Molly Maid of Troy in Rochester
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Rochester, Oakland County, Michigan, US
Site: https://www.mollymaid.com/troy/?...
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Team #4 Jenn and Destiny are amazing!! They were punctual, thorough, worked around me, (I was studying), and even had time to show my kitten Katie some attention- who was afraid of their presence at first. These ladies are kind, courteous, and pleasant! I would recommend them any day of the week! I know Katie is looking forward to more cuddles!
This truly deserves zero stars but unfortunately Google does not allow that as an option. This company deserves zero stars for their service as well as the follow up customer service afterwards. Not only was the quality control person overly concerned about the jewelry cabinet in my room to the point of being extremely suspicious but she did not seem very concerned about the quality of the job done. When I called to voice my concerns and displeasure, I was promised a partial refund after she stated all the things that I wanted cleaned were not part of their move out service. What did your employees do then? I had to reclean the entire home myself. So essentially paid to clean my own home. Oh and that partial refund promised - it has been nearly 3 months and I’ve never received it. Please do yourself a favor and go with any other cleaning company. Learn from my horrible experience.
The services are tremendous and what makes the service tremendous are the people that perform the services. We have had the same 2 young women for well over 2 years and they are the absolute best we have ever had in our home. They are not only extremely good at what they do, they are respectful, friendly, professional and fun to talk too! We trust them with our home whether we are away or there and have never been disappointed. The Troy office does a great job and every request ever made (there have not been hardly any) has been acted upon immediately and to our satisfaction. You would not be disappointed in choosing this company and its people.
DON’T EVEN THINK TO REQUEST THE SERVICE!I’m totally disappointed with the service they have given. I would have given zero stars if they allow me to. We asked to clean especially in the bathroom and kitchen, if you see the below pictures you can understand how they have done the cleaning. We are again cleaning our self. If you see the dust picture, you can see how much it came off after their cleaning and we are sweeping it now. They haven’t clean anything, literally nothing and I spent almost 150$ for this.I will definitely not recommend this to any one.My robot would have clean it better.
Team #1 Rose and Jenn O we’re excellent!!! I walked into my house and thought I walked in the wrong house. My house was shiny clean and beautiful. The two women did a fantastic job. I felt so safe with them in my house and me not being there. I HIGHLY recommend Team #1 Rose and Jenn O to anyone that wants a clean house, trustworthy people and very respectful!These two women are a asset to Molly Maids!!!
We have been having Team 1, Rose and Jenn O, cleaning for the last 6 weeks or so and am more than pleased with the service they give us. It is so nice to have the whole house clean in one day anew believe it stays cleaner than when try to clean it over the course of a couple. They were even cheerful when we took in Leader Dog mom and her 7 puppies adding more obstacles for them to clean around plus more dog fur.Excellent service.
After using a private cleaning lady, we decided to try out a commercial company and I’m glad we did. Brittany and Jennifer have been cleaning for us for months. They are very diligent, attentive, and dedicated. There were a couple times in the winter which the snow storm had closed our street, but they still came even when some of the mail deliveries wouldn’t even make it. Their work is thorough and detailed. And I like that they use their time wisely and would be flexible with what they clean and optimize the time to give us what we needed. They are a very reliable and professional team!
I had Molly Maid clean our new home we just bought. Sam and Jen were so personable and very nice. I felt like I have known them for years. I left while they were cleaning and came back to a spotless home. They did an amazing job. I plan on having them clean on a regular basis. Thank you so much Jen and Sam!!
Weve used Molly Maid of Troy going on four years now. Ive always been relatively happy with the job completed and have always determined the cleaning to be worth the money. Ive never had a complaint! Does my home literally sparkle every time they walk out the door? No. However, Im not paying for the sparkle service either. I pay a team to come in every couple of weeks to do a fairly routine cleaning in a fraction of the time it would take me. They do many things better than I would and some things differently - but I get what Im paying for: a clean house and my time.Over the years weve had a few different teams. Our current team, Team 6, has been with us for over a year - at least one of our ladies. Theyre always friendly and accommodating. I work from home and theyre never an inconvenience. They work hard while theyre there, do a good job and are still sociable and efficient. I look forward to the days that they visit me!
Danielle and Skylar provided excellent cleaning service at our Apartment at 8917 S. Commons Circle, Apt C, Washington, MI 48094. These two ladies were extremely thorough in the time they spent here. They exemplified professionalism and great customer service for my wife and I, Pat and Jack Taylor. They were very congenial yet stayed with the job. We would definitely appreciate it if Danielle and Skylar were available next time we contacted Molly Maid of Troy.
