MY Kia

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Name: A**** A******
Date: 2023-12-28 22:48:58
Rating: 4
Comment: If you are looking for a car, see the Kia agency there and they will assist you with great kindness.

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Name: C****** R********
Date: 2023-11-18 16:34:42
Rating: 5
Comment: No sh!$, great experience getting an oil change, working with the service department. Thanks.

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Name: J***** G*****
Date: 2023-10-02 20:06:39
Rating: 2
Comment: The Service department is flat-out stupid. There is a recall for USB port which disconnects every 5 minutes & service technician says maybe wrong cable or plug in (Ive bought & tried 5 cables!). Trunk rattles & on forums, everyone talks about the issue & technician said that it must be my things in truck (it is 100% empty!?!)

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Name: K** L**
Date: 2023-09-30 19:39:13
Rating: 5
Comment: Kia service was good and convenient.

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Name: N***** F
Date: 2023-09-29 18:14:01
Rating: 1
Comment: ZERO STARS FOR SERVICE DEPARTMENT. I wouldn’t waste your time at this location. No accountability, lack of transparency and ZERO hustle in the department which explains the long wait time for techs to service vehicles. Basic service at 3+hours wait time with an appointment. There really isn’t an excuse and if you speak to management the solution is to take your car without service being completed or of course to skip the complimentary quick wash if you wish to continue to camp out and wait. Freakin disappointing to say the least.

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Name: B H*******
Date: 2023-09-21 01:02:24
Rating: 5
Comment: It is rare that I take the time to review anything but here I am posting. I didn’t end up buying a car here because I couldn’t make the finances work. But I can’t say enough about how straight forward and honest they were at this dealership. No games, no gimmicks. Socrates was great, super helpful. I didn’t buy from them today but I will definitely be eyeing them for my next car purchase.

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Name: A***** C********
Date: 2023-09-09 22:03:06
Rating: 2
Comment: Just had one of the worst test drives ever. We started with one sales guy who was steering me towards an electric suv. When we heard about the range, we decided to forgo a test drive in that car and inquired about a stinger. He passed us on to a different sales person and this is where it went down hill. When we told him we were looking for a stinger GT2, he suggested a genesis. We looked at it and decided to take it for a spin. He took a copy of my drivers license then got in the back. I thought he did that because he needed to be with us to get some gas in the car since it had 23 miles left. And then after, he would let us take it for a test drive. No. That isnt what happened. He directed me literally around the block them back into the parking lot and waited for me to turn off the car. I asked if that was it and he said he needed to tell them we need fuel. So I asked again and he said yes. As soon as I turned off the car and started to get out he asked my HUSBAND if he wanted to talk about the payments? First, IM the one who would be buying it, second, Im not going to talk about a car that I only drove around the block, and third, we dont negotiate on payments. John needs to learn a few things about selling cars. I was done when he did that. Absolutely done. I was insulted and will not return. Ill drive a ways to another dealer so I dont have to run into him again.

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Name: W****** S*****
Date: 2023-09-08 22:59:16
Rating: 1
Comment: To bad you couldn’t leave ZERO stars. I dropped off my car at 8am for an appointment, went back in at 230pm and they still haven’t even pulled it into the garage. So I asked the service guy who looked straight outta high school for an update…. (Front desk) “um…. We should get back to u around 5pm with an update. So I said, um… go get me my car. I will never step foot in that place again. Real bummer too, my last service advisor Jez was a solid guy to deal with.What an operation…….. F-Do not spend your money here. What a joke…

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Name: B**** B
Date: 2023-07-16 22:01:03
Rating: 4
Comment: Had a wonderful experience with our salesman. Polite, not pushy. My only issue was the dealer mark up fee. Not going to pay extra, just because. Will likely purchase elsewhere.

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Name: E**** C*******
Date: 2023-06-30 01:06:29
Rating: 1
Comment: Very disappointed to find out that during my last oil change here they did not replace the oil filter. Went to jiffy lube this time around and the filter “crumbled” while taking it out. Their best guess is that it was never replaced. Even got the oil changed prior to the recommended interval.

