Kerbside pickup
Yes
Menards in Wyoming
Categories
Location on the map
Wyoming, Kent County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Planning
Quick visit
Yes
Recycling
Light bulbs
Yes
Payments
Cheques
Yes
Phone: +1 616-257-3046
Site: https://www.menards.com/store-de...
Site: https://www.menards.com/store-de...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–9PM
- Wednesday:6AM–9PM
- Thursday:6AM–9PM
- Friday:6AM–9PM
- Saturday:6AM–9PM
- Sunday:8AM–8PM
Menards in other cities:
Comments (199)
Had to return entire order in order to receive my money back from a item that was wrong size.I spent 23$ used a 3.49 rebate .Tried to return a 11$ item and Menards tried using my rebate toward it even though I had plenty left on receipt to cover rebate.Instead of giving me back 12$ They tried giving me 8$ .Um NO I PAID 11.41 FOR ITEM THATS WHAT I WANT BACK! I returned entire purchase and went to Home Depot and bought items and got much better customer service ! Same pricing!! Keep on loosing money Menards youll be the next one on the closing block !
Clean store, helpful staff, excellent selection of merchandise and a great shopping experience. I found everything I came for and many other things not on my list 😂 Happens Everytime.
Usually have all the items im looking to purchase. Better than Home Depot in quality but a tie with Lowes. The mail in rebate need scrapped. Prefer instant rebates and mitary discounts. Wishful thinking right...
An eclectic mix of unique merchandise along with the usual home repair store stuff. The personnel are always helpful and friendly.
Came in and picked up our new grill this morning, had to wait an hour or so but they loaded it in the trunk. My wife put it together. Shes pretty handy🔧👩 Lol should be set for the apocalypse now, oh boy! #🔨🔧👷🀄 12/3/2020 came in and got our Frazier fur Christmas tree.🎄 turned out nice. No charlie brown here! #❤🎅😷 stay safe* Sincerly Dennis & Nancy Merryman.💏 12/19/2020 updated tree picture,
Clean, well organized place. Good deals, friendly staff.
We Love Menards, just moving up here from FL, Menards is new to us! Its great, we just love it!
I had an awesome experience by a guy that knew about plumbing. My faucet head on my kitchen sink was leaking. I just stopped Don and asked what I do. He took me to the plumbers tape and a washer to fit. He told me how to install the tape and add the washer. Being a female I came home and did exactly what he said. The turned on the water and I could wash my dishes without water going all over. My thanks to Don my 🙌
Never staff around when you need help. Store was clean. Prices are fair. Staff at checkout didnt speak to us at all
Alway buy carpet and more here and alway new staff never has my order ready on time even if I give an extra day to pick up always something
Went to buy a washer and dryer bundle. Couldnt find an employee to assist us. When we did find one, they ignored us. I will look elsewhere for my appliance purchases.
Employees are not helpful in any shape or form. Asked 3 people for help and each one gave me complete different and false information.I’ll take my self to Lowes
Hate that they give no leniency about wearing masks. They also have this strange policy if no kids allowed. Doesnt make sense. Had what I wanted to purchase though.Masks are long gone now. They are moving things around in the store so it feels unfamiliar right now. Interesting changes in some areas.
Great prices and selection on anything home improvement related. This store is frustrating though. Sure they sell out of sale items quickly, but they are also often sold out of common items like 1 PVC 90 deg sweeps for like 2 weeks or more. They are bad about restocking items like this in a timely manner! Also advertised sale priced items are not marked as so quite a bit too. This is definitely the worst Menards about these things. I know as I shop here one week.
Tried to buy a washer and dryer, waited for 10+ minutes on an employee and never received any help. Will be purchasing elsewhere.
Went to this store to get stakes for our tomato plants and the twine to tie them up. Asked a person that was working in lawn and garden if she knew. My answer Im only a cashier. Went to the service desk. My answer . Its in the lawn and garden area. Needless to say, never found it. Purchased what we had. Cheaper price than where we went but, much better service. Wont go back to Merds anytime soon!!!
Called the Wyoming store, asked if I could return a push mower as it stopped working a year after I bought it- a manager said I could return it. I was amazed they said I could and was very impressed.Brought it into the store and they then said I couldn’t and wouldn’t accept it because I couldn’t remember who I talked to. I would recommend NOT buying any lawn equipment from Menards as they wouldn’t stand by their word.
Would give 0 stars but that wasnt available. I special ordered items and when I arrived, with in the pick up time frame, they couldnt find the items. They were 0 help in locating them and showed 0 sympathy or any level of customer service skills. Go to Lowes or anywhere else.
Always disappointed when I have to shop here. They have a terrible selection and very low inventory. They are still requesting that all customers wear masks. They are not enforcing it but still hate shopping here. I have been shopping at Lowes and love it. Only go to Menards a couple times a year for things I cant find anywhere else.
The most incompetent sea of individuals ever, nobody that works there cares or are concerned and have no clue how to do their supposed job. Why do any think they perpetually offer the scam of 11% rebate, its so they can get you back thru the door. And f.y.i. the four star overall reviews score is completely phony.
Told my lumber order would show up may 15, now 5 days shy of a month and still waiting. Trying to contact the store and was placed on hold for 32mins. Hung up and called back now im on hold still. Order delivered after going to store to verify it would all show up and wouldnt be missing any materials. Order was delivered missing materials. Alot second order sent out with all remains materials. Still missed materials. Canceled remains Order and ordered from local lumber yard. Lumber yard delivered in full next day. I learned my lesson.
My experience with this Menards has been a comedy of errors and apathy. I am currently building a deck on the second floor of our house. I ordered materials from Menards back in early April. They said everything was in stock and would be delivered the following week. Unfortunately, we soon found that wrong product was delivered and some product not delivered at all. By this time, the old deck had been taken down and the new deck was half built. The product we were missing was imperative to the railing around the deck. We have a couple year old who knows how to open the door to the deck and now we have a deck with no railing on several parts. When I called to resolve this issue, I was consistently told they were ‘looking into it’ and I would get a call back. That call back never happened. I ended up speaking to several employees before I finally spoke to Nick the GM. They told me the material I needed would be in until July. Needless to say, I was never informed that that they were short any product before or after delivery. Upon independent research, I found that the Mt. pleasant store had in stock the product I was missing. I thoroughly expected the Wyoming store to send someone to retrieve this for me given that this was product they had promised to me during my initial delivery. Boy was I wrong! Instead of doing the right thing to make the customer happy, this group stayed firm in their position that they could not send someone to Mt Pleasant to pick up the product. Meanwhile, the lack of this product caused my contractor to stop dead in their tracks. After several more phone calls and empty promises to call back, I finally drove up to Mt pleasant myself to retrieve the product. When I got to Mt pleasant, I fully expected someone from Wyoming to have made them aware that I was coming. Nope! Had to waste more time explaining my situation to get another Menards employee. The count was now up to 9 different employees I had spoken to about this issue. I was expecting some level of discount or heck, even an apology, that never came. I used to be a fan of Menards. As a business owner myself, when my company fails a client for any reason, we make sure we do everything we can to make it right. I felt that this group wasn’t willing to do what it took to keep a client happy. Very disappointed. I will continue to escalate this issue to corporate.
I usually find great deals at Menards so no problem there. But the customer service is not very good, and mind you this has nothing to do with being short staffed. I purchased fencing material from them on a Thursday and had it picked up on Tuesday of the following week. They didnt have all of my materials I paid for and I was told I had to wait until the next delivery. I was ok with that,so I called a week later to ask if my panels were in ,they said no it should be 3-5 days. Okay I waited another week and called back and was told its not there and they didnt know when it would arrive. The person was very dry ,unfriendly and unconcerned about my issue. Um hello I PAID FOR THESE THINGS!! I was over it went to get my refund for the materials they owed me. 😕very disappointed
Despite it being 2022 and after a global pandemic, they still don’t take touch to pay.
Dont buy snowblower in menards, after you leave the store with one you are on your own.they will not take it back. It happened to me right now
We ordered wood for a new deck from here and got it set up to be delivered between 7 and noon on a Monday. No one showed up. Emailed customer service who said that “oops, someone left your order on pending instead of confirmed. How about Friday between 7 and noon.” Ok. Friday rolls around and nothing. Contact customer service again and we are given nonanswers and they set us up for delivery on Monday. The company they contract with to deliver the wood dropped it all off in front of my garage. I waddled my very pregnant self outside and said I have an Doctor’s appointment and you’ve completely blocked me in. The third party delivery guy says “too bad. I don’t work for Menard’s. It either stays there or I take it back to the store. Not my problem.” Just horrible customer service, missing delivery dates, requiring you to track down where your stuff is, using unreliable and rude third parties.
