Miracle-Ear Hearing Aid Center in Rochester
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Rochester, Oakland County, Michigan, US
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Site: https://www.miracle-ear.com/stor...
- Monday:8:30AM–5PM
- Tuesday:9:30AM–7PM
- Wednesday:10AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–4PM
- Saturday:9AM–1PM
- Sunday:Closed
Miracle-Ear Hearing Aid Center in other cities:
Ive been with Miracle Ear for over 3 years and worked with other agents. However, Anna, has been the most diligent, knowledgeable, professional and honest. The last time I was there, Anna mentioned that my hearing aids warranty was going to expire soon. She walked me through the different options and was very helpful assisting me to make the right decision. She was never pushy about trying to sell me another hearing aid but listened to my concerns which helped me decide the best option. The receptionist, Regina is also very nice, personable, professional and very acommodating. Very happy going to this location for the convenience of being close from work and great customer service.
We are from out of the area and my husband had a problem with his hearing aids. The Rochester Hills Miracle Ear in Michigan was able to get us a next day appointment with Anna McKerracher, their are hearing aid specialist. She was very knowledgeable, helpful and pleasant to deal with. We were able to get my husband‘s hearing aids cleaned and fixed and now they are working very well! Thank you Anna!
I was very surprised when I went to the Miracle Ear office. What a wonderful experience. I was greeted by a young Lady named Regina. She was so pleasant and helpful. Then I was introduced to Anna, another lovely young Lady, who did the hearing test. She explained everything to me so well that I had no questions. After the test was completed she very thoroughly explained all of the results to me and what my hearing needs are. We also discussed some helpful ways that I might get assistance. There was no pressure to purchase anything. Miracle Ear really wants to help people hear again and I am very greatful to Anna for everything she helped me with today. If you have hearing issues I strongly recommend going to Miracle Ear. This office is at Auburn and Rochester road. You will be treated royally.
Wonderful thing that I can hear sounds that I did not hear before, Miracle Ear helped me and educated me to understand the steps to take to enjoy hearing aids I highly recommend Anna at this store. If you want to have better quality of life let Anna help you! Highly recommend them.
Anna is an audiologist super star. Her knowledge of the product is only surpassed by her enthusiasm. She comes across as genuinely concerned for the welfare of her client. She is a good listener (no pun intended) and answered everyone of my questions and concerns with patience, honesty and acumen. What an asset for Miracle Ear.
We are very pleased with my wifes experience with Miracle ear.She got her hearing aid out of state still we got very personnel professionaland courteous service and ongoing help from ANNA . She did help us over and beyond our expectation. We need many people like her in this world
When I came here, the staff was very knowledgeable and so helpful with answering any questions/concerns I had. Anna walked me through the whole process. My quality of life has increased! My wife was also educated about my hearing as well, now she’s happy that I can hear. Happy wife means happy life!! I appreciate all the help from Anna.
Where do I even start! Anna is an absolute rock star I enjoy every time she comes to our facility to do hearing aid cleanings! I work in an elderly setting and she is so patient with them and answers any questions they may have and gives them the best advice on what do to if something isn’t going as should! Anna deserves more then five stars she’s the best!
Anna has been outstanding in helping me achieve optimal hearing solutions!!Anna is enthusiastic, caring, and diligent. She has worked with me to get the best results possible. She has probed all the options and then dialed in my optimal hearing that suits my personal needs.Anna is so caring, and a pleasure to work with!!
We are from the Georgia Miracle Ear and Jaymee helped us get the information from that location. Both Miracle Ears worked so well together. We are so pleased with the service from Miracle Ear. Anna showed us more about cleaning my aid and with aftercare. We are very happy with their service!
Anna is the Hearing Aid Specialist that I have had the pleasure of working with. My Dad, who is 95 years old has a hearing aid. My Dad lives in an assisted living facility near downtown Rochester. Anna made a visit to my dads facility, met my dad and serviced his hearing aid. Talk about personal care....fantastic. So if there is an issue with Dads hearing aid (usually needing a good cleaning) I can drop it off on my lunch hour and pick it up after work, very convenient and works well with my schedule.I have had nothing but positive experiences with this Miracle-Ear location and working with Anna.