I used molly maids for the first time to come clean my house before I moved in. I wanted the bathrooms, windows and kitchen deep cleaned. I was so impressed with the girls that cleaned. Team 4 Jenno and Mecca. Super friendly and willing to listen to my request. I was only going to do a one time clean but after this experience I plan on requesting them for my normal cleaning.
Team #1 (Rose and Jenn) did a beautiful job for us on 10/5/18. Our house was cleaner than it had been in a LONG TIME...and, since I had a family event the next day at our house...they made our house look so beautiful and we didnt have to lift a finger! Thank you, Rose, Jenn, and Molly Maid! We will definitely request Team #1 to clean our house again!
This was a first time deep cleaning at a higher hourly rate. I was a little worried, as it turned out, for nothing. They not only did an excellent job, they also worked fast and efficiently. The 2 ladies deep cleaned my 3 bedroom, 3 bath home in under 3 hours. They will definitely be returning!
Were so happy with our bi-weekly cleaning from Brittany and Hannah. They do a great job and are always so friendly and happy while theyre working! We planned to only have Molly Maids help out for a few months after I had a baby and now its something I cannot give up! I love starting my weekend with a clean house!
Brittany and Jennifer were thorough and neat. Great at their job. Even more, they were fun to talk to; kind people to have in our home. Added bonus for sure. Then, of course, our home sparkled when they left. I have a long-term illness and my husband does a lot to help us both. This is just one way to ensure we have some extra help and time to ourselves. Thank you!
We had investigated several cleaning companies and decided on molly maids. they first reviewed our condo and set a cleaning date.our cleaning team was team 1rose &skylar who immediately began work.they finished within the time frame and their work was more than satisfactory. rose & skylar will be our team for as long as we have the service. job well done .rose&skylar are back after acovid-19 shutdown and we are happy, as we missed them greatly. they are team#1and i can not imagine a team that is better. five stars is not enough for this team they deserve ten stars
Sam is the best duster I have ever met. The tea that came out, Sam and Jenn, were friendly and moved through my house and got it all done, scrubbing, dusting, washing, wiping, cobwebs, baseboards...top to bottom. I am very pleased. They even offered to help me make the beds. Love these two!
Thank you Danielle and Jenn O, Team #4, for the fabulous cleaning of my house after a construction job. So, So, So Happy. And thanks to Sam and Jenn H, Team 11, for stepping in and helping to finish the job!! So appreciative to Molly Maid and these 2 teams of hardworking ladies. God Bless.
Molly Maids of Troy cleans our house. They do a wonderful job! I love coming home to a clean house. I would recommend them to anyone! They even give the nice little touches example folding the hand towels in the bathroom like a hotel would!! They let us know when our next appointment is before they leave. They very professional!!! Love our service!
Rose and Skylar, Team # 7 did a superb job in cleaning our house this week. It was the first cleaning since the pandemic shutdown. Even though my husband and I tried to do some cleaning, we found it impossible to keep up to the level our Molly Maids did. In fact, two weeks after the maids stopped cleaning, my husband and I did almost everything ourselves intending to keep up. The problem was that we couldnt do it as thoroughly and it took us 3 days to do what our Molly Maids did in their normal time.Correction: Rose and Skylar are Team #1Mary Carpenter-Burke
Heather and Kaitlin (Team Eight) have been working in my home for some time now, and I am thrilled with their work. Both women are very professional, knowledgeable customer-friendly and patient. Im a senior citizen, and I never thought I would find anyone who would clean my house as well as I can. I was wrong! These two women have surpassed anything I might have done. They know exactly what has to be done now. They always ask me if theres anything else I want them to do. I really dont know how I did without Heather and Kaitlin; I only wish Id started the MMs service early.. judith a. gowland
Brittany and Jennifer have been cleaning the bathrooms and kitchen at my parents home for a few months. They are both friendly and get the job done. The past month they also cleaned the refregerator and did a fantastic job! The office staff are also professional and accomodating when changes to the schedule need to be made. The reminder notice the day before each service is helpful as well.
The women who clean our house are unfailingly dedicated to completing their assigned tasks and to go the extra mile helping us by doing jobs we cannot do for ourselves, like, for example, hanging up freshly laundered clothes. They are so very kind and cheerful they are bright spots in our day.
Ive been using Molly Maid for several years and even brought them along when I moved! I continue to get fantastic service from Teresa at the office level and Rachel and Katlin (Team #6) for my in-home cleaning. I am disabled and I love the flexibility of their hours, the flexible cleaning routines, and reasonable rates.Im a spoiled client for life!Thank you, my Molly Maids!!
