Mission Valley Ford Truck Sls

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Name: V***** N**
Date: 2024-06-15 17:00:35
Rating: 4
Comment: Service was great on timw and no waiting.Service people greeted me well, great service overall.

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Name: C**** R****
Date: 2024-06-14 22:13:08
Rating: 5
Comment: Nice Service! Guys!! Thanks Vallerie for your Help!! Thanks so much!!

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Name: R***** B*****
Date: 2024-06-14 00:11:06
Rating: 5
Comment: Ive been to many Ford dealerships over the years and have found Mission Valley Ford to be the friendliest and most efficient and on time service department!Thanks again for the Great work!!Robert

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Name: B**** G*****
Date: 2024-06-13 15:15:10
Rating: 5
Comment: I continue to bring all of our vehicles here for service. Their attention to detail and honesty are unparalleled in the automotive industry.

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Name: C**** A**
Date: 2024-06-06 03:35:40
Rating: 5
Comment: I was visiting from out of state & ran in to see if I could buy an extra copy of a Kubota key & I scored. They were helpful & Id recommend them!

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Name: M****** P*****
Date: 2024-06-02 23:30:08
Rating: 3
Comment: Service Dept is always slammed, if your vehicle need fixing this is not the place to go as you will not get your vehicle back for at least 2 weeks

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Name: L*** S*****
Date: 2024-05-29 18:41:55
Rating: 5
Comment: They were amazing. Couldn’t have gotten my f150 without there help.

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Name: H***** P****
Date: 2024-05-24 23:42:01
Rating: 5
Comment: Valorie is amazing! Such a quick and easy check in and out!

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Name: C***** T******
Date: 2024-05-18 00:27:06
Rating: 1
Comment: Very liars, they charge you for things they dont give you and they charge you for diagnoses that never happened.

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Name: J** H****
Date: 2024-05-17 12:21:57
Rating: 1
Comment: They dont wash SUV after oil change, was told because they are TRUCK dealer, but they accepted my business at first point.

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Name: D**** Y****
Date: 2024-05-01 15:37:30
Rating: 5
Comment: GREAT PLACE TO GET MY TRUCK FIXED AND SERVICED

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Name: D**** C********
Date: 2024-04-24 22:57:46
Rating: 5
Comment: I had a wonderfull time and would recommend it to my friends

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Name: L*** D***
Date: 2024-04-24 15:49:22
Rating: 5
Comment: Awesomeness!!!

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Name: A****** G********
Date: 2024-04-05 02:33:43
Rating: 5
Comment: Mission valley very friendly and excellent service

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Name: e****** v****
Date: 2024-04-04 15:26:29
Rating: 5
Comment: Great service!!

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Name: M****** S
Date: 2024-04-04 15:22:25
Rating: 5
Comment: Great people, great service.

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Name: B***** P******
Date: 2024-04-02 17:48:33
Rating: 5
Comment: Customer service was very quick, and helpful.Turnover from when I left my car to when it got fixed was fast.Everyone was nice and professional

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Name: M*** T*******
Date: 2024-04-02 16:43:46
Rating: 5
Comment: Very friendly staff, very informative and made sure i was getting everything I needed for my service for my vehicle

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Name: J*** K****
Date: 2024-04-02 15:13:02
Rating: 5
Comment: Service team went above and beyond getting parts for recall repair.

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Name: M****** E******* i***
Date: 2024-03-20 16:20:39
Rating: 5
Comment: We were look to buy a new service van and we found one that we liked at mission ford and thnx to pedro Benitez we were able to finalize the smooth transaction.! I’m glad to have met Pedro we are extremely impressed with the professionalism that he helped us.! Thnx mission ford I home that most of ur employees are as good as him.!!Menpres elec

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Name: R****** A******
Date: 2024-03-18 16:05:04
Rating: 5
Comment: Setting up an appointment is easy!!Professional help from Rennae and outstanding service work from Nathan the technician thank you very much!!

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Name: P**** S********
Date: 2024-03-13 17:04:51
Rating: 5
Comment: Routine maintenance quick and efficient

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Name: D**** Y****
Date: 2024-03-13 16:54:48
Rating: 5
Comment: Truck had problems and i was very upset when bringing it to dealership.The ladies there made me feel better immediately and patiently listened to me.They assured me it would be fixed in time for my trip out of town.I am extremely pleased with the customer service i received. Kudos to Mission valley ford.

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Name: S** B******
Date: 2024-03-11 01:48:12
Rating: 5
Comment: Fast service for a good price!

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Name: B**** G****
Date: 2024-03-08 18:14:54
Rating: 1
Comment: I am so disappointed with my service. They lied to me and did NOT fix the problem. I’m going over the invoice and in it they indicated that they pulled out the engine and transmission to fix an oil pan leak???? The engine was NOT REMOVED! Lie! The bill came to over 7500.00 and they did NOT FIX WHAT IT WAS TOWED IN FOR!! Never again!

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Name: K**** W******
Date: 2024-03-07 17:20:51
Rating: 5
Comment: Quick and responsive service!