My mother in law had purchased inferior hearing aids from another company and was very dissatisfied. We took her to Miracle Ear and met Annie, who spent a considerable amount of time making sure that she had the best testing results for her. Annie didnt try to sell us the top of the line, most expensive item she sell. She offered a great product that is manageable by my mother in law and the technology was not too complicated. Before these hearing aids, batteries were a huge topic for my mother in law. With these new aids, the rechargeable, titanium batteries make our lives so much easier. Annie has taken great care and time with us to make sure that moms hearing is as good as can be. We would recommend her services highly.
I was seen at Miracle Ear by Anna McKerracher on March 9 and again on March 27, 2018 for a hearing evaluation. She found a cerumen packed right ear canal, which prompted me to see an ENT physician for removal of that impacted ear wax. Thank goodness! When I returned to see Anna on March 27, she administered a comprehensive hearing test, and found only minimal hearing deficits, again, thank goodness. Anna was so friendly and professional throughout both my visits with her. She explained what she was doing, answered all my questions, and offered solid recommendations and advice. I will certainly return to Miracle Ear next year to determine any further need for hearing assistance and I will certainly recommend her and Miracle Ear to my family and friends. Good job Anna!....and thank you.
My husband was a patient here and was handicapped. They were so accommodating for him and were so patient! We were going to start on my hearing aids shortly after he received his. Unfortunately, he passed away 2 months later. I had to take time to get myself together after being in the hospital. I called them up to have his hearing aids programmed for me and there was no hesitation...I was able to have them fit for me and I am so grateful!!! The aftercare here is phenomenal. This location truly cares about their patients. Thank you!!!
Anna M. is wonderful! We are always pleased with the Community Outreach and hearing services that she provides for the seniors in our community and at our Community Center. She takes her time with all of our seniors and no one ever leaves unsatisfied. We are thankful for her always being there for us when we need her and being a dependable member of our community!
I cant say enough good things about Anna from Miracle Ear. She came to the rehab center, tested Judys hearing, ordered the hearing aids and delivered them. She has also made follow up visits and advised the workers at the center on the correct way to put in and take out the aids. Thank you from the bottom of my heart. The smile on Judys face when she could hear was worth every penny. Anna, you went above and beyond...God bless you. Thank you from Judy and her family.
One week ago I had an appointment with Anna to check my aids and I was very pleased with her professionalism. Everything she did was fine, but six days later I had an issue and I called Regina, explained my issue, and she made an appointment for me to see Anna that same day. Anna spent a lot of time and took care of my problem. Regina called the following day to check if everything was okay. I was very pleased with the attention and help I received.
This is my second pair of hearing aids. I would never go anywhere else. Outstanding customer service. They clean and check every three months or sooner if you are having a problem. Check it out. It will be worth it.May 8, 2019Just had my clean and check. Had been ill and not able to make it in at my three month interval. Anna McKerracher thoroughly did a SUPER clean and check since I was ill She did a follow up call today to make sure I was satisfied. There are so many trying to sell hearing aides but in fact many are just amplifiers. Not good. Don’t be fooled by a low cost. Give Miracle Ear a chance and come and learn what they can offer. You owe to your ears.
I have been experiencing hearing problems for all of my adult life. However, after selecting a hearing aid from miracle-ear, I can say that it is good to hear now what people are really saying. As pleased as I am with the aid, the personnel at this location are outstanding. They follow up to see if I was pleased with the aid, and they scheduled me to come into the office to assure that it was functioning properly. They are truly interested in providing outstanding service to their customers; and they made the experience of coming into the office a positive one. They embraced me with a smile and the warmth that made me feel more like a friend than a customer. I strongly recommend that if anyone needs a hearing aid, visit them. They are excellent.
My mother is over 100 years old and Anna and Regina make every effort to accommodate her with kindness and the highest levels of courteous service. Whether we are there for an evaluation, adjustment, or simp,e cleaning and batteries, every visit is a pleasure. I must also say that every recommendation is fair and ethical, not just trying to make a sale but truly considering her needs and quality of life. HIGHLY recommended!!!!
Anna was a great help for my wife, Rosemary. Rosemary had broken her custom mold, took it in to the Rochester location and Anna was able to smooth the edge of the broken plastic and insert the aid in her ear. My wife is now able to use the aid and may very well not need a new mold (save $100).
I’m at Miracle Ear and came in to ask a question. They have taken care of me on my batteries, the adjustment, and basically anything I needed..They are so helpful. In fact, I am changing from the Miracle Ear in Sterling Heights to this wonderful location!! I am so happy that’s I stopped by today.