We had 4 consecutive cleanings that the broke or damaged something and didnt tell us. This was after we brought to their attention that theyve broken things without telling us. then after canceling them I started inspecting closer and they werent getting things clean on a regular basis. I would highly recommend you find some other cleaning service because they dont clean.Update: they have contacted me and apologized to me and offered ways to make this right. I hope this does create the changes he promised me and is for all Molly Maid customers. I have already moved on to a different service, but Im not sure if I could risk trusting Molly Maid again.
Got a quote from them before I got the service done- do NOT trust whatever quote they give you. They said it would take about an hour and a half, 2 hours at the max, at $95/hour. They ended up taking 2 and a half hours (not exactly working at the speed they should have been) JUST to do our ground floor. The house was clean, yes, but not clean in a way that is worth $95/hour. It was still a bit dusty, the floors could still have used a good sweep. Definitely not worth the price, since I could have cleaned almost my entire house in 2 and a half hours and had the same result. When I called to complain about it taking so long, they claimed that the house needed the 2 and a half hours....no, no it did not. I get the convenience of not having to clean your own house, but its really just not worth it. They also didnt leave an invoice or anything behind so I didnt know what the final price was until I called to complain. They also said I could use a different method of payment at the end instead of the credit card I had used to secure my spot, but they never said anything about payment, and I would have liked to use a different method. Overall, really disappointed with this supposedly high-rated service.
Molly Maid has been cleaning for me for several years. I am very happy with them - especially the sparkling bathrooms. They are efficient, prompt and thorough. Also, whenever there has been something Ive asked to be corrected, they have done so happily. I also appreciate that the same ladies are usually sent out.
Britney does a good job I would give her a 4 out of 5 but the last crew that they sent to my house was awful they did not know how to clean glass shower door’s and was in my house longer than normal on purpose. If you want your house cleaned properly please ask for Britney I would suggest anyone else. I was actually upset that the company Scheduled me know when Britney was off that day.
There are lots of good reviews and I guess there are some good cleaning teams in the office but the ones we had are definitely not qualified. Originally, our condo was estimated for 2-3 hours cleaning but later they called me and said they needed additional 30 minutes to finish cleaning. Next morning, when I went to my condo to get ready for sale, I was very shocked and couldnt believe that I paid $335 for cleaning while I was seeing cobwebs in the corners and all the dust in the window sills. I called the office and they said they would send the team again next day. Oh well, when we asked them to clean the window sills, they said they are not supposed to open the window to clean. They only clean outside of window sills.. WHAT???? I complained about the service and Troy office said they only clean the inside of window sills upon customers request. I said we requested to clean the inside but they gave us all the excuses not to clean. The office lady said because its time consuming... After all this, I just realized that they are not the service company. I just wasted my $335.
I would DEFINITELY NOT recommend Molly Maid to clean anyones home. I think the only thing they did well was clean the shower. I asked for our home to be cleaned for a house showing to sell the home. Molly maids came through doing a lot of the surface jobs, but didnt do anything that was asked once I looked over the home a second time. The house wasnt difficult to do, because it was empty and already a little clean. I asked for bathroom draws to be cleaned, which were already empty ready for them to clean, but they were not cleaned. I asked for them to stain some of the wood in the home and NONE of it was done. I have to go back over and clean areas after they left.When I talked the Molly Maids on the phone I asked for them to do specific jobs, but when they came they were not sure what needed to be done. I had to tell them some of the jobs over, but they were not allowed to do some of they jobs, like cleaning vents. I wish they would have said that over the phone. They were miss leading.They offered to vacuum even though the floors really didnt need it. I let them do it, but I wish I hadnt. The wildly ran the vacuum across the floor, and there are the tracks on the floor to show it. They didnt vacuum in a straight pattern. I wouldnt have mind this as much, but the house needed to look good for a house showing. It look like they rushed through it and didnt know what they were doing.Again, I WOULD NOT RECOMMEND MOLLY MAIDS FOR CLEANING YOUR HOME. They are definitely are not worth $95/hr.