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Name: G*** T***
Date: 2024-03-01 15:44:11
Rating: 1
Comment: Tech/mechanics tend to do a good job most of the time, the service desk is just a group of clueless people with zero idea of wait times and return time.Ridiculous they charge 400$ 2-3 days to diagnose a vehicle, 4hrs for an oil change. But what can we do when its the only truck dealer in SJ and they know it. Probably why they dont care who complains. Gotta keep coming back because I have no choice. Youll be thinking back to this review when you go

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Name: A**** K****
Date: 2024-02-28 17:11:07
Rating: 5
Comment: My commercial truck purchase was painless and smooth. Jim did very well at accommodating my needs. Thanks!

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Name: t*** g*******
Date: 2024-02-26 00:18:37
Rating: 2
Comment: Friendly staff, workmanship poor. They had to replace the front windshield 2 times and when I got it back both times they left a lot of pieces of glass on dash, seat, floor and console. Also I had to call several times for an update as they never called me back for an update. Very frustrating both times

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Name: A****** N****** B*******
Date: 2024-02-20 18:07:08
Rating: 1
Comment: Horrible service took my new F-150 ford single cab in for maintenance and center display screen glitches and malfunctioning with screen took them awhile to check vehicle I had video proof of problem with screen. Called in if oil change had been done nothing still no work done had been wanting to make sure inspection was done or problem was fixed I was told no problem was found upon inspection of vehicle. Everything was good with vehicle. When I got vehicle still has same issue on center display screen but did not want to take it in same dealership maybe another dealership with better service. What makes me upset is I had just bought the vehicle in July of 2023 so it’s only been a couple months.

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Name: B**** L********
Date: 2024-02-05 19:06:09
Rating: 5
Comment: Fantastic customer service by Valarie and the team at Mission Valley Ford to diagnose, repair and sort out warranty service. Highly recommend Mission Valley Ford!

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Name: B** S*****
Date: 2024-02-02 16:57:23
Rating: 5
Comment: Highly recommended!

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Name: G*** O*****
Date: 2024-01-19 21:42:14
Rating: 1
Comment: I would highly advise not to do any business with this company. They are fraudulent and the only thing they care about is making the sale.I purchased a new Ford F350 that they knew was a lemon. I test-drove the truck and did not see any problems, we signed all the paperwork. I was driving home and noticed a whistling noise from the front windshield. The reason I did not notice it was because I did not go over 60 miles mph. I called my salesman as soon as I heard this they said bring it in well look at it. They agreed there was a noise problem. After a couple of weeks, they informed me that Ford told them that all these trucks make this noise. Its a defect. My salesman admitted they knew about the problem and I could not return it. They knew it was a lemon. He advised me to hire a lawyer and go through the lemon law process. Dont trust these guys Dont buy anything from this dealership.

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Name: C******** W*****
Date: 2024-01-18 17:23:44
Rating: 5
Comment: This Ford store is a hidden gem! While most of you continue to hit on the “CAR” Stores in our area for servicing all I can say is I’m sad for the pain you inflicting on yourselves. This is the most honest-helpful-understanding-quick dealers that I’ve been to and I’ve been to them all. Did I mention honest, yes I think I did. Kudos service and parts! Next time I’ll try sales just because of you guys.

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Name: J*** A*******
Date: 2024-01-02 16:33:13
Rating: 5
Comment: Great service, very helpful and knowledgeable about products

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Name: M******* M*****
Date: 2023-12-01 19:03:40
Rating: 5
Comment: Very good. Recently rented a 15 seater Van from them, got almost a brand new 2023 vehicle. No hassle, started from booking to return, the whole experience was good. Highly recommend.

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Name: R***** F******
Date: 2023-11-22 16:12:36
Rating: 5
Comment: Jim was great and alot of help

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Name: J*** N
Date: 2023-11-14 18:44:17
Rating: 1
Comment: Bought a F150 from this dealership and it was the worst car buying experience I have had with a dealer.

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Name: S******** S*******
Date: 2023-11-13 16:43:44
Rating: 5
Comment: Great

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Name: R****** P*******
Date: 2023-11-06 23:04:19
Rating: 1
Comment: Worst experience,drop my work Van almost 6 months ago for faulty backing camera,check front brake pads,check side door not opening,and still waiting,this is not the first time but the longest,no updates unless you call multiple times,not recommend this place for service.

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Name: E****** Z********
Date: 2023-11-04 15:42:12
Rating: 5
Comment: Took my truck back for a factory recall service. It runs better, then when it was new!

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Name: G*** G******
Date: 2023-11-03 16:23:08
Rating: 5
Comment: Great experience working with Charlie our salesman and we are very happy with our vehicle and continue to be overwhelmed by his professionalism and his honesty and his follow through great working with Charlie and Jeff the owner at Mission Valley Ford thank you again

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Name: B**** C*******
Date: 2023-10-18 15:42:52
Rating: 5
Comment: Great shop. Easy to work with. Hidden gem!

