Mercedes-Benz of West Covina Service
Address: 1829 E Garvey Ave N, West Covina, CA 91791, United States
Phone: +1 626-859-1250
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Crowd: LGBTQ+ friendly,
Payments: Debit cards, NFC mobile payments, Credit cards,
Phone: +1 626-859-1250
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Offerings: Oil change,
Crowd: LGBTQ+ friendly,
Payments: Debit cards, NFC mobile payments, Credit cards,
Category: Car repair and maintenance service, Mercedes-Benz dealer
Rating: 3.8
Site: https://mbwestcovina.com/service/
Worktime:
Rating: 3.8
Site: https://mbwestcovina.com/service/
Worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–6 PM |
| Tuesday | 7 AM–6 PM |
| Wednesday | 7 AM–6 PM |
| Thursday | 7 AM–6 PM |
| Friday | 7 AM–6 PM |
| Saturday | 7 AM–4 PM |
| Sunday | Closed |
Name: S**** S****
Date: 2024-06-27 05:51:11
Rating: 5
Comment: The service manager Vahe at Mercedes Benz of West Covina handled my C-Class service smoothly. I had an issue with the brakes and he got it sorted without any hassle. Good service and very professional.
Name: H**** S*******
Date: 2024-06-27 05:44:45
Rating: 5
Comment: Vahe and the crew assisted me with my GLBs check engine light issue. He was patient and made sure it was resolved quickly. A reliable and straightforward service experience.
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Name: Q****** Z***
Date: 2024-06-12 21:45:44
Rating: 1
Comment: We came here to repair the abnormal noise of the car, which cost nearly $2,500. After a day, we still heard the same abnormal noise after receiving the car. So we came here again and expressed our doubts about the abnormal noise, but they showed us the parts in different locations they were repairing, but our need was to solve the problem of abnormal noise of the car. We tried to communicate with the manager and the maintenance staff. The problem of abnormal noise still existed, but they repaired another And tell us that this abnormal sound is normal, so what are we here for? Is it for the repair of a part we dont know? Not for the abnormal sound we know? We tried to ask the staff in the store to find the same car to test that the sound was normal, but they said they couldnt find the same, and we negotiated again. If I went to another car repair shop and they told me that the abnormal sound was abnormal, should the Mercedes-Benz 4S store be responsible for this matter? Their answer was that they were not responsible. I really dont know what to say. This experience is very bad. Please think twice.
Name: A***** R***********
Date: 2024-06-04 23:33:59
Rating: 5
Comment: He did a great job very nice. Good professional service. I will come again.
Name: I**** G**********
Date: 2024-05-30 17:58:20
Rating: 5
Comment: Demitra’s service was exceptional, not only was she friendly, she was fast and attentive to all my needs. I’ll definitely be referring her to family/friends of mine and going back to her everytime I need service with my vehicle done!
Name: F** Y**** Z***
Date: 2024-05-30 16:50:45
Rating: 5
Comment: James provided amazing services
Name: E*** Z***
Date: 2024-05-30 16:41:45
Rating: 5
Comment: James serviced my car good and clean, really appreciated
Name: A*** L******
Date: 2024-05-30 16:32:31
Rating: 5
Comment: I always have excellent care and service with Demitra,very attentive to all my cars needs.
Name: L****** L*****
Date: 2024-05-30 16:11:34
Rating: 5
Comment: Very happy with my experience. D.Lopez is always a pleasure to work with and makes it easy, in and out. I appreciate the efficiency.
Name: N**** G**********
Date: 2024-05-30 15:30:05
Rating: 5
Comment: I service my vehicle at Mercedes Benz of WestCovina for all my needs, Demitra Lopez is a super great Service Advisor. She knows the vehicles and is extremely knowledgeable. I very much recommend Mercedes Benz of WestCovina for all your needs.
Name: C********* P****
Date: 2024-05-28 21:43:14
Rating: 5
Comment: Jennepher in service will always be the reason I come back here. Super knowledgeable and helpful. Thank you!
Name: T**** R*******
Date: 2024-05-24 23:20:06
Rating: 5
Comment: Chad in service is a credit to the Mercedes Benz team 😀
Name: e** m*******
Date: 2024-05-24 15:42:12
Rating: 5
Comment: Made a last minute appointment with service advisor Vahe Yumchadzhyan, he got me in and out quickly. Great service, highly recommend. Great staff, clean, and efficient.
Name: A D
Date: 2024-05-24 14:06:55
Rating: 5
Comment: My Service advisor is always been George Kakish. He is very knowledgeable and prompt. He always gives me updates. The facility is clean. Free drinks and food while waiting. If needing service advisor look for George Kakish .Thank you Mercedes Benz of West Covina.
Name: J**** T**
Date: 2024-05-23 23:41:35
Rating: 5
Comment: Ive been bringing my familys cars to the Mercedes-Benz Service Center of West Covina for over a decade now, and I can confidently say that their service is consistently outstanding! We have had more than 10 cars serviced here through the years, and each visit reaffirms why we keep coming back. The level of customer service is truly second to none.Special shoutouts to service advisors Rian, James, and Peter who have always gone above and beyond to ensure our experiences are smooth and satisfactory. Whether its routine maintenance or more complex repairs, they are super on top of everything and make sure we are well-informed and comfortable throughout the process.Its rare to find a service center you can trust completely, and I am grateful to have the Mercedes-Benz Service Center of West Covina taking care of our vehicles. Highly recommend to anyone looking for reliable and exceptional automotive care!
Name: L** S******
Date: 2024-05-23 17:55:58
Rating: 5
Comment: Good
Name: d****** m*******
Date: 2024-05-23 17:10:22
Rating: 5
Comment: Demitra is such an Amazing advisor very professional and good at communicating with me (:
Name: a*** f*****
Date: 2024-05-23 16:11:35
Rating: 5
Comment: Great place very clean, service advisor vahe was very professional and knows exactly what he’s doing! Thank you again for all the help.
Name: S** H******
Date: 2024-05-23 15:28:12
Rating: 5
Comment: CHRIS ESCOVEDO IN PARTS DEPARTMENT VERY HELPFUL AND FRIENDLY.ASK FOR HIM NEXT TIME U NEED A PART.
Name: A**** F******
Date: 2024-05-23 00:57:14
Rating: 5
Comment: The service was very helpful. I brought my car in for my regular annual service and was always being updated by my advisor. He let me know the day and time my car would be ready and made it happen earlier. Would be bringing my car back for any issues or my annual service again :)
Name: E**** N*****
Date: 2024-05-23 00:53:12
Rating: 5
Comment: Go to james hou if you want excellent service quality. He helped me service my c63 AMG with no hassle.
Name: S**** H********
Date: 2024-05-23 00:37:18
Rating: 5
Comment: Got my sprinter towed in from another shop because thought they knew what they were doing. Luckily, mercedes benz west covina was nearby. Special thanks to my service advisor James for fixing my sprinter on time and for a great price.
Name: K**** A********
Date: 2024-05-23 00:33:45
Rating: 5
Comment: Went in just for a service but found out my car had some problems I was unaware of! Luckily my service advisor James Hou let me know and took care of me and my car! I’ll be looking for James everytime I have a problem with my car now! Go see James!
Name: N*** Y******
Date: 2024-05-23 00:03:05
Rating: 5
Comment: I go out of my way to get my car serviced here. I always ask for George Kakish. He’s friendly, knowledgeable and very understanding. I can trust that my car is being taken care of without worrying. Mr. Kakish always takes the time to walk through and explain all of my service needs. I don’t trust anyone else! The service department has gained a repeat customer because of Mr. George Kakish’s wonderful customer service.
Name: V****** B*********
Date: 2024-05-22 23:55:28
Rating: 5
Comment: To future people or existing people thinking about trying Mercedes-Benz of West Covina. I would give them a 10 stars if possible. From the ease of setting an appointment. Thank you Daniela and my Service rep (MJ) Jorge Colin Kuri.From setting my appointment . Once arriving, he was a bit busy but came outside and greeted me, helped me with my tire replacement with no pushback. My time was but tight he was able to work with me which I understand that shop can be busy and also they have other vehicles in the shop. They provided with transportation, and informed me once my vehicle was completed. Once I picked up they wash and vacuumed the inside which I truly appreciated it.Once again come ask for Jorge Colin Kuri. He a busy man but will make time for you.
Name: C******* F*******
Date: 2024-05-22 23:32:35
Rating: 5
Comment: Jennepher helped me out a lot she was polite and friendly
Name: c*** d*****
Date: 2024-05-22 23:30:20
Rating: 5
Comment: I came to service and Richard was there right away to meet and greet me. He educated me on my vehicle needs. I had a very pleasant experience. I will definitely return again. He was honest and very professional.
Name: 6** D****
Date: 2024-05-22 23:30:13
Rating: 5
Comment: Chad is nice
Name: V******* s
Date: 2024-05-22 21:25:03
Rating: 5
Comment: Vahe Yumchadzhyan is my service advisor. He is very responsive and knowledgeable and overall just a pleasure to deal with! Thank you !!
Name: A***** H******
Date: 2024-05-22 19:29:18
Rating: 5
Comment: Amazing service Vahe is one of a kind worker great service and is an awesome guy.
Name: A*** K*********
Date: 2024-05-22 18:41:39
Rating: 5
Comment: Demitra Lopez is the best she always takes good care of us and makes it very easy and convenient A+++++++++ SERVICE 10 always with her thank you
Name: C****** T********
Date: 2024-05-22 16:29:56
Rating: 5
Comment: When I first walked in to this location to service my car I was paired with Demetria Lopez she was so nice profession and didn’t add on unnecessary service that I didn’t need. She made me feel like home. She was professional. I could be a little needy they say. But Demetria was on it I called with question she would answer or reply quick with answers always trying to help me. Now it’s been 1-2 years now and I can honestly say no one takes care of me like Demetria everyone I meet I share my great experience. Now my family and friends come here.
