MacPro-LA
Address: 1947 N Cahuenga Blvd unit 104, Los Angeles, CA 90068, United States
Phone: +1 323-378-5603
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Repair services,
Payments: Debit cards, NFC mobile payments, Credit cards,
Phone: +1 323-378-5603
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Repair services,
Payments: Debit cards, NFC mobile payments, Credit cards,
Category: Computer repair service, Computer service, Computer support and services, Data recovery service, Equipment rental agency, Screen repair service, Used computer store
Rating: 4.8
Site: https://macpro-la.com/
Worktime:
Rating: 4.8
Site: https://macpro-la.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–5:30 PM |
| Tuesday | 9 AM–5:30 PM |
| Wednesday | 9 AM–5:30 PM |
| Thursday | 9 AM–5:30 PM |
| Friday | 9 AM–5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: S******* L****
Date: 2024-05-31 21:35:32
Rating: 1
Comment: I called to see if i can sell my laptop here and the sales person asked me what year it was, i said the year and he said too old and hung up. so rude .
Name: R****** G*****
Date: 2024-05-28 17:01:57
Rating: 5
Comment: Service was excellent--even detailing when the laptop would be arriving to the house...the deal for my Mac was impeccable. Cannot wait to purchase another Macbook Pro from this establishment in the next 3 to 5 years.
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Name: B**** C****
Date: 2024-05-06 21:03:52
Rating: 5
Comment: Extremely understanding and gracious, 11/10 experiences!
Name: P****** A****
Date: 2024-05-01 22:04:01
Rating: 5
Comment: Mac-Pro LA & Ray: always courteous, friendly & thorough.
Name: A**** K
Date: 2024-04-29 18:20:33
Rating: 5
Comment: My visit to MacPro-LA was exceptional marked by outstanding customer service and technical expertise.
Name: R* M****** T*****
Date: 2024-04-15 17:34:29
Rating: 5
Comment: Recently purchased a system from them and so far, so good! Have had no issues, got a great deal, supported a local business, and got to pick up what I needed same day after perusing their website. Will be my go-to if I need any other systems for sure.
Name: C******** W**
Date: 2024-04-15 01:48:41
Rating: 1
Comment: I’ve been going to Ray for years. It’s been over 3 weeks and I always get a worker saying they will call me back. I’ve left several messages and no one has responded. I use my laptop for work and have been unable to work because of it. I brought my laptop in for a keyboard cleaning and to check it and I still haven’t received a response.
Name: M****** S****
Date: 2024-04-10 20:40:34
Rating: 5
Comment: The best place to sell your iPad/iPhone, was very quick and great pricing.
Name: I***** G****
Date: 2024-04-09 21:13:52
Rating: 5
Comment: Great service, fast and easy sales process. Will definitely be returning
Name: r*******
Date: 2024-04-02 17:11:10
Rating: 5
Comment: When I have a problem with any of my computers I always bring them to Ray. He diagnoses the problem quickly and his pricesare affordable. And if he cant fix the problem, he has many computers, old (refurbished) and new to choose from. Best computer place in town.
Name: S** A********
Date: 2024-03-29 21:53:44
Rating: 5
Comment: Look no further for your Mac products!!!I needed an iMac and didnt want to pay toooo much for a new one. Ray found me the perfect machine at an AMAZING price. He was both kind and honest and I cant say enough kind things about the process. Were going back this week to pick up an iPad and possibly a laptop. Thats how great the place is!
Name: M*
Date: 2024-03-28 18:34:25
Rating: 5
Comment: I highly recommend MacPro-LA. I was recommended to have MacPro-La service my computer several years ago. They did an excellent job servicing my issues. They were very communicative and timely with the service. I after sometime my computer was old and run down and I needed a to get a new one. I chose to go back and get a refurbished computer from MPLA. A few months after my purchase of my refurbished computer I had an issue with it. I informed them of my issue and they took it back and completely took care of the issue. Ive had it for a few years now and no issues. Top tier service and professionalism every time.
Name: K*** C****
Date: 2024-03-19 16:26:44
Rating: 5
Comment: Great team, easy to work with! Would recommend them for any rentals needed.
Name: J********
Date: 2024-03-14 17:54:09
Rating: 5
Comment: Ray always comes through. Multiple times I have had issues that put my ability to complete music products at risk, and he got me up and running next day with no loss of data.
Name: K**** Y***
Date: 2024-03-08 04:32:46
Rating: 5
Comment: I needed a battery replaced fast in my Macbook Pro. MacPro had a new battery replaced in my laptop and back to me in 2 days when others told me it would take 2 to 3 weeks. Very happy with the service.
Name: J**** R****
Date: 2024-02-15 01:38:35
Rating: 5
Comment: The pros at MacPro-LA know what theyre doing, and they dont release a product until it is absolutely done right. The aging chip in my 2014 iMac prevented me from opening the newest Photoshop and other updated applications. Tired of waiting for Apple to release a new iMac model, I turned to MacPro. They provided a 2019 model featuring the needed chip, and beefed up with more Memory and Storage. And they took the time to transfer all my data from the old iMac to the terrific new one. Im a satisfied customer. This refurbished iMac will last me for years!
Name: K******* M*******
Date: 2024-01-24 18:51:11
Rating: 1
Comment: I took my hard drive in for a diagnosis, expecting it back in 3 days. However, a week passed without any updates. Even after multiple calls, all I reached was voicemail. Frustrated, I decided to pick it up myself. While the technician apologized, the conversation was marred by microaggressions. When inquiring about recovery costs, I received vague responses like expensive. Only after insisting did I get a clear, numeric answer. Whether unconscious bias or not, the whole experience here left me feeling as if my business wasn’t wanted. I will never come back.
Name: T***** W*********
Date: 2024-01-15 18:13:05
Rating: 5
Comment: They have fixed two of my computers over the years, made them like brand new. :)
Name: N*** B*****
Date: 2024-01-10 04:45:51
Rating: 5
Comment: Vivian was great! MacPro quoted me the cheapest price around town and fixed my computer quickly. Thanks again
Name: D*** P*******
Date: 2024-01-09 18:05:58
Rating: 5
Comment: My go to spot for anything apple. Great people, great deals
Name: K****** S*********
Date: 2024-01-09 17:59:43
Rating: 5
Comment: I would recommend this business, HIGHLY! Their communication was great, my new Mac is exactly as expected and it shipped and arrived way faster than anticipated. They even let me know, ahead of time, when it would arrive so that I could make sure it didnt sit on my front porch for longer than needed. PLUS I saved a good chunk of change! Nothing negative to say.
Name: T*** P*****
Date: 2023-12-28 22:09:46
Rating: 1
Comment: Sold me a broken computer that crashed after 6 months and I almost lost all of my data. When I brought it back for repairs he kept it for weeks with no update or communication, I asked once for an update on if my data could be retrieved and he rudely told me to “take it to the Apple Store” if I have a problem with his service. Boo!
Name: J***** S*******
Date: 2023-12-11 21:17:57
Rating: 5
Comment: MacPro-LA and the owner Ray are miracle workers. They have saved my digital/video-editing life twice now. Up against an impossible editing deadline for a big charity event, they came through with a rental, software install, the best technical advice, and Rays calm assurance that they understood the issue and could solve it. Then again when I had a drive failure, and up against another deadline, Ray also saved my butt. In addition to the best tech service around, Ray is also a wonderful friendly guy who instills instant confidence and is also super fair and reasonable with pricing. I cannot recommend MacPro enough, and have sent several friends there who also had great experiences. Go here!
Name: T***** M****
Date: 2023-11-24 21:28:34
Rating: 5
Comment: Once again, MacPro-LA took in my Macbook Pro screen repair right away and had it fixed and back to me within 36 hours, at what I thought was a reasonable price. They are my go-to Mac repair spot in Hollywood.
Name: R***** C**** V******
Date: 2023-11-16 22:15:26
Rating: 5
Comment: Mac Pro LA is very efficient and totally trustworthy. I have been their customer for years and was always happy with their service
Name: J**** B******
Date: 2023-11-16 19:42:58
Rating: 5
Comment: I have been a customer since they opened and have consistently recommended them to friends and family. When buying a new or used Mac its always best to deal with a reputable shop.The sales and service have always been exemplary and everyone Ive sent there has been well satisfied and well served.That is indeed the highest recommendation there is.Ive been an Apple user since my Mac Plus with 1 mb of RAM.I have seen dealers come and go.This shop is the best of the lot and I hope they stay in business for a long long time.
Name: T*** B*******
Date: 2023-11-16 17:50:13
Rating: 5
Comment: They got my macbook up and going quickly and reasonably. Highly recommend.
