Kerbside pickup
Yes
McDonalds in Cadillac
Categories
Location on the map
Cadillac, Wexford County, Michigan, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 231-775-2311
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:5AM–9PM
- Tuesday:5AM–9PM
- Wednesday:5AM–9PM
- Thursday:5AM–9PM
- Friday:5AM–9PM
- Saturday:5AM–9PM
- Sunday:5AM–9PM
McDonalds in other cities:
Comments (199)
In the drive thru for an hour and still had to pull forward. This location needs to close if this is the standard it holds for however many workers may be on staff.
Lobby still closed because management wants to save money and hire less people to run the inside dining area wont come back even if the lobby opens. Corporate greed at its finest
They were very understaffed waiting from 10 to 1045 to get our food and the order was messed up went inside to fix it and no l9nger was serving breakfast
Extreamly terrible. Ordered food and said no pickles amd mustard. Burger came with the right label. But had only mustard and pickle. Thanks considering Im allergic to pickles
Waited over an hour for 2 fries and a burger that I placed through the app, they said it would be ready in 5 minutes, my food was cold the employee threw the bag of food at me and walked off.
Service was fast & friendly. Our order was served fresh, hot & quickly.
They were slow at getting my food to me and when I did get it it was not what I ordered. I was very dissatisfied.
Our children wanted lunch from here yesterday so we got in the drive up which was very slow but it was Friday and that can be understanding. But when they got there hamburgers and began to eat them there was no cheese and I had ordered them cheese burgers....then we noticed the coke had no ice at all.....fries were old and cold... employees never said a word no have a nice day thank you kiss my a$$ nothing...horrible service...wont be going back...
My boyfriend and I ordered the drive through and the manager Tracy was getting frustrated with our order and started yelling at us. All we had asked for was no condiments on the burger. She had put on the screen plain and told me thank you all kind out of nowhere. Then we get our food and we start to head out of town. We notice out of spite she gave us extra condiments and charged up. We’re extremely disappointed because we went almost daily and don’t want to go anymore.
The breakfast Steak meals are gone and then today I get ANOTHER Carmel Frappe thats not full this is the second one in the last 2 weeks. Just sad!
Quickest, busiest most effective fast food place I have ever experienced. All fast food should take a page from their book!
Lines were very long what you expect these days you also thought that since there were so many people the food would be fresh and hot complete opposite french fries cold chicken nuggets barely warm Hot apple pies cold cold cold I know they’re short of help I know things are tough but we are paying good money and they need to take their time with what resources they have to at least serve decent food
But still all in all their chicken nuggets are the best
Lobby locked to public without a sign or explanation. And line was as long as the eye could see.
Cant ever seem to get my order right or have it fresh more worried about having cars pull up to keep their time down
Very slow line #2 was moving 3 cars faster than other line#1.was in line 20 min could have went to set down restaurant and got food just as fast
Horrible wait time. Ugly cashiers. Prepare to be disappointed.
Bit into a bone or beakshell from their McChicken.... And My friends caught food poisoning from this location.
This location frequently gets the orders wrong so I suggest you check before leaving the window. Who wants to wait in that long a$& line all over again? No one! The only times when things have been correct is when a girl named Bethany is at the window because she actually checks your order before she hands it to you. So 5 stars for Her and zilch for the rest I guess. 😒
The service here is always hit or miss. We went thru to get a remake order bc they messed up our first order BIG TIME!! The chicken nuggets and French fries were literally soaked in grease to the point where it filled up a napkin. Needless to say, we did not eat our lunch from McDonalds that day. And, they had a very long car line and decided to close a drive thru lane. Im sorry, theres no reason to do that, not even being short staffed; find a different way to manage things and make the flow go much smoother. I wish I could manage this place honestly, it would ruin 10x better, guaranteed!
Enjoy using my app to get reduced food, thank you for that.
There is only one staff member that is nice, friendly and always has a smile on his face. Lately many of the staff members have been very rude when I have asked them to repeat what they said due to their speakers and equipment messing up, cutting out or going completely silent and not working at all. Definitely need to improve their employees customer service skills because rude employees means losing business and customers. Not acceptable. They also need to check the orders and make sure that they put everything in the bags because my childrens meals were missing the nuggets and apples and they only had fries, a toy and their milk and I didnt think to check it before driving all the way home. Not happy about that.
Just another McDonalds,,the wait is always long and food is just ok,, nothing special about the place
I mean, its been awhile since I got a full McDonalds meal. It just doesnt taste the same. The fries were awful. And they supposed to be the best part of McDonalds. Terrible after taste. Same with the fish sandwich. Dr Pepper was very watered down. Barely could tell was Dr P. Also got a quarter pound burger and a Mc Rib. Yeah I know, I pigged out. Mc Rib was why I really went but they had a buy one get one special for the sandwiches in the mobile app. Mc Rib was good. Burger greasy as all get out. But its McDonalds. What you expect. With that said I expected a little better. Fries were a failure. Well, be another few months before I go back. Service was decent, didnt wait long in mobile pick up. Until next time.
