Nissan of Torrance

Address: 20550 Hawthorne Blvd, Torrance, CA 90503, United States
Phone: +1 310-536-4000
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change,
Crowd: LGBTQ+ friendly, Transgender safe space,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,

Category: Auto repair shop, Auto market, Nissan dealer, Car dealer, Car finance and loan company, Car leasing service, Used car dealer
Rating: 4.3
Site: http://nissanoftorrance.com/
Worktime:
DayTime
Monday7 AM–9 PM
Tuesday7 AM–9 PM
Wednesday7 AM–9 PM
Thursday7 AM–9 PM
Friday7 AM–9 PM
Saturday8 AM–8 PM
Sunday10 AM–7 PM



Name: d**** y**
Date: 2024-06-30 18:51:26
Rating: 5
Comment: Jose Enriquez is great!
Name: J*** C*****
Date: 2024-06-27 17:34:29
Rating: 1
Comment: I have worked in the Auto Industry for many years, and it can be a tough business to navigate as a consumer. Most people dont even like the thought of buying a vehicle because at some point in their lives, they have come upon less than honest salespeople, sales managers, and finance managers. My stepson had this experience just recently at Nissan of Torrance.The problem is that this young man is on the Spectrum and got caught up with several less than honest people and ended up signing his life away on a car that is nowhere near worth what they sold it to him for, as well as ending up with payments he now cannot afford. YES, he signed the paperwork, although none of it was explained to him in a language he could understand. There is no debating that he signed the paperwork.Being in the business, I attempted to call and speak to PHONG ARBOGAST, who was the finance manager for the deal. This man was one of the rudest people I have ever spoken to. I explained who I was and what I thought should be done to help my stepson out with this issue, and he passed the buck saying it was all the salesman and sales managers doing. He then refused to talk to me any further and handed the phone over to my stepson, who was there in his office at the time. (I was on the phone as I live in another state.)Needless to say, nothing was resolved, as each person just passed the buck to someone else.PHONG ARBOGAST made me disgusted by the very business that I work in. I have advised my stepson NOT to return to this dealership for ANY reason. There are plenty of other Nissan dealers where he can have his service work done.
Name: G****** H******
Date: 2024-06-25 02:16:32
Rating: 2
Comment: Not a great experience if you’re looking to buy a used car that’s listed on a different website. I confirmed my appointment with Sonny at 7pm with the Nissan virtual assistant for a specific used car they had available. I sent an email specifically asking if they still had this car in stock. I got a confirmation for an appointment to test drive it. I drove from Norwalk to Torrance after work for this appointment. Only to be told the car has already been sold and the salesman I was supposed to meet with was nowhere to be found. The salesmen who greeted us were fast to resolve the issue and not keep us waiting which was considerate. But I don’t believe i’ll be inclined to do business with them again.
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Name: C********** G****
Date: 2024-06-22 20:16:31
Rating: 5
Comment: My cousin was searching for a new vehicle, we stopped in at Nissan of Torrance. As a rule, I hate going into dealerships to buy a car, its like going into a dentist. I must say, this was the most satisfying experience in buying a car. I give Jose the sales person and Jesus the Sales Manager and the crew a Nissan of Torrance 2 Hugh thumbs up........ wooooo hoooo!!!!!!
Name: M A
Date: 2024-06-19 00:50:22
Rating: 1
Comment: If you receive a letter in the mail for a vehicle exchange program, dont expect them to honor it. Its a scam to get you down to their dealership, run your credit, then try to sale you a high interest rate, with an equally high car note. You have been warned ⚠️ 😏!
Name: F******* P******
Date: 2024-06-05 02:01:56
Rating: 5
Comment: Purchased a New vehicle today for my girlfriend, Jose Enriquez made the process easy and simple and has an amazing attitude . Very professional and courteous associates in this dealership . Thank you all!
Name: T******* T***
Date: 2024-05-31 22:25:00
Rating: 5
Comment: Top notch Service Advisor Chris and awesome technicians & customer service!
Name: M**** A******
Date: 2024-05-28 00:53:47
Rating: 5
Comment: Thank you to Jose Enriquez and Jesus for assisting my son Jeremy for obtaining a great deal. Greatly recommend!!
Name: J** A******
Date: 2024-05-28 00:51:07
Rating: 5
Comment: Great service and wonderful team. Highly recommend, Jose and Jesus were very informative and helped me get the best deal possible.
Name: b***** h*****
Date: 2024-05-24 20:36:42
Rating: 5
Comment: I came in for 3rd Rogue and I couldnt be happier with Nissan of Torrance. Jose is my sales representative and he is a wonderful person, helpful, kind and knowledgeable. Phong in finance is also Great, takes his time to explain everything. The customer service lady was very kind, overall an excellent experience. I highly recommend Nissan of Torrance.
Name: e***** v*********
Date: 2024-05-21 23:01:27
Rating: 5
Comment: The staff at nissan of Torrance are so accommodating and patient with my family and I. Everyone makes you feel welcome ☺️. Differently recommend coming to buy your car here (and if your lucky they might feed you 😂🤣)
Name: B*** M*****
Date: 2024-05-21 16:38:19
Rating: 5
Comment: My service agent Richard was excellent. He made sure I received all warranty benefits and the best pricing for services provided. He also arranged a Lyft to a nearby shopping mall so I wouldn’t have to wait in the dealership waiting area. Truly impressed!
Name: J*** W*****
Date: 2024-05-21 02:42:35
Rating: 5
Comment: Was in and out in less then the time I was told it would take. Very fast service.
Name: e** m*********
Date: 2024-05-18 22:58:31
Rating: 5
Comment: We had the best salesman Jose Enriquez. He was so patient with us, explained different cars and options, no pushy at all. We actually came back after 2 months and looked for him and made the deal (sometimes you are not ready and this Nissan will understand and honor your wishes). We recommend Torrance Nissan 100%. We had a good interest loan as well. Talk with them and they are open to negotiate with you.Another Happy Customer!!!
Name: M****** P
Date: 2024-05-17 23:46:01
Rating: 5
Comment: Jose was extremely helpful with the process of buying the truck we were looking at.
Name: T*** H*****
Date: 2024-05-16 18:25:34
Rating: 5
Comment: Reggie Thomas was amazing and I would recommend him and Nissan of Torrance to others. He was patient, supportive and saw me through the whole process. Thank you,
Name: M****** H******
Date: 2024-05-15 09:20:54
Rating: 5
Comment: Richard was super knowledgeable and helpful. He addressed all my questions and got me taken care of fast.
Name: B**** F******
Date: 2024-05-15 03:01:24
Rating: 5
Comment: Always a pleasure bringing my truck here to get serviced. Staff is welcoming and provide excellent customer service and maintenance.
Name: R*****
Date: 2024-05-14 01:14:11
Rating: 5
Comment: They are a wonderful team and several of them worked together to help me with my new Nissan Kicks. No run-around, and I was happy with the deal. The people in their team were Sang, Clayton, Jesus, Lily and Jose. All very friendly, reassuring and professional. Thank you!
Name: A** C*****
Date: 2024-05-11 18:51:12
Rating: 5
Comment: Had an amazing experience. Went there to get my partner a bday gift and Christian was so helpful and helped me figure everything out to make the day special.
Name: M***** C********
Date: 2024-05-07 22:05:20
Rating: 5
Comment: We had a Great experience at Nissan of Torrance. Jesus D. and Jose E. were extremely helpful and very nice.
Name: M***** N******
Date: 2024-05-05 03:06:55
Rating: 5
Comment: I had a wonderful experience getting my first car. Jose Enriquez was such a great help on finding the perfect car for me!
Name: S***** B**** I*
Date: 2024-05-04 20:15:24
Rating: 5
Comment: Just purchased my Nissan Leaf. The staff here is great with listening and working with you! Special shout out to Jose Enriquez!
Name: R***
Date: 2024-05-03 21:23:26
Rating: 1
Comment: Last October 2023, my daughter bought a 2020 Kicks, Certified Pre-Owned. The vehicle had numerous issues during the first 4 months she owned it. The most serious occurred a short distance after exiting a freeway in LA; shes driving down the road and the vehicle just stopped in the middle of traffic. This was the last straw before getting Nissan Corporate involved. Nissan of Torrance didnt want to do anything. No problems that occurred with this car were covered by the CPO warranty. They gave her the run-around about everything. INHO, theres no way this car should have been sold as Certified; and Nissan Corporate, after performing a service history on this car, agreed. They have agreed to re-purchase the car from my daughter. Unfortunately, it doesnt end there. We paid cash, yet we still dont have a valid registration for the car. Why? Because theres an issue with the title which the dealership has never explained. We’re definitely not done yet.
Name: m**** s******
Date: 2024-04-24 04:05:26
Rating: 5
Comment: Very friendly staff and always there to assist the best they can.
Name: D***** O*****
Date: 2024-04-21 18:12:55
Rating: 5
Comment: Jose Hernandez and the entire Nissan of Torrance team helped me find the perfect car to fit my budget and needs. They were patient and hospitable and I would recommend anyone to see Jose and team for their next Nissan! I purchased the 2024 Nissan Versa SR and I couldn’t be happier.
Name: J*** A********
Date: 2024-04-20 23:03:30
Rating: 5
Comment: MJ, Lily, and Jesus were all incredibly helpful. Thank you so much!
Name: V****** G*****
Date: 2024-04-19 23:42:35
Rating: 5
Comment: Everyone at Nissan of Torrance was extremely helpful, and walked me through the process of buying my next car 🚙M.J talked us through all the details and took us for a test drive round the block, thank you all 🙏🏽 I’m very happy with my new wheels 🛞 🛞 🛞🛞 🕊️
Name: T*********** T***********
Date: 2024-04-18 18:24:07
Rating: 5
Comment: Very great service. Manny was very upfront and helpful by also giving me a payment plan so that it doesnt affect my pockets as heavy
Name: M** S***
Date: 2024-04-18 18:12:14
Rating: 5
Comment: HIGHLY RECOMMENDED!!I purchased my Nissan Rogue from Nissan of Torrance in 2018, and had a good experience with the sales team. Went back this year to purchase anothert one. Hats off to Jesus, Mandez and Lily. Guys, these people are the most helpful, knowledgable, thorough and good spirted group Ive ever encountered. Thanks team for making it happen!! Mandez, youre a true asset to that dealership.