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Name: E***** b*****
Date: 2023-10-12 19:02:36
Rating: 5
Comment: Excellent Michelle the manager and her porter. Were awesome couldnt have helped me out more. Thanks folks

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Name: L****** B****
Date: 2023-10-05 15:42:48
Rating: 5
Comment: Jim Lazarus was exceptional in assisting us thru the process of purchasing a vehicle and getting us them best possible deal.

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Name: c*** l***
Date: 2023-08-21 17:03:36
Rating: 5
Comment: Great customer service from the sales team!

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Name: m*** b****
Date: 2023-08-15 07:50:36
Rating: 5
Comment: Never happy when your truck throws a check engine light but glad I took it to Mission Valley to get it taken care of. Big thanks to Renee for all the help from beginning to end.

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Name: E*** L****
Date: 2023-07-14 04:47:35
Rating: 5
Comment: One of the best experiences by far!!! Mission Valley Ford surpasses all expectations! Renee was extremely helpful and made car repairs such a wonderful experience. I was in and out in a matter of minutes! Definitely will be a returning customer.

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Name: O***** S******
Date: 2023-07-14 02:17:46
Rating: 5
Comment: I went to get my truck serviced and had such a great experience! Everyone was so professional and quick, it made things very easy for me which I appreciated so much.

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Name: G***** H********
Date: 2023-07-14 00:59:12
Rating: 5
Comment: Excellent service! Valerie went above and beyond. She kept me informed through the whole process and got the job done in a timely manner, much quicker than expected. Overall great experience. Highly recommend!

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Name: N*** R****
Date: 2023-07-14 00:41:56
Rating: 5
Comment: I brought my car in for an oil change and thought it was gonna take 2 days but it was done within the day. So fast and reliable and the staff kept me updated! We love updates

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Name: D*** R****
Date: 2023-07-13 19:58:10
Rating: 5
Comment: I came in so frustrated about my vehicle but the customer service there made my experience 10x better I could’ve cried! I was so relieved when I walked out. Wonderful service all around

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Name: B**** p***
Date: 2023-07-07 23:36:56
Rating: 5
Comment: Absolutely one of the most professional and friendly service departments I’ve ever encountered I own multiple trucks and I will never take my truck elsewhere. Other than to Mission Valley Ford!! Valerie and the service manager went a step Above and beyond to get a part ordered for me overnight. It would’ve absolutely been a devastating downtime to my business. I don’t have the words to thank them enough.

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Name: K*** H**
Date: 2023-07-01 02:34:21
Rating: 1
Comment: Bad services

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Name: P****** R********
Date: 2023-07-01 01:25:20
Rating: 5
Comment: Excellent service department. Everyone is one friendly and helpful. I had a brake job done on my E450 same day for a very fair price. This is a great dealership that is trustworthy. I highly recommend them.

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Name: a*******
Date: 2023-06-14 16:42:42
Rating: 5
Comment: I regularly take in my Coyote for oil changes. Very professional staff- I have complete confidence in them when they provide maintenance on my car. Thank you, Mission Valley Ford Team!

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Name: G***** P****
Date: 2023-06-13 18:50:30
Rating: 3
Comment: Went looking for a commercial truck, very little to no inventory for sale. Alot of the same truck sitting taking up space with Sold signs. It makes it look like they have a lot but not much from my visit.

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Name: I****** T******
Date: 2023-06-07 04:56:46
Rating: 5
Comment: They have a good customer service

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Name: P***
Date: 2023-05-25 15:57:23
Rating: 5
Comment: Parts Dept is awesome! Roger in parts alway gets me what I need.Service dept always comes through as well.Alfredo is easy to work with!

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Name: M***** M******
Date: 2023-05-16 20:11:13
Rating: 5
Comment: Alfredo took good car of my vehicle and left it in top condition the experience was good definitely will e bringing my car back

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Name: J******* G*******
Date: 2023-04-25 23:13:29
Rating: 5
Comment: I am always confident taking my vehicles to Mission Valley Ford because of their superb service and attention to detail. Valerie always makes sure I am set up and know what I will be looking at in the future for maintaining my vehicle.

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Name: D***** B***
Date: 2023-04-21 01:26:08
Rating: 5
Comment: I brought my truck in for service today Thursday and was told that they were really busy. I wasn’t expecting to get my truck back until Monday. They were able to get my truck looked at and worked on today (Thursday) and returned to me. I would recommend them for any service that needs to be done. I want to thank them very much. Great job and customer service

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Name: G**** H****
Date: 2023-04-14 00:51:12
Rating: 4
Comment: Had to take the work van in for a recall notice. They did a good job but took longer than expected for the problem. Staff is very friendly.