Seem to never have pies anymore, doesnt matter what time of day. Every time Ive stopped at this location in the last couple months, theyve been out. And tonight, the order taker was rude and abrupt, didnt greet me and didnt acknowledge the end of the order other than to spit out the total. Fed up with this location, the one on 115 is much friendly, faster and seems to almost always have product.
Nothin like a good chicken nugger.
This is by far the worst McDonalds Ive encountered! They are so SLOW! I never leave that drive thru in less than 30 minutes. They frequently forget food or give incorrect order. The employees are less than kind. You can see the frustration and exhaustion with their faces and body movement. Do not go here if u can avoid it.
Do not go to this place in the afternoon it will take forever to get your order and then it will be wrong
Cadillac McDonalds is horrible messed up my order took twenty minutes to get our food after paying... Please stay away from this McDonalds...
I dont normally write reviews but this is getting ridiculous. Everytime I go there my order gets messed up. I always give them the benefit of the doubt but its become a recurring problem and the line is way too long to go back through. I dont recommend this McDonalds at all McDonalds on the other side of cadillac is a thousand times better
The staff was kind but iced mocha coffee was made totally wrong and tasted horrible. Not sure what happened with it.
Slow service depends on the shift working. Prices getting ridiculous
This restaurant is running alot smoother than it was a few months ago. My food is always fast and hot but its been so hard at lately you may have to wait a few minutes for them to bring it out to you. One time I got to run order, I called them up and explained the situation and I got replacement food the next day and I could have had that day but was busy so management is very nice.
Man this place is busy as heck.. but the line goes FAST! FOOD HOT AND FRESH! I used to pass by cause line was long till i rode w a local. She went in with that long line. I was like ugh.. but we were in and out with great MCDONALDS FOOD.. less two minutes! Well done MCDS!!! WELL DONE!!!
Chocolate shake machine down, cold fries, an orange drink that tasted like half water, and two quarter pounders with cheese that the buns tasted stale. The worst food weve ever had at this McDonalds. Sad, sad.
The employees are always rude and Ive never once had my order correct the first time.
I dont know why but the credit card machine keeps going down. For over a month now. The few times I go there the drive thru takes a half hour. It should be an easy fix. I jau left the drive thru after waiting twenty minutes and I didnt even order. Third time for this.
Needs to close there doors. Bad service.!!?
Slow but friendly. Surprised to be told that a large water would be $1.00... I thought the $0.24 Ive been getting charged at the McDonalds I typically go to was bad. I asked them to take off the water but they changed them to medium for free. Probably deserve 4 stars but I went with 3 due to the wait and the willingness to charge $1.00 for water.
I just went to grand rapids to go to sky zone and on the way we got mc Donalds and I got a double cheese burger and I only got one patty and 2 unmelted Pieces of these so I compared it to you guys and I always get the right order so I give you guys a five star rating thank you so much for getting them right every time 🙂👍
They forgot a large fries, a 10 piece chicken nuggets, 2 cheeseburgers and a fish sandwich. Got home and had to go back with the whole order. The burgers we got were not done. They were undercooked. Asked for our money back.
I live nearby and visit almost everyday. The workers are usually friendly however the line always takes forever and I’ve never waited less than 10 minutes when I’ve done a mobile order curbside. My order is usually right however if something is forgotten the only way to have it corrected is to wait in line again to let them know last time it took more than 12 minutes to reach the speaker. They need a window or spot just for corrections.
The staff here was so kind when I went. The cashier saw i had a USAA card and gave me a discount for being a veteran. Little things like that can mean a lot to people and show some of the staff here are willing to go above and beyond and should be recognized for that. I wish I remembered the womans name. She was an older white woman and should be recognized as a great employee there.
I understand that workers are hard to come by right now and so fast food isnt fast. I get that. What I dont understand is getting cold food when its kind of busy.There were 6 cars in line ahead of me. One lane closed. Things were moving pretty steady-ish. I paid at the window in a pretty fashionable time frame. Got to the 2nd window and the worker slaps a receipt sticker on my mirror.#1. DO NOT stick things on a person vehicle without their permission.#2. Pay attention! The kid that brought food to the vehicle didnt pay attention to who he was giving what to. I had to tell him what I had even though it is clearly on the receipt which they stuck on my vehicle and he looked at.We ordered #7 (2 cheese burgers), a spicy chix sandwich and a 2nd fry. Our fries were cold even though I asked for fresh frys before bring instructed to pull up. My chix sandwich was not hot but not cold either. It had more heat from the spicy sauce than heat from it being cooked.Like I said, I understand not having help it sucks and you do the best you can with what youve got, but there shouldnt be any reason for cold food.
Was pulled up ahead of the drive through window, I get being held up, but ultimately my friend and I waited for 50 minutes, 30 minutes in and I walked out of my car to the window and they completely forgot about us, proceeded to wait another 20 minutes for food which again its far too long. Will not pull ahead next time....
No salads at this location!?! They just don’t offer them. Too healthy I guess? But told us about their new pulled pork donuts. Ugh. So hard to eat well in this town.
