Delivery
Yes
Mercedes-Benz of Rochester in Rochester
Categories
Location on the map
Rochester, Oakland County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 248-652-3800
Site: https://www.mbrochester.com/
Site: https://www.mbrochester.com/
Opening hours
- Monday:8:30AM–8PM
- Tuesday:8:30AM–6PM
- Wednesday:8:30AM–6PM
- Thursday:8:30AM–8PM
- Friday:8:30AM–6PM
- Saturday:10AM–3PM
- Sunday:Closed
Comments (199)
I got an extreme detail here and was pleased with the results. Alfred/Alfredo did a great job.However, the service associate left a lot to be desired. Barely any eye contact, flippant responses and explanations to genuine questions. Yes it was the week after Christmas, but my customer service experience was so bad I think I will take my Mercedes to the Bloomfield location next time.
We were very pleased with our experience with Mercedes Benz of Hoffman Estates. Austin was very good with communicating during the whole process. We drove from the Detroit area an the used vehicle we were shopping for was in excellent shape an everything we were looking for. Would definitely recommend to anyone who is looking for a great used vehicle as well as something brand new.
Your team was absolutely wonderful. The detailing was worth every penny and my boss was pleased with the Service.You concierge shuttle driver, Dana, was so kind.Jonah also went above and beyond and showed me how to navigate the vehicle better (so I do not have to drive on tippy-toes.)
Recently bought a car from this dealership . Even though had some hiccups during the buying process, sales associate Shannon made everything smooth . I defensively bought the car because of Shannon . I would highly recommend to see Shannon if u are thinking of buying a car from the dealership .
Service was good, Jona was very attentive and ordered the part ASAP. I went without a car for 4 days because right now it is my only vehicle. I am disappointed that they dont have a driver after 12 pm to take me back home. The only suggestion is to make sure the inside car is left as is. I had grease on all the carpet including the door panel, floor strips, and by the gas pedal. If they could put mat or something to protect it to make sure they dont get grease in my car, I would appreciate it. The outside was cleaned very well.
About this review: my 2016 C300:1st Front passenger handle lol; 2nd Driver side rear handle light failure 3rd front interior handle installed in wrong direction?! OK these are designer, engineering or assemblys faults. I wont blame to customer service. Just like I wont be unhappy to waitress on cook didnt cook well.Lets start at service, I was told no loaner car because I didnt select Loaner Car Needed button on website according Miss N at service desk. I had no choice must be back to office so I wanted to drive to work and do service next time. At that moment, Miss N said we have loaner car now. Me?? Before I write this, I double checked appointment website to make sure there is no button about loaner car: transportation: drop off; wait in dealer; shuttle (
Worst customer service in a service department EVER. Lack of basic common courtesy made my first experience, my last. NEVER would I expect this from a Mercedes-Benz dealership. If it wasnt for Shannon in sales who gave me her time and her sympathy for the treatment, I would never consider returning.
Mr. Marty did phenomenal job. He went above and beyond. He stayed after hours in the weekend and answered all my questions with patience. He even called and emailed me after few days to check if I was doing well. Really appreciate his best response.Everyone there’s helpful, but Marty is the reason why I was satisfied with everything. Will definitely recommend this place.
I went in for electrical issues with my car and was pleased to have met Melissa. She was very nice and helpful as she reassured me of the care my car needed. The waiting area was clean as always and comfortable. The service to my car 🚗was completed in a timely fashion and well appreciated. Very happy with the total experience and outcome as I enjoy driving my Benz with confidence, zeal and liberty 🗽😀.
I had an inspection scheduled for diagnosis of a steering issue. The tech was relying on the parts manager and they told me I had a wrong part installed. Me and the tech that did the work had to go in and prove them wrong and they refused diagnosis because of “aftermarket parts” even though they are all OE replacements by Mercedes because you can’t get oem parts for a 25 yo vehicle. I had called also for a replacement key and they said it would be $387. I called other dealers and they all quoted me half as much. Won’t be coming back.
My first time buying a car out of state and Shannon made everything extremely easy and perfect for me. I asked few questions about the car I choose and all her answers were right because I actually bought the without test driving it. Yes it was a great risk for me but Shannon gave me her words the car is in perfect condition and I am so glad I decided to trust her words. Shannon is the real deal if you wanna buy any kind of car at this dealership. Thank you once again Shannon I love my new car. 😊
Poor customer service. Staff could care less about your experience at this dealership. I went in for a $500 service and staff was dismissive. The guy that took my car barely even made eye contact with me. We recently moved from Chicago and I am used to the Mercedes personnel being kind, friendly, attentive, and caring. So disappointed with this location, I will not be back to this dealership.11 months later… I thought I would give this place another chance as I needed a detailed cleaning. They made me an appointment for 12:30 pm. I get there and they say this will take the rest of the day, I say okay Im fine with dropping off. Then they say since it is late in the day theyll have to keep the car overnight. This was not mentioned when I made the appointment. Why would they make a 12:30 pm appointment for a detail with no mention of a 24 hour drop off? Seems like they just didnt want to do it.
Why go anywhere else if you get the best services by all of their team? All my questions and their attention to my needs were met better than any dealer over the last 20 years I have owned a Mercedes.Mike Legg , Sales Manager and April were nice and also followed up with a call to see how I liked the car. Thank you for making this so enjoyable.
New to the area and needed emergency service to repair our GLA250. Mercedes of Rochester was the only service center with an available appointment. After reading past reviews, I was certainly concerned but scheduled the emergency service...and Im glad I did!! The service department was friendly and professional. Melissa was definitely a standout, and was able to get repairs done same day with no surprises. I will continue to use them for further service. Thanks for the good service experience.
I had an extremely troubling and a difficult repair situation with my 2020 Mercedes. It was not a warranty issue. The entire Mercedes - Benz of Rochester team consisting of the Sales Manager, Service Manager and the Service Staff came together, stuck by me, provided constant communication and provided a temporary fix to my problem. They worked with Mercedes-Benz Corporation for approvals that saved me thousands of dollars.They deserve these 5 stars for their customer service and my sincere Thanks.
The staff at Mercedes Benz of Rochester Michigan is excellent and I will never go to a different dealership.
STAY AWAY!! DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. They are not customer oriented and will leave you out to dry if there is an issue. We bought a brand new GLE580 and had an issue at 1,000 miles. They did not care to help us and this vehicle is considered one of their high end models. They are very greedy and would not recommend them to any friends, family or businesses.
Took my car in for service, when I picked up my vehicle, there were scuffs on my rear bumper. The Service Manager was very rude, denied the damages were their responsibility, gave me a hard time and told me I need to contact my insurance.I didn’t understand why he was being so confrontational. They inspected the vehicle before I dropped it off, taking pictures of every little scratch on my rims. There weren’t any scratches on the bumper when they took pictures before drop off.Another manager came out, I believe her name was Melissa. She was very helpful and did her best to repair the damages.Although the issues was resolved, I didn’t like how the other Service Manager handled the situation. I would never use this dealership again.
Worked with Dan Rus who was incredibly helpful and knowledgeable. Highly recommend!
Did an A Service for GLC lease vehicle. Took an appointment, Service person told it will take an hour and service details which they sent in email also stated the same. Did not offer any courtesy drop off or pick ups. Decided to wait in waiting room.Had to follow up after 2 hours since there were no updates, and they were just plainly ignoring the customers by just giving generic comments like it might take 1 to 2 hours etc. After almost 2.5 hours, I saw vehicle in the service reception area, UNWASHED, unattended for almost 10 mins, and had to go talk to service reception again! She asked me to talk to manager, but atleast asked an advisor to take car for washing.Manager was on phone talking to another customer, explaining some service required, took another 10 mins to close his call, while me waiting in his desk. Hopes you take care of the customers waiting in the waiting area first from now on! Behaved very rude and unapologetic for the delay. Apparently he was waiting for the service writeup?? Had to ask him to expedite it and finally was out after 3 hours.If this is the case for a basic first service and maintenance prepaid already, cant imagine what other customers are going through.I have got better service from Non-premium brands, not what you expect from MB dealer.
Very recommended dealership! Both sales and service teams are professional, prompt and very knowledgeable in every aspect.A special thanks to Steve Heidtke and his excellent team for all the service work provided to my car.
I had a passengers side airbag re-call taken care of. Whats interesting is that I was going to have the work done at another dealership but did not because they told me it was an all day job and Id have to leave my car. Well Rochester Hills got the job done in 1.5 hours!!! Love them, efficient, courteous...cant ask for anything more!!
