National Car Rental

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Name: V****** K******
Date: 2024-06-30 00:10:13
Rating: 5
Comment: Though its not an Emerald Aisle facility the staff is fantastic and helped me get a vehicle that met my needs. They have a great selection of vehicles.

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Name: M*** D******
Date: 2024-06-25 20:52:09
Rating: 5
Comment: Counter representative was outstanding ... even brought our car up to the kiosk to accommodate my lovely brides hip injury.

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Name: J**** H****
Date: 2024-06-24 14:12:31
Rating: 5
Comment: Prompt and efficient service, friendly staff always willing to accommodate airline travel delays and cancellations.

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Name: G*** H*****
Date: 2024-06-13 17:43:46
Rating: 5
Comment: Smooth, easy pick up and return. Choosing my vehicle with Executive status keeps me in the vehicle I need at the best price.

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Name: J** P***
Date: 2024-06-11 15:44:40
Rating: 5
Comment: Excellent customer service.They were able upgrade to a bigger vehicle as requested. Thank you National.Completely Satisfied rating.

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Name: R***** L****
Date: 2024-06-07 12:29:47
Rating: 2
Comment: The OC location used to be my favorite due to the quick and easy Emerald Aisle and the prompt exit and return to the facility. Those days are gone. There’s no longer an Emerald Aisle and getting out and returning your car require adding 15 minutes to your journey time. Along with the rest of SoCal, at best this is meh!

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Name: A*** C****
Date: 2024-06-03 11:38:47
Rating: 5
Comment: Quick and easy pick up process. Appreciate the ability to choose a car in the class that I prefer.

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Name: K*** O******
Date: 2024-06-03 11:36:06
Rating: 5
Comment: Reserving a car is quick and easy! Check out and in are fast and hassle free.

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Name: J**** S*****
Date: 2024-06-03 11:20:12
Rating: 5
Comment: Great overall experience from check out to check in every employee was super friendly and courteous.

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Name: A**********
Date: 2024-05-30 18:43:26
Rating: 5
Comment: Dewald/Yah Yah/Randy are awesome guys. The combination of car availability, customer centricity, and flexibility, along with Dewalds exceptional service, made it a truly memorable rental experience. I wholeheartedly recommend National Car Rental to anyone seeking a hassle-free and customer-focused car rental service.

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Name: L*** W
Date: 2024-05-29 11:51:33
Rating: 5
Comment: Efficient, friendly service upon pick up. Cars are clean and appointed well. Good signage for getting out of the lot. The light signal at the top of the exit though is awkward because the cars coming out of the rental area had a red light and even the cars coming from the right (assuming picking up passengers from baggage claim) also had a red light . . so I was wondering why as no cars were opposing me coming out of the rental area. Returning the car was quick and easy. Very happy with National RAC wherever we go.

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Name: B K
Date: 2024-05-28 23:17:18
Rating: 5
Comment: Had to get my vehicle exchanged at John Wayne Airport National and Matt really helped us out. He was able to even get us upgraded to a better car. Made our rental experience better thanks to him.

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Name: K**** P*******
Date: 2024-05-28 01:25:37
Rating: 5
Comment: Easy pickup and drop-off. Stays open 30 minutes later than Hertz at SNA airport.

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Name: T*** D N*****
Date: 2024-05-27 16:58:39
Rating: 5
Comment: With redesign of the onsite rental space at SNA airport, much more efficient system for Emerald Aisle pick-up compared to a year ago: much more car choice/availability. Returning cars to the lot is more labarintine, but just need to go slow and look out for signs/directions.

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Name: S**** P*****
Date: 2024-05-20 21:08:07
Rating: 3
Comment: National is my preferred go to rental, but the SNA airport does not have the Emerald service and recent visit you only had 2 people and often 1 service counter assistant, where my wit time was 45 minutes. Definitely needs upgrading with such a busy airport

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Name: M***** A*****
Date: 2024-05-13 15:37:48
Rating: 5
Comment: Ive been an Emerald member for years, the selection is great on the National side, I can use Enterprise also. They always treat me well and usually have an upgrade that fits my needs. Majority business travel, which they make it one less thing I need to worry about. Just show up, pick a car, or they have a good suggestion. Staff is always friendly and helpful. I occasionally have to use Hertz or Avis if National is not available in that airport. I can tell from the extra time and lack of selection those other two provide, how much I miss National and request from our agency every time I have to travel.

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Name: K****** S*********
Date: 2024-05-07 23:35:33
Rating: 1
Comment: Bad experience start to finish. Multiple cars, incomplete records, impolite staff. Don’t rent at SNA.

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Name: v****** j******
Date: 2024-05-03 17:31:22
Rating: 5
Comment: Let me tell you about the customer service at National!! When I returned the car, Ms. Donna was so pleasant and helpful. However, I left my book bag in the car. Had to sit and wait for the item to returned. It came back in tact and Ms. Brittney was facilitating everything. Such great work! I thought I had gotten everything back. Come to find out my work phone fell out of the bag (still in the car). I called the phone, someone picked up and my phone was returned with promptness! Best customer service I’ve ever received! National thank you for all that you do!

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Name: S***** L**
Date: 2024-05-01 06:35:31
Rating: 5
Comment: National Car Rental in SNA Airport has always been great in terms of fast reception of customers, courteous staff, and clean cars. A big shout out to Javier, a staff at SNA National for the things above and going beyond to explain the fastest route to my Delta gates. Looking forward to using National at SNA again in the future.

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Name: D**** W***
Date: 2024-04-30 19:00:43
Rating: 1
Comment: Of all the times I’ve rented from national, this one was for the birds.The key fob battery died on my trip to Los Angeles from Orange County. I called roadside service to help with being locked out of my vehicle due to the battery dying.To add insult to injury, there wasn’t a physical key attached to the key only non-fabricated key. I waited over an hour for the roadside team to call me with status. I ended up walking 2 miles to CVS to get a replacement battery, then to a tire shop to borrow tools to change the battery. Great place to rent when everything is working, but definitely disappointing with roadside assistance.No follow up or concerns from the roadside team.

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Name: K***** C****
Date: 2024-04-29 14:45:15
Rating: 5
Comment: National Car Rental is my new exclusive pick. I switched my business to National in 2023 and I’m glad I did. The employees are try really hard to provide outstanding customer service. Everyone is consistently polite, courteous, and very helpful.I also love the rewards program on my app that tells me the number free rentals days earned, my progress towards the next level membership tier status, and past/present rentals.

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Name: S******* D********
Date: 2024-04-26 23:18:54
Rating: 5
Comment: Easy pick up and drop off. Always clean. Amazing staff

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Name: K*** E****
Date: 2024-04-23 21:33:25
Rating: 1
Comment: The monterey location is so completely mis managed it’s a joke. They do not answer the phone, and then give away your reservation. Jonothan who stated he was the manager made no effort to rectify the situation.

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Name: T**** S*********
Date: 2024-04-22 23:37:04
Rating: 4
Comment: Everything was perfect with the exception of how gears were shifted in the GMC Terrain that I drove. Buttons in the lower center of the dash. Very weird and in an awkward place.

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Name: K**** K******
Date: 2024-04-22 12:29:33
Rating: 5
Comment: I experienced excellent customer service at the John Wayne Airport in Santa Ana. Kevin was very friendly and helpful. ICar rentals and returns are very easy.

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Name: S***** P***
Date: 2024-04-22 12:28:18
Rating: 5
Comment: Been using National SNA for ages now. Scott and Jacob are absolutely the best!! Thank you kindly.

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Name: Z** Y**
Date: 2024-04-15 18:11:14
Rating: 1
Comment: National in John Wayne airport was a very poor experience…to work with… customers are very aggressive and entitled of getting cars“ upgrade for free” free rental and not pay for gas etc…The customers are very aggressive not cooperating with policy and regulations of National rent a cars - like showing them drivers license and credit cards…..The managers Thomas, Kara, Victor, KyleThey refused to pay commissions to the agentsAnd avoid the aggressive customers behavior towards agents…..Many times customers they do rent cars online when they arrive We agents don’t have any more cars to fulfill the customer needs. But national tell agents we have to figure it out and give something to the customer, even if we don’t have any available cars.Customers are Physical and verbal aggressive towards agents behavior many customers they rent a car then they wants something more luxury for free.. therefore they feel they should have all they want BMW 7 séries for free etc..Unfortunately agents take this type of customer 8 hours per day.. this is stressfulmanagers and some 3 agents they disappear to not deal with this horrific customers during work hours. When other agents are being abused by customers verbally and physically.National don’t want pay commission to the agentsAnd allow some agents Jordyn and Courtney and Scott, leave work during work hours and busy times, for more then 3 hours and still pay hourly..When other agents are taking aggressive and abusing customers for 8 hours a dayNational doesn’t pay to agents to be abused by horrible customers behavior lead agents leave the company.It’s a very unstable company constantly changing management.Cars with bugs 🐜 or no cars at all to fulfill the rentals for the day.Unethical and unprofessional from national upper management.The customers only give good reviews if they get a rental for free, or agents excuse them not paying for gas. Or we upgrade them for free. HypocrisyFrom many customers.It’s stressful and very draining to deal with customers that want a rental car and don’t want to pay for it..Plus this company National does not protect the agents against a constant aggressive customers..And doesn’t pay agentsTo many issuesManagers smoking weed and drinking alcoholDuring work time etcThis is not a good business it’s call be hypocritical reviews..Two or 3 agents are nieces but they take a lot inAccept bad behavior from customers…The National mind set in this location it’sGive them all they want but ask to give a good reviewNo matter if the customers are aggressive or doesn’t want to show drivers license and credit cards or throw it in your face literallyIt’s the most horrible customers.. horrible mannersTerrible managementUnethical and unprofessional management

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Name: X****** D******
Date: 2024-04-15 14:08:18
Rating: 5
Comment: The best rental car company!! Cars are always in good conditions and clean!! Fast check in and check out. Friendly ans helpful staff!!!