Name: J*** W*****
Date: 2024-04-13 21:05:23
Rating: 5
Comment: Jose was a great salesman, very kind, informative and gave us a great deal. Will come back again!
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Name: V****** N***
Date: 2024-04-13 18:54:38
Rating: 5
Comment: All good, perfect assistance Richard, complimentary washing, nice! Thanks
Name: N**** N*****
Date: 2024-04-12 21:17:36
Rating: 5
Comment: No problems, repair time was good and I got a car wash as well. Thanks!
Name: C******** S****
Date: 2024-04-12 16:17:26
Rating: 5
Comment: Service was great by Marcel & MJ was awesome with helping my friend purchase a car
Name: m***** v***
Date: 2024-04-12 16:07:07
Rating: 2
Comment: Intiually took the vehicle in for oil change, filter change and tire rotation . Manny your technician offered to get 2 others services done . Which were coolant flush and transmission flush . Once they completed that my car was returned . They failed to lock in my cap where they refilled the coolant which resulting in a spill all over my hood and I noticed my tires were not rotated . They were all at different levels .i called the dealership to notify them which I had to call like 4 times to get a hold of Manny I was very upset . Took it back in at 2:10pm to get my cap put on and get my hood clean from all the coolant spill on my hood and once again no tire rotation. Tires all the same . At this point I was not going back, for what the technicians failed to complete the work the second time . Now my time and gas was just waisted . 4 days after my “TIRE ROTATION “ should have been done now I have to take my car to a tire shop because my tire sensor came on and all this could of been avoided that day . If the Technician would of rotated my tires, leveled them perhaps if I needed a new tire I’m sure I would have been notified to purchase it then and there at the dealership.Now I was charged for the tire rotation because it’s part of a service with the oil change and it wasn’t done .
Name: C**** R*****
Date: 2024-04-06 18:35:07
Rating: 5
Comment: Customer service was great. FromThe moment I arrived the people that greeted me in the parking lot were friendly. Overall excellent service.
Name: R******* G
Date: 2024-04-05 16:59:58
Rating: 5
Comment: Jimmy helped me whom was friendly and polite also well informed he listened to me and took care of my car.
Name: B*** S******
Date: 2024-04-05 04:47:51
Rating: 5
Comment: Mandez great help, awesome customer service. Helped my purchase as smooth as possible.
Name: M****** D*************
Date: 2024-04-04 17:59:23
Rating: 5
Comment: I had a great experience with the whole team. They made sure I walked out with a good deal. Ask for Ivan and vynz! They are the best. Have great personalities. They made it fun to purchase a car.
Name: L**** H***
Date: 2024-04-01 22:10:06
Rating: 5
Comment: I went to this location and to see if they could match a promo special from another dealership. They did their best to get me close to a payment that I was comfortable with. I was happy with the service and no pressure. Jose, Jesus and Omar were amazing. FIVE STARS
Name: F****** P****
Date: 2024-03-30 02:04:55
Rating: 5
Comment: Thank you so much to both Jose Enriquez and Jesus Duarte! They really helped me with the predicament I was in and they’ve honestly gained a forever customer! Nothing but good vibes and good services! From getting me the services to getting me car that was needed! Thank you so much! Really 🫰🏻
Name: T** L***** K***
Date: 2024-03-25 20:42:22
Rating: 5
Comment: Great costumer service By Jesus and grace they help me a lot very smooth transaction and they work with my credit I’ll definitely coming back for another car
Name: M***** G******
Date: 2024-03-23 17:34:04
Rating: 5
Comment: Mandez Jones, our sales representative, facilitated the buyout of my lease efficiently. His service was exceptional, and I am thoroughly pleased with the outcome.
Name: A****** B******
Date: 2024-03-19 19:06:39
Rating: 5
Comment: Great experience. Jimmy helped me out and got everything done. Made it an easy-going and stress free experience.
Name: D**** A********
Date: 2024-03-17 01:27:28
Rating: 5
Comment: Just had a great experience leasing a car from Mandez. This was my 4th car w Nissan and this was by far the best experience. Mandez was super friendly, no salesperson gimmicks, and was really helpful w both returning my old lease and giving me great options w my new one. Highly recommend him! Shout out to Vynz as well for being super friendly and making the final part of the process smooth. Great team!
Name: A****** I* G*****
Date: 2024-03-14 19:11:04
Rating: 5
Comment: Great customer service! As soon as I talked to Jesus he was very welcoming and solved all my problems. If you are considering buying a car I recommended visiting Nissan of Torrence. Look for Grace Deguzman, Jesus Duarte or Vince Punongbyan to help you with your purchase.
Name: T**** C****
Date: 2024-03-12 16:35:56
Rating: 1
Comment: Absolutely horrible. the salesman was shady and sold me on a car then after signing papers gave me a different car. 2 days after the sale the finance manager called me and said theyre now charging me more monthly because they imputed the address wrong!
Name: C**** L******
Date: 2024-03-12 01:35:06
Rating: 5
Comment: Jose EnriquezJesus DuarteThey were great!!! I love the service
Name: S**** M****** M********
Date: 2024-03-09 19:54:59
Rating: 5
Comment: I was very pleased of the deal that I got in the service that I got from their whole department. I couldn’t picture myself going to another dealer just to purchase a vehicle as good as what they gave me. I am very happy with the purchase and a big thank you to Grace de Guzman, who assisted me in every way possible do you have truly made this buying experience an amazing one.
Name: T***** M*****
Date: 2024-03-09 19:21:19
Rating: 5
Comment: Grace Deguzman was very helpful and a very sweet agent. She was patient and help me picked out the best car for me. The manager Jesus gave me a great deal for a newer and updated car. Lilian was the finance manager and made sure she explained everything detail by detail so that I could leave our understanding my contract with Nissan. I am very happy and pleased with Nissan of Torrance and my new car.
Name: A**** R******
Date: 2024-03-08 15:40:52
Rating: 2
Comment: When I arrived I was the only customer waiting, none of the employees in the area came over to greet or acknowledge my arrival. I headed to the office and asked the employee going in the door if someone would meet me at my vehicle or if I needed to go in, he said he would have someone come out. I was checked in and waited close to 3 hours for the oil change to be completed. In the past I was offered water and snacks, this time nothing was offered, nobody came around.
Name: K**** A
Date: 2024-03-03 01:51:05
Rating: 5
Comment: Very very pleasant experience buying a car with Jose and Jesus, they make it easy and quick, and they gave me an insane deal 🤙🏼 10/10
Name: C******** G*****
Date: 2024-03-02 18:30:28
Rating: 1
Comment: One if the worst services i have ever recieved. was told to show up at opening (8am) by Mark Mejia. I spent 2+ there for a oil change only thats it. No customer appreciation and ridicoulous wait times. Was told constantly i was almost ready but spent another hour there. Overall very unproffesional!
Name: B****** L***
Date: 2024-03-02 04:02:00
Rating: 5
Comment: Everything was done to the best of their ability. They showed me the problem and they fixed it and the service rep was on point for the whole time and very concern a people person truly appreciate the work and the workers.
Name: C******* S****
Date: 2024-03-01 22:21:09
Rating: 4
Comment: I arrived to my appt on time. I was greeted by my service advisor Jimmy. Jimmy advised me of the services needed on my car. He was very attentive. The only thing I was kind of unhappy about was the price quoted for the work had gone up almost $100 more than what he originally quoted me before the work was completed. Besides that I was happy with the level of service I had received. They even washed my car.
Name: E******
Date: 2024-02-29 18:27:40
Rating: 5
Comment: Mark is Amazing Liz ! He always makes sure he listens to my concerns . He ALWAYS ask me questions to make sure he understands my concerns . He actually takes notes on them. His customer service is impeccable, down to even making sure I have water . He also shared his banana with me and I was starving that morning haha! He assures me of every price for each service required. He makes sure I check my emails to see if I have any discounts available. He also makes sure they the parts department doesnt work on anything until I approve it . He always prints about a whole list and highlights the concerns that may be in red as a reference of what I need to immediately take care of ! He explains to be what I dont understand as far as, what a certain part of the engine is and what purpose it serves and why its important! I will NEVER have any one else help me as long as MARK is working for Nissan .
Name: R***** A*****
Date: 2024-02-26 03:33:52
Rating: 5
Comment: Just leased my first ever brand new car. Christian was excellent at finding me the perfect car and finalizing a deal that worked with my budget. I am so in love with my new car. Experience overall was 10/10
Name: C**** H******
Date: 2024-02-24 02:58:50
Rating: 2
Comment: The only reason I give them a poor rating is how the financing process went. They caused me to go late on my FIRST payment because they didnt know or couldnt tell me who on earth I was financing the car with. Believe me i went back and fourth with them for a week and they kept telling me Golden1 which was never the case and it ended up being Nissan the whole time. Poor experience and incompetence. Everything else was great and I was happy with the vehicle I got and the dealer who helped me was knowledgeable, friendly, and inviting.
Name: A****** M*****
Date: 2024-02-23 23:13:43
Rating: 5
Comment: I want to thank Nissan in Torrance. They where very helpful me and my wife are so happy with the new car...thank you Jose Enriques
Name: E**** M*******
Date: 2024-02-21 02:40:34
Rating: 5
Comment: I wasn’t I wasn’t greeted fast, but as soon as I was greeted, I was greeted warmly by Jimmy who quickly got my car processed. He explained all my questions and concerns about my car he was very knowledgeable.
