In-store pick-up
Yes
Nike Factory Store in Byron Center
Categories
Location on the map
Byron Center, Kent County, Michigan, US
Service options
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 616-583-0754
Site: https://www.nike.com/retail/s/ni...
Site: https://www.nike.com/retail/s/ni...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Nike Factory Store in other cities:
Comments (199)
Staff were amazing and helpful... selection was horrible! Hardly any sizes over 11...the ones they do have are on clearance rack from being returned. Ill stick with online purchases.
Im a guy with a 13 size shoe and there were limited options. I didnt see many wide sizes which is what I prefer and definitely not in anything I liked. Smaller your foot the more options youll have. Overall I wasnt really impressed. They didnt seem exceptionally busy and none of the staff went out of their way to help us or ask us if there was anything they could help with. When we tried to ask a question to an employee that walked up to the clothes rack we were looking at, she just replied she had to close this rack down it was almost closing time and we had to leave in 3 minutes. I spent about $200 for two pairs of shoes, one for me and one for my 10-year-old as well as a couple of kids shirts and a sweatshirt. I almost left everything there and walked out after her rude attitude. Quite honestly I think Id rather go to their website instead of make the hour trip or even going to Amazon.com but youll have better choices at their website.
Good deals, lots for men, children, only had a smaller woman section.
Nice clean, well organized ,good prices and team was friendly
My niece loves it but I think its a bit over priced.
Nice place when they have good shoes..lately the inventory has been UGLY
Great store, always finding a great deal. Great service
Very good shoes and apparel sale on everything great place to shop
Its good, but the prices arent that attractive.
Always shop there was.Was kinda disappointed they dont have many choices of men longer shorts this time of yr
Shawn was very helpful. Saw my sonss shoe size 15.
All the employees just standing inside making fun of people walking by trying to get inside. I’d never recommend this place to anyone.
If you buy anything from Nike and need an exchange. Do NOT do so at the store. I’ve been waiting two weeks for my order and just recently received notification that the item is now out of stock. Nike customer service can not see how in-store orders are processed so they are unable to help or provide any information. Big headache and flawed system. Very upset.
Poor selection of Nike socks. The check out line was about 10 deep & only 2 cashiers. Prices were no bargin, for a factory store.
Found so really good items at a great price
They didnt have no shoes that were advertised
Staff was friendly and prices are reasonable.
Great staff...but under stocked
Workers are very customer oriented. Not that cheap for being an outlet mall. Can definitely get better prices on clearance rack at any regular mall.
I love this store but it is hit or miss. You maybe find pants, shoes, shirts or jackets but I usually find one or other. I am picky though
Had to wait 20 min standing in line outside to get in store. Would not do order on line and pick up at store. Prices are more than what website claims. But they are nice clothing and good shoes!
Very nice store, with a lot of offers and no problem with my credit card and my debit card from México.
Great store with lots of great selections
Thong flip-flops are on sale. Had to get myself a pair.
Brendin the best. Asked him about a style and size he brought out 4 similar request 3 sizes in each 12 boxes and we found a match in all four. Im sure i would of only bought one but he worked hard and gave me 4 choices 4 pairs to add to my collection
They close randomly, change hours all the time, and on the chance they are open, theres a solid 20-30 minute wait.Discounts are rarely that great and often worse than online.. they do have good options though. But still likely to spend $40 on a pair of shorts.
Tons of shoes. Pricey though. $18 for three pair of socks.
I get most of my shoes here, great prices and selection and normally a good find or two on the clearance rack
Long line due to the worker who is in charge of letting people in when others leave.I witnessed multiple people leave the store and that employee was on his phone facing away from the door not seeing people leave so he wouldnt let more people in. Including myself when I left he didnt see me leave because he was too preoccupied with his phone.
Clearance was priced high and a pair of shoes were full retail. I thought this store was a outlet store? Would had bought a few things here had the pricing reflected correctly. Nice workers at this store and were helpful so kudos to them!
Good selection from time to time. Good prices at times as well. It doesn’t hurt to check back often since selection changes often. The employees are semi helpful considering how many customers they have to deal with. Most of the time this place is pretty busy. I think with all Outlet store places you have to sho around and check prices.