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Name: G*** G********
Date: 2024-04-15 11:56:55
Rating: 5
Comment: Really love National’s service. I simply walk out and pick my car, show my license and payment confirmation at exit and I’m on my way.

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Name: S**** D********
Date: 2024-04-09 12:07:45
Rating: 4
Comment: The process was easy picking up and return. Car was clean and plenty of styles to pick from. Staff was friendly. The car I rented had an issue with the display when I was navigating somewhere. The screen would become all distorted. Had to use my phone vs the navigation on the car.

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Name: T*** L
Date: 2024-04-08 16:15:19
Rating: 5
Comment: Always a great experience with National, but particularly great with my recent interaction. Alex, at the Orange County Airport location was fantastic. I had an issue and he quickly handled it and assured us he would take care of any problems at billing. Very classy guy and we appreciate the attention after what could have been a much bigger concern. Thanks Alex !

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Name: M**** C******
Date: 2024-04-03 15:57:15
Rating: 5
Comment: Excellent. Car was clean, and it was a bonus the mini van we rented was almost brand new. Agents were smiley and return was easy and receipt provided seamlessly. Perfect rental.

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Name: J** S****
Date: 2024-04-03 14:46:26
Rating: 5
Comment: My experience with National car rental at Orange County airport was excellent. When arriving they had my reservation information immediately and had 4 cars to select from that was close by. The car was new and clean. The return was just as easy with friendly and knowledgeable associates.

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Name: D**** C**
Date: 2024-04-01 16:27:30
Rating: 5
Comment: Hassle free pick up and drop off. Employees are always friendly and willing to help answer questions.

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Name: E*** N*****
Date: 2024-04-01 15:43:44
Rating: 5
Comment: National always comes through for me. I appreciate being able to choose the car I like, and they treat their Exec.Club members well. When I turned my car in at LAX recently, the guy receiving it worked with me to ensure that I have all the discounts I am entitled to and had a great deal for picking up in one location and leaving off in another.

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Name: W*** �************ W****
Date: 2024-03-29 23:27:03
Rating: 5
Comment: National has always been exceptional in comparison to many car rental companies but my recent experience provided by John Wayne and Ontario airport locations validates their consistent high standing.

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Name: E******** H
Date: 2024-03-27 14:39:17
Rating: 5
Comment: I had an amazing experience with National! Dave (John Wayne Airport) ensured that I was taken care of and had everything I needed. He was thorough and knowledgeable. His manager, Alex, was equally amazing. He helped to ensure that I was getting the most value for my rental. Upon returning my vehicle, Faisal, was helpful and kind. It is experiences with individuals of such a high caliber like this, which make National my preffered car rental company.

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Name: K**** H*****
Date: 2024-03-25 11:54:38
Rating: 5
Comment: Very positive experience with National at SNA! No line to get a car and received one that was almost new. Everything went very well!

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Name: L**** F***** S******** & W******* C****
Date: 2024-03-22 19:19:08
Rating: 5
Comment: Madhat was awesome upon my returning the vehicle. I appreciate their staff so much!

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Name: L** �*** F**** F**********
Date: 2024-03-22 11:59:00
Rating: 5
Comment: I have always preferred National for car rentals, and the National at Anaheim didnt disappoint. I love their ease of renting, and its very laid back. Their staff was extremely helpful, and we had plenty of choices for cars, even though it was during spring break. We ended up with a Ford Edge, which was comfortable and easy to drive. Overall, I was very pleased with my choice and plan to use National again.

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Name: R****** S******
Date: 2024-03-19 11:08:39
Rating: 5
Comment: When returning the car, employee Faisal was extremely helpful!! give this guy a raise National!!!

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Name: L***** U***** - T** F******
Date: 2024-03-12 14:39:23
Rating: 5
Comment: Excellent product and service! Brand new car picked up in SNA and returned to LGB. Luis at car return in LGB provided five star service. He was efficient, helpful, and kind. An asset to your company, National Rental Car. Thank you!

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Name: A***
Date: 2024-03-11 15:33:31
Rating: 5
Comment: National is the best. I’ve used all the major rental companies through the years based on who my company at the time had a contract with and National is by far the best.

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Name: E*** E***
Date: 2024-03-11 12:05:04
Rating: 5
Comment: Efficient and friendly staff during car pickup. Was offered an upgrade at no charge. Faisul, the employee who assisted me during car return, was thorough when explaining the process and charges.

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Name: M**** J*****
Date: 2024-03-06 22:00:33
Rating: 5
Comment: Signed up for the emerald club, and this made everything so easy on pick. Everyone was extremely friendly and helpful. Great price for a great car too!

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Name: L****** B*****
Date: 2024-03-04 13:45:59
Rating: 5
Comment: I received great customer service from Faisal when returning my car at the airport. He took time to explain the invoice and was helpful in directing me to my gate. I had no issues with the rental and will definitely use National again.

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Name: J**** S******
Date: 2024-02-27 16:44:21
Rating: 5
Comment: Arrived at John Wayne Airport and went to the National Car Rental office. Was greeted by Erik who took care of us in a timely and friendly manner. Very satisfied with the service at National. When we returned, we were met by Yahya at John Wayne. He was very friendly and also took care of us quickly. Wouldnt rent a car anywhere else.

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Name: A****** C****
Date: 2024-02-22 15:20:14
Rating: 5
Comment: Loved my experience in Irvine. The service rep was amazing and helpful in getting a fun car for the weekend. These employees work so hard they deserve recognition! I will definitely use national again

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Name: M****** M*****
Date: 2024-02-20 17:13:09
Rating: 5
Comment: I have always had great experiences with National. They make the pick-up and drop-off process simple and quick.

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Name: G*** W***
Date: 2024-02-20 16:35:29
Rating: 5
Comment: Picking up the car at John Wayne airport was seamless the representative was very friendly and got me in and out in a short amount of time. When I returned the car Faisal the representative was right there to check the car in and was so friendly and explained to me where to go to find the terminal. I will definitely be renting again from National!

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Name: L*** L***
Date: 2024-02-19 18:49:04
Rating: 5
Comment: I am very pleased by the service and one of your employee Yahya who is very professional and helpful in conducting himself

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Name: M**** A********
Date: 2024-02-17 06:40:56
Rating: 5
Comment: Wonderful customer service experience both at the counter and when returning the car. National Car Rental representative Medhat was very helpful when I returned the car.

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Name: P****** M*****
Date: 2024-02-14 17:57:37
Rating: 5
Comment: I have always had good luck with National at SNA.

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Name: J** D*****
Date: 2024-02-13 20:30:24
Rating: 5
Comment: They were very busy. Most of the time I pick my own car. The gentleman that helped me let me take a nicer than expected car. It was fast and painless. I LOVE National. I use them every time.

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Name: J*** E****
Date: 2024-02-13 12:29:46
Rating: 5
Comment: The attendant was efficient, courteous, and worked quickly to get me to my car. The car was clean and we drove it without issue. The return was simple, and again, without issue. I was a lifelong Hertz customer until two years ago when our company was acquired. I’ve had only positive experiences with National in those two years.

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Name: A*** S******
Date: 2024-02-10 16:56:32
Rating: 5
Comment: Was excellent experience at the SNA airport. Both Richard and Monica were extremely helpful during very chaotic few days of rain.

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Name: �*****
Date: 2024-02-09 15:38:22
Rating: 5
Comment: There is nothing to complain about National. Just one issue was related to the google map which showed the wrong route to return the rent-a-car at the SMA airport. It should be corrected.

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Name: K** D*********
Date: 2024-02-07 12:54:00
Rating: 5
Comment: Renting from National is always a great, experience. The reservation process is effortless, professional employees and great vehicles.

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Name: D**** S****
Date: 2024-02-05 14:56:14
Rating: 5
Comment: I always have an outstanding experience with National. I use no other companies. Staff is always friendly and helpful. The cars are always clean and in good working order.

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Name: J** C****
Date: 2024-02-01 01:24:37
Rating: 5
Comment: Had a great experience with National at the John Wayne airport. Got a great upgrade Audi to drive & had a ton of fun.Olivia at the Palm Springs airport drop off was super helpful.

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Name: A**** M****
Date: 2024-01-29 15:56:19
Rating: 3
Comment: Vehicle drove well but smelled bad with cigarettes smell. We are allergic to smoke and it was not healthy. All agents were very professional.

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Name: E**** O*******
Date: 2024-01-29 14:58:56
Rating: 5
Comment: Always smooth experience. I rent frequently for work and never have any issues. My last trip to Orange County accidentally got a nail in the tire. The car swap was super easy. At drop off at John Wayne airport Javier and his manager were super nice and helpful.

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Name: p****** k
Date: 2024-01-29 13:43:53
Rating: 5
Comment: My favorite car rental company. Never had a problem. Allows me to choose from collection of cars is what I like the most with National!

