Mazda of Elk Grove

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Name: B******* K****
Date: 2024-06-13 23:59:45
Rating: 5
Comment: ALWAYS the best customer service when getting my car serviced. Maritza helped me this time and it was my first time working with her. She was so amazing and so nice! Thank you Mazda of Elk Grove for always taking such good care of your customers❤️ #mazdagirlforlife

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Name: K
Date: 2024-06-12 17:07:26
Rating: 5
Comment: When I arrived, Eric was my salesperson helping me. Eric was very patient and answered all of my questions and concerns. He was also easy to talk to, like a mutual friend. No salesperson panache or long-winded upselling. But still able to provide any detailed information that I needed, and professional.The dealership itself was great. IDK if all Mazda dealerships are like this but its a very easy and relaxed experience. No pressure. And no bogus fees to haggle with. I really appreciate that.

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Name: J***
Date: 2024-05-28 16:46:23
Rating: 1
Comment: I had my family go look for a car today because we wanted to buy one asap. No one greeted or assisted them even though they were close by. Eventually, a salesman came by but he locked the car that they were looking at. Why?… He also told them that they can’t test drive today because they are busy. Isn’t the purpose of a car salesman is to make the sale? I’ve had multiple experiences with buying cars from many different dealerships and have gone with a lot of friends and family, and I’ve never heard or seen a car salesman do this. Ended up going to Mazda in Roseville and they got the best service with a test drive…. Elk Grove must be making a lot of sales to not care.

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Name: F***** O*************
Date: 2024-05-23 21:50:36
Rating: 1
Comment: They are very eager to make a sale yet after a sale is made and an issue arise, it will be hard for you to find someone who will be eager to help you out. I had an issue with my registration which was part of their service. As soon as I found out, I immediately informed them of what the issue was. It could have been corrected immediately but they resorted to promising me that they will get it fixed or have someone fix it and that they will call me back but they never did. I had to be the one taking the lead but each time I manage I get a hold of someone from the dealership to remind them about the issue, they promise to call back but they never do. Forward over a year after the sale and after many follow ups from me, they say that they are not at fault and I have to fix it myself! Not even an apology from them, not once!I will continue to discourage folks I know to avoid this dealership.

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Name: a***** y*******
Date: 2024-04-25 01:27:12
Rating: 3
Comment: In general, my experience at the dealership was smooth and positive. The salesperson and used car manager were excellent. However, Im giving three stars instead of five due to post-sale communication issues. The dealership didnt provide paper plates for my car, gave it to me with low fuel, and failed to initiate the paperwork for my license plates, resulting in me having to handle it myself. Despite spending over 65k on a 2021 Dodge Challenger Hellcat, the paperwork processing was lacking. I frequently had to follow up with calls, often being told the manager would call back, which rarely happened. In short, theyre easy to buy from and offer good deals, but its crucial to ensure all paperwork and details are sorted out before leaving, as post-sale support may be lacking. And yes, its surprising, but make sure they put paper plates on your vehicle.

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Name: J** B***
Date: 2024-04-13 11:35:50
Rating: 2
Comment: I purchased a car at Elk Grove Mazda, and although initially the experience seemed quite positive, it winded up feeling forced and stressful. Even though I repeatedly told the salesman I did not wish to use my current car as a trade in as I had an offer from Carmax that I planned to use, he kept saying that he just wanted to have a look at it. As I am a senior and disabled, I became tired and told him we needed to go eat. He knew Id return as hed managed to get me to let him have my keys. He then showed an offer for my car. I was unnerved by his blatantly going against my clearly stated wishes and low offer for my car and went to eat. By then I was so tired and getting sick, so told my friend I wouldnt take the offer and wished to get my car and leave. After returning to the dealership to get my car, I told him the offer was too low, and he proceeded to bargain the price. He then excused himself for a moment and was gone for an hour, and I started to cry because I was running a fever and wanted to go home. Long story short, I ended up purchasing a car I didnt want and selling my car for $1,500 less than I was offered by Carmax. I was too tired and too sick to negotiate even though I wanted to go home more than anything. There are more details, too numerous to mention. However, Im sure he was quite proud he was able to get my car for less than its value. I thought he was so nice early on, and now I have a hard time going there for information without feeling angry. I have bought 12 new cars in my life, and this was my worst experience ever. I do think seniors are often taken advantage of.

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Name: M****** �********** F*********
Date: 2024-04-02 19:54:06
Rating: 5
Comment: The Friendly Call That Started It AllAbout two months before my car lease was due to mature, I received a friendly call from Briana Carroll, the Acquisition Manager at Mazda of Elk Grove. Her warm invitation to visit the dealership caught me by surprise—I had previously leased a car with them, but this proactive outreach truly impressed me. Briana listened attentively as I outlined my requirements for my next car lease. Her genuine interest set the tone for what was to come.A Warm Welcome and Genuine HospitalityOn March 31st, 2024, I arrived at the dealership and was greeted by Christian Gonzales. He welcomed both me and my mom to the cozy lobby, where freshly brewed coffee and refreshing water awaited us. The atmosphere was inviting, and it was evident that Mazda of Elk Grove values every customer. No one was ignored; instead, we were acknowledged with warmth and sincerity.Meeting Antonio Salas: A True ProfessionalSoon after, I had the pleasure of meeting my sales agent, Antonio Salas. Antonio’s professionalism and enthusiasm were immediately apparent. He whisked me away to the lot, where all the Mazda CX-5 models can be viewed. Antonio’s knowledge about the different models and color options was impressive. We test drove the CX-5 Carbon Edition, and Antonio’s engaging conversation made the experience enjoyable.No Pressure, Just ExcellenceBack in Antonio’s office, we delved into filling out the paperwork. I laid out my payment expectations and the amount I was willing to put down for the lease. To be honest, I braced myself for the typical high-pressure sales tactics. But Antonio defied expectations. There was no hard sell—just a genuine desire to find the best deal for me. His efficiency, attentiveness, and personable approach put me at ease. I half-expected to reach for my blood pressure medicine, but it turned out I didn’t need it at all.Antonio Salas: A Sales Manager ExtraordinaireWe swiftly reached an agreement. Antonio Salas is more than a sales agent; he’s a knowledgeable guide, an efficient problem-solver, and an excellent listener. Working with him was a pleasure, and I’m grateful for his expertise. If you’re looking for a stress-free car-buying experience, seek out Antonio—he’s the epitome of professionalism.Sealing the Deal with David BayanLastly, I sat down with David Bayan, the Finance Manager, to sign the contract and paperwork. His efficiency ensured a seamless process, and I appreciated his attention to detail. David was also friendly to talk with and I was able to ask him questions pertaining to the terms of the contract. He also took the time to explain the process and described the purpose of the documents I am signing. I took the car home but realized that I need to keep my existing payment schedule. I called David back the next day. I was expecting to get his voice mail so I can leave a message but to my surprise, he took my call. He gave me some guidance on how I can work out my preferred payment schedule with the finance company. So I have a move forward plan to work out a payment schedule with the finance company.In summary, my visit to Mazda of Elk Grove was nothing short of outstanding. The team’s commitment to customer satisfaction, exemplified by Briana, Christian, Antonio, and David, makes this dealership stand out. If you’re in the market for a Mazda, look no further—Mazda of Elk Grove has my highest recommendation. They have the best people to help you and their sales process is very polished and no pressure. The whole buying/leasing experience is pleasant. I left the dealership with a smile on my face.Thank you for making my car leasing experience memorable!

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Name: K****** B****
Date: 2024-03-30 17:33:58
Rating: 5
Comment: Eric really made my car-buying experience the easiest and best it could have gone. He went above and beyond to give me everything I asked for in my new car. He made sure I was happy and comfortable with everything. David was also a major help and deserves recognition. He was quick and did everything I asked for. Ill never forget my experience here. Thank you guys so much for the best car-buying experience!

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Name: T*****
Date: 2024-03-06 18:02:25
Rating: 5
Comment: My experience at Mazda of Elk Grove couldnt have gone any better. David Renard, my sales representative, was professional, extremely knowledgeable, and gave me true white glove treatment. He delivered the car to my house where we completed all the required paperwork. He then proceeded to walk me through all the cars features and help to me personalize it. I couldnt be happier.

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Name: V**** T*******
Date: 2024-02-05 21:07:50
Rating: 2
Comment: This review is concerning the service department. My daughter took her CX-30 turbo in for the complimentary first service at 6 months back in July which mostly amounts to an oil change. Looking at her invoice it noted the wrong oil being used, 0w-20 vs. the correct 5w-30 for the turbo motor. Looking at the dipstick, I see the oil filled substantially over the top fill mark. I called the service rep and explained the irregularities, and she tried to assure me it was done correctly and just noted wrong and that the dipsticks can have variances. Still being concerned, she agreed to redo the oil change. It was supposedly redone, but the dipstick still showed the same substantial overage. At that point, I chalked it up to a wonky dipstick.Fast forward to last week when I did the second oil change myself. I could see that more than the required 5.1 quarts drained out, ultimately measuring a total of 5.9 quarts not counting the oil absorbed by the filter. Virtually a full quart over! After refilling it with the proper 5.1 quarts, running and letting it sit, I checked the dipstick and the level was just exactly where it was supposed to be. It’s obvious the service department never re-did the oil change, let her sit in the waiting room for over an hour and just parked the car for a while in back, then eventually just gave it back to her still overfilled with possibly the wrong oil. What a crock! You certainly lost her as a costumer with this stunt.Additional (2/6/24): Mr. Shields, Im not sure how you would have been able to contact me considering its my daughters car and all of the contact information would be in her name. She has no record of you trying to contact her. I attempted to call you on 2/1 based on your reply here, but got only voice mail which you havent responded to. In the end it really doesnt matter if we talk or not. If I give you guys the benefit of the doubt that you really did redo the oil change, I would have to then conclude that it was done wrong for a second time as it was overfilled by a quart just like the first time based on the dipstick level. Still not a ringing endorsement for the service department.

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Name: N*** N***
Date: 2024-01-29 22:41:31
Rating: 5
Comment: We were in Elk Grove town to explore some car options and we visited Mazda dealership of Elk Grove. We were very well taken care of by Mr. Abdullah. He had a great knowledge about their cars and features. He has guided us all the features, we took test drive which was pretty smooth and after exploring options we decided to buy CX-5. Great car and we all loved it.We would also like to mention special thanks to MOH & DAVID for ease out the overall buying process. They explained everthing in detail, be it warranty, protection packages service plan etc., They truly gave us the very best car buying experience. . We would 100% recommend everyone to bring your business to Mazda dealership of Elk Grove

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Name: C****** S****
Date: 2024-01-14 05:01:12
Rating: 1
Comment: Let me start by saying I’m a first time buyer, I contacted the dealership about a used cx-5. I was then reached out to by a salesman, we talked about what purchasing the car would entail. Over the course of the week we came to an agreement and I filled out an application. I was told the car would have a sold sign on it and the only thing I needed to do was come in and sign the papers, I even changed my insurance over for this car. The night before my appointment, the salesman informed me somebody sold the car out from under me. I went in the next day anyway to see if we could find another vehicle within my budget given my credit had been ran I felt there was no other option. During our visit while the salesman I had been in contact with stepped away to grab some paper work, we were approached by a different man asking us to sit down with him. We declined because we already had someone helping us. We go sit with the original salesman and talk about pricing, there wasn’t any other car there in my budget so he walked away to grab my keys for my car which I was going to trade in. We were approached again by that same man from earlier, who called the salesman who had been helping me “aggressive” which he was not. We turned him down again. Stating that we actually liked the salesman I had been working with. I don’t know what kind of office politics/drama was happening but it was completely unprofessional and awkward. I’m sorry to the salesman who had been helping me, he was very kind and tried to help me but the dealership overall was terrible. Stealings sales/clients from each other is ridiculous. My credit was ran with nothing to show. Incredibly discouraging and frustrating. Find a different dealership if you’re looking for a car.

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Name: M***
Date: 2024-01-04 23:55:49
Rating: 5
Comment: Had some credit issues, so I went for the #1 salesperson at the #1 dealer. Garrett was super responsive and accommodating even during the hectic end of the year 0% promotion where cars were getting sold left and right. It was worth the 4hr roundtrip from Bay Area. Highly recommended

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Name: J*****
Date: 2024-01-03 07:38:39
Rating: 2
Comment: Ive been a dedicated patron at Nissan/Mazda of Elk Grove for over a decade, having purchased my vehicle from Mazda of Elk Grove a few years back. Despite the initially excellent service, there has been a noticeable deterioration in quality in recent years. My attempt to schedule an appointment before the holidays on December 23, 2023, turned into a vexing experience. The person in charge of appointment scheduling was uninformed and displayed rudeness. Despite the receptionists endeavors to reroute my call to the scheduling department, these attempts proved futile. After enduring a 20-minute wait, my call was eventually forwarded to a disconnected number, resulting in a complete waste of my time. Ive driven from another city specifically for the service in the past few years. However, following this unpleasant incident, Ive decided not to return and strongly discourage others from considering this dealership. My disappointment is directed towards John and his team. The only reason Im giving two stars instead of one is because the receptionist was very helpful, despite her frustrations in being unable to transfer the call due to continuous redirections by the scheduling department.

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Name: R** N***
Date: 2023-12-28 04:23:06
Rating: 5
Comment: This was my first time buying new. Brianna was super helpful, I could not feel more taken care of. I got an awesome deal with %0 interest, the color, the type of car I wanted. Brianna and the finance guy we spoke with were extremely professional and both had excellent character. Super friendly and down to earth people. Never once did I feel like I was being taken advantage of, they take care of you here and your needs. I would 100% recommend anyone to buy Mazda with Elk Grove.

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Name: Q**** S******
Date: 2023-12-05 23:37:56
Rating: 5
Comment: Vanessa was truly great to work with! I emailed 6 dealerships when I was first looking for a new CX-5 and her friendliness stood out amongst the rest. She was super helpful throughout the whole process, and works hard to get to “yes” for anything you need. I’d recommend her to anyone looking to buy a Mazda.

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Name: C***** A*****
Date: 2023-11-07 20:14:31
Rating: 5
Comment: I ordered a wheel lock key and when it arrived at the store, Kale called me to let me know it was there. He kindly advised me that his daughter goes to school right around the corner from me and that he would be happy to drop it off at my house if I would like. I certainly did like!Great service Kale. I appreciate you taking the time to notice our close proximity and stopping by.

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Name: H***** G*******
Date: 2023-11-06 20:53:22
Rating: 5
Comment: Jon Murphy assisted us in our purchase of a CX90.The process was straightforward and comfortable.I would recommend anyone to work with Jon @ Mazda Elk Grove.

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Name: G*** C*****
Date: 2023-10-23 05:03:06
Rating: 5
Comment: Recently got my new CX-30 here and absolutely recommend! I originally when to a smaller Mazda dealership and could not believe how expensive a lease would be. I know that inflation and shortages have affected how much cars cost in the past few years, but Id only gotten my first Mazda about 2.5 years earlier and the price had doubled!! I was not feeling the first place I visited so I decided to go to Mazda Elk Grove and I am so happy I did! Jarell was a huge help and he got me in the car that I wanted. Everything was super clear and prices were transparent. Highly recommend!!

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Name: S***** K*****
Date: 2023-10-23 04:17:09
Rating: 5
Comment: I would like to shout out Som! He was there with me from beginning to end with me leaving extremely satisfied with my new 2023 Mazda CX-30! He let me test drive three different vehicles to make sure I was 100% positive on which one was right for me. Exceptional customer service and extremely knowledgeable! He made sure that I didn’t leave the lot without knowing my new vehicle inside and out. Thank you for an awesome experience, I will be back for maintenance in the future!

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Name: T***** K****
Date: 2023-10-18 06:28:29
Rating: 5
Comment: Always a good experience. Chris H is a great service advisor! I also like the video they send you of your car while it is being worked on. Wait time isnt bad, and loaner cars are available if you need it.

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Name: K******
Date: 2023-10-10 01:35:26
Rating: 5
Comment: Absolute best dealership experience Ive ever had. Since I made an inquiry online, Antonio Casillas sent detailed pictures and detailed videos of every car I was interested in and continued to keep me updated on every car they had in stock went on multiple test drives and had a couple small issues with financing,on my side not theirs but the dealership staff, were always friendly, respectful and responsive. I was never pressured into any other services and was always told other available options. And when the time came to sign financing papers David Bayón made it a breeze. Every single document was throughly explained before it was signed. And that entire section took only 30 minutes. Now I have a beautiful platinum grey metallic brand spanking new Mazda three thanks to Antonio and David. Anyone who needs a great car should stop by Elk Grove Mazda and get the deal on a deal if a car.