Food was good.Customer to employee interactions are lacking. Can someone just be pleasant, please, instead of mono tone.
Really good cheap food, also today had the limited time Cheesy Bacon Fries, delicious 😋but if you get, the cheese really sinks to bottom in middle, so maybe save less cheesy fries for that.😊
Messed up orders all the time
The lady at the second window hit my car with food when my husband was looking at me talking to me cuz he did not know she was at the window. When we got our order it was all wrong.
Never get the order quiet right, no pickles, no mustard, etc whatever it is, they will give you the same stock sandwich probably 50% of the time.
Arrived about 20-30 minutes b4 close and there was a line wrapped around the entire building everyone trying to get a late night snack or maybe a late dinner. Due to covid Im sure their short staffed i was in the drive thru for over 30 min.
Waited 30 minutes for cold food and argued with the employees for not believing me I knew what I ordered. totally a waste of my time and had terrible customer service
Usually very fast and good. Today they were slow, only 1 drive thru open. Fries were cold, and they got my soda wrong.
They were moving the drive thru fast, although we ordered 3 senior coffees, 2 of the 3 were cold, like room temp. I could put it on my forearm, finger in it. Had to go back to get 2 exchanged. Thats unacceptable.
We ordered two drinks waited in line to pay for 10 minutes then when I asked the back window to get my drinks I was told no. As we approach the front window there are 3 kids goofing off and the 2 girls are in each others faces screaming come at me
Fairly good place to eat.
I was 2nd in line on the left side. 15 cars passed me on the right and they kept coming..I pulled out and left. After I made my way around to Mitchell..the pickup in front finally had her order taken. Pitiful!
Place was busy but we received quick service to order our meals. Food was delivered to our table within a reasonable time. It was clean and neat. The weather was a little cool that day but inside it was a lot cooler so we were a bit uncomfortable while eating and hurried to get out.
Only place open at 11pm. We were 16th car in line at the drive thru. People were highly efficient and ran smoothly. Friendly group. Still no inside dining thanks governor Whitmer.
Best daily double burger ever first time we had it and the lady at the pick up window was the best and Im from Florida and honestly she made everyone look pathetic she was a ray of sunshine when it was snowing
Lines are always a bit long and its kinda a fifty fifty shot on whether or not your foods gonna be accurate not to mention some of the employees kinda have a hearing issue when you go to order
This McDonalds location has gone downhill DRASTICALLY in the past few years. The line is always ridiculously long, and the wait times are insane. It takes roughly 30 minutes to get through the drive thru line at any given time. Also, mobile ordering doesnt make it any faster, by any means. The manager has been incredibly rude to me on multiple occasions. I will drive out of my way to go to any other location.
Drive thru service is quick as long as you dont have a special order
They have absolutely no idea how to read orders, will get yours wrong and will forget items, causing you to spend another half hour to get it fixed. Don’t go unless you got time to mess around.Edit from two to zero stars. Although I can’t put zero do one will do. Lazy. If you ask for any food edited like a plain hamburger they won’t bother editing it, messing up your order as soon as you tell it to them. They won’t blend your drinks if they need blended. They’ll hand you a spoon 1/3 the size of the cup and expect you to stir it with the spoon. I don’t know about you, but I don’t want to shove half my hand into my drink just to mix it.
I just want to give a shout out to the drive through window customer service team. Yes, they prove that you can still be really nice under pressure. Haven’t had anyone this nice help us in months. Thank you!
Edit: after 4 months of not coming back I decided to give this location another try... rude, and once again order was wrong. With no desire to make it right.I have been refraining from writing a review for the last half of a dozen times Ive been to this McDonalds. They have gotten very rude and arent capable of making orders correctly. Down to simply not putting ranch on a snack wrap. They even put the receipt saying no ranch on my snack wrap. So I got the privilege of being sick the rest of the day. Well today I expressed how my order wasnt what I ordered and I was told have a good day and she closed the window.
They never get my order right. Dont go very often but everytime I do its always missing something. Last time I ordered a 4pc chicken nugget happy meal, and a 6 pc nuggets and fries for my grandkids. Got to their house didnt get juice drink or Apple slices with happy meal and the 6pc nuggets there were only 4 pc. Tired of complaining, doesnt do any good.
Drive thru service was slow but in all fairness, they were busy. However, ordered a 20 peice nugget with sauce, was given just enough for the amount of nuggets ordered but 1 container was punctured so couldnt use it. On top of that, the nuggets had a slight rancid taste to them so not sure if it was from the nuggets or the oil they were cooked in.....
They are alright, last time I went there, they gave me cold old fries and forgot the 2 sandwiches which were part of the meal. After sitting in line for another 15 minutes because you cant go inside they replaced all of my food for fresh food. I was impressed.
We were so excited this McDonalds got our order correct and it was hot!!! The lady who brought it to our car was so friendly and cheery early in the morning too! 👍
Bun on my chicken sandwich was burned black. Drive through staff was very absent minded. I wont be going here again. McDonalds is supposed to be consistent. This place isnt.
