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OfficeMax in Canton
Categories
Location on the map
Canton, Wayne County, Michigan, US
Payments
Phone: +1 734-981-0202
Site: https://www.officedepot.com/stor...
Site: https://www.officedepot.com/stor...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:9AM–7PM
- Sunday:10AM–6PM
OfficeMax in other cities:
Comments (151)
Worst place ever went in for copys finally some one came to help us ,he shows the preview both sides were right, then he prints it and they come out upside down from front to back then dude gose you seen the preview, I say it was right on the preview , still had to pay over 16 dollars for copys , i ended up throwing them out in the parking lot trash , we wont use them again
Great store. THANK GOD THEY TOOK MY LARGE FEDEX PACKAGE. WAS GETTING OUTTA HAND FEDEX MAKES IT HARD
The Canton Team is always professional! Special thanks to Jacob on my most recent purchase!
They werent very helpful. I asked someone to show me where lables were, she was working in the printing department. She said, I dont know. You will have to ask someone on the floor because I dont work in that department, rather than saying, Im not sure, but let me see if I can get someone to help you; thats good customer service.
I like the clean and professional atmosphere here. Every time I place an order from the Internet and then go to the store to pick it up. The staff is always warm and professional, and I feel at home every time I come. And here you can buy all the office supplies you need very comprehensive
I purchased an office chair at OfficeMax. They had a large selection and the customer service was excellent.
Salesman, Shane was pleasant, efficient and professional. Store had what I needed. Pleasant experience!
Great Company! Very Affordable pricing! From my experience, the turn around time is great.
The employees dont try to sell you anything you dont need, or try to sell you a more expensive item. They are so helpful and kind.
Kai was super helpful at making sure our programs were printed correctly and professionally
I wanted to have a copy made off of my phone, at my local Office Max in Canton on Ford and Morton Taylor Rds. I’ve done it many times, today at approximately 5:30 I was told by the young lady at the print area that it would take 48 hours, it is literally a 2 minute job. I asked for the manager, she told me the same nonsense that she only had the one girl there and they have to take orders as they come in, apparently previous or online, she told me I could try the Northville Store 40 minutes away, NOT. Now as someone who’s been in retail customer service for over 30 years, every customer is important, but the one standing in front of you is the most important at that time. The managers job is to diffuse a potential unhappy customer, address the situation and find a solution, each and every time. In this case it would have been to just print the item from my phone so I could fax it, instead now you have an angry customer contacting your corporate office and social media platforms. Customers are what made you the corporate giant you think you are, they can and will be your demise. Try treating them better. When a customer gets good service they will tell others, when they get bad service they will tell many more. I’m certain you likely know which one I am. Thank You -Your newest former customer.
Ink for printer was not in stock at the store so they ordered it for me and shipped it to my home a few days later.
Excellent customer service. Efficient and professional work.
I absolutely love this office max they are so helpful and kind!
Stay away from this store. The staff are rude and not helpful. I placed a delivery order and the manager said it was a pickup order which it wasnt and he refused to assist and hung up on me. I believe his name is Devan. Totally unprofessional. Horrible service.
Don’t try and use their self service copy machines. I am a teacher, I know how to use a copy machine. I needed personal copies made so I came to Office Depot with my usb. Every other print the machine would freeze, I’d wait 5 minutes let an employee know and they would just reset the machine. So I had to reset up my payment which puts a $5 hold on your card every time. This happened 3 times with the first machine then I tried the second and it also happened. Don’t offer a self service station if it is not going to work properly. This is a copy job that should have taken me a grand total of 5 minutes. Im leaving 30 minutes with only 3 of my 12 items printed. Im just giving up at this point.
Very helpful manager and very well organized Store.
Had Great experience at Office Depot Canton. Always there to help .
Friendly service and the ease of my pickup order. Really appreciate that
Needed help with some printing issues. I asked a young lady working there for help and she turned out to be the most efficient and patient person I have ever encountered in customer service. Her name is Chanel she is a 10/10 at her job and she just got her store a 5 🌟 rating from me!!!
Conveniently located, friendly staff and affordable prices.
They have a wide variety of office supplies here. The service is decent also. I have never had any major problems when going in here and I can usually find exactly what Im looking for. It is a solid store for your office supply needs.
Good prices, stocked. Knowledgeable staff.