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Name: P**** A G******
Date: 2023-03-21 16:00:48
Rating: 1
Comment: The equipment they have does not guarantee an excellent diagnosis. I brought my truck and they gave a diagnosis. I trusted them. I paid more than $3,000. I drove it 20 miles and they turned the lights back on. Charging more than 4000 dollars again, I was very dissatisfied. The equipment with which they make the diagnosis is not guaranteed, I do not recommend the place 😞.The equipment they have does not guarantee an excellent diagnosis. I brought my truck and they gave a diagnosis. I trusted them. I paid more than $3000. I drove it 20 miles and they turned the lights back on. I brought it back and they say they have other arrangements to make. Initially, they had not come out. Charging more than 4000 dollars again, I was very dissatisfied. The equipment they use to carry out the diagnosis cannot be guaranteed, I do not recommend the place 😞

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Name: J*** D*****
Date: 2023-03-01 05:05:07
Rating: 1
Comment: Worst car buying experience I’ve had. I had countless issues while ordering my ford Bronco from beginning to end. First my initial reservation for my Bronco was not used and ended up getting canceled, second the sales person Wayne Lattin almost got away with over charging for my Bronco order and disregarded my price protection at time of sale until corrected by other sales people, and third they drilled holes into my brand new vehicle for a license plate holder after I had requested them not to since I was going to be buying a mount for a license plate to attach to my modular bumper that I paid extra for. After being denied a replacement part where holes where drilled by dealership mechanics after requesting them not to do so just shows the lack of communication and customer service. The manager for ford valley motors, what ever his name is instead of owning up to his employees mistake tries to justify the situation by playing license plate police and saying that by law there has to be plates in the front of the vehicle before leaving the dealership. I suggest avoid this place at all cost they don’t care for their customers RAPPORT. If you have to visit this so called dealership ask for Charlie at least he can provide good customer service and actually seems to care for his customers.

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Name: N*** B*******
Date: 2023-02-03 20:46:35
Rating: 5
Comment: Between Charlie as a sales member and Alfredo as a service manager. Mission Valley Ford is top notch.

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Name: A** D*****
Date: 2022-12-15 17:37:59
Rating: 1
Comment: Nothing recommended, they play with their customers and I hope the owner sees this message because some workers are rude. I have been trying to get them to give me a guarantee for a part I bought from them for 4 months and Im still waiting for them to resolve things, the only thing they do is Play with customers so as not to respond but I will continue to insist until I get a result, do not buy from this Ford, it is not recommended at all and I have bought from other Fords and they are much better in their attention and staff.

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Name: F*** R******
Date: 2022-11-22 17:51:20
Rating: 5
Comment: Great experience ! Despite a long wait time for the vehicle the salesman Charlie Angrisani kept me posted and price was as expected with no add ons. Will be placing future orders with MVFT

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Name: C**** W*****
Date: 2022-11-08 08:13:20
Rating: 5
Comment: Ive had great experience acquiring parts here, from the parts department.

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Name: C****** A******** 2***
Date: 2022-10-29 18:57:51
Rating: 5
Comment: Best place to buy commercial vehicle

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Name: M******* B*******
Date: 2022-10-16 16:01:00
Rating: 5
Comment: My buying experience was so easy. Wayne Lattin was great and I would highly recommend him! He was very helpful with the whole buying process! Mission Valley Ford makes buying a car very easy. There was absolutely no pressure or gimmicks. The process of the buying process was simple and the financing was unbelievable.

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Name: C***** B****
Date: 2022-10-11 15:03:38
Rating: 1
Comment: Ive had a fleet vehicle at this dealership for nearly 4 months. Why 4 months? Because they cant seem to order the right part.Thats bad but throughout the process, they have continually lied to me about when the vehicle was going to be ready. Theyve stated they talked to random people, not part of the company.Ive spoken to the dealer president and still zero results. This is not the case of a bad rep but a dealership that has zero concern for their customers.If this is how they treat a company with a fleet of Ford Transits, how do you think youre going to be treated with your one car?Maybe buy your car here but stay far far away from their service shop.

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Name: S**** K**** J****
Date: 2022-10-03 18:24:54
Rating: 1
Comment: I opened an account with Ford(not the dealership) and placed a reservation for an F150 Lightning on 05/21/201. I selected Mission Valley Ford Truck as the dealership to take my delivery.On Sep 2, 2022( almost a year and half later), Ford send me an email asking if I still want to keep my reservation - I replied promptly on the same day that - I do.On Sep 21 2022, Mission Valley Ford Truck. went ahead and cancelled my reservation without even asking me or notifying me. Received an email from Ford stating the reservation is cancelled. And the best part - they put the reason as customer requested cancellation.Remember - this is a reservation I directly placed with Ford, not through the dealership. Looks like the dealership want to favor the next person in line.Take your business somewhere else!!

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Name: S*****
Date: 2022-09-14 22:21:42
Rating: 1
Comment: Awful experience, called multiple times and the operator says that she gave someone my message but they never call back.

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Name: D***** W*****
Date: 2022-06-08 01:18:20
Rating: 5
Comment: Excellent service, went above and beyond. Performed an additional recall the vehicle needed on top of what the vehicle was originally sent in for. Got the job done in a timely manner, much quicker than expected. Great staff and excellent communication. Overall great experience.

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Name: D***** B********
Date: 2022-06-03 23:00:05
Rating: 5
Comment: Awesome friendly, they were super fast and took great care of my truck!

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Name: J*** C***
Date: 2022-06-03 13:42:45
Rating: 1
Comment: This dealership is terrible dont go here..