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Name: L** L**
Date: 2023-10-02 17:14:16
Rating: 4
Comment: Vu was very helpful and made the purchase of our new car less stressful. However I removed 1 star because even though we had a deposit down on a car weeks before it arrived, it still took 3 hours to complete the cash purchase. Mostly because the paperwork was not ready, and the finance manager kept trying to push service packages we did not want. Would have been a great experience otherwise.

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Name: J*** r******
Date: 2023-07-31 16:17:09
Rating: 5
Comment: Elk Grove Mazda, I like to give credit where credit is due. I went with my son to purchase a CX-50 and we met Brian Gayten the salesman that helped us. He showed us what we needed to see, and my son went home with what we both think is a perfect car for him. He had a smile all the way home. Want Mazda management to know that you have a very professional employee. Had a good experience because of Brian. Thanks Brian, if I weren’t for you we probably wouldn’t have found the perfect car

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Name: E***** L*****
Date: 2023-07-28 20:11:51
Rating: 1
Comment: In my experience there it was extremely disorganized company. I left there with SIX HARD INQUIRES on my credit for one car! This was after they assured me the first time that they had the right lender, but then go on to try five others at my expense!! How does that happen exactly unless you have no idea what you’re doing?Not to mention I had to go back there three times after my first “closing” visit because they forgot to have me sign paperwork. For their reviews I expected better but had the most unorganized team I’ve ever worked with. I will say that me vehicle was top notch at a great price but you can definitely get that elsewhere without a bad team and 5 hard credit pulls.

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Name: R****** G*****
Date: 2023-07-25 23:24:27
Rating: 1
Comment: I want start by saying that since 2016 I recommended this dealer to many and driven here from far just for the service. Unfortunately, the level of service here has changed tremendously, to a level 0. I have left numerous messages for the owner, service manager with no response. Since I’m not able to get the service needed on my vehicle I have elected to go else where.You might have a good shopping experience but beware that the good customer service will change after.

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Name: A*** M*****
Date: 2023-07-24 15:39:34
Rating: 5
Comment: Jarell and David were great to work with. Jarell got me a quote within an hour of contacting him and held the vehicle for me since I was driving up from Santa Rosa.Before working with Mazada of Elk Grove, I was working with Sacramento Chrysler Dodge Jeep Ram on Fulton and they were shady, took 36 hours to get me a realistic quote and slapped on $4000 of extra charges for useless addons like nitrogen filled tires. So I was a little worried about making the 2 hour drive to Elk Grove, but everything was smooth. Jarell met us at the door and got us in the car within 5 minutes of arriving. The price I was emailed was the final price and everything went smooth. 5/5 would buy a car here again

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Name: R****** J** V*********
Date: 2023-07-16 05:28:06
Rating: 5
Comment: Thank you to Michael and Diana for assisting my wife and I on purchasing our first car! From the moment we step foot on their dealership to leaving with our car, they were more than accommodating.Michael was able to answer all our questions about the vehicle and was very nice overall.Diana was able to help us with our credit union even if she was off the clock.Trusting, hardworking, dedicated, and just amazing and down-to-earth people :)Thank you, Mazda of Elk Grove!

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Name: M****** B****
Date: 2023-07-15 02:17:00
Rating: 5
Comment: Our loan manager David Bayan went above and beyond for my husband and I. We had a difficult time securing our loan, but David stayed on top of calls between us and the loan company, really took his time with us to hear us and work with us and ultimately got things resolved and we are very happy with our purchase. He is the epitome of good customer service and an asset to this dealership. I am truly impressed and grateful for our vehicle and service.

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Name: N*** D****
Date: 2023-07-08 01:15:01
Rating: 5
Comment: Garrett made the purchase process pain free. He explained all the car features and the purchasing options very clearly and without pressure. The Finance Manager David Bayan was awesome as well. Im very satisfied with the whole experience and I love my 2023 CX-5. Thank you Elk Grove Mazda!

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Name: K******** B****
Date: 2023-06-30 16:16:28
Rating: 5
Comment: Mazda of Elk Grove has an amazing team that makes you feel appreciated as a customer. It’s because of several years of great experience with the entire Service Dept that I returned to Mazda of Elk Grove to purchase my newest vehicle. Eric was very helpful with all of my questions and made the buying process stress-free. Diana in finance was also super helpful.

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Name: s c
Date: 2023-06-30 06:53:04
Rating: 5
Comment: Brian G was an amazing sales person. Very friendly and welcoming to my whole family. Diana H in finance was very helpful and patient with all our questions . Best dealership in town

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Name: E*** L
Date: 2023-06-28 23:57:19
Rating: 1
Comment: CAN YOU BELIEVE THEY JUST HANG UP CUSTOMERS CALL! Don’t buy car from John. He is not honest, and he’s trying to make more money by fooling you. I call the number and john pick up the phone and then when I say I can provide the price from the other store that I have a better discount he just hang up my call.

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Name: M** H*******
Date: 2023-06-22 21:12:01
Rating: 5
Comment: I recently had the pleasure of working with Jarell at Mazda of Elk Grove, and I must say that he went above and beyond to help us purchase our 2020 Mazda CX-5. From the moment we stepped into the dealership, Jarells kindness and patience shone through, making the entire car buying experience enjoyable and stress-free.Jarells extensive knowledge of Mazdas and his genuine enthusiasm for the product were evident. He took the time to listen to our needs and preferences, ensuring that he understood exactly what we were looking for in a vehicle. His patience was commendable, and he never rushed or pressured us into making a decision. Instead, he provided us with all the necessary information so we could make an informed choice.Jarells dedication continued beyond the purchase process. He took the time to follow up with a small issue we had with the vehicle, ensuring that we were taken care of and fully satisfied with our purchase. His genuine care and commitment truly made a difference.I cannot recommend Jarell at Mazda of Elk Grove highly enough. His kindness, patience, and exceptional customer service transformed what is often considered a daunting experience into a pleasant one.

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Name: D***** G******
Date: 2023-05-29 02:33:43
Rating: 5
Comment: I was lucky enough to work with Jaik at Mazda of Elk Grove.I found a certified used vehicle i wanted here, and Jaik made it happen! Literally!Jaik was super communicative and always available.Making the whole experience super quick and hassle free.If you are looking for an easy going, stress free car buying experience I highly recommend you visit MAZDA OF ELK GROVE and ask for Jaik!Ill be working with this team again the next time Im in need of a car!Thank you Jaik and Mazda of Elk Grove.

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Name: H**** H********
Date: 2023-05-11 16:20:40
Rating: 5
Comment: Had a great experience with the sales team at Mazda Elk Grove Mr. Jarell Boyd in particular. He was very helpful in helping us navigate the mine fields of buying/and/or leasing a vehicle. We were really impressed with his straightforward approach and professionalism! He provided insightful information and suggestions. Thank You Mr. Boyd! You’re the best. I would recommend that you contact him for your vehicle needs.

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Name: S**** P*****
Date: 2023-05-05 21:42:14
Rating: 5
Comment: I just wanted to take a moment to acknowledge Vu, the internet sales manager. Out of all the dealerships we reached out to, Vu was the most responsive and gave our interactions a personal touch that is extremely rare to find these days. Vu took the time to send personalized videos showing some of the cars I was interested in. I will say that Mazda Elk Grove also offers an extended power train warranty which is all but non-existent elsewhere.Thank you Vu!

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Name: S******** N*****
Date: 2023-04-30 03:44:04
Rating: 5
Comment: Garrett and Jon were wonderful to work with! They were easy to get ahold of, worked with me on my trade-in, and ultimately got me the best deal possible so that I could drive off the lot the same day!

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Name: I**** C*******
Date: 2023-04-16 01:45:43
Rating: 5
Comment: I came into Mazda with a negative mindset but came out with a positive one. When dealing with sales, I have never had a fun interaction as I did today. I am so thankful David was our sales manager. David is seriously THE most interesting, informational, and funniest gentlemen that I have ever met - which made the buying process quick and easy. Thank you David, I truly appreciate you and your positive energy.

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Name: B****** C*******
Date: 2023-04-15 20:02:25
Rating: 5
Comment: Thank you David for your hospitality, I’m glad we were able to purchase a vehicle with you . I Highly recommend him if you’re trying to purchase a vehicle. Very approachable, respectable, and has a great sense of humor to make the experience more entertaining.

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Name: K*** H******
Date: 2023-04-08 18:01:56
Rating: 5
Comment: Elk Grove Mazda was great about working with me from start to finish! I was buying a new Mazda 3 for my son ( Our 3rd Mazda and 4th Vehicle purchase from EG Mazda Nissan Family). After reaching out to Grant and Jarrel, they quickly made me a deal without unethical attempts to rip me off as many dealers are doing these days. Grant and Jarrell in sales are two of the best sales staff in the area because are polite, courteous and professional.Taylor in finance did an exceptional job at getting our documents signed quickly. Out of the many finance admins I have had over the years buying cars, Taylor is one of the best I have had. Taylor keeps it above board, and is clear and concise with the contract terms and options. All of the other staff were very helpful during our visit and worked as a team which was clearly visible to me when I was at the dealership to meet Jarrel, and make the purchase. If you want to buy a well made car without headache or frustration, this Elk Grove Mazda is the place to go. Thanks again Grant, Jarrel, and Taylor.

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Name: A****** M*******
Date: 2023-04-05 02:47:06
Rating: 5
Comment: I purchased my first new car with David Renards help and he made the whole process so easy! He was quick, very upfront and clear about everything. If youre looking for a knowledgeable, patient salesman who goes above and beyond, David is your person.Thank you for this excellent car buying experience!

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Name: D**** �*********** G****
Date: 2023-03-20 02:24:55
Rating: 5
Comment: Elk Grove Mazda repaired my 2010 Mazda RX-8 R3. They did an awesome job. Thank you Chris for handling my warranty and all the paperwork. Thanks to Billy for understanding my issues.Elk Grove Mazda did a awesome job again on my RX 8. For all your rotary needs Elk Grove is a place.

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Name: R*****
Date: 2023-03-18 08:24:08
Rating: 5
Comment: Purchased my used car sight unseen and 100% on line from Mazda of Elk Grove, with the awesome assistance from Jaik Willmon.Jaik made the transaction as smoothly as could be and topped it all off with the delivery right to my driveway. Could not ask for an easier transaction. Thanks again, Jaik!

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Name: C**** S*
Date: 2023-02-13 03:07:28
Rating: 5
Comment: We came to Mazda to buy a used Toyota Highlander, and Kevin was able to show us different Mazda that has higher quality than the Highlander .We went to Mazda Roseville, and the one off the Auburn Blvd . No one showed us the cx9 expect Kevin .Kevin s amazing sales rep, and we appreciated his patience, knowledges, and professionalism !

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Name: T***** F*****
Date: 2023-02-07 13:48:25
Rating: 5
Comment: My first Mazda purchase went very smooth. Jarell made that possible. He was there from start to finish and when I drove the car off the lot. He was very professional and answered all of my questions with precision. He is definitely a great asset to the Elk Grove dealership! As long as people like him are there, I would do it all again! Thank you, Jarell!

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Name: s***
Date: 2023-01-23 20:38:03
Rating: 5
Comment: Service consultant Chris Howard helped me out with my car service and got me a loaner veh to use while my car was being serviced. Chris was personable and professional and hooked me up with the car I really wanted to drive as a loaner. Very impressed with Chris and the great customer service.

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Name: A******* D*****
Date: 2023-01-18 17:36:05
Rating: 5
Comment: Go early if you need service done! The streets outside of the auto mall can get pretty bad, so I always book my car service as early as possible. Nice waiting area with water bottles, comfy chairs. They will text you vids regarding your check up too.

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Name: B**** B*******
Date: 2023-01-14 06:43:09
Rating: 5
Comment: Great experience at Mazda of Elk Grove. Andres was awesome. He answered all my questions and made sure I was taken care of. I live 2 hours away and we were able to take care of everything remotely. He even drove the car down to me for purchase! Thanks Andres!

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Name: L******* M********
Date: 2022-12-30 22:07:27
Rating: 5
Comment: My husband and I had a great experience with Eric. He was super chill, knowledgeable, not pushy, he really worked with us looking at new and used vehicles. Eric made sure we had many options and we really appreciate that, he answered all of our questions even if they seemed silly. Overall our experience was awesome.

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Name: R***** A*********
Date: 2022-12-29 04:15:59
Rating: 5
Comment: This was the most pleasant and professional sales rep. that weve ever delt with. He answered all our questions politely, friendly and with respect. Excellent car buying experience. Thank you David Renard. You get our vote for the best sales rep. in our 50+ years of car buying!

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Name: T****** C*
Date: 2022-12-13 06:31:01
Rating: 5
Comment: Whoever handles this dealer knows how to do dealerships. Their service and marketing is on point. Danny was super helpful, personable and knowledgable. If I can find out which ever dealer group handles this branch I’d rather stick to the car brands they manage here in Elk Grove.

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Name: J***** C**
Date: 2022-12-02 23:18:38
Rating: 5
Comment: I was looking for a CX-5, and David Renard has been helping me a lot. Unlike other dealers who force you to go to the dealership, I really appreciate Davids kindness and straight forward style.I didnt end up buying a car here only because I live in San Jose and its a bit far for me to come. The service here is impressive and exceptional!

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Name: T***** G*******
Date: 2022-11-23 07:33:13
Rating: 5
Comment: Jon Murphy was the sales associate who helped us with buying a new car! He was very helpful and nice! He told us all our options before deciding to buy the car and was not pushy at all! He made sure we were comfortable with our decision and made the process of buying a new car easy! We did not feel pressured to do anything and we really enjoyed the whole process. The staff we met with were all very helpful. We’ll be coming back!

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Name: L*** P*****
Date: 2022-11-23 07:24:23
Rating: 5
Comment: I want to start off by thanking the entire team over at Elk Grove Mazda! I want to specifically point out Jon Murphy! He worked with me tirelessly, while showing me all the options available to my wife and I! Jon made the car buying experience comfortable and enjoyable, thank you Jon. My wife and I have decided we will be switching to buying Mazda vehicles from now on! Thank you Jon Murphy and the entire team at Elk Grove Mazda!!!

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Name: L**** B
Date: 2022-11-04 00:15:02
Rating: 5
Comment: I had the best experience with Kevin Burke of Mazda Elk Grove. I called several dealerships both in Northern California and Southern California, but Mazda Elk Grove truly is the best no gimmick dealership. I called and Kevin was able to get me the out the door cost no problem. He got back to me immediately and helped me search through their inventory. Several dealerships tried saying I had to come in before getting an out the door, but Mazda of Elk Grove is truly a no gimmick dealership and we paid MSRP + Taxes. That’s it! No mark ups 😁 Kevin went above and beyond for us and truly made our car buying process as easy as possible. Despite us living in Vacaville, we didn’t mind the drive to get the exact vehicle in the exact color we wanted at the best price. There was no pressure only a genuine interest in answering my every question. If we ever look for another vehicle, we will be going with Kevin Burke at Mazda Elk Grove. Taylor Schacher from the finance department made things easy to understand and was very personable. Our entire process of purchasing from Mazda Elk Grove was awesome!

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Name: T**** P*******
Date: 2022-10-25 23:49:25
Rating: 5
Comment: Andres & Jarrell were both very helpful and insightful throughout my entire experience, buying a certified pre-owned vehicle. Grateful for both of them, and grateful to have purchased from a quality dealership like Mazda of Elk Grove.

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Name: I***** V******
Date: 2022-10-04 22:45:49
Rating: 1
Comment: Unethical! I posted my vehicle on OfferUp. I was sent a message from Adriel offering to purchase my vehicle.We agreed and contracts were signed. The next day they found an issue with my car and decided they no longer wanted my car. However, the contract was signed and the issue found did not void the contract in anyway. I asked if they could show me where in the contract would the issue void the contract. They couldnt! In fact they flat out said it didnt void the contract they just didnt want the car because of the issue found. This is unethical! I will never recommend purchasing a vehicle from a dealership that allows this type of behavior and work ethic.

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Name: F*****
Date: 2022-09-06 06:04:43
Rating: 1
Comment: The service was first class and very amicably.It is true that there is no mark up, but there is a non-negotiable ceramic coating and door seam film for $1300. But the official website I saw said only the door seam film. I think this is a mark up in disguise.Attention : All the detail price should be discussed by phone or email before going to the site. Never trust non-negotiable.Certain sales managers should learn to be respectful. Dont always stress and repeat trivial things.Nothing post on social media platforms, And there is no next time. No joke.