Had to call corporate because 8 workers asked me 8 different time do i need help if i said nall dont keep sending different people to ask me do i need help i was the only black person in the store but alot of white people was there and didnt get harassed
Long wait to get in and the store (45 minutes) and it is almost empty when you are in there. Decent selection, but for an outlet not that great of deals. One legging on the wall was nowhere to be found. Staff was friendly and helpful.
No issues with the store itself, just with the service they provide. Every time I leave frustrated by the cashiers lack of awareness. Instead of checking someone out in a timely fashion, they hold conversations with other cashiers. I think the customer service could greatly improve here.
Called asked about a specific shoe the guy on the phone said they had it asked him to check if they had my size. Told him it was an hour drive could he put them behind the counter. Drive an hour to get there....... I get there and guess what no shoes?? The same guy Phillip said oh well I can order you them online. I could have done that myself and saved myself 2 hours that wasn’t the point. I asked for the manager he said for what. She can’t make the shoes for you all she can do is order them online as well???? Ok ... so he goes to get his manager and to complain to this lady was hilarious a huge joke of a manager. Don’t shop here no class at all
Store clean didnt get any assistance other than when I checked out. No one asked if you were looking for anything in particular.
Didnt make it in the store the line was all the way around the building. They have almost more people working there than can go in the store. I appreciate safety but really!!
Lines are about 30 minutes wait time, Thank you Covid!😳😷😷😷😎
This was great! I have the nike app, so i was able to use an additional 30% off coupon on top of my great discounts i found. So i purchased two pairs of Nikes running shoes, a pair of really cool sunglasses, and some jump man shorts.......get ready......for $100.00 Boom! Thats most likely the best deal ive personaly ever experienced! All of the employees, especially the guy who was running our checkout line were very nice and cool. Great job Nike, Great job!
Poor mens selection in my opinion. Very crowded mid week. Very slow checkout. Will not return.
This store closes 40 minutes before their posted hours. Stopped tonight at 6:20 and the door was locked and not letting any more customers in. Was told I should come earlier next time even though the store lists their closing time as 7 pm. They said that is the time they leave not the time they let customers in until.
My favorite outlet store besides Hollister co.this is where I buy all my Jordan gear friendly fast one on one customer service very helpful wide variety of things
Great store, everyone was so kind, prices where great for a name brand store! Definitely will return!
Love the back wall for clearance
They have an employee there named Tay. Best customer service I have ever received! Great with my son, knew what I was looking for, and got us in and out fast. Thanks !!
This is the worst Nike store Ive ever been to, I walked 2 miles from work to grab a shirt. I got there at 6:50 and they said they had to turn me away. If you say you close at 7, then close at 7. Ive never had anything to say about Nike until this day. Nike used to speak America and now its just authority to much power to care for their customers I guess. Makes me sad if you think you got 30 minutes to make it here dont bother because theyll send you right home!!!
Went in with my children to pick out shoes and was stalked by staff. At one point there were four associates straightening up an isle that had already been straightened up. It was clear they were watching us. It was fine because they’re supposed to but it was overkill! It was blatant and uncomfortable. They were so busy watching us that they hadn’t noticed that someone swapped their dirty shoes out for a new pair. Probably because the whole staff was watching my children and I pick out our SEVEN pair that we were going to BUY! The store manager was rude and ignorant. Nothing was resolved. I know next time to keep my money and shop elsewhere. It’s sad that racism is still as prevalent as it is in stores like this and it gets to fly.
I normally love this store! I go and buy a lot of clothing. I drive 45 minutes back home all to find out that one of the sensor things was left on. I go back the next day and drive 45 minutes there and 45 minutes back home all for them to say ohh I am sorry! I understand mistakes happen but I wasted a lot of gas just to get that removed because no other store is going to remove it and all I get is a sorry? I am definitely not happy with this last experience!
Busy, but good experience
Poor selection of shoes.. disappointed
Impressed with sale prices on several things. Walked in not expecting good deals. Some were just okBut scored several things that were marked down and additional discount.
Good variety of shoes and a whole back wall of clearance priced shoes. Clothes, shoes, some sporting equipment like footballs, basketballs and water bottles stocked.
That was my first visit, and I absolutely loved it. Prices are very reasonable. I will definitely be going back!👍🏾😀
I always seem to find a deal on a pair of mens or womens shoes that pop for me or my wife (even found great shoes for my infant son). Generally find great mens golf apparel too, but hardly ever womens golf apparel. Good selection of men and women workout gear.
