my turn, and the woman tells me I cant take the exam, because they have to send my documents to Sacramento to review them, and that will take 4 to 6 weeks. The website didnt say anything about that, but its OK, I get it. 10 weeks later, I havent been able to take the exam.2. I registered a used car I bought (which I cant drive yet due to not having taken the written exam). Everything went fine at the moment, and the very kind man told me they would mail my title. 9 weeks later, I havent received my title.Today I called them again. Obviously, there was a more than 2 hours waiting time. I waited a couple times in the past, and they never picked up my call, even though both times they said the waiting time was around 1 hour and 30 minutes and both time I waited in line for more than 3 hours. This time I preferred to be called back. They called me back 4 hours later. Press 1 when name is ready to pick up the call. I pressed 1, nothing happened. The message repeated. I pressed 1 again. Nothing happened.The DMV is absolutely incompetent.

Name: B**** B*****
Date: 2024-06-19 22:45:20
Rating: 1
Comment: My appointment was at 12pm for 3 real IDs of my kids. They made a mistake by adding the wrong picture on the wrong name. 4 hrs later, here we are, still getting told give us 5-10 minutes.

Name: o***** s***
Date: 2024-06-19 13:40:01
Rating: 1
Comment: I was there 8:00 am in the morning on 6/18/2024 standing in the long line of people outside of DMV. Finally the security guy let me inside of the building where I had to stay in the line more while a DMV employee helping other customers from other line for appointments and disable people only. My line was not getting shorter at all. The other employee came to look what she was doing and came outside to announce that DMV is not renewing DL and car registration there since June 6, 2024. I came and standing in the line for 1hr 30 min for nothing to get copy of my car registration. What a waist of my time.

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Name: C******** S*******
Date: 2024-06-18 22:19:41
Rating: 1
Comment: Worst parking lot for a DMV. Very small. Drove in circles for 1/2 hour until I was lucky to get a parking spot.

Name: F***** A*****
Date: 2024-06-12 06:23:07
Rating: 1
Comment: It looks like that the employees job is to make people come back again and again for the same reason because they play with peoples time, its easy if they have enough knowledge at the beginning and dont make people be in the office just because they dont have procedures clearly defined also they have attitude. Would be efficient make solutions on the first contact and not explore if they can help or not, it’s simple to say what we need and come back with everything ready. Always bad experience

Name: k*** q*** v** N*****
Date: 2024-06-11 17:13:56
Rating: 5
Comment: They have always been the most efficient DMV fast and friendly service

Name: M***** R****
Date: 2024-06-07 23:29:40
Rating: 2
Comment: I really wondered with all the technology and the budget. . all the government department have .. they still have lack of professionalism to fill their existing wich helping the people and to make thier life easier.. that office have bad attitude employees and the system to got service or appointment backwards.. they will tell you to come early 7.00 am. then you wait in line to take appointment slip so you can come in time after they start the service you wait in line to get in with another slip and number..then inside the office you wait until your number called so you can see the representative who will help you.. but if you have more than one issue like driver license and car registration.. they will tell you you have to tell the representative by the door about the anther issue you have .. why we go in circle !!when you try to renew your DL. using the kiosk ! it will take many trying to go through!!! because there are too many questions you have to answer.. and if the machine asks you to go back bottom .. go look to get through.. weird systemGovernment agencies should find a better way and make it easier for people.. social handicap!!

Name: K****** F*****
Date: 2024-06-04 18:28:40
Rating: 5
Comment: Had an appointment and uploaded all my docs online for my DL renewal with getting the real ID. Was in and out in 12 minutes.

Name: A***** L**
Date: 2024-06-03 16:53:10
Rating: 5
Comment: We checked in this am because my son had a behind the wheel driving test appointment at 0940. A wonderful lady at window 8 helped us out. Her name was Makaeda. She was friendly, helpful and funny at the same time. We could tell that was very happy and grateful to be at work while helping others. Thank you and much respect from us. Great job, Makaeda.

Name: R**** H********
Date: 2024-05-13 21:19:51
Rating: 1
Comment: STRAIGHT TRASH! BASURA!! understaffed! Rude staff!

Name: M*** N*****
Date: 2024-05-09 06:36:27
Rating: 2
Comment: It was very busy as expected. Waited in first line for an hour,we were told 5 to 10 minutes after that . It was closer to 90 minutes. Im sure it is a tough place to work, and maybe a bad day because window worker seemed unhappy. She lightened up later. Its the DMV not Disneyland. Dont expect too much and you wont be disappointed. Lol

Name: I** M**** S******
Date: 2024-05-02 08:27:40
Rating: 2
Comment: Visited to pick up new driver pamphlet & they were completely out, with no expected time for replenishment. Two stars given for the quick parking spot I was lucky to get. However, small amount of parking spots available. I suggest even if you have an appt., make sure to get there 30 min ahead to find parking.

Name: M****** G*****
Date: 2024-04-29 21:06:32
Rating: 5
Comment: I loved it! I went at noon and it was speedy, everyone was super nice and made it a priority for me to feel taken care of. Def coming here for my future DMV needs.

Name: A***** P*****
Date: 2024-04-18 21:13:37
Rating: 3
Comment: So crowded, so hard to find someone to ask questions, and always more lines, there should be a few more employees, I know they are overwhelmed

Name: O***** B******
Date: 2024-04-18 20:29:43
Rating: 2
Comment: Everyone I interacted with was so impatient and rude and the lines move super slow. Its the DMV, you kind of expect it. Even with an appointment, things moved slowly.

Name: L******* J*****
Date: 2024-04-12 16:31:27
Rating: 5
Comment: Very efficient. Even without an appointment to get DL renewal completion.

Name: j**** v***
Date: 2024-04-09 22:40:46
Rating: 1
Comment: No parking, wait is long must go early

Name: D***** B****
Date: 2024-04-05 23:52:47
Rating: 1
Comment: Had an appointment, missed it because I spent an hour looking and never finding a parking place.

Name: J**** P*** (*********
Date: 2024-04-03 18:07:59
Rating: 5
Comment: We arrived early without an appointment. A DMV rep helped us with some form application and we waited only a few minutes after the doors opened. The staff were helpful and friendly.

Name: J*** R*******
Date: 2024-03-29 18:13:28
Rating: 5
Comment: 45 min. Wait for registration renewal.Not bad.

Name: G** i* G***
Date: 2024-03-21 18:36:22
Rating: 1
Comment: So So slow … they have 24 windows but only 7 windows working so slow in very busy times during the day and a lot of employees showing in behind back of windows just talking and drinking coffee, they didn’t do anything!!!! There’s no manager or supervisor to control anything!!!! Everyone working as he or she like !!!!! I will never come to long beach office again, Westminster office more faster and way more professionalUpdate:When they called my number, i went to the window with all my complete documents for transferring car from out of state and i have the original title in hand, the lady behind the window was so rude and asked for un logical documents and asked me proof that car wasn’t registered in any different state !!!! She didn’t even try to ask her manager !! Yea i forgot.. there’s no manager or supervisor as i said before 😏 So she didn’t complete the transferring and added notes on the system that( need proof for not registering in any different state)!!!! So I was disappointed but I decided to go to Westminster office with same documents and they transferred the title without any questions or any single hassle !!!!!

Name: A***** P********** (**** E***** P***********
Date: 2024-03-21 00:29:43
Rating: 1
Comment: Another failure ! DMV gives out driver licenses to people that drive reckless, very limited way of thinking, modify their lights or mufflers to make driving even more dangerous ! I see every day accidents specifically in Long Beach. If you make those test better or driving checks, half of those people would never qualify to drive a car. The are danger to the public :( check your insurance rate, it probably went us because LB has a horrible record and zero enforcement !

Name: A* S***
Date: 2024-03-14 00:29:22
Rating: 5
Comment: 1 of the better experiences thus far. Found it to be clean and accessible :) Love the area and local views!

Name: S***** H****
Date: 2024-03-12 01:38:16
Rating: 3
Comment: Got in the non appointment line at 2:30 on a Monday for a DL renewal. My driver knowledge test was completed online. Walked out at 4:58. Phew! Everyone who assisted me was nice and helpful, though.

Name: C******* D*** S*****
Date: 2024-03-09 06:39:46
Rating: 4
Comment: Honestly I had a pretty easy/ good experience here. Definitely make an appointment online ahead of time. Very small parking lot which was annoying

Name: S**** S***** (**************
Date: 2024-03-04 22:20:29
Rating: 1
Comment: You gotta love how every DMV employee is mean to everyone and hates their job

Name: L****** S****
Date: 2024-03-01 20:57:20
Rating: 3
Comment: Okay DMV. A little slow compared to other ones in nearby cities. Workers and security guards are cool. Shoutout Tomas the security guard for keeping his cool.

Name: S*** T S*****
Date: 2024-02-29 17:19:32
Rating: 2
Comment: I don’t understand why we have to upload documents onto the dmv website if we have to still bring them in. I literally took a bus an hour to get to the dmv thinking that if I uploaded my documents that I could just show my drivers license to update to a real id. I don’t think I’ve been this upset in a while. Fortunately my mother is bringing me my documents but she would have had to do this if the website was more transparent.

Name: P******* C****
Date: 2024-02-24 18:50:28
Rating: 5
Comment: Yesterday I had my behind the wheel test with Debbie. Bless her heart she was so patient and sweet and made me feelless nervous. She gives great driving tips as you’re taking your test. Definitely recommend taking the test with her!

Name: D**** D******
Date: 2024-02-23 23:51:06
Rating: 3
Comment: As usual very long wait.