Asked for help, wasnt helped. For over 10 minutes 4 employees in the paint section stared at me with my arm raised, waiting to ask a question. Employees laughed at me. I complained. Employee said i asked question wrong (you raised your hand). I complained. Manager said i asked question wrong (you raised your hand, and in 8 years ive NEVER seen that!) I complained, asked for owner. Owner said i asked wrong (you raised your hand). I said i was going to lowes, he said he was calling the cops and charging me with trespassing. Officer adam came out. I was not charged. Italked with a nice officer, left, asked my question and made my purchases at lowes.If you go to menards and have a question, RAISE YOUR HAND. Youll get a heck of a story from a guy (Claimed-to-be-Owner Nick, not yhe registered owner though) who would rather call the cops than tell his employees to ask how they can help customers with raised arms lol. Hell of a story.I have social anxiety, and arm raising is the only passive way ive ever signaled that i have a question or need help. If that was wrong i certainly didnt mean anything by it, and just wanted to see if they had larger sizes of acetone left in the back. I was insulted, called a liar, and blamed because i raise my hand when i need to ask a question. I always thought it was courteous and efficient.The lowes just up the street was cheaper for what i needed, and they asked me how they could help after i raised my hand. No attitude. Funny how much money such a little action can cost a store. We just bought a new house in the area and have many slated home improvement plans.First time in a menards, NEVER will go back or refer anyone here the rest of my life. If you value knowledgeable and helpful employees, go ANYWHERE else in the area, or wait the 2 days for prime, youll be happy you did.The lowes employee who helped me after seeing my raised arm said, after hearing a short version of the story while walking to the acetone, They didnt want to help you. Regardless of the reason, thats the definition of bad customer service.I agree.Ill be contacting corporate and, if needed, media with some of my footage.EDIT: The person who called the cops on me was an employee, but was not the owner. Received an apology from corporate. Open complaint with BBB for each employee/boss who blamed me, but they already have an F, and I dont anticipate a resolution attempt. Unless I hear back regarding BBB, this terrible consumer event is behind me. Yeesh.Received BBB response 14 days later. Apparently they took the employees at face value, and the response called me a belligerent liar, and used the police call (which i insisted he make) as their sole proof and reasoning.I have NEVER seen a company incorrectly double down on blaming the shopper and avoiding saying sorry the associates didnt help you when they saw your raised hand, they should have. Thanks for stopping by Menards!. Insteaf, the saga continues, and I contact lawyers and media this week. lol.
Very unprofessional managers at that store! One year later, unloading became quicker but not a lot of personality on a workers, wow new faces manager nice
I placed the ordered over the phone, and set up a delivery day and time. They said it would be sometime between 7am-noon. They were here at 8:30. The driver was very nice, plus very safe when putting the materials in our driveway 👍🏻
We have made multiple late orders that need to be picked up in the lumber yard out back. When you pull into one of the numbers pick up spots do not bother calling the number on the sign, there is no one manning the phone. When you go inside do not expect someone at the desk to help because there is no one manning the desk. Once someone does arrive to assist you, do not expect them to be able to find your order in a timely manner because it most likely will not have been entered into their computer with the correct bay number. In short if you plan on doing a order that needs to be picked up out back, pack a lunch.
I ordered $1,200 worth of materials for a retaining wall & they said that it would be delivered on May 13th. Between 12:00-6:00 pm.Im on the job site paying a crew to be there and it was going on 2:30 so I thought I would check on my delivery status. They said that their truck broke down and that I would not get it until the following week. I had another job scheduled for the following week so I had to rearrange my entire schedule.I said why didn’t I get a phone call????He said, well, we are short staffed!!! 😡😡😡😡😡It takes 30 seconds to make a @&&$&&@ phone call!!!!!!Not Happy!!!When I called Nick the General manager to voice my concerns, he just transferred me to delivery!!!!Piss poor service!!!😠😠😠
1st time being here. Had to replace a vinyl fence I bought in Holland but they didnt have anymore so I drove to gr. The casher with tattoos on her left arm was really professional n kind. Made the whole process easy. Thank you.
Some of the workers here are rude, but they always have good prices, and products
Mostly lazy angry staff. Seriously, dude at the back gate refused to listen when we wanted to confirm items in the truck already, in our way in. Then wanted to argue with us having to many items on the way out. Barely spoke English either. But sure was fast to open the gate when we asked for a manager
I might not have agreed with all their extreme mask policing they did during covid, however they continue to have decent prices and alot of the things you need for a home. We did our kitchen with them years ago and it still looks nice. I go to Home Depot, Lowes and Menards like most people and compare prices.
Customer service here is terrible. No one says hello. You have to hunt for someone to help. Asked about a remnant rug with no label and he says I dunno, well how much will you sell that to me for, he says i cant sell without a label, serious??? Ordered a cabinet online so I dont have to go in order was ready but took 40 min at store to get it. Terrible customer service!!! I spend so much money there, many people do, but we expect good customer service!!!
Not a bad place to shop as far as big stores are concerned unless you actually would like some help, lol. But hey at least they still have enough employees to be open.
Any Menards I have shopped is always a pleasant experience. Im rarely shop the Wyoming store, but today I needed blinds cut. I called first and JJ answered, he was knowledgeable, patient and kind. He was able to answer my question over the phone and preceeded to pull what I needed and said he would set it aside at the flooring and window treatment desk. The blinds were waiting for me when I arrived. JJ asked several questions about the width of the window, how long it was, and if I was hanging the blinds inside the window frame, or outside of the frame. These were all questions I had not taken into consideration. I decided to purchase the blinds and hold off on having them cut until I could find out the answers to his questions. JJ was a huge help!The Wyoming store was clean and the departments were well signed. Other employees were also friendly and eager to help. It made my shopping experience quick and efficient.I would suggest downloading the Menards app, after searching for what youre looking for, it will show you where your item is locate in the stire. This saves a lot of time. The app will also tell you if your product is in stock and if your item is out of stock you can check surrounding stores for product availability.The app has a search field and a bar code scanning feature which come in handy while shopping.I have also ordered online and picked up my items in the store. This process was easy to navigate on the app and in the store.Over all, the Wyoming store was a great shopping experience. Ill definitely shop there again.
I usually love Menards but looking at the amount of dead plants in the plant department is very upsetting! Nobody bothered to water any of them and I am seeing trees and plants that are marked $25 and up completely dried up and tossed out. The amount of $$ lost is overwhelming! I did buy two lavender trees hoping to get them healthy for birthday gift. I have been looking for them and out of luck everywhere else!
Visited two days in a row. First day, with my mother and we were looking for dehumidifier. Online website showed many options. In store, not much selection available. Store employee indicated that the dehumidifier is a seasonal item and the store was in the process of changing out the seasonal items. Second day, wanted to purchase various outdoor items. Tried using the Menards app while outside the actual store, in the landscape items area. The items were too heavy for a cart and Id wanted to be able to drive in and pick up. The Menard app refused to accept my email, my daughters email, etc. Too many problems with the app. Returned inside store, tried cashier, then guest services. Management ignored guest service employee. Guest service employee suggested the building supplies services for a order ticket . Returned again to go through yet another cashier to purchase items. Finally, able to pick up the items Id wanted. Just spent far too long in line.......frustrated from the experience. Next time, I will contact the building supplies services first ......
So after years of shopping at this location while we lived in the Wyoming neighborhood I continued to shop here even after I moved across town. But today we purchased a wagon and it was supposed to be pulled for us to pick it up and we waited an hour after making the purchase online to give them enough time to pull the item and then when we finally arrived and waited for almost half hour they told us they can’t find the wagon even tho it shows that they have 14 of them in stock. They looked for it for a while and then just gave me the money back for the wagon instead of offering me a different wagon at a reduced price for all the trouble. By trouble I mean driving all the way from cascade area to 54th st and having a crying one year old in the car and waiting for half an hour and that’s after giving them an hour to find and pull the item. So I called the store on the way home to vent my anger to a manager and of course no one picks up so here I am writing a review which I really never do but as far as I’m concerned that is the last time I will ever step foot in that store and spend my hard earned money. I’ll just go to Lowe’s which is 1.5 miles from my house. Thanks for the horrible service after years of shopping there.