I thought that they would have a better selection of shoes. The women and kids section was pretty nice but the mens section was horrible in my opinion
If your looking for sneakers for the family! This is definitely the place to go! Nike is always solid, always great deals and superior service. If your ever in the area its a must stop, even if you go just to see what deals they have.
Huge store with a very wide range of options. But the staff werent very helpful or willing to help. I also found their fitting rooms had to be manned by someone - so that can be annoying when theres no one around to let you in.
Our family has purchased Nike shoes for years. We have never really had any issues with the brand in the past. While dealing with an issue with a pair of defective shoes that we had purchased from the store, Abby (Manager) was absolutely incredible to deal with. She was very professional and kind through the entire situation. I highly recommend purchasing items at this store in Grand Rapids Michigan. She was able to rectify the situation quite quickly, which we were grateful for. They have earned our trust and we will definitely be back to that store.
Nike makes solid products that speak for themselves. No doubts about that. So why go to a Nike Factory Store? The Factory Store sells things much cheaper I was able to get two pair of shoes and a pack of socks for what I had budgeted for one pair of shoes.
Overpriced, but good selection
We stood in line for 20 min with my daughters support dog and got told after waiting that we can’t bring the dog in. Mind you the person at the door saw us walk up and saw people that keep coming to visit with our dog and still he had us wait in line till we got to the front to tell us... so mad.. went back to under armor where they were more then willing to let us in and very friendly.. I’m personally done with Nike..
Decent discounts for an outlet store, less variety though. Couldnt find what we came in for, but still made a purchase. Surprised that there was an extra discount on our clearance item, bonus.
Nike has great products, they had a good discount at the factory store this past weekend. The store was great, well kept and the line for the cashier moved fast and we received a good service.
Huge store! Had a great selection of previous years shoes at big discounts as well as some new and current models. Staff were super helpful when I was there. Good experience overall.
Me& Sis had fun roaming thru the store. They have Pretty good prices on some thingz, but really great shoes! On Saturday they alwayz have a great discount sale &I bought 2 pairs of bomb 💣 azz gym shoes 👟! I will definitely be going back 2 this great store again! 👍
Was a little disappointed, usually Im always in and out and got what I needed/wanted. But wasnt the case at this location. Was not able to find what I was looking for.
Great deals! Especially on the weekend. I was not given a discount on one of the items on the back wall, so hopefully they reimburse me. Love the shoes though!
I took a pair of running shoes back to exchange as the heels were wearing thin too soon. Staff was very courteous and helpful. I like new shoes much better.
Always like shopping there, Always beautiful women around. EXCELLENT. PEACE
Good selection, store has less racks than normal and plan on waiting outside for at least 15 minutes while pandemic measures are in place.
Found some great deals plus its friends and family weekend so I was surprised with an additional 30% off my entire purchase. Customer service was phenomenal.
I always feel like I get a deal, the salespeople are friendly and helpful and the line (COVID limits) moves at a decent pace.
Nice store but their prices are high. If your thinking outlet prices, you will be disappointed. Carrying more mens 8 and 9 shoes would be good.
They have great deals but always so busy on the weekend. If you can go during the week it is much better.
Staff is always super friendly and very helpful. They always a good selection and decent prices
Great prices and selection. Just be ready to dig through tables and racks like a garage sale. Not very organized.
I just had the Manager Abby refuse to sell shoes to my kid because of her age. She was with me also. Im 34 years of age. Abby created a scene in the store over it and several people outside stopped me and comforted my crying kid. Abby showed not one ouce of compassion for my daughter. I look forward to having minimal someone apologize to my kid in person after she took time out of her day to come with me 1 hour and 30 minutes to the outlet in Grand Rapids. I have a video of my child outside with tears in her eyes as people comfort her. I cant even out into words how heart broken she is. No more nuke for her now. And thats about all I wore in life besides justice. Until now.
This store had no Jordans
I absolutely love this place I get so much stuff for a great price.
Always seem to find what I need.
Loveeeeeee... This place absolutely one of the best Outlets by fire Im glad they put it there its convenient its close I dont have to drive out of my way its absolutely wonderful love shopping here at several stores
Need a bigger plus size selection and more options but the rest is great Id choose nike over under armor any day
Never can get in this store always a line waiting outside. I get covid rules but this is been this way since day 1
Long line, 15 minute wait. Good customer service and fair prices on most items.