Will not recommend this dealership service location to any of my friends & family!I scheduled wheel alignment at Mercedes-Benz of Rochester, right after replacing all 4 tires. My Mercedes-Benz E320 is a rear-wheel-drive car, requiring only rear wheel alignment. To my surprise, customer provided invoice stated:1. R/R (Right Rear): Adjustment screws rusted and cannot be adjusted???2. L/R (Left Rear): Slightly out ...further diagnostic requiredIt is common sense, if RR/LR wheel adjustment were not made due to the aforementioned; then the wheel alignment service was not completed.If charge for the wheel alignment is $227+tax, it better cover replacing screw and adjusting the bent to fix the alignment (period).I am extremely concerned. Although, I do not want to mix multiple problems; I do see multiple issues at this dealership service location; and they are –1.Advertising loaner and shuttle service. This was not available2.False advertising. $50 off alignment but the question is $50 off from what? What is the base / regular price? Google to find a regular price for Front or Rear wheel alignment and that will answer on what corrective action to take.3.Repair service changes are out of alignment4.Repairs are not completed but full-service fees are charged to the customer5.Location GM is aware of the aforementioned. He was research and investigate a week ago but has not responded. I am confident, he will respond!I see writing on the wall …
I had recall for air bag and tail lamp. Before service I didn’t get any error massage. After they finished their job I got two error massage for my rear tail lamp left and right. What they did I don’t know. I contact service they scheduled new appointment. On new appointment they told me to pay $165 for diagnostic. I told them i didn’t have any problems with tail light .After that shop manager setup me new appointment like they need more time to check more staff. On new appointment they told me they want to order some parts and they don’t know who will pay that. And they will call me in 2-3 days. It was 20 days ago. They never call me back. I tray to rich them, left massage. Nothing. I am really disappointed. And after 22 days they call me to do service for $667. Stay away from this dealer!
Be very CAUTIOUS getting a car service here. I took my car in for B Service and spent about 500 dollars (and 2 hours!) and my washer fluid wasn’t even checked. The washer fluid light turned on TWO days later. When I called about this, I did not receive ONE apology. The supervisor merely asked “well what do you want me to do?” Excuse me but I’m supposed to tell you how to do your job? Who knows what else wasn’t done!!!!
Misty was ready to go with my scheduled service. Robert provided valet service, a nice touch.It was good to see Marty in sales and always pleasant to deal with Leanne.
Poor service! Guy who “assisted me” never stated his name. Service Staff wasn’t friendly or helpful. I really didn’t trust they would do a good job on my car based on the service I received.After having the service completed I waited an additional hour for “paperwork”.I usually go to Ann Arbor or Bloomfield Hills. I needed something done quickly and Rochester had availability (I see why.) NEVER again. You all need to tighten up.
What’s expected to come from a high end dealer..... however Dan works in the showroom I believe, who is exceptional. He befriended me the first day I was in and he has taken great care of me and my experience at Mercedes ever since. Get this guy a raise!
Was not able to physically find ODB codes to identify what was wrong with the Mercedes Benz. Had a preconceived notion about the customer experience with Jonah, I thought it was going to be special but unless youve purchased the car from their dealership, their service center will attempt to mug you. Test drove the vehicle after a $1269 solenoid replacment and the engine stalled on the next start, car is still in their lot. They say its a different problem and dont believe they can plug the ODB into the computer to identify it because theres no warranty on their repairs. I did not sign off on the repair being satisfactory, instead I found an ODB reader on Amazon called BlueDriver that could be delivered same day for a third what they wanted to charge be for one diagnosis so that I can attempt to identify the problem for them since they dont have the time. Whats even more exciting is that I can diagnose whatever the hell is going on in the future so I dont have to worry about talking to Jonah again. He had a kind voice but I think thats why they hired him because the experience overall was miserable. Him or whoever hes working for have to be going through something so just pray. This is not the place it used to be.
Took my 2008 SL550 in for service. Jacob did a fantastic job helping me out with needed repairs. Great communication.
I love this Benz of Rochester! They take great care of me every time and I truly appreciate them!
First of all I cant say enough about my salesman Plamen. He is so knowledgeable about Mercedes. Can answer any questions you may have. I was very undecisive about what I wanted(color features ect.) He was so patient with me during the process. The staff always handles issues if I have any. I have been a SATISFIED customer since 2002. I would highly reccomend this dealer and Plamen if your consideringa vehicle. Thank you again. I really like my 2021 GLC.
Mercedes Benz of Rochester hills is the worst experience I’ve ever had at a dealership.I bought my 2015 s550 with 15,000 miles in 2018 and purchased the prepaid service package. I guess that was my mistake. If you don’t purchase your service from the dealership you take your car to then that’s a risk you’ll have to take because they could care less about you if you don’t buy it from them. I walked in and had to argue with the service attendant about whether I was due for an A or a B service. He ended the argument and said I was due for an A service (which is the smaller one that takes less time). So I dropped it off and went home. Keep in mind I live in Rochester hills and it’s only 15 minutes away. About 15 minutes after getting home (so 30 minutes total) I got a call from the dealership saying my service is done and I can pick up my vehicle. I was infuriated because I know it does not happen that fast, so I called Fletcher Jones Motorcars the dealership I had purchased my s550 from in California. They told me there’s no way there should be a confusion because it says right in the system that I am due for a B service. They were mad as well and called the dealership to get it straightened out for me. Sure enough about 15 minutes later the dealership called back and pretended to apologize for the mixup and said they were going to perform the B service. And what do you know? 30 minutes after the phone call they called AGAIN to say that the service was complete and I could pick up my vehicle. So at this point I knew I was getting screwed over and there was nothing to do about it. And to top it off 2 weeks later both of my batteries died in my key fab (one of the easier tasks that comes with a service).So just to play it safe I waited a year for my next service (A service) and here I am at Mercedes-Benz of Novi getting great customer service. Ontop of my car saying I was overdue for a B service (meaning the year before it wasn’t completed), ironically enough the A service is taking 2-3 hours. Not 30 minutes. I was awarded a rental while I wait because that’s what a dealership is supposed to do when they actually service your vehicle correctly. I would NEVER recommend anyone to EVER take your car into Mercedes-Benz Rochester hills for ANY type of service. They are not there to service you they are there to scam you and take advantage of the corporate structure. Oh and when I called to complain they never answered my calls or returned my voicemails. Another great example of how horrible their customer service is.
Horrible service!!! Made an appointment to change air bags was told it would be hour and half wait, was there over three hours. Mark didnt apologize or even make any effort to come talk to me. Saw my car sitting there turned on and not even washed for long time as no one even looked like they were in a hurry or even trying to get anything done. this place lacks basic customer service skills. Never seen anything like this in my life. Hope they get some training done for how to interact with people. The sales representatives were all nice in the waiting area I might add.
Generally an overly emotional dealership with the rudest staff you will ever meet. A lot of the folks here are openly depressed and suffering in their eyes. Could not perform the most basic of repairs. Severely mismanaged, Mercedes Benz of Rochester feels tired and broken. Not what youve come to expect from Mercedes as a brand.
Been coming here for maintenance service A and minor repair. Satisfied with the job I requested and they delivered as promised. The staffs they have their moments they are human after all. They are friendly. I dont care if they treat me just an average so long as the guy behind the desk that is taking care of my car is qualified, skilled and do the job right. Again so far I am satisfied with the job done to my car. Consistency is the key here. Great job so far.
Maria in the service department is very helpful and kept me up to date on my service issue. Charlie the porter was very kind to me in driving me home. The manager over the service department was helpful today although it took over a week to get my vehicle back and I still dont have the issue resolved. I went to look at New vehicles while waiting and no one approached me after standing there for almost 10 minutes. I was planning on getting a brand new Benz soon. Guess Ill take my business elsewhere.
Went to the dealership to have a battery replaced and pick up an extra key I ordered. Mentioned that there was a loud whining sound when starting the car when it was cold and it is lasts for about 2 minutes. First they said it was a pulley and then said it was misdiagnosed and it was the alternator. The estimate to replace the alternator was $1100 and I took their word and got it replaced. This did not fix my problem and from what it looks like they replaced a costly part which was unnecessary. When I contacted the service manager Steve I left a voicemail regarding the problem was not fixed and asked him to call me to see what we can do to replace the right part. Steve did not even have courtesy to return my call to make it right. I guess after spending $2000 at the dealership that day I was expecting a bit more of a custom centric response. At this point I question such business practices. I think the dealer should send Steve to sensitivity and customer awareness training. I expected more from a Mercedes dealership. Needless to say I will not returning in the future since I have no confidence in their technical abilities I expect companies to own their mistakes which Steve could care less about. How I look at it is they lost a future car purchase and any future service work on our current Benz. I’m guessing not the best business model. I vote with my dollars.
The service was timely and very efficient. I was kept informed of the progress and shown pictures of the actual parts that needed to be repaired. I would take my car there again for any future repairs.
First time I purchased a Mercedes. I met with Shannon who made the purchase seamless, easy and fun. I got the exact unit I wanted. I would highly recommend Shannon - she’s knowledgeable and kept me well informed of all my options including services.
My lease was due back in a month. Visited this dealership in July 2019 to discuss my options for a new car. Salesperson was very passive. Reminded me that I had no time to pick and choose as my car was due back in a month. I was interested in the 2020 GLE 350 in white. Only option this dealership had was one black and another white one that another client was interested in. The sales person offered to look around and call me back. I did receive a call the next day telling me that there was not much he could do. The black one sold and nothing was coming down the pipeline. This lead me to visit the BMW dealership in Rochester since the MB salesperson made it clear that there was no car for me. As soon as I walked in through the dealership doors, I informed them that I had less than a month left for my lease end. The BMW salesperson told me to focus on getting the vehicle I want and love and that they would give me a loaner if they had to order a car that was not on their lot. Unfortunately, huge difference with customer service between both companies. Mercedes Benz couldnt retain a customer that had been a client since 2012 (3 leases). I did call the Benz dealership after my vehicle was returned to dispute an end of lease charge related to a damaged windshield (which was not damaged when I returned the vehicle). The lease end manager did not care. He was rude, arrogant, and disrespectful. I asked to speak to the dealership manager and he brushed me off. I did call corporate Mercedes Benz and they were able to rectify the issue. My experience with this dealership has been nothing but disappointing.