Name: N***** S****
Date: 2024-02-09 03:32:02
Rating: 5
Comment: It’s the DMV. Keep your expectations low and hopefully they surprise you.Was in and out in under an hour. No appointment, very satisfied.

Name: S******* J**
Date: 2024-02-06 21:17:50
Rating: 1
Comment: Small parking space. The staff are not friendly.

Name: G********** C*******
Date: 2024-02-06 02:24:20
Rating: 5
Comment: There was very busy, but the service was quite quick. I took me 1 hour to get my license renew as a walk in, no appointment needed.

Name: W**** X******
Date: 2024-02-02 17:05:35
Rating: 5
Comment: Fast service, recommend this DMV, just have all your paperwork ready to show.

Name: A****** F****
Date: 2024-01-24 03:07:09
Rating: 2
Comment: PROS:- Can walk in without appt. Go before it opens to beat the lines.CONS:- Email said to upload verification docs to save time, and even though they were pre-approved, they still made me go out of my way to print them at Office Depot.- Many workers are straight up LOSERS on a power trip, esp those in Room 2 (written exam room). A lot of customers are elder, immigrants, or both, and they understandably require more patience and clarification. The way the bullies treated them was disgusting, aggressively tapping on the computer screen and screaming in their ears. Sorry that you peaked in high school and feel the need to redeem yourself now, but take that pent-up anger to therapy instead.

Name: I***** M*******
Date: 2024-01-19 17:58:42
Rating: 5
Comment: Shenneta office manager promptly assisted me when the kiosk was not working. She was super friendly. Cleanest and friendliest DMV I have been to in all of soCal. On top of that.

Name: C*** D****** S*****
Date: 2023-12-29 22:13:03
Rating: 4
Comment: It’s a good DMV, had several students pass their test at this DMV.Wait time is expected but overall clean DMV, parking is bad so would suggest this to be resolved.The examiners are professional and the dmv area is at times manageable for good drivers.The experience overall is good with minor suggestions.I would recommend this dmv to people who know the area pretty well.Thank you to the supervisors for proving good service and the windows 8 and 9.

Name: A**** R********
Date: 2023-12-22 20:04:01
Rating: 5
Comment: This dmv is much faster then others Ive been to, specially if you get here early

Name: R** M*******
Date: 2023-12-19 01:09:17
Rating: 5
Comment: Debbie (Exam Room) was the perfect example of what an amazing customer service experience should be.

Name: R***** R********
Date: 2023-12-16 00:11:12
Rating: 5
Comment: Did not have to wait a long time but if you make a appointment its a lot better..

Name: E****** J****
Date: 2023-12-07 00:07:52
Rating: 2
Comment: I have to wait for almost 2hours for a replacement of my ID. I have to paid 35dls for the process. Crazy

Name: P*****
Date: 2023-12-06 18:17:33
Rating: 5
Comment: Passed my test on Monday! Here’s the most recent route if anyones taking their driving test anytime soon.

Name: L**** C*****
Date: 2023-12-05 22:58:06
Rating: 5
Comment: Having a scheduled appointment makes a big difference. The technicians were very helpful and got the necessary steps to renew my license in a reasonable time period.

Name: J***** M*******
Date: 2023-12-05 22:01:23
Rating: 3
Comment: I don’t understand why they have an “appointment” check in line, if you have to wait to be checked in as much as the non-appointment people. What is the point?? They check in one and one! You would think that they prioritize the people who take the time to go online and book their appointments, right? Wrong. They check in everyone equally, at the same time. I get it, they’re short staffed, but then they shouldn’t have the option of making an appointment!

Name: k***** p*****
Date: 2023-12-02 14:58:49
Rating: 3
Comment: There is no reason for the female workers to be so rude and disrespectful especially if you are being kind plus they are going to be taking your money. The process at this location can be way faster and simpler. At the front they are rude, in room 2 they are rude, at the counter they rude. This why people hate going to the DMV.

Name: w** w**
Date: 2023-12-02 00:47:34
Rating: 5
Comment: Went in for my driving exam and got Debbie. Wonderful woman, bless her heart for being so kind! Lines were short and the customer support was fantastic.

Name: R***** W*******
Date: 2023-11-23 15:45:37
Rating: 3
Comment: My visit to the D,M,V, was comfortable and I met some people to speak to while waiting, to be called

Name: b**** h*****
Date: 2023-11-22 19:26:51
Rating: 5
Comment: My experience was fast and efficient. Agent was knowledgeable and helpful.

Name: T** S*
Date: 2023-11-22 00:46:04
Rating: 5
Comment: Super friendly staff. A big thank you to the lady who sat at window 17 today. Very encouraging and kind!

Name: T***** I***
Date: 2023-11-16 01:16:08
Rating: 5
Comment: This is one of the better DMVs out there. They are quicker and nicer by DMV standards than other locations.

Name: L** E******
Date: 2023-11-01 22:36:31
Rating: 1
Comment: Lady wouldnt wait 10 seconds for my husband to walk to the window and give her the paper for his handicap plates, made me move out of the way. Than she made him move because she wouldnt wait for my husband to sign the paper he didnt notice he missed that. Not very nice at all.

Name: D**** M*****
Date: 2023-11-01 21:46:49
Rating: 5
Comment: I was quicker than expexted, thanks to the disable and appt line, I loved it.

Name: D****** R***
Date: 2023-10-31 05:49:23
Rating: 1
Comment: Manager in Red shirt and Tie comes over to makes sure I know its my problem, his opinion wasnt even needed I wasnt loud or obnoxious he decided to act like Mr bigshot, rather than assist in a positive manner, A BULLIE STYLE, 2nd time here 2 different reasons im turned away so easily, lady that helped me says ITS A CATCH 22 MY ISSUE, IM ASKING FOR HELP FROM HER THEN MR BULLIE MANAGER DECIDES TO BUT IN, Horrible service, if you dont like helping people CHANGE JOBS, DONT JUST BE RUDE AN UNHELPFUL

Name: M****** P******
Date: 2023-10-27 01:11:15
Rating: 5
Comment: I came in for a number of different things from registering a new vehicle, to getting placards and exchanging license plates. Angelica, Erika, Terrence, and Sheila provided incredible assistance in ensuring that I was well taken care of and everything possible was done to accomlish what I came in for. They even took their own time following the end of business day to make sure of it. I am highly satisfied with their teamwork, positive demeanor, and combined skillset to navigate a difficult process. Thank you all.

Name: E******** G********
Date: 2023-10-16 23:11:17
Rating: 1
Comment: So Ive been trying to communicate with my DMV crew member I hit the buttons I need but but the call finishes saying I cant speak to a crew member so I am very peal no white skinned and I went to get my real id and I dont even look like my id so I wanna speak to a crew member cuz I havent had time to walk in and well I feel like its a froud how all this just happens

Name: V** B******* S*
Date: 2023-10-11 18:20:35
Rating: 4
Comment: I think this is one of the least crowded and chaotic California DMVs. The staff was pretty polite ... unfortunately, UNLIKE MOST DMV Employees. There was ample seating. Id definitely recommend this DMV over A LOT of the others.

Name: J G*******
Date: 2023-10-09 18:01:25
Rating: 2
Comment: It takes forever to get done something and no one there to help you when you have issues with the sticker machine.

Name: E* T****
Date: 2023-10-05 15:00:50
Rating: 1
Comment: One of the staff there is rude as if she is not willing to help at all. She like asked “YOU WANT ME TO READ IT!” If she can’t handle talking to people and only be rude, I don’t think she should be working on any customer service area

Name: W****** C****
Date: 2023-09-27 05:38:39
Rating: 5
Comment: Lets see.I made an appointment...And I loved that I arrived before my appointment, and they took me in, no questions asked. Just make sure you have your confirmation number.The service was fast and friendly.Lots of chairs to pick from. Place is clean, modern. And the outside just as clean. It earned its 5 stars.

Name: J**** N*****
Date: 2023-09-25 20:59:18
Rating: 1
Comment: Came to the dmv twice in one month, once to get my handicap placard and today to get a registration renewal. The lady at window number 5 has issues. She act like she hate her job, the irony I have got her both times, and she act the same both times. I tried to think that the first time she might be having a bad day, but the same attitude toward certain people this is just her demeanor toward certain people.The last time I told the lady that was taking the pictures that her co worker at window number 5 should not deal with people because she seem to hate her job, and I stand by that statement. I noticed she had on a boot, and since I was fresh out of 2 boots. I ask what happen to your foot “ She go nothing WHY” I said because of the boot. “She said my leg is deformed, and that’s why you shouldn’t ask people that” if I had a 1 dollar for everyone that ask me what happened when I was in my boots, I woukd be rich. First you are no better than anyone. Second people already miserable because they have to come to the DMV. Then to have someone like her with a really bad attitude to help them, that make the trip even worse. I see why Long Beach DMV have 3 stars, and it’s probably because of her.

Name: D**** A******
Date: 2023-09-23 02:02:53
Rating: 5
Comment: Great quality service from all the staff and security guards thank you for your empathetic kind service

Name: J* a*
Date: 2023-09-22 02:12:10
Rating: 4
Comment: Easy to get same day or same week appointments for this location compared others. Oddly though the appointment check-in line moves much slower than the walk-in line here.

Name: J***** A******
Date: 2023-09-21 15:42:51
Rating: 1
Comment: With or without appointment you get the to wait the same amount of time, also the people working there (the ones checking in people in the morning) act like we are there to ask for their money to pay any of our fees. they are ZERO (0) friendly and act condescending towards everyone. rude, rude, rude!!!

