Nena Soto - State Farm Insurance Agent
Address: 6738 Bright Ave, Whittier, CA 90601, United States
Phone: +1 562-869-9000
Services: From the business: Identifies as Latino-owned, Identifies as women-owned,
Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 562-869-9000
Services: From the business: Identifies as Latino-owned, Identifies as women-owned,
Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Insurance agency, Auto insurance agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, Renter's insurance agency
Rating: 4.8
Site: https://nenasotosf.com/
Worktime:
Rating: 4.8
Site: https://nenasotosf.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: M****** M*******
Date: 2024-04-18 22:48:03
Rating: 5
Comment: Edith was helpful and informative with an overcharge that I believe I was charged. Quick and easy communication helped me resolve the issue.
Name: A***** C*****
Date: 2024-04-14 21:45:40
Rating: 5
Comment: Awesome service
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Name: c******* g********
Date: 2024-02-29 05:47:40
Rating: 5
Comment: Team Soto has been my go-to for all our insurance; autos, home, and life insurance. Jessica is always only a call away and eager to help me with all of my questions and concerns. Im grateful to have such caring agents. Ask for Jessica! She is the best!
Name: R***** R*********
Date: 2024-02-25 03:15:53
Rating: 5
Comment: Nena & Esmie took GREAT care of me in a huge bind. My previous insurance wasn’t working out and I had days to sort it out. Not only did they beat out the competitors, but they provided excellent customer service. Hopefully I never have to use my insurance, but if I do I know they’ll make sure I get everything taken care of without any stress involved.
Name: J*** C***** G*****
Date: 2024-01-04 17:14:33
Rating: 5
Comment: Jessica Mendoza, has been providing great customer service, always has gone far and beyond to answer my questions about our Family life insurance and with out a beat I fully refer Jessica Mendoza to my family and friends to get Car insurance,Life Insurance and home owner insurance.
Name: V****** C********
Date: 2023-12-07 03:11:27
Rating: 5
Comment: Excellent customer service and offers you many options
Name: E*** B
Date: 2023-09-29 20:34:55
Rating: 5
Comment: Nena and her team are well educated on all parts of the insurance business. Their true focus is on how to secure you and your loved ones in the time of need. Highly recommend.
Name: c****** L*
Date: 2023-09-27 18:17:23
Rating: 5
Comment: I’m very happy with the service I received from Edith. She’s Very professional and I like how she educated me on how the coverages work! Contact her! I’m sure we will have a long term business relationship.
Name: J**** J******
Date: 2023-09-21 22:48:31
Rating: 5
Comment: Edith Jimenez professional, and great customer service.
Name: D***** R********
Date: 2023-09-21 20:04:22
Rating: 5
Comment: Recently spoke to Edith Jimenez regarding auto and life insurance. Edith was very knowledgeable and detailed, she provided me with information on coverages I never knew existed. She was able to tailor a quote with the exact coverages that worked for me and my budget. She was delightful to work with, I will make sure to recommend Edith to my friends and family.
Name: C**** C******
Date: 2023-09-18 22:53:28
Rating: 5
Comment: Edith was extremely helpful in explaining the coverages that were offered for my car. She was patient and well understanding. Great costumer service.
Name: L*** H*******
Date: 2023-09-13 21:43:42
Rating: 5
Comment: I was assisted by agent Edith Jimenez and she is amazing. She was very professional and went above and to help me with any questions I have and explained everything in detail. Thank you again Edith.
Name: M******* R******
Date: 2023-09-13 21:42:46
Rating: 5
Comment: Edith was the best agent I could ever ask for. She knows exactly what she is doing and actually cares for the client. I 100% recommend her to everyone who needs insurance.
Name: D****** N******
Date: 2023-09-13 21:38:06
Rating: 5
Comment: I had the pleasure of requesting a quote from Esmie. I was impressed with her professionalism and friendly demeanor. She took the time to explain the services that are available and most importantly, listen to what was important to me. Excellent service!
Name: m**** p*****
Date: 2023-09-13 19:49:18
Rating: 5
Comment: Edit was professional and answered all my questions, I’m really happy with her she is the absolute best.
