National Car Rental

Address: 9020 Aviation Blvd, Inglewood, CA 90301, United States
Phone: +1 888-826-6890
Services: From the business: Identifies as women-owned,
Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4.4
Site: https://nationalcar.com/en/car-rental/locations/us/ca/los-angeles-international-airport-325l.html?mcid=yext:245709
Worktime:
DayTime
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours



Name: L* T**
Date: 2024-06-28 23:36:36
Rating: 5
Comment: First time renting at LAX as Emerald member. Friendly employee there helped us choose a Grand Cherokee hybrid. We thought it was an EV only so initially looked for another car. Selection was decent and we were happy with the car. Return was smooth using drop and go. I’m usually a Hertz Presidents Circle renter and was impressed with my experience here.
Name: L**** E*******
Date: 2024-06-28 19:30:14
Rating: 4
Comment: The people were nice. The shuttle service was good. With all the traffic and Constuction they did a great job getting me to the airport. The one thing I found petty was that I filled the tank up upon leaving the hotel. It was 10 miles to the rental car return. I got charged for less than 1 gallon of gas. It was negligible on the fuel needle. Since they charge about almost 6 bucks a gallon this seems like a little bit of a money grab for National
Name: J**** G******
Date: 2024-06-26 17:47:37
Rating: 5
Comment: The representative was very helpful getting me set up. Becoming a club member doesn’t cost anything and gives you access to a higher tier car. Highly recommended if you rent a lot, or just want to get a reasonable upgrade.
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Name: v****** p*********
Date: 2024-06-26 00:21:13
Rating: 5
Comment: Best service I have ever used )Recommend for all whom just want come pick the car and enjoy every moment of drivingThank you, 💛💙🇺🇦
Name: J*** P********
Date: 2024-06-25 14:29:40
Rating: 2
Comment: I was told by National that Im responsible for the cost to replace the windshield on my rental due to a rock chip that occurred while driving on the 405 freeway in LA. I understand being accountable for damages to a vehicle if I was at fault. However, dodging bouncing gravel on the LA freeway system doesnt fall into my personal responsibilities.
Name: R****** S******
Date: 2024-06-25 12:14:49
Rating: 3
Comment: My experience with National was outstanding... however, the Chevy I rented would not connect to GPS for directions unless I turned off the VPN on my phone (leaving all my personal information exposed to hackers). This is unconscionable !!!!
Name: B* B********
Date: 2024-06-24 16:03:27
Rating: 5
Comment: National makes it so easy to rent a car! Always rent an emerald aisle car because it is so quick and easy once we arrive. Just pick out the car, drive it to the exit, confirm rental and off we go. Their cars are always so nice and clean. Will never rent any where else!
Name: J** S*******
Date: 2024-06-24 12:08:13
Rating: 5
Comment: National Car Rental does a super job on service - tremendous! I am Emerald Aisle and it worked out perfectly!!!!! The only issue with LAX is getting back to the location.....poor signage and traffic make it extremely difficult.
Name: R**** G******
Date: 2024-06-21 13:26:57
Rating: 5
Comment: The service I receive at this National Car Rental location is always above par. The team at LAX truly goes above and beyond in order to provide and maintain a memorable customer experience.
Name: G*** B*****
Date: 2024-06-21 13:26:30
Rating: 5
Comment: The skip-the-counter, quality of vehicle rxperiences are the reasons I rent exclusively from National. That said, the vehicle return process was extremely disappointing because the published address for drop-off was listed as the yet-to-be-completed new facility across the street from the current National site. It took two guys with Masters degrees, Google maps, and a bit of luck to find the drop-off location. It’s understandable that National is looking forward to this new facility, but you need to do a better job of serving those who are currently renting vehicles from you.
Name: B****** S******
Date: 2024-06-21 12:17:34
Rating: 5
Comment: Always a pleasant and professional experience National Car rental. I always rent from them unless their dont hace availability. But their service is 100% top notch.
Name: F******* F****
Date: 2024-06-21 08:09:19
Rating: 5
Comment: Always a breeze with National. We had a really nice vehicle that was clean and very new. Quick pick up and return process.
Name: G******** A****** H********
Date: 2024-06-20 14:02:34
Rating: 5
Comment: It is a great service and very convenient. The car I rent was very nice and hybrid which is my priority right now.
Name: R** C*****
Date: 2024-06-17 17:33:26
Rating: 1
Comment: The pick up bus drivers are rude and obnoxious. Not happy with the lady’s treatment. She’s saying things no one can hear and tells me we’re full you cant get on when clearly there was room and I only had one carry on and just me. I didn’t mind waiting for the next bus, but she just was rude and a bully. Not impressed with her customer service. She should take a class on how to speak to people politely. I wish I got her name.
Name: C*** M******
Date: 2024-06-17 16:46:49
Rating: 5
Comment: Hey thank you National! My wife and kids loved picking out their own vehicle on the Emerald Aisle. We got the big Jeep Wagoneer. That turned out well with the large gas tank enabling long drives without stopping and plenty of room for kids to spread out. Easy to drop off too at a different airport than pickup location.
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Name: P*** B******
Date: 2024-06-17 14:31:50
Rating: 5
Comment: I have been a member for a long time and no other rental company comes close to the convenience of National. Big shoutout to the staff at LAX as they are just the best. I rent over 180 days a year so I know what I am talking about. You can actually talk to a real person if you need help, very rare nowadays.
Name: M*** a** I******* S******
Date: 2024-06-17 14:01:44
Rating: 5
Comment: National car rental is so easy to rent with if you have the APP, and with their emerald aisles you just find a car you want and go without having to stand in line.
Name: j** t********
Date: 2024-06-15 20:35:27
Rating: 4
Comment: We were running late to return our car and called slightly after five. All I got was you were closed, no information about after hours return. We got online to find out after hours return process. When we returned it, my husband stepped out of the elevator and fell off the curb. He fell hard. The curb was painted black, or orange or yellow. You are just waiting for someone to sue you.
Name: J******* C******
Date: 2024-06-14 19:29:09
Rating: 2
Comment: Most important is the fact that the driver set my suitcase outside of the bus at the wrong terminal. We needed to get out at Terminal 5 at LAX and the driver took my suitcase out and set it on the curb at Terminal 3. You can imagine the panic that ensued when we got to Terminal 5 and I did not have my suitcase (containing several valuable items). He was in such a hurry, he did not take the time to make sure that all suitcases were picked up. He set them all out then hurried back on to the bus and drove off. Luckily I was with my daughter who volunteered to RUN back to the previous terminal stops to see if by chance my suitcase was still there. When she got to the Terminal 3 stop, there was my suitcase sitting out on the curb all by itself. I considered myself extremely lucky. I learned to never trust your bus drivers to only set out the exiting passengers luggage. Had someone stolen it or had it been taken by security I dont know what I would have done. Please, please instruct your drivers to at least watch the luggage until it is all picked up or be more careful about identifying each passengers luggage before setting it outside. This experience has completely soured me on National Car Rental. The only reason I gave it any stars was the helpfulness of the person checking me in when I got the car and the ease with which we returned the car.
Name: W***** K**** (*** �*****
Date: 2024-06-13 11:27:47
Rating: 5
Comment: Plenty of cars to choose from. Great service. If you are a member of Emerald Club, you can walk to the correct aisle and grab a car. Super easy, barely an inconvenience.
Name: J** M*******
Date: 2024-06-12 04:58:35
Rating: 5
Comment: Rental car locations are a long shuttle bus ride to and from the terminal. National had a wide variety of cars. Made it easy to find the best one for our vacation
Name: P****** K****
Date: 2024-06-12 02:51:16
Rating: 3
Comment: Our experience returning our rental was quick and easy. This place is very busy and has shuttles running to the airport and the hotels. See you soon National.
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Name: M******* B********
Date: 2024-06-11 13:59:32
Rating: 5
Comment: Very smooth experience getting our car. Literally just walked up. Got in and left. Check out was extremely easy as well. Took maybe one minute. I would definitely come back and use National again!
Name: l*** s********
Date: 2024-06-10 16:25:06
Rating: 5
Comment: I am a loyal customer with National !! I have tried other brand car rentals that always had a problem. Whether it be the transaction or the condition of their vehicles.National has never let me down. Great clean late model vehicles and the easiest check out system. Returning your vehicle is always met with a happy smiling staff to look over the return and asking how your trip was ! Amazing!! Thank you National car rental for continuing to show professionalism and keeping the customer first !!!!
Name: D**** F*****
Date: 2024-06-10 14:26:01
Rating: 5
Comment: The National team made my experience great. After getting a flat tire they were able to set up a car switch for me and helped with everything in between. I will never go anywhere else!
Name: D*** A*****
Date: 2024-06-06 16:28:39
Rating: 5
Comment: Always my go-to car rental company at airports. Nationals pick-your-car, Emerald Aisle, never fails me. The staff reps at any location are always helpful. I would like to see more Nation offices outside the airports, local offices.
Name: J**** R*****
Date: 2024-06-06 15:21:47
Rating: 5
Comment: The LAX service provided by Burnita was awesome! She was very knowledgeable, understanding, passionate about her work and extremely professional. The car we rented was perfect for our needs... National Car Rental remains my rental car company of choice!