Said at least 3 times no cheese on burger. Guess what, cheese on burger. Go back through drive thru and after 10 minutes trying to resolve the issue, ended up driving away. Fries were cold and nasty also. Never again. Should be negative stars.
Horrible food, slow service, old nasty food. Went there 3 times for a reorder for a mess up on an original order and got every single one of them wrong and sent out old food. Workers are very rude and need different employees.
Stoped by on the way up north. I waited for 30 minutes for my food to done to be told they dont have it. Then I said forget it to just give me a refund so I can get on my way. They refunded my food that they didnt have and gave me my wifes. I said look I am going somewhere else. We would like to eat together. I asked for a whole refund. They gave it back but charged still for the drinks. Amazing that they wouldnt even offer the drinks for free since we had to wait over 30 minutes and left with no food.
Going thru the drive thru you just PRAY that they get your order right...but of course NOT..ask for no pickles..what do I get but extra pickles...lol
Its one thing to mess up my food. But they seriously forgot my kids burger🤣🍔 . Like are you kidding me. Two stars sence I had to drive back and wait 20 minutes for it.
Was in drive thru for ever, asked for an orange juice got a dr. Pepper. Not sure how an orange juice can be mistaken for a dr. Pepper. When I brought it up to the cashier, I was the wrong one. I dont even like dr. Pepper
Always nice and polite and never screw my order up. Its the only McDonalds I go to on a regular basis. Good job guys!
I have never so consistently waited so long for drive thrus. I keep trying thinking its only the time of day or new employees being trained... but its still so incredibly slow. My husband refuses to go anymore.
The food was great, the only problem i had was that the line was very long, and when I finally got to the ordering station the employee was rude and pushy.
Had to wait, didnt get complete order
Literally ordered a hash brown and a sandwich and had to wait over 15 minutes not only that but not did I only get pulled forward I’m watching about 20 cars now get served their food, I’ve worked at McDonald’s and we’ve never been this bad. I have graduation today and these people are determined to make me late, not only that but they also got my order wrong and gave me cookies for the wait that were stale Go to 1-15 McDonald’s not boon road.
Was super busy and took 20 minutes to get food had to listen to the guy at the front window explain his life story. Young women at second window snapped at me when I told her she gave the wrong food and argued that I was wrong. When she fixed the order she picked up my iced coffee like the was gonna throw it three the window flaring at me with hatred be a long time before I attempt to go again.
Quite possibly the best McDonalds Ive ever been to on a regular basis, and Ive been to a lot! I dont think Ive ever gotten a single piece of disappointing food in all the years Ive been going here. The food has always been fresh and piping hot and exactly how I want it.
They dont check to make sure the nugget boxes are full. Ordered some 10 piece boxes and some of them had as little as 7 in them. They did get it fixed and remade the order when it was brought to their attention, so its not all bad.
Ordered 2 combo meals and a happy meal, they added on 2 extra pops which i paid for just because it was hot that day and didnt feel like waiting, they NEVER give you napkins, and only get sauce for nuggets you ordered 50% of the time, not to mention the burgers were definitely made a little sloppy, definitely NOT going back, tired of spending 25 dollars and cant even get napkins, or possibly missing items from your order, or added on items you didnt even order, such a disappointment, i visited here July 5th 2020or so, so was a recent visit
Convenient location and an OK place to eat. The coffee isnt as good as it could be and is often overly hot which makes it hard to drink. The food isnt bad but isnt very fresh tasting. The best item on the menu is the fries which are better than any other fast food chain.
Disgusting, soggy box, ripped. food just thrown in the bag. wrong lettuce on my sandwich. a million pumps of mayo. absolutely disgusting. i thought lake city was bad... this is worse. i’ll drive 30 mins back to lake city.
Charged my card 4 times for my order. When I caught it reviewing my account couple days later I called to speak to manager. Girl who answered phone claimed to be a manager. I explained the situation. She got an attitude and asked me repeatedly how would they charge you 4 times. Rude terrible service. Now I have to drive a half an hour out of my way to go back to get the money that was wrongly taken in the first place.
I have been here 5 times or so, and they are, without question, the slowest Mc Ds I have been too. 20-30 minute drive through
The cashier was really funny and polite. She really cracked us up! My biscuit was fresh made and not sitting underneath heat lamps to get all stale and gross.
Change your nasty Grease thanks for the gut pain and the skids
Every time I go through this drive through I get treated like garbage and my food is never correct. It’s 2:30am. The drive through worker didn’t even look at me, didn’t talk, didn’t give me all of my order, not to mention that my fries taste like they’re over a day old. PSA, if you don’t like having to deal with costumers, don’t work in costumer service.
This place was amazing...i mean, Ive been to a lot of McDonalds and this was by far the best.... upon arrival, the style of the building in and out was So modern, classy and clean. Service was quick and efficient, best food Ive ever had at a McDonalds, like, extra sauce on my steak egg and cheese sandwich for instance.... then, to top it all off, this sweet little lady going from table to table with coffee. Great breakfast and experience.