Name: A***** T******
Date: 2023-09-13 19:38:34
Rating: 5
Comment: Just got my renewal done with Esmie! Shes always made my policy process feel super smooth and understandable.
Name: M******* R*****
Date: 2023-09-13 15:27:24
Rating: 5
Comment: Esmie is a wonderful agent and very knowledgeable! She is very patient with answering all my questions. Great customer service and a great team. Thank you!
Name: N**** G*****
Date: 2023-09-13 03:06:57
Rating: 5
Comment: Esmie Hamel provides the best service and has many years of expertise and knowledge! You can’t go with a better agent!
Name: R*** M*******
Date: 2023-09-13 02:27:33
Rating: 5
Comment: State Farm offers many insurance platforms that ensure you are getting the best coverage available. Esmeralda Rivera is a knowledgeable representative of this agency who helped me with deciding what was the best insurance plan for my household. Thank you State Farm!
Name: J*********** M*****
Date: 2023-09-13 02:02:18
Rating: 5
Comment: I called to get a quote for car insurance and had the pleasure to speak with Edith about my insurance options. She provided answers to all my questions. I was very impressed with the quality of service I received. Will definitely recommend.
Name: B****** C*****
Date: 2023-09-13 01:31:47
Rating: 5
Comment: This office is amazing, and Nena is a wonderful agent. I typically speak with Esmie. She is a fantastic and reliable account representative. She is always looking out for my best interest in regards to my insurance needs. She answers all my questions thoroughly and patiently. She goes over my policies, coverages, and other potential lines of insurance that I may need. I appreciate that she looks for and applies any discounts that I qualify for before I even ask. Esmie is the best, and I highly recommend this agency.
Name: L*** O****
Date: 2023-09-13 01:21:52
Rating: 5
Comment: Esmie is an amazing and very helpful insurance agent, highly recommend her to anyone seeking help!
Name: R***** R*****
Date: 2023-09-13 01:18:05
Rating: 5
Comment: My daughter was in an accident where her vehicle was totaled. I had no idea where to start or what to do. I called and spoke with Esmie Hamel at State Farm and she was just so calm and so very helpful. She walked me through every step and was able to get a tow truck to the scene and found a rental car for my daughter. She took the stress off my shoulders and calmly guided me through every step and detail. She went the extra mile and that is why I can never see myself leaving State Farm. Thank you Esmie for your support and excellent customer service!
Name: M**** R*****
Date: 2023-09-13 01:01:33
Rating: 5
Comment: Esmie has been amazing. She walked us through the insurance process when we purchased our new home. We wouldn’t have known what to do without her. Thank you Esmie.
Name: E**** C******
Date: 2023-09-12 23:54:20
Rating: 5
Comment: Thank you to Edith Jimenez for being so helpful and very thorough with explaining the plans and coverages. Definitely recommend her for your insurance needs.
Name: A****** C******
Date: 2023-09-12 23:30:09
Rating: 5
Comment: The entire staff is extremely helpful. 10/10 would recommend
Name: A***** S******
Date: 2023-09-12 17:49:29
Rating: 5
Comment: Very nice and customer friendly. Edith was able to help me with all my concerns. I would definitely recommend them .
Name: N****** C******
Date: 2023-09-12 04:28:57
Rating: 5
Comment: I highly recommend this office! They were able to help me with all my insurance needs.
Name: M******* E*******
Date: 2023-09-12 01:37:25
Rating: 5
Comment: Called for a life insurance quote and the specialist Edith helped me out and broke it down for me and also offered me great life insurance which I will get soon and I am very interested in it a lot especially on how great customer service Edith gave me while I was talking with her I highly recommend her especially on how amazing she is
Name: A***** E*******
Date: 2023-09-12 00:59:44
Rating: 5
Comment: I went in for a quote and Edith was such an amazing person and great customer service skills to and she explained it to me so well will definitely recommend her to my friends and family
Name: D****** M***
Date: 2023-09-08 23:15:41
Rating: 5
Comment: I spoke with Edith and she helped with a custom plan for my auto and life insurance. Now I feel set for the future. She is amazing, great customer service, definitely recommend getting auto insurance with Edith. She is your go to person for any questions & assistance.