Name: E*** P*****
Date: 2023-11-06 23:38:16
Rating: 5
Comment: Wonderful experience. MacPro-LA always takes great care of my products and gives great advice! I trust them completely.
Name: M****** R*****
Date: 2023-10-26 12:58:32
Rating: 1
Comment: When I called to sell to these guys my laptop they told me $400 over the phone I told them all the specs and everything then when I got to the store you said because of the specs you could only do $350 so I just said yes because I had already driven all the way out. Than you guys took almost a week to send me payment, keep in mind the laptop is already in there possession. EXTREMELY UNPROFESSIONAL, wasn’t going to leave a review but you guys keep emailing me to leave one probably going to leave them one. Who in their right mind conducts business like this? By any means I would not recommend selling any electronics here and going the extra length to find somebody else!!!!!
Name: e* v*****
Date: 2023-10-17 18:15:25
Rating: 5
Comment: This is the second time I have used them and not only do they deliver on everything I needed, but the price was great.
Name: T****** K***
Date: 2023-10-09 16:35:23
Rating: 5
Comment: Exceptional customer experience coupled with the best price for the laptop i was looking for across the whole internet. Ill be coming back soon.
Name: N*** S
Date: 2023-10-09 16:21:54
Rating: 5
Comment: MacPro-LA is the best place around to get a Mac. The staff is incredibly honest and they have the best prices in town. They are my go-to and I wont buy a Mac from anyone else.
Name: H********
Date: 2023-10-06 03:20:36
Rating: 5
Comment: Upgraded hard drive. Exactly what i needed to get a little more life from the computer. Ray and his staff are AWESOME! Thank you.
Name: A****** G*******
Date: 2023-09-27 19:38:25
Rating: 5
Comment: The staff is very friendly and professional there! If youre there to fix your macbook, theyll do everything possible to fix it! And great prices if you want to purchase something. Ray was of big help, and even went an extra mile to help us to fix broken iMAC. Thank you!
Name: M**** A****
Date: 2023-09-14 17:20:10
Rating: 5
Comment: Really kind and transparent service. They were immediately able to look at my damaged laptop (took a couple of hours) and shared diagnostic. I ended up renting one of their laptops and then purchasing one of their laptops as a replacement. They put the rental credit towards my purchase! so kind of them.
Name: r m*********
Date: 2023-09-12 19:23:39
Rating: 5
Comment: Sold a few computers here. They refurb and resell so they dont necessarily pay top dollar, I could have done better selling them myself but I didnt have the time and was under a huge amount of stress and needed $$$. The MacPro-LA people were transparent about the fact that eBay or Craigslist could put more $ in my pocket but I had unexpected expenses and was happy enough with their price to take a bit of a hit to have cash in hand that day.
Name: L**** C*****
Date: 2023-09-11 18:21:22
Rating: 4
Comment: They couldnt help Me, but referred Me to a place that could. The guy I spoke with was very helpful and friendly.
Name: R****** C********
Date: 2023-09-11 17:50:27
Rating: 5
Comment: This shop (and Ray in particular) has taken great care of my Mac ProBook for years. Im very lucky to have found this place and recommend it to anyone looking for expertise at a reasonable price. Vivian at the front desk was amazing.
Name: D*** S*********
Date: 2023-09-07 16:12:18
Rating: 5
Comment: Super happy with these guys - MacBook-LA. I got my Mac fixed within 2 days and price was very affordable. Nice people, great service!
Name: B***** D********
Date: 2023-09-04 18:46:02
Rating: 5
Comment: 10 stars!!! Mac Pro LA and Jay have taken care of me and my computer for years! They go above and beyond, care deeply about their customers, and love what they do! I am a loyal and passionate customer and you should be too!!!
Name: C*********** R****** & B****
Date: 2023-08-31 22:43:27
Rating: 5
Comment: This place is excellent. Ray is amazing, he got me the MacBookPro I was looking for at an incredible price. I have bought numerous computers from this place and they are the best. I highly recommend this place.
Name: K***** H*****
Date: 2023-08-30 16:10:52
Rating: 5
Comment: Absolutely the best independent Apple repair service in Los Angeles. I have been to at least five over the years (even one in some dudes living room!?) and this was the easiest and most efficient. Great team and communication.
Name: D**** L**
Date: 2023-08-28 18:47:22
Rating: 5
Comment: Excellent little hub, doing big business (the studios, etc.) and small (like mine)! Dont bring them checks :). But theyre super economical and very nice people to work with.
Name: E** Y*
Date: 2023-08-14 19:28:23
Rating: 5
Comment: They are very organized, honest and great. Very easy to work with and it’s very easy to sell your Mac there. Highly recommend!
Name: S**** G*****
Date: 2023-08-01 00:07:08
Rating: 5
Comment: I have always received excellent customer service here and rapid responses to any questions I may have. They are very accommodating and have the hardware I need when considering an upgrade. They are my go-to computer services experts!
Name: G**** G******
Date: 2023-07-28 02:05:26
Rating: 5
Comment: I bought my current 2021 MacBook Pro from here and also my previous 2015 MacBook Pro from here and I couldn’t be more happy & highly recommend this store
Name: A** C***
Date: 2023-07-25 22:03:09
Rating: 1
Comment: Below is one short text message from a technician there replying to my email explaining the complicated situation. The technician constantly cut me off while I was talking and also said that they are busy so don’t call. I am very offended.:--their text after saying they are busy (then, why do you have a customer service?)--Sorry we cannot give you 10%.The max we can give you is 5%---my email--I recently purchased an Apple MacBook Pro 14 (M1 Max Pro, 32GB, 2TB SSD) from your esteemed platform.During my call with other representatives, I heard that a 5% discount could be applied to my order. Upon sharing certain discrepancies with them (including a 10% discount advertisement on Google Shopping and a lower price on a similar model elsewhere), the possibility of increasing the discount to 10% was mentioned.Moreover, I came across a similar MacBook Pro model (M1 Max, 64GB RAM, 2TB SSD) sold for $2000, which is $200 less than my purchase price. These discrepancies contributed to my understanding of the value proposition you offered. Also, I understood that the model I purchased had 64GB of RAM, but it appears to have 32GB instead. While these details could be easily overlooked, they significantly impacted my expectation and understanding of the purchase.Despite these misunderstandings, I am still enthusiastic about my purchase and I kindly request an email confirmation of this 10% discount, as our previous conversations have mostly been over the phone, to ensure clarity and to set a positive tone for my future engagements with your business.As a customer eager to patronize your business long-term, thank you in advance for your attention and understanding regarding this matter. I am eagerly looking forward to my future purchases from your store.Best Regards,
Name: E*** G*****
Date: 2023-07-22 01:47:06
Rating: 5
Comment: Im so grateful to have found MacPro-LA for my computer repair needs. The staff was friendly, approachable, and genuinely interested in helping me. They took the time to understand the problem and provided a detailed explanation of the repair process. The quality of their work was top-notch, and my computer has been running flawlessly ever since. I highly recommend their services.
Name: r***** C****
Date: 2023-07-11 12:22:04
Rating: 5
Comment: WOW, I thought GREAT costumer service was all but dead and you have admiralty shown that it still exists!!I am truly impressed and grateful for the time and 5 star + service before the fact of having it shipped overnight on your $ to insure I received it not just when needed but even sooner!!!!The world would be a better place if it only took this level of intelligence, work ethics, and just great concentration of each other that you have shown!!!!Thank you
Name: D***** R*****
Date: 2023-07-04 14:37:25
Rating: 5
Comment: Ray, Vivian and the team at MacPro-LA were absolutely fantastic. I did a search for reputable Mac dealers and MacPro-LA was at the very top! So I called Ray, told him I was looking for a specific build on a 2020 iMac 27 5K retina. He had exactly what I needed and fixed me up right away. Made sure the iMac was packed and shipped asap and I had the computer in a few days. Perfectly pacckaged, and with a brand new keyboard and mouse ( something I have never gotten from Other online mac vendors ). The iMac fit in perfectly with my two iMac workflow. If youre looking for Mac, look no further than MacPro-LA. 5 star customer service. Thanks Ray, Vivian and the team at MacPro-LA.
Name: B*** M********
Date: 2023-07-03 03:25:00
Rating: 5
Comment: If youre looking for reliable computer repair services, look no further than MacPro-LA. From the moment I walked in, the staff made me feel valued and understood. They were able to diagnose and fix my computer problem quickly, and the level of expertise demonstrated was impressive. I left feeling confident that my computer was in good hands.