Had my GLK250 (diesel) COMPLETE NEW BRAKES installed @ this dealership in early spring.Today I went in for them to fix the shudder while braking - The Service Manager (Mr S....)was very polite and honnoured the request for repair under warranty by MB.Very happily drove away after car wash as ALWAYS is the case @ this dealership. Been a customer of theirs since 2012; still happyThanks everyone there
Usually service my E350 with Bloomfield, but this dealership is about 15 miles closer. Needless to say it is worth the extra 15 mile drive to Bloomfield. Service was slow, advisors are dismissive, parts availability is horrific, facility is not very eye appealing. Ive had better experiences at the Ford dealer I take my Focus RS too for service. Sales people are polite and very friendly, thats about the only positive thing I have to say.
Went in to place an order for a 2022 S580 on 10/4/21 the sales person Shannon I felt didnt take me seriously . Even though she said no incentives were available . She was not willing to work with me on a probably $140,000 car that I would of paid cash for . Not a discount offer at all . Felt the used ones were up my alley . Dont know if I will step up in there again
This was our fourth vehicle and Plamen was exceptional as always! We love having him as our sales person.
Sorry it took me so long to respond. My experience with the Rochester Hills, Michigan dealership was wonderful. They were extremely helpful and friendly. My car was taken care of right away. I was also very happy I received a loaner car while I waited for the work to be done. I wish all your dealerships were as good. The Jacksonville, Florida dealership could learn a lot from from them. That was not a pleasant experience.
Shout out to the service department and especially to Dan Peterson. Dan is a very courteous and knowledgeable service advisor and will always keep you in the loop on the service status of the car. Overall this dealership from a service perspective is wonderful (cant rate the sales department as I didnt speak with them), the labor rates are reasonable ($128/hr, national average is ~$110) and they even give you the parts they replaces to ensure that the work was completed per the RO. Overall, I am very pleased with my service experience at this dealership and it just goes to show that there are still trustworthy dealerships out there.
Took my 2018 GLE 350 for first time service and at the end the receptionist Maria told me there was a big dent in the rear bumper that we were not aware of it. the dent is a size of a foot by the muffler area from the bottom. I talked to Doug Stanly the manager he was not helping not apologizing said you had your car for few months and we just had it for two hours.!!! I asked for a camera video proving was not there before the service and I will be great full, he said they do not have a camera in place. I wonder why they did not tell me before they start the service? why waited until the end of the service to tell me oh your car has a dent in it and call your insurance. very bad service I felt was not welcomed in that dealership at all. paid $270 for an oil change, two hours of wait and left with a big damage in my car. what an experience!!! do not go there please and save yourself from a bad experience.
They need a manager with not only management and interpersonal skills but a smile. When hes gone Ill return to have my vehicles serviced there. Bring in Mike (past Service Advisor) or find Victor C. (previous SA from GBMC) to manage. They know customer service. When you buy a supposed premium or luxury, lol, brand, you expect premium service. Not possible when one family owns 3 of the metro-Detroit dealerships. Never again MB
If I could, I would give this dealership 0 stars! I have never experienced such poor customer service in my life!!!! I took my car in 3 weeks ago for an oil change, to replace alternator and belt. My air conditioner was working just fine and I NEVER had an issue with it. My husband picked up the car and called me immediately telling me the AC was not working. At that time, the dealer was already closed. I called them first thing Monday morning and they told me to bring it and they will look at it. I took my car back in July 3rd. The technician told me it was pure coincidence and I was out of freon. To fill it was another $200. I told them, ok no problem, go a head with the repairs. A week later on July 11th, it wasn’t working again. I had to call numerous times before anyone would return my call. Finally they told me to bring it back in 4 days later. They held my car for a week before inspecting it and getting it back to me. I had to call them numerous times to get an answer and the manager Steve never returned any of my calls finally I had to deal with assistant manager Daniel, he was the only one that would actually call me back. After inspecting it, they told me I have a leak in my condenser and it would cost another $1200. I am just very disappointed and dissatisfied with the lack of customer service and care this dealership provided me with. I drive a Mercedes Benz. I took my car to a certified dealership and not some third party gas station for extensive car work and they damage my car AND charge me for the repairs. I wouldnt recommend anyone to bring their luxury vehicle to this poor excuse of a dealership!!! Go somewhere else where you money and loyalty is appreciated!!!!
Steve and the service department did a incredible job to make me feel like a valuable customer. After my initial repair I encountered another issue with my car that needed repair. Steve went above and beyond to assist me in getting the problem fixed. He showed me how much Mercedes-Benz of Rochester really value their customers. I am 100% satisfied with the customer service I received and will continue to do business at this location.
I had a GREAT EXPERIENCE at this dealership. The sales manager Stevie P. treated myself as well as my fiancé with nothing but the upmost respect and dignity! He showed great compassion in our wants and needs. He definitely has our business in the future! This is a GREAT PLACE to buy a vehicle. They ensure your satisfaction is guaranteed!!!!! STEVE P. ROCKS!!!
I went to have my 2013 CLS 550 4Matic check for an oil leak & coolant leak at Mercedes Benz of Rochester Mi. My warranty would expire in the coming 3 weeks. They took quite some time. I was the last customer to leave. I had noticed my vehicle on a live camera in the garage sitting idle. I don’t believe anything was done. The report came back that they didn’t find anything, but noted a sweating on the valve cover.The Owner is the problem here due to his interference with the Service Manger recommendations . He over rides the Service Manager and the mechanic report . They wanted me to come back and they would recheck it.Two other customers told me of their horror stories. One lady after having her coolant changed and was on the highway had to pull over due to overheating. Her radiator cap hadn’t been put back on.
My husband and I went in to inquire about a second MB. Steve is a wonderful man. He is that honest sales rep you cannot find out there. He made every effort to make sure we got what we liked and made it happen. Signed the purchase 1 hour after dealership closed and he made sure we drove home in our new s class that night. Beyond thankful for his EXCELLENT professional service.
Very good dealership and actually the best Ive dealt with ever. Doug Ulin is a very helpful and patient salesman and really was patient with me. I couldnt make up my mind between an SUV or an E-class, but he was patient with me and was attentive during this whole time.Jim Fellows in the Service Department is simply super. Hes very helpful, accommodating and just a super-nice guy.I definitely will buy from them again as they made the paperwork easy and didnt pressure me into buying any of the unnecessary stuff like extended warranties, paint protector, etc. like the GM, Ford, Chrysler dealership push on you.I really love my E-350 and was the best car purchase of my lifetime.Thanks!
AWESOME EXPERIENCE! I took my car in for low pressure with my tire. They found out the rim was cracked. The rim was not in stock so they had to order one. I explained that I had a engagement later that evening so Maria made it possible for me to get a loaner. Kudos to Maria! Great service! Thank you so much Mercedes-Benz of Rochester.
Recently had dealings with MB at Rochester and was pleased with our experience. Dan was very helpful every step of the process. Hoping that we continue to receive such friendly and professional care.
Always professional! I been going here for about 3 years now. I had a small issue after picking up the car but the dealer sent a tech (Paul) to my location even though they were done for the day. Thank you Tracy, Paul and Daniel.
Bud was nice and service was completed same day, but I do have an issue.I had my coolant changed, an oil change, and a new Benz star emblem installed on the trunk lid.....the emblem is already starting to come off. If you look at the picture you can see it pulling away from the trunk instead of laying flat. I have emailed Bud and am waiting for a response.EDIT: I have been contacted and the proper repair was made. I am satisfied. Thank you Bud.
Excellent Service department. Brought my car in for service late in the day and they promptly began to diagnose my vehicle. They kept me updated on progress and provided thorough explanation on the issues.
Mike Tatti was very helpful. He did everything he could to make the service process go smoothly. I got my car in with no to very little waiting, I was informed when the service would be completed (and it was the correct time) and my car was ready and waiting and fixed as promised!
They always take good. care of my car....