Name: S*****
Date: 2024-06-05 18:05:27
Rating: 5
Comment: Great, quick service. Car was very clean and in good condition. Return was quick as well. Shuttle back to terminal was very slow because of heavy traffic in the airport, so make sure to plan around it.
Name: B**** P*****
Date: 2024-06-05 12:41:10
Rating: 4
Comment: Although I had to wait 45 minutes to get a car while at the Los Angeles airport, I still love the fact that I can pick out my own car. The staff is always very courteous, professional and helpful. Easy in and out with National.
Name: O*** A*******
Date: 2024-06-04 15:06:33
Rating: 5
Comment: Wonderful and seamless service. The staff was super friendly and respectful. I was in and out of there in less than 10 mins. Wide range of cars to pick from as well!
Name: D**** C****
Date: 2024-06-04 12:16:24
Rating: 5
Comment: I love the idea of picking the care i want. My only suggestion is that they have someone there to help you familiarize yourself with the working of the car as all models are different and just finding the lights, at night, can be a chore.
Name: A (******
Date: 2024-06-03 12:36:35
Rating: 5
Comment: I wouldnt rent from anyone other than National. Their Emerald club is excellent as you can rent a mid-size vehicle and take any vehicle thats available in the lot, except luxury of course. I have rented from different locations. Not all have Emerald club available, so youd have to check first. I base my airport selections based on those that have a National car rental open 24hrs and have Emerald club. All the staff Ive ever encountered are super nice. Never have I had a negative experience. This last time was out of LAX on Memorial Day weekend. Theyre vehicle selecting were slim, but they were washing vehicles and getting them to the lot quickly. Theyre drop off is so quick and convenient for air travellers. I highly recommend.
Name: R****** R*******
Date: 2024-06-03 12:28:38
Rating: 5
Comment: I am an emerald aisle member and have been for many years. National makes it so easy to get a car. Their employees are always friendly and helpful.
Name: R***** V************
Date: 2024-05-31 12:49:24
Rating: 5
Comment: I had a very good experience with National, the staff was nice and even pulled up my car so I didn’t have to go search for it. The car was clean and didn’t smell like smoke like some rental places I have been too. Check in and check out was easy and didn’t have a problem with any delays. Coming in and out of LAX was fast and easy.
Name: G****** V******
Date: 2024-05-31 03:48:13
Rating: 5
Comment: We had to swap cars and the manager at this store took the time to take care of us. We got to the store right at closing time but the manager did an excellent job and did a quick swap of vehicles.
Name: M****** C**
Date: 2024-05-28 17:52:03
Rating: 5
Comment: Our experience was good. Process was straight forward and fast. We had doubts regarding the free shuttle from the airport terminal as there were signs but they werent clear enough and we werent sure we were at the right place. There were National shuttle bus passing us by that made us think we were in the wrong place. We felt lucky that we were in the right place so might need to look into that in case other people gets lost. Overall very good and will definitely recommend to our friends and family.
Name: L*** O*******
Date: 2024-05-27 14:21:34
Rating: 5
Comment: I’ve rented from National at the LAX location many times. They really have their act together. You get the car very quickly, and returning it is even faster. The rates are similar to other places, but the experience is superior!
Name: J*** A*
Date: 2024-05-24 14:14:16
Rating: 5
Comment: Never had a bad experience at a National Car Rental and my most recent experience at LAX was no exception. Very friendly staff, very clean facility, quick and easy check in/check out, shuttle buses between terminals clean and running very frequently. Nothing but good things to say. National keeps me coming back no matter which airport.
Name: T
Date: 2024-05-22 15:37:16
Rating: 4
Comment: Always had a good experience here. Great clean cars. Location could be better but all rental lots at lax are far. National could improve the shuttle bus schedule or route. At terminal 7 had to wait an hour for the shuttle when competitors kept stopping by. Shuttle drivers are awesome though thank you natalie l
Name: T**** N*****
Date: 2024-05-22 11:37:35
Rating: 5
Comment: This was the first time I used National and it wont be my last. Everything from the check in process to returning the car was great. It was very quick and easy. The staff was very nice and helpful.
Name: T***** W*******
Date: 2024-05-22 02:07:23
Rating: 5
Comment: Awesome service and fast. I was in LA for training for two weeks and my job tried to put me in a little Corolla haha. The service rep at the desk was awesome and told me to chose any car I’d like(excited for first time in LA as an adult) and he also gave me spots to try, places to visit and things to do! Shoutout to National for their great hospitality. I forgot his name but his mom works there to! I had the wagoneer ! Beast of an SUV
Name: R*** C*********
Date: 2024-05-20 20:43:41
Rating: 5
Comment: National is always excellent and miles ahead of the other companies. I had a fantastic rate for my Audi A4. The car was clean as a whistle, in perfect shape, under 5k miles and just what I was hoping for. The staff at check in, exit gate and return were kind, friendly, professional and efficient. Drivers were kind, helped load and unload bags with a smile and the waits for pick up and return to the airport were not long. Highly recommended!!!
Name: S*** L*****
Date: 2024-05-20 15:19:23
Rating: 5
Comment: Ive been a long time Emerald Club member and have always had pretty smooth experiences renting vehicles where everything went just fine. This time, I had a wrinkle. I lost my key fob and so began a day when I first was very disappointed in Nationals customer service until near the end when my adventure ended on a high note and proved that its when things go south, its how the company responds to your issue that determines whether theyre a good business to deal with and I will remain a loyal National customer as a result. When I reported the lost car fob, National responded quickly saying they would dispatch a tow to get the car and would send an Uber on their dime to take me to a local Enterprise location where a replacement car would be assigned to me. Great, except the Uber dropped me off at the incorrect address leaving me stranded. I called the local office and was told that there was no paperwork for a car for me, they had heard nothing about it and moreover, even if there was paperwork, there were no cars available and they were closing in less than 10 minutes. I was advised that I could likely get a car at the LAX location and they would arrange that and another Uber to take me there. I was transferred to a line that after a seemingly endless message, it ended with telling to call back during business hours and then went dead. Suffice to say I was not amused.I elected to call my own Uber and when I arrived at the LAX location was told that there was nothing in the system about a replacement car for me. It took some time, but the 2 guys whos names I dont remember were remarkably patient and diligently tried to get the system to conform to the situation. It seemed to take forever but eventually they worked it out and said from here I could go choose a vehicle and leave the lot. Before leaving, one of the guys apologized profusely for the difficulties Id experienced and asked what he could do to at least partially atone. I told him it was not his fault and he personally had nothing to be sorry for. He then asked if I had paid for my ride to LAX and I told him I did. He then asked for the cost of the ride and said he would take that off the invoice total and following that, offered to credit another $50. While I would not get back the day this whole thing had cost me, I was impressed at the attempt to offer me some degree of offset and that a local employee was empowered to do something for the customer. In the end, losing the fob was entirely my fault but the way National stepped up to deal with the situation despite some setbacks was impressive and I remain a loyal customer.
Name: A***** V*****
Date: 2024-05-20 11:30:00
Rating: 5
Comment: This is really the best rental experience - everyone is so nice and easy to work with. Johnny in particular is just wonderful. I go out of my way to rent from here because of how kind everyone is.
Name: A****** S***
Date: 2024-05-18 20:25:59
Rating: 5
Comment: I visited this National rental location for business and was immediately impressed by the fantastic customer service. As other reviews mention, you take a complimentary shuttle at LAX and it drops you off. Since I’m an emerald club member (free and just worth it over all), I was able to skip the line and select a car. I was immediately greeted and directed where to go to find my car category. We discovered together that there were no more mid-size SUV’s. This is where the customer service really takes off. Mousail was extremely solution-oriented and offered a Maserati for the inconvenience. What an upgrade! We had an extremely enjoyable experience from start to finish. Happy to now be a loyal National customer thanks to Mousail!
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Name: K***** T
Date: 2024-05-16 13:50:21
Rating: 5
Comment: National was overall a great experience. I didnt have to wait in a long line, my rental was driven to me, when I had issues with my first rental, they switch it out very quickly. Awesome experience! Cars are well maintain.
Name: G***** S****
Date: 2024-05-15 14:15:07
Rating: 5
Comment: Can I tell you I always worry about going to LAX and renting a car? I have to say this was not the case with National. I was so easy to jump on the shuttle and get the car that was clean and ready to go! It really allowed me to not worry and enjoy my time with my family. We took the car all over LA area and not a problem! Returning was equally easy! Thanks Team LAX-National!
Name: C***** D
Date: 2024-05-13 11:55:42
Rating: 5
Comment: Fantastic experience at National Car Rental at LAX Airport. The staff were very friendly and accomodating. As an Emerald Club member the process is easy: choose a car, show my DL and credit card, and go. The car return process was simple as well. I travel a lot and have tried every car rental company, but National is by far the best one.
Name: m***********
Date: 2024-05-10 16:15:49
Rating: 2
Comment: Car was fine, mechanically. It clearly wasnt cleaned before we go it. Smelled like cigarettes and there was vomit ON the 3rd row seat. The few other available cars we saw also werent clean. Seems to be an issue with them
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Name: C**** T****
Date: 2024-05-10 13:06:22
Rating: 4
Comment: Took a Wagoneer from the Executive row. Nice SUV but way too big for my purposes. Rental return hard to find. Need more signage. Agent who met me when returning the car was friendly. Plenty of shuttle busses to return renters to terminal.
