Lowes Home Improvement

Address: 7840 Greenback Ln, Citrus Heights, CA 95610, United States
Phone: +1 916-728-7800
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible lift,
Offerings: Assembly service, Repair services,
Planning: Quick visit,
Recycling: Batteries, Electronics, Light bulbs,
Payments: Cheques, Credit cards, Debit cards, Credit cards,

Category: Home improvement store, Appliance store, Building materials supplier, Flooring store, Furniture store, Grill store, Hardware store, Lawn equipment rental service, Outdoor furniture store, Rug store
Rating: 3.8
Site: https://lowes.com/store/CA-Citrus-Heights/1540?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-1540-_-na-_-0-_-0&y_source=1_MTE4NDM5My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D
Worktime:

Day	Time
Monday	6 AM–10 PM
Tuesday	6 AM–10 PM
Wednesday	6 AM–10 PM
Thursday	6 AM–10 PM
Friday	6 AM–10 PM
Saturday	6 AM–10 PM
Sunday	7 AM–8 PM

Photos

Name: T**** M*****
Date: 2024-06-28 04:34:24
Rating: 5
Comment: Had a horrible experience at Home Depot in Carmichael off Madison. Should have stayed loyal since weve been coming to Lowes since we bought our house 3 years ago. Weve had to make multiple online pickup orders, returns, and exchanges through the last few years during our projects and never had a single issue. We make one order at Home Depot and its been non-stop issue after issue (if you want to see that drama, see my review for the Carmichael location). They employees here are friendlier and more knowledgable about what they sell. We shared laughs at the paint counter over our shade debocle and they not once seemed annoyed with us continously coming back.

Name: E****** D******
Date: 2024-06-26 16:09:45
Rating: 5
Comment: Been some time since I actually stepped foot in the building, many changes to the store as I expected, very scarce on person to person activity however the store had what I needed. I still consider this my go to store for my home needs, step up on greeting your customers; that’s important.

Name: D**** W****
Date: 2024-06-18 06:35:53
Rating: 5
Comment: My many flowers from Lowes.

Click here to view more comments

Name: T** S
Date: 2024-06-14 04:53:43
Rating: 5
Comment: So much better organized and clean compared to Home Depot and their prices are now more competitive with Home Depot as well.

Name: J M
Date: 2024-06-08 02:31:59
Rating: 5
Comment: Easy to place and to pick up order

Name: R****** W*****
Date: 2024-06-06 00:17:26
Rating: 1
Comment: This store delivered a damaged and unusable dishwasher to my house. Returning it the next day was a nightmare due to the customer service staffs complete lack of care and professionalism. Had to order another online, and Im hoping I dont receive the same unit (as they immediately returned this same damaged dishwasher back into their stock). Will edit this review based on what I receive for the next dishwasher.

Name: T*****
Date: 2024-06-01 17:54:10
Rating: 4
Comment: Went there to buy a belt for my water cooler and it was great I found the part and now have a working cooler so I dont get over heated when it is hot outside.

Name: G******* _ A*********
Date: 2024-05-24 03:51:15
Rating: 5
Comment: Very organized and friendly staff. I always enjoy just walking around and burning time.

Name: J*****
Date: 2024-05-23 03:19:19
Rating: 1
Comment: Ive been trying to contact customer service via phone to ask a question before heading up there. I need to purchase blinds for my sliding door and have them cut to length and needed to know if anyone was able to cut them after 8 pm. The automated system transferred me to home decor, no one answered. Tried calling again to speak with a customer service associate, still no answer. Very dissatisfied with their customer service at this moment. Hopefully they correct this issue.

Name: B****** W****
Date: 2024-05-21 14:20:31
Rating: 5
Comment: Helpful and Friendly. I drive extra Miles to shop here

Name: R***** F***
Date: 2024-05-19 23:37:46
Rating: 5
Comment: Brittney from plumbing helped me big time with finding the right pvc pieces, adapters and valves, she came back with different pieces 3 times! Each time with new things that may help my project, just made me feel she cared about my project and wanted me to be successful. Really the best quality anyone can ever ask for!

Name: F*** o*** I***
Date: 2024-05-16 14:21:18
Rating: 1
Comment: Disappointed. Found small electrical box on one isle and none if the electronics that go with it . Ended up at Ace hardware Carmichael where all of the items were on the same isle.

Name: D** L***********
Date: 2024-05-12 23:15:26
Rating: 4
Comment: It took a little while to get help but when I did, they were very knowledgeable.

Name: C***** C*****
Date: 2024-04-26 20:09:29
Rating: 5
Comment: My visit here was great, I worked with Serge in the Millworks area he is a Excellent Associate and even though he was doing something else he stopped and helped me get a quick quote on the slab doors that I will be eventually ordering. He was very knowledgeable and great to work work really a great Associate!Overall visit around the store was also great there was a few items that we werent able to locate because some of the areas of the store get raided to accommodate up coming holiday areas and displays but all was ok I found an alternative. Thank you for a great experience today!

Name: M******* A*******
Date: 2024-04-25 21:10:07
Rating: 5
Comment: Best store ever their associates will actually help you not just point you to a direction. Thank you Edward for your associates.

Name: C**** K****
Date: 2024-04-24 23:00:33
Rating: 1
Comment: HORRIBLE experience. Our fridge hasnt worked for 5 weeks and the extended warranty company keeps jerking us around. DONT BUY APPLIANCES HERE!!!

Name: C J
Date: 2024-04-21 20:04:32
Rating: 3
Comment: Had a great section of plants..but the old Drill Sargent clerk ran me off!!!! Who trained her in customer service?

Name: J P
Date: 2024-04-10 01:45:28
Rating: 2
Comment: Came in today to exchange some toilet piping that was the incorrect size. Black guy working in customer service undressing me with his eyes for no reason. Did not feel comfortable. Weird experience.

Name: S***** L***
Date: 2024-04-09 21:01:31
Rating: 5
Comment: Lowe’s is my favorite big box hardware store. They’re a little higher than the others but the service and atmosphere makes it worth it to me. Great nursery! Large selection of containers.

Name: D***** L*** G*****
Date: 2024-04-08 22:36:16
Rating: 4
Comment: I would give this place a 4, but the score would be a gigantic ZERO for their order pick-up service. EVERY time I order online to pick up in-store they either cant find my order, theres something wrong with the order, or I end up WAITING too long for them to go get the order. Its ridiculous.UPDATE 4/8/2024The last several pickups have been quite seamless. The clerks have been very helpful and friendly and everything has been just as it should. So I am upgrading my review to four stars.

Name: H******* B****** I*
Date: 2024-03-30 23:34:36
Rating: 4
Comment: Had a return to do, process was very smooth. Looked for a small track to hold the bottom of the shower doors and couldnt find it by the shower doors. Asked someone in doors and he didnt know and didnt offer help to find. Asked someone else that was walking down the main aisle he took us to hardware and we were able to get it. That team member did a great job!

Name: C******** M******
Date: 2024-03-09 20:49:54
Rating: 5
Comment: Keith was very helpful and provided excellent customer service!

Name: J***** �******************** P*******
Date: 2024-03-04 10:01:06
Rating: 5
Comment: At Lowes, your gonna get some nice low prices.

Name: T**
Date: 2024-03-03 04:36:32
Rating: 4
Comment: Lowes steer manure is full of sewage biosolids.

Name: A******** W*****
Date: 2024-02-29 21:35:10
Rating: 1
Comment: Was gonna order 3 Samsung 4 flex refrigerator called multiple times no one answered the phone . Once rang for over an hour. After several attempts this is what you get for being a pro member. Took my bisness to home depo sorry for you 15,000$ looses next time hire meQuality help.!

Name: J***** W***
Date: 2024-02-28 18:49:15
Rating: 4
Comment: Decent place. Its just not home Depot.

Name: P*** M******
Date: 2024-02-25 11:42:33
Rating: 5
Comment: Since Lowes is carrying klein tools, I go there a lot more.

Name: R***** A* M******* J**
Date: 2024-02-24 00:50:46
Rating: 1
Comment: This occurred today around 11:30 a.m. My daughter purchased some items a week ago at the 7840 Greenback Ln. location. The items are unopened. I tried returning the items for her since I was in the vicinity. I was told by an assistant supervisor and a store supervisor that I needed the credit card used or the receipt of the purchase for store credit. I didnt have either of those items. I didnt think I needed it since my intention was to receive store credit.I noticed on the counter the refund policy, and it didnt state, You cant receive store credit if you didnt have the ordinal receipt or cc. Looked online and again, nothing stating what they were telling me. I asked how long this policy had been in place, and they both stated almost a year ago. They also said its stated on the receipt. Then I was told its discretionary to the store whom they provide store credit to or not. Looked at a sales receipt, and just as I thought, nothing there about needing the receipt or cc.Its not fair after you drive 30 minutes to be judged by people. This policy should be made clear, not left up to people to discriminate at their choosing. I wont be coming to this store again.

Name: N***
Date: 2024-02-17 21:37:53
Rating: 1
Comment: Impossible to find an employee to help. The employee we eventually found was unable to help us. Had to go to Home Depot to get what we needed.

Name: M** F****
Date: 2024-02-15 04:40:50
Rating: 1
Comment: Material is great, but not enough forklift staff, waited 3 hours to get some boards, while the store does have two forklift drivers and 2 forklifts priorities are in the wrong place, Update one forklift driver and usually hes on lunch

Name: P**** P*******
Date: 2024-02-12 22:48:43
Rating: 5
Comment: Had to ask for help twice..both times it was polite and very helpful. Always find what I need at the Citrus Heights store. The man who keeps the shelves stocked is awesome.

Name: S***** R******
Date: 2024-02-07 02:55:19
Rating: 1
Comment: I was at this Lowe’s and felt targeted by the Lowe’s employees just because I wore a face mask and hat. I was doing my shopping when I passed an employee (probably a stocker since he didn’t have a vest but had a scanning tool (zebra)) in the isle/area he was at (garden area for reference). I moved down the the lumber sections (the opposite side of the warehouse) and he later moved away from his isle/area and coincidentally found me and came up to me to spark a “conversation” when he did not even attempt to when he saw me in his isle/area earlier. He proceeded to tell me that the isle/area where he and I was at had exactly what I needed. After our “conversation”, he went back to his isle/area. I headed there as he stated that the isle that I was previously at had what I was looking for. Lo and behold, the isle that he told me had it in fact did not (I asked him a few times during our “conversation” and he kept saying yes it is in that specific isle). He also happily and eagerly tried to sign me up for a Lowe’s card/account right then and there mid “conversation”. So mostly like, lost prevention was watching the cameras and told him to go find me and extract personal information from me all because I choose to wear a mask and a hat. Not trying to bring the politics of masking or not masking as you do you but I did and do felt that I was indeed targeted in this incident.

Name: B**** B*******
Date: 2024-01-24 00:15:33
Rating: 1
Comment: 3.8 ⭐ and dropping. By far the worst Lowes store ever. As a professional contractor who use to spend gobs of money here I will no longer be shopping at this store quite possibly any Lowes. How can you not return a two month old water heater that continues to stop working. They are purposely not crediting contractors accounts with their purchases so they dont get their bonus points. $25k purchase supposed to get 1.5% back and the only thing I hear from them is were working on it for months. Special order doors that dont fit the openings. And zero help. Management needs to be replaced. The only time I saw this store stocked with people is when corporate was doing a store walk recently. Thats the only day you can find somebody to work just make sure you go on a day when corporates doing a job walk and maybe someone can attempt to help. With being able to purchase stuff online and other local hardware stores I would think that their customer service would be so much better especially the contractors that are in there on a daily basis.

Name: A**** P*******
Date: 2024-01-23 05:14:58
Rating: 5
Comment: I needed a washer and dryer. Loews had a set for a good price.

Name: B*******
Date: 2024-01-16 18:04:38
Rating: 5
Comment: I like Lowe’s because they have everything and more! I always find what I’m looking for and always see new innovative things that inspire me. Customer service is always friendly and there when you need it and they don’t bug you when you just want to look around. I keep late hours so I appreciate them staying open late. I believe it’s 10pm every night. BTW, glade holiday scent plug ins are 75% off right now.