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Name: N****** G***
Date: 2022-09-02 01:10:21
Rating: 5
Comment: Kevin Burke worked with us and when I say he went above and beyond, I couldnt be more serious. He helped us with every step and even helped us fill out some of the paperwork over the phone while we were on our way to the dealership so we could get the ball rolling. He took a video of the interior and exterior of the car so we could get a better view than what the website offered, and that made a huge difference for us. I am a return customer and this is my second certified pre-owned Mazda from Elk Grove Mazda and the customer service is always top tier. Kevin was wonderful and I couldnt recommend him more! We also got to work with Jarrell who was fantastic as well, and threw in so many amazing extras for us that made the whole experience even better. Thank you for helping us get our dream car for our future family, we love it.

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Name: J*** S******
Date: 2022-09-01 18:12:05
Rating: 1
Comment: This dealership claims they dont have any adjusted dealer markup fees, however they have a mandatory addon for their protection package at $1300 thats on all vehicles. This is even before the vehicle is manufactured in a plant and sent to their location. There is no option to remove the package when emailing their employee. They claim it protects the vehicle and helps it keep its value, however, i as a consumer should be allowed whether I want it added or not. I dont see why a dealership has to make that decision for me. Its just corporate talk to add more fees on. So much for no markups on the vehicle! I wish pricing was more transparent instead of wasting time back and forth only to be told this right before a reservation of a car.

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Name: J****** Y**
Date: 2022-08-31 16:19:39
Rating: 5
Comment: We went to this Mazda dealership because all others in the Sacramento area have added markups and/or useless “dealer installed options” for $10K - basically a hidden markup. We were in the market for a CX-50 and were assisted by Antonio Salas. Throughout the purchasing process, Antonio was friendly, knowledgeable, and attentive. He even brewed us a fresh pot of coffee! He took time out of the next day to go through the features with me and answered any questions I had with the car. The financing was handled by Hesam Ghaffari. He worked with us to get the best rates for financing and presented us with options to fit our finances. He explained everything we signed into detail and was transparent about the pricing throughout the signing process. Overall the car-buying process at Mazda Elk Grove was prompt, courteous, and transparent. Best of all, no dealer markups - they’ve definitely earned our business!

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Name: A**** R********
Date: 2022-08-06 06:32:22
Rating: 5
Comment: Now this is how a dealership experience should be. I worked with Antonio over 6 months to custom order a Mazda and he kept me informed and communicative throughout the process. No car salesman sales push while it was time to pick up my car. just honest people trying to get you in and out quick. The Finance guy Hashim explained everything very clearly. Highly recommend Mazda of Elk Grove if youre frustrated with dealerships and want a hassle free car buying experience

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Name: C**** M*******
Date: 2022-08-04 22:42:14
Rating: 5
Comment: I have been here for services a couple times and this dealership really sets the bar high. Today I had a problem that could have been painful, time-consuming and expensive, but service rep Billy went above and beyond and took care of me with professionalism, kindness and a great attitude. The rest of the service team was outstanding, from the other services reps to the technicians to the cashiers. Everyone had such a great attitude! The customer area is modern, clean, and just impressive. Also, getting an email with a video review of the technicians services and different aspects of your car while it is on a lift is outstanding! This place is just awesome and best in class!

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Name: M******* P****
Date: 2022-07-23 18:47:18
Rating: 5
Comment: I bought my first car today. Before entering the dealership, there were a lot of unknowns about how my experience would be, but I am happy to say everything went smoothly. The employee who worked with me, Nick Ishihara made the process stress free. Nick tailored his recommendations and advice to me specifically and made sure the car I bought fit my needs. He provided all of the available options I needed to buy the car to ensure we formed a payment plan that was doable. Nick even went above and beyond by bringing the car to my home, so I didnt have to make the long drive to the dealership again. I would highly recommend working with Nick to anyone interested in buying a car.

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Name: S**** K******
Date: 2022-06-30 19:43:32
Rating: 5
Comment: Just an amazing experience. My niece bought a Mazda CX-5 here. We are from the Bay Area and amazed to see how courteous the Staff was. Rare to see that these days. Jarrell is amazing and made the whole experience seamless. He even helped my niece get insurance since this was her 1st car. David took us out for a test drive and was really helpful explaining and answering any questions. Hesam at Finance made the paperwork easy and explained all the amounts and options clearly. Jarrell even gave us a cable for Carplay. Highly Recommend them!

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Name: M C***
Date: 2022-06-11 21:12:05
Rating: 2
Comment: I would have to response and truthfully say that I am disappointed with the owners response. I know for a fact that you can track the models that customers requested for as one of your sales associate contacted me again with some information on the models I entered in the online Mazda form posted on the website. Additionally, your sales associates pitch was filled with negative things about competitors around, including other Mazda branches. I was expecting more for an apology and a follow-up about how you could make my car shopping experience better. You should truly thank Sherri Wicksten, the Sales Associate from Mazda Maita, who responded to me with such professionalism. I would not bother consider shopping from Mazda at all, had she not reached out and spoken to me via email and phone. I highly suggest you reconsider refreshing your leadership and customer service training and skills down at Elk Grove!______They contacted me several times (a few too many), but never truly got back to me about what I have been asking for -- an honest estimated price quote, which should be fairly simple to provide. They also do not have any of the models and/or colors that I prefer. I feel as if they make car shopping, overall, a bit more stressful that it really should be.

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Name: G***** R***
Date: 2022-06-01 19:30:54
Rating: 5
Comment: My experience with Mazda of Elk Grove has been awesome and hassle-free. Kevin was very quick to answer any queries I had. I was able to finalize everything over the call and the visit to dealership to get the car was very short. I was in and out in an hour. The Finance dept. was also very clear in explaining all the paperwork.Ill definitely go to Mazda of Elk Grove for my next vehicle as well and recommend the dealership to everyone.

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Name: G** S*****
Date: 2022-04-30 18:04:01
Rating: 5
Comment: There’s a big difference between “What’s it gonna take to get you into this baby right here today?” and “How can I help you find the perfect vehicle for you today?”. That is why we love Mazda of Elk Grove. Nick Ishihara is more like a tailor than a salesman. He is kind, informed, professional, and focused on getting us exactly what we want. The whole purchase process was easy, low-stress, and streamlined for our convenience. If you are thinking of buying a vehicle, we recommend you start at Mazda of Elk Grove with Nick. Even if you don’t buy, you’ll be better armed to make an informed decision on your purchase.Great service is as important as making a purchase decision. Billy Shields and his team are our trusted advisors for servicing our vehicles (special shout out to Chris!). We always know exactly what is happening at every step. There are no surprises, and service loaners are available for our convenience.Thanks, Mazda of Elk Grove team! We love our Mazda CX-5!

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Name: a***** N******
Date: 2022-04-29 15:04:08
Rating: 5
Comment: I visited this dealership in 2021 for some work and had a terrible experience. I addressed my concerns with management, they did what they could to make the situation better but I vowed to never return. I had to bring my car in to this dealership as the other Mazda in Sac was a joke maintenance wise.Let’s fast forward to a month ago…. I take my car back to Mazda of Elk Grove and from the moment I made my appointment until I picked my car up the experience was great! Complete turn around and the changes weren’t done overnight. Management stepped in, stepped up and delivered on the promises for better service! Chris and William (Billy)in the service department fought to get me a new transmission (not used) from my extended warranty company and throughout the long process kept me comfortable in a nice rental and updated me every step of the way. I felt they were clear and transparent from the beginning to the end and completely changed my mind about this dealership! I Will definitely be there for all of my maintenance going forward!

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Name: D**** W******
Date: 2022-03-06 20:01:37
Rating: 5
Comment: After comparing several SUVs on line for months in all media options available we narrowed our choices. We have owned a 2015 Mazda 6 and had -0- problems. Our goal this day was to go check out the 2021 CX5 signature turbo Mazda of Elk Grove had on the lot knowing it was currently a rare find.Our salesperson was David Renard. David was accommodating, informative and knowledgeable, NOT pushy and the utmost gentlemen with wonderful people skills. We test drove the CX5 and also a CX9.And just like that....although we came unprepared to purchase that day ...SOLD!! We completed the paperwork, drove home and back where our new baby was detailed and waiting with a big red bow!!Weve had her for about a month now. WE LOVE THIS CAR! It has all the bells and whistles. We would most definitely recommend Mazda of Elk Grove to our friends and family and although Im quite certain all staff are first class we recommend you request David Renard and assure you that you will not be sorry you did!!One more note- although we reside in Stockton we will be taking advantage of lifetime use of their carwash (FREE) when traveling to by Elk Grove.Again, THANK YOU Mazda of Elk Grove and David Renard....youre FIRST CLASS!

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Name: P**** C********
Date: 2022-02-27 22:51:13
Rating: 1
Comment: BUYER BEWARE*In all fairness id like to say the Salesmen Cyole and Eric were great and very accommodating with showing my parents vehicles and giving them different options to look at.I will copy and paste the email I sent the owner on my experience at the dealer. Hopefully this can raise some awareness of what you may encounter at the dealer and take the proper precautions to make sure you dont become a victim of fraudulent practices by Hesam Ghaffari.The main reason for this email is because Id like to bring to your attention the questionable business practices from Hesam Ghaffari. We went through all our finance options with Eric, ultimately we chose to do the 60 months at 2.90%apr financed through Mazda, which would leave the payments for my parents around $547. Eric then directed us to Hesam to finalize the transaction. Just to clarify, the car purchase was for my parents and I was there to assist with choosing out the car and overseeing the transaction so everything could go smoothly as English is their second language. When transferred to the finance department, Hesam presented the usual DMV paperwork, and title transfer paperwork which my parents signed. He then presented them with other paperwork regarding the insurances, he said This paper is for your tire insurance, if anything goes wrong just call this number and theyll take care of it my parents signed that paper, he also had the same approach with vehicle services that covered the oil changes and I believe another for windshield coverage which my parents also signed. At this point, I asked Hesam Do these things come included with the car price? He replied yes they are included. So I was a bit astonished that all these things came included for the same price. When the final contract was up to be signed he did something I had never seen before, he purposely skipped the lines in the contract that would have shown that all the things included in the car price were actually optional add ons with a final price of over $5,000, he also somehow managed to maintain the monthly payment of the car the same ($547) to match Erics monthly quote but had actually extended the loan term to 72 months at 2.99 apr with a 3rd party lender I had never heard of. The lender was not Mazda and when I confronted Hesam about these charges and that he should remove them because thats not what we originally agreed to, He mentioned these coverages are required by the lender so that they can approve the loan for you, its kind of like a mortgage.I knew this was false and frankly I found it completely disrespectful to lie to a customers face like that. It appalled me to see him skip over and hinder this information and go straight to the signing of the contract.I asked him again to remove the extra optional charges, and to give us the 60 month financing through Mazda at 2.90% apr like we had agreed with Eric. He seemed hesitant to do it and tried to convince me otherwise, yet again, but I insisted for the 3rd time and finally he obliged. After that, the transaction went smoothly as it should have gone the first time.The owner John and director of operations Robert reached out to me and let me know that they had a conversation with the manager and Hesam Ghaffari to make sure this doesnt happen again. Whether or not these practices continue I will not know but my goal is to save a family from being a victim of these predatory practices by Hesam.

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Name: T***
Date: 2022-02-23 02:06:46
Rating: 1
Comment: I still hate the service department even after years of having my vehicle serviced.I feel that my vehicle had been sabotaged after taking in for a repair.Because i had no issueBut after bringing it in for a 60k maintenanceOne issue after another.2-3 weeks later my calipers went out on me.After putting a little more than a 1000 miles on the new rotors and they went out on me.The other Mazda dealer did contact you and you guys did NOTHING.But charged me for more repair costs.Everything is in the history and you guys dont give a Effing about it.

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Name: R*** W****
Date: 2022-02-02 21:05:14
Rating: 5
Comment: Was able to seal the deal before I came in. Very simple and quick process. I was able to make my down payment ahead of time, show up to the dealership, sign papers and drive off with my new car! Was in and out in less than 1 hour! Kevin was very transparent with me about the sales process, and made my first new car buying experience easy and seamless.

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Name: D*** K******
Date: 2022-01-10 19:59:59
Rating: 5
Comment: The sales experience at this dealer is EXACTLY what you want when you go to a dealership. Honest, transparent, and zero pressure during ANY part of the buying process. If you can work with David, I suggest doing so. He communicated all the updates of the car buying process via text (what I requested) and was never once annoying or pushy, something the car business is unfortunately still known for.The new CX-5 I bought through David is third vehicle I have bought from the Elk Grove auto mall in the last 3 years and this was by far the easiest, least stressful of them all. I sincerely appreciate how much David and everyone at Elk Grove Mazda valued my time, the next time Im in the market for a new or used car, David and Elk Grove Mazda will be the first place I look.

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Name: Z**
Date: 2022-01-07 06:24:55
Rating: 5
Comment: Came here with my girlfriend when she purchased her new car!Wow the staff is incredibly friendly and helpful. After years of dealing with scammy car dealerships this place was a breath of fresh air. Gerlie helped us and was a delight!!!Only ding I can give is that we purchase the platypus plate and once I removed it I saw that it had removed the paint off the front bumper. IMO it is a poorly designed product that should probably be padded before application

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Name: H***** S****
Date: 2021-09-07 23:51:39
Rating: 5
Comment: Bought a mazda cx-9 carbon edition at this dealership, and let me tell you best service I have ever had at a dealership. Antonio and Eric were a pleasure to work with. They made my family and I feel very welcomed. They even worked with me to unfreeze my credit. They really care about the customer and it shows. Would 100 percent recommend this dealership!

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Name: B******* W
Date: 2021-09-05 04:28:51
Rating: 5
Comment: Submitted a interest in a Mazda 3 HB Premium - instantly got a response via the internet with a phone text. Jaik Willson was excellent and sent me a video of the cars via phone that were at the dealership.Pre-dealer - Excellent.At the dealership - Jaik was awesome at showing the products and had answers for a lot of my questionsTest-Drive - was a very good experience, Elk Grove has a lot of side roads/ developments good for test drives stops and starts, Jaik again knew a lot about the features of the new year modelNumbers/ Deals - Showed me the two options i was in between and what fiscal options were available.Trade-In - so far a good number, didnt want to deal with weirdos and tire kickers but they came in at a number that matched the current market (Sept 2021)will update once i take delivery of vehicle

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Name: T****** B*****
Date: 2021-08-17 20:51:08
Rating: 5
Comment: We had to wait for a month before our car was totaled. So, we started shopping. We met Nick Ishihara. What a pleasant visit. No hassle, understanding and SOOOOOO knowledgeable. When we finally got our pay out for our car...we looked around, but I wanted to support Nick and his company. He has so much information and lots of experience with the car industry. He was the first salesman we met that we could ask questions and he knew what they we were talking about. From the engine to the interior, from the technology to the financing and service. You cant go wrong with Elk Grove Mazda and Nick Ishihara! We love our CX-9!

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Name: A*** D
Date: 2021-07-02 16:17:26
Rating: 5
Comment: This dealership is the best. I used Carfax to find a car online and called Mazda of Elk Grove ASAP. I got an excellent deal on my 2010 Toyota Corolla where most dealerships were overpricing their used cars. Needless to say Gerlie Fevidal provided excellent customer service and even sent us a video of the vehicle before we arrived. I would recommend buying a car from this dealership to anyone looking to buy.

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Name: A********* R****
Date: 2021-05-03 00:46:27
Rating: 5
Comment: Had such a great experience buying my first car here. Matt Heidrich was so patient, helpful and knowledgable. After checking out so many different dealerships I can honestly say that everyone we interacted with at Mazda Elk Grove stood out in their professionalism, knowledge and helping find the right car/deal for us. Cannot recommend them enough!

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Name: P****** S****
Date: 2021-04-14 19:00:54
Rating: 1
Comment: I was expecting a slightly longer wait with COVID protocols, but after waiting two hours for a simple oil change I was concerned. Then I found out they filed my paperwork wrong and had not even started to work on my car. Total waste of time.

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Name: A******* G******
Date: 2021-04-13 00:00:00
Rating: 5
Comment: I had a great experience. I would definitely recommend to anyone. As soon at I got there like right out of my car I was greeted and appointed to the correct destinations for myself. The gentleman that helped me knew everything that I needed to know about the car I wanted to buy. Also answered every question with out hesitation. This guy really knew his stuff. Best experience ever.

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Name: N***
Date: 2021-03-22 05:20:56
Rating: 5
Comment: This is the third car we’ve purchased from Elk Grove Mazda. They clearly take pride in the experience that they offer their customers. We just bought our CX-9 from Garrett who gave us a great deal and followed usual covid guidelines. He helped me limit the amount I’d be around others by doing most of the negotiations over the phone and deliver the car and paperwork to my house. I have to say that dealing with garret for the financing was a lot easier than dealing with someone actually in financing. We will definitely continue to do business with Elk Grove Mazda and Garrett.