Name: J** B********
Date: 2023-06-26 18:11:15
Rating: 5
Comment: MacPro-LA has been my go-to for many years. I have bought my last three laptops from there and they have provided all of my maintenance for my computers and my additional drives. I am a graphic designer and video editor so I am using my computers for work and they are essential to my earning a living. I very highly recommend them.
Name: A******* D*****
Date: 2023-06-26 18:09:27
Rating: 5
Comment: I have bought multiple computers here for myself and my daughters over the past 10 years, and had them serviced, upgraded and repaired. They are quick, reasonable and a pleasure to work with. I cannot recommend them highly enough.
Name: D****** E*******
Date: 2023-05-30 21:59:33
Rating: 5
Comment: Outstanding service and remarkably fast turnaround time!I brought in my 13 2015 MacBook Pro for diagnosis and repair, having been astounded by Apples nearly $1K quote for a basic battery replacement. However, MacPro-LA provided me with an incredibly affordable alternative, charging only a fraction of that price, and the results are truly outstanding! My computer is now functioning like new. Additionally, I was delighted to discover that MacPro-LA had a discontinued charger available for my laptop, allowing me to conveniently make the purchase from them. Overall, I am immensely impressed with the exceptional service and value I received from MacPro-LA.
Name: M***** L************
Date: 2023-05-20 19:31:24
Rating: 5
Comment: I love that these folks will help me keep my old tech gear in running order so I don’t need to participate with the whole ‘planned obsolescence’ thing. Or, at least I can hold it off for a while :) They totally fits my needs--I love Mac Pro LA! The world needs more places like this…
Name: F**** G*********
Date: 2023-05-17 19:22:55
Rating: 5
Comment: Great knowledgeable staff.. My old Macbook was on its way out, and need to make a decision quickly... great turnaround time, and I will be a customer for life!
Name: A***** T******* (********
Date: 2023-05-08 22:57:21
Rating: 5
Comment: My son’s MacBook Pro screen was damaged, and after being sent a recommendation by Apple for a far pricier repair service with only minimal positive reviews, we found MacPro LA and gave them a call as they were closing. They recommended coming in first thing the next business day, and we arrived 30 minutes earlier than their opening time; not only did they let us in 20 minutes early, but they completed the repair in less than 2 hours (expedited was $99, but worth it do to our schedules and the distance!) Friendly service and text messaging notifications were the icing on the cake! A little more $$$, but worth it for the convenience.
Name: M***** S****
Date: 2023-04-28 16:05:45
Rating: 5
Comment: My Macbook screen cracked and I was able to make a same-day appointment with MacPro-LA! I paid to have the repair expedited ($99) and they replaced the screen within four hours. They were very communicative and friendly through the entire process!
Name: G** B******
Date: 2023-04-24 19:25:06
Rating: 5
Comment: I thought my laptop was on its last legs but it only needed a new battery which was all decently priced and ready that same day.
Name: C**** K******
Date: 2023-04-24 16:07:45
Rating: 5
Comment: I have bought 4 or 5 laptops from Mac Pro over the years. They are an excellent deal and their service is beyond compare. I highly reccomend them.
Name: M***** T*******
Date: 2023-04-18 03:14:07
Rating: 5
Comment: Been coming here for 10 years to get my mac products, Ray always provides great service and support.
Name: T**** A*****
Date: 2023-03-27 22:28:51
Rating: 5
Comment: Good inventory, excellent service. I bought a used, beefed up IMAC 5 months ago and the machine is working really well. Highly recommend.
Name: P*** E**********
Date: 2023-03-23 16:28:21
Rating: 5
Comment: Great service! Very professional and fast! Would recommend them, rather than going to the Apple Store.
Name: e*** s*********
Date: 2023-03-15 20:29:16
Rating: 5
Comment: Consistently good work from Ray and his crew over the years, with a number of my Macbooks and desktops. I recently brought in an iMac they had worked on, but definitely out of warranty, and they took care of it right away, only charging for the expedited service I required to get my work machine up and running quickly.Highly recommended.
Name: I******* S*******
Date: 2023-03-03 19:52:51
Rating: 4
Comment: It was a little expensive for a wipe and re installation of OS but otherwise it was easy, convenient and fast so that makes up for it. I will definitely be back for future issues.
Name: T D*****
Date: 2023-02-28 04:05:33
Rating: 5
Comment: We have purchased four computers from Ray at Mac-Pro over the years and the service is always above and beyond. Ray is the best. Super knowledgeable and always fair. Thanks, Ray and Team!
Name: H***** B****
Date: 2023-02-23 17:35:14
Rating: 5
Comment: Incredible service - the gentleman was so kind and quick. I really felt well looked after and will certainly be a repeat customer! Thank you again!
Name: M****** A*******
Date: 2023-02-23 17:14:05
Rating: 5
Comment: I came in and they helped me within the the first few minutes. I appreciate the transparency and thought they all were great!
Name: C****** G*******
Date: 2023-02-20 06:02:52
Rating: 5
Comment: While looking for a new MacBook Pro, I was highly considering Back Market, but there were so many mixed reviews so I started to look for local shops to get a refurbished laptop. MacPro had nothing but good reviews, and I was in and out of the store with in ~20 mins with a new computer. I was hesitant to write a review directly after purchasing because I wanted to see how the laptop worked and such, but Ive had it for about 2 months now and its been working great! Had maybe one tiny scratch on it, but other than that runs perfect! Im super thankful I found this place and it also comes with a 6 month warranty! Also, I was able to buy it with After pay so that helped soooo much! Def recommend!
Name: A***** H******
Date: 2023-01-25 19:53:29
Rating: 4
Comment: The guys are great and very straightforward which can be the trickiest part of any repair. The only reason that I gave them a four star is that they had a bit of confusion figuring out my issue with my 2020 Macbook Air.. I will say, that they had the chance to overcharge me for a more expensive repair and did not. The owners charged me less than what was initially billed. Good guys. Will definitely be back for any and all repairs with them.
Name: T*** J****
Date: 2023-01-18 17:18:21
Rating: 5
Comment: Ray resurrected my Mac G5 Tower and also gave me a great deal on an out of the box 12.9 iPad. Hes the only guy I recommend for repairs and sales.
Name: G***** S*******
Date: 2023-01-16 18:54:07
Rating: 5
Comment: Awesome service and refreshingly accessible staff in a time when human contact is so rare. They are truly thoughtful. Thorough in their work. Great prices. I highly recommend them!
Name: L****** D***
Date: 2023-01-16 17:10:11
Rating: 5
Comment: Excellent service!!! Brought in two old computers 🖥️ 2004 era, and they recovered the hard drives! Great guys. Will be back!
Name: B****** F*****
Date: 2023-01-09 22:42:51
Rating: 5
Comment: Thanks MacPro-LA! I was able to get a very great deal on a used MacBook Pro 15. Everything I needed and then some. It’s a brand new laptop after they refurbished it. I’ve been using it for a week now and I have no complaints. Also there’s a six month warranty in case. Very helpful in picking the right laptop, from the tech who assisted me to the owner. Don’t hesitate to give these guys a try.
Name: A***** A****
Date: 2023-01-05 22:37:14
Rating: 5
Comment: I am so thankful for MacPro-LA, they cleaned and fixed my laptop that I accidentally spilled Spicy Ramen all over--and I was able to keep my data!!
Name: K****** J****
Date: 2023-01-05 17:07:05
Rating: 5
Comment: Great service, affordable pricing, same day turn around, while making sure they can give you the best experience any Mac related business can give you in town
Name: K**** M*****
Date: 2022-12-26 17:26:40
Rating: 5
Comment: In my opinion, this is the only place to buy a Mac. No other store, online or offline, compares in terms of selection, service or price. I used to buy refurbished Macs through Apple, but once I discovered MacPro-LA, I dont go anywhere else for purchases or repairs. Ray is incredibly knowledgable and his recommendations for hardware and expertise with software have saved me time and money. Im so confident in Rays abilities, I even sent my finicky boss to MacPro-LA when he needed a new laptop. Shop around all you want, but when its time to buy, go to MacPro-LA.
Name: D** H*******
Date: 2022-12-19 17:40:13
Rating: 5
Comment: I was able to get a brand new MacBook Air for under the price of the Apple Store. 2nd time buying a laptop here. Service is great here.
Name: J*** G*******
Date: 2022-12-19 17:26:22
Rating: 5
Comment: Responsive, helpful, friendly, and well-priced. Rented a MacBook Pro and the equipment was as promised in great condition.
Name: N*** M***
Date: 2022-12-19 00:39:24
Rating: 5
Comment: Lucky for me, MacPro-LA is in my neighborhood, but even if it wasnt, I would make the trek. Knowledgeable, efficient and effective sums up my experience with Ray and his staff. Theyve helped me several times over the years. When I run into difficulties in the future with hardware or software, theyll be the first I call.
