Normans Jewelry & Loan in Southfield
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Southfield, Oakland County, Michigan, US
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Site: http://www.normansjewelryandloan...
- Monday:10AM–4PM
- Tuesday:10AM–4PM
- Wednesday:10AM–4PM
- Thursday:10AM–4PM
- Friday:10AM–4PM
- Saturday:10AM–3PM
- Sunday:Closed
My wonderful fiancé used Norman’s to design my perfect engagement ring. It is absolutely stunning. I get nonstop compliments on it! They even resized my ring for free and in under an hour. The rest of the store is full of great stuff too. 10/10 would recommend to anyone looking to design a quality piece of jewelry!
I’ll start by saying I LOVE THIS STORE!! Staff is extremely helpful and friendly. I’ve been going here for over 10years, and do not see that changing anytime soon. This is the go to for jewelry (custom or regular), watches and so much more. If they don’t have it they’ll get it. Reasonable prices and a comfortable setting. Nick is amazing and very honest, I definitely recommend.
Let me just start by saying that i am NOT the kind of guy to EVER leave a review online. That being said, I feel inclined to do so because WOW - this is the best experience I have ever had or received in a jewelry store. Beautiful store from the moment you walk in, wide variety of GRADE A luxury goods, staff was extremely knowledgeable...just WOW. One of the owners showed me around personally, explaining all of the estate pieces and different types of jewelry they had on display. He even went to get his custom jewelry designer and brought him out to discuss ideas with me on wedding rings. I believe his name was Nick? Great guy. Im a guy so never knew shopping for jewelry could be so FUN and INTERESTING. Normans is the only place I shop from now on!!!
Let me tell you about my wonderful first-time experience at Normans Jewelry. My initial visit was to sell my mothers jewelry from her estate. My encounter with Nick was nothing short of meeting my expectations. He and his staff were very professional and friendly, all made me very comfortable in the way they do business.They were very generous in the evaluation of jewelry which was higher than the appraised value from a reputable certified appraiser in Troy. In the process, I had a diamond ring that belonged to my late father along with a photo of a pendant that I had been holding onto for over 25 years. I wanted a pendant made for myself and Nick listened to my desire and designed a simply beautiful pendant that speaks to me.I have made Normans my first line jewelry place going forward because Nick gives his clients his undivided attention. There is a certain energy and vibe that just connects when you enter their place. I highly recommend Normans, they will not disappoint you. Leslie Burton
Nick was amazing and walked me through the entire process of buying an engagement ring.My knowledge of diamonds was zero and he explained absolutely everything to do with buying a diamond... the cut, which carat to buy and the best clarity.He also worked within my budget and timeline and provided regular photos and updates throughout the process.He literally made an exact copy of the ring my fiancé wanted and it turned out amazing!
Nick one of the owners took real good care of me when I decided to have a 14kt gold charm with diamonds custom designed for my wife on our 10th anniversary. He was courteous, extremely professional and did an outstanding job on my jewelry. I’ve been trusting Norman’s for over 25 years, I suggest you get over and check this place out for your next special occasion purchase.
My family has shopped at Norman’s for years. I love that it is a family business. Everyone is very knowledgeable and the customer service is impeccable. It’s a wonderful place for outstanding, one-of-a-kind estate jewelry, both classic and modern gold pieces, diamonds and so much more!
Norman’s is awesome! I’ve known Nick a long time and he made two engagement rings for me to the exact specification. The second one I decided I wanted to change the design a few years after my first one and told him what I wanted and he created the ring perfectly. Nick is always very helpful with explaining my options and really insightful. I’m so happy with the result!
Nick did an amazing job guiding and educating me throughout the unfamiliar process of creating an engagement ring. We discussed every aspect of what constitutes a high quality engagement ring and he sent me digital renderings of our ring design to confirm it was up to par. The service, speed, and end results were top notch. I will definitely go back to Nick for any future jewelry needs!
Nick at Norman’s Jewelry & Loan is great to work with! He brings out your vision. He created an identity bracelet for my nephew as a baby shower gift. I’ll definitely be going to him for my nephew’s baptism jewelry and all of my other needs. Everyone there is extremely nice - I brought the bracelet back to have links added to it as my nephew grew bigger and I was taken care of without worry.I also recently purchased a Mother’s Day gift from here... looks like I have found our family jeweler going forward. I definitely recommend Norman’s and working with Nick :)
I visited Normans for the first time and it was so amazing! Their jewelry is just beautiful I bought so much stuff! But also the whole experience and ambiance was cool and inviting. It’s newly renovated so everything is sparkling clean and it’s very spacious in there. I’ve already gone back once and I’m sure I’ll be a regular there soon enough. Love love love this place 💕
Normans Jewelry is the best! I came in here for the first time and Kitty was super nice and professional, she greeted me with a smile and made me feel welcome. I came in to get my watches sized smaller and they did they best job ever! Nick was really nice and friendly, this place is honestly so great and helpful!