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Name: S**** A******
Date: 2024-01-28 22:44:53
Rating: 5
Comment: Great selection of cars at this location. Excellent customer service at the counter and when you return your car. The cars are always clean and the fuel is always full. The return process is easy before hours or during hours.National car rental makes it easy if you are part of the Emerald program.Be careful when you pick up and drop off your car at John Wayne, as it’s a little tricky, walking around all of the departing and returning cars.

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Name: J*** S********
Date: 2024-01-22 14:56:44
Rating: 5
Comment: Even though I had to go to the counter to get my vehicle the process was very quick. Really appreciated the fast drop off in Palm Springs, Jianna Zeltner handled it very smoothly.

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Name: B* D*****
Date: 2024-01-19 13:52:35
Rating: 5
Comment: Donna was great to drop my rental off with at SNA airport. Great way to start my day!

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Name: S**** P******
Date: 2024-01-18 01:22:29
Rating: 5
Comment: We traveled to John Wayne airport during the holidays and our experience with the National Rental branch was great. Jordan at the front counter was very helpful and she provided excellent customer service. Faisal at the return line greeted us with a smile and made sure our return was smooth. I will definitely rent from this location again.

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Name: R***** M****
Date: 2024-01-15 16:38:22
Rating: 2
Comment: The car didnt link to my account and I received emails asking for license # after the car was turned in. 3 days later they asked if I wanted an extension. then I was charged for 4 days wgmhen it was only used 4.5 hours. it was eventually resolved 5 days later but the cost of the rental was $10 more than my quoted cost. I gave a 2 because I have been with National numerous years and this is the 1st time Ive had a major issue.

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Name: S**** B******
Date: 2024-01-12 22:06:39
Rating: 4
Comment: As far as the physical car rental picking up the car and dropping it off it was fabulous. No issues what so ever. Staff was friendly I even almost left the keys in my pocket and the guy chased me down to the bus to help me avoid a $300 charge. I was super grateful.Now the bad part. Reserved the car they put a hold on my CC for $330 which is no problem. Hold for the car and incidentals, no issue with that. I make a modification to my reservation to request to keep it a couple more hours because of our travel plans initially. No extra charge making the change however they put another $330 hold on my account. My travels plans changed again to where I was leaving a day earlier so I made another modification to return it early which would have been cheaper, except now I have (3) $330 holds on my account for the same reservation. For what reason. Returned the car and finally got charge for the actual cost of $247 and still has the $990 worth of holds on my card for 3 more extra days. I am glad nothing major came up during that time.

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Name: T***** R****
Date: 2024-01-02 14:17:28
Rating: 4
Comment: Great service and received a clean car. Only disappointing part was an oil leak during the rental, which they apologized for and did a nice service recovery upon return.

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Name: D**** K***
Date: 2024-01-01 15:08:51
Rating: 5
Comment: Good experience, hassle free. Drops off at John Wayne was very easy, Faisal was fast and courteous.

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Name: M****** D***
Date: 2023-12-28 12:40:44
Rating: 3
Comment: Car was fine, however outside mirrors were not cleaned and for the car type, way too expensive. Not a good value. There are better values to be had at SNA airport.

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Name: M******** P** S*** T********
Date: 2023-12-20 16:04:40
Rating: 5
Comment: I left my purse in the rental car. Donna, who checked the car in when I returned it was extremely helpful. She assisted with the return of my purse in time for me to catch my flight home. Thank you Donna!

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Name: J*** S*******
Date: 2023-12-19 15:26:53
Rating: 5
Comment: The car we picked up @ SNA was clean and great to drive. When we returned the vehicle, we were greeted by a pleasant attendant (Donna) who made the end of the trip a good one.

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Name: C**** P******
Date: 2023-12-11 17:28:22
Rating: 5
Comment: They always have great customer service and clean vehicles. Definitely my top pick for rental cars!

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Name: K**** B*******
Date: 2023-12-11 13:02:19
Rating: 5
Comment: My flight to Palm Springs was rebooked into SNA (John Wayne / Orange County) due to a missed connection in Dallas. The two young gentlemen working the garage counter around 10pm at SNA were AMAZING! Thank you for the EXCELLENT customer service!

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Name: R**** B****
Date: 2023-12-09 17:10:59
Rating: 5
Comment: I travel a lot for business and I can tell you truthfully that, this location is one of the best in the nation!People like Sherry, Gordon and Megan are always so helpful and Easy to work with. National Car Rental these people are truly an asset to your company.💯There is a lot to be said about customer service especially these days when there is a lack of it... Not here! These guys are super professional, fun-loving and just a pure joy to deal with.

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Name: D***** A*******
Date: 2023-12-09 14:46:28
Rating: 4
Comment: Pros: good value, convenient, on site manager of Enterprise helped with Apple CarPlay synchronization problem for National, clean car, phone application, email follow upCons: Executive member but provided a vehicle vs facilitating selection of vehicle, airport signs depicting new rental location outside of main terminal

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Name: M****** J******
Date: 2023-12-07 13:05:46
Rating: 5
Comment: I have used National for years, and it’s always so easy. Book your trip, get to the National lot, pick your car and go. Smaller airports go to the counter, they give you a choice, pick your car and go. Want to upgrade, no problem. Problem with the car, call, take it in, trade it for a different cat and go. No hassles, no wasting time, in and out- boom you’re done. It’s that simple.

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Name: N*** C*****
Date: 2023-11-22 00:27:22
Rating: 5
Comment: Always a great experience. Despite not having Emerald Aisle, the staff recognized my status level and accommodated my request for upgrade. Faisal was very helpful upon return and gave me awesome instructions on how to get to my terminal. He explained it in a way that I could easily understand. Thanks, Faisal!

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Name: S***** M******
Date: 2023-11-20 17:30:53
Rating: 3
Comment: Customer service was great but the vehicle was underwhelming. The USB ports didnt work anywhere in the car which made traveling in an unfamiliar city a challenge.

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Name: K********
Date: 2023-11-16 03:22:47
Rating: 5
Comment: I had an overall pleasant experience with my National car rental recently. Quick, competent and kind service and a seamless return process.

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Name: V***** S****
Date: 2023-11-13 13:00:59
Rating: 4
Comment: Good price and selection of cars. I wish that I was told about the Orange County, CA tolls and to sign up prior to leaving the rental garage. It would have saved me lots on administrative fees to National.

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Name: K******** R****** (*******
Date: 2023-11-07 16:50:04
Rating: 5
Comment: All the steps in the rental was easy, efficient, and flawless. I am happy that I chose National. The return of the car in Santa Ana John Wayne Airport was easy and Yahya (the person who completed the transaction upon return) was prompt, polite, and professional.Thank you National for running a smooth operation.

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Name: A**** G******
Date: 2023-11-07 14:02:13
Rating: 1
Comment: PHX Airport National is one of the worst run rental sites in all of the USA. Upon arriving around 10pm and selecting a vehicle as an Executive Elite, there were only 3 exits open with over 20 cars in line for each exit. It took almost 35 minutes to exit the rental car facility. In finding a manager, (I believe his name was JB) he apologized saying they are doing the best they can. My response was to ask him to open a lane and have him help reduce the traffic. He said it wasnt his job and said to be patient. My recommendation to management is to have an express lane for Executive Elite members so they can quickly exit the facility. Whether its the process or the people, the timing it takes to exit this facility is punishing!

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Name: M** K**
Date: 2023-11-06 15:13:09
Rating: 5
Comment: Great experience at National at John Wayne Airport. The process from pickup to drop off was easy. All the workers were friendly, especially Yahya. Thanks again!

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Name: A***** L*******
Date: 2023-11-06 15:11:10
Rating: 5
Comment: Because of an error that I forgot the Anaheim location closed at Noon (Why would they close at Noon?), National was gracious enough to modify my car rental within seconds and had me rerouted to John Wayne Airport for a vehicle pick up. The staff at John Wayne was awesome. Had my car ready to go! Upon my return, Yahya, the attendant knew that we had to leave immediately and took care of checkout in a very quick manner. Very happy with National Car Rental. I just wish they had a system where I couldve been contacted by the Anaheim office that they were closing soon. We couldve been there but my wife and I thought we could do a leisure walk from Disneyland. An employee at the Anaheim location couldve been seen as going above and beyond (like the people at John Wayne). If this was a review for the Anaheim location, I probably wouldve given them 2 stars.

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Name: J*** M*****
Date: 2023-10-30 14:30:28
Rating: 5
Comment: As always, the National Team is concerned and conscientious about my vehicle rental experience. They cant always control the condition of the vehicle but they have always been available to make sure I have a positive experience. That is why I keep comping back.

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Name: b**** t***
Date: 2023-10-25 12:18:00
Rating: 2
Comment: When I was planning my trip I checked multiplier parking options and considered Uber as well. I logged into the Parking Spot website to find rates. The only way I could find them was by choosing the reserve option. It gave the option to prepay or pay onsite. Since I could not find rates I assumes the pay on site was the price if I didn’t choose to reserve a spot. Big mistake! Approximately $10 a day extra by not reserving. My fault for assuming but feel it is not my fault since I could not find the correct daily charge. NEVER AGAIN.