Name: A**** W******
Date: 2022-12-16 18:20:53
Rating: 5
Comment: Great Customer service, most affordable, and was fixed in the time frame I was given, but if you want you have the option to get it fixed that day at a price of course!!! i would highly recommend this place!!!
Name: E*** P****
Date: 2022-12-08 04:09:40
Rating: 5
Comment: Ray went above and beyond to put together a deal for us on a purchase. Top notch and honest communication from the start! I look forward to doing business again!!
Name: B***** L********
Date: 2022-12-04 03:07:11
Rating: 1
Comment: At first, I was drawn in by their repair policies, that was a big factor. However, after a major repair (Cracked screen) which cost me like $800 dollars, within 2 months, the screen failed for no reason it seemed. Turns out, due to their failure to replace the whole frame AND screen (something they claimed to have done) that the frame just so happened to have the exact damage that cracked the screen in the first place... hmmm... to this day, some 3 plus years on, they have not made good on finding a replacement, nor made a tangible effort to do so.
Name: D****** G********
Date: 2022-11-15 04:35:09
Rating: 5
Comment: I appreciate MacPro-LA so much for helping me find the perfect macbook to do music on. Big Thanks to Ray for being the best help and going above and beyond what you look for out of customer service! Love this place!
Name: D**** B***
Date: 2022-11-14 17:49:28
Rating: 5
Comment: Ray at MacPro-LA comes thru again for me... rebuilding my 2015 MacBookPro so its just like new. I highly reccommend MacProLA!
Name: T*** H*
Date: 2022-11-11 18:40:03
Rating: 5
Comment: Fast, efficient, professional service... My Macbook Air wasnt holding a charge - MacPro LA replaced the battery within an hour and I was back in actions. Thanks
Name: M***** L*********
Date: 2022-11-11 17:32:34
Rating: 5
Comment: I discovered MacPro-LA about 7 years ago and have purchased 6 computers (2 pros and 4 airs) so far. Ray has been very transparent about the equipment he sells and the prices are significantly less than purchasing brand new models. Every computer I have purchased have had good shelf lives (I recently had to change my MacBook Pro which ran perfectly from 2015 to 2022 - it was a 2012 model) and I felt confident that Ray would fix any issue if it actually came up. Furthermore, Ray completely reset my old computers so that I could sell them on Craiglist without worrying about remnant private data being left on or the dreaded Start Up disk is Full message from popping up. I highly recommend MacPro-LA as place you should check out the next time you are thinking of buying a Mac. Its like buying a rarely driven luxury car thats just come off a two year lease (someone else paid for the depreciation and the car still runs great!).
Name: M****** S*******
Date: 2022-11-07 17:07:02
Rating: 5
Comment: Great experiences here. Ray is kind, helpful, honest, and truly goes the extra mile to help out. Highly recommend this place for all your Mac service needs!
Name: J********** C*******
Date: 2022-11-03 22:53:04
Rating: 5
Comment: The team at MacPro-LA is super supportive and will work with you to help meet the needs of your project - big or small. The team is knowledgeable, accommodating, and very interested in the success of your work!The team was able to provide me with the equipment I needed on a very last minute notice. They worked with me to expedite the process and just hours later I had the tools I needed for my project.Highly recommend MacPro-LA.
Name: C*** F
Date: 2022-10-28 16:16:30
Rating: 5
Comment: Ray has saved my life and sanity on more than one occasion now. I am constantly destroying my laptop and somehow he always brings it back to life.
Name: H**** T****
Date: 2022-10-25 19:15:40
Rating: 5
Comment: Bought an 2019 iMac and a 2019 MacBook pro here. Both computers work well and are in great condition. The price was as good as you can find online. Recommend this place if you’re in the market for an apple computer.
Name: R**** B****
Date: 2022-10-19 01:43:05
Rating: 5
Comment: Great service, professional and fast. I would highly recommend and will certainly come back next time I drop my macbook pro on a concrete floor! (altho hopefully that doesnt happen again too soon!)
Name: m***** y****
Date: 2022-10-15 19:32:29
Rating: 5
Comment: This is my second time using MacPro-LA. They diagnosed my problem within a few days, texted updates and got my computer up and running and back to me in less than a week. Thank you guys, once again!
Name: K**** S*
Date: 2022-10-10 20:34:55
Rating: 5
Comment: MacPro-LA was amazing. My 2011 iMac died after a decade of continuous use and they were able to repair my device and capture all my data - including every icon on the desktop screen. Amazing. Prompt. Professional. I cant recommend them highly enough.
Name: J*** S*****
Date: 2022-10-06 22:44:33
Rating: 5
Comment: We use Ray and his team of experts for ALL our Mac equipment needs at Tractor Vision in DTLA. Not only are they wonderful at customer service, they are trustworthy and dependable and we know we can rely on getting quality products and a great price with the guarantee they will work as if new. Thanks MacPro-LA!
Name: M** K***
Date: 2022-09-22 18:16:05
Rating: 5
Comment: Spilled water all over my macbook pro. Paid for express diagnostics and repair, and had the computer back in 36 hours. A pricey mistake, but had my computer back as it was and back to work without a hiccup.
Name: B**** O****
Date: 2022-09-21 12:52:15
Rating: 1
Comment: UPDATE: The used keyboard that was sent as a replacement for the wrong equipment had several keys that did not work. I have spoken with the company and have been told several times that they would send a properly functioning keyboard when one comes available. I have lost faith in this company and believe that if you have problems with a purchase, that they wont fix it unless convenient for them. I have moved on to use another company for my latest Mac purchase.Original Review:I am impressed by the integrity and quick response of this company.The refurbished IMac I received is great, although the photos on the website showed a magic mouse and Genuine Mac keyboard.I asked the person who called to confirm my order if the package included the keyboard and mouse and he said yes.The keyboard and mouse that came with the computer are not what was pictured on the specifications.UPDATE: I emailed Ray to explain that I received a different mouse and keyboard than what was pictured and he very quickly responded that he would send me the proper equipment. After a year - I sill havent received equipment that works properly, although I have corresponded with the company on several occasions to ask about the status...
Name: C***** M*****
Date: 2022-09-13 02:12:36
Rating: 5
Comment: I was able to order my MacBook with no issues and received my shipment in a very timely fashion. Im satisfied! Thanks guys!
Name: w*****
Date: 2022-09-12 17:37:56
Rating: 4
Comment: Very responsive and quick to put together what I wanted at a very affordable price. Best source for OS devices new, used or refurbished.
Name: i** g*****
Date: 2022-09-07 16:13:51
Rating: 5
Comment: Ray is the best in town! Fast, exceptional service and incredibly knowledgeable. Whether I need a repair or a looking to buy anything Mac related, this spot is my first call.
Name: S*** F********
Date: 2022-08-23 20:08:58
Rating: 5
Comment: I have great experience at MacPro-LA. Ray, the owner, really helped find the smartest, most economical way to approach my repair. He was responsive, creative and professional. Ill continue to go there for any upcoming Mac-related service issues.
Name: K**** Z****
Date: 2022-08-23 16:20:57
Rating: 5
Comment: Ray and his team solved my Macbook Pro issue promptly and efficiently. Highly recommend. Will definitely use them again if in need!
Name: J** R*****
Date: 2022-08-22 21:31:43
Rating: 5
Comment: I LOVE MacPro-L.A. I have taken numerous apple products there for repair and upgrades over the last five years and I have never been disappointed. Ray and his talented staff have what it takes to get you up and running. So glad that they are close by and always available to help me out!
Name: S******** P*****
Date: 2022-08-11 16:33:13
Rating: 5
Comment: The monitor on my MacBook Pro was damaged. MacPro-LA was able to repair the monitor the same day I dropped it off. Best of all, they used authentic Apple parts and the total cost was less than the Apple Store was charging (without warranty). Two thumbs up for friendly efficient service.
Name: B** S****
Date: 2022-08-03 16:16:38
Rating: 5
Comment: Very professional, transparent about pricing. No predatory fees to assess the computer: you pay for their actual services. Would def recommend!
Name: D***** L******
Date: 2022-08-01 20:59:59
Rating: 5
Comment: These guys are life savers! Fixed my screen with less than 3 hour turnaround time. Also gave clear concise feedback on what made the most sense in regards to my repairs, didn’t try to upsell me.