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Name: O*** b** s******
Date: 2022-04-07 17:12:43
Rating: 1
Comment: This place is HORRIBLE. Stuff are not motivated and CARELESS. Had my truck there over a week for a break light they didnt even touch it. Stuff are CARELESS, UNMOTIVATED, and dont give a F about customers experiance. All together ZERO rating.

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Name: T***** J******
Date: 2021-11-10 22:58:39
Rating: 5
Comment: I’ve bought multiple vehicles from This dealership personally as well as for my fleet, the salesmen have always been very generous with helping me out as well as the service manager Alfredo has always been very easy to work with and always made it a very high priority to be sure all of my cars and trucks were taken care of and returned in a timely manner.

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Name: F*** R****
Date: 2021-11-06 00:44:20
Rating: 5
Comment: Always good service

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Name: P*** G****
Date: 2021-10-23 01:36:57
Rating: 1
Comment: Dropped the 2017 F-250 off on Monday and they hadn’t even looked at it on Friday. Unsatisfactory performance for a $60k truck. Leaking oil pan, faulty suspension, failed ignition, leaking brake calipers, def system problems. Stay away from Ford!!!

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Name: C**** C*****
Date: 2021-10-12 16:13:09
Rating: 1
Comment: Worst service of my life. We have been buying and leasing work vans and trucks here for the last 19 years. Brought one of our new vans in with transition issues. It took them 3 weeks to get it scheduled and another week to diagnose the issues. They ordered parts, another 3 weeks. Then 2 more week to get it scheduled because they only had one transmission tech. 2 weeks later after the repair it still does not work properly. The most frustrating part is through all this time they have never called me back to give any updates even though they take my number and promise to. Currently we are running 8 vehicles purchased here but no more once this van is finally fixed. This has been a bad joke.So 7 months later we finally got our van back. Two weeks later the transmission went out again in Dixon. Dixon Fords tech said somebody really messed up the repair. Said they would have it ready in 3 weeks which now seems fast after Mission Valley.

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Name: E****** M*******
Date: 2021-09-29 21:00:51
Rating: 1
Comment: Seems like warranty work is put at the end of the to do list. Its been 4 weeks since my service truck came in and still no updates!? Service Techs should be given overtime if there is a backlog! I got to say though, the front desk person is nice and puts up with the disgruntled.

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Name: D***** N*****
Date: 2021-09-29 01:03:37
Rating: 5
Comment: I’ve been servicing my work and personal trucks here for several years. Nothing but true professionalism from the guys and gals that work here.Alfredo, who’s an exceptional service advisor, knowledge of the vehicles brought in for service is second to none. Will only recommend you the necessary services and won’t sell you the bottom line. Can’t say enough about this guy.Happy to say that I’m a loyal Mission Valley customer. Can’t think of bringing my trucks anywhere else.

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Name: G***** M******
Date: 2021-09-28 18:07:22
Rating: 1
Comment: They kept our vehicle for more than 2 weeks, every time I called in to ask, they didnt have a clue about the things they were supposed do with the truck, it was too much already. So I went there and asked them about it.Unfortunately they didnt fix the right rear sensor they just cleaned the connectors They didnt do the service, they didnt replaced the tire that we told them to. I will never Buy or Take a vehicle for service or repairs to this Ford dealer. it s shame that such a great brand is represented by a poor management.

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Name: R** P********
Date: 2021-09-24 02:51:50
Rating: 1
Comment: Mission Valley Ford dropped the ball and did not meet their own basic service standard, on our companies Ford Transit. In a world of fact checking and transparency, I have to go on faith that Mission Valley Ford did the work that we were charged for. The technicians never reset the computer so I am still getting the same warnings, moreover the sticker on the top left corner was never changed. Also if, like me, you take a moment a read a few of the other reviews you will find a consistancy of people who were promised phone calls about their vehicles and never received those calls, I did not. They told my they would call but they never did. Overall all experience was disturbingly dissapointing.....

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Name: M** B**
Date: 2021-08-17 18:45:56
Rating: 1
Comment: If you’re looking to get parts from these guys save yourself the headache and go with Fremont Ford. Gave the parts guys the part numbers and descriptions that I obtained from the OFFICIAL FORD PARTS WEBSITE and they said they didn’t cross and still did not know what I was talking about. Autozone has a better sense of knowledge it seems like.

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Name: L**** G******
Date: 2021-07-14 16:16:46
Rating: 5
Comment: Kmowledgeable staff. Good inventory while most have limited availability in most other places. Prices are a bit high due to ststewide inventory shortage.

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Name: L****** P*****
Date: 2021-05-21 19:25:58
Rating: 5
Comment: Very helpful looking forward to working with them

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Name: O**** G*******
Date: 2021-05-21 04:34:27
Rating: 5
Comment: It’s the first time I brought my F350 to Mission Valley Ford and I’m really impressed by the great customer service and positive attitude everyone from the people answering the phones, the mechanics, and management have. Not to many Ford dealerships in the San Jose area would install the accessory so I’m glad I brought my truck to have my 5th wheel prep package installed here. I will definitely recommend anyone I know who owns a Ford truck to have it serviced here. 5 stars all the way!