Name: R**** M*****
Date: 2023-09-15 19:17:46
Rating: 1
Comment: The people working here are very rude and work with an attitude every time I come in. Everyone looks and talks like they are over it and what I’m saying isn’t important 0/10 wouldn’t recommend going here

Name: J*** F***
Date: 2023-08-29 20:49:42
Rating: 2
Comment: Started good for a driving test with appointment, but went south when the line to test didn’t move for literally almost an hour. I know we have to be patient when dealing with the dmv, but the the folks giving the test had to be moving in slow motion on purpose. Never seen anything like it. Maybe some incentive program or something👍

Name: M***********
Date: 2023-08-09 05:15:48
Rating: 4
Comment: Very well managed and automated. My appointment took place as soon as I arrived, and was done in less than 20 minutes.

Name: T**** B*********
Date: 2023-08-05 15:13:23
Rating: 1
Comment: Terrible. I had an appointment that I made a month ago for yesterday. I studied hard for my knowledge test, and went to the appointment. When I entered I was told that the computers were down, to go home and make a new appointment. This is SO unfair. The soonest appointment I could get is for the end of August. I think we should have been told that our appointments would be honored as soon as the computers came back up.

Name: R*** G****
Date: 2023-08-03 19:03:25
Rating: 1
Comment: This place is horrible ! My nephew had an appointment at 10:40 got here at 10 am for a driving test it is now 11:48 and just now going on the driving test ! Waited more than an hour here these people do not value your time. Do not come here.

Name: M****** E*
Date: 2023-07-28 14:30:13
Rating: 5
Comment: Excellent RealID experience!Came here on a Thursday for my RealID at 0530 thinking there was going to be a line forming already. I was actually the first one in line. Wasn’t until around 0630 when someone else arrived then from there more people started to arrive as 0800 came closer. I walked in at 0800 and was out at 0815. Only took 15 minutes!If you’re trying to get your RealID here’s some important tips:1st) Make sure you submit your application on the dmv website before arriving! Otherwise they will send you to a room to complete the application. Just do it before hand.2nd) Make sure you get there super early. People usually start arriving around 0600-0700. By the time the dmv opened the doors (0800) there were approx 35 people in line…Just wake up early and get it over with!3rd) make sure you have the required documents plus some! DMV only needed my birth certificate and another form as proof of address, BUT me being unsure if they wanted other documents I brought all of my important documents that can be used as proof of address or identity such as marriage certificate, tax forms, bank statements etc. I would rather be safe than sorry and have everything rather than not being enough and be sent home with nothing accomplished then have to come back.4th) If you do get there early, bring a pop up chair and some entertainment.5th) They will make you take a photo for the RealID. Had I known this I would’ve gotten a haircut lol. So be prepared to have your picture taken.Overall this was the best experience I’ve had at the dmv. Staff that helped me were friendly, professional, and provided quick service. Being in and out in 15 minutes at a dmv is just a rare occurrence. Follow those tips I mentioned and you just might also have a quick experience as me.

Name: M****
Date: 2023-07-25 00:19:37
Rating: 5
Comment: The level of kindness, compassion and professionalism I experienced today from every employee at this DMV moved me with gratitude. The people/service-centered professionals that work here are CHRIST LIKE in heart

Name: J*** M*******
Date: 2023-07-06 17:50:46
Rating: 4
Comment: This is an updated review from when I placed about 4 years ago. Since that time, the operations have improved dramatically. I was able to make an appointment for the very next day, my number was called within about five minutes. I will add critique for the two DMV employees that I worked with. It may just be a result of the environment, but the customer service skills need improvement. They were short with their answers, did not attempt to go into detail to explain what was you need it or why, and were pretty much dismissive. I was able to conduct my business and leave in about an hour and a half. All I needed was duplicate copies of registration stickers. Other forms of business may take longer.

Name: D****** B******
Date: 2023-07-02 11:40:27
Rating: 5
Comment: John was very cooperative, responsive, nice, gentle and a very sweet person during the drivers test! I passed and I’m so glad I took it with him. He has a lot of patience 😊

Name: R********* B********
Date: 2023-06-30 23:25:07
Rating: 5
Comment: Front desk lady is always handling these lines like a Boss!!! She’s so fast even when the line is out the door. Big shout out to Sabrina who was so pleasant and nice to me today on a very busy Friday afternoon. She did not belittle me about my car title jump situation and was so very helpful on what to do next. I’m still not out of the hole but I wanted to leave a review for Sabrina and the front desk lady for always handling. I didn’t get her name but I will the next time I go in.

Name: C***** O******
Date: 2023-06-23 23:40:35
Rating: 5
Comment: Super friendly helpful and fast. The lady on desk 11 was so great, thank you!

Name: R**** J****
Date: 2023-06-07 21:24:50
Rating: 1
Comment: I visited this dmv today and the receptionist ( red hair, short cut, very short bob) was very rude and dismissive. I waited in line to ask for a copy of my voter registration and when it was my turn I walked up and patiently waited . Didn’t rush her or even begin to speak to her. She refuses to look at me and with a disgusted tone she barked that she didn’t call any one up and that I needed to wait. I’m sorry but customer service is everything and so is delivery! I would have been more than happy to wait!! She spoke to the person she was helping completely differently than she spoke to me. It’s hard enough doing business in a predominantly white neighborhood as a black woman. The least I ask is common courtesy. I literally am standing in the parking lot because I really need that document but she has given me anxiety and I can’t fix myself to even go back in.

Name: G***** P***
Date: 2023-06-04 20:50:24
Rating: 5
Comment: Employees were friendly and helpfull.Even when it was packed. Not a really long wait as most times.

Name: s******************** u** 1****
Date: 2023-05-30 23:52:52
Rating: 1
Comment: A DMV employee name Kimberly Williams has violated my right to write my own signature she said if I dont sign the way she wants it she will not serve me. A signature can be anything that you make it to be. It was my right which she took away from me. 18 USC 242This was done under duress, May 23 2023 at 1:30 pmField office she works at located3700 E Willow stLong Beach, CA 90815

Name: p****** u*****
Date: 2023-05-24 16:26:16
Rating: 1
Comment: It just open there was a line around the corner and from the get go the computers is down they dont know when the system will come back on line now we are for the system and nobody is doing nothing

Name: P****** C********
Date: 2023-05-18 20:14:08
Rating: 1
Comment: Went in today to verify my documents which I submitted online(and are pre-verified) for DL application. The person who checked the documents of whoevers next in line said I was supposed to bring an additional document (which was not mentioned in my emails/anywhere online). Upon showing my verification email, she said I would still need it. I wasted my day today after waiting in line for a long time. I felt that was very inconsiderate of them. They should have informed me about it while submitting my docs online, instead of getting to know when I arrive there.

Name: R V*****
Date: 2023-05-17 23:24:56
Rating: 3
Comment: With appointment, 1 hour and 30 minutes to make take care of business. Not really overjoyed. Could have been worse.

Name: A** J
Date: 2023-05-11 23:44:26
Rating: 4
Comment: Nicely maintained facility. Not too crowded just after lunch. Debra in the testing room was extremely helpful and kind.

Name: A*** O***
Date: 2023-04-28 15:13:18
Rating: 4
Comment: Its very hit or miss. I had a fine experience. The man next to me got verbally assaulted. Someone started a fight with the clerk. Your mileage may vary.

Name: B**** R**** B****** j*
Date: 2023-04-24 20:58:28
Rating: 1
Comment: The new security guard needs more training hes new on the job and is running around thinking hes mall cop telling people they cant park in the driver testing area when they just came back from testing 🤔

Name: F********* M*******
Date: 2023-04-10 18:33:44
Rating: 5
Comment: Went in for my sons RealID and it went very smooth. Have your documents ready along with your confirmation number ready as they dont mess around. Get there early to avoid the lines

Name: H*** T** P***
Date: 2023-04-06 21:47:20
Rating: 5
Comment: A big shout-out for Kim at the first table (Start Here desk). She stepped out and helped the line moved so fast. She helped 5-10 people to get what they need within a few minutes. Love her!!!! Parking is not crowded. Staffs are nice! Thanks

Name: D**** R*****
Date: 2023-03-23 21:40:13
Rating: 5
Comment: Fantastic! With a 1220 appointment, I checked in at 1210, and was in the car driving away at 1223!No hassle DMV experience?You bet theyre getting 5 stars!

Name: M**** E*
Date: 2023-03-23 18:34:47
Rating: 5
Comment: This DMV has excellent customer service!Teresa and her Supervisor Socorro was of so much help! Im grateful for there Services!Ive been to several DMVs but this one for sure earn 5 stars! Thanks again!

Name: N** A******
Date: 2023-03-20 20:44:12
Rating: 5
Comment: I was pleasantly surprised at how smooth my appointment went. Staff was friendly, wait time was practically nothing, and the facility is well maintained. Enrique was super kind and helpful. I was in and out within an hour.

Name: B***** R*****
Date: 2023-02-28 23:03:59
Rating: 5
Comment: Its okay. Not as fast as orange county Westminster. But still got it done. Staff are really nice and friendly.

Name: M****** B*******
Date: 2023-02-28 22:49:40
Rating: 5
Comment: An excellent experience. Armando was a Rock Star. He handled us with great professionalism and in a timely fashion and then when my number was called to window 7 guess who was there?? Armando!! Thank you for having excellent Customer Skills. Others need to learn from you. He needs a raise.