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Name: B** M**
Date: 2021-01-22 18:29:30
Rating: 5
Comment: Great sales and finance crew! Ratish & Cyole helped make the process a breeze, Grant worked with me to get the best option locked in and the financing crew was great! This former Chevy guy definitely becoming a Mazda guy!

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Name: H****** F*******
Date: 2021-01-20 18:22:20
Rating: 5
Comment: I purchased a vehicle at Mazda of Elk Grove and had a fantastic experience. The salesperson Nick Ishihara was helpful, knowledgeable, and thorough. Taylor in finance was very patient and took the time to explain all paperwork. Everyone was very friendly and super helpful. It made car buying a great experience from start to finish.

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Name: S***** D*****
Date: 2020-12-31 21:41:41
Rating: 5
Comment: Ratish was awesome he was professional and patient in my decision on buying the right model I wanted for a CX-9 .He took his time in explaining everything, including the car specifics and pre-approval. Communication and Customer Service was A+. Julian, the manger was friendly, and made sure we were taken care of. Moreover, Finance Manger, Hesam, finalized and made sure all paperwork was clearly explained. Everyone, who worked with us was GREAT!! I recommend Mazada of Elk Grove. Truly Great Service.

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Name: M*** F******
Date: 2020-10-29 20:07:34
Rating: 3
Comment: It kills me to leave this review of this dealership, due to the that fact that I know that they have such great potential. This would be my second purchase with this dealership. The first car we purchased was with their sister store, Nissan of Elk Grove. Loved our experience, so when it was time to buy something else, I went straight there. Quickly it became a disappointing nightmare that left me distrustful.Let me first say, that Garrett did a fantastic job and working me a great deal! I got everything I wanted, and a good interest rate and money for my car. Although I was offered more for my trade at another mazda dealership, my car was at Mazda of EG. But the sales people that I worked with lacked expertise, drive, and overall sales experience. I pretty much sold myself a 2020 Mazda. Im not sure if they thought that I was not serious, although I came with a approval from a bank. Maybe they thought I did not deserve the same care and attention. Im not sure.The first car I fell in love with was a 2019 Mazda CX-5 Grand touring. It was beautiful, but it was not ready to be put out. Luis assured me that he would get it ready for me, but was unsure about when it would be available. I told him thats okay, to contact me when it would be ready. He texted me that night and said it was ready after all, just needed a detail. I told him that I would be there to take a look the next day.I drove 50 minutes from my house, and the car is not ready. Luis was busy with other customer, and Ethan took over. Ethan took me in a test drive in a dirty car, did not tell me anything about the car, did not sell me the car. He sat in the back while my girlfriend and I talked about the car. I left disappointed about my experience, but decided that I really liked the car and would like to try a 2020 CX-5. I applied online, text Luis about my decision. The next day, I didnt get a call back or a follow up. I ended up calling the dealership to see if I could have someone help me with my purchase.Ethan helped, he showed me a 2020 Mazda CX-5. We worked the numbers out, I told them that I needed to think about it ( because I was distrustful) and Ethan appeared agitated. I went ahead and looked at other cars. A dealership stated that they could beat their offer, and they did. I told Ethan this and he said he was unable to do more for me. And that he was disappointed because he took off time from his medical procedures to help me out (lol). I told him that they do not have the color that I wanted and I would think about.After thinking, I said yes I would buy the car from Ethan. I texted him. Made an appointment for 3 the next day. At 1 pm, Ethan texts me and says the deal is off and they could not help me. I have NEVER had a dealership tell me a deal is off after confirming or refusing a sale. Extremely weird practices. Deals our a dime a dozen, I do not have to buy from any dealership and obviously they dont need my money!I ended up buying the car anyway, yes I was really trying to work with them. I believe in them. I realized after buying the car, that no one showed me how work my vehicle. I did not know how to turn on my lights. I watched a youtube video to learn how to sync my car with my phone and all the basic features. Very ridiculous. I will say that management has been super responsive, and attempting to make it better by having me come in to explain my car. I will probably not buy from Mazda of EG again. Its really not worth the hassle to be treated poorly. My car is beautiful by the way!

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Name: E**** T***
Date: 2020-10-18 19:14:42
Rating: 5
Comment: Ratish was wonderful in helping me buy my first car. He was very professional and friendly throughout the whole buying process and was available for further support after the purchase. Also, he was nothing but patient and insightful while explaining the features and functionalities of the Mazda-3 and during the paperwork and financing. Everything about the experience was smooth and easy. Would definitely recommend!

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Name: M**** B********
Date: 2020-09-17 05:37:23
Rating: 5
Comment: Ratish made the whole buying experience an ease! Figured out every possible way to get the best deal on my new CX-30. Nothing but professionalism and great customer service from a knowledgeable sales rep. Finished with delivering the CX-30 to my residence! Would highly recommend as my experience at other dealerships cant even compare. Thanks again.

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Name: T***** S***********
Date: 2020-07-30 03:03:16
Rating: 1
Comment: I have an unresolved issue regarding my vehicle that I purchased from this dealership in 2015. All four of the door lock actuators have failed and have been replaced over the past five years, one has been replaced twice. My car alarm goes off randomly due to this issue. I have brought my vehicle to this dealership every time and the problem has never been properly resolved even when my car was covered under their platinum service coverage contract which is their best warranty plan.This year (2020), I have been to the dealership three times for this problem. Once in April, again in June for the same actuator that was replaced in April, and again in July for an actuator that was replaced in 2015. There must be a bigger problem with the vehicle that has not been addressed causing the actuators to fail so often.I have spoken to the service managers (new and old), the owner of the dealership, and reached out to the Mazda Customer Experience Center. Instead of resolving the issue, I have been told that this is normal behavior from any vehicle and that I will have to pay for all future diagnostics and replacements of any other failing door lock actuators (this is not cheap).This is an issue that should have been fixed when I first brought my vehicle in for this concern less than six months after purchasing from the dealership. I am unsatisfied with the service I have received especially considering that my platinum service coverage contract was practically useless and am still dealing with this issue five years later.I do not recommend purchasing from this dealership as I have not received the excellent service they pride themselves on.

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Name: L****** C*******
Date: 2020-07-29 14:37:37
Rating: 5
Comment: Ratish has great customer service and was helpful in getting me into a new car. He was also patient and understanding of my situation. Garrett in the management department was amazing! He really took care of me. Vu in finance is a great guy who put the cherry on top. Pleasant experience at Mazda Elk Grove.

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Name: D*** H****
Date: 2020-02-08 21:33:05
Rating: 1
Comment: Horrible experience. Was hoping to purchase at this dealership, but financial issues caused me to wait to purchase. Dealership took a $500 deposit to hold the car while I reviewed my monthly budgeting. Called dealership promptly to let them know I was not in the position to purchase brand new at this time and to refund my credit card. Was told ok. Was sent another offer, thanked them, but cost was still too high for me. Again asked them to refund my credit card. Was told I needed to come in for refund.I do not live near the dealership or am currently drive the most reliable car (hence the reason for searching for a car). Was refused a refund over the phone. Have contested the charge with credit card company. It is obvious this dealership wants to sell a car at at any cost. As a woman, I feel this would not happen to a man. Avoid this place!

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Name: W****** H**
Date: 2019-10-20 07:17:04
Rating: 5
Comment: Probably the best Mazda dealership near the Sacramento area. Highly recommend Matt if you are looking for a Mazda. Before going there, I visited several other Mazda dealership and this one is the best! They are very transparent and very patient. They wont try to rush you to buy a car and are very helpful on finding out what is the best for you. Matt gave us a very detailed instruction on how to use all the features of the vehicle the day we pick up the car.

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Name: T**** P*****
Date: 2019-09-13 22:47:33
Rating: 5
Comment: Bought a car from here several years ago and when I moved back from Boston with my leased Mazda CX-5 I brought it in for maintenance. Their service in my experience has always been superior to anywhere else I have been. They communicate with transparency and provide quality service on every visit. They recently remodeled the building and its beautiful. Definitely bring your car in for service and highly recommend checking them out if youre in the market for a new Mazda.

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Name: A******** T****
Date: 2019-08-21 18:43:55
Rating: 5
Comment: In general, it was a very pleasant experience. If you have just moved from another country, they can sell you a car without a US licence (but you need to have an international one from your home country to be able to drive it home and a US insurance).I have worked with the three agents.Jarell BoyedIt was the first sales representative I contacted. We talked only by phone or email. The conversations were smooth and pleasant. Unfortunately, when I visited the dealership, Jarell was not available. Therefore, I worked with another agents.Kevin BurkeI did a test drive with Kevin and review several cars they have in the dealership. Everything was OK. I can just recommend Kevin to speak a bit slower. I am not a native speaker and it was hard to me to understand his fast speech. Especially, because it was about different car characteristics and terms that I am not very familiar with.Taylor SchacherI bought the car with Taylor. The price negotiation was professional. I did not feel over pressured. We agreed on the price before I got to the dealership and he prepared most of the documents in advance. My leg was injured, so he drove me to the car and back. It was nice. He explained me all the details and helped me with the docs. Even after I bought the car and left the office, he continued to reply my questions promptly. In general, it was very pleasant experience. I will be happy to work with Taylor in future.Vu Huynh was responsible for finance and signing the docs. Everything was OK. However, Vu did everything very fast. I did not feel that he explained me enough the docs that I was signing. I had to rely on the reputation of the dealership and hope that everything is OK there.

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Name: s*** a*******
Date: 2019-07-14 00:22:25
Rating: 5
Comment: Look for Jarell Boyd. Simply the best salesman I have interacted with in over 20 years of car purchasing experience. He is courteous, professional and has full knowledge of his cars. We did not feel pressured at all. He communicates well and has excellent follow-through with what he promises. He goes out of his way to make your experience pleasant and hassle free.

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Name: M*** E***
Date: 2019-07-07 20:04:27
Rating: 5
Comment: My first car I bought was a Mazda 3, and I loved my car so much! Unfortunately I totaled my car and needed to buy something else. My first thought was to buy another Mazda, but I decided to look for closer dealerships first because Mazda is pretty far from me. I had looked at Jeep, Toyota, and Honda and was not impressed. The customer service was poor, the cars all had something missing, and they all wanted me to pay an arm and a leg for there car that the 2019 was lesser than my 2015 Mazda.So I decided to make the drive to Mazda, thankfully it was a Saturday so no traffic made it a 30min cruise. Garrett had previously helped me before at Mazda and was so professional with immaculate customer service skills. He made me feel comfortable shopping for a car and didnt pressure me to making a deal that did, but gave me his card for when I was ready to go back. So I sent him a text letting him know I was ready to buy the Mazda, but it was his day off. Even though he wasnt working he text his coworker to set me up so theyd already know what I was looking for.Gerlie was the sales person Garrett had help me, and she was so personable and friendly. Since Garrett already had me fall in love with a Mazda 3 2019 Sedan Preferred, it made the process with Gerlie extremely easy to dive in and discuss numbers. I told her what I was comfortable putting down and paying monthly and she got it for me! When waiting for finance to seal the deal my fiance and I were offered drinks and snacks to make our wait more comfortable.Buying a car can be very stressful, I highly recommend making the drive to Mazda of Elk Grove. They make everything as easy, exciting and as quick as possible. I have nothing but wonderful things to say, Ill never even consider buying a car anywhere else.Ps, they put a bow on my car once the deal was done so we could take photos. Best experience ever!! 💕🙌🏼💯🚘

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Name: C********** S******
Date: 2019-06-26 18:15:11
Rating: 5
Comment: Choosing to come to Mazda was the best decision I made! Nick made buying my first car fast and easy. His easy going personality and thorough explanations took away all of the stress and nerves I started with. He paired me with a car that fits around my life with a good price and I couldn’t be happier. Really A+ service, I will definitely be sending anybody who’s looking for a new car to this guy!

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Name: J***** L****
Date: 2019-06-22 07:42:10
Rating: 5
Comment: I had been in the market for a new car for a couple weeks and decided to check out a Mazda; I work 10 hour days so I got to the dealership pretty late. Garrett greeted me, I told him what I was interested in, and went on a test drive. He really look the time to go over all the cars features and even though it was well past closing by the time we got around to the paperwork, he never made me feel rushed. The dealership made me a fair offer on my trade, and after discussing the pros and cons of different trims, I made my purchase. Garrett was super patient and friendly during the entire process- even when the lights went out on us (did I mention it was late?)! After that was all settled, DeAnnah handled the finances- she was super friendly and personable; can’t say I’ve ever had fun signing documents before, but there’s a first time for everything, right? When the time comes I’ll be back- this was the best car buying experience I’ve ever had. Thanks Garrett and DeAnnah!

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Name: T**** N*****
Date: 2019-06-19 15:20:15
Rating: 5
Comment: After our 5 year old Mazda 6 GT reached its last payment, my wife and I decided to get another sedan for her commute to work, while Id keep the 2014 Mazda 6 GT for my work (I know, right!?)... We did browse around until we got to Mazda of Elk Grove, the new 2019 Mazda 6 Signsture was standing there staring at us like, Whats up!?, and it was like falling in love all over again with the Mazda 6! That In your face grill, that smooth body from the front all the way to the back, that so-much-upgraded-luxurious-interior with countless features-some of which youd have to spend around $15, 20k more to get from a luxury brand, that torque when we test drove, the acceleration, the handling...all together they gave us such an overwhelming good feeling about the car! And we finally took home our brand new loving 2019 soul red Signature Mazda 6!To top up that great experience on finding and getting our new family sedan, we were greatly treated by one of the best car salesmen weve dealed with, Garret Oxnaes! He did such a great work showing us all the new exciting features of the car. Theres something else worth noticed, is that the actual Mazda of Elk Grove campus has been going under renovation for quite a while now. So they couldnt really have a lot of car products parked around near where the customers are. Garret had to go to their other lots to take over the cars for us to check out, which each trip took him like 15-20 mins to go back and forth trying to bring out the cars for us- which he did not mind at all, even though it was getting late and he was pretty much the last salesman at the place when everybody else has left! We did have to ask him to bring over 3 different Mazda 6s for us to compare and decide: Signature with white interior, GT Reserve, and Signature with dark brown interior, which we ended up getting. (The white colored interior looks absolutely gorgeous, but with our little kids, we know it wouldnt stay that gorgeous for so long with their playful hands and feet)! Thanks to Garrets professional, tireless, conscientious way of doing his job, we had one of the best experiences in buying our cars! Way to go, Garret!! Great customer orienred people work here at Mazda of Elk Grove, some of those in Service department whom Ive known and been nicely treated even before purchasing our car here! Just as much as I love our new Mazda 6 and would like to reccomend it to anyone out there in the market for a new sedan, I also greatly recommend this Mazda dealership! If you ever stop by, youll know what Im talking about!Once again, thank you, Mazda of Elk Grove, and thank you, Garret Oxnaes, for giving me such a nice experience in the whole process of getting our new car! I wish you guys all the best and blooming business for years to come!!!

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Name: C******** G***
Date: 2019-05-28 20:36:51
Rating: 1
Comment: Mazda cars have poor transmission system and this dealership has terrible customer service. My transmission broke down within extended powertrain warranty, but the the dealership declined claim due to lack of maintenance records. What does oil change record have to do with the transmission?! They recommend to replace parts that no longer needed any repair or maintenance work... a means of haggling more money! See pictures for terrible transmission replacement job... I barely got home from the dealership to see a huge fluid leak underneath. They didn’t even connect the hose correctly. Stay away from Mazda cars and this dealership.

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Name: V****** R****
Date: 2019-05-06 17:18:54
Rating: 5
Comment: I came in with the intent to just test drive and get more information about the 2018 Mazda 3 Grand Touring. John Candelaria was beyond helpful and worked with us so that my husband and I were able to actually walk out with our dream car. Not only did we get an awesome deal, but we were treated wonderfully. He is super well-versed with the brand, and he showed us all of the great features the vehicle had. This was also our first time financing, and I was pretty nervous... but thanks to John, the process was STRESS free. He wasnt pushy at all, and he took the time to explain things clearly. If John hadnt reached out, I would still be driving my 1999 Toyota. I cant thank him enough for helping us complete a much needed upgrade.