Name: J****** l**
Date: 2024-02-17 23:41:14
Rating: 5
Comment: What outstanding service after receiving bad service from another Nissan Dealership I decided to reach out to this one. I reached young lady, by the name of Gabriella, who was very pleasant with answering the phone. For the first time I explained to her about my experience at the previous dealership, and what it was, I was trying to get answers, for she asked me some questions I answered them. She was able to set me up an appointment, told me that I would speak with the guy named Mark And that he would definitely assist me and they would try to get me in and out as soon as possible when I arrived at the dealership to get my car serviced a gentleman walked up to the car. I let him know that I had an appointment gave him the time and he told me no worries he would make sure that he assisted me properly. The young man’s name was Jimmy, some of the best customer service that I have received at a dealership since I moved, even though this dealership is not local to me I will drive every time it’s time for me to get my car serviced to this dealership because of the customer service I received not only with Gabriella and Jimmy but the overall staff there very friendly, very helpful. Spoke to you even when you had nothing to do with what they were doing. Simply walking by you they spoke, wonderful experience
Name: o*** m*********
Date: 2024-02-15 23:00:28
Rating: 1
Comment: In the call, they give a different price than in reality. Never going to buy Nissan again. Very poor customer service!
Name: T***** B********
Date: 2024-02-15 22:58:24
Rating: 5
Comment: Very nice, fast, clean. Chris helped me out and he was great!
Name: J******* P***
Date: 2024-02-12 17:02:00
Rating: 5
Comment: Mark Mija was helpful in explaining what the car recommendation was for the car. My first time getting service here so I appreciated feeling welcomed and assured that services would be completed quickly and correctly.
Name: J*** R A****
Date: 2024-02-09 03:17:58
Rating: 5
Comment: This is the second time I come back to Nissan of Torrance. And once again, they have blown me away. My boy, Jimmy. and I say my boy because he has made me a loyal customer. last time I came by myself and I enjoyed the fishes. But this time because my wife has been sick. I brought my two little girls with me. this time it was different but altogether it was amazing. They have books and coloring, pencils, and colors and drawing coloring books as well . And also a jungle gym thingy. They were being themselves and by that I mean being kids with no one complaining. Here is to all those parents that have little kids and want to get some work done at the same time as her kids have some fun. I also want to complement the technicians. They did a wonderful job. My car is cleaner and smoother than when it came into and with this new set of wheels that I purchased. I feel like I’m on a cloud.First Visit.all I can say about the spot in Torrance is hell yeah. Had a hey man, by the name of Jimmy take care of me. He answered every question and every concern I had about my vehicle. And another employee of the name Pollo gave me a a great experience as well while I waited. Everyone there was carrying a backpack of good vibes. and the service was speedy. They refresh my vehicle with the pleasing aroma. Thank you service center Nissan of Torrance.
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Name: T**** L****
Date: 2024-02-06 14:33:16
Rating: 5
Comment: I called Manny. I informed him about my situatrion. He assured me that I could get my car fixed in less than one day. I took it into service. Manny called me and let me know that my car would be fixed in time. I later received a call to tell me my car was ready. Manny took care of me. I feel like a valued customer.
Name: K**** L****
Date: 2024-02-05 07:15:14
Rating: 5
Comment: I was treated like exceptionally well.Jimmy helped me square away all my car issues and put my mind at ease.The repairs were made and I haven’t had a issue since.
Name: A***** T****
Date: 2024-02-04 04:27:10
Rating: 5
Comment: Vynz helped me and my husband get an extended warranty on my vehicle i purchased at Gardena. Thank you Vynz for your help because Gardena didnt call me back. Ima shop in Torrance for now on.
Name: C**** F*****
Date: 2024-02-03 06:25:56
Rating: 5
Comment: I came in to see a car with Neysan and he was super honest and a real pleasure to talk to. We weren’t able to make a deal but maybe I will in the future. The price they were offering me was a little high but somewhat justifiable if you plan to take advantage of the lifetime warranty which requires dealer maintenance. I was more turned off by the high interest rate … sigh
Name: C***** S****
Date: 2024-01-28 01:25:54
Rating: 5
Comment: Mr. Mendez was very helpful &Professional in his delivery of sellingMiss Gardaze Barrpw ah New 2024# vehicle. Beautiful color, Gray!!! With16, miles miles, on this date ofJanuary 27th 1:pm to 6:pm, inClosing a Successful Car TransactionDeal, With the Best of Thank You!!!
Name: D****** L******
Date: 2024-01-21 20:21:56
Rating: 5
Comment: Jose Enriquez was so helpful in purchasing my new vehicle. And Clayton made sure I was able to get the best financing rate. I am a first time purchaser with little credit history and they did everything to ensure the prices stayed within my budget. Jose was so knowledgeable about to car and helped me get a full understanding of what I was purchasing.Everyone at Torrance nissan were so welcoming. No one walked by with saying Goodmorning or making sure I was being helped. I could not recommend them enough!!!
Name: C***** B
Date: 2024-01-16 05:47:22
Rating: 5
Comment: I had an outstanding experience at Nissan of Torrance! Vynz and Grace were fantastic team members who went above and beyond to secure a great deal within my budget. Their quick and knowledgeable assistance made the car-buying process a breeze. Highly recommend!
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Name: C****** R****
Date: 2024-01-13 21:17:21
Rating: 5
Comment: Mark was very helpful during my time at Nissan. He really knows his stuff! He was straight to the point and took car of my car quickly. Im not a car person at all, but he made everything easy to understand and I felt like he had my best interest in mind.
Name: A**** H*****
Date: 2024-01-12 17:15:35
Rating: 5
Comment: Honestly I want to thank Mandez for helping me get my first car💙 He was truly putting his all into making sure I was satisfied and that all my questions were answered. He helped me understand somethings I didn’t even know. He is truly a big help and amazing person. If you are looking for someone that is going to give it to you straight and make sure you leave out with what you want GO TO MANDEZ 🎉
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Name: v******* l*****
Date: 2024-01-10 20:31:11
Rating: 5
Comment: Mandez, is the best sales man I have encountered. Hes helped me when I bought my used car here and is helping me with my service. He is making sure the car is exactly what was promised and is making sure that the car is taking care of!
Name: J***** K***
Date: 2024-01-08 02:28:38
Rating: 1
Comment: The dealership will add at least a thousand on top of the advertised priced for the used one on their website upon actual quoting. On top of that, theyll force you to buy stupid accessories and add-ons that amount to $2400, which I found hilarious. These guys just allure you with seemingly lower prices on their website, but will give you a quote with significantly overpriced OTD price for the used ones. I dont do business with this kind of dealerships.
Name: B**** L******
Date: 2024-01-05 21:27:24
Rating: 4
Comment: Chris in service took care of my car.All went pretty smoothly.One of my hubcaps got lost during a test drive, Chris ordered a replacement and will forward it to me when he receives it.
Name: S**** G*******
Date: 2024-01-01 21:42:53
Rating: 5
Comment: Such great customer service and I felt like all my questions were taken seriously and answered thoroughly. Very nice people working here. Special thanks to Jose Enriquez
Name: S***** M******
Date: 2024-01-01 01:36:06
Rating: 5
Comment: Wow. I worked with Clayton and Christian, and have not had a better experience buying a car in my life. I have bought about 15 cars, and this experience was out of this world. Clayton the sales manager is personable and transparent. He is patient, understanding, and helpful. Christian is a joy to work with and is a good mix of knowledgeable and kind. I’ve been in the market for an EV for some time now, have driven every single one, and went with the Ariya in large part because of the incredible service and experience I was met with. Will buy cars from here for years to come.
Name: M***** M****
Date: 2023-12-30 22:08:59
Rating: 5
Comment: Mr. Jose Enriquez helped me purchase my new nissan Ariya. He is very friendly, knowledgeable, and helpful. He walked me through the whole process and explained every step, and made my purchase easy for me. Usually, making decisions is hard when it comes to choosing cars, but he made it easy for me by giving me the key features of each car that would interest me. Thank you, Jose!
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Name: T****** T*****
Date: 2023-12-30 00:50:44
Rating: 5
Comment: Chris H. was the best! I met him when my husband was getting service and as I was considering my next vehicle keep him in mind as he was friendly and knowledgeable on the Ariya! If you are considering a Nissian for your next vehicle make sure you visit Chris.
Name: n*** l**
Date: 2023-12-29 22:47:54
Rating: 5
Comment: I walked into Nissan of Torrance to get my current vehicle repaired. I walked out with a brand new vehicle. I want to give all the praises to David Campos and Alma Lopez for the exceptional team-work, and going over and beyond to get this process all the way to completion. Sending me home with a smile and happy to have made the right decision.
Name: L*** R****
Date: 2023-12-24 10:59:31
Rating: 5
Comment: After going to Toyota DCH of Torrance where they don’t take care of their cars and staff is rude. I came to Nissan and they made my dream come true of owning my first car. I’m 38 years old and growing up with so little in New York to coming out to California and becoming a successful property manager. Jorge, VYNZ, and sales managers are a team that actually works hard at helping people. I wish their location was bigger because they deserve it. Thank you all.
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Name: C** C****
Date: 2023-12-19 02:11:58
Rating: 5
Comment: Thank you Jose Enriquez for your amazing customer service. You were amazing. You made me feel welcomed and taken care of. I appreciate you. Thank you for welcoming me into the Nissan Family.
Name: e***** j****
Date: 2023-12-10 17:32:25
Rating: 5
Comment: Jimmy V in services is Top tire !! They way he came out and provided speedy services and got me squared away I will spend my money and give them my business anytime. Jimmy deserves some recognition.
Name: E**** L***
Date: 2023-12-08 02:18:46
Rating: 1
Comment: Brutally terrible experience. The finance department at the dealership constantly loses track of paperwork and processes, and will not call back or email back despite endless, cordial attempts at resolution. Twice I’ve had routine processes go completely awry - with no explanation or responsibility taken by the dealership. Save yourself the pain, suffering, and need for possible legal action by shopping elsewhere. These people will not take care of you. Completely disorganized and unprofessional. I’m getting charged for cars I no longer own again and again. It’s just maddening, financially damaging and careless.*Editing the review to note that I will be reporting my experience to the Better Business Bureau, as I am reaching week 10 with no resolution from the dealership to refund the $3500 owed to my lender. As long as they dont pay my lender I still get charged for a vehicle on a monthly basis, which was totaled in a hit and run incident. (Nissan, thank you for asking if I was injured? No one did). The customer service manager has not reached out personally to me to try and make the experience any better. All she has done is deflect responsibility in the post below. I have no faith that the dealership will pay what is owed to the lender in a timely fashion. When I finally received a call from the head of finance he did not have any of the relevant details for my account, it was only after posting a negative review, and I had to supply all the information again to him directly. He said hes splitting time between two offices and unable to get the refund check signed (not my problem). Do not sell cars if you cannot handle the back end of the business. Wise customers should stay away from this dealership and save yourself the exhaustion.
