Delivery
Yes
Matt LaFontaine Chrysler Dodge Jeep Ram in Grayling
Categories
Location on the map
Grayling, Crawford County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 989-348-5451
Site: https://www.mattlafontaineautomo...
Site: https://www.mattlafontaineautomo...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–1PM
- Sunday:Closed
Comments (103)
My husband and I had been looking for a truck for quite awhile. We live in Brimley, Mi which is about 2-3 hr. drive away from Matt LaFontaine Dealer Ship; including crossing the Mackinaw Bridge. When we arrived to the dealership we met the Ben, one of the sales rep. He took no time in helping us and welcoming us to the dealership; to his sales desk and offering us water to drink; it was very hot out. During that time Ben was extremely helpful. We felt like we were part of a big family. Our conversation with him felt like he was a big brother that was away for college and we had not seen him for awhile. We felt very comfortable talking with him, including life in general. The whole staff were very friendly. If I could give Ben a 10* I would . Take my word, You will not be disappointed, if you are looking for a vehicle. We are extremely happy with our purchase, and would not hesitate to go back there again. THANk-YOU Ben!!!
Kerry and Ben were very helpful in facilitating the buying process of my Jeep Gladiator Rubicon. I live down state and they made the whole buying process VERY EASY!!! They’re out the door price was also lower than all the other dealers I checked with. I know where we’re buying our next new car/Jeep.
Service was on time and well done. Everyone in the dealership that I came in contact with was friendly and focused on ensuring that I was completely satisfied with my experience, and they succeeded in seeing that I was. I highly recommend this dealership.
Chris in the service department was once again great to work with. Honest and upfront about everything done with my truck!
Very accommodating and helpful to full time workers, stayed late to make sure I got the car I wanted!
One of the easiest car purchases weve ever made. Ben and Sara are professional, personable and efficient. Thank you
Ive been in the car business my whole life.I have a friend at probably 10 different dealerships throughout the state.None of my friends or even the last buddy I thought I was helpping by buying from him seemed interested in selling me a car. I called 4 dealerships who represent the suv of the year to maybe try something new and never even got a call back from anyone. We were 25k miles over on my lease. We always are and it usually cost me 3 to 4 thousand to get out of my lease. No worries we still would rather drive new vehicles and pay for the extra miles we are grown ups and know what we are getting into. One (friend) at my previous dealership said I should burn it. Literally 3 times he said it no joking. My loyalty to my (friend) now goneI called Matt. We got a car in literally 1/2 hour. It was running and waiting for my wife when she showed up. Stephanie her sales woman has my wife looking for gift cards to send her because she was so impressed and guess what? I didnt even get involved not one bit. I didnt have too. They beat my best price without me saying a word. I never set foot in the dealership my wife handled everything and when she got home she said she felt like royalty when she was there. Hmmm I think that is extremely hard to find these days. Im extremely impressed and think you will be too!Thank you lafontaines for making me believe that a car deal is still worth something and our business is still worth something because none of the other dealers I checked at did. Like I said those were friends too.You can trust Matt lafontaines I guarentee it!
I love doing business with Matt Lafontaine Automotive, they always treat me like a friend and go above and beyond to make sure Im happy and taken care of.
Driving on the highway pulling a camper our tow package went out and was very hard on our transmission. Googled and called Matt LaFontaine dealership spoke with Matt in Service and he was so kind to get us in as an emergency diagnosis. When we arrived they got us in right away and found out they did not have our part in stock so they drove over an hour round trip to get the part we needed. These guys were so empathetic to our situation and got us back on the road again. Matt and Chris in the service department were very kind and professional. Also we were very impressed with all the steps taken to protect us and them from Covid 19. So very happy that we happened upon this dealership to service our needs and highly recommend them for any others that may need there service. My husband and I cannot Express how much we appreciate the way we were treated and were able to get back into our vacation plans. Thank you, thank you, thank you to everyone at Matt La Fontaine in Grayling.
They were very helpful in making sure I got the vehicle I needed. Even with my mom being in another state for the military. They still were able to get the paperwork filled out for her to co-sign at the easiest convenience
Great experience with this dealership. The whole process from picking out the right Pacifica to helping me secure a loan and completing the paperwork was easy and low pressure. You wont be disappointed doing business with them.
The service department was fast, friendly, and always does great work on our vehicles!
