Madrid Apartments
Address: 28401 Los Alisos Blvd, Mission Viejo, CA 92692, United States
Phone: +1 949-328-7707
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 949-328-7707
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Apartment complex, Apartment building, Apartment rental agency
Rating: 4.5
Site: https://madrid-apts.com/
Worktime:
Rating: 4.5
Site: https://madrid-apts.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 9 AM–6 PM |
Name: j*** m*****
Date: 2024-06-30 02:52:26
Rating: 5
Comment: There was recently an issue with the garbage disposal and it caused a lot of stress. David was able to come first thing the next day and got the job done. He always goes the extra mile and remembers your name. Thank you David!
Name: B**** G*******
Date: 2024-06-28 20:14:18
Rating: 5
Comment: David is AMAZING! Any time we have a maintenance issue he takes care of us ASAP. Its very reassuring to know that the staff here really care about their residents.
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Name: M***** C*****
Date: 2024-06-18 14:17:55
Rating: 5
Comment: My experience living at The Madrid was really wonderful! The homes are updated and very clean, all of the amenities are beautiful and the neighbors were all very nice, quiet and respectful. I only needed a few things for the maintenance team to work on and they got to me so quickly and fixed the issues immediately. The entire staff was so delightful, especially the manager Kim who helped every step of the way. I would highly recommend this beautiful complex!
Name: E**** G*******
Date: 2024-06-13 20:34:17
Rating: 5
Comment: Thank You David for fixing my washer.
Name: C***** S******* S******
Date: 2024-06-03 22:51:50
Rating: 5
Comment: David and the new maintenance guy work as an awesome team, listening to the residents needs and doing a great job.
Name: R****** V***** T** P*****
Date: 2024-05-15 20:09:32
Rating: 1
Comment: Office never answers their phone
Name: G****** C*********
Date: 2024-04-04 13:27:57
Rating: 1
Comment: We have gone weeks without our main light in our bathroom. I took off work to have maintenance come after speaking to the assistant manager scheduling when they would come and they never showed up or responded to my call. They came the next day. The light didn’t stay on unless by motion so we were still taking showers in the dark. The light still has a time limit of 30 limits. For the rent increase these kinds of things are unacceptable. Furthermore. The lack of care in the management is very disappointing. In addition, the disturbance of another persons car has yet to be addressed walking us up and shaking our entire wall every morning and every night.
Name: E*****
Date: 2024-04-03 04:19:03
Rating: 5
Comment: Ive been here for two years and it has amazing living here. Kim is the MVP and she has been super helpful since the moment we met her. The neighborhood is quiet and the apartments are nice as well.
Name: J***** M******
Date: 2024-03-30 19:35:29
Rating: 5
Comment: David is awesome! Can’t beat maintenance staff gets the job done quickly. He fixed several issues that we had put off in minutes.
Name: s***** p****
Date: 2024-02-28 01:27:34
Rating: 5
Comment: I recently moved in, beautiful apartments and friendly staff. David is great; he greets you with a smile, is super helpful, and quickly responds and assists.
Name: A***** N****** B***
Date: 2024-02-28 00:04:45
Rating: 5
Comment: It is a beautiful and peaceful place. I love the staff, especially David! He is so kind and helpful in a way that makes you feel welcome.
Name: s****** g********
Date: 2024-02-27 18:35:24
Rating: 5
Comment: David, from maintenance is incredible, he is so nice and friendly, and fixed a problem with my dryer so fast. I just moved in, and Maria in the office has been amazing as well. Every time Ive called with a question, she really takes her time, makes sure what I need happens. Shes so thoughtful and efficient, and the nicest person.So far I love it here! Absolutely amazing staff. I would give 10 stars if I could!
Name: H***** D
Date: 2024-02-27 02:10:08
Rating: 5
Comment: I toured Madrid with Maria. She took time touring the property with me along with answering all of my questions. She was extremely patient in answering all of my questions. Her professionalism and kindness is what sold me on the property in addition to the property itself. Thank you Maria!I have moved into Madrid Apartments. Property Management and Maintenance are so kind and responsive. I recently had a minor leak and out in a maintenance request. David immediately addressed it and fixed it. Thank you David for being so proactive in resolving my maintenance issue!
Name: C******* A******
Date: 2024-02-22 17:10:12
Rating: 5
Comment: Love this community. It’s quiet and maintenance does a great job! David is always quick and very friendly.
Name: A**** J******
Date: 2024-02-20 22:01:07
Rating: 5
Comment: I’ve been living here for almost half a year and I love it! The environment and staff is amazing always there to help. Big thanks to David had a couple MINOR issues he resolved them quickly.
Name: A***** S********
Date: 2024-02-17 07:43:52
Rating: 5
Comment: Have been here for a couple of months now and this seems like really great place. Good floor plans and upgraded appliances. They are also very quick with any service requests. David, the service personnel is very efficient and knows the right fixes.
Name: A*** D*********
Date: 2024-01-18 23:38:21
Rating: 5
Comment: MR.David is the most caring and thoughtful member of this Community who always provides excellent customer service to each and every single one of his clients.
Name: S*** T***
Date: 2024-01-17 20:40:22
Rating: 5
Comment: I recently had the pleasure of experiencing outstanding plumbing service provided by David, and I am compelled to share my positive experience. From start to finish, David exhibited a level of professionalism, expertise, and customer service that exceeded my expectations.
Name: J*** M****
Date: 2023-12-31 00:42:20
Rating: 5
Comment: Hello,Management is great and trying to find you a place. If you want to find a community that is safe then you found it.The maintenance team is amazing. They do their absolute best with the tools and amenities that are allowed to give out.David is a person that will always give you the option to say hello to him can help someone, and he always finds a way to ask if I need help. He always says hi to people in the morning or afternoon. My kids know his name and are always wanting to say hi to him. He is very kind, compassionate, and humble. He understands the meaning of life, and he does his best to fulfill that by giving a kind smile and a nice wave to people to impact young and old that crosses his path.
Name: J**** O*****
Date: 2023-12-06 20:47:33
Rating: 1
Comment: AVOIDThere are only so many 5* reviews here because they monetarily incentivize residents to do so!PLUMBING ISSUES ON DAY ONE:When I first moved in, any use of the shower caused flooding to my downstairs neighbor. I was not able to use the shower for the first week of living there because they failed to do basic verification that the unit was actually ready to live in (e.g., making sure using the shower does not immediately FLOOD the apartment below it)ANTS INFEST THIS LOCATION:Ants live in the buildings and will come into your apartment when it gets hot, through cracks in the paint. I had ants inside my dishwasher at one point. We had to repeatedly get exterminators to come spray the apartment with dangerous chemicals. They refused to ever truly fix the problem.CONSTANT APARTMENT INSPECTIONS:They enter your apartment like 6 times a year and almost never give more than the minimum 24 hour notice.THEY STEAL YOUR SECURITY DEPOSIT:Their handling of security deposits is borderline fraudulent. They will charge you considerable money for things like dusting the top of the ceiling fan blades, or having normal wear and tear on appliances. Even after living there for four years and carpet being _barely_ damaged, they will charge you $100+ for carpet repair. I provide pictures of the Fridge, ceiling fan, blinds, and one wall which all apparently required professional cleaning because they were just so filthy. Note that I lived here four years and they dont consider any of this within normal wear & tear - nope, I just didnt clean them good enough. I guess they just have to charge long-term residents for 90 seconds of dusting fan blades and blinds. 😆Oh and SECURITY GATE BROKEN HALF OF THE TIME!
Name: N***** K******
Date: 2023-12-06 14:01:27
Rating: 5
Comment: Madrid Apts is a great place to live .
Name: T****** J******
Date: 2023-10-20 15:00:47
Rating: 5
Comment: I’ve been living here for about a month now and the staff is great, but the maintenance guy David is so amazing the hot water wasn’t working in my unit and he was there to fix it in less than 10 mins. I always see him around and he’s always lending a helping hand. Thank you David!!!!
Name: A****** N****
Date: 2023-10-10 17:25:11
Rating: 5
Comment: On many occasions when I encountered issues within my apartment, whether they pertained to plumbing, electrical systems, or other miscellaneous concerns, I consistently sought the assistance of David. His expertise in these matters is highly commendable, and his extensive knowledge extends beyond his primary field of expertise. I am sincerely grateful for his invaluable assistance and for the admirable qualities of his character.
Name: S***** F*****
Date: 2023-09-20 20:17:52
Rating: 5
Comment: David was very respectful used shoe covers so he wouldnt mess up the floors and is very happy and fixed everything accordingly
Name: A*** R*****
Date: 2023-09-20 18:06:16
Rating: 5
Comment: AC went out, let them know, and it was fixed within a day. David got to the bottom of the problem right away. Very attentive maintenance staff.
Name: C******** B*****
Date: 2023-09-14 23:40:24
Rating: 5
Comment: David was super nice and always helpful!Stopped by today for our inspection and was very communicative!
Name: H****** B*******
Date: 2023-09-02 18:33:27
Rating: 5
Comment: David of the maintenance department came by the other day to fix a few things in my apartment. I had just entered my maintenance request the day before. David fixed everything quickly and everything works perfectly now! He is efficient, professional, polite, and kind! I love living at Madrid Apartments!
Name: M**** R****
Date: 2023-08-23 22:59:00
Rating: 5
Comment: The lock on my front door was stuck and wouldn’t let me lock it when I was trying to leave so I called the front office to submit a work order to have it checked out. They hopped on it right away and sent David to come inspect it. Ended up having the lock replaced. This is the 2nd time we’ve had to request for maintenance and both times have been 5/5 service. They’re quick to handle any issues you have ! Thank you David for your hard work !
Name: A**** H*****
Date: 2023-08-19 02:50:31
Rating: 5
Comment: Me and my family have lived here for over 3 years and cant say enough good things about this community! Kim H always makes sure that we are happy and satisfied and is on top of any and everything! Kim is also the one that toured us initially and her bright welcoming personality is what sold us. I love that even after we have been here for 3 years she continues to treat us with the same kindness and welcoming energy as she did before we moved in. David is Also A-Mazzzzing! Always on top of Maintenance orders with quick fixes! This is Rare. Great community and Staff!
Name: P******
Date: 2023-08-17 22:23:51
Rating: 5
Comment: I have lived here for 4 years. Staff is great and the main service tech, David, is awesome.