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Name: d h
Date: 2023-06-27 23:34:57
Rating: 5
Comment: So I went to KiA Salinas for 1st time-To get service for my KIA- and they were excellent - especially Jez reel-

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Name: A**** K*****
Date: 2023-03-03 01:49:59
Rating: 5
Comment: Great service and very kind people in the repair department.

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Name: M******* T*****
Date: 2023-02-06 17:34:04
Rating: 1
Comment: Bernadette Cabotage Has been in romantic relationship with my husband Ryan Taylan, even though he is married. Bernadette is a secretary here your business, I’ve tried to speak with her about this on going relationship, it’s an embarrassment and horrible situation she has put our family through. It’s embarrassment to everyone and your business that your employees seek relationships with married men, also sent inappropriate pictures with her Kia shirt on. I hope this situation gets settled.

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Name: j***** r****
Date: 2022-12-12 14:08:36
Rating: 5
Comment: Great service

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Name: D**** H********
Date: 2022-12-09 16:26:54
Rating: 5
Comment: Good customer service, as well as fast service to the car. Thank you 🙏🏽 James for your Service!!!!

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Name: K**** M***
Date: 2022-12-08 16:54:15
Rating: 4
Comment: The process of scheduling my service was easy, the staff were friendly and the cost was reasonable. The only downside is they do not provide shuttle service and loaner vehicles are only a possible option if your vehicle will be left overnight.

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Name: S***** F*****
Date: 2022-12-07 16:09:04
Rating: 5
Comment: Excellent atention

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Name: T**** T*****
Date: 2022-12-06 23:45:23
Rating: 5
Comment: After shopping for vehicles in in Salinas and Gilroy, our decision was predominantly based upon service. This brought us back to MY Kia in Salinas. Mike was phenomenal! He was personable, seasoned, and actually listened to what we were looking for. From the moment we first drove up to the lot, Mike made his way to greet us. The overall experience was fantastic, and we appreciated the attention to detail. Thank you, Mike L! We will now send everyone we know who is looking for a vehicle your way!

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Name: D*** C*****
Date: 2022-11-30 17:38:43
Rating: 4
Comment: The service was excellent, although it took a little longer than I had initially anticipated

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Name: O** (*********
Date: 2022-11-25 17:54:54
Rating: 5
Comment: Runs great did not give me any hassle or run arounds like other dealers have done to me in the past over warranty.

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Name: I**** R****
Date: 2022-11-25 16:57:44
Rating: 5
Comment: Fast, friendly service!

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Name: H***** H********
Date: 2022-11-24 23:37:29
Rating: 5
Comment: Great service

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Name: J********* C* S**** M** B** B**
Date: 2022-11-24 20:24:52
Rating: 5
Comment: I am completely 100% satisfied with the professional service and staff Support that I received when I brought my Nissan Altima in today for a complete Tune up and front lamp Replacement...I made the right choice to bring my car to My Kia in Salinas...🌟🌟🌟

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Name: l R******* x**
Date: 2022-09-28 17:31:34
Rating: 5
Comment: Great Services I bought a car today from Geo Ramos González totally recommend kia service

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Name: D******* G*******
Date: 2022-09-27 04:26:50
Rating: 5
Comment: I highly recommend the seller Geovany Ramos. The young man was friendly and knowledgeable. He answered all my questions and I never once felt pressured.

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Name: L*** A*****
Date: 2022-09-27 01:25:33
Rating: 5
Comment: Very good treatment. They help you very well, they explain everything from the moment you enter to see the cars until you leave with a car, especially ask for Geovany Ramos.