Name: P****** �**** M******
Date: 2023-02-25 00:21:48
Rating: 4
Comment: Excellent visit. There was no long line outside the door. Staff was polite and professional.

Name: J***** E**
Date: 2023-02-12 05:07:08
Rating: 2
Comment: The lady I had was so chatty that she forgot to add my SSN while I was getting a REAL ID (new to the state) so after I took my exam they had to redo part of my application because I wasn’t in the system correctly and a week later I received a letter in the mail saying I owe more money for my title transfer and registration fees, so after a 3 hour experience at the DMV I now need to make a second trip to the establishment. How hard is it double check the work you are doing to avoid these mistakes

Name: M***** I******
Date: 2023-02-03 19:39:33
Rating: 5
Comment: The dmv is a dmv at the end of the day but Angelica made the experience wonderful. She was a delight. I made a mess out of my registration and she showed me patience and mercy lol if you get her your lucky !But I left there paying 500$, she was an expensive date but worth it hahaThanks Angelica! 😊

Name: S******* R****
Date: 2023-01-26 05:59:43
Rating: 5
Comment: Great experience while getting my DV plates and placard. Theresa was of great help and assistance. I appreciate the easy process and her friendliness.

Name: J**** A*****
Date: 2022-12-30 02:36:41
Rating: 5
Comment: Went in on 12/29/22 almost end of year and end of day. I had not registered this truck and did not put on PNO (I’m a dummy). The lady there asked me why and I told her the engine blew back in 2018. She said to write that in a statement and ask for fees to be waived!! They were NOT trying to squeeze money but were instead helping me to waive some fees!!! It was lowered and it’s a Happy New Year 🎊🎈!!! Thank you DMV lady.

Name: T***** H****
Date: 2022-12-23 23:35:40
Rating: 1
Comment: Constantly understaffed, no point in making an appointment because you still end up waiting upwards of an hour after your appointment time to see anyone. Always waiting in like for 30+ minutes on top of that because they only have 1 person checking in both lines in the front. Terrible service all around. I would avoid this place at any cost and try another DMV.

Name: S***** T*******
Date: 2022-12-20 19:56:25
Rating: 1
Comment: Complaint against Manager, Terrence.Connie, Cynthia and Kimberly along with their manager, Terrence are horrible associates and professionals. Connie assisted half way before letting me know its her lunch break. I had to ask her to please transfer my case to another associate who can help given I had set up an appointment to the DMVAt this time I had told Connie I came for registration renewal and a tag. She made a few mistakes with the registration renewal. I had informed her verificFions was needed as their was a STOP. She wasnt aware verifications was needed despite informing her this was communicated to me by the DMV.Further, when I came back After verifications and met with Cynthia she refused to help re the tag.Bureaucratic and lazy.When the verification was completeI do not recommend coming here.Despite their poor service, they have the audacity

Name: N***
Date: 2022-11-01 19:08:49
Rating: 3
Comment: Rude, impatient, uncoordinated, and unaware staff at this facility.Three stars because I have some hope that other than the four people who spoke with me actually are pleasant, patient, coordinated, and aware of DMV services offered.However, that said, its still the DMV which means youre likely going to get the run around.

Name: S***** D****
Date: 2022-10-21 00:16:11
Rating: 5
Comment: This is my second time at this DMV and hands down this DMV is so well structured and organized. The Employees are friendly and lets you know exactly where to go and what to do. License renewal and Title change all taken care of within 30 mins in the morning and line moves fast. Never experienced a DMV like this place. Wow !

Name: l*** h****
Date: 2022-10-04 01:06:13
Rating: 2
Comment: Jeez. What a hot mess😹😹 went in on a Friday to get real id. Waited 1 1/2 hours and was told system was down statewide😹😹 was given an option to make an appointment waited in another line for 45 min to get appointment then was told system was up so waited some more to get a number. They kept asking for verification #??? What the heck been here over 3 hours and nobody has talked about verification # or how to get it. Nothing posted anywhere😹😹 but what was frustrating i was told to get DMV app and fill out application...tried but it kept asking me to download documents. Have no clue how to do this. Kept giving me error message. Finally gave up and went home. Talked to friend who got real ID and she laughed and said she just walked in with documents and they have computers there to fill out application that are really easy😺😺 So today i spent 2 1/2 waiting in line to be told to go to another room to fill out application. I tried to explain that i have trouble using computers and was told to just click and fill out application but since i had questions gal was annoyed and Wasnt very helpful😹😹😹 only reason i gave 2 stars is that the woman that actually took my documents was very kind and explained everything clearly. Honestly i think the DMV needs to do better. We pay their salary. They work for the people of California and need to understand that not all of us know how to use a computer and download documents.

Name: R**** G*****
Date: 2022-09-30 21:04:46
Rating: 1
Comment: I check on google and is supiste be open, when I arrive, it was close...Some one supos to inform in the web, is close.Waste my time.I add this information on 9/30/2022On 9/29/2022 try to pay my registration, but the system gat down at 4:50 pm, after 45 minutes wait for it, they give me an appoiment for next day (9/30/2022), I just gat to the window and know just get notice they do not accept atm, only cash or check…Worst dmv I visit….

Name: L*** E******
Date: 2022-09-14 00:13:33
Rating: 1
Comment: Worst customer service ever! Public servant do not know how to treat the public with respect. Beware of Latisha window 6 who loves to scream at the public. This DMV needs to be audit and hold Public servant accountable for their actions.

Name: P****** S*****
Date: 2022-09-13 16:34:03
Rating: 1
Comment: My wife and I took our daughter for an unscheduled appointment. Kind gentlemen was helping us until the stereotypical Karen manager walked by, asked us for rental car paperwork, insurance polices etc. When my wife asked for my assistance, she was ridiculed for her accent, and was instructed not to call me. When I asked why she insisted on seeing the rental agreement she indicated she wanted to see if she was insured. We explained that she was covered through our insurance policy. And after more stupid banter she defaulted to a position that we couldn’t be helped because we didn’t have an appointment. If someone would like details on this person and timing let me know. I am forwarding this to the right folks. No one deserves this kind of disrespect.

Name: D**** S****
Date: 2022-09-06 07:49:53
Rating: 5
Comment: Good with French lady in line...Update!? Still waiting for DMV ID... AAA can do IDs also and would take weeks also!? Okie! i have lived in LB Calif since 1953 the whole school system!? Maybe they should handle DMV ID more faster !? Just ThinkN!?...

Name: D** C
Date: 2022-09-05 19:30:10
Rating: 2
Comment: It is what it is. DMV staff determined to say no unless compelled by having all requirements to say yes. Appointment times are suggestions, once you arrive before appointment time-there is still a wait. On the plus side, making an online appointment was easy, uploading paperwork, and getting to this location is easy. The parking is plentiful and it’s cooler weather on this side of LA. The diverse clientele makes for nice people watching. The establishment is clean and the bathrooms are serviced. For DMV needs there are poorer choices.

Name: J***** C****
Date: 2022-08-31 18:13:25
Rating: 5
Comment: Best experience ever! I made an appointment online, arrived early, and was out by the time of my appointment. The clerk was friendly and efficient in handling my license renewal.

Name: C M*****
Date: 2022-08-30 02:42:25
Rating: 3
Comment: Bad attitudes and condescending mannerisms highly present. Make an appointment is my best advice. You will be in and out way faster. Go early in order to find parking easily. And have ALL necessary documents or it will prolong the process even farther.

Name: N S
Date: 2022-08-24 21:55:03
Rating: 5
Comment: I must say that I had a very pleasant experience with this DMV. The customer service was really good, everyone was very polite and informative.I didn’t have an appointment but I was in and out of the office in just 1.5 hours! I was expecting far worse. Can’t do anything about the wait lines but the customer service seemed reasonably fast enough to accommodate so many people and be processing things faster thus making the whole experience good and quick.

Name: D***** D***
Date: 2022-08-10 20:05:01
Rating: 1
Comment: Took me over 15 minutes to park. Had my appointment. Then they skipped my number on the board after 45 minutes of waiting and had to start from the beginning. Bad bad attitudes. Very jaded employees who are there just to collect a check. It was easier obtaining my license in the Middle East. We are so pathetically behind the times.

Name: g*** m**
Date: 2022-07-05 23:32:26
Rating: 1
Comment: Went there for my 16 year old sons driver test. Nasty, rude, (racist??) black lady couldnt have been more unfriendly...She was sitting next to a sign that said Spread Kindness, smh

Name: H*** B****
Date: 2022-06-21 16:53:03
Rating: 1
Comment: Horrible!! The plus size Asian lady wearing an orange top doesnt bother to ask for assistance at the front desk. She must be a special needs hire. Totally worthless.

Name: A*** H********
Date: 2022-05-19 16:06:56
Rating: 5
Comment: I showed up 30 minutes before opening at 8am and was out in 15 minutes. The representative was friendly, efficient and professional. I guess showing up early paid off.

Name: P*** B
Date: 2022-04-24 20:25:54
Rating: 1
Comment: Terrible....line all the way outside and didnt move in the 30mins I was there.Update...things at this DMV are only getting worse! I paid for a document that was never delivered. When I addressed this problem with management (older Latino woman) she told me that indeed I had to pay again. What?? Isnt it her job to make sure that paying citizens get what we pay for? Totally useless manager she is!Avoid this place at all costs! Cust serv & management have very little regard for those who pay their salaries!