Name: E**** W******
Date: 2023-08-15 20:02:55
Rating: 5
Comment: I recently moved in and we had an ac leak and we put a service request in and almost immediately David the maintenance guy came to help. He identified the problem and got it fixed for us very quickly and even came back the next day to make sure everything was still working. David was very helpful and extremely nice.
Name: A**** D*****
Date: 2023-06-06 18:27:18
Rating: 5
Comment: David was always very nice more than willing to talk. He seemed to genuinely care for the tenants and always fulfilled the maintenance requests quickly.
Name: J**** G********
Date: 2023-06-06 16:48:58
Rating: 5
Comment: Awesome place to live, no complaints!!! David is a great maintenance technician, and somehow an even better person. Can make you smile on your worst of days.
Name: J***** O** R*** M****
Date: 2023-05-18 02:56:07
Rating: 5
Comment: Excellent David helped me get exactly what I was looking for. A good guy with good service. Hope to have him sent the next service order to my client living here. He went above and beyond the call of duty. I highly recommend Thanks David.
Name: D*** K*****
Date: 2023-05-09 22:00:34
Rating: 5
Comment: Madrid is the only place ive rented that i felt a peace of mind that whatever problem that i have will be solved. David is a patient and knowledgeable facilities manager that goes above and beyond to not only fix problems but maintains a positive relationship with the tenants here at Madrid. EVERYONE knows and loves David. The positive attitude and willingness to help no matter what the issue is (the man offered to help me bring my groceries to my 3rd level apartment one time) speaks volumes to his character. Hes a grade-A dude and im thankful that hes here. You dont meet people like him anymore these days. Thanks for all the help and support!
Name: J**** R*********
Date: 2023-03-30 08:22:24
Rating: 5
Comment: David 5 stars, such an amazing, kind, and respectful person. From when you call the front office with an issue it’s always fixed in a timely manner. I’ve lived here for almost a year now and so glad I chose Madrid 👍
Name: P******* S******
Date: 2023-03-30 04:58:06
Rating: 5
Comment: Its just been a month since we moved here. The whole apartment environment is so welcoming. Service and maintenance to me is the best aspect of this apartment. David was the one who helped us fix service issues and was really quick and efficient in resolving it. Overall a wonderful place to stay and highly recommend this apartment.
Name: S***** R********
Date: 2023-03-29 02:07:41
Rating: 5
Comment: I am writing this review in response to the amazing efforts of Maria (part of the leasing office) and Lance (one of the maintenance workers). I called Maria Saturday afternoon when our washing machine started flooding water from the back side of the machine. I told her it was our laundry day and trying to get it done while our children were taking their nap. She informed me that the maintenance crew wasnt available that day due to the scheduling but would put the request in as an emergency service. I was unaware the maintenance crew wasnt working on Saturday but so beyond grateful for Marias efforts to my concern. It wasnt long after, Lance showed up with all the tools needed to fix the issue. He promptly got to work on the washing machine and instantly knew what the issue was. Not only did he fix the problem but he went above and beyond to help prevent the issue from coming back. He also gave us information on how to maintain the machine from having the same issue in the future. Having 3 children we go through a lot of laundry and cant be without out washing machine for very long. Overall I am so beyond grateful for both of their tremendous efforts to help assist my family through the issue.
Name: M O*****
Date: 2023-03-27 19:50:35
Rating: 5
Comment: This location has been fantastic. From the leasing staff to the Maintenance Gentleman.Upon move-in, I observed a couple of (minor) issues (like any new place) and Mr. Dave (Maintenance Technician) was very kind and professional in handling them. He has made our experience here comfortable.It seems you (Mr. Dave) are quite the favorite around here and it’s easy to see why. I appreciate and acknowledge your hard work with keeping the grounds clean and completing service requests.Thank you Dave,
Name: E* M***
Date: 2023-03-11 20:47:12
Rating: 5
Comment: David is the best. He is always very positive and very clean. He is a hard worker. 👍🏼👍🏼👍🏼
Name: L*** V** P****
Date: 2023-02-11 17:26:56
Rating: 5
Comment: Dave came right over and fixed the garbage disposal. He is a Great maintenance man! Thank you!
Name: A* H* (************
Date: 2023-02-08 17:06:04
Rating: 4
Comment: Maintenance staff is always very responsive and gets the job done - Never really have to worry about simple repairs/fixes. Both of the guys do good work. Staff on-site is great as well and put together great activitiesfor individuals and families. The property management group that owns the property unfortunately like to raise rent every year. Quality place to live, except the rent raising every year. Just know you probably will have to pay 200$ more every year you live there.
Name: K******* M****
Date: 2023-01-17 19:48:37
Rating: 5
Comment: My experience at Madrid apartments has been great. Everyone there is very nice and reliable to talk to whenever questions arise! I love the service that they provide, and their apartments are beautiful!Shout-out to Kimberly, Maria and all the maintenance crew members (including David and Lance, who stopped by today).
Name: R***** D********
Date: 2023-01-04 20:50:40
Rating: 5
Comment: Thanks to David for stopping by the apartment in such a timely fashion. In the rain! He fixed my garage problem and helped me get my Xmas tree recycled. Always friendly and quick!
Name: J**** R********
Date: 2022-12-27 23:19:46
Rating: 5
Comment: My family moved into Madrid a couple of months ago and its been nothing but a smooth and blissful transition. We have had to request maintenance services a couple of times since moving in and David has been absolutely amazing everytime! He is not only prompt but goes out of his way to continue to check in to see the problem is resolved. We are so blessed to call Madrid our home and even more lucky to have such a hard working person like David making sure everything is in tip top shape!
Name: A********* K*******
Date: 2022-12-20 22:55:06
Rating: 5
Comment: David is phenomenal when it comes to completing our work orders
Name: A** G******
Date: 2022-12-08 14:31:33
Rating: 5
Comment: I appreciate the kind attention and prompt response. I am happy to be part of this beautiful community. I thank Mr. David for his work always with a smile and prompt response.
Name: N**** B***
Date: 2022-12-01 18:43:26
Rating: 5
Comment: The team at the from office is always ready and available to take care of any issues brought up. They quickly address any issues that come up and make you feel like you are their number one priority. Thank you to Maria, Kim, and Kim for taking care of me every time I stop by. In regards to maintenance, you are guaranteed that it will be adressed in a timely manner (sometime even in minutes not hours). I usually get David for any maintenance needed for the apartment. He is the best! David is polite, courteous, friendly, and professional. He takes pride in his work and greets you when you he sees you around the property.Friendly front office staff and maintenance team.
Name: B****** W****
Date: 2022-11-16 03:00:12
Rating: 5
Comment: David was more than happy to assist me with my garage door. It was after normal business hours and he was here within 15 minutes to get it working. Javier worked on it the next day and everything is functioning as it should now! Thanks guys!
Name: a****
Date: 2022-10-30 19:03:20
Rating: 5
Comment: Maria from the leasing office was great help and was so nice, always has a smile on her face !
Name: K*** H********
Date: 2022-10-30 00:24:37
Rating: 5
Comment: Maria was amazing helping us find the right apartment for us. She helped with all the paperwork and she had a lot of patience answering all our questions. We our happy to have chosen Madrid apartments.
Name: A****** T******
Date: 2022-10-16 18:14:29
Rating: 5
Comment: I moved in recently in September and I love this place! I want to give a huge thanks to Maria for making the process easy for us. She’s the best and very helpful. Madrid is a beautiful property.
Name: B***** T*****
Date: 2022-10-13 04:33:47
Rating: 5
Comment: Started my lease back in 2020 and kept renewing because of the well-kept community as well as the maintenance department!! David who is part of the maintenance dept is such a tremendous man, he’s always happy to help and always checks up on the residents. Every time I see him he has such an awesome attitude and anytime I put in a service request it’s taken care of super fast!
Name: S**** M*****
Date: 2022-10-11 18:08:22
Rating: 5
Comment: Ive been at Madrid for over 4 years now. Since I came, David has been a constant. He is friendly, kind and ALWAYS attends to the needs of the community with a smile on his face. I appreciate how quickly he fixes whatever needs fixing in my apartment. Hes the best!
Name: A***** C*******
Date: 2022-10-09 15:56:29
Rating: 5
Comment: We moved to Madrid at the beginning of 2022, it was our first apartment and we’ve been nothing but happy with our decision! The leasing office is easily accessible, the grounds are well kept, and maintenance requests are taken care of within two days. We haven’t had any issues thus far and David, our maintenance specialist, is always super friendly and courteous of our apartment space when working on anything. Madrid is a great place to live!
Name: A**** P*****
Date: 2022-10-07 19:19:15
Rating: 5
Comment: Kim and the staff is the best !!! I recently wanted to upgrade into a newer unit last year. Kim found me the perfect unit and made the move very easy for me. The maintenance staff is always very helpful as well.
Name: S*** Q****
Date: 2022-10-06 19:30:05
Rating: 5
Comment: Madrid is a great place to live! It is a nice quiet neighborhood and we love our place. The staff are all very nice and easy to work with. David from maintenance is the best. He always takes care of us whenever we need something fixed or taken care of. He is super friendly and cares about how we are doing on a personal level. David is always checking in with us to make sure everything is going good with the apartment and our wellbeing. Thank you everyone at Madrid for a providing a great experience living here.
Name: S**** J********
Date: 2022-10-06 14:54:24
Rating: 5
Comment: Happy shout out to Kimberly in the leasing office! Shes helped us many times with lease options, prorating our month to month rent, and more... Her I can help is what these communities need! Thanks for making our experience with Madrid a positive one!
Name: K**** S**********
Date: 2022-10-05 19:17:41
Rating: 5
Comment: I have lived at Madrid for about 2 1/2 years and I just love this community! The leasing office is amazing, especially Kim, and David who handles our maintenance concerns is just about as good as you can get! Not only is he an amazing person, but he always goes above and beyond to help the residents here. He always has a smile on his face and is loved by everyone here, including our pets! :) He is one of the reasons I moved here!
Name: C****** Q****
Date: 2022-10-05 06:19:15
Rating: 5
Comment: Love this place. If I could own my apartment here I would. The staff is great here. Specifically the maintenance staff. David is so kind and extremely helpful. He gets to my requests very quickly. He takes extra care knowing we have a dog who gets nervous around people sometimes. He’s great with buster! He really goes the extra mile. I can’t say enough how happy we are to leave here. Obviously there are always plus and negs to but the positives far out way the negatives. Great community of people.Thanks David for all you do!