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Name: A*** F****** O*********
Date: 2021-05-19 19:34:35
Rating: 1
Comment: Absolutely the worst. Service center is beyond me. How they operate is nothing short of a miracle. Service team is clueless, rude and has no sense of urgency. You are better off avoiding his site. Save your money!!!

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Name: R S******
Date: 2021-05-19 19:30:58
Rating: 1
Comment: Absolutely the WORST customer service I have experienced. Admin is rude. The service department doesnt even understand what SERVICE means. They are brainless and act like the do not know what is going on. Left me on hold because they got frustrated. Get your act together. AVOID!!!! this ford dealership/service center.

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Name: M*** C*****
Date: 2021-05-14 00:58:55
Rating: 5
Comment: The service department at Mission Valley Ford has always been extremely professional and timely with completing service.

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Name: I****** A****
Date: 2021-04-29 21:23:11
Rating: 5
Comment: This is the best of the best commercial vehicle service center whatsoever in United States we start driving from Florida and our engine light came out we stopped by Alabama for the service manager checked the vehicle and he said it looks like the EGR valve has a situation and they made a quick fix and they said you can drive now but keep an eye on it and they did not say leave your vehicle we will check for you they said you can drive we drive till Tucson Arizona and stopped another Ford commercial service center service manager came out he looked at it they made a complete check and they said it might be a little radiator leak other than that everything is fine and then we came to Fort service to Mission Valley commercial vehicle center the service manager name is Alfredo and he said let us check the vehicle and after a proper check he was mentioning that are several issues on this vehicle which other services couldn’t figure out and he took immediate attention to our vehicle and Mrs. Valerie by the service department she was another big help and she told me how many days or how many hours exactly take to fix this vehicle so I can’t think enough to Mr. Alfredo to for service manager what he helped to fix our vehicle I hope Ford company takes an attention to other service stations in the country and I wish that they have more kind of service manager like Mr. Alfredo again we can’t thank you enough in this emergency situation that this service and this manager helped us more than any other Services so far we tried to get help thank you again for Ford service Mission Valley

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Name: P**** G*****
Date: 2021-04-29 17:24:19
Rating: 5
Comment: Excellent customer service! Knowledgeable and trustworthy. We always bring our cars here. Would definitely recommend to anyone.

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Name: E***** B******
Date: 2021-04-25 20:13:25
Rating: 1
Comment: Ha!I am not one for leaving reviews… but I feel like I must warn people of this place. These folks wasted almost two weeks of my time, and were completely manipulative and dishonest.I towed my van over to these guys after a spark plug blew out again 5 months after it previously happened. For a week they tried to say that it was a different spark plug so that my warranty wouldn’t cover the cost. I knew they were lying as I had seen it myself before bringing it in. When I dropped the van off I also told them I knew what was wrong with it. So they misdiagnosed it trying to get out of the warranty. It was only when I asked for photo evidence that Lance finally admitted that it was indeed the same spark plug. I can prove that they knew the whole time too because they sent me a quote estimate that included the big sert fix- this kit is only for spark plugs which have PREVIOUSLY been repaired and failed.After that it took them days and days to get back to me about whether the warranty was going to cover it and came up with different excuses why the warranty wasn’t going to work including saying things like, “the insert the first time wasn’t a Ford part” - but there is no such thing as a Ford insert. After more BS like that, and Lance hanging up on me when he decided I was asking too many questions, I finally towed it away to a different shop which I should have done a long time ago.Please learn from my mistakes and experience and don’t waste your money and energy on this place.They will deny this but I have all the proof and witnesses on all of our phone calls. Lance and Alfredo, you will be hearing from the BAR.I’m sure these guys assumed that, me being the young lady I am, I wouldn’t know any better or that because I had a camper van from out of state that I was in a hurry to get it fixed and that they could take advantage of the situation.

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Name: L** F (******
Date: 2021-04-12 21:00:20
Rating: 1
Comment: Bad service all around

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Name: J*** Z*****
Date: 2021-03-09 02:51:59
Rating: 5
Comment: Awesome service by the parts department. Rolo and George really know what theyre doing.

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Name: S***** H***
Date: 2021-02-11 21:49:17
Rating: 5
Comment: Only dealt with them on the phone so far, but the representative was helpful and fast to address my questions. I will definitely consider doing business here when the need arises.

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Name: S**** B*******
Date: 2021-02-10 03:07:32
Rating: 5
Comment: Great team. We found the truck we wanted but were hesitant. They made us a great deal. And we bought it.

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Name: M***** V***
Date: 2021-01-23 01:14:45
Rating: 5
Comment: Been going to this location for 7 years now. Valerie and Alfredo are also amazing to work with .

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Name: S******* G* B****
Date: 2021-01-20 19:23:15
Rating: 5
Comment: Alfredo Plazola and his amazing staff of professionals always provide quick, cost-effective, and accurate service!! Always a pleasure doing business w/ the honest staff at Mission Valley Ford and Kubota.