Name: R** G****
Date: 2023-12-05 16:21:02
Rating: 5
Comment: Manny was excellent. Check-in was smooth, and the oil change and recall inspection went very quickly. The charge was as promised. I was very impressed.
Name: E******** C**** m*******
Date: 2023-12-03 22:03:04
Rating: 5
Comment: Jose made my shopping experience very easy and smooth. I also really appreciated that he was not pushy with getting me to get a car
Name: A****** T************
Date: 2023-12-02 18:12:43
Rating: 5
Comment: Above and beyond service! Thank you so much we went to get a tire changed, Christopher helped us out with all the information that we need to know and all options for new tire and after service was amazing my car so clean like new!!
Name: I******** C********* A*****
Date: 2023-11-25 01:57:17
Rating: 5
Comment: I just want to say that Mandez is absolutely amazing! He was patient, thorough, kind, accommodating and very knowledgeable throughout the entire buying process. I sincerely appreciate the efforts he and the staff took to assist me. Thanks again Mandez! You are the best!
Name: S**** R G*****
Date: 2023-11-18 21:23:52
Rating: 5
Comment: Mr. Mendez, was very knowledgeable and friendly. He walked me thru the purchase process, and highlighted all the features of the vehicle which made feel secure in investing in Nissan. He was able to facilitate the financing to meet my requirements. He was able to get me out of there in record time. I appreciate his help today, and he retained my business with caring, friendly, and professionalism.
Name: C**** K***********
Date: 2023-11-16 22:09:15
Rating: 5
Comment: My friend and I were both looking for a car. We both got a great car and deal at Nissan of Torrance.Christian was the best. He answered every question with knowledge and went the distance helping get us both set up on the apps and made sure we knew what we needed to take the cars home. I got a 2023 Nissan Kicks and couldn’t be happier.I would recommend Nissan of Torrance if you’re looking for a car and ask for Christian for the best in customer service. He really makes it easy to feel comfortable so you can be happy with your new vehicle.
Name: k*** l****
Date: 2023-11-14 06:03:32
Rating: 5
Comment: I drove 45 minutes to come to this specific Nissan dealership and it was worth the drive! Quick, efficient and friendly service! I will be back to get all of my routine service work done at this location.
Name: A***** K****
Date: 2023-10-22 20:24:05
Rating: 3
Comment: I came all the way from Orange County to your dealership because I had such a good experience the last 2 service appointments. When I arrived, the service person quickly inspected my car and told me a lot of the fluids were not replaced in the past that should have been replaced. Because of that, she said she was charging me more now because it would cost more now since it wasn’t done in the past. Her quote for the services was over $600! She didn’t tell me about all the coupons that were on the dealerships website. And she was telling me about services that would be needed in 1-2 hours, even after I told her I was turning in my lease in a few months. She also told me the service would take 2 hours max.I went on your dealership website and found coupons for the services I needed. The service took over 3.5 hours instead of the promised 2 hours. I’m very dissatisfied with my service appointment
Name: N**** S****
Date: 2023-10-17 22:34:31
Rating: 1
Comment: So Im back at this dealership yet again, was just here a month or so ago for a dead battery. Well the battery has died again and even the tow guy couldnt jump it. The car is completely dead. The people have clearly sold a lemon and they need to fix their mistake. This is awful to have just purchased this in July and its been at the dealership more than its been anywhere else. Just ridiculous at this point!Edit: 10/17/2023.....In response to your response, you are correct in that this time it was the alternator. So for this certified pre own 2021 Sentra which was bought in July, you have replaced the battery and the alternator. You are also correct in that a loaner vehicle was provided after I was first told no you didnt have any and had to be very persistent to get it. At this point I dont care if its the service or the sales department, all of you represent Nissan of Torrance, the 2 yr old car that was purchased less than 3 months ago should not have had these problems which has resulted in now numerous inconveniences not only for me but others. I will do whatever is needed so that perhaps your service team will do a better job so this doesnt happen to others and I really hope this is the last problem with this car.
Name: A***** G********
Date: 2023-10-14 19:08:04
Rating: 5
Comment: Jose Enriquez and Omar the manager got me a remarkable deal. Jose was lovely and so easy to speak with. Very reassuring. Very informative. I was shocked at the rate they got me and pleasantly surprised at how easy this all was. What a remarkable team!
Name: D**** O****
Date: 2023-10-06 22:59:38
Rating: 5
Comment: Very happy with my new car!! ☺️🤗 Thank you to the Nissan of Torrance team: Mr. Jesús and Ms. Liliana Bandea for their good service throughout the entire process, but I especially want to thank Mr. JOSE ENRIQUEZ for his professionalism, kindness and excellent treatment of me. I hope to continue being his client for many more years. Thank you!
Name: A**** W******
Date: 2023-10-03 18:15:09
Rating: 5
Comment: I came in to get my key fob programmed so that I could use it with my truck. Alisa was able to help me get that done even though the shop was busy.She was professional and accommodating making sure to explain the process and be sure I understood.
Name: S**** S***
Date: 2023-09-12 05:53:00
Rating: 5
Comment: Wow! Amazing service here!Thank you Manuel from service for helping me getting my vehicle in quick!Crazy how I came in only to get my car serviced, and I came out with a brand new car. I will definitely miss my 2019 Nissan Sentra. But wow, I am now a owner of a brand new 2023 Nissan Sentra! I still can’t believe it! Thank you so much Mandez Jones! I couldn’t have done it without your help! You are very kind ! The process was easy and also thank you lily! I’m so happy I came in! 🙏🏼
Name: e***** B***
Date: 2023-09-11 01:06:40
Rating: 5
Comment: I want to thank the staff of Nissan of Torrance for a wonderful car buying experience. Neysan and Esteban were great and really took their time with me. They understood my needs and I ended up with a great car! I love Nissan of Torrance,10 stars
Name: M* P******
Date: 2023-09-06 16:51:12
Rating: 5
Comment: Drove into service and was greeted by Mandez J. Was very professional ask me if I wanted to trade out of my vehicle and showed me a lot of options. And got the job done. I drove out with a New vehicle keep up the Good work. Nissan of Torrance made my day..........
Name: A***** D***
Date: 2023-08-29 14:46:46
Rating: 5
Comment: Rental department was top notch. She was so friendly, encouraged me to come back to see her! Amazing customer service, give this girl a raise :)
Name: K*** C*******
Date: 2023-08-27 18:33:47
Rating: 5
Comment: OMG!!! Liliana Bandea and Mandez Jones...Awesome!!! Need I say more? Those two along with Richard helped guide me through the new car buying process at a time when I was not looking to buy a new car. And to be honest, I was not planning on getting another Nissan so their efforts must have been tremendous. They were not pushy or salesman-like. I felt like their friend instead of a customer. All three were friendly, personable, and extremely knowledgeable of their respective professions.
Name: r** b******
Date: 2023-08-20 16:27:20
Rating: 5
Comment: Had an oil change done. Advisor Rick was the only one there that morning and l remembered him because last time i was there for a recall, he was the only one there also. Very nice and friendly guy. Thanks Rick!
Name: K*************
Date: 2023-08-15 16:11:35
Rating: 5
Comment: Amazing customer service Christian Herrera the sales person very nice very patient not pushy. Made sure that I was happy with what I chosen. I am so happy with my SUV.
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Name: x************
Date: 2023-08-10 01:15:18
Rating: 5
Comment: They are prompt courteous and to the point. It feels like they are your loyal hard working employees. I have absolutely no complaints about Nissan of Torrance, quite the opposite. Look for Richard Burns, (he makes it happen.)
Name: E***** B****
Date: 2023-08-09 21:50:15
Rating: 5
Comment: Very easy transaction. Quick & to the point -they didnt try to add anything beyond what is on the car. I have bought many cars in my lifetime & this was probably the smoothest purchase I have had.
Name: D***** F***
Date: 2023-08-08 16:00:27
Rating: 5
Comment: My experience at Torrance Nissan was great Alyssa it took really good care of me and made sure that all my needs are met and kept me updated on my cars progress. Will definitely be returning
Name: K***** B*******
Date: 2023-08-08 03:11:10
Rating: 5
Comment: Jose Enriquez thank you so much for your help and assistance. I am so impressed by the service and dedication it took to get my car. I am forever grateful! Thank You!
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Name: N*** C***
Date: 2023-07-20 18:01:55
Rating: 5
Comment: Mandez is exceptional. He greats customers with a smile. He is knowledgeable on the service packages. Communicates effectively providing updates through to competition of your vehicle.
Name: A******** R********
Date: 2023-07-16 15:32:37
Rating: 5
Comment: I called, made an appointment. Arrived at the appointment time. Cris helped me, greeted me. He gave an estimate and a list of 3 services I needed. I didnt have the money, so, I decided not to do the transmission, break fluids and something else done.The changed the oil and filter. Everything under 1 hour.They washed my dirty car. And vacuumed it, too.I will definitely be bringing my car back to yall.
Name: O*** C*****
Date: 2023-06-30 20:55:35
Rating: 1
Comment: This is the first time I ever write a review. Man I’ve been coming to this dealership since I purchased my Nissan Rogue. This last visit is my last visit here. Oil change took more than 2 hrs, Yvonne( person that helped me) became really angry the moment I said no to all the services she was trying to sell me. She was aggressively trying to force me to buy things my car didn’t need.
Name: O**** R********
Date: 2023-06-27 17:56:15
Rating: 1
Comment: I came in expecting to get regular maintenance, i.e. oil, inspection, fluids toped off, tire rotation.But instead, I was blindsided with dealership expectations of $700+ things that needed to be done to my vehicle. Things I paid for the last time I was there for my 20,000 mile servicing; which by the way were not added to my Carfax report, Nor did you have a record of those services preformed. So all I received was an oil change and battery service and I hope all my fluids were topped off. No tire rotation. Nissan of Torrance could have sent out notifications that pricing and policy had changed. I feel great anxiety bringing my car there.
