Michell Navarro - State Farm Insurance Agent
Address: 150 E Olive Ave #211, Burbank, CA 91502, United States
Phone: +1 818-641-1598
Services: Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 818-641-1598
Services: Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Insurance agency, Auto insurance agency, Life insurance agency
Rating: 5
Site: https://sfnavarro.com/?cmpid=wxqi_blm_0001
Worktime:
Rating: 5
Site: https://sfnavarro.com/?cmpid=wxqi_blm_0001
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: E**** P*****
Date: 2024-07-01 23:30:27
Rating: 5
Comment: I have been with Michell Navarro for the last 5+ years and I usually deal with David Juarez I wouldnt think about switching to anyone else. He has went above and beyond for me and my family, If your looking for a great insurance guy he is definitely the right choice. He will do any and everything he can to help you find the best insurance to fit your needs
Name: C****** J*****
Date: 2024-06-27 18:39:04
Rating: 5
Comment: Michell Navarro and her entire team have been wonderful. They have always provided excellent customer service. If you need insurance, be sure to contact her team.
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Name: I*** J*****
Date: 2024-06-25 00:48:06
Rating: 5
Comment: Great service. Very helpful answering my questions and assisting me with my car and life insurance. Highly recommend
Name: j***** s*******
Date: 2024-06-21 19:59:46
Rating: 5
Comment: The dictionary defines superlative as: of the highest kind, quality, or order, surpassing all else, or others. Supreme. I define it as David Juarez. As a sales rep, as a leader, as a man, and as a friend, he is of the highest kind, quality, and order. Supreme.
Name: j*** m******
Date: 2024-06-15 19:29:11
Rating: 5
Comment: Raul did a great job helping us get life insurance. He explained everything clearly, answered all our questions, and made the whole process easy to understand. We appreciate his help and actually recommended my father as well and now hes also a state farm client.
Name: A****** H********
Date: 2024-06-14 01:29:09
Rating: 5
Comment: Very great people very reliable and trustworthy… got my insurance with Raul shoutout to him great work !
Name: n**** p*****
Date: 2024-06-14 01:12:55
Rating: 5
Comment: Michell’s office and Raul have been very helpful and provide amazing costumer service. I definitely recommend for anyone looking for car and life insurance!
Name: A****** M*****
Date: 2024-06-13 23:48:47
Rating: 5
Comment: This Office helped me out so much to start with my 1st Life Insurance, they gave me so much information on all the basics, they were clear and direct. They have a great way of approaching people, they always find the best deals for you. Michell and Raul really stand out for the office, being committed and hardworking are some great qualities.
Name: J***** R**
Date: 2024-04-18 22:06:06
Rating: 5
Comment: Michell is the best. Super communicative and the best to work with. Highly recommend!
Name: M****** a*******
Date: 2024-01-31 07:21:08
Rating: 5
Comment: I appreciate the service I have received from Ryan. Not only has she provided me with excellent service, but has stayed after hours to help me with my auto policy and any questions I have. Raul also has been very helpful as well. Very professional insurance agents. Thank you!
Name: M******* O******
Date: 2023-10-31 16:56:16
Rating: 5
Comment: Michell was incredibly helpful and friendly. She walked me through each aspect of my policy without making me feel dumb. She also cared about me as a person!
Name: N***** B*******
Date: 2023-09-14 02:20:12
Rating: 5
Comment: Raul is kind, patient and very helpful in any matter/questions I had. Definitely would recommend them to anyone in need of car insurance and or Life insurance.
Name: A*** A*******
Date: 2023-08-20 00:22:20
Rating: 5
Comment: Michell is a great agent. She really takes her time to help you out. Her entire team is really friendly and knowledgeable.
Name: K*** L*****
Date: 2023-06-23 21:32:29
Rating: 5
Comment: Michelle Navarro and team have taken customer service to the next level. During my time with them I have not experienced a more professional and courteous team in the insurance game. Even during my move out of state they helped facilitate the insurance transfer with speed and efficiency. Highly recommend them for all of your insurance needs.