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Name: G*** S**
Date: 2021-01-20 18:29:01
Rating: 5
Comment: One word to describe the experience would be “amazing”. I experienced an engine light issue with my F-250 and called several Ford dealerships in the area for service. All said they were booked out until a week or more. My last call was to Mission Valley Ford. When Valerie Trujillo answered my call, she was quick to ask how soon I could bring my truck in and she would try her best to have it looked at that day or the following morning. Not only did she have my truck inspected that day, a new part was ordered, installed, and ready for pick up the next day. Totally blew away my expectations. It’s not often you find people or service companies so willing to assist, but I certainly got lucky finding Valerie and Mission Valley. They’ve won my business from here on out. Thank you!

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Name: C**** W***
Date: 2020-12-31 03:19:19
Rating: 5
Comment: Have always trusted these guys with my truck. Very good service and always figure out the solution for any issues. Alfredo and the team know the trucks well and can be trusted.

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Name: M* N*****
Date: 2020-12-24 05:40:02
Rating: 5
Comment: Really love this shop; have been taking my trucks here for years. The staff has always been good about investigating issues that I bring up, and they get jobs done quickly so that I have minimum downtime. I also get my vehicles serviced here, and appreciate the thorough job they do, using only fluids I request. I had a truck get stolen earlier this year, and Mission Valley was great about getting the vehicle towed in and reviewed for insurance. Great shop, trust them 100

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Name: D*** J******
Date: 2020-11-22 04:45:19
Rating: 3
Comment: Was there ten years ago couldnt get anyone to sell me a truck had some cash and good credit. Could not get sales person for an hour.i leftLast week I went online for a Kubota part I got an email bail back they will be in touch with me never happened then I went to the store this week went for a part $ 6.99 but they wanted $8 for shipping. I left

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Name: S**** A****
Date: 2020-11-12 18:46:31
Rating: 5
Comment: Fast friendly service,all kinds of rentals and lease vehicles.coffee,they even provided mask.i rented a cargo van in five minutes.service all ford cars and trucks all together good

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Name: A**** R****
Date: 2020-11-02 01:31:02
Rating: 1
Comment: This is not company operated dealership go there at your own risk. Its run by some other private company. I realized that after receiving extremely unprofessional service and attitude.I went to ford Fremont after just to find out that mission valley ford have done nothing on my vehicle they gave me in writing now i have launch a complaint and get all my money back.

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Name: J***** M*****
Date: 2020-08-26 21:56:33
Rating: 5
Comment: Helpful service in and out for a pick up

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Name: M***** R********
Date: 2020-08-12 18:54:34
Rating: 5
Comment: Got a great deal on a Kubota tractor.Great customer service.

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Name: p***** g***
Date: 2020-08-11 18:58:55
Rating: 5
Comment: Very nice People 💯

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Name: R***** S***
Date: 2020-05-26 23:03:25
Rating: 5
Comment: Just see Charlie in sales

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Name: f***** g*******
Date: 2020-02-13 22:17:14
Rating: 1
Comment: They are very abusive and take advantage because there is no other dealer like him here in the area with the same service for Ford trucks.

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Name: R**** G****
Date: 2020-02-06 02:18:42
Rating: 5
Comment: Heavy duty service

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Name: B**** N*** (*** B*
Date: 2019-12-27 04:46:35
Rating: 5
Comment: Friendly

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Name: J**** C********
Date: 2019-09-10 05:37:47
Rating: 5
Comment: My wifes car was serviced there

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Name: S**** S*******
Date: 2019-08-14 02:06:34
Rating: 5
Comment: Excellent vendor. Purchased a few vehicles from Kyle. Impressive

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Name: O*** E****
Date: 2019-06-14 18:34:10
Rating: 1
Comment: Customer Service Is Horrible, There is Never any one in service to help, need to learn how to give customer service, will be taken business some where else and letting others know to use other dealerships instead.

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Name: d**** m****** s**
Date: 2019-06-01 17:21:07
Rating: 5
Comment: Took my F550 mechanics truck into their shop for #Warranty. Fernando/ the service manager is very accommodating. They really got my truck running really good. I’m still in the break-in period of the new 6.4L engine and transmission. It took a while to get it right but like we are going down the right road

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Name: J**** W******
Date: 2019-05-16 14:56:18
Rating: 5
Comment: Best around on Ford Parts ask for Kevin

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Name: G*** B*****
Date: 2019-03-19 19:15:21
Rating: 5
Comment: Great job by the service department would highly recommend them.

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Name: M*****
Date: 2018-12-14 18:41:15
Rating: 5
Comment: Great people and service! They updated my airbags when I couldnt get another dealership to do it before Christmas or even call me back. They were fast, courteous and provided a loaner vehicle! I highly recommend Mission Valley Ford! And a very big thank you to Valerie and Michele who took such good care of me. Marcie U.

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Name: j**** t*****
Date: 2018-11-30 19:26:41
Rating: 3
Comment: The salesman I was talking to presented himself like he knew everything until I asked him a question or two and got no direct answers.And the prices are very high!