After arriving at the drive thru that was empty, I paid for my two burgers and then proceeded to wait for 12 minutes only to be told that there was a delay and I would have to wait 5 minutes or more. The employees were easily seen talking and having fun. I ended up driving off with nothing because my lunch hour had ended. Upset does not even describe me at this time.
My son and I had a wonderful time during or dinner. The lady who took our order let my son pick out his own town and talked with him while he ordered his own happy meal. Food is normal but what made it was the time she took with him. Its all about the people.
This McDonalds is always clean and friendly. The big lobby and different seating options make it a pleasure to visit and sit. I come here often and even when theyre suffering from call-ins, the people are always friendly and efficient. This store seems to try new things before others so its always interesting to see what theyre trying.
The lady we ordered from was pretty cranky. I asked her if they could make me a big Mac with chicken instead of burger, since I cant have burger. She gave me a face like I was asking to make a burger shake or something. She says No thats a special order. Okay thats fine I said. She messed up the order and I didnt enjoy getting her not so happy attitude, how annoyed she was at my simple question and getting the order wrong.
Ordered curbside. Had special instruction for a certain item like Carmel drizzle to a mocha frappe. The woman that brought my food out told me her machine printed chocolate. I didnt argue. But it was black and white... Printers dont have minds.. WYSIWYG
11:55 and refused my order but they allowed their little friends order their food.. Heard the whole conversation while they was in front of me.. You close at midnight lights on and everything
A bit slower in the drive thru than their normal zippiness, but food was typical quality.
We all no things are not normal so with that said. I dont think if you have to ask every time for napkins or salt and pepper . And then get told its in bag and it is NOT .
If there is a milkshake machine in a McDonalds, I bet its broken.
Staff is always friendly, but the food at this place is hit or miss. When they are busy its best not to go because the food quality drops. I get it...they have to go fast. When they are slow ..everything is 10 times better. Just a tip.
I always get exactly what I order from here. Theyve never messed up my order at this location. Its always clean inside and despite always being busy, I never have to wait long at all for my food. Longest wait time was like 5 mins.
Just have to be careful about who is working. Some days I get good service. Some days I get cold coffee!! Overall there about the cleanest McDonalds Ive ever seen! And the customer service is actually pretty good!
The worst customer service ever! This place is unprofessional! Ive been there countless times and I order a kids burger with some topping on it and its like pulling teeth!! They can never get it right. Im not sure whats so hard about lettuce, pickle and tomatoes on a burger but then to have an attitude with me the customer afterwards is uncalled for. We then saw said worker go on break to order food! Just because your tired, hungry and wanna get off work does not give you the right to treat your customers in such a way. Please address this issue.
We waited in line for a about 30 minutes to get breakfast as jus as we were about to order breakfast the menus changed an they no longer were serving breakfast at that point! Was very irritated & just left without patronizing their business!
I waited in there darn line for over a half hour just to get a cheeseburger and fries I was there the other day and I was in line over 45 minutes they need to learn how to pick up the pace
I usually go to this McDonalds everyday after work. This morning at 2am I was in the Drive-Thru I had my wallet in between the door and the seat when I went to open my door to grab my drinks, my wallet fell out without me realizing. I go to look for it when I got home call McDonalds she said it was there and she said she watched my wallet drop out of the door and tried to chase me. But the thing is I stayed in the parking lot for a few minutes to eat. and now theres $80 missing out of my wallet when I picked it up. The manager tried telling me that they dont think anybody took anything out of my wallet. Without looking into it before hand, she gave me her opinion, practically calling me a liar. I know it wasnt the manager it was the girl who hand me two drink. Only because, I talked with her on the phone. So please be careful! What Im disappointed about is that I enjoyed the world workers and thought my wallet was safe with them. Until I got my wallet and counted my money and talked to them..
Not the fast food spot we frequent any more. Numerous cold orders and sad customer service. We have asked for cook to order and even then the quality is mediocre. Sad to say i wont recommend and wont dont trust the food safety of this particular store.
Waited forever for my food, fries werent cooked, dirty bathrooms. And a special shout out to the girl behind the counter who was dancing and apprantley had nothing better to do, even though several customers were waiting to for food and to order. Do not go here unless its an emergency
2 drive thurs, only one open.. VERY LONG waiting line. Cant go in to order food... This isnt the only McDonalds that doest this. Its very hard to get something to eat, when a person drives a semi.
6 cars in line and I still had to wait 35 minutes for my food. Only ordered 2 quarter pounders and a 10 piece...
Love the support for our Ronald Mcdonald house by our Cadillac crew!
The wait was short, the drive through people were pleasant and had smiles on their faces.
Line way too long in the drive thru. It makes it literally impossible to get back to work from lunch on time since I only get a 30 minute break for lunch. I had to eat while driving and could not enjoy my food.
Literally the last 10 times I’ve gone through the drive thru and ask for ranch and they forget it. I work in fast food and it’s not that hard to remember sauce in the bag.
Slow they need more workers.