If I could I would have given this store a big fat zero! I am a RN that worked all day and had to have some papers turned into my attorney because I am going through a horrible divorce! This guys talks to me in a very condescending way! He told me that if I wanted anything done I needed to go to the self serve machine!First of all when I entered the store they all were talking and saw me come in the store , but it was a few minutes before they helped me! I never used the machine to fax or scan documents there! I was there trying to do the work from 7:01 pm until it closed at 8pm! The so called manager I told him about the other guys attitude, which he lack any compassion! I can say he was helping me, but I had one more copy to try to pull it up on my phone and email to Office Max, but it didn’t go through! With all that he tells me mama we close in 4 minutes! I want to be in tears at that time , but keep my composure! The nerve of you to tell me you close, but when I entered the store the three employees were congregating in the front so they wasted my time!😡😡😡😡😡
ALWAYS HAS WHAT WE NEED AND A GREAT SELECTION
Great customer service at the Print serviceshe the best
I will literally never go back to this place again. I went in on a Friday to drop off a print job for large upcoming meetings and just asked that it be ready Sunday for pickup. They told me they would print it that night and call me when it was ready. Come Sunday I hadn’t heard anything so I called and asked when it would be ready. They ended up losing my order. They then said they found my document on the computer but couldn’t do double sided anymore because their printer was now down. Then they called me saying they were having issues with my files (which they opened just fine on Friday). I asked if it could be moved to a different store and was told they would call me back- they never did. I had to follow up yet again. They did move it to the other location but now I have to drive an hour to get it. I am not the type out just looking for a discount but I feel like they should do something to make it right. I asked if they intended to and they told me I need to take it up with the new store. Look- I get computers and printers have issues and sometimes you can’t do anything about it but the management, lack of followup and inability to make a situation like this right is what I seriously can’t understand. Do yourself a favor and just go somewhere else.Update: I did reach out to your company per the below and while I appreciate the seemingly eagerness to help, no one has replied and it’s been a week. About the same level of service there as in the store.
Unfortunately I had the WORST experience at this location. The customer service was absolutely terrible. I went in on a Saturday to have 25 post cards printed. I got there at 11 am and was told they could not guarantee it would be done the same day, although their policy states it should have been done that day. I was polite still and said that I could wait until Sunday. I called Sunday at 5 pm because I had not heard back and was told they were done and I could pick them up. When I get there, my print outs had white lines all over them and looked terrible. I asked for them to be redone and was told they would be. I called back Monday and was told they were still not ready. Tuesday morning I called to check on them again and was rudely told they were not done yet and that whoever worked Monday didnt get them done. I asked for them to be completed that day and expressed my frustration and was told by Rob at the print center Okay, okay, okay and was hung up on. I called back to speak with a supervisor who was also rude and told me that Rob hung up because he assumed the conversation was over, mind you I was still speaking when he hung up. I did not hear anything back so I decided at 6 pm to stop by and check on them. Still not done. I spoke with the store manager, Thor, who just got back from vacation and he had no idea what was going on (which was understandable). He also, was pretty rude and never once apologized, only blamed it on everyone else. At this time I asked for a refund. He seemed to have a pretty bad attitude which I get you dont want to deal with this from vacation however as a manger your job is to apologize and rectify the situation, not have an attitude and huff and puff about doing YOUR JOB. I will never return to this location and would not recommend that anyone go here for their printing needs. They wasted 4 days of my time and traveling back and forth at 5 months pregnant was extremely stressful. Management and overall customer services is extremely lacking and unprofessional.
Great service at the copy center.
They try hard but you cant expect too much from minimum wage slogs. Unless they attack you when entering the store. Only then will you be assured of getting exactly the wrong part with just the right description. Be prepared to return at least twice to get it right the first time. Printer ink especially.
Terrible customer service. The employees are lazy and have no interest in helping customers. I was trying to locate something I had seen on the OfficeMax website the day before. I had left my phone in the car, and after no success in locating the item, I asked an associate for help. As usual, the employees never seen to know anything about the products and always have to call to inquire from another associate....who, in this case informed the associate helping me to check multiple aisles because they had no clue. The associate ended up telling me to search for myself. He could have looked the item up on the store computer, but he was completely uninterested and lethargic. Sadly, I always get this service from OfficeMax. I wish there was an alternative office supply store in my area, because I would use it. Instead I will go to Staples near my office. I just hate the inconvenience; but even more, I really hate seeing people getting paid to do nothing. Terrible way to treat the very people you want to give you money!
Associates great help and very professional
I want thank the young lady that works at the printing department I believe her name is Angelina she has been very nice and professional on helping me get everything I have been needing in the last week. Its beautiful when you go to a store and receive great customer service. I am from Texas and working here in Michigan she has made my job a lot easier. I will definitely keep coming back to get all my printing and scanning done here. Again thank you for being such a great person.