Name: C*** C*** G** K***
Date: 2023-09-08 22:19:07
Rating: 5
Comment: Edith was very professional and informative, she provided great customer service. 👍
Name: M*** G********
Date: 2023-09-08 21:54:26
Rating: 5
Comment: Amazing service, always prompt responses
Name: S***** E*******
Date: 2023-09-08 21:00:53
Rating: 5
Comment: Very positive experience with Edith. Communication between us was seamless, very knowledgeable.
Name: M******* D****
Date: 2023-09-08 20:52:16
Rating: 5
Comment: Insurance agent Edith was very informative and gave excellent rates.
Name: l******* C******
Date: 2023-09-08 20:30:20
Rating: 5
Comment: Thankyou Edith Jimenez for being so helpful and so nice and did very well explaining everything to me I would highly recommend everyone to her😀
Name: R***** A
Date: 2023-09-08 20:28:43
Rating: 5
Comment: Great place! I recently called and asked for a car insurance quote and Edith Jimenez helped me out. She was very polite and knowledgeable about there policies. Would recommend her and this state farm insurance office.
Name: C******* G*******
Date: 2023-07-13 21:52:36
Rating: 5
Comment: I was really impressed with the quality of the customer service that Nena Soto at State Farm offers. she took the time to explain all the options in order to save us money. we purchased car, home, and life insurance.
Name: C****** W****
Date: 2023-05-05 03:48:01
Rating: 5
Comment: Let me start my review by saying I am a Educator who was with another insurance company for many years and was convinced by my wife to give State Farm a chance. The agent (Esme Hamel) exceeded all expectations with her knowledge about the rates and the best way to cover my home,RV, and cars. She is always pleasant to talk too and get advice on the best options available for my Vehicles. Im sure there are more agents at her office but for me she is the only one that I will talk too for my insurance. I just want to say thank you and please keep up the amazing work that you do. I hate dealing with insurance and you have made it an enjoyable experience !!!! if they had 8 stars I would give you three more :)
Name: E*** C*******
Date: 2023-04-03 00:11:30
Rating: 5
Comment: Nena and her team has always been helpful, knowledgeable and are available when I need them. We have all of our cars, homes, valuables and businesses insured by SF through Nena. They are quick and thorough. I recommend Nena so often and stand by every word. She is as good as they come!
Name: V****** M***** G********
Date: 2023-03-11 21:01:06
Rating: 5
Comment: We have always been very satisfied with Jessica Mendoza. When my step daughter (new driver) crashed her car, we called Jessica and she answered us. Thank you for being kind, patient and professional with our family. I highly recommend this office.
Name: h***** h******
Date: 2023-03-02 02:46:11
Rating: 5
Comment: The best costumer service! Talking with Jessica Mendoza she is patient, pleasant, and quick to answer or get the help I needed!
Name: N****** H******
Date: 2023-03-01 18:31:49
Rating: 5
Comment: The level of personal care accompanied with professionalism is extremely appreciated. From my accidents to tow services throughout the years, this team has made me feel respected and valued -despite constantly needing their services. Calling tow services is incredibly easy. My calls to the office are always answered by a friendly and efficient person. Shout out to Jessica Mendoza for all of her help.
Name: J**** J*****
Date: 2023-02-10 19:05:15
Rating: 5
Comment: Jessica Holguin was very informative answered all my questions Thank you.
Name: S*** S*******
Date: 2023-02-09 19:14:28
Rating: 5
Comment: Nena Soto very professionally and expeditiously handled our request for a General Liability Certificate. Thank you Ms. Soto for your excellent customer service.
Name: A****** C********
Date: 2023-02-07 01:17:16
Rating: 5
Comment: Highly professional and family oriented customer service.
Name: G***** C********
Date: 2023-01-17 00:59:11
Rating: 5
Comment: Love the service here! Have been a client for 10+ years! Jessica has always happily helped me and my family for any need great or small. She has excellent customer service and makes you feel like you’re friends rather than clients. I highly recommend!! She texts too!!