Name: B P***
Date: 2024-01-15 23:26:08
Rating: 1
Comment: Used to like this place. It was my go to for all home and garden. Just walked in to get a couple of door mats. I was standing at an end of an isle looking at the mats when some young kid with curly dark hair cropped an attitude with me telling me to move rudely from where I was standing. I told him I was just grabbing a couple of mats. He turned his back walked away telling me I can wait. I told him I can shop somewhere else too. He just said yep and kept walking so my wife daughter and I left. There are plenty of hardware stores around so I wont be coming back to this one.

Name: M****** K****
Date: 2024-01-12 22:30:47
Rating: 5
Comment: Same day trimming of blinds service was great lady who helped me even stayed a bit past her shift to get it done. The gardening section has a great layout that makes it easy to find things

Name: L*** B***
Date: 2024-01-12 03:58:42
Rating: 1
Comment: Terrible customer service. An associate told me the wrong isle and was very rude.

Name: D**** F*********
Date: 2024-01-09 01:08:18
Rating: 5
Comment: Went to the Lowes off of Sunrise looking for a very specific fastener. It was like looking for a needle in a haystack. I ran into a store employee named Neil. He was really helpful and was able to find what I was looking for. Thanks so much, Neil !!! Youre the best.

Name: W****** P*****
Date: 2024-01-01 23:55:13
Rating: 5
Comment: Surprisingly had a better selection of concrete blocks than Home Depot. The staff was also very helpful.

Name: J***** D********
Date: 2023-12-29 19:03:38
Rating: 4
Comment: Good Lowes location. Friendly help when you can find it. Clean and organized as expected. Shelves were stocked. Lots of seasonal inventory.

Name: D****** D****
Date: 2023-12-28 20:53:41
Rating: 1
Comment: Instantly took the money on Dec 16, Promised delivery on Dec 20, but never delivered the goods as of Dec 28

Name: D**** H*****
Date: 2023-12-22 05:22:14
Rating: 3
Comment: Finding an associate to assist that isnt busy ignoring customers can be a challenge. Literally two of them standing there talking completely oblivious to customers trying to get their attention.

Name: P*** S******
Date: 2023-12-14 05:37:15
Rating: 5
Comment: If you cant find it at Lowes then try your local ACE Hardware Store, but Lowes generally has anything you need.

Name: J** B
Date: 2023-12-13 19:58:14
Rating: 1
Comment: Lowes says they will install carpet within 2 weeks of the installation compnay getting the order. However the carpet was at Lowes for a week and they did not pick up, giving them more than 2 weeks time to fullfill their obligation. There is a lack of communication between Lowes and the installer company which is frustrating that Lowes doesnt install themselves so NO ONE IS HELD ACCOUNTABLE. We have been told 3 different stories about our order including it being lost and changing dates for delivery. We have had everything in our house moved for a week now and still no carpet. Last time I am buying anything Lowes. Such a frustrating situation and before the holidays, which is putting a HUGE damper on our holiday.

Name: C***** H*****
Date: 2023-12-04 20:58:44
Rating: 4
Comment: I like this place to shop in but in order to get your military discount you have to have a special paper from the military which I dont have and I have to go and make appointment just to get it where Home Depot just show them your card and they take your word for it.

Name: R*** H****
Date: 2023-11-17 20:37:16
Rating: 5
Comment: I like Lowes,staff is always friendly and helpful,bought some Christmas lights at the Folsom store and needed 2 more boxes so went to Citrus Heights store,same experience, keep up the good work

Name: C**** P********
Date: 2023-11-14 17:10:03
Rating: 1
Comment: My order for delivery was incomplete! Missing 12 panels of sheet rockTo make matters worse the online help desk directed me to the store for helpAnd gave me an all important case#🙄(useless)I was informed a manager from the store would contact me within 24hrsIt’s now 3 days later and any attempt to actually speak to a human at the store via a phone call is IMPOSSIBLENobody answers the phoneThis proves the DIY term because this store is not going to help you

Name: M*** M*****
Date: 2023-11-09 04:28:06
Rating: 5
Comment: This review is for Arleen and Dave in the hardware department. I came to this location to purchase a large amount of porcelain tile and these two were the only employees who made an effort to assist me. 7+ employees walked by me avoiding eye contact and when I’d ask for their assistance in finding a tile that was supposed to be in stock, I was told that it’s not their department and someone should be in the area somewhere. Everyone seemed really bothered that I even asked for help but Arleen saw that I was frustrated and dropped what she was doing to assist me. She did so with a positive attitude and also had Dave from the hardware department help retrieve the wooden crate of tiles from the very top shelf using the forklift. These two went above and beyond to help me and I was super thankful to run into them. These are the type of employees that Lowe’s should hire or put in charge of their stores.

Name: B*** D******** S********
Date: 2023-11-04 07:17:36
Rating: 5
Comment: Close and convenient. I bought a dishwasher once and they gave me a very good discount (had a dent)

Name: E*** N*****
Date: 2023-10-18 06:13:15
Rating: 2
Comment: Man... this place aint what it used to be. Dirty bathrooms. Broken merchandise on the shelves... its the Hobby Lobby of home improvement. Lol wait.. thats Home Depot. Everything feels lower quality and it costs way more. Where are all the staff members?

Name: J**** K******
Date: 2023-09-09 03:02:45
Rating: 5
Comment: Lady in the paint department was super helpful and got us the colors we needed. She even was able to let us know where we can recycle our old paint. Will for sure visit again for any painting needs.

Name: B** M*******
Date: 2023-09-09 00:06:46
Rating: 3
Comment: Service was fine until it came time to get my order of more than 200 bags of mulch. I was sent to the back of the store for loading and ended up waiting an hour in 90 degree weather before I got loaded and ready to depart. Upon my return for the second portion of my order i received service more suitable for a business wanting my return business. In and out in 25 minutes on the return visit.

Name: R**** G
Date: 2023-09-07 00:59:32
Rating: 1
Comment: Some products and deals are good. But the customer service is really really bad. It takes over 20-30 min for someone to help with paint, 20 min for plumbing, 20 min for electrical. You can spend the whole day waiting for them to open the cages for you to get your supplies.

Name: K**** Q**********
Date: 2023-08-22 01:37:53
Rating: 1
Comment: My parents (their second language is English) went to this store to buy a new washer machine. They asked 3 different associates for help and each of them kept saying they would call someone over. After hours of waiting they gave up and left. We will be getting a washer at a different store. Horrible customer service.

Name: G**** S******** (*****
Date: 2023-08-18 23:22:25
Rating: 1
Comment: I’m never going to this Lowe’s again. I wanted to find a sauce but they only had one on the shelf. I ended up asking about 5 different people for help, and one person finally told me he would find the sauce after he’s done helping someone (in about 15 minutes). So I waited about 15 minutes after making sure I looked all around to find my sauce. He wasn’t there at that point, so I found another employee who apparently asked another employee to help. Said it would be a couple minutes. I end up waiting a total of about 30 minutes for this guy, and he was nowhere to be found so I just gave up and went to buy the other item I had. Turns out you can’t even complain at the register because they don’t have a check stand open. Imo it is not acceptable to leave a customer waiting that long.

Name: C***** G*****
Date: 2023-08-13 17:34:39
Rating: 3
Comment: 3 stars...And thats being nice. This store is legitimately only good for items you specifically know and need. For that they are great. Customer service is a hit or miss, some folks are absolutely fantastic and are willing to share expertise on items others are over it and are ready to go home. Do not order anything from them that uses a 3rd party service. That service is bunk and they probably shouldnt have that as an option.I will say...Each time if had an issue they are more than willing to take care of it. But just be aware. 👀 Unless you need to quickly grab something...you may find yourself walking out with a headache. Ijs

Name: K**** F******
Date: 2023-08-09 13:39:08
Rating: 1
Comment: I would recommend going to Home Depot. Lowes customer service is awful. If you read their response to bad reviews you can tell they are computer generated. They don’t even have enough decency to answer the phone. I will drive 5 miles out of my way to shop at Home Depot instead of dealing with Lowes.

Name: j*** t*******
Date: 2023-08-08 21:32:34
Rating: 1
Comment: The worst Lowes in America. This store deserve NO star. I had to go that store 3 times, because no one knows how to cut glass. Wasted my time, gas, money. They even call an (ASM) and he no clue on how to cut glass.

Name: I*** S** M*****
Date: 2023-07-30 23:34:13
Rating: 4
Comment: We ended up finding everything we needed in this store, but I would advise going during the day and not an hour before they close because when we were here during the day, it was easy to spot someone to help us with our items. We came back an hour before closing and everyone was nowhere to be found. We found someone after 10 minutes of searching. I also compared their prices to home depot and lowes beat home depot prices on everything we purchased for a home project.

Name: J**********
Date: 2023-07-30 06:31:22
Rating: 4
Comment: Not enough shoping carts. Was able to get personal help in gardening & kitchen design. Cool & clean where U was in store. More helpful staff than prior experiences.

Name: P******* F**** S***
Date: 2023-07-29 04:18:14
Rating: 1
Comment: False advertising in store. The product on the shelf with a foot long description and information sheet below it and a price tag below that. The catch is that the price tag is for a different product. Watch those tags, and apparently, we need to check the code numbers, too. At the checkout line, it rang up $31 more than the tag. The person goes back and then tells me that we have a different item. Just left and didnt buy anything. Went to Home Depot and paid $51 less than we would have at Lowes. I will make an effort to choose Ho.e Depot over Lowes just for the principle.

Name: C****** D******
Date: 2023-07-24 01:53:36
Rating: 1
Comment: Worst customer service ever. My husband and I went to this location to purchase floors for our home. We were prepared to spend thousands of dollars. We patiently waited around the flooring section for 20 minutes. We stopped an apathetic employee and asked if there was anyone available to help us… she said “well what do you need!”We were told that the “flooring person is on their lunch break” I walked to customer service and politely asked two individuals that were chatting if anyone could please help us answer a question over in flooring… the person said “no one person called out and the other was one lunch and we’d just have to wait 30 more minutes” I explained that we just had a couple of quick questions and if there was a manager or another employee available we’d appreciate it. He said “no,” so I said “well there goes a few thousand dollars.” He said “sounds like a corporate problem.” I left the store with my family. I’ve never been so disappointed with the lack of customer service and attitude. So unprofessional and so rude.

Name: d**** b****
Date: 2023-07-22 03:43:39
Rating: 5
Comment: I’ve had to make several stops here over the past few months & am overall happy with the staff. 2 that stood out is Sergey at the doors dept & Saul. Sergey helped us get a beautiful sliding door & Saul went out of his way to help us out in the parking lot. 10/10

Name: J**** G*****
Date: 2023-07-12 22:41:49
Rating: 2
Comment: I a contractor buying materials every day.Lowe’s has a new policy.. they don’t give credit for returns any more . Nothing wrong with it if that the way they want to do business.The problem is : when you are register customerYou provide your phone number for easy return but their system at fast cashiers don’t recognize your number so when you try to return things with your debt card or phone number ( with out a receipt) no able to recognize it . As result you don’t get your money back or exchange.It happens twice all ready .After couple with customer service they where able to verify my transaction saying I am sorry . Our system is having problems.I am pretty sure that I am no the only one .I am taking this casa to BBB for review this policy that violate the principle and business ethics.

Name: R*** B***
Date: 2023-07-05 20:44:32
Rating: 1
Comment: Went at lunch to pick-up some light bulbs. The items were in stocks but not on the shelf, but in overflow above. Asked multiple people to get help, heard the pag, but no one comes. I eventually had to wait 45 minutes for someone to actually help. Unacceptable, I could have driven across town to Home Depot and got home sooner than I did.

Name: i*** l*******
Date: 2023-06-20 18:14:02
Rating: 4
Comment: Great i wad looking gor product i paid for came ineancho store i called they said shiwed on computer but cant find ii called citrus heights went inperson saw item o computer found instore and i bought it but i had to go to rabco first get my refund go rebuy productmngr citrus heught needs go teach rancho customer servicei will drive extra miles to citrus height to shop never rancho clise where i live

Name: J** B*****
Date: 2023-06-17 17:47:28
Rating: 1
Comment: If you go into the store and shop youll have a 50% chance of service and finding what they say they have in stock. If you order online youll have exactly 0%. Ordered several times on the app, set up several deliveries. After being charged they will continuously change delivery dates and youll get answers like you items didnt get loaded on the truck and we will just have to try again. After three missed delivery dates for a washer and dryer I am done dealing with Lowes. After 4 weeks of waiting for in stock items I finally canceled the items and got put on extended hold times trying to do so. Constant excuses, canceled curbside orders, late orders, missing items, double charges. I am not sure if its all Lowes stores, but if you are an online user avoid this location at all costs. Completely incompetent staff.

Name: L*** H*
Date: 2023-06-16 09:25:14
Rating: 5
Comment: Love this Lowe’s mainly because of the Garden area. They discount plants most everyday. I can’t afford regular prices anymore, so I come to Lowe’s.

Name: S***** N****** R*******
Date: 2023-06-12 23:30:22
Rating: 1
Comment: Had a delivery on Monday 6/5. They forgot a half pallet of cement blocks. I called lowes for someone and scheduled a delivery for next day. It never came. Tried calling 8 different times, couldnt get ahold of anyone. Went into lowes set a delivery, soonest delivery was today Monday 6/12. Its 429pm and I still havent received my order. Have tried calling Lowes 4 times and I just get put through the loop over and over again.

Name: C****** B******
Date: 2023-06-12 21:08:51
Rating: 3
Comment: I wish large stores like Lowes would honor employees a little more and their worth to customers. I came on a busy Saturday. They had one employee helping with self checkout who was beyond busy and the only line in the whole store with a human working a checkout was incredibly long. I ended up having to leave without purchasing my items because I couldnt get any help. I ordered them from an online retailer instead. Its just so sad that stores arent hiring enough employees to support customers and are therefore losing business. Lets care a little more about how real people feel inside our stores and we can retain their business. I dread going into Lowes now, and thats not how you should make your customers feel.

Name: P************
Date: 2023-06-07 17:31:02
Rating: 4
Comment: Overall, the hardware store is fine. The employees were friendly and helpful. I expected to find a manned key copy machine, however, but they only had an automated one. It made more copies than I wanted and thus charged me more than I expected to pay. There was no way to stop the process midway through.

Name: D K (***********
Date: 2023-06-06 11:12:40
Rating: 4
Comment: Always have done business with Lowes and will still go there for my DIY and home improvement. I learned that no one is perfect, or I would give out a 5 star!

Name: S****** B******
Date: 2023-06-05 04:29:28
Rating: 5
Comment: Just had the best customer service experience today. Went to Lowe’s for fly traps. Ended up buying a patio loveseat. The associate Steven was incredibly helpful and polite. He ran all over the warehouse to find my item, delivered it to the front, helped me checkout, gave me an extra discount for the damaged packaging on my item (item still perfect condition inside), and helped my dad load it into our truck. I’ve never met a kinder customer service retail employee.

Name: M* N******
Date: 2023-05-27 19:51:38
Rating: 1
Comment: I placed an order for a washing machine, and the delivery guys doesn’t want to install it, so they took it back. I called customer service and canceled it because of the delivery team not want to install the washer. I dont know what they thought but later on (after two days) they came back and installed it in my absence. I went to the store and asked them why you sent a delivery team to install it although I have canceled it. It looks like they forgot to inform the delivery team. After two days, the delivery team came back and picked it up. So far so good but here is the interesting thing. Although they took the item back but they never refunded it. Last 5 weeks, I am talking to them to get my refund. The store service desk says that the internet will refund it and the internet team will say the store will refund it. I went to the store 4 times and I called the 20 times internet store but still, they are pointing at each other. I have no idea, how to get the refund back

Name: S**** R*********
Date: 2023-05-26 01:59:05
Rating: 1
Comment: One of the worst experiences I’ve had with deliveries and customer service. Bought a new fridge, washer, dryer and microwave. The fridge came late, when it finally came in it was not installed correctly. Needed to adjust the water hookup. Was told it was an extra $150 to have the microwave installed which I agreed to and was met with confrontation when asking the delivery guy to install it and even more confrontation when calling Lowes to get it resolved. One would think that after spending almost 5K that you might get a little better service or at least help. Debating on returning everything just to not ever have to deal with them again.

Name: D***** T***** J* (***
Date: 2023-05-25 23:00:37
Rating: 1
Comment: I had an unfortunate experience with a third-party delivery service that came to my house while I was at work. The delivery personnel asked an excessive number of questions to my wife about the colors inside and outside our house, which seemed unprofessional and unnecessary. One of them accidentally spilled water on the floor and instead of promptly cleaning it up, he requested our towels to do so. Throughout the entire process, they appeared to be more interested in looking around, making noise, or behaving inappropriately rather than focusing on their job.We are now facing an unfortunate situation where we have to wait for an entire week to receive the product we already paid for. The item they delivered was clearly and visibly damaged, with noticeable dents and scratches. It is disheartening to receive a compromised product after making a payment.Im extremely disappointed with the customer service provided by this store or company. The availability of their phone lines is inconsistent, often resulting in unanswered calls or endless transfers. Furthermore, the product I purchased appears to be of extremely poor quality, almost as if it was acquired through questionable means. I believe its crucial for the store to address these issues promptly and improve their service.

Name: M****** N********
Date: 2023-05-25 03:59:48
Rating: 3
Comment: Normally one of my favorite place to shop but today was not that day. Searching for vacuum cleaner bags, had to ask 4 people where they were located. Finally a person in appliance asked what I needed but by that time I found the area myself, no vacuum bags. He seemed to be put out that he may have to walk to show me. I said no worries dont bother the bags I need are not there.Ended my shopping in the garden section my happy place! Although the sales clerk seemed to be having a challenging moment she still was VERY pleasant!!

Name: R*** I******
Date: 2023-05-21 18:25:52
Rating: 1
Comment: I had a disappointing experience at this hardware store and would rate it a 0 if I could. Despite being located just 3 minutes away from my home, I will no longer be shopping here and will instead be heading to Home Depot. The lack of available assistance and empty aisles made it difficult to find what I needed, and the few employees I did manage to speak with seemed uninformed about the products they were selling. I am disappointed with the level of service and product availability at this store and will not be returning.

Name: J*** H****
Date: 2023-05-21 04:44:52
Rating: 5
Comment: In the middle of a rental clean up and stopped by Lowes in CH twice to get a few things. The women that helped us the first time in windows and blinds was extremely helpful and did a great job getting the items needed. Later when we returned for some additional items in electrical the guy that helped was was friendly, helpful and funny. Both experiences were great and Lowes CH is a great place for all your hardware store needs.

Name: V******* R******
Date: 2023-05-19 16:23:07
Rating: 1
Comment: I’m never ordering an appliance from Lowes Home Improvement every again . This has been a week of hell and only to find out they resold the gas dryer that has been trying to get delivered all week. Don’t buy an appliance from here unless you plan on not getting it.

Name: J K*****
Date: 2023-05-15 19:57:12
Rating: 1
Comment: Great product range. But deliveries are rescheduled at the last minute and no notice. Weeks and weeks to the right. Making any project impossible to plan. To top it off, this store wont pick up the phone. Central customer services is usually about an hour wait.

Name: M******* M*****
Date: 2023-05-10 21:25:13
Rating: 5
Comment: Yesterday I was 7 pickets away from finishing a fence project when I ran out of nails for the nail gun. When I found the home for the nails I needed it was empty. I searched all nearby boxes, hoping to find the size I needed. I then went to the register and asked if I could have someone check stock for me. Head cashier, Emily, came out to greet me. She looked up the item #, and said there should be more in stock. She then walked with me to the isle and also realized there were none there. We then started searching the storage space above the shelves and low and behold we found some. She had a worker from tools use the equipment to get it down for me. Thank you for going above and beyond Emily!! 💪💪👍🏼

Name: D*** H*****
Date: 2023-05-04 22:55:13
Rating: 1
Comment: Not deserving of even 1 star.Kitchen cabinet experience with Lowes is absolutely terrible.Several week delay with an unfinished kitchen because of Lowes inability to properly follow through and they are unresponsiveProduct is substandard.Only bright spot is the contractor is very good but this doesnt make up for the fact that weve spent so much money for such an unprofessional approach.Of course, Lowes responded to this review with a message that falsely gives the indication they are available to discuss and help rectify this situation. Calling that number gets the same on hold status of no response.Three months after Lowes contractor removed our existing cabinets, this project it is still incomplete. Cabinets are not completed, the tile back splash is not complete, the kitchen sink is unusable, and the switch and outlet receptacles are not covered because of the incomplete grout.Updating with photos- after approximately 7 months, this project is still incomplete. Over this 7 months with hours and hours of phone conversations and lost personal time to this effort, Lowes subcontractor finally successfully installed granite countertops after 4 attempts. However, with Lowes for every 4 steps forward there is a step or two backwards and now we still have damaged cabinets (new ones installed by Lowes) with scuff marks and pry marks from cabinet crews, and no schedule for completion or compensation for additional charges incurred by plumbers because of Lowes inability to follow through on their agreed-upon responsibilities.Updating after another month of stalled work has elapsed.I suggest that if you make the unfortunate mistake of doing business with Lowes home improvement services that you familiarize yourself with Californias Contractor Licensing Board.Also, consider the following:1) Who will be the specific Lowes individual responsible for managing the work of the multiple subcontractors and avoiding SNAFUs as those subcontractors finger point at each other2) Try calling that person several times. Try calling the local store and see if they ever actually answer the phone3) Ask them if any Lowes employee will actually be on-site4) Do not pay in advance5) Create a specific checklist for your work. YOU WILL BE THE PROJECT MANAGER. Lowes will not take any responsibility.6) Be ready for missed items. One or more of their Subcontractors will flake and call you on the day before their work is to be done to reschedule. You WILL lose several weeks of schedule because this will wreck the contingent schedules of the other subcontractors.7) Dont allow Lowes to convince you to get someone else to fill in for that work that their subcontractor missed. Even if you already paid Lowes for that work, IF they reimburse you, it will NOT be timely.Further update: Lowes Executive Customer Relations team considers the damaged cabinets shown in the photos below to have been installed in accordance with industry standards.

Name: G***
Date: 2023-05-02 00:40:28
Rating: 2
Comment: Awful customer service. 👎💩🔨🚫🖐🧯 I went into this store to look at doors that I need to purchase seven of. One in particular didnt have a price on it & the Lowes sales associate said she didnt know & couldnt find a price either. 🙄 Gave me a womans name in that department to call the following day who was supposed to be an expert. Called their store 4 times and no one ever answered the phone no matter which department I called from doors to customer service to the operator and after hours of trying to get through with them not answering their phone, I was politely told from a recording Sorry our store is now closed, please call back tomorrow. After reading all of these horrible reviews, looks like Lowes has the audacity to respond with an Oh were sorry but doing absolutely nothing to resolve any of these issues, so I refuse to let them deliver or install anything for me if this is how they treat their customers and just adding to the horror stories of poor customer service and inconveniences. Lowes must be doing a great job sending their potential customers over to Home Depot. To date I cant say one bad thing about HD.

Name: A** G*****
Date: 2023-04-28 20:28:55
Rating: 1
Comment: Kaprit i guess is her name, i was standing in line on the phone w my wife n she comes up to me and states “ can’t you read?! It say’s the register is closed”. Was it too hard to say “sir, this register is closed”? Is that how you talk to everyone? Just plain rude.

Name: T**** W****
Date: 2023-04-25 17:35:52
Rating: 2
Comment: Two straight terrible experiences in a row. First they have nobody to cut any lumber, they dont answer the phone and then cant find 551 pieces of lumber that they have in stock. No thanks. Worst Lowes for 20 miles in all directions. Folsom and Rancho Cordova are way better.

Name: J**** V** C****
Date: 2023-04-24 21:48:51
Rating: 1
Comment: Ive called & gone into the store on several occasions to order a custom security door & have rarely been successful in finding help. I went in again today & waited for a while at the mill works desk, then I went to the pro works area & there were about 10 employees standing around talking, helping one customer with 2 waiting behind them. That is my usual experience of Lowes. I much prefer Home Depot. The only reason I go to Lowes is because I put a down payment on this security door.

Name: T**** F*******
Date: 2023-04-23 01:57:15
Rating: 3
Comment: I bought a craftsman Weedeater a week and a half ago and it won’t stay running. I waited on hold to ask someone what my next step was for 30 minutes each time and never did get through. I called several times throughout the day.. So frustrating, so I will get in the car because they can’t get on the phone. That’s ridiculous!

Name: S******* M***
Date: 2023-04-21 05:45:27
Rating: 1
Comment: Horrible customer service. We ordered appliances through them, and have yet to receive them. The delivery drivers lied about calling my husband 4 times to drop off our order. Never once received a phone call. They took a photo and never knocked on the door. (I found out they took a photo from the delivery call center). Now I have been trying to figure out how to receive my items. No one is giving us a straight answer on when our order will be delivered. The store won’t give us answers, the delivery service won’t either. We keep getting told that we will receive a call for delivery, but yet have not gotten one phone call. Do not buy your appliances here unless you don’t want to receive them. We bought our dishwasher from Home Depot and totally different experience. Easiest process! 3 clicks of a button online, delivered, and set up. My husband mentioned to them our experience with Lowe’s, and the Home Depot delivery service said they had heard about their shady delivery drivers. They have a bad reputation if their competitor company is aware of their issues. We will never ever buy anything from here again. Calling corporate tomorrow to see if I can finally get some answers. The most unprofessional, bad customer service I have ever received from a company. I cannot say enough on how upset I am with this store!

Name: S***** R****
Date: 2023-04-14 23:43:47
Rating: 1
Comment: Came here a couple months ago for a refrigerator and couldnt get anyone to assist so ended up purchasing from Costco. Today, I was here for a simple tool and waited over 20 minutes with no help. Im done.Well, six months later and I decided to try purchasing a edger. ZERO customer service. Management here clearly could care less about their customers. Walked out empty handed

Name: R** D****
Date: 2023-04-13 17:37:15
Rating: 5
Comment: Lowes is lowes if you know what your after and where it is its great. Just dont go in there expecting help if u need help track down an employee and be specific. your trip will go alot smoother.

Name: R****** J***********
Date: 2023-04-10 02:50:37
Rating: 5
Comment: Lowes has it all, well stocked with all the items you need for a happy home. Reasonable prices and quality products are at your fingertips at Lowes. Whether your a Contractor or a DIY customer you wont be disappointed.

Name: C**** G********
Date: 2023-03-28 03:49:07
Rating: 1
Comment: We came to get 5 giant bags of ground cover. Lowes had only 1 cart to carry them. I was lucky enough to search high and low and found it. We waited 1 hour in line to pay for this. Lowes had only 1 cashier in the garden department.

Name: K**** H*******
Date: 2023-03-13 19:39:58
Rating: 4
Comment: It is a good store but they need more people on the floor to help people find what they need. Can never find anyone to help you. Had a good experience at the store on Greenback today asked where to find mouse traps and someone knew just where they were. Yeah for Lowes. Another good experience at Lowes on Greenback. Im handicapped and a young man I asked where to find zip ties and a bathroom door knob showed me the isle where the door knobs were and said he would get the zip ties for me. I couldnt find a door knob, went up and down the isle. He came back with the zip ties and I told him I couldnt find one, it took him just a few minutes to get two different colors of one.. What great service at Lowes today.

Name: N**** M*****
Date: 2023-02-27 21:06:58
Rating: 1
Comment: Do not by appliances here if you are needing their installation services!! I have been trying for almost 2 weeks to get any information on my range install (after purchase on 2/14). This has taken multiple trips to the store, three escalation call to install customer service # and still no contact from any installer. Trying to call the store is a joke, the call goes goes around and around and you never get anyone, and they refuse to give you another inside #. What is a customer supposed to do, cancelling my order may be my only option soon.2/27 Update** we finally got an install date and time, the installer goes to the store to pick up the range and is told there are none in stocks! Now I paid for this on 2/7. I drive again to the store, the manager checks, and yes, there are 3 in-stock, the warehouse guys must have just looked at the wrong appliance order, sorry. Again, dont buy here unless you are picking it up and can install it yourself.

Name: M******* S******
Date: 2023-02-07 15:29:11
Rating: 5
Comment: I really like this Lowes its not like home depot where you literally have to chase people to find help. Every single time I come here someone ask if I need help and its never a feeling of annoyance by the employee. I hope everyone is being kind this crew because they have alot of hard work while providing the best customer service they can. I came in during a rush had to order 630 bricks for my greenhouse and the guys just quickly came in with the fork lift dropped it on the truck, boom! easy! I get in and get out at this place.

Name: S*** N*****
Date: 2023-01-12 23:10:25
Rating: 5
Comment: Mark B from 2755 was at this store today & was VERY helpful! He left what he was doing to walk us out to the garden section to find what we needed! And thankfully too because we had walked passed it several times! Thank you, Mark, for going out of your way to help us in a store you arent even normally in!

Name: J** N*
Date: 2023-01-12 05:34:53
Rating: 1
Comment: Worst lowes that I’ve ever been to. Pickup order for 3 boxes of flooring material to cover 50 sq ft for over $100 dollar and they gave us 3 single pieces less than a sq ft each. Went back inside to resolve issue and the store clerk said “it doesn’t say box anywhere” and made us wait over 30 mins for them to “confirm with the flooring department” I am baffled at the professionalism and idiocy at this location

Name: M*** D**
Date: 2023-01-04 18:07:10
Rating: 5
Comment: Well they had said no generators in stock but I found high on racks but were very helpful to get them down quick and was out of store 15 minutes later great staff

Name: M****** R***
Date: 2022-12-22 15:29:14
Rating: 1
Comment: Appliance dept was not very friendly, made comment that Customer Service does not know anything. I was trying to follow up on a washer that needed repair since Oct. 13, 2022, and I have a factory warranty, and A&E Factory that they had contract with, after at least 15 calls, told me to go to Lowes( where I originally bought the Samsung washer in June, 2021), to tell them that per that company, they had requested that the washer has to be replaced since the parts ordrred on Oct. 28, 2022 never came. I went to Lowes twice and never got a good answer, sent me back abd forth, even the manager does not really care that until now, Dec. 22, 2022, the washer has not been replaced. Bad, bad review. Bad communication! Never again will buy an appliance and pay for a warranty that is not guaranteed to work for you.

Name: B***** W*******
Date: 2022-12-17 01:26:46
Rating: 3
Comment: We ordered a new refrigerator. Ours stopped working. They couldnt deliver it the first time because we have a steep driveway. All other deliveries can be delivered. Had to wait 5 more days so they can bring a small truck to drive up our driveway. The person in receiving was rude. Said if they couldnt deliver it the first time what makes me think they can deliver it the second time. We usually shop at Home Depot. I guess we will continue to do that.

Name: J******** R***
Date: 2022-12-15 03:55:53
Rating: 1
Comment: Tonight my husband and I went to get a toilet and a Christmas tree. Yes odd combo! There were no flat carts available so my husband had to drag the toilet and tree up to the register. We asked if they had a flat cart and they said maybe in lumber. Hmm ok. I said well since four of you are standing here and I have one foot could someone please assist? (my foot clearly in a medical boot) My husband went to get the truck and they called a senior citizen “Steven” from the back. He helped my husband load the toilet in the truck while the other four workers just stood there staring. (All in there 20-30 year old range) I can feel myself getting so irritated...i asked the guy “ teddy help just don’t stand there” as one of the ladies finally attempted to move the tree. Pathetic teddy said “ I can’t” as he grabbed his back. teddy go sale flowers at a flower shop!!! Lowe’s hire some real workers if you can find them. These people were completely useless. Your paying Walmart greeters. They just stand around. Done!

Name: B****** M******
Date: 2022-11-27 23:58:14
Rating: 1
Comment: The sales associate who rang us up was very nice but my husband and I waited an hour and a half for someone to help us load a shed. We ended up just doing it ourselves. We had another customer help us before one of the workers which is kind of ridiculous.

Name: E**** A*******
Date: 2022-11-17 22:31:02
Rating: 1
Comment: Super unfortunate to spend hundreds of dollars on an appliance for no true and factual communication on delivery just to have the product arrive an entire week LATE with no communication and it was damaged. Then get told well open a case and have a manager call you. And its been over a week and no manager has called.Literally yall, just dont waste your time. Go to Home Depot instead.

Name: N****** S********
Date: 2022-11-16 20:11:58
Rating: 4
Comment: If the employees didnt act all weird following me around like Im a thief, when i have never stolen ever from there, is a little disappointing. But at least they arent as bad as Walmart

Name: B**** G*****
Date: 2022-11-14 01:37:18
Rating: 1
Comment: Bought 10 bags of wood pellets. After being told they were sold out. Had a nice kid Jorden help me load them in my car. Being elderly and a few disabilitys. I mention Ill be back in a hour for 10 more. That time he stood there with another associate 5 ft away and watch me do it my self

Name: A***** L*****
Date: 2022-11-11 19:08:22
Rating: 1
Comment: Ordered a washtower and they delivered the wrong one on a Tuesday. We had to refuse and go to the store to reschedule because getting through on their phone line is about as likely as winning the lottery. They said they would have it delivered Wednesday or Thursday. When we didnt hear anything on Thursday we had to go back to the store again to check on the status. They said it was scheduled for a Friday delivery. Well.... Its Friday and we have not received a call saying the delivery window. We will have to go to the store yet again for the third day in a row to see what the issue is. It wouldnt be as much of a problem if you could just get through to someone instead of having to go in the store every time.

Name: B**** C****
Date: 2022-11-07 18:49:57
Rating: 5
Comment: Lowes in Citrus Heights is still as ive found one of the few big box stores that will provide real assistance when needed, has good prices and puts an extra emphasis on Veterans in providing discounts & priority parking spaces just identify yourself as a Vet and sign up all future transactions are discounted when you give your #. Cant fathom how much money I have spent in the 15 or so years this store has been open but if ever an issue they have easy return policy and as I said above always helpful wich is something sorely missed these days. Anything you may need for home or project is almost always in stock but they do also have online shopping and delivery for certain items. The 1 thing you do need to check tho is call & verify if something shows in stock online is not always in stock as they too are a victim to shoplifting and that throws off counts, it is just as frustrating for them as it is us when we think that 1 widget we need shows online and you drive there and its gone, they have always been helpful to me tho with just a phone call

Name: J***** Z*******
Date: 2022-10-31 20:07:41
Rating: 1
Comment: I have been calling the Lowe’s Citrus Heights location for the last past three days and no one has answered my call. I have requested to be transferred to multiple departments and I get nowhere. The ones that do answer don’t say hello and introduce themselves and ask me if I could please hold, I just immediately get put on hold, then hung up on. What kind of customer service is this? The store manager is running some Mickey Mouse show over there for sure if he allows his employees to treat customers in this manner. I knew I should have used Home Depot for my paver patio project.

Name: J**** A
Date: 2022-10-22 19:46:46
Rating: 1
Comment: Just got an electronic fireplace delivered it was supposed to be assembled, I paid for it but surprisingly its not... no answer from the store... I guess thats how they do business...

Name: K M
Date: 2022-10-19 16:22:22
Rating: 5
Comment: I choose Lowes over Home Depot whenever possible. The staff here has always been helpful and at times above and beyond. I came in to buy 20 bags of mulch and got maybe 2 in my truck before two young women came out and helped me manage that in no time. Wouldn’t even let me tip them.So all I can do is leave this review 🫤

Name: J** C***
Date: 2022-09-14 21:43:44
Rating: 1
Comment: I’m disappointed with this location. I spend a lot of money at this Lowes, I’ve bought 3 grills, one blackstone, couple microwaves and several other appliances, not including the nickle/dime stuff I buy from their. Customer service doesn’t exist in this store. I wasted almost 2 hours trying to call customer service on a delivery issue and they don’t answer. I don’t spend tons of money places to be given the middle finger. This store is no longer going to be getting my business. Reach out to Twitter and they don’t even bother to respond either. I literally have to do that 15 mile drive 1 way to handle a delivery issue (they showed up without calling me like to specifically asked for a call ahead so I can come home for the delivery. They never called!) so I called the Folsom location and all they could tell me is they can’t help and that they’ve been hearing they never pick up the phone! I’m fed up with this! I’m a business owner too, and I can assure you I’d be held accountable for this terrible service.

Name: S*** S****
Date: 2022-08-22 15:02:05
Rating: 1
Comment: Horrible customer service. Went here to buy a blackstone grille, asked 4 people to help us and they all said it wasnt their department so they could help. One guy in a camo vest completely ignored us and took a personal call, from the looks of it. Waited in front of the grille for about 15 minutes and no one from the department came by too help. Ended up leaving and buying it from walmart. Will not be going back here again

Name: S***** R*********
Date: 2022-08-17 16:51:33
Rating: 1
Comment: I don’t typically leave negative reviews but they do not even deserve one star. Absolutely the worst experience I’ve ever had. We bought a new house a few months ago and went to Lowes to purchase all new appliances. The first delivery was to be a new refrigerator. The delivery/install service was nothing short of a bad joke. They showed up hours early and demanded either me or my husband leave work to accommodate their early arrival. The delivery/installers were extremely rude and they broke the refrigerator during install. When I asked how they were going to replace it, I was told that it wasn’t their problem. Add to that the worst customer service experience in trying to get a replacement and ultimately fighting for a refund. Worst experience after spending THOUSANDS. I would drive an extra 10 miles to purchase just a nail from anywhere but Lowes, just to avoid giving them any business after that treatment.

Name: T**** G*****
Date: 2022-08-15 00:06:23
Rating: 2
Comment: My goodness this place has gone downhill! Service mean NOTHING here clearly. Was in on Sunday around 3pm and spent around $220. Went through self checkout and one of my items that had a sign on the shelf for a sale (rung up $22.48 and was signed at $16.99) scanned in wrong. I told the attendant at self checkout the price rang up incorrect from the sign. First question he asked me was did I take a picture of the sign? I dont know about most people but I dont photograph the signs of every item I buy. I replied no but there was a sign that said it was on sale. He proceeded to check the price on his register (same way I did on mine) and said the price was $22.48. Didnt offer to call someone or even bother to look. Customer service doesnt seem to be in the protocol. I even overheard an employee in the window department walking to another employee asking for help. The employee asking for help had a customer in tow and the employee who was asked for help states loudly after being asked if he could answer a question Im going on my lunch break so that should answer your question and laughed. Totally disgusted by the lack of effort and professionalism in this store. I guess Ill go to Home Depot or Emighs where people know the meaning of customer service.

Name: L*** S*****
Date: 2022-08-12 15:36:52
Rating: 5
Comment: I had a very pleasant experience in the Lowes Citrus Heights location. So much help in many areas. Starting with Chip who gave me the cart I so needed☺️ Help loading and even the helpful cashiers when I cut my hand loading the ship lap came to the rescue with a band aid! Found everything I was looking for!Thank you

Name: G****** H*******
Date: 2022-07-20 19:26:46
Rating: 3
Comment: The staff wasnt helpful this time. But I had to go for a kitchen faucett and it was the end of the day.Bought the faucet, asked about fire extinguishersi asked domeone if they could go get me one...They ignored me and that was it. Probably were closing and didnt want to stay late. So Iwill go else where to buy my extiguisher. They most often are $ .50-$1.more expensive that other hardware stores.But they ARE WELL STOCKED, CLEAN, PRICES ON STUFF AREAlways marked which makes check out quick/easy.

Name: J******** S
Date: 2022-07-14 00:06:10
Rating: 1
Comment: We ordered a washer & dryer from Lowes and had to return it the same week as the delivery company had incredibly poor service. When the delivery people came to my house to deliver & install my newly purchased washer & dryer, I was caught off gaurd because I hadnt received a call from the delivery company of what time frame I should expect the delivery. Because I couldnt get to the door on time, the delivery people left, didnt leave any communication behind and when we contacted the delivery call center I was informed that a dispatch rep will reach out to me with a new delivery time frame. Which was not true. I was never contacted back, we ended up having to call the delivery call center 3 times to only be informed that the delivery people were done making deliveries for the day. That was before 2:30 pm. And when we spoke with the manager at this delivery company, we were told that its OUR FAULT for not answering the door on time. Apparently, this companys motto is theyre right, youre wrong, you snooze ya lose.We ended up buying the exact same washer & dryer from Home Depot which costed much less than what Lowes charged us. And, experienced a much better and professional customer service.

Name: J*** C***
Date: 2022-07-13 22:23:16
Rating: 1
Comment: Delivery company is trash. Cant call the day before to make sure delivery time agreed upon is okay. Then show up whenever they feel like it without even calling ahead of time. Delivery team at lowes was no help at all. Overall terrible experience after purchase and will return all of it for sure. Dont waste your money here.

Name: p*** g****
Date: 2022-07-03 02:37:24
Rating: 2
Comment: The cashier that did my transaction seem to be a little rude. Shouldn’t she asked me if I have a military or a business account before she starts ringing up my items? It seems every cashier is different when I go in one will ask me a bit before hand and then some do it after I’m a little confused. She seem to be a little put out after I told her my military ID after Sherman up my item which was only one item.

Name: G************
Date: 2022-07-01 17:00:01
Rating: 1
Comment: STEER CLEAR OF THIS LOCATION.There are plenty of other Lowes Stores to choose from that wont quite literally try to rob you blind. The customer service is abhorrent - be prepared to be charged for things that you expect to be fulfilled and let down with absloutely no option for recourse; and 8 times out of 10, you will not get everything you ordered. The store will not fulfill your request for a refund, lowes customer service cant do anything for you because its up to the store itself to complete anything.Ive had 5 complaints escalated to the District Management level and its clearly a funny joke to them because none of the 5 complaints have had even an attempt at resolution.If you want to buy a plant or some small hardware from here, no problem. But I IMPLORE you to choose ANY other location for appliances or anything of big monetary value.Unacceptable and deserves zero stars.

Name: I A
Date: 2022-05-22 23:56:14
Rating: 1
Comment: Great store, great selection but very poor customer service on returns, staff ignored all my questions and greetings, does not greet customer at all. 0 stars.

Name: m**** t****
Date: 2022-05-09 17:37:06
Rating: 1
Comment: I called this morning to get some info on a paint color from the paint department. After being connected I was explaining to the clerk what I needed. I was disconnected. Giving the clerk the benefit of doubt, I called back. After attempting three times to speak to someone in paint and not being able to talk to anybody I attempted to talk to the store manager. I was again disconnected. Very frustrating.

Name: B H********
Date: 2022-04-20 21:20:45
Rating: 5
Comment: Love this place. They got veteran parking which is hit and miss sometimes but is still nice. They give veteran discounts. The selection is good. The plants and garden area is really nice. Bought a hibiscus from there 5 years ago and its grew like crazy.

Name: T***** G*********
Date: 2022-04-10 01:23:47
Rating: 2
Comment: I felt invisible to all the staff that assisted me at guest services for returns.I understand people have their own task to finish but at other Lowes locations, I have always been greeted and acknowledged properly as well as being told an ETA of when help will be available, they also executed an attitude of putting the customers time before their own.This Lowes location did not provide that, I hope that it will improve because I enjoy this location for its plant selection and easy to browse through aisles.

Name: A** L*****
Date: 2022-04-10 00:25:00
Rating: 4
Comment: The garden center is pretty nice they have a lot of pretty annuals for your spring color, lots of cute succulents and cacti and tons of planters! The cashier was a jerk but I didnt let it ruin my experience. I still like Lowes better than Home Depot.

Name: L***** L******
Date: 2022-03-22 03:42:35
Rating: 1
Comment: I was going to explain in detail how terrible their employees were during my visit but after looking through reviews for 5 minutes it seems that parts already covered. Something needs to be done at this store the employees despise customers as if it’s not their job to help them. When I was checking out in the garden center my cashier was audibly screaming under her breath because she had to ring up my fuller cart and continued to scream and make remarks under her breath the entire time checking out as well as overcharge me. I went to customer service and got my money back easily but when I mentioned something about the cashiers behavior I was met with silence. Could’ve at least apologize but it’s okay I’ll just go to Home Depot.

Name: B****** w*** N*
Date: 2022-03-17 01:31:23
Rating: 1
Comment: Ive come to this one for 10 plus years. Over the last couple years More than a joke.I thought Clarence plants they charged me full price. No biggie go back in the cashier at returns was so over the top rude that it sounded me. I was speechless. Showed her the mark across the bar code she somehow missed & told her what the sign said. She literally walked away & put in some random price. Not to mention the lines. Today I go in & there was not 1 cashier on, the line was to the electrical department and self check out was a hot mess.I left my cart walked out& saw 4...yep for girls standing in front of the register talking about the lines. This lowrs is one of the worst now.

Name: R****** L****
Date: 2022-03-08 23:30:37
Rating: 1
Comment: The paint department sucks. One person trying to help everyone. I gave him my order and then he disappeared for 10 minutes. Another customer walked up asked if I was in line . I told him I didnt know where the guy went. That customer left. Two more people ask the same question. I told them they can have my spot I left.

Name: E***** F**** (***** F*****
Date: 2022-03-06 05:38:45
Rating: 1
Comment: Lowes used to be a good home improvement store. I have noticed in the last 8 years that the customer service has gone south fast. It used to be as soon as you walked in the door the first thing you heard was can I help you find something? Not anymore. Those days are long gone. I was trying to get a price on replacing a exterior door. I sent the email through the Lowes website but I never received a response. Working customer service myself for so many years it was very difficult to understand what happened.

Name: S
Date: 2022-02-15 22:57:53
Rating: 5
Comment: Yesterday I bought a small, electric leaf blower (Craftsman $79.99) but the battery wouldnt shoe a complete charge after 5 hour charging. Took it back this morning and got another one...same model. After 4 hours of charging the green light continued to blink indicating not fully charged. Craftsmans customer service said it takes 60 minutes to fully charge.Took it back and told the nice woman at returns the problem. I told her there was a better model at $99.99 but wasnt sure it was worth the extra $20. She told me to go get the more expensive model and the price would be $79.99! It took more than an hour to charge but the green light turned solid and I just blew off my balcony. Success 🙂

Name: F****** D*********
Date: 2022-02-13 02:35:37
Rating: 5
Comment: Love this store, but not some of their employees. Asked for some skylights and both employees looked at their phones and couldnt answer my question. Asked an older gentleman and knew exactly what i was talking about. Then guided me to other things i was looking for.

Name: C** D**
Date: 2022-01-24 08:35:37
Rating: 3
Comment: Lowes has a variety of products. This one has a little less than others however, it is overwhelming to shop as there is a lot of the merchandise on the isle floors. Feels crowded but its not. The indoor plant selection was great and the plants looked healthy unlike other places. I cannot complain about the customer service. They do not go out of their way to ask you for help but they are helpful when you ask for help.

Name: L**** h*********
Date: 2022-01-16 00:06:28
Rating: 1
Comment: Bad experience today at Lowes. We ordered for pickup got here at 3:30 and at 4:00 went inside to go pick it up at the pickup desk ourselves. There was at least one worker whos supposed to be delivering just standing there and apparently they couldnt get a hold of the other person whos supposed to be delivering pickups. We also tried four times to call in to talk to the pickup desk without anyone answering the phone.Tried to call the manager Aaron Ulrich at the number posted on the sign and it said this person is not taking any calls. Very sad at this poor customer service.

Name: R*** C*******
Date: 2022-01-08 16:41:31
Rating: 1
Comment: Plant guarantee..1 yrwent to return my plant that died after 5 months and had a receipt.the CS lady had no idea how to do a return. got the manager, a blackwoman. She told me no policy like that, we guarantee 90 days and onlyon certain plants. Rude and didnt even try to be nice. She gave me a storecredit..no people skills and they have no idea how to treat a customer, milliondollar company!

Name: L*****
Date: 2022-01-06 04:36:23
Rating: 1
Comment: Monday Jan 3 2022 - 1 employee at paint desk avoiding eye contact and verbal contact with customers in line. After 30 minutes as third in line, I called store manager from cell to ask for more help. After additional 10 minutes messaged corporate for help. Finally three more employees showed up and spoke with customers and got things going. Only took about 45 minutes to get one gallon of paint.Jan 5, 2022 - visited paint desk at 6:15pm. No one in sight. Pressed designated button to call for help. 5 minutes later pressed it again. Asked cashier if someone working. Cashier pages on intercom for assistance 2 times. After 20 minutes of waiting with no response from employees, left the store.

Name: S*** R****
Date: 2022-01-06 02:11:06
Rating: 1
Comment: This store is run by crooks. They will steal your money for an appliance and either never provide the appliance or give you someone elses used appliance. Theyve given me a refrigerator with old food when 9 ordered a brand new fridge. Stupid me I went back for my washer and dryer. They charged me for something that they didnt even have available and refused to refund me my $3k for the appliances. Now I am stuck with no working appliances and I cannot afford to purchase new ones from somewhere else. They told me they were unable to exchange them. I had to purchase a second order for another $3k. No way am I doing that. Out $3k.... boycott this store. They ARE terrible.

Name: o*********
Date: 2022-01-04 01:22:38
Rating: 1
Comment: Delivery people not wearing masksThey broke the refrigerator they deliveredThey took our dishwasher without installing the one delivered.Store and Regional Managers are on vacation.Covering regional manager is in another state. Promised someone would call me Monday.Took 8 hours of calling to get the dishwasher installed.Store managers still MIA.Covering Regional Manager wont return calls.Monday: no calls from managers, no managers on duty, no one running the ship.This store has no leadership.Wont be using my Pro account anymore.

Name: B** G******
Date: 2022-01-01 18:31:20
Rating: 3
Comment: I am a big fan of Lowe’s but it’s a bit of a drive for me to get to this location, so I tried calling ahead to ask a question. The phone system is an unfriendly labyrinth of both AI conversations and keying in your menu choice, only to be automatically routed back to the first menu. After five minutes of not speaking to a person, I hung up. Also didn’t drive to the store. Sorry Lowe’s, you’ll need to do better.

Name: C***** B**********
Date: 2021-12-30 15:33:53
Rating: 1
Comment: This is for corporate. I’m just trying to get a water filter replacement on my fridge, because I got the warranty and it’s been over 6 months.I called the number, it’s after hours, So I scheduled a call back for the following morning. I get the call, an automated voice says press 1 to speak to the agent, and then I’m told immediately that the agent has disconnected, and the good bye.This has happened multiple times so far.Is this how you deal with your phone queue? Just “call people back” only to hang up on them? How brave of you.What an unprofessional way to run a business! Let’s get some oversight on this.I just want a stinking water filter, it’s not that hard.

Name: J***** H*****
Date: 2021-12-12 19:02:52
Rating: 5
Comment: Anthoney is one hell of a worker .. the wood cutting machine is down… so he cutting all 20 pieces all by hand& made nice cuts ! I advise the store manager to fix the machine because you missed out 4-5 people trying to get there wood cut and that’s missed money. I’m glad I got here when I did or I’d be here forever & thank you Anthoney for getting me out of here in a timely manner I respect your hard work !

Name: B** M
Date: 2021-11-25 04:04:16
Rating: 5
Comment: Ordered a few items for curbside pickup. After I pulled into a pickup spot, one of the employees who was cleaning a spill in the parking lot left that job to verify I was here for a pickup. He went into the store and brought out my items. Very fast and courteous service.

Name: D**** F****
Date: 2021-11-10 21:29:45
Rating: 1
Comment: Terrible Experience. Purchased an oven for $2,500. After 3 months I got a call that they would have it installed. Nobody showed to install. 1 month later was told the same thing. Installer opened package and oven is dented and scratched. I called Lowes and they told me they would replace. Now I received a call 2.5 months later and am told that they will not replace. So Ive now spent $2,500 for a damaged oven.

Name: J**** M
Date: 2021-11-09 23:43:48
Rating: 1
Comment: Where the only thing positive about Lowes is they are usually pretty well stocked. Beyond that its hard to visit here. It really seems they try their hardest to force you to self checkout by putting people not trained on how to use a cash register. If you are like me and refuse to use self check outs, The first few times, I kind of figured maybe was a bad employee, after several visits I am positive its either training or lack of training and or their system is so outdated it just cant keep up, I think its a combination of the 2, because I know I tried self checkout 1 time there and I think I could have downloaded a movie through AOL in the 90s faster than it scanned items( yes I am joking but for real it was slow)

Name: T* B***
Date: 2021-09-13 00:15:55
Rating: 4
Comment: Lowes is a provider of the low priced supplies you need to get your job done

Name: J***** B*****
Date: 2021-09-06 19:22:47
Rating: 4
Comment: For a Lowes it is good. We went in to get some patio furniture. We found a associate who helped us immediately. They did not have one of the items but found it at the rancho store. They also called the store and asked them to hold it for us. We were also in need of some sprinkler parts which did not go so well. Majority of the parts and sprinklers were sold out and have been for weeks. All in all every time we go to this Lowes it is never a bad experience.

Name: S***** M******
Date: 2021-08-04 16:45:23
Rating: 1
Comment: I gave a 1 star because there was no lower rating. Horrible customer service, clueless management and cashiers. Waited 35 mins @ the paint dept nobody came to help even though i pressed the service button several times. Cashiers saw me and just said were low staffed when i found the manager all she said was we dont open it till 10AM. Wouldve been nice if one of the cashiers that saw me and the manager who heard the service call from the paint dept wouldve told me something. Will be going to home depot from now on.

Name: J***** D******
Date: 2021-07-31 03:44:09
Rating: 1
Comment: Do not go to this Lowe’s unless all you want is frustration and multiple trips. A week ago we went to get paint. It literally took over 30min. we got there at 7:23 and wasn’t helped till 8:00 terrible management. Just tonight I went in to buy an AC unit. We found one that works for our sliding windows. We got home to set it up and it has been used as well as missing parts. This Lowe’s is just terrible I would say it is worth driving to any other one or better yet going to Home Depot.

Name: M** L******* E**** I**
Date: 2021-07-17 01:01:48
Rating: 1
Comment: Every Store Associate needs retraining from Management to Associates on the sales floor! Customers should never have to help staff with location of products or availability of products in store they should know or were trained to know!

Name: B* T***
Date: 2021-06-29 00:45:53
Rating: 1
Comment: Lowes has the worst customer service. I bought their gazebo and had it delivered the next day. Well when it was dropped off the big cardboard box was inside a big steel cage that looked like. Shark cage. Big and heavy. I asked the driver if he was going to take the steel cage away and just leave the box. He said they leave everything for the customer. I told him I had no use or room to store such a huge item. This cage is about 8ft long and 3 1/2 ft wide or so. I tried to call Lowes store number on the receipt and their automated system just kept looping me back to the main menu over and over again. I called the pro desk at a different number and got a hold of a person who said he would transfer me to a manager. Then it rang and rang and then hung up on me. I called back and they said they would get a manager to call me back. Waited over 2 hours and no callback. Called the number and now its a repeat of looping in the main menu. Why have a store number if no one is answering the phones. Worst customer service experience.

Name: F** M********
Date: 2021-06-24 20:25:43
Rating: 1
Comment: I am a 60 plus year old woman. I came in to Lowes to pick up a replacement toilet. I walked around the store trying to locate the Bathroom Fixture Aisle. I also was trying to find somebody who could help me.I finally found where the toilets were. I found the one that I wanted. Id already been online and knew exactly what I wanted.Then I started looking around for someone to help me. I walked around looking for a cart. The toilet was to heavy for me to lift. I asked several people if they could assist me. They were all too busy. Instead of saying let me call for someone to help you, they just walked away. I kept looking for a cart. Finally after 10 minutes, I went back to the area to see if I could get some help. I finally got someone to stop and asked for help. I needed a cart, it was to big for a shopping cart. The Lady said if I go out into the parking lot, I may find one. Then she walked away. Never asked let me get you some help. I left almost in tears. I have to have a replacement. Ive rented for the past 14 years and one of the toilets needed to be replaced. The bathroom fixtures are in the very back of the store. After my wandering around the store for 15 minutes, no one asked if I needed help. No one cared. I couldnt do it myself. Because I have to have one, I was forced to order it on line. So on top of the cost of the toilet, I have to pay a $79 delivery charge. Lowes is the absolute worst at Customer Service. I am a Supervisor of Customer Service for the past 6 years. If my employees behaved the way Lowes Employees behaved, there would be consequences. Re-training. This isnt the first time I have been to this store and received this type of treatment. I thought since it wasnt the weekend, but the middle of the week, service would be better. I was so wrong. I will not be back. Worst Customer Service in Sacramento.

Name: S**** G***
Date: 2021-06-20 09:26:24
Rating: 1
Comment: Saturday afternoon before Fathers Day. A big ad in play, California finally open, you would expect Lowes to be on its A Game. Unfortunately not, stick to buying on line and parking lot pick up because not only is the store a mess, but the lines in check out are now longer. This past Saturday? One cashier and several broken self checkouts resulting in two lines at least 10 people long.Online buy and pickup may have sustained retailers during the Covid restrictions, but that model kills impulse and accessory buying. Terrible in store service will drive me to remain an online buyer.The upside is that when I found someone to help find stuff, three of the four I talked to tried to help. One from Paint did walk me back to Garden which had sent me to Plumbing. Clearly the Manager on Duty was overwhelmed and had plenty of reasons things were so backed up.But this was Fathers Day and the stuff I wanted to buy was on their ad. I drove past one of those orange stores as well.

Name: j**** f***
Date: 2021-05-24 21:52:03
Rating: 1
Comment: Absolute worst Lowe’s store that I have ever dealt with. I had an online order for delivery which was never delivered yet it was marked as delivered and I was charged for it. I have called over 50 times trying to speak with the stores delivery manager. Out of 50 calls I’ve only been successful at speaking to anyone two times. Deapite leaving two messages for the delivery manager he has never contacted me. I will be dealing with my credit card company to have the charges reversed as no one at Lowe’s of Citrus Heights is willing to speak with me or give me anything resembling customer service

Name: B****** W*
Date: 2021-05-15 02:53:59
Rating: 3
Comment: We usually go to Home Depot for sprinkler parts during a job but Lowes was closer so we decided to try. This parking lot is always a nightmare bc it is too small for the amount of business it does, there is no trailer parking (not even in the Pro area) and the entire Sunrise Blvd side of parking spots they have fenced off for storage. So we were forced to first drive around the lot then around the entire building and park near Hobby Lobby and walk. No cameras over here so if our equipment ended up missing no way to try to figure out who may have done it. So we get to the PVC area looking for a 3/4 to 1/2 threaded adapter....not only are there entire rows of 3/4 parts just missing, you have to look at the bottom of one area and the top of the next for 3/4 parts. There was an empty box on the floor of miscellaneous 3/4 assorted pieces we also looked through (I dont know if it was left behind by another disgruntled customer or go backs that didnt make it back into their appropriate areas.) No luck! Now we can either leave and try Home Depot (30 minutes wasted) or try to think outside the box. My husband had to take a 3/4×3/4×1/2 T and a cap and make it work. Luckily he figured a way to make it work with the limited options available. Then we get to the front and opt for self check-out. Not only is there no employee assistance to be found but no bags at 3 out of 4 of the self checkout cash registers. With no one from Lowes to ask and no hope that one would be found, we just carried our good out. Next time we will drive into Antelope. I still give them 3 stars bc their garden area is well attended and attentive with checking out people efficiently.

Name: K****** M******
Date: 2021-04-30 00:06:31
Rating: 5
Comment: I love this place. Its clean, organized with lots of everything that I love to shop for. And the older man that was outside watering the plants was an absolute joy to talk to. He tried his darndest to sell me a mosquito plant aka citronella type geranium I think (but I already had way too many plants to buy that day). He told me he had one and he loves it. I giggled to myself. He was Very Very sweet. I wished I would have gotten his name because he should get a thumbs up from the boss.

Name: B*** D
Date: 2021-04-20 01:37:11
Rating: 1
Comment: I went to Lowes this evening to get a GFI unit for our bathroom. I wasnt sure which one I needed so I tried calling to try to get some help. I was very frustrated with the phone system because you simply could not get to a human being. After trying for several minutes and constantly being put in a loop-back at the beginning I gave up and went up to the front to speak to an employee. She indicated that she was just as frustrated with the phone system because she couldnt get through to a person either whenever she tried to call the store. So she called over the loudspeaker to try to get me help in the electrical department, to no avail. Another employee called on multiple occasions to try to get help for me in the electrical department, again no response. After about 40 minutes of trying to get help in that store I left. As much as I dont particularly care for their competition, thats exactly where Im going to get my part. With this kind of customer service, Lowes doesnt deserve my business or anybody elses was as far as Im concerned.

Name: S**** O*******
Date: 2021-04-18 20:31:31
Rating: 1
Comment: Order got messed up. Nobody called. $2500 in purchased materials pushed back another 3 weeks. Tried to call for clarification. No one EVER answers the phone. Emails unanswered. Mind you we waited in the store for over an hour to be helped the first time. Should have known then. Tried to call for an update. Still same problem. NO ONE EVER answers the phone. The answering service is worse than any I have ever experienced. What a nightmare. Consider taking your business elsewhere. You stand a better chance of getting good service at the DMV.

Name: M****** C*****
Date: 2021-04-17 22:26:31
Rating: 1
Comment: Everyone, stay away from Lowe’s custom installation at all costs. I repeat, even if you think “it’ll be fine.” It’s not fine. Everything is not fine. We thought so, too.Let me explain.We were patient with an order from mid January. The order came incorrect so the vanities and countertops were not installed. The cabinets sit in our garage currently.As luck would have it, the new countertops came in damaged at the store. That’s fine. Stuff happens. Thing is: we didn’t know this until we called. And they’d promise to call us back. They did! Just kidding. No nothing.Today, we decided to cancel the order entirely because we had zero communication for weeks and, when you do get in touch, there’s considerable lack of empathy for the issue. Plus, don’t try to call them most days but especially on the weekend because they are unable to pick up and it’s a “corporate issue.”Anyway, if you need things in the store, they’re great. We have some dope lighting fixtures. But, don’t get adventurous and order custom. Unless you are interested in buying frustration, then do it!

Name: R**** F*******
Date: 2021-04-11 03:30:29
Rating: 3
Comment: Usually I have a very good experience in this store however I was a bit disappointed this last visit they didnt really have anything I was looking for and the cash out lines were terrible, then they had no bags available at the self checkouts. I assume this was because the store was very busy however it was a far reach from the usual very pleasant easy experience Ive had in the past. Giving 3 stars and hoping things improve.

Name: S***** C*****
Date: 2021-03-27 09:57:59
Rating: 4
Comment: I had the best trip to Lowes today thanks to one of their team members Miguel. I was purchasing lumber to build a deck, and he took the time to make sure I had everything I needed to make it nice. Later he hopped on the register to help us checkout with the other team member so we didnt have to unload. The lady who helped us in the paint department with short hair was so kind and knowledgeable too, and found us to see if we needed assistance. The only concern was the cutter was broken so we had to go to home depot to get our 4x4s. Today Lowes was awesome because their team members cared so much!

Name: G*** S*******
Date: 2021-03-23 14:42:51
Rating: 1
Comment: TLDR/in short:-They never pick up their phones.- Make sure youre working with someone who is actually from appliances and not a fill in.-Double and triple check with the appliance department before you purchase to make sure they actually have the make/model you are buying, unless you want to wait months.I ordered a dishwasher for delivery/install. The evening I came in, I was told they had a few in stock. They also advised I would receive a call to schedule the install within 48 hrs. I had to follow up on day 3, only to be told the scheduling department was not there and was promised I would receive a call back the next day. Still after no call, I tried calling the store...no department but curbside pick-up answers. They transferred me back to appliances, but of course it ended up back to the phone tree, where no one answers. I ended up calling corporate who was helpful. After a long wait, they got through to the store who apparently advised my appliance wouldnt be available to order to their distribution center for 1 month, and then would be sent to the store 2 days later for the delivery to be scheduled. They advised I go in and talk to someone in appliances who could rectify the situation. I went in one evening, but was referred to their appliance expert/specialist, and hed be working the next day. I go in the next day and talked to him.Once I got in touch with him, almost everything was resolved. He explained the person who sold me the dishwasher didnt belong in the appliances section, and had no idea why he told me they had any in stock. He confirmed the unavailability of the appliance (Bosch) and explained a major backlog issue they were having with production. Ultimately, he offered to upgrade me to another, better dishwasher at no cost.On the day of the appliance delivery and install, I received an automated call saying my dishwasher was available for pick up. Ten minutes later I received a text from the delivery person saying he spoke with Lowes and they didnt have my appliance. After letting him know about the call, and the need for them to swap out the type of dishwasher, he called the store back. Eventually he texted and let me know it was all worked out but hed have to push back my delivery time a few hours. Once he arrived delivery and installation went fine.

Name: A***** M******
Date: 2021-03-09 04:07:33
Rating: 1
Comment: I had the same experience as everyone else with phones constantly routing back to the main menu. There are zero options to get ahold of anyone. Every time I order online, the order comes severely damaged. Trying to return an online order is near impossible if it’s a bigger order. The paint department ignored us for 30 minutes while we waited and kept brushing us off to other associates.... No one knows where anything is stocked. Also whenever we have been able to get ahold of the store, they are never aware that their equipment is broken for cutting wood etc. We don’t have this experience at other Lowe’s and only go to this location if we happen to be doing errands in this part of town. I officially give up because we have given them a solid 10 attempts and every time we come out disappointed. Officially throwing in the towel for this location.

Name: E*** W****
Date: 2021-02-11 23:41:30
Rating: 1
Comment: Impossible to speak to anyone. Voicemail is in a continual loop to nowhere. Dont even try to pick-up in store. Staff is friendly enough, but the store is so poorly managed that I feel sorry for them. I ordered an appliance before Thanksgiving. They already missed the 1st delivery date. I was called the day before item was to be delivered to be told it just shipped. It is now nearly 3 weeks beyond that and Im being told they hope to received it by the day I was told it would be delivered (2nd delivery date blown). I have only been able to get through the automated phone system twice in 3 months. I am now going to have to drive out to the store, AGAIN, to try to get some service. My appliance sale has shown as completed since the day it was purchased and has been on my billing statement since day one. We are now approaching 3 months and no delivery. I was only given 30 to decide on extended warranty on an appliance I cant even get delivered. Last purchase I will make on an item not in stock and ready for delivery. YOU HAVE OPTIONS - EXPLORE THEM!

Name: A P****
Date: 2021-01-24 19:29:24
Rating: 1
Comment: Update: Im lowering my review from 3 stars to 1 because they never answer the phone. I have a quick question and cant get through to anyone.-----This might as well be Home Depot. Crowded, no staff is available to answer questions, and it took me 15 minutes just to find a shopping cart.

Name: C**** F*****
Date: 2021-01-08 17:44:16
Rating: 1
Comment: Inconvenient and frustrating experience to say the least. Ordered a fridge online and had my delivery appointment scheduled. I recently relocated to the area and I am still in the process of moving. I drove hours to be here for the delivery only to get a call a few hours before the scheduled delivery stating that the item was not in stock, although it was when I placed my order. The employee re-sourced my order to have another store deliver it in two days as I will only be available this weekend. Upon checking my email it looks like it was scheduled for 9 days from now when I’m not going to be in the area. I called customer service and was on hold for quite some time. Once customer service got on the line she absolutely nothing to try to help me or solve my issues. I just had her cancel my order all together. She could have cared less. So frustrated.

Name: k*** s***
Date: 2020-12-31 02:19:47
Rating: 1
Comment: Super disappointed and frustrated with my latest experience at store #1540. When I went to return Christmas lights that were defective- this was the first opportunity that Ive been able to take them in- I was told that you are not able to make returns on Christmas items after the 25th of December. I had my receipt, original packaging and even a picture to show how they were defective. I was within my 90 days, the lights were purchased on December 11th. No where does this state on their return policy posted in the store of this change. I asked to speak with a manager and manager Terry on duty didnt even come after a phone call by the associate to help me with this situation. Literally was told there was nothing they could do. I even offered to take merchandise credit because we love to shop there. I worked at Lowes years ago in the return section and this was never a policy back then. If this is a new policy then they need to update their return policy posted on their wall and notify everyone when buying seasonal items of this policy. This is false advertising and now I have to call Lowes corporate office in the morning. They should have honored my return. So much for customer satisfaction anymore.

Name: R***** F****
Date: 2020-11-26 18:47:26
Rating: 2
Comment: Major concerns in this store. On one of my recent visits there were no carts as they were all in the parking lot. Customers were having to go to the lot to retrieve carts if they wanted one. Many were doing so without regard to sanitizing these possibly contaminated carts. I asked the person working the door to speak with the store manager. He asked in regards to what? I replied that I wanted to express my concerns about the cart situation. He walked over to the customer service desk and spoke to a woman who I later learned was the assistant store manger. She glanced in my direction numerous times during his 2 minute conversation with her. She then went back to what she was doing behind the desk. It looked like she was organizing product on shelves behind the desk, possibly returns. I waited for 10 minutes with her occasionally looking to see if I was still waiting until I gave up and proceeded to go to find what I was looking for. I have been going to this store since they opened, sometimes multiple times in a week or even a day. Most of the workers in this store are good at customer sevice however the few times I have attempted to talk to the pro desk I have had bad experiences. The latest instance I was looking for something to sanitize my flatbed cart with. They have a station at the front entrance I thought the could or should have one at this entrance. There were 2 guys at the pro desk that were just chit-chatting with each other and they could obviously see that I was looking for something but they never made an attempt to offer assistance. There have been other instances over the years where I have approached this desk, keeping in mind to go when it appears they are not assisting other guests, for advice on projects or actually ordering large amounts of material or big ticket items such as air conditioners or installation, delivery services and have been met with bad customer service. I understand that this department is to be used for contractors or projects, I have worked for contractors in the construction industry. That being said, there are some people in this department that seem to look down on or have actual disdain for the average customer.

Name: E**** M*******
Date: 2020-11-18 22:29:02
Rating: 1
Comment: I’ve been here twice where I should’ve been in and out in 5 minutes. I had a list and knew the aisle and bin numbers for each item. Since items weren’t stocked properly I had to wait for assistance. They first time I waited for over half an hour for someone to get something from a high shelf for me... ok whatever. I made the mistake of going in again today. Of course once again an item wasn’t where it stated it was online— I walked aimlessly trying to find assistance for about 15 minutes. Finally went to the self checkout who paged someone to the aisle I needed help on. I went back and waited for help. Nothing 5 minutes 10... nothing. So I just walked out. Just because you know what you want to buy or your a professional doesn’t mean you’ll revive any type of assistance here... Home Depot is just down the street— usually they have more staff it seems.

Name: K******* K***
Date: 2020-09-22 23:32:55
Rating: 1
Comment: WORST STORE EVER! Wish I could give them 0 stars! Ordered a refrigerator online and this is the location it was going to be delivered from. They were supposed to call and set up delivery but never did. Instead they took the item to the address where we haven’t even moved in yet. Contacted me later saying we will be there in 30 min. We told them we are not available to receive the item so they sent it back to the store. A few days later we get a call from someone saying they don’t have the refrigerator anymore, that they delivered it to someone else and they don’t know when, if ever they will have another one available. We told them to find us the refrigerator we purchased that was supposed to be delivered, the guy said he will call us back but never did. We have trying to call the store for almost a 2 weeks now for a refund but no one answers the phone. We live in the Bay Area right now so we can’t physically go in to the store.. now we have to make a special trip out there to deal with such an unorganized store!

Name: N******* Z* D***
Date: 2020-09-19 06:56:03
Rating: 5
Comment: Great adjustment to their operations amid the covid pandemic. I know for a fact that most other large corporate businesses are still struggling to coordinate due to many administrative personnel being mandated to work from home. Its rough for every business, mainly with coordinating with vendors/supply-chain, but Lowes is getting it under control quickly.I dont like all the negetive reviews about customer service and delivery operations. They seem to forget that in this pandemic, a lot of people have a lot more time on their hands, therefore customer service and delivery volume probably increased significantly, and needless to say that everyone in the country is experiencing a lot more anxiety than they would otherwise.I think theyre doing great with what they have, and they are improving day by day. That proves that they are focused on their mission.

Name: K* M
Date: 2020-09-12 22:09:59
Rating: 1
Comment: I had the worst customer service experience Ive had in 10+ years. First, no one answers the phone. It just rings into oblivion. Secondly, I had both a delivery and installation scheduled. The store sent the installers with incomplete materials. So, I then I had schedule another date for installation after receiving parts of the materials I requested. This was cancelled with no notice or information. When I called to ask about what happened, I got an automated system and never got a chance to speak to anyone. Instead I had to drive 18 miles to the store to get someone to help me. On arrival, I was not provided any reason or apology for what happened. I will never use this Lowes again. Beware if you do!

Name: D***** K*****
Date: 2020-08-02 20:20:27
Rating: 1
Comment: Terrible CUSTOMER SERVICE!! We have tried twice now to get a dryer delivered to our house.The first time the order was canceled with no notification to us.The second time it was marked as delivered we never received it The delivery manager told us that the driver canceled the delivery.we have been on the phone for 3 hours and have got a hold of no one including the store manager!They really dont want your money... Dont waste your time trying to get anything from this store.

Name: L**** M******
Date: 2020-07-10 17:37:32
Rating: 1
Comment: I know its a stressful times, but horrible customer service. I was cking out of nursery and watched a senior woman who had paid stand at the gate waiting. No one followed up with her so i asked her if she need something. Shed been standing there for almost 30 minutes for help to load her car. No follow up from cashier & where are the managers. If they are short on staff they need to get out and assist there customers . I helped load her car and she was off. Told her to go to green acres for garden supply. A little further but great customer services, lines go fast and there is always someone to ask a questions and to load car quickly. Shame on you lowes!

