NAPA Auto Parts - Ann Arbor Auto Parts in Ann Arbor

Review №1

2022-01-17

Great shop when i need something for my Jeep. Always courteous service and willing to go the extra mile to make sure the customers are happy. I needed an adapter for my water pump and they gladly pulled one off the shelf for me to verify fitment before purchasing.

Review №2

2022-05-04

Mask Nazis. Used aggressive tones immediately when I walked in, they would not accept any explanations of written exceptions, as always I was cordial and used a normal tone of voice. I was rudely pointed towards the door, hand in my face, told to get out, they called the police.

Review №3

2021-12-14

Better quality and lower prices??? I am thrilled. NAPA is crushing it! Counter staff actually know about vehicle repair/maintenance! Order via the app, pick up in store. Most of the time, same day.-1 star: limited store hours can be challenging and the app is kludgy.

Review №4

2021-11-29

Called a store on Carpenter first.Even though they had said they would install my wiper blades if I bought them there, boss said NO.Went to Napa. Best idea ever!Took the friendly man exactly 3 minutes to install new blades.Thank you Chuck for the great co worker and the wonderful customer service unlike the big guys.Youll get all my future business.

Review №5

2021-03-31

Very friendly, knowledgeable and helpful service! Easy to spot from the road and plenty of parking. I was buying fluids for a new (to me) car and had to know the color of the coolant that I currently had in my vehicle and the staff person generously came out to my car to help me find it quickly. Above and beyond customer service.

Review №6

2015-07-07

Very helpful and patient staff, got a lot of advice on changing a front wheel bearing and didnt try to push products that I didnt need on me. Only problem is that they also seem to have little in stock but if youre patient, they can put in same-day orders from other shops to come in to this one.

Review №7

2019-05-23

They had my part on the shelf and help me determine what necessary tools I would need. I was away from home and no tools to help me replace the alternator. Didnt go to the trouble of selling me things I didnt need.

Review №8

2018-03-24

They dont necessarily have the widest selection in stock, but can get whatever you need in short order. Also, the clerks are much more knowledgeable than your standard auto parts store. Recommended.

Review №9

2018-11-20

Called ahead to make sure they had the type and amount of hose I needed, got there and they had it set aside, which was nice (hence 2 stars). Only problem was they were about 8 feet too short. Please dont say yes unless you actually have it. 50% correct is still failing.

Review №10

2019-08-08

My job had parts delivered today and the driver was not only knowledgeable but super polite. Unfortunately i didnt catch her name but she wields the universe on her arm lol. Thanks again for your help.✌