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Name: R*** T********
Date: 2023-10-16 19:57:00
Rating: 5
Comment: After a long flight from the east coast, arriving at John Wayne Airport, it was a pleasure to easily rent a car from National. The attendant was swift and courteous reacting to our reservation. We were treated to a brand new vehicle. Upon returning the car, we had prompt and professional service, that allowed us to make our flight in a timely manner. Couldn’t ask for anything more.

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Name: N*** L******
Date: 2023-10-12 00:55:57
Rating: 5
Comment: I have been a National member for close to 10 years and always get treated the best! I believe I had Vin check me in back at Santa Ana airport? I apologize if that’s the wrong name but Asian guy, very nice and respectful

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Name: C****** V****
Date: 2023-10-06 01:06:40
Rating: 2
Comment: Generally, and in the past, we’ve had great experiences here. We continue to have great experiences with National around the country, but this location has really, tragically slipped. I understand this location doesn’t have an executive area, which is unfortunate, but in the past, the team has always worked to make sure we got a car we are happy with. Today, I was told by Gordon that being an executive member only entitles us to a discount on upgrades, directly opposing the national policy of “You’re always guaranteed a free upgrade.” We were pointed to a Nissan Rogue that had massive dents and 8” plus scratches from what’s appears to be the car being keyed. (We have photos). When we asked to exchange it, Gordon lost it, and began talking about my wife’s body with co-workers as we were just steps away, “the skinny one” he kept calling her, as if the only way to talk about women is their size? Ill not post the other comments he made as to avoid further vulgarity.Fortunately, Sam stepped in. What a beacon of kindness and understanding! Super helpful. She gets it. It’s just a rental car. Asking for one that isn’t destroyed for an executive member seems like a bare minimum.I don’t know what happened to this location. In the past we were always treated great. Hopefully they bring back the service, start honoring membership benefits, and maybe keep the curmudgeons in the back.

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Name: L**** B****
Date: 2023-10-03 01:51:06
Rating: 5
Comment: Price of the vehicle was reasonable and pick up and drop off was quick. Vehicle was very clean overall and in excellent condition. My only minor complaint was that the inside of the windshield had a film on it, which made it difficult to see when the sun was shining directly at the front of the car.

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Name: W S*****
Date: 2023-09-28 14:07:53
Rating: 5
Comment: The car rental sites at John Wayne are buried under the parking garage. Makes pick up, departure, & returns a bit challenging. However the National staff there are superb. Theyre service & attention make the experience much more civilized & safe. Applause to the National staff @ John Wayne. Thanks!

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Name: D****** M*******
Date: 2023-09-28 12:43:13
Rating: 5
Comment: Javier went above and beyond when I returned my car! I had a lot of luggage and he so kindly dropped me off right at my terminal sparing me the lengthy way! I was super thankful for him!

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Name: B P**
Date: 2023-09-27 22:08:54
Rating: 4
Comment: After 15+ years of renting with National, I have only had one less than favorable experience. When a vehicle recently had some mechanical and pickup readiness issues, I was contacted swiftly by managers, the problem vehicle was swapped out easily, and there were several follow up texts and phone calls to resolve any doubts or ‘reservations’ 😂, I may have had. While the resolution could have been more thorough by the company, I understand the scope of operations they have going on, and I am happy to continue as a loyal National client. I highly enjoy the emerald club features and executive upgrades at my level of usage. I hope that specific branch locations such as SNA will return to the substantive program, as it is fun, and rewarding for longtime clients to get to choose their own vehicles on leisure, family, and business trips. One of my other favorite experiences with National has been the wide variety of employees of all ages around the US. They are always happy to chat, work a little magic when reservations aren’t tidy, or a payment method is expired. It’s been great.

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Name: G*** H*****
Date: 2023-09-25 16:19:35
Rating: 5
Comment: Since weve started using a National corporate account, I have been very pleased with the service, ease of use on the app, and the quality of the vehicles. I am now using them for personal rentals as well.On this most recent trip, I had to make some changes and, like usual, National was super accommodating. Most changes were made on the app, but one required a phone call and was handled quickly, politely, and professionally.

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Name: S*** M*********
Date: 2023-09-19 14:57:42
Rating: 5
Comment: The car drop off at John Wayne airport overall was a breeze!(Just be careful to follow the signs as the drop off location has changed over the summer)Within less than a minute of parking, Javier came over to check us in. He was polite and efficient in processing our return. When he asked if there were any issues, I did mention that I believed the previous occupant was a smoker due to a light odor. He understood and without having to ask for approval, gave us a good discount for our troubles!So highly recommend National for car selection, speed for pick up/drop off, and empowering employees like Javier to ‘make it right’ on the spot!

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Name: B** L*****
Date: 2023-09-18 16:58:05
Rating: 5
Comment: I have been using other rental car in the past, but in the last 3 times I used National and so far nothing can beat the experience I had with National, clean new car, best customer service, never try to upsell you. My last rental at the SNA (John Wayne) airport, during the rental return, Faisal went above and beyond to make sure I was not getting lost in the parking garage and walked me to the correct elevator to get to the departure terminal. Great personal service, thank you!

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Name: D**** S***
Date: 2023-09-15 23:31:31
Rating: 3
Comment: The vehicle was infested with ants. The manager at John Wayne Airport stated she would give me 2 free days on my National account to compensate for the ant infestation. I do not believe my account has been credited to date.

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Name: R***** A*****
Date: 2023-09-15 12:06:06
Rating: 3
Comment: Flew to John Wayne airport, no Elite line, didn’t even have a chance to choose and inspect the car. I waited for 40 mins to get a car. When returned, I was accused to have accident (when I knew I didn’t and I drove it basically hotel and office parking lot). A lady (I think the manager) is nice and professional to help me out considering that I didn’t have much time for my flight.

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Name: D**** V******
Date: 2023-09-11 23:16:46
Rating: 5
Comment: JG was super helpful at COS. We were delayed and missed our connecting flight from Denver. Thank you for understanding our situation and made the transition to our National rental stress-free.

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Name: K**** P***
Date: 2023-09-11 17:30:10
Rating: 5
Comment: I return to the Orange County airport location each month because of the wonderful service I get from Sheri. She is helpful, always smiling her big smile, and asks each time I’m renting on site if there is anything she can do to make my rental better (she already has just by asking).Thank you Sheri for your great customer service and all of the kindness you share with your customers. I appreciate you!

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Name: G******* M*********
Date: 2023-09-06 15:50:47
Rating: 4
Comment: I rented a car at John Wayne airport in Irvine CA. It took several attempts to find a vehicle that either had a navigation system or would accommodate Apple Car Play. That was eventually accomplished and the rental car was very satisfactory. Returning the vehicle was convenient to the terminal and very quick.

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Name: A**** L*****
Date: 2023-09-06 15:14:20
Rating: 3
Comment: Car was fine but definitely was not thoroughly cleaned. There was dried spilled sticky mocha all over the center console cup holder. Didnt notice it when I got the car because it was dark in the lot, but when I took it into the sun, it was really evident. I took it to the gas station to clean it off. Lots of crumbs and stuff all over as well. Gross.

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Name: J*** G*****
Date: 2023-09-06 11:16:43
Rating: 4
Comment: The rental facility being so close to the SNA airport is very convenient. It does require going to a counter to get a vehicle so their is no bypass. There is a smaller vehicle selection than LAX due to the size, but they did have an SUV. The person working at the counter was pleasant and quick at getting us checked out. The vehicle was an Audi and it was nice to drive. The only issue we ran into and why I docked a star was that the Android Auto quick working part way through our trip. The agent response to my message about this was to bring the vehicle in and swap for another. This would have required over an hour of driving time, plus filling up gas before returning, plus going back to the counter and then having to get a new parking pass at the hotel we were staying at when we returned. We chose to use our phones for directions instead. Other than that, the experience was good.

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Name: C***** S*****
Date: 2023-09-05 17:04:54
Rating: 5
Comment: I rented from August 28-30.The car was in the class I requested and the service was excellent.Thanks for your customer-centric service.It enhances the travel experience.Thank You

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Name: D**** P***** V*****
Date: 2023-09-03 17:48:24
Rating: 5
Comment: Recently, we rented a car with National for 1w+. We returned the car yesterday at 9AM PST (Labor Day weekend). One of my friend realized he misplaced his passport, doubted he may have dropped it in the rental car. So we went back at 12:30 PM PST on the same day.The reception we got was not admirable, their policy is weird, all lost and found will be placed in a vault and keys to the vault are with a single person. And the said person is on a vacation. So they cannot confirm if detailing team at the rental cars found a passport while cleaning. They asked us to wait till Tuesday to confirm if any Passport is found. Spoke with quite few people at the desk at National Santa Ana airport. None were compassionate to do anything.Special shout to Luis, supervisor of the detailing team at National Santa Ana airport- who went above and beyond, to help us. He spoke to the people who manager lost and found and called for special help amd went to check the vault, he could see through the inlet of the vault, that there was only a pair of goggles in the vault, though he did not find a passport, he confirmed it’s not found. He spoke with us patiently and helped us, beyond his work needs him to.People like Luis makes me go back to National again. Appreciate all you have done to help us out.