Name: m*** e****
Date: 2024-05-09 17:05:18
Rating: 5
Comment: We were greeted in the parking lot and with a short conversation we were able to get the best vehicle for our trip. Turning it in was even easier and we were able to get to our flight quickly. I would recommend this company for all your rental services.
Name: L**** H*********
Date: 2024-05-08 16:31:21
Rating: 5
Comment: Pick up at LAX was quick and easy as an Emerald member, though there were only a couple sedans to choose from so I ended up with a small SUV. Drop off with Ryan at Ontario Airport was extremely fast, efficient and effortless on my part. Thank you National!
Name: A** B****
Date: 2024-05-08 14:46:50
Rating: 5
Comment: We loved our driver, Aaron, that took us to the terminal in LAX.He was very funny, reliable and professional.
Name: N*** G*******
Date: 2024-05-08 11:09:29
Rating: 5
Comment: I love emerald aisle, fast and easy. Car was clean and ran perfectly. Always get great service in LAX and San Diego,
Name: S****
Date: 2024-05-08 03:11:38
Rating: 5
Comment: My first experience there was a little rough but wow, did they make it right!I arrived to LA on a business trip and took a Mazda CX 30 because that was the closest thing available to fit my needs. It just wasn’t large enough for my needs on this trip. I returned the following day and expressed my concern to the friendly and very helpful staff.I left with a much larger vehicle that not only meets but exceeds my expectations and needs for my trip at no additional cost to my company.The National team is what makes this review 5 stars. I spoke with a friendly lady and we struck up a conversation about my hometown, Seattle. Her daughter is giving her dissertation in Clinical Psychology there in August. I was able to provide her with some local things to check out and she couldn’t have been friendlier.I appreciate people who go above and beyond to make an experience not just good, but GREAT! That level of customer experience obsession is hard to find and she delivered. Exception to the norm happily and gratefully found!Highly recommend becoming an Emerald Club member. This allows you to bypass the line and go directly to the Emerald Club row where you’re able to select a car and go. Your membership tier will allow you to select better cars as you go along. If you’re a frequent traveler for work like me and can achieve that status quickly, there’s nothing like it. Joining is free.
Name: D*** D***
Date: 2024-05-07 23:06:16
Rating: 5
Comment: The best car rental service. Very courteous and always willing to go that extra mile. Ive been renting with national for 7 years. Awesome crew.
Name: D**** N***
Date: 2024-05-07 19:14:15
Rating: 5
Comment: Had an absolutely wonderful experience with National at the Los Angeles International Airport location. They were able to put me in a nice nearly brand-new car and the representative (Olevya Grogan-Ford) went over and above to help me work out a plan that would support my business rental and then transition to a personal rental so I could stay a few extra days in Los Angeles. She was amazing and I really appreciate her kindness.Best Regards,Danny
Name: J**** B*****
Date: 2024-05-07 19:07:58
Rating: 5
Comment: Completely satisfied with my experience, especially when I drop my vehicle off at SMF Sacramento international airport. The representative Savannah was very kind and helpful and I appreciate that.
Name: J***** F*******
Date: 2024-05-06 16:47:42
Rating: 5
Comment: National was great!! Shandolynee and Sharon at the LAX location took the time to make sure I was taking care of and even made sure I had the necessary accommodations. I really appreciated the attention to customer service will definitely be coming back!
Name: S****** R*****
Date: 2024-05-06 02:26:50
Rating: 5
Comment: Maggie at the SNA location was great! She was professional and quickly took care of an issue we had. National is lucky to have her as an employee.
Name: M*** & P*** S****
Date: 2024-05-03 22:46:34
Rating: 5
Comment: We were able to get the car we wanted, since my hubby is an Executive with National. Then Brian was so nice, to help me find him, when I got there later and even helped with my luggage. It really shows great leadership, when you can help do any of the jobs needed and drop what your doing to assist a customer.
Name: I*** B**
Date: 2024-05-03 12:50:14
Rating: 5
Comment: Rent periodically and impressed with their friendly staff at most locations. I am quite satisfied after each rental and its consistent. Good job National, I highly appreciate your noticeable efforts!
Name: K**** S*******
Date: 2024-04-29 23:17:29
Rating: 5
Comment: Love being a member of the Emerald Club! Pay for a Jetta sized car, but get your pick of whatever is in the Emerald Isle. We never know what were going to be driving, its always an adventure, but it has always been way more premium than a Jetta. Typically some brand of SUV.
Name: A***** K
Date: 2024-04-29 12:11:30
Rating: 5
Comment: Renting a car is a pain in the neck, National makes it easier. As soon as I get there a team member comes to me to ask if I need assistance. I dont have to try to find someone, they come to me to help. The cars are always immaculate, getting in and out of the rental area is always easy and returns are just as fast. Thank you National!
Name: M*** T*******
Date: 2024-04-29 12:01:09
Rating: 5
Comment: Very good experience at this location. Rental was smooth. Return was excellent. Great selection of cars. Couldn’t want any more.
Name: E*** S******
Date: 2024-04-29 11:42:50
Rating: 5
Comment: Drop off from LAX was fine, getting a car and returning the car were both easy and quick. The complementary shuttle service to hotels near by LAX was also a plus.
Name: a***** l*****
Date: 2024-04-29 11:31:44
Rating: 3
Comment: The experience of picking up the car was easy I was asked if I wanted to prepay for my gas. I said that I would. When I got in the car I tried to link my phone to the gps. I was never able to get it to work. The car drove fine and got me to where I need to go. Upon return of the rental a very nice man greeted me. He asked if I had filled my tank . I said know because I had prepaid for it to be filled upon my return. He had no record of this and said I could dispute the charge. I asked why he couldn’t help me fix this misunderstanding. He said he wasn’t able to and I had to catch my flight. I was not happy about this. Now I have to call and dispute a charge that I didn’t ask for. This situation made me a bit annoyed. I hope I don’t experience this again .
Name: A****** G*****
Date: 2024-04-28 02:38:53
Rating: 1
Comment: They hire a third party agent who steals business from other car hire companies by putting bogus customer service numbers on the Google search results for those companies. The agent, kradflyllc, makes false promises, charges more than the National listing on Priceline, and gives a bogus name and number to call if there are problems, then sends a confirmation email with the National logo in the corner. When this arrangement led to me being refused a car at the National counter, I called National and they took my information, said someone would call me back. More than 24 hours later, no one has. No refund.
Name: J*** R******
Date: 2024-04-26 14:01:06
Rating: 4
Comment: National has been pretty good in general over the years. I got an email asking me to fill out a review on the most recent rental, and Im taking a star off for lack of signage to their LAX rental car return. I also dont like getting multiple emails from companies asking for reviews. Most other times I rent with them its 5 stars.
Name: S*********** R************
Date: 2024-04-26 09:25:57
Rating: 5
Comment: Best place to rent a car . I am an executive elite member usually rents like more than 100 rentals a year but literally feels this is the best place . Most of my luxury car rentals come from this place every time when I show up and show your executive elite status u will get a surprised with a luxury car . Such a warm welcome really makes your day . Whole national team in LAX are really a great friendly team . I travelled most of the states but this is the best National team in all aspects. A special congrats for the whole team .
Name: I**** L***
Date: 2024-04-25 12:34:08
Rating: 5
Comment: National was great, easy to pick up and return. Special thanks to Jay who checked us out when we returned, he explained the bill and was very helpful if getting us on our way back to the airport. Great experience.
Name: F***** S
Date: 2024-04-25 05:11:19
Rating: 1
Comment: Paid for a premium suv and once we got there they did not have anything but regular SUVs. Manager said they would compensate for the issue but never heard back from them after many attempts to follow up. Many other better rental companies to choose from.
Name: M****** D*****
Date: 2024-04-24 13:24:11
Rating: 5
Comment: Friendly, accommodating with a great selection of cars, trucks and SUVs. Very flexible if I have to drop off a vehicle earlier or even hang onto a vehicle longer.
Name: D***** T**
Date: 2024-04-23 16:12:52
Rating: 5
Comment: Easy to pick up and return car. I like how the set up was self-served in LAX. Car was clean and ran smoothly. Shoutout to Jeffery (pick up) and Miles (return) who are helpful and friendly and made my trip pleasant through and through
Name: R****** F****
Date: 2024-04-23 00:19:02
Rating: 2
Comment: I have executive status, which entitles me to take any car in the lot, apparently that excludes 15 passenger vans. I dont know why. anyways, there were 3 parked in the lot, and I was not allowed to take one under my reservation. I had to take a walk up price which was more than $100 more than had I reserved that van prior! I dont know why 15 passenger vans are different, but why is the walk up price more than the reservation price? anyways make sure to prebook and if your executive, make you dont need a 15 passenger.
Name: G***** K****
Date: 2024-04-22 21:24:40
Rating: 5
Comment: Mousael,The I was truly impressed by your professionalism and willingness to find a solution. I don’t think I have experienced such care from a company like what you provided in a LONG time. Typically I used to avoid National Rental car but this experience has completely changed my perspective and quite honestly better care than I have ever experienced being Presidents Circle at Hertz and Presidents Club at Avis. Your dedication & care is what more of this world needs.Thank you!