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Name: R****** G***
Date: 2022-08-18 23:32:36
Rating: 1
Comment: UPDATE (of review below):Over the last two months, I called the dealership multiple times and left my contact information, in order to provide the opportunity to amend the situation. There was no response. I must now conclude this seemingly professional reply to my review was not sincere and rather disingenuous. I would have been happier to just vent and share my experience, than being deceived into believing there might be a resolution after all.---------------------------------------------------------------------------------------------In October 2021 I ordered a 22 Sorento PHEV SX Prestige. I completed the spec selection on the KIA website and emailed a link to the sales associate (Jesse), with whom I also discussed the built thoroughly.About 6 months later, I received the happy news, my car had arrived, only to find out it had been ordered in the wrong color and wrong trim.When I pointed this out, the on-site manager (I believed to be Juana) did not even bother to talk to me in person and relayed to me the dealership always ordered vehicles as specified by the customer. I momentarily contemplated to go to the eye doctor to get checked for color-blindness, but then realized Juana probably did not care if I bought the car or went home unhappy, or both. At a later phone call, while still deciding what to do, she also mentioned other customers were already viewing my vehicle.I understand we are currently in a Sellers market. Making customers feel their business is not valued (even when buying a $50k+ vehicle) and being indifferent to their satisfaction level, might work in this market environment. It will certainly not be helpful when the market shifts in the future, which it inevitably will.I came back a day later and spoke with Eli, a different manager. Eli, at the very least, spoke with me in person, acknowledged the mistake, and offered an apology. As compensation for the mishap, he agreed to match the for-cash offer I had received for my old vehicle at an independent dealership as trade-in value, saving me the hassle of having to deal with two transactions.I ended up taking the vehicle as I did not want to wait another six months. In addition, another of my vehicles had just broken down and needed to be replaced asap. The finance person was great.Before I left, I advised the sales associate to order me the Sorento in the specs I originally wanted and to send me a confirmation. That never happened either. I dont think I will follow up on that and will go elsewhere.PROS- I was able to secure a current vehicle at MSRP- Professional finance transaction.CONS- Unprofessional sales associate, who ordered the wrong color and trim- A manager (Juana), who seemed rather indifferent to my satisfaction as a customer.

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Name: T***** H*****
Date: 2022-06-17 17:18:24
Rating: 5
Comment: Friendly sales guy, I explained what I was interested in and why and they educated me about it and didnt push it further. No hard sales push, it was nice. I was looking mainly for a comparison between the Kia niro ev and the Chevy bolt.

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Name: A*** L*******
Date: 2022-06-14 08:10:10
Rating: 5
Comment: Normally car salespeople do not have the best reputation. These people with great values / integrity are different. I would highly recommend them.

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Name: R***** R**** (****
Date: 2022-04-09 15:06:18
Rating: 5
Comment: So far so good.

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Name: r**** b****
Date: 2022-03-26 16:57:45
Rating: 5
Comment: Bought a brand new 2022 Kia Rio last November... Joel AM/PM Serna was a great salesman and did me right! And their finance department is good. I havent run into any problems with Kia Motors Finance USA (KMFUSA) so far either. Havent needed any service yet so that will have to be another post!

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Name: R***** R****
Date: 2022-03-13 00:30:03
Rating: 5
Comment: Great experience all around, ask for Thomas

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Name: J*** R***
Date: 2022-02-06 23:01:54
Rating: 4
Comment: The guy was ok but ! Just a few cars to sell

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Name: J***** v******** H********
Date: 2022-01-19 22:46:21
Rating: 4
Comment: Very good treatment and very polite staff, I recommend it

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Name: r***
Date: 2022-01-09 05:09:40
Rating: 5
Comment: First time there yesterday. The sales person was very helpful. Purchased a Kia Sportage!!!

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Name: R**** M**
Date: 2022-01-08 04:32:35
Rating: 1
Comment: Still getting recalls on tires needing rotating which is not true and checked with service manager but still getting reminders-- check your web and stop the bad calls it is irritating

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Name: L*** A****** C********* J**
Date: 2021-11-22 16:01:21
Rating: 1
Comment: Frank and Eli in sales were great and kept all their promises. The process of buying a Telluride with them was great. My issue was once I went into finance. Yadira added a warranty that she NEVER discussed the price of with me. Yadira said it was complimentary. Fast forward four months of Yadira being unresponsive and never following through and dodging my calls, I finally get a refund. It was not for the full amount of $1050 I was charged, they only refunded $944. I would not recommend this dealer based solely on the dishonest and uncommunicative finance department.P.S. Spare me the request to contact you guys to discuss. My Kia has all my information and you guys can call me at any time or send the check of $106 with the amount that I was cheated out of.