Name: B**** H***
Date: 2022-10-04 00:33:27
Rating: 5
Comment: I have never lived in a better complex than Madrid, Kim is extremely helpful and friendly and makes living here an absolute pleasure. Thank you!
Name: I*** L****
Date: 2022-10-01 06:45:30
Rating: 5
Comment: Kim has been great from the beginning of our lease and answers all of our questions!
Name: T****** S******
Date: 2022-10-01 06:43:55
Rating: 5
Comment: Kim at the leasing office has been very friendly and helpful to us during our time at madrid
Name: J*** R***
Date: 2022-09-28 22:33:09
Rating: 5
Comment: Theres no better place to live than Madrid apartments, due to the amazing leasing office staff; especially Kim. Thank you for your friendly welcoming personality, your consistent effort to make the community better, and your willingness to go above and beyond for each resident is truly appreciated. She really makes you feel like family!
Name: J*** F****
Date: 2022-09-28 22:30:33
Rating: 5
Comment: Kim Holzinger is fantastic! She helped my family and I get the best apartment (in my opinion) in the whole complex. Everyone in the leasing office is super nice and professional! Great community, great people A+ for us! David in maintenance is phenomenal as well, super nice and welcoming. Amazing team!
Name: J R
Date: 2022-09-28 16:15:46
Rating: 5
Comment: David has been such a wonderful person. He is always ready to help in anyway he can. Each time I have ever asked him to help me with some thing he’s always right there and he does a fantastic job.
Name: L*** R*****
Date: 2022-09-28 04:52:22
Rating: 5
Comment: The maintenance crew here are the best. David is always happy and is very pleasant to work with. I see him every morning making sure that everything looks good. He always says good morning with a smile on his face. I would just like to give him the recognition he deserves.
Name: I******* L***
Date: 2022-09-26 21:17:01
Rating: 5
Comment: David is amazing! He is always very attentive and detail oriented when he works on our orders. Our washing machine was acting up and leaking and he made sure to come back as soon as he saw it was acting up. I really appreciate how attentive and caring he is towards the residents.Thank you David :)
Name: H***** R*********
Date: 2022-09-25 17:30:15
Rating: 5
Comment: We’ve lived in the Madrid complex for almost 4 months now and I have zero complaints. We looked at several complexes and I’m so glad we chose this one. David is one of the maintenance guys there and he is amazing. He always makes sure to say hello and ask how you’re doing whenever he sees you around. He also goes above and beyond with being helpful. My husband accidentally took our garage clicker to work and I needed our stroller for a day at the baseball fields and David went out of his way to help us open it quickly so we weren’t late. I can’t say enough good things.
Name: C******** N****
Date: 2022-08-23 16:44:20
Rating: 5
Comment: Madrid is a great place to live. The pool area, complete with a hot tub, large grills, and tons of seating is a perfect centerpiece to this great complex. Not only are the amenities great, but so are the staff. David, the resident handy man, is everything you could ask for in a maintenance worker. He’s extremely friendly and professional, whether he’s working on your sink or just sees you around the complex, and is a very diligent worker. For the few service requests I have needed, none have ever taken more than a day to complete, and he is very mindful of your space while completing his work.
Name: M**** D***
Date: 2022-08-22 00:02:33
Rating: 5
Comment: Moving as we all know is very chaotic, but thanks to Madrid Leasing Office Managers, they make it as easy as possible and they’re very welcoming and always ready to answer questions and give help and assistance.
Name: A***** M*****
Date: 2022-08-16 08:42:04
Rating: 5
Comment: David keeps Madrid looking beautiful and running well. Everyone is thankful for his hard work and positive attitude. Between the great staff, thoughtful construction design, beautiful pool, and wonderful schools, our family loves living here!
Name: D*** K******
Date: 2022-08-05 14:25:58
Rating: 5
Comment: Every time we have an issue in our apartment, David the maintanece man always come right away and takes care of it quickly . He is very professinal and he has a magical hands. Thanks David
Name: S***** S******
Date: 2022-07-30 20:21:42
Rating: 5
Comment: Great place to live! Its very beautiful and the staff is super friendly. Kim Holzinger is the best, she made the move in process super simple and was very friendly.
Name: T**** N
Date: 2022-07-28 20:17:43
Rating: 5
Comment: Thank you to Kim H, the assistant manager for being so helpful in making the changing my roommate situation so smooth. You always make me feel like friends and family when we meet. I am grateful for your professionalism and friendly demeanor.Also this is my 3rd year to renew my lease here. The neighborhood is safe and people are friendly. I have never had my car broken into or my house. This a very safe and low crime neighborhood. I feel safe going out at night and walking around the neighborhood. This has got to be one of the safest places in CA to live. Thanks KIM!
Name: M**** B*****
Date: 2022-07-28 17:14:26
Rating: 5
Comment: I recently moved in to madrid, I wanted to go ahead and thank everyone in the office for making this process so easy. Thank you girls, you ladies were very helpful. So far this property has been amazing it’s beautiful and calm and everyone is so friendly from maintenance to the leasing office and my neighbors!
Name: M******* H****
Date: 2022-07-23 03:37:58
Rating: 1
Comment: I have lived here for 1 1/2years. Office staff has gone down hill, maintenance has gone down hill also. 2 days with a broken toilet and for the 2nd time saying they never recieved my voice message. No parking available for all residents on the lease because they want to block off carports for over 3 months. Rude and unprofessional. They dont like when you questions them about things.
Name: S***** P*****
Date: 2022-05-23 23:25:38
Rating: 5
Comment: David is amazing. I have had an amazing experience living here for the past two years! He goes above and beyond to make sure all residents are well taken care of and so does his entire maintenance staff.
Name: J*** Y** J***
Date: 2022-05-19 19:01:13
Rating: 5
Comment: I regard maintenance as one of the most important considerations for choosing an apartment community. David at Madrid is by far the best maintenance staff to work with. He understands that your needs may be urgent to you, even though not technically. He is always responsive and does an excellent job at resolving any problems. There is little stress in encountering a maintenance issue because I fully trust that it will be fixed well in a timely manner. David is super friendly, and I see him around all the time, tidying up the community ground. I can tell that he cares about his job and values doing a good job.
Name: C*** M*****
Date: 2022-05-18 15:35:38
Rating: 5
Comment: Great location, great pool, great staff. David and Kim have both been extremely friendly and helpful since day one.
Name: a******
Date: 2022-05-11 17:17:21
Rating: 5
Comment: Had issues with our washer and Madrid responded within MINUTES. A man named David came by the next day to check in on us. He came several days to make sure our washer WORKED after he fixed it. He went out of his way to make sure his job was well done and it was very kind of him. He came and left with a smile on his face and it genuinely made our day. I’ve never had such a positive experience with a technician!!
Name: J*** S*****
Date: 2022-04-27 17:54:20
Rating: 5
Comment: Prompt and courteous service and sales staff. David in service ALWAYS has a smile on his face and so polite!!! Great group of people and community 👏 👏👏
Name: C******** L******
Date: 2022-04-20 23:51:04
Rating: 5
Comment: David our maintenance gentleman at Madrid Apartments is always professional, efficient, caring, courteous, hard working, generous with his time, great with his skills and does his jobs with a winning smile.We are very fortunate to have him here on this property. You can count on him when there are things that need attention. I appreciate everything he has done for my place. Thank you David!
Name: L**** T***
Date: 2022-03-30 15:32:17
Rating: 5
Comment: I have so many reasons why I love my new home. The complex is quiet. It is gated (there’s an app that lets you have access to the pool, gym, etc). The renovations look beautiful. And the price of the condo I got was fairly reasonable. However, one of the main reasons I love my new home is the complex’s maintenance man, David. He is the glue that holds this place together. I had a couple of minor issues come up recently and David has come to the rescue the very same day or the next morning. He goes above and beyond every time and stays to test to make sure that everything is in working order before he leaves. Not only is he knowledgeable, he is one of the kindest people I’ve met. He’s probably going to be one of the reasons why I stay at Madrid for while. AMC if you hear this, you did great with the complex, and even better by choosing this man to represent this place. This man deserves a raise. He is a gem that you cannot lose.
Name: J***** M*******
Date: 2022-03-23 15:34:28
Rating: 5
Comment: Moved here in december and really enjoy the complex. the office is responsive and David is a great handyman to have around. Hes was very friendly and welcoming to me and my daughter when we moved in.
Name: J***** H***
Date: 2022-03-07 03:20:07
Rating: 5
Comment: This review is for David! He is so friendly and helpful. Any time I have any concerns about something in the apartment he comes right away and helps. He won’t leave until you are satisfied. He even remembers your name. He will wave and ask how you are and if we’re good. It’s very warming to have him here!Thank you so much :)
Name: C*** C*******
Date: 2022-02-17 20:30:38
Rating: 5
Comment: The maintenance team here is great! Especially David. He always goes above and beyond to fix issues and address maintenance requests in a timely manner. Just had him in to fix something and I have nothing but good things to say.
Name: J*** H*******
Date: 2022-02-14 11:52:12
Rating: 5
Comment: Nice complex, office manager is awesome and easy to work with. Shout out to David, always a super helpful guy, he helped me take out the garbage when he saw me struggling!
Name: M******* S*******
Date: 2022-01-11 14:40:58
Rating: 5
Comment: This is a great community. The leasing staff are very responsive and I can’t say enough about the maintenance staff, Especially David. He is always there with a smile ready to help. Our kitchen sink plugged up and the smell was so gross but David got right in there and fixed the clog and cleaned up afterwards. The turn around time from submitting a maintenance request to getting the work done is phenomenal.
Name: E***** W***
Date: 2021-12-02 20:50:19
Rating: 1
Comment: I really dislike leaving poor reviews but this has to be said.I notified the leasing office I would be driving 60+ miles to view the property to get a feel of the community. That very morning, I viewed a new posting online for a unit that would be available in about 5 weeks.The unit itself wasnt available for viewing, however there are videos online of the floorplan. After walking the property and viewing a model unit, I agreed to apply for the unit which had become available. I applied, paid for a credit check, signed up for their rent pay service and associated fees, put down a deposit, and signed an agreement on the price, unit, and lease terms.Two weeks away from moving and I was informed that my application was approved. However, here is where the bait and switch happens. The unit in question was now unavailable, yet there was another unit with the exact same floorplan, albeit a premium view and detached one-car garage (no garage for the other unit) for an additional nearly $400 a month! Outrageous! For a place where vacant units are rare there is suddenly another exact same unit available for the exact same move in date? Give me a break!I left multiple voicemails and emails requested they keep the garage for someone else and honor their pricing that we had agreed upon since it was the exact same floorplan. Isnt that fair?One week away from moving before we hear anything back. Finally they say my request is denied and we will be forced to pay the higher amount for the same floorplan if we want to live there.BAIT AND SWITCH. W T FA ton of time wasted. Money wasted. Heartache. Scrambling to find another place to live.Terrible company. Terrible business practices. Terrible experience.