The service department is horrendous. I scheduled a porter to pick up my car Wednesday morning which was aThe service department is horrendous. I scheduled a porter to pick up my car Wednesday morning which was a pleasant and seamless experience. Thereafter, my experience went downhill. I received a call Wednesday evening stating the service dept was very busy and the technicians were unable to review my vehicle but would get to it first thing in the morning. Thursday mid morning I called and spoke to an advisor requesting an update on my vehicle. The advisor was unable to provide a status and said he would have Maria contact me. Maria indeed contacted me within 10 min to provide the recommended service repairs. After agreeing to the repairs, she said the vehicle would be worked on Friday due to a part not being in stock but would be overnighted. Friday evening I received a call informing me a porter would drop off the vehicle Saturday. Saturday morning I received a call from Maria informing me the porter was on his way but something felt off so he was driving the car back to service. Maria said the underbody was loose. Mind you, the vehicle was being serviced for LED lights and a starter issue. Therefore, any issue while the car is in motion shouldn’t be present.The main concerns I have are as follows. Firstly, there is a clear disconnect in service appointments and porter pick up. It’s unacceptable and irresponsible to pick up a vehicle and not have time in the schedule to have the vehicle looked at. Secondly, the service department should operate as a team. When you call in, all advisors should be able to pull up the account and provide a status. One should not have to wait for a specific advisor to call you back. Thirdly, quality control is lacking as porters are driving vehicles back to customers without being checked for accuracy.When you purchase a luxury vehicle, one would expect exceptional service. Clearly that isn’t the case when you take your car to this service department. Save yourself the future troubles and drive to Mercedes in St. Claire Shores. They treat you with respect, promptness and care.
The service department at this dealership is wonderful! I bought my Mercedes from them and they have treated me so well, I will buy my next Mercedes from them. They care about you. I can only say great things about all the people that work there, and their service has been exceptional as well.
They were very good! Plamen D did an excellent job - he was friendly, knowledgeable and easy to work with. He made me feel like I got a great deal and made the process so easy. I would definitely recommend. I LOVE my car!
For many years we have bought MB from your dealership because of Plamen Dimitrov. He is the kindest and best car salesman that i have ever met. it would be quite difficult to buy a car from anyone else!!!!
I have witnessed horrible client interaction upon arriving at this dealership. In particular, salesman Doug Stanley, yelling and berating clients on the regular. This needs to stop. Go to another dealership. Dont let them abuse you.
I’ve taken my Benz here a few times and all was well until I took it in after a service and when talking to Steve (Service Manager) he began to feel “blamed” for the problems on my car and continued to slam my car hood and raise his voice. Sorry but no service establishment should have managers who can’t keep their temper.
I took my S550 cabriolet to this dealership for brake pad issue noise, keep in mind that i bought the car from palm beach mercedes benz dealership and they just put new rotors and pads, these guys said the brakes are not good, so they billed the other dealer and did nothing, they also told me there is a $515 charge because my AC was was blowing hot air so there is a charge to to look at the problem, my car was certified pre owned and covered all that, so i got into the biggest argument till the store manager waived the charge, please do your self a favor and dont go to this dealership, they will scam you as they dont have enough business ..service agent and his mgr including doug (dealership manager) have no professional experience with people, horrible, horrible experience..
*Sales department* At multiple occasions I price out the vehicle I want to purchase and I end up getting a better deal at a different dealership. Prices are about %2-%3 higher.*Parts department* there in NOT 1 accessories part that I requested that was available despite being available on website or on a commercial on TV.*Service* this is the main reason I am writing this review, very unprofessional unhappy staff, definetly not talking about technicians as I dont deal with them personally. The sunroof was not closing and I requested an appointment, they gave me one 15 days later, meanwhile roof was not closing, and I couldnt drive the car incase in rains. I call them a day before to coordinate drop off time etc and they tell me there is upgrade/recall on the vehicle, then I was surprised to hear that the vehicle was going to stay there for 5 days and no courtesy vehicle was given. I requested to talk to service Manager who didnt answer his phone nor got a reply to the voice mail I left. Then they transferred me to new car sales not sure why which again didnt answer. And then requested general manager who also never answers.This dealership I dealt with numerous number of times in the past, they used to be much better, but since becoming busy they dont care about customers they care about moving cars.No hard feelings but this is just personal experience.
You don’t wanna go there, service wise, starts from front office (Bud) . I dropped off my car for overheating and I received a call from Bud says it’s gonna cost me 1050 $ because there will be a lot of tear down to reach the damaged area, I said okay could you take care of me and make some deductions, his answer was oh no it’s gonna take 6 hours of work. The part that needs to be changed is worth 90$ and the rest of the money goes toward the labor. I said please help me out with the price, then he said okay I will take a hundred bucks off. Up to here and everything is okay... on the same day I drove with my other car to pick up my son’s car seat and I had a chance to see what kind of tear down was done and it was nothing, it won’t take anymore than an hour to tear down and another hour to replace the part. I also had the air intake line that looks like a coil only it’s made of some kind of fabric that has frayed a little so I asked if they can replace it, Bud was standing there along with the technician and he said it’s gonna cost me another 40$ , I said okay let’s do it, once I said that he said yeah probably 60$ that’s all and I won’t even add labor, I said you just said 40 $ now you changed your mind and made it 60$ just forget about it, so the technician said I can tape it for you it’s not a big deal and it won’t cause you any problem at all I said okay if you say so. We went back to the front office and Bud goes this part is going to cost you 190$ dollars to replace!!! I was what from 40 to 60 to 190 how can that be. Long story short next day I went back to pick up my car and I asked Bud is everything good he says yeah and I asked him if they had the car cleaned ( which every dealer I have taken the car to always do after service) he says yeah absolutely. I walked towards the car and it was all wet probably because it was left for the rain to clean it up. I thought to my self maybe I am mistaken once I opened the door I could tell the car hasn’t been touched, so I called Bud and he says oh no we don’t do detailing... I didn’t ask for detailing I only asked for regular cleaning and I called the other guys at the front office to show them which they apologized and offered to have it cleaned.. I said thank you but no thanks I have to go. I drove off one mile and I remembered the air intake part so I parked the car and popped up the hood and to my surprise I found it tapped as if a kid was messing with tape and it WASN’T EVEN CONNECTED. Right away I drove back and I asked to see the manager and They called Mike the service manager so I showed him what I have been complaining about and about the deduction that Bud pretends he did. It came out that they have deducted 14$ only not 100$ like Bud said and Mr Mike here approve of all the work they have done except for the cleaning part he disapproves. I said I certainly won’t come back here for you guys sucks. I wish I can add photos for this review to show everyone how horrible they did , I have photos taken ready to upload as a proof for this so called Mercedes Benz dealer!!!!
Steer clear of this place. Have had to take vehicle back in multiple times for same work, they wont stand behind it....Update. Below you will see Dougs request that I contact him and resolve the issue. I did call Doug, but we far from resolved the issue. When I called him, he said little and I explained my situation to him. I included the fact that I had contacted MB USA corporate to complain about this dealership and their service quality and communication. He said he would invesitagte and get back to me.Later the same day he called to tell me that he had spoken with Corporate and they had all agreed that nothing was done wrong, and nothing would be done to address my complaints. He stated that Mercedes vehicles are a marvel of engineering, and you and your family just may not be suitable for one. Wow.I immediately called Corporate to confirm his statements. They informed me that Doug had lied, they had not had that conversation with him. They considered my complaint case open and pending, and I should hear further from them once my assigned case worker returns from Thanksgiving vacation.The people at this dealership are incredibly rude and very defensive when challenged.
First experience with MB Rochester. Made service appt online for a used vehicle I purchased out of state last week; inspection and spare key. No loaner offered online. No one greeted me at my vehicle when I pulled on the service drive (like Ive experienced at Fox VW, Fox Chevy, Audi Roch Hills, etc.) Service advisor was polite (Mike). He walked me to parts to inquire about a key. Person in parts was not friendly, and ended the conversation with come back when you have the right papers. I understand if there are policies in place but I just rearranged my whole morning and a didnt need to be treated like a criminal. Wont be going back, and will drive farther to spend my money elsewhere. If you cant interact with customers at a highly professional and courteous manner in any industry, let alone a highline car dealership, you dont belong there.
Excellent service in keeping with new covid 19 social distancing protocols. The process of getting a loaner while my car was repaired was seamless. As always, friendly, cheerful people to interact with..
See ANYONE except Marty. I am appalled by how I was treated today. I visited the dealership on my day off, wanting to look at two specific pre owned vehicles that I saw online. Marty seemed less than eager to to show them to me, and seemed hesitant when I asked about test driving. He did, however, sluggishly walk me down to the garage where one of the vehicles I was interested in was located. At this point, everything was fine and I appreciated him helping me look regardless of his reluctance.Before Marty told me to hop in the front seat for the test drive, I noticed that the gas was 1 mile to empty. I simply asked if we were going to get gas, and out of nowhere, Marty SNAPPED. I mean he was literally yelling at me because “you didn’t even have an appointment and this car isn’t going to be here in a month when you’re looking to buy so there’s no reason for me to be jumping through hoops and getting yelled at... blah blah blah... you shouldn’t be looking at cars that you can’t buy for another month”. At this point I’m absolutely speechless and tell him I’m leaving... clearly he is not interested in my business. He then wants to tell me about how the people in the garage weren’t ready for the vehicle to be driven and they were giving him a hard time about it. Well why did you let me test drive it in the first place, Marty?! By the time I was opening my car door to leave he was apologizing, admitting that he shouldn’t have reacted that way... um too late buddy?I guess young adults who aren’t looking to buy something the day they walk in aren’t taken seriously. I have worked in customer service my whole life and currently work in real estate... I just cannot imagine treating anyone who came to me, willing to give me business, the way I was treated today. I really wish there was more to the story or some other factor that would justify his reaction. My mom has driven new Mercedes Benz vehicles for years... we’ve had nothing but exceptional service from the Bloomfield hills dealership. Go there instead.I will say that when I talked to sales manager Daryl, he was very apologetic. Unfortunately, that dealership, and maybe MB as a whole is ruined for me.
