Mercedes-Benz of Temecula
Category: Car finance and loan company, Car dealer, Mercedes-Benz dealer, Car leasing service, Used car dealer, Used truck dealer
Address: 40910 Temecula Center Dr, Temecula, CA 92591, United States
Phone: +1 951-216-7800
Worktime:
Address: 40910 Temecula Center Dr, Temecula, CA 92591, United States
Phone: +1 951-216-7800
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–9 PM |
| Tuesday | 8 AM–9 PM |
| Wednesday | 8 AM–9 PM |
| Thursday | 8 AM–9 PM |
| Friday | 8 AM–9 PM |
| Saturday | 8:30 AM–8 PM |
| Sunday | 10 AM–7 PM |
Site: https://mbtemecula.com/
Rating: 4.6
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Car hire, Car wash, Oil change, Repair services,
Crowd: LGBTQ+ friendly,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Rating: 4.6
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Car hire, Car wash, Oil change, Repair services,
Crowd: LGBTQ+ friendly,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
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Name: L******* B****
Date: 2024-05-28 19:52:56
Rating: 5
Comment: Outstanding service. Very professional. Great looking car. Found just two Knicks in the front windshield ( Mercedes will replace the shield )
Name: H***** T
Date: 2024-04-28 23:36:53
Rating: 5
Comment: The service department as always, amazing. Thank you Bruce for all the help!
Name: M**** K*******
Date: 2024-04-24 19:06:57
Rating: 5
Comment: Omar is amazing multiple purchases by family and myself and completely satisfied…
Name: K*** R******
Date: 2024-04-12 17:05:02
Rating: 5
Comment: Bruce was so great as an advisor. Absolutely the most professional and straight forward service experience I’ve ever had at any dealership. I bring both of my vehicles here for service.
Name: C******* M****
Date: 2024-04-11 15:40:40
Rating: 5
Comment: I realize that everyone has a different experience, but I have now leased two vehicles from this dealership, specifically with the help of Mr. Enzo Impagliazzo (best sales person ever) and both times the experience was flawless. I have been to service here at least 3 times, car wash weekly, and the dealership is nothing short of outstanding. I am never going to be leasing an S class, but I am treated as if I am buying a custom AMG every time, and that level of service is priceless. I have never in my life had a salesperson or a dealership work so hard to keep and support my business, and go over and above to make sure I get the best deal possible. They even called me back once to re-sign because they managed a better rate after the deal was done!! I am not kidding! Do yourself a favor and if you want a tremendous car at the best price, call Enzo, visit Mr. Chandler, and genuinely feel as if you are being treated like the most important customer they have. Its a special place and again, Enzo is a really special person. Thank you Enzo, thank you Mr. Chandler, you have given our family another very happy holiday season! Cheers!EDIT 9/26/2020 - We thought this last lease would be the one we bought, but, with the kind and skilled assistance of Mr. Robert Crabtree we seamlessly exited our almost expired lease and landed in the most amazing 2020 C-Class. Once again, MB Temecula treated us like family, and honored our loyalty by making this process so easy and so financially favorable for us. This is our dealership! Thank you Bob!EDIT 4/10/24 - Well, we never thought that we would part with this last one either lol, but, the complete redesign in 2024 made it a must to at least take a test drive. Once again, our family dealership made it happen! So happy that GM Antony Chandler is back, he truly made this deal happen for us. Also, shout out to our new friend Colin Bennett who made the sales experience flawless, comfortable, and illuminating. I have never met a salesperson that knew every inch of all the technology, especially when all of this is so new for the c-class. Getting a Mercedes is rewarding yourself with a gift, no one needs a luxury vehicle, and this is truly the place to make the most of your gift and have a truly special experience with service, car washes, and the great people there for years to come. Thank you Antony and Colin!!
Name: B**** H*****
Date: 2024-04-11 01:40:50
Rating: 4
Comment: Ive visited a number of times (while car shopping and service appointments) and have always been treated with respect. This time, they conducted a battery check and a required recall. Car was completed on time and they even washed it. Good job all the way around.
Name: s**** d*******
Date: 2024-04-10 15:48:33
Rating: 5
Comment: Purchased a used vehicle from Mercedes of Temecula. From contact about vehicle to driving away was outstanding. Alex was honest, friendly and even got me a ride from Palm Springs to get to dealership to get my new baby. I will continue to talk about that experience. Went above and beyond. Vehicle was just as described, price was as agreed. The easiest process I have ever experienced in the awful pursuit of car buying. A friendly staff, top notch dealership. Couldn’t be more pleased.