Name: J*** S***
Date: 2022-08-01 18:04:13
Rating: 5
Comment: I had the pleasure of finding this repair shop after my Macbook Air had suffered some serious water damage. Unfortunately the damage was far worse than I anticipated, and found myself choosing between a pretty pricey repair and shopping for new options from their inventory. The tech that assisted me in this process was extremely helpful and walked me through every option and even offered to to transfer data into my new laptop if we choose that route. He remained professional and didnt try to sway my decision any which way, keeping me updated throughout every process. I ended up denying the repair and upgraded to the new Macbook Pro 14 and havent regretted the decision at all.
Name: A****** B*****
Date: 2022-07-29 17:04:27
Rating: 5
Comment: If I could give more than 5 stars I would. Fast, friendly, and affordable. They helped me out when all that the Apple Store would suggest is to buy a new computer. Took in my MacBook Air that stopped turning on and they had it fixed for me (with a free diagnosis) after 2 days. I’m so thankful!
Name: M******* U****
Date: 2022-07-22 22:33:11
Rating: 5
Comment: I had one if the best repair experiences on the planet. No wait. The owner and I calmly and precisely discussed the issue. He told me up front what the costs were and the exact work he planned to do. He also said when it would be ready, and it was ready exactly on time. The place is legit. Interestingly, I thought there may have been an issue with the repair so I brought it back. He tested it on the spot and showed me that all was working--preference settings issue--and no charge. For all those who dont want to upgrade their hardware every year, this is the place to go. Cheers
Name: H***** S*****
Date: 2022-07-21 23:34:06
Rating: 5
Comment: Ray updated my 6 year old laptop just as it ran out of storage. He was quick to respond, and got the job done fast!! 24 hours later I had new storage and all my data was in place--allowing me to make a very quick transition to an up-to-date computer. Bravo! And thanks for the excellent service!
Name: M*** B*******
Date: 2022-07-20 16:22:50
Rating: 5
Comment: This place is the best! Theyre in my hood, so last week when I was really in a bind, I walked over... only to discover they close early on Wednesdays (at 4pm). Damn. It was already about a quarter AFTER 4, but even though hed already locked up for the day, Ray took pity on me & opened up to see if he could help.I wanted to rent the MacBook Air for a week, but since he didnt have that one available, he rented me a MacBook Pro, which was $100 more/week, but he threw in a couple of extra days for free to make up for the cost difference. And the icing on the computer cake was this: Normally I bring my own recyclable bags if I go shopping, but because Id raced over there on foot in a lap-top-panic, Id forgotten to bring my own bag(s), so I asked if he had an old shopping bag I could put the MacBook Pro in since Id be walking home (not driving). He didnt see any handy, so he scrounged around back for a minute & came out with a fancy, black Kate Spade laptop satchel for me to carry it home in. Thanks Ray. Highly recommend!
Name: C******** M
Date: 2022-07-19 16:42:08
Rating: 5
Comment: I love MacPro-LA. Ray, the owner, is a superb technician - I have bought three refurbs here and never had a day of trouble with any of them (in fact they seem to be less buggy than some new ones Ive had). Cannot recommend enough!
Name: K**** C******
Date: 2022-07-18 17:21:47
Rating: 5
Comment: A little pricey but worth it to get my data back! Super nice and understanding staff, calmed my fears about losing the books Id written that would have been lost had they not helped.
Name: K**
Date: 2022-06-28 01:31:52
Rating: 1
Comment: Gave me an offer in person, so I thought about it. I called to confirm and they agreed to the same price, then after a 45min drive, they disrespected me and told me they won’t honor the original offer. Worst prices, worst customer service. I would give them zero stars if I could.
Name: H**** B****
Date: 2022-06-20 19:01:12
Rating: 5
Comment: These guys are better than the Apple Store. 💯Theyll have your device fixed better and faster than if you take it to the Genius Bar – they restored my laptop after a botched MacOS upgrade (without wiping any data) in less than 48 hours, whereas Apple would have just done a clean install after holding it for 1-2 weeks.
Name: F**** D******
Date: 2022-06-13 16:51:15
Rating: 5
Comment: Ray was great in upgrading my old MAC to High Sierra...hes even helping me now with solving a security issue with the Mac upgrade. The price was right and the service great. Would go back again with any issues in a NY minute.
Name: H** T****
Date: 2022-05-27 17:50:26
Rating: 5
Comment: I changed the screen on a 16-inch MacBook Pro, the LCD on two 27-inch iMacs, and the battery and keyboard on a 13-inch MacBook Pro at MacPro-LA. They are very professional, have a fast turnaround time, and are very accommodating. I highly recommend them. Thank you, Ray, for putting together a fantastic team.
Name: S**** T** L**
Date: 2022-05-24 16:21:22
Rating: 5
Comment: They did a great job updating the ram on of our imacs! my new go to spot for anything mac related 10/10
Name: C****** R
Date: 2022-05-18 21:11:28
Rating: 5
Comment: Best place in town to buy used laptops! All their units are refurbished in house and guarantee they work perfectly. No need to buy brand new when you can get the same quality and performance for a lower price. My husband and I have bought several laptops here over the years, and weve been beyond satisfied. Ray the owner, always provides personalized service, assisting you in getting your computer set up so you walk out ready to keep working. Its so reassuring to buy used from a trusted source that you can deal with face to face! No appointments necessary, just drop in and walk out with a computer, or drop off your computer for repairs... WAY BETTER then dealing with an Apple store with their inconvenient appointments and impersonal geniuses.
Name: M****** Z
Date: 2022-05-16 23:36:26
Rating: 5
Comment: I got water damage on my laptop and had a great experience with MacPro-LA. Their quote was significantly less than other places I called, and they were able to fix the issue in less than two days. Professional and friendly.
Name: R***** M*********
Date: 2022-04-25 19:50:34
Rating: 5
Comment: The otherr place said that the repair to my computer would take two weeks and so I took a pass. I then went to MacPro-La.The took it in and had it back the next day. I reccomend them without reservation!Robert Margouleff
Name: C***** L*******
Date: 2022-04-21 16:55:07
Rating: 5
Comment: Amazing service! Thought I needed a new computer and they assured me I didn’t. I had my computer working perfectly by end of day 🙌
Name: t** s*****
Date: 2022-04-19 16:16:29
Rating: 5
Comment: I bought a refurbished iMac that came in excellent condition, at a price that couldnt be beat! MacPro-LA provided excellent customer service and stellar communication about my purchase and delivery. I will definitely shop with them again the next time I need a new machine.
Name: S****** F*****
Date: 2022-04-14 07:53:18
Rating: 5
Comment: It was a very easy experience. My computer broke and Ray offered to fix it or put me in the drivers seat of a new computer. All of my files were transferred and the computer was ready to go as soon as I got it. Thank you for saving me from computer disaster.
Name: Z*** T*****
Date: 2022-04-07 23:17:05
Rating: 5
Comment: I am very thankful to have found Ray! As a local business owner I have many apple devices, and have been hunting for years, for someone I could trust, who could do everything. Glad I found him! Thanks, also, for going above and beyond.
Name: A***** V*********
Date: 2022-03-25 18:01:25
Rating: 5
Comment: Awesome rental. I needed a mac book/air at the last minute and MacPro-LA was able to help me out. I will definitely go there again!
Name: S***** S********
Date: 2022-03-23 16:21:46
Rating: 5
Comment: Mac Pro LA is the best! Great service and rates. I run a small post house in LA and use this team for all my rental needs.
Name: B**** T*******
Date: 2022-03-18 13:39:08
Rating: 5
Comment: I needed a computer for a project and Pro LA had exactly the thing. Ray was super helpful getting everything I needed and was there with answers when I had questions. I would definitely recommend this shop. The refurb computer I got is high quality and powerful! Very happy with my decision. Ray is the best! I will definitely be back!
Name: A***** M*******
Date: 2022-03-04 18:39:41
Rating: 5
Comment: Ray is great, always informative, breaking down what the problem may be and also walking me through the solution, the cost implications, and any discounts I may be entitled to. I have been a client since 2012 and I trust Ray and his team with my Mac. Happy and satisfied.
Name: K**** Y*
Date: 2022-02-28 17:19:35
Rating: 5
Comment: For the past 5 years I only go to MacPro-LA to get my refurbished/ opened-box computers and laptops -- they are excellent quality (MacBook Air is going on 5 years) and Ray takes great care of repeat customers. Very happy with my purchases!