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Name: P*** C
Date: 2023-08-29 15:51:16
Rating: 2
Comment: Since national asked for this review, I will comply. I have been a national customer for almost 15 years and overall I am very pleased with their service, selection, and pricing. This one trip to Chicago on 8/22-8/24 is an exception. Upon arrival, I jumped into a particular SUV off the executive aisle, and jumped to another one, realizing it was a better choice. In doing so, I left my sportcoat in the former SUV. I called one and a half hours later and was told they will call me back in 30 minutes. They never did nor did they call the second and following return day. When I returned the vehicle I waited close to 20 minutes to finally be told they don’t have the key to the lost and found. They then recommended I call to customer service. The point being, National does what they routinely do very well, however, when the extraordinary occurs they leave a lot to be desired.

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Name: S***** M*****
Date: 2023-08-26 01:19:38
Rating: 4
Comment: Overall had a great experience. They were having a busy day, so even though we had a reservation we did not get the small car we had reserved. Instead we got a Tacoma, which was fine but didnt quite have the drivability or gas mileage we were hoping for. Otherwise, the whole process was very easy!

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Name: S**** A****
Date: 2023-08-22 15:20:22
Rating: 4
Comment: Was a simple in & out and then a quick drop. Was kept being reminded of return date. However was not very thrilled with their Emerald member benefits since the so-called upgrade wasnt worth it.

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Name: J****** P*******
Date: 2023-08-20 18:16:54
Rating: 5
Comment: Feb 22 The representative with whom I dealt was very professional and courteous. Because my rental had been secured through a corporate account, I didnt have to pay until I arrived at John Wayne Airport in Santa Ana. As an Emerald Club member, I was given the choice of about 8 different cars. I opted for a VW Tiguan.Jul-Aug 23 I was in Southern California for 2 weeks. As I had done last year, I had set up my car rental for an SUV. When I arrived at the National office, the agent offered me the choice of 3 vehicles. I asked him for his recommendation and he suggested a Chevy Equinox. Nice ride, plenty of interior room and spacious cargo area. Definitely be using National again next year when I take my vacation in California.

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Name: P*** & M****** T*****
Date: 2023-08-15 12:33:48
Rating: 5
Comment: Medhat at National was very helpful when we checked the car back in at John Wayne Airport. He gave us a discount after we said that the car smelled badly. He was kind and courteous.

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Name: L***** G********
Date: 2023-08-14 12:13:53
Rating: 4
Comment: In good National fashion, the car was ready when I picked it up. I ordered a 8 passenger SUV for vacation fun. The car was very clean. The gas had not been topped off. However, when I returned it, I got a little credit from Randy.

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Name: N***** Y*****
Date: 2023-08-09 20:44:00
Rating: 5
Comment: The SNA National car rental is absolutely amazing. Picking up is a breeze. Everyone at the booth is amazing! You guys truly are the best! Dropping off is equally as quick. Faisal took care of everything and was so warm and friendly. I’ll be using you again for sure! Thank you!

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Name: M*** E***** H****
Date: 2023-08-09 12:40:14
Rating: 5
Comment: Have taken National last several trips in different airports in California, including SNA and OAK. Easy reservation, easy pickup, great car selection, cars have been serviced, easy quick drop off. Will use National now.

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Name: J*** R*******
Date: 2023-08-08 14:11:57
Rating: 5
Comment: Dewalt at Santa Ana National car rental is the best and made the whole experience. Easiest rental car experience I’ve had. I will definitely go back.

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Name: C**** K*****
Date: 2023-08-07 14:04:48
Rating: 1
Comment: Car smelled from Clorox Fresh Scent after I specifically requested a car with no fragranceNational Employee explained that they don’t add fragrance, but neglected to mention that they put a Clorox Wipes with Fresh Scent in every vehicle that customers can use to clean car. Car smelled from it, unable to wipe it off, and there were no cars available to swap. I spent 5 days with a splitting head ache for hours every time got in car.

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Name: K**** M*****
Date: 2023-08-05 19:18:50
Rating: 5
Comment: Service was great. Forgot to activate SXM radio, so they deducted cost and took off additional ten percent from bill. Medhat was very personable on check-in.

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Name: C**** H******
Date: 2023-08-05 19:08:23
Rating: 5
Comment: We had such a great counter experience with Omar Y last week at the counter in Orange County airport. He was personable and listened to what our car needs were. He did a great job finding us a minivan and was just so kind and well spoken. Not easy to find good service these days but Omar was on point!

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Name: R V******
Date: 2023-08-04 14:21:02
Rating: 5
Comment: I came in ahead of my reservation which was for a specific car type. Isiah was friendly and had to refer my requests to the manager, Austin. Austin walked the lot to find the right car for me. I was very pleased at the outcome.

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Name: J***** L****
Date: 2023-07-31 11:36:11
Rating: 5
Comment: I highly recommend using National Car Rental when needing a rental car from the Santa Ana (John Wayne) Airport in California. The staff provided exceptional customer service, specifically Medhat who assisted me with the drop off of my rental car. He was friendly and very helpful!

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Name: d**** v******
Date: 2023-07-26 14:47:18
Rating: 5
Comment: Easy pick up and return as usual in my most recent trip.Had a minor fender bender - customer service was awesome in responding to questions about it. No delays or costs.National continues to be my vendor of choice for cost and service.

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Name: C**** C****
Date: 2023-07-24 12:23:06
Rating: 5
Comment: My work contracts National-Every single time I have rented a car it has been a stellar experience. Kindness, knowledge, an eager desire to make my experience a great one. Jack Park is a stand-out. Making during my experience was a perfect one. And it was.

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Name: S***** C****
Date: 2023-07-19 23:18:10
Rating: 1
Comment: I am very sorry to have to share that we found we could not trust a staff member, manager, or customer service at National Car Rental. We need to alert others who are considering renting through National that they cannot trust National commitments nor any meaningful response from customer serviceThis summer we reserved a 7-seater, 3-row SUV, months in advance, through National at John Wayne Airport. When we were assigned a SUV, we were repeatedly assured by the woman at the National desk that the vehicle had a third row folded into the floor. We needed this size vehicle to accomodate our family of 7 adults as we toured Southern California.After finally locating the SUV in the parking garage, we loaded up our luggage along with 4 family members, including my 85-year-old mother-in-law, the rest taking an Uber to our Airbnb rental. Unfortunately, when we arrived at our rental home, we discovered that there was no third row. As a result, we could not tour Southern California as we planned, and anywhere we went 2-3 of us always to take an Uber in addition to our National rental SUV. This limited our vacation plans, was frustrating, and expensive.When we complained to National they offered to provide a discount on the weekly rental, which we appreciated. In addition, the National manager at John Wayne Airport promised that we would also receive two free rental days, which would be posted in a few business days.Since we did not hear anything from National, and the days were not posted to our Emerald account, I began to reach out to National customer service as well as the Emerald and Rewards programs. We were reassured, by text, by Customer Service that the days were requested and should be posted shortly. Now, three weeks later, the days have not been posted, and no one from National has responded to multiple phone messages and emails about the situation.I am still hopeful that National will come through and post the free days, which we could use for an upcoming trip. However, since it has been three weeks with no response whatsoever from National, I thought it was important to share our very disappointing experience with others who might want to use National Car Rental.Trust in customer service is critical to use services, especially regarding car rentals. So far, I have found, on all levels, that we can not count on promises or even communications with National customer service.

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Name: S***** M*****
Date: 2023-07-18 16:03:32
Rating: 5
Comment: Scott was helpful and friendly. He helped me find the right car for my needs, and even upgraded me to a nice black Audi! I like that I can walk to pick up the car from the airport terminal without taking a shuttle. I use National every time I travel for work and will continue to do so.

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Name: J*** S********
Date: 2023-07-11 20:50:13
Rating: 5
Comment: Hate to give away this hidden gem but using the Emerald Isle to rapidly (and I mean really fast) grab a car and go. Im sure it costs a bit more but to me it is well worth it! The first time required the typical delays involving entering all my driver data but since then it has been a Breeze.

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Name: D***** I****
Date: 2023-07-03 16:13:56
Rating: 5
Comment: National Rental is by far the best car rental agency I have used. I rent several cars per month for work and I love the streamlined process of skipping the counter and going right to the row of cars you can select from. Super easy and I like having choices.

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Name: L******** M*****
Date: 2023-07-03 14:22:27
Rating: 5
Comment: Very grateful to Ali and his team at John Wayne/Santa Ana Orange County CA Airport as they worked with me to extend our rental after my husband suffered a medical emergency and our stay needed to be extended. They were extremely helpful, kind, and supportive and confirmed again that I made the right decision in booking with National for all my personal and business travel. #nationalcustomer4life

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Name: J*** F****
Date: 2023-07-03 13:50:04
Rating: 5
Comment: This is the only place to rent a vehicle. Customer service is excellent, cars are always clean and new. I travel for work and this is one part of my trip I never have to worry about.

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Name: D**** P******
Date: 2023-06-30 17:20:41
Rating: 5
Comment: National is my new favorite rental car company! Rented a car in Orange County, CA this week. Had a nice VW Tiguan, very clean and drove nicely. When I returned it there was a computer glitch that had me go to the counter to resolve, rather than just checking in as I drove in as usual. Sam and Constantine helped me in a few minutes. They were super friendly and fixed the issue quickly. Apparently, they are installing a new computer system and it was misbehaving. Anyway, I will go out of my way in the future to rent from National. It was lovely to have had such a good experience after a busy vacation in Southern California! Well done, National!! And a big thank you to Sam and Constantine too!