I went inside to order, just apple pie and icecream. The person that took my order was Pleasant. I was told that they needed to fry the pies but it should be only a few minutes. During that time I noticed there appeared to enough staff, however most of the staff was trying to figure out what the problem was with the order screan other staff was shrugging their shoulders and having their hands up like whats going on. What appears to be the one in charge was trying to help with the long line at the drive thru. There appeared to be 3 staff at the window and each had a confused look on their face while the manager kept putting orders by the window persons. Window staff would ask the manager which order was which. Manager would tell them to look at the screen but before she would take the order over to the window she would clear the order off the screen so the window staff didnt know which order was which. The window workers would ask the manager which order was which as it was off their screen. The manager would say I dont know what to tell you.The floor behind the counter was a mess with french fries fry holders, burger warpings and appeared greasy which would be a safety issue for the staff. They should be happy that MIOSHA didnt visit them.Well after 15 minutes and melted icecream cones my pies came and was given a warning of them being very hot. I asked for new icream cones which brought the manager over to ask what the problem was. I told her that I had waited 15 minutes for the pies that I had ordered and had been told that the pies would be write up and the cones were put on the counter. I was told that I should have eaten them while the pies were being cooked. I asked her why wasnt I offered the chance to wait for cones to be made when the pies were done. She asked if I wanted the cone that was given me or pay for new ones. I than asked for my money back. A different employee came up with my pies and turned around and filled the cones that I had ordered and apologize for the wait. Oh by the way the cones had paper.in thrm.Im glad I didnt order any thing else and glad that I will not come back to this mcdonalds.
Long wait in line and even longer wait after paying at drive thru in addition to an incomplete order. Not lovin it.
Very disappointed I purchased three cheese burgers and when i went to put more pickles on one od them at home for my son there was a bite taken out of the patty that someone tryed to hide with cheese compleatly disgusted
Service time is reasonable. Food is good for fast food and prepared with consistency. Restaurant has a clean appearance. Coffee is better than some sit down restaurants.
The Drive Thru at night is a joke... I understand they want us to have fresh food, as well as customer satisfaction but EVERY NIGHT, EVERY NIGHT, they get a rush at 2a and never prepare for it.. NEVER... It took me 17 min to get my food... Nothing takes that long to cook... Ive worked there. Unacceptable.. 3rd shift Meijer employees have no longer been going there for lunch.
We ordered 5 40 peice nuggets ahead of time and prepaid 20 minutes before hand and these employees waited until we got there to start our order telling us its a half hour wait thats exactly why we preordered so we didnt have that long of a wait like what is wrong with these employees
We stopped at 3:30 p.m., this McDonalds was moderately busy. The man in front of us was returning his sandwich which was made wrong. We ordered an iced coffee and a large coke. We waited almost ten minutes for a cup covered in sticky caramel. I had to ask for our cup for coke. While waiting the lead employee was scolding the baristas about wiping the counter. Dont go to this McDonalds, its not very clean or efficient.
They said a big breakfast dont come with pancakes unless you order them added Ive never had to order them added anywhere else very sad was my kid and very upset dad seeing her disappointed before school
McDonalds food has gotten to the point where it tastes awful. The hamburgers have no flavor at all. Most of the time they get the orders wrong. Not a place I go to very much anymore. This is definitely not the McDonalds I remember from my childhood.. Way over priced.
Sat in drive thru line way too long for 2 burgers. Employee did not have cars pull forward and bring their orders out. What is the sense in having the parking places reserved and not using them?
This one will legit mess up your order 99% of the time. Be prepared to go around the loop again or check your order before leaving the window.
Great service, great breakfast
The food is great. But the service is always very slow. I eat the forr breakfast m-f and oder 1 breakfast burrito and its 15 minutes or longer everytime. And thats waiting at the window for my food. Other people wait in front of you,if their food isnt ready pull ahead so mine isnt cold.The people are great always polite and curdious.
They dont always get the order right but 1 mistake out of all the visits isnt too bad. Fast service at this location.
Brought my xbox in to download an update. We have very slow internet at home. I often come sit and eat while it updates. I was told by a worker that their general manager says Im not allowed to play games here. This is at 10pm, lobby empty, 2 hpurs before close.I explained that there was indeed no game playing, just a simple download, and was left alone. Dont advertise free WiFi and try to restrict a paying customers usage. I will be writing the regional manager about the horrible customer service.
I put in a curbside order today and I sat there for 15 minutes and never got my food said caller busy after 8 times of calling and I wont come back.
Ive only had a few bad experiences here that arent even worth mentioning so thats why they didnt get all 5 stars..but I will say this...The lady who walks around smiling at customers, refilling coffee and giving the occasional quick chat... makes this place even better than all the McDonalds around us! (A big Thank you to her!)
We decided to get breakfast here and we ordered 2 ham egg and cheese mcmuffins and 3 sausage mcgriddles ... they gave us the wrong sandwiches and didnt give us ham on our mcmuffins. Sadly disappointed
While the staff were very kind and friendly, there were still missing food items. I would definitely return, but would double check my order once received.
Order is almost always wrong. Insane waits in the drive-thru. And 2.69 for a small mocha were the cup is only 2/3 full.Update:Dont use the drive through. THEY NEVER FILL THE DRINKS!!!