Name: R**** J* T*****
Date: 2023-05-31 23:51:54
Rating: 5
Comment: Everytime that I call this State Farm office I’m truly amazed at how professional they are at doing their job. They always explain everything to me and they refuse to hang up until I totally understand everything. Michell Navarro and Ryan Shaw always make sure that they are putting the clients first. Great people, great office and great service.
Name: s***** c*****
Date: 2023-05-01 23:41:03
Rating: 5
Comment: I would like to extend my gratitude to Michelle Navarro and All her staff “ David and Ryan” they have gone above and beyond to help me. From changes on my policy and an auto collision. No pressure has ever been applied, on the contrary, they take the time to listen and help in every aspect. Thank you once again for your excellent service.Sincerely,Silvia C.
Name: S******** G***
Date: 2023-03-28 16:07:30
Rating: 5
Comment: Michell and her team are wonderful! They take the time to care about all customers.She was incredibly helpful when I went through the process of transferring from out-of-state; I didn’t have to worry at all about when the coverage would start. She and her team took care of it all!When there was an issue with my premium increasing due to an old accident being unexpectedly applied, Michell took the time to explain what happened and what my pricing options would be.Also shout out to David for being willing to run a few quotes for me for different cars - helped me figure out what I wanted to go with!
Name: J**** G*******
Date: 2023-03-16 15:11:19
Rating: 5
Comment: I am a first time renter, so this has been the first time I ever needed renter’s insurance. Michell Navarro and the team have been incredible. They made it super easy and gave me a good price. Not only this, but the team also always sends me cards on holidays and thanks me for my business. One time, there was a mistake on my bill, and the team helped correct it immediately. My auto-payments had gotten messed up as well, so they emailed me a form to sign to restart my auto-payments. When I forgot to email back, they mailed me a copy of a filled out form that I only needed to sign with a filled out return envelope. I have already recommended this place to two of my friends, and I recommend it to everyone!
Name: J**** R********
Date: 2023-02-01 01:12:47
Rating: 5
Comment: Customer service is always great. They always answer when I call them always willing to help me in anyway and when I’m talking on the phone with them, it doesn’t feel like I’m talking to a business. It feels like family..(shout out goes to David JuarezFrom Michell Navarro Insurance Agency, Inc.Insurance License #6007956Down at 150 E Olive Ave Ste 211 Burbank, CA 91502).. it honestly just feels like I’m talking to a brother when I’m talking to you.
Name: L**** N
Date: 2023-01-27 23:10:21
Rating: 5
Comment: Michell and her team are always a pleasure to speak with. Plus, Ryan and David are so friendly and ready to answer any question I may have. Thank you Michell and team!
Name: d****** k**
Date: 2023-01-05 00:27:00
Rating: 5
Comment: I have been with State Farm for many years, and received great personal service with Michelle and her team. I never knew that I could have an insurance agent that is actively checking in and making sure Im getting the best rates and discounts available to me. And whenever my family or I have had car mishaps, I never had to worry because I knew that State Farm and Michelle would take care of everything. Service like this raises my standards of what I wish I could get from my other accounts/companies.
Name: P**** K*****
Date: 2022-12-22 02:15:21
Rating: 5
Comment: Awesome Agent!!
Name: A****** S******
Date: 2022-08-26 02:51:02
Rating: 5
Comment: Michell and her team have helped my family for almost years. They are all so friendly and really take the time to make sure you understand everything your getting into. Even now that Im joining my family with extra insurance I feel comfortable talking with Michell and with her help!
Name: C***** P*******
Date: 2022-08-19 19:52:26
Rating: 5
Comment: I highly recommend this State Farm office. My car was hit and then totaled; they helped me through the whole process answering all my questions and providing me with updates. I’m now in a new car, and a very happy Customer!
Name: D**** E*****
Date: 2022-05-14 20:12:45
Rating: 5
Comment: This office is not only super-friendly, they spend the time needed to educate you on every detail of your policy. No hard sell, they just take pride in satisfying customers and helping to choose the best and most affordable plans. They also stay in touch, not to upsell, but to make sure youre happy and informed.
Name: B****** M*********
Date: 2022-05-03 03:59:59
Rating: 5
Comment: Any staffs I spoke with are so helpful, caring and polite.