Name: B*****
Date: 2021-11-28 21:45:34
Rating: 5
Comment: David came and fixed our sink on Thanksgiving DAY! I could not be more grateful to have such a responsive and helpful maintenance team here at the Madrid Apartments. Thank you so much!
Name: D**** P****
Date: 2021-11-12 16:38:22
Rating: 5
Comment: David, our maintenance hero, is amazing!! He is so attentive and immediately knows how to solve any issue. He’s extremely knowledgeable and a really kind, sweet man. Just hanging out with him/saying hi, will brighten anyone’s day. I can’t sing his praises enough. He’s one of the best highlights of Madrid apartments! :)Kim helped us lease our current apartment and she is awesome!! She was so helpful and was always there for any questions we had. She made our move seamless!
Name: T**** P******
Date: 2021-11-09 18:46:13
Rating: 5
Comment: David Is a great maintenance professional and is always getting things fixed in a timely manner and a wonderful person.
Name: Z****** M*****
Date: 2021-10-28 03:52:27
Rating: 5
Comment: My girlfriend and I have lived here for the past 2 years and have enjoyed every moment. The floor plan we have is perfect for what we’re looking for and you’re not going to find anywhere else that’s more affordable than this for what you get. The thing we appreciate most though is how quickly the maintenance team responds to our requests, especially David. He is always kind, friendly and is more than happy to help with whatever it is you need. More places need someone like him. He’s really part of our community here. It wouldn’t be the same without him. So if you’re looking for a place to live with a welcoming community and a David, this is the place for you.
Name: A*** M*****
Date: 2021-10-22 01:48:02
Rating: 5
Comment: Thank you Madrid Apt. we are settled in and very happy. Office staff very helpful and David has been great. Quick response and very knowledgeable. Thank you all so much
Name: E*******
Date: 2021-10-18 05:12:42
Rating: 5
Comment: Kim has been amazing!! Moving from another state can be scary however Kim made the process quick and painless. We havent been here long but we are already in love with our place. Kim is always there to help if we need her and we never have any worries about anything.David, our maintenance man, is the best. Hes polite, kind, caring, professional and I learned all of that before he even begin fixing my issue. Hes the best, checks out everything that you need with a smile and a great attitude and gives the best recommendations on places around town. Total treasure. Great staff, great place.
Name: H******* D*****
Date: 2021-09-27 18:54:25
Rating: 5
Comment: Moved in a few months ago, and everything has been great! David especially has been amazing dealing with maintenance requests very quickly, and in general is a pleasure to see around the community. He always has a smile, a hello, and an offer to help with whatever you happen to be doing - even if hes already busy. Thanks for everything!Update: Months in, and David and the rest of the Madrid Apartments team continue to impress - thanks for everything!
Name: B*** K******
Date: 2021-08-22 20:32:39
Rating: 5
Comment: David was fantastic and came out on a Sunday to help with the A/C. Very friendly and wonderful!
Name: R*** H******
Date: 2021-08-22 17:26:54
Rating: 5
Comment: My wife and I have been living here for a little over a year and would recommend it. We havent had many problems, but when we had a small leak, David came in and fixed it right away. He was very professional and is always polite when we see him around the complex. Kim in office is also a pleasure to work with.
Name: A***** G*****
Date: 2021-08-17 00:01:23
Rating: 5
Comment: Shout out to the whole madrid staff from maintenance to management they always on top of things and for making it a peaceful place to live
Name: K***** R*****
Date: 2021-07-26 21:32:17
Rating: 5
Comment: I moved in beginning of June. It has been nothing but positive vibes around the neighborhood. Everyone minds there own business well a least around my building and it’s not nosey either. The pool is very nice and the jacuzzi is good after a long week. One thing that stands out to me is when I have lived in other places and whenever something went wrong maintaince would take days to the fix the problem but not here! I love that David fixes problems on the spot, whenever he sees me it’s always smiles and good energy. I also love the leasing manager Kim she’s very welcoming and will accommodate you with help always. I definitely would recommend moving in these apartments.
Name: A*** D********
Date: 2021-07-23 16:50:02
Rating: 5
Comment: After moving back to Southern California in October of 2019, Madrid Apartments have been a great place to live. We are closing on our two years of living here. Nothing to complain about in this community, this past year has been tough on everyone, and the staff just made it a lot easier to deal with by keeping the community safe. The safety of the residents has been their priority, and I cant thank them enough. We recently had our first issue, and it was our AC just blowing warm air and not cooling. My wife and I work from home and were not looking forward to being in a warm townhouse working 8-10 hours. Javier did his magic, and in less than 30 minutes, our AC was as good as new. The staff works quickly and efficiently to ensure a pleasant living experience. We would easily recommend this community to anyone.
Name: A*** K****
Date: 2021-07-12 23:49:43
Rating: 5
Comment: The purpose of this review is to recognize David and his commitment to maintaining our community. His professionalism, and caring and positive character truly means a lot to me and my family. He always strives to make our community a better place to live in.We love you David and thank you for all your hard work.
Name: C**** K****
Date: 2021-07-12 23:34:43
Rating: 5
Comment: I have been living in Madrid Apartments for two years. I’m writing this review to recognize David and his dedication to maintaining our community. His positivity, professionalism, and dedication is truly uplifting.Thank you David for all your hard work. You may think that no one notices your hard work, but we do, each and every day.
Name: E******** U**
Date: 2021-07-12 21:39:43
Rating: 5
Comment: My husband and I are big fans of David from maintenance. He is always going the extra mile to make our town house in Madrid apartment feel like a home. He is a credit to the community and a delight to be around.
Name: K S**
Date: 2021-07-11 19:02:17
Rating: 5
Comment: David is the best maintenance person I’ve had in the past decade. Super polite and always respectful, you can count on him. 👍
Name: T***** H***
Date: 2021-07-11 18:15:20
Rating: 5
Comment: I really enjoy living here at Madrid. My daughter and I have been here almost a year and everyone here is great. David is the best, he does not only help fix things and making sure this community is clean. He does much more than that! He always has a smile on his face when I see him and participates in every event this community throws, even dressing up for Halloween last year. David is always happy to help and takes pride in what he does. Thank you Madrid for making this our home and safe community .
Name: S**** M***
Date: 2021-06-30 21:57:42
Rating: 5
Comment: Every time we have an emergency, David comes over and fix it for us. We really appreciate his help. He is very careful and always wears mask. keep it up David!
Name: a********
Date: 2021-05-13 00:04:34
Rating: 5
Comment: David is so kind. He was efficient with fixing our sink and dishwasher.
Name: T**** S******
Date: 2021-05-05 18:25:11
Rating: 5
Comment: We moved here a few months ago and so far are loving the community! Parking is not an issue for us - we have our own garage (with TONS of storage!) so dont have to deal with people potentially parking in our spaces. Our unit is 3 stories, recently remodeled and beautiful on the inside. A special shoutout to Javier with Maintenance, he helped us fix a few things once we moved in immediately and most recently a small issue we were having with a squeaky drying machine, our puppy loves him too! Thanks again to Javier and Kim at the front desk for making my fiancee and I feel at home at Madrid in Mission Viejo. Thank you!
Name: A**** C**********
Date: 2021-04-28 21:38:40
Rating: 5
Comment: My husband and I have lived in this community for a little over a year now, and we are thrilled we chose this place as our home. We rarely run into any issues, but if we need minor repairs or maintenance, David is always readily available to help with a smile on his face. He addresses the issue promptly (obviously the requests are prioritized by urgency), and is always so gracious when he enters your home. Love having him on the property!The gals in the leasing office are equally amazing! I definitely recommend you check this place out.
Name: B******* A*****
Date: 2021-04-19 22:41:10
Rating: 5
Comment: Great apartment complex with lots of amenities. Maintenance people (David has helped a number of times) and leasing office people are really great and helpful
Name: J******
Date: 2021-03-23 06:16:42
Rating: 5
Comment: Thank you for making it such a seamless process to move in. Kim was great with following up and guiding us with all that was needed. David, the maintenance super star is so personable and friendly. We definitely feel right at home at this community and so thankful for such a great staff. The community is very clean and the unit we moved into is really nice with the updated kitchen and bathrooms and newer appliances. Thank you all very much!
Name: B***** T*****
Date: 2021-03-21 22:52:21
Rating: 5
Comment: Everytime we have a maintenance request David always provides prompt and excellent service.
Name: D******* D*******
Date: 2021-03-19 01:23:16
Rating: 5
Comment: I’m sorry I didn’t get his name but I think it was Xavier. He was so polite, quiet and not at all bothered by my barking dog! Very nice guy! And he fixed my dryer in less than 15 minutes!! Just one more reason I love living here!! You guys are all so awesome:-)
Name: R**** D****
Date: 2021-03-14 16:51:55
Rating: 5
Comment: Shout out to David on the maintenance team for taking care of my apartment tickets and always with a smile and so friendly. Thanks David 😊
Name: T*** S***
Date: 2021-03-10 23:08:36
Rating: 5
Comment: David at the Madrid Apartment is very helpful. He is always there when I have a problem in my unit. He is so genuine. He definitely makes living in these apartments easier.
Name: N**** S
Date: 2021-03-10 16:48:24
Rating: 5
Comment: Everyone here is very friendly, and it’s a nice and clean place to live. david the maintenance guy is carrying the whole place on his back we love him!
Name: M******* S*******
Date: 2021-03-06 17:26:06
Rating: 5
Comment: David, the maintenance guy was awesome. Very polite and fixed everything including a light issue that wasn’t even on the order to fix.Very professional.
Name: A***** M*****
Date: 2021-02-28 18:03:01
Rating: 5
Comment: Our bathroom shower drain was clogged and I put in a request to have it cleared out. David showed up shortly after with a mask on and took care of the problem in no time at all. Thanks David!