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Name: J****** W*********
Date: 2023-06-27 12:04:52
Rating: 5
Comment: 5 stars for a great last-minute rental at John Wayne Airport in the OC. Our flight was cancelled, and we had to get our daughter to AZ for a basketball tournament first thing in the morning. So my husband drove through the night in an excellent Mitsubishi Outlander. The young woman at the rental counter was efficient, quick and friendly.

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Name: S**** S********
Date: 2023-06-26 12:41:10
Rating: 5
Comment: Love National, one reason is I can walk straight out to the parking area and pick any car. SNA airport doesnt do this, however, the team was quick, still allowed me to choose my car and I was out in under 4 minutes! Outstanding service as always!

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Name: J**** D***
Date: 2023-06-22 21:13:59
Rating: 5
Comment: I went to California to visit family but reserved my car in the wrong location Las Vegas I guess that is where I really wanted to go :). But the gentleman that was assisting me honored my reservation and gave me the same price for my stay in California. The cancellation process for Las Vegas was easy to complete. Awesome Customer service.

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Name: M*** S******
Date: 2023-06-22 11:50:01
Rating: 5
Comment: The car was easy to drive and had some safety features which made me feel more secure. It was good on gas mileage, and the check-in and check-out process was simple and painless.

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Name: J**** W*******
Date: 2023-06-16 19:20:36
Rating: 5
Comment: Appreciate the clean and newer cars. Associates are friendly.Upgrades are nice, when they are available. Only suggestion is to be meticulous when cleaning the windshield. A smeared windshield is not enjoyable to look through.

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Name: P**** N********
Date: 2023-06-13 17:25:22
Rating: 5
Comment: Very courteous and helpful at John Wayne airport. Needed SUV with rear pull cover since I had golf clubs to keep in car. An associate quickly checked each available SUV option and I was soon on my way. Great service!

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Name: J*** K
Date: 2023-06-13 15:56:07
Rating: 1
Comment: Really bad experience. Picked up a car that reeked of smoke shortly after leaving. Couldnt turn around because of a wedding. The following morning (8AM) contacted # listed on reservation that connected us to a national call center. Representative said she could reserve another car for us but we would have to go back. Asked if they could drop it off at our hotel (less than 5 mi away), but was told they couldnt. Said we had to wait for the airport hub to call us. Call never came, had to email national support team and finally received a call at 2:45PM. By that time had to go to another wedding event. Said they had a car for us. Asked if I could not return the car full and local manager said he would mark the tank as half full. Wasnt able to stop by as we didnt get done with the even till late. The following day we had to return the car. However, they tried charging me for pre-paid gas that I never selected (manager must have added this?). Donna also closed the ticket before asking if I had any issues. She said she would let the manger know and he would likely call us, but couldnt note it in the system. Never received any call as of now. Really poor customer service. Had a pregnant wife that had to sit in a smoke permeated car from prior driver. We had to roll all the windows down when driving, even on the highway. A/C was unusable because it was saturated with the smell.

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Name: S******** F********
Date: 2023-06-06 17:21:09
Rating: 5
Comment: When we returned our rental car to the John Wayne Airport (SNA), the agent noticed my husband had a knee brace, a cane, and was having trouble moving around. Since he knew it was a long walk back to the terminal, her told us to get back in the car and he drove us right to the terminal. It was unexpected and much appreciated. A truly wonderful experience. I wish I remembered the agent’s name to call him out specifically because he was very caring and friendly and deserves recognition for going above and beyond.

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Name: T*** L****
Date: 2023-05-27 15:39:15
Rating: 5
Comment: Ive been a happy National customer for about 25 years and never had an experience like we did with Ali at the National location at John Wayne airport. The location was very busy, yet Ali asked about our travels, whether we had any questions regarding the area and upgraded us as a thank you for being loyal customers. Alis cheery demeanor and excellent customer service was a wonderful start to our vacation in Southern CA!

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Name: M** S******
Date: 2023-05-23 01:09:16
Rating: 5
Comment: We picked up our rental at the John Wayne airport in Orange County California. They were able to put us in a great vehicle that fit my family and our luggage for our trip to Disneyland.Unfortunately, we ended up with a flat and left without any of the appropriate tools that should have been in the vehicle to change the tire. Luckily we were able to cancel the roadside assistance service (an additional cost) when we were able to flag down a like branded vehicle that had the tools we needed.Once we made it to LAX to swap out our vehicle for another, Andrew Solis greeted us, listened to our situation and concern, and our desired outcome. He did everything he could to get us into a comparable vehicle and did all the talking with the National manager on duty to help us out. In the end we were very pleased with how he handled our situation and helped up get out in a timely manner and left my wife feeling great with the vehicle which they were able to put us in.The only remaining issue was when we returned the vehicle to the airport in Orange County, the charge for the roadside assistance was on the bill still.Thanks to the professionalism of the attendant and manager on duty it was taken care of and he apologized for the situation of not having the vehicle properly equipped with tools that would have allowed us to handle the flat tire without requesting assistance.

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Name: G*** P***
Date: 2023-05-23 01:00:17
Rating: 5
Comment: Had to cancel my original booking due to flight cancellations and rebook for pickup from a different airport. No penalty for last minute cancellation and rebooking was a breeze. Service at pickup and return was exceptional. Thanks for the great service!!!

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Name: D***** F****
Date: 2023-05-20 15:45:51
Rating: 5
Comment: The vehicle pick up process did not go too well. As a result, National offered me a discount, which I consider a welcome customer service initiative. When I returned the vehicle, attendant Taby took note of my initial unfavorable experience, and gave me a slightly higher discount. She made my vehicle return experience stress-free. Thanks, Taby.

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Name: C**** S********
Date: 2023-05-10 13:30:03
Rating: 5
Comment: First time renting from National, have corporate Emerald club through my employer. Very nice and efficient experience, way better than what I am used to with other rental car companies.

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Name: K**** K
Date: 2023-04-25 14:44:08
Rating: 3
Comment: The do NOT have the aisle here because the garage is not secured. You have to check in to get a key. I’m Exec Elite and only got a Mazda (they wanted to give me a Camry)… Very disappointing selection, and annoying that you have to go back and forth to look for a car, go back to the kiosk, then find out that car for some reason or another wasn’t available… The whole operation seems very disorganized. I wish I would’ve used Hertz for this trip!

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Name: R** G*****
Date: 2023-04-24 14:20:20
Rating: 5
Comment: Look at the long lines at Budget and some of the other rental cars. You’ll love National. Last trip to Orange County I tried Budget and after a 45 minute wait I walked out and took a UBER. It took less than 5 minutes at national. Time is money for me. I remember feeling so sorry for the families waiting in line at Budget. All the wanted to do was get to Disneyland to wait in those lines

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Name: M*** H***
Date: 2023-04-20 13:00:28
Rating: 5
Comment: There was an issue with billing right from the beginning. I got an upgrade for a small increase but bill came up with a big price increase, more than 50% increase. Talk to service rep onsite and on the phone. However, it was Hugo the manager at SNA airport that finally got this resolved when I returned the car. All this while not missing a beat so we would not miss our flight. Initial experience was bad Hugo demonstrated excellent service.

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Name: S****** P******
Date: 2023-03-28 17:40:59
Rating: 2
Comment: The cars are great, but every time I show up to either rent a vehicle, or return a vehicle - the company has no record of my reservation (and Im an elite member). Its quite annoying, and the process takes MUCH longer than it should. Have requested support numerous times, and Im still having issues every single time I rent, anywhere within the US.

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Name: G******** G******** G******
Date: 2023-03-28 16:42:36
Rating: 2
Comment: I use national for corporate travel and personal use. Always happy with National but SNA airport location was not the same experience as other national. Meaning, car was 2023 and it offered terrible service. Apple car play kept freezing and it made me late to my event because I could not get directions properly. Fluids were low on vehicle and I could not wipe begs off windshield; I drove to AZ. I will only put this rating for this location and Donna the car attendant upon return did everything she could to make my negative experience better but would not mind and additional discount on my reservation from national. Rental Agreement # 655571887Invoice # 60042273231

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Name: A**** L********
Date: 2023-03-21 20:48:29
Rating: 4
Comment: A convenient place to rent by the SNA Airport. Theres staff thats quick to help you. If youre an Emerald Isle Member, unfortunately, it is a place where you dont just walk up to the car and rent it. You do have to interact with a staff to help them pick your car. It is a fast process but you do have to line up. So its not as quick as other airports.

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Name: M*** S****
Date: 2023-03-14 22:27:20
Rating: 2
Comment: Not sure if this is just SNA or all national locations, but no longer have the emerald or executive emerald aisle. This was my only reason for ever using national in the first place, because I like the ability to choose a car from the ones on hand. Now its just like any other car rental place, even got the fake howd you like to drive this other nice car at a hefty price increase upsell attempt.....like I was at hertz in the 90s.

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Name: A*** H******
Date: 2023-03-06 18:16:14
Rating: 5
Comment: I had been a Hertz top tier member for 16 years and had finally had enough of smelly, dirty cars, horrid customer service, and being told take it or leave it at the counter when asking for a diff car. I tried National for the first time last week and i am officially a loyal National member now. I actually had a choice of NICE cars for a change, the car was impeccably clean, and customer service was exceptional. Agents at both pickup and return were super nice and friendly. Specifically, mr Medhat from SNA Airport returns. My only regret is not switching sooner. Cant wait to test National in dubai, UAE.