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Name: M* B****
Date: 2021-11-10 17:37:00
Rating: 4
Comment: Update: after our review the owner suggested we call the dealership. It took a while, but we finally got ahold of someone. She said she had never heard of what I was explaining about the two maintenance plan types, which was what I had been told by several of the kia dealerships where we now live. So I dont know who is right, but MY KIA was able to find a solution for us, which we appreciate very much. If you do plan to buy a maintenance plan and move a lot, I would ask a lot of questions before you purchase so this doesnt happen to you. We increased the stars to reflect that MY KIA did help us fix this issue.We bought a Kia from this dealership in 2019, including an extended warranty/maintenance plan. We had a good experience overall, Joel was our salesperson and was very kind and tried to be as helpful during the process as he could. We left a positive review, as a result. Two years later we moved and have found out that the maintenance plan we purchased is only good at this dealership. There are two types of plans, one that is good at every dealership and one that is only good at the dealership you buy your car from. We explained at the time of purchase that we move a lot for work and were assured this plan would be accepted at other dealerships. So we paid for a worthless plan and cannot use it. If you buy a maintenance plan, make sure to ask for one that is recognized everywhere. If it has the dealership info on the plan or booklet it is not universal and will not be accepted anywhere else, despite what they say.

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Name: J******
Date: 2021-10-03 01:21:47
Rating: 5
Comment: I had a wonderful experience with my visit to My Nissan/ Kia. Victor Escorcia Daniel was the Sales Consultant who gave me his time and talked cars with me. I wasnt quite ready to just jump in to purchasing a vehicle today but he heard all of my wants/needs. After showing me what new/certified pre-owned vehicles he had to offer we test drove one car that piqued my curiosity. After all was said and done he gave me his car and did not push me to finalizing a purchase/deal agreement. I was really pleased with my visit and felt acknowledged.

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Name: A******* P******
Date: 2021-07-23 08:03:54
Rating: 5
Comment: Outstanding customer service. The sales team is not pushy or aggressive as seen in other car dealerships. I am a return customer from 2008. It is time to replace the excellent and reliable Optima with the newer K5 GT line.

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Name: L**** M*******
Date: 2021-01-17 23:56:18
Rating: 5
Comment: Love it

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Name: B**** A*******
Date: 2020-12-30 09:29:15
Rating: 5
Comment: Fast and very good service they did for me.

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Name: M**** T*****
Date: 2020-12-27 01:43:00
Rating: 5
Comment: Came here for a vehicle servicing, my kia had a check airbag light on and the car still had extended warranty on it. Arrived, dropped the vehicle off, and came back to pick it up the next day found my car nicely washed and tires left polished😊 made my day!

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Name: t***** G*******
Date: 2020-01-23 02:21:45
Rating: 5
Comment: I like the service and very friendly staff and they treat me very well

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Name: E***** R****
Date: 2019-11-25 18:02:51
Rating: 5
Comment: Fast service n free wifi 😂😂😂🤣🤣

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Name: J*** L****
Date: 2019-09-13 11:27:34
Rating: 5
Comment: My 2014 KIA Optima engine basically blew up on a road trip. Service advisor James got me in a loaner car and had the approval for engine replacement within 24 hours. He gave me regular progress reports until the repair was finished . In the front of the house Claudia couldnt have been nicer and had my wife and I in our loaner and on the road in no time. Great team, great service and great experience. Thanks for taking the stress out of a stressful situation.

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Name: S*** A*****
Date: 2019-09-01 02:43:57
Rating: 5
Comment: I have bought six or seven cars here and it is always an enjoyable experience

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Name: M***** M*******
Date: 2019-08-25 01:28:51
Rating: 5
Comment: Always great and they have a shuttle that will drop you off while your car is being worked on and pick you up.

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Name: D****
Date: 2019-08-12 17:49:08
Rating: 5
Comment: Great customer service 👍Shuttle availableCourtesy drink

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Name: A*** M*****
Date: 2019-08-09 22:05:22
Rating: 3
Comment: Great service and customer representatives. Expensive labor cost.