Name: R****** W***
Date: 2022-03-09 09:15:57
Rating: 3
Comment: I went to the DMV to renew my car registration and to apply for a real ID. My appointment was at 2:10 pm, and I got there about 10 minutes early. After driving around the parking lot a couple of times, I got lucky and saw someone backing out of a spot and I pulled in. The parking lot was full! I stood in the line for those with appointments, and it took about 20 minutes to get to the window. From there I was directed to go to room 2. I stood in line there for another 15 minutes before reaching the window. Then I was directed to a computer to fill out the application. When I was done, I was told to get back in line (another 10 minutes). When I got to the window, I was given a number and was directed to go back to the waiting room to wait for my number to be called. After another 15 minutes or so, I was called to a window. I paid my car registration fee and was sent to another line to get my photo taken for my real ID (another 10 minute wait). All in all, the process was tedious and time-consuming.

Name: F******* A***
Date: 2021-12-25 06:15:09
Rating: 1
Comment: Had the worst experience of my life, black lady with braided hair is the worst instructor, she needs to work on her communication skills. Disgusting attitude, She has problem with everything. Lol. RUDEEEE!She should learn to be kind with people.

Name: M**** O****
Date: 2021-11-09 17:11:09
Rating: 1
Comment: Rude. Made an appointment online to renew DL. Horrific website. I still waited 2 hours to get it done. Folks grunted instructions and expected everyone to know their new processes. Not on hello or thank you just orders.Received me temporary license and was told Id receive permanent in 2-3 weeks. Waited a month. I went in an waited in line for 48 minutes to have the women bark at me that the t temporary was good for two months .still dont have i5

Name: A**** E***
Date: 2021-10-14 15:32:53
Rating: 5
Comment: Clean outside area/property, a very little wait time in line to get inside. Very nice helpful staffs on site to give you information on your next move. Just get there when not so busy!

Name: A****** S***
Date: 2021-10-05 21:30:37
Rating: 1
Comment: Some of the rudest freaking people work here. Too many. Today I had the terrible pleasure to be helped by a older lady with a bad blonde dye job and what sounds almost like smokers talk, with grandma glasses…that woman was ESPECIALLY rude. You’ll know her when you see her or you’ll know her as soon as she speaks to you. Definitely check her ! Or report her! Whatever you wish 😂

Name: J*** W
Date: 2021-09-22 19:51:37
Rating: 1
Comment: Terrible. They have the worst attitudes. Everything is difficult. “Did you need something” was what the extremely rude lady said to us when it was our turn at the window.I would also like to add the 2 people at the window did everything they could to try and not help me. They had to go to the manager to “verify” things even though I had called ahead and made sure the documents I had would work. I told them I called ahead and they said “it doesn’t really matter” these are some terrible people that do not deserve the jobs they have

Name: M*** A*****
Date: 2021-09-03 07:39:03
Rating: 1
Comment: Inferacting with the workers here just ruined my entire day. I get social anxiety, and the workers were very condescending and unaccommodating. I didn’t know where to stand originally, and wanted to politely double check that I was in the right place, and I have never received a ruder response to a question that would have taken one second to say “yes” or “no” to. One of the women guarding the door also made a mean comment about me to her friend as I was standing right there, like I wasn’t even there. Honestly gave me flashbacks to high school. If you can, go to another location near you — the workers will probably thank you since they hate dealing with the public.

Name: C********** M
Date: 2021-08-30 07:17:25
Rating: 5
Comment: I normally despise the DMV because of their you need us, we dont need you attitude, but this location was a very nice surprise. Staff were super helpful, with a smile! Never thought Id live to see the day. Went in with an appointment to apply for a RealID, only took an hour total. I didnt leave infuriated and it was a great feeling.

Name: M****** D*******
Date: 2021-08-20 23:29:09
Rating: 5
Comment: This was by far the best DMV experience I have ever had. Every employee I interacted with was friendly - not just the bare minimum you hope from people who work in customer service - but genuinely friendly and upbeat. In addition to processing my REAL ID name/address change efficiently, they joked with me, asked me about my day, and actually listened for a response!While I was waiting, I observed employees speaking kindly to one another, helping each other out, and enjoying their work. My appointment was on a Friday afternoon, so I assume everyone was eager to clock out for the weekend, but they certainly didnt show it. They maintained fantastic attitudes and an efficient workflow despite it being the end of the week.I arrived just in time for my 3pm appointment, waited 15 minutes for initial review of my paperwork, then only waited another 10 minutes to be helped at the window. The moment I walked in to when I walked out was a total of 45 minutes and I left having accomplished the goal of the appointment with no issues. Given my past experiences at other California DMVs and DMVs in 3 other states, this was record timing.DMVs tend to get a bad reputation, but the staff at Long Beach DMV defy all stereotypes of the DMV experience. I appreciate how they approached their work and treated me as a customer.

Name: R**************
Date: 2021-08-03 16:43:33
Rating: 4
Comment: If you take the time to make an appointment and set everything up online it can be pretty quick and easy to get in and out of here. The last two times Ive had to update or renew my license Ive been in and out within 15 mins. If you dont have an appointment the line is literally around the building so make an appointment. The parking lot is a nightmare, you have to just circle the lot until you get lucky and someone leaves. If you can just get dropped off at the front.

Name: L*** V****
Date: 2021-07-26 18:52:18
Rating: 1
Comment: I came in today with an appointment and some lady named shalela had the worst attitude ever. She rolled her eyes continuously and when I asked her a question about the process she snapped and acted as if I harmed her. She shouldn’t work in customer service with no customer service. Very ugly girl ugly attitude. She needs to be checked.

Name: E******** E
Date: 2021-06-28 14:59:18
Rating: 1
Comment: Please dont come here this by far the worst dmv I have ever been to. I was in line at 7:25 Am to be told that they werent taking no more walk-ins. When they open at 7Am. I was sent to another DVM instead by a person who was very rude. I understand that they now do things differently, but no need to be rude. Also I still cant believe when they have been opened for 30 mins to be told no more walk-ins. So unless you can make an appointment prior to coming just simply dont even think about being a walk in.

Name: W******** D***
Date: 2021-06-24 15:21:15
Rating: 5
Comment: Fast and Easy, went there at 5:50 AM, they started to hand out slips at 7:00 and filled it out started to get called in and I was out by 8:00 AM. I had no appointment too. The early the more better.

Name: D**** M****
Date: 2021-06-08 19:02:02
Rating: 3
Comment: I went without an appointment around 11am on a Monday and they handed me a slip that said to come back at 330. I got in the returning line and then received a number and they texted me a link. The link was to a site that said my number and place in line which was really nice, so I sat in my car and waited for until I had less than 10 people in front of me. They sent me a text letting me know my number was coming up soon as well, which was nice. It was about 4:30 when my number was called. Unfortunately, I needed to take a written test for my motorcycle exam and they said it was too close to closing to take the exam, so now I need to go back again. A little frustrated I wasnt able to get it done, but I was glad they had a new system that kept my place in line and worked pretty well.

Name: C***** P
Date: 2021-05-27 22:06:57
Rating: 5
Comment: Better than before Covid hit, I like the system they have set up. Make an appointment! But if you dont or cant, theyll give you a return time, this can very from a few minutes to a few hours. No lines and waiting for your number is about 15-35 minutes. Still way faster then before and NO AROUND THE CORNER LONG LINES!!!

Name: L******* M******
Date: 2021-05-26 04:28:40
Rating: 5
Comment: I had a great experience at the Long Beach DMV today. One young lady was very helpful. I went there at 3:00p Tuesday to renew my car registration. I asked if I needed an appointment to use the kiosk. She said no, gave me an entrance sticker and I went right in. I got my registration and 2022 tags within 10 minutes. Things are getting better people.

Name: N*** Q**********
Date: 2021-05-05 18:53:02
Rating: 5
Comment: New protocols in place in response to covid-19. Walk-ins must arrive before 7 am, once there you will receive an an appointment time. If you do not have an appointment you will not be helped. The process is much easier and faster. I was in an out in less that 45 minutes

Name: T****** B****
Date: 2021-04-26 16:33:12
Rating: 4
Comment: I got here at 5am I was 5th In line, set my chair up and sat back in my car until about 715. 10 min later 2 ladies came outside and gave the first 40 people an entry ticket everyone else got a slip to come back either later on that day or the next day. (Don’t ask any questions until u make it INSIDE THE BUILDING she can be rude)I highly recommend filling out a application for whatever you are handling before entry. Made that mistake had to fill out a application in rm 2 which made the process about 15 min longer. However once completed I sat for about 10 min and my # was called, the clerk was extremely NICE who goes by the name Angelica (ANGEL) she made everything smoooooooooth. I paid my fees took my pic and got out of there. Surprisingly I had a great experience. FYI.... dmv systems have not and probably won’t get updated it’s been the same since the beginning of dmv time! Cut them some slack and come prepared to wait wait wait! Do your own personal research so that you don’t come to have someone else disappoint you with info you can find out over the phone.

Name: S******
Date: 2021-04-14 23:40:44
Rating: 1
Comment: Heads up. The room number 2 for intake computer entry has gummy gooey yucky key boards. I was shocked because the dmv building is clean. But the way I rate is: where I touch things. I has to use a receipt to enter my info on the computer. I had an appt and waited 30 minutes. Not bad but get there early. The gal who helped me looked at my dmv letter and said to go to tripleAAA when I had proof of insurance with me, and the letter FROM DMV.Thanks found this interesting.I will compliment the staff tho- everyone so pleasant and kind. It was nice to be in there and be greeted nicely at 3 desks. To staff:5 stars ⭐️. To the gooey yucky 🤮 keyboards especially in covid times : .........Signal hill YOU GET AN ‘F’ for cleanliness on the keyboards.

