Kerbside pickup
Yes
New Balance in Farmington
Categories
Location on the map
Farmington, Oakland County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 248-324-0506
Site: http://www.newbalancefarmingtonh...
Site: http://www.newbalancefarmingtonh...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:Closed
New Balance in other cities:
Comments (104)
I have really wide feet. Its the only place where I can get quality shoes in my size. They listen to what I need and make sure the fit is correct. Helpful, friendly, knowledgeable, patient. Couldnt do without this store!
If you need to replace your old, worn out shoes and cant find a decent place to buy them as it was happening to me, a close friend recommended New Balance at the 12 Mile/Halstead Rd store. So today, August 14th I arrived, found some customers being waited on and once in their store, I was approached by Jeremy, the stores owner. From that point on, all went extremely well. Let me give him my overall foot situation; what I was looking to buy; then he measured both of my feet and at that point went to get a few pairs of shoes for me to try on. A few minutes later he came back with two boxes of walking shoes, similar but much better looking than the ones I was wearing. He put one shoe on my right foot then a shoe from another box on my left foot, laced up both shoes and had me walk around to try them on. Both shoes fit beautifully. One pair I wanted I kept, another pair I wanted their store didnt have it in stock, color wise that is, and placed a phone call to another store. I will have the other pair in two days!I was completely satisfied throughout. If its service YOU want, its here! Prices for each pair of shoes was $125 but the fit was right on! Bottom line: Why go anyplace else?
Dave Peterson thoroughly measured my feet, then made recommendations based upon my goals, his expertise in providing the proper fit, and compared multiple models for me to try on. I was very pleased with the shoes, his time spent, and the quality of the New Balance Fresh Foam 1080 shoes! I will recommend him and his store to my patients who are also runners!
Those who walk upon the widest of feet rejoice for here is a shoe store for us! I am sure that they have shoes for people with normal feet but I am an edge case and of you are too you know the frustration of looking at a wall of shoes knowing none will fit you.The New Balance store is a first class expirience. Chris analyzed my hair, balance, foot structures, put me on a machine that suggested what type of shoes to try, and he came out from the back with more shoe boxes than have ever been brought for me. I tried on the second pair - a USA made pair of 990s in a 9 4E. They have 4E! They even had 6E.Also, and I did not know this before, New Balance saves the best shoes for the corporate boutique stores.
They had the shoes I was looking for and at the same price had I purchased them locally. They shipped them straight to me. Could not be happier.
Came in to replace a pair of Asiacs that were wearing down. I was helped immediately and they had 2 pairs of running shoes in my size (12 EEEE). My salesman helped me put them on and suggested the pair that I ended up purchasing. The staff also recommended that I keep my Asiacs, since theyre an excellent shoe; I should put some inserts in and theyll stay good until the soles wear out.Ive had many pairs of NBs before and this proves why I keep coming back. Good shoes, good service.
We came to the Farmington store with a Rx from my sons PT for a shoe with specific support. The salesman was friendly and knowledgeable. He fit my son, who is disabled, and found us the shoes he needed. This will be the place we shop from now on.
While my shoes didnt work out for me because of my foot issue, the staff here could not have been more knowledgeable or helpful! I have never received such excellent service. After my foot surgery, Ill be back for sure! You can count on this store to work hard to find you the best options. 10 out of 5 stars!
Great shoes, outstanding customer service! Customer service the way it should be everywhere. Mike was knowledgeable and passionate about the product. I stopped in with the family because I was having a lot of foot pain with my other shoes (not new balance). Mike walled me through the quick process to fit me and helped me find the perfect pair. They were also running a sale on kid shoes, so he fit my sons for new shoes too. With my new New Balance shoes my feet feel great!
Love the service that is provided here. The staff is very friendly and patient. Went in with a wheel chair bound relative to buy them sneakers and I can’t express enough how wonderfully helpful the staff is. Really appreciated the patience.
The male salesperson was GREAT! He was kind, knowledgeable, provided input into how this shoe would benefit my foot in comparison to the other shoes I saw. He was generous in offering candy treats at the counter. A very, very good experience. Keep this salesperson please.
The sales people are very attentive. they do a really great job of explaining the types of shoes, the things that make the shoes better than regular shoes and the different styles that are available. The shoes feel solid and I will let a few months pass of wearing it before I give my final review by updating this one.
Great products, great people, great service. Im the walker in a family of runners, some of whom were employees at this store during their high school years. I was lured into buying shoes at New Balance Farmington Hills during one of their twice-annual sales along with earning special family kudos while there. Well, the family employees have moved on but I keep going back Im still treated like family there and I have become more appreciative with the expertise of the staff and the super high quality New Balance shoes as I grow older and my feet share some of the aches and pains of the rest of me. When I am wearing New Balance shoes, my feet feel well taken care of. Thanks to the people there, my soul feels similarly. (BTW - latest purchase occurred during Michigans stay at home COVID-19 period. Curbside pickup or free drop shipping was offered as well as an assurance to address any issues I may have with the produce afterwards. I chose shipping but offered to pick up their fees for that as a show of support for them being available during the crisis.)