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Name: T***********
Date: 2019-03-27 05:32:06
Rating: 5
Comment: I had such a great experience at the Mazda of Elk Grove! I worked with Nick, he was super friendly and very helpful. He was able to help me find a car I love for a price I could afford. I honestly thought I’d be at the dealership all day but it was pretty fast and everyone is super friendly there. I also worked with Deannah when I was signing my papers and she was also veryy kind. They both worked very hard to get me the best deal possible and I couldn’t be any happier!! Overall great experience! 10/10This was also my first time buying a car & they makes it super easy!

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Name: C**** �********
Date: 2019-03-13 00:04:19
Rating: 5
Comment: I had a bad experience the first time, but Grant and Gerlie from the sales dept. corrected the mistake that their colleague did. They took good care of us and we were able to get into a brand new CX5. We will be coming back to Mazda of Elk Grove for our future purchase.Good Job Grant and Gerlie! I would give 10 stars if I had the option for your exceptional customer service👍👍Update: 03/12/2019Another reason to love to this dealer again. Got a Mazda 6 from Garret Oxnard and this is by far the best car buying experience I’ve ever had in my life. Garret was very professional and answered all my questions on time. I would say that the whole deal was done through email and phone and all I did was sign the papers when I got there. My car was ready to go when I got there and the finance manager, DeAnna, took great care of us and entertained us with her jokes throughout the whole signing process.Very dedicated team and will defnitely go back to them. I’m loving my mazda and proud to be a part of the zoom zoom family.If you need a mazda, go see Garret 👍🏽

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Name: S****** T****
Date: 2019-02-21 05:29:01
Rating: 5
Comment: Very pleasant staff. Friendly, helpful without the overbearing sales pressure. Garrett suggested and arranged an extended test drive, where I had the chance to get a feel for the car at my own pace without the distraction of a salesperson in my ear. I did a huge amount of research on the CX-5 Signature, and the salespeople were knowledgeable and honest about their product. They are a high volume dealer and quickly matched the best offer I presented them with. After agreeing to the sale, I was offered the typical dealer offered accessories and options, they again presented knowledgeably and professionally. I was very surprised each time whenever I politely declined an option, because most dealers I have worked with in the past would add significant pressure to up-sell me at that point. Like most people, I usually hate going through the pressure and sales pitches. I am happy to say that this is an excellent dealer, and a pleasure to work with.

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Name: K*** K******
Date: 2019-02-18 18:50:31
Rating: 5
Comment: I bought my first new car here (the CX-5) last weekend and had a really great experience working with Matt H and Nick I. I had done a ton of research and knew exactly what I wanted so when I found a great deal online at Mazda EG I called and spoke to Matt. From the beginning he seemed honest and knowledgeable but most importantly he seemed dedicated to finding me a great deal. We communicated and negotiated everything via phone, text, and email which honestly was great for me. Matt was the primary person I dealt with but since he wasn’t working on the only day I could come in, he arranged everything and then Nick (who was also great to work with) helped us sign the paperwork and get on our way.The only hiccup was getting my GAP insurance refund. I would just say to other customers - GAP Insurance is optional. Dont let anyone make it seem like its not... After I brought my issue to the attention of members outside of the finance department, the issue was resolved promptly and I received assurance that my refund check was indeed actually (and finally) on its way.Other than that I had a great experience and would highly recommend this dealership!

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Name: C******** L**
Date: 2019-02-12 13:15:26
Rating: 5
Comment: It was a fairly quick deal and everyone was very nice. The car was VERY clean and presentable unlike other pre-owned Kia Souls we had driven at other dealerships in recent days.Juan Ramirez was a very nice and trustworthy gentleman and even though our car was a used car that they gave us a decent deal on it and they put a nice white bow on the car! It made a really nice lasting memory for my daughter as it’s her first car ever.

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Name: A*** B*****
Date: 2019-01-14 19:08:42
Rating: 5
Comment: I had an excellent experience buying my new Mazda 6 from Elk Grove Mazda. Matt Heidrich was an amazing sales representative and made the whole car buying process very easy. He was informative and helpful without adding any pressure to me to make a quick or hasty purchase. He simply gave the best offer he could, andswered any questions I had and let me figure out the rest. The financing and processing of paperwork was also very smooth. Ron Kostusak helped make everything clear and easy to understand while filling out the many necessary forms. On top of everything, all the employees at the dealership were friendly and cheerful. I would recommend that anyone looking to buy a vehicle visit this dealer!....5 years later and an updated review...I have never been disappointed taking my vehicle in to get it serviced. The staff is friendly and welcoming. I have never been forced into any services and always receive clear explanation of the cars diagnostics. The prices are fair and frequently lower than any competitors. I will recommend Elk Grove Mazda to anyone as I genuinely feel they have my best interest at heart.

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Name: K*** N******
Date: 2019-01-03 20:59:06
Rating: 5
Comment: My names Kris N. I always go to Billy in service to get my baby(2017 Mazda 6 Sport) taken care of. I’ve said it before and I’ll say it again..great dealership. I’ve always been satisfied with this dealership. I’ve bought fog lights and rear parking sensors from them and got it installed too. The parking sensors were a little more work because it had to be painted but they recommended Elk Grove auto body right down the street and got it all taken care of for me. They always have me leave with a smile on my face and pride to hit the road. Highly recommend this dealer for buying a new/used vehicle and/or getting your mazda serviced.

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Name: S**** B******
Date: 2019-01-03 01:25:04
Rating: 5
Comment: This was my first car buying experience, and it was much easier than expected. Being a novice car buyer, I was nervous about pushy sales people, but everyone at Elk Grove Mazda was great, and I was comfortable the whole time. Kyle helped me get the exact car that I wanted at a fair price. He explained all of the important things, without overwhelming me with details about features that I didn’t want or need. He even went as far as getting me a hat, so that I would feel like a part of the Mazda family :) Although I plan to have my new Mazda for a long time, I wouldn’t hesitate in recommending Elk Grove Mazda to anybody.

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Name: K**** G*******
Date: 2018-12-20 02:23:53
Rating: 5
Comment: My husband and I were not really looking to buy a car in California because we are from Florida but after going into Mazda of Elk Grove we changed our minds. Ratish was great and helped us find the perfect car at an amazing price. He worked with us for three days and even came in two of those days when he was scheduled to be off. He was very low pressure and helped guide us to the right vehicle. Francisco in the finance department was also a huge help. We have a unique situation with having a business in California yet we are Florida residents, he worked hard to make it all come together to finalize the sale. I highly recommend this dealership.

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Name: E*** Y****
Date: 2018-12-18 05:18:09
Rating: 5
Comment: You will enjoy the car buying experience here. No pressure and knowledgeable and friendly staff! Nick Ishihara, our sales representative, was friendly, knowledgeable and extended his service even after our delivery!

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Name: J**** R***
Date: 2018-12-11 22:05:18
Rating: 5
Comment: I am not willing to travel 5 hours for just anybody... and Garretts exemplary customer service was worth it. I am a previous Mazda3 owner, residing in San Francisco. I was undecided what to do at the end of my lease...so I began weighing my options. I went directly to Elk Groves Mazda site (because my car was previously sent by this dealership to a dealership I was dealing with the 3.5 years ago) and I figured this dealer had the largest inventory (which is true) and reasonable pricing. Once on the site, I asked for a price quote and that is how I met Garrett. He instantly made me feel comfortable that he would work to get me the best deal and no pressure sales. He explained the pros and cons of keeping my current car, and educated me on the differences and upgrades in the newer models. A couple calls later, it made more sense to get a new car. Now the question resided, did I really want to go all the way to Elk Grove to get it?? As any good and informed buyer would do, I decided to compare cars at a dealership closer to my residence. In the negotiation process, Garrett stood by as a trusted adviser and asked me if the deal they were making was apples to apples with what he was offering in my car package... and it wasnt! Of course that dealership got hungry and began matching what Garrett offered initially... it would have been a no-brainer to just get that car and call it a day... but it wasnt! Garretts attention and work to form the deal could not be undercut... I felt loyalty to give him the deal. Trust me, I do not use that word lightly... but he earned it and deserved it. I am also a very meticulous person and everything had to be just right. Garrett made arrangements to have a baby sitter so I could take my time deciding on the color choices (which was not easy) and let me take test drives in both colors, took my photos etc. haha to help me make sure I picked the right color for me. At the end, I went with the last Soul Red Metallic! Garrett paired all my devices and navigation while Fritz handled the paperwork in a seamless and fun way. A couple hours later, I was out the door in my brand new car and traded-in my old one. I couldnt be happier with my decision and dealing with such a top notch dealer group. They understood my high demands, uncertainties and delivered. I love my car and feel good about my purchase. As if that wasnt enough, Garret made himself available for those remaining questions that happen as you get familiar with the car... the transaction doesnt end once you leave the door. What more could a person ask for??? =)Thank you so much! I would recommend anyone to go directly to Garrett and this dealership without hesitation.

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Name: C* N****
Date: 2018-11-28 22:49:28
Rating: 5
Comment: We bought a 2018 Mazda CX-5 in July. Great experience and love the car! Unfortunately, we were incorrectly told that an additional feature (Apple Car Play) was going to be a free upgrade when the software was created. However, when I called to ask about having the Car Play installed, I was told that the feature was an additional (costly) charge.I was very upset, as this was a huge reason that we purchased the Mazda. However, I was able to speak with one of the managers, Julian. Julian took the time to figure out where the miscommunication occurred and once he realized that it was on Mazdas end, he ensured that we received the upgrade, as promised.I am very happy with the customer service we received. It is hard to find reputable companies these days & I was very impressed by the way Mazda handled this situation!

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Name: A***** N******
Date: 2018-11-13 23:56:57
Rating: 5
Comment: With the help of Kyle McNeal and team at Mazda of Elk Grove, we were able to pick the perfect car for me at a price point we could afford. Kyle was so knowledgeable and friendly throughout the buying process so we didnt feel pressured or harassed like we have at other dealerships. Truly felt like we were hanging out with a friend that day. Everyone at Mazda of Elk Grove is focused on their customers and these cars really do sell themselves. My CX-5 is seriously a steal for how well made the vehicle is. Thanks again guys!

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Name: L*** A****
Date: 2018-10-24 02:50:05
Rating: 5
Comment: I had spent a couple months researching, test driving and shopping for the right car for me. After deciding on the Mazda CX-5, I continued looking online and test drove them at a couple dealerships. I found just the right car at Elk Grove Mazda. I called and talked with Nick Ishihara and scheduled an appointment. I can’t say enough good things about Nick! The initial car I went to purchase didn’t work out (no fault of his) but he quickly worked out an excellent “second” option....which turned out to be the best!! Nick listened to me and my needs, never trying to push me. I drove home very happy in my new car. I would 100% recommend Nick at Elk Grove Mazda!!! ...and the entire team! They were great to work with ...pleasant, knowledgeable, fun, helpful and genuine.

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Name: T****** D********
Date: 2018-10-11 21:21:04
Rating: 5
Comment: Brought my car in due to my brakes were making a hissing sound. I was greeted promptly by Kyle. He looked over my past visits for service and noticed that the last person that assisted me was Chris. I was transferred over to Chis right away. The customer service I received from Chris was top of the line and made sure that I was well taken cared of by getting loaner and had me on my way in no time. He made sure to keep me up-to-date with my car, provided options on what needed to be done and addressed all of my questions and concerns. As for the cost, I ended up paying less than what I thought it was going to cost. All the employees in the Service Department at Mazda of Elk Grove are so friendly and courteous. My experiences at this department has been nothing but pleasant! I wont take my vehicle to serviced anywhere else! Keep up the good work and wonderful customer service!

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Name: E** E****
Date: 2018-09-29 12:01:02
Rating: 5
Comment: Purchased my new Mazda 3 from Matt Heidrich from Mazda of Elk Grove. Matt went above and beyond an found me exactly what I was looking for. Ive never met a more thorough sales representative that took the time to explain all the features and demonstrate how everything worked. Matt was a true professional with a great sense of humor that actually made buying a new car fun. This was ABSOLUTELY THE BEST car buying experience Ive ever had. Now that Ive spent more time driving my Mazda, Matt was on point with everything he informed me about the car. I love my new Mazda!

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Name: S**** G******
Date: 2018-09-06 04:31:15
Rating: 5
Comment: My scrappy VW is almost 14 years old, so I really wanted to find a new car that I would love, ideally for another 14 years. I spent hours researching new SUVs online, and narrowed down my choices to a handful of cars for test driving. I visited three other dealerships before Elk Grove Mazda, and I wasnt impressed. When I saw the CX-5 at Elk Grove, I was definitely interested, but it was the outstanding sales experience with Kyle McNeal that helped me feel comfortable and confident with choosing Mazda. Kyle conducted a brief assessment so that he could understand what features I wanted in my new vehicle, went on two test drives with me, and took me to the warehouse lot were I could look at the various interior/exterior color combinations. Kyle was patient, low-key, funny, and very focused on helping me make the best choice.Negotiating the price was a very transparent process, and finance manager Francisco Morales provided detailed explanations of all the forms and made the final paperwork processing as painless as possible.The combination of high quality vehicles and outstanding service is hard to beat!

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Name: R*** S********
Date: 2018-08-17 23:37:27
Rating: 5
Comment: My entire experience was terrific. I went in looking to purchase a new car and knew little to nothing about Mazdas options. Garrett was very professional and knew everything about every single car on the lot. I left that very same day after agreeing to buy my brand new Mazda 6 GT and have never been happier with a purchase.Thank you so much!!

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Name: s***** b**
Date: 2018-08-10 19:47:06
Rating: 5
Comment: The people here at Mazda are the greatest of all time. From the time I walked in to the time I walked out with my new to me car, they were beyond helpful. The car that I initially went in for I did not qualify for. But they were able to find me a car same make and year with 50k miles less that I did qualify for. Most dealerships ask you what you can afford then come back with a note $100 higher then that. But not the folks here at Mazda Elk Grove my payment was $50 less.. All that I can say is that Deanna and Garrett are nothing short of amazing. Deanna went to bat for me when looking for a financer. I had already signed my paperwork and took the car home. I recieved a call from Deanna the next day saying she found a better lender and my interest rate was dropped by more than half. How many people can say that about the dealership they are dealing with? Take my advice go see the people at Mazda elk grove they are the best of the best.

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Name: W**** H***
Date: 2018-07-15 18:44:37
Rating: 5
Comment: I was not looking forward to buying a car, but the people at this dealership totally changed my view! From the online inquiries, phone calls, and closing the sale at the dealership it was all such a great experience.Garrett is the best salesperson; hes knowledgeable, personable, and did everything he could to get me the best price. The financing dept furthered my high opinion of this dealership with their thorough walk through of the contract and answering all of my questions, not to mention getting me the best rate possible!I wouldnt hesitate to recommend this dealership to anyone, and in fact, will make sure to tell everyone I know that Mazda of Elk Grove is the only place they should go to get a new car!

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Name: J**** P******
Date: 2018-07-13 20:47:50
Rating: 5
Comment: I took my car to Mazda of Elk Grove because my check engine light was on and my car shut down while I was driving. I have never had to take my car to a service center before for anything major and had never experienced any problems with my vehicle. Billy was very patient and took the time to explain EVERYTHING to me and even pulled up pictures so I would get an idea of what was done. He also made sure to call and give me updates on what was going on and assured me that the mechanics would find out what was wrong which made me feel at ease. The issue with my car was very tricky so when my check engine light came back on the Mazda of Elk Grove got my car in and did not give up till it was fixed and completed everything with out charging me the second time around.

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Name: R*********
Date: 2018-07-03 04:50:27
Rating: 5
Comment: Garrett and Grant took excellent care of me! I found the perfect car online and after that Garrett did all the work for me. They gave me the best price upfront, the car was detailed and ready to go when I got there and the paperwork was a breeze! I was in and out of the dealership in an hour and I love my new CX5! Thank you so much for the great deal!

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Name: L** L**********
Date: 2018-06-29 20:00:11
Rating: 5
Comment: Choosing Mazda of Elk Grove was a great move. I bought the right car, for the right price. My buying experience was seamless thanks to Matt! He was very knowledgeable, addressed all of my concerns and the process was quick and easy from beginning to end. Much appreciated!

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Name: C*** V*******
Date: 2018-06-28 01:57:50
Rating: 5
Comment: Garrett, Grant, and Fritz were very helpful through the buying process. I traveled from out of town, and it was well worth the drive. When I arrived, the car was detailed and ready to go, and the paperwork was quick and easy. I would highly recommend this dealership for not only their great prices, but also the great customer service!