Name: M****** W***
Date: 2024-05-22 15:40:44
Rating: 5
Comment: After my service advisor left I was skeptical on bringing my car, however I decided to give them a shot. I was paired up with service advisor Demitra Lopez. She greeted me in a timely matter and she even offered to bring me a water and make me a coffee! That’s A+ service right there. She did not pressure me into buying unnecessary service. Will definitely be coming back. See Demitra lopez!!
Name: N****** L****
Date: 2024-05-22 15:06:56
Rating: 5
Comment: Demitra is honestly one of the nicest employees i’ve had contact with in a very long time. she’s the one i ask for whenever i need to take in my car.
Name: B*** V* (*******
Date: 2024-05-13 04:27:39
Rating: 5
Comment: Need to pick up sum parts for the GT53 AMG & the lady working in parts was very nice and helpful 👍wish I knew her name.. but everyone in parts was helpful
Name: B****** E******
Date: 2024-05-07 10:16:44
Rating: 5
Comment: George always takes good care of my car and me. He quickly gets me checked in, had my car taken away, invites me to help myself to coffee, fruit, pastry, ensures I know where the restroom is and lounge in their comfy chairs while watching TV. At conclusion my invoice is as I was informed when I arrived, or changed as I was updated during my waiting. If a discount is available the bill is lowered. My car runs better with OEM parts.
Name: J********* G******
Date: 2024-05-03 01:39:59
Rating: 1
Comment: ATTENTION ATTENTION ATTENTIONDO NOT BRING YOUR VEHICLE HERE FOR SERVICE AT ALL.ALSO DONT EVEN COME HERE IF YOU HAVE WARRANTY FOR ANY REASON. THEY WILL DO THEIR BEST TO CHEAT YOU OUT IN ANY WAY OR FORM AND EVEN GIVE YOU AFTERMARKET PARTS.NOT ONLY THAT THEY TEND TO LIE A LOT & WILL OVER CHARGE YOU FOR LABOR.I CAUGHT THEM IN MANY LIES & ONCE CONFRONTED THEY ACT FOOLISH, WILL BACK DOWN & WILL TELL YOU TO SPEAK TO THE MANAGER.ALSO YEARS AGO I USE TO BRING MY C CLASS HERE FOR OIL CHANGE, THE MANAGER THAT IS STILL THERE ASKED ME IF I DANCE FOR A LIVING. WHICH NOT ONLY IS SMALL MINDED OF HIM BUT I FIND VERY OFFENSIVE. I WORK HARD & MANAGE TO MAKE INCOME IN MANY WAYS.YOU GUYS SHOULD TOO INSTEAD OF DECIEVING PEOPLE, WHEN AT THE END OF THE DAY YOU ONLY DO IT TO YOURSELVES. (: (: (:
Name: e***** w
Date: 2024-04-26 01:42:28
Rating: 1
Comment: I was there by Mercedes recall, rental car was discussing with gum trash driver seat was oily steering wheel with sticky oil … I don’t think it’s ready for rental service..also I texted my service people to asking inflate tires, but when I get the car the tire still low pressure… it’s was bad…If you still come this place just make sure you had Video to protect your right.
Name: D***** B*********
Date: 2024-04-24 22:52:22
Rating: 1
Comment: Wish I could leave a zero star review for the absolute scam that they are running at this place. Wish I would’ve checked the Yelp reviews before taking my car here. Managers are never to be found but they seem to have the time to waste your time by having you make multiple trips to the dealer because they don’t want to cough up $50 for the loaner they provide you. They made every attempt to deem my service out of warranty before they even found the problem. Guess what, the part was in warranty. Now that we got them beat on that they say I can take my car home and bring it back when the part arrives. Mind you, my key fob does not work. I have to remove the key cover on my door and use the manual key to open the door, and then I have to put my key fob INSIDE my center console for the car to start. It took them almost 3 months to find that it was the rear window that was causing problems because of a bad solder from factory. Also, they charged us for the loaner and we pointed it out, they said it was a mistake on their end. MIND YOU, they’ve done this to multiple people. Check Yelp. They’ll charge you and if you don’t notice, well that’s money in their pocket. Absolutely horrible experience and just a waste of time.
Name: J*** S******
Date: 2024-04-22 23:19:43
Rating: 5
Comment: See my guy Riad if you want a no nonsense, full service experience. This guys doesnt miss. 5 stars.
Name: L*** H***
Date: 2024-04-19 02:40:27
Rating: 1
Comment: Scheduled an appointment for 9:15 on Saturday 4/13/2024 several employees approached me with justifications why I had to wait, over booking, unexpected maintenance of other vehicles with NO appointments. My car was not taken for almost an hour. I waited, no discussion of additional services. When Richard finally came over saying my vehicle was ready it was 11:30 a.m. and they were getting my vehicle. I witness many employees just walking around killing time and not working with a sense of urgency. I walked outside after signing for my paperwork and was told my car is coming, waited another 20 minutes walked inside asked for the Service Manger’s name and extension I walked outside waiting another 10 minutes and went over to ask for Richard the receptionist called Richard letting him know I needed to speak to him. I walked outside and called Ryan Liu the Service Manager it’s Thursday no return phone all. You purchase a luxury vehicle and have only owned Mercedes vehicles for the past 20 years. I will never go back, will go to Fletcher in Orange County instead they treat customers much better than West Covina. I finally got my vehicle 3 hours later and left at 12:15 p.m. it was only a minor vehicle warranty replacement. This location has no idea how to treat customers was it because it was a free service, I hope you take this post seriously and go elsewhere.
Name: R*** X****
Date: 2024-04-10 05:26:30
Rating: 1
Comment: Avoid this location at all costs. Do yourself a favor by driving a little further to Arcadia and get real services please.The manager at this location simply only seeks money but has no sympathy for their customers. They wouldn’t honor your warranty for obvious manufacturing defects.
Name: T*** H**
Date: 2024-03-26 16:03:50
Rating: 5
Comment: Good service
Name: R***
Date: 2024-03-26 04:19:01
Rating: 1
Comment: Dont buy any car in this location. If your have to，dont buy any tire insurance. They just cheat you out of your money. I bought the tire insurance when I bought the Mercedes, and they changed the inferior tires and didnt tell me, which caused both tires to burst on the highway. I had no other way to let the trailer tow the car to the Mercedes-Benz west covina service, but they calculated 1151.84 money, I said that I cant pay the money because they fault, but their staff James hou said that I cant take back my car without paying the money, so I had to pay the money first. I dont think it´s reasonable to pay for my good tires for my bad tires.If you value your life, dont buy or maintain a car here.
Name: a****** b******
Date: 2024-03-17 04:53:34
Rating: 5
Comment: Eileen Valencia Excellent service from you and your manager Cecilia, thank you very much for your attention.
Name: A S***
Date: 2024-02-17 06:52:38
Rating: 3
Comment: Vehicle repair shop and maintenance place. Lonar is available for costumes. Who bring their vehicle here for repairs. Dont worry or wait or wonder. Just call and set up a service appointment. Kindly.
Name: E**** S******
Date: 2024-02-15 20:34:35
Rating: 5
Comment: I recently purchased a Vehicle and Mercedes Benz. I took my car in because it had a couple of things that needed to be fixed. My Service Advisor was Raid. He handled everything to perfection, when I arrived to the service department to drop of my vehicle, he already had a loaner car ready for me. I did not have to struggle at all. Im very pleased with how I was treated. He gave me an estimated time of how long it would take for the car to be ready and that is how it went. I definitely recommend asking for Raid when ever someone takes their car in for service. He will provided you with exceptional care and make sure your car gets fixed immediately, Thank you Raid for everything.
Name: A***** D************
Date: 2024-01-19 22:40:15
Rating: 5
Comment: Love it, l, the sales and service department are amazing. Thank you for your white glove service all around.
Name: M****** V*********
Date: 2024-01-10 02:23:02
Rating: 1
Comment: Too bad I can’t leave the stars blank. This place is trash including the employees. They destroy your cars and don’t admit fault . Please don’t come here . Chad is a Moron including Imad the service director. Everyone is rude and unprofessional. I took my car for sensors and all of a sudden my front grill is broken . Please do not go there !!!!
Name: O****** B*****
Date: 2023-12-29 18:03:01
Rating: 2
Comment: Customer service skills at the entrance valet service area are unacceptable for the Mercedes Benz Brand. Both my mother and father are regular clients at the West Covina Mercedes Benz Dealer. Today my father needed to drop off his car for maintenance and parked his car adjacent to the main entrance, then moments later Id arrived about seven yards behind him (I didnt want to park too far because my father is elderly). Then a valet service man (Latin, with glasses, about 57) approaches me, I lowered my window and very pleasantly greeted him saying: Good Morning! Im just here to pick up this gentleman He then responds: Can you move your car behind the one behind you... Thats all (No: Good Morning, No: Thank you, No: Can you kindly park over there Absolutely no manners, no professionalism. I strongly feel that this dealership needs to have further training for the employees who are the FIRST to greet its customers, to give more prestige to the Mercedes Benz Brand!
Name: G**** C* S*
Date: 2023-12-11 00:52:01
Rating: 5
Comment: Zaira is a wonderful Sales Consultant. She helped me find the car I like. I highly recommend her to who is interested getting a new Mercedes Benz.