I was very pleased this dealership would service my 2002 184,000 mile Suburban. I am the original owner and would always prefer to have GM service it. I think most owners like me realize the cost might be more due to the age and corrosion, but we want the work done correctly! So thank you Matt Lafontaine. Scott Wade
Service was great. All the employees were very helpful and polite. Service was fast, would recommend to Family and friends.
STEPHANIE and SARAH were the best! Made the process VERY enjoyable.Paperwork went like a breeze with SARAH and the info given to me about all the gadgets in my truck was done in a professional manner by STEPHANIE. The whole transaction..turning in the truck I had and the purchase of the new truck was done with ease.Im a GM buyer and have found a new dealership in the future. Many thanks to MATT to for giving me the perfect truck I was looking for....HE listened AND provided the exact truck I wanted. PROFESSIONALISM TO THE MAX ALL AROUND!THANK-YOU ALL,DEAN WALTON
I worked with Matt and he was great, this has been my second time working with him over the past couple of years and I would recommend you try them out on your next car purchase.
Awesome no pressure straight forward honest
This is the greatest service department and That service advisor Tabitha is amazing!! Can’t wait to purchase my next vehicle got my eye a new Tahoe.
They started and completed the work on my vehicle when they said it would. They fixed the problem I was having while I waited and had me out the door.
Tabitha and the service team assisted us beyond our expectations. A flat on the highway, while on your way North? No problem. They even found a loaner that was returned just as we were about to grab a ride-share. We cant thank them enough for the kind, honest service. We only wish we were closer to continue our patronage.
I had a wonderful, easy, stress free experience with Stephanie! She was super easy to talk to, so nice and helpful and got me into something quick! First experience leasing and ever having a new car and so thankful for the convenience!! You got a forever customer! And Stephanie is my go to girl now! Thanks again!!! 😊
Awesome, friendly staff! Best around, and would absolutely recommend Matt LaFontaine to anyone looking to satisfy their vehicle needs!
Chris and the Service Department were very helpful in using the points on my account and took the time to explain all the processes.
Love this place,very nice people there.Just bought my Jeep Compass a few days ago.Thanks Scott,and Matt.
I Leased a new 2020 Ram 1500 and the both Kerry and Scott made it a smooth transaction. I was very happy with the communication and the speed that both of the salesman worked to get it done. I will be buying my next vehicle from them.
I must say both my wife and I were very pleased with the interaction we had with all the people we associated with at the LaFontaine dealership, Matt was very accommodating, took the time to answer all of our questions, always gracious, he presented as if we were his only concern, never rushing or minimizing. Matts support staff were also great to work with, knowledgeable, helpful and just plain nice! I will recommend any chance I get.
A big shout out to Matt and Christine for supporting our local community here in Northern Michigan. Not only do they go above and beyond for their employees and customers but they support our community and we are so lucky to have them here in Grayling.Midge - Midge & Co Innovative Realtors
The Chevy Spark was just waiting to be taken home, she sat there in the showroom with a beautiful red ribbon just calling my name. I couldnt say no! What a beautiful Christmas present to me. Thank you, Matt LaFontaine
Jacob and Brady were outstanding! They were very honest about the vehicles, helped me find a lot of options in my price range and went out of their way to make sure things were ready for us so we did not drive out of town needlessly! I have been car shopping for a while now, and after I had the worst experience ever with Voice Motors in Kalkaska, it was refreshing to have the exact opposite experience here! I would highly recommend giving this dealership a shot when your looking for your next car, you wont be sorry!
A great place to have your car serviced with an appointment only.
Always great service! We purchased a brand new GMC from Matt and his team. Couldn’t have gone better! Chris Wakeley and Brian Edelen are awesome in the service department and always take care of our family.
Great experience. Very helpfulCustomer service is clearly a priority.
Very pleasant and professional employees and service technicians. The wait was minimal. The whole process was enjoyable with no stress.
Our salesman Scott listened to our vehicle needs, wants, financial concerns and current lease questions. He handled everything without making us feel rushed, or pressured. We were able to turn in our old lease vehicle, and lease the vehicle we wanted all in one smooth visit at Matt LaFontaine in Grayling. We will definitely be a return customer! Great job. Thank You!!!!
Just love this place. Competitive, knowledgeable, helpful, efficient, and friendly.
Had a oil change and tire rotation. All was good.