Name: T** K***
Date: 2021-02-14 16:17:09
Rating: 5
Comment: This post is for and about David who works in the facilities maintenance here at the Madrids, dude you rock! Countless times I have seen you not only help me with my maintenance items, but you go above and beyond the call of duty to help every resident here at the Madrids… Its the small things like helping someone put something in their car, or free their hands by taking their trash to the dumpster which makes you a rockstar… I personally want to tank you for everything you do here for us residents…
Name: K**** A******
Date: 2021-02-03 19:17:00
Rating: 5
Comment: It has been a very pleasant time residing here at Madrid Apartments. One of the best parts is having a reliable staff such as David. Davids first sentence is always how is your day today? He has been the right hand to always assisting my family and I with fixing things within the unit. David goes out of his way for anyone to facilitate their necessities.
Name: H**** S*****
Date: 2021-01-24 22:51:53
Rating: 5
Comment: We had a problem with garage door opener. We called for service. David responded very quickly. He fixed the problem in a short time. David is a great person. He is very technical and his attitude to tenants is very nice. Every time I see him around the community, he asks me if we need any help.
Name: B******* S****
Date: 2021-01-18 18:15:15
Rating: 5
Comment: I have lived here at Madrid for 5 months and so far everything has been great! I especially want to recognize David who is part of the maintenance crew. Every morning when Im walking my dog he greets me and asks how everything is in my apartment. He has helped me put in work orders for minor fixes and completes the repairs within the same hour. He is always offering a helping hand, especially when Im taking out the trash. I also appreciate how caring and respectful he is to all the residents by following the safety precautions during this COVID-19 pandemic. He always has his mask on and keeps the appropriate distance. Thank you so much David for all of your hard work, professionalism, and kindness!!
Name: S*** Q****
Date: 2021-01-17 23:01:46
Rating: 5
Comment: My Wife and I love living in this apartment complex. One of the highlights of our day is running into David. He is always happy and uplifting when we talk to him. He goes out of his way to see how we are doing and always offers to help out with anything he can. He takes great pride in his work and always does a great job. Madrid is blessed to have such a great employee and we consider him a friend. We are happy to call this place our home and have had nothing but great experiences here. The dog park has been a great add-on that we and our dog greatly appreciate. The location is nice nothing beats this place.
Name: E***** C*****
Date: 2021-01-16 18:28:49
Rating: 5
Comment: Great experience here. Everyone is really nice and accommodating. David has always been so helpful and cheerful to be around. Whenever there is any maintenance issue, he is there quickly to take care of it. Definitely recommend.
Name: R**** D******
Date: 2021-01-15 19:29:01
Rating: 5
Comment: Maintenance (Dave) provided excellent service and he was wearing his mask for safety. Which I really appreciate.
Name: A*** P****
Date: 2021-01-14 06:52:17
Rating: 5
Comment: I have been living hear for 2 months now and I love it here. David the maintenance guy is very helpful and love that he is always following up to make sure every thing is in working order.
Name: e**** f*****
Date: 2021-01-11 05:48:11
Rating: 5
Comment: David is the best! He has always been on top of things when it comes to maintenance. He Always has a smile and very passionate on what he does. I would give more stars just for him alone.
Name: B******* V****
Date: 2021-01-08 19:46:19
Rating: 4
Comment: This review is for David. Weve had issues since the day we moved in. The air conditioning was not working when we moved in and it was at a time when it was really hot. Having a new born and trying to sleep at night was very difficult. He came to the rescue and brought us up a portable air conditioner the next day in the mean time while we waited a couple days for the tech to come fix it. Our lights were out in kitchen and ice machine had not been working. He is very respectful and always tries to fix everything in timely manner. Thank you for always being so kind on and off the grounds!-Brittany Vigil
Name: s*** k****
Date: 2021-01-08 17:58:24
Rating: 5
Comment: David in the maintenance department has been great. He always wears a mask and shoe covers when entering, is very helpful, always follows up to make sure everything is in good working condition. He goes above and beyond.
Name: S**** A
Date: 2020-12-26 19:55:13
Rating: 5
Comment: Had a leak coming through the bathroom wall plumbers fixed the pipe leak and David from maintenance patched up the wall good as new!
Name: M*** S********
Date: 2020-12-16 03:47:36
Rating: 5
Comment: Weve lived here for a few months and are loving it.Area is great and there is convenient access to most things - not too far from the 5.The apartments are top quality.Our favorite part is the staff here, they are always friendly and helpful. We especially like David on the maintenance team, who seems to know everyone in the neighborhood. We recently had an emergey maintenance request and he was very helpful resolving it even though it was after hours.
Name: N****
Date: 2020-12-10 21:15:29
Rating: 4
Comment: Very clean newly renovated apartments
Name: C***** T*****
Date: 2020-11-25 02:07:05
Rating: 5
Comment: My wife and I have been living here for a few months now, and it has been a great experience so far. The location, floor plan, and the staff are all great. I work with Kim at the office who is always prompt and helpful. I recently had an issue with my washer/dryer and it was handled by Javier who was quick and got the job done! Lastly I had one issue with the parking but, after speaking with Kim it was taken care of. Keep it up Madrid we appreciate you in these difficult times!
Name: s****** k********
Date: 2020-11-22 04:42:54
Rating: 5
Comment: Nice, Clean, Silent, Remodeled community with excellent maintenance team of David and one more person. David always does timely, neat and complete job. There should be nice park with walkable distance but 3-4 are 5-8 min drive from home.
Name: K******** T*****
Date: 2020-10-22 15:22:17
Rating: 5
Comment: Beautiful apartment complex. The grounds are well maintained and quiet. Close distance to freeways and toll roads. I was luckily enough to live in a newly remodeled unit, so I got to enjoy brand new cabinets and wood flooring. The in unit washer and dryer worked amazing. Office staff are friendly, efficient, and easily available during business hours. I would recommend this apartment complex to anyone - especially those with children or pets.
Name: B*******
Date: 2020-09-16 22:23:02
Rating: 5
Comment: This review is mainly for the maintenance crew. David is so awesome! I put in two different requests regarding my doorbell short circuit and my smoke detector and each time, David was able to fix the issue the same day. His crew also fixed my garage door side that I had not put in a maintenance request for. They noticed it needed to be done and didnt wait until I put in a request.The community is also pretty nice and quiet. So far, this is the best apartment community Ive lived at.
Name: O*** K*****
Date: 2020-09-16 17:16:11
Rating: 5
Comment: David from the maintainance team is an amazing guy! Very fast, respectful, knowledgeable, handy, polite and always wear a smile even under the mask! My rating is only related to the maintenance team!!
Name: J**** D*****
Date: 2020-09-05 08:01:49
Rating: 3
Comment: It started off ok...but when the pandemic hit it got really annoying. They are really bugging The residents (including the ones that don’t do anything wrong) in the form of letters through your door about letting their kids play outside with chalk on the ground or riding their bikes. I’m not doing anything like this, but still receiving letters like I am. Very passive aggressive. Also no gym access (yes you still pay for it) only an hr in the pool at a time and power outages with super loud fire alarms that go off. Maybe it will go back to normal after the pandemic, but maybe not. Can only recommend it to someone who doesn’t have kids or doesn’t mind all that stuff.
Name: A***** O*****
Date: 2020-08-18 17:12:50
Rating: 5
Comment: Just moved in a couple of weeks ago and have had such a great experience. The front management was so efficient at getting everything ready by emails, phone calls, & being available for all our questions. Move-in day was a breeze, Devin had everything ready for a seamless transaction. Once we were moving in we noticed a few things that needed some fixing and Devin got their maintenance guy on it. David was such a breath of fresh air. He listened to all our issues and fixed them that day and if not told us when he would. He was so kind and even took off his shoes before entering as he could see we did!! Such a pleasant experience all around.
Name: S B
Date: 2020-08-05 20:31:17
Rating: 5
Comment: There aren’t enough stars for David ! He is my maintenance hero !! I just moved in 5 weeks ago and there have been a few minor issues but he is always willing to go above and beyond to make sure our apartment is in order. He works around my schedule due to having kids at home, it’s just reassuring to know I can rely on him. Thank you David !!!
Name: L*** N*****
Date: 2020-07-30 19:41:00
Rating: 5
Comment: David in maintenance was persistent in helping us resolve an issue that happened over the weekend. We really appreciate his help and also he is a friendly person to see around the neighborhood
Name: L***** C****
Date: 2020-05-28 00:48:48
Rating: 5
Comment: New to the community. Kim in the main office is awesome love her. So far my experience here is great!
Name: J****** J******
Date: 2020-05-21 04:32:55
Rating: 1
Comment: STAY AWAY FROM THIS PLACE!!!!! WORST COMPLEX EVER, BEWARE!!! If I could give them -10 stars I would!!!!Any person working here is absolutely rotten and rude, and singles people out that they have issues with. During this time of Covid 19, they are threatening to come into our apartment due to late rent as EVERYONE ELSE is not paying rent due to no jobs. They don’t care that people are out jobs, they just want money! Completely not understanding of the situation.My car with the sticker is parked outside and they threaten to TOW my car due them believing it was a visitor when it clearly had MY sticker on it!! You can clearly see other Cars parked in resident spots without any stickers but they do nothing about it. Even upon telling them there are cars parked without stickers they tell us to mind our own business. They wanted to tow a car when no one can even pay rent due to covid 19, they are INSANE!When I had my daughter call to ask information and they yell and scream at her on the phone saying they won’t talk to her. Unbelievable! They threaten to tow a car but scream when asking information and treat us horribly.Stay away from this complex, it is the worst complex in the WORLD, they will steal your money and find ways to charge you wrongfully. They divide all of the complex utilities amongst the tenants and split it evenly even if you make sure to cut back on electricity, water, and gas. Why are they charging everyone the same price when we use a different amount?! STAY AWAY
Name: L**** H*****
Date: 2020-04-17 21:43:37
Rating: 5
Comment: I have had the pleasure of having David respond to my maintenance needs and he has been nothing short of accommodating and professional. As a freelancer, I keep a different schedule each day and he has been so helpful in working around my time frame to get the repairs done in a convenient yet timely manner. The work is well done and the communication with me is excellent. I love to know that Madrid has such exceptional workers in their employ.
Name: A*** P*******
Date: 2020-04-16 20:42:46
Rating: 5
Comment: My wife and I have lived here since the beginning of 2019 and we enjoy this area and community very much. The leasing office staff is very nice and the maintenance crew is quick. David has helped us with multiple repairs and simple fixes. He has always been respectful of our things when entering our home which is appreciated.