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Name: E*** S****
Date: 2023-03-06 16:52:54
Rating: 5
Comment: Im a big fan of National at SNA/John Wayne airport. You can easily walk to the rental car area, select and get into the car under a minute, and drive off. Super easy when traveling for work or with family.

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Name: Z****** B******
Date: 2023-02-24 22:36:02
Rating: 5
Comment: I am a frequent traveler to this airport. National Car Rental here is the way to go! Every time the shortest line and the best service.I had trouble with Enterprise and a National rep solved it perfectly for me, he actually ran after me to solve it. Awesome service!

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Name: T** M*****
Date: 2023-02-20 14:30:34
Rating: 5
Comment: National made is so simple picking up and returning the car. Car was in great condition as well. Thank you

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Name: A*** B*********
Date: 2023-02-20 13:55:55
Rating: 3
Comment: Overall it was fine. I am executive elite status however and I never get an upgrade at this location. I asked for an upgraded vehicle and the manager told me it would cost me an additional $20/day. When I asked about my status and free upgrades he told me he didn’t have enough vehicles.

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Name: H****** L******
Date: 2023-02-20 13:31:46
Rating: 4
Comment: We love the convenience of flying into SNA over any other regional airport. However, the last time we arrived and proceeded to National Executive Emerald Club to obtain the car, we had to wait in line to check in, and then had multiple people jump in front of us due to inefficiencies with the person helping us. I thought the whole point of being Emerald Club Executive was to streamline the process. I would suggest you have separate lines for different levels of Emerald club or regular rentals in order to accommodate your frequent customers.

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Name: C***** J* R****
Date: 2023-02-13 14:49:54
Rating: 5
Comment: With Emerald membership, I feel like a high VIP every time. The people are so friendly and helpful. Cars are always clean and ready to go. Check in is fast and convenient. Returns are not even a minute as long as its return in good condition. National is awesome

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Name: D***** S**********
Date: 2023-02-13 14:48:02
Rating: 4
Comment: Always an easy pick-up drop-off, friendly staff and great selection. Cars are clean and in great conditions. The only reason I do not give 5 stars is the branch used had an opportunity closing my return the same day, and I have to call twice customer service. One to report the misding invoice and then because the app was showing a car pending to be returned that I never used. Customer service took care of the situation.

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Name: J* A******
Date: 2023-02-08 00:43:57
Rating: 5
Comment: Im hesitant to say this publicly, because I dont ACTUALLY want EVERYONE to know how great National is, but I cant hold this in any longer. I am absolutely dumbfounded why anyone uses ANY other car company. The ease of booking, selecting and returning the cars are second to none, the vehicles are always great and, in the rare situations where I have had an issue, the customer service has been everything I could hope for. National is a national treasure when it comes to travel. Only fools book with other companies in my opinion.

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Name: D**** F
Date: 2023-01-26 12:32:58
Rating: 5
Comment: Staff is always friendly, but car selection can be a bit limited at SNA. There have been several times where there are only 1 or 2 vehicles available in the aisle, with a line of 5 plus people (this is even with executive elite status, since they no longer have the self serve aisles at this location). Most recently, Monica was a huge help at this location. I had a few issues with the vehicle I picked up (vehicle smelled like wet dog and started idling very poorly during my rental), but Monica was very understanding and accommodated for the problems. Thanks again!

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Name: I****
Date: 2023-01-16 18:13:35
Rating: 1
Comment: When I rented the vehicle nobody put down the vehicle information. I was contacted 4 times via email from managers and I provided the information the first time. No responses and it was not corrected. I then had to call customer service and they stated I needed to return the vehicle immediately or they would cancel my emerald account. Needless to say I had to stop what I was doing at work and drive the car down to the location to straighten it out. I was promised 3 free days because of their mistake....that never happened either. I have rented from National a lot and have been an executive platinum memeber for years. I am never renting at this location ever again!

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Name: P**** B***
Date: 2023-01-11 17:37:20
Rating: 5
Comment: The pick up process was seamless. And the drop off service was exceptional. We were a big group traveling with a lot of luggage and 2 small children. The drop off person recognized this and had a driver take us in the same car up to departure level so it would be easy to unload 2 car seats, 2 children and a whole lot of luggage. Best service from National I have ever received in all the years I have been renting from them.

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Name: D*** S*******
Date: 2023-01-09 14:02:20
Rating: 5
Comment: This review is specific to a recent experience at the National desk at John Wayne Airport on December 28th. The vehicle that I had booked was not ready / available at the time of my arrival. I was able to deal with with an exceptional team member (Sherry), who was able to remedy my problem in the best way possible.

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Name: C******** K****
Date: 2023-01-02 21:46:09
Rating: 5
Comment: I rented a car for 3 days from SNA. Everything was fine except the interior smelled of cigarette smoke. When we turned the car in, we mentioned this to the agent, Javier. Without us asking, he gave us a credit allowance for our inconvenience. I love that National Car Rental empowers their employees to make things right on the front end! Javier also drove us to the Delta departure zone as it was on the other end of the airport. It was such a nice, refreshing surprise especially since we were returning from a family funeral. We found out Javier has been working for National for 25 years! Keep up the good work!

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Name: D**** S******
Date: 2022-12-26 20:25:27
Rating: 5
Comment: Rented an SUV for a trip to Northern California. Quick and easy pick up at SNA (huge thanks to the counter crew for letting me change my mind twice!), quick and easy drop off.Rented a VW Taos, it was an outstanding vehicle. Exterior could have been cleaner (I think it was rinsed, not dried, so I had to clean all the spots off!) but the interior was fine - including the windows, which are often not clean.

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Name: M****** G***************
Date: 2022-12-23 14:02:07
Rating: 5
Comment: National car rental at SNA makes my business travel easy. From my arrival to departure I am treated like the most important customer they have and it consistent. Their cats are always in great condition and choice is always plentiful. I do wish they would check the gas tanks and to them off before sending the cars out as most people do not leave them full upon return.

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Name: E K
Date: 2022-12-19 12:54:55
Rating: 5
Comment: National is hands down, the best car rental service out there. Emerald Isle is fantastic. Just pick your car and go. Ive been a National customer for over a decade and really enjoy the automatic upgrades that Executive Elite status brings. Returning the car is just as easy as picking one up. The drop and go feature is helpful when you are running late for a flight. National is highly recommended.

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Name: R** D****
Date: 2022-12-16 17:43:49
Rating: 5
Comment: The staff is very professional. They get you in and out very quickly and efficiently. Their cars are always well kept and super clean. And I love that, even if I select an economy car, if they have something nice available then they give me that option - so Im not driving an Aveo or Smart Car. I am super impressed with them.

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Name: D**** W*****
Date: 2022-11-10 16:35:03
Rating: 4
Comment: The rental experience was great until I saw a fuel refill charge on my receipt and had made it very clear to the person checking me in that I had just filled the gas tank at the gas station across the street from SNA and the fuel gauge needle was registering above full. I did call customer service and the rep was willing to refund the refill charge but that should not have been necessary. How many people just assume the receipt is correct and never look at it so they pay a bogus charge?

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Name: J****
Date: 2022-11-07 21:22:23
Rating: 5
Comment: The SNA airport location is great! Again had a smooth process picking up and dropping off the car. Was upgraded as they didn’t have the exact size vehicle I had reserved. Drop off after hours still had an attendant on site which was very nice.

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Name: M*** E****
Date: 2022-10-18 17:16:13
Rating: 3
Comment: Super friendly employees, and was easy to get my car in Orange County. Would have given 5 stars, but the car we received had a front collision sensor that was bad. So I drove 400 miles with no cruise control. Kinda annoying. It seems like the rental cars are getting more beat up, with less maintenance.

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Name: G*** P******
Date: 2022-10-14 13:31:05
Rating: 5
Comment: I will only rent from National because of the level of service provided. The young lady (night manager) did not have the vehicle I reserved at John Wayne Airport. This did not deter her. She found a suitable substitute that worked perfectly, and we were on our way in no time. That you so much for putting the customer first.

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Name: K******* L****
Date: 2022-10-03 13:13:15
Rating: 5
Comment: I have high expectations for National because I use them every time I travel.I want to review this time because they went above and beyond to help.The night before my last rental was due, I badly sprained my ankle. It wasn’t pretty and I was in a lot of pain and moving slowly.When I returned the vehicle, the gentleman checking me in saw me wince as I was getting out and immediately told me that I should stay with the car and someone would drive me up to the gate. I didn’t ask for help and didn’t think this was an option- he just saw me not doing well and immediately moved to help. He also went over my invoice with me and made sure that because I returned the car full, the charge I had for fueling was removed.The other gentleman from National who did drive me up to the gate was so kind and made sure I got in safely and helped me unload my bag so i could lean on it.I’m a customer for life.

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Name: L***** D******
Date: 2022-09-26 17:41:56
Rating: 4
Comment: My husband and I have been loyal customers of National for years… typically we are berry happy. I’ve just noticed the last few rentals I’ve had at the John Wayne Airport location in Santa Ana, CA have provided me with cars that are not very well cleaned, one had a broken windshield wiper, another had the check engine light on… just not the experience I have had in the past. I was a bit disappointed in the condition of the vehicles I was given. Otherwise we have been happy.