Name: B**** L********
Date: 2022-02-19 20:28:46
Rating: 5
Comment: I just dropped my computer on the ground, and that was the end of it... right in the middle of a job... I called Ray from MacPro-LA, who took it in instantly. They diagnosed I needed to change the hard drive, which they replaced quickly and for a fair price. This is now the third time I use macPro LA and each time, I am surprised with how helpful they are, not trying to sell me a new computer. Ray stayed open during Covid, and makes it safe and easy to get things done. He even has a parking spot in front of his store for quick pick up. I highly recommend them
Name: A** M******
Date: 2022-02-14 17:43:11
Rating: 5
Comment: Ray was the best! He diagnosed the problem same day. He had to order a part which took 1 day and then I had my laptop back within a couple of hours. Very professional. Reasonable repair costs. Will definitely go back again if I need another repair.
Name: G*** M*******
Date: 2022-02-11 17:08:00
Rating: 5
Comment: This is the only place you should look at to get your Mac repaired. My battery died in my MacBookPro, and I brought it in at 430pm. I had it back the next day at 2pm. They are the BEST!
Name: C***** F*****
Date: 2022-02-04 00:30:04
Rating: 5
Comment: They did a great job and did it fast. Very professional. My MAC laptop refused to power on and they got it working again at a reasonable cost.
Name: D******* C*******
Date: 2022-01-30 01:28:10
Rating: 5
Comment: Excellent place to rent or buy a Apple products - they do weekly and long term rentals and sell previously loaned out equipment at discounted prices. Ray is always helpful and willing to accommodate production needs and times.
Name: A*** P
Date: 2022-01-29 00:28:09
Rating: 5
Comment: My logic board and battery needed replacement - Ray took care of it in a day, way faster than Ive ever experienced at the other popular Mac repair place. Im super happy with the work and service provided and I would definitely recommend them to anyone!
Name: S***** L****
Date: 2022-01-26 17:37:18
Rating: 5
Comment: MacPro-LA is truly THE place to take your Mac for repair. I have a 10 year old Mac and they were the ONLY company willing to help me and fix my computer. They are experts, professional, great communication, excellent value and I will tell everyone I know about them because this is one company that deserves kudos for their quality. It is the only place I will go to for service on any of my familys computers.
Name: J***** M***
Date: 2022-01-24 18:27:31
Rating: 5
Comment: These guys are legit. Great customer service, super knowledgable, and all around a good experience purchasing from them. Weve done 4 orders from them now, and every time its perfect.
Name: M****
Date: 2022-01-18 23:50:48
Rating: 5
Comment: MacPro-LA always delivers outstanding computers in great shape with personal service and excellent prices. Love them!
Name: A***** E* W*******
Date: 2022-01-17 18:27:50
Rating: 5
Comment: The person w/ whom I dealt was very professional. Computer ready on day promised and computer seems to be running fine.If need repair in future, I will take my computer to this repair place.
Name: P***** R***
Date: 2022-01-11 20:11:52
Rating: 5
Comment: I always have a great experience with Ray. He always does what he can do get my computers up and running again. Thank you Ray!
Name: C**** R****
Date: 2022-01-07 21:44:11
Rating: 5
Comment: I have a 2020 MacBook Air that had water damage and needed the screen replaced. Rae was very knowledgable, quick and efficient. They dont charge for the initial diagnostic and have very fair pricing for everything else. Not to mention they have all new parts on site. Rae charged much less than what apple quoted me, and was done within a day. Would highly recommend this locally owned company and will definitely return if/when needed.
Name: D**** H****
Date: 2022-01-06 16:27:09
Rating: 5
Comment: I’ve been dealing with Mac Pro LA for years. I have purchased several laptops for me, my wife, and children, and had many repairs done both big and small. I love Mac Pro LA. Rae and his staff are super friendly, helpful and competent. They do good work very promptly, and I always leave a very satisfied customer. A+++
Name: B****** A*******
Date: 2021-12-31 04:06:05
Rating: 5
Comment: 1. rented computers here: reasonable pricing, good condition, fast service2. purchased computers here: reasonable pricing, stood behind used product, including waiving labor for a screen that broke through my own fault3. Repaired computers here: fast, fair pricing, fixed any nagging issues
Name: W**** I* S*** H******
Date: 2021-12-13 17:44:37
Rating: 5
Comment: The service here is professional, quick, and honest. I am not a tech savvy person and they make me feel comfortable asking any question. I found this place on a referral from a friend and I highly recommend!
Name: B**** F****
Date: 2021-12-09 21:30:45
Rating: 5
Comment: They replaced the battery in my 2015 macbook air, allowing me to get more mileage out of it. Such a simple fix, and yet never something I could get at the genius bar.
Name: j***** d****
Date: 2021-11-19 17:14:31
Rating: 5
Comment: Ray upgraded my Mac Pro mid 2010 cheesegrater. I recommend using him if you have an older mac that you want to keep rather than spending 10,000 + on buying a 2021 MAC PRO. This to me is a great affordable option and I recommend Mac Pro LA do this because of his guarantee.
Name: M** W********
Date: 2021-11-16 18:03:22
Rating: 5
Comment: I stumbled upon MacPro-LA after finding out my usual Mac repair place shut down. And Im glad I did. Ray was sooper helpful, very communicative and got a new hard drive put into my computer with all the data transferred intact. I hope I dont have to visit MacPro-LA much... but when I do I know my computer will be in good hands. THANK YOU!
Name: G****** F****
Date: 2021-11-02 16:49:10
Rating: 5
Comment: I had the best experience with MacPro-LA. I had called a place literally blocks from my house and left several messages to get my computer fixed but they never responded, so I reached out to MacPro-LA via their website and within 10 minutes Vivian responded via text that they had my parts and could fix it. I brought it in a day or two later and they gave me an estimate and they said it would be fixed in 2-3 days. They did it in 2 days, really a day and half, since she texted me early in the day it was ready and I paid what they estimated. I have told several people about my great experience and will absolutely take my computer there again. (Knock on wood I wont need to for a while.)
Name: J***** D*****
Date: 2021-10-22 18:17:21
Rating: 5
Comment: I only go to Ray for anything I need computer-wise. Ive been a customer of his for years (maybe 10+ at this point). It started with him fixing my Powerbook and the great experience I had with that, then when it was time for a new laptop, another great experience. Ive purchased a few computers from MacPro-LA since then for personal and office use. Highly recommended.
Name: R** N*****
Date: 2021-10-20 16:57:16
Rating: 5
Comment: I needed Mac repair, and my former shop is closed. Ray at MacPro LA is just as kind, responsive, and efficient as I had hoped for. Not easy to find quality Mac repair at such a good price. I also decided to purchase a used iMac to help with my workload. Ray upgraded the ram for my graphics and music work. Got a great deal, too!I highly recommend MacPro LA!!
Name: R***** Y***
Date: 2021-10-20 16:20:55
Rating: 4
Comment: Free diagnostics + quick service (24-hrs). I had an easy service and was more than happy to support a locally owned small business. Very nice people. Would give 5 starts but 1. I had to call in to check on my computer, 2. my computer came back w/a dent in the chassis..grrr!, 3. my computer was dirty and 4. the bottom cover is now magnetized (weird). My computer is like my car...I keep it pristine. I would go back because they seem very fair and honest.
Name: S L****
Date: 2021-10-19 16:13:16
Rating: 5
Comment: Excellent experience recovering photos from an external drive. Vivienne and Ray were super helpful and did a marvelous job. Highly recommend.
Name: J***** A
Date: 2021-10-12 16:18:35
Rating: 5
Comment: After searching for my first Mac for 6 months I am so happy to come across Mac Pro LA. I made my purchase online and they reached out to me to reverify my purchase and details immediately afterwards and they sent me my tracking number and texted me with updates. The service was very much appreciated! I am so happy with my purchase it works and runs amazing and has all the stats as explained on the website. I would definitely recommend this business!
Name: V****** G****
Date: 2021-10-05 18:32:55
Rating: 5
Comment: MacPro LA is a lifesaver! My 2016 MacBook Pros logic board fried in the midst of a Time Machine backup, and the tech at the third-party repair place offering a same-day appointment through Apple.com told me that theyd have to replace the logic board/hard drive and all my data was 95% likely to be unrecoverable, even via a data-recovery service (for a large fee regardless of whether they recovered anything, he said).So while they were waiting for the new board to arrive I went ahead and took my computer back and brought it to MacPro LA, who saw me same-day without an appointment. They let me know the next business day that not only was all my data completely fine and recoverable, but they could also repair the logic board instead of replacing it -- all for the same price as the other place (that would have lost all my data). And they had the work done in three business days.Vivian and Ray have completely earned my trust and loyalty -- Ill never take my Mac anywhere else. Thanks, guys!
Name: G****** B*******
Date: 2021-10-05 16:33:47
Rating: 5
Comment: What a wonderful, stress free experience the MacPro team gave me! Renting a computer is never fun, per-say (at least not for me), but they made it very seamless. I truly, truly appreciate the customer service. Will definitely be back!Thank you!