Nice place for a quick bite. Not a fault of this McDs but prices are through the roof these days for fast food! Only issue I ever had here was a half full cup of mocha, which once I took it back in they gave me a new one.
I was thinking to myself man my blood doesnt work hard enough to get through my body and I was like I know how to fix that 🎆Thanks McDonalds🎆
The food is just that fast food. The service was pretty slow for only having a few people in the drive thru. Dining room was closed which is expected due to covid.
Aweful..cold fries and half the nuggets were hard. Very disappointed and was in line for a half hour waiting to order!
If you go there after 10 p.m. there is almost always a 20 minute wait. As a high traffic McDonalds, you would think they would have resolved this over the past few years it has been open.
Good food longer then normal drive thru time but not a deal breaker.
They got my mobile order right even with a line around the building. No complaints
Out of the seemingly thousands of times Ive visited, morning, midday and evening, only tangled my order up once. Food is always fantastic, customer service is great. Even for the poor girl who almost fell over on a child lmfao
Service is almost always terrible. But quick. Good luck getting any communication other than pull forward
Only issue was a shortage in my order due to lack of supply which was not known when I ordered but they did make up for it with a free extra.
There was a worker being bullied by the other workers and it was cruel to watch, the worker being bullied I think was called McKenzie, and a worker who was abusing another worker was called Julia. I went in, hoping for a lovely environment, the worker called McKenzie seemed so lovely, it was such a shame to see. But if I dont see something done about it, Ill take it up with a higher source, I wont stand to see innocent people assaulted like that, it made me feel sick.
Always fast drive thru! Thanks for being speedy!
Was having a coffee before leaving to hike the NCT and a nice lady came out and refilled my coffee before we left. Have never had this happen at any other McDonalds restaurant before. Great work and thank you!
Incompetence runs high at the this location. Managemeny is extremely rude. High wait times. Cold food. Accuracy of order is ALWAYS wrong.
McDonalds is a joke and should fire everyone and start all over with a new staff. They are very unprofessional and Im speaking as a customer and a former employee. They have the worst training of any place I have ever worked at. You can not consider it training at all actually. And as a customer service is slow food is either old or they get your order wrong. Probably because they are doing something else instead of focusing on the customers.
Food was delicious and worth the busy line wait. the two drive through lines are not convenient I got stuck in the first line could never get out, finally a gentlemen from the 2nd line stopped and waited so I could get out to the 1st window.😒
Short staffed.UPDATE: On October 27th they served my boyfriend and I 15$ worth of food and here is what we got.A double quarter pounder that was so full of grease the burger bun was filled with it, his hands were covered in it, and on top of that it was cold and RAW and PINK.We reciever NO napkins in our drive through mcdonalds bag.Our 2 cokes we got separately were flat.My chicken nuggets were cold and tasted so horrible that I could only eat 2 out of the 10 piece.They were NOT busy. There lobby was closed at 1am, there were no cars in front of us or behind us. PURE LAZIENESS. Also one of the workers Gabby Williams called us names because of us being displeased with our food here.
Fries never taste good at this McDonalds. The large fry looked more like a small. Food looks like it is smacked together and cheese is rarely melted
Not horrible but hate wen they get my order wrong almost every time I go here
They were out of onions at 7pm and put cheese on my quarter pounder- no cheese. On the upside, the server made certain to wipe off my drink cup before handing it to me.
Took my single order of (2) mcmuffins and only gave me 1 sandwiches are going up and Size shrunk again
Food is always hot and fresh but the wait is typically long and order accuracy needs improvement. Not the best if in a rush or getting food for a picky eater.
I go every Friday morning before work. Every time I go there, the frappe machine is broken, or they are in the process of cleaning it. I mean, every time?
I love McDonalds like a fat kid loves cake and I would know cuz I am a fat kid who loves cake....maybe I should take away a star for the fact that McDonalds doesnt have cake...nah, Im still Mclovin it.
Messed up our order. We waited in line almost 40 minutes.
Its McDonalds :) Sometimes its good, sometimes its bad. Depends on if theyre in a rush or busy with something. Other times are quick & easy purchases with fresh, hot food.
Get the app. You can order on line and get curbside pick up. PLUS there are great deals daily. The coffee is awesome.
Waited 45 minutes for them to get my order all wrong and forget the kids meal drink
Waiting for the food took about 30 minutes in drive through. Food wasnt warm at all n there was hair in my burger. The cashier was a cu t
It was a McDonalds. A simple order of fries took 5 mins to come out, no napkins etc. A very hard place to get into from the street. Just generally poor, typical for them.
The last 5 times Ive been here Ive spent 20 mins in the drive thru and most of the orders where wrong... this place is awful and full of scam artists my large fry contains enough fries to be put in a small fry paper pouch
Great service every time we come here, food takes a little bit to come out, but always tastes great
Nice breakfast at McDonalds in Cadillac quick service and nice and hot. Loved the coffee. Thank you 😊
It takes them forever. I would recommend checking your bag of food before you leave. There is always something missing!!! Not the Cleanest fast food restaurant!!!