Name: L* M****** R**********
Date: 2022-12-09 07:37:41
Rating: 5
Comment: Very good customer service, they always try to help you and get you the lowest price on both life auto and business policies. I recommend them 100%.
Name: C****** M*****
Date: 2022-09-16 19:19:34
Rating: 5
Comment: Jessica Holguín is amazing. She is professional and courteous. She has gone above and beyond to help me with any questions I have and explains everything in detail. She is always looking for the best way to help me out. My family and I have all gone to State Farm Insurance with Nena Soto because we feel comfortable and at ease that they have our best interest at hand and have proven it over and over. Thank you Jessica for being such an awesome agent ☺️
Name: I***** C*******
Date: 2022-08-19 17:46:46
Rating: 5
Comment: I was assisted by Jessica Holguin. I can truly say that Jessica explained everything in detail and in a way my husband and I understood. We are very happy making the change over to State Farm.
Name: A* i*
Date: 2022-05-19 21:12:40
Rating: 5
Comment: Always prompt and very helpful when I need assistance.
Name: M**** P******
Date: 2022-04-22 17:52:14
Rating: 5
Comment: Marissa was very helpful, kind and efficient when assisting me with my insurance issues! Definitely recommend this location for you insurance needs.
Name: F******** F*****
Date: 2022-04-16 22:18:00
Rating: 5
Comment: I had the opportunity to speak with agent Jessica Holguin over the phone, she was very helpful explaining my earned dividends and my policy. Was very patience and I felt comfortable with her service. Highly recommend this company.
Name: A********
Date: 2022-04-15 20:12:14
Rating: 5
Comment: Jessica Holguín is helpful, friendly and bilingual which is a great plus!
Name: e**** a*****
Date: 2022-04-15 19:47:36
Rating: 5
Comment: Nena Soto and her husband are exceptional agents and their team are a reflection of their work ethic but I must say that their is one super star in the team in my opinion, Jessica Holguin……prompt and efficient in responding to questions and concerns and even better, has that genuine customer service character 👌🏼…..ask for her next time you call.
Name: h**** q*****
Date: 2022-04-15 19:42:57
Rating: 4
Comment: Had the pleasure of working with Jessica Holguin on obtaining auto insurance for me and the family. Glad I made the switch and glad I got to meet Jessica.
Name: M***** Y*******
Date: 2022-04-15 19:28:55
Rating: 5
Comment: Nena is an amazing agent, she goes out of her way to help her clients!! Her staff is so knowledgeable and their service is top notch.
Name: S*** R*******
Date: 2021-10-08 17:33:49
Rating: 5
Comment: Very grateful for the staff here, theyre always happy to help me with any questions or concerns. And this is probably the nicest office ive ever been in !
Name: R****** R**
Date: 2021-10-08 17:30:01
Rating: 5
Comment: Very friendly staff, location is clean and in such a great area ! They always offer great service and always answer any questions i may have. Not to mention the great value on my auto insurance.
Name: D******** S***** N******
Date: 2020-12-02 06:34:38
Rating: 5
Comment: Our business has shopped around for insurance services but made a great decision to become a client of Nena Soto State Farm. Nena and her team also earned out business for our home and auto, saving us money and time.
Name: T****** C********
Date: 2020-11-20 07:43:19
Rating: 5
Comment: Love Nena and her team!! I feel so blessed to have such a support system that is able to fulfill my every need! Thank you for your professionalism!
Name: C******* G*******
Date: 2020-11-20 04:41:04
Rating: 5
Comment: Nena and her team are amazing!! They are really patient and helpful. Highly recommended.
Name: O***** M****
Date: 2020-11-18 22:07:12
Rating: 5
Comment: Team Soto, wow!!! What an amazing team!!!! Great customer service and friendly staff. Thank you for everything.
