Monro Auto Service and Tire Centers in Kalamazoo

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Phone: +1 269-244-3044
Site: https://locations.monro.com/mi/k...
Opening hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–5PM
  • Sunday:9AM–5PM
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Total reviews rating 4.4

199 Reviews for Monro Auto Service and Tire Centers 2023:

Review №1

2022-05-23

Felt like I was on a hidden cam show. Walked in for oil change, tire rotation, and exhaust heat plate fix. Told it would be an hour. An hour later car was still not in. Not the end of the world. I am patient. At an hour fifteen, the car goes in. Mechanic puts car on lift and does not account for running boards (Toyota 4Runner). Destroys running boards. Then it was time for oil change. Oil was drained then they realize they have no oil filters that fit vehicle. Wait another 30 minutes for some auto part store to drop off an oil filter. Work was finished just over the three hour mark. Quote to replace running boards using their recommended company and insurance is $650. Was just quoted today but have yet to receive a call back from Monros insurance.

Review №2

2022-05-21

These guys are amazing! I was helped so fast, they didn’t charge an arm and a leg, I had my daughter and dog with me who were both welcomed with open arms to wait inside. The mechanics were so friendly, and understanding. I couldn’t have asked for better service!

Review №3

2022-06-21

Had an appointment to get my car checked out. Get all the way there just to be told, they have no one to do it. Ok I understand if you guys are short staffed but no one thought to call and cancel the appointment. That is just common courtesy. Ive frequent this place so many times in the past and never had any problems. After so many years, the one time I need car service and this happens. I wouldnt be upset if the guy didnt have a whatever attitude about it. He was rude, not good customer service but Im gonna take it as a good sign. This was not the place to pay my hard earned money to.

Review №4

2022-04-25

There needs to be better bed-side manner. When I ask a question, I’m asking to learn. Being met with rudeness is not going to make the conversation go well. But! I must say, after explaining that I was looking to learn, the man on the phone changed his attitude and was a lot nicer in answering my questions.

Review №5

2021-12-06

The man who owns the branch is super nice. He ran out of one type of oil, gave me better oil and then charged me for the oil I ordered, which was $40.00 cheaper. He didn’t have too, but that was a super good business practice and I appreciated his honesty. Plus, he and his coworker were able to give me advice on three different scrap/salvage yards. Very knowledgeable.

Review №6

2022-01-31

I had my BMW repaired and was told that the control arm was bent and had to be replaced and i started hearing noise from the front end after i received the car and after i took em back to tell them they could n’t help me. So i had to schedule it with flying dog and received an estimate repairs that the regulated rod is damaged and the wheel bearing is starting to make noise. So i think i received an incorrect repair diagnostics from you guys. I am not complaining or anything. Its just that i have been charged for an incomplete repair or incorrect repairs. It does nt seem fair. If they could n’t give a proper diagnostics should have told me before going on with the repair not after when they said take it to BMW.

Review №7

2022-03-15

I couldnt see a way to add another review. If you are shopping for car service, look no further. MONRO ON STADIUM just might be my favorite car repair place in Kzoo.Lets just say I had a real rough time at the store on Sprinkle, and the crew at Stadium made it right. Plus, they are quick and friendly and play the best music in their stalls 😉Amazing manager, great staff, super honest and straightforward. Theyre always polite, super fast and professional. One of the few places in town that wont take advantage of you. I appreciate their honesty and service. They do not try to sell you unnecessary services or repairs! Theres nowhere else in town that compares.

Review №8

2021-08-18

Very helpful. Attended to the problem. Made repair same day. Very flexible and friendly and offer a good warranty on service.

Review №9

2022-07-10

Jack and Matt are very honest.. If they tell you its beyond them believe them,, it time for a new ride

Review №10

2021-07-07

I’ll let the pictures speak for themselves, 100% recommend this place they went above and beyond to help me and I’m so grateful I choose them to help me with my car!!

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