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Name: J*** C*****
Date: 2019-06-26 04:09:12
Rating: 2
Comment: Very unimpressed with the service department here. Some visits were fine, but I ran into various problems many of the visits. Tires were misquoted (for wrong trim with different wheel size), coupons I put in the key drop slip envelope went missing and couldnt be used, hard to reach someone by phone when my car was not ready on time, shuttle did not go to Marina but also no loaner or discount on a rental. I started taking my Optima to Seaside Hyundai instead (same engine as Sonata) and ultimately when it was time for a new car I was looking at a Kia Stinger but decided against getting another Kia since there was no dealership near me that I was happy with.

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Name: J***** T*****
Date: 2019-06-17 21:48:23
Rating: 1
Comment: I went in for a manufacturer recall on my kia forte and conveyed I needed this for my DMV registration. After waiting all day, my car was finished and I drove 1hr 30mins home to mail my paperwork to the DMV. After a few days the DMV notified me that that paperwork was not correct and I needed to head back to kia to get a piece of paper that they didnt give me in the first place. Very disappointed in the staff for not giving me all the paperwork needed after conveying my situation. My fault for trusting a car dealership, and being unaware of what is the correct paperwork.

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Name: N**** R** (******
Date: 2019-05-09 18:15:03
Rating: 3
Comment: Not very professional. I had a scheduled appointment with them to program my transponder. Not a major deal so I didnt make arrangements for a ride. I was told it would take 2 or three hours and I should pay upfront but no guarantee it would actually program! For nearly $80.00 ! No thanks. I have always taken my car to a Kia dealership in other Cities and had no problem.

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Name: K***** C****
Date: 2019-04-24 04:12:28
Rating: 1
Comment: I went to MyKia to have my Kia Forte antenna replaced. There was also a recall on my airbags that they offered to replace for free. I was happy with the customer service and everyone was very nice and friendly. I was also pleasantly surprised that they offered a curtsey shuttle that took me back to my home. I didn’t have an appointment that day, but they told me if I dropped my car off at 8am they might be able to squeeze me in. I was very happy when they called me at 3pm saying my car was ready. When I got there, I was charged $298 just for labor to replace the antenna! There is no way this could have taken more than an hour to fix. My boyfriend had already taken half the headboard off but was not able to get to the bolt, which is why I had to bring it in. I felt this was a ridiculous price to charge just for labor! When I got into my car after paying, I noticed the airbag light was on. I was a little confused because I thought they were supposed to fix the airbags. I went back into the store and told them. The tech took my car back and an hour later, my car was ready, again. I was incredibly frustrated because after paying $300 I would have thought they my car would be ready to go when they called. They said the airbag plug wasn’t connected all the way. Isn’t this something they should have checked after they installed the airbags in the first place? In the end, although everyone was very friendly, I would not come back to this dealership again based on the outrageous price they charge for labor.UPDATE: The company replied to this review, but when I reached out to hopefully resolve some of my issues, they never responded. I have not tried to contact them over email 3 times. This is very unfortunate and because of the lack of response, I am lowering the stars even more...

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Name: L**** K*******
Date: 2019-04-20 23:07:34
Rating: 5
Comment: I received excellent service from Josh. They were quick and efficient. He didnt okay games and it was straight forward. Im older and Josh connected my phone, Spotify and all applications as well as went through showing me how to use all the cars features. I highly recommend MY Kia in Salinas.

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Name: B****** P****** (******
Date: 2019-04-12 20:50:18
Rating: 5
Comment: Had a great buying experience here. They were professionals and didnt play games.

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Name: T**** S***
Date: 2019-04-05 03:28:03
Rating: 5
Comment: This is a good dealership with great salesmen.Only car Dealership that didnt try to steal from my friend during a purchase. Let me explain...-Toyota offered him a 22% interest rate because he is a first time buyer with limited credit history on a 60 month term**My Kia gave him a loan @ 4.9%, they first approved him @2.9% but he had to run his credit twice due to buying the car a couple months later.-Honda added hundreds of dollars on his document preparation fees and tried to charge 9.75% tax***My Kia charged around 80.00 for document preparation and the normal 8.5% sales tax for his zip code.-Hyundai gave him a great interest rate, but again tried to charge 10.75% on the sales tax, and $224 on document preparation.***My Kia charged the correct amount.Other then this they did discount his purchase 600 to offset the 2% additional interest which comes out to $1000 over the period of the loan. His credit score dropped because of a previous application.Also they gave him a great over all sales price. Better then advertised.My Kia is killing it for their customers.We also have 2 pairs of floor mats in the car. So one will be returned-Taylor Smith & Issac OcampoThank You