Name: J**** T*****
Date: 2023-11-28 06:47:22
Rating: 1
Comment: DO NOT GO TO THIS SERVICE CENTER !!! Our car was STOLEN and the location has pinged here at this service center and they will not give us any information whether our car is in there or not! There is many crashed cars outside (most likely stolen) because there is only the driver side windows broken on the cars.. this place works with whoever is stealing cars !!!
Name: K***** X*
Date: 2023-11-14 03:54:04
Rating: 1
Comment: DO NOT GO TO THIS LOCATION. This 1-Star review is for the advisor named Peter Yee. My mom owns a brand new 2021 Mercedes GLB and been serviced by Peter Yee since her 1st service appointment and we picked him because he speaks Chinese to help with my mom’s language barrier. What an irony he did none of those.We recently discovered her 2 front tires were extremely worn off almost bald, but the 2 rear tires are like brand new.My mom said Peter has been advising her no need to rotate in the past service appointments (mind you those appointments costs average $500+ each). I immediately scheduled her an appointment for today to get new tires and left a note demanding a reason why Peter is giving such bad advises. My mom said Peter brushed her off without giving a proper explanation, in addition she got charged a labor fee about $300 to align and install her new tires.The invoice doesn’t even specify what services were performed and what those labor was for. Ridiculous. My
Name: M**** S****** M******* B*****
Date: 2023-11-04 01:24:05
Rating: 1
Comment: Don’t Buy anything here. They don’t honor the warranty!!!! I purchased an upgraded wooden steering wheel from Mercedes Benz West Covina for my 2018 AMG S63. This wood is defective and peeling with sharp edges. I took it to Rusnak Mercedes Benz in Arcadia to replace it while it was still under warranty. It took 2 months to get a response from Rusnak Mercedes. During the 2 months waiting for a response the 2-year warranty expired! Per the Service Manager Mike Marsh, said they cannot warranty the item and referred me back to the selling dealership (Mercedes Benz West Covina) where I purchased the item. I went to Mercedes Benz West Covina and spoke to their service manager Ryan Liu. He said the item is not out of warranty and could not warranty the item. However as a courtesy as a Mercedes Bens client they will give me 50% off a new replacement or referred me back to Rusnak Mercedes Bens where I originally reported the defective item. I went back to Rusnak and they said there is nothing they can do. Now I have a steering wheel with sharp edges which make the vehicle difficult to drive and I have been driving it this way for 3 months now with no resolution in sight.
Name: x****** s***
Date: 2023-10-27 20:32:45
Rating: 1
Comment: Be careful about this place. They rent you a loan car with problem and asked you to pay for it. It happened on two of my friends and myself. I am going to Ontario dealership now. This place is a scammer.
Name: C******** T*****
Date: 2023-10-17 03:12:54
Rating: 1
Comment: I made an appointment to purchase tires. Asked if they had the tires they quoted me and after waiting 3 hours to find out they didnt have the tires. Enough said...
Name: H**** H******
Date: 2023-10-01 21:47:26
Rating: 5
Comment: I had exceptional experience with Service Advisor Jennepher Pinto. She was very knowledgeable and helpful during the service.
Name: P***** C***
Date: 2023-09-15 18:15:41
Rating: 5
Comment: I’m not sure if this is the case every time but when I came in to get my car serviced they had Porto’s in the cafe!! What a fun surprise :)
Name: J*** S****
Date: 2023-09-15 06:12:38
Rating: 5
Comment: Best service ever. My advisor Peter Yee was helpful and professional with great attitude. I was surprised of how fast he fixed my problem. Thank you Peter.
Name: W**** A****
Date: 2023-08-21 19:15:23
Rating: 1
Comment: I had my car service here. thinking that I will have a good customer service. starting with the advisor Jorge Culinkury he was rude and not helpful he presented that he was doing me a favor servicing muy car. it second it took them more than 3 weeks to fix my car. third when finally called me to pick up my car it took them over one hr. to get my car . and when I asked what is taking so long they did not care I usually I am a very patient person what this dealership tested my patients. I you thinking bringing you car her think twice.
Name: J**
Date: 2023-08-17 22:01:57
Rating: 1
Comment: They take forever don’t go here
Name: j***** a****
Date: 2023-08-15 21:39:48
Rating: 5
Comment: My advisor Daniel (Dan) was super friendly & professional. Came to get my sprinter fixed here & they had it ready the next day, something MBZ of Riverside couldn’t do for 2 months .I would recommend this Service Department to anyone.Thanks again
Name: A*******
Date: 2023-08-12 22:12:18
Rating: 1
Comment: Okay where to start with this awful place! This service center has the worst customer service ive encountered anywhere! I called to pick up some coolant and when i got there it was difficult just to pick it up. First they told me to go to the cashier, cashier couldnt help so he sent me to parts and no one was there. Waited for some good time for someone to come assist. After someone came he had bad customer service. No thank you have a nice day just no personality very bland. As as we are leaving we get questioned if we need help lol 😆 with so many employees i would thought people be more helpful. Never going back.
Name: A****
Date: 2023-08-11 13:07:41
Rating: 1
Comment: I made an appointment on 8/2 Wednesday morning, and I arrived at 9:20. The repair was made, but there was no scooter, so I came back. I arrived at 8:00 a.m. the next morning on 8/3 and didnt assign my car until 9:30. These are all small problems. The main reason is that when I arrived to pick up the car at 12:15 on Tuesday, 8/8, the two problems of repairing the car were not solved. 1. When the steering wheel turned, there was an abnormal noise. The answer was that I had a problem with the computer settings. When I drove home, the abnormal noise still existed. 2. The left air outlet blade in the rear row bounces up and cannot go down. I checked the car with the receptionist and saw that the problem was not dealt with. When he drove the car back to the rear maintenance room and returned again, my blades could not move, and he told me that the cracks in the left appearance were man-made, and the one on the right was also broken, which was responsible for himself. I dont think my child kicked badly. He sits in the back right, five years old. My service staff saw that the third blade on the left side was detached from the link iron sheet on the side of it, which was made by the repairman. But he replied to me that my outlet was already bad. They wont touch it again. My car was driven for more than 50 miles, and no problems were solved. The last time I came back, I found that the drivers seat belt could not be pulled out smoothly, and there were traces of being pry. They dont admit that it was done by their mechanic. The wire sleeve under the drivers seat was also lost. Anyway, they made me lose trust in Mercedes-Benz. Inexplicably, there are some minor problems. I drove to other repair shops and said that my steering wheel was out of oil... Ill change to another place and wont come here... Ill worry that there will be other problems waiting to find out after repairing this problem. I havent counted as many as this one in the past three years.
Name: L* F****
Date: 2023-08-08 18:18:05
Rating: 1
Comment: They’re awful, They’re not a real Mercedes dealerships/service center. This is owned by a 3rd party company and theyll give you a Toyota as a loaner which I have nothing against but If I drop off my car I feel like I should get something around the same as a loaner but I get a dirty car that’s covered with dog hairs and smells like dog.It also had front bumper damage which the worker did not know of! He told me to take pictures of the car. I refused to accept it and went to Mercedes Of Ontario, They matched my car without asking and the experience was amazing! They even brought me water (: Go to Ontario!
Name: N** D******
Date: 2023-07-28 18:27:36
Rating: 1
Comment: Came to do a recall was told I would have a car to use to go to work they said no after I had already drove aways to get there so I didnt have the recall done.big waste of time dont go here. Find a better dealership. Oh and they even said yea we will take you home but you have to get back on your own. So because of the companies recall I have to shell out time and money to get it fixed pfft. Mercedes of west Covina your gm and area managers have been notified.
Name: L** C
Date: 2023-07-19 00:07:07
Rating: 1
Comment: Where do I start?! This location has the most awful service I have ever had. So much so that I had to take my car out after two weeks of constantly changing the due date. They scammed me and led me to believe they did the job on my seat but as soon as I drove out, the car was making noises. Awful service, don’t waste your time with these people!!! They don’t care about you time or your vehicle. Never coming back.
Name: R****** H******
Date: 2023-07-09 17:28:50
Rating: 1
Comment: I am a first time Mercedes Benz owner. I visited the West Covina Mercedes Benz Service Center with an appointment at 7:45 am due to a recall for the mounting trim bar (rear door trim) of my 2023 GLE 350. Richard Airada was my service consultant and informed me that it will take 2.5 hours to complete service and wash. He offered me a complimentary Lyft ride back to my house. After waiting for approximately 40 minutes in the lobby for the Lyft driver I asked Richard why the wait is rather long. He was surprised I was still waiting and after looking into it I got a text from Lyft and my driver arrived in 3 minutes. It seems that someone did not call Lyft until I complained. After waiting for 3 hours and still not being contacted by Richard I texted him as to why my SUV is still not available. Since he did not respond I returned to the Service Center. After I approached him he notified me that since I went home priority was given to customers that were waiting in person. I was never informed of this practice! I would of stayed and waited for my vehicle if I would of known. Once they inspected my SUV it was determined that everything was ok and replacements were not necessary! After waiting for a total of about 5 hours my SUV was ready and I was able to leave after 1:00 p.m. I did speak to the Service Manager of my experience in hopes that no other Mercedes Customer walks out of their establishment feeling disappointed. I just had huge expectations from a luxury dealership that prides itself for great customer service! I definitely did not expect horrible customer service! I will Not be returning to this location.