Name: T**** K******
Date: 2024-04-22 20:33:50
Rating: 5
Comment: Easy Pickup and Return! The employees were friendly and professional. During the Pickup we needed to change vehicles due to the lack of availability of SiriusXM. She then helped us with another technical problem in the new rental. This all happened in a few minutes so we were ready to go ten minutes after we arrived at the National Car Rental location. It was a Very Good Experience!
Name: M***
Date: 2024-04-22 18:30:39
Rating: 2
Comment: Absolutely brutal shuttle experience from LAX to the National lot. Wait 10 minutes to get picked up, sit in bumper to bumper traffic for 30 minutes. Zero finesse by the bus driver to get through traffic faster. Too many stops we pulled in behind another National bus. Terribly inefficient.
Name: S** S***
Date: 2024-04-22 11:55:12
Rating: 3
Comment: Wanted to change my card my file for this trip and went to the counter they told me to go to exit booth. Exit booth was backed up, the woman didnt scan the car or even look at my license but made it a point to have me sit there while she called front desk to ask why “somebody” wasnt doing their job. At that point I didnt even bother with changing the card she opened the gate and flagged us through with no rental agreement. Worked at erac for a number of years, this experienced was not to the usual standard . Must have ran the plate or scanned on the way out bc charges came through normal. Car was exceptionally clean.
Name: P*** P*****
Date: 2024-04-19 13:31:53
Rating: 5
Comment: Easy pick up, great guest service, great return. Shuttle service was run well, considering the LAX traffic. Only thing is shuttle driver could have said that the TERMINAL 3 drop off was closed
Name: B*** E
Date: 2024-04-19 00:59:05
Rating: 4
Comment: Rented a car this morning. Things went pretty smoothly between the bus and checkout process. Originally went to the rental counter and interacted with a somewhat rude staff member because my reservation said I first needed to check in with them. She seemed frustrated that I was talking to her at all rather than just grabbing my car and leaving. Hopefully just an off day for her
Name: R** C**
Date: 2024-04-18 12:06:40
Rating: 5
Comment: Great experience from start to finish. Jeffrey Romo, the Station Manager at LAX, was quick and attentive. He even offered a complimentary upgrade! Excellent service, which is why I dont rent with any other company.
Name: M*** P****
Date: 2024-04-16 04:31:40
Rating: 5
Comment: We have used National for many years, and we are big fans of their Emerald Club program.You just make a reservation, pick any car you like from the Emerald Aisle, and just drive away! (Just a look at your driver’s license as you leave the lot)We have always got really clean and reliable cars from National, and have never had any issues with them, as we have had with other rental companies.Their prices are always competitive, also.We will keep using National wherever they are located when we travel.
Name: D***** F****
Date: 2024-04-15 14:54:54
Rating: 5
Comment: This location had a variety of cars to choose from. The staff guided us and the check out went very smoothly. It was very nice especially since we arrived so late. No standing in lines! Just literally walked up to the car got in and drove out.
Name: R****** R
Date: 2024-04-15 13:55:13
Rating: 5
Comment: The check in representative went above and beyond to understand and notate a few issues we had with the rental vehicle during our rental period. He offered to refund a portion of our rental to make up for a few shortcomings of the vehicle.
Name: A**** C******
Date: 2024-04-15 12:51:46
Rating: 5
Comment: Rented last week from the LAX Nationwide. When I returned the car I was fortunate enough to get on a bus with the best bus driver I have ever met. My stop was the last on his trip around and he joked with us that he would take me home with him. He was funny and kind and High energy and it made my morning. Always a great experience with National but this one topped them all!
Name: S**** S**
Date: 2024-04-13 21:34:33
Rating: 1
Comment: Absolutely TERRIBLE shuttle service to and from LAX and the car rental center.We waited almost an hour at LAX on a Tuesday night to get picked up and taken to National. Meanwhile, we saw MULTIPLE Avis, Hertz, and other rental company shuttles stop by and pick up passengers.Going home the shuttle dropping us off at Terminal 7 WAS PICKING UP PASSENGERS AT THE SAME TIME! The driver packed the shuttle so it was near impossible to get off. YOU SHOULD DROP OFF ALL DEPARTING PASSENGERS FIRST BEFORE PICKING UP!DON’T USE NATIONAL AT LAX!!!
Name: P*** L*****
Date: 2024-04-13 00:10:48
Rating: 5
Comment: The rental was actually Alamo, but it is at the same location. Personnel were helpful. The car was clean and low mileage. The return was quick and easy. The best thing wad they provided a shuttle service to the hotel I was staying at overnight before a 6am flight the next day.
Name: E**** B****
Date: 2024-04-12 13:28:32
Rating: 5
Comment: Always love National. As an Emerald Club member, it makes my trip easy and fast. The selection of cars you choose yourself is excellent. And the checkout process seamless. On this trip, Jay who checked me out was outstanding. And there are always plenty of buses available to get to/from the airport.
Name: D***** S******
Date: 2024-04-11 13:27:24
Rating: 5
Comment: The check-in and check-out processes were very smooth. We received great customer service, especially when we arrived to drop off the car. And they had a wide selection of cars and SUVs, including electric. Would definitely recommend.
Name: w****** v*****
Date: 2024-04-10 15:24:04
Rating: 5
Comment: This is absolutely the Best rental company there is, beautiful cars most amazing helpful people at the terminal, easy to rent a car. Easy to get in and out, Ive been using them for 15 years and will never go anywhere else. Thank you, national.
Name: a** o*****
Date: 2024-04-09 15:40:52
Rating: 5
Comment: Jeffrey Romo, the station manager at LAX, went out of his way to accommodate us!! As always, the best service!!!I use rental cars every week, sometimes in different cities, and I wouldnt rent anywhere else...
Name: S**** S
Date: 2024-04-09 12:39:15
Rating: 5
Comment: Great selection of cars in the executive aisle (picked up a brand new Rogue with 3 miles on it), and took me all of 5 minutes to load up the car and be out of the parking lot! The shuttle came very quickly and the drivers were all very friendly and helpful. The return process was even smoother and rounded out an incredible rental experience. I can’t recommend National over the other brands enough!
Name: B*** B*****
Date: 2024-04-08 19:18:16
Rating: 5
Comment: I would like to thank Julia!After a very long travel day,Julia welcomed me by name,was friendly, professional, and I felt she truly valued me as a customer by asking me “if my experience with the car and renting from National met my expectations and if I encountered any problems “I have rented a lot of cars, and can honestly say No One has ever asked me those questions before.Julia is a great example of an employee that cares about delivering superior customer service.Please let her know, her extra effort outshines the competition.Thank you for the great experience!Bill Bradke
Name: A**** R******
Date: 2024-04-08 14:45:15
Rating: 5
Comment: Wonderful experience at the LAX location! Burnita was very kind and very professional. She was able to take care of me and put me in a car within minutes. She understood my desperate situation and handled it like a pro and a boss. Please give her accolades AND A RAISE! Because of her, I was able to conduct my business over the course of the week. Thank you, National, and THANK YOU BURNITA!!!
Name: C********** Y****
Date: 2024-04-08 13:22:12
Rating: 5
Comment: For my latest rental at LAX, National offered a nice selection of relatively new and well maintained cars (the Malibu I chose was brand new with 49 miiles on the odometer). Excellent and speedy service too, both on rental and return. Much appreciated!
Name: J***** W*****
Date: 2024-04-05 11:47:18
Rating: 5
Comment: National Car Rental at LAX is always an excellent experience. Selection is varied (and theres never a shortage of cars) but equally as important the staff are terrific. Friendly, helpful, everything you need and want. Great location!
Name: B*** K*****
Date: 2024-04-03 13:45:18
Rating: 5
Comment: My flight from NYC to LAX was delayed 3 1/2 hours but still found a good selection of cars in the Emerald Aisle. Great service as usual and quick in an out!
Name: E*** A*******
Date: 2024-04-02 07:03:49
Rating: 5
Comment: I visited the LAX National airport location multiple times this past month. Faven and Mousael, where do I begin? They provided excellent service and went out of their way to accommodate my needs on multiple occasions. There have been days that were extremely busy but Faven has consistently exemplified skilled customer service and navigated my requests professionally and consistently every single visit. I refuse to offer my business to any other company so long as this team remains as amazing as they have been! Thank you Faven, Mousael, Olevya, Michelle and everyone on the team so much
Name: B***** P***** B*****
Date: 2024-04-01 23:02:47
Rating: 5
Comment: I always have a great time renting a car from National. No matter which airport I get the car from the people are ALWAYS very help, friendly to make sure all my needs are met, When I returned the car at OHare week, Tony assisted me in making sure I had all of my luggage. This is a big deal to me as I have lost ideas due to leaving items in the car. I am a constant National renter.
Name: D***** L**
Date: 2024-04-01 19:18:14
Rating: 5
Comment: Easy rental, in and out quickly. Shuttles picked up outside terminal with barely any wait and not crowded either. Had executive status so just picked up any car from the lotto (got a PHEV Hyundai Santa Fe with 4k miles) and drove out quickly. Easy access to the 405 highway. Return was equally as easy, and had to rearrange some luggage at drop of but they did not not rush me at all. Would rent again from this location. Tip: use bathrooms somewhere at airport before leaving as bathrooms around LA hard to find apart from mcdonalds!