I highly recommend miracle ear in Rochester Hills, MI. The staff there are very friendly, caring and very knowledgeable. we started by seeing Paul, he is such a great guy and now we are seeing Anna McKerracher, she is such a wonderful and caring person, she is also very professional in what she is doing, I go there with my sister and she is very satisfied and pleased with the service.
Angela DeSico - I have been serviced by Anna McKerracher at the Rochester Hills Branch. Annas attention to my need to hear without impairment has been wonderful. Anna is attentive, kind, willing to work with me during a battery failure, Without her help, my hearing would have been impaired for a full weekend. Thank You Anna-
I highly recommend this Miracle Ear location! Go see Paul! My Dad got his miracle ear in Houston and spent more than $4000 out of pocket. He was having a lot of trouble with his device and not really able to hear well. The location where he bought it said he just needed to keep wearing it and get used to using it. After over 4 months, he simply stopped wearing it and just figured he got taken for a ride.They came this week to visit us in Rochester Hills. I happened to see this miracle ear near our home and decided to call them to see if there was anything they could do to help. A sweet lady named Regina took my call. The consultant had left for the day, but she said that he could see my dad the next day after 2pm. I told her my parents were flying out the next day at 1. She arranged for the consultant, Paul to see my Dad the next morning. Paul spent almost an hour with my Dad, re-tested his hearing and reprogrammed his hearing aid properly. (The original place did none of these things for him and the programming was completely wrong for my Dads needs!) Paul took my Dad outside to see if he could hear over traffic and even showed him how to control his device with his cell phone. These people are wonderful and are definitely not just in it for the money. He did all this for my Dad and didnt even charge him a dime. (We paid him anyway).
Our experience here was one of the best we have ever had . Anna McKerracher took her time to explain to me and my brother how to set up my phone to control the hearing aids in a language we could understand and do ! The world needs more people like her to help people like us ! Thanks Anna !
Hi my name is Robert Bell my wife is BettyI have been wearing Miracle Ear aids since 1996, Betty has been wearing them for about 3 years. We got our aids while living in Stuart FL. Peter at the Stuart office could never get Bettys aids adjusted to where she could hear good. Since we have been back in Michigan Betty has seen two Miracle ear specialist, Paul Beauch being the last one and he has done more to help her hearing than anyone else, he is very patient and understanding and we appreciate that very much.Miracle ear needs more people like Paul Beauch
Recently I purchased Genius 2.0 hearing aid from Miracle Ear. It is far more technically advanced than the previous ones I have used, and I am thrilled by the quality and pureness of the sound it delivers. But that observation does not do full justice to my real experience with Miracle Ear.The real difference in my experience is based on the exceptional service of the entire staff. The representatives who are providing the service to me not only have extensive technical knowledge of the product but are also eager to formulate their exceptional service based on my special difficulties and needs. In order to help you appreciate my special needs let me state that I am 87 years old. However, I am still quite active professionally and frequently interact with large groups of people. Thats why my listening ability in large crowds plays a vital role in my role as a speaker in professional meetings as well as a leader of group meetings on business and finance .I can say without equivocation that Miracle Ears Genius 2.0 fulfills my needs admirably. I am also thankful to Mr. Paul Beauch II, General Manager of Miracle Ear for devoting his personal attention to my challenging goals and making sure that the staff continues to serve me with distinction.Sid Mittra, Ph.D., CFPEmeritus Professor of FinanceOakland University
Thank you Anna for going above and beyond for making sure ALL our residents at Belmar Oakland (even if they are not even your customer) needs get met. She is personally committed to assuring that everyone gets the best care. Thank you Anna♥️Stephanie Jones, Director of Activities
These guys are the best. I had hearing aids for years but would not wear them - they just did not fit right and I could hear everything in the back ground but not the voices of the people I was talking too.I dont go one day with out wearing these Miracle Ear devices. I dont even know they are in. And know one can see them. Give them a try you will be happy I promise
Anna, was most helpful to me at miracle- ear.I had purchased very nature of eight it’s at Geer USA and then they bought a belt sono bought them out and I was not able to get help from the companies that I purchased my hearing they will be the supplier of choice in the future.
I find the staff at this location to be very friendly and knowledgable.They answer and take the time to help in any way they can.I for one love the atmosphere at the Rochester location.I will stay with them because of there caring demeaner. Thank you your all wonderful. Thanks for the coffee. I highly recommend the Rochester location. Keep up the good work.Thank you for being a friendly staff
Total reviews rating 5
104 Reviews for Miracle-Ear Hearing Aid Center 2023:
Review №1
2022-03-29I love my new aids. I was scared because Ive never had them before. But Rebecca made me feel comfortable and I feel like an expert after she explained everything. Amy at the front desk is so happy and very helpful,!