Name: J***
Date: 2020-04-04 20:48:06
Rating: 5
Comment: Weve lived here for nearly 10 years and one of the best parts of this place is a member of the maintenance crew, David. He always goes out of his way to help and fix whatever is wrong.
Name: J**** J*******
Date: 2020-03-11 10:07:46
Rating: 1
Comment: This apartment complex is the worst around. I surprised my friends that live here with a visit. I was parked in the VISITORS parking spot and they had my car towed. Ive have never been to an apartment complex tow the visitors section. Why have a visitors section if you are going to tow the car? They have been dismissive and cold through the entire process. They refused to have the tow company bring the car back.
Name: C**** L****
Date: 2020-03-10 17:10:42
Rating: 3
Comment: First of all, the maintenance guy, David, is AWESOME. He is extremely nice and responsive. He always solves every issue quickly and efficiently.The grounds are very well kept and it is a very pretty community.Neighbors are quiet and there’s never any drama going on.Almost all of the units are updated very nicely and this is very nice for the price point in Orange County.The staff does little things like breakfast for the residents and activities around the holidays which is nice.The clubhouse is also very nice and can be rented out for events.The 3 stars is attributed to some extremely rigid policy within this complex. I also find that the office staff is very unforgiving around honest miscommunication or mistakes.We referred a resident and were promised a $250 referral fee. Months had passed and they finally posted a $125 credit to the account which was the amount being offered at the the time they posted it. Any efforts to understand why this was the case were ignored. We just referred another and the credit right now is $500. I’m hoping we don’t run into the same issue again.Our lease renewed and the amount went up. We were not aware the autopay amount does not update automatically. You have to go in and manually update. We got a notice on our door that we would be evicted if we did not pay the remainder of around $100 obviously the difference in the lease from last year and the current lease that just renewed. Honest mistake...so I requested the late fees be waived as we’ve never been late and this was clearly a misunderstanding based on the outdated technology being used for autopay. Request denied.Make sure you are up to date on the parking policy as it changes often. We were towed due to another miscommunication from our own complex and had to pay $400 to get our Jeep out on a weekend.It’s unfortunate because being so unforgiving leaves a bad taste in the residents mouth and does not promote loyalty. I’ve heard other residents grievances and they are all pretty consistent with my own.It’s a mixed bag of good and bad which is to be expected with renting. Overall it is a good place to live but don’t expect the staff to give you any breaks if you make an honest mistake.
Name: R***** E****
Date: 2020-03-03 17:36:05
Rating: 5
Comment: David is great. Always helpful and friendly. He goes the extra mile to make sure the apartment is top notch (maintenance).
Name: G*** L********
Date: 2020-02-19 04:16:39
Rating: 5
Comment: I love the staff Devin and Kim. But hands down David in maintenance keeps the place a flowing. Such a nice guy and great worker
Name: C****** M*********
Date: 2020-02-16 01:17:50
Rating: 5
Comment: My husband and Love living here. We have lived at Madrid for almost 3 years and definitely going to be renewing our lease in the next month. The people who live here seem like good family people (not partiers or rude). The size for the cost is impeccable and glad we found this hidden gem. The dog park is a plus so our pup can get some exercise. I also want to spotlight David who runs and maintains the facilities. He is an additional plus that keeps us here at Madrid. He is so friendly and pleasant to interact with. Anytime we’ve needed anything at all he has been more than helpful and gone the extra mile to make sure we were taken care of. Other places we’ve lived in the past the maintenance work would take forever, not here! David is on top of it and takes care of it fast and efficiently with a smile on his face. We appreciate him so much!If you’re looking for a family oriented community, this is it!Great neighbors, kind staff, and just a great place to call our home.
Name: T***** F***
Date: 2020-02-15 20:47:21
Rating: 5
Comment: We have lived here for a few years now and I just wanted to shout out David. He is fantastic. Always pleasant and cheerful. Always willing to help. Very quick response times to any issues we have had.
Name: M********
Date: 2020-02-04 05:49:48
Rating: 4
Comment: Had a good stay for 9 years living there. Much appreciated for the maintenance people, specially Mr David. He was a hard worker, kind, and dependable! Only problem there was the parking and that was it.
Name: S****** T*****
Date: 2020-01-17 19:03:40
Rating: 5
Comment: Very easy move in process. Entire staff is extremely friendly. David the maintenance guy has been very helpful and is always happy to help with any problems! Would strongly recommend this place if youre looking for a place to live in the area.
Name: C**** L**
Date: 2020-01-15 18:30:24
Rating: 5
Comment: I have lived here for 9 months and I only have positive things to say. The newly renovated units are beautiful, the management is on point, the maintenance very quick, and the overall atmosphere is great. Sure the parking for guests is a little tricky and can’t always be promised, but they are pretty upfront with the visitor parking situation when you sign the lease. I also love David the maintenance/grounds keeper. After I met him once he remembered my name and always warmly greets me whenever he sees me. Such a small touch, but it always makes my day. My husband and I both agree this is a great place to live!
Name: K**** A***
Date: 2020-01-08 21:18:05
Rating: 5
Comment: We have always had positive feedback with Madrid Apartments since we’ve lived here about 6 months now. We also wrote a Yelp review, but we wanted to express gratitude for David especially in Maintenance. He is very reliable and efficient, not to mention his positive attitude every time we cross paths. Any small issue we have had he has fixed super fast and always asks what else we need. When we first moved there were a lot of minor adjustments and he took care of them within a day or so. He specifically has made our living experience painless and enjoyable.So thankful. Thank you David !
Name: A**** C**********
Date: 2019-12-15 18:01:44
Rating: 5
Comment: The move in process was fast and easy thanks to Kim and Devin in the leasing office! David the property maintenance man is extremely helpful and VERY responsive. Any minor issues we ran into were resolved immediately! Very pleased with his service.
Name: M***** P*****
Date: 2019-11-20 20:42:36
Rating: 5
Comment: Its been a great place to live BIG THANKS to David!!He is always so kind, caring, and quick to fix the issues.Hope the management appreciates him as much as I do and thanks again for all you do David!
Name: A******** M*******
Date: 2019-11-12 13:22:39
Rating: 5
Comment: I truly enjoyed living at Madrid. I am sad I had to move out because the year I lived there was great. Kim at the office was awesome. I do not have any complaints about noise or cleanliness or any maintenance issues that did not get fixed right away.
Name: D***** J*******
Date: 2019-10-29 18:47:36
Rating: 5
Comment: Madrid apartments and the entire team are wonderful. Huge thanks to Kim the leasing manager for always making herself available to me, and the rest of the team for being so awesome. I love it here and highly recommend! My space is full of natural light, upgraded with all brand new stainless steel appliances and beautiful wood floors. Theres a dog park in the community and all the dogs are very friendly and well behaved and get along so well. Love it here!
Name: L**** T***
Date: 2019-10-24 01:19:36
Rating: 5
Comment: This review is for David. We moved to Madrid on late August 2019. Before moving in, we requested to view the unit to prepare our furniture, Kim and David was more than happy to assist us. During the first week of move, we encountered several small issues. David came and completed our requests as soon as he can. He made us feel welcome to the new place.
Name: A*** I*
Date: 2019-10-23 02:25:31
Rating: 4
Comment: I live in Madrid Apts since 2017. The apartments are pretty spacious and the community as a whole is pretty nice and clean.I would summarize my review as follows:ADVANTAGES- Kind & helpful staff : I want to start by giving 5 starts to David, the communitys service technician. He is the best!! Very professional, kind, considerate, and always willing to help. Whenever assistance is needed, David is the man. He is the kind of person that will make your stay in the community even more pleasant.Next, I want to thank Kim II (Temp Receptionist/Leasing Officer who replaced the Kim I during her maternity leave), she is the most helpful & kindest person that ever worked in the leasing office. I wish she could get back to Madrid as a full time employee. Just like David, she deserves the 5 stars. Wish we could have both Kims in the office, they are both lovely, friendly & sincere.- Spacious units : Units are spacious compared to all the other communities in the area.INCONVENIENCES- Parking : it has always been an issue in the community since I moved in. Each unit has one garage/carport and 1 parking spot. If you forget to stick the parking pass on your cars windshield, your car will most likely get towed.Paying $400 because of that is very irritating.Guest parking spots are limited. If you have a guest, you better get a guest parking pass as soon as you can. Otherwise, your guest will have to park outside the community, most likely in the closest shopping center.- Rent & Fees : New investors acquired the company lately. Rent has been increasing gradually. Starting next year, they plan to add an additional fee for garages and carports in addition to the annual rent increases.
Name: A***** P*****
Date: 2019-09-15 14:18:09
Rating: 5
Comment: This review is for David, who works in maintenance at Madrid Apartments. He is the kindest, most hard working man, and Madrid Apartments is very lucky to have him as an employee. We had quite a few maintenance issues when we first moved in, and he took care of all of them that same day. He genuinely cares about the tenants and always goes above and beyond. The other day, my husband was working out in the fitness center, and he brought him water. He is excellent! :)
Name: M**** M**** B******
Date: 2019-09-12 07:12:11
Rating: 1
Comment: Get away from this property !!!There are a lot of problems with parking and the office doesn’t do anything about it, they are a joke!!When I move in they assign a parking port for my vehicle and they ask me to place a sticker on the car because that was going to be the way they’ll identify that my car was park in the correct space.I have been living at this place for around 8 months and there have been cars parked in my assigned parking at least 6 times. (Left myself notes on those cars asking not to park, no one wants to be towed away!!) (A couple of them were towed)Recently they send a notice to all apartments because they was going to do something about the parking on property, we went to the office and they gave us new stickers and they threatened us to place them right away on the cars, otherwise they will be subject to be towed.Why I’m writing this review, why I said the office management are a JOKE?Today 9/11/19 around 5:30 PM I walk in to the office and let them know that a car took my parking spot, they went out and left a note on the car and the note said that they will be towed if they haven’t move by 6:00 PM. (I park my car on an open space, where you are supposed to have a different sticker)I went out to move my car to my designated space around 8PM and the same vehicle was parked in my spot! Since the people that work at the office didn’t do anything about it (a note is not enough) I decided to call myself to the security patrol (incompetent as well) they couldn’t do anything and ask me to call the towing company and I did that.They arrived and I showed them me leasing agreement (necessary to prove that the space belongs to my) but turns out that they couldn’t took the car because the leasing documents doesn’t have the parking spot written out.11:45PM I left my car park on an open space and left a note explaining why they should not tow it away (doesn’t have any other option)
Name: C
Date: 2019-09-03 22:49:24
Rating: 5
Comment: The stellar rating is for David who goes above and beyond to fix every maintenance issue. He is always super kind and respectful.