Excellent service, consistent quality products. Both my wife and I purchased a pair of sneakers and they feel and fit perfect!
Had to drive a little to get there because its not close to my house. Im glad I did. I was looking for more foot support. The customer service was excellent! I would recommend this place to anyone. Keep in mind the shoes are more costly than in other stores that carry this brand. There is more of a selection and they have you stand on this foot analyzer to help you get the best shoes for your feet.
Just got a pair of shoes. Very helpful and great product!
Great staff! No bumps rush here, I require extra time because of my shoe size. The personnel are knowledgeable, polite and friendly. If youre looking for a quality product, this is THE place to shop for shoes!
Excellent shoe store. I would highly recommend this place, especially if you have bad feet like mine. They really know what they are doing and can find the right shoe for your needs.
I have been going to New Balance for 4 years as I need a specific shoe for my orthotics. The staff is excellent, always ready to help with extra staff during sales in January and July. I never have to wait for someone to help me and if I need a longer shoelace or something they provide it with a smile. Yes, their shoes are more expensive but if a specific shoe is necessary its where to go to find it. The shoes are sturdy and will last a long time so the expense is worth it.
Great store, service. Even during their semi annual sales, which is crowded, but that does not take away the excellent, knowledgeable and patient sales reps. Especially to Nicole who pain stakenly help find the the correct shoe I needed and also gave me on info to help me with my on going foot problem.
Daren helped me at the store. A marathon runner recently recovering from a stress fractured tibia. He filmed me running in front of the store and then showed me an analysis of my gait and why I was probably having problems. He showed me how my body was reacting to deficiencies possibly in my glute muscles. He got down on the floor and showed me exercises to strengthen the right muscles to correct the problems he was seeing. I previously have bought my shoes from Hanson’s but the analysis that Daren did for me (I did not buy shoes because I had bought Brooks right before my injury) hands down has me now a customer for life.
I dont know why I didnt do this sooner! Got a great pair of shoes that fit better than I have always picked out for myself off the shelf at other places. The value of the knowledge and care the staff have is invaluable in itself!
Great service and knowledgeable staff! Took the time to explain the ins and outs of the shoes I was looking at despite being super busy in the store (last day of their semi annual sale). Shout out to Jonathan for helping me out!
Excellent customer service so glad we stoped here. Very happy with my new shoes. Will be back again.
Best service in town! Friendly and knowledgeable staff. They have my purchases on file and know what shoes to recommend.
Great experience. Went there with my crazy 10 month old and received exceptional personal service. They put the shoes on and off for me and my son watched the fish tank. Ill be back there for my next set of shoes :)
Very courteous sales people. I knew what I wanted and New Balance Farmington Hills had the shoes.
Thank you Dave for making my transition into my AFOs less stressful. Dave was informative, helpful, knowledgeable and went above and beyond for good customer service! I will be shopping here again!
I refer many patients to this facility. The team here, behind Daren Decavitte, are very experienced in every facet of gait analysis, performance, and comfort. They treat every patient like family- so excellent customer service is par for the course. Highly recommended.
Staff is very friendly and helpful. I wouldnt shop anywhere else for new balance shoes.
Excellent customer service by the husband and wife who work there.Very knowledgeable, detail oriented and professional.Helped me find two pairs of size 15.Would highly recommend.
Mike and Shayan at Bayview village outstanding. And recommended a shoe for my foot. I wear them daily to the office or even to a formal function. I have gone back for a second pair six months latter and they remembered my name. Well done NB and Mike and Shayan.
Daren is apsolutly wonderful!! He took the time to make sure we found a good pair for me..Very informative also and so very polite and professional..Thank you again so very very much for what you did for us! 👍
Staff is great and very attentive the shoes that I purchased I ended up returning because they were too wide and bushy for me perhaps Ill try New Balance again at a later date I did need the shoes for function but you would like some style is well and I just didnt get that in my foot or got it didnt work well in the shoe that I purchased but the staff was great and I love the saltwater aquarium the big eyed fish
The store didnt have what I need, so they ordered the shoes. I picked them up and purchased them. Great customer service.
I really love this Store. My salesperson today was very knowledgeable and pleasant. There was even a personal greeter who took my name to be waited on. Very personable.
Great customer care. Very patient to fit the right shoe.
Great service. Really comfortable shoes. Love NB
Great customer service from Nick.
Awesome knowledgeable staff with excellent customer service. On my 6th pair of shoes, always taken care of me.
Bill was AMAZING today in finding my grandma and I some shoes!!