Name: R**** K****
Date: 2023-06-27 17:34:43
Rating: 1
Comment: Don’t go to this dealership!!! Worst experience with Nissan. They made me wait 30 mins after my appointment to be helped. Then they said they would need 2 hours to complete the service. Three hours later I called them because I didn’t hear from anyone. They said the brakes need to be replaced and that would take another hour and a half if I agree to change them. So I said go for it. I waited 3 hours instead of the hour and a half and no one called!! So I called and someone kept hanging up on me after talking to her first time and showing her that I was angry from waiting all this. The person who helped me from the beginning and her name was Alisa, she only do texts. She doesn’t bother to call or to answer your calls. She texted me some parts needed to be ordered and that was the reason for the delay. I don’t know how am I supposed to believe that! If they need to be ordered what were doing with the car all this time!! Finally I texted her that I’m coming to pick up my car and I don’t want them to replace anything!! I picked up my car and guess what! Alignment wasn’t done properly and car is going off lane when you push on gas and I have to take it to a different dealership now! They had the car for 7 hours and all they did was sh**.
Name: D** M**** J* K***
Date: 2023-06-18 17:11:57
Rating: 5
Comment: Great and prompt service from Manny concerningmy Nissan computer scheduled Oil Change.He went over the car to document what was wrong with this 2020 Nissan Atima I purchased from Pacific Volkswagon in September 2022.I did purchase a 5 year 100,000Mile warranty .
Name: B***** N**********
Date: 2023-06-15 21:13:54
Rating: 5
Comment: My experience was great thanks to Chris, he helped me get the service I needed at the time. He also sent a link so that I could do a payment plan on another service that was more costly. 10/10 experience
Name: J***** E*****
Date: 2023-06-11 21:10:48
Rating: 4
Comment: Everything was great. They completed the work promptly. They made me aware of unseen service issues that need attention. And they washed my car thoroughly, better than I expected them to. And, Alisa was super helpful,
Name: J****** H********
Date: 2023-06-07 22:58:32
Rating: 5
Comment: I visited for the first time for an oil change. I told Jimmy the technician about the situation of the car and showed him the text message I received in Spanish, a language I do not speak nor understand. He understood, translated, and explained in detail the text message. He also stated that the car needed an engine air filter so I agreed on the additional service. I was extremely happy with the services received. I will definitely return for other service/s.
Name: C***** E****
Date: 2023-06-01 17:36:35
Rating: 3
Comment: 1. I went in for an oil change and to fix my cigarette lighter, and it turned out to be almost $600. I was orginally quoted $295 when I first dropped my car off. The receipt lists labor costs as the primary charge, I dont understand how there ended up over double what was quoted.2. This store needs a Lyft pickup area assigned. I appreciate that they order/pay for a Lyft to get home but the driver gps was sent to a different parking lot and he couldnt find me at the store even though I was waiting outside. There is no cell service at the building and so we almost missed each other since I couldnt recieve messages.3. The dropoff process was very smooth and easy. The waiting room is nice, and I liked having a direct textline with an associate. They do hire you a rideshare if you dont prefer to wait at the store.
Name: K**** S****
Date: 2023-05-31 04:00:39
Rating: 5
Comment: We shopped around a LOT for a 3-row SUV. Nissan was definitely the best experience we had. From start to finish. Great customer service! Engaging sales people and unbeatable prices. We’re so happy with our new Nissan!
Name: k**** R*
Date: 2023-05-30 18:19:23
Rating: 5
Comment: My experience at Nissan of Torrance is exceptional especially when I compare it to all the different dealerships I have dealt with. Mandez, the sales staff, was funny, helpful and quite knowledgable at the cars he showed us. I even met the General Manager, Manny, who was equally helpful and gracious. But what really impressed me was that they were not pressuring me to buy a car but showing me the benefits of car which led me to buy the car.
Name: A**** A******
Date: 2023-05-29 16:39:43
Rating: 5
Comment: I went in for an oil change, and Mendez always is looking out for me and my family . He told me the pros and cons of keeping my car but made a lot of sense that trading in my car is probably my best option . Well he showed me a couple of options but I fell in love with the rogue 2023 and helping me all the way with trading and purchasing my new car . I loved it I’m thankful he’s always around to help out . Thank you Mendez I got my early birthday gift .
Name: H**** B**********
Date: 2023-05-28 02:45:08
Rating: 5
Comment: Great please to shop when u want a new car I so happy with Saul the sales man that helped me out if u ever in Torrance ca please stop by and speak with ( SAUL )thank u for everything
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Name: V***** R****
Date: 2023-05-25 23:56:57
Rating: 2
Comment: My review is based on the Sevice Department only....I went in to get a standar oil change service because Nissan has a unbeatable mid week price for synthetic oil and a oil filtet swap for $39.99 compared to other mom and pops charging me over a $100 dollar for a 2022 nissan versa.The downside is that even with an appointment set up you are expected to sit there for like 3 hours!!! That is a problem that needs to be fixed.. I reached out to one the service agents and well after 2 hours the agent said they are bringing my car into the shop 😡Pros: Good Price in Service. Manager is very profesional.Cons: Time management, service delays even when fully staffed department is available. Lack of Scheduling on appointments and control of flow of people getting service.At the end of the day thats my professional and personal perspective, its under your discretion when doing business with the Service department.
Name: E**** H*********
Date: 2023-05-21 20:55:29
Rating: 5
Comment: Miguel, Jesus, Eddie and MJ made sure I got the best deal on my recent trade up; Nissan Torrance has a great team! Thanks guys!
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Name: A****
Date: 2023-05-16 23:19:15
Rating: 5
Comment: We had a wonderful experience here on Sunday. Jacob was our salesperson. He was laid back, fun and we didnt feel high pressure sales, especially for the Mothers Day holiday. Eddie the General Manager was also amazing and friendly. Jesus gave us a great deal that we couldnt refuse. Liliana from the Finance Department made the legal paperwork as easy and clear as possible. We are very happy with our 2021 Mitsubishi Outlander Sport and will come back here if we need a Nissan or we finally buy a GTR. Thanks team!!!!!!!!!
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Name: Q****** L**********
Date: 2023-05-13 03:31:41
Rating: 5
Comment: Manny was extremely personable & knowledgeable! It felt clear he was looking out for my best interest in our interactions and when he explained the repairs I would need, which is a great quality in a service advisor. Thank you for your honest and helpful insights!
Name: T****** R*****
Date: 2023-05-09 23:06:41
Rating: 5
Comment: The team here is amazing. David, Yvonne, and Liz were the best. They really all go above and beyond to make the customer happy. Thank you Nissan of Torrance.
Name: E********
Date: 2023-05-08 17:06:39
Rating: 1
Comment: Went here due to the positive feedback, but got “helped” with alma I think her name was, instead of helping us out she just really wanted to make a sale for herself, was trying to avoid giving us the APR percentage, that of course was REALLY HIGH at the end and we declined, she wasn’t being honest and tried to avoid giving us as much info when we asked questions, then tried to rush us and try another bank that we didn’t want. Then had an attitude when we no longer wanted to try and wanted to leave. If you go here to try to make a purchase on a new car just try to avoid this lady, or I hope she’s a little more honest with other people than she was with us.
Name: S****** R****
Date: 2023-04-30 20:57:00
Rating: 5
Comment: Super smooth process buying my Ariya from here. Christian, Jesus, and Neysan were all great and really worked with me. Thanks for making my first EV experience have such a pleasant beginning!
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Name: G*** P********
Date: 2023-04-29 23:00:09
Rating: 5
Comment: I love this dealership. The staff and service department are great, always prepared. Im on my second lease through this dealership. Couldnt be happier. They have come thru for me and saved me money. An expensive battery replaced under warranty, numerous perks like oil changes and tire rotations. Highly recommended.
Name: J***** P****
Date: 2023-04-16 21:39:44
Rating: 5
Comment: Big thank you to Jose & Miguel, they made the process of buying a car so smooth! Both the sales finance & the salesman make a great team! I love my car!!
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Name: J*****
Date: 2023-04-13 15:22:41
Rating: 5
Comment: My servicer Manny is the best, he welcomes me with a big smile. He makes sure my car will be in good hands. He accommodates my budget for my service and got a free car wash. thanks, Manny.
Name: J**** P***
Date: 2023-04-07 14:58:05
Rating: 5
Comment: Nissan of torrance has great customer service. They are patient and friendly, and they try to get you the best deal so you can take your dream car home. We were really impressed with Saul Ordonez (sales consultant) and Esteban Montorro (sales manager) they were amazing. They made our experience amazing. We didnt feel uncomfortable talking to them. They were down to earth. They answered all our questions that we had. They helped us get our dream car, and we thank them for that. Our kids love the kia sedona.
Name: P******* A******
Date: 2023-04-04 20:27:46
Rating: 3
Comment: I scheduled a Oil Change and Tire Rotation. One of the Specials you offered.When I came in they wanted to put Synthetic Oil in my car. I told the young lady that I had askedfor a regular oil change. So she had to make sure they had the oil. I w..as there for close to twohours. They Did Not do a Tire Rotation. They did wash my car. The young lady who Helped mewas very nice.
Name: N***** R******
Date: 2023-03-31 16:22:30
Rating: 5
Comment: Paloma was the best, I wish we had more Palomas in all the service industry. My car was taken care promptly at the time of my appointment. I will definitely go back for all my Nissan car needs.
Name: P***** V
Date: 2023-03-20 21:04:23
Rating: 1
Comment: I took in my vehicle for a check up on an engine light. The vehicle has less than 5k miles on it. I got a call that they didn’t find anything but an error message, but no real problem was identified. When I showed up to pick up my car. There was 1 associate assisting the clients. Two others were on the computer. Waited 10-15 mins until I asked if someone was going to help the rest of us. One of the associates avoided looking at me and attempted to walk away until I said who is helping the other associate with the rest of the clients. I showed up during my lunch so my time was limited. The associate walked into an office and then he came out and another one came and asked who needed help. The other associate went ahead to assist me tells me to wait outside for my car. He took another 10-15 mins to come out with my car and ended up at the other entrance and just tells me my car was all the way inside. It was such a horrible experience. If I would have never asked who was going to assist us. We would probably still be waiting there, but when I showed up to view cars everyone was quick at trying to help me. Now that I have a car there is no sense of urgency or a process for a smooth transaction. It’s chaos, no order when dropping off the car, no line to help clients and no order to get the car back.