They held the shoes we wanted.
There was a line waiting too get in but it was fine with me. They had great sales going
Got some good deals plus extra 20% off my shoes each pair check out line moves very fast
Amazingly great selections and they offer a 10% military discount. Honoring the military is huge in my book, hats off to Nike
Always busy, but there is always someone there to help. Checkout is fast too. Great selection and tons of deals.
Easy to navigate and order
A lot the product in store is basically dead stock apparel, but you still cant beat the prices. Great customer service as well.
I dont know what happened, but the inventory isnt as good as it used to be!!!
Love Nikes. Hate the new soles. No real deals.
I found food quality tee shirts on sale. I couldnt find colin Kaepernicks image on anything, that was a huge disappointment!
Great staff! I could find someone to help me anywhere in the store! Very clean and nice layout!
I go here almost every weekend to buy shoes and the service is normally really good. Some days the staff isnt willing to help you as much as other days.
This place is awesome during the week. Not so crazy sales associates can help you find the shoes you need.
Clean. Always busy.
This store didnt have the shorts my daughter needed, but the people working in the store were helpful and kind.
Just love the store, brand new releases, discount last years stock. Cant go wrong
Okay store no big and tall sizes for big man 3x or 4x in their mens nike sportswear .
Most of the time good deals are pretty good! Store is always clean and staff friendly
The only soccer cleats in the store were youth. I came here looking for new cleats, so I got some Adidas ones from the outlet nearby instead.
Not sure why crowd control was in effect had to wait outside. Dont forget anything you may want the line was extra long after leaving store.
Didnt have a lot to choose from .more online which is cool too.
Amazing customer service! Anytime I had a question, someone was right there to answer. Will definitely be going back very soon!
I had a return to make and the process was smooth and easy. All safety protocols were in place.
Enjoy the store theyre very helpful and they have a huge variety of shoes st a decent price
Good but they distilled have many soccer boots so I personoly did like but there were good deals
Its a great store but they need more places to sit and try on shoes always crowded
Wont buy from here I use to always buy nike after the deal with the so called football player/flag nealer I will never buy a nike product again
Great deals every time we go!
Always incredibly busy and difficult to shop. The staff is incredibly helpful though and the product is excellent.
Staff was super friendly and helpful. The store was chaos but they made time to help us.
This spot used to have good shoes but they still have good deals
Great staff always willing to help and great prices on a huge selection.
Love Nike...but needs a plus size section, would shop there more often if they did!
Not a good selection of items, overpriced on really old jerseys. They can do better.
Very impressed by the customer service, quick checkout and great sales!
Always has great prices and awesome staff!
People were friendly and helpful found shoes at a good price was very pleased.
I didnt go. They had a line out the door...
First time at this location.Very nice and helpful staff! Great shoe selection.
Wont shop there ever people try shoes on without socks and put back and associates all they do is stand by each other in a group and talk instead of mingling with the customers.
Always busy . Inventory low.
Nike is the best shoe. Theyre relatively cheap for a main stream shoe brand and they always look fly
Overpriced. Supposed to be outlet prices. Not a good selection
The deals you find here are generally under sixty bucks. I love Nike outlet store.
Only wish they stocked the same shoes as they do down south they have a better selection
Really nice store. Friendly staff. Great selection of merchandise.
Got the hat for a steal .... then found these for like 45$ great place super cheap for the whole family.
Very good
Good variety of shoes and clothes for whole family and they have some pretty good sale prices
Great place. Great products. I just wish they had coupons in the Tanger booklet.
Big store at Tanger Outlet, good quality, would be nice if theyd do the Tanger coupons like most stores there
Great prices friendly staff
Hands down, best prices for great quality shoes. Love this place!
Good shirts for everyone
Big store, well organized, found exactly what we were looking for, check out was quick
Friendly employees, good pruducts! Ususlly cheaper than going through a retailer
Very poor toddler boy section as well as too high of prices. Our local mall has cheaper Nike shoes and clothing than the outlet store!
They have so much selection and great deals.
Every thing was in one place and the prices were great
For an outlet prices could be better, but love that they carry plus size clothing.
Compared to the LV and CA stores, very expensive for an outlet store. LV and CA have more selection and cheaper prices.
Great selection on shoes and great prices. Worth the drive from Battle Creek.