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Name: S******** P*****
Date: 2022-09-14 01:08:46
Rating: 5
Comment: National is a customer oriented company. They ensured all my needs were met from picking up the car and returning it. I was even provided assistance to carry my bags up 2 flights of stairs to take a short cut to the terminal. Thank you for going above and beyond. To simply put it, I received the gold standard of service.

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Name: S**** A******
Date: 2022-09-09 12:43:40
Rating: 5
Comment: National Car Rental has been my go to for both busniss and personal car rentals for quite some time now. The rewards program is great and easy to understand. Free days are earned easily as are upgrades. It definetily pays to be an executive member. Cars are always clean, pick-up and drop off are a breeze. If you ever need to deal with customer service, they are also super easy to work with. I travel a ton and have used a lot of different rental agencies, National is by far my favorite.

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Name: S***** H**
Date: 2022-09-07 16:16:34
Rating: 5
Comment: We’ve been renting cars from National all over the U.S. for years. National is our go to rental car company and first choice. We love the Executive Aisle as it is so quick and easy to choose a car and get going. At my last rental in Southern California, I was upgraded to a Mercedes Benz SUV that was such a pleasure to drive. Customer service is tops at National.

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Name: K*** M******
Date: 2022-09-06 17:51:57
Rating: 1
Comment: I’m really quite embarrassed for National today. Going against the main benefit of choosing National over any other car rental company, they forced everyone to go to the counter to receive keys to a car today. Not only was there a line of 30+ people, you weren’t able to choose your own car from the lot. Shameful National. If I wanted this type of experience I would have gone with Avis or one of your other competitors. Do better.

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Name: J*** B***
Date: 2022-09-06 13:59:05
Rating: 5
Comment: Had an excellent experience here. My son was able to pick a bright red car and declared it was a race car for our trip. Vehicle worked perfectly. The staff was friendly and respected my coverage requests without being too pushy or trying to use fear to get me to purchase more coverage like other rental car companies often do (this is why I prefer National and Enterprise as they don’t pressure their staff to manipulate their customers with fear-based approaches).We even had an issue with my corporate/discount code not applying at first but the guys at the desk were great about getting this sorted quickly as we had to catch our flight home. Overall, a great experience and will definitely use again next time we come to Orange County.

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Name: M*** T*****
Date: 2022-09-01 13:11:42
Rating: 5
Comment: Fantastic service. They were very fast and efficient. Great service by Sherry who got me into my car right away. She even find the time to find me a nice Audi SUV!I always use National!

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Name: P*** H**
Date: 2022-08-23 20:34:26
Rating: 5
Comment: I am an Emerald member and always use National because they have the best variety of cars from 2 people to 7 people. They also have some of the best representatives- one rep in Sacramento helped me install a toddler car seat, one in Vegas let me upgrade to a bigger vehicle, every rep I dealt with at the Santa Ana location was kind and gracious and all of these encounters happened in the last 4-6 months. With great customer service, I will continue to rent from them.

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Name: M*** P*******
Date: 2022-08-22 19:54:13
Rating: 5
Comment: Completely satisfied with National - from online reservations process to communication of car options to receipt via email at the end of a trip. Not sure I could improve the overall process. Also, their people are conversational, helpful, interested in getting me on my way as quickly and efficiently as possible. Oh, and getting to use my free days...its not a hassle like my old rental car company...where black out days exceed useable days. Keep it up, National!

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Name: L**** O****
Date: 2022-07-21 13:14:16
Rating: 5
Comment: When we arrived at the airport to pick up our van, it was extremely easy and fast. Our car and requested car seats were immediately ready. It only took us about five minutes to check in. The van was in immaculate condition with no unwanted odors. We have rented cars thru National for quite a few years now and it has always been an easy process with any rental. National Car Rental is our go to car rental agency.

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Name: C***** M****
Date: 2022-07-20 13:32:36
Rating: 3
Comment: I was happy with the rental car that I did get, but unhappy with the fact that I explicitly rented a sporty car class vehicle, but when I got there the sportiest thing they had was a Jeep Compass. With how National works in regards to the freedom to choose any vehicle, why would they even let you select which class of car to reserve if they just may or may not have it when you show up. Whats the point? Ill rent from National again, but if I need a specific type of vehicle, I might look to a different company that will actually hold the car type I reserved.

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Name: S****** L*****
Date: 2022-06-14 03:55:36
Rating: 4
Comment: Checking in and out went fairly smoothly. We did not get the car I reserved but ended up with a Ford Explorer. It was a big SUV for just the two of us and was rather big to park in smaller slots. It was comfortable. They contacted us that they did not have the car info so I snapped a picture of the license plate and texted it to them. They confirmed receipt. Things worked out.

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Name: R*** K****
Date: 2022-05-27 02:29:10
Rating: 5
Comment: It was a very simple process . We landed got the bags went to the National counter .There was not anybody there . But a sign directed you where to go.. Followed the directions to where we get the vehicle. The person who checked us in was professional and directed us to the vehicle. Which was clean and ready to go.. The drop off went smoothly we were told where to go for departing flights. The staff here was also professional . This was a very positive experience

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Name: J*** J
Date: 2022-05-03 18:11:53
Rating: 5
Comment: We had a great experience with National Car rental. The only negative was the return location at the airport which was underground. The car was in excellent condition and a dream to drive, the staff who checked us in and out were accommodating and knowledgeable, the pick up and return process was easy and the car was clean and more than met our needs.

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Name: S**** W****
Date: 2022-04-18 15:23:38
Rating: 5
Comment: Excellent experience from start to finish. Picked up vehicle at Ontario, Orange County airport. When I told the attendant we ended up with more luggage than when I made the reservation due to bringing my golf clubs, he cheerfully upgraded me to a larger vehicle at no additional cost. When I returned the vehicle to the San Diego airport, the process (other than the car rental center being two miles from the airport) was smooth and courteous. My experience with National was excellent. A warning though for those renting or returning a vehicle in San Diego….allow extra time.

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Name: K** D******
Date: 2022-04-01 03:00:06
Rating: 5
Comment: We want to commend the outstanding service of your employee Alan at the Santa Ana airport location. Alan went out of his way to help us find the perfect car for our California vacation. Thank you so much Alan! we are always impressed by the service and care by the entire National team! We look forward to our next National rental! Jim and Kim Douglas

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Name: K*** V****
Date: 2021-08-21 12:02:14
Rating: 1
Comment: By far the worst National Ive ever used. I will likely not fly into Santa Ana again as a result. Ive visited 30+ Nationals and while a few may have been 3 stars, all the rest were 4 or 5. This place was awful. As was the 3 reps I spoke with. At no time was I anything but friendly, but they were all in awful moods and irritated at everything. Im sure the working environment down there drains on them. It was awful just being there.Disregard the construction, thats not their fault nor reflected in the rating, but the people were horrible as mentioned. Said they didnt have my reservation, well, I had it on the app. They had 15+ vehicles, but wouldnt give me one. Said they were reserved. Not sure where the Emerald Lane was, but I guess my reservation meant I didnt have a reservation. Employee cars were parked intermixed with the reserved cars. After 45 minutes I got an awful, and dirty, Hyundai.Burbank drop off was excellent as normal and they are super cool people.

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Name: D**** Y**
Date: 2020-07-09 20:20:32
Rating: 5
Comment: National is by far my favorite rental car company and I am a frequent traveler renting cars every week. They treat their Executive Elite renters with an extra bit of effort and the ease and fun of choosing your own car really puts the over the top. The app is easy to use and making reservations is never a problem. The reward program of racking up rental days is fair and easy to rack up dates fast too! I highly recommend National for renting cars!

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Name: J* A** P*******
Date: 2020-03-09 20:06:21
Rating: 5
Comment: Recently I have had to use 3 other rental car companies and they made me even more aware of how much I love National. There is no comparison. The ease of checking out, getting to choose your car, the friendliness of the team are just some of the highlights. I want to especially call out the managers at the Santa Ana airport who go out of their way to give you the highest level of service. If you want quality customer care--Go National!

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Name: C****** J W****
Date: 2019-03-16 23:22:36
Rating: 5
Comment: Car was just fine. New and clean. Service personnel where very friendly, helpful, and professional. I was able to choose the car I wanted and then when I returned it they helped get things taken care for the bill and I was on my way in a few short minutes.

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Name: L** V****
Date: 2017-05-24 14:45:38
Rating: 5
Comment: Had a good experience in So Cal John Wayne airport.Vehicles are across the entry way and downstairs. Easy to get to, no shuttle bus to hassle with. We got a brand new (600 miles) black Chev Camaro RS in the Emerald Isle. Checked out at the gate and drove off hassle free. At the end of our two day rental period, we filled the tank, returned the vehicle and were charged a fair amount for the rental. Everything was finalized at the point of return. Charged out, received paper receipt too.I highly recommend joining the Emerald Club. You enter your info once! It is held in the system. Simply make a reservation for a mid sized vehicle, show up, go directly to the Emerald Isle and pick out a car. Thats it! No waiting in line at the counter. And you receive a discount for being an Emerald Club member.

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Name: G*** T*****
Date: 2016-12-14 17:33:21
Rating: 4
Comment: Picking up the car was easy, only took 5 minutes (note: I had an early flight, arrived at SNA at 7:15am). I had declined the pre-paid fuel and noticed they billed me for it after dropping off the car (even though I brought the car back full of gas). I called into customer service and disputed the charge which they eventually reversed.Just be cautious that they may try to charge you for something you did not approve!