Name: C**** R***
Date: 2023-03-14 21:08:15
Rating: 5
Comment: Our experience was great. Our service advisor Mandez Jones was very organized, efficient and knowledgeable. He made us feel very comfortable that we were getting the best service for the right price!
Name: A*** T*****
Date: 2023-03-11 17:48:44
Rating: 5
Comment: Went into Nissan of Torrance to switch my lease over to a finance plan and Alma Lopez was a great help during the process. She was extremely thorough and clear with all the options and showed patience with all my questions.
Name: D**** R******
Date: 2023-03-05 14:28:52
Rating: 4
Comment: I unfortunately had an accident on my way to get my car serviced here at the dealer but thankfully enough, they were able to get me into a new vehicle. Saul was hands down the best, he made us feel right at home. He was very friendly and generous and related to us on a personal level. We appreciate the comfort he made us feel as we went on to purchase a new vehicle. Estaban was cool as well and so was Lilly, only thing I can say is that I hoped to have had better communication between us, I felt there was some information that was not relayed to me but all in all, everything worked out for the better and I couldn’t have asked for a better sales team to help me make this decision. Thank you guys very much for being so helpful.
Name: K*** K**
Date: 2023-03-03 23:35:00
Rating: 5
Comment: Recently purchased my first Nissan from Torrance Nissan. My sales person Saul did a great job of guiding me through the whole process and got me into a brand new Nissan kicks. The whole team was wonderful and didnt try pressure me into any extra things. I would highly recommend them if you are looking for a new or used Nissan.
Name: K******* R****
Date: 2023-03-01 02:41:02
Rating: 5
Comment: From the moment I walked into Torrance Nissan I was treated with respect and kindness. My sales consultant Saul listened to my concerns and showed me cars that I could afford. The whole process from start to finish was easy. The sales manager Eddie worked with my trade-in and gave me an excellent price on the used car that I purchased. I would highly recommend Torrance Nissan if you are looking for a great deal and excellent customer service.
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Name: V******* Q******
Date: 2023-02-27 20:23:52
Rating: 5
Comment: I always get amazing customer service here. Ive taken my previous car to get serviced multiple times and Ive also been there to get a new car. All times and experiences were amazing. Jose was such an amazing salesman. And the entire process was smooth. I Will always recommend this place to anyone whos interested in a Nissan.
Name: N***** K***
Date: 2023-02-23 01:10:35
Rating: 5
Comment: Paloma was our service advisor and she far exceeded our expectations. She took the time to listen and write down all of our concerns regarding our rogue and went above and beyond to ensure that we got the best service possible. We look forward to working with Paloma for all of our future service needs at Nissan of Torrance
Name: A***** W****
Date: 2023-02-22 17:28:27
Rating: 4
Comment: The interaction with my Sales Consultant, Cesar Martinez was outstanding from start to finish. Mr. Martinez made my first car buying experience a success. His professionalism brought me in to Nissan of Torrance as I originally feared not being able to qualify for financing due to a less than perfect FICO score.Mr. Martinez insisted that he could help me and had the experience to provide options for new car models available at his location. He was knowledgeable and allowed me to test drive to different models I was interested in and remained patient through the entire process.I am likely to recommend Nissan of Torrance and appreciate the helpful assistance of Mr. Cesar Martinez.
Name: C****** R*******
Date: 2023-02-14 16:12:24
Rating: 5
Comment: Mandez at Torrance of Nissan provided excellent Custom Service this morning.I was greeted with a smile and checked to see if there were any recalls on my car first and then asked what service I needed today.Mandez also kept me updated on my car throughout my service visit.
Name: n*********
Date: 2023-02-14 00:33:08
Rating: 5
Comment: Very good experience . Lily and Jose were outstanding in providing great customer service. Got my new dream Sentra! Thank you, Nissan of Torrance!
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Name: J****
Date: 2023-02-11 17:10:55
Rating: 5
Comment: I want to thank the staff at Nissan of Torrance for a wonderful car buying experience. Especially Cesar who made what can become a stressful situation, buying a a car, go smoothly. Cesar was kind, helpful and without a doubt made buying a car a great experience. If you are looking for a new car, especially a Nissan head over to Nissan of Torrance and ask for Cesar you wont be disappointed.
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Name: A*******
Date: 2023-02-04 21:19:18
Rating: 5
Comment: I was given the best and fastest care and friendly attention at Torrance Nissan! David was able to fix my spare car key in minutes by intelligently guessing that my battery was low and replaced it in no time. Paloma was very attentive and considerate in following up with anything else I’d need. I’m so glad I stopped by here today!!!
Name: E****** J******
Date: 2023-01-18 02:00:03
Rating: 5
Comment: Mandez J was absolutely amazing! His customer service is superb! I genuinely think he deserves a promotion, raise, both!! He made all the difference in a positive way when I visited Nissan of Torrance! THANK YOU MANDEZ J!!! Also I’d like to mention Yvonne for her kindness and great customer service too! Great people!
Name: B**** W*****
Date: 2023-01-17 13:55:50
Rating: 1
Comment: You quoted me a $3,551 cost to replace the throttle bodies on my 370Z. I asked if they could be cleaned. I was told they can’t be cleaned. I went to another independent repair shop, they cleaned the throttle bodies for $438! The car runs great. Do better.
Name: J****** M******
Date: 2023-01-08 22:58:31
Rating: 5
Comment: Alma was so kind and so patient! As someone who is extremely picky, she was so patient. She answered every question I had. She helped me find the perfect car for my first car! She made me and my mom feel so comfortable. Please ask for her if you are thinking of buying a car.
Name: S***** A****
Date: 2022-12-30 22:34:47
Rating: 5
Comment: Emily in customer service /rentals was amazing. Very professional and supportive. Thank you to David for your support and terrific customer service. We have purchased 2 Nissans in the past, and are looking for a 3rd. Will definitely look to torrance Nissan. Thank you both
Name: A**** V****
Date: 2022-12-29 07:36:36
Rating: 5
Comment: Nissan of Torrance exceeded my expectations! Came in for a key replacement and copy, the customer service was great, and the replacement was efficient with timely manner. Manager of parts and service David Campos helped me with this key copy for my 2015 Versa. The environment here assured me my car and key was in good hands.Thank you Nissan!
Name: T****** R*******
Date: 2022-12-26 19:30:31
Rating: 4
Comment: This was my first time at the dealership. My service advisor Richard was very knowledgeable and did not try to get me to buy service that wasn’t needed. My only complaint was the wait time. I waited for more than 2 hours for an oil change and tire rotation. I had an appointment.
Name: R**** B*****
Date: 2022-12-25 19:19:19
Rating: 2
Comment: The associate that helped me was very nice but it took 4 hours for an oil change, tire rotation and to fix a simple valve. I was told it was not going to take long but 4 hours was ridiculous. I would not have waited there if I was told in the beginning. I always expect to wait 2 hours but not 4. I dont think I will be taking my car to dealership anymore if these are the expected wait times.
Name: A***** P***
Date: 2022-12-22 20:37:18
Rating: 1
Comment: I would heavily advise that you avoid this location. Besides the usual upcharging, they messed up my car (which led to literally $1000+ of repairs that we did trying to figure out what the problem was), admitted to the mistake, but made no real attempt to rectify the issue, simply saying tough luck, heres a free oil change.I originally went in late October to get an oil change and another key for our car (our spare had broken). I did not know during that visit that if you get another key, you need to have all keys present when they re-program the car; if I had known that, I would have avoided the key issue altogether.Well, the next day, the car wouldnt turn over (found out later that the old key vs the new key was the real issue). We initially thought it was a battery, but AAA checked the battery and said it was in good health. He recommended that it might be the starter. When I called Nissan of Torrance back, they said it would be anywhere between $800-1300 for a starter, depending on what the issue was. Not wanting to take it back to the place which seemed to have caused the problem (which it actually did), we took it to a different location and got a new starter for $550. It would work fine, but the next day, again stopped working. We then took it to a different shop and they recommended the spark plugs, which was about another $600. When we picked up the car, they mentioned that the car computer seemed to have been improperly reprogrammed, and thats when we realized that the key was the real issue.When I called Nissan of Torrance, they apologized, saying the guy is new and he didnt know, and hes been punished. Im not looking for people to be punished, but at this point, weve put in over $1000 of unnecessary repairs because of their mistake. Instead of offering some solution, the service manager literally chided me, saying you should have brought it back in!. Yeah, Im going to bring it back to the same location where the problems started, AND for an additional estimated $800-1300. What a joke.He offered me an oil change or some other BS service, but at this point, I wouldnt trust Nissan of Torrance with microwaving a bag of popcorn. I dont know, to me, if your shop makes a mistake, you should offer to rectify the problem and offer real compensation, but hey, what do I know about customer service? smh.Oh, and I sent my concerns along to the general manager of the dealership with no response. *shrug* Just avoid this location unless you want to light money on fire and be blamed for their mistakes.
Name: I******* b* A*****
Date: 2022-12-15 19:37:56
Rating: 5
Comment: My service advisor Mandez Jones was awesome. I had a 4 oclock appointment for an oil change, he promised me that he would have me in and out in no time. And he kept his promise because they change my oil and air filter, rotated my tires all within an hours time. The service was great, I would recommend Nissan of Torrance if youre looking for superb service and someone who values your time as much as you do.
Name: A** S********
Date: 2022-12-06 19:30:10
Rating: 5
Comment: I rate the above because super friendly people from the moment you enter the Nissan door . Second, the sale representative like Jesus and Jose were outstanding! They helped me get a good, affordable monthly payment and the perfect car I needed it for work and very comfortable for my family size. Once again thank you very much 🙏
Name: A**** W*********
Date: 2022-12-04 19:59:07
Rating: 5
Comment: The customer service here was great!!! Jose was sooo knowledgeable on the Nissan brand, very helpful with recommending a car, and worked hard with getting me in a comfortable car payment. I would definitely be returning to purchase in the future. Thank you Nissan Torrance :)
Name: D**** Y******
Date: 2022-11-27 21:50:39
Rating: 5
Comment: Alma was really helpful. My lease came up when I was traveling out of state. She helped me take care of the whole lease process, so everything was ready for me when I came home. So thankful for such great customer service!
