One Stop Mobility
Address: 1520 S Harbor Blvd, Anaheim, CA 92802, United States
Phone: +1 714-533-1444
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Crowd: LGBTQ+ friendly,
Children: Good for kids,
Phone: +1 714-533-1444
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Crowd: LGBTQ+ friendly,
Children: Good for kids,
Category: Scooter rental service, Medical supply store, Scooter repair shop, Wheelchair rental service, Wheelchair repair service, Wheelchair store
Rating: 4.4
Site: https://onestopmobility.com/anaheim-ca/
Worktime:
Rating: 4.4
Site: https://onestopmobility.com/anaheim-ca/
Worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–9 PM |
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| Thursday | 7 AM–10 PM |
| Friday | 7 AM–10 PM |
| Saturday | 7 AM–10 PM |
| Sunday | 7 AM–9 PM |
Name: T****** H***********
Date: 2024-06-12 22:56:49
Rating: 5
Comment: Fantastic service.
Name: J**** H*******
Date: 2024-06-08 16:53:59
Rating: 5
Comment: Great customer service thanks Johnathan for getting us set up .✔️
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Name: S****** H***********
Date: 2024-06-08 15:42:52
Rating: 5
Comment: Super nice people helping my family get scooters to get around DISNEYLAND let them keep up with grandkids all day.
Name: C****** L*******
Date: 2024-06-08 14:22:36
Rating: 5
Comment: Johnathan was extremely helpful when it came to getting our scooter. It was quick and easy to do. He very quickly changed out the seat so we would have more back support!
Name: H*** N**
Date: 2024-06-05 21:57:04
Rating: 5
Comment: OSM helped make a stressful situation much easier. Thank you for understanding and helping to make our trip memorable.
Name: V******* E****
Date: 2024-06-01 21:11:11
Rating: 5
Comment: I stopped in to get a cart here, but we’re so easy. The staff was friendly helpful and they got us on our way and we was in the park in 10 minutes.
Name: D**** M****
Date: 2024-06-01 21:09:07
Rating: 5
Comment: The best Easy and friendly
Name: X********* o* g****
Date: 2024-05-14 06:45:16
Rating: 5
Comment: Rented scooters from here many times. Always the BEST!
Name: J**** C*****
Date: 2024-05-14 01:49:39
Rating: 5
Comment: Amazing experience working with one stop mobility anaheim, keep up the great work! Sophia is a remarkable customer service agent.
Name: S****** A******
Date: 2024-05-13 18:00:09
Rating: 5
Comment: The manager Johnathan W. was very helpful and professional. Especially since the call center gave me wrong information and would not transfer me to the location in which I was going to pick up the scooter from. I had back surgery 2 weeks ago and needed some questions answered about the actual differences in the seats on the scooters. Johnathan and his assistant Kevin I believe was his name took the time to explain all the differences of what they have to offer. Then figured out what would work for me, switched the scooters seat to a captain seat that reclined and adjusted then helped us get out of there quick as possible. Appreciate you Johnathan Thanks again
Name: A***** L***
Date: 2024-05-11 04:11:41
Rating: 5
Comment: I arrived at my hotel (Camelot Inn) early and wanted to spend some time in Downtown Disney, but my scooter and stroller were reserved to be picked up the following day. I stopped by One Stop Mobility on a whim to see if I could extend my reservation so I could pick up my rentals one day early. Not only was Carol super accommodating, she was extremely kind, helpful, and provided efficient and A1 service. I highly recommend!
Name: T**** Q******
Date: 2024-05-06 18:12:04
Rating: 5
Comment: Sophia was a huge help in answering my questions, and had great customer service! Was able to rent a scooter for my dad with no issues :)
Name: J***** A*******
Date: 2024-04-29 01:48:13
Rating: 5
Comment: Such great customer service! Sophia was very patient and kind when I asked all the questions. I am looking forward to our family trip and I thank One Stop Mobility for making it an easier process for us. Thank you!
Name: H***** M*****
Date: 2024-04-27 03:08:41
Rating: 5
Comment: Love these guys! They are always so nice and super helpful! Their scooters are perfect for Disney! Shout out to Sophia, thank you for all your help!
Name: S***** F******
Date: 2024-04-27 02:39:32
Rating: 5
Comment: Carol was very accommodating to all of my needs!
Name: J****** C***
Date: 2024-04-26 00:45:04
Rating: 5
Comment: One stop is great and very professionally. Thank you to Carol for her help and being so friendly and quick.
Name: S******* W******
Date: 2024-04-20 01:14:25
Rating: 5
Comment: Just booked through One Stop Mobility. I talked to Sophia and she was very helpful! She answered all my questions about renting a mobility scooter for Disneyland because of my unexpected knee injury. It was a delight talking to Sophia and getting the help I needed!
Name: J***** B*****
Date: 2024-04-17 17:48:07
Rating: 5
Comment: Carol was absolutely wonderful
Name: J***** B*****
Date: 2024-04-17 16:54:58
Rating: 5
Comment: Carol was so helpful and considerate. Ot was a great experience.
Name: M**** H******
Date: 2024-04-17 02:50:41
Rating: 5
Comment: Weve rented from here 2 or 3 times now and theyve always been so nice and friendly. I love that theyll deliver the jazzi scooter to our hotel and pick it up. We will always come here for every trip.
Name: A***** G******* M****
Date: 2024-04-11 02:01:38
Rating: 5
Comment: Sophia (hope I spelled that correctly!) took excellent care of us, making us feel secure and confident in our two scooter rental! Complete pro!!
Name: a** E********
Date: 2024-04-02 16:54:02
Rating: 5
Comment: I called and Luis provided exceptional service, going above and beyond to ensure I found the right equipment for my mom. His knowledge, professionalism, and genuine care made the experience seamless. I highly recommend One Stop Mobility.
Name: I***** O*****
Date: 2024-03-28 18:43:41
Rating: 5
Comment: Wonderful customer service. Everything was pleasant from securing my reservation to them storing and charging during the day and over night while we were not in the park. Alfredo, Chris and Jonathan were all super friendly and helpful! Definitely will rent from them again!
Name: m***** M*****
Date: 2024-03-23 22:48:17
Rating: 4
Comment: Rented a scooter here for my Disneyland trip. The price was good but the scooter very uncomfortable hurt my back and legs..
Name: D** A****
Date: 2024-03-19 17:11:43
Rating: 5
Comment: Great rental site & customer service
Name: T**** N*******
Date: 2024-03-07 21:01:20
Rating: 5
Comment: I am very satisfied with the quality scooters that they have It’s very convenient it’s right across the street from Disneyland. