Kerbside pickup
Yes
Lowes Home Improvement in New Hudson
Categories
Location on the map
New Hudson, Oakland County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 248-264-3000
Site: https://www.lowes.com/store/MI-N...
Site: https://www.lowes.com/store/MI-N...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Carl can help point you in the right direction if your looking for that special something and cant quite put your finger on it. Love the Selection and the atmosphere is great 100% the best jewelry store around.
I updated my review as I went to the Lowes on Milford today, to purchase some tools. The service was great and the older gentlemen that helped me was very nice and knowledgeable.
I setup an LAR account to get 5% off, the employees are awesome, and its always super clean.
Was given good solid advise from the flooring sales person - didnt get name. Then associate NICK loaded my car being careful not to damage anything. Also very congenial & polite. Positive experience.
Rob has done an excellent job today for helping me look for a rope. Thanks Rob!
Went to pick up a furnace filter they didnt have my sizeEveryone was very helpful and very friendly. They all fell in love with my dog!!!I 🐾
Julie in the kitchen department went above and beyond her duties. I picked up 3 countertops and was concerned about edge chipping during transit. Julie packaged the tops to prevent chipping. Thank you for your strong service.
They always have what we need at a fair price..great customer service
I came into Lowes looking for a dryer plug adapter. I tried to find it on my own before asking for help, after no luck, I asked a couple boys I saw working down a different aisle. I told one of the boys what I was looking for, he legit laughed and told me, thats guna be fun and sent to my aisle 13...the aisle I had just left...needless to say, I left empty handed. Poor customer service.
Tyler in plumbing was so helpful! Found me the correct elbows!
I got all the help I needed from associates. My only problem was finding a proper cart to grab the wood I needed. Once I found a cart, everything went smoothly. The associates were helpful and polite and all that was appreciated. Thank you for doing your jobs well!
We went to get carpet for our house. We bought some carpet already here in 2018 and we love it. It is soft and easy to clean and maintain. Still looks new. So we were looking to get the same. And they still have. The man was very helpful, recommended other options and pulled our information.We scheduled the quoting already. Very good customer service.
Bought a gift card today. Tried to use it and it doesnt work. I went to return it and was told sorry no returns! I spoke with Manager Steve and he told I was sol. This is ridiculous. He also told me I would have to drive an hour to another lowes where I bought the card and deal with them? This is lowes they are all connected. Absolute worst experience I have ever had at lowes. I will not be shopping there again! Also if gift cards are not able to be exchanged or returned if they are defective it should say so on a sign or be told at checkout. I will be telling all my friends and family about the experience as well as posting it on social media!
I like to spend 20 minutes of shame searching the empty shelf spots and leaving empty handed at another store, the store I grew up with. Before buying what I needed, and a few other impulse purchases at Lowes. I dont feel stupid for shopping here, which is an added value!
Horrible experience! Unresponsive management. Management could care less about their customers. Do not shop here.
This is a solid Lowes. Ive never had a bad experience at this location. I have no preference over major brand name competitors with an orange sign, but this one is very nice. Always clean.
I go to home depot after the flooring guy at lowes tried to rip me off.
I ordered a refrigerator from Lowes no problem. Then 3 weeks later I smelled something burning. There was a real major problem. I called the appliance department at Lowes in South Lyon. I talked to Mark he suggested a LG. I said great but it couldnt be delivered until Friday. I couldnt wait a week because I had very expensive medicine that needed to be cold. I called my son and he spoke to Jackie the store manager. A brand new, bigger, and better fridge was delivered the very next day. NOW, I call that service. I am very impressed with the service, and I wouldnt buy any appliance if I couldnt have Mark Peters as my sales representative.
I ordered a washer and dryer from the saleswoman Ande. Ande is the absolute worst! She lied to me about when I would receive my order, she was condescending and very confrontational. She definitely should not be selling anything to anyone with her lousy attitude. I have shopped with Lowes for years but never again! I had to cancel my order because all of a sudden my order which was to be delivered in April was not going to come until after Memorial Day if I was lucky.
Love coming here! Great staff and great prices!
How many Lowes employees does it take to find a specific quarter inch screw? More than 3 apparently. I rated it 2 stars because they had the screw I needed but I had to find it myself.
This is by far the best store I have been to! Super helpful staff including the corporate office. Victoria was very helpful when we had issues with the counter top company that was contracted for our remodel. Although I am giving them 5 stars I would recommend they look for other stone contractors in the area.
They allow dogs. Rather shop here than Menards.
Do not use this company. Lowes employed Installation Services to install our ceramic floor and the were numerous problems. We paid for the job in November of 2020 and the first installation date was February 3, 2021. The job was very, very poorly done and not completed. When we complained it took two months to come to a resolution with Lowes. We wanted the floor torn out, and put back to square one and our money returned, Lowes refused. Other contractors would not take liability for Installation Services work. The job was scheduled to be completed May 10, 2021 and Installation Services was a no call no show. I emailed the CEO directly. The job was scheduled to be completed AGAIN June 4, 2021. The installer showed up and left in a huff after one hour because he could not get in touch with his company and there were no materials delivered for the job. The ball was dropped by all levels of staff at Lowes and Installation Services. They have our money and we have an incomplete poorly done job. We have not had a bathroom or laundry room since February 3, 2021. AGAIN DO NOT USE THIS COMPANY. I wouldnt give them one star but could not move forward with the post. Buyer beware!
Always have what I need and at a great price
Very helpful staff. Art in tile area helped us a lot in picking the correct tile to match for our shower . He also helped us with making sure we had the appropriate type of tile for floor vs wall, helped us buy the appropriate boxes of tiles while double checking or math all while being very patient and educating us on this project.
I went into the Lowes in New Hudson, MI to look for a bulb 4 MY flashlight. I searched, but was unable to find it. I had just about given up hope of obtaining the bulb, when I saw an employee of Asian descent (I say it this way Only because I dont know His name). I asked Him about the bulb, & He took the time to assist ME! Even though they didnt carry the bulb, He helped ME 2 understand that I could search for & order it. As common sense as that was, I had not thought of it! It was Truly what I needed!!! Thank You, Lowes!
Needed a “refrigerator to go”! Couldn’t locate one. Along came Cindy (not in appliance department, but well versed on them - from Kitchen Design)... She conferred with Brandon and was determined to help me find a refrigerator that fit my needs. Took my name and number and assured me that she would review inventory not on the sales floor to see if there was something that might fit my needs. Lo and behold... I got a call from Cindy while at “the competition” - she found exactly what is was looking for. I immediately returned and bought the appliance. Great job. This is wonderful customer service. Exemplary performance. Obviously, I’ll be back. When I return, I’ll ask for Cindy.
Very poor experience and this is the 2nd time. I just purchased 5 appliances and lt took an hour to get someone to wait on us. It then took 15 minutes to pick out the 5 appliances and then another hour and a half to put into the computer system.I then had to take the paper work to the front cashier to complete the transaction. They miss billed me, did not apply my rebate and now I need to return to correct this issue.DO NOT BUY APPLIANCES FROM LOWES!!!!!!!!
Purchased a stove with bob from appliances helping me along the way. He was friendly not pushy and I had a great over all experience. When getting my item home I realized it was missing a top griddle that I thought came with the range. Bob took time to call me and explain the girdle wasnt included but since it appeared that way and I thought I was getting it with purchase he offered to put the griddle aside for me to poo pick up the next morning that small gesture sold me on coming back for the rest of our appliances for a up and coming Reno. Thanks again Bob!
I was at Lowe:s between Christmas and New Years. I was surprised that Christmas merchandise clearance was minal. Employees were friendly and directed me to the product I was actually interested in purchasing. The store was not busy
Went in to pickup some door hinges tonight (didnt have what I needed) and had a bucket of Sherwin Williams that I was hoping to have re-shaken. I approached the paint counter where three staff were standing idle (no other customers in need) and asked if as a favor they would re-shake it. After some scrutiny by the staff, I had apparently not purchased that particular type of Sherwin Williams paint from them and was informed Id have to try their store.So I left disappointed for Home Depot in search of the door hinges (which they had) and on a whim, I asked a busy paint desk employee if theyd be open to shaking the paint for me (a brand they definitely dont sell). Not only were they friendly and happy to stop what they wer doing to do so, they gave me free wood stir sticks to go with it. I hope the Lowes management takes a look at this review and considers the difference in customer service from what their competitor is providing and works to improve it. In the meantime, I know where Ill be shopping first next time...
Yesterday my wife had a gas range delivered to our job site. Not only was the stove great, the crew who delivered it was outstanding. After offering to install the unit he made sure I knew pipe dope and a fitting would be required and that I knew how to do the job correctly. He saved a potential disaster when he indicated the flexible line from the old stove was questionable. I later found three leaking spots in that old gas line. Needless to say I am grateful for the for the extra attention from the Lowes delivery crew.
Everyone is incredibly helpful and friendly. We’ve shopped here since they opened. We have used them for bathrooms, a kitchen, and flooring, all with ease and great success! Great store!
I found one thing I needed and needed an electronic item from behind a cage.In the New Hudson MI. storeI had 4 people that stepped up to help. They were all kind, personable, and pleasant.It was a very positive experience.
What can I say? Its a big box store
I went shoppin at the chesterfield store the item was not in stock. That was fine as i wanted it at the wuxom store. The associates did NOTHING TO help except give me a model number n tell me i had to go online to order it. Then called Wixom only to get transferred five times n put on hild for a half hour.
Helpful staff but the neither the automated kiosk nor hardware associate could duplicate my keys. Both humans and robots went to a lot of effort though.
They had most of the things we need !
If you need carpet these guys do a great job! Al and Art in the flooring department were great to work with. They both were very knowledgeable with the million questions my fiancé and I asked before we re-carpeted our new house. For the same price I was going to spend on cheap carpet plus installation at a local carpet store in Brighton, I was able to get upgraded carpet and the Stainmaster Elite padding underneath it (it’s like walking on a dang cloud)! They the floor measuring and installation only took a total of 2 weeks start to finish and i couldn’t be more thrilled with the results.
As a contractor I find it very convenient to get in and get my lumber materials and back out compared to other box stores. Many of the employees are very knowledgeable in their areas and very helpful finding the items I need.
Lady in electrical department was super nice, older guy was a huge Di€k... he couldn’t read the numbers so he was yelling at her..... if you’ve been here before, you more than likely know who I’m talking about.
Didnt have the needed supplies to complete a job.
I will drive out of my way to go else where. If you need A big item like A entry door or Windows it could be A nightmare. It took this location over 1 full calendar year to resolve A issue we had regarding A fiber glass entry door. After dealing with 3 different store managers and multiple trips to my home by there sub contractors the issue was resolve. Very unorganized I would not recommend this location
I prefer Lowes over any of the other large improvement stores. Wish they would add tool rental
I was impressed yesterday how well the store was stocked. Friendly staff, very helpful. The store looked better than Ive ever seen it over the years.
Staff here are always so helpful and friendly. I found just what I needed (after some guidance from an associate) for a landscaping project. Plus I brought my puppy for fun and everyone was happy to see her - cant beat that. :)
Very nice staff. Store is very presentable. I like the store layout. Staff loves it when you bring your pets too. Pet friendly store.
I went to get outdoor carpet there was one couple ahead of me the guy at the desk was completely overwhelmed. He called a code 3 I guess to get help, nobody showed up. He kept assuring me that Brian would be right there to help me but after a half hour Brian never showed up. A lady finally came along and told me she had no idea what she was doing but how hard could it be? Not very comforting. I simply said in this huge store only one person knows how to cut carpet? She became very snarky and rudely informed me that they were 12 full time positions down. Do I care? No I am shopping at your store and I want good customer service not rudeness. After her and another associate looked at every carousel of carpet and could not find what I wanted. The talked to each other about not knowing what they were doing right in front of me. They disappeared into the back claimed they found my carpet but it was buried. Offered to cut it tonight. Not even sure they had the correct carpet yikes. I left the store disgusted went to Home Depot.
Great selection and pretty good prices! I prefer Lowes over other competitors because of how easy it is to navigate the store. The building materials at this location are generally reliable and the staff is friendly.I do enjoy the wide selection of paints as well!
Great selection and awesome staff. I also shop here because of the way they show support of our military and veterans. The MyLowes card is an easy way to keep track of what you buy but even more so it makes returns a snap and no receipt needed. Love this place.
I purchased two items today. A saw blade and a 27 piece rapid load bit set. The price on the sticker above where they were hanging had a price of $9.98. After I paid for my items, I realized it seamed high. I was charged $19.98 for this item. So I asked the cashier to look into it and she sent me over to customer service. From there I was directed to a sales person on the other end of the store. Then I had to follow him back to the tool area where he removed the price sticker and placed it on the item. From there, I went back to customer service to get my refund.They gave me the difference back but, I had told them that this is really an inconvenience and wanted something compensated for my time. The manager said no because the pricetag is not on the item. I told them that they should price the items then so there are no mix ups. I just wonder how many customers are taken advantage of if they did not notice it like I did after I paid. I also could not see the prices of each item as they were getting scanned at the checkout. I am upset that I will not get my time compensated for and this event caused me to be late for my customer. I think I will stop shopping at Lowes. Very upset about this.
Staff is rude. Called the New Hudson location because I forgot a bag which had literally $11.00 worth of stuff in it, and the person on the phone was incredibly rude and bothered by checking. Acted like I was trying to rip the store off- lady it’s $11.00!! If I was gonna try and say I left something I’d probably say it was a little more. Exhausting. IT’S $11.00!!! Any other place would tell you to come get it- even if they didn’t find the bag!!Needless to say I called corporate- don’t even want the stuff- just for the point. The manager I was connected to at the store was VERY nice and said to immediately come get the stuff.Apparently Lowe’s knows how to hire managers. Only reason I give the store any stars.
I go to Lowe’s almost every day! Seriously, I feel like I should be on a first-name basis with all the staff at New Hudson MI store. I am always doing projects and of all the home improvement stores I have shopped at, Lowe’s is hands down the BEST!! Lowe’s has very helpful employees, well stocked supplies and if there is a problem with anything they try their best to make it right!! I love my Lowe’s!!
I went to Lowes looking to buy a gas range and have it delivered ASAP. I went directly to appliances, after browsing for a short time I was greeted by Ande, who proceeded to ask me what features I was looking for, and then directed me to 2 models that were in stock. She took my information and directed me to customer service where I paid for my transaction. The range will be delivered tomorrow(for free), the old one hauled away. Awesome service! Thanks Ande!
Go to home depot. This Lowes is Horrible. Employees are under trained and not knowledgable with the store, the contents and the daily practices of operation.
Store was very clean and most things were in stock. Could not find associate to get extra stock from upper shelf, so I got the extra box of screws myself. Check out line was short and cashier was speedy.
What can one say the are a big box store.
The department staffs are always well informed .
If they sold beer, Id never leave. This place has it all, the only place for miles that didnt run out of ice melt when we had the polar vortex. Also full of nice helpful people, especially at the paint counter where Ive been a lot lately!
Complete abortion of a curbside pickup process. Literally the only car in the area and nobody answers the phone. Then go inside the store and my order cannot be located. Would’ve been simpler and SAFER to just do it myself.
Fair prices and parking for veterans. Pay attention Home Depot.
Cindy was very helpful nice polite and shared some information on a floor I was installing. the lady at the register, forgot her name, was just as helpful nice and polite. Thanks ladies.. the floor came out awesome.
Christmas trees and light are already out. Shm...Went in for a sod cutter but they dont carry them...Friendly cashier which is always nice. Too bad I have to go to true value or home depot though. Oh well, they cant stock everything.
This store caused ~$4k of damage to my wood floors when they incorrectly installed a fridge. The store management and corporate contacts all hate their Mcjobs and couldnt care less about Lowes reputation, let alone customers. Zero accountability. Store is fine if youre just buying batteries or something but do not shop here for anything expensive or that requires installation, youre in for a huge headache and youll be stuck dealing with some serious scumbags.
Well organized, and employees very helpful, pointed me right to the items I needed, and I was on my way.Very enjoyable experience.Keep up the great work folks.🙂
This is a large Lowes. What has impressed me about this store is that you can run it fast for an item if you know what you want. Or the staff will spend as much time as you need locating the item you need.
I bought a hitachi stapler ( with a 2 year REPLACEMENTwarranty)in January. I use it a lot, as I am a contractor. I took it back because the safety was not working anymore and shoots without pressing down ( major safety issue). When I gave it to the lady to return it,she made a phone call. Shorty after talking on the phone she hands the phone to me and says they want to talk to you. Was unclear why they needed to talk to me ,I bought a warranty from lowes and apparently now I have to deal with someone else. After a brief talk on the phone I gave it back to the customer service lady. She hung up and called over a manager the manager looked at the stapler and told me there was to much wear on the stapler????The stapler was 9 months and had wear on it as any 9 month old tool would have if used 2-3 times a week.So if youre thinking of buying a warranty on your tool here dont use it or you will void the warranty!?!?
Curbside pickup is fast and efficient. Ive used this prepay online service of Lowes 3 times with less than 5 minute wait from the time that I arrived and phoned until I recieved my purchase.
Had to track down someone to cut blinds for us this morning. Associate got side tracked by another couple who didn’t understand they should have made an appointment for the service they needed. Associate never made contact with us, then disappeared. We waited 20 minutes and left without getting what we needed.
I was very happy with my Lowes home delivery experience. Rodney was the delivery driver, and he was friendly, professional, and was conscientious about asking where I wanted the materials placed at my home. Having the items professionally delivered was well worth the delivery fee, saving me headaches and stress. Thanks!
The store had exactly what I was looking for. They have adequate staffing for a holiday allowing me to check out quickly. The two staff members I interacted with were friendly abd offered assistance.
This trip was absolutely the worst guest experience I have ever had. I was sent in several different directions to find shop vacuum attachments. Not one person offered to walk me there out of 3. I walked out without making a purchase.
Exchanged a range for a better one. The service was quick and efficient. But, I was more than willing to pay even more than I did. Since they were busy, I felt that it was getem out as soon as possible. I shop here because of quality product at a fair price!
Hard to find item was found easily by asking an experienced associate. Thank you Lowes, dependable!
This is a nice, clean store with safe parking lot so a customer does not have to worry that his car or rims on it could get stolen, as it happens in many other Lowes stores like in Southfield and elsewhere.Service is also very friendly and civilized in this store as oppose to the others mentioned previously. Folks who work in this particular New Hudson store are very pleasant and extremely helpful.Prices in Lowes stores are on the high side but if you are looking for friendly service and specialty stuff its worth a drive just so that a customer need not worry that his car will be vandalized as it happens in other Lowes stores in other parts of Metro area.
Always good people, always exceptional service. Got a great deal on a lightly used mower today. This place is way better than the orange box!
I came to this Lowe’s because it was the closest around the area and the most convenient I walked into purchase a nail gun and got asked multiple times if I was paying credit or cash and I kept saying cash and the guy at the pro desk was handling the situation with another customerThat he knew was going to take a long time Instead of taking some people that we’re going to be in and out he decided to take his time with the guy that was having a problem with the coupon after waiting 30 minutes he says I can take you at this register I hand him the cash and then he says we don’t except cash at this register no work ethic whatsoever Or common sense it’s not the first incident that I had at that loves I will never return no matter how convenient it may be worst experience I’ve ever experience
Poor Service ; Rude Employees. They advertise glass-cutting, which is the only reason weve made the drive out, and both times weve come out they have been too busy to make a few straight cuts. Even on a Monday morning when most of the employees are standing around they are too busy to perform the service they advertise. Waste of time going out of my way. Ill spend my money somewhere it is appreciated and not wasted on a bunch of dead weight.
Lowe’s is like that reliable girlfriend/boyfriend who will go out on a date but never really commits to a relationship. You can get 75% of what you need but never can be to totally fulfilled :-(It’s clean & nice but you end up going somewhere else to find the final 25% Lowe’s didn’t have - I don’t know about you, but at some point you want to stop shopping around and go somewhere where you can get everything you need.
Good shopping experience. Lowes has a great selection of plants and outdoor items for gardens and patios. Great selection of tools, hardware, and other items for home maintenance. The staff in the checkouts are very friendly.
Shopping for paint with my wife. Sounds easier than it is... Jamie at the paint counter was very friendly, patient, helpful and great to work with.
Eds one of the best. Help me find what I needed. Always cheerful.Good store overall. Clean and well setup
I went in there on a Sunday around 7pm and walked around their tool section for about 10 mins. without seeing 1 sales person while my sick wife sat in the car waiting... So I went and asked for help for the tool area. After waiting another 12 mins! I finally just gave up and went to Home Depot the next day. Thanks for wasting my time! You cant run your failing stores with skeleton crews and expect to have good custom support. One more thing... Why dont you guys have a low cost viable power tool alternative? Home Depot has one & even Menards has one but not you clowns? One more reason you can add too the list of why youll go out of business...Not sure when but I bet all Lowes will go out of business in the near future Im thinking 2019. Sad but true. Home Depot needs another store to keep them honest but Lowes is definitely not that store... Looks like Menards will be filling that slot!
I passed on a plumbing fitting for $5.48 that I could get for $2.29 minus an additional 11% from Menards by driving a few miles down the road. I thought that Id save a few minutes and some gas, but at more than double the cost I couldnt justify shopping at Lowes.
Was there around 4:50 pm on 05/22/20 and needed help with finding a grill. A young man came up and sadly I didnt get his name but he was wearing a tag that said trainee on it. He ended up going above and beyond to help me get what I came to look for, he looked on the floor and could not find one there, then went in the back and did find what ended up being the last one as other people were phoning/ on line ordering them as he was looking. I think he should get a raise real soon. Thanks Again!
Looked up what I needed online found the aisle number and the bin number. It made shopping easy in and out no hassle.
The Kobalt brushless tools are excellent for the average homeowner with handyman tendencies, like me.I dont know how I went so long without this impact wrench! Lowes has the best price to quality ratio Ive found
Im not easily impressed but Id say this has to be the best Lowes in Michigan. I just found my new go to place in the area for my lawn treatment supplies. Not only did they have exactly what I needed but the staff were all amazingly helpful and friendly. The other stores in the area ( HD, Menards and Id argue even Ace) cant hold a candle to this location especially for customer service! You just won yourself a repeat customer.
15 minutes or less for curbside pick up is a joke, because you be on the phone a lot longer just trying to get a worker to answer the phone.. Several phone calls just getting re-routed back to their automated system. One call was picked up then transfered back, another call I was hung up on.
Went to purchase a $4000 zero turn. No one in the section to assist. When t9 customer service and was told no one is available today in that sectionto help me. To try again tomorrow because they are short staffed.
Typically can find what you are looking for. For mulch/soil pickup, it could be more efficient but it is a nice amenity that they offer.
Im here multiple times per week buying supplies for work. Theres never a shortage of employees around to answer questions or help me find something. Ive never had a bad experience at this location.
Nice store. I was looking for info on jetted type tubs and found a few displays set up. A salesman was knowledgable and was able to provide me some important info on my upcoming project.
I came to plumbing department to get an advice/help for a toilet bowl system purchased from this store. Gentleman who handle plumbing issue ( I heard his name was Jim) did not have good customer service.He ignored me and did not want to help. When I had a sad face,Pat came and helped me. He did above and beyond. I passed Home depot and Menard to come to your store.
We purchased over $10,000 worth of Pella Windows from the New Hudson, MI store which was to include installation. The scheduling and delivery process was an absolute nightmare. Lowe’s has too many organizations and people involved which consistently give conflicting information. The entire process was just short of three months after signing their contract which included payment in full. The only reason I gave two stars is because the installation crew was very professional. I would hire the installers again privately. If you want frustration, hire Lowe’s.
Picked up order on a curb side pickup. The associate was very helpful & friendly.
I hate to leave bad feedback but this store is ridiculous, people working there are lazy, I suppose, since they took off at 2 pm leaving no one attending to their business. Who ever took my phone call is also extremely irresponsible too.I ask to be transferred to delivery department, and the person in charge is no where to be found. I wasted all my time and got literally transferred to every single department to find him and finely someone from the floor told me seems like he took off, lol. Seriously, at 2 pm, without finishing his working, without telling anyone whatt going on, he just disappeared. Come on. people are still waiting for their products.So I asked if there is anyway I can leave a message for him and if he happens to come back he can give me a call back. And the lady took my phone call told me she is ready to take off too, and she cant leave a message since SHE WANTS TO GO. I guess when you are ready to clock out, its really painful to stay at your work for one more minute. I just have to admit that this store just DONT TREAT THEIR CUSTOMERS SERIOUSLY.
Maybe its just me, but there seems to be a lot of room for improvement. On the surface the staff is friendly and offer to help. But when I take them up on their offer and ask for something, theres always some reason that they cant follow through. Its a huge store and can be difficult to find things.
That Shelby Love customer service person is not the RUDEST person Ive ever come across.9/21/19So now I get text messages from Shelby Love calling me old, grandma, crazy, junkie, jealous.My review is now edited to YOUR EMPLOYEES SHOULD NOT TEXT PEOPLE WHO LEAVE REVIEWS.CONTACT ME IF YOU WOULD LIKE TO SEE THE MESSAGES SHE SENT.
90% of employees wear their mask well below their nose. Also many customers wearing masks below nose or not at all. Not comfortable being in this store.
The newly built SL Hotel is nice. It has lost its nostalgic appeal, but the place has potential. At this time they are still on their temporary menu and getting the kinks worked out. I sat upstairs when I first visited. Its definitely not a cozy environment that it once had before the fire. The design is more industrial with high ceilings and cool gray tones and cement floor with stainless steel decor. I expect that this place will be a good SL water hole in due time.
I needed assistance loading 12 bags of softener salt it was 9:00 a.m. in the morning and the cashier told me there was no one that was available to help. With all those people working in that store you think someone could assist
This lowes has awful customer service. The lady running the register had no clue what she was doing and she was extremely unhelpful. We had to drive 40 minutes to the westland store to get good customer service.
Bob was of great help in the appliance department and helped me find the right dishwasher and refrigerator! Thank you, Bob and Lowes for the nice deal!
New Hudson MI location. I love this location, they always have what I need and never a long lines. Plus staff is very helpful.
They have a good selection and helpful staff, this location in particular seems to do a good job on keeping up on things too, can definitely recommend for your hardware needs.
I miss having a Lowe’s closer to me. They have a wider selection than the orange big box store.
Horrible experience. My wife and I moved to New Hudson and have been a loyal Lowes customers for approx. 2 years. Like every ongoing customer/merchant relation there are bumps but todays incident took the cake. Her is my story...My initial purchase of the entry level Troy Bilt lawnmower (recommended by the Lowes rep) could not hand the 25-30 degree grade my house sits on. First time I used it the mechanism that engages the motor popped off. I returned it the following day for the premier Troy Bilt mower (recommended by a different Lowes rep.) Cut the lawn twice last year and then brought in a company in to cut and fertilize my lawn because it was obvious that I was unable to tend to the grass regarding weed/feed. I kept the company on for this season and now that the lawn us in good shape I went back to cutting it. I cut it 5 times this season and again the mechanism that triggers the mower popped. I just tried to exchange for the most powerful Huqsvana and was denied. While it was 14 months since I exchanged the mower I have only used it 7 times, purchased it under the recommendation of the Lowes rep, and I gave spent over $15,000 at Lowes over the past two years living in New Hudson. Common sense regarding custome service and and the lack of accommodation is mind blowing to me. They just lost a good customer.
Lowes Hinge Improvement Store is a Great store to buy all the things unlit nerf to fix up the little or big things in your house, they have everything to paint, wood, light fixtures plumbing, grills, lawn mowers, patio furniture, and etc... we went there to buy ply wood to use as a bunky board on my father in laws bed and the worker at Lowes cut the boards to size for us, it was great customer service! I will always shop at Lowes for all my house fixer upper needs and more!
Love Lowes have bought many things thereThey usually have everything you want. The people thT work there are very k knowledgeable.
I did not hate this place why do you keep saying that about these places Lowes is one of my favorite places such great service!
Lowe’s is a little cheaper than other major home improvement stores, but the customer service is lacking at this location. I went to purchase several bags of sand.. they were all busted open, and I had to buy tape to tape them up.. didn’t even discount them.
I meandered through the garden center looking for some unique perrenals. Not asking for help but the friendly staff offered. Its that time of year for flowers. I will come back in a couple of days and see whats new.
Just walked around, so there wasnt much to rate as far as experiences go.
Worst lowers Ive ever been in. Stuff all over the floor, large items and carts left in the middle of the isles and nobody available or willing to help. Always liked Lowes but Ive been in here several times and always leave frustrated and disappointed.
Im there 3 times a week. By far the best store Ive been in. Everytime I have to go to another store I am disappointed. Employees here are great and remember who you are. Top notch. Thanks.
I love this store, everyone is very attentive and the store is not a cluster F*** like Home Depot. There are a few items that they dont sell but I never expected a chain like this to carry specialty items.
Difficult getting assistance. Clean, well lit store. Employees seem to be more interested interacting with each other than assisting customers.
Gentleman by the name Art, helped us so much!!!! I was so impressed!!!! Will definitely go back, and?! We live 30 miles away, about 7 miles a Home Depot!
Got what I needed just didnt know what I needed lol
The staff that works here are not interested in helping the customers. While waiting in line to check out the cashier closed his register to go on break. We then had to relocate to another register and wait for staff to open it and continue to help us.
Needed parts for our hot water heater in a hurry. Young man in the plumbing area was very helpful.
Friendly staff, great selection. And they support American automakers in NASCAR (unlike certain other home improvement stores...)
Shannon at the New Hudson helped me with a complicated return. She was awesome. Just moved to the area, and this Lowes will be my go-to store!
I bad to drive a hour and a half to get my 4 Pac of Dewalt batteries but I finally got them with my military discount thanks Lowes.
Has just about everything you need. Love the veteran parking Lowes is super respectful and great towards veterans.
Ive been going there for quite a while now usually have whatever Im looking for at a good price much better than Home Depot
It was more then I expected I went out to eat on my birthday and they gave me part of my meal on the house very nice waitress and everyone was on their game I will go back there
Awesome. Purchased (2) palm plants for outside. Nice quality, fair price and friendly service!
Found what I needed and got some good direction from the employees.
Kathy in the paint department is super helpful and went out of her way to help me get what I needed!
My store for appliances, flooring, paint, tools & garden supplies 😀 Helpful staff when needed1
Shop there quite often great place the staff is great the people I talked with are friendly . There are a few that need to be working somewhere else . Great prices on a lot of things that I need .
I love Lowes in New Hudson mi
Stores not bad the help is the worst. Hate to ask for any help from them. You always get an attitude no matter what store (dont bother me)
Great hardware store and helpful staff.
Wonderful. People there are always so helpful when I need questions answered.
Getting decent lumber is always a challenge climbing into racks and pinching fingers. Their pressure treated lumber always has too much moisture.
Never any issues here. Thank you for honoring the military and veterans with up front parking and a discount. Every little bit helps!
Typical big box home improvement store. On my visit, not many staff. I had to ask a cashier where some items were located.
Great prices, good customer service, and good selection of products.
Very helpful. If you are Military they go out of there way to help. You get a Military discount and if the item is already discounted you still get that also.
Looking for an exterior door. Designer was friendly but disappointing that their quote was $500 more than Menards for very similar door.
Bob in the appliance dept. is great, very knowledgeable and helpful. Bought a new washer.
Clean store. Helpful people working. Much better than Home Depot IMO
Great experience at Lowe’s but I wish there was a taller sign, I miss the entrance driveway.
Customer service is always very slow and there are not enough staff to accommodate customers. The person at the desk was very helpful though.
Early Sunday morning. Wasnt crowded and staff was friendly. In and out in 5 minutes.
Great Place to Get CRAFTSMENTOOLS. Sales Weekly on Them
Everyone was very helpful. They go out of their way to come to you to ask you if you need help unlike the home d
Nice selection of what I was looking for
Great place to get your supplies and tools
Service was great everything was in stock I needed
I only have to go there cause my boss chose to get a credit card there. No one there to help when thay see you walking there way thay scatter useless. Customer service. Useless store
Got what I needed and love the self checkout.
They had what I needed I got in got out
Nice to have this store so close to my house.
Cashiers work their hearts out, but its still too long of a wait to duck in for 1 or 2 items
Great place! Picked up a new fridge cheaper than Menards or Home Depot!🌞
In and out with the item I was looking for! Pleasant cashier!🙂
Great service here, probably better than local Home Depots.
Was looking for a tap and die set didnt have much of a selection
Great customer service experience! Trisha and her colleague Jason were amazing and extra helpful.
Very helpful and knowledgeable staff... phenomenal service
Nice and clean shopping experience. Good customer service!
Everyone is always helpful at this location and Kinsey was super friendly at checkout!
Had to return some items today that I paid 129.99 for they only refunded me 45 dollars because they discontinued the item last week even though it was untouched and unopened.
Nice store. No one I passed asked if I needed help looking for anything which I did.
Front desk and customer service people need better people skills but the people working departments are usually great.
Found what I needed. Took a while, can never find anyone to help me.
Thanks to Chad in the door department and John in the lumber department(?) for helping me out with my door order. John modified a door onsite to meet my needs. I appreciate that.
Super friendly and helpful staff. Tons of items too!
The staff is very helpful with everything in need and they have it all.
Excellent experience. Im not good at remembering names but the gentalman that us was very helpful and polite. Also very knowledgeable
I so at Lowes often. They always have what I need and are friendly.
Nice employees, very helpful. Looking for artificial tree
Bf and I came in completely confused on what we needed for our drier, but bob and Dave really helped!
Went in to find a plant. And I found it. And it was on sale!!
Not one employee was seen. Needed help, no one around. Cashier extremely unfriendly. Made it out like we where an inconvenience.
They have lots and lots of great stuff. If you need to know how to do something, just ask. They usually know.
Great shopping experience every time. Easy to get in and out quickly.
My preferred hardware store. Knowledgeable staff. Usually have what I need.
Michael in the hardware department was super helpful! Were got just what we needed with his know how.
Good selection, good staff, good hours
Very nice customer service but just a bit slow. But wasnt in any way bad service.
We spend thousands of dollars at this store they will not stand behind Hitachi tools we bought from there
Found some hanging baskets for half price and planning on using several them to make a suspended outdoor garden.
Had what I needed - was a little hard finding it, and the employee I asked for help will not win any awards for customer service, but I got what I needed.
Total reviews rating 4.2
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-02-15Changing rating based on recent experience. Have had some good experiences and honestly the people involved in this experience were all pleasant people. But the end net result was NOT. Went in for a washer and dryer as the new home we got left not great ones. After shopping around we landed here and were guided to a set. Were told a particular color would be fine then they didnt have but then uptake to why the other color WAS better. That the model is brand new and hot commodity. Its flying off the shelf. We talked extensively about pedestals. Pricing etc. Then they didnt remember to do one thing resulting in having to stick around to re-ring. Not the end of the world. Then we had to wait a week for delivery. Then they forgot to ring the pedestals so it didnt show up on delivery. Then we had to go back up there. To which there was only 1 of each in stock but the price went up $50 each. Then we had to wait another week plus. Then that delivery guy didnt know how to install and they were scratched. Then it turned out there were no more in stock or being made ever. And NO others are made itto fit. Not carrying. Then they arent allowed to install. So we had to do ourselves and there r screws in odd places so my floor got ruined. For the new thousand total spent this is unacceptable, we didnt really plan to spend that much and they arent that great. Someone called and wanted to give us a refund but then said she couldnt because the store threw a small credit back. While I appreciate the effort its not nearly helpful enough. Nor going to fix the floor. Or 6 calls and 3 or 4 visits up to the store. Clearly of all the kindness, no one really knew the truth.
Review №2
2022-03-24My husband and I were clothes dryer shopping 3/5/22. Matt F was great! He was knowledgeable and helped us make an informed decision. Delivery was a little rough, but Matt made everything right and we could not be happier with our purchase. I highly recommend the appliance department at Lowes, Matt and Yami were terrific! I love my new dryer!
Review №3
2022-04-13This specific location is okay. Staff seemed willing to help, though there is some confusion over which staff has responsibility over certain areas.Main issue is Lowes main site and distribution.-Delivery delayed 2 weeks (On top of a 2 week wait) on the day item was supposed to ship. This delay cost and extra $300 on my end-Repeated cancellations of online order for no discernible cause-Customer support will send you from dead end to dead end-In some of those dead ends, the system automatically hangs up wasting hours of time-Contracts local plumbers and adds a premium to their service for little effort on Lowes end.To sum it up, maybe try Home Depot for appliances.
Review №4
2022-06-05A to Z home improvement and home essentials are available with competitive rates
Review №5
2022-05-01Terrible delivery service. They promised me to deliver dishwasher on Saturday, nobody showed up and nobody even called us. We had to call them, we were put on hold over an hour, finally rescheduled in two days, still waiting.Just be careful !!!!!!!
Review №6
2022-06-30Customer service is a joke. Lady with bright red hair is unwilling to help on multiple occasions I have been to the store.
Review №7
2021-12-18The contractor that came out to put up my blinds, Kurt, did an amazing job. He came out almost immediately and installed my blinds. He was very nice both times he was here. He was also very professional and they look great!
Review №8
2022-02-26After being a long time Menards customer, I went in and realized theres nothing Id ever buy here, except for a tool brand Menards doesnt offer. Lumber quality is poor, small selections of everything, disorganized Shelves.
Review №9
2022-04-01Management tried to sell me broken tools for 5% off then turned around and said they would send the damaged box back... Then re taped it up and put it back on the floor for someone else to buy at full price. Wont be back
Review №10
2022-05-30Lance went above and beyond today to make sure we had exactly the storm door we were looking for, gave advice on sales and promotions and offered to ring us up on the spot and help us load the door into our car. He was personable, friendly, and kept up a cheerful conversation as we walked to the car.