Very comfortable form first conversation to delivery. When our schedule didnt allow us to pick up, they delivered. Great dealership, and Blazer is awesome
Ben was the BEST! He made this whole process feel SO easy. He got us our dream truck within our budget and were absolutely thrilled. Weve shared with everybody and will continue to do so. Randy was great and so was Jeremy when he walked us through features we needed to know for how wed be using the truck. Everybody was so helpful and we cant stop raving about what a great experience it was. Thank you Matt LaFontaine team!
We had a great experience with purchasing our new 2020 GMC 2500HD. Brady was fantastic, he was quick at answering our question and getting the information needed to get the process started. We were were able to arrive on Friday and drive home with our new Truck. Could not be happier with the excellent service!!!
Great customer service. Friendly atmosphere.
Friendly and helpful staff, nice vehicle selections.
Very helpful. They made the effort to get the car we wanted.
I brought my vehicle back for a recall and it was not only fast, I learned something new about my truck. The chevy emblem lights up, which I was not told before.
I had an outstanding experience at the Matt LaFontaine GMC dealership. The staff was easy to work with and the vehicle was delivered full of gas, and immaculately clean. Thanks to Matt and his team!
Super friendly and extremely easy to talk to. Very professional.
The service department took care of a faulty USB port in my new car and made me very happy.
I love working with Matt LaFontaines staff. They are friendly, knowledgeable, and efficient.
This dealership offers some nice tricked out Silverados. The people are friendly and seem knowledge about their products. Go ahead and check this place out.
Friendly staff always helpfulWould recommend to anyone
Friendly and very helpful
I bought my car there 3 years ago and had it serviced there 2 months ago. I dont think they did everything they said they did, like rotate the tires.
I was treated well by everyone involved. From the first time I called to get my vehicle in to having some body work done - to the men who took my car and gave me a loaner. When I called to find out when my vehicle would be ready they were helpful and when I came in to make the exchange everyone was great. I cant say enough about the service now - and prior to this - that I have experienced at Matt LaFontaine. They are always friendly and helpful. I am 92 years old - and all of the above means a lot.
Terrible customer service….. will not ever go there again.
Very knowledgeable people and they were treat you like family. We will be back.
Purchased online with very little trouble. Drove down from Marquette, Michigan because I couldnt get the price locally.
We have dealt with Stephanie Nelson when she was down here in the metro detroit area. She contacted when she moved there. We wanted to continue working with her and the Matt LaFontaine dealership went above and beyond with delivering my car and making the process so easy.
Good services and great staff highly recommended for a great experience.
Found a problem I didnt know I had and fixed it. Stripped oil plug and leaking oil, replaced it. Thank you!
We purchased the vehicle new from Matt Lafontaine in May of 2019. From the first time we walked through the door to the two times I have been in for service work I have been impressed with everyone associated with them and have been treated like an special customer. I live in Gaylord and would encourage everyone to make the drive to Grayling and visit Matt Lafontaine Automotive.
Jacob Frick was very helpful in our process of buying our new Chevrolet Tahoe! He was very straightforward and helped us out a lot.
Purchasing a new lease during Covid19 has been very different than in the past but our Sales Consultant Stephanie Nelson has yet again exceeded our expectations. She made the process of trading in our lease and purchasing a new one incredibly easy. Simply put, it was seamless.Matt LaFontaine is 223 miles from our home and we would drive double to do business with her. Luckily we didnt have to.Stephanie arranged for our old lease to be picked up, new car dropped off, paper work done, and ready to sign. It was seriously that easy.We love her. Shes our car dealer for life!!Click to Copy
Great place to buy a vehicle friendly staff or
This is a car dealer I had a very good experience
Closed on the Holiday weekend
Dealership Satisfaction SurveyThank you for your participation!Let the world know.I was working in my store and a gentleman walked in to purchase shoes. As we talked he told me he had a dealership. I asked him what brands he had, and that I may be interested in purchasing a new car, as my lease was up on my Ford C-Max. Finding out that he was 200 miles away of course I was hesitant, he explained that he would make it a very positive experience. He is a man of his word! He found me exactly what I asked for, went way over my expectations. Picked up my leased car, delivered my new TourX clean and filled with gas, even brought me an athletic shirt & cap! Ive had more trouble buying a pair of pants! I have already recommended Matt to other friends, and will continue my future auto purchases with Matt LaFontaine Buick GMC. Thank you for all your help, Ken
My whole experience was great. Laurie was awesome! Luv my new Traverse.