Name: N**** F***********
Date: 2022-02-23 23:06:37
Rating: 5
Comment: I have been a State Farm customer since I was 16. Shawn and David have always been pleasant and very helpful.
Name: M*** K*****
Date: 2022-02-08 18:37:31
Rating: 5
Comment: Very happy with my experience with this State Farm agency! Ive been a customer in various capacities over the past 5.5 years, and overall the customer service has been great. No complaints!I originally began with State Farm auto and renters insurance, then I switched from their auto insurance after about a year / year and a half to get a better rate, but I stayed with their renters insurance because of the competitive rate. Even though I am not as high paying a customer as one with an auto policy, I havent experienced any pushy-ness or coercion to switch back to their auto policy, which I appreciate, as Ive kept them in mind as I review different auto insurance quotes every now and then when its time for my semi-annual renewal.I am now in the process of relocating to another state, but I look forward to continuing with State Farm down the road or keeping them in mind as I shop for insurance in my new locale.Shoutout to Michell and Shawn for their great customer service!
Name: A***** S****
Date: 2022-01-27 14:12:15
Rating: 5
Comment: Ervin helped me. He was very friendly and responsive, getting me a quote and forms very quickly.
Name: G**** M*****
Date: 2022-01-27 01:08:04
Rating: 5
Comment: The staff at this particular State Farm location have always been exceptional. They aren’t just your agents, they’re your friends, and when it comes to insurance, that makes all the difference.
Name: N***** P********
Date: 2022-01-25 23:36:54
Rating: 5
Comment: Everyone at the office is very nice and helpful. Lately I’ve been talking to Shawn and he is always very nice and helpful. He is on top of the things, knows what he is doing and always gets back to me in timely manner.Thank you Shawn and everyone.
Name: C******** A***
Date: 2022-01-22 17:16:40
Rating: 5
Comment: Shawn and the team of Michell Navaro are great
Name: O****** P*******
Date: 2021-12-21 18:16:02
Rating: 5
Comment: They made sure that I was taken care of at every corner. Shawn even continued to find me more savings after the first quote. Truly appreciate theyve done and will do. I highly recommend them you wont regret it!
Name: C******** E***
Date: 2021-12-20 20:35:09
Rating: 5
Comment: I LOVE THIS PLACE! GREAT PRICES AND MY AGENT ERVIN IS THE BEST !!! EXCELLENT CUSTOMER SERVICE AND EASY TO MAKE ME HAPPY 😁😊😊😊😊
Name: C******* C*****
Date: 2021-11-18 22:07:16
Rating: 5
Comment: Fantastic customer service. Efficient and answered all of my questions. Im proud to be a State Farm customer!
Name: B**** B*******
Date: 2021-11-15 22:27:36
Rating: 5
Comment: I have done my insurance through Michell Navarro’s office for well over a decade now. Between different cars, rental, then home-owner’s, life, and earthquake insurances it has been a truly easy and pleasant experience every step of the way. The whole team works well together so I never have to explain my situation or questions more than once. Their responsiveness is top notch. I have never once considered leaving or even looking around at other options. Highly recommend.
Name: A** L**
Date: 2021-11-04 16:04:24
Rating: 5
Comment: Ervin was very helpful with my Renter’s Insurance needs and was very knowledgeable and personable. Would definitely recommend this office.
Name: M******* M****
Date: 2021-10-27 02:09:15
Rating: 5
Comment: Ever since I switched to State Farm, I’ve had nothing but great service. All the team members are very nice and professional. Sean, one of the agents there, has been an amazing help and always goes above and beyond to make sure I get the best quotes. I also feel that the agents here actually “care” about their clients. Highly recommend this team.
Name: M** H*********
Date: 2021-10-26 14:10:35
Rating: 5
Comment: Very good at returning calls and helping you save money.
Name: A******** C**********
Date: 2021-08-06 21:34:37
Rating: 5
Comment: Michell and the gentleman who assisted her with my appointment today, were awesome, handled everything I needed, professionally and by each detail needed by me. Very friendly as well!
