Motor City Express VIP Transportation in Clinton Township
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
We had a wonderful experience with this company for my sister’s wedding! Connie was our driver:) I will Be requesting her for my next driver! She kept our bus clean, offered help the entire time, and she never stopped smiling. I can tell she really enjoys what she does. Thank you for helping my sister’s special day run smoothly!
Went with my family & friends for my cousins birthday party in the party Bus to go to Frankenmuth. We all had a great time. Connie was a great driver and so Much Fun. We loved her. She was a good safe driver. She told us all the driving jobs she had & Businesses she owned. My Uncles & Aunties are going to rent from your company again. They want Connie for there Chauffeur. The Bus was new and so clean. Great stereo system. Thanks for the Fun ride. 👍💯🎊🥳👋🏻🌞🎂🌼⭐️⭐️⭐️⭐️⭐️⭐️
This past weekend we surprised my friend for her birthday. We rented the 26 person bus for 5 hours. We had the time of our lives. Not only was the bus so clean inside and out, our driver TOMMY was amazing!!! He was beyond great to us. Took us to our first destination and then drove us around to just party to celebrate the birthday girl!!! Thank you Tommy and Motor City Express VIP for helping us make our best friends birthday EPIC!!!
We rented a 14 passenger luxury party coach this past weekend for a guys nite out at Top golf. The party coach was new, clean and on time. The driver Ken was great and took great care of us and we had a fantastic time! The reservation office was very friendly and easy to reserve and gave us a great price....with 1 hour free...a winter special they where running.I highly recommend this company and look forward to our next event.
I would rate this company 0 stars if that was an option. I caution anyone from doing business with this company. We had to reschedule our party bus rental for a year in the future from our original date because of COVID. As circumstances would have it, we no longer needed the party bus service and asked for a refund.This company makes you pay for your rental in full prior to the date. We cancelled our plans for the rental almost a year in advance. They stated they would send us a refund and never did. They now have been dodging our calls completely. We have been attempting to contact them for months. We have received no refund and no call back.Quite simply, this is one of the worst businesses I have ever dealt with. Don’t waste your money here, you’ll never get it back.
Best Limo service! We did a pub crawl after a day wedding and it went SO GREAT! We had multiple limos for all the guests and 3 locations to stop at! The professionalism and cleanliness of the limos & service was the BEST I ever seen in all the limo companies I have used! We even forgot a cell phone on the bus and the owner Mike took time on a Sunday to go to the lot to let us in to retrieve it! I recommend this company 100% the poor reviews you may read on here was obviously from 1 party trying to sabotage the reputation. Do not believe them and hire them for your next outing!
I rented a 30 passenger party coach last nite from Motor city express vip transportation for a girls nite out in Royal Oak.What a great nite! The driver and bus arrived 20 minutes early to my house. The party bus was new and super clean.It was decorated with balloons on the inside and had ice and champagne ready for us.Tommy the driver was fantastic. He new his way around everywhere and gave us a smooth ride and fun time!!We will definitely use Motor city express VIP again!I highly recommend this company.....
We had a party bus booked with Motor City Express. They called an hour or so before it was time to be picked up and canceled! They did not try to help accommodate us at all. We told them that we were stranded at the restaurant because we were expecting to be picked up. They did not try to find us alternative transportation and was unwilling to bring or send us our money in order for us to try and find transportation elsewhere. Very unprofessional! I would not recommend this company unless you want your day ruined!
Worse service ever!!! The driver was rude. She turned off the AC and the bride almost fainted. She didn’t allow anyone stand up or enjoy themselves. Didn’t follow itinerary where she was suppose to go. Got pulled over and was breathalyzed due to poor driving. I’ve stood up in multiple weddings and been in party busses and never been told we were not allowed to stand. Bus was suppose to hold 24 ppl and we had 22 and she kicked 2 people off. The owner is garbage. He is avoiding phone calls from the bride and groom. IF YOU WANT TO ENJOY YOUR WEDDING....DO NOT GO WITH THIS COMPANY!!! Do yourself a favor and call another company!
The worst experience ever! The bus driver didn’t let anyone dance or enjoy themselves. When she seen we were dancing she turned off the AC the bride almost fainted. We called the owner to tell him and he was useless didn’t help us fix our problem at all. THE WORST COMPANY WE HAVE EVER HAD TO DEAL WITH. It was ridiculous.. make a smart decision and don’t choose this company for any event so many other companies with better prices and helpful owners.