I had my E300 Oil change done here at Mercedes-Benz of Rochester. I was very happy with the service and friendly staff. They dropped me off to my work while working on the vehicle and offered shuttle pick up option as well when car was ready.
Maria at the service center was the best. She was very kind and happy to help with any questions that I had and I would recommended family and friends here just based on her alone. They were straight forward and quick to respond and the customer service was better than any dealership that Ive ever been to.
I had a wonderful experience with the service department at this dealership (after a not-so-great experience elsewhere). They were friendly, helpful, efficient and didnt over-sell. I will be a return customer and would recommend them to anyone.
Had my 99sl500 towed in for start error. First time experience with this dealership. We had a rocky start . I had to call the GM to get things moving. Nikki was the original service advisor and in my opinion dropped the ball. After things started moving I dealt with mike and Steve. Since this is a older model it took a bit of time to figure things out. Mike and Steve worked very hard and used their available resources. Unfortunately the end result was not good. But no fault of the dealer. Fault lies with Mercedes. Mercedes has stopped making the key for my model. The service manager ,Steve,was kind enough not to charge me and towed the car back to my house at no charge! In my opinion this is unheard of ! I’m very appreciative of Steve’s customer service. If I ever own another Mercedes (I doubt it) . I will take it here for service. Mind you ,this dealer is not the closet to my house. I will definitely recommend them to friends that own Mercedes. Thanks again Doug, Mike and Steve.
Took my GLE43 AMG Coupe in for regular service - $800 - nothing special what a ripoff. The one issue I had was the blind spot assist recently was in operable and message displayed on dash.The management who work there... declined the warranty repair because the blind spot assist sensor under the rear bumper had dirt and mud on it.So they said it was not covered under warranty.I asked the Einstein manager ... what did he expect would be on the sensor under the rear bumper without a housing unit to protect it?Run as fast as possible from the business. Beyond words!!
Very bad experience. Very poor customer service. Rep and Manager both are rude and charges are very high. Never go there.
Very friendly staff, great hospitality, and honest services. I have been servicing my vehicle with them and have never had any issues. Always a smooth transaction. I will never hesitate doing business with Mercedes-Benz of Rochester again!
I visited this service center at 11 oclock today with a sound problem on my car. From there, Mike tatti was in charge of my service. He was so kind and caring for me that I did not feel uncomfortable. I want to thank him for this. He is a good person.
The Mercedes of Rochester hills is just the best ever. I have been to many dealerships before but everyone is so rude and don’t actually help you solve anything but Maria at the service center is just amazing at the Merdeces of Rochester hills. She’s so kind and helps me with everything and on top of that they actually care about you and your vehicle. I trust them completely!
The staff was nice friendly & helpful but I took my car in because the check engine light was on. I paid for the car they brought it to my work when I went to drive it home I noticed that the check engine light was still on. They had my car for 5 days. IDK why they wouldnt or didnt fix it. I took it to this dealership for the 1st time. I used to go to the 1 in St. Clair Shores but they are commission based scam artists you bring your car in for 1 issue it comes out with 3 new ones. That is the same reason why none of my friends & neighbors go to the 1 in St. Clair Shores. Now Im beginning to thing that they are all the same. Is give it 1 star but the porter service was nice and everyone was friendly & willing to help.
So I dropped by this dealer last Friday to see if they could get me in for a couple of things I needed done on my car (oil, brake and coolant change). Bud Thorne told me before I could even tell him what I needed done that they were backlogged a couple of weeks. I asked him if he could give me a quote for what I needed (he had an attitude at this point) and told me he could try to at the top of his head. I told him he may need to order parts because I have an AMG he said we don’t order parts we are stocked. I told him I have a 2002 CLK55 he then said we only service cars 2010-up, we only have young guns here and no old people as techs. I told him I recently brought my 2009 E class here and then a 2002 SL600 a year ago and he said nope gotta take them to Bloomfield. What? You call yourselves an authorized Mercedes Benz service center and you don’t service cars less than 2010? When did this change? Maybe Mr. Thorne needs better training or a new job. Take your dealership name off the manuals, internet advertising as an authorized service center. So you’re telling me if my car breaks down I shouldn’t tow it here because you don’t service cars less than 2010 but you can sell cars older than 2010? What a joke. I’ve been going to this dealer since 2002. I’ll be contacting corporate next to let them know about this experience.
Service for my MB went well at this dealership where it’s a comfortable experience for clients waiting on repairs by providing coffee, snacks, couch, big screen and even a small work area to plug-in. Bud Thorn at the service counter plays a key role here in making the experience good, the younger staff could learn to be more like him. Overall, better dealership than MB of Novi’s Service, don’t get me started about MB of Novi.
We have bought a few vehicles from this dealership and they are truley exceptional. From the time you begin dreaming to the point of driving off the lot with achieving your dream. The service department also continues supporting the same experience. Without hesitation 5 stars.
I had very good experience with this service location. I had a recall in vehicle and i went here to get it fixed. After few days i got message about something was still pending to fix. I went back, they gave me a brand new loaner vehicle for day. Also my car was very clean and washed both the time. Would recommend this location.
Appt was rescheduled 2 hrs prior to arrival, unacceptable! Two large oil stains on passenger floor mat, my car smelled of old oil for days. As a new MB owner NOBODY (x3) could tell me where my USB was located.Very disappointing from a luxury car dealership. I will be buying another Lexus soon based on customer service alone!!!
The man helping me, Bud, was absolutely terrific. We had a slight issue with the dealership that I purchased my car from, Bud went above and beyond to make sure my visit was smooth. Even though I live about 45 minutes away, I will bring my car back for my next service.
Service was exceptional and Dan got the job done they didn’t have the car I wanted in stock but he went above and beyond to find it for me very great customer service !
This was the worst experience.No follow upNo update on carNo loanersNo offer to shuttle to and from workNo offer to reimburse rentalNothing.And they knew I was unhappy.We were even told to go to another location if we werent happy(because we complained about not having any transportation ( over 2 weeks!)And this was AFTER patiently waiting for 3 days for a loaner.Finally after 2 weeks..we called after hearing NOTHING only to find out the car was finished.So if we wouldnt have called we wouldnt have known?The Best or Nothing really?It should be The Best OF NothingThis is my second MercedesI had a 2011 purchased new and traded it in for a 2015 which I have had for over a year. These cars were purchased from another area. However this location is my servicing dealer now and because of this I will never get another Mercedes again.If something happens to my car, the thought of it being towed to my servicing dealer again makes me cringe.Mercedes just lost a potentially loyal customer. Good car- horrendous service.Its a shame. I felt completely disregarded. Especially knowing other dealerships for different makes offer all of the above and even deliver the car to you...the way it should be for a luxury dealership.Simply the Best OF NOTHING
Great service experience. Price, service quality, customer service was better than most. Service advisors (Dana and her associate) were accommodating, courteous and professional. In the end One of the comment made by Dana was slightly off mark but I would not count that against her. Overall i will give her 90/100 and total dealsership experience 94/100. Thanks yall and keep up the good work.
I can’t remember a worse sales experience than with MB Rochester. I live in PA and flew to DTW to pick up a 2017 SUV that had recently been traded. A nice porter named Alex picked me up at the airport and brought me to the Dealership around 11:30am.Prior to my scheduled arrival, Doug Stanley, Used Car Sales Manager, insisted on 25% down to hold the vehicle, which in and of itself is outrageous. However, I was excited with the prospects of this SUV and thus wired the 25% downpayment to the dealership’s account. This was 5-days ago.At this time, I informed Mr. Stanley (via email and signed VPO) that I would wire the balance owed upon an in-person and satisfactory PPI. I also shared the same information with the salesman, Steve Pollard.Indeed, I was satisfied with the condition of the SUV and dutifully wired the balance, at or around 1:15pm. I provided the certified Federal Reference Number to Mr. Stanley allowing him to track the funds.Mr. Stanley and Pollard kept me waiting 4-hours, finally admitting the wire was “pending” at Comerica, and that an overnight cycle was required for the funds to be “received”. They would not release the car. Geez, it would have been nice if Stanley or Pollard would have told me this last week!A finance employee named Julie was about the only person at the dealership who seemed to care about my business. Strangely, Julie confirmed that both the deposit and balance wires had in fact been received! Red flag! When I inquired with Mr. Stanley and Mr. Pollard, they threw Julie under the proverbial bus, claiming she was new and did not know how wire transfers worked. She was never again made available to me. (Sorry if you got in trouble Julie. Take solace in knowing you were the only person who actually seemed to care about the customer! Well, you and Alex, the porter.)Because Mr. Stanley would not release the car, he stranded me for the night. Desperate, I asked to speak with the owner, CJ Ghesquiere, but he would not receive me nor attempt to work out a solution. As Owner and President, he’s a wet noodle in my book. I had no choice but to UBER to a local hotel for the night and try again the next day.I did take delivery the following day without incident, thanks largely to the New Car Sales Manager, Michael Legg.I’ve given the experience some thought. Pollard sold me the car for an aggressive price, maybe hoping I would finance the transaction and make a bit more. Furthermore, I am from out of state and unlikely to use their service department. So this was a low margin deal on a high margin SUV. My theory is that Stanley and Pollard wanted me to walk so they could start over and sell the car to someone else. Inconveniencing me was their cost of doing business.Buyers beware, especially out of state buyers! These guys are complete sleaze balls. And, if you’ll indulge some cheekiness, they even look the part.MBUSA...step up your game and clean house. I am your target customer and this experience has soiled your brand in my mind. Several other Google reviews would indicate I am not alone.