My family will not be patronizing this Menards location anymore. The customer service I received was among the poorest Ive ever experienced!I ordered building materials weeks ago and every time I went to the website to track the order, the status of the order reflected the same message up the the day I received the shipment. Because of the lack of update, I started to call the store to get an update from someone in that department. Every time I called and entered the extension for the delivery department the phone just rang and rang. Whenever I would hang up and enter a different extension to speak to a manager, I was told by that manager that I needed to speak to someone in that department. Eventually the delivery came and we were not prepared to receive it because the tracking information never updated. When the delivery driver came, I was working/in the middle of a meeting and my husband was in the bathroom with our children. I answer the door and he says I have your Menards order. I ask him how come I didnt get any notification that the shipment was coming? and he says if you dont want it I can take it back. WHAT?! After more confusing and continued threats from him to take my shipment back, he made the delivery and left. Days later when my contractor came to being work he showed me that most of the fencing panels I ordered were garbage..completely unusable. This caused us to lose two days of work with the contractors. When called the delivery manager to share all of this with him he said that they would pick us the old panels, deliver new ones and refund me 50% of the amount I paid for shipping. The old panels were picked up and the new ones were delivered but I have yet to receive my refund and its been more than the time they told me to expect my refund by. Ive been calling for two days trying to get confirmation on whether the refund was even issued and the department manager is unavailable every time I call and the store manager was dismissive and unhelpful. Now I have to waste time going to the store, finding the department manager and hashing this out. RIDICULOUS!! I always prefer to shop/spend local when possible but I will gladly give my money to Home Depot and Lowes to avoid the unsatisfactory product and service.
Store was clean. They still, of course, require masks. They were relatively busy but we were still able to quickly get help with what we were looking for. They had the light that we were looking for but it was the only one left and the box was a it beat up. Good experience overall. Will get the light at some point but maybe at one of the other Menards.
Poor customer service. Nothing but kids working here and the rebates are a joke. I ordered 3500 bucks worth of stuff delivered online and never got a receipt or my rebate stuff. Thats a good way to not let people send in there rebate form. To top it off they said I would have to come to the store to credit everything and ring it up again to get my rebate. So whats the point of ordering it online delivered if I have to go to the store for my rebate. (Never again) oh and I was transferred 5 times and then back to the same person who didnt have a clue.
I used to go to Menards. Never again. I have had so many people tell me in this last year that the staff is beyond rude demanding masks be worn. Other stores are able to be kind to those who can not wear a mask. Not sure why Menards choose to be so ridiculous about it but they have lost a lot of customers who use to go there. Home depot and Lowes give ALL people respect. Thats where I choose to shop.
Thanks to Gideon for spending a lot of time with my trying to help with a unique plumbing issue I couldnt find help with anywhere else. He was a great help!
Terrible service. Multiple times I have ordered products online, that said there were more than one in stock, only to show up and be told there are none available. I try to call to change to another store, and both this store and Alpine store tell me to call the other store. When I say I did, I get an endless hold. Horrible customer service. I cant even cancel my order now, as they keep redirecting me.
Entered and walked through the entire store without a mask.once I got to the checkout the lady told me she could not check me out without a mask. I asked if she sanitized the card reader after the last customer (knowing she hasnt) and she refused to answer. They are so concerned about customers following the mask guidelines but fail to do there part by sanitizing between customers. Prices are ridiculous. I will go to home depot down the road from now on.
11/23/2020Purchased steel roofing for my home on September 23rd. Was told I would get an email when it arrived. No email but I was able to track down my order eventually. Then they lost my steel roofing. I had to reorder it. Suffice it to say that promised delivery dates came and went and here we are at November 23rd and I still dont have my steel roofing. I had workers at my home to install the steel roofing after Menards did finally deliver materials on Saturday November 21st but when the workers arrived to install the roof on Monday, they found that the delivered materials didnt include the steel roofing I have been waiting on for two months. Menards showed no desire to work with me to make it right. They dont care about customers service. I am so frustrated with their poor service and disregard for customers that I filed a complaint with the Better Business Bureau and with the Federal Trade Commission. Will never shop at Menards again though I have spent many thousands of dollars there this year remodeling my home
This store has great products at decent prices. However, their employees are the WORST. They are worse than WalMart employees, and thats saying something. I went to look for a sled today, after asking three different employees and walkng around the entire store , I found out they did not have any in stock. When I asked one of the employees if they will get any in stock , he said maybe next fall, without confirming anything with a manager. Awful, awful customer service.
Great prices on bird seed! Nice folks here too. Very helpful and knowledgeable also. Checkout was fast too. No complaints here...
Always the worse experience! The last 4 times i have gone to pick up orders for my mom a friend or myself. No one ever has any idea whats going on! Today they tried to give us white tile when we ordered gray then had to wait an hour for them to figure there mistake out. Its clearly printed on the paper why is it sooo hard!!!! And that goes for Clyde park alpine and byron center locations i too thought maybe it was one store not all! Then the way they want to treat you is horrible my old man is a ptsd combat vet and the general manager brock literally tried goating him into a physical altercation! Not ok we will not be back not even to help someone else out and pick their order up for them always a headache always over and hour hunting for what should be ready and the worse staff EVER!!!!!!!!!
Missed out on a $50 rebate on a furniture purchase because of a lazy and unknowledgeable employee who didnt feel like doing their job when asked simple questions about the rebate process. Not to mention the furniture is absolute JUNK! I will not be returning to menards stores in the future.
Menards has become my go to for most of our home improvement needs. Their selection is great. The prices are better than most and their people are very friendly and helpful. They are very good about returns. If it doesnt do what you had hoped, they take it back.
I like the place I wish they would have more riding cart for the handicap
So my husband gets told to put his mask on over his face properly. Really you have employees that didnt have their mask on properly. Went to the yard to pick up some bricks and waited in line for 1 hr and 4 minutes. Really 1 car at a time!! The cashier we had in the garden center was not a friendly person at all. I get it is the holiday weekend and it was busy because people are finely getting out, but really put on a smile or find a different job.
Love menards.. Always find what I need for home improvement projects.They have my bird food (for my birds) 😊🐦You can also purchase a few grocery items.Nice staff
Their product selection is excellent as always, but if you dont feel comfortable as to what to get, you may be better served by going to a store that will be more proactive in asking if you want help (Home Depot really stands out for this).
Good store, reasonable prices just wish employees where more knowledgeable on answering questions about which sheets of wood to use on household projrcts.
Absolutely atrocious customer service, kids who work here don’t know much about what they’re doing or how to help out. I never get greeted on the phone, have no idea who I’m speaking to because when an employee picks up the phone all I get is a “hey” or “yes?”, I also told customer service I never received an email confirmation for my pick up order and they proceeded to tell me there’s no way I didn’t when my boss and I both checked our company email. Long story short, not coming back. Not helpful.
Menards is awesome Ive been shopping with them since they came to grand Rapids I believe it was 1997
Do not recommend, ordering is garbage, GM is trash and not sympathetic at all. Total trash will not shop ever again. Go to the forest and cut your own wood you will get better service there.
Great deals on Halloween goods. Got to love those rebates.Theyve changed dept location a bit, but really looks nice
Worst customer service ever! Placed an order for quick cap deck boards, which I was notified that they were in after being backordered. When I got there they didnt have any left to complete the order.on top of that the one employee outside kept walking away when we asked or didnt know anything. After two hours at Menards we left after exchanging the boards for the only color they had in stock. There seem to be no communication between employees. This experience was extremely frustrating the customer service desk was actually helpful, Linnae was the only one that was actually helpful along with one other outside female associate. Other than that the service was garbage. For anyone who shops large orders at Menards I would recommend delivery because If not you will be inside the store going from employee to employee until someone feels like doing their job or until you find someone who knows what there doing which will cost you hours of your time.
The customer support desk where you get the slip to go back into the yard to get boards is woefully understaffed it seems. Been there a few times and its always only one guy, and always the same guy. The TV may say a few other people are on duty, but they arent ever seen. Ive had to wait for at least 2 people each of the three times Ive been there. Worst part is I know what I need, and its quick and easy. Often times people are asking for advice on their projects there. Slowing everybody down.
I have been a loyal customer since 2000. I first heard of Menards when I applied at LANW location. I was hired on as part-time for the store open. I moved up quickly to full time and AP. I LOVED AP! I never would have left Menards but after 6 faithful years my position was eliminated. I was offered several promotions when I worked for this company. Menards takes excellent care of their employees that want more.As for being a customer, I LOVE Menards. Anyone who knows me knows my love language is Menards, From decor, home improvements, holidays, and more. We like to say it is Ideaface Headquarters. Mama Bear loves!! We are Love aLive YO!I would LOVE to see Menards be more involved in community development and support. As a family owned company it would be cool to see Menards have a tv show that improves families lives. Menards is totally cool enough to pull it off.