Very poor service. Both self-serve copiers were down. What should have been a 5 minute process turn into a half hour wait behind 2 customers. When I suggested my copies should be free I ended up with 3 sales persons laughing at me. Service has suffered after the merger.
Wasted my time. I placed an online order for pick up in store for my business. This location was the only one that had it in stock so I drove an hour to come get it. I finally arrive to find that they didn’t have it. They didn’t call to tell me, apologize, or try to find one in another store. 👎🏼
So i arrived here at 2:59pm today and a guy with a shirt written independent on it was standing behind the counter I simply asked him if the self serve machines were available.He said yes.One was occupied and the only other one I went to said lane closed.I simply went back to him to indicate it said closed his expression was rude he looked at me and said in a most haughty manner excuse me can you ask someone else to help you Im off the clock.I walked away to another person sitting behind a desk who heard what the man told me.I told him they should put up a sign to.indicate who is on off the clock.The young man with the glasses and the blue independent shirt retorted at me I should put up a sign. This was poor disgusting customer service by Mr.Independent.The other young man assisted me very quickly and I left and posted this at exactly 3:03pm .
I liked the days when Office Depot and OfficeMax was not one company. They layout of Office Depot was better, however the staff at OfficeMax is more friendlier. There is nothing bad or outstanding I can say about this. Its been in its location for years and is thriving. For specialty service this is the best (and maybe only) game in town :-)
I would have marked it a 6... I bought a computer for Christmas for my son. While it was supposed to do what my son wanted, it was incredibly slow. I went to OfficeMax to see if I could return it. I was there on a Sunday and the shift manager said that it was outside the 14 day return policy and that I would have to talk to the Manager. I went back the next morning and Ron, the Assistant Manager was waiting for me. He immediately told me they would do the transfer and he helped me pick out a new one. They deleted all the files from the original computer and set up the new one for me. It was almost like having Christmas twice for my son. I really appreciated the way they took care of it and did not just follow the rules but focused on the customer. I will be back and refer others to go!!
Never ever drop a package in this FedEx location.Bunch of Liars. I dropped a package here & was told to get it delivered on Sunday. They also showed the same on their screen for confirmation. Reality is FedEx will actually pick parcels only on Mondays after Friday evening. Its already 3 days past their promised delivery date & its still in Chicago in transit status for St Louis destination.
Great service, the manger and the lady on the printing were such great help yesterday just before noon and other day as well, the manger helped me in person and other people and follow up asking if need any help.Great storeGreat mangerGreat staff
Your employees are so pushy! Went in to fax some papers and while waiting had at least 5 different ones question me if I need help, and they can see/hear the other one ask and still attempt. Then the extermely rude bald headed worker working April 24th 2019 around 5:30 came up and asked if I needed help and I said no he rolled his eyes asked again and I said no. This place is ridiculous and I will never come here again.
Staff is very efficient. Loved the energy of the young man that brought out my curbside pickup order today!
Definitely seemed understaffed when I was there. Only one person behind the print counter and waited about 20 minutes when there were only two people ahead. Emailed the prints and asked about an ETA, showed up at the ETA and they hadnt started on them.
Terrible customer service, purchased shredded they sold me a 2 year extended warranty on it, now 8 month later it stopped working, I took it back to store, manager told they cannot do anything at store. She gave me a phone # to call that no one answers without giving them a customer #, which is BS. So they sell you extended warranty then when you need to use it they give you the ring around that leads to no we’re. Stay away, purchase elsewhere.
Very professional and friendly staff. However some of their employees are young and need better training in customer service and communication. But overall it’s a good place to shop,I do recommend it.
If I could give 0 stars I would. Ive given this store at least 6 chances and literally every time theyre unable to do what they advertise they do - whether printing, shipping, online orders - they cant figure out any of it. And their service is the worst. They treat customers like theyre a burden and no one is accountable. While you might have to drive a little further for services or supplies but it will save you time and frustration to go elsewhere.
Nice place. It has a decent parking lot, handicapped parking and doors, good back to school sales and reasonable regular prices. Fun items and discount impulse buys, plus the usual office and college and school supplies. (I did not check which electronics or furniture they might have, on this last visit. )
Used the Copy Center to get documents laminated. Staff was busy but helpful and took care of my small job right away. They were friendly and happy even though they were busy.
Basically made an impulsive purchase at another Office Max, this store was able to help me return the merchandise and find something that fit my price range. Everyone (especially Fallon) was really helpful and had no problems helping me find something less expensive.