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Name: T***** H********
Date: 2018-06-14 04:04:42
Rating: 5
Comment: I told Fritz about what I was looking for in getting a new car. He was understanding, courteous, and didnt waste my time or pressure my into buying a higher priced model. After a test drive, I was handed off to Ratish who helped me get through the basic paperwork and finalize everything. He was very helpful, patient, and did a great job. Again, I didnt feel pressured or anything. He also walked me through the warranty, the service department, and so on. Great salesman, very friendly. Finally, DeAnnah explained all the paperwork and sales documents, answered all my questions and was very friendly and patient with me as well. She was also very humorous and somehow made boring paperwork a fun experience. Overall everyone was great and I am very happy with my experience. I highly recommend Elk Grove Mazda for anyone thinking of owning one of their beautiful cars or SUVs!

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Name: K** R******
Date: 2018-05-23 07:24:04
Rating: 5
Comment: Garrett Oxnaes with Mazda of Elk Grove assisted my wife and I with the selection and purchase of our near Mazada. Our intent was to test drive several different brands and models, but not purchase on this date. The wife owed more on her car than it was worth, so we were just looking to get an idea of what costs and car she would like. Garrett was very knowledgeable and never once pressured us. I had no intention of purchasing on this day, but Garrett made us feel very comfortable. He took the time to review various options with us and found the one that worked for us. I have purchased numerous new vehicles over the years, and I can honestly say this was the easiest new car purchase that I have ever had. Garretts customer service was outstanding.When we went into finance we dealt with DeAnnah Mass. Just like Garrett, DeAnnah was just a fantastic person to deal with, not to mention her southern charm. She never once tried to sell us anything we didnt want, but explained all the options in detail for us to make an informed decision.We got more for our trade in than expected, and got the car my wife is extremely happy with for a great price. Found out that it was Garretts Wedding Anniversary was the day we purchased our car, and he never tried to rush the process to get out of there. Thank you Garrett and DeAnnah for everything!!!!

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Name: S**** G******
Date: 2018-05-08 13:12:18
Rating: 1
Comment: I contacted Elk Grove Mazda. The salesman was hard to get a hold of and it took a few times before they told me I would have to finance with Mazda at a rate of 4.99 to get the $3600 off. We have excellent credit and i csn get a lower rate elsewhere so this was not for me. They were unwilling to help. The salesman kept telling me how great his reviews were and kept sending over his profile.(who cares!) I found another dealer in Sacramento that gave me $3900 off and I could finance with the lender of my choice. Very unhappy with ELK Grove and did not feel like they were upfront or helpful. Shocked by all of these good reviews, to be honest. Seem arrogant!

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Name: A****** G****
Date: 2018-04-01 19:08:14
Rating: 5
Comment: We had an overall pleasant experience purchasing our new vehicle at Mazda of Elk Grove. Kristine was super helpful and communicative with me over email since I did most of my shopping and research online. Garrett was also awesome to work with especially since I was picky about what I wanted. He made sure I got exactly what I asked for and worked with DeAnnah on getting me the price I asked for. I could rave more about how patient Garrett was with me and that is something I have never experienced with any dealership before. Drake was very nice and knowledgeable when delivering our car to us. Thank you again to the whole team, and a special thank you to Garrett Oxnaes, for getting me and my family in our new car!

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Name: R*** S*****
Date: 2018-03-23 01:13:09
Rating: 5
Comment: We were looking to buy a new SUV for a college student, and we considered buying the Mazda CX-5, not just because of the good reviews on the car itself, but the service and information we got from Mazda in Elk Grove was over whelming. We did not make a second decision because we were pretty convinced just on our first thoughts of the car. Thanks to Drake, our sales person, he was very helpful and he knew a lot about the model and car itself. He did not rush us nor did he try to push us in buying the CX-5, he had his patience with us and answered pretty much all our questions and concerns about the vehicle.

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Name: P**** W****
Date: 2018-02-28 01:12:31
Rating: 5
Comment: Staff at Mazda of Elk Grove knows how to serve its customers - what a pleasant car buying experience. Got my new 2018 Mazda 3 Hatchback Grand Touring aka. Zoom-ie;).Gerlie and Josilyn had been super patient and thorough through the entire process and Julian beyond extremely accommodating. DeAnnah and Francisco did their finance magic with plenty of personal touch and finesse. If you care to be served well - do not look elsewhere!

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Name: J H
Date: 2018-02-24 15:44:10
Rating: 3
Comment: Im a little bit disappointed in this Mazda of Elk Grove. I had an accident and my car, which was a Mazda 6, was totaled. I had to go get another one. I was really pressured at the here when I went to look at another Mazda and of course I had just had an accident I need another car and I allowed myself to be pressured. Im not happy with the car I bought. I wish I would have done were shopping around, since this is located in an area with a lot of other cars. This Mazda 6 is not the same quality as my previous Mazda 6, so it doesnt have the same types of things like a Boze radio or a sunroof. However the sales person was so pushy and I guess Im just a pushover. So if you go here you need to be a little bit careful. I wish I could have taken the car back but obviously its way too late and I cant. So Ill hang on to it for now and put up with it. And then look for something else, probably not a Mazda again even though I do like Mazdas. Again just be cautious here. I guess maybe a lot of car dealers might be this way but this was just too much. Even when I said well let me think about it -- it was push push push push push. Yeah be careful here.

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Name: S******* V****
Date: 2018-02-21 04:31:03
Rating: 5
Comment: Outstanding customer service from the moment you walk in, not too pushy at all. They have a play area for the kids, snacks & drinks, & a large TV to watch while you wait. We had an appt with Nick but we showed up a little early, he was still with his previous customer but made sure to acknowledge us & make us feel welcomed. From the beginning to the end he was very thorough & kept us in the loop every step of the way. He even took the time to teach us how to operate our new car! We definitely will recommend this dealership & Nick to friends & family.

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Name: B******* T*****
Date: 2018-02-20 17:59:40
Rating: 5
Comment: About 3 years ago i went into Mazda looking for a car had no experience/ knowledge on cars. I walked in i was immediately greeted by all the employees and handed over to Garrett who took excellent care of me, he was so patience and kind however i wasnt ready to get the car at the moment i was just browsing though my options. I returned to Mazda about a week later, Garrett made me not event want to go to another dealer because he made a very memorable first impression. I just recently went back to Mazda and Garrett recognized me after 3 years this made yet another memorable impression because most dealers just want a sale they dont even remember you. I had leased the car that i got 3 years ago and wanted to see what my options were to trade in, however i had over 3,000 dollars of damage and was over my miles. Garrett went through some options with me and helped me finance the car and was able to get me an affordable monthly payment. I am now a PROUD owner of a 2015 CX-9. Garrett your the best please continue the great work. Thank you!!!!

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Name: D**** J*** S********
Date: 2018-01-27 17:45:34
Rating: 5
Comment: Garrett is an exceptional salespserson. He stayed in contact with me in a very nice, helpful and unintrusive way, for six months after my initial inquiry. That, and the quality of the car, cinched the deal. When I finally showed up to buy, he gave me a really thorough hands-on tutorial on all the nice new tech in these cars, and our test drive was very comprehensive, allowing me to get to know this impressive car (Mazda 6). Best salesperson I ever dealt with (been driving for 45 years), and nicest car I ever bought.

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Name: L*** F*****
Date: 2018-01-01 16:43:51
Rating: 5
Comment: Moving to Elk Grove!Well not really, but it sure would be great to be near your dealership! Just got lucky to get a response from Garrett Oxnaes when I started shopping for a 2018 CX-5 using TrueCar site. I had already started a purchase at another Mazda dealership in the bay area that in the end turned out to be a bait and switch. From the get go Garrett was responsive, clear on the price and delivered on all the numbers we exchanged through texting or email. It was worth the 2 1/2 hour drive from Gilroy to purchase the car.My wife and I also enjoyed the document signing process with Francisco Morales. He knows his stuff!This is truly a no pressure honest fair price dealership that I would recommend to everyone!

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Name: B****** W******
Date: 2017-12-13 05:16:05
Rating: 5
Comment: Ratish helped us find just what I was looking for! I went in to buy a CX-5, thought it was what I wanted, but then found and bought a brand new Mazda 6. Ratish was friendly, kind and patient, knowledgeable, listened, didnt pressure us, was very attentive and made us feel comfortable the entire time. We traded in our car and he was straight with us. He didnt waste our time. Julian was also straightforward and worked with us. I highly recommend Mazda of Elk Grove and will refer friends and family (my sister bought from Ratish too!) to them and Ratish.

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Name: B***** H******
Date: 2017-12-01 03:11:59
Rating: 5
Comment: I visited Elk Grove Mazda to lease my first car and Im glad I did.Matt Heidrich was super helpful and answered all of my questions. He helped me get a good deal and brought the exact car I wanted in, even though it wasnt in the dealership at that time. When I went to pick up my car, he made sure to go over all of the details of the car, including safety features, internal buttons and infotainment system; all of which I never had before.Id highly recommend a visit to Elk Grove Mazda if youre in the market, and for a great car buying experience - talk to Matt!

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Name: L**** F****
Date: 2017-11-20 20:28:26
Rating: 5
Comment: I had been shopping online for several months. The best quote I received was at another dealership, but Garrett was able to match the price. From the time I walked in to the time I drove away in my new vehicle, the service was exceptional. I highly recommend Mazda of Elk Grove.

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Name: R*** L*****
Date: 2017-11-18 16:09:17
Rating: 5
Comment: I ordered my car over the phone, because I wanted something specific. The process was very straightforward, and I was impressed by their honesty and transparency. I found out that unlike a lot of dealerships, they are not paid on commission but solely on a salary basis. I think that is why they were not pushy and why they didnt try to use tricks to inflate the price. I would definitely go there again if I were in the market for a Mazda.

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Name: A***** R*****
Date: 2017-09-29 03:56:56
Rating: 5
Comment: I recently leased a new Mazda 6 from Mazda of Elk Grove and it was the most amazing car buying experience I have ever had! I was having issues with my previous car and I knew it was time to start looking for something new. However, I thought my options would be limited and I did not think that it would be possible to get into a brand new car. My fiancé has a Mazda and loves it, so I knew that a Mazda would be a great car choice. My fiancé had previously worked with Matt Heidrich when he got his car and had a great experience, so I knew that is where I wanted to start. I set up an appointment to meet with Matt and I was able to explain my situation to him to see what my options would be. Matt worked with me to figure out what my options were and made sure he did everything to make it fit into my budget. I never felt pressured or pushed aside. Everyone behind the scenes also did a great job to make sure that everything went smoothly in this process. Once we determined what car was the right fit for me, Matt made sure that I was knowledgeable about the car that I was taking home and I left with no questions unanswered! The amazing customer service I received from Matt and the Elk Grove Mazda team is why I said goodbye to my old car and left the same day with a brand new Mazda! I could not be happier with my experience!

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Name: w***** h*****
Date: 2017-09-19 03:19:28
Rating: 5
Comment: We just purchased our second vehicle at Mazda of Elk Grove. Nick did a great job on both purchases. He and the dealer team always treat us very well and always remember us when we stop by for routine service. This dealership knows how to treat its clients! Great Job!

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Name: K**** W*****
Date: 2017-08-14 21:49:13
Rating: 5
Comment: I did most of the sale setup through email and text, everything went very smooth on the day I went to pick up my car. Unfortunately, I dont live nearby, so I wont be able to take advantage of their lifetime car washes (unless I m driving through the area). I would highly recommend my salesperson, Josilyn, and the Mazda of Elk Grove dealership.

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Name: R*** B**
Date: 2017-07-23 03:39:55
Rating: 5
Comment: Being a first time buyer, my parents and I had researched and shopped around for months prior to coming to Mazda of Elk Grove. I absolutely loved the reviews I read about the Mazda CX5, but my parents are hardcore Honda fans and I was doubtful that we would end up purchasing from Mazda. However, Mazda of Elk Grove provided exceptional customer service (thank you Fritz!) and that is what sold us on finally purchasing after months of looking around. All my (and my parents) questions were answered thoroughly and the process was a lot quicker and easier than I was expecting. Overall, I would definitely recommend Mazda of Elk Grove to anyone looking for a holistically good experience while purchasing a car - ranging from great customer service to great quality of purchase.

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Name: R****
Date: 2017-07-11 23:21:10
Rating: 1
Comment: Usually I dont post negative reviews, in fact, I dont think Ive ever posted one, but I actually cant believe this.About a month ago, myself and Steven Daniel Melbourn-Diaz went to Mazda of Elk Grove to take advantage of the free car wash that they include with the purchase of your vehicle (I bought a 2017 Mazda 3 from them)I only traveled down there so that I could clean my wheels, as they had brake dust on them and were looking less than fresh.After going through the wash I got out and checked my car out, and my wheels were still filthy, so I figured Hey, why not go through again, this time Ill pay to upgrade to the deluxe which specifically states it cleans the wheels. So I went through again, this time paying for the deluxe.While waiting for the wash to start, we noticed the light never went off to signal that the Wheel Cleaning portion was activated.I walked into the office and advised the manager that their car wash wasnt working as expected, and he told me to go through again and that he would authorize the wash to be upgraded for free when we came through again. That didnt happen. At this point Ive been there for almost 45 minutes trying to get my wheels cleaned, and so I walked back in and said hey, it didnt work. I asked if they could just manually clean my wheels, for the trouble, and he said no. He offered me a free car wash upon returning in the future, which I declined, because that didnt make any sense to me at all.I walked over to the service department, adjacent to the car wash area, and told one of the service reps what was going on, and he said Ill take your car around back, and well take a brush to the wheels. I said that would be perfectly okay. He comes back, and my wheels arent even clean. It looked like someone haphazardly brushed them and walked off.Needless to say, I left pissed. Fast forward to today, I go to get my oil changed. I brought my mom along with me, because I wanted the company and because it would be nice to get out of the house with her, even if its to run an errand.We get there, and I walk up the counter, and the car wash guy, is now part of the service department, and is the guy taking care of us. Oh no, I thought.He asks if Im there for a service, I tell him yes an oil change, he asks if I want a tire rotation, I said if its included in the free service, (which it is, all of their services include a free tire rotation) and then he tells me it will be 90 minutes total, that theyre going to change my oil, rotate my tires, and wash and vacuum my car. I was pumped because hey, I like my car to be clean and its been a while. ETA was 1:15pm.Fast forward to 1:15, were ready to go. I go pop in and check on my car, and he says oh itll be ready in a minute.15 minutes later, its not ready. I go check again and he says oh dont worry itll be around shortly they have a backlog in the car wash area, so it wont be long. Then he leaves for the day, or lunch, or whatever and says bye to me. I said, okay, no problem.Another 15-20 minutes later Im annoyed, at this point its been over half an hour over the 90 minutes I was quoted, and my mother has to eat.. (shes a diabetic) I advised the service rep that was there that I would like for him to get my car and if they were in the middle of cleaning it to just have them rinse it off and bring my car around. I had to go.I thank him for doing so, and I sign out with the cashier and go to get in my car.My car is dirty. As in....dirtier, than before I brought it in. It looks like someone slung mud on it or something.All of that being said, Ill never go back to Elk Grove Mazda again, and they have for sure lost my business in the future.Get rid of Ruben, and give Kyle some recognition because he seems to be the only one in that department that knows what hes doing.

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Name: R***** O****
Date: 2017-06-20 15:37:38
Rating: 5
Comment: Great overall car buying experience. We worked with Garret Oxnaes (sales) and Francisco Morales (finance). Both were great, worked with us, very patient, and answered all of our questions. Customer service was exceptional. We even came in on a Saturday evening and finishing our deal took a little while longer, but they stayed past closing to complete the transaction.I would definitely recommend this dealership to my family and friends and also consider them in future.Thanks again!

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Name: S****** R******
Date: 2017-06-07 01:54:53
Rating: 5
Comment: I was so pleased almost 3 years ago when I worked with Matt H. to buy my last car....that I decided to reach out to Matt once again. after telling Matt what I was looking for and what my budget was looking like, within 4 days Matt had the perfect car for me. We discussed details and I drove out to Elk Grove to get my new car. Thank you again Matt, for going above and beyond to get me the best deal for me! I truly appreciate you! The dealership is lucky to have you!