The Matt Lafontaine Automotive group went above and beyond the call of duty. They were willing to locate a vehicle well over 200 miles away from my location and procure it for me. They not only brought the vehicle back to the wild north for me, but they also delivered it right to me. My salesman (Jacob Frick) was exceptional at dealing with our peculiar request and delivered on the Lafontaine promise. I will most definitely be working with this dealership in the future. Keep up the great work guys, Charlevoix is lucky to have you!
Great people! Great deals! They really make it matter!!
Workmanship very good. Everything was done on time.
Great service.Tabitha is great to work with.
Great customer service and terrific Service Writer, Chris.
Wont shop anywhere anyone else for a vehicle! Ben Teeter had always been our go to!!!
Fast good service
Laurie is amazing! She always finds me exactly what i want.
Tabitha and Chris went above and beyond for my husband and I. I could not ask for better customer service!
Very Fast Friendly, Helpful service
The service is always personal and friendly at Matts
No one posted my pic tho
Great people are nice and helpful
Service department is number 1
Great service! Awesome inventory selection!
Excellent staff they were very knowledgable!!
Scott made sure that our experience of moving up to the 2019 Silverado. This is 3rd experience of buying/lease with Scott. When we get close to the end the contract on this new truck, Scott at Matt Lafontaine dealership will handle the next upgrade.
Tabitha in Service is wonderful
Everything was great. Sales and service!
Excellent service
Fantastic New location , Make it Great make it MATTer !!!!
Phenomenal service and friendly atmosphere!
Great sales and service!!
CHRIS is the greatest.
Friendly dealership
Very pushy
Great
Total reviews rating 4.8
103 Reviews for Matt LaFontaine Chrysler Dodge Jeep Ram 2023:
Review №1
2022-02-22A Great Experience From Start to Finish! I ordered a 2022 Jeep Wrangler Unlimited Rubicon and recently took delivery. I think Adam, the salesperson, was almost as excited as I was when it arrived. Both my wife and I were so impressed with the experience, the staff, and the Jeep itself, that we leased a 2022 Jeep Gladiator for her. I wasnt sure we could afford it, but Adam figured out a way it could fit into our budget. This has been, by far, the best dealership experience either of us has ever had. The photo shows our new Jeeps and my 1999 Wrangler that I bought new 23 years ago and has been my daily driver until now.
Review №2
2022-04-08Adam provided Excellent service, Offered me the best trade in value on my vehicle. I will definitely be back again
Review №3
2022-04-01Top notch service with top notch people. Thank you guys for taking good care of my Jeep and me.
Review №4
2022-04-06Adam Woosley has an incredible knowledge of Jeep. Adam helped us understand the numerous options and helped us pick the perfect Jeep for us, 2022 Jeep Wrangler Sahara 4xe. Adam made sure the Jeep was prepped and everything was prepared for a quick closing. Thank you Adam for an amazing experience!
Review №5
2022-06-09Thank You To Everyone In The Body Shop For Your Kindness, Professionalism And For The Wonderful Beautiful Job In Painting My Car
Review №6
2020-11-20Everyone was very friendly, very helpful, addressed my concerns and had me back on the road in a short amount of time. I am thankful your dealership is so pleasant to work with and has such a positive atmosphere!!
Review №7
2021-06-21Absolutely deplorable customer service. They shluld be ashamed. I returned after an oil change for free being promised to me because the last one took 1hr 30min. Suffice to say they havent gotten any better
Review №8
2020-11-11Great customer service, quick turn around on the vehicle repairs while I waited in the dealership. Good internet access & a wonderful piece of cake to top things off
Review №9
2021-08-10While camping at South Higgins Lake State Park, our Jeep Grand Cherokee needed immediate service to the brake system. Arrangements were made for the vehicle to be towed to MLCDJR in Grayling. Tabitha Decker (Service Advisor) and Jim Decker (Fixed Operations Director) did an exceptional job of working our vehicle into their already full service schedule and kept us informed on when the repairs would be completed. Thanks to both of you for a job well done!
Review №10
2020-07-16I was looking for an Equinox from my local dealership downstate. Went up north for the holiday and had car issues and needed a new vehicle immediately. Jacob from LaFontaine returned my call and text of questions immediately he was very knowledgeable and helpful. He made the car buying experience easier and fun. Would definitely recommend him to anyone.