Name: z**** t*
Date: 2019-08-21 05:05:17
Rating: 5
Comment: I am Very happy to live here, most importantly David the Maintenance guy is very efficient, polite and gets the job done right.
Name: T*** D****
Date: 2019-08-11 23:00:05
Rating: 5
Comment: Love living here! It’s been more than one year so far and we’ve enjoyed our apartment very much. Any time we have a maintenance request David is swift to respond promptly. Always follows up and makes sure everything is in order!
Name: R**** A******** G*******
Date: 2019-08-07 15:50:24
Rating: 5
Comment: One of the things that makes Madrid stand out from the rest is their very personal and attentive manner of assisting their residents. In particular, I am very pleased with their maintenance representative David who takes the time to learn your name and is extremely helpful and attentive to resident needs and concerns. Madrid also carries out several yearly events that encourage residents to meet with other residents. They always have yummy food, drinks and prizes for those that attend. I feel very welcomed at Madrid and know that people like David that represent Madrid, will always take care of any concern or request I may have. Thank you!
Name: C*****
Date: 2019-07-20 17:58:56
Rating: 5
Comment: I have lived at Madrid apartments for two years, the grounds are kept very neat and clean by David, who arrives every morning before hours. David is a hard worker and can be found always caring for the property in addition he is quick to reply to any maintenance issue you submit immediately. It is a pleasure to see him every day with a smile and wave for you if you are coming or going.
Name: A*** Y*****
Date: 2019-07-11 00:42:41
Rating: 2
Comment: Lived for an year. Decent place with responsive people in their front office, maintenance requests were fulfilled fairly quickly but the parking situation was absolutely a deal breaker. The manager promised that parking wouldnt be an issue when we signed our lease, but yeah it was a big headache throughout the year. The fact that it rained quite a bit this year didnt make it any better. Sometimes late in the night (after 9pm), there were literally zero spots available on the property, the leasing office expects you to call the towing agency to figure out whos parking there illegally, which is a pretty terrible solution in the moment but im not sure what else they could do either. Its just an underequipped place. There is no street parking in walking distance and there were multiple instances where they were out of guest passes by 10am for that day.
Name: L*** H******* L**
Date: 2019-07-07 16:43:11
Rating: 5
Comment: The Maintenance guy David took care of the issue quickly, thoroughly, professionally, and with a smile!I’d love it, if they could provide a phone call/text, maybe 15 minutes or so, before they knock on the door, as a quick ‘heads up’. Otherwise, job well done! Thank you.
Name: J***** B***********
Date: 2019-06-29 05:54:49
Rating: 1
Comment: The light we’ve requested to be repaired/replaced three weeks ago still isn’t fixed. Now it just strobes and then goes out completely. Please replace.
Name: J**** T*****
Date: 2019-06-20 21:44:04
Rating: 5
Comment: I have lived in Madrid for about 5 years with my 2 kids and husband, the office staff is nice and no complaints about the neighborhood. It is well kept by the maintenance man David, he is always around the property with the broom and pan cleaning constantly. When I would take my kids to school early in the morning even before the office would open, I would always see him sweeping and cleaning around the complex. He is a very kind and funny easy going guy, I appreciate his work and can tell that he enjoys his job. I would like to say thank you, David, for keeping Madrid Apartments nice neat and clean!If you are looking for a great apartment complex to live come to Madrid and I am sure you would enjoy it here
Name: B****** S****
Date: 2019-06-05 23:43:51
Rating: 4
Comment: I have lived at Madrid for over 8 years and managed to live through changes in ownership, staff, maintenance, etc. This maintenance team by far is the best! David is always on the property and keeping it clean for all of us. He has a smile on his face, knows the residents, greets them and is skilled at multiple tasks when it comes to assisting the maintenance team. He has cleaned out the pipes and garbage disposal a couple times and no issues. He and those he works with are the back bones of Madrid and keep it running smoothly.Consder - if we could send messages directly to maintenance instead of through the front office and be able to get some type of acknowledgement that it was received. Technology does fail and if the message doesnt hit the office, the tenant does not know and wonders why nothing is being repaired or replaced.We know David, nor anyone else cannot take care of a problem if they dont know about it!My hats off to David, Hansel, Edgar.
Name: J T
Date: 2019-05-15 13:41:22
Rating: 1
Comment: RENTERS BEWARE!! STAY AWAY!! STAY AWAY!! I cannot stress this enough. DO NOT RENT FROM AMC THEY ARE THE WORST COMPANY I HAVE EVER ENCOUNTERED!!!If I could give this place a ZERO or negative stars I would. DO NOT RENT FROM THIS PLACE!!!! The management is horrible. The front office is not helpful, and all they do is lie or give blanket im sorrys without ever trying to fix the problem. The main management company, AMC is the reason for all of the issues. They clearly do not care about the tenants.They have come into my home without notice and ruined a priceless gift. Ripped stuff out of my bathrooms and kitchen cabinets and then left it there. I felt SO VIOLATED! Then they denied any wrongdoing. Im almost positive their contractor did something to my dog too, but they claimed that they didnt even know he was there. Which is a complete bold face lie since my dog would bark at the sound of someone at the front of the door. There is NO WAY they could have done any work for a couple of hours in my home destroying my things without my dog NOT knowing that they were in there.They have been doing construction since they took over, and the community has become a dumping ground for their contractors. We havent been able to use any of the amenities, its been almost half a year with no use of the pool, no use of the clubhouse (which makes no sense since Essex literally just remodeled it), and we barely got our gym back recently (Essex also remodeled it right before AMC took over, and for some reason they decided to do it again, and now it just looks awful, and their new fan system is worse than the old one, now NO air circulates in the gym, the pics you see with the green wall is what it use to look like) and they took away our business center.They are NOTORIOUS for nickeling and diming their residents. They literally charge you for every little thing, from gaining access to your packages through a system NO ONE wanted, to paying for a fob if you dont have a smartphone to download an app to gain entry into these so-called amenities, which like I said are not even open for residents to use at the current moment. This has been happening since fall of last year, and its about to be March!Just this morning I had to call, in tears, from all the construction noise they have bestowed upon us. Constant pounding for 8 hours a day 6 days a week! Tonight they went until almost 9:00pm with their construction. It has been a nightmare. Yet they still do not care, and continue to do nothing to make it better for the tenants.Parking is also a nightmare, and even knowing this, they still take up a whole row of parking with their contractors storage and dumpsters!I have called more than dozens of times to complain about all the problems, and nothing has been resolved. I have sent dozens of emails to all the managers, including AMCs VPs and still NOTHING.There is a reason why they are rated F on the BBB.They have literally left a fallen light post with exposed electrical wires lying around for two months (with electric current still running through it), with nothing more than caution tape around it, and then blamed the City of Mission Viejo for not giving them permission to fix it.Their contractors have also literally chained equipment to trees with bike chains. Once I told them about it, the next time the landscaper just hid his chainsaw in the bushes instead...I mean REALLY??Please save yourselves the HEADACHE and find a better apartment in Mission Viejo. There are way better options than here. Good luck with your search. But please, do not take any of our warnings lightly...I am not the only one that feels this way, nor are the many complaints and negative reviews they have received. There are plenty of neighbors that are fed up, they just havent filed formal complaints yet, or written reviews.Click on the link under my profile name, I uploaded at least 13 photos to prove what I said. Thanks!
Name: H*** S*****
Date: 2019-05-10 19:22:13
Rating: 5
Comment: I loved my stay here. I have no complaints and the staff were always very helpful and friendly. the complex is pretty quiet, the parking got handled. no issues. definitely recommend this place :)
Name: S*** B***
Date: 2019-04-23 15:43:02
Rating: 5
Comment: Management is AWESOME, friendly easy to work with, get things done when an issue arises. Like the location, people that live there are friendly, understanding of one another.
Name: N**** A
Date: 2019-04-14 20:39:07
Rating: 5
Comment: My family and I have lived in Madrid Apartments for almost two years. I really like this community, it is always clean and if I have a problem in my apartment, they fix it in a few hours. All the staff are really nice and polite. Mr. David is one of them, he is really kind and a hard worker. Even early morning, before his hours, he works and cleans everywhere. God bless you guys.
Name: M**** Y**
Date: 2019-04-10 20:36:42
Rating: 3
Comment: The maintenance team; Edgar, David, Hansel are great and work very hard. Every morning I see David walking around picking up trash and making sure the neighborhood is tidy as if it was his own home.Unfortunately, it makes me sad to see how careless some of the people in this community can me. For example, leaving trash all around or not picking up after your dog.Parking can also be a pain after 5pm.
Name: J***** W******
Date: 2019-02-26 17:25:46
Rating: 3
Comment: The maintenance guys are great. Super helpful and nice. Everyone in the office is nice but a bit disorganized and they have trouble communicating. I put in my maintenance request and made an appointment for 1pm the following day. I also asked that they tell maintenance to wear booties. When he arrived the next day, it was 11 am and no booties—so the office staff didn’t pass the message along to him about the appointment or booties and I felt bad that he had to go back and grab the booties. And I just happened to be home at 11.There was another time the office staff told us we had a late rental check notice posted on our door, so they couldn’t accept our regular check, but there was nothing on our door. My husband called the following day to straighten it out and they said everything was fine and accepted our check. It worked out in our favor but is no one communicating in this office?Also, when management first switched over to the current management company, there was a member of the office staff (she no longer works there) who just couldn’t get it together. We had a package delivered to the office and for THREE DAYS we kept going back to the leasing office to ask if it was delivered. She kept checking in the back and said it wasn’t delivered, and that “sometimes the post office takes things back.” What does that mean?? On the fourth day my husband asked the post office carrier if they do that and she said “no.” He then asked about our package, and she looked in the back room where all the packages were in the leasing office and found it inmediately. That staff member wasn’t looking hard enough. Really annoying.
Name: C******** H*****
Date: 2019-02-08 17:25:19
Rating: 4
Comment: The maintenance issue was handled quickly and very professionally. Hansel was very polite and respectful, did a good job in getting the heat back up and working even before the estimated time he gave me.