Unparalleled Service with Extraordinary Selection-Heavily rely on both the expertise and style of both Ben & Nick. Without exception, they have provided reliable and consistent service with a product second to none. Just stop by and say hello- there collection is worth a quick glance. Even their ebay store has some pretty amazing things. Best of luck!!
Great prices. Excellent jeweler for repairs and sizing. I never thought I could afford the most beautiful Rolex on the planet until I stopped at Normans. Then saved 60% on an engagement ring set, then a fur coat. I drive a long way just to go to Normans to browse for any event. This is one excellent, honest store with very nice quality items. If you stop there once, youll go back.
Norman’s is great. They have a huge selection of jewelry and other items that will allow you to find whatever you’re looking for. I called the store a couple days before stopping by and Nick asked a bunch of pointed questions to narrow in my focus. When I showed up he had several items that fit what I was looking for and then walked me through the pros and cons of each item. I walked out with a great piece for my wife and she was really happy.Key takeaways: (1) Norman’s provides a no pressure environment to find what you want; (2) The staff wants to help you find what you’re looking for; and (3) When they’re done with their remodel, it’s going to be even better.
My experience with Norman’s Jewelry & Loan was the best!!! Nick went over and beyond for me! They made me a custom memory pendant and it is simply gorgeous! They exceeded my expectations and the price was just right!!! I will definitely be shopping with them again very soon!!!!! Thanks a lot I’m a satisfied customer!!!!!
My engagement ring was made here and it is my absolute dream ring! They were able to take the exact style I wanted and turn it into reality. It is so delicate and beautiful, I could not be more pleased. I’ve purchased other jewelry from here as well and the customer service is amazing!
I went in to sell a ring and have a watch battery replaced and Nick assisted me. He was extremely friendly and professional. I would do business with him any time. I did not get my asking price for the ring and took their offer. Nick was gracious to not charge me for the battery which really put a smile on my face.Its the little things like that, that I appreciate!Thank you Nick!
Normans is the only place I trust to get my rings resized. The work they do is always impeccable and my rings are always a bit shinier after visiting Normans.And when I wanted to make a change to the setting of my engagement ring, they were quick and professional and the ring is gorgeous!I would definitely recommend Normans to anyone looking for custom jewelry or to customize their pieces.
My husband and I had our wedding bands custom-made by Norman’s Jewelry and Loan we couldn’t be happier with how they turned out! Nick helped us design the rings and really took time to understand our vision. My wedding band is entirely handmade, fits perfectly and beautifully accompanies my engagement ring. The ring they created is more refined than anything I imagined thoughout the design process! I highly recommend checking out Norman’s for exceptional custom jewelry!
I have been doing business with Norman’s for many years now and one thing for sure they are trustworthy, and have the best quality in the city hands down! Extraordinaire customer service the best prices and just great people! You won’t be disappointed. There’s no other pawn shop or jeweler I’d go to! Thank you Norman’s!!!!!
Highly recommend! I took my ring in to get fixed and they fixed it quickly and it looks brand new. As if doing a good job wasn’t enough, the customer service and experience that nick provided was second to none. I will be going here from now on and recommending to all of my family and friends.
Normans Jewelry and Loan, I cannot recommend it enough. Ben and Nick Frank go the extra mile for their customers. I had an old silver ring that I never wore and Nick suggested I bring it in to get rose gold plated. The rose gold changed the look of the whole ring and now I never take it off. Such a smart way to elevate an old ring. I also worked with Nick on a custom ring. He was fun to work with and immediately got my vision and created something better than I imagined. I was very happy with the price of it too. I keep going back to Normans to work with Ben and Nick because I know Im going to get the best service, the best deals and the best experience.
I visited Norman’s for the first time today and will definitely be a returning customer. They ARE open for business; you just have to drive to the back while they remodel the front where the showroom is. I walked in seeking a repair of a bracelet and they had it fixed within minutes. Really fantastic customer service!
Nick helped me pick out the perfect gold bracelet I have been hunting for, and worked at lightening speed to get it sparkling and out to me in California! Always a pleasure to stop by Normans in person (so much to browse) but so thrilled that the customer experience and online presence is so wonderful! Thanks again!