Name: C***** M****
Date: 2022-11-22 20:40:24
Rating: 5
Comment: Awesome, Awesome experience!! Jose and Leon were very helpful and made the process of purchasing my 1st brand new 2023 Nissan Altima wonderful! I could not be happier with the excellent customer service experience I received at Nissan of Torrance. I would refer friends and family to this Awesome dealership. They have made me feel like family and made the process really easy and stress free. Thank you Nissan of Torrance for making this happen.
Name: M******* S****
Date: 2022-11-20 20:50:49
Rating: 5
Comment: They have great inventory and the sales team is dedicated. We just bought a certified used Rogue and Alex helped us each step of the way. Very attentive, asks great questions and great at communicating. So happy with our purchase and the experience.
Name: N*****
Date: 2022-11-20 02:34:48
Rating: 5
Comment: I would like to take the time to publicly thank #NISSANOFTORRANCE and Naysan Sassani for assisting me with the purchase of our 2022 Nissan Sentra . They made our purchase experience easy and they were transparent throughout the process. Best part was they worked with us on the price; very satisfied with our experience. Not only would I recommend @nissanoftorrance to friends & family, I will be returning for future purchases.
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Name: S****** E*****
Date: 2022-11-19 19:07:56
Rating: 5
Comment: Alma Lopez gave amazing service, was extremely knowledgeable, friendly and helpful. She was understanding of what we were looking for and set us up with a beautiful car that exceeded our needs as well as affordable financing options! I would recommend scheduling an appointment with Alma.
Name: I**** W*****
Date: 2022-11-15 19:35:31
Rating: 5
Comment: I would like to thank Nissan of Torrance for always taking care of me with their great customer service. I visited recently for the second time within a month, and Jones Mandez was my service advisor again. I would like to thank him as well for his customer service support. Being very helpful and guiding me on how to get the complementary oil change! Everything that I asked for before I hit my 36,000 miles was done as well back last month. Inspection, and everything that I needed was greatly communicated with me as far as my car goes. I want to say thank you to Liz as well for being very supportive in trying to get the job done. I always appreciate this location when I visit, they truly care about their customers which makes them very much appreciated!
Name: N****** M****
Date: 2022-11-08 17:04:12
Rating: 5
Comment: I had a great experience at Nissan of Torrance! I was looking to buy a used truck, and they had exactly what I was looking for. Neysan was an awesome salesman and was super helpful in facilitating the deal and getting use set up. Esteban was also great, because he was willing to work with my wife and I to get the deal we wanted. I have had so many bad experiences with sales managers, so I really appreciated the helpfulness that Esteban provided. I highly recommend shopping at Nissan of Torrance because their entire team is awesome and super helpful!
Name: K**** K******
Date: 2022-11-07 17:48:19
Rating: 5
Comment: Your service writer is by far the most professional, intelligent service writer I have ever come across in 40 years so helpful- kind - & nice, She is definitely an asset to your company and deserves an immediate promotion / people like this don’t come around very often & You’re very lucky to have her work for you. I cannot say enough - but let me tell you she says what she and does what she says without missing a beat!!!!! Seriously I would send her on an all expense paid trip to Hawaii for a week because you’ve got a GEM on your hands.
Name: S***** P******
Date: 2022-11-05 09:40:45
Rating: 5
Comment: I have been a long time customer of Nissan of Torrance. Recently I went there to purchase a second Nissan leaf. I had left my name with Neysan to call me when a new 2023 came in. He called me the minute the car came in. It was a beautiful car ! My expectations were fully met as the atmosphere was not a hard pressure sell at all. There was complete transparency. The sales manager Esteban was equally friendly and worked hard to earn my business. In the end, I got a beautiful car at a great price and I can honestly say, it was a win-win. Thanks Nissan of Torrance ! You made my car buying experience hassle free ! Of yes, when you buy a car, you get a little surprise at the end which is really fun and cool
Name: M******
Date: 2022-10-24 01:47:57
Rating: 5
Comment: Alma is an incredible Sales/Leasing Representative. She was extremely thoughtful,diligent, personable and detail oriented and just a great human being all around. My kids were over being there she went above and beyond and bought them Food. She helped us get an incredible deal on a Nissan Pathfinder, I am so grateful that the deal was done with Alma . Thank you Alma and thank you Nissan of Torrance . I also want to mention the service staff Albert and David they were very professional and friendly. I would recommend family and friends 100%
Name: C****** C**** C***
Date: 2022-10-06 00:16:49
Rating: 5
Comment: Cesar and Leon were amazing!!! They helped me close out an awesome deal for my family and I. Definitely will be coming back and sending some referrals their way. Thank you Cesar and Leon!!
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Name: P****** M******
Date: 2022-09-30 18:56:01
Rating: 5
Comment: Just purchased a new Armada Platinum, and what a great vehicle. Granted this is not a vehicle you buy for gas mileage, but for comfort and luxury, and a great vehicle for a road trip - this one is fantastic. The team at Nissan of Torrance went ABOVE AND BEYOND to provide excellent service and a deal I could not resist (thanks to Sales Manager Esteban Montorro)! Also, John Stewart (Sales Consultant) went out of his way to provide a high level of service, even driving to our home (nearby) to pick me up and then back again to get some signatures from my wife (we only have one car at this time) - all this while staying late until I finally drove the car off the lot. There was zero pressure to do this deal, but enough great service and thoughtful deal-making to make it an easy decision. The great service continued with Finance Director Miguel Gonzalez to complete the paperwork. I highly recommend you consider this dealership if you are in the market for a good vehicle and great service, etc. (If you do - ask for John Stewart and/or Esteban Montorro!).
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Name: M*** Y***** A* H***
Date: 2022-09-23 20:36:25
Rating: 5
Comment: Excellent service, quick transaction, fair, very good service salesman. Help managers make quick decisions.
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Name: J** S*******
Date: 2022-08-15 18:22:54
Rating: 5
Comment: I would like to take the time to publicly thank #NISSANOFTORRANCE for assisting us with the purchase of our 2019 Nissan Kicks. This was a gift for our daughter and they made our purchase experience easy and they were transparent throughout the process. Best part was they worked with us on the price; very satisfied with our experience. Not only would I recommend @nissanoftorrance to friends & family, I will be returning for future purchases. Shout-out to Frank (owner) for working with us on the price and Miguel in Finance for processing all the paperwork.
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Name: j***** c****
Date: 2022-07-02 00:01:39
Rating: 5
Comment: John Stewart was a phenomenal sales consultant. It was my first time getting a car by myself. He put all my concerns at ease and walked me through the whole process. He was professional, knowledgeable, and didn’t make me feel rushed. I’m extremely appreciative of the time and energy he put into helping me, and would not hesitate to go back to him with any questions.
Name: M*** J****
Date: 2022-06-30 21:27:21
Rating: 5
Comment: Where do I even begin. This has been by far the best experience I have ever had at any Nissan or car service department/body shop in general. I am not from California but I had an emergency issue with my car when I drove out here (I accidentally put diesel in my car, yes I know that’s stupid) Yvonne was so kind, understanding, and supportive throughout the whole process. Albert was the mechanic who worked directly with my car and did such a thorough job and even explained everything to me in such a nice way. I feel so dumb for putting diesel in my car but hey it found me literally the best Nissan dealership/service department I’ve ever stepped foot in. This place is AWESOME seriously. They will treat you like family. Yvonne and Albert you are the MVPs :) Thank you!!
Name: E***** A*******
Date: 2022-06-27 15:48:24
Rating: 5
Comment: Chris, my service contact went over and above for me. He made sure that he communicated with me all the repairs and even worked with me on costs. He was very professional and helpful. I was impressed that the folks at Nissan went the extra mile to make sure I was taken care of (this was my first time bringing it in for that matter) but my experience at Honda was never like this. Thank you!
Name: T* W*****
Date: 2022-06-25 03:33:30
Rating: 5
Comment: David and Alma provided excellent customer service from the moment we walked into Torrance Nissan. They were friendly, patient, and very knowledgeable. They went above and beyond to help us out with any questions and concerns. Overall we were extremely satisfied. They take very good care of their customers!! We are truly grateful that we had the pleasure of meeting them. They are an AWESOME team!!!
Name: J******* J**********
Date: 2022-06-11 09:53:22
Rating: 5
Comment: Every person I talked with starting with making the appointment was very friendly. Then upon arrival Manny handled my daughter’s car issue from beginning to end. The car was ready pretty quickly and I felt better about her driving a long distance with her charging port fixed and an oil change and vehicle check.
Name: J*** V*********
Date: 2022-06-05 01:19:20
Rating: 5
Comment: Recently went to Torrance Nissan, not sure what to expect. Im glad I did, I was able to drive home with a certified used Nissan Versa Note. Arsenio Guevara & Neysan helped make it possible for me to drive my new car home, Thank you guys.
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Name: c*** s*******
Date: 2022-04-03 15:29:16
Rating: 4
Comment: I visited Nissan of Torrance because I wanted to get my brakes serviced and Chris and the tech were nice enough to work out a deal for me which I appreciate. However, I was disappointed when I got my car back and saw that my wheels had been scratched around where the lug nuts are. I understand that the Rays wheels are easy to scratch on the 370z, but I assumed some extra care would be taken. I contacted Chris who was my service advisor and he told me he would have the tech who worked on my car contact me. Over a day goes by and I am still waiting to be contacted. To get my wheels repaired will probably be a costly one and I will be going to another shop in the future. I care a lot about my car as a car enthusiast, but I guess its a failure on my part that I didn’t remind the tech to be careful.UPDATEI would like to first thank Elizabeths superb customer service for reaching out to me and making things right. She was excellent in following up and walked me through the course of action that Nissan wanted to take, which resulted in repainting all four wheels. The paint shop that Nissan decided to go with did manage to put a couple dents in my brand new front bumper which is a bit disappointing, but I understand this is not the fault of Nissan. Overall I am pleased that Nissan of Torrance took responsibility and that they have people like Elizabeth looking out for customers.