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Name: L**** V******
Date: 2019-03-25 22:02:24
Rating: 4
Comment: Very efficient

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Name: D***** A*****
Date: 2019-02-07 05:32:58
Rating: 4
Comment: These guys definitely carry parts for the older Kias my wifes care needed a certain wire that had become brittle and broke I called and described the piece to to the gentleman on the phone and he knew exactly what it was and had it in stock as soon as I put it on the car was up and running.

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Name: P*** C*********
Date: 2019-02-02 01:57:30
Rating: 4
Comment: MY Kia

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Name: I***** R***
Date: 2018-12-29 00:12:19
Rating: 1
Comment: Check your bank statements after you pay with debit/credit card, I went for oil change and when I paid and signed receipt $35 dlls but in reality over charged me 145 dollars. Unbelievable.

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Name: d*** m*******
Date: 2018-11-03 22:16:16
Rating: 4
Comment: Good service ask for Mike Lavine

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Name: S**** B*******
Date: 2018-09-11 13:03:10
Rating: 5
Comment: Number one place to buy a new or used car

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Name: c***** l*******
Date: 2018-08-08 01:46:01
Rating: 5
Comment: I was just looking at all the great deals that they have on cars.

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Name: M**** E******
Date: 2018-07-03 04:56:01
Rating: 5
Comment: Frank was very knowledgeable.

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Name: s**** D***
Date: 2018-06-21 06:04:36
Rating: 5
Comment: Thank you everyone for everything you did for my son. We received the most excellent service ever from all your employees,you all went above and beyond. My son left with his car, very very happy. We could not be happier with the service we received!!

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Name: R** D********
Date: 2018-06-20 12:59:12
Rating: 5
Comment: Fantastic experience with the staff of My Kia-Nissan. I would recommend them to anyone considering a lease or purchase.

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Name: S*** P******
Date: 2018-06-10 21:40:11
Rating: 4
Comment: Great place to shop for a new car and compare your choices to all of their other manufacturers inventory, like Nissan and Chevrolet . Very happy with this dealership. Ask for Josh he will help you make your dreams come true.

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Name: L**** L******
Date: 2018-03-08 20:11:46
Rating: 1
Comment: Even though I scheduled ahead of time for vehicle recall service, out of all things, I waited 3.5 hours for them to finish. I saw my car finally inside the bay after 3hours of being in a line. I believe you shouldn’t have to wait that long especially if you schedule an appointment; not to include that it was a recall manufacturer error that brought you there in the first place. Everyone was polite, but the wait time was unacceptable.

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Name: M*** D*******
Date: 2018-02-28 20:20:23
Rating: 5
Comment: Great dealership they treated me right sales and service. I will be buying from them again.

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Name: C**** (************
Date: 2018-01-12 01:01:38
Rating: 5
Comment: I was in the market for a car last year after my old car got totaled.It was still early in the process, of course, so I couldnt commit to anything right now, but I still wanted to see what was out there. I decided to poke at Kia, and I was absolutely floored by the sales guy here.No pressure at all like most dealerships. Knew a lot about the cars he was selling. When I wanted to test drive a Forte, they had none on the lot, but the sales guy ran into the showroom and pulled one out for me to test even though I wasnt buying a car that day.Super easygoing folk here, would easily recommend.

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Name: D****
Date: 2018-01-05 18:37:29
Rating: 1
Comment: Ive been walking around for about 30 minutes and actually was helped by a person but he didnt do much help and walked away now Im walking around looking for someone, taking pics.

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Name: D** H*****
Date: 2018-01-02 22:52:50
Rating: 4
Comment: Recalled.

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Name: r**** s****
Date: 2017-11-27 04:43:24
Rating: 5
Comment: Had my car service for a few recalls. Everybody from service to the rented car were all so nice. All very polite very helpful . it was a pleasure doing business with them.. definitely taking my Kia there every time

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Name: O**** H*******
Date: 2017-11-22 04:57:31
Rating: 1
Comment: I went to get my cars oil changed first, but they served me after two people because they were friends of one of the people serving.