Name: L*** P******
Date: 2024-04-01 11:57:12
Rating: 5
Comment: Great rental experience. Lots of selection and fast service through the Emerald Aisle. Return was super convenient too. They were ready for me and I was able to exit my car. Very professional staff too!
Name: T*** W***
Date: 2024-03-31 22:55:24
Rating: 5
Comment: Easiest rental location! You simply jump on the b us and head for the Emerald club aisle and choose a car. There are always many great cars to choose from of all sizes. And you are on your way. returning the car was the same experience. You pull in and jump back on the bus! And always greated with a smile:)
Name: K** H
Date: 2024-03-31 14:28:04
Rating: 5
Comment: Customer Service at National (LAX) is 10/10. I was able to select any car as an Executive Elite and got a free upgrade from full size. Staff was super friendly and extremely helpful.
Name: M****** V******
Date: 2024-03-30 05:48:08
Rating: 5
Comment: Myles at lax car return was awesome. Very energetic and friendly. He really eased the stress of getting checked in unloaded and off to the airport.
Name: B***** M****
Date: 2024-03-29 12:12:55
Rating: 5
Comment: I want to commend the team at National Rental Car LAX and LAS. My experience was perfection from pick up at LAX to drop off at LAS. Every touchpoint during my rental was handled by highly engaged National associates. Thank you!!
Name: T**** S****
Date: 2024-03-29 11:41:48
Rating: 5
Comment: Amazing customer service with National every step of the way. Love being able to pick a great car and drive it right off of the lot. Special shout out to Matt and Sergio in Palm Springs who went above and beyond to ensure I was happy and had a great experience. Never want to use another rental company!
Name: R****** E*******
Date: 2024-03-27 14:18:18
Rating: 5
Comment: I love that I can go pick out any car in the Emerald aisle of models I chose and be in and out of National Car Rentals in minutes. Their staff are polite and helpful. My Emerald Aisle membership is a keeper.
Name: L***** B*****
Date: 2024-03-26 17:32:36
Rating: 3
Comment: National near LAX - As always, the staff is quick and efficient. Im from Honolulu, and travel to the neighbor islands for work weekly. My company has an account with National, so I also tend to use them for my travel. I look forward to my trips to LA because the Emerald Island always has much nicer cars than the Hawaii rental offices. Still, this trip was different, and the cars that I would normally be drawn to were not available for the reservation that I made. I use the one-click option every time I book, but it appears that there is a new tier that I was unaware of, and this started the trip out differently than expected. The car that we ended up with was clean and ran as expected.
Name: S**** B*****
Date: 2024-03-25 21:09:40
Rating: 5
Comment: I picked up and returned my rental at 2 different locations/cities and the experience was simple and efficient. The reps I worked with were very pleasant and helpful. National continues to be my go-to for car rentals
Name: J*** K****
Date: 2024-03-25 13:46:58
Rating: 5
Comment: We recently rented a car from National Car Rental at LAX. My wife needs to ride in a wheelchair. I had no idea that National would accommodate disabled people so well, but when we returned the car, we were very pleasantly surprised. The staff at LAX National Car Rental were all helpful and friendly, and the ramp on the shuttle bus worked fine. The shuttle bus driver patiently explained things to several customers.
Name: A***** R******* (******
Date: 2024-03-25 12:31:13
Rating: 5
Comment: So easy and convenient compared to other rental car agencies. After your first rental, no standing in a grueling line or getting stuck with a car you don’t like. You just walk to the aisle, choose your car and drive to check out where they scan your car and ID, then drive away. Drop off was just as seamless!
Name: M*** C* S******
Date: 2024-03-25 12:09:01
Rating: 5
Comment: Easy booking/pick up, clean car that I desired, full tank and fast check in by courteous receiver. Convenient bus shuttle to/from rental center with timely regular buses. I was only passenger on one bus and the bus still followed schedule not waiting for bus to fill up.
Name: A**** A*******
Date: 2024-03-24 08:08:08
Rating: 5
Comment: The car pickup process was smooth and efficient, allowing me to select a vehicle from either the exclusive or basic aisles, regardless of my account class. The interior of the car was clean and well-maintained, although there were some minor scratches on the exterior. To be cautious, I took pictures and videos of the scratches in case any issues arise later. Returning the car was also hassle-free and quick. However, the shuttle took roughly 40mins to transport us to the terminal, which was a bit time-consuming. So, account for that!
Name: P*** V******
Date: 2024-03-23 00:56:26
Rating: 1
Comment: Whole experience was great, from the shuttle to the rental lot, check in and check out was great with Miles, 5 stars until then. The driver of shuttle #31, Wednesday, 20 March 2024, approximately 1610, was extremely rude and ruined entire experience. We fly into/out of LAX about once every five years and first with Hawaiian. She never asked us what airline when we got on or even when we were at the last drop off, never announced Hawaiian but did announce others. When I asked if we were going back to the rental agengy she said yes and I asked about Hawaiian and she smartly replied that she called out Tom Bradley twice, which she did, but not Hawaiian. Because of this experience, you have lost a customer, we will not be using National any longer, even though we receive a discount through the PGA of America. I will pay more for better service and good luck.
Name: R*** G
Date: 2024-03-22 23:32:27
Rating: 5
Comment: Brittany and Feven at LAX were great, very professional and helpful providing the best customer service. As an Executive Elite member I appreciate when people go the extra mile specially when an issue arises. I swapped trucks and everything went well. Also, kudos for an amazing service to Patricia at the rental return in SNA. National always goes the extra mile to assist and provide amazing service. Thank you to all the workers that make each rental unique and easy.Rick G.
Name: L**** L****
Date: 2024-03-21 15:31:09
Rating: 5
Comment: National is the best. LAX is a super busy location but Jay made my check out process a breeze. He even offered to lift my luggage out. Thank you Jay for being so friendly and providing outstanding customer service.
Name: R**** P******
Date: 2024-03-20 13:25:46
Rating: 5
Comment: Very smooth rental process. You are picked up from LAX airport by bus and dropped to the car rental location and similarly dropped to the airport when you drop the car back. The staff at National are very courteous. I’ll specially mention Feven who made sure that we get a comfortable car for 8 people. She went out of the way to arrange this for us. At the same time, during return, Julia was very courteous and helpful as I was late by 8 minutes. Overall great experience with National at LA.
Name: r*** h***
Date: 2024-03-20 12:09:59
Rating: 5
Comment: We had our best car rental experience …….ever! Pasha found us the sweetest ride so quickly so we could start our Cali journey . We won’t be using any other car rental company:) You’ve got a customer for life !
Name: S*** F********
Date: 2024-03-20 05:05:43
Rating: 1
Comment: National Car Rental in Los Angeles have real challenges. First, if you are being picked up from T6 or T7, the wait is very long unlike other competitors who laps their pickup 5 to 1. More challenging is their inability to keep track of which vehicle they rent to a person. For the second time in 3 rentals, their system show me renting a different vehicle. This creates unnecessary work for both National and myself.
Name: H**** B****
Date: 2024-03-19 12:54:22
Rating: 5
Comment: I originally booked at another car rental place via Priceline and saw scary reviews so we decided to book here soon as our plane landed and I am so happy we did! Feven was soooo helpful and nice. We literally got our car within 5 minutes of checking Im with her.
Name: A**** H
Date: 2024-03-19 05:14:56
Rating: 5
Comment: Picked up from National at LAX. They try to make it as convenient as possible, knowing you have to take a shuttle to/from the airport. I was able to select a vehicle which is great. The return process was seamless.
Name: N**** G******
Date: 2024-03-18 22:10:22
Rating: 5
Comment: Easy as can be. As member of Emerald Club, just choose your car and go. No lines no, waiting. Easy to sign up for Emerald Club and makes traveling very simple!
Name: N**** J***** H******
Date: 2024-03-18 20:03:09
Rating: 5
Comment: Eric and Jeffrey were both so kind and funny and helped me when I didn’t know what to do. They helped me select a really nice car that was perfect for me. Totally welcome interaction after a day of traveling
Name: W****** O****
Date: 2024-03-18 15:36:28
Rating: 5
Comment: National Car Rental was very good in getting us our rental. I saw scratches on the bumper and instead of noting it, they gave me another vehicle. Returning was just as simple with a paper receipt on the spot. I will use them all the time.
Name: C***** S*********
Date: 2024-03-18 15:26:33
Rating: 4
Comment: Great customer service!! Only issue was the car had only 1 USB port and it did not always connect well-tried 4 different iPhones and 4 cables. This was an issue for us.Also an additional port allows us to charge more than one phone at a time on long trips
Name: �****
Date: 2024-03-17 19:50:49
Rating: 1
Comment: Ultimately bad shuttle bus operation. At LAX stop, many people just saw over 9 bus passed. whats wrong with that? came out by fast, priority but this company took customers valuable time.