I was thrilled with the service I received at the copy center. I dropped in unexpectedly and wasnt sure if my needs could be met. Stina was VERY helpful and did an amazing job. Great customer service. Walked out more than satisfied! Thanks Stina!
I come to do my Printing for my business I am not good at technology I go to AngelinaShe is the best she is held me without her I going to do nothing you should come to see her anytime you need anything she is the best I’ve been seeing her for two years my lucky day when I see her you should definitely come and see her for all your brain things
Ive given office max more than a few attempts to give a fair review. Every time I come here I wait 20 minutes or more in line to have a couple of things printed out while one employee struggles to get through everyone. Never coming back.
Angelina was fabulous-- oh so patient as this 50-something, technically-challenged mom needed to open, extract, download, send, and print pics for a grad party, and DIDNT know how to do it! Angelina took the time to do it FOR ME, then passed it on to Andrew, who finished it up and cashed me out with a smile! Thanks!!
Great Experience! Definity recommend!
Addison is one of the best customer service reps in this location he was passionate helping me print more than 50 pages thank you again great customer service
Walked in for micro hdmi to standard hdmi cable (for a gopro). Walked right back out. They had only one. Was just 2 inches in length, and was only the converter and didnt include the standard hdmi male end. They wanted $30.00 for it.Bought 6ft length with the male end on amazon for 7 dollars.Will never go to OfficeMax without price matching first. OfficeMax maxes out your office budget with overpriced items and poor quality knock-offs.
Very helpful, great experience!
I ordered my item online and picked it up in the store the same day. The process was extremely easy. I will definitely purchase from here again in the near future.
Yeah I was on the phone with a guy I was asking about computer repairs he was very helpful and made me laugh 10/10 would recommend
Staff is veeeery slow. I went to print 3 documents and it took them 30 min! If you need something quick this is no the place to go.
Very disappointed in the way I was treated by the manager Devin
Business cards and photos from iphone. Good prices, service. After going to FedEx and independent printers that was twice or more the prices...
This is the office store I go to. Today they did not have what I was looking for but I still spend time talking. The staff here is always helpful. Check it out.
I can get just about anything I need here. Very competitive prices. Great staff and customer service.
Clean and organized store. Polite team members offered to help as well as direct you to what your looking for. Worth the visit
I go here primarily for pickup of online printing and lamination. I am always pleased with my orders, even when I give special instructions.
A very well-managed store also very neat and clean. The staff were very helpful and just wonderful.
I currently choose Office Max to do all my printing and copy projects, and have always had great awesome service there.
Ordered prints online for school. Said ready by 6. Went to pick up & no prints. Got a call the next day saying my prints are done. Sorry...went to kinkos.
Nice staff and nice store. I go here once and a while and one of their nicer stores. Good area
Very helpful staff and always has what I need. Unfortunately the store and the physical location are in drastic need of repair and updating.
Employee actually took the time to stop what he was doing and go to stock room to find for me a particular ink cartridge that was not on shelf.
Got in and out quickly.
Had to get some ink . In stock. Had to return unopened cartridge . No problem.
Their was a employee that helped me out with finding ink. I beleave his lastname was peddler or pedler.
Nice clean store. Every office product under the sun. Friendly staff.
Location is a bit easy to drive past if you dont know where it is. Otherwise a pretty typical office supply store.
The workers are very kind and always help me get the best results with my pictures
I easily found what I was looking for. Their staff was ready and helped me fast.
What I was looking for was sold out, but Ryan(? Maybe thats his name, sorry) went the extra mile to find the status of other stores.
Easy in and out. Helpful staff. Takes care of my small print jobs.
Lots of people on the floor, but none of them noticed we stood at the copy counter waiting for help for 5 minutes.
Store manegers a real Garbage Can running the place to the ground.
Easy to access what I needed. Staff was friendly.
Copy machines are not working. Very few people working in the store, doing multiple tasks.
Some guy named Ron helped me locate everything I needed tog et and was quite friendly too.
Great!!! J.B outstanding service. young man know what hes talking about and delivered👍
Clean nice staff. Great helpful printing center.
Always so slow to check out. People must be hiding in the back as Im always waiting at the register.
Store has very little stuff. Many aisles werw empty.
Laminating wallet cards
Always easy to find what I need and helpful staff
Worst customer service I’ve encountered in office Max they don’t even know what they sell smh 🤦🏾♂️
Very helpful and convenient. Staff is great.
Depressing how empty it is, but the staff were happy and helpful.