Service was amazing! Very profession! Got Tommy boy or as my mom called him tony Tom,Tom tony. Got the 28 pass limo bus with the pole. The bachelorette loved it. Very easy to comply with, they accommodated to all of our needs. Very very pleased and will be doing future business with motor city express!! First time booking something like this and it truly was amazing and easy! Thanks Mike and Tom!!! Just get that a/c recharged, little hot in the back! But other then that amazing service!!!
This was the worst Lino service we ever had !!! My cousin had them for her wedding party which she booked for 24 people and the lady driver said there was only allowed 20 and we had 22 and had the nerve to tell the bride next time you get married order a bigger bus !!! Then she kept brake checking us because we were standing and having a good time... it felt like we were in jail... like who does that?? And she also told us she can’t close the privacy window because it’s illegal... since when?? I’ve been on different party busses and never heard that !!! We actually had to call the cops on her because she was not listening to us and also she was supposed to get a red carpet and bottle champagne there was no such thing m!!! We called the owner Mike plenty of times still he did nothing to accommodate us at all !!! The bus driver turned the AC off in us so we can “listen” to her to the point where the bride almost passed out!!!! WORST SERVICE EVER !!!! I couldn’t believe it they ruined 6 hours of her day... and that’s very sad especially when she told the bride that she hoped she had a bad experience very classy of her !!! Never again !!! Get Top Notch Limos instead !! My sister had them they were awesome with everything !!!
Looking at multiple reviews with the same issue. The driver Connie would not close the privacy window because its illegal, she would brake check us and turn off the A/C. She made the bride sign a HAND WRITTEN contract stating how its a shuttle and not a party bus even though the website CLEARLY states party bus and limo rental. This is absurb just stay away from this whole dumpster fire of a company!
We rented a 20 luxury party coach from Motorcity Express VIP Transportation for a Bachette party.The coach was new and clean. The driver was so professional and knew his way around Detroit.We had a blast!!!I will definitely rent from Motorcity Express VIP transportation again!The reservation process was easy and the price was very reasonable.😁
This was by far the WORST experience that I have had with a wedding vendor to date! After booking our transportation for $550 back in the first week of September I caught the company charging me an extra $115 to my card without any explanation as to what the additional fee was for. Was it for the drivers tip? Was it a cleaning fee? It was never explained to me. The company never had me sign a contract and when our transportation plans changed only four days after booking the bus, I called the company to cancel our reservation. Mike, the owner, seemed annoyed and told me that he would give me a refund if and when he could rebook the bus. If and when?? Normal businesses do not operate like that. If I book a salon appointment six weeks in advance and cancel the next day, they dont tell me that theyll refund me if or when they book another client for that time slot.Since services were never rendered and because we canceled with plenty of time before our wedding, I called several times insisting on a refund. He tried to evade me at every turn. He told me that he had pneumonia and was out of the office and would give these long, dramatic, drawn out wheezing fits on the phone. He told me over several weeks that he was out of the office and at a funeral. What kind of funeral takes two and a half weeks? Im a teacher and work with children and so Im well-versed with all of the ridiculous and immature excuses used to elicit false sympathy and to buy time. Heres a tip- just be honest. He finally agreed to cut me a check after several weeks of me calling and pestering him. He informed me that he would be sending it out to me in the mail. I asked several times if I could just come to his office and pick it up but he declined every time. After waiting a week for it I saw no check. It was clear to me that he was trying to buy himself some time for some reason and was just lying to me. It was one excuse after the other after the other. After calling him again he agreed to electronically transfer the money back into my account.I received an email that looked like he had typed it up that was supposed to be some sort of receipt. However when I looked at it, the email stated that he was going to be shorting me nearly $40 and he told me that it was because there was a processing fee to return my money to me. That is not the way that business works. If I go to a store and buy a shirt for $50 and decide to return it, the store doesnt get to keep $10 of it and tell me that its a processing fee. The transfer never went through and his company never refunded me the money that they owed. This company is incredibly unprofessional, and rude. They are scammers and cons.I had to report him to my bank because of this fraudulent activity and because he failed to refund me my money. Ive also reported this company to the Better Business Bureau.Save your time, your effort and your money and go to one of the more reputable transportation companies in the metro area. Also, if you do decided for some reason to roll the dice and go with this company, get everything in writing in a contract before you hand any money over.Good luck.
DO NOT give them any money. The owner took my deposit for a bachelorette party in November 2019. I had to cancel due to covid in June 2020 and ask for a refund several times and the owner Mike came up with an excuse every time. Ive called and sent emails he just ignore everything. I do not recommend this company at all they literally rip ppl off.