Pleasant staff, clean store, had my size in stock.
Always a great experience...knowledgeable and pleasant personnel, bought shoes and boots...😁 will keep shopping there!
The staff here is fantastic they treat you so well. The merchandise what can you say its new balance is fantastic just a great experience overall
Always great service! They love getting you in the right pair of shoes...not all about making a sale.
Good service. Shoes are the best for comfort and style.
Great...came away with a new pair of shoes.Salesman was very helpful and we will continue going back.
New Balance has always been great for me. Shoes fit Well and are comfortable.
Friendly, knowledgeable staff.
Very knowledgeable and helpful staff! Shoes are pricey, but they last!
Very good took time to help and I had some issues
They were very nice the prices were pricy but affordable the staff was very friendly and helpful
Great place for shoes, especially since I have narrow feet.
Where I go to get the shoe I need!
Great experience at this store. I’ll be back!
The workers very very polite and Very informative. Great place and great prices
I love this store Nate and Dave are great guys!!
Good customer service and wear my shoes well.
New balance has excellent quality and great service. Made in the US.
Great service! Everyone who works there is extremely nice and helpful!
Excellent help. Great selection. Knowledgeable sales staff.
I will shop here from now on!!!!! Great customer service, very knowledgeable, and very caring people🌝
The sales rep was very helpful and was very personable.
Good listening!Very competent.
Very knowledgeable sales people. Great customer service.
Workers are extremely patient, accommodating, and knowledgeable.
Very good customer service. Warren and friendly
Expensive. Can get the same shoes at Kohls with a coupon for much less.
Excellent service, great choice of shoes
Staff was friendly got my turkey trot shirts ready for 2015!🍖
Always helpful and knowledgeable, great with kids too!
They are very knowledgeable and helpful!
Best shoe store in Michigan!!
Awesome customer service😊
Great place to buy shoes
Great service, enjoyed shopping!
Nice store with great employees.
Nate was a great help. Will be back!!!
Busy place. I had to wait awhile to get waited on.
Excellent service and very professional
Great customer service!
Great experience everytime!
Very good and the service best
Very helpful and patient
Great service and knowledge
Morgan was very helpful!
Great help and product
Great custom service
Great
Awesome Service
Friendly, welcoming, and informative.
Great
Good service.
Best shoes
Total reviews rating 4.8
104 Reviews for New Balance 2023:
Review №1
2022-05-10I have been buying New Balance made in USA shoes for over 30 years. The Farmington store overall has been great & Chris in particular has been extremely knowledgeable & helpful over the years. I recently bought a size 11 from a different salesperson which was a mistake as I was for the first time in many many years getting blisters. When I went back to the store I saw Chris & explained my blisters. He properly fitted me with the correct shoe 10.5 wide & exchanged the two pairs of 11s (one never worn) for 10.5 wide pairs. I am very appreciative of the great customer care from Chris & the Farmington store. I will continue to buy made in USA NB shoes—I hope for another 30 years😊!
Review №2
2022-03-26I am so happy with my new shoes! Thank you Andy for the professional recommendation on what works best for me feet!
Review №3
2022-05-02Got what I needed. Salesman was great. Got a pair of New Balance walking shoes that fit just fine so I have comfortable shoes for cardio rehab.
Review №4
2022-05-05This company misleadingly promotes discount codesThis company promotes in large letters that they appreciate nurses, and teachers and offer discount codes through ID.me. It is very complicated to create an ID.me account just to be able to get a discount. Yet, although you go through that hassle, you find out that almost everything is excluded from promotion. Very misleading information.
Review №5
2022-03-08This is the best shoe store ever. Everyone here is so helpful and knowledgeable and friendly. I dont shop anywhere else :)Ive been shopping here for years and trust me this is the only place to go :)
Review №6
2022-01-02These guys are the best! Daren and Dave have fitted me with training and racing shoes for many years now and their knowledge of footwear and athletics is at the top. And New Balance continues to come out with better and better shoes for the everyday athlete as well as for the elite!
Review №7
2022-02-22The staff is professional and give you time to come to a decision on your shoes. Great shoes a Little expensive however well worth it.
Review №8
2022-05-06Grant and his team are amazing. This is real service. I forgot what real high quality service and experience is like. Thank you Grant.
Review №9
2021-08-04A very nice full service shoe store. I have worn New Balance for many years for playing tennis and have bought shoes at discount stores and online but I much prefer trying on the latest editions of my favorite shoes at the Farmington Hills store. Professional and knowledgeable staff make it a quick trip for my twice a year shoe purchases.
Review №10
2021-12-04Needed 13EE 990v5s. They had the color I wanted, very helpful sales person (she even laced them up for me before I left )and I was in and out in 5 minutes. If you want New Balances? Go here. Just sad I only just discovered it!