Name: R*** M*******
Date: 2023-07-08 15:24:17
Rating: 2
Comment: The service is really bad people ignore me I dont like to say this or use this but I dont know because I am Mexican, I rented a car online and talked to people on the phone and I thought everything was good but when I went to pick up the car I had to explain 2 or 3 people the reason why I was there, not only that they started with a some things that I dont see on the website or people say anything about when I rent the card was a few hiding things and I dont think no body wants to hear or true this things I get the car because was late to go somewhere else to try to get a card .
Name: a**** h***
Date: 2023-06-12 22:32:35
Rating: 1
Comment: $800 for a oil change ??I’m never coming back here
Name: G***
Date: 2023-06-11 08:14:58
Rating: 4
Comment: Welcome waiting lounge. Tables, lounge chairs and TVs (not blasting noise). Really clean & well stocked beverages. Very pleasant.
Name: m**** o****
Date: 2023-05-31 03:55:54
Rating: 1
Comment: Horrible experience, completely unprofessional. They charged me to change brakes and caliper, and my vehicle is still making noise. They also made up an email to avoid real survey answers.
Name: j***** C***
Date: 2023-05-23 02:40:47
Rating: 1
Comment: I was annoyed today, 4pm to pick up the car, I arrived at 5pm, only to have to wait until 6:20pm to pick up the car, in fact I have to pick up the kids at 6pm, its terrible!
Name: O*** C***
Date: 2023-04-24 20:45:54
Rating: 5
Comment: I just wanna thank Dan Ranciglio for his great service. Ima be honest, one of the best customer service I’ve ever had. Thank you sir.PS: I usually don’t write reviews but because of his great service here I am typing 😊
Name: A***** B*****
Date: 2023-03-23 20:43:19
Rating: 5
Comment: My very first time using West Covina Mercedes Benz Service Center. My Service Advisor was Dan Ranciglio and he was amazing. From the moment I called in, he took care of everything from getting my car towed, getting me an uber and arranging a car rental. He was on top of it all and made it so stress-free for me.. Making sure to call me and keep me updated with the status of my car. What a great experience I had as my first time with your services. Thank you Dan for such proffessionalism and awesome service. Angie Bernal.
Name: I***********
Date: 2023-03-22 22:21:12
Rating: 5
Comment: All car service managers and front desk staff are the best in town. Consistent service. Well trained!! Thank you .
Name: D***** p****
Date: 2023-03-15 12:11:07
Rating: 2
Comment: Purchased a new vehicle and didnt get priority to fix the issue!
Name: E***** D* G*****
Date: 2023-03-14 15:58:38
Rating: 5
Comment: My last visit with Peter and Jason was fantastic. Appreciate both their efforts in helping me with my situation. Both had shown genuine care and excellent service.
Name: M***** S
Date: 2023-03-03 23:31:37
Rating: 5
Comment: I have always had a pleasant experience here all thanks to Patti. Patti has helped me every time I go in for a service and over them phone when I have questions about an upcoming service. She always goes above and beyond to make sure I am comfortable and happy with the services. The waiting lounge is comfortable with my spaced seating options and a cafe with the occasional pastries from Porto’s! Thanks Patti for your care towards your customers.
Name: B**** W*****
Date: 2023-03-01 04:41:43
Rating: 5
Comment: Wow all i can say, is they made it happen for us. I went in to get my fiancé in her dream car and they gave us the. Denise really treated us like family. Sweet deals great selection. I went back on got my self in a new c 300 a week later. Definitely got a client for life. 5 stars
Name: J**** B***
Date: 2023-02-28 23:13:57
Rating: 5
Comment: This was our second visit to have our 2016 Smart fortwo serviced, having driven up from San Diego just for this purpose. It remains the only Smart service center in Southern California. Both times our excellent Service Advisor, George Kakish, gave us a 0700 time slot so we could get in and out in a reasonable 2-3 hours. He confirmed what I had requested and informed me what to expect. The work performed was complete and very professionally done. Communications were good, too. The waiting room is top notch, as you would expect from a MB dealer and service center. We were out within the estimated timeframe and were very satisfied with the end results. Highly recommended!
Name: K**** A******
Date: 2023-02-28 20:30:22
Rating: 5
Comment: Great service department!Mr. Yee was very helpful and knowledgeable to answer all our questions. Im glad that this place is close to my work. Very convenient.
Name: J****** H********
Date: 2023-02-28 06:14:55
Rating: 5
Comment: Service Advisor Demitra was great help, she greeted me in the service drive. We went over what my car needed to have done. I waited at the dealership for my oil change and had some of the pastries and an espresso.Demitra let me know when my car was done and walked me over to the cashier desk to get my keys.Will be returning for my next service thank you Demitra
Name: T*** K
Date: 2023-02-28 05:23:41
Rating: 5
Comment: Quick and easy access to the dealership from the 10 fwy with friendly staff. Demitra went above and beyond to make sure my car was taken care of. Been coming here a long time and will definitely continue coming back in the future.
Name: T***** R*** C*** E******
Date: 2023-02-23 18:17:42
Rating: 5
Comment: Peter Yee has been my service advisor for almost 20 years. Ive followed him from prior Mercedes Benz service centers and will follow him to the ends of the earth. He always goes above and beyond the call of duty for my husband and me. He is quick, responsive, knowledgeable, professional, friendly, and an overall great guy! You cannot go wrong when dealing with Peter.He is the epitome of 5 star service and is the best service advisor we have had not only in the automobile industry, but in any industry. Many thanks Peter for almost 20 years of exceptional service!!!
Name: j***** d******
Date: 2023-02-21 19:08:27
Rating: 5
Comment: Jorge was excellent in explaining the work needed on my sprinter. He was attentive and kept me in the loop. Thank you West Covina Mercedes for the service.
Name: M**** L**
Date: 2023-02-16 01:04:01
Rating: 5
Comment: My family has been getting our car serviced by Matthew Wang for the past 5 years. He services my husbands car, all the way down to my cousins cars. Each of them have had nothing but great experiences. He creates a very safe and trusting environment where I am able to simply be in and out without asking too many questions. If youre in need of a new service advisor or just in need of service on your vehicle, I highly recommend Matthew Wang. I assure you, you will not be disappointed.
Name: Z**** E***
Date: 2023-02-15 01:06:32
Rating: 5
Comment: I would like to thank Jorge Colinkuri for being very patient with my questions. Because my car has many problems, he finished my repair earlier after communicating with the technician. I am very grateful to him for being able to help solve customers problems from the perspective of customers.
Name: P*** K**
Date: 2023-02-14 18:06:12
Rating: 5
Comment: Matthew Wang serviced my G63 and it was the BESTTT!!! Quick and Detailed service. I got my car back sooner than he promised.Thank you Matt!
Name: J******* P****
Date: 2023-02-14 18:05:25
Rating: 5
Comment: Jorge Colin was amazing helped me with my vehicle recalls. Answering my future repairs, for sure coming back with him .
Name: E**** C****
Date: 2023-02-14 17:05:46
Rating: 5
Comment: Matthew wang serviced my moms GLS63 he took care of me and was able to get me in a rental car! Great service!
Name: v***** e****
Date: 2023-02-13 23:17:20
Rating: 5
Comment: Great experience with Jorge Colin! He was wonderful and kept me updated. Super responsive, knowledgeable, and professional. Ask for Jorge C.
Name: T**** G***
Date: 2023-02-13 20:16:11
Rating: 5
Comment: Jorge Colinkuri I appreciate your prompt attention and service.
Name: Y**** W***
Date: 2023-02-10 20:02:28
Rating: 5
Comment: James was great! Highly recommend him!
Name: S**** R********
Date: 2023-02-01 00:21:58
Rating: 5
Comment: I highly recommend the service department. I always use Rian as my service advisor because he gets things done quickly and efficiently. Thanks! A++
Name: C********* S*******
Date: 2023-02-01 00:15:18
Rating: 5
Comment: Special Thanks to Tim, our Service Advisor! Your customer service is one of the best ones of all, going above and beyond, that extra mile that no one else has been able to provide us in the past. My business with you will be #1!
Name: A********
Date: 2023-02-01 00:12:47
Rating: 5
Comment: I want to give thanks to Tim for all his help and Service! He took care of me and my car like no other! I will continue to see Tim for anything we need! Again, thank you so much Tim!
Name: J**** B
Date: 2023-01-31 23:19:39
Rating: 5
Comment: Patti was pleasant and helpful and listened to what I needed and gave me helpful advice on other services
Name: s***** r*****
Date: 2023-01-31 03:54:41
Rating: 5
Comment: Such a great job to the service department and also Tim for always being so helpful and friendly
Name: A******** J******
Date: 2023-01-31 02:52:01
Rating: 5
Comment: I would like to thank the service department for always taking care of my cars specifically thank you to Tim for always helping me out and doing great work. You can rely on him to always do great work.
Name: K***** C****
Date: 2023-01-30 23:50:40
Rating: 5
Comment: Peter Yee is great! I wouldn’t go anywhere else!
Name: M****** C
Date: 2023-01-30 18:19:30
Rating: 5
Comment: Dan Ranciglio greeted me with a big smile happy to assist me. He was professional, friendly and gave the best service. Thanks Dan!
Name: V***** C****
Date: 2023-01-30 17:39:59
Rating: 5
Comment: Peter Yee was top notch! Attentive and efficient!!
Name: J**** C******
Date: 2023-01-26 04:53:36
Rating: 5
Comment: Dan Ranciglio was my service writer. Hes extremely knowledgeable, friendly, and trusting. He will go the extra mile for you. They call him Diamond Dan for a reason. You will get Diamond level service every time!
Name: E*** S******
Date: 2023-01-24 06:09:32
Rating: 5
Comment: Had a great experience, will be coming back for any future maintenance.