Name: E******* C***
Date: 2021-07-22 22:25:21
Rating: 5
Comment: Great people
Name: C**** H*****
Date: 2021-07-14 22:14:10
Rating: 5
Comment: I called about paying a bill and setting up auto pay, and I got to a person immediately. It only took a few minutes, and the person helping me was clear and informative. This is the easiest insurance has been for me in years.
Name: B*** H*******
Date: 2021-06-20 18:37:58
Rating: 5
Comment: Shawn was extremely helpful. His call backs were quick and simple. We got a great deal on our insurance. Thank you Shawn!!
Name: F******** W*****
Date: 2021-06-17 00:45:43
Rating: 5
Comment: Shawn Smith is Awesome, patient and very knowledgeable about the services offered at StateFarm thank you for all of your help I greatly appreciate it!
Name: T**** P**********
Date: 2021-06-12 00:01:27
Rating: 5
Comment: I highly recommend State Farm insurance to everyone, I just purchased a Mercedes Benz as a 19 year old and been driving for less than a year. I was looking for full coverage and couldn’t find any insurance company for under 700. I decided to give State Farm a try and my agent Ervin Peraza gave me an unbelievable amazing deal for full coverage and life insurance for a whopping 354 a month I will highly recommend you give State Farm a try!
Name: S***** F** t** W**
Date: 2021-05-19 03:43:27
Rating: 5
Comment: I was helped by Shawn Smith! His service was excellent and very professional. He was quick to respond and answer every question I had. Thanks again for the great service.
Name: J***** R*******
Date: 2021-05-18 22:00:53
Rating: 5
Comment: Always a pleasure to work with Michelle Navarro and her staff. Her office is very responsive to our family needs.
Name: t***** h*****
Date: 2021-05-14 22:35:15
Rating: 5
Comment: She has a very good staff that is there. They are always willing to go above and beyond to help there customers. Michell always call and check up on her customers as well. Keep up the good work.
Name: E*** O*****
Date: 2021-05-13 00:06:24
Rating: 5
Comment: Ervin Is my agent and im so happy with the way hes handled things with my insurance. I plan to be a customer at state farm for a while thank you ervin. Best customer service.
Name: L*** F*******
Date: 2021-05-12 17:27:02
Rating: 5
Comment: Ive mostly engaged with Ervin over the past year, and hes been incredibly helpful and quick to respond.Theyve had to change my policy like seven times as I moved and needed to insure different cars, and Ervin has been so nice and chill about all of it. Hes also walked me through each item in the policy in detail more than once and been super patient explaining what it all covers.Wed all be better off without giant insurance corporations but for as long as this is a necessary evil, if you want very attentive customer service with your auto plan I would recommend the folks in this office.
Name: d**** c****
Date: 2021-05-10 23:44:04
Rating: 5
Comment: Shawn Smith was very helpful with answering my questions and concerns. He has been a great example of strong customer service throughout the years helping with all insurance needs and pointing me in the right direction. Been a client since 2018 he hasnt steered me the wrong way once. Highly recommend Michell Navarro and Shawn Smith.
Name: c**** h******
Date: 2021-05-07 20:48:38
Rating: 5
Comment: Shawn Smith was very helpful and was able to explain the policys to me the way I was able to understand them.
Name: L**** R********
Date: 2021-05-06 17:06:40
Rating: 5
Comment: Always a please working with this branch. Super helpful and sincere. Truly looking out for its policy holders.
Name: A****** A**
Date: 2021-05-05 23:16:40
Rating: 5
Comment: This office is the best, Shawn has been amazing in helping answer all my questions and keeping my account organized!
Name: J*** F***
Date: 2021-05-05 22:08:34
Rating: 5
Comment: Michell helped me with everything I needed. She’s very professional and answered all my questions. Thank you for everything.
Name: H****** C***
Date: 2021-04-26 20:12:51
Rating: 5
Comment: State Farm has been nothing short of amazing since my husband and I have joined. Michell is amazing and is always making sure all of our questions are answered. David J is also so amazing! When our car was hit he was very attentive and made sure we were taken care of. He always answers every question we have and Is very clear on explaining things. Switching insurance companies was the best thing we did. I absolutely love State Farm and will be here for the long run.