Name: D***** Y****
Date: 2021-09-27 16:17:41
Rating: 5
Comment: I had an excellent experience with MacPro-LA. Super friendly. Easy to connect with. Very clear on pricing. I think I contacted them on like a Wednesday afternoon and by Thursday afternoon my computer was repaired.
Name: L**** T*****
Date: 2021-09-20 22:24:56
Rating: 5
Comment: After spilling water across my keyboard, this place fixed my laptop within 3 days. It was such a dumb accident and Macs are not at all water resistant so all things considering, I felt like $500 for a couple of new parts (keyboard and logic board I think) + labor was more than fair. They also returned it to me with a keyboard dust cover for longevity of my Mac and that little detail was what made me come here to leave the review. Would definitely come here again.
Name: L*** C******
Date: 2021-09-17 16:18:53
Rating: 5
Comment: They were very helpful and accommodating. They fixed my computer quickly and I felt like the price was reasonable. Also very knowledgable. I highly recommend.
Name: C****** T*
Date: 2021-09-10 22:54:36
Rating: 5
Comment: Ive gone to MacPro-LA many times. They are always incredibly helpful. Way more helpful than the genius at the Mac store tbh. The turn around time is waaaaaaaaaay faster too. Ive also bought a refurbished macbook pro from them and they are more interested in selling me what will work for me rather than upselling to me. Im glad this place is around the corner from me.
Name: L***** E****************
Date: 2021-09-03 20:50:07
Rating: 5
Comment: Ray and his team were amazing and efficient in repairing my 2013 Macbook Pro computer screen. I am currently in graduate school and needed my computer promptly since classes were starting again. They were able to replace my screen by the next day. The screen looks brand new and I am happy with the results and quick turn around. I would utilize their services again.
Name: T*** D***
Date: 2021-08-31 22:00:37
Rating: 5
Comment: They’re VERY HELPFUL! Feels like I have a place and people I trust my computer with - like I feel about my car mechanic, but feeling my computer is in safe care is even more important! Today it was thanks to Vivian!
Name: A*** C***
Date: 2021-07-17 05:16:45
Rating: 5
Comment: They were very nice! They vacuumed the dust out of my MacBook Pro and didn’t charge me anything. MacBook Pro is running much faster now. Thanks!
Name: B** W********
Date: 2021-05-19 06:54:42
Rating: 5
Comment: The team is SO knowledgeable, extremely responsive, and has a very fast turnaround time. Ive had them replace my macbook pro keyboard as well as the laptop battery, and I got a great deal each time. They really took care of me and I will definitely be going back any time I need something thats not covered under warranty. :)
Name: B**** W****
Date: 2021-05-14 00:29:27
Rating: 5
Comment: I could not have had a better experience! When I called, they gave me so much info about my computer and the repair process. The drop off process was incredibly quick and easy- and they fixed it in record time!! Seriously it was less than 24 hours. The owner and employees are so wonderful, considerate and attentive. They also have the best pricing in all of LA. Honestly best repair experience of my life 🙌
Name: K**** M*****
Date: 2020-08-14 21:25:01
Rating: 5
Comment: Want to make your next computer purchase easy? Go to MacPro-LA. Ive been a satisfied customer for almost as long as theyve been in business. I recommend them to all my friends. These days, its hard to find a business that offers the personal touch the way Ray does. I tell him what I need and he customizes his recommendations to fit. He takes all the guess work out of the process. Today, my wife and I went in to buy new laptops and Ray got us more features than we expected at an amazing price. When Ive come in for emergency repairs, the service has always been fast and hassle-free. And Rays technical advice has been a life-saver.
Name: J**** W******
Date: 2020-07-08 17:27:28
Rating: 5
Comment: Twice, MacPro-LA has done it!!! No sales hype, total skill and swift, swift service.!! This is such a treasure for anything Mac!! I was freaked out by the coffee i spilled on my laptop. I had to lead a Zoom class to Japan in the evening and somehow these guys got it fixed before! Miracles do happen! They are tech-gods! :)
Name: J****** R***
Date: 2020-05-13 12:56:49
Rating: 1
Comment: I do not recommend it at all, apparently the people in this store seek to take advantage of their customers. I made the purchase of a laptop by means of a credit that was approved by Acima, what happened was that the manager of the store wanted me to affirm that I had already received the laptop without them even having sent it, which makes us doubt this store, it could be a scam.*As of today, I have not received any type of news from them nor a refund for the $70 I paid for a credit application. be very careful and do not be surprised.
Name: R**** F*****
Date: 2020-03-18 23:37:06
Rating: 5
Comment: Long over due review.I finally got my first macbook pro because of these guys. One of the best deals Ive ever had. Thank you MacPro-LA!
Name: M****** B*****
Date: 2020-03-02 08:19:20
Rating: 4
Comment: So far, good price and service. Im onto the second week of the month rental and my life is much easier with the fast Mac computer. The owner could have been a little bit more prepared to have the proper operating system to run my needs but he was facilitating and made it happen for me to test my project right then and there on site to make sure it worked for me overall Id come back again.
Name: J**** l*****
Date: 2020-02-18 01:54:26
Rating: 1
Comment: NIGHTMARE!!Faulty machines, amateur tech service and uncaring customer serviceMacPro LA sold me a faulty machine that they replaced with another failing machine. They had me reinstall the operating system and all 20+ pieces of software I use daily 3 times before accurately diagnosing the first problem. Then they replaced the machine and the second problem culminated in the new computer crashing DEAD in the middle of a high pressure, time sensitive job. This all cost me weeks of time, many trips across town to their shop, and caused over a month delay in my work. As an independent Music Producer and Photographer, using their machines has jeopardized my relations with several clients, caused untold headaches and cost me A LOT money.When I brought my monetary loss to the owner’s attention he responded “we can’t take responsibility for that”. He offered to replace the machine with an equal machine (which I can only imagine would fail me again) or upgrade me to something better at the full retail value. Cool. Thankfully I got a refund, but even that, I can’t say they did right by me as I had originally traded a machine in way under value and paid $200 more than other local Mac specialists were charging for the same set up. What can I say… I was hoping to support my local business. Sad.Now they have three machines with my data on them, haven’t provided me with confirmation of erasing it as promised and won’t return my phone calls. That’s MacProLA customer service.The owner’s parting words to me were “I hope you don’t think we sell bad machines”, but that is exactly what my experience has shown… they sell bad machines and don’t take responsibility for the consequence to their customer.This is all just a summation. My frustrations would fill several pages. If you need a solid machine, DO NOT TRUST THEIR WORK.I wound up doin exactly what I hoped to avoid… going to the Apple Store and dropping the $5K+ on a new machine and all the adapters needed.I hope this helps someone.Jason
Name: L*** M***
Date: 2020-02-05 05:26:02
Rating: 5
Comment: A real gem in our neighborhood! Fantastic service, fast, great prices, responsive. For all repairs I even prefer it to going to the Apple store.
Name: C**** J******
Date: 2019-11-09 06:31:31
Rating: 5
Comment: Fast service, highly knowledgeable, great selection and honesty. Theres nothing more you could ask for in a technology store, especially one that deals in The elusive world of Apple. My machine broke, I was under a deadline, walked out with one less than 20 minutes. Today my machine wouldnt boot, they said bring it immediately, within one hour they told me it was working fine. Thats the kind attention to detail and integrity the one can only hope for. They have it.
Name: J***** H*******
Date: 2019-10-24 00:43:50
Rating: 5
Comment: Had to replace the screen on my macbook pro OSX. This place was fantastic. Free consultation, insanely fast turnaround, fixed it SAME DAY. Was even a little cheaper than getting it done through the apple store but not even a quarter of the hassle and no period of waiting without a computer. Prompt and great customer service, highly recommended.
Name: R***** M*****
Date: 2019-08-20 20:31:04
Rating: 5
Comment: Great customer service. Professionals that can get your old mac books up and running again! Satisfied customer, will go again!
Name: E**** T***
Date: 2019-07-27 01:50:07
Rating: 5
Comment: Fantastic place. Dependable. On time. On point. Great customer service. Reliable. Goes beyond expectations. Very kind. Everything worked out perfectly and I got exactly what I want and needed. They did more than they needed to. I refer them and would absolutely go back again.
Name: C** G******
Date: 2019-06-11 21:34:50
Rating: 5
Comment: I recently had reason to come to MacPro-LA for repairs on my laptop and was reminded why I would never go anywhere else. Ray treats every client like a VIP and is honest. His team of professionals are dedicated to providing great customer service.