Name: B V******
Date: 2020-11-18 20:38:44
Rating: 5
Comment: I am very pleased with the exceptional customer service provided by Nena Soto and her team. I am thankful I switched over to State Farm as we experienced a flood recently at our home and Nena was available to assist us with submitting the claim and her team walked us through the entire process. It was a smooth handling in getting our home repaired. Highly recommend Nena Soto’s State Farm office.
Name: A*** D*****
Date: 2020-11-18 20:33:14
Rating: 5
Comment: Great Customer Service, and super friendly!
Name: C**** R******
Date: 2020-11-18 19:26:54
Rating: 5
Comment: Nena has been my agent for years. Nena and her team are always willing to help and have always answered all of my questions. They are fantastic!
Name: F**** S***
Date: 2020-11-14 20:57:29
Rating: 5
Comment: Incredible customer service. Can’t recommend this office enough.
Name: J*** P*****
Date: 2019-09-18 23:46:41
Rating: 5
Comment: Nena is the greatest insurance agent that has ever lived.
Name: M**** H***
Date: 2019-05-07 17:37:42
Rating: 5
Comment: Great service ! Ive been with them for years and wont change them.. I have asked about insurance qoutes out of curiosity and they are always way more then State Farm. I can always call them for any question and they are great at helping me and answering them all with great attitude. 100% recommended
Name: M******* G*******
Date: 2019-01-05 05:59:10
Rating: 1
Comment: The agents lie and never do what they say they are gonna do. Never returned my call or were not honest about mine and my sisters policy. I am very upset that they never emailed the papers they said they were going to email. Its not right for them do do that to hard working people . Unfair insurance agency .
Name: P*** K
Date: 2016-06-06 23:42:33
Rating: 5
Comment: Nena and the staff have always been great! When our car was hit, they took the time to walk us through the process. I was really glad my wife listened to Nena when it came to purchasing the rental insurance and coverages. Its one of those things you dont want to pay for but glad you did when someone hits your car and takes off. Thanks again for everything!!!
Name: P******* Q*******
Date: 2016-06-02 03:15:54
Rating: 1
Comment: Bad service, even if you are their client, they dont want to help you, they are liars, they always lose documents that you sign, you ask them for help and they deny, they dont let you change offices even though it is more convenient for you, for me it is one of the worst places, I dont recommend it not at all!!
Name: J******* B*****
Date: 2016-03-01 15:36:52
Rating: 4
Comment: Ive never had any promblems, and I love the experience with these guys.
Name: D***** O*****
Date: 2016-02-13 03:04:52
Rating: 5
Comment: LIFE TIME CUSTOMER GUARANTEED. If you want an insurance agent who will take care of your needs and look out for your best interest, Nena Sotos State Farm Agency is the place to go. Nena was able to help me find some hidden fees applied to my loan which would have met spending unnecessary money and paying interest on a loan amount I should have not been paying to begin with when I purchased my car at a dealership. I am forever grateful that I was able to save over $2400 when I agreed to let her beat the dealerships interest rate. That saved me and additional amount per month on a lower interest rate. I now have my car loan, car insurance and home insurance policy being serviced by her office. The greatest part about that is I received additional discounts for having her agency service all three products.
Name: A**** W*******
Date: 2016-02-12 17:45:03
Rating: 5
Comment: Outstanding customer service. Whenever dealing with the staff Ive always felt like they are customer service advocates and not just a insurance company
Name: R******** G******
Date: 2016-02-08 20:44:47
Rating: 5
Comment: Nenas team is always ready to help and asist recomend for all your needs
Name: k******* s****
Date: 2016-01-26 01:15:50
Rating: 5
Comment: Nenas team members offer great customer service. They took their time to address all my questions and concerns. I highly recommend her office
Name: J****** M******
Date: 2016-01-23 23:46:41
Rating: 5
Comment: My car was stuck at a major intersection. I called the road side service for State Farm and they sent me a tow truck and also dispatched a police officer to my aid to make sure I was safe while I waited for the tow truck. Thanks to Nena Soto and her staff for making sure I was accurately and fully covered for any emergency 100% satisfied client!
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Name: E****** S*******
Date: 2024-05-03 22:16:24
Rating: 5
Comment: Excellent service from Edith, very professional