Name: J*** F****
Date: 2024-03-15 15:58:59
Rating: 5
Comment: The vehicle was nice, no complaints.I do wish there was a bit more selection. When we showed, there was only Large SUV’s or compact cars. Nothing in between.I also would like to have a few electric options.
Name: K** L*******
Date: 2024-03-15 13:39:44
Rating: 5
Comment: The National Car Rental Team at LAX is VERY focused on great customer service. From the time the shuttle driver helps you on board with your luggage and you hit the top of the escalator and hear, Welcome to National to the return where smiling folks are directing you to the correct lane and the check-out person provides your receipt, the process fast and friendly. Thank you to the National LAX Team- Im a raving fan!
Name: L***** S****
Date: 2024-03-15 12:48:26
Rating: 5
Comment: LAX location - This was my first National/Emerald Club experience and it was seamless. From pickup to return, the easiest car rental experience Ive ever had; and I travel often. I will definitely use National going forward.
Name: S**** M R***
Date: 2024-03-14 17:47:43
Rating: 2
Comment: Must of the time my rentals are good, this last on in LA was not.As I was pulling away, the check engine light came on at 5,000 milesI didn’t have time to return and start the return process. The next day I check the the tires and other item, no change.I stopped a dealer and asked if they could take a look, no luck.So everyday, the came one and I hope it was not a big deal.I made it through the week
Name: S**** C******
Date: 2024-03-13 19:46:58
Rating: 5
Comment: So easy! I had an excellent experience! Pick up from the airport was efficient and seamless. Car selection was unbelievably simple and very quick to check out and get going in my vacation. The return process was just as cinchy! Everything was well marked and they had enough staff to direct traffic and get me back on the shuttle and to the airport within minutes! I am very impressed and will always use National for my future car rental needs.
Name: T**** W******
Date: 2024-03-12 12:17:09
Rating: 2
Comment: As a former ERAC employee of 3220. I was very surprised by the quality of service during this trip. The driver was not friendly at all and inattentive ( lending back and looked on while a couple with children struggle to get their items onto the bus). He also displayed a small form of road rage when the car in front of him did not run the yellow light. Once we arrived to the rental facility, there was someone shouting Enterprise to you right, National upstairs. As a club member, my husband and I walked directly to our car ( the car was the best thing about this experience). What happened to the quality of service? What happened to greeting the customer? What happened to 3220? What happened to the friendly MTs and MAs? Very disappointing to see how quality took a hit for the quantity.
Name: E**** L
Date: 2024-03-11 14:09:22
Rating: 5
Comment: I always love National for the convenience, most friendly employees, and most willing to work with their customers. Especially Miles at LAX! He was so kind and helpful and one of the best. I’m a loyal national customer. And I always get FOMO when I go to rent a car and they are sold out because then I have to go somewhere else and I don’t like it. National all the way!
Name: J**** C*****
Date: 2024-03-08 21:55:25
Rating: 5
Comment: It was a cold rainy night.... all I wanted to do is drop off my rental and check into my hotel for an early morning flight. It was an exhausting 21 hour day for me but luckily Jay was at the Car Return aisle waving me into my spot. I asked him if there was a spot I could call an Uber to take me to my hotel and he quickly glanced up to see that my hotel had a shuttle van that was about to depart. He ran with me in the rain, waved down the van and ensured I was loaded in safely before running back in the rain to his post.Thank you, Jay! On a day that was extremely long and ended in a cold wet rainy way, you brought some sunshine to me.
Name: B**** W***
Date: 2024-03-08 19:49:02
Rating: 5
Comment: There must be some reasons that make National outwork than other competitors. Mr. Jeffery Romo and Mr.Eric helped me with pro service and attitude. Both National and lovely staffs deserve a positive review.
Name: H* K**
Date: 2024-03-08 14:47:38
Rating: 1
Comment: I gave our Texas drivers licenses to an employee as an ID as we passed through the exit. But he kept asking me to give your passport, without checking the ID what I gave him. He didnt check our ID properly, which delayed time and harmed not only us but also the cars that stopped behind us. I still dont understand why the employee would ask for a passport even though I provided our Texas drivers licenses. I have used the National several times, but this was the first time Ive seen anything like this. Because were Asian only? almost 20min was delayed.
Name: J* E
Date: 2024-03-07 21:08:36
Rating: 3
Comment: National Car Rental is a great place to rent a vehicle. The Emerald Isle is convenient and your choice of vehicles, depending on which location and when you arrive, are average. I did have issues this time when arriving at 1145pm at LAX. I walked up to the only line that seemed open and the guy at the register was on his phone watching something and when I tried to inquire about an email i received he just pushed me off to the other line.I was also told that if there was a van in the Emerald Isle when I arrived, they would readjust my price to the emerald isle compact car price, which they all said they couldnt do it.Customer Service at this specific National Rental Car location was probably the worst I have ever encountered at National.
Name: C***** M****
Date: 2024-03-07 15:00:20
Rating: 5
Comment: The check-in process was over the top, I was able to change the vehicle once we realized it would not work for us and Brittany W. at the LAX location was phenomenally helpful, could not have done anything more to make the experience better.
Name: V �***** C****
Date: 2024-03-06 14:13:08
Rating: 5
Comment: Started off a little rocky however, National followed up with our concern quickly. Employees and managers were very attentive empathetic and professional so thats why I gave them 5 stars.
Name: L**** A****
Date: 2024-03-04 17:12:21
Rating: 5
Comment: Exavier at LAX was the most helpful person I’ve ever encountered at a drop off. He got me a shuttle to my hotel, not the airport but my hotel, so I didn’t have to walk or Uber. And as I waited he checked in and kept me in the loop on when the pick up van would arrive. He was amazing. National is amazing.
Name: M*** B******
Date: 2024-03-04 15:36:23
Rating: 5
Comment: National Car Rental at LAX was extremely easy and had great options available when we flew in for business last week. Unlike other car rental options, they had a tremendous selection (Jeep Grand Cherokee Hybrid) and made it a very seamless process on the way in and on the way out. Highly recommend.
Name: A***** M****
Date: 2024-02-29 19:59:49
Rating: 3
Comment: The bad rental location overall with very few cars to choose from. Executive aisle had worse collection, even the regular emerald had better cars. Additionally the SUVs were so limited in number and some had internal damages. Had better national experience at other locations.
Name: J*** W********
Date: 2024-02-29 16:42:12
Rating: 5
Comment: Experience was great. Easy pick up and drop off. The car was brand new--about 50 miles on it--so it was in great shape. This was at LAX and was extremely busy and crowded but we got our car and were out in minutes. Highly recommend renting from National--its always been a great experience. Hilda, who helped us on our return, went out of her way to show us to the hotel shuttle--thank you, Hilda!
Name: R*** H*****
Date: 2024-02-27 16:57:20
Rating: 5
Comment: Very good customer service. Was able to get on the phone quickly when I got a flat tire. They organized a fix for me and made sure I was compensated for lost time on a business trip. Really appreciate the efforts. This is what good service looks like
Name: S***** B****
Date: 2024-02-26 17:20:13
Rating: 2
Comment: I’ve had a good experience with National car rental and had joined the emerald club since the first time I rented from this company, however, in two separate occasions I had issues with my car and had reported it. Unfortunately nothing got done and I wasn’t able to stop and exchange my car. It’s not convenient to go through stopping and going to switch cars while on a work trip or vacation. I think National is a good company and I have enjoyed the Emerald club, I just wished they were more in touch with the clients especially when they report an issues!
Name: A** L********
Date: 2024-02-26 16:58:25
Rating: 5
Comment: Consistently great service- Helpful employees, clear cars. I love that I can walk up, pick a car and drive off. being part of the Emerald club has provided enormous ease to the car rental process. Employees have been super helpful in the pick up and dropoff process
Name: N***** G******
Date: 2024-02-26 16:06:26
Rating: 4
Comment: I have found National Car Rental to be excellent for car rentals domestically: great, responsive customer service and a nice array of cars to choose from. Beware, however, when renting a car from National for international travel, as they are not connected! If something should go wrong with your rental abroad, youre on your own.
Name: F******* M*******
Date: 2024-02-25 14:13:56
Rating: 5
Comment: Excellent rental experience. Arrived at LAX for the very first time. Followed the signs out and almost immediately saw the National/Enterprise rental bus. The ride to the off site rental facility takes some time, so plan accordingly. Seems like 30 minutes is appropriate. Off the bus, Emerald Isle, got a car and off I went. Smooth and efficient.The return experience was excellent as well. Well marked return entrance on the side street. The waiting room and rental area is bright, well lit, very clean and very professional. The employees are cheerful, things are calm and comfortable.The ride back was uneventful. Excellent experience!
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Name: D** K***
Date: 2024-02-24 14:49:58
Rating: 5
Comment: If you have an ideal situation in your head about picking up a rental car, this was it. Quick, easy, painless. Went up the escalator, picked out a car in the Emerald Aisle with a quick check out at the exit and we were on our way. The return of the rental car was equally easy.
Name: S**** P****
Date: 2024-02-21 17:41:29
Rating: 3
Comment: This was an interesting car rental usually National is a lot better that is why I like to pay a bit extra compared to the other companies but the car I got had a lot of miles on it. It also drove like an old vehicle that was taken care off. I had the back window wiper that was broken that I couldnt use and the car constantly pulled to the left. The Staff made sure I was taken care of but I was expecting a bit better vehicle from National that I have gotten in the past.