Name: C*** M********
Date: 2019-05-12 22:13:49
Rating: 5
Comment: Extremely kind & wonderful staff, that want to help & make sure you are happy with the job done. I can not say enough good things about MacPro-LA, they are just fantastic! I highly recommend them. FYI - there is always parking behind the building.
Name: S***** K*****
Date: 2019-04-20 01:34:21
Rating: 5
Comment: I took in a six year old laptop that was totally in-operational. They fixed it up for me at a reasonable price. Their service was very quick and helpful. I received it back in excellent working condition, all the data that was on the drive intact. After I had been using it for about a month, I updated the operating system. I made a mistake and skipped a couple of versions, causing the computer to crash. I took it in to Mac Pro and then reset it, and then upgraded the operating system all the way to the most current version, no charge. I Im glad we have these guys in town. Great service!
Name: m****** c*** s****
Date: 2019-04-11 15:46:49
Rating: 5
Comment: Set me up with the exact same 2013 retina macbook pro machine I had and transferred my flash drive.. I was able to get back to work the same day. I believe the prices to be fair with the support that offer for their machines, it is a safer bet than a craigslist purchase for sure.
Name: A**** K****
Date: 2019-04-09 22:19:46
Rating: 5
Comment: Thank you MacPro-LA on N.Cahuenga in Los Angeles, Hollywood..you are the best and saved my computer..I was recommended to you because I had an older model Mac Book and it would require specialist...It is running better than ever! I cant say thank you enough to Jeremy, Ray and Vivian..Complete genius at work. Great price and great work. You saved me money and delivered ahead of schedule. Iam recommending to everyone. Continued success!! Thank you. A++
Name: R***** C*******
Date: 2018-12-12 16:12:37
Rating: 1
Comment: Tried to play hardball on a trade-in.I brought in my 2012 Macbook Pro and told the owner, Ray, I was looking to trade it in and buy a newer laptop from him, and the first thing he said was, How much do you want for it? (First warning bell.)I countered with, What do you usually offer?His response: Well, we dont want this. (Second warning bell.)I said, Okay, and started to put the computer back in my bag and he said, What are you doing? I replied, You just told me you dont want it.His reply: Well, itll depend on what you want to buy. (Third and final warning bell.)Translation: I want to pay next to nothing for your computer while trying to convince you Im giving you a deal.Pass.Ill take the $2000-plus I was going to spend and give it to someone who doesnt take his playbook from used car dealers.
Name: C** Q****
Date: 2018-10-11 19:56:05
Rating: 5
Comment: Jeremy was super kind and helpful. My drive was beyond their level of repair, but he was super informative and sent me on to a platinum data recovery. Extremely pleasant experience with them within a crisis!
Name: M*** P******
Date: 2018-07-24 03:30:14
Rating: 5
Comment: They brought my computer back to life no problem. New battery and new OS has everyting working great. Highly suggest. This place is great.
Name: K W
Date: 2018-07-24 02:00:07
Rating: 5
Comment: Ray and Vivian helped me to find exactly what I needed! I have not owned a Apple Computer in 30 years. Im back baby!I was in and out of there in under 15 minutes. Totally stoked! Thank You!
Name: J**** W*****
Date: 2018-07-11 18:06:02
Rating: 5
Comment: Absolutely amazing. My somewhat ancient Imac tabletop was acting up. I took it to my usual repair people who said they couldn’t work on it because the machine was too old. They referred me to MacPro-LA in Hollywood. These people were amazing. Not only are the expert at what they do, they take pride in their work. They are very friendly, clear and explain everything as they go along. Overall, excellent customer service! Just got home from picking up my updated Mac (with a newly installed SSD) and it’s working perfectly and beautifully. And as promised, running faster than it was before. I can’t recommend this establish enough!!!
Name: A*** D***** (******* H*****
Date: 2017-12-19 02:12:36
Rating: 5
Comment: Great shop run by really nice, helpful people. I was surprised to find it but so glad I did. I will be back next time I need a used Mac, an upgrade, or repair.
Name: C****** M*****
Date: 2017-11-21 10:08:10
Rating: 5
Comment: Found them online, super friendly staff, theyre looking to find you what you need and not trying to sell the most expensive thing. I now have a really well functioning macbook pro. I recommend this place to everyone who wants to buy a mac for lower prices !
Name: V H*****
Date: 2017-11-15 23:05:19
Rating: 5
Comment: Ray and Sonya at MacPro-LA are recognized, valued and awarded for exhibiting consistent Excellent Customer Service!!!Routinely, MacPro-LA has an awesome team of computer sells and repair professionals who understand the unique value of being a true, trusted and treasured professional in the computer sells and repair industry. They stock state of the art computer devices, machines and accessories. Should you have a need for computer diagnostic assessment or repair, MacPro-LA is highly recommended. The workers in the store are hardworking professionals and clearly understand the value in delivering quality customer satisfaction.New customers of MacPro-LA, please do not take this lightly, but, yes, guaranteed, after one purchase you will want to continue patronage to this store location for its unfailing excellent customer service from its’ team of professionals.MacPro-LA offers the best shopping computer purchase and/or repair experience in Los Angeles, California area. Computer Gurus, Geeks, Guys and Girls, you will not be disappointed. Go to MacPro-LA today for a unique awesome shopping experience and immensely enjoy your purchase! Lady V, a repeat customer since 2015. Peace.
Name: J***** S*******
Date: 2017-03-01 02:06:27
Rating: 5
Comment: Best place to go for an Apple computer!He wont try to sell you the most expensive computer, hell find out what your needs are and recommend a computer based off that. I am a returning customer and will definitely tell all my friends to come here.
Name: J*** B*****
Date: 2017-01-31 01:43:49
Rating: 5
Comment: I have an old MacBook pro and discovered these guys via Yelp. I was resigned to buying a used / refurbished machine as it seemed my laptop was dead. Rather than taking my money and making more, they simply fixed my machine, saving me $1000s. Ive been back twice, as various older parts gave out, and for less than half what a new machine has cost they have my old one working better than it did when I bought it. Theyll always tell if you if Apple has a recall (in other words will fix something for free) which they did when my logic board failed recently, a kindness that saved me $600 instantly. Go here before you glamoured into a pointless and expensive upgrade you dont need - to a machine with no CD player, DVD burner or flash drive!
Name: P** A**** D***
Date: 2016-08-27 17:12:56
Rating: 5
Comment: Friendly staff, no pressure into buying. Super knowledgable, friendly, and overall simply amazing.If you want to just browse, go here. If you want help making important decisions, go here. If you need to drop off your Mac for repairs: go here!
Name: N***
Date: 2016-05-18 18:58:32
Rating: 5
Comment: Ive been coming to Ray for years. Hes always been both genuine and perfectly honest with me. Beast deal if you dont want to pay high Apple Store prices salted with horrible Apple service.
Name: A**
Date: 2016-03-12 18:30:58
Rating: 5
Comment: Looking for the Pros look no further! Mac-Pro is your last stop. They have everything. The owner is amazing, he KNOWS his products. Great customer service and the best prices in town!!!
Name: E*** V******
Date: 2016-02-12 02:24:32
Rating: 5
Comment: Awesome team here! Immediately took my MacBook in and had wifi adapter replaces within 24 hrs and was affordable to boot! They saved my life and at least 3 days downtime o wouldve suffered by going to Apple store for same work. They even ran a diagnostic maintenance on my system for free. Aplus biz!
Name: D**** L******
Date: 2015-12-07 18:25:05
Rating: 5
Comment: MacPro-LA is the best computer repair experience I have ever had.Quick, knowledgeable, and easy to work with. I have both purchased equipment from themand had repairs and upgrades, all were painless and quick.Thanks MacPro-LA
Name: J******* D****
Date: 2015-10-17 20:49:48
Rating: 5
Comment: Great. Same day service, nice selection, nice machines, excellent prices. Free data transfer. Knowledgeable. Sweet warranties. Chris & Ray rock.
Name: P******* N** P*********
Date: 2015-03-19 18:01:07
Rating: 4
Comment: I called for information on speed difference between new pro 13 inch vs new air i7 8gb ram. The tech was incredibly knowledgeable and helpful even though I wasnt calling to repair a computer. Clearly they care about overall quality of all aspects of their service. Definitely will use them if I ever need a repair!
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Name: T** M******
Date: 2024-06-14 21:15:07
Rating: 5
Comment: Quick and easy. Brought in my own computer, but needed a hard drive replaced. Took about a week and even got my old computer transferred over with out a hitch! Great customer service, and couldnt beat the price! Love my new computer and how quick and easy it runs!