Name: E**** P******
Date: 2024-03-21 17:43:03
Rating: 5
Comment: Recently purchased my second car from MB of Temecula. It was a wonderful experience. My salesperson Nolan was amazing and I highly recommend him as he is very knowledgeable and professional. Once we made the decision to buy, we were assisted by Michael Taylor, who was also wonderful and very helpful. Our final stop was finance with Peter Tran, who made the most tedious part of the process quick and easy. From start to finish, we received VIP treatment and I look forward to seeing them a few years down the road for my next purchase. Thank you MB of Temecula, I love my car⭐️
Name: P****** L**
Date: 2024-02-03 02:28:58
Rating: 5
Comment: I brought my GLE43 AMG for routine service as well as a replacement for a damaged fob key however I forgot to mention about the key. When I went back to pick up my SUV the following day, to my surprise my fob key has been repaired with no extra charge. I would like to express my gratitude to Elizabeth and the Mercedes Benz staff for outstanding service. Kudos! Job well done. Sincerely, Major Philipp Lim, US Air Force, Retired
Name: K****** K*****
Date: 2023-12-28 21:37:32
Rating: 1
Comment: My husband and I bought a Mercedes AMG C43 2023 on september 5, 2023. The 2nd day we had it the check engine light came on so we made an appointment which was 3 weeks out. They then had the car for 2 weeks and basically said theres nothing wrong, no check engine light came on for them and to bring it back if it came back on.Later that night it came back on and in the morning upon starting it, the fans were blowing, and the car had an erratic shake and rumble! We returned to Mercedes and theyve had the car ever since...going on 10 WEEKS! I dont even know what to say, the lack of communication has been so frustrating and so bad that I had to go down and demand answers at 6 weeks asking what they were doing, which took me contacting the sales manager who was kind enough to tell us that we had parts on back order until JANUARY 9! Im so disappointed that we are dealing with a company that has quite the reputation but yet treats their paying customers as inconvenient and ignores texts and calls when all I want is an update, courtesy, an equally nice loaner car maybe, anything showing they are trying to make things right.The service advisor has been lying this entire time about parts and time frame which was so frustrating when we finally did find out parts were on back order. Enterprise has been absolutely wonderful trying to keep us in a Mercedes but they are limited because Mercedes has lower luxury brands there and we would have to pay out of pocket for a car thats up to par with what we bought...which I think it wrong and shouldnt have to do make the monthly car payment on a car thats not in my possession going on 3months!!!Sorry for long rant but this has been a nightmare and I just want my money back and they can keep their broken lemon.
Name: J**** F******
Date: 2023-12-22 19:33:36
Rating: 5
Comment: I purchased two vehicles in the same year, and even though I moved out of the area, and there is a Mercedes a mile away, the people at Mercedes-Benz of Temecula have my loyalty. It’s very rare in this day and age that you don’t want to leave a nasty review. Not once have I ever felt that way about these people. They are top-notch and Bob Crabtree might be one of the last good guys out there. There’s a few of us.
Name: R**** C******
Date: 2023-11-11 12:35:48
Rating: 5
Comment: We’ve just purchased our fourth Mercedes-Benz this time we went to Mercedes Benz of Temecula by far the best Mercedes dealer I’ve ever been to the staff is wonderful there. We are so happy with them their friendly have great prices. They treated us like family will be back for all our service and our next Mercedes. They call the staff at Mercedes-Benz of Temecula for all your help. Thank you again.
Name: L****
Date: 2023-11-07 23:34:29
Rating: 1
Comment: My experience has been less than great. Waited about 20 minutes past my scheduled service time and I didn’t meet or speak to the service representative I was assigned to. I took my car for a diagnosis as to why all my dashboard lights were coming on and off repeatedly. I was told nothing was wrong when the car they cleared the message and was giving back to me 2 days later. Immediately all the lights came back on as I was still at the service center. Called my service rep over to show him and he said to monitor it and he would have a loaner available for me in by Monday if the issue persists.(this was Friday) I messaged my service rep to confirm this on Sunday morning to let him know I did need to take me car back for further inspection after all and I would need the loaner after all. I have yet to hear from him. Clearly Mercedes Benz of Temecula does not care about its costumers concerns or safety. These service representatives need a refresher on timeliness, amicably, and courteous customer service.