Name: J***
Date: 2024-02-21 06:29:06
Rating: 5
Comment: Each and every employee at National understands and defines true value added customer service. They perform this in everyday actions, not words alone. In today’s climate, this is a rarity, not the new norm. The other rental car companies have no clue and never will.
Name: M****** C***
Date: 2024-02-20 15:38:12
Rating: 5
Comment: My car pickup in LA, went very smooth as always. I have rented from all the major brands over time and National is my personal choice. This time, Brittany W., went beyond expectations on V-day...TY.
Name: J**** S****
Date: 2024-02-19 02:50:34
Rating: 1
Comment: Dont rent through here, they dont care about customers at all. We rented a 12 passenger van through priceline at National and got there and they didnt have a 12 passenger for us and didnt seem to care at all and then they charged us $230 for an extra 3 hours which seems so ridiculous. Also they told us the gas was prepaid but obviously added it on because we got an additional $300 charge after our original payment for the week. A 15 passenger has zero luggage storgage and we were traveling with 9 people and all our luggage plus a large stroller and car seat so we had to fill the front few seats with our luggage up to the ceiling and climb into the very back. A couple of us got really car sick from being in the very back and it was so hard to get all luggage and stroller in and out which is why I DID NOT RENT a 15 passenger van. National could have cared less about that or tried at all to give us a deal for the extra 3 hours. I will never rent from them again, customers should come first and these big rental car chains dont seem to care about that.
Name: T***** B******
Date: 2024-02-16 12:23:05
Rating: 5
Comment: Easiest Car Rental ever. I rented from NATIONAL at LAX on Feb7. I had reserved on one a week before. The car, a Ford Escape, was excellent and the process of picking up the car and checking out of the National LAX facility as an Emerald Club member could not have been easier. And their staff was friendly, welcoming and very helpful. Returning was also easy. I drove into the return lane, handed the guys to their rep, Fabian and was on my way via their shuttle to my flight. Other than LA traffic a great experience.
Name: C**** B*******
Date: 2024-02-15 16:50:51
Rating: 5
Comment: Smooth and easy process to pick up the car. Vehicle selection was great, car was clean and came with a full tank (which does not always happen other places). Frank helped me out with ensuring that my rental return was efficient and easy!
Name: D***** G*******
Date: 2024-02-14 04:05:26
Rating: 5
Comment: Cristina in the front desk is the Best!Thanks for letting me get an awesome Mercedes for my stay!
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Name: s s****
Date: 2024-02-13 01:57:58
Rating: 4
Comment: The LAX location has always provided great customer service. The only thing that could be better is the location and how long it can take to get there. This is not Nationals problem, its just the airport is not set up well for rental cars like other major airports.
Name: K***** A*** E*****
Date: 2024-02-12 08:03:05
Rating: 5
Comment: I rented a car at the National car rental at Los Angeles Airport, from Thursday, January 11, to Sunday, January 14. The teams service was superb, and the individuals who managed my request were particularly welcoming, especially a customer service representative named Sabrina ElHarby. She demonstrated exceptional professionalism and a keen understanding in arranging the appropriate payment for me, delivering the exemplary service I anticipated from the National team. A special shoutout to the National team at Los Angeles Airport, and especially to Sabrina ElHarbi, for their outstanding service.
Name: S***** H*****
Date: 2024-02-11 21:30:18
Rating: 5
Comment: Great choices in the Emerald Isle. Got a seven seat minivan for the price of a midsize
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Name: A**** I************ C***** & M********* A***
Date: 2024-02-09 20:28:33
Rating: 5
Comment: I was impressed by the excellent customer service I experienced when renting a car at SAN DIEGO International Airport from February 6-8. I was treated well by the site representative, which led us to where the cars were. I will rent from her again.
Name: M*** W*****
Date: 2024-02-09 15:51:05
Rating: 5
Comment: Ive been a road warrior for almost 20 years and National is by far the best car rental experience out there. The staff is always friendly and helpful, Emerald Aisle is fast and easy, and pricing is fair. I dont know why anyone would use anyone else.
Name: T******* P*****
Date: 2024-02-09 15:42:51
Rating: 1
Comment: Terrible Customer Service at the LAX location. My wife and I take the same trip from Dallas every 4 months. We think of it as a true get away each time we travel, but for some reason or another the black women at the rental location have terrible attitudes. I mean flat out terrible as if they miserably hate their job. Someone should for sure make a change and increase supervision for the workers there.
Name: R**** K
Date: 2024-02-09 13:53:33
Rating: 5
Comment: Easy in and out. Just catch the shuttle to and from the airport and your good to go. National always makes it easy to pick up your car and get on your way. Best car rental agency.
Name: p****** c****
Date: 2024-02-06 03:53:33
Rating: 5
Comment: I rented from National for a business trip (LAX) and the number of shuttles they usually having running means you arent waiting long for a shuttle to pick you up from the airport. All rental agencies seem to have a members aisle, so nothing to special about that. However, its always quick to return a car and they had a complimentary shuttle to drop you off at one of the several hotels next to LAX. Finally, I left my jacket in the back of the car seat, I logged a lost and found claim. They found it, and returned it (for a fee, but hey it was my fault) me. Next time Im in LA for business, its National.
Name: M******** H*****
Date: 2024-02-05 14:30:03
Rating: 5
Comment: Best car rental company at LAX airport. Beautiful selection of vehicles, convenient self-serve options with the Emerald Aisle program (just pick the car and drive off), super friendly and helpful staff. I wont use any other company at LAX.
Name: C******** B****
Date: 2024-02-05 12:26:36
Rating: 5
Comment: National Car Rental in Los Angeles, California has wonderful customer service.This was my first time renting a car on my own and David Watson, the representative, made the experience a positive one.He was very patient and knows his job very well. I am grateful for the experience with National Car Rental and I would surely use them again.
Name: C****** G*******
Date: 2024-01-31 12:37:14
Rating: 5
Comment: Frank, at LAX drop off was quick, and efficient with a great smile just as soon as we got out of the car. He helped us unload our bags, and made us feel well taken care of.
Name: R**** H**
Date: 2024-01-30 21:42:26
Rating: 1
Comment: I would give them zero stars if I could. Left my work Iphone in the car. I can see it in Find My Things in LAX/Ingelwood for the next week . I call them, fill out a report, talk to them several times on the phone, email them. Not one response. I am an Emerald Executive. I rent pretty heavy from them. Each time the support line said they would escalate. Not one call back. Very poor customer service.
Name: B**** W*******
Date: 2024-01-30 19:56:17
Rating: 5
Comment: I have been a life long @Avis rental car customer. But, they are so concerned about turning cars that their quality has gone way down hill. So, I tried @National car rental on more than one occasion and found them to be 1) much better quality in the cleanliness of the vehicle 2) and extremely competitive on price. Los Angeles is my benchmark where when I have rented from @avis rental car. Id go through at least 3 cars before I found one kind of fit to rent, and many times Id clean it myself after I left the lot. Not that way at all with @National car rentals. They are clean and ready to go. They are now my go to rental car company. Bye bye #2...You need to try harder.
Name: S** M****
Date: 2024-01-24 20:15:02
Rating: 5
Comment: Great service. Had a cancelled flight and needed to extend my car rental buy 12 hours and change airport drop-off location. They worked with me and made this process much easier! Great staff.
Name: A***** B*****
Date: 2024-01-23 13:41:11
Rating: 5
Comment: National is the best rental car service I’ve ever used. Renting was smooth and easy, lots of cars available, reasonable prices and staff members were all helpful and friendly. Don’t waste your time with other rental companies - 11/10 stars for National.
Name: K**** R*****
Date: 2024-01-21 19:07:33
Rating: 1
Comment: Always a great high-end car selection at LAX but the lost and found system is pitiful and criminal. Forgot a Patagonia jacket in the backseat and filed a lost item form immediately only to continue to get notices that my item had not been found. Pretty obvious it’s a free for all of those cleaning the cars after return. Would be very interested to know what % of items are actually recovered by renters and if there are security cameras in the cleaning area watching workers smile as they take home new found treasures. Pitiful and ridiculous that you can’t trust a national business to manage their workers to look out for their loyal customers.Disappointed and truly pissed off.
Name: M****** D* B******
Date: 2024-01-19 01:00:48
Rating: 5
Comment: Had to cancel my paid-for car rental with another company. Ilene at National explained I could rent a vehicle with my temporary license and passport. Her and another colleague kindly printed it for me. Ilene was extremely competent and went above & beyond. Thanks to her, I got the vehicle that I needed for work. The other colleagues at this outpost also delivered exception customer service. Turned a bad afternoon into a great evening.
Name: S***** G*****
Date: 2024-01-12 22:35:07
Rating: 5
Comment: I loved my experience with National Car Rental! Maria took care of me from the start with her kind personality. I had an issue with my vehicle and Davon (manager) was so happy to help me. He showed me empathy and made sure that we had a solution to my concern. He went above and beyond to ensure I had a great experience with my rental. Thank you National staff and the staff member who checked me out was kind as well. I dont have record of her name, if you see my record...please extend my deepest gratitude to all who helped me in Fresno, CA. I will always choose National Car Rental!