Came in to get a custom engagement ring made and they made me the happiest man alive! Got a beautiful ring for a great price, and a girlfriend turned fiancee with a big smile. Even got the coolest box for the ring which made it very easy to hide in my pocket and added more wow factor to the presentation. Staff were always upbeat and had great energy. Service is unrivaled. Youd be making a mistake to not go here for the real deal.
I worked with Nick to create a fully custom gold necklace for my mother’s birthday and it turned out beautiful! Nick’s expertise, thoughtfulness and attention to detail got us exactly what we wanted and couldn’t find anywhere else. Highly recommended! Will be back again soon :)
I reached out to Nick when I initiated my search for an engagement ring. He made an unfamiliar process much easier because of his knowledge and expertise. After a brief, and unclear, description of what I was looking for Nick was able to send me a few samples that were spot on. I can’t thank him enough for walking me through the engagement ring process and I highly recommend Norman’s Jewelry and Loan. After an initial consultation it was clear that I was in good hands.
Working with Nick and Ben to craft the perfect Engagement ring was a blast!I felt very comfortable with their expertise and when I let them know that I wanted to have a Moonstone it was even more fun designing the perfect match!I would recommend Normans Jewelry to anyone looking for that perfect ring!
My fiance had my engagement ring resized at Normans, and he was very pleased with the service they provided. I therefore decided to get my wedding band made at Normans. My mom gave me four small diamonds that belonged to my grandmother, so I wanted to have a custom ring made with them. Nick, the owner, made a strong effort to listen to what I wanted, and he checked with me at various points along the way to make sure I was happy with everything. Not only did he find a way to bring the price down by finding a lovely pre-made setting, he and their jeweler, Chris, completed the ring very fast! They also allowed me to trade in some other jewelry and offered an excellent price, which made my beautiful custom ring so affordable. And, they resized my engagement ring again, while I waited in the store, because it was still slightly too big. Everyone went above and beyond to help me, and I so appreciate it. My fiance and I will definitely be back!
If you check the website, one of the biggest headlines is We treat you like family. This is absolutely and undeniably true. The owners, Ben and Frank, and the manager Rick make it their business to provide friendly, honest, and FAIR prices for all items in the store and any items you may bring in. They are all very reasonable and willing to help in times of need. I have never had a bad experience at Normans and going there actually is a wonderful experience. I have patronized the business for many years now, and will continue to patronize the store for years to come. I recommend Normans over any Jeweler and/or Pawn Broker in the Metro Detroit area (and I’ve been to most), because of the excellent customer service portrayed consistently by the clerks, management, and store owners as well. Normans is a phenomenal business and just like they advertise on the website, they treat ALL of their customers like family!
Normans Jewelry is my favorite jewelry store in the world, and I say that having shopped on 6 continents. The prices and customer service cannot be beat. I will never shop for jewelry anywhere else. Men, if you dont know what or where to buy jewelry for your girlfriend, fiancee or wife, go to Normans. You will get expert help, the best prices anywhere, and she will not be disappointed. This is not an average jewelry store, but an upscale friendly, family owned store - several generations of jewelers. Normans is best place to buy new and also pre-owned jewelry, have custom jewelry made, attain appraisals, and have repairs done. The store has an extensive inventory with many new irresistible items to view each time I visit. Nick is honest, extremely knowledgable, trustworthy, genuine, and a delight to work with. In the last 6 months Ive purchased a spectacular Jubilee Diamond Dial Mens Rolex, a Gorgeous Mens Diamond Ring, Extraordinary high end Stunning Diamond Ring set, very special Gold Mens Bracelet, 2 Beautiful Fur Mink Coats, a very large fabulous Amethyst Geode, and a Signed Framed Professional Artist Painting which was shipped to Florida and arrived in pristine condition, so there are no worries shopping online. Everything appraised at least double the purchase price and most items appraised at 3 & 4 times my purchase price. Also lovely earrings, charms & gifts. I had a necklace repaired along with my mothers rings resized, a watch battery replaced, all by their fast, skilled, excellent onsite jeweler. Normans also has designer purses, rare coins, guitars/musical instruments and antiques. Honestly, I think they could work with anyone on any budget. Their entire staff is knowledgeable and friendly, you wont be disappointed. Im a customer for life, I love this store.