Went here due to they have a good price on wire connectors and spools of wires to finish up wiring an after market car radio. Many thanks to the staff for helping me out.
All I can say is yum! This place is good, you get the limes, onions,radish,and jalapeño on the side. Just ask for it😊 true fan fare and priced very reasonably.
Lumber needs sorting usually, and that is time consuming for a contractor just stopping in for a decent board.
Loved the prices and the staff was helpful.
The order online pickup in store function at this store is junk. At all other stores with similar policy you stop at the service desk at the front and you are in and out in a matter of minutes. No at this store you have to go to the far back. Past every single isle with all the items (your item). Then wait for one of the 4 employees at the back of the section who are all chatting to finally have another employee enter the section and get their attention. Then they bring you your item. Which means you have to go check out at the front register. So not only do you walk through the whole store and wait. You have to wait a second time to check out. Oh also this service has an additional charge. It was faster for me to return the item I never grabbed and just grab it off the shelf. Only reason I gave 2 star is the cashier wrapped up my pvc for easy transport.
Went in there with husband. He needed a board and was real easy to get
I only write this in hopes of a resolution!Don’t buy flooring from this Menard’s and potentially Menard’s in general. But especially this Menard’s. I bought an entire house of carpet and upon laying out carpet for install in one room a color difference was found. The carpet installer called it a side by side.The bottom line is they wanted me to return carpet at 25%restock fee. And reorder. This is no fault of mine but a color issue from the manufacturer. I don’t care if the numbers match. The color is different.Here is coorispondence with Menard’s.com after Wyoming Menard’s informed me of 25%restock fee on a wrong color carpet.(Ian happy to change and update this post upon a satisfactory resolution)My email“I had an or of 11 precut carpet pieces from Clyde park store.My carpet guys picked up the carpet and as they were laying it out in one room, So 2 of the 11 rolls, they noticed a color difference. All the numbers match up, indicating same dye lot and so forth, but the colors are different. One definitely looks like it has a darker fleck to it.I contacted the store to inform them of this problem. The color does not match. I also informed them (to be honest) that I order to get the carpet into the one room and laid out the carpet guys needed to roughly cut it. Nothing has been installed, glued, or stapled.They sent pictures to distribution but distribution said since the dye lot numbers match there is nothing they can do and I would need to fill out a complaint form.I escalated this to the store manager and he informed me that I could return all items but with a restock fee.I am not satisfied by this. I am very disappointed for the run around I have received and the lack of satisfactory customer service to which I believe I am entitled. This is not a mistake of mine.I don’t understand why I would be responsible for a restock fee for the reason I would be returning it is because the color is wrong.I would expect Menard’s to be willing to return my carpet and resend out new. I understand this is no garuntee of colors matching but I don’t believe this is my liability and burden to deal with. I would expect that at what ever cost Menard’s would ensure that I have carpet that matches.Please help resolve this issue. In my effort to do so I have spoken with 4 differnt managers. One of which is from a differnt Menard’s store. Which he informed me that they would have just returned the items and reordered since this issue is not the customers fault.Please help”Their responseDavid,I’m very sorry, but there would be a 25% restock fee on any special order returns, no matter the reason. Thank you(Name of sender I removed.)
They ordered replacement doors because the ones I ordered were damaged and didnt notice the dents and scratches until the plastic covering was removed after installation. Went to pick up the doors but the only way they will release the doors ifI take off the old ones and bring them in so they expect me to have no doors on my house for hours. None of this was communicated with me.
Clean store. Dont like the layout of this one compared to other Menards. Couldnt find an item and an associate I asked for help sent me to the wrong place. Another associate got it right. Ugh
I went to get a bathtub for my house. I waited an hour and a half without any help. The person who was supposed to be helping me literally stood there doing nothing for the entire time. There were forklifts that would drive to the aisle to restock and then would just drive away. I literally felt like I was a nuisance. I ended up leaving after that time without being serviced. Worst customer service I have ever received
Some decent merchandise, some not. My husband had to return now three power tools that work poorly. The employees never ask if you need help finding anything. The cashiers are always nice though.
While shopping I asked for help excuse me sir he responded to me with uhhkk...yeah?, so rude. We bought a garage door, went to the yard, the gate attendant didnt tell us were to go and we forgot to ask, when we went to the pick up area three workers didnt seem to want to help us so I yelled over to ask where we had to be. They didnt seem to know, once they figured it out we went the to loading area to wait 20 minutes to find that two hillows were still over at the pick up area, no one radiod to help us, then we found someone in a different loading lane to help us, his name is Jaron! He was awesome! As we went to leave a younger gate attendant was there and didnt even realize we pulled up we had to go knock on the door for her to realized we were there. Only reason I gave two stars is because of Jaron!! If you need stuff done ask for him.
I often buy at Menards for much of my hardware needs. So I thought it would be safe to order something from them online. I bought an electric smoker at a good price. Unfortunately it arrived dented, not in its original box, dirty, and USED! Someone had obviously returned it after they tried to season it, and the inside was oily and needed a cleaning. To add insult to injury, Menards told me they could not refund my shipping fee! Do NOT buy stuff online from Menards, would be my strong recommendation
They would not allow me to pick up my online order (already purchased and paid for) because I had my infant in a covered car seat and he is under 16. I told them I did not have child care and was simply picking up an online order. They said too bad. The manager then cussed me out and hung up when I questioned the policy while requesting a refund.
Nice place to shopThey have about anything you might need. Easy to return items. Fair prices. I go there offen
Worst Menards ever. Cashier was rude and insulting. Management wasnt much better. Never again. Lowes will be my new home; at least the employees are kind.
Very disappointed! We shop at this location regularly/loyally, even tho we moved to Plainwell. We wanted to pick a color of composite decking to get work done. They refused me entry very rudely because I was not wearing a mask (I told him I have asthma & claustrophobia) & my husband WAS wearing his mask. He said it was private property so they could do whatever they want 😭 and more rudeness. We left, I was so embarrassed & will probably never go back. Sad after so many years of memories. They have had limited product in a lot of departments for a long time but still usually are much better with customer service to make up for it.
My wife went here to purchase a pendant. They had a wide variety of selection to choose from and was able to find the perfect thing!
When they have an employee walking around looking for people without masks, it creates a very uncomfortable experience. Most people are walking around with dirty cloth masks, or it rest right under their nose. This is security theater at its finest. The representative politely asked me to leave and I had to take my business elsewhere.
We were looking for a ceiling light, there were plenty to choose from. We also had paint tinted and they were quick and accurate. The only holdup was at the checkout where there were only 2 cashiers and long lines. After 10 minutes or so, they opened another line and we zipped through.
Its a decent place to pick up most hardware and tools. Smaller business than Home Depot, but not exactly local. If you need something standard, pick whichever is closer. As of May 27 2020 they have signs up denying entrance to children under 16, but I saw a kid or two walking around inside.
The employees are over worked and under paid. They have so many new people coming and going, they seem to struggle with product knowledge, inventory, and organization. Most managers here have been with the company for several years, because theyre doing everything right. Theyre very knowledgeable and give excellent service. Unfortunately, they can not be everywhere at once. Guest Service is number 1 in the Menards book, but I dont feel that way when Im in the store. Only the employees that Ive had the privilege of working with in the past still greet me with a smile. The new people I dont recognize pass me with their heads down, probably because theyre overwhelmed. Like any retail store, some products are successful, while others are not. I have purchased MANY things there over the past several years, that have not failed me. Menards definitely cares about its guests and their wants and needs.Kind of mixed feelings, but I will always continue to give them my business. It is a good company.
Confusing pickup experience. The man at the pickup location was the only helpful person I talked to. Maybe inside it is better. Seemed like a lot of employees standing around talking and many customers looking for employee help.
Those that give up freedom for security, deserve neither!Get woke, go broke! Will never be back again.The store with Orange sine sold me everything I needed, so it will be my first choice from now on,!
The 11% off your total bill makes it worth shopping for home items. Plus, I believe they have the best staff.
I always like going there. Some many different products and staff is willing to help all the time. Also like the new garden center. There is something for everyone.