For some reason the system is always updating at the lunch/breakfast change over time. I show up a 3:35am and they refuse orders, saying system updating.
Like all mcdonalds. They keep raising the prices and still get your order wrong
Sausage biscuit was barely warm, almost stale. Biscuits were hard and crunchy on edges. Employees were great.
I hate drive thru. They have become so much slower. And they are not even doing inside orders now. It is terrible just when you want to grab a drink.
I had great service and really good and even fresh food. Even though its a fast food place it is still a nice place to eat when you want fast food.
McDonalds.. what else needs to be said same old same old
WOULD BE GREAT IF SOMEONE ACTUALLY ANSWERED THE DAM PHONE.... I HAVE CALLED 12 IN THE PAST 2 DAYS AND NONE OF THEM TIMES DID THE PHINE DO ANYTHING BUT RING AND RING IF THERES A PROBLEM WITH THE PHONE THEY SHOULD UPDATE IT ON HERE OR LEAVE ANOTHER PHONE NUMBER IF THIS ONE IS NOT CORRECT!!!!
Had to wait in drive through for 9 minutes only left me 10 minutes to eat. No sorry for the wait and my sandwich was cold very disappointed.
Took us about half hour to get in and out for breakfast to go because they couldnt get our order right. When we finally got it, it tasted good though.
Ordered cheese burgers, fries and pop. When I got to the pay window is when I was told that they couldnt sell cheese, WHAT!!! And why wasnt I told that when I ordered, ummm no answer. Why cant they sell cheese again no answer, got my fries and pop and left a little pived.
It was horrible fries were cold after waiting fo 9 minute. Ask for hot fries they got mad and yelled pull forwrd very rude
Drive thru only. Everyone else is opening their dining room, why not this McDonalds
Love to simply get two cheese burgers. Quick food, fast service, and typically friendly faces. This McDs is a cut above the rest.
Got my order wrong. And the young man at the window was rude.
Well, it is a McDonalds, so its kind of hard to say its a 5 star restaurant or experience; I will say that they are a bit more consistent than other locations for predictability, so as far as McDonalds go, this is one where I visit on a somewhat regular basis.
Total reviews rating 3.4
199 Reviews for McDonalds 2023:
Review №1
2022-07-03Easily the worst and slowest McDonald’s I’ve ever been to. I thought I was at Burger King it took so long. Ordered a cheeseburger at the self order kiosk and after a half hour of waiting I asked about it. They just had it sitting under the warmer. Zero attempt to try and get it to me. There was also feces all over the floor at the entrance. Can’t imagine that was cleaned up quickly if it’s like everything else they do.
Review №2
2022-07-10Lobby is always closed, drive through takes mroe then 30 mins, and the food usually comes out wrong. Can’t ever get my coffee order correct. Do not recommend sitting in line.
Review №3
2022-03-12The line was long and moved slow meaning service was slow. When we ordered the employee was taking forever because she did not know where the oatmeal button was on her machine??? what! After receiving our coffee and water we waited about three minutes more at the pick up window they asked us to pull up to the next window and our order would be given to us there. We waited there for an eternity (4-5 minutes) when I finally went inside asking where our order was. A woman in a burgandy shirt said yeah, I was just going to bring this to you, and here is a refund for one oatmeal, we only had one left. I took it to the car and parked so at least my daughter could eat. Opening the bag, there was no extra raisins or straw as requested when ordering. I had to go back inside for a straw and raisins. Our total time from order to eating was over 15 minutes! I guess this explains why the last time I visited a McDonalds was approximately 6 or 7 years ago on M-115 in Cadillac MI where my experience was bad as well.
Review №4
2022-07-21I stop here when we go to town to shop and always pick up a diet coke. They are better here than from the store.
Review №5
2022-02-10The young lady that waited on us, my husband and four of my grandchildren seemed to be working alone. She was so sweet and she moved like she was on a mission. I loved the service and my grandchildren especially loved the milk shakes.
Review №6
2022-02-07I stopped in to get a hot mocha with extra whipped cream and they put it in a shake cup and handed me a straw. Im sorry but what kind of sorry person put steaming hot coffee in anything but a coffee cup? The girl taking money was extremely slow, over all the service was horrible..
Review №7
2022-07-10What a joke this place is the slowest fast food in the world 35 minutes in line what a joke if had 0 stars id do that better off to go to a sit down restaurant
Review №8
2022-04-30Instead of just saying they werent going to take any more orders, told me to please wait a minute then 10 minutes later told me they were closed. I understand they were busy and it was close to closing, just tell people straight up so they dont sit around.
Review №9
2022-05-03I don’t normally do this……. BUT today service was not professional at all, we got pulled ahead and waited a total of 15 min AFTER paying for food, NONE of our food was fresh at all….. what was the wait for??? Absolutely absurd!!!!!
Review №10
2022-05-06The order taker was very rushy but my cinnamon roll was hot and creamy good a d my caramel iced coffee was perfection