Walked into the store from seeing the beautiful stuff they make on Instagram and met this super nice guy named Ben who him and is brother run the shop and asked him to make a custom pendant out of my coin with all matching diamonds and to my amazement 2 weeks later it was finished and came out amazing and on budget.. will 100% be doing buisness again!! LOVE THIS PLACE DEFINITELY RECOMMEND
Went in to see if I could find some silver earrings for my granddaughter and I was very impressed with the staff. Rachel did a great job of showing me what they had available, she was very informative and patient while I looked over the selection. She answered all of my questions and I was so very pleased to find exactly what I was looking for. I will be going to Normans for my next jewelry purchase.
I have been going here for over 20 plus years and I know everyone who works there is very professional and they know everything about jewelry! If you want anything special to be made for you or a loved one, than these are the people that...I would highly recommend going to, than anywhere else! If you need cash to pay for something unexpected that came up or in need of fast cash from your jewelry, theyll give you the most for your jewelry and you pay on it every 3 months, until you can afford to pay for your jewelry to get back out of pawn, you pay cash only on pawns! Theyll pay higher for your scrap gold, old jewelry or something that you dont want anymore, then other places and theyll fix your jewelry also at a reasonable price too! Theyve even cleaned my jewelry as I was waiting to pay on my pawn or I was just looking for a new pair of gold earrings!
Let me start by saying that Normans is a top notch shop. This family owned shop has treated well time and time again. Nick and Ben are some of the most knowledgeable guys around when it comes to jewelry and are as honest and genuine as they come. I cant recommend Normans enough.
😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇Nicolas is my favorite person at Norman’s jewelry Authentic real Versace Cartier Louis Vuitton Gucci Michael Kors and more I recently purchased a Versace watch with all the papers of authentication 🙂Got such a 🤬 great deal i spent another hour 🧐shopping to turn around and buy huge Diamond ring to match with it and the Only thing That I can’t explain is why I haven’t shopped there sooner . There mf prices can’t be compared or bet baby ....🪓 I WILL NEVER SHOP AT ZIEDMANS AND OVER PAY AGING ...EVERIMG_0901.HEIC
I approached Nick with a custom wedding ring idea that I wasn’t even sure was possible. Nick was enthusiastic about the idea and the new challenge. Not only did they deliver but they exceeded my expectations. Nick and the jeweler, Chris, created a ring that I’ll be proud to wear for the rest of my life. Nick and the staff at Norman’s provided exceptional customer service with excellent communication every step along the way.
This is my new favorite jewelry shop! The pieces on the floor are beautiful, the staff is extremely knowledgeable, and their pawn loans are super fair. I became a customer not too long ago but I look forward to coming in for years to come. Thank you Ricky, Ben, and Nick for everything!
By far the most amazing place to go get your jewelry. Wether it’s a custom piece, or something that catches your eye in one of their many beautiful display cases. Not to mention, I was blown away by the friendliness of the staff and owner. If you haven’t been to Norman’s... I urge you to stop in; I promise you will not be disappointed.
I came in to have the diamond ring I was proposing to my now fiancée with - and left extremely pleased. Not only did they do an excellent job with the appraisal process and connecting me with Jewelers Mutual for the insurance, but they additionally inferred exactly the right size of her finger just by a couple pictures. This meant no wasted gold and a perfect fit of my diamond ring on my fiancées ring finger - obviously a very important moment in my life which was made far less stressful by Normans expertise.
As a local resident, business associate & careful consumer, I appreciate the dedication to the craft of making jewelry, the ability to find the exact piece for which I am searching, the business acuity of interaction with clients, and the genuine friendliness and warmth of the ownership and employee team of this venue. In one small shop they do many things on many levels giving clients greater ability to see to their needs over a lifetime.
This place is top notch. The staff is excellent, the merchandise are of great quality and the prices are right on.. I have bought several pieces here and am more than satisfied with not only my purchases but my experiences Ive had with Normans. I would definitely go back. -Phil Hill
Its Feb 19th, 2020... I just left Normans... YES THEY ARE OPEN!!! While they repair the building the main door is closed but u have to go around to the back of the building to the back door which is unlocked!!! U must go see NICK!! He is AWESOME!!! If u drive past and it looks closed...IT IS NOT CLOSED!!!! NEW ENTRY DOOR IN BACK OF BUILDING!!!! GO CHECK OUT NORMANS!!!👍👍👍
This jewelry store is the only store I would ever consider going to. The family that owns this store deserves a standing ovation for the customer service they provide and the quality of merchandise they have available! Not to mention the in house jeweler is one of the best in the city!
Everyone there is extremely professional and courteous ! I have never been treated rudely or like just a random customer . I always feel special when I shop. They don’t rush you , and they are very helpful . The prices are great as well , that’s why I continue to shop there .
