Motor City Express VIP Transportation in Clinton Township

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Phone: +1 586-203-8457
Opening hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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Total reviews rating 3.1

52 Reviews for Motor City Express VIP Transportation 2023:

Review №1

2021-11-30

BEWARE of this company! I found Mike on the Knot he had pretty good reviews. He was good with us postponing our wedding. After that email confirming we were switching the dates for our TWO busses we rented he stopped communication with us. Stating he lost power so he lost all his emails and contacts. Never heard of someone losing emails due to power outage. Then every other day he would be at a funeral and could not talk. Our wedding planner spoke to Mike finally after a couple months trying to get in touch. He promised he was all set to go. Would not let us cancel without losing our money. 11 days before the wedding he sends a text message that he is no longer going to come. We had 125 people that needed a ride! The worst part is it has almost been 2 months and he is refusing to give us our money back. We paid both deposits and had almost the whole balance paid off. We now are going through the small claims court to try and resolve this. Please DO NOT use him! He is a SCAM

Review №2

2022-07-02

Found Mike on the Knot back in September of 2021 for our wedding May 27 2022. Paid my deposit in September and hadn’t heard from him as our wedding was quickly approaching. Looked up the number and noticed a review about him no showing to another couples wedding and saying he hadn’t contacted her due to a “funeral”. I called once the week before my wedding, no answer so I left a message. My gut told me something wasn’t right. My mom reached out and “Joe” or “John”, my mom couldn’t remember, answered the phone and told her he was “in Tennessee for a funeral”, my mom replied “funny, seems like you’re at a lot of funerals” then also said, “ I thought your name was Mike?” Which he said, “yeah, whatever”, and he promised to call me Monday. This didn’t sit well me with so I gathered all the reviews from google and the Knot saying what happened and contacted my bank to dispute the charge and thankfully found someone else at last minutes notice. After seeing this happening to more brides, I had to post to hopefully prevent anyone else from being scammed by “Mike, Joe or John” whoever they claim to be.

Review №3

2022-06-27

Owner promised me he’d show up to the wedding despite terrible reviews. Took $720 deposit and never showed. I had family members and friends who missed my ceremony because they were waiting at our hotel.He claims he is no longer with the company and he’ll repay me, it’s been 10 days. Will update if I ever receive a refund, or if we end up at small claims court.

Review №4

2022-06-18

Terrible service. No call no showed an entire wedding after they have already been paid for it ahead of time. Guests we’re late to the wedding waiting to be picked up, the shuttle never came. Very disappointing. Do better.

Review №5

2021-10-31

Our driver Connie was very professional and she made us feel like royalty. She gets 5 stars. Glad i chose this company. Bus was decorated very appropriate for Birthday. Would recommend.

Review №6

2021-08-03

I am sad to write this review. I had such high hopes for this service. Mike was great prior to our event and with rescheduling due to COVID...which is the only reason I give this two stars.It was very difficult to get in touch with Mike once we booked. Day of my wedding I got a 16 person bus when I paid for a 22 person. It was a concern because we had exactly 22 people that was supposed to be on the bus. I called Mike and he told me that I was wrong and basically within the changes from COVID he thought that I wanted to move down. He had nothing else available that day to switch out so I am assuming he rented out the 22 person and bumped me down. People had to stand, it was cramped, some people were unable to come on the bus and it was honestly slightly miserable.I am sure it was an honest mistake but telling a customer wrong on their wedding was a shock. Especially since I was looking at our contract while we were on the phone. It is now almost 3 weeks since my wedding and every time me or my wife give him a call he either does not answer or is too busy. Last conversation was last week and was expected to hear back by Saturday. I figured since it was personal I want to be reasonable and give him until at least Monday to follow up. Still no reply from my last email to schedule a time to discuss.In all honesty, telling a customer that they are wrong is not the best way to go and it seems like he is ignoring talking to us so he does not have to refund us. I would not be as upset if he would have settled this in a timely manner or was not rude on my wedding. Very disappointed.

Review №7

2020-03-06

This past weekend I rented the 20 passenger coach for my daughters birthday we celebrated at Bavarian Inn lodge. The bus was very clean. They even provided paper towels, hand wipes and cups. Connie was our driver and she was very professional, nice and even introduced herself to all my guest. Connie provided a birthday necklace and banner for my daughter. She even passed out chocolates as we were boarding to head home. Everything was just easy with this company. From booking to a safe trip there and back. I highly recommend to anyone and Ill definitely be using their services in the future. Thanks guys!

Review №8

2019-08-27

SO MUCH FUN! Mike was great to work with from the very beginning. This was our first experience with renting a party bus and we are already talking about plans for our next adventure. The bus was absolutely beautiful and I am so glad we chose you for our event. EVERYONE had a great time and we continue to get compliments on the fun night. Connie was amazing and we would definitely request her again. She was professional and so kind to us. THANK YOU Motor City Express for making our experience a wonderful memory to all !! Highly recommend.

Review №9

2020-03-02

Awesome, wanted to rent a 26 passenger bus, Mike said he had a 20 passenger or 28 passenger bus & sent me pictures of both. They were beautiful buses. We rented the bigger bus. As the date drew near some couples backed out. I called Mike and asked if we could switch to a smaller bus. The next smaller bus in the fleet was the 20 passenger he showed me pictures of a month earlier. Mike had no problem switching us to the smaller bus and refunded the difference in costs. The bus was beautiful, our driver Connie was a true professional. We did a pub crawl around downtown Detroit & look forward to another one this Spring.From Mike, the booking, then changing of the bus, to Connie & the pub crawl itself we had an outstanding time. This company was great!

Review №10

2021-05-18

My party and I had Connie as our driver and she was super fun! The moment we got onto the bus she was very nice, welcoming, and excited!! The decorations, snacks, etc. on the bus past my expectations. We all highly recommend Connie and the Motor City Express team! Thank you:)