My first contact with this dealership was via their online chat that was an above average experience. After a couple of days, My wife and I went to their location with a short notice. At first, we werent able to find Kimiko Clark (Sales Consultant) who was going to help us. After a couple of minutes waiting, Doug (I hope I caught his name correctly) who I assume was a sales manager, informed us that Kimiko is a little bit busy with another customer and can meet us shortly. But he offered us to test drive one of the cars that we found on their website. He was very respectful and stated that based on his judgment he doesnt need to see our ID card, etc. to let us test drive the car alone. After the test drive, Kimiko came to us and helped to evaluate our options and found a proper car based on our needs and budget. He is by far the best car dealer that I saw in my life. Negotiating with him was very easy and smooth process, and he didnt cause any uncomfortable feeling. He provided honest suggestions and understood our needs very fast and provided suitable options He also negotiated with his manager and got a good discount for us. Although, unfortunately at the end, we didnt close a deal with him during that visit and purchased a car from another manufacturer, both my wife and I were very satisfied with this experience. We are sure that any time that we need to buy a Mercedes-Benz, we will go back to him.
My husband and I were very satisfied with the overall experience this location has provided. From start to finish I felt welcomed and had all questions or concerns answered in a candid fashion. Marty was our Sales Rep. and I couldnt have asked for better!
Where do i even begin with their service department. I got my head light repaired(the light was off). I was told the head light was cracked and they said it was not under warranty when in fact my vehicle is under warranty. The car has0 accidents and 0 damage im not sure how my head light was cracked from underneath. I was told that they are going to repair it for me and try seal the crack. They did and charged 1,200 and next day the light went off again and they ended up replacing headlight under warranty &didnt refund me my money. they scratched my rim and i contacted them and nobody even had the decency to call me back. I just purchased my vehicle and im very dissapointed. Plus I asked so many times to show me the headlight just to see the cracks they are talking about they refused and they didn’t show it to me and when I asked when they replace my headlight I asked to show me the old one And to give it to me and they said we needed it for warranty purposes so if the car has been fixed under the warranty from the first place why did i get charged $1200? I want my money back because i know all of the other mercedes dealership owned by the same person and now im stuck because now i have to drive atleast 2 hours to get it fixed somewhere else. I will make sure to contact mercedes headquarters and let them know what exactly happened.
From the arrival into the service department throughout every encounter I was treated with impeccable attention and professionalism, and even to the transportation home during the repairs that was done much faster than I expected.I would definitely return here for service and highly recommend them.
The MB VIRUS is back in business. If anyone wants top notch quality, be patient, the guys at MB Rochester will eventually figure it out, fix it, will make good recommendations and in the end you will end up a happy customer.
I’m so happy with my experience at the Mercedes Benz of Rochester! Shannon did an amazing job of getting me into my first Mercedes (at a great deal) and I absolutely am in love with it 😍 Thank you, Shannon!!
Bad customer service in the service department.No follow upWrong informationNo loanersNo offer to reimburse rentalNothing.When I asked, they told me there is no rental if insurance is paying even I paid around $7,500 and insurance paid $2,000. I cant explain in words it was the worst experience.
Dan was great to work with. He made the whole process of getting a new car super easy and fast. I would definitely recommend him if you are in the market for a new vehicle.
I bought a 2010 Cadillac CTS4 all wheel drive from them last September but I discovered that 2 of the tires, passenger side front and rear are not the correct size for the car. The 2010 Cadillac CTS4 tires are supposed to be 235/55/r17, the 2 passenger side tires front and rear are 225/55r17. The driver side tires front and rear are 235/55/r17 which are correct. The tires are in excellent shape. On an all Wheel drive vehicle the tires must all be exactly the same tires, size and make, and if not it could cause damage to the all wheel drive system. I contacted the dealer about this but they would not help me in any way. They said I have to buy all 4 tires myself.
I left the vehicle with the body shop for two weeks to fix a minor dent and replace the rear bumper. When I returned, nothing had been fixed and it required another week. I never received any call backs from the body shop from numerous inquiries.
The worst Mercedes service experience in my 16 years of owning Mercedes vehicles.Took my S550 w222 in to have oil leak diagnosed and repaired. I was quoted $175 I was charged 245 for diagnostics even after being quoted 175 service advisor said when asked that because they had to clean the oil off to see where the leak was that was an extra$75(wouldn’t that be necessary for look for any oil leak)if I had to guess I would say the service dept was commission or incentive based.. ImArrived at 11:30 scheduled appt- at 330 service advisor Melissa advised me that my oil filter housing needed to be replaced. Quoted me $3,726.00. When asked for a parts and labor break down I was told by Melissa that “I don’t tell how much parts and labor cost, I’m not telling you what I pay my techs” very angrily and aggressive. I’m not a native of Detroit I’ve actually only been here 60 days but I’ve never had a car repaired especially at a MERCEDES dealer who wouldn’t tell me what they were charging me for, how long they were charging me and what parts were being replaced.To make a long story short I contacted three other Mercedes dealers in the area Mercedes of novi and Ann Arbor and was give. Estimates ranging 800-1,000 and had not issued telling how long it would take them to do it.Proceed with extreme caution when having your car serviced for outta warranty repairs at this Location.I’ve have very close relationships with two other Mercedes dealers one in west Michigan and another in Georgia who also both told me that not more than $1000 repair and they have never seen the housing needing replacement maybe the gasket.I have a 8 car fleet and I couldn’t imagine ever stepping foot in this location again.
Witness a racial run in today at the service center. Eastern European guy got uppity with the help and they yelled at him and then an Asian woman and someone on the phone also got yelled at by the General Manager.
Excellent experience. Plamen got me the car i wanted, didnt change the price, didnt change the terms, basically asked me what I wanted and made it work. i was expecting the terms to change after my application was approved by MB financial. He called me back and told me the same numbers we discussed and I got my car a few days later.
I went to Mercedes Benz of Rochester for the professionalism and high standards. They delivered much more. They truley exceeded my expectations. Kamiko Clark was my sales rep and made my experience very pleasant. Darryl Cassa finished up my sale and got me on my way in a very expeditious manner. I look forward to being a lifetime member of the Mercedes family. Thanks to the staff, i am truley satisfied with my purchase.
Go to the sales associate shannon. i bought the car because of her.
Excellent customer service & very knowledgeable about my vehicle needs & service requirements, appointments are avail during my time frame.
Steve is an amazing person! Ask for him :) so helpful and super great at what he does. Been with mercedes for almost 10 years with my family, by far the best Ive dealt with for car check ups & oil change, questions, etc. Thanks Steve! -rose
The sale, BHARATH KAGEY, I had is terrible. He never reviewed anything when I picked up my car. Often dont answer call, never reply text message. When I am able to reach him, always interrupt me before I even finish my question. Also hangs up phone before the conservation is done. Overall, he is disrespectful, unhelpful, and i would say the worst sale I have ever had in my life. Advice to everyone, dont go to this dealership if you can; if you have to, dont go to this sale.
Rude and unprofessional. For a second I thought I was at a Chevy dealership.
I truly appreciated my Salesman Dan Rus. He truly was very helpful in assisting me in finding the right vehicle.
Good service. Timely with good updates. Courteous and informative......
Its always exceptional experience every time I go to the service dep at this Mercedes dealership. And I have to mention Mike T for his outstanding and very professional service care that he provide me with every time I go there.SincerelyRaed Kildani
We were planning on leasing a car so we went to this place. Kevin there greeted us with great enthusiasm in the beginning. Later on we were talking about the CLA-250 that we liked. We took it for a test drive and that is when things started going sideways. I briefly started checking out the acceleration and the braking. He started asking whether I drive like this all the time. Of course not! After we went back, we told him that we like the car and if there are any deals going on this vehicle. He pointed us at the Chevy showroom right beside the dealership and said IF you are looking for deals then you should be going to Chevy right there. This is a mercedes showroom. Those were his exact words. Then he went on rambling about how people dont ask for deals on clothes/shoes but when it comes to a car they start asking for deals. Apparently, in his opinion, the right way to buy a Mercedes is to buy it for sticker price and go boast about it to people that we bought it for sticker price. We were totally offended and we walked out of that place without looking back. We went to a ford showroom and bought a Taurus and we are totally happy with it now.If this is how Mercedes wants to treat their customers then rest assured you guys will be in serious trouble.And whats the deal about pointing to Chevy to get deals? The competition should be healthy and you do not get to criticize Chevy just because you are a Mercedes Dealer.I was a big fan of Mercedes until then. And we had plans to eventually buy more of those but rest assured I will never step in this showroom (or any Merc showroom for the matter) again. We have never been insulted this way. The guys at Ford atleast made us feel like we were a valuable customer and treated us like one.