One of the best big box home improvement stores in Grand Rapids metro offering an extensive indoor and outdoor lumber yard, far surpassing any other home store in the area. Tho like all warehouse style stores help can be at times hard to find, this brand and this location put Lowes to shame in overall customer experience. Special emphasis on large selection at this south GR location
The gentleman in flooring on Saturday Sept. 19 was GREAT. I cant remember his name, but he just came back from his honeymoon. He was awesome! Thanks for my carpeting. Great customer service!
Ordered a deck, delivery was 3 days late and got no phone call or anything on the day of expected delivery and on the day of actual delivery they didnt even give me everything I ordered. Theyve been awful to try to work withUpdate: they delayed my start date by 6 weeks in total, but gave me free shipping so i changed my review from 1 star to 2 stars.
Another place that I just love and hold up in if a zombie apocalypse all of a sudden popped off. They have everything from my absolute favorite lemon lime drink to cement sheets for my bathroom floor: those are for the new tile lol. Oh yeah, I give them 5 stars cause they only give me 5, or I would have made it a 10. 😁😁😁
Absolutely horrible, web site said they had wood. Got there had three pieces of what i needed site said 80. They had the wood i needed in middle of the yard and noone wanted to unstack it for me. So they actually had it but noone would get it down for ne.
This was the worst experience Ive ever had while shopping. Employees wouldnt help or radio a fellow employee while I was in the lumber yard with some questions (even brought samples). They hire low quality workers who clearly shouldnt be in the areas they are if they dont have the knowledge to help. All this while wearing vests that tell you to ask them questions. I will never go back to this location.
Menards used to be my go to store not anymore. I went in and was told I had to have a mask on unfortunately I have a disability that the mask restricts my breathing. I told that to the wanne be mask police. Was told to either put on a mask or get out. Did not bother listening to the reason why I was unable to wear one. Said it was private property and they could do what they want. Did not even ask how they could assist me. Did not offer any alternatives. Threaten bodily harm if I didnt leave. Then was told to never come back again. I will never step foot in there again if thats the way they treat their customers. I will be shopping at Home Depot or Lowes where they no how to treat their customers. I am not the first person that they have treated this way. Maybe they should learn from Home Depot and Lowes about how to treat customers.
This location needs to work on customer service. Started buying lumber from here for my furniture business for the great prices on lumber and other items. No one asks if you need help and its very hard to even find someone to help you out. The staff has hardly any knowledge of anything in the store. We are now going with home depot...mind you paying more for lumber just because of the awesome customer service and professionalism there.
Not bad the 11% rebate is great however I did have an issue with a broken air compressor but it wasnt an issue when I returned it with no issues.
In august of 2018 i had an actual identity crisis in the middle of the flooring aisle in front of my family and my (at the time) girlfriend in this store. i cant pass a menards without thinking of this event, and it has really shaped me into the person i am today. i used to be embarrassed by this story, but now i share it with empowerment and pride. thank you menards
Quick and easy to shop although the counter where I paid for my products didnt tell me how to get to pickup.
Pretty good service for a busy store. If you need to pickup an item from the drive up pick-up door it may be a longer process. If you buy online and pick-up at a later date your item may be moved to the barn in the middle of the back yard. Picking that up may require patience. You should also check it for damage caused by the extra handling.
I am medically unable to wear a mask, and was told I had to leave the Battle Creek Mi store. Menards decrements against those with medical disabilities, Dont shop there anymore If you believe that people have a right to shop in-store even with a medical disability. Ill never shop there again!
I Like the Prices, but at this particular location employees go out of there way to avoid helping you load anything from there lumber yard. I had one guy make eye contact with me only to look away and keep walking even after me asking if he could help me...... The Holland location staff is awesome and extremely helpful. Wyoming not so much.
Went in to get some paint. Picked out my color and told the lady what paint I wanted. The paint I told her to get was $21 with a $3 mail in rebate. When I got up to the register it rang up for $34. Management got called over and told me I would have to go back to the back and have it redone instead of honoring the mistake of their employee. I was on a tight time crunch so I told them I wouldnt be going to the back to redo it or be purchasing that one. I purchased my few other items I needed and left. I will be going to Lowes for all of my hardware needs from now on.
I order 14 boxes of laminate flooring on their website in light gray. I go to nook pick up the order and its the wrong color not only do they make you walk all the way up to the front of the store, they do not let you just grab the correct flooring that they pop pulled wrong.I will NEVER shop at this place ever again!
WYOM30248609 ordered siding 10/19/16 and. Just picked up my siding today. They lost /couldnt find my first order. No follow up! Then after me calling once a month they finally found my original order a week ago. Only for me to get to the store and find most of the order was destroyed. They re-ordered my stuff. Now I can finish my protect and cover the hole on my wall. You guys really killed all hope of me coming back. On top of it my time isnt worth a simple, Im sorry here is a 10% discount for your time? I guess not. Cant trust ordering special orders from this place.
Great deals and lots of things to buy! Most of the time you can waste hours looking through aisles. Occasionally it can be difficult to find things. Usually there are employees willing to help, but Ive run across some employees that are pretty unwilling to offer service. The Alpine store is smaller but isnt as busy.
If I could give a negative amount of stars I would. Dont expect the store to honor the rebates they advertise, because they wont. If you have any problems the customer service people at the desk are rude and short with you if you have a compliant. They will lie to you to get you out the door so they dont have to deal with you. I am cancelling our big card and will not be returning as a customer. Awful company and cheaty false advertisers.
Calling Menards the Wal-Mart of home improvement stores would only be insulting Wal-Mart. I only go here when absolutely necessary. Staff can be rude and usually have little to no helpful knowledge, most products are subpar quality-wise, their online inventory rarely matches reality (example: during my last trip, 149 bags of pea gravel showed in stock online, store had none), and to top it off, they allow random outside sales people (GR Press, Dish Network, etc) to set up shop and harass customers inside the store. From the depths of my heart, I despise going to this store and will avoid it if at all possible.
So this is a long story. I purchased cabinets for my mid room jan 10 2019. During that time I decided to do my bathroom, floors, paint my entire house, deal with a basement flood and other obstacles of life. So last month I went to complete my mudroom/ laundry cabinets. I had my gf order them online and picked the order up. It was all pre wrapped and loaded into my truck. Never thought they wouldnt double check to make whole order was there. (This was my fault according to Nick Owens the store Manager) said it was ridiculous that after so long Im coming back to ask that they take care of it, look an order up or even call the other store (alpine) to see if they could assist. Nick said there going to laugh at you about it at the point I lost my cool with the GM Nick. Needless to say if I could un-mount the mud/laundry room cabinets and return them I would. (They wont return them) I today I bought another 257.56 worth of cabinets AGAIN to complete this project. This is a rare scenario I know but a multi multi multi million dollar company should have been willing to take care of there employees mistake of not doing a proper check out. Or as Nick stated its your fault you waited 9 months to bring this to our attention Just a trash bag response for a young punk employee.
I have spent thousands at this store, and never had an issue until this past Saturday. Needed some deck screws and ran into 2 employees having a personal conversation standing in the middle of the aisle, had to ask one to move so I could get what I needed. Took one step to the side and acted like he didnt even hear me. They were still there 10 minutes later when I went by again. Then went to the lumberyard to pick up 65 16 deck boards. 6 employees in the shed and my pregnant wife and I were the only customers in there for most of the time I was loading the trailer. Asked an employee for help and he mumbled something about stuff he had to do and it not being any faster than if I did it myself. Not a single one offered to help load the ENTIRE time we were in there. Worst experience Ive ever had at any store, and a horrible representation of the store by their employees. Will NOT be going back. EVER.
If you want to come to Menards, be sure to bring a mask. Unlike most other stores, they are not going to let you in without one, or you can buy one at the return desk. Some folks think its a pain, including me, but I understand where they are coming from. I did see toilet paper in stock if you are in the need 🤣. Crazy times for sure...
The lady in the paint dept at the wyoming store was very rude. She wouldnt even try to help us. She blew us off like a gust of wind.We went to sherwin Williams they matched our color in 10 minutes kudos to sherwin Williams and to add to my disgust with menards sherwin Williams was 1/2 the cost.Im warning the public Dont get your paint at menards the red paint I wanted was orange on the wall.I was so disappointed with how I was treated.
This store has great selection in stock, and tons more available to order on short notice. Prices are consistently good. Decent customer service, but you may have to wait a little. Understandable at these prices.
The people at this store are not very helpful in answering questions the customer asks, they refer you to another department or dont answer the questions at all! To Big City attitudes!! Ill stick to the Rural Stores like Ionia where they are Very Helpful and Courteous!