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Name: F******* V*********
Date: 2022-02-21 19:55:52
Rating: 5
Comment: So Ill start off by saying that Ive never been a fan of the car shopping & buying process in general. However, the folks at Nissan of Torrance made the process very easy. From being super responsive via email (Angela) to set up an appointment, to being very detailed & informative while showing me the car and during negotiations (Rudy), to the transparency and ease of completing the finance paperwork (Lily) - Jesus (General Sales Manager) and his staff have the process nailed down. I also appreciate making the process quick and pain-free - especially while both my kids were with me lol.I got a great car at a fair price, what else can you ask for these days? Would definitely recommend them and buy again in the future!
Name: J******* V****
Date: 2022-02-18 18:06:26
Rating: 5
Comment: Honestly, this Nissan dealer was certainly professional and would definitely be back for my next oil change😉 . This location not only serviced my car but washed My car and vacuum my whole car 😱😱😱😱😱And I was in and out at a timely manner. (You know I dont like waiting ....)it was great ! They take care of there customers .🙂😀😁Coffee, hot chocolate and sweet bread served in the morning for customers too ...MANNY, ISAIAH JOSE GREAT JOB KEEP UP THE GREAT WORK !👊
Name: C******* S*******
Date: 2022-01-15 00:14:57
Rating: 5
Comment: Jose Enriquez was an absolutely amazing sales consultant! I was in and out in just a couple hours and his friendly, relaxing attitude was so comforting! No pressure, no hot air, just real answers to my many questions! I got a terrific deal and I’m really excited about my new Pathfinder! I’ve been coming to this dealership with my old pathfinder for years and the service is also terrific!
Name: d*** s*********
Date: 2021-11-13 23:39:30
Rating: 5
Comment: As a person who has bought cars for years, this was one of my easiest and best experiences. I heard that Nissan of Torrance was a good place to check out and it’s true. Everyone was very welcoming and they were also cautious about Covid. My sales person Greg was extremely helpful and knowledgeable. Greg turned this experience I was dreading into a enjoyable and easy experience. We meet the GM and some of the other staffing and everyone was very accommodating. We got a great car and great deal. When all was done, the car came to us cleaned and detailed. Thank you Greg for making this happen for us, I will be definitely recommending this Nissan dealership to friends and family.
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Name: B** H****
Date: 2021-10-31 00:25:07
Rating: 5
Comment: I had the best experience at Nissan of Torrance. We bought a new Rogue and we love it! Jesus and his team were amazing and made the entire process very easy and efficient. Caesar did an excellent job understanding and meeting our needs and had great product knowledge. Eddie walked us through the financing options, answered the many questions we had and most importantly we didnt feel any pressure. Miguel was super efficient with closing the financing paperwork given we were on a time constraint. I would highly recommend Nissan of Torrance to anyone looking for a car!
Name: E***** O*****
Date: 2021-06-24 23:02:19
Rating: 5
Comment: Nissan of Torrance was a warm and friendlyExperience. Gerardo greeted me promptly.He assessed my needs and preference. After getting necessary information a team of very capable professional people began to work on getting me financed. All of the Managers were great ! From Sales to Finance. They not only worked quickly, They made sure I was comfortable. I am greatful for their sincere desire to accommodate my needs for reliable transportation. Its a beautiful car ! I am very happy.
Name: L* D**** M* D*****
Date: 2021-05-18 19:58:18
Rating: 5
Comment: Highly Recommend!My experience purchasing a car from Nissan of Torrance was excellent. I worked with Mandez Jones through the entire purchase. He was fast to answer all my questions and helped out as much as he could. Mandez made the car purchase easy by offering a complete walk around of the car and pointing out all of the features. I would highly recommend working with Mandez to purchase your next vehicle. He went above and beyond to make everything go smoothly!
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Name: J***** L**
Date: 2021-01-12 00:25:59
Rating: 5
Comment: Ask for Mendez Jones. He is the lead sales and he got me a great deal. I was 100% satisfied and would highly recommend.
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Name: H*** A******
Date: 2020-12-29 19:29:20
Rating: 1
Comment: One of the service representatives keeps walking around with his mask pulled down so far that it’s not covering his nose or mouth. A second employee isn’t wearing a mask at all. Absolutely disgusting.
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Name: L**** S******
Date: 2020-08-25 05:06:23
Rating: 5
Comment: After having my car for almost 10 years it was time for a new vehicle. I ended up with a 2020 Nissan Maxima and couldnt be more happy with my new car! This dealership definitely feels like a family environment; one in which the customers satisfaction is most important.As soon as I walked in I was greeted and had a fantastic experience with my salesman, Howard. He was friendly, patient, and showed me lots of options. I test drove many cars until I finally selected the Maxima. In addition to Howard, Miguel, The General Service Manager, made sure I was happy and taken care of. He checked in on me and made me feel taken care of. I came in a bit late in the day and when it got to be past dinnertime I was treated to dinner while I wrapped up the paperwork. I am very appreciative of all the help and guidance I was given while I got a new car. Liz was awesome and made sure my customer experience was top notch. She called me after my transaction and made sure I was happy and assured me I could contact her should a problem arise. I would definitely recommend this dealership to all of my friends and family! Thank you for a positive experience!
Name: I***
Date: 2020-07-31 00:17:20
Rating: 5
Comment: If youre looking for a new or used vehicle, look no further. Ask for the Mighty Trio and they will move mountains for you. Starting with Veronica Hernandez (sales consultant). Veronica thrives is making you -the customer-happy. Incredibly polite and courteous. Pure professional. Now we move to Christian Casco...the one that will not accept NO for an answer. If you enjoy a good tango dance, he is that partner to seek. Christian approved me for the vehicle I wanted and at the price that was affordable for me, during these trying times. Christian even gave me a glove so we could shake hands! Everyone at Nissan of Torrance is fully aware of this pandemic and wear masks to protect their customers. I am very grateful for the experience and the outcome. Lastly, is Andy Vo (finance manager). With years of experience under his belt, he was able to provide me with an astonishing vehicle warranty. Andy provided peace of mind for myself because he understood my financial situation. Go to Nissan of Torrance!
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Name: R**** R***
Date: 2020-07-15 23:10:59
Rating: 1
Comment: Its the worst ever we had to wait more than 2 hours just to get the oil changedThen when we got back the car wasnt touchedEven though they have said that we gotta wait 1 hour but it took them three hoursAint no body working inside all the employees are standing or playing with their phonesJust the car wash men were working.I guess they all need a new management
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Name: J** C***
Date: 2020-05-18 19:59:21
Rating: 5
Comment: I was recently in for service and let me tell you that the service I received from the moment I drove in to the time I checked out was nothing less than EXCELLENT! Claudio my service Advisor greeted me at my vehicle, and was wearing a mask and gloves which immediately made me feel safe and comfortable. He was very informative and thoroughly explained the work being recommended, I declined a few of the recommended services, and not once did I feel pressured into having all the work done immediately. Some of the work that I did have to perform as I was past due was done at a discounted price thanks to Jonathan Ong, Claudios Manager. With no hesitation he helped out and really made all the difference, especially during these hard times. The day after my service visit I received a call from Liz their Customer Relations Manager, to make sure that I was satisfied with my visit, that truly speaks volume about the quality of customer service they strive to provide. Overall the staff was very friendly and welcoming, I felt right at home. I am not one to go online and review, but I really believe that Nissan of Torrance deserves the praise and recognition. Thank you all for your excellent work and customer service. You now have a loyal customer!
Name: H* B*
Date: 2020-04-14 20:51:59
Rating: 5
Comment: I want to thank Jacob, who is an amazing young person with a bright future, for introducing me to Nissan of Torrance. He is the face of Nissan of Torrance. Most importantly, I want to thank him for his professionalism. In my long years of experience in dealing with car dealerships, believe me, I have never had the pleasure to do business with a dealership like Nissan of Torrance. When dealing with them everything was so nice and easy that in this time of social distancing, Nissan of Torrance has re-invented the industry of sales with quick service and honesty.
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Name: E***** W***** (********
Date: 2020-03-16 03:21:20
Rating: 5
Comment: Wow I cant believe Vero she has been calling my house like crazy and so I finally gave in and I couldnt believe for the life of me that I will come out with the 2018 Nissan Altima come see her shell help you out just like she helped me awesome person great people you will be very happy and satisfied just like I am thank you Vero
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Name: J****** B*****
Date: 2020-01-22 15:48:58
Rating: 5
Comment: I had a great experience at Nissan of Torrance on Jan. 10: went in to get air in my tires and came out with a lease on a new 2019 Leaf! I appreciated the easy side street access to the dealership, quick attention and no charge from the service department, and pleasant demeanor of the sales rep (Neysan Sassani) who talked to me about the new Leaf while I waited. Since my lease was expiring soon and Id had an excellent experience with my 2017 Leaf, I didnt take much persuading. They found a car with the specs I wanted and retrieved it from Costa Mesa while we did the paperwork. The new car was delivered to my home and old car was picked up that evening.One thing I did not do was comparison-shop for lease deals. Normally I would use AAAs buying service to get the best price, but I wasnt sure if that applied to leasing or to EVs (it does), and this all happened so fast that I didnt do my research. The convenience was terrific, but next time I will slow it down a bit for more peace of mind.Meanwhile I am happily driving my beautiful new Leaf from Torrance Nissan!
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Name: a****** p****
Date: 2019-08-31 22:48:40
Rating: 5
Comment: This is one of my favorite places when it comes to getting my car service ❤Thanks Manny for your customer service 👍🏿But Im giving my biggest props and shout out to (Al & Kevin)!!!!👏🏿👏🏿👏🏿👏🏿Love you GUYS, Yall are the BEST! EXCELLENCE to its FINEST....Family For Life 😍😍
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Name: N***** P******
Date: 2018-04-20 18:06:49
Rating: 5
Comment: Customer Service is excellent Mt Son and I were helped right away and got in a car we wanted and was in and out in 4 hours!!! Shortest time ever in a dealership !!!! This is our new family, we will get all our cars from here!!!! THANK YOU, TRIM, NATASHA AND THE WHOLE NISSAN OF SOUTHBAY TEAM !!!!
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