Top notch service department. Courteous professional staff. Welcoming environment and prompt service. I purchased my E400 out of state and chose MB of Rochester as over MB of Bloomfield . Highly recommended !
Brought my C300 Mercedes Benz in to replace a front windshield that had been shattered by a flying rock. A courtesy vehicle was provided as I had to leave it overnight. The next day I returned to pick up my vehicle, which was washed and ready to go. Thanks to Service Staff at Mercedes Benz of Rochester, Michigan; Mike in particular!!!1
I recently purchased a new Mercedes GLC from Mercedes Benz of Rochester. The representative I dealt with was Kimiko Clark. Kimiko provided excellent & outstanding assistance. He was very diligent in finding the car with the options I was looking for. Furthermore, he ensured that I understood everything about the vehicle including spending over an hour explaining how things worked on the vehicle. I would highly recommend this dealership and especially Kimiko Clark if you are interested in purchasing a Mercedes. Finally, I would like to note that the Rochester dealership is not the closest Mercedes dealership to where I live. However, I decided to purchase a vehicle from the dealership because of the excellent assistance I received from Kimiko Clark.
I was looking for a low mileage used ML350 for my wife and they had exactly what I needed. Bharath Kagey (salesperson) was great. He is very knowledgeable and was very patient. He worked with us until we landed on a vehicle and the price that we wanted. The entire buying experience was excellent all the way around. I highly recommend MB of Rochester Hills and Bharath Kagey,
Great service. On time with a smile great waiting area, coffee and highly professional all around. I rather go there then a closer dealership.
The associate was able to work me in quickly and take care of the issue I needed addressed as well as a minor recall that had recently been released. Staff is friendly and helpful and the waiting room is comfortable.
I was very pleased with the excellent service I received at the Mercedes-Benz of Rochester. Everyone was very friendly and helpful, and Shannon took great care of me while getting me into my first Mercedes. Thank you guys!
I got my Benz on Good Friday 3/25. I had the best experencie buying a car. I thought I would never be able to afford a car like this. My saleman Kevin Lewis made it happen for me. He was on point with everything I was looking for in a car and price. Patient he had with me because I was going back and forward and complain and he listen to me. I am so happy with my new car. If you are looking for saleman Kevin Lewis is the man. If you do not believe me try him for yourself and you will be very please with the out coming. I thank the Lord for Kevin Lewis and he was also a blessing to me. THANK YOU AGAIN KEVIN LEWIS.Another what I Love about Mr. Lewis he is a child of God and that do mean more than you know in my book. He is a man of his word.
Stay away from this place they play favoritism.I took my car yesterday to check why the odometer is not working. Four hours later they told me there’s wires that have been chewed on. But they still don’t know what’s the problem it’s 1 o’clock and they’re going to close 6 o’clock so they told me to come back tomorrow so they can look at it more so I paid $140 for them to tell me that there’s wires that have been chewed on. So I told them it’s 1 o’clock and you guys close 6:00 why can’t you just keep working on it till you fix the problem they told me sorry we have regular customers and we are backed up so can you please come back tomorrow 4 hours $140 for nothing.
Always a pleasant experience to get my Merc serviced at this location. Appreciate all the efforts by the service team to accommodate in their busy schedule and service the car with good quality work ensuring a great customer satisfaction.
Terrible sales members, I walked in a month ago to discuss purchasing one of their certified pre-owned Mercedes Benz SL-550, the salesman wrote down his price of $61,300. A month goes by and I call back to see if its still available and they said yeah and contacted me with Douglas Ulin, the one who originally quoted me. When I was transferred, I was greeted with his voicemail. Left a message and presented an offer of $58,000 ($3,000 less than his quoted price). He calls back and says he simply cannot accept that offer and said he can sell it only for $63,000 ($2000 more than his original price), when I said that hes quoting me more than his original price he simply laughed and said well fine, I can sell it for $61,300 then. He then abruptly said Okay, not interested? Bye. and hung up on my face. Ive never been disrespected like that in my years of purchasing a vehicle and would expect better coming from a Mercedes dealership.
I took my Merciedes for a repair to the dealer ship in Rochester hills Michigan I paid $1300 for repairAfter I got home the following day my car won’t start same problem I had when I took it there also I noticed a dent on back bumper also some of the the vehicle parts was not put togetherI emailed there employe Joe with picturesHis response was his boss Steave said we not responsible because I waited to the following dayI asked him to look at his camera system if no damage I will be happyThere respond was we have no cameras (that’s a big lie)The shame on Merciedes Rochester hills
I gave this place one star because I had to give it something in order to post my displeasure with this company. I brought my new to me SUV in for my first service call. $598 oil change with a checlist of other routine items, then wanted to charge me $1,600 for a seat motor that I can purchase on Amazon for $42.00. One hour to install with YouTube video. Rip off artists....
Incredible customer service by Steve, Tracy, and everyone. It was my first time taking my car in to them and they were beyond helpful and explained everything! Wont take my car anywhere else. Keep it up guys and thanks again for all your help 😊
Very professional. Katie (from Mercedes) was fabulous. I had an intermittent light that would come on. They got my car in and out same day. Hats off to the mechanic that remedied my problem.
Kevin Lewis is the best. Help me through the experience of buying my first Mercedes Benz and he did a great job. From helping me pick it out to assisting me with all my needs.Great Job MercedesJuan Calvo
Superb, keep up the fantastic job you do at Service! Everyone was so accommodating - Steve, Mike, Theresa and you rock Mel! You guys beat Bloomfield hills, Austin TX and Kitchener, ON Canada, those I experienced.
One of the salespeople was quite rude to me within the first minute I entered the building, I didnt get his name but his office is the last office to the left when you come through the front doors 0/10 wouldnt recommend him but Steve is a nice polite guy ASK FOR STEVE!
They ordered the car,kept me updated on the assembly,,then delivered in a timely,manner,in spite of all the hold ups the world is enduring right now,it was easy like 1,2,3.
Best service department in the country. Exceptional service that exceeded my expectation. Thank you so much Mike and all your service team. Friendly, informative, inexpensive, top notch A plus.
Absolutely awful customer service. Mercedes Benz should pull their dealership. I would never buy another car from them ever. I wish I could give them zero stars
The ease of selecting what service you would like done was exceptional. Staff knowledgeable, friendly and professional.
Job well done, on time , very detailed explanation with phone call followed by email. Car was clean and on time.Thanks
I left a 3 star because Shannon Thompson is awesome, the person behind the curtain is who you have to watch out for !Shannon helped me with a vehicle and agreed on price.I filled out the trade in sheet that is online and decided I would accept the lowest value but the man behind the curtain offered me $5000 less than the lowest, which is a insult.Deal with Shannon but no one else.
They were incredibly considerate and very nice. They got my car done super fast and were very reasonable on pricing. Would definitely recommend!
Thank you to the Service Department at Rochester Hills Mercedes. We appreciate your quick action to get our vehicle repaired and returned so quickly. THANK YOU:) !!!
Went in a few months back for service. You can no longer expect quality service here, they have been undermanned since Covid, and anyone worth their pay has been removed from this location.
Melissa was exceptional. She set up the appointment and coordinated the complete service.
Mercedes of Rochester performed all the requested maintenance really fast and returned my AMG back washed, cleaned and running smooth
I recently visited MB Rochester and met Sales Consultant WARREN SWARTZ and found him to be very knowledgeable and extremely helpful. I recommend him very highly if you visit the dealership and want a pleasant experience with a great Sales Representative!
Ms. April Bloom was an awesome salesperson. She was kind, friendly and very helpful.
Excellent service and delivered my vehicle as promised. Also provided a much needed loaner. Turned a bad day with a pothole experience to a good day of service.
The worst service department in Metro Detroit, unorganized, over promises and under delivers, not accommodating especially for luxury brand. I WOULD NOT RECOMMEND...ANY MERCEDES DEALERSHIP BUT ROCHESTER!
Courteous and satisfied with the service in the end, but one would expect more from a luxury brand as far as the facility, treatment and quality of service. Almost felt like I was visiting a Chevy dealer...
This is my first experience with Mercedes-Benz, I leased a GLA-250. Sales experience was great (Chris Stacherski), Car is great! I look forward to my next 3 years with Mercedes-Benz.
Shannon Thompson always provides me with top notch service, whether I see her at the dealership or run into her at the grocery store. She pays attention to what Im looking for and cares.
Excellent service. Class operation. Service Manager Steve is great and staff is very friendly and interested in getting any repairs completed properly in a timely fashion.
This is the worst service provider in town. How much money do you have and I dont know you we dont have a history of this vehicle before you decide to take your car elsewhere. Run.
Waited for a very long time only to find out Doug Stanley was not the person who is going to help you. You will be sized up and eaten on site.