Name: K******** M*******
Date: 2021-04-08 15:04:22
Rating: 3
Comment: We got there an hour and a half earlier than when they opened and the line was very long. 40 before they opened, they passed out a paper with a return time for that day. So on the positive side, we didnt stay there all those hours waiting, however, a lot of people still get the same time to return so theres still a line to wait in.

Name: A*** C****
Date: 2021-04-04 06:09:02
Rating: 1
Comment: Came here at 830am on Friday 4/2 and it was so unorganized. Different lines with no one directing anyone on differences for lines. Didn’t have an appointment and lady in front was short and said they give out tickets for appointments starting at 7am and they were already done for the day. I tried to ask about how to make an appointment online or over the phone but the lady at front was all not helpful. She looked like she hated life.

Name: C***** O******
Date: 2021-04-01 17:33:11
Rating: 3
Comment: The DMV staff were only somewhat knowledgeable and therefore of little to no help. I could not go inside nor did i get any valid information other than, Come back tomorrow. I will try this again tomorrow with hopes that one or two stars can be added to this establishments rating.

Name: S*****
Date: 2021-03-25 13:50:23
Rating: 3
Comment: Been coming here for a few years now. Its about a 70% chance you gonna get someone rude helping you out. There are some nice people here though. Sometimes Ive been in and out in 10 minutes. Never know what you gonna get

Name: V****** F******
Date: 2021-03-20 08:40:01
Rating: 4
Comment: Its usually not too bad at this office. However, I sent in the $200 for my renewal stickers and its been several months. My tags expired last month. I hope I dont get pulled over because DMV is late getting them sent out to me!

Name: j******** O***** G***** d* L***
Date: 2021-03-19 20:15:31
Rating: 5
Comment: Okay first of all I give it a 5 star only because the lady that help me was amazing if I can give more stars I would. I went in on March 19 2021 she Was wearing a green dress with flowers forgot her name. by far the best experience I’ve ever had at a dmv.Now if I had a choice to put 2 reviews I would give it a -0 the lady standing outside taking temperature the day I went had the worst attitude I’ve ever seen. No customer service AT ALL!!! Someone asked her a simple question and she seem bother and answer so rudely. The pandemic affect world wide not just at the dmv so everything is crazy everywhere no need to give attitude. I was inside and all I could hear is a fight going on outside between her and a customer and she was saying all the bad words in the book . Just rude she needs to go or put her where she has no contact with anyone . Besides that everything and everyone I encountered were amazing.

Name: M*** E*****
Date: 2021-02-20 01:47:54
Rating: 5
Comment: It was pretty fast...no long lines...in and out...

Name: H****** D*
Date: 2021-02-13 17:44:34
Rating: 2
Comment: I am not even going to talk in details about their service quality- DMV is already known by rude & unfriendly staff. I wanted to point out that I doubt if an equipment there is ever properly cleaned. I was brought to an eye-checking machine and asked to put my face forward to it. I felt disgusting since the staff didnt clean it before me, but believed that it must have been already cleaned due to the current situation. I felt sticky on my forehead and jaw, YUCK! and saw that the staff DID NOT clean it after me. I was staying there about over 10 more min. But NO ONE cleaned it AT ALL!! OMG!! I noticed that the staff was wearing the gloves, had a sanitizer and wiped out his desk frequently, but did NOT care about the machine that the public use??!! That was so disgusting that I tried to clean my face with tissues I had, and washed it several times after I came back home!!!

Name: T* R****** P******
Date: 2021-02-03 23:40:28
Rating: 5
Comment: I went to use the renewal kiosk at the Long Beach location today. The staff members managing outside the door were helpful, friendly and cheerful. I waited in line briefly for my temperature and went in. The gentleman in the foyer area was also very pleasant and politely helped me with the kiosk to expedite the process. I have always appreciated the great service that the DMV staff and now, under pandemic circumstances, they continue to shine. Thanx!

Name: B****** D*** M*********
Date: 2021-02-03 20:42:45
Rating: 5
Comment: Praise Yahuah!!!Dont know when it will change but there is no walk in without getting a paper appointment at the door available at 7am for same day only 350 given out. I went there and informing you.

Name: G***
Date: 2021-01-28 22:54:46
Rating: 5
Comment: Great! Well organized. Went in the morning, but had to come back same day with an appointed time. Came back.....in and out in 20 minutes. Friendly staff! Will recommend!

Name: k**** t***
Date: 2021-01-23 04:56:19
Rating: 3
Comment: People there tried to help. They deal with people who have bad attitudes and sometimes it rubs off them. So please try to be nice to the workers. Read all the requirements, gather your papers, fill out them forms and pressure the government to reduce those ridiculous fees.

Name: M**** V**
Date: 2021-01-13 18:18:39
Rating: 1
Comment: The fact that a employee tells me to go to the Norwalk clerk office and get paperwork I need for real id telling me I can get it same day. Just to get to the location and it’s closed. I go back to the dmv to see if they can book me a new appointment. Since I can’t get what I need for 10-15 days since they only mail paperwork currently. Person outside sassy attitude maybe I should of called. No maybe your coworker should of gave better information I just tried to advise them to let the employees know to let other customers know about it’s online not in person at the Norwalk clerk office so they don’t waste time driving there. I didn’t ask for attitude asked if you could reschedule me and just advise at what I went through. Waste of time location if you don’t like working find a different job. If you wanted to give attitude work behind a phone not in person.

Name: R******** V****
Date: 2020-12-17 23:19:26
Rating: 5
Comment: Went early and got an appointment for 12.30. Got there at 1210 and was done at 12.29. Service was great hadnt been in this office in a while. The staff attitude was great. Thank you.

Name: A****** B****
Date: 2020-12-13 06:41:46
Rating: 4
Comment: Had a good experience with The DPS Office. Friendly helpful Knowledgeable about their jobs It was a pleasure not to be rushed Or Waiting for a long time to way they had it set up with the Coming in to make an appointment calling for an appointment is a good system

Name: L*** L***
Date: 2020-11-06 23:57:01
Rating: 3
Comment: With times being as difficult as they are I have an expectation that people who deal with the public should be more forthcoming with information and not be irritated at the circumstances that they find themselves it is a blessing to have a job. my daughter and I recently visited the Long Beach branch and she had done the paperwork previously online it told her that The number she was given would serve as an appointment but 2-hour surprise that was only if there was a red stop sign that she had uploaded her information in its entirety. The young woman who helped her didnt disclose this and my daughter was disappointed to say the least so I had to then go up and ask specific questions to get to the answer which led to my daughter being able to upload the documents on the spot and get an appointment which took all of 5 minutes. I guess my point is that I shouldnt have to get out of the car to find out the information but it should be shared readily and happily to help people accomplish their goal and not have to visit the location again.

Name: J********* R****
Date: 2020-10-19 17:43:52
Rating: 1
Comment: The worker in the front of the dmv, who are helping in the line, were not kind, were rude, and did not want to help answer questions to get clarity of issue even when there was no more customers to assist in the line. She was disrespectful and criticizing that I should have done process earlier. With this pandemic having a job, and being able to maintain one is not easy for everyone; and definitely we were in a tight situation to pay off the renewal 90 days earlier. Yet we paid, beforehand, and sticker never was given. Its already hard times to have workers be rude to customers who may be in a hard situation. Hopefully it goes better during this pandemic.

Name: �**** C****
Date: 2020-10-08 22:31:43
Rating: 5
Comment: I went there at 6 30 am .there was a big line of people already.40 people were taken inside. And we were told to come back at 10 30 am. Anyway l renewed my driver licence. It was good to have it . People working there were nice and helpfull too

Name: Z**** N****
Date: 2020-10-08 03:15:10
Rating: 5
Comment: Best DMV experience ever....went in on Tuesday at about 1:30pm to apply for a Real ID/Drivers License. We had filled out the application online, uploaded the required docs and got a confirmation number last week. Walked up to the door, no wait. Gave the confirmation number to the lovely lady who checked us in, checked our temperature and gave us a number. Went in and within 5 minutes we got called up to window #1. The nice lady at the counter processed everything within minutes, sent us to take the picture, then went in to take the written test. We were in and out of the DMV in no more than 30 minutes. That’s a record!

Name: S******** R
Date: 2020-10-07 04:12:42
Rating: 5
Comment: Had to line up at 530 am but received a come back appointment for 930 the same day. The women that work here had it running with ease! The nice lady who took charge of the massive lines and parking lot was AMAZING!! The woman checking people in, in the line, was awesome! And the lady working the door, taking temps and helping people was wonderful. I was pleasantly surprised!!! Keep up the good work LB DMV💜

Name: C**** G*******
Date: 2020-10-02 03:52:28
Rating: 5
Comment: Went to the DMV on 9/30/2020 before 7am as instructioned, when I stopped by last week. I waited in a long line for about 45 min. Some of the People in line were shuffled in. The rest of us were given slip with a time to return. I returned at 3:30 as stated. Renewed my license in about 45 min. Very organized, friendly staff.

Name: C****** T**
Date: 2020-09-30 12:58:06
Rating: 2
Comment: We did all our paperwork online to get our first time California ID thinking that it would save time. Unfortunately we werent able to make an appointment so we came around 930am yesterday (9/29) just to be told that they already max the walk-in capacity and to come back the next day. She did warn us that people will be lined up starting at 4am and tickets will be distributed at 7am! We got here at 530am today and the line is already wrapped around the building. Please be warned!