Norman’s is the Place to go, they are very knowledgeable, accurate and have great prices... they also explained to me about the 4 C’s Color, Cut, Clarity and Carats.... alot of people are buying jewelry and don’t know what they are purchasing, they also explained to me about Rolex and having original parts on the watch... Please go to Nick the owner, he will be honest with you and work with you if you are a loyal Customer... all the Staff is great, Ramona, Brenda and The Great Manager with the cool tattoo’s... I have been a LOYAL customer since 06 and I will never take my business elsewhere... They work with you on your loans and layaways and also mail you reminders, please go to Normans ....You won’t be disappointed 💍
I LOOOOVE this place Ive been coming here for a least ten years Ive had my precious jewerly fixed at Normans never had a problem dont have to worry about your stones, Ive even have bought great pieces from Normans Id recommend Normans to everyone even President Trump come see for yourself LOVE yall
Normans Jewelry and Loan,is a very good Loan service and Fix and Modify Jewelry very good i had a pendant that i purchase from a Jewelry and my chain could not Fit through it and they change the loop,on end of chain not Clamp,so i can put pendant on and off,and i had i Diamond Watch that i brought from a jewelry in line,and it was to big,and they took a couple Links out,and it was very nice Fit,for $15 bucks.
Amazing customer service I have done business here for years I will not go anywhere else due to the Quality and the trust of the product that they sell and they will explain and make sure that you have a clear understanding of what you purchasing. Amazing owners one of the best businesses in the Tri-County area.
Total reviews rating 5
163 Reviews for Normans Jewelry & Loan 2023:
Review №1
2022-02-19Ben took excellent care of me and my first custom jewelry design. I highly recommend Normans. I saw a beautiful necklace that was far outside of my price range. I took the photo to Ben and he had the item recreated with diamonds, pearl and gold just as the original for 1/3 of the original cost. It was ready in in less than 30 days. Excellent customer service. Im already thinking of my next piece!!!
Review №2
2022-02-09I worked with Nick to design an engagement ring and I could not be happier with the results. I went into the process knowing nothing and Nick walked me through each step, provided expert advice, and it never felt like I was being sold on anything. In addition, Nicks pricing and ability to customize the smallest details made a potentially stressful process into an enjoyable one. Thank you to everyone at Normans that was involved in the design and creation of this beautiful ring!
Review №3
2022-06-01Hi My Name is Maria, As I was googling through the website to get my Husbands watch fixed I came across Normans jewelry. Thank you Ricky for your kind and courteous services and I highly recommend them. They have a wide variety of unique jewelry. They also repair, a pawn shop, just go check them out for yourself have a Blessed Day 😉
Review №4
2022-02-17My husband designed a beautiful ring for me for our anniversary. He worked with Ben Frank to design the perfect ring. The entire process was seamless from start to finish that the results were incredible. We were so happy with the experience working with Ben and his team at Normans and will most definitely be working with him again in the future.
Review №5
2022-03-24Such a great experience! Went in to get some bracelets shortened. Nick helped me out & the service was so quick and friendly! While waiting for the repair, I browsed and Nick found just what I was wanting, the perfect pair of gold hoops. I will definitely be returning!
Review №6
2022-04-19Norman’s provides fast and friendly jewelry repair service at great prices. I needed a new watch battery and had also broken the clasp on a necklace. They replaced the battery and fixed clasp within minutes! I will definitely make this my new go-to for jewelry services in the future.
Review №7
2022-03-08Nick is great to work with! He takes the time to really understand what you are looking for and either design or find a piece out there for you. Pricing is great and felt amazing about my experience.
Review №8
2022-04-26Took grandma in to get her watch band shortened. She told me they were really nice on the phone before we went in. She was not wrong! Friendly, professional and timely service. Great looking store on top of that.
Review №9
2017-05-07Immaculate customer service from the moment I stepped into Normans Jewelry and Loan. Extremely friendly & knowledgeable staff. Nick made the experience of purchasing my first Rolex truly amazing and I highly recommend others to check them out. They have a remarkable collection of items that I suggest everyone take a look at. 10/10 recommend Norman Jewelry and Loan. I will absolutely be working with them again.
Review №10
2022-01-19Absolutely love Norman’s jewelry and loan! Every time I went there the customer service was great. The last time I went was for my broken anklet and Nicholas Frank had me in and out with a fixed and clean anklet no longer than 10 minutes later! The store has a variety of jewelry, coats, and purses etc to choose from too. Highly recommend