Name: M**** Y******
Date: 2023-01-20 22:48:10
Rating: 5
Comment: Recently got my Mercedes E350 serviced here and I am thoroughly impressed. My service advisor George Kakish greeted me and genuinely listened to me when I told him what was wrong with my car. He was very professional and knowledgeable. He made sure my car was taken care of as if it was his own. I really enjoyed my experience at the service department because of George K. I would get my car serviced there just for him!
Name: M****** M******
Date: 2023-01-18 02:40:12
Rating: 5
Comment: I highly recommend Jameshe will take the best care of your car when you come in. Great customer service and is patient. He helped me fix all the problems with my car!
Name: D**** C*******
Date: 2023-01-17 22:49:51
Rating: 5
Comment: I highly recommend Alan he takes the best care of your car when you come in. Great customer service and is patient. He helped me fix all the problems with my car! Will definitely be coming back when needed Thank you so much!!
Name: k**** f****
Date: 2023-01-17 22:14:30
Rating: 5
Comment: I highly recommend Dan he takes the best car of your car when you come in. Great customer service and is patient. He helped me fix all the problems with my car!
Name: j****
Date: 2023-01-17 19:58:17
Rating: 5
Comment: I highly recommend Peter he takes the best car of your car when you come in. Great customer service and is patient. He was very kind and took the time to explain everything to me. He helped me fix all the problems with my car! I appreciate the Service department at Mercedes Benz West Covina.
Name: M**** C***
Date: 2023-01-17 19:53:28
Rating: 5
Comment: I really recommend Tim as he’s really great at listening to what your problem is. He takes really great care with your car, he’s also has really excellent customer service and he’s really tries to understand what’s wrong with your car.
Name: M***** R*****
Date: 2023-01-17 19:44:30
Rating: 5
Comment: Amazing! I was having some issues with my car and Matt was truly helpful! He took great care of my car and explained everything to me. I highly recommend going with him, he was patient and answered all my questions. He helped me with my car concerns and fixed all the problems. Overall great customer service and repairs!
Name: A**** R******
Date: 2023-01-17 19:37:41
Rating: 5
Comment: Wow! I highly recommend Rian. He will take such good care of your car as soon as you walk in. He has such great customer service and is very patient with you. He answered all my questions and gave amazing explanations. He helped me fix all the problems with my car!
Name: L****
Date: 2023-01-17 19:33:43
Rating: 5
Comment: Demitria is hands down the best service advisor. She listened to all my complaints and concerns about the car and made sure all of them were handled. She truly helped me with all my problems, I recommend her to anyone!
Name: K**** O****
Date: 2023-01-17 19:24:38
Rating: 5
Comment: I highly recommend George he takes the best car of your car when you come in. Great customer service and is patient. He helped me fix all the problems with my car! Hes such an reliable person, communication is always there clear and straight forward.
Name: J*** G******
Date: 2023-01-12 01:51:51
Rating: 5
Comment: My service advisor Demitra was extremely knowledgeable and her cheerful disposition was refreshing. I highly recommend this service department and especially this service advisor!
Name: G****** L******
Date: 2023-01-11 23:16:44
Rating: 5
Comment: I had a great experience at Mercedes-Benz of West Covina. My service advisor Demitra was very professional and helpful. The whole experience was very smoth. I will continue to service there especially with such good customer service.
Name: S*** R***
Date: 2023-01-04 16:33:33
Rating: 5
Comment: I work in a shop that specializes in mercedes and it has good connections to this parts department. Good service and good hard working individuals
Name: M*** P****
Date: 2022-12-21 17:07:17
Rating: 1
Comment: Very frustrating and unresponsive customer service. I took sprinter in for warranty. Had appointment and told 1-3 hours. Arrived at 8:30. At 11:30 they say I have a bad valve stem and right rear inside will not hold air. $68 to fix. Great let’s do it. I wait. Finally at 2pm they say another hour. At 3pm they bring in around and say they could not lift it to get wheel off and fix. Sell me a plastic part they call a stem. Say is what I need. I call Tire Pros who said they could do it but as late in day to come next morning.I come and they say the part is not a stem but a plastic extender. Check both right rear tires and they take and hold air and we’re fine.I call MB twice, get recording and leave message. Call back for service manager and get a recording that box full.While waiting I ask Tire Pros to check other tires and find the Left rear inside not taking air. Some type of problem with stem. However the part from MB is a plastic extension and not a stem. Per Tire Pros I would need a specific valve stem.Several calls back to MB and still waiting.Nice people, beautiful showroom. Bad repair service and bad customer service.
Name: H****** I**
Date: 2022-12-01 19:23:03
Rating: 5
Comment: Really satisfied for the best services that i get assist with Alan Hadir, hes so helpfull and informative, never had meet other sales like him before. Keep it up.
Name: V****** T*******
Date: 2022-11-22 03:23:21
Rating: 5
Comment: I left my keys in my car and the vehicle locked with the keys in it I had received notice that my starter was critical I had told my husband to take the car in and he kept putting it off so we couldn’t get the car open not even with the app we where set to go out of town I called service they helped me get into a rental while my vehicle was getting towed in Patty helped and even took care of some recalls. I was able to go out of town stress free. Thanks Patty always so helpful.
Name: F*****
Date: 2022-11-08 00:20:16
Rating: 2
Comment: I was denied a loaner after calling and requesting one. This makes no sense I was dropping off my sprinter for service, apparently all other vehicles is ok but not sprinters. My sprinter is my daily vehicle..Meanwhile, my wife had no problem getting a loaner when she dropped off our GL 450, a few hours before me being denied.
Name: L*** G******
Date: 2022-11-07 20:21:43
Rating: 5
Comment: Love this place and Im glad I got a car here. Lex Moore is a fantastic salesman, and I would recommend anybody to him.
Name: Y***** G**
Date: 2022-10-30 03:56:19
Rating: 1
Comment: I need GLS450 key, waiting one month, but gave key can’t open close my car
Name: O**** G*****
Date: 2022-10-24 18:26:00
Rating: 5
Comment: Always good. They take care of me. Especially Peter. He listens to what the car is making. Also goes and beyond on others stuff.
Name: a**** a******
Date: 2022-10-20 22:28:59
Rating: 3
Comment: I really honeatly think this dealer super clean and nice manaent too
Name: B**** L
Date: 2022-10-01 22:47:30
Rating: 1
Comment: THE worst place for your benz to have service. They will swap your parts without notice you and even go through your stuff in the car. Don’t leave anything valuable inside. Make sure to take a video of your car before drop off if you have to do the service in this place and double check your body parts before leaving after service done. They secretly changed my front and rear bumper with these ugly navy color parts without my approval. Then they denied it was their fault and saying all kind of ridiculous excuses. The original color was satin black. I would never come to this place again.
Name: F**** M******
Date: 2022-10-01 02:04:40
Rating: 5
Comment: I purchased a a Mercedes-Benz 450 and theTailgate does not close.Took it to Mercedes-Benz service department and I did not receive the proper service.Come back another day and maybe we will lend you a loaner.Bad service for 100k car.
Name: D*** A******
Date: 2022-09-30 17:38:51
Rating: 5
Comment: Awesome, Mr peter yee is an great writer he keeps me informed and done on time. Thank you Mr .Yee
Name: J****** F**
Date: 2022-09-30 16:52:49
Rating: 5
Comment: I’ve been coming to this location for my car service for years. Matthew Wang was able to help me out on all of my services, brakes, coolant, and tire issues. A very patient & knowledgeable guy with great customer services. I highly recommending making appointment with Matthew, he will take care of your car!!
Name: I**** G**********
Date: 2022-09-30 16:37:28
Rating: 5
Comment: I had to bring my vehicle in for routine maintenance, Demitra in service helped me and was very attentive to what I needed and got my vehicle serviced right away! I didn’t have to wait long at all and she was very friendly. Definitely will be going to her from now on and recommending friends and family. Thanks Demitra!!
Name: s**** l**
Date: 2022-09-29 21:32:09
Rating: 5
Comment: I schedule my service A with my salesperson. She referred me to Rian Liu and everything went smoothly. Rian was very nice and professional as he answered all my question. I left my car here and he Uber me back to work. He kept my posted on the status of my car and I feel very confident my car was being taken care of. Excellent experience and will stop by here to see Rian every time for my future service
Name: A**** A*
Date: 2022-08-27 20:01:35
Rating: 1
Comment: I don’t know why they did 2 twice inspections for my car, it should be give me the result and whole package quotation after first time inspection. Unfortunately they charged twice and finally my car nothing changed. I think this is Mercedes Benz operation issue, they just want to get easy money.If you want to repair your car, just go to find some real auto shops.
Name: L* S
Date: 2022-08-24 22:48:06
Rating: 2
Comment: Website guarantees a courtesy replacement vehicle while they work on your vehicle but you only get a vehicle if you wait 2 - 4 hours. I have never been to a dealership that I didnt get a replacement vehicle seamlessly. The mechanical service is good. But this place is such an inconvenience.
Name: A*** K*
Date: 2022-08-24 20:10:14
Rating: 1
Comment: Called and spoke to a service rep and she quoted a service B at $508. Called the next day to schedule it and that same service is now $848. I was transferred to service advisor Valerie to see if there was anything they could do and she was very apathetic and did nothing to help the situation. I let them know Id be willing to pay $700 which was only about $30 less than what it would have been with the coupon I was offered and Valerie once again very un apathetically said no. I reiterated so, youre willing to loose business over $30? Her response was there is nothing I can do. She kept trying to explain why they charge so much more, however I compared what they offer to what was offered at MB Ontario and its exactly the same thing.So, I called MB Ontario and not only is their price WAY lower at $630 they were nice enough to tell me about their coupon which is $150 off and they offered me a loaner car.West Covina is extremely close to me however, I have not gone for over 10 yrs because their service is always horrible. I always want to give them another try because they are so close but, they never cease to validate my gut feeling of how horrible of a dealership they are. Dont waste your time with West Covina and just go the distance to MB Ontario.