Name: A*** B******
Date: 2021-04-25 03:14:52
Rating: 5
Comment: Michelle goes above and beyond for her customers. Appreciate all the help from her and her team
Name: K*** L****
Date: 2021-04-18 19:36:38
Rating: 5
Comment: My experience with Navarro insurance has been through agent Shawn Smith. Shawn is very knowledgeable and accommodating. He knows his business well and will help you get the coverages you need and save you money in the process. Thanks Shawn.
Name: R***** P******
Date: 2021-02-11 21:30:30
Rating: 5
Comment: Shawn was very pleasant to work with and responsive to my needs. I felt well care for and am grateful to have worked with him.
Name: S**** K****
Date: 2021-02-05 01:39:37
Rating: 5
Comment: I have been with State Farm over a decade but was not happy with my previous agents. I found Michell this fall after buying my first house and have been thrilled with the level of professionalism from her and her office. She returns emails, calls and texts promptly and took the time to discuss each policy with me in detail. So glad I found her!
Name: R***** L****
Date: 2021-01-23 04:58:18
Rating: 5
Comment: From the beginning they contacted me and made sure I was pleased with the policy and even followed up to see if I had any concerns.
Name: J***** P*********
Date: 2021-01-08 23:58:19
Rating: 5
Comment: Shawn is super helpful. Took care of what I needed swiftly and efficiently.
Name: D***** H****
Date: 2020-11-20 23:20:36
Rating: 5
Comment: Hello,I would like to say that Shawn is a great rep for State Farm! He is personable, very professional and always willing to go the extra mile to take care of his customers! I appreciate Shawns work efforts and I would recommend anyone to this State Farm office!
Name: D***** L**** H*******
Date: 2020-11-02 21:11:47
Rating: 5
Comment: Shawn Smith, one of Michelle Navarros associates, work with my family and me to add a State Farm Life Ins policy on one of our children. As much as I would have liked to have a high dollar Whole Life policy on my son, Shawn understood that my husband and I just couldnt afford one right now. As other insurance agents have tried to do, Shawn didnt put any pressure on us to go beyond our means. For this I thank him! Shawn worked with me with understanding what policies were available to us and the best way to keep the coverage high but the monthly as low as possible.Thanks Shawn!
Name: B******* R*****
Date: 2020-08-31 17:10:24
Rating: 5
Comment: They helped us set up a new policy and were great about finding the best possible coverage at the best possible rate. Shawn walked us through answers to any questions we had and went the extra mile to help us find exactly what we needed.
Name: C***** G****
Date: 2020-08-27 03:22:42
Rating: 5
Comment: Michell and her team are the best! Always answer my questions and help me with all my changes. Michell helped me with my life insurance, she helped me realize how important it is! Can’t believe I went so long without it. Thank you Michell!!!
Name: M******* H*******
Date: 2020-08-26 12:50:30
Rating: 5
Comment: I had Shawn Smith as my representative. He was extremely helpful, very informative, and answered any questions I had. If anyone is thinking about getting a policy through State Farm, I highly suggest going through him! Thank you Shawn!
Name: S**** D****
Date: 2020-05-27 22:34:45
Rating: 5
Comment: Ervin has been a very helpful and direct Agent of mine. I have had the best customer service from him over the past year and pleased know that any question I may have in the future, he will answer. I will continue to do business with him and have already recommended family and friends. Thank you for sticking to your motto.Like a good neighbor State Farm is there!!!
Name: C****** B**********
Date: 2020-05-27 17:21:09
Rating: 5
Comment: I have been with StateFarm for a while now and I have been very pleased with how helpful and professional the staff is. Mr. Peraza is my go to guy. He is always responsive to any questions or concerns I have and always goes out of his way to make sure I am well taken care of. Exceeds great customer service!!