Name: G A********
Date: 2023-10-24 18:03:17
Rating: 1
Comment: Buyer beware!! Horrible experience with Mercedes Benz of Temecula. Purchased a brand new A220 which has been nothing but issues. Its been in their service department 4 times with the same problem. They havent been able to identify an issue and replace random parts with no fix. I filed a lemon law claim and have had no updates or help getting ahold of a claim manager. Instead as a resolution they offered to trade my vehicle in for a new one leaving me upside down over $5k. The managers Jacqueline and Sammy havent been helpful as far as finding a resolution. Save yourself the headache and purchase a vehicle somewhere else.I returned to Mercedes Benz of Temeucla to purchase another vehicle which I had been looking for, the Sales team did a great job and were able to get me a great deal significantly under msrp as my family and I have done a substantial amount of business with them in the past.Within 300 miles my vehicles front left tire started losing air, I brought it into service and they checked to ensure there were no nails and filled it up, the next morning my vehicles tire pressure was extremely low again. I brought it back into service and they stated there was a leak on the inner part of my sidewall, being that the vehicle is so new I was unsure if it was caused by something in the road or if I purchased the vehicle like this,I spoke with their service department and asked if they can give me the tire at cost price or at least give me some kind of discount being that I just spent 60k plus the weekend prior.James Sarvey stated that he would not give me any kind of discount as they are a 100 million dollar business.Upon picking up my vehicle Sarvey stated that I had accrued a new bill of over $600 for a detail of their courtesy vehicle which I returned dirty and with underwear with fecal matter in it, which is a insane accusation, I asked them if I can see it for myself and they pulled up a photo of a red head scarf which I accidentally left in the vehicle,When I was issued the loaner car there were still other peoples belongings and paperwork in there. I did not agree with those charges and Mr Sarvey stated that he would hold my spare key hostage until I paid those absurd fees for something I did not do something I did not cause. Keep in mind the loaner vehicle was only in my possession for less than a day.After calling the police department James finally agreed to release my vehicles spare key upon the condition of me paying for the entire amount of the tire replacement. The associates who have helped me in the past tried to reason with James but had to back off as he has seniority. I asked to speak with the dealer principle and was told her was not available nor could I have his business card. I am truly disgusted by the way I was treated.
Name: J****** D****
Date: 2023-09-11 15:19:16
Rating: 5
Comment: I jus purchased my 2nd vehicle from this location. Jordan and Elon went above and beyond to fit my budget and got me into a vehicle I didn’t think I could afford. They were amazing at communicating, transparent and top notch customer service. I couldn’t recommend them more!
Name: A**** C
Date: 2023-08-16 08:04:24
Rating: 2
Comment: I want to start by saying I’m sanded to have to write this try or of review about such a great brand.I purchased a 2008 Mercedes-Benz ML-350 4Matic July 19th, 2021 around 8 & 9 Pm and picked up the vehicle, July 20th, 2021 around 12 & 2 pmWhen working with the sales Director (Jackie) she was very eager to get me into this vehicle, under my circumstances and working with the cash that I had to offer.At first glance in seeing the vehicle, it was very gorgeous and appealing. Once I test drove the vehicle, I felt like it ran well and move pretty good, but I noticed there was a slight issue with the braking system. The Car seemed to need for you to push all the way down on the brakes for it to stop. I mentioned this along my test drive, and was assured that everything was fine and inspected and certified. So I continued with my purchase.I paid a good amount of money for this vehicle, and waited to pick it up the next day. Once I picked up the vehicle I drove it to my home and still noticing that you have to press all the way down on the brakes for the vehicles to stop at any lights or stop signs. I then decided to use it to go to work the next morning when I was on the 215 freeway headed northbound and I approached my exit to a red light and attempted to stop but the vehicle unfortunately would not stop no matter how many times I tried to get it to stop. This vehicle ended up crashing into another stopped vehicle causing damage to both vehicles.Once I exchange my information with the other driver, I immediately turned around and drove straight back to Mercedes-Benz Temecula, where I purchased a vehicle and picked it up not even less than 24 hours before. Upon my arrival I spoke with the service manager (Many) who are then expressed my accident information and told him the situation of what had just happened. He took the vehicle in for inspection, and Mercedes gave me a loaner to use while they were completing investigation.I had the Mercedes-Benz loaner for over a month and once my ML-350 was so-called ready. I return to the dealership to pick it up.The dealership did repair the damages to the vehicle, and did inform me that they investigated the situation and assured me that nothing was wrong with the braking system and everything was fine.Once I picked up the vehicle, I drove it straight home, and I just decided not to drive it again, and I made the decision to sell it.A few months later, I discovered an article that came out for a recall. On these particular makes