Review №2
2020-01-31Anna is wonderful. She has helped me hear sounds that I haven’t heard in a long time. I am so grateful for her and her assistant for being so helpful and kind to me. I highly recommend Miracle Ear to ANYONE who needs hearing aids!!! They truly care.
Review №3
2020-12-30I cannot tell you how awesome the whole staff is at this Miracle Ear Center. I went in to see them when my mothers (102yrs old) hearing aid stopped working. Anna quickly sent it out for repair. Two days later, Mom lost her hearing in the opposite ear. The following Monday, I called and Paul provided a loaner hearing aid for Mom to use. He called later that day to check on her and again the next day. On Day 3, Anna called with some helpful advise on how to handle Moms problem. Later that day she called again to let me know the Moms hearing aid was back from the lab and in good working order (two weeks sooner than expected). I have never dealt with people who care so much and go the extra mile to help their customers. I would recommend them to anyone. I know that when I need a hearing aid, I will be going back to see Paul and Anna.
Review №4
2020-06-23My mom is 93 and has always had difficulty with her hearing aids. Although she has a significant hearing loss, she didnt feel that she could hear any better with hearing aids than without them. That all changed after she met Anna from Miracle Ear. She can hear again and has noticed all the things she had been missing before Anna fitted her with hearing aids that work for her. Anna visits her independent living facility on a regular basis so my mom no longer needs to go out in inclement weather to get her hearing aids checked. We are very happy with the care she has received.
Review №5
2020-08-18The attention my 95 year old mother receives from the people at Miracle Ear is wonderful. Anna has a genuine love and care for all of her patients; she is not just a salesperson or a technician. She treats us like family. My mother is at American House and due to the virus, she has been having a very hard time. I appreciate the love and care from Miracle Ear!
Review №6
2019-02-27My experience with Miracle Ear and Anna McKerracher has been wonderful. I work with senior citizens and Anna has come out to educate and assist seniors with their hearing testing and hearing needs. Anna is very patience and takes the time each client needs. I highly recommend Anna.
Review №7
2019-07-19I am 63 and brought in my 87 year old mother who has serious hearing loss and was making do with a drugstore bought simple hearing aid, completely inappropriate for her situation. Miracle Ears Anna was outstanding working with her. Anna reduced the tech fear of using a smart phone to control new hearing aids, and taught her what she needed in digestible segments at her speed. A retired Naval Officer with hearing aids of my own. I was VERY impressed with Annas teaching approach and technical expertise.
Review №8
2019-11-27Anna M is a God send for my 87 year old mom who thought her hearing wasnt really that bad. My mom was very reluctant to spend the money. However, every step of the way Anna has showed patience, honesty and enthusiasm. She truly cares about her patients. A am looking forward to the holidays when we sit around the table and my mom can participate in the conversation. My mom now feels this was money well spent. I will be forever grateful to Anna for guiding us through this experience.
Review №9
2019-12-31In my profession listening is very important. I was missing out on important details. Because of my hearing loss I was frustrated and embarrassed at times. I kept thinking I can not afford hearing aids. I called Miracle Ear and made an appointment just find out my options. I was greeted with a warm welcome from the front office staff. They introduced me to Anna. ( the hearing specialist ) I immediately felt welcome.I was taken into Annas office where she educated me on hearing loss. I was tested with state of the art equipment and much to my surprise I received immediate results. I discussed with Anna my financial dilemma. She told me that Miracle Ear has different payment options. I walked out knowing in one week I would have hearing aids.When I returned I felt a miracle had happened as soon as Anna put them in for the first time. I had tears in my eyes. I could hear the world again it was no longer silent.Anna has always been available when I had questions or concerns. I am so greatful for Anna and her team. I can hear again.Thank you
Review №10
2020-08-03I’m from Blossom Ridge. I had a hearing test done by Anna back in December and thought of her when I was looking to get hearing aids. Anna and Jaymee have been so helpful especially since I cannot drive because of my left arm. Anna comes to my house every morning to practice putting in aids with me and with helping put in wax removal cream. Jaymee came to my house as well to help with pairing my phone with my aids too. They have been extremely patient and accommodating with me. I recommend this location to anyone!!!