Good product selection, good price and store layout, however customer service is a joke, staff has very little to no knowledge, front desk not very friendly and basically have little to no communication to other department, took me forever just to pay for for a special order just because the front desk lady have no clue what she doing, plus her not-so friendly attitude. I came to Menards buying stuff and pay for it, so I wouldn’t expect anybody treat me like a beggar
Never, ever have I witnessed such disrespect or seen such disregard for another human being. An elderly gentleman tried to enter the store and was told he had to wear a mask. He tried to explain to the security guard he has asthma and couldnt wear a mask or he couldnt breathe. The elderly man was told he couldnt shop there without a mask no matter what his excuse was. He then asked if someone there would get the things he needed on his list and he would go pay while wearing a mask for just a few minutes. This elderly man with a valid health condition was refused entrance or help from any associates at Menards. I hope others read this and REFUSE to shop here anymore. Home Depot and Lowes are my go to places from now on. Menards is a disgrace to our communities.
Hard to find anyone there who knows what they are doing, or where anything is.
Purchased 2 skids of pavers and grout. Very helpful and friendly staff !!
My trip to Menards was very good👍. As usual, your employee was oh so helpful. I was buying products for my house remodel and some I didnt even know what they were packaged in. Dustin stuck with me til I had all I needed. I think Menards is awesome , and shopped there on a,black Friday once. Too bad youre not in Fl.😉
After walking around for 10 mins looking for my item i finally decided to ask for help. Got the help quickly and courteously and was out the door swiftly exactly how i like to shop.
I used to work for Menards. I know how much of their training goes in to customer service. That is why I am so shocked by how poor the customer service is at this store. The last time I went in, I walked around for more than 20 minutes looking for someone to help. Multiple times, I had a pair or group of employees walk past me chatting. The employees are friendly when you get their attention, but I feel like I am pulling teeth to get help.
I left another home improvement store which their employees were NOT helpful, I searched for an item sold out, I was looking for a long time..Menards Employees were very helpful, one female found my items in stock, and loaded the heavy item in my cart, I decided to find some grocery items well priced, I walked out with all the items I wanted, the young man in a blue vest I needed a LP Tank he loaded all of my items in the trunk of my car.Very helpful people.I have for your competitors NO COMMENT! Take a look in who helped me and Menards has a happy customer, go figure.Mark Holman,
I usually have awesome service but I went in 30 minutes before closing. I purchased a propane tank filled. I had to wait 20 mins for the guy to open the tank area. He was really nasty, asked for my receipt extremely rude. Handed me the tank and dismissed the fact that I have extremely bad knees limped over to him and had a long way to my truck. He never offered to carry my tank which is heavy with bad knees. He was so rude I refused to ask for his help!
Buyer Beware. I made some purchases at Menards in small part because they had signs up saying everything qualifies for a rebate. I filled out the proper forms and mailed it in and today I got my rebate in the mail. The rebate is a store credit. What a joke, if the signs said thats what it would be it was some seriously small print.I gave two stars because they have a good selection of merchandise but I think they should of been very clear the rebate is only a store credit.
In-store customer service was OK. DO NOT ask them to deliver anything.First time, only 1/4 of what I asked for was on the truck. If they had dropped the 1/4 load off, I would have had to pay the delivery charge again to get the other 3/4. So I had to reject it. Second attempt only had 1/2 of my order. :( Had to reject it again. Third attempt they said it would be delivered in the morning between 7 AM - Noon, first thing. It is now 2:20 PM, nothing.This stores drivers are subcontracted, which mean they can and do ping pong the blame to each other, Its the drivers fault, No, its the stores fault. I keep calling but it seems all I get are lies. The bottom line is, I still dont have my materials!I will never use this stores deliver service again.
Pros: Had the product I wanted and experienced good customer service. Con: 11% rebate is off next purchase and cant complete rebate online (!?!).Im a regular at Home Depot and receive 10% off (at time of purchase) on most items for being a veteran, something that only Menards doesnt offer out of the big 3 (Lowes, Home Depot, Menards). My lack of experience in not reading the fine print at Menards now has me questioning their 11% weekend rebates, as I assumed it was truly a rebate and not an offer to come back to spend again. In this day an age, not being able to claim a rebate online tells me they are behind the times, or hope that the average person will not file for the rebate and snail mail for their rebate, which is what they require. This is ridiculous. Im disappointed to say the least that I have to jump through extensive hoops for $21.
Definitely felt attracted to size of the building. love the red letters. they are so hot. cant resist gazing for hours.
Asked 4 separate employees for assistance loading up half a dozen railroad ties with a hill. Each one of them responded with just a moment never to be seen again. Then, 3 other employees stood around talking, as they watched me load them myself. What god awful, lazy customer service employees. Hey, let the guy with the limp try to manage these timbers. Good idea.
Great deals and lots of things to buy! Most of the time you can waste hours looking through aisles. Occasionally it can be difficult to find things. Usually there are employees willing to help, but Ive run across some employees that are pretty unwilling to offer service. The Alpine store is smaller but isnt as busy.
If it wasnt for the sales I would not be coming here. We stopped in to buy supplies to make a brick walkway. We had almost 200 bricks to load and I am not able to help because I am in a boot right now. Four employees saw my husband loading the truck and walked past and ignored me when I called after them. I then called the store from our car to get someone out. Another employee drove past twice while looking at my husband, didnt bother to ask if it was him that needed help then left. So I hobbled down half the garden center just to find an employee to ask to help my husband. Thankfully this guy had a brain and did help us. It might not have been so bad if I could have helped.
Worst store Ive ever been to...Theres no sign to tell you where online pick-up is, when I finally found, I had to wait in line for over 20 minutes, the man checking orders was in deep conversation with a family exiting, which was totally maddening. Inside the store is another story, wanted to check out a few items and when I got to the lines there was only two open and 15 to 20 people in each line, totally uncalled-for, I will never be back!!!😠 Lisa
Do not use order pick up. 2 hours waiting in line. And I had to pay extra for the so called convenience. And for the cherry on top if I want the rebate coupon I have to go inside the store
They broke all of our flooring on the forklift because they were being careless drivers, won’t let me drive and pick up my tile and super long waits. Rude staff. Do not recommend.
Employees are really helpful if the one you talk to doesnt know much about what you need they will ask another employee or send you to that department. They also always have sweets and snacks by the checkout and is always tempting to buy them.
After using Menards to supply us with materials for numerous buildings and projects you would think that the customer service would be better. We ordered metal to replace a shingled roof and the top sheet was completely dented and scratched. This is before we even left the loading lot. So they see its junk, but dont care. When we inquired about it we got nothing but attitude. If you spend $3,500.00 on the metal alone, why should you settle for damaged product? My fiance was then told he would have to load 180 boards by himself from all the way inside the store, back out to our truck and trailer in the loading lot. He asked someone to help him and the employee driving the Hi-Lo was furious. I wish I was exaggerating. Threw the boards on the trailer complaining the whole time and sped off before we could ask him where our next items were. Our next items we needed ended up being a whole pallet of 2x6s which of course no one wanted to assist us load. We had to locate a different Hi-Lo driver who agreed to help. We didnt even bother to ask for help loading the 4x4s. My point is that whether we spent thousands of dollars or just a couple hundred in this store, we should have never been treated so poorly. I wouldnt bother writing this review if it was just because we had to load everything our selves. It was the rudeness and getting looked at like we were a bother and waste of time to every employee we spoke with, except for 1. So disappointed. Maybe Lowes or Home Depot will treat its customers better.
There are a few good employees left, but mostly you are ignored, or they act like your asking them a question is a HUGE inconvenience! For good help and a positive attitude see Orlando in Flooring, or Brandon in building materials. All others straight up ignored me. Not a good idea when I am planning one remodeling my whole house with many special order materials. If you know everything and dont need any help...this is the place to get it done in one trip!
Drove all the way there for a scheduled pick up of some tubing after calling to verify it was okay. My doctor told me not to wear a mask because of my condition. After driving all the way here they would not let me do my sale because I dont have a mask. Laughable. Me and my associates businesses will now be going elsewhere
I love Menards. But man its hot in there. I was in there today June 5th and it wasnt much better than outside. The checkout lady was fanning herself with some sort of magazine. They need to crank the air. But I found everything I needed.
Excellent! I was looking for replacement garage doors and came to the store twice. Both times I was helped by a knowlegeable associate who answered my questions and made helpful suggestions along with showing me accessories that would likely be needed to complete the job. Both associates also pointed out which items could be re-used from my old door to save me money.