Name: E***** C*******
Date: 2022-08-18 22:05:12
Rating: 1
Comment: I bought my car here years ago, and been using their service for all my maintenance and repair. They have free rental for customer until service is over which I liked it very much. Today I went in for service as usual, but my handler told me they only offer rental for service over 4 hours or overnight. They were unable to provide me a rental because my service will be done within 2 or 3 hours. Ok fine. I called a ride home. After 4 hours, they called with an estimate over $5k repair fee, which at this point my car was just inspected with nothing done to it. Im so mad, I declined all service. She offered free rental, no thanks! If she offered me sooner Ill just have my car fixed right there like I alway do. Its over 6 hours now, I have no car to use, and Im still waiting to pick up my car. There goes my $288 inspection fee and two Uber trips money. SO disappointed, I might have to sell my car and find other brand that doesnt waste customers time.
Name: A* K***
Date: 2022-06-29 04:48:49
Rating: 1
Comment: Would have given them zero star if I could. I had an oppointment with them for a 3 to 4 hours recall repair job. I dropped off my car there on time and was promised to get it done before 4pm. Around 4:30pm I still didnt hear from them, so I had to call them myself. The guy told me that car wouldnt be ready until tomorrow. I wasnt happy about it, but decided to wait one more day. Next day afternoon, same thing happened again! The guy on the phone told me my car wont be ready until tomorrow AGAIN! I asked why my car wasnt ready. He simply said that there are still a few cars ahead of mine, so I had to wait! But I had this appointment set up two weeks ago!! And the paper I got from them when I dropped off my car there says it should be ready before 4pm. I was very disappointed and frustrated, and asked to talk to the manager, but got connected into voice mail twice. I left a message, but nobody called me back. I expected good service from a Mercedes service company. I guess I am too naive. Wont go back to that place again!
Name: Z S******
Date: 2022-06-13 21:55:14
Rating: 5
Comment: Came here for maintenance,very good customer service, thanks Bryan and Demitra’s help.
Name: R****** V******
Date: 2022-06-11 02:24:53
Rating: 5
Comment: Great service from Roberto! He went well out of his way to get us into our new vehicle!
Name: J**** A*****
Date: 2022-05-27 07:47:27
Rating: 5
Comment: Fast Quick service was no line at all. probably cause I just went to pick up a part l had ordered.
Name: L****** R*******
Date: 2022-05-14 19:40:39
Rating: 1
Comment: Came to replace the battery for my smart car. The person who help is his name is Chad horrible service he was rude never again going to come
Name: M**** S****
Date: 2022-05-14 18:18:32
Rating: 1
Comment: Very very bad customer service never going to this place ever!!!!! I give them zero stars for customer service.
Name: M**** L*****
Date: 2022-04-18 20:20:46
Rating: 5
Comment: Tim Chui the best service manager to help you and JJ Samson MB technicianBoth an asset to this company
Name: A***** O
Date: 2022-03-05 09:03:06
Rating: 5
Comment: I took my Mercedes to get my brakes serviced yesterday, I had an appointment with Valerie she was really kind and very helpful!! Everything was going well and all the employees were very friendly.When I picked up my car I was just handed my Mercedes remote with my house key and my keychain was missing!! I had a Louis Vuitton keychain attached to my keys! I was told that they sometimes take the keychains off and leave them in the cup holders, so I go to my car and check and I didnt see my keychain anywhere after searching the whole car. I go back inside and let them know that my keychain was missing! They ask around and no one has seen it. At this point I’m very upset because my keychain was not cheap and upset at the fact that anybody would take it. I let Valerie know what was going on and she started calling people on the walkie and asking around, she even pulled up the video footage of when they recorded my car to see if you can see my keychain throughout the video. She called up one of the workers who worked on my car and asked him if he had seen it and he said no, and said that there was no keychain. Then he offered to “look” for it in my car and found it right away, which was sus and I know he must’ve taken it and put it back. At this point I just wanted to leave because I was already late to work. Anyway thank you Valerie for all your help!! The fact that you cared and went out of your way to help meant a lot!
Name: E M D*
Date: 2022-01-19 18:03:09
Rating: 1
Comment: Beware of Mercedes Benz of West Covina, due to if you didnt buy or leave a vehicle, what I mean by that is has to be sedan or SUV in order for you to get a loaner, people that buy smart cars, sprinters, they dont qualify for a loaner in their eyes even though youre driving a Mercedes Benz.
Name: D G*****
Date: 2022-01-16 18:51:53
Rating: 1
Comment: Bad experience. West Covina didnt want to honor the discount coupon that i had for my maintenance. Then it took about 4 to 5 hours for a scheduled maintenance. Last but not least your dealership did not reset my maintenance light. Very disappointed in.......Mercedes benz of West Covina.
Name: G**** H*****
Date: 2021-12-29 19:35:05
Rating: 5
Comment: Though I had to wait, I knew that in advance. The lounge is very comfortable and homey. Even had freshly baked cookies. Its clean and well stocked. Service was great and answered all of my questions.
Name: A*** K** (******
Date: 2021-12-01 06:36:08
Rating: 5
Comment: Picked up a used 2019 A220 few months ago from a third party and found an issue with the sunscreen for the roof. I wasnt 100% sure if the car would qualify for the basic warranty but Mike Sanders here at West Covina was a pleasure to work with and I would highly recommend him. His attitude and overall service made my first experience here an awesome one. Now Im not so scared to come back if need be. :)
Name: E***** C********
Date: 2021-11-13 22:45:19
Rating: 5
Comment: Had to prepay for a special body part from Europe be here in two weeks.Great.
Name: C******** H***
Date: 2021-09-14 15:07:27
Rating: 1
Comment: The worst and irresponsible associates. They were short of loaners and did not call the cancel my appointment. Made the 40 minutes trip there for nothing. Never going back
Name: G**** C***
Date: 2021-07-22 01:39:08
Rating: 1
Comment: What a terrible experience. I was prepared for not great service just based on all the ratings and reviews. But omg, it exceeded all my expectations of how bad this place is. What made it bad was my TERRIBLE EXPERIENCE with GEORGE KAKISH. I was picking up my car and he handed me my paperwork and didn’t even look me in the eye, didn’t say hello, barely even acknowledged me. I had to seek him out to ask questions and get anything even remotely useful or kind out of him. Omg I recommend asking for another worker, anyone other than him because he was so rude and sexist and belittling. What a terrible worker especially for a luxury brand. 100% DO NOT RECOMMEND.
Name: D***** C*****
Date: 2021-07-21 15:48:10
Rating: 1
Comment: The unprofessionalism of everyone there is why I am giving a bad review, they were kinda rude had me waiting for my purchase and this one person made me feel like I didnt belong there kinda was looking down on me and he was really unprofessional. I would rather go to another Mercedes Benz dealership for whatever I need.
Name: A***** D*****
Date: 2021-07-20 06:37:50
Rating: 5
Comment: Excellent. I HATE car dealerships. Like, I would rather get run over by a G Wagon than have to speak to car salesmen. Not so in this place. Everyone here seemed like normal people that werent about pressuring us to buy a car and more concerned with whether or not we were happy with what we were getting. Literally my first experience at a car dealership where I didnt hate the experience. I actually really liked it.Highly highly highly recommend... and I dont even like MB.
Name: h*** h***
Date: 2021-07-16 01:54:42
Rating: 1
Comment: Tire Light come out right after service 30 minutes driving. Very amazing service.
Name: N*** Y******
Date: 2021-05-30 00:16:01
Rating: 5
Comment: My service advisor George Kakish is the best. I only take my car to him. He is very understanding and takes care of my car every time. He never hesitates to go above and beyond!
Name: Y** Y*
Date: 2021-05-28 22:17:02
Rating: 5
Comment: Rian Liu is my advisor for a long time and he is the best, highly recommend!!!
Name: D**** S*****
Date: 2021-05-28 21:50:34
Rating: 5
Comment: These guys are great, Steve Kim is the person i deal with and he is the best Service Advisor. Every time I bring my vehicle he offers the highest and professional service. I am very satisfied with the service.
Name: F******* F*
Date: 2021-05-06 21:42:19
Rating: 5
Comment: This is a review for Matthew Wang. He has been my service advisor for 5+ years. I am more than pleased with the service that he provides me for my E class. I would highly recommend his services to anyone who owns a Mercedes at this location. He is the best of the best. Thank you Matthew for your time and effort on my vehicle and making sure I am informed on each step in the process.
Name: S****** T***
Date: 2021-05-06 21:25:24
Rating: 5
Comment: Ive taken my last two GLEs to get serviced here, and will continue to get my car serviced here. My service advisor Matthew Wang is the only advisor that I am willing to go to, he is straight forward and professional. This location is a bit farther and out of the way for me, but I feel like I can trust Matthew to do a good job and not BS me.
Name: V****** R****
Date: 2021-03-12 06:56:04
Rating: 3
Comment: Appreciate them for keeping me safe. I think they need to address their parts counter far From being efficient.
Name: V** T**
Date: 2021-02-11 07:17:37
Rating: 5
Comment: Took my car in for regular maintenance.Anika provided the best costumer service. She got me in and out in a loaner to make it to work on time. Definitely servicing my vehicle at this dealer next time.