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Name: B****** K*****
Date: 2017-05-05 03:00:52
Rating: 5
Comment: My wife Rachel and I went through the car buying process a week ago after her car was totaled in a parked car accident and Mazda of Elk Grove was extremely helpful in finding our new car. We already had an idea we were going to like the Mazda as my mother owns an old CX-7 and my sister has the 3, so we looked for a family car with the CX-5 and had Elias take us around in a 2016 and 2017. He was upfront and forthcoming with everything, in fact, tried to save us a couple bucks by talking to us about how the 2016 was virtually unchanged in 2017 in terms of the performance of the car itself. However, we knew the little things about the 2017 made it the right car for us. Being in Stockton, its a bit of a trek to Elk Grove and to the various other Mazda dealerships around the Valley and Bay Area, all of them were friendly to us (must be a Mazda thing), but we kept coming back to Elias knowledge and ease of finding us the right match. He wasnt pushy (unlike the Toyota guy who tried getting us in the inferior Rav 4 that night) but understood we were shopping around, but in our minds we knew what we wanted. We agreed on a price, which was close to a price another dealership offered and were ok with paying the extra because of Elias service and patience with us. It was the first time my wife had ever bought a new car so it was new to her, and for me, itd been 10-years since I had been through the process, and he made it easy, even texting with me on his own off days because of my schedule being so hectic. We made an appointment and bought the 2017 Mazda CX-5. He had a small problem worked on at the service department and was ready for a drive when we got there from Stockton. After the purchase they were very thorough with looking the car over and noticed a chip on the hood in the paint, which they said theyd fix another time no charge to us. Car buying can be a hectic thing, and stressful, combined with your everyday life too, it can be a huge pain, but Elias and Mazda of Elk Grove made it as painless, and actually fun, as possible. Consumer Reports raves about these cars and so do I. My mothers CX-7 was my favorite car Ive ever driven until I stepped into my new red, 2017 CX-5 and I knew I found the right car for us. Id do business with the dealership again and if I ever wanted another Mazda, Elias will be getting a call.

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Name: L******* H****
Date: 2017-04-26 20:17:12
Rating: 5
Comment: I have been to the surrounding Sacramento Mazda Dealerships and I think Elk Grove Mazda provides the best customer service. I own a 2012 Mazda 5 and all my service experiences have been excellent. This is why I decided to I buy my new 2017 CX-5 at Elk Grove Mazda. I took a test drive with Cooper; he was very courteous and knowledgeable about the features of the car. I came back with my husband and was helped by Marcus. He too did an excellent job showing us the vehicle and was very patient in helping us decide on the color we wanted. Thank you for your continual commitment in offering the best customer service. It matters and is appreciated!

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Name: J****** H*******
Date: 2017-04-05 21:51:08
Rating: 5
Comment: I have nothing but good things to say about Mazda of Elk Grove. The sales team is awesome along with the service center. I bought my car April 2016 and every time I take my car in to be serviced I am greeted by name and treated with respect and they always take good care of me and my car. Billy and Jeremy are very hard working and they do whatever it takes to make sure I recieve the best service and quality products. Thank you and keep up the hard work!!

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Name: V***** E********
Date: 2017-03-19 16:18:11
Rating: 5
Comment: Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked in he remembered who I was and treated me as a person rather than just another car owner. He was friendly and courteous throughout the process. Just to show my experience is what he delivers to each customer, while waiting for my ride, I watched him deliver that same level of concierge customer service to another customer.You guys have a gem in Billy, treat him right. He is a major reason I get my service done at Mazda of Elk Grove.

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Name: J****** M***
Date: 2017-02-24 22:11:07
Rating: 5
Comment: Well, had my second maintenance appointment on my 2016 CX3. First I love the car, second the service staff is so friendly and accommodating. I walked in and Billy greets me with a smile and a hello. He took my information and let me know that it would be about 90 minutes and that I was more than welcome to sit in the waiting area. The waiting area is very tidy and comfortable. I had also asked Billy how I could change my last name on my account with Mazda and get personally took me over to the Finance person and asked him what was the best route for me. It was very nice of him to break away from his area to take me over there. As I drove away from my service a light and alert sound went off in my car. I turned around and drove back to the service area and Billy saw me drive up and immediately was coming outside. He explained to me what the alert was about and I was comfortable with everything and drove away happy.I have been very happy with the service department at Mazda of Elk Grove. It makes it so much nicer to sit there and wait for the car because you know that you are treated well and you arent considered just another car coming in for an oil change. Thank you Billy for the great service and every one in the service department you are all so pleasant to work with. :)

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Name: J***** H************
Date: 2017-02-23 00:46:16
Rating: 5
Comment: My husband & I had one of the most pleasant buying experiences ever at Elk Grove Mazda; primarily due to the exceptional customer service provided by Internet Manager Garrett Oxnaes. He is awesome and we cannot thank him enough as he went above and beyond the call of duty. He went out of his way to accommodate our every need & to fulfill our wishes in record time! My husband was extremely impressed at the level of knowledge Garrett demonstrated regarding the Mazda vehicles. As well, we felt that he was forthright in his review of all Mazda products. We had visited other dealerships that fell way short of the mark of good customer service. In fact, I would place of all of the Mazda of Elk Grove staff in a category of their own as true professionals! Thanks again Garrett!!

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Name: E*** E****
Date: 2017-02-22 22:26:18
Rating: 5
Comment: Elias is a nice young gentlemen who delivered such a phenomenal customer service! He greeted me right away with a big bright smile. He answered all of my concerns and even scanned other dealerships to assure me that Mazda Elk Grove had the best deal. He demonstrated profiency and is very well knowledgeable of the CX-5. He explained the features, functions, and safety of the car with confidence. I am fortunate to have him as my guidance. He never once tried to pressure me into buying, as he highly believes in his companys brand. I highly recommend Elias to people who are looking for a mini size SUV that is reliable, efficient, and beautiful, :)).

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Name: A****** R*****
Date: 2017-02-18 09:31:31
Rating: 5
Comment: I did some extensive car searching through an online service before choosing a dealership to visit. When I was ready to test drive and compare the 2017 Mazda 3 and 2017 Mazda 6, I was emailed information from three dealerships in my area. Fritz Roepke at Mazda of Elk Grove was the only Consultant of the three locations who actively communicated with me in trying to find what I was looking for. During my test drives the following day Fritz was very helpful. He was able to locate exactly what I was looking for without compromising on the interior color, exterior color, or the trim level I preferred. After choosing the 2017 Mazda 6, Francisco Morales got me through the paperwork with ease. He explained everything and made me feel confident that I was getting an excellent vehicle at a great price. The whole experience was friendly, efficient, and informative.

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Name: B****** M***
Date: 2017-02-15 05:15:01
Rating: 5
Comment: I went into Elk Grove Mazda accompanying someone purchasing their first new car, Nick Ishihara was the sales representative that helped us - It was the absolute most pleasant car buying experience I have ever been a part of. He was very helpful and up front with everything that we needed. He remained in contact and up to date with all new inventory as new cars came into the dealership and was the sole reason we ended up with the car of our dreams. Cant say THANK YOU enough!

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Name: E*** K*****
Date: 2017-01-25 21:29:51
Rating: 5
Comment: Had a wonderful experience here. Started my search on TrueCar. Garrett was the first person to reach out to me and he was professional and up front. Very easy to deal with. Communication was great prior to us getting to the dealership and everything went very smoothly once there. Each and every person we dealt with were great. They treated us with courtesy and respect. The process truly could not have been any easier.

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Name: S**** D******
Date: 2017-01-01 07:47:46
Rating: 5
Comment: The experience of purchasing a new car at Mazda of Elk Grove was truly enjoyable, from the initial email contact, through to driving away from the dealership. Matt Heinrich, the Internet Sales Manager, was the salesperson we dealt with, was great to deal with. Matt is very knowledgeable about Mazda, and the industry. We really appreciated Matts no-pressure, personable manner.The Finance Department was equally impressive. Kyle Middendorf, the gentleman that handled the finance piece of the transaction, was very professional and efficient, yet friendly and very pleasant to work with.The delivery of the vehicle was very in depth; Matt did a great job of providing hands-on training on all of the features of the vehicle, including pairing my phone with Mazda Connect. We will definitely recommend Mazda of Elk Grove to everyone that we speak to. We have bought quite a few vehicles over the years, and feel that this was the best experience yet.

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Name: R******* S***
Date: 2016-12-29 20:47:43
Rating: 5
Comment: Leasing a brand new vehicle with Mazda of Elk Grove was the best car buying experience Ive ever had! Garrett Oxnaes was extremely knowledgeable, friendly, understanding and helped me choose what best for my family! Kyle in financing was great and made us comfortable through the whole process! I would definitely recommend Mazda of EG to all friends and family!

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Name: C******** M******
Date: 2016-12-28 16:58:12
Rating: 5
Comment: Garrett was absolutely amazing throughout the whole process of buying my new vehicle. He listened to what I wanted, and didnt pressure me or try to up-sell me anything I didnt want. I LOVE the vehicle I got, and love Garrett and really ALL the staff who helped throughout my vehicle purchase process. I truly recommend that anyone choose Mazda of Elk Grove for future vehicle needs and I will of course be recommending Garrett.

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Name: W*** S*****
Date: 2016-12-27 00:57:56
Rating: 5
Comment: We found the car we wanted on their website. Fritz answered all our questions about the car when we called and scheduled an appointment for the day and time we wanted to test drive the car. We started the buying process that day. We scheduled another appointment to pick up the CX-5 after a trailer hitch was installed. The process for finalizing the sale and financing was easy, fast, and friendly, and we were on our way. Fritz and Kyle were both great to work with.

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Name: d***** d*****
Date: 2016-12-23 23:30:24
Rating: 5
Comment: Its been two weeks since I drove off the lot with my new 16 Mazda 3 hatchback, and I couldnt be happier with my decision. Elias was wonderful to work with and made the whole process so simple, especially as a first time car buyer. If you read no further than this point: Go see Elias at Mazda of Elk Grove - you wont regret it!My first visit to a Mazda dealership was the Maita Mazda of Sacramento since its closer to where I live. I found that other dealership to be so dysfunctional that I almost completely wrote off the brand altogether. My husband and I spent a day at the Elk Grove Auto Mall and decided to check out the Mazda dealership, because I still wanted to do a test drive, but I definitely didnt want to return to Maita of Sacramento. Im so happy that we stopped at Mazda of Elk Grove!We showed up without an appointment but were promptly greeted by Elias, who was eager to help us without being pushy. He was everything I had hoped for in a car salesman, and having visited a few dealerships for a few different brands, I got to experience some less than stellar examples. This is exactly what made us come back to Elias - he could easily answer my questions about the car, he gladly took me on not one, not two, but three test drives, he made sure he showed me every feature I needed, and was overall a pleasure to work with. Before I had made up my mind and while still doing other make/model test drives, he let me walk off the lot with a quote, he messaged me to check how the other test drives had gone, and promptly returned any text message that I sent him. There was just the right amount of contact - not overbearing like some other dealerships, but while still keeping in touch to answer questions. It all just seemed so easy, which is the best kind of customer service.Im also very pleased with the dealership as a whole and the other staff that I interacted with during my visits. Everyone was friendly. No one pressured me. No one tried to hard-sell me. They only offered me more reasons to buy from them (like free car washes for the life of the car, and no extended warranty hard sells because the dealership honors a complimentary 10yr/100k extended limited warranty).The only time Elias tried to upsell me was on a paint protection plan of some sort, but he showed me both the deal we had agreed on and the deal including the protection plan, and took the other one away without argument when I said I wasnt interested in it. Im not going to blame a salesman for trying to sell, and Im glad he wasnt pushy about it at all. It made it so much nicer to work with him. He was upfront and honest about everything during the whole process. The price of the car was lower than anything Id seen online on Edmunds, TrueCar, Costco, and more. I didnt even feel the need to haggle as it was a great deal all around. He also helped me snag a loyalty discount thanks to my moms Miata. Sweet!We had a tiny mixup when I asked him about who to make the down payment out to, he thought I was asking about my financing payments. A quick trip to the bank to re-do my cashiers check before my appointment to pick up the car and we were back on track. Other than this small detail, my car buying experience with Elias at Mazda of Elk Grove was absolutely top-notch. I wouldnt hesitate to buy another car from him in the future and I will gladly refer friends and family to him. A big thanks to him from this new owner!

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Name: L** J****
Date: 2016-11-18 04:14:43
Rating: 5
Comment: My wife and I have purchased many vehicles since our first in 1973 and we cant remember ever having such a pleasant buying experience with Mazda of Elk Grove and especially Matt Heidrch. Very courteous and attentive to all our requests. His knowledge of the CX5 and how he was able to explain all the functions of the vehicle was very impressive. I would definitely recommend Matt and this dealership to anyone I know. I drove past two other Mazda dealerships and glad we did.THANK YOU MATT!

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Name: G* C
Date: 2016-10-28 15:12:11
Rating: 5
Comment: I had been thinking about buying me a car for more than a year. I finally found the car I liked. I did not want to hussle by driving to the dealer and having a full day of negotiations. I made contact with the dealer. Garrett was great at communicating with me via email and text as they were my preferred method due to my work. After a few days of negotiating, I went for it. When I got to the dealer everything was ready for me to sign for the price previously discussed. No hidden fees, no issues. I went for a test drive. I signed the papers, got the credit i wanted with a 1.9 interest rate and woala! Loving my ride baby! THANKS Garrett and team I drove for 2 hrs each way... totally worth it!

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Name: B**** S*****
Date: 2016-09-11 03:00:11
Rating: 5
Comment: I initially inquired about the very same vehicle at another Mazda dealership but felt like I was the one who had to motivate them to sell to me. The next day I contacted Elk Grove Mazda and by that evening Matt Heidrich had the terms I wanted and the vehicle transfer in place. I picked up my new baby the next morning and was delighted by the level of service delivered by Matt and Francisco in finance. Matts demonstration of the vehicles features was the most thorough and educational Ive ever received. I literally had no questions about it when his presentation was complete. I loathe buying cars. This was the first time Id ever left a dealership with confidence in the process and a smile on my face.

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Name: M**** D*****
Date: 2016-09-07 13:56:11
Rating: 5
Comment: This is our third Mazda purchase, second at Mazda of Elk Grove, and words cant fully explain just how wonderful this dealership is! For anyone looking to purchase a vehicle, I definitely would recommend Mazda of Elk Grove as your first (and probably only) stop. From the moment you step foot in till you leave, its a great experience! We made our first purchase here with Garrett some years ago. We honestly didnt know he was still with the dealership, and didnt look for him beforehand. However, Nicholas was awesome from the very start. Very honest, upfront, not pushy at all. We enjoyed being able to just talk with him. He was very friendly, yet professional. We really feel he did his best to get us a great buy, and were extremely happy with our new Mazda CX-5. We saw Garrett later inside the dealership, and were really happy hes still there. He remembered us, came over, said hello and chit chatted some. Our finance guy, Kyle, was great too! This is probably the part of purchasing a new vehicle that everyone dreads. Never knew anyone to ever make this part of signing/initialing 10+ documents so pleasant. Kyle was amazing! All in all you have a top rated team over at Mazda of Elk Grove! Thank you all- Nick, Garrett, Kyle!

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Name: M***** A****
Date: 2016-08-13 16:42:23
Rating: 5
Comment: From the first phone call to driving off the lot in my new Mazda 6, Rachel was professional. She listened to what I wanted in a new Mazda 6. She delivered me the car I wanted, didnt sell me anything I didnt want. Very happy with my purchase, at a price that was more than fair. Next time Im in the market for a new car, Rachel and Elk Grove Mazda will be considered. She has my strongest recommendation

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Name: H**** P****
Date: 2016-07-04 00:10:28
Rating: 5
Comment: Sometime around March my boyfriend had gotten his new Chevy tinted at the Chevy dealership and I made him promise me that if it was done in a decent time we had to go check out the Mazda dealership. We didnt get around to the mazda dealership until 7pm. Even though it was getting late Garrett was more than willing to talk to me about the car I wanted and he had given me a lot of helpful information on financing versus leasing and about Mazda 3s versus Mazda 6s. What I liked most about the dealership was how Garrett didnt act like a sales person. He talked to me like a normal person and understood that I had a budget. He also understood that I wasnt quite ready to buy a new car just yet. After my visit I looked at other Mazda dealerships to see what they had to offer and I disliked all the other dealerships because they treated me like used cars salesmen do. While the other Mazda dealerships called me almost daily trying to get me to buy something I wasnt sure I could afford, Garrett checked in appropriately and never once made me feel uncomfortable or like I didnt have a choice. Im happy to say that Garrett worked with me for about four months and I finally got my new 2016! I wouldnt want to go anywhere else. Mazda of Elk Grove has the best employees and the best cars. Thank you to everyone at Mazda of ELk Grove!!

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Name: J**** P******
Date: 2016-06-01 16:13:35
Rating: 5
Comment: We were shopping around for a new car. Browsed the web and Rachel reached out to us. Very friendly and didnt feel pressure at all about buying the car right away. She kept in contact with us for about a month. Letting us know our options. That really gave us a lot of time to think about financially if we can afford the car we want. And it did! Friday night was when we called her and said well come by after work. She had the car detailed and ready for us. It was late in the day so she had everything ready for us. Talked numbers and both Rachel and Grant was very patient with us. Now we got a sweet ride! We will definitely recommend friends and family to Mazda of Elk Grove!