Menards is always a good place to shop. Friendly service. I can always find what Im looking for and I love their rebates.
Aaron S. Was very helpful when redesigning our kitchen. We went to multiple places to get help with picking out cabinets, menards was hands down the best place to go. His customer service skills and kitchen creativity were top notch.
Two employees didnt know what no-dig edging was or even where the landscaping department was. Then we waited 40 minutes to just be let into the online pickup area. After which I had to wait in line to get someone to get my item. This was an eye opener. I will go literally anywhere else to get whatever I need from now on.
I absolutely love this place. I always tell people this is the store you can come to to build your house and fill it with every thing you need from appliances to clothing. Speaking of clothing they offer a very nice variety of clothing that can either be bought at an extreme discount or free with a rebate you have to mail but it is totally worth it. But please think twice about buying footwear here especially the stuff from Workmill or some company like that i know it was something mill.
Some very helpful staff members, some not very helpful. The employees should be promoting their latest bag promotion 15% off !Instead of offering to get a bag to help customers save, they prefer to just charge full price.Shame shame shame on them.
I am a disabled veteran and the store manager just refused to sell me a pre assemble snow blower so I get clean on my driveway. It would have been an electric start self propelled so very easy to handle. I have no way of being able to assemble this myself Im incredibly disappointed and will never ever recommend anyone going to menards
The paint Dept is the worst! I am a painter and every time I have to go in this store it is a bad experiance. 5 minutes wait to get help almost EVERY TIME! Even though there might be 5-7 names on the board to help you. Just bad business in that department!
Went for landscape blocks. They ended up being on sale, awesome. They had three different colors, I wanted tan. There was only about two dozen of each color, they may have had more of one of the colors but not of my first or second choice. I only needed 16 so they had what I needed, the guy that came up while I was loading wanted way more, menards said that was all they had. They didnt say when or if they would get more, not very helpful. Moral of the story, call ahead to see if they have what you want and it may save you a trip, also order early if you have a project planed.
They have a great selection off products and at a good price, but dont try to find anyone that can help you with anything. Their employee just walked away when I asked him a question about a sales item on from ad. What was on the shelf was not the same brand as what was on the ad.
Horrible curbside experience. I called the number they said to call when you get there three times in 5 minute intervals. Worker on her private phone. No one came to see anything. Not Will be with you soon.. Not how can I help you. Nothing! I called the main store nothing. Asked for a manager 2 different calls nothing..no answer. Finally after being the only one there in the beginning. I was waited on.NEVER WILL I GO THERE AGAIN
Worst experience ever. Terrible customer service. And not just one person, but everyone. It appeared most employees were either new or did not care. Luckily I live closer to Lowes and Home Depot so I dont have to come back.
Have always loved Menards. Employees were EXTREMELY helpful and polite. We went there to buy 1 item and found amazing deals on other items we needed that we actually were going to Walmart next for. Needless to say, Menards saved us an extra shopping trip and MONEY😀
In regards to Menards, Wyoming Mi...The Staff?Absolute Pros, all of them. From the gate guy, recieving mgr. Forklift drivers, and thier bathroom cleaner even!!Half my 53ft semi trailer was stacked by hand, and had to be taken off by hand, and those folks had me out of there in an hour..unbelievable.Cant wait to take another load there.Thank You People!!
Needed window screens repaired for our home. Looked online at that specific location and said they offer full service screen repair. After asking one employee who sent us to the window and door department, we asked another woman working the department desk and all she said was I dont do screen repairs here. Nothing else. So we said thanks anyways and left. Very unfriendly. Taking our business elsewhere. Ace Hardware it is !
Everytime I go to the garden department for help you can never find anyone and then when you do the workers in that department has the worst attitude... Ive gotten so frustrated and leave then I head for Lowes or home Depot because their garden department workers are much nicer to you... If Menards want to keep customers their attitude has to change!
Menards is the worst its ever been. You feel like a criminal just walking thru their doors. You are met by a security guard with attitude. Not a people person. Almost tackled a single parent who just happen to have his 10 year old son with him. Menard use to be the place not no more. Ill take my business to Home Depot or Lowes where your greeted with a smile.
Very helpful in paint department!
Customer service is a joke to the yard manager
Menards has such an amazing Variety for EVERYTHING inside and out! Prices are very good. I purchased items for the house ..items for the carpet, drain openers, shelving, soda, and cereal all in one store! I love one stop stores. I highly recommend Menards!
Great place. Always finding deals on things. Team was very helpful
Great selection of items. We were able to quickly find and choose exactly what we needed. Great prices, and no hassles with payment. (Unlike the overreaching policies of a certain competitor.) Will continue to shop here frequently!
Went there for a sale item asked 3 different employees where it was located in store... Fourth finally pointed in right direction. But store is clean and over all well stocked. Employees are friendly just werent necessarily helpful
Cant believe they didnt tell us when we had them price out materials for our deck, that we would have to spend 3.5 hours in their store looking for each piece without any assistance, then load it ourselves as each time an employee saw us, they would scatter! Nothing is in any order that makes sense. Finally just before it was time to close, then what do you know, an employee showed up to try to help and still didnt know where anything was! He was slammed with customers most of the night, which his manager kept calling him demanding to know where he was. There was one employee that just drove around on his hi-lo trying to look busy. Gave my son a real good impression of the kind of employee not to be when he grows up! Will NEVER BUY ANYTHING THERE AGAIN!
Jameakal if I spelled it right, sorry if I didnt. But that young man was extremely helpful. I showed him a screw I needed and he measured and sized it up for me and got exactly what I needed. I will definitely come back in the future. A+ service.
I cant wear a mask do to breathing problems but I spent 2hours in the 54th st location talked to numerous associates then I checked out got rang up but as I handed the money to the gentleman in lane 3 at 6:30 he said he couldnt sell to me cause I didnt have a mask I even told him I had breathing problems so if u have a condition that may prevent u from wearing a mask I strongly suggest you try some where they can assist you
Everything you needs get a part or tools garden flower fertilizer
We like the set up at Menards. And the prices.
Ive never really cared for Menards its personal preference. Menards has a wide variety of products and reasonable prices. The grind for me is not knowing whats inside the store vs outside in the back lot. I dont like the idea of going to pick up my purchase in the back lot. While this enables Menards to carry a broad range of products its awkward. Overall Menards is a great store. I just prefer other big box stores over Menards.
Busy! But great customer service!
For the most part, they do a pretty good job. However, the General Manager wanted to charge me $5 for a carpet sample on its way to the trash....the idiot missed an opportunity to build some good will...
Tim was very helpful and went out of his way to help us purchase our new dishwasher this morning.
I went there for stone for a retaining wall I am building. I went to Lowes and Home Depot, in addition to Menards. I found way more selection and way better prices at Menards!
I would not recommend this location or the online ordering system. I used the online ordering system to order an ice chopper, a 5 pound pick axe, and a 40 foot heating cable for my roof. The order was placed at around 8:30 in the morning and the website clearly marked all items as in stock and available for in-store pickup. Shortly after the order was placed I received an email indicating that the Ice Chopper was unavailable, the heating cable was on backorder and would not be available for another week, but the pick axe was ready for pickup. I was unsure of what the difference between unavailable and backorder was so I figured I would stop in after work to find out and possibly pickup the pick axe.I arrived at the store at 5:00 PM and went to the guest services counter to have them print off my order so I could pick it up in the back. Upon reaching the special order pickup area someone took the sheet with my order details and went to grab my order. After about 15 minutes I was told that the ice chopper was no longer being sold for the season and that the heating cable had come in on a truck that same day but had not been taken off the pallet yet. 5 minutes later someone brought out the supposed pick axe from my order. What they brought me was not even close to the same item that I ordered. I was handed a dinky garden hoe instead of a 5 pound pick axe. I waited another 20 minutes to find out that they did not, in fact, have the pick axes in stock and they proceeded to locate my heating cable for me instead. 10 minutes later and several palettes searched I was finally given my heating cable and told that guest services could give me a refund for the other two items.Upon reaching the guest services I explained that I had been told that two of the three items were not in stock and that I would like a refund for those items. The person working at the guest services desk decided to double check anyway and told me that their computer system indicated they still had 18 of the pick axes in stock. I simply reiterated that I would like a refund for the two items and finally got out of the store at 6PM with 1 out of 3 of the items I had purchased online.TL;DR You cannot trust their inventory system to accurately indicate what and how many items they have in stock. On top of that, the in-store service was slow and completely unorganized. If you want the convenience of online ordering with in-store pickup go with Lowes or Home Depot.