Ordered business cards. They had them ready same day.
Organized good staffing. Found what I needed.
Clean, organized and they had everything I needed.
Definitely the best prices and products !!
Large selection of products, good service.
Very helpful prices not bad
Ran into a good deal on copy paper
No greeting from staff, unorganized, and slow. Will not be returning.
People are good. But few things are super expensive.
Staff went above and beyond to be helpful
Very friendly staff. It has FedEx inside too.
Well staffed to help you with anything.
Only accept cash or debit for visa gift cards
Great For Getting Emergency Paper Work Done.
Always in stock and knowledgeable staff
Kind of pricey, but usually have what Im looking for.
Good selection, friendly staff.
Great help big store
Friendly staff. Always there to help you.
Printing department was very helpful
The wait time for prints is excessive.
Great customer service 👍
Dont recommend trying to print here.
Okay prices. Convenient location
The attention was really nice
It is what it should be. Staff helpful
Has a very wide selection.
Most of what I needed was in stock ...
Not bad
Sale... time to stock up.
Get your office supplies from here!
Andrew is the bees knees!
Had everything I needed
I was not at office max
Quick easy in easy out
Like any other.
Average office max
Ok
Nice employees
Nice
Nice service
Quick service
Always
No one to help you. I had to go up to the register to ask for a location of a item. Long lines till cashier called for help.
Nice people
I was there looking for a office chair for the need of my back and legs and Devem the worker there was so helpful he new exactly what I need thank you and everyone else there was so polite nice store!
Total reviews rating 4
151 Reviews for OfficeMax 2023:
Review №1
2022-05-18My husband accidentally bought the wrong cartridge and I wanted to help so I returned it to get the correct cartridge. I asked a clerk if he could help, and the gentleman I worked with was so calm and kind and down to earth it literally brought tears to my eyes. He helped me get the right package and the most value. In my opinion, he set himself and this store so far above the rest just in his authentic and good hearted demeanor.
Review №2
2022-04-07As with most retail stores these days, associates are sparse but helpful when sought out. I knew what I was looking for on this particular visit and didnt need additional assistance because the aisles are clearly marked.The associate at checkout was especially helpful with questions I had about my selections prior to ringing up my purchases. I think they do a great job despite the staffing shortages.
Review №3
2022-03-21WOW WOW WOW Jacob is absolutely the most appreciated. He went above and beyond to complete my crazy order which caused so many issues and he still completed my order in a timely manner! I am so appreciative of his patience and kind soul. My project turned out absolutely beautiful I am so pleased he deserves two raises!!
Review №4
2022-03-29Went in and waited in line for over five minutes at the print area. Until the line started building up no one came over to help any of us. Was told it would take 24 to 36 hours to run a poster through their laminator because apparently I was number 30 in line, but number one in person. I was in just two days prior and the woman told me it would not be a problem at all.She laminated my friends poster and it literally took 60 seconds.Attendant was rude and unhelpful.
Review №5
2022-06-02A young lady named Jasmine assisted me with a stamp and a personalized poster. She was very helpful and knowledgeable about everything. I will be going to this store for all my printing needs.
Review №6
2022-06-10Terrible place for shipping. They dont have specific instructions on which queue is for printing and which is for shipping. Wasted my entire hour before finding out that the shipping queue is different.They also dont take customers in order you come in. Randomly point to people and ask what they need and start helping them while other prior arriving customers just wait in line.In the shipping queue, somebody with 15 packages to ship cut me off but the store associate did not care. Instead of processing quickly he was just telling stories about how he is in 30s and wasting his life, how his GF broke up with him. etc. Very unprofessional.If you need to ship FedEx, go to the actual kiosk in Plymouth or USPS store on Canton Center.
Review №7
2022-02-27Absolutely love Canton Office Max!! The store is very clean and easy to find products in the store: the staff is very friendly and always willing to help! I suggest going online to buy on their website also. I ordered an item on a Monday morning and it arrived to my house the next day!
Review №8
2022-03-18During and after Covid many stores have been short staffed. This OfficeMax has kept the store clean, organized and staff with helpful associates throughout. It’s great!
Review №9
2022-04-18Ordered at 8 AM. Ready in 20 mins! The gentleman that helped me was friendly. Easy process! Told him I was going to give him a review! Thx
Review №10
2017-10-01The inventory is sparse. The staff is rude and appears untrained. Prices are high for paper and other basics. Copying and printing services, when the machines are working, are expensive and of poor quality. I only go here if I absolutely need ink and every other place is closed.