Name: R***** A****
Date: 2020-09-25 02:16:31
Rating: 3
Comment: Got there at 4:45a.m. At 7a.m. they gave me a DMV screened sticker. This allowed me to get in the door when they opened at 8 a.m. They only give out a few stickers. If you dont make the cut, they give you an appointment ticket to come back later the same day. Even then, they only give out a limited number of appointments from the same day. Bring a chair, and good luck!!!!!

Name: S*****
Date: 2020-09-23 13:07:08
Rating: 1
Comment: Due to COVID-19 the DMV is only allowing about 100-150 per day walk in as of 09/23/20. People start to line up/chair camp by 4am. This system is a total fail! The people in charge should be fired. My one star is the only one you’ll see out of -5 stars. FTP!

Name: D**** M**
Date: 2020-08-29 14:58:51
Rating: 4
Comment: The DMV is getting better. If you go around 4 to 430 your in and out pretty quickly because they start speeding things along so they get done by 5 pm closing time. They have an appointment side and non appointment side the only reason for 1 less is they are not very personable or friendly for the most part. Its like that sloth in the cartoon working at them. They can still be lively and do their job, Im not asking to be friends but wow they can be dry.

Name: J***** C***
Date: 2020-08-27 23:07:14
Rating: 3
Comment: Visited 08/27/2020. online it said 14 minutes wait time for no appointments all day, but this is wrong. Was told by worker that they give out about 100 tickets, with people waiting from 4am to 6am usually getting the tickets to enter. they hand out tickets at 7am or so, so need to het there early to het a ticket. then you can come back at your assigned time to go in, but you need to not be late! DMV is such a painful visit these days!!!

Name: M*** J**** (***
Date: 2020-08-25 21:04:36
Rating: 5
Comment: I had to get there at 4:15am to wait till they opened at 8am and it was already like 6 people ahead of me. but once i got my appointment and actually got inside, everything else was easy. it helped that i had completed my application for a new license online. so all they had to do was pull it up.

Name: D****** H*****
Date: 2020-08-24 22:51:17
Rating: 4
Comment: Mid-morning the line was short and the wait was reasonable. I felt safe with the COVID 19 procedures and experienced good customer service. I only saw one person without a mask and that was an ornery customer.

Name: M**** C******* A** J H*****
Date: 2020-08-08 17:51:09
Rating: 5
Comment: Everyone was very nice and helpful.Due to the COVID-19 pandemic, I was told that I needed to come in early for a same day appointment.I arrived at 4:30 in the morning, and I was number 12 in line. I know some people were turned away. The DMV opens at 8, and I was out by 8:55. This included me waiting in line to get my picture taken.My suggestion is that if you have to do anything at the DMV, plan to arrive really early.EDITED TO ADD: My DL arrived 10 days after I went in. Im impressed with the prompt service!

Name: A**** M***
Date: 2020-08-04 06:47:58
Rating: 5
Comment: Best DMV Ive ever been to! I came all the way from the city of Inglewood, literally 20 miles away, just to take my drivers test because I didnt pass it the first 2 times at the Hawthorne DMV, but when I came to the Long Beach one, I received the best customer service ever! The exterior and interior of the building was simply marvelous and clean! I was there for about 2 hours, and my experience here was sensational! I will gladly come back and visit here again!

Name: D**** M*******
Date: 2020-07-25 03:59:45
Rating: 5
Comment: They were not taking walkins when I arrived, even though I arrived early in the day, but the very nice lady at the front door made an exception and let me in. I had a very pleasant experience today. It was not busy inside at all. And the seat was spaced for social distancing. Everything went very quick!! Steve who assisted me was very courteous and nice! 5 Star Service! Thank you Steve! I hope in the future my experience will be the same! Thank you!

Name: J**** G*****
Date: 2020-07-17 04:49:03
Rating: 4
Comment: Actually, for the first time ever, this DMV visit was relatively easy. I was there to assist a friend in renewing his license. Based on instructions from them, I had gone to their website, downloaded the form and helped complete it. It turns out, he didnt need that at all. His current license and the fee was all he needed and it took about 30 - 45 minutes total. No long lines, nothing. They seem to have changed/upgraded the process immensely. Kudos to them.

Name: H***** S********
Date: 2020-07-10 08:07:23
Rating: 2
Comment: Not taking new appointments and insist that you come before opening to get a first come first serve ticket. So, realistically, you will have to get there at five or six AM to get a spot. Theres no information about this online, especially on their website, and its absurd that in order for me to get a California ID that I need to do all of this.

Name: S***
Date: 2020-07-01 19:52:51
Rating: 2
Comment: Extremely long wait times. My wait time was in excess of 7 hours, and then they told us to all go home, I never even got in. I literally wasted 7 hours of my life. However, I got there the next day at 5:45 a.m., and was able to get in and out by 9 am. There is one lady with an afro there thats very mean. She patrols the line on the outside and the parking lot, she is extremely condescending. The so-called manager there is also mean. But the ladies working inside are actually pretty nice.

Name: C**** K*****
Date: 2020-03-10 23:31:55
Rating: 5
Comment: More efficient than other DMV locations. Wait line is still long, but the staff has always been very helpful. I must empathize with the staff having to deal with a spectrum of people and most whom do not understand that DMV staff is there to assist us not serve us.

Name: B****** P****
Date: 2020-02-24 21:59:24
Rating: 5
Comment: This week I had to get my out-of-state liscense changed to California. I wasnt looking forward to going, but the staff at the DMV made the process really easy. Yes, I had to wait a long time. But, the customer support made it clear what I needed to do and they were polite and respectful throughout every step. I was able to get everything I needed done in one day. Shout out to the wonderful staff I encountered at window #9 on Friday morning :) Thanks for your patience and help!

Name: M*** T*** G*******
Date: 2020-02-08 19:40:41
Rating: 5
Comment: When you are working in this environment that is so busy, with a customer base that has to wait long periods of time. Im sure very cranky and short by the time they get to the desk. These employees have to be customer service happy all day! Think about that when you write bad reviews! It is not their fault! I have never had a bad experience because I am gracious and appreciative of their position. And so should you!

Name: S***** S*******
Date: 2020-01-14 18:56:35
Rating: 5
Comment: Moved here from out of state. No appointment made, but I created a profile online before I came for a Real ID, which I gathered from people here today, really helps the process if you create an account online with all of your info. Got here at 8:30 (again no appt). When I sat down after checking in there were exactly 50 people to be called in my category. (You’re put in groups A, B, F, G etc I’m assuming per what your applying for). The total process took me exactly 2 hours: check in, wait for 50 people, process paperwork, picture, and short test. Last time I moved to Los Angeles (10 years ago), I was a whole day affair and I had to come back the next day to finish.

Name: D R***
Date: 2019-12-31 20:00:45
Rating: 5
Comment: I spent 4 hours there yesterday because I had to get driver’s license, registration, etc. Other customers were as patient as I was, going with the flow, because it’s the process. Nobody’s fault. We were joking, wishing there was a concession stand. I had to see 5 different DMV clerks and they were all awesome: kind, considerate, informative, and patient. Anyone who complains about the DMV clerks here has an attitude going in. Lighten up!

Name: A***** B
Date: 2019-11-27 00:40:00
Rating: 1
Comment: Front desk staff was very nice. The counter woman was terrible. She offered zero information. I had to keep asking her is there anything else I needed to do. She dryly said, no. Months later I get notice saying I never paid my fees even though I walked in.

Name: T**
Date: 2019-10-25 01:33:49
Rating: 5
Comment: I don’t have any complaints, this place is usually very fast, by comparison, and they are always trying to get the crowded line to go faster, so they come thru and try to separate ppl ahead of time.The parking is very crowded, but if u circle around, during the busiest times, u will find a spot. Also, normally I do find parking, but I do recommend showing up in the off times. While they have a good amount of parking spaces, we all know how busy DMV can get.I have been here several times and they were always efficient. I love their customer service, the people are nice and friendly. I loved the lady w pineapples 🍍- she had pineapple earrings and several pineapple decorations on her desk, and she was an absolute sweetheart, unfortunately was some time ago so I don’t recall her name, but I was very impressed by her!

Name: j****** d*****
Date: 2019-09-21 18:45:16
Rating: 5
Comment: I applied for the real ID online on a Friday night, receive my confirmation number, and on Saturday morning I arrived at the DMV at approximately 7:30 AM. There were employees outside to assist customers with whatever they needed also to speed up the process. Once inside, I sat and waited for almost 15 minutes before my number was called and when I got to the desk everything went surprisingly smooth . I did not expect such a quick service. I was finished at exactly 9 o’clock. I was blown away.

Name: T******
Date: 2019-08-22 03:40:44
Rating: 2
Comment: 2 hour wait.The service is a mixed bag. The negatives of the staff outweigh the positives. I needed help and direction, but I was faced with one unbelievably condescending staff member who chose to ridicule and scoff at my confusion. Believe everything you hear about the DMV. It harbors some of the worst people in our society.Except the one staff member who was helpful and patient. YOU are the only hope left. To everyone reading, please avoid going here at all cost if you can.

Name: S*** P*******
Date: 2019-08-16 20:08:31
Rating: 2
Comment: CHECK THEIR WORK BEFORE LEAVING!! They make numerous mistakes due to talking amongst themselves while doing your paper work. The lack of attention to detail is real. You dont want to have to come back here if you dont have to. The parking situation is horrible. Very small lot. No parking on surrounding streets. 9 cars were backed up Waiting for spots. Impossible situation.