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Name: R*** W*****
Date: 2017-10-04 15:07:50
Rating: 5
Comment: They do a great job on service

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Name: R***** G*
Date: 2017-07-29 03:55:28
Rating: 5
Comment: Needed an oil change while visiting town and was very pleased with my experience here. Staff are all friendly and the service was pretty quick. They even offer a free shuttle to nearby locations while you wait!

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Name: M*** H****
Date: 2017-07-18 22:39:27
Rating: 5
Comment: Been here three time to service my KIA, courteous,professional and timely, Service guy Jesse got me in and out. I will be back!! Mark+ Benito

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Name: D**** S****
Date: 2017-05-27 01:22:45
Rating: 5
Comment: Great service and sales team!

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Name: J***** S
Date: 2016-09-08 03:21:29
Rating: 1
Comment: I took my car this morning to get an oil changed cant find my store keys now... 100% sure i left the keys in the car... called the service desk and they told me theyll look to see if it turns out but told me that theres nothing they can do if it doesnt turn out.. Im not trying to blame everything on them it could of been someone else if the door wasnt locked when it was parked outside after the service but bottom line is i lost my keys and also asked for car wash never got one. If you do come here dont leave anything in your car!

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Name: J M
Date: 2016-07-15 18:25:55
Rating: 5
Comment: The MY Kia staff, parts and service departments have always been very courteous, helpful, and knowledgeable. They go out of their way to help with any problems and get you the best deal. Thanks everyone!

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Name: g*********
Date: 2016-06-04 15:23:41
Rating: 1
Comment: Horrible service half the time when I ask to be transferred to the service department they dont pick up the phone. Also today called into get my car inspected for a road I plan on making this week but they arent doing any diagnostic or repairs till Tuesday then whats the point of being open on a weekend?

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Name: J******* E****
Date: 2016-06-03 23:49:31
Rating: 5
Comment: Doing business here for 15 years! I go to them no matter what model car Im buying! Love the service and the quality of the vehicles is priceless!

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Name: M**** K*******
Date: 2016-05-28 16:14:56
Rating: 2
Comment: Rude manager. Wouldnt even check starting problem because I said Ithink it might be the battery because it was having problems starting. Then told me I never mentioned starting problem. Couldnt even show me the battery diagnostic to prove the battery was ok. A checked box saying it passed is BS. I also thought my car had ball joints and I thought the passenger rear was going out.. Didnt mention that it has bearings and struts and that my safety concerns were not to worry about. Because he was an idiot and doesnt have people skills. The TECHNICIAN was nice enough to come out and KINDLY let us know that everything was good to go and that I would be safe on the road. Thats why you get 2 stars instead of 1. Receptionist was rude, sat there for 5min doing her own thing.. No Ill be right with you or just one moment. Didnt even look up at us or make eye contact when she finally decided to help us.I drive 500 miles a week,and want to know that someone cares enough about my car keeping me safe. I didnt feel that here. I WONT EVER BE BACK.

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Name: K**** Y*
Date: 2015-11-04 23:21:03
Rating: 5
Comment: Prompt response, exactly matching my need, no pressure and fast processing of the purchase including financing. Excellent work! I came back for the purchase of my second car in two weeks.

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Name: n**** d** r*****
Date: 2015-08-11 14:57:15
Rating: 5
Comment: The overall experience I receive from customer service has always been positive. They are upbeat and personable and make the experience enjoyable.

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Name: A*** A***** E******
Date: 2015-06-12 02:56:01
Rating: 5
Comment: I enjoy everything: the kindness of the staff; the comfort, cleanliness and service inside the premises; the convenience of the rides; and finally, the peace of mind from getting my car serviced at the dealer. THANK YOU!

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Name: L***** C******** C********
Date: 2014-09-28 18:24:17
Rating: 2
Comment: Armada2006

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Name: L***** C*****
Date: 2012-06-11 16:20:26
Rating: 5
Comment: Best customer service ever! Rick Ray and his team took my problem and made a positive experience out of what could have been a major issue