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Name: J**** N*****
Date: 2016-05-31 02:53:55
Rating: 5
Comment: We recently bought our 2016 Mazda3 from here, and it was one of the best experiences weve ever had. Why? The staff was amazing. Such as Jaik Willmon, and ESPECIALLY Tyler Lu. Tyler was incredibly patient, knowledgeable, friendly, and professional. He put us at ease and made us feel comfortable when we were looking for vehicles. Incredible! In the end, we left the lot in our brand new car, both happy and satisfied on what we purchased and how much time and effort Tyler put into caring for us. This was the best car buying experience weve ever had.

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Name: A**** S***** (******
Date: 2015-05-25 15:04:24
Rating: 5
Comment: As a first time buyer, my experience before Elk Grove Mazda wasnt only stressful, I felt as though my business didnt matter to the other dealerships on a big holiday weekend. Anthony Triggs took my call. As a GM, he went above and beyond. Where others passed me off to sales associates, Anthony found me the exact car I wanted; he worked with me on a price we both felt was fair; and he was honest during the entire process where others werent.At Maita, they refused to even call over to another dealership to locate the vehicle Anthony found for me - arguing that it didnt exist in inventory and wasnt worth their time to make a call for a vehicle they knew didnt exist.When Anthony found the vehicle, he sat on the phone with me, calling to reach the other dealership, for an hour while their phones were down because he knew that was the car I wanted. He didnt try to sell me another car - he worked his ass off to get me the car I wanted. All as the GM during Memorial Day Weekend - the biggest weekend of the year. Finally, when he had arranged the trade, he had a driver pick up the car and have it to me first thing in the morning the next day.Everyone at Elk Grove Mazda was warm, they werent pushy, and I felt I received prompt and outstanding service, despite a weekend so busy there werent even parking spaces. More importantly, they found me the car I wanted and maintained my sense of urgency but reduced my stress levels measurably.I would absolutely recommend them to anyone in the market.

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Name: S**** T****
Date: 2014-02-24 22:50:27
Rating: 5
Comment: I dealt with Danielle and Maverick over email for about a week. Both handled themselves very professionally and at the end of the sale I felt like I was taken care of and received a pretty good deal. I chose Mazda of Elk Grove over their competitors solely based on their customer service. I finished the deal over email and spent only about an hour at the dealership signing papers (as my boys played a PlayStation racing game the entire time). Shailene covered the car inspection and features and we were out the door. I would DEFINITELY send friends and family to their dealership.

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Name: m****** s******
Date: 2014-01-30 18:03:30
Rating: 5
Comment: Excellent car buying experience. Rachel contacted me within 10 minutes of my online request regarding a Mazda 6, answered all my questions and exchanged texts even when she was at home after hours. She was knowledgable, patient and not pushy. Her partner Shay was very friendly and a great listener. She even kept my 7yr old busy in their great kid area while we were doing the paperwork. Steve in finance was awesome. He was very thorough and down to earth. We were done in 2 hours, fastest car purchase ever. We love our Mazda 6! Thank you!

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Name: A******** D******
Date: 2014-01-21 22:03:47
Rating: 5
Comment: We called regarding a vehicle we found online. Our two final vehicles we were looking at included this one and another at a dealership in the Bay Area. After a hard week of dealing with pushy sales people, we were relieved by the excellent customer service at Mazda of Elk Grove. Matt was extremely helpful in getting the price where we wanted it, and got us to head over to meet him. The entire transaction from test drive to signing was a breeze.This was our third vehicle purchase in three years, and I have never had such an enjoyable experience at a car dealership. I 100% recommend The For Any Auto Group. I left there in October with my dream car, and still have no regrets!!

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Name: J*** C*****
Date: 2013-12-24 01:20:39
Rating: 5
Comment: First off, the staff was very friendly, welcoming and attentive when I walked into the showroom. I worked with Matt Heidrich in Sales and he took excellent care of me. He listened to my wants and needs in a new car and was also very considerate when discussing my purchase price and payment limits. He did not try to sell me on anything that was above my price/payment point and for that I am grateful. I felt like I was in control, which is ultimately how it should be when making a major purchase decision such as this. After Matt and I went over my options, we test drove and I took a of couple days to make my decision. I did have some questions after I left the dealership and was able to contact Matt on his cell phone for clarification; he went above and beyond in my opinion since I called him after hours. When I went back in to complete my final paperwork, Matt was very thorough in his explanations and answered any additional questions I had. From there I moved on to Financing and worked with Steve Wray. Steve was very informative and explained everything in detail. If I didnt understand, he took the time to explain again in a way that made me understand. The process was quite painless in my opinion. Overall, I had an amazing experience at Mazda of Elk Grove and would highly recommend this dealership to anyone I know that is looking to buy a new, used or leased vehicle. I would definitely buy another car from this dealership in the future. I AM ONE HAPPY MAZDA OWNER!!! :-)

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Name: G** R******
Date: 2013-11-12 17:09:57
Rating: 5
Comment: I was drawn to Mazda 3 because of the high ratings is receives on websites. I was drawn to Mazda of Elk Grove because of the prices. I will return to Mazda of Elk Grove because of the outstanding staff. They were friendly, comfortable, and truly concerned that I had a great experience and found the car that suited me . . . even though I wasnt clear on what exactly I wanted when I arrived. They expressed a sales style that supports the idea that being on the customers side is more effective than bullying or pushing. I had a great afternoon with friends, and Im delighted with my car!

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Name: L*** S********
Date: 2013-09-25 00:09:50
Rating: 5
Comment: Great dealership! Everyone was very friendly and helpful. Ratish was extremely patient even though it took me almost a week to decide on my car. He went over all of the features of my Mazda3 so that when I left, I felt like I knew my car inside and out. I never felt any pressure to buy immediately and I think that speaks well of the dealership. I definitely recommend Mazda of Elk Grove, and Ratish in particular, for anyone who wants to buy a car.

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Name: m*** m******
Date: 2013-08-30 11:20:24
Rating: 5
Comment: My experience was great. The sales man was very patient and informative. He worked with us every step of the way and made sure that we got the vehicle we wanted and at the best possible price. None of the employees ever pressured me into a vehicle. They treated me like family. I would defiantly recommend the Elk Grove Mazda dealership. Thank you again Garrett for all of your help.

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Name: B**** J****
Date: 2013-08-08 20:46:34
Rating: 4
Comment: Things worked out in the end, but the middle was a hassle. Ratish was our first contact on July 29. He was nice but we couldnt get together on a deal. The offer for our trade in was laughable so we decided to leave and sell it on our own. After selling the car we decided to try and work things out via phone beginning August 4. Just like when we went in we were unable to get things taken care of, although we were under the assumption that we were still working on a deal. On August 5th while waiting to hear back from a bank, we decided to go in since we hadnt heard back in hours. Although we were disappointed to find out that the car we were negotiating for was in process of being sold to another buyer, Anthony was able to find something similar to fit our needs and get a rate/payment we could finally agree on. Garrett handled the sale and even followed us home for the deposit and proof of income. We were also offered a free fill up when we had to come back in on August 7 to fill out a few documents that were missed (they were short on finance people on 8/5 so Anthony took care of the paperwork to get us out quicker). Overall it wasnt an amazing experience, but the friendliness of the staff and seeing the smile on my fiancees face made it a pretty good experience. If I ever decide to purchase a Mazda again I would have no problem returning. Thanks!

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Name: B -*
Date: 2013-07-30 03:30:08
Rating: 5
Comment: My wife and I have worked with Garrett Oxnaes for several weeks to research and ultimately purchase a Mazda 6. Garrett was fantastic to work with and patient with all our questions and gave us a great deal on the car we chose. We had a few unexpected emergencies this month and missed several appointments with Garret. He was very understanding and patient. Likewise, Garret provided a very good presentation of the car and answered all our questions a few special requests. Everyone at Mazda of Elk Grove was extremely helpful. We highly recommend this dealership over the others in the area and hope to purchase our next car with Garret from Mazda of Elk Grove.

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Name: A**** L**
Date: 2013-07-17 21:22:54
Rating: 5
Comment: I had a great experience at Mazda of Elk Grove. Garrett was an exceptionally helpful, down to earth salesman who helped me through every step of the car buying process, from initial email of interest through to driving my new car off the lot. He was fantastic. He treated me like a real person, not like a commodity or a quick sale. We joked and laughed and he absolutely went above and beyond what I had previously come to expect of car salesmen. He answered every question I had and even got me a great bid for car insurance - something he was not required to do. I didnt think I would be able to afford payments for a brand new car, but I was wrong. Garrett found me the perfect car, it is exactly what I wanted, and we were able to fit payments easily into my budget, with enough left over that I was also able to get the platinum warranty and still meet my budget! I love love love my new car and Im so happy to say its mine! I would absolutely recommend Mazda of Elk Grove to any one looking to purchase a vehicle.

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Name: C**** B******
Date: 2013-07-10 04:40:54
Rating: 5
Comment: I completed considerable research on the type of vehicle I wanted to purchase prior to going to the dealer. When I arrived at the dealership I was promptly greeted and shown several versions of the vehicle I was interested in. I will be honest, my intention was to test drive the Mazda and then a vehicle I was also interested in from a different dealer. My effort went no further than Mazda of Elk Grove because of Garrett and his knowledge of the vehicle. He was able to provide a complete overview of the vehicle and answer every question I had. Like I said, I had spent considerable time researching the vehicle I wanted and not one time did Garrett respond with any information inconsistent with what I had found. This was a great car buying experience that made a process that can be very stressful very easy.

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Name: P***** F***
Date: 2013-06-27 01:14:08
Rating: 5
Comment: The sales rep Garrett Oxnaes was super awesome! He worked with me to make sure I had exactly what I wanted and went over every option with me. He made sure I understood everything that was available to me and what all my possible scenarios might be. He negotiated top dollar for my trade, I couldnt have gotten a better trade in value anywhere! I would certainly come back just for this sales rep alone! I got a very good impression of management through my rep as alternate deals were offered and I was impressed to say the least. The finance manager was friendly, honest, and to the point. He was very good at explaining all my options in a blunt no nonsense manner with zero pressure. Garrett and this dealership bent over backwards to make sure I got the best deal possible and I highly recommend this dealership to anyone looking to buy a new car!

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Name: C**** G****
Date: 2013-04-04 03:49:39
Rating: 5
Comment: Mazda of Elk Grove has service my car numerous times and I have always received great customer service from John Hennessy and EJ Delano. Because of the great customer service that I have always received, it made a big impact on my decision to purchase a new car at Mazda of Elk Grove.Over the past few months, I test drove a new Mazda CX-5 and a Mazda 6 on three different visits. Each time, I never felt pressured or harassed to buy a car. This past weekend, I finally decided to purchase a 2014 Mazda 6 Grand Touring and am very happy with my new car. The sales transaction was a very smooth which only took about 45 minutes. The sales person who assisted me with my purchase was Omar Bubaker who was very professional, friendly, and knowledgeable.Since I am big on great customer service, I would definitely recommend Mazda of Elk Grove Sales and Service Department to all of my friends and family.

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Name: H****** G********
Date: 2013-03-13 23:57:57
Rating: 5
Comment: After searching many dealerships last year we ended up purchasing our 2006 Maxima from Mazda of Elk Grove. Garrett and Grant were wonderful. We had a great experience and the process was simple and quick. So after our second car died on us this past month we came in search of another vehicle. This time on a very tight budget. I am happy to say that this past weekend we bought our second vehicle from Mazda of Elk Grove. Both of our purchases were quality vehicles at great prices. Garrett was never pushy, always mindful of our budget, and our vehicle needs. Grant was equally helpful when we went to finalize the purchase. We are so pleased with our experience with the staff at Mazda of Elk Grove. It is clear that Mazda of Elk Grove makes hiring great people a priority.

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Name: G****** M***
Date: 2013-02-10 23:51:41
Rating: 5
Comment: I give Daniel Radcliffe and Mazda of Elk Grove Five Stars as one of the best and only dealerships to purchase a new or used Mazda from. I was looking for a Mazda3 i Grand Touring in Graphite Mica, black leather, automatic transmission. Not only did they have the car I was looking for but the best price from Oregon and Northern California and the best people to deal with. I had to drive almost 200 miles to purchase my vehicle but feel the price and experience was worth it. I would recommend Mazda of Elk Grove and Daniel Radcliffe to all my family and friends without hesitation.Gregory Moll

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Name: J***** E******
Date: 2013-01-09 05:32:40
Rating: 5
Comment: I worked with Ron through email and worked out most of the deatails before arriving at the dealership. When we got there he had the car already cleaned and ready for our test drive. He was very personable and we really enjoyed working with him. This was our first experience buying a Mazda. We would definitely buy from Ron again. Our experience with Grant in the Finance Department was great and was a lot more pleasant than any other experience we have had with any other car finance person. It is always a nightmare experience dealing with the finance department but Grant was very efficient and the process was done quickly. Thank you Elk Grove Mazda (Ron and Grant)

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Name: S**** P*******
Date: 2012-12-03 02:25:39
Rating: 5
Comment: I just drove down to Elk Grove to see the Mazda 5 in the color I liked since they were the only dealership nearby that had one. When I met Ron, he was so friendly and helpful that I quickly decided that I wanted to buy my Mazda from him! It was my very first time buying a car on my own, but I was comfortable and confident that I was getting a good deal!! I would recommend the Elk Grove Mazda dealership to anyone in my Folsom neighborhood who might be interested in buying a new car..definitely worth the drive!!

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Name: g*** a******
Date: 2012-11-15 00:26:53
Rating: 5
Comment: They treat you as they will treat their family. Had a very good buying experience with them. My son got the car that he wanted and was happy with how he was treated as a first time buyer. They are highly recommended and will surely recommend to family and friends. Mazda of Elk Grove treats people with respect. And Rachel was so was helpful and a very nice person.

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Name: M****** B***
Date: 2012-11-14 21:28:21
Rating: 5
Comment: My experience with Elk Grove Mazda was Great! I was referred to EG Mazda by a neighboring dealership salesperson who said Rachel would be of great help to me, and she was. She was friendly, she had a smile on her face, and she was not a pushy sales person. She receives extra credit in my book for not being pushy and trying to force me into something I did not want. She listened to what I wanted and was able to better educate me on what my options were with regards to getting a fuel efficient vehicle. I ended up purchasing a vehicle from Mazda with a good payment and maintenance package. I appreciate Rachels honesty, suggestions, patience and willingness to listen to what I wanted. Thanks Rachel, you are awesome :-)

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Name: K***** C*****
Date: 2012-11-14 20:36:14
Rating: 5
Comment: I didnt expect to buy my car when I went up to Mazda in Elk grove. They have the best customer service. There so nice and willing to work with any problems or situation you are in. I had a blast test driving the car and when I went to buy it, it didnt feel like a long stressful time process. I have to thank my sales person RACHEL she is the best. Always checks up on the car. And STEVE the financial person is amazing hes a great and fun person! Would not go anywhere else but here.

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Name: J****** M*****
Date: 2012-07-20 15:58:06
Rating: 5
Comment: I got my first car from this dealership and the process was effortless. It was over a year ago so I forgot the name of the man who helped us, but at no time did we feel pressured into buying anything we didnt want or even into buying the car. Since then I have been in a few times for service and to get my tires rotated and each time I found the staff to be friendly and helpful. They explain everything clearly and I have never had to wait in line. I highly recommend using Mazda of Elk Grove, I am still happy with my car and I am always happy with the service!

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Name: A******** K*****
Date: 2012-06-03 04:21:10
Rating: 5
Comment: This was the first time that I bought a car on my own and Rachel was the one who helped me! She was so kind and helpful and encouraged driving the car under harder conditions to test its limits! I think she was impressed that I already knew everything about the car and didnt even have to sell it to me, I guess i made her job easier! Negotiations for the price wasnt that difficult and as a first time buyer they guided me along every step! Mazda is a great brand for anyone who actually enjoys driving!

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Name: D***** K*******
Date: 2011-11-27 20:05:12
Rating: 5
Comment: Working with Anthony at Mazda of Elk Grove was the best car buying experience my wife and I have ever had. Anthony was honest, knowledgeable, responsive, and professional in all communications and worked with us to get the exact car we wanted and absolute best price of any dealer. The buying and financing process was quick and easy and there was no pressure at all. Anthony spent time to go over the features of the car with us and the dealership specific 10yr/100k warranty is a great added bonus. Anthony and Elk Grove Mazda have the best deals and superior service.