Unfortunately my husband and I are the type of people who give others the benefit of the doubt. We are patient and kind allowing those who make poor choices to think about their actions, giving them the time to right their wrongs. It has been 9 months and we are still waiting on Mike to refund us our $750 he owes us for a service we never used. (He got paid twice for one bus) He has unfortunately stolen this money from us. Be careful when doing business with this company.
The WORST LIMO SERVICE EVERRRRRRRRRRRR!!!!! horrible experience!!! THE OWNER MIKE IS USELESSS & A SCUM BAG!!!!!!the driver brake checked us and she stopped in the middle of intersections almost causing an accident, she would cut off our music and turn off the a/c (which the bride almost fainted ON HER WEDDING DAY) eventually she was pulled over by 2 Macomb County Sheriffs and was tested for alcohol, thats how bad this was!dont let this TRASH company ruin your wedding or event!STAY AWAY!!!!!!!!!!!!!!!!!!!there are plenty of great transportation companies out there!TOP NOTCH is one of them that i recommend
An overall unappealing experience. So unappealing that there should be no star option. our driver chuck had thrown away all of our items while in the concert including my roommates car keys in which she is from 7 hours away. absolutely lied through his teeth and offered no help in trying to find them when asked. once called in the morning to sort things out, we were sent straight to voicemail. all in all, this company is unorganized, careless, and irresponsible.
This have to be the worst transportation company ever. How dare you cancel your services an hour before you are to pick the customers up. Not only were they left stranded, you left them with no options. And to add insult to injury, you would not refund them their money right away. You wouldnt even refund half to assist the customer... This was very heartbreaking to the person that depended on you. I will make sure no one I know use your services in the future.
I had the opportunity to use this transportation service and I must say this service is Exceptional. Great Communication. Always kept in touch. Very professional and respectful. I felt safe with their driving abilities. The vehicles were very clean and a nice bottle of water is available to you as their gift. Super Job!!
Completely unprofessional, BEWARE OF OWNER. He is a Qanon pro-45 nutjob and was heard saying people deserved to die because they were communist. Every other review on google talks about how he steals from clients and his driver is awful, BEWARE OF COMPANY, it sucks to be in detroit so dont make it worse by going here.
Worst driver I have ever had. Consistently was braking and stopping in the middle of the highway. She was pulled over by the police and breathalyzed because of her driving. Ruined the wedding day and everyone’s time. STAY AWAY STAY AWAY STAY AWAY. Plenty of better companies.
I had a hard time finding a company for transportation on my wedding day and when I came across this company I messaged them on the knot and I was surprised how quick my questions were answered! Mike was sooo friendly and helpful I really appreciate how he reached out to me right away with any questions I had and it was such a smooth process to book! Pricing is very reasonable and you can tell they have been in the business for many years! Very professional and efficient! I can’t wait for my big day! Thanks for making me not think twice about booking with your company!
Mike and his team are amazing. I had to fly into Detroit on a last minute trip and I called over at midnight to have a car ready when I landed at 6am. It was no problem for the team and my clean sedan was waiting for me upon arrival and to take me to my meetings.Quality cars, profession chauffeur and great pricing. I will use them again without hesitation for my next trip in Detroit.
We rented a 30 passenger luxury party coach from Motor City Express Vip transportation and had the best transportation experience with them!The party coach was beautiful and the driver Tommy was super professional!!Look forward to the next event...Bob Seger concert!We are going to reserve one of their 20 passenger party coaches!🎸🎷🎤
Total reviews rating 3.1
52 Reviews for Motor City Express VIP Transportation 2023:
Review №1
2021-11-30BEWARE of this company! I found Mike on the Knot he had pretty good reviews. He was good with us postponing our wedding. After that email confirming we were switching the dates for our TWO busses we rented he stopped communication with us. Stating he lost power so he lost all his emails and contacts. Never heard of someone losing emails due to power outage. Then every other day he would be at a funeral and could not talk. Our wedding planner spoke to Mike finally after a couple months trying to get in touch. He promised he was all set to go. Would not let us cancel without losing our money. 11 days before the wedding he sends a text message that he is no longer going to come. We had 125 people that needed a ride! The worst part is it has almost been 2 months and he is refusing to give us our money back. We paid both deposits and had almost the whole balance paid off. We now are going through the small claims court to try and resolve this. Please DO NOT use him! He is a SCAM
Review №2
2022-07-02Found Mike on the Knot back in September of 2021 for our wedding May 27 2022. Paid my deposit in September and hadn’t heard from him as our wedding was quickly approaching. Looked up the number and noticed a review about him no showing to another couples wedding and saying he hadn’t contacted her due to a “funeral”. I called once the week before my wedding, no answer so I left a message. My gut told me something wasn’t right. My mom reached out and “Joe” or “John”, my mom couldn’t remember, answered the phone and told her he was “in Tennessee for a funeral”, my mom replied “funny, seems like you’re at a lot of funerals” then also said, “ I thought your name was Mike?” Which he said, “yeah, whatever”, and he promised to call me Monday. This didn’t sit well me with so I gathered all the reviews from google and the Knot saying what happened and contacted my bank to dispute the charge and thankfully found someone else at last minutes notice. After seeing this happening to more brides, I had to post to hopefully prevent anyone else from being scammed by “Mike, Joe or John” whoever they claim to be.