Name: B****** .********
Date: 2021-02-03 16:24:04
Rating: 5
Comment: I have had issues with my Mercedes Sprinter and after sending it to multiple Sprinter specialists I ended up taking it here. Tim did an amazing job of ensuring that my vehicle was ready when I needed it. He communicated thoroughly throughout the entire process and even helped me plan for the future maintenance. I cant thank you enough Tim!!
Name: D***** F**
Date: 2021-02-01 23:59:12
Rating: 1
Comment: Car recall but it takes me 5 hours straight From 11am to 4pm. Service is slow. If possible, I do recommend to have other facility to do the service. Not a good experience for waiting 5 hours without getting a lease car.
Name: S***** G******
Date: 2021-01-19 04:53:16
Rating: 1
Comment: The events that unfolded today have led me to decide to never bring any of my Mercedes vehicles to this dealership in the future. I’ve serviced my Mercedes Vehicles here many times over the last few years and my experiences were great up until Annika Jimenez handled herself inappropriately today. The disrespect that I received today was unacceptable. Annika (my sales advisor) made it evident that her priority was to gain commission for selling services as opposed to providing great service. She doesnt care about the customer one bit and when you turn down a service she offers, she acts like you are wasting her time and gets rude. I brought in one of my vehicles for a service and was charged over 1k for after I went home the vehicle was leaking a substance and had an error screen on the dashboard. I called the dealership back to book me another appointment and I brought the vehicle back to them. Annika wants to charge me another $400 for the diagnostic despite the fact that there is a possibility that they did not properly service my car. We decline because we just spent over 1k on the service that shouldve detected any leaks or issues in the car. I asked her why we are being charged to check on something that shouldve already been detected and she replied you should let us know whats wrong with the vehicle so we can inspect it. The tone that she used when speaking to me was condescending and VERY different from when I initially purchased the first service. Why is the customer supposed to know what is wrong with the vehicle beforehand? THEY are the experts! I thought that was the point of bringing in a vehicle to a dealership for servicing that is supposed to be top-notch? She could care less about making it right for the customer. If I were you Id skip out on this service center and go to Ontario or even Riverside where you will be treated with more respect.
Name: X �**** O
Date: 2020-12-17 21:52:56
Rating: 1
Comment: Ive never seen a worse place. Make an appointment. I waited for half an hour and no one came out to serve me. Ask them and say theyre still busy. If youre so busy. why should I make an appointment for a certain time? What kind of garbage place is this? !
Name: M**** S****
Date: 2020-12-03 07:02:43
Rating: 5
Comment: Steve was amazing! When I arrived he was very professional and attentive.
Name: D*** S*********
Date: 2020-11-24 18:43:40
Rating: 5
Comment: Clean, modern, and they did a great job with communicating and repairing my old car! Staff is really good with helping their customers
Name: J**** R********
Date: 2020-10-27 07:05:35
Rating: 3
Comment: Ive gone there for a recall of an old used car I purchased years ago. Its definitely not the same treatment I got from the Infiniti dealership when i had one. Like most everyone says, going to the dealerships for repairs is always expensive. What I found funny was them giving me an invoice of $13,000+ for my car that is not even worth half that.
Name: B****** E***
Date: 2020-10-20 19:31:28
Rating: 5
Comment: Always have a great experience here. Wouldnt hurt to throw out a few snacks though.
Name: T****** B***
Date: 2020-09-25 15:27:48
Rating: 1
Comment: Gary is a service technician here; do not go to him or this place at all! Veryyyyyy unprofessional and very ignorant ALL LOOKING FOR A QUICK DOLLAR I tried this place due to timing and the other places being out booked! I see why! I wish I never even came here with my car honestly !!! Lost $2,000 Messing with this horrible shop!
Name: M**** S****
Date: 2020-07-30 18:06:08
Rating: 5
Comment: The staff was nice and attentive... the place was clean... and they were very generous with the refreshments...
Name: P***** C*******
Date: 2020-02-23 03:38:36
Rating: 5
Comment: Amin Mistry provided me with super service! Got the best deal, absolutely love my car 😁😁
Name: R*** D*****
Date: 2020-02-17 23:02:59
Rating: 4
Comment: My best experience there so far, they did have my car for 4 days though. Their warranty covered my part but they say its a poor design in my smart car which allows the water from rain or puddles to get to the bearings in my air pump that caused the noise I hear. No more warranty 🥺
Name: P******* C******
Date: 2020-01-24 16:12:24
Rating: 2
Comment: UPDATE: I would change to zero stars if I could.I decided to give them one more try because—you guess it!—I had a coupon for Service A for $149. After I was there about 45 minutes, they told me they couldn’t open the hood! I made a 7 am appointment, so I could be one of the first people in and out. Now there are God-knows how many cars in front of me now. Told them to just check me out. DO NOT RECOMMEND.Read my 5-star review of Mercedes Benz of Beverly Hills. For an extra $50, you get world-class service. My Service A was $199.First, and probably last, time here.. But I had a coupon, so I gave it a try. Big mistake! First off, they tried getting out of honoring their coupon. Yeah, right. Had to speak to a manger to get them to honor it. Good thing I saved it in my Apple Wallet. Think I’ll stick to Rusnak Mercedes Benz in Arcadia. Much more efficient and professional there.This place is going through a change in ownership from Penske. Don’t know if this a good thing. I did like the spread there though. Apples, bananas, pastries and lots of free beverages from coffee, tea and a whole refrigerator of sodas and water, so there’s that.
Name: M****** F*****
Date: 2020-01-22 21:14:45
Rating: 4
Comment: My service consultant was awesome ( Steve Kim) From start to finish he explained everything and he was very knowledgeable. He called me with updates about my car so that was a plus because I didnt have to call!! I was given a loaner car so I was still able to work. Thank you for everthing
Name: V***** V********
Date: 2019-10-24 16:13:51
Rating: 1
Comment: Avoid this location.I love my Benz and the company as a group, but this location does not measure up to Mercedes Benz standards.Its being 2 months since they messed up my car (luckily I am under warranty) and not one call, mail or text from them trying to help. I had to deal other dealers because of west covina Mercedes Benz mediocre management.
Name: C***** S
Date: 2019-10-19 19:05:55
Rating: 1
Comment: Worest services. Did not change my CLA 45 oil when 40000 servise. And did not do four wheel alignment when changed my four tires 30000 services. They charged me all these services, but did few services even like order four brake pad but only change 2 of them.Never come back.
Name: B**** S****
Date: 2019-10-08 03:05:13
Rating: 1
Comment: Worst service ever!.Brought in my c63 in for a airbag recall, and ended up coming back 3 times. Air bag was not flushed and there was damaged to the driver side(Rear and front) Didnt noticed the damaged till I washed my car, because for some odd reason they didnt. Which is cool,Id rather wash it myself anyway. I Txt my service adviserMathew Wang Monday morning regarding the damaged, and ofcourse he said theyre was no way. After going back and forth I told him I will stop by Monday. Monday came around and I asked to speak to a manager. Brian (manager) and I sat and watch the tape and tried to locate when and where my car was damaged. But of course some very important angles of the tape were not working that day so there was really nothing to see . An hour went by and another gentleman came along and told Brian to just fix it that it wasnt worth the time looking at the tapes. So i left the car there once more. A day later I got a txt from Mathew whos favorite word is I dont know when ever you question something that doesnt make sense. He said that the car was ready fo pick up. An hour later roughly I get another text saying that the scratches are still there, and the the car will not be ready that day. So I left the car for couple days more. I had advised Mathew that I will pick up the car on Sat before 5, I never got a response back. To my surprise they close early on Saturday,I figure that out when I go to the dealership, and there was no one there. The communication with that guy is blows my mind. Today Monday,he txt me again saying that the rental will need to be returned today, and that the car is ready (again). I head outhere after work, and as Im looking at where the damaged was, you can still see scratches so he takes it back to get fixed. 15 minutes later he comes back. I take a quick glance/ walk around the car and I take off. When I get home I noticed over spray on the opposite side of the car (how that happens? No freaking idea) At this point I am extremely upset and angry. I called/sent Mathew a picture and got to respond, so I drove back. Spoke to Brian (manager) and told him that this is BS. I couldnt believe the customer service and my luck with at this point. Ofcourse they tried saying the car was like that, although Mathew and I both walked the car and never seen such over spray the second time I dropped of the car. I went on and explain how there was no way. I had just replaced my headlights and had my car ceramic coated. The car was extremely shinny .there was just no way possible. After arguing for what it seem like internity. Brian told one of his guys to polish it out. 15 minutes later he comes back and most of it is off. At that point Id had it. I just told them to give me my keys, because I just couldnt take the inconsistency off the workmanship. Figure Im better doing it myself . There is so much more that I left out like them breakkng my hood shocks and saying they were like that already and many other conversations, but itll turn into a book. I shouldve learn from my bad experience last year. If you take you car here PLEASE inspect your car well. As well when you pick it up. They will not take blame. The techs there obviously do not care. I do have to say that the manager Brian was understanding or at least wanted too, so I thank him for that. But the workers need to get their stuff together. Also please take note of the milage you leave your car in, because they take 4 mile joy rides and say that your car was not test driven.
Name: E*** M*********
Date: 2019-09-16 18:23:33
Rating: 5
Comment: Beautiful..!! Love to go there..!! The people is so friendly and kind. And everyone helps.
Name: S***** P****
Date: 2019-08-10 21:34:47
Rating: 5
Comment: Everyone is so helpful with all my service needs. Will be coming back for many more visits.