Name: B****** C**********
Date: 2019-02-05 22:00:56
Rating: 1
Comment: Get away from here!! This is ridiculous, maintenance orders take up to 3 days to be fix! Our windows are old and the cold air is coming in to the apartment 24/7! people at the leasing office told me that it’s normal,and my dishwasher keeps floating with dirty water ! Rents are not cheap and quality is what you expect !
Name: S**** M*****
Date: 2019-01-04 16:02:33
Rating: 5
Comment: Hansel, Edgar, and David are always professional, friendly, and efficient. My concerns are addressed in a timely manner with respect.
Name: B** J****
Date: 2018-08-31 05:54:24
Rating: 1
Comment: Holy cow. I just spent 30 minutes trying to find a parking spot only to park on the street a half mile away. Management refuses to do anything about it - they would rather close the pool constantly for no reason and jack up everyones rent.
Name: J*** J****
Date: 2018-08-31 05:39:37
Rating: 1
Comment: The parking situation is a joke. Literally not one open spot tonight. And several vehicles didn’t have permits. What good are rules if they’re not enforced?
Name: W*** D******
Date: 2018-08-05 05:53:03
Rating: 1
Comment: I have been living here for almost six years. This is by far the WORST management team in my time here. Their communication is extremely poor, taking weeks to respond to simple emails (I have several examples), refusing to follow-up and inform residents (me) on maintenance requests which required rescheduling, I guess assuming the problems will fix themselves.They lose paperwork, example my renters insurance policy, same policy I have had my entire time here. Which Im assuming they have found because there has been no follow up communication on this issue either.However, they are very quick to communicate through your mailbox or letters on your door when they believe you owe money. Leaving threaten letters about $11 owed from the week prior rent or to post inaccurate 3 day eviction statements on your door about unpaid rent (on the 4th of the month) which was paid. Oh sorry it said processingIt is posted on the gate a security company monitors the property. I have seen a car one time! The previous management company had a car here just about every night. Since they (AMC) have taken over I have had 2 neighbors calling the cops on each other and another decided a Wednesday night would be a good time to be loud and obnoxious until 4:30AM. Did not happen once in the 5 previous years. Well, at least they put up a sign saying we have security.AMC should really look at replacing this entire team....or...maybe Im wrong and this is how AMC trains their management team; money first, customers last.I would leave now, if not for the unreasonable $4,100 early termination fee. Ya that doesnt include the rent...Oh & P.S. The pool has been CLOSED ALL SUMMER. They continue to send out letters on the doors saying only one more week I have had four of those now. Clueless!!!
Name: T******* L*****
Date: 2018-06-20 17:03:43
Rating: 1
Comment: I hate this place and cant wait to get out. The apartments are old and out dated. The parking is horrendous and even if you have a pass you can be towed. They give such a small notice before coming into your home and when they do they make a mess and leave it there for you to clean it up. The office takes forever to get back to you, you’re better off calling non stop. I am 8 1/2 months pregnant with a two year old and was reassured by 2 leasing office employees that my car would be not be towed due to construction they have going on and I come to find they towed me and now they say there is nothing they can do. Also a side note as a parent this place smells like cigarettes and dog poop. Dogs and cats everywhere not on leases and poop everywhere even the playground. The front gate never works and people drive out the wrong sides and anyone who lives here or not can get in. Because of the constantly broken gate I have been almost hit straight on in my car with my children in the car. I’ve told the front desk and like always it’s a blanket excuse like “we are sorry we are fixing the issue” but nothing ever gets done. This place is dangerous, any one with a family I urge you look else where. I wish I could give 0 stars.
Name: J** H*****
Date: 2018-06-15 22:13:47
Rating: 5
Comment: Hansel and Edgar are always professional and very personable. They did an awesome job completing our tub install in a quick fashion I might add!
Name: F* B*
Date: 2018-04-15 02:09:31
Rating: 1
Comment: I walked in today to see what they have to offer. I loved the unit I saw! I was willing to go ahead and rent but Im reading these reviews and wow! I guess everyones right! I will not rent here. Thanks for everything.
Name: M******* C*****
Date: 2018-04-14 20:27:50
Rating: 5
Comment: I have been touring a lot of apartments and Devin has been the most friendly and gracious your guide I have had! The apartments look great and the renovations are just beautiful. Thanks again, Devin!
Name: H**** S
Date: 2018-04-11 03:54:59
Rating: 1
Comment: I wish I could find a 0 star.I LIVED here for 4 years and recently moved out.It was not the best Appartments buildings in Mission Viejo but the staff treated us like family.Everything started since the new team took over.I dont want to mention construction and amenities and ... which other people have mentioned here. Someone should tell the office staff that its not a DMV or Sherrif office.they usually have attitude with Fake smiles.to cut the long story short, I moved out less than a month ago and office manager told me since we will remodel your unit we charge you $150 By default for cleaning fee.We moved out and in 24 hours (very Quick)they sent us a letter with a check which they charged us $230 for a smallest 1 bedroom unit in the community.$180😁 cleaning +$50 wall repair.Which according to our lease it must be around $120 maximum. I called couple of times and emailed and finally after a week Manager assistant simply stated we can not charge you less than what they will charge usSeriously? You might find the most expensive cleaning company in OC, why should I pay for that.?besides you are going to remodel the entire unit and you charge me for your cleaning?Under the previous management they charged me $120 for a 2 bedrooms unit and because I moved In to another unit in the same apartment they gave me %50 discount.Just Take these bad reviews seriously and have a second thought before moving here.**Reply**Thanks for your reply, You dont need to mention the charges upon move out since I have payed that before as well and there is no need for clarification since I have the itemized list of charges which dont make any sense after being 3 years in a small one bedroom unit. In or contract we clearly see estimated charges which was $60 - $120 but thank you so much since based on that Estimated charges you didnt charge us $500 . you can not do whatever you want and make it up with a paragraph full of sorry or apologize that doesnt change the original story.Thanks
Name: K**** R*****
Date: 2018-01-10 22:04:49
Rating: 1
Comment: STAY CLEAR OF THESE HORRIBLE APTS!!! They are high prices for rundown apts that havent been upgraded in years. When we moved in they were owned by Essex. Our apt had not been clean out. The crisping drawers of the refrigerator were all cracked and broken and didnt slide in or out. the cabinets were warped and do not close. Our kitchen cabinet under the sink the doors dont even come together. when they are closed there is a huge gap between the doors. The stove didnt work properly. If you turned the oven on it would not turn off. Maintenance didnt seem to think that our gas stove staying on all night was an emergency. smh The pool was closed every other month and closed for months at a time. So as if the Madrid wasnt bad enough under Essex...a new company buys the property and becomes a new nighmare. First they start making all types of changes that made sense at first but and time when by you realized that these people are worse. They came in and did all of these renovations. great. However, we had already spent the majority of our lease not being able to use the amenities that we pay for now they shut everything down so we had no amenities. Every new change they made somehow cost us money. They got a new system for paying rent online and you have to pay for that. Including one option that charges you a percentage of your rent. And its pretty big. Then they changed the systems for opening entryways to an app which means if you dont have a smart phone you cannot access any of the amenities unless you pay for a fob. Can they even do that? I can see making new leases paying for a fob but if we didnt have to in our original lease we shouldnt have to because they took over. When it was essex we got all of our packages in the office. They created a space now for packages to get delivered there and they are limiting what kinds of packages we can get there and telling us our other packages will have to be put outside of our doors...during CHRISTMAS!! This place is a mess and the big ogar looking chic they have working there gives you the same robotic answers and lies. She tells you one thing one day and will deny saying it the next day. Our spa still isnt working. Im just disgusted with my entire experience here and I would NOT recommend ANYONE moving there unless your looking to pay high prices for garbage!! I only gave them a star because this system makes you!UPDATE: This place gets worse by the minute. So they finally have their mailroom up and running and why is it that i cant get my packages? I call the office and all the chic could tell me is that nobody else has said anything. WHO CARES WHAT ANYBODY ELSE HAS OR HAS NOT DONE!!! Im telling you that I have an issue and you need to solve it. It is completely unacceptable that i cant get my packages because of this stupid system they put in place. My package that i cant get out of the mailroom is a part for the BREATHING machine I have to sleep with because I have sleep apnea. I cant get my package and the only thing the chic can say is nobody else is having a problem. I swear to you the level of incompetency is DISGUSTING!! DO NOT RENT HERE EVER!!!!!
Name: J** & A****** W*****
Date: 2017-07-19 23:08:09
Rating: 2
Comment: Lived here less than a year and have had nothing but challenges. Thankfully we were relocated through work because the rental unit went up $500/month and not worth it.Lived in a middle unit, dont recommend. Neighbors above parties on the weekends. Called police twice. Notified management, with no response. Parking is HORRIBLE. Had cars block my garage. My son had to park his car at the local high school twice due to no parking. We were told it was our responsibillty to tow the cars. I actually called the patrol service to tow, which they did nothing. Our car was hit twice, scrapped along the bumper... no note. Had a few maintenance issues. Only one guy on staff who actually cares to fix things right (Noel). Otherwise, we moved in with painted kitchen counter-tops, dirty vent filter, broken cabinets.The facilities are okay. The playground needs to be replaced. The fitness center is nice. The pool is a work in progress.Overall, two stars because Paula (office manager) was sweet and tried her best to make it better for us. She is limited on what she can do though.
Name: T**** X***
Date: 2017-07-12 21:19:58
Rating: 1
Comment: I did not live here. This one star is the the renting sales rep. They did not honer what they listed on craigslist. They even told me somebody else put the ad on craigslist. Gime a break! When you talk them on the phone, they wont even honer the price they said the day before. Crazy. I cannot imagine how much trouble they will give me when I move out if lived here. I dont know who the stupid trained those sales rep.
Name: K G
Date: 2017-05-01 22:19:02
Rating: 5
Comment: Other than the occasional parking issues this place is great. The ladies in the office are very nice and helpful. I didnt encounter any drama or nonsense while living here.
Name: x**************
Date: 2017-03-01 21:01:27
Rating: 5
Comment: Was just involved in a really bad roomate situation; Paula and Natalie were very helpful the whole time. Good pool. Good gym for an apartment complex. Good sized rooms for what you pay for compared to South Orange County.
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Name: B****** H******
Date: 2024-07-01 01:21:04
Rating: 5
Comment: The five starts is for David! He is very professional and Any time there is a maintenance issue, he is quick to take care of it and that is always appreciated! ☺️