After waiting for 15 minutes just find someone in the flooring. Wow manger in flooring not happy with having to look up form his Facebook on his phone to answer a question about flooring. when i asked got anything like this or at lest same color tone. Does not bother to even look at what hard wood flooring i have that needed to match. He points to flooring saying this all i got and not even close to the same color tone. i ask if is there anything else his reply NOTHING NOT HERE how dare i try and find something that matches for flooring.go and explain what happend to service counter to be told hes having a bad day and nothing was going to happen... last time i go to Menards , went on over to the home depot got great customer service they had no problems looking around help dig through what they had to help me find what i needed.
Helpful employees and good prices. Seems a bit disorganised but maybe I caught them during some kind of inventory overhaul. I found the customer service here to be great so maybe its been a focus of their team after some of the other reviews. Every employee I saw exchanged a smile and greeting.
Today my visit there was extremely unsatisfactory. There was a couch on sale. A Menards worker looked on the computer which showed 4 of them. 2 sold though. Come to find out the floor model and the one on the shelf were the 2 sold. So they actually didnt have 4??????? Thanx for wasting 2 hours of my time to b disappointed n walk out with NOTHING. My husband and I put everything back. Mark ur stuff SOLD if its SOLD!!!!!!!! We shop here too often n now will reconsider goin somewhere else. Thanx for nothing😒😡
Walked into the store and asked the greeter to direct me towards a product I was looking for. He proceeded to put his arm around me and walked me to the service desk to ask them. I was horrified. Even if there wasn’t a pandemic going on, it is wildly inappropriate.
The guy who first assisted us could not find chairs we were looking he said they could be gone and I said the sale just started today he said the ad had been running three days already so I checked the date and it started Aug 20 he says oh he acted like he did not know what he was doing so I flagged someone else and helped us we spent more time with someone that did not know what they were doing. Then got home to find two of the same item code were constructed different and two were bent ugh 😞
No one wants to help you. Someone was playing on their phone and still couldnt bother to offer any help. Had the attitude of why are you bothering me. Good luck calling them too. I called and it finally went through only for them to pick up the phone and hang it up. Couldnt even get a hello in.
Mike, the general manger was super friendly and helpful. He really went out of his way to fully solve some issues we faced with our order. I would recommend this Menards to anyone!! :D
Menards has many good affordable options. They are very helpful and are willing to assist. Paint shop is great although their Pittsburg interactive board could be a little more user friendly. Its a great concept and tool that is notbeing used to its potential.Other than that, I find almost everything I need with little difficulty.
Lumber selection is fair considering some places are running low. Customer service is fair most of the time with a few bright spots. It doesnt seem to be a priority at a company level.
Disappointed! Generac power washer, your website said you had 4 in stock. Goto your store, you had none!!
Rude employees. Customer service is a nightmare and are also incredibly disrespectful. The wait time for assistance and pick up is incredibly long.Will NOT EVER order from this store again!
Had a problem with lumber delivery and had to cancel the entire order. No one, including the store manager could resolve the issue. Complete incompetence like Ive never witnessed before. Will never set foot in this store again.
If I could rate it 0 stars I would mainly for the lady who was in charge of running the yard today. At 430 to 6 We only needed 3 things we watched as 7 cars came out and she would only let 2 people in then she proceeded to only check certain vehicles watched as 5 more cars came out without her checking them. We waited in line for more than an hour with only 6 people in front of us. We will not be back to this location. This is not the first time this has been an issue
Total reviews rating 4
199 Reviews for Menards 2023:
Review №1
2022-04-06Went in for a adjustable curtain bracket. Not a single associate had a clue what it was. Sad part about it was the showed no effort on what I was talking about. I was sent to 2 different departments. Should have followed my 1st mind and drove to Lowes. Always have had prompt and knowledgeable assistance. The employees actually know there departments. Lowes is always the way to go.
Review №2
2022-03-19Found what I wanted online. Showed plenty in stock. Loaded up my trailer, drove 25 minutes to the store. Items were out back so I got a ticket at the builders desk, paid for everything, drove around back to where the item was located. There was 1. Found a guy that pulled down what he thought was the correct pallet. It was not. He asked a co-worker and we were informed that they were sold out even though the computer showed stock. I spent $20 in gas and 2 hours of my time. Looks like Im down to one big box hardware store Ill shop at.
Review №3
2022-04-08Awful experienceI recently ordered a garage door online mid March. It indicated this was in stock. I put down my delivery date and never heard anything from Menards.The week of my delivery I called to ask the order desk to ask if everything was still on track for delivery. They told me yes no issues.The day of delivery I called at 3 PM to confirm delivery would take place they - the worker told me “Looks like it’s out for delivery”I called again at 7pm asking for an update. This time the worker again said out for delivery.The day after delivery I got a call from The manager (only after reaching out first) and she said this wasn’t available for delivery. That it is now on back order, and will be a “Special delivery” with another 6-12 weeks.She had no answer to what happened to the door in the stock, why when I called and spoke to workers 3 other times nobody seemed to know this information. Moral of the story this was an awful experience and now I’m having to jump through loopholes to get the refund. I will be sticking with Lowe’s where I might pay more but at least they have decent customer service.
Review №4
2022-05-05Im a big Menards fan but if you want to order online and pick up dont choose this location. Ordered early one afternoon and stopped in about 6pm to pick up. I hadnt received a notification yet saying it was ready but thought it had to be. I was wrong. Walked in because when I called no one answered. Two associates stood there ignoring me like I didnt exist. I had to ask them if they could help me and they just glared. One finally asked me what my order number was and then said someone must be getting it right now. I asked how long and was told dont know. So I left. A day later still no notification saying its ready. Only says in process. Decided Im not wasting another trip there so Ill cancel my order.
Review №5
2022-04-26Pre-ordered timber for a deck ahead of time, when we arrived to pick up The lumber that was pre-ordered that they had communicated was ready for pickup was not in store. Store manager Angela apologizes walks away and basically leaves me hanging with the issue. Terrible customer service
Review №6
2022-03-11Do not recommend ordering anything for a scheduled delivery from this store.They don’t call you to schedule it, and schedule it on a random day for you without notifying you. Called before and told them they are unable to deliver that day as we would be out of town. They still attempted delivery that day, and want to charge us for that attempted delivery even though I told them before we were not able to accept the delivery that day.Then the day that I did schedule with them, and confirmed midweek we were still scheduled for that day, took the day off work and they don’t show up and scheduled for a total different day, again without notifying us.They refused to do any sort of compensation for the inconveniences and still wanted to charge us for the original delivery and the second delivery that we never got.
Review №7
2022-03-31We ordered paver bricks, leveling sand, polymer sand, and paver base sheets and didnt receive what we ordered. We paid for home delivery and were given play sand instead of the polymer sand and gravel instead of the paver base sheets. The delivery guy refused to take the wrong items back, so we had to go to the store and inform them. The department manager was rude and refused to discuss the problem. Another person was called and within minutes he understood what was wrong. The delivery person came a couple of days later and had to move the pallets of things over to get the things that he had to take back. He refused to put them back on the other side of the driveway. Now we have all these pallets in a location thats in the way of getting into the house easily. He also refused to take the play sand back because it wouldnt be on a pallet. They still didnt deliver the correct sand the second time around. So back to Menards we go. What a mess! This whole experience has been very frustrating!!!
Review №8
2022-05-21Good variety of tools,household things, car care supplies.Always plenty of cash registersvooen for quick check out.
Review №9
2022-01-11Online order pickup is located through the back of the sure and not marked. I had to ask multiple employees where it was located. It would be faster to just do inside rather than order for store pick up. There is no parking for curbside pickup and this was not offered online. The store it under construction and it is filthy and dusty inside. Actually, it would be easier to order on homedepot.com and pick up there instead.
Review №10
2022-01-05Placed an online order on January 3rd for pickup after work. When I got there (at about 6pm) the man running the pickup counter handed me a printed receipt and said so this is just a prepay order that you pick yourself, if you wanted us to pick it its an extra charge and sent me on my way. Ive only done online pickup one other time so I didnt question it. I couldnt find the items that I had ordered so I headed to the returns counter to get a refund.Tiffany was very helpful with getting me my refund and stated that this wasnt the first time the guys in the online order area have done this to customers and it is actually their job to have your order ready. I decided to test this out and ordered the exact items from the Menards on Alpine. When I got there my order was ready and pre-picked. I think you guys need to look into that department and figure out whats going on. Ill still shop at menards but I will not be doing any more online orders at your location.