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Name: K***** T*****
Date: 2018-10-12 02:23:46
Rating: 5
Comment: Their actually my clientSoo . . lol

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Name: J***** S****
Date: 2018-08-23 18:19:57
Rating: 5
Comment: Quick service and helpful

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Name: J*** K******
Date: 2018-08-05 17:51:39
Rating: 5
Comment: Good people

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Name: L**** S****
Date: 2018-07-20 19:47:16
Rating: 5
Comment: Impressed with how professional the businessis run. Service department is easy to deal with.

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Name: H****** H******
Date: 2018-06-23 03:53:52
Rating: 5
Comment: Dean was very helpful and kind. He worked hard to make the vehicle I was looking at affordable for us. I appreciated the fact that there was no pressure.

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Name: P*** F*******
Date: 2018-06-19 05:05:06
Rating: 5
Comment: Great part service

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Name: J** W*******
Date: 2018-04-05 19:24:18
Rating: 5
Comment: Great guys really helpful on the tractor side of the house.

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Name: J*** R******
Date: 2018-03-29 20:01:13
Rating: 1
Comment: They need to not have Frozen away for semi truck trailers

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Name: L**** O********
Date: 2018-03-12 20:45:45
Rating: 5
Comment: Most knowledgeable, respectable and reasonable. Cares about their customers!

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Name: P***** R********
Date: 2018-03-09 06:02:18
Rating: 4
Comment: Guys were nice and helpful but seemed a little overwhelmed.

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Name: M*** L***
Date: 2018-01-05 20:39:58
Rating: 5
Comment: The guys at the service counter are always very helpful and great to deal with. One of the better parts departments that I have frequented

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Name: L***** B******
Date: 2017-12-27 22:47:32
Rating: 1
Comment: Not body help me for long time

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Name: J******* D****
Date: 2017-12-06 21:01:44
Rating: 5
Comment: Great parts service Rodger is the best!!

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Name: B** B*****
Date: 2017-12-05 16:13:06
Rating: 5
Comment: Very friendly and knowledgeable.

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Name: G******** A*******
Date: 2017-10-20 06:39:32
Rating: 5
Comment: Ok

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Name: E***** C*********
Date: 2017-10-04 18:37:03
Rating: 4
Comment: Friendly, kept me informed about progress of service being preformed.

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Name: E*** S****
Date: 2017-10-02 23:56:00
Rating: 1
Comment: Make sure you have lots of time if you need parts

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Name: H***** N*****
Date: 2017-08-23 21:02:27
Rating: 2
Comment: Im not sure who I talked to in the parts department but he was reluctant about looking up part numbers and eventually said that they didnt have the parts in stock. Fortunately, another Ford dealer in the area was able to look into Mission Valley Fords inventory and verify that the parts were indeed in stock. So I drove to Mission Valley Ford and was able to pick up the items.

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Name: M K P*****
Date: 2017-07-20 01:24:59
Rating: 5
Comment: Great Service. Ford Edge 2015 model. There has been always a small nag when I accelerate . But today after the service from Mission Valley Ford, Im amazed. Its pretty smooth post service.

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Name: s**** a****
Date: 2017-07-13 17:10:02
Rating: 5
Comment: Huge selection but...Sales guy seemed disinterested in helping us see the different trucks and didnt offer any other available options as farnasnbuildung a truck suited for our needs. Only seemed to want to sell or lease from the lot.

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Name: R*** W*******
Date: 2017-07-12 17:03:24
Rating: 5
Comment: Very good service and stand by there work

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Name: J N
Date: 2017-07-05 05:57:49
Rating: 5
Comment: Ive been taking my pickup here for scheduled services for 4 years and they have always been been nice and welcoming.

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Name: R****** T*****
Date: 2017-06-19 18:09:05
Rating: 5
Comment: Great service all around

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Name: G***** G*******
Date: 2016-12-01 15:32:46
Rating: 5
Comment: Great people and fast service

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Name: M**** T*****
Date: 2016-10-25 17:41:18
Rating: 5
Comment: I purchased my truck here back in 2012 and I continue to get it serviced here. The purchase process was dramatically less tedious than the typical retail store because this facility handles mostly commercial purchases. Very low pressure and accommodating. The service department never seems to disappoint. VERY thorough. This is a high volume service center though so having to be a little patient is understandable. They hold up their end with their quality of work.

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Name: G** D***
Date: 2016-10-24 15:15:13
Rating: 1
Comment: Worse customer service ever! Parts guys are laze dont what to help at all, it seems that we have to bent down for them to help you out . Young kids working there acting that they know everything. Go check your blinker fluid my friend ! I dont know anything about your job!

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Name: j*** b********
Date: 2016-09-08 13:24:25
Rating: 4
Comment: If you own a new ford under warranty this is the best ford you can go to

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Name: J**** F****
Date: 2016-03-09 23:41:43
Rating: 1
Comment: WORST CUSTOMER SERVICE EVER. I brought in a ford explorer for service and they lost the car for 3 weeks within the dealership./.. NO one offers a call back and finally when they located the car after 3 weeks they say they cant help us. WHAT A complete waste of time. RUN dont walk to any other dealership. Full of false promises