Review №3
2022-06-27Owner promised me he’d show up to the wedding despite terrible reviews. Took $720 deposit and never showed. I had family members and friends who missed my ceremony because they were waiting at our hotel.He claims he is no longer with the company and he’ll repay me, it’s been 10 days. Will update if I ever receive a refund, or if we end up at small claims court.
Review №4
2022-06-18Terrible service. No call no showed an entire wedding after they have already been paid for it ahead of time. Guests we’re late to the wedding waiting to be picked up, the shuttle never came. Very disappointing. Do better.
Review №5
2021-10-31Our driver Connie was very professional and she made us feel like royalty. She gets 5 stars. Glad i chose this company. Bus was decorated very appropriate for Birthday. Would recommend.
Review №6
2021-08-03I am sad to write this review. I had such high hopes for this service. Mike was great prior to our event and with rescheduling due to COVID...which is the only reason I give this two stars.It was very difficult to get in touch with Mike once we booked. Day of my wedding I got a 16 person bus when I paid for a 22 person. It was a concern because we had exactly 22 people that was supposed to be on the bus. I called Mike and he told me that I was wrong and basically within the changes from COVID he thought that I wanted to move down. He had nothing else available that day to switch out so I am assuming he rented out the 22 person and bumped me down. People had to stand, it was cramped, some people were unable to come on the bus and it was honestly slightly miserable.I am sure it was an honest mistake but telling a customer wrong on their wedding was a shock. Especially since I was looking at our contract while we were on the phone. It is now almost 3 weeks since my wedding and every time me or my wife give him a call he either does not answer or is too busy. Last conversation was last week and was expected to hear back by Saturday. I figured since it was personal I want to be reasonable and give him until at least Monday to follow up. Still no reply from my last email to schedule a time to discuss.In all honesty, telling a customer that they are wrong is not the best way to go and it seems like he is ignoring talking to us so he does not have to refund us. I would not be as upset if he would have settled this in a timely manner or was not rude on my wedding. Very disappointed.
Review №7
2020-03-06This past weekend I rented the 20 passenger coach for my daughters birthday we celebrated at Bavarian Inn lodge. The bus was very clean. They even provided paper towels, hand wipes and cups. Connie was our driver and she was very professional, nice and even introduced herself to all my guest. Connie provided a birthday necklace and banner for my daughter. She even passed out chocolates as we were boarding to head home. Everything was just easy with this company. From booking to a safe trip there and back. I highly recommend to anyone and Ill definitely be using their services in the future. Thanks guys!
Review №8
2019-08-27SO MUCH FUN! Mike was great to work with from the very beginning. This was our first experience with renting a party bus and we are already talking about plans for our next adventure. The bus was absolutely beautiful and I am so glad we chose you for our event. EVERYONE had a great time and we continue to get compliments on the fun night. Connie was amazing and we would definitely request her again. She was professional and so kind to us. THANK YOU Motor City Express for making our experience a wonderful memory to all !! Highly recommend.
Review №9
2020-03-02Awesome, wanted to rent a 26 passenger bus, Mike said he had a 20 passenger or 28 passenger bus & sent me pictures of both. They were beautiful buses. We rented the bigger bus. As the date drew near some couples backed out. I called Mike and asked if we could switch to a smaller bus. The next smaller bus in the fleet was the 20 passenger he showed me pictures of a month earlier. Mike had no problem switching us to the smaller bus and refunded the difference in costs. The bus was beautiful, our driver Connie was a true professional. We did a pub crawl around downtown Detroit & look forward to another one this Spring.From Mike, the booking, then changing of the bus, to Connie & the pub crawl itself we had an outstanding time. This company was great!
Review №10
2021-05-18My party and I had Connie as our driver and she was super fun! The moment we got onto the bus she was very nice, welcoming, and excited!! The decorations, snacks, etc. on the bus past my expectations. We all highly recommend Connie and the Motor City Express team! Thank you:)