I contracted the services of this company for a move in clean up. Ive read sooo many good reviews that I was confident they will do a great job. I specifically told them the areas of the house where I wanted them to concentrate as I was aware the house as a whole will be too much for them to do it well. They seemed to be receptive and explained me their limitations which I understood. I did expect for the floors to be swept/ mopped and for the kitchen cabinets (at the level of their height since they made a point about that ) to be cleaned. I trusted them and even though I was in the house I didnt want to be controlling their every step. I figured I was dealing with professionals who knew what their job was and what the exceptions of their clients are when it comes to good service. I gave them a very generous tip as I was impressed with how they cleaned the showers and naively thought they would do the same job with the rest of the house. I was fooled. They didnt even sweep the floors, even though I asked them to mop them up. When I mopped the kitchen floor a day after the swifter wipe was black from the dirt I picked up, the cabinets were dusty not even wiped on the outside, the backslash was greasy...a mess. I had to clean the house myself. I dont think that spraying the counter tops and the mirrors is what you would expect for a move in clean. If that is the case, Molly Maids Rochester Hills needs to modify their training for their future employees including their supervisors who should be looking more in detail for those details. I really dont expect anything from the company, more than upset I am very disappointed. I reward good work when its done well, and I hate to say that I was naive in assuming rather than checking myself...but I though professionals are professionals no matter what...big mistake on my part to assume. Initially, I even considered using their services for monthly maintenance cleanings but I will not be doing that for sure!! Lesson learned!
I can’t believe how clean my place is! Rose and Jenn did my first clean several days ago, and I’m still marveling at how good of a job they did. I had grime in places I didn’t realize, until it was gone. I’ve never been particularly motivated to clean, and I clearly wasn’t doing that good of a job even when I did get over my procrastinating and just do it. I couldn’t be happier with Molly Maid and will definitely be making this a regular thing.
I cant say enough about Molly Maid. My house is too big to keep up myself and the workers there are friendly and professional. They move through my house fairly quickly while causing minimal distractions while I work from home. They always clean everything and never skip anything and Im always happy when theyve been at my house.
Very disappointed about their cleaning services. They kept getting worse at each cleaning and, one specific time, they came in such a rush they were done much earlier than other times! Later when I come back home I found out there was still dust and the bathrooms were not cleaned well. I never complained with their office and it was a mistake, because they just sent me a letter and raised the rates claiming they needed more time for my house!! No longer using their services!!!
First experience was great---Team came in disciplined to do a thorough job but when I noticed water streaks on laminate floor in kitchen they responded by immediately returning and redoing floor and they had a great attitude throughout the whole time!Hope the experience will b ongoing---will follow up
Late. Rude Clueless Lazy. Rushed. I specifically asked for some things to be done and returned to find nothing done to my satisfaction. There seems to be a lack of communication between the reception and the maids. I will never rehire from this service. Thanks for nothing!
Total reviews rating 4.7
186 Reviews for Molly Maid of Troy 2023:
Review №1
2022-05-24Jen and Bree cleaned our home today. They were quick, efficient and friendly! They listened to everything I asked for and followed my checklist to a tee. My master bathroom is spotless and the rest of our home looks great. Thanks Jen and Bree!
Review №2
2022-02-26I have used Troy Molly Maids on a few occasions this year, and I have been very happy. The ladies have all been friendly, professional and accommodating, and did a great job cleaning my kitchen, bathrooms, floors, etc. (I have kids, pets, and I work from home.) Their prices are competitive and they have worked with my schedule.
Review №3
2022-04-20Jessica and Rachel from Team #6 came out and cleaned my house. They were so friendly with a smile on their faces. They listened to all my needs and cleaned exactly what I needed to be done. They went above and beyond my expectations. They left my home sparkling! I will definitely use them and request them in the future.P.S. Thank you to HeatherNina ShuniaBunkerhill, Shelby Twp.
Review №4
2022-04-28I was extremely pleased with the work Jennifer and Tiffany did cleaning my home. They were both professional, polite, and thorough! They completed work that would have taken me days to complete.
Review №5
2022-06-13Team #2 - Tiffany & Aaliyah were so nice & arrived right on time for our initial cleaning. They did a great job & I am very pleased :)
Review №6
2022-03-11It’s been rough finding a good team during the pandemic. I feel like the past two months have been great. Thanks Jennifer and team for a good house cleaning today!
Review №7
2022-03-03Jen and Breeze, team 4, are pleasant, efficient and very welcome in our home. They have been servicing our home for six(6) months and we have never had a negative experience.
Review №8
2021-11-16This was the first time we used Molly Maids since another service never responded to us...and we are glad we did! Jenn H. and Tiffany (Team 1) did a great job, they were personable and efficient! Also since my wife has COPD she was happy they were vaccinated too! We would love them to be our regular team and would recommend them and Molly Maids to anyone!Sincerely John & Lynn Halajko
Review №9
2022-02-22Jenn & Bree Team #4 are reliable, professional and especially nice. The house smells amazing and looks wonderful. Thank you for all that you do to keep the house so clean!
Review №10
2021-11-20Great one-time cleaning to reset our house!Very nice and professional cleaners that went above and beyond.We will likely schedule routine service with Molly Maid.