After leasing a GLK250 here three years ago, I came again when my lease was up. I was not disappointed. I leased a 2017 GLC300. Buying a car with Mercedes of Rochester is a joy.
I have lost count of how many Mercedes I have leased through Mercedes-Benz Rochester, Plamen is fantastic to work with. He makes everything simple and streamlined.
Steven Pollard and his team went well above and beyond in their service. Thank you! Looking forward to a long relationship with this dealership
I am completely satisfied. Bud was a great help and a wonderful service person. Great job! I would return when needed.
Took SUV to inspect brake pads. They said not enough wear to replace them. One week later they said that the caliper is rubbing on disk rotor since pads were worn out and rotors need to be replaced. They ended up replacing pads for free and one rotor to compensate for error.
The best customer service I’ve ever experienced! The service manager Steve is absolutely wonderful and truly goes out of his way to make sure every customer is completely satisfied.
Service at this location is horrible. They “fixed” a problem twice, it was still not fixed and we ended up going to MB of Bloomfield who immediately took care of us. Staff at MB Rochester is arrogant and rude.
Plamen is the reason we prefer this dealership. Truly top notch exceptional service.
Maria in Service did an exceptional job with keeping up and letting me know what was going on with my vehicle I highly recommend them .
I was in a rush and the team was very good about getting my service done without delay.
Did not have a loaner car available for a scheduled service that needed one
The team at the Mercedes Benz of Rochester is great. They get things done on time every time. Great customer service and great to deal with.
Very professional. No surprises!
Ty and Matt from the sales deparment are truly exceptional, and they will do anything possible to take care of their customers. 100% recommended!
I bought a car from this location. Shannon Thompson was quick to help, knowledgeable and prepared. Seemless experience.
Very professional, friendly and most of all helpful , great experience ... defiantly I will recommend this dealership ... keep up the good work
Jonah, and the service team did a great job. Would for sure go back.
Our Salesman, Kevin Lewis, did an outstanding job explaining all details for us. Plus, the car is superb!
Prompt and polite service. Jonah is a real pro.
Craig.. (The GM ) was awesome. Thats why I keep buying my cars from this dealership.
I was told of every step and my car runs better than ever.
Poor customer service. Would not honor their own warranty.
Best place came cause I was hearing nosie they fixed the issue asap for a great deal a plusss service
Looked at some cars here, didnt end up buying one but the staff were great and the dealership was nice and clean.
Good 👍
Exceptional sales person Shannon Thompson went above my expectation and made my purchase very easy.
Fast service, showed up 20 minutes early they got me in and had me on my way. Within an hour
Staffs are very kind and we were happy to buy the car fom them.
Fast friendly fair. Nice job Shannon and team.
Shannon Thompson was a phenomenal saleswomen! I look forward to working with her again.
No hassle service. Drop off. Pick up.
Great service, very timely. thank you!
Total reviews rating 4.1
199 Reviews for Mercedes-Benz of Rochester 2023:
Review №1
2022-01-21Such a smooth and easy process working with Dan Russ in sales. We are from out of state and with the help of Dan we were able to find my mom her dream car. There were other cars like that close to us, but were willing to fly out just to purchase with Dan. He provided great communication, sent us a personalized video, answered all of our questions and was always easy to get ahold of. Thank you so much for all of your help. Would highly recommend if you want an honest and hardworking salesperson.
Review №2
2022-01-10I got the interior of my car detailed here. This was my first time coming with this car, but my family has gone to this dealership for years. Alfred/Alfredo did a great job and was very kind.However, the service coordinator left a lot to be desired. He barely acknowledged me or took the time to answer my questions. He was flippant and wrote me off with each interaction we had. I was very disappointed. I know it was the Monday after the holidays, but with how much money gets spent at a place like this, I will take my business to the Bloomfield Hills location moving forward.
Review №3
2022-06-07Shannon, our sales associate was truly exceptional! She spent the extra time to make sure I knew the features, set up the car preferences and app, and make it all so easy. Excellent communication throughout the process! Five star!
Review №4
2022-06-29Brought my C300 here for service and everyone was beyond helpful. The service advisor I worked with Jake kept me in the loop and got the repair part quickly. Thank you again. Update: Blew out a tire and came back for service. Tire price was on par with belle tire with dealer quality service.
Review №5
2022-04-30Second car I bought here. As with the first time - this time one of the selling points was that I will be given a loaner if I bring my car in for the prepaid maintenance. This time I was flatly told that they do not do loaners any more. I can understand that due to this pandemic and the supply bottlenecks that dealers are having a tough time getting cars on their lots. So I was not too happy, but ok with the fact that I won’t get a loaner. The day I took my car in to get my service I noticed that they are giving out loaners. So either your staff are inept or discriminate or my business is not good enough for you.
Review №6
2022-06-17Worst experience Ive ever had at a Mercedes-Benz dealership to date (Ive visited them in multiple states/locations), after a *second* service visit in Rochester Hills I felt the need to share.The people are RUDE. You would think being treated with kindness and respect would be a given and a minimum, being a paying customer in an establishment, but thats not the case in Rochester. Prepare to be talked down to and made to feel less than.On top of that, my shuttle was extremely late, as was I to work. This was also a service available online, but the service agent had to make sure it was available at all that day.Lastly, and most importantly, prying into who customers are consulting about their service and finances is not the job of a service agent, and extremely unsettling.
Review №7
2022-05-04Rochester Mercedes - Dont bother going here unless you are dressed in hospital scrubs with a Dr ID badge or carrying a $10,000 purse. I have debated on leaving a review for this dealership for the last 2 weeks. After having an amazing experience at another MB store, I dont know how this place sells any cars with how condescending and rude the sales staff are. My sister and I were driving by here and decided to see what they had on hand and possibly trade in a spare 2010 E Class towards another SL / S63. I had the funds on hand to pay the difference but all we got was the runaround from Steve while he spewed his low class salesman lies saying he wouldnt even be able to sell the 2010 E350 with 50,000 miles on it because no banks would finance it. Used Car Manager Steve Pollard was the most disrespectful & patronizing sales person I have ever dealt with - and I buy / sell about 10-15 vehicles a year in all different price ranges for both personal and business use. This store should be ashamed to have him as a manager. Steve scoffed at our appearances but has no clue what we do or who we are. He kept mentioning the price of a vehicle implying I could not afford it. I gave him my contact information to get some correspondence going on an SL63 and he must have brushed me off like a cockroach because I am a young person that wasnt dressed fancily as I never heard back from him. Took my business elsewhere, where they gladly accepted the trade in for THOUSANDS more than Steve offered and bought their S63. Being in the automotive industry myself, I could never treat my clients or even prospective clients like Steve treated us and expect to be successful. Stores like these should know by now that you cant judge anyone that walks into your location because they are young or wearing blue jeans and a Nike hoody. Only gave 2 stars because the facility was clean. I dont want red carpet treatment but I do expect to be treated with kindness and respect if Im walking into your store to buy your overpriced vehicle. I will not be back to this location.
Review №8
2022-04-15Shouldve noticed the first red flag before even taking my car in ( rude receptionist lady) Recently purchased a Ml63 Amg, It has an extended warranty, it started having some issues and figured going to a MB dealer would be great. Boy was I wrong, lets start with the receptionist, I called 5 times to make a service apointment, after leaving a voicemail and waiting a day to hear back nothing, I called and explained to the lady i had left a voicemail and called several times she rudely and very loudly stated they will call you back when they get to you umm ok. I gave up but my husband still insisted on making the apointment. He somehow got through and everything was set. He took the car in and gave them all the warranty info, The guy right off the bat said something along the lines of we do take that warranty but we arent going to sit on the phone with them for 40mins at a time ok so Basically my warranty is good but It is an inconvenience to you because you have to call and wait on hold.I had already explained to them 10 times what the issue was and what needed to repaired, instead of fixing the actual issues they decided to replace things that werent even broken, They then decided to try and charge me $800+ for a Diagnostic that did not need to be done at all because it wasent the issue. Bottom line they wanted to try and Milk my warranty and me but they picked the wrong one. When we picked up the vehicle it was on 10 PSI, really they couldnt even take 5 mins out of there day to put some air in it. Stay away.
Review №9
2019-06-21I went for a service today, paid a lot of money for just an oil change and a filter change basically, they said they will take 2 hours and took 4, on top of this my car was not even washed from the outside, they told me sorry we’ll do it. The car came back with oil prints on the driver’s seat!! I had an appointment somewhere else so they told me to bring it back after I’m done, I did and they told the manager and he said he’s going to take care of it personally! After 30-40 min they brought the car with only the mats washed and the seats wiped, the rest of the car was covered in dust even the steering wheel!! Never going back again. Definitely disappointed! Very poor service for a Mercedes Benz dealership! Now I can’t even trust them if they changed the things they said they changed or even if they’ve done it correctly!
Review №10
2022-04-19They ruined my vehicle here. Stay away from this dealership. They hit my car while it was being in service and claim they don’t drive recklessly here, yet their service manager floors out with my car out of their service garage acting like my car was damaged when they failed to take photos of my car prior to being serviced. Shame on them!