Name: T***** K******
Date: 2019-06-23 16:21:56
Rating: 5
Comment: Better than you might think. Saturday visits without appointment are manageable. LB Branch had no appointments available, so I reluctantly went in to experience the dreaded line and found that it was not so dreadful after all. For a Saturday you can shave some time by arriving by 7:30 or wait until 9:00 to show up when the line thins out. Either way the DMV staff were very helpful. They have a triage staffer who walks to each person in line and helps sort out if you have what you need. The whole process works. It is important to go online to fill in your pre application for whatever you are doing. Bring whatever papers you need and show up. This is actually working. Walked out accomplishing what I needed to do. YEAH!

Name: R***** P********
Date: 2019-06-15 22:43:17
Rating: 2
Comment: Employees are cool. But it is slow AF . It takes long just to get a number. Because they got all these people from room 2 that keeps cutting the line . Was up with that. How is that fair people that just showed up left before me . They were sent to room 2, after they come out they get to cut line for a number. 😤😠😡

Name: M** C***
Date: 2019-04-29 20:28:06
Rating: 1
Comment: The excessive rudeness and micromanaging things like how close you have to stand to others is completely unnecessary. Visitors are treated like criminals and nuisances rather than regular people that are just trying to follow the rules. Its hard not to be irritable by the time you get to the counter. The personnel here are making their own jobs more difficult by creating and contributing to a negative environment with bad attitudes. Cmon, people, youre not working for free so get over it- we all deal with BS at our jobs!!

Name: d**** g*****
Date: 2019-04-18 21:36:21
Rating: 1
Comment: The wait wasn’t bad, but the ladies working look annoyed to be there. No people skills. The girl with the bright red hair talks to you with 1 hand up against her cheek leaning in her elbow. Terrible customer service!

Name: J****** R*****
Date: 2019-04-18 17:16:13
Rating: 5
Comment: I went there super early and waited before they opened, around 6:15am. Once I got in I was in and out in 30 minutes and I had 2 things to take care of. I was extremely happy with how the girl helped me when I was checking in. MAKE SURE YOU HAVE ALL THE REQUIRED DOCUMENTS!! Thank you!

Name: C******
Date: 2019-04-14 00:49:48
Rating: 1
Comment: Examiners in driving test practice NOT CHEATING it is really critical driving error/ disobeys traffic sign?? I had somebody ahead, the green arrow changes in seconds, common sense please !!!!

Name: A******** D******
Date: 2019-03-24 02:52:22
Rating: 2
Comment: People working inside of the building are nice but if you’re going to take the behind the wheel driving test, good luck, better off if you take it elsewhere. They try there best to finish early by making evey mistake a “critical driving error” and ending it as soon as possible. Would not recommend taking behind the wheel driving test here.

Name: H**** P***
Date: 2019-03-16 22:33:29
Rating: 5
Comment: I made an appointment for Saturday to get a real ID. It took a little bit to get checked in but the service was impeccable and friendly. The girl at the front desk was super cheery and kind. Very refreshing especially when its at the DMV. Total time to get the ID and photo taken was an hour. Not so bad for the DMV.

Name: R*** R*****
Date: 2019-03-05 17:12:57
Rating: 5
Comment: The best experience at a DMV in my lifetime! They send folks out to assist people in lines before they open. Once they opened I stood in line for no more than 5 minutes and was immediately directed to window #9. Paid and took they eye test in a couple of more minutes. Headed off to the camera person and then took both my motorcycle and vehicle written tests. In and out in no time at all. And the people working there really cared. They were friendly and offering help to anyone who needed it. The folks working in the testing area were calming and even helped some of the elderly folks that needed a bit of one-on-one assistance. Everyone was so professional. Thank you for providing outstanding service!

Name: C****** I******
Date: 2019-01-02 16:30:39
Rating: 3
Comment: It was a really long wait. You have to wait for hours in line outside then wait for hours to be called to the window. The service is slow. Many people become impatient and lose their temper when things take time at the window. Bring something else besides your phone to pass the time. Or bring a portable battery bank/charger to keep your phone on. It might take the whole day.

Name: F******* C*******
Date: 2018-12-16 19:06:31
Rating: 4
Comment: I had an appointment on Saturday, 12/8/19 at 8:40am. Arrived before 8 am; when I saw the long line forming, my thoughts were, going to be a long morning! Walked over to the appointment line and was directed to room 2. The clerks were very helpful with the registration process and given a number, then told to wait. I was prepared with license, birth certificate, proof of residency, except for my marriage certificate ( didn’t know that it was necessary for a “real ID) since I had a previous drivers license with my maiden name. Luckily my husband was able to bring the certificate to me and it all turned out for the best. The clerks were very helpful. The line to take a photo was very long, since there is only one camera, one clerk taking photos and handling car license plates. This line also crosses the line for room 2 and the restrooms. This is the only problem that I feel needs to be addressed.Overall, my DMV experience was very good!Thank you,F.Calderon

Name: T******* M
Date: 2018-11-16 20:39:18
Rating: 5
Comment: I was there with no appointment this morning 2018/11/16. Arrived at 6:30 am on a Friday and I was number 8 in line. Opened at 8 am and I was the first customer at one of the counters. Got the CA Real ID done and was out of the office after 30 minutes at 8:30 am. Very clean, very good and very efficient. Make sure to arrive at least 2 hours early before 8 am on a weekday if you have no appointment and you can get everything done within 1 hour with no waiting.

Name: A*** K******
Date: 2018-09-19 15:27:14
Rating: 2
Comment: The line is too long, people arrive 2 to 3 hours before it opens to get in line. Not enough workers to get everyone through in a timely manner. However, the staff members are nice and helpful.

Name: M****** G*******
Date: 2018-08-31 22:31:16
Rating: 4
Comment: I feel bad saying this, since I saw many ppl waiting outside in line, but the service to the disabled is outstanding!My father went to the Compton office & had to wait 3 hrs even with an appt. He came to this office & was treated with respect. So they recommended it to me. Again, I received nothing but excellent service.

Name: G**** W*****
Date: 2018-07-11 18:23:09
Rating: 5
Comment: No matter what, you are going to have to wait at the DMV; even if you have an appointment, however, this location has a pretty solid system, and ran smoothly. Once I got inside and was directed to where I needed to go, it was not so bad. This site is also clean and orderly, and has some outdoor shade and places to sit adjacent to the line, and many people brought lawn chairs to sit in (which is better than Disneyland); the only problem is waiting, I waited 90 minutes to get in, but if you do your research online, make sure you bring the documents they suggest, and realize the DMV is never going to be easy, then its not so bad.

Name: F****
Date: 2018-06-19 20:07:20
Rating: 5
Comment: Worst place !! One lady was serving only appointments when we all have been standing in line for about 2 hours. The next guy who took over took both non-appointments and appointments one by one ... this place is disgusting . They need a better system in inproving how to serve customers ... if you don’t like your job, get a different job !!!!!!!!

Name: B***** B***********
Date: 2018-06-13 21:28:37
Rating: 1
Comment: Rude man at appointment desk. I had made an appt. over a month ago and when I gave him my name he said it wasn’t coming up on the computer, I wasn’t in the system. I had a confirmation number and he said that’s of no use to him, there’s nowhere to enter it in the system....really?!?! What good is a confirmation number then? He then proceeded to tell me I probably have the wrong day, time, office. Then asked how do I remember that I made the appt? Because I have a CONFIRMATION NUMBER!!!!! Very unprofessional. I won’t be going back to this one

Name: C****** H******
Date: 2018-05-29 20:01:41
Rating: 2
Comment: The website said an 18 minute wait. I showed up and found at least 50 people standing in a long line wrapping around the building. Asked someone in line and he said he hadnt moved in 30 minutes. So Wait Times are false. Please make them more realistic rather than being deceptive.

Name: K****** B****
Date: 2018-02-11 09:00:57
Rating: 5
Comment: If you make an appointment, this place is GREAT! In and out in 15 min. Got my renewal taken care of in by an efficient and pleasant staff member. No complaints.

Name: a***** c***
Date: 2018-01-25 15:21:02
Rating: 4
Comment: Pleasantly surprised! Staff was efficient, and most were nice enough. I had made an appointment and had to take a test, and was in and out in just an hour. For those expecting all smiles and speed at any DMV then you are crazy. The job seems overwhelming and tedious. Be patient and give them a break.

Name: C**** C*******
Date: 2016-10-25 15:20:40
Rating: 1
Comment: Computer system had been down for a week when I showed up. I made an appointment online. There was no notification to tell me not to come which is annoying, as I could have made an appointment with another location. The part that really bothered me is that I got there 10 minutes before they opened, the line was all the way down the side of the building as usual, as people were waiting for it to open to take care of their business. And it wasnt until 8 oclock, right when they opened, that they came out and told everyone that the computers were down and the only thing they could do were road tests, no other services were possible. Some people had been waiting for over an hour already. Staff was already on site, they could have let people know much earlier that they were not going to be helped. It was the complete lack of effort in any way to try to inform people that they would not be helped that earned them a 1.

Name: A****** E******
Date: 2016-06-10 04:26:01
Rating: 5
Comment: 6/2016. I went in to change my name and I had a good experience. I was easily able to park and was in and out within 30 minutes. With that said, I did have an appointment, so Im sure that made a difference. The staff were nice and efficient though.

Name: S******* M*********
Date: 2016-03-03 00:15:37
Rating: 4
Comment: Ive never had to wait longer then 30min, but usually less, in the 10 years Ive been comming here, no matter how long the line was. Took my motorcycle driving test here, no problems. Only ran into 1 rude employee, but mainly everyone is nice.

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