and models of Mercedes-Benz, and the recall was for the braking system in these vehicles specifically my model (ML-350) .I then reached out to Mercedes-Benz USA directly and try to seek compensation for this vehicle and the accident that had occurred. With many emails, back-and-forth and many many phone calls, Mercedes-Benz USA refused to pay compensation for this vehicle or go forward with this matter at all anymore since I had already gotten rid of the vehicle. mind you, I did state to them “I got rid of the vehicle because I feared for my safety in that vehicle”, and sold it to a junkyard. Even after submitting numerous amounts of evidence and photos of everything, it did not matter to the brand, because the vehicle was no longer in my possession so they felt they were no longer liable for anything.I was highly disappointed with their decision & outcome, and now, for I will have to seek further action against the brand because I was in possession and the owner at the time of the accident before the recall came out and even when bringing this to their attention they did not offer a new vehicle or my money back.I love the brand but in this situation they could have done way better in taking care of the customer.See photos bellow
Name: b*** q
Date: 2023-07-19 02:31:52
Rating: 5
Comment: I am writing to share my exceptional car buying experience at dealership and express my gratitude for the outstanding service provided by Nolan, one of the sales representatives, and his manager, Huck. I would like to leave a positive Google review to highlight their professionalism, expertise, and dedication.From the moment I set foot in Mercedes-Benz of Temecula, I was met with genuine warmth and enthusiasm by Nolan. His extensive knowledge of the Mercedes-Benz brand and its various models was impressive. Nolan took the time to understand my needs and preferences, ensuring that he presented me with the most suitable options.Nolans patience and willingness to address all my questions were truly commendable. He possessed a deep understanding of the features, benefits, and differences among the cars I was considering. His transparent and honest approach, along with his friendly demeanor, made the decision-making process a pleasant and stress-free experience.Throughout the negotiations and finalization of the purchase, Nolans manager, Hulk, played an integral role. Huck professionalism, vast experience, and keen attention to detail ensured a smooth and seamless transaction. He worked tirelessly to provide me with the best possible deal, considering both my budget and preferences. Huck commitment to customer satisfaction was evident in every interaction, and he went above and beyond to exceed my expectations.Together, Nolan and Huck made an exceptional team. Their collaborative efforts and dedication to providing outstanding service truly set them apart. My car buying experience at Mercedes-Benz of Temecula was beyond compare, and I can confidently say it was the best experience I have ever had.I would like to extend my heartfelt gratitude to both Nolan and Huck for their remarkable service. They embody professionalism, integrity, and a genuine passion for ensuring customer satisfaction. Their expertise, attention to detail, and personalized approach are a true testament to the excellence of your dealership.I am thrilled to leave a 5-star Google review highlighting my outstanding car buying experience at Mercedes-Benz of Temecula, with special mention of Nolan and Huck. They have truly set the bar high for customer service, and I am grateful for their exceptional assistance throughout the entire process.Once again, thank you for providing such an exceptional car buying experience. I look forward to recommending your dealership to family and friends and continuing to be a loyal customer.Sincerely,Bashar Q
Name: Y****** V******
Date: 2023-07-05 16:41:55
Rating: 5
Comment: As soon as I arrived Robert took me to see the SUVs I was interested on. He was so fast at finding what I wanted based on the description I gave him, within 5 minutes I was already test driving the new GLC 300 4MATIC. Robert and his manager Jackie overcame all my hesitation and were able to work a great deal for me. Thank you all for upgrading me from a GLA 250 to a GLC 300 and thank you Robert for the best customer service experience I received from you.
Name: J** R********
Date: 2023-06-22 02:27:18
Rating: 5
Comment: I’ve bought a lot of vehicles in my life and never experienced such professional service. Not even a hint of pressure to buy. While every dealer is trying to rip you off with added markup, they were able to sell me a vehicle under MSRP.
Name: F*** D***** R*****
Date: 2023-06-20 16:55:32
Rating: 5
Comment: Excellent buying experience!The salesman Diego showed us many models and as we test drove them he was very knowledgeable about all the features.When we sat down to go over the numbers with Diego and Jackie they shows us all the different options to purchase in a no pressure environment which allowed us to make the right decision.Thanks for a great job!!
Name: T**************** V****
Date: 2023-06-14 15:22:13
Rating: 5
Comment: Bob, was very helpful and beefy efficient! I was at the dealership for only 2hrs and that went so fast ! Thank you bob for my new car ! Kudos to all the employees they’re all friendly!
Name: D**** H*********
Date: 2023-05-02 19:15:06
Rating: 5
Comment: BEST dealer to buy from: They were full of cars to choose from, the staff was courteous of our time. We bought a E450 & it is Cherry.Diego was so nice and knowledgeable, Jackie the manager helped seal the deal & she was straight forward and didnt play the usual games. I love my new car! Thank you #Mercedes-Benz of Temecula.