Name: P*
Date: 2019-06-26 17:57:26
Rating: 2
Comment: Buy service parts within past few years here. But double prices after change ownership. change my dealer shop to others.
Name: T******* G*****
Date: 2019-05-31 15:22:26
Rating: 5
Comment: Service Advisors are very courteous and helpful it may take longer to get your car back, you just have to remember its a safety thing with these guys and not a race to see if they finish in 1hr. My familys safety comes first. Thank You.
Name: C**** A***** A******* A*****
Date: 2019-02-22 22:44:28
Rating: 5
Comment: For YEARS Steve McDonald has been following up with us to purchase a vehicle and we finally did. It was the EASIEST car buying experience we have ever had. Steve was very professional, personable and explained everything we needed to know. Then he turned us over to financing and the gentleman did not disappoint, he just continued where Steve left off--excellent customer service. We are very pleased with the overall process and truly enjoying the car. Thanks Steve!
Name: D**** K
Date: 2018-12-10 03:28:43
Rating: 1
Comment: Parts guy knew nothing. Needed lug nuts for steel wheels on 2010 sprinter and Nicholas had no clue. Plus they only had like 3 in stock. I needed 24. Wth? Steel wheels on any 2010-2018 Sprinters all use same lug nut. He should know that.SERVICE DEPARTMENT experience even worse. Overpriced and my service advisor could not explain the difference between an oil change for my Sprinter ($249) and an A service ($312). I wanted to know what I would get for the additional $63 and could not come up with anything. Finally, after I pressed him and I was clearly annoyed, he said the Adblue (Mercedes diesel additive) was the difference. I feel like he just thought of that as a way to say something and not look like he was uninformed. The guy who booked the appointment said the difference was an air filter. Im still not sure.The WORST thing is they supposedly did a multipoint inspection in the tiny amount of time that the vehicle was with an actual mechanic and said the front suspension was fine. Obviously, the mechanic performed only the most cursory glance at the vehicle since he missed my worn out struts, bad wheel bearings and worn out rack and pinion. These are parts that affect the safety of the vehicle. You would expect such expensive service to include a proper, honest, inspection. I did NOT get this from Penske Mercedes of West Covina.
Name: P*** B****
Date: 2018-12-09 03:55:35
Rating: 1
Comment: My very first post here in Google reviews, because for the most part, I let things slide on minor issues, Im a small business owner also, its hard to make everyone happy. But this one, I cant just let go because its my hard-earned money. Ill try to keep it short and straight to the point, please follow the simple logic(you dont have to be a mechanic to understand it) and then look at the simple analogy.E500 (93k miles) gas pedal wont respond, you have to press on it for 2-4 seconds before it responds(try making a left on a busy intersection with it, if you want some excitement in your life).Took it in Nov 7th, told them its not a pedal issue and to check the WIRING HARNESS.Nov 8th, they said we have to start with the gas pedal, $735.88, because the one in there looks old. Wrinkled, gray-haired, I dont know what that means.Nov 9, new pedal didnt fix the issue. Told you so!!!!!Nov 12, they said it needs now a new ECU(computer), and its no guarantee it will fix it, $2,110! Ouch!!!Nov 16, new ECU still didnt fix the issue.Nov 23, we still need further diagnosis to find the problem.Nov 28, still checking the car, will try THE WIRING HARNESS now. (Looks like finally, after 21 days of telling them)Nov 30, the tech made a repair wire harness today, made a new harness for the pedal directly to the computer, looks like its working now. So looks like it is the wiring harness, not the pedal, not the ECU hmmmm....Dec 4, per PENSKE MERCEDES SERVICE its best to leave the new pedal and new ECU, since its a wiring issue, its probable that the old ECU was shorted out, too. The charge will be $1779 . Remember, the new pedal and new ECU didnt fix it, see Nov 9 and Nov 16.What the heck? Probable? so youre not sure? Ok, can we put the old ECU back to test then?Putting it back will be on you if it will have issues, and if you want it back, well charge you for the core $199 My core, never was theirs.Now, Im scared. So Im stuck with a $2k ECU, (discounted to $1779, wow what a deal) which I never really needed in the first place if the diagnosis was done correctly. If they had done the wire harness as we suggested before the ECU incident, then I wouldve paid less for the wire harness service, right folks? Now Im down $1779 with a brand new ECU I can show off to nobody. To add insult to injury, they gave me only 6 days for a loaner, they had the car for a month, had to return after the 1st 4 days, come back after a couple of days to get the 2-day loaner.Analogy: Wired mouse doesnt work all of a sudden on your computer, What do you do?a) Check the mouse itself, make sure the ball or the light worksb) Check the wire to the USB port make sure no break on the wirec) Check the USB port itself, maybe a dead portd) Check the wire harness from the USB port to motherboarde) Replace the motherboard, check the wires laterPENSKE MERCEDES picked E!!!! (maybe thats the only vowel they have in their garage, wait, it is the only vowel they have in their business name, also stands for expensive I guess)All this I got documented ready to go to the BAR and have a drink, celebrate my brand new ECU(which i didnt need).
Name: J**** H********
Date: 2018-08-23 03:25:38
Rating: 5
Comment: After I bought my Mercedes S550 it had an engine light on so I took it in and it was a battery that was bad but I was in there for a little while and I wasnt getting any service until I got up and asked the employees about why am I waiting here but overall it was okay
Name: J** W***
Date: 2018-04-25 14:18:29
Rating: 1
Comment: The technicians are extremely inexperiencedThe only thing they are good at it is changing oil. They weren’t able to find out what causing the engine light going on.I just found out that they didn’t install the radiator fan garde properly and it was touching the fan and causing extreme noise.The technicians often forget their stuff in the vehicle like flashlights, gloves.Very expensive on parts and labor.They are very very polite.
Name: J***** Y**
Date: 2018-04-11 08:22:59
Rating: 1
Comment: The maintenance cost is high, and it will not be repaired. Obviously, if the parts are not bad, they will say that they are broken. Take the professional owners fool. The problem that was originally very small has become a big problem here. The things that can be solved by spending $300 can cost at least $3000 or more. Finally, the parts that can be replaced are almost changed, and the car is repaired!维修费用高，根本不会维修，明明这个零件没坏他们就说坏了，就拿自己是专业的糊弄车主。本来很小的问题到这里就变成很大的问题，花$ 300块钱可以解决的事情到这里最少要花$ 3000块钱以上最后把能换的零件都换差不多了，车也就修好了！为什么贵就是因为该换的不该换得都给你换了所以才贵Your so-called technology is good and service is good because you dont understand the car at all. They said where they were broken and they needed to be replaced. Where did you replace them but did the parts they replaced were really broken? You dont know at all that all new ones are of course good, but you thought that this part that wasnt replaced by them would be good, and you dont need to replace it at all! They replaced the original parts of your car with new ones and sold the removed parts to another owner............
Name: O**** L*
Date: 2017-12-26 15:14:04
Rating: 3
Comment: Service adviser provides loaner vehicle while your car is serviced at the shop.
Name: D**** F***
Date: 2017-10-12 05:10:42
Rating: 4
Comment: Good service, good Maintence person, good service to pick up customer. Have many bilingual sales person.
Name: L***** W*******
Date: 2017-09-10 19:32:21
Rating: 5
Comment: Beyond superb service! Wasnt prepared for the fast, thorough, professional service they provided. Cant wait for my next 10,000 miles!
Name: J******* C********
Date: 2017-07-25 20:08:32
Rating: 5
Comment: After a horrible experience spoke with service manager Phil and really took the time to listen to the problem and fix itThank you so much for everythingEven went above and beyond to get it fixed and detail the car
Name: D**** B*******
Date: 2017-05-16 18:23:36
Rating: 1
Comment: Very dishonest and incompetent. They cant fix the problems with the vehicle and they cause more problems when they try. I only went there because it was under warranty and they were the only dealership near me that services Sprinters. They wanted over $4k to fix emissions system. Found an independent shop that did it for under $300. Will be taking it back to the independent shop to fix the problems Penske caused on the turbo system. Terrible. Dont get your Sprinter serviced at Penske.
Name: A*** D********
Date: 2017-01-09 02:24:13
Rating: 4
Comment: They didnt get 5 stars because i think they are too pricey. BUT their service is awesome, i have been going there for over a decade. Knowledgeable staff, that keeps you informed via phone, email and text messages. Never have they complained about picking me up or dropping me off. Once they delivered my car at work on a dolly.
Name: p** a*****
Date: 2016-12-17 17:58:32
Rating: 5
Comment: I brought my 🚙 in Today and the service advisor KenHernandez is absolutely professional and I love to go back again in the future. I hope they have more donuts to offer while waiting for my car. Very much appreciated and did a good 😊 job on the tire repairs 🙏👍🏻Good job Penske West Covina Service
Name: S********* s*
Date: 2016-11-01 21:02:56
Rating: 5
Comment: Experts, Fair pricing, top serviceEven on 30+ year old Benz!
Name: J** B**
Date: 2016-08-28 00:08:50
Rating: 5
Comment: Reallyy good service.Shopped other dealer ship around this one saved us alot even got cheaper when we used AAA card.Stress free service .Thanks so much
Name: W** D**
Date: 2016-07-29 15:03:31
Rating: 5
Comment: Good service, and if you get there early in the morning, get donut too.
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Name: M******* Y*****
Date: 2024-06-27 06:13:49
Rating: 5
Comment: Had a solid experience with Vahe at the service center. He kept me updated while my E-Class was getting an oil change and a minor transmission issue fixed. Overall, a straightforward and pleasant visit.