Name: S****** R****
Date: 2020-07-07 15:34:26
Rating: 1
Comment: I put in an online order 2 weeks ago for store pickup. Yes, the order was fairly large. After about a week, I tried calling and it kept kicking me out to the main menu. The next day I called first thing in the morning. So if you need to get ahold of anyone, call before 8 am. I was informed the order was not ready and to wait for the email. Waited a couple more days and called again. I was informed they were working on it. Waited a couple more days and received a call saying they don’t have the cable ties. I said fine, I mostly need the table saw and concrete mix. Was informed they were working on it. Finally called again today (it’s been two weeks). I spoke to a manager and asked why it was taking so long. He said he didn’t know and has been looking for some of the stuff for a week. It wasn’t staged properly. I asked how much longer it would be as I need this stuff today. He couldn’t give me an answer. I ended up canceling my order and will only be buying from Home Depot. I normally shop at Home Depot but wanted to give Lowe’s a try. I won’t be doing that again.

Name: D***** K******
Date: 2020-07-07 02:17:10
Rating: 3
Comment: This store location is a hit and miss. Sometimes they have what you need and someone to help and other times they dont have what you need and no one there to help. More often then not, I cannot find a good cart, someone to help or 1-2 cashiers open. Some employees are nice and will help, others are lazy and hide. Overall its an ok store.

Name: M*** M*******
Date: 2020-06-17 20:27:35
Rating: 5
Comment: All staff wore mask and went way out their way to happily assist me. They pre cut my plywood for me and even though I only needed 8, 2x 2x4 pieces they got the fork lift for the last 6 pieces to make sure I received premium stock. All of this in one visit. The check out staff were pleasant and personable. Lowes is my go to store. A great all around experience you wont find at the Depot .

Name: K**** H****
Date: 2020-05-31 03:42:34
Rating: 1
Comment: I ordered a BBQ online for pickup. I received the email it was ready 2 days ago. My husband and I went to pick it up and it took over an hour and 30 minutes. We waited in line to give the order # and ID, the guy said pull your car up and wait on the side and it will be right up. An hour went by, nothing so by this point he got back in line while i waited in the car in loading... he asked representatives walking by for help and they said they couldn’t help which I understand but we’ve been waiting for over an hour and nothing at least tell someone who can help. There was one person working the register so waited in line for 30 minutes again, after all that I find out my online order actually isn’t even there even though I received a voicemail and email saying it’s ready. I was told there were two in the back and one was for someone else, the other was missing a part?? So my option was to cancel or transfer to another store. Not happy and such a bad experience. Not only did we spend two hours waiting for 1 item but we didn’t even end up getting the item in the end.

Name: E*** M****
Date: 2020-05-24 15:36:52
Rating: 1
Comment: Little to no staff regularly. Long lines. Self checkout never works. The garden area have a good selection of quality plants, but expect extremely long lines for checkout. Thier online ordering is a joke. This store used to be great. Go to the home depot just down the road its organized.

Name: L** G**
Date: 2020-05-01 18:33:01
Rating: 1
Comment: My experience here has been the worst. I understand that Check our lines are longer wait times right now but the fact that I workers attitudes do not need to be rude.I bought a pressure washer and at ring out found out that the package is missing a key part to work. I was directed to go to customer service and wait another 20 minutes. Debbie, the representative who helped me took my product and receipt and without asking me processed the return without asking me what I want. She just handed me the receipt back and said it’s done. I said i just want to get the missing part or get me the item with all of its contents. Debbie said it’s done and that I would have to get the new one myself and go back in line to purchase.Terrible service. I hope you read this Debbie. You are a terrible at your job.Thanks,

Name: C**** A*******
Date: 2020-04-29 01:04:12
Rating: 1
Comment: I ordered a new dishwasher that I needed to install the next day, since the website said it was in stock. After paying for it and completing the order, THEN it tells me there is a delay in fulfilling my order due to higher than usual traffic, and I will be notified by email when to come get it. After waiting and checking my email, as well as the order tracking and getting no information other than that it was at the store, I called to see what was up, but nobody answers the phone....it just kept looping me back to the beginning of their options. Finally, I went to the store to find out when it would be ready, just to be told there were none available for a WEEK! This of course was quite irritating, so I had to cancel the order and start looking all over again. Deceptive advertising, poor inventory tracking, or whatever one chooses to call it does not bode well with me.

Name: B******* H********
Date: 2020-04-05 19:29:17
Rating: 5
Comment: My husband and I ordered a screen door on Friday for pick up on Saturday, and upon arrival they informed us the order was not ready and to come back. After trying to call the store and getting hung up on multiple times, we finally arrived on Sunday to pick up our door, only to find out every single screen door in the one we bought was damaged and we needed to find a different one. Cheryl was the saving grace for a 5 start review. Her customer service is unparalleled and she deserves to recognized for being patient and helping us out. Thank you for your help Cheryl, you are so awesome!

Name: J**** S****
Date: 2020-03-03 22:09:26
Rating: 4
Comment: They always have great deals Garden choices and beautiful Bonnie vegetables and fruits!

Name: P*** M**********
Date: 2019-11-30 04:56:52
Rating: 3
Comment: Came 20 before closing and had to experience rude customer service. Out the door with $200 items in the next five minutes since I knew what I needed for my project. Weak sauce.

Name: J******* W********
Date: 2019-11-19 19:30:16
Rating: 1
Comment: I used to shop here all the time. I had a defective part and they were not willing to return it. I had the receipt and packaging. They are willing to lose out on thousands for an $8 part. I will stick with Home Depot from now on. I have never had a problem with them.

Name: N** N**
Date: 2019-09-16 01:10:22
Rating: 4
Comment: Eh... The good thing is that a random employee asked if I needed help. That doesnt tend to happen at other big box home improvement stores.Maybe because its Sunday or maybe to push for self serve check out, but there was only one cashier. I refuse to use self serve check out because I care about Americans having jobs. So I waited. And waited. The cashier was very slow.The store was clean and well stocked. Few packages were strewn about.

Name: C****** G*******
Date: 2019-07-27 02:58:33
Rating: 4
Comment: My first time online purchase and pick up in store experience with Lowes was great. The online purchase went smooth. When I went in to pick up my order I went to the customer service counter as I didnt know where to go. The young girl who helped me made it clear to me I was at the wrong counter. I told her it was my first time at Lowes for online purchase pickup and the customer service sign indicated on line purchases. She told me she could help me because there wasnt anyone at the pick up counter anyhow. She helped me out and I was on my way in five minutes. I felt she could have been a little more welcoming, but not all personalities are for customer service.

Name: c m****
Date: 2019-04-17 18:16:41
Rating: 3
Comment: I was pretty disappointed with my online order. When I picked up the garage door opener the box was all torn and opened. I refused the one that their picker pulled. I went back and picked up one ( and they had several ) that wasnt all torn up.I would expect the above situation from Home Depot but not from Lowes. Also this was the first time Ive had a hard time finding help on the sales floor. Hopefully it was just a bad day because if they continue as they did this particular day, theyre going to be on a lower level. In other words equal to Home Depot. I drive 5 miles further to go to Lowes because in previous visits I was always pleased. This last experience left a bad taste.

Name: M****** B*****
Date: 2019-03-17 14:50:46
Rating: 4
Comment: Garden section has a lot of stuff in there.Nice helpful personal.Clean and well organized place.We like our experience there, and probably will go back.

Name: K*** L***
Date: 2019-03-01 05:17:23
Rating: 5
Comment: Greeted as soon as we entered the building and was asked if I needed help looking for anything in particular. Looked at refrigerators and every employee who passed me on the way to their brake room said hello and asked if I was finding everything okay or if I had any questions. We found a great fridge and they gave us an even better deal than the sticker price and then headed over to toilets. We left with a ton of knowledge about toilets and purchased two and a refrigerator. Now just waiting for them to be delivered on Tuesday. I wish I could remember the 2 main associates names that helped us. They were excellent. Plus one customer who knew quite a bit about toilets and installations. He too was very helpful. 😄

Name: H*** L*****
Date: 2019-01-30 01:16:13
Rating: 5
Comment: New Maytag washing machine and dryer. Better pricing than Home Depot and faster promised delivery time. Much better sales help and knowledge.It was delivered on schedule, set up, tested, and they left with all the boxes and packing materials.Time to do the laundry.

Name: C******* L***
Date: 2018-11-03 16:50:59
Rating: 4
Comment: Very helpful staff.If you need a fridge of washer and dryer they usually have it in stock that that’s really cool.

Name: C*** K****
Date: 2018-08-31 17:09:11
Rating: 1
Comment: Poor customer service and deceptive write ups. Worst Lowes experience. Difficult to reach anyone to help address order mistakes(?). Went in for 35% blinds sale, had them come out, and then has been near impossible to take advantage of the sale. Made me wait >30 minutes for final papers only to find out they only gave me the correct price on one line. Will have to go back in again to deal with what should have been a five minute step. I have not had issues at other Lowes, just the Citrus Heights store.

Name: E*** V*****
Date: 2018-08-10 18:02:58
Rating: 5
Comment: Such an amazing and well-stocked store! Plenty of accessible, loving, and knowledgeable staff (very, very different from, say, Walmart), every single item I’ve ever looked for, and more.The access from many streets is terrific. Its central location is very helpful to me. I like it better than The Home Depot, which says a lot because I really like The Home Depot, too. I highly recommend Lowe’s Home Improvement to you.

Name: T** P*********
Date: 2018-07-07 20:06:43
Rating: 2
Comment: Bought a bunch of mulch on line, asked if it would be palletized. Was told, no problem. Seems they used the most busted up pallet they could find, nails sticking up, broken slats etc. Nearly a third of the bags were broken, two were half empty. Not thrilled with these guys today. See pics.

Name: K******** D****
Date: 2018-01-30 15:39:39
Rating: 1
Comment: I am only giving one star as it will not let you rate 0000000.This store is terrible!!!!!!! My first experience with them was in December 2017 when I purchased a dishwasher from them. The service was lacking through the purchase, but I was able to buy the dishwasher I wanted. I purchased a stainless steel exterior with stainless steel interior tub. (one of the higher end models) They brought the box out and loaded in the car. We got home and opened the box only to find that they had given us a white plastic dishwasher! upon returning to the store found that this was the cheapest ($299) model they carried. At no time was there an apology, any consideration for the lost time of having to make an unnecessary trip back to the store, or any sort of discount offered. We were told it was no big deal!!!! I have to wonder if they would have felt the same way if I had ended up with a dishwasher that was worth three times what I paid, instead of 1/3 of what I paid.........My second experience was last night, I thought the first experience must have been a fluke, I will try again with a washer. The sales person clearly is NOT a sales person, as they made every comment to indicate they did not have it, nor would any other store, and if I wanted to order it, it would take two weeks or longer. At which time I did reply out loud, it would appear you are not interested in selling a product this evening, maybe we should buy somewhere else. his reply, that works for me. UNBELIEVABLE!!!!

Name: G****** S*****
Date: 2018-01-23 04:13:02
Rating: 5
Comment: Good selection. The prices can be higher than Home Depot for many items but also the quality is higher.

Name: B**** A********
Date: 2017-04-03 20:52:02
Rating: 4
Comment: I am a contractor and lowes is more geared towards DIY home owners selling complete kits and finished products. As a contractor I feel home Depot is geared towards my needs but for the DIY or for a slightly high end products Lowes will have what you need.

Name: B******** S***
Date: 2015-09-18 16:57:46
Rating: 1
Comment: I have had some bad experience on most of the Lowes stores before, but cannot even compare to the ones at Citrus Heights. Worst customer service ever!!! I recently purchased an online order and made a schedule for a delivery the next business day. It never got delivered! So I called the store and ask to speak to someone in the shipping department. I was being really nice and patient with these people until I got really irritated when they transfer my call from one department to the next. Finally, they transferred me to the right department so I gave this guy my order no. and found out that what was being delivered was a completely different item. At this time I was getting angry! I told him that Lowes did sent me a confirmation email of what I ordered and it is correct. He hesitated and said he will call me back within 15 minutes and hung up on me. I waited this whole day and nope, havent receive any calls from them.

Lowes Home Improvement

Photos

Choose Action

Review Rating