Name: K**** B******
Date: 2024-01-11 15:03:59
Rating: 5
Comment: Great welcome and assist in getting car for Emerald club.Great car and enjoy my stay at LA.Thanks Emmy > rental car return was smooth and get shuttle service to airport in time.
Name: J**** Z****
Date: 2024-01-08 21:04:16
Rating: 4
Comment: Car was brand new. Interior windows were extremely dirty and limited night vision. Car was otherwise perfect.Drop off experience at the San Diego Airport rental car center was the best ever. Alfonso, the National Car Rental attendant in the lot, was extremely courteous and helpful. He should be in management!
Name: M****** O****
Date: 2024-01-08 20:36:52
Rating: 5
Comment: We got the best, seamless help from Pasha. She was so kind and very helpful. Was able to get in and out within 15 minutes. Unlike other places that take much longer even with existing reservations, National is by far the best option for car rentals.
Name: B****** O*******
Date: 2024-01-06 19:47:46
Rating: 1
Comment: We waited for an hour at LAX for the National shuttle to stop & pick us up at Door 2. Three buses passed a group of us without stopping. I received an email upon landing stating my car was ready & waiting, but it included no contact info for the LAX office. I googled the # & the National customer service associate claimed that she could not contact the bus drivers to inform them of the waiting customers (regardless of the fact that National was expecting us as stated in our emails). National’s customer service is consistently the absolute worst and I have no expectation that they will improve.
Name: A*
Date: 2024-01-04 23:07:37
Rating: 5
Comment: The lady at the reception (sorry didnt get her name) was very friendly and polite, despite the printer outage she was able to process our reservation within a reasonable amount of time.Returning car was quick and smooth, Noel (I hope i got his name right) was very polite and friendly. In and out in less than 5 minutes.
Name: J********
Date: 2023-12-26 16:08:19
Rating: 5
Comment: The overall service was great. The whole process was very efficient and well organized. Excellent. Will rent again. I’m glad that I applied for emerald rewards. Emerald Aisle is a great way of picking out the car rented. No lines in and out easily
Name: M** M*****
Date: 2023-12-23 23:29:19
Rating: 5
Comment: What a great seamless experience from the moment I walked up to their service desk. I was greeted by a lovely charming lady who guided me and others in the right direction. It was a rainy cold day, and she didnt seem to mind making based on her friendly and welcoming demeanor. Then, the experience continued at the exact same level of professionalism by the staff at the desk and the young man who ran off to find my car to bring it to me so that I didnt have to catch not one drop of rain. Not to mention, my premium pick-up truck was definitely premium and much nicer thanci had anticipated. Kudos National 👏. All around, great experience, and affordable pricing.
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Name: T*** M****
Date: 2023-12-21 12:39:44
Rating: 4
Comment: The emerald aisle is always easy. Car was nice but expensive. $140 more in LAX than Orange County. No justification for that. Shuttle ride from LAX to rental facility always is interesting. Drivers always hitting brake and gas erratically. Just ensure you get a seat.
Name: T*** P****
Date: 2023-12-21 00:24:14
Rating: 5
Comment: National is my go-to for car rental. I am in the Emerald Club so check in and check outs are always so simple and quick. Emerald Isle is amazing: I walk up and pick the car I want. Cars are always clean and runs well. The shuttle to the pickup location would be my only complaint on my last rental. It was super crowded...but it was LAX so that is to be expected!
Name: J*** B****
Date: 2023-12-15 15:53:10
Rating: 5
Comment: I returned the car the night before my flight out of LAX . The hotel shuttle from the rental return center was a 5 minute wait/trip. I expected to return the car, catch the bus to the airport, find the hotel shuttle. This eliminated an anticipated hour of bus rides. What an awesome experience. Thank you National!
Name: J**** S****
Date: 2023-12-14 15:59:30
Rating: 5
Comment: Easy process to rent a car if you do it online..if in person it will take a little time as the queue gets pretty busy. We did our booking online, when we arrived, we did the self service kiosk and even got to choose our own vehicle. You can try the class you want until you like it and then you just load your luggages, drive to the exit kiosk booth and your set. Easy process and the staff were all very friendly and accommodating.
Name: R*** P*****
Date: 2023-12-13 19:31:52
Rating: 5
Comment: National car rental services were great. They had our car rental ready for us to pick up and go. It was comfortable and smooth riding. GPS came very handy to use. Will definitely come back again and tell others my great experiences with National car rental.
Name: C***** B*****
Date: 2023-12-12 19:39:23
Rating: 5
Comment: Best rental option in the area! Highly recommend you reserve your rental through National. They always have an upgrade. Been able to get Lexus, Cadillac, Toyota, Audi and other brands. Just be ware that every rental company at LAX is off site, so add in about 10 minutes to get to the lot. Can’t go wrong with a National rental. Used them eleven times over the last month.
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Name: L******* H******
Date: 2023-12-12 14:40:35
Rating: 5
Comment: Quick, Easy and Friendly. This was my first time to rent with them at LAX - they had a large number of shuttles and I did not have to wait very long to get one. Once at the rental car location, it was super easy. When I dropped the vehicle off, there were plenty of staff members ready to get me checked out. great service and friendly staff. I will definitely be renting form them again.
Name: M***** B***
Date: 2023-12-05 12:11:25
Rating: 4
Comment: I am a fan of National Car Rental! The opportunity to pick your own car is very appealing to me. The one at LAX used to have the best car option in the entire country, as I travel there every 3-4 weeks for work, but lately it has been a mediocre selection. Additionally, I would love to see National change up their rewards program. Each 4 day rental is about $500 for me and I only get one little marker on the board to get closer to a one day free rental. I’d like to see the rewards program be like an airline: dollars and days to get more benefits.
Name: A***** G*****
Date: 2023-11-14 18:16:42
Rating: 5
Comment: I travel a lot for work and I always need to rent a car wherever I go. I have tried many different car rental companies, but I always come back to National because of their excellent service and professionalism. One of the best examples of this is Marcus, who works at the Inglewood branch in California. He is very knowledgeable and helpful, and he always goes the extra mile to make sure that I have a smooth and convenient experience. He not only helps me with renting a car that suits my needs, but also gives me some useful local information and tips. He is friendly, courteous, and respectful, and he treats me like a valued customer. National should hire more people like Marcus, who are dedicated to customer satisfaction and retention.
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Name: W***** S*****
Date: 2023-08-23 19:53:09
Rating: 5
Comment: I rented a car for a week from LAX no so long ago. Although getting from the airport to the rental location is a pain the National experience was very nice. The manager (Davaughn) was especially helpful and managed to find me a vehicle that was a bit nicer than the one I ordered (convertible!) and even gave me some useful tips on how to use it.
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Name: J****** L** (******
Date: 2023-06-26 18:51:41
Rating: 4
Comment: Every time I go on a business trip, I rent a car here. The pickup truck is also in good condition. Sometimes the cost is different, but that can be consulted again. Many people use this.
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Name: C**** S*
Date: 2023-06-12 20:49:33
Rating: 5
Comment: One of the best car rental experience i have ever had. It was so quick to get the car and return it. Staff is so friendly. Paperwork is easy and fast! Thank you National! Wagoneer was outstading!
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Name: A**** C******
Date: 2022-11-07 04:23:36
Rating: 5
Comment: Excellent customer service by SAM! She was amazing! Greeted us right away with a lovely smile. Helped us find the best car for us. We were not happy with the few options we got at first but, She totally went above and beyond for us! She literally called her team to make sure to get us the best vehicle possible! I really appreciate her efforts to make our trip extra special! I would also like to thank Josh as well for his quick response! He literally brought the new car within few minutes! Love the quick service! This is the perfect example of customer service we were looking for! I wish we get more people like Sam and Josh in the industry! Really thank you so much! The best customer service ever!
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Name: H*** - t** N**********
Date: 2022-05-27 20:05:08
Rating: 5
Comment: We rented a 7p-minivan for $1000 for 2 weeks. The car was almost new with a milage of only 12.000. The best thing was, that we could choose our minivan out of 20 minivans. They had several brands (mainly chevrolet pacifica) in different colors and with different gadgets. The car drove our 4.000km (2,500mile) without any complaints.
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Name: C*******
Date: 2022-02-12 16:55:58
Rating: 5
Comment: Best Alamo rental experience Ive ever had. The associate was very professional and nice. We even got to pick our own car from a row. I, highly, recommend them. Retrieving the car and returning the car was fast and easy.
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Name: J**** Z****
Date: 2021-09-24 05:42:43
Rating: 4
Comment: I really want to give 5 stars as the service was amazing. Nevertheless, the selection was horrendous for the Exec Elite status. Well, there were barely any decent cars. I was going for the Mazda, but it had writing on it with No KEYS. I ended up picking the Buick Enclave with nearly 50k miles on it, and it had a constant warning for check engine oil.
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Name: R****** B****
Date: 2018-11-22 23:03:35
Rating: 5
Comment: Excellent service and was very nice and professional. It was great to has a rental car company that treated you with respect and great customer service as most rental car companies I go to make you feel like their objective is to stop you from renting. However, National was able to solve my problem and was in a rental. Thanks National car rental at LAX!
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