Great selection and pricing, always way too busy though.
OUTSTANDING customer service. 2 associates helped us for over an hour. Will go back.
I don’t find the deals I would have expected at an outlet center. But still they have a wide variety items
Nobody helped me with what I was looking for and didnt see anything cheaper than at a regular retail store
Not much of a selection for my grandson(12) but overall a lot to choose from...very helpful staff too.
Good store with nice people waiting to help you
Great value, and they actually carry size 14 for my husband.
Selection here is not great.but prices are good
I always find something nice to buy from here. Goods deals as well.
Got some awesome deals, and a huge selection! A must stop for any Nike fan.
Closes much earlier than other stores at Tanger Outlet
Not the largest selection but the employees were very helpful
Pricy and very limited selection for those with wide feet
Nice staff, bad selections
Not worth the line you wait in out iside in the cold
No real discounts, just as expensive as going to any other retailer.
It was easy to shop, and super helpful sales ppl
Finally Nike has a coupon for 30 percent off so I made the effort to come in and spend some money.
My son found the shoes he wanted at a great price.
Great priced air jordans ONLY 60$!!! great staff too
It is what it claims ot is but there is a line to get in due to COVID
Staff ignores customers unless asked for help. Great prices tho
Great prices. Couldnt find size 14 shoes
Mgr Jessica made it her personal obligation to see our satisfaction through
Good sales but we need more product.
They do not have enough seats in and around the shoe aisles to try on shoes.
Great store big selection good prices.
Good store. Not a very good selection of girls items.
Great spot for shoes good prices and decent selection
I love Nike, its a really fun place to go to especially buying basketball shoes to casual or running.
Very helpful people, lots of choices good atmosphere
Limited selection, slightly cheaper than retail for some things
Average deals. Line too long. Need more registers open.
Good prices but very limited items
Process are high and selection is very limited.
This Nike store is fantastic to find shoes but not so good with clothing.
They make you wait outside in the cold to enter the store.
The line was long to go to the Nike factory and by the time we could of it was closing for the night.
F.Y.I. go on Tuesdays.... no line.😏..... no rush... u can be in and out....
Its was ok, not the best. Staff seemed to just ignore me though.
Its ok over rated too expensive
Hours 12-5 didnt have it posted on the website
Always find great deals!
Total reviews rating 4.2
199 Reviews for Nike Factory Store 2023:
Review №1
2022-05-07Lexus was such a big help we went up there today to buy my sons classmates shoes. she went above and beyond and met all our needs. Her customer service was a 11/10 and I will forever keep taking my trips to the Nike outlet store to this one. Thank you Lexus for all your help today.
Review №2
2022-05-30Love it as its organized and friendly staff! Wished store has more shoe selections tho!
Review №3
2022-06-11Nike in general is my favorite brand to wear but the older I get the less I find that fits my style. They very rarely have wide sizes in shoes that I actually like. Also I am really discouraged that you used to be able to buy Nike almost everywhere and now just about the only place you can find them are at the Nike store or online. I dont buy clothes or shoes online so...
Review №4
2022-08-20It’s October 20th, not a holiday. It’s packed, with no customer service to find sizes, shelves are limited, unorganized. The checkout line took 45 minutes because they only have 4 checkout available and no mobile checkout options. Shop elsewhere!
Review №5
2020-11-12Well staffed. Prices are okay. Not really bargain deals like I had found in the past. Well organized, with the exception of the womens shoes on the back rack making their way into the mens section, without being labelled properly.
Review №6
2022-08-18What a JOKE. Close at 6pm during school shopping....We will never shop here AGAIN. IM sitting here watching 1000s of dollars walking away and listening to peoples disappointment. This is customer service in 2022. And the worst part is they(nike) dont care and thats a FACT
Review №7
2021-12-30Cayley did a real good job helping me today on register, super great attention to detail and customer service
Review №8
2022-05-07This place was absolutely amazing and Lexus was so helpful!!! We went and bought 14 pairs of shoes for special needs kids in memory of out son that passed and they were so patient and caring. Thank you again Lexus for all of your help!!! We appreciate you!!!!
Review №9
2022-01-02The shoes on the wall are online orders only so remember that itll take about month to get them the rest of they stuff is priced reasonably
Review №10
2022-08-23Hardly any selection unless youre XXL. Never seen the store so empty of inventory.