Name: M****** O****
Date: 2023-03-23 02:05:47
Rating: 5
Comment: Jackie is one of the best kind of people a person could ever know. She’s holds that place together. I had a great experience here at MB at Temecula. I’ll be back, Thanks Jackie!
Name: G****
Date: 2023-03-06 04:52:46
Rating: 5
Comment: Just bought a 2022 E350. My sales person Nolan LOPSHIRE was excellent 🫶🏾. Patient, knowledgeable, took his time to show me how to work all the computer upgrades and worked hard to get me the best deal available, $$$ cost savings 🙌🏾
Name: B****** S*******
Date: 2023-03-05 16:56:24
Rating: 5
Comment: This is my 3rd Mercedes’ from them at Temecula. Jackie, and James flood helped me. I called on a Thursday night for them to start prepping paperwork for financing. I was in and out on Friday morning with a new car within 2 hours. I have been to other Mercedes’ dealerships and they simply do not compare to the level that Temecula is on. I can’t thank them enough for making this so quick and simple, and I have a new Benz!
Name: A*****
Date: 2023-02-27 22:15:57
Rating: 5
Comment: I walked into Mercedes Benz of Temecula with ZERO expectations. Honestly, all I intended on doing was look at the cars and suddenly I drove off the lot with a brand new car. That’s the super condensed version.What really happened is that I was extremely nervous, secretly wishing I could own a Mercedes, but deep down wondered if it was even a possibility for me, when lo and behold out comes Nolan to make my day. Nolan had a very calm approach and didn’t come at me with the usual salesperson vibes. He simply asked me what I was looking for in my future car, so I told him what I wanted and he walked me right over to the car of my dreams. Still, I was extremely hesitant because I always believed that Mercedes vehicles were out of my reach, but thanks to Nolan that stigma has been discarded out the window. I was a complete nervous wreck, my credit was average, and somehow Nolan found a way to make it work. This guy even brought me tea to calm my nerves! I still can’t fathom how he managed to make that happen. Thank you, Nolan!
Name: N**** L*****
Date: 2023-01-24 16:45:55
Rating: 5
Comment: Diego was our Sales associate and he was very helpful, super awesome guy and down to earth. Definitely had a good experience with him. Also shoutout to Phil, the boss of the boss. Such an amazing man. What a blessing to meet such good people throughout this process. Thank you for getting us our beautiful SUV :) hope to work with them again for our next Benz in the future.
Name: D**** d* M*****
Date: 2022-07-18 18:52:29
Rating: 5
Comment: This was my first time purchasing a car from Mercedes Benz of Temecula and had a very positive experience with this purchase.Their website Fast Track setup allowed me to get them the pertinent information quickly and securely.I received a call from their associate Dom letting me know they have received the information and introducing me to our sales person James Flood.I was able to secure the deposit for the car I was interested in over the phone.By the time I arrived to Mercedes Benz Temecula James greeted my daughter and I, and was very professional. He understood that time was important to me and didn’t waste any of it. We took the car out for a test drive and he explained all of the functions this particular vehicle was equipped with. When we got back in there were a few documents to sign and then right over to the finance with Javier, whom was also super professional and wasted no time. Honestly I think I spent about 15 minutes or less with Javier in financing and overall about 1.5 hours till I was on my way with my new car.These guys were great, professional, courteous and most of all efficient. James followed up afterwards to make sure I didn’t have any more questions and making himself available anytime.Thank you James and Mercedes Temecula for taking care of me and my family.
Name: O***** E******
Date: 2021-12-21 03:23:20
Rating: 5
Comment: Ive been to a few Benz Dealerships and they are always a step of the rest, but this location stands out from even those other Benz dealerships.Not only was this place immaculate, but the staff were as pleasant. I truly feel I was guided through all aspects of my purchase.I wasnt sure what I wanted; I was quite inquisitive. During my time there, they never showed waivered attention nor a growing unrest in my questions. So I must say it was absolutely professional.A hat-tip to Darcy Borges and the rest of the team for helping me with my time there.Update: came back once again for another lease. A repeat of the last visit; everything was outstanding.
Name: P****** W******
Date: 2021-02-08 16:48:43
Rating: 5
Comment: Had the best car buying experience ever ( hands down).We picked out the car we wanted. Went on a quick test drive and started the buying process. Everyone in the dealership was very friendly and professional. Our Salesman Ian Pinney was professional and simply the best.
Name: I*** S****
Date: 2024-06-30 17:58:31
Rating: 5
Comment: I had a very pleasant experience with Mercedes Benz in Temecula. Very Beautiful place, Bruce and Manny and the associates were simply Excellent. I would recommend anyone with a Mercedes to get their car service there. Very professional and GREAT service there. I was very pleased.