Name: C*** M
Date: 2020-03-03 06:06:21
Rating: 5
Comment: I have been with State Farm for some time now and I just want to say thank you and I appreciate all the help and information I have received not only from Michelle but Shawn he’s very outgoing and willing to explain and break down all aspects of what you need to know. He has great personality and very helpful he was very knowledgeable about my life insurance policy and gave me every detail I needed to know before getting myself into the policy I was unsure of I’m very happy with the results I was able to get what I wanted and needed just want to say thank you again Shawn
Name: J******* C******
Date: 2020-02-26 20:22:16
Rating: 5
Comment: Ervin Peraza has been working with myself and my family for over 5 years. Ervin provides excellent customer service and keeps our family updated constantly. He always makes time to ensure all of our needs are met and he takes the time to answer our questions fully. I highly recommend this State Farm team.
Name: K** A
Date: 2020-02-21 19:54:34
Rating: 5
Comment: Everyone there is pleasant and professional! They have gone above & beyond to assist me in all my insurance needs! Thanks for all your had work & dedication!
Name: K*** S***
Date: 2019-11-05 02:06:58
Rating: 5
Comment: I called my agent for a new insurance quote and Shawn Smith helped me . He took his time, answered all my questions and made the process very pleasant. He was friendly and gave an exceptional customer service. At the end i was able to get a quote and add another car to my current policy. Thank you Shawn for making it easier!!! I would highly recommend him for all your insurance needs.
Name: S******* C****
Date: 2019-10-23 22:38:24
Rating: 5
Comment: I love these people. Great customer serv. I dont think it gets better than Michell team. Thanks my good folks. This me Estefania
Name: M***** J*********
Date: 2019-09-26 23:31:43
Rating: 5
Comment: Thank you Shawn Smith for all your help, time and patience .100% Recommend Michell Navarro and Her Team.
Name: M****** B**** K****
Date: 2019-09-24 17:07:55
Rating: 5
Comment: Michell has been my agent for approximately 2 years now and has provided exceptional customer service and professionalism in orchestrating coverage for my vehicle, home, and personal items.Yesterday, I had my first meeting with Michell’s teammate Ervin, and he provided equally great service in updating my plans and providing options for life insurance.Life insurance is a new world to me and he was patient and thorough in talking me through my options. He wasn’t pushy - he simply did his best to make sure I received the coverage I was looking for.I am very grateful for his help and he has my highest recommendation.
Name: L****** B******
Date: 2019-06-22 01:36:48
Rating: 5
Comment: Michell and David are always professional and courteous.
Name: A****** V*********
Date: 2019-05-29 21:38:20
Rating: 5
Comment: It is with great pleasure and 110% customer satisfaction that I write this review for Michell Navarro as the agent and one of her outstanding and dedicated team members, David Juarez.David assisted me during the entire process of my claim with StateFarm. He explained every single step of the process very thoroughly and answered all of my questions in a timely manner and went out of his way to make sure I was taken care of throughout the process.He definitely made me feel less stressed about my situation and made possible for the process to go as smoothly as it can be, maintaining his professionalism and positive attitude at all times.I hope that after reading this review, you have no doubt in regards to contacting Michell Navarro’s office for any type of insurance you may be interested in checking with StateFarm.I highly recommend this agency and can assure you that, like me, you will also be a very satisfied customer and will have an amazing experience when working with this team.
Name: J****** M*************
Date: 2019-05-09 05:52:31
Rating: 5
Comment: I received a few phone calls promptly after looking for a quote online. I couldnt answer until the 3rd attempt; but Shawn was very courteous and understanding. I was expecting to tell all agents that I had previously purchased a plan elsewhere and have them hang on me. Not Shawn. Shawn was happy I was covered (although elsewhere) & genuinely asked a few great questions to get a feel for my personal situation. He not only confirmed my research but answered all my general insurance questions very thoroughly. I really appreciate his patience and enthusiasm. I look forward to renewing my policy with state farm the next time I need it.
Name: T**** D****
Date: 2019-03-29 20:21:47
Rating: 5
Comment: Shawn the agent that really went above and beyond describing what coverages I had was amazing. He is so helpful in which amounts to add and which coverages were best for me. He is very friendly and informative. Id recommend this agency to all friends and family. Great job state farm. Youve earned my business for many years to come!!
Name: L**** H****
Date: 2019-03-16 01:23:11
Rating: 5
Comment: They’re attention to details for my needs were beyond what I expected. Service is great and they took care of extra things for me that could have been an hour or more for me to do myself. Their agent Shawn and their team are the best I’ve ever dealt with in this business. Keep up the great work State Farm Team!
Name: n***** s*******
Date: 2019-02-19 03:44:25
Rating: 5
Comment: Such a great Office! Michell and her team are very friendly and felt so personable! I love the fact that she was always there when we needed her and also that when talking to her she didnt treat us like any other client rather more like family. I highly recommend her as an agent!
Name: S******** F*****
Date: 2019-02-09 00:01:36
Rating: 5
Comment: Awesome! Awesome service! They even called the DMV for me! Cause we all know how long it takes to get through to the darn DMV. So, I really appreciate that. Thank you. Oh, & they gave me a reasonable price too. Thank you again.
Name: J***** P*** D******
Date: 2019-01-19 22:52:12
Rating: 5
Comment: The best insurance and insurance agents that Ive ever had! I will always have my insurance through them!
Name: R****** I*****
Date: 2019-01-19 01:35:40
Rating: 5
Comment: Dear Statefarm, David Juarez is one of your office managers which I have been blown away by his professionalism each time I had the pleasure of talking to him. For that this last 6 six he has been showing the best customer service when dealing with my accounts. David is by far exceeding the call of duty.
Name: C****** G*****
Date: 2019-01-18 02:56:29
Rating: 5
Comment: Michell is an excellent agent. She clearly explains your policy and is quick to help out when you have any questions. She quickly follows up with her customers. State farm is a good insurance company and has one of the better customer services. I highly recommend contacting Michell and her team.
Name: J**** B***
Date: 2019-01-15 23:05:30
Rating: 5
Comment: This is my first Google review ever and I definitely think Shawn & Michell deserve it! :)
Name: A***** E**
Date: 2019-01-14 22:08:44
Rating: 5
Comment: Since the first day I contacted Michell Navarros office my experience has been great, over all it has been positive in every way, I have spoken with Shawn I must say he is on top of things, I always get the answers I need.
Name: V****** C****
Date: 2017-11-15 16:16:41
Rating: 5
Comment: Michell and her team really take the time to explain the coverages and find ways to save money. I highly recommend them for your insurance!
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Name: J***** S***
Date: 2024-07-02 00:24:20
Rating: 5
Comment: I recently had the pleasure of interacting with Ryan, an insurance representative at Michell Navarro State Farm, and I am compelled to share my exceptional experience. From the moment Ryan answered my call, it was evident that I was in the hands of a professional who truly understands the essence of high-quality customer service.Ryan greeted me with a warm and genuine tone, immediately making me feel valued and understood. She patiently listened to my concerns without interruption, demonstrating remarkable empathy and attentiveness. What stood out most was her ability to swiftly grasp the issue at hand and offer clear, concise solutions. She meticulously explained each step, ensuring I comprehended the process and felt reassured throughout our conversation.Her expertise was further evident when she provided insights that went beyond my initial query, offering additional tips and resources that could benefit me in the future. This proactive approach showcased her thorough knowledge of the company’s products and services, as well as her commitment to customer satisfaction.In addition to her technical proficiency, Ryan maintained a courteous and professional demeanor at all times. She effectively balanced friendliness with efficiency, making the interaction both pleasant and productive. Even when faced with a complex issue, she remained calm and resourceful, ultimately resolving my problem with a level of competence that exceeded my expectations.The office environment at Michell Navarro State Farm also deserves commendation. It is clear that they prioritize training and supporting their staff, equipping them with the necessary tools to deliver top-notch service. The overall culture of State Farm, as reflected in Ryan’s service, is one of excellence and customer-centric values.In conclusion, Ryan exemplifies what outstanding customer service should be. Her dedication, knowledge, and exceptional interpersonal skills make her a standout insurance representative. State Farm is fortunate to have such a stellar employee, and I am grateful for the superb assistance I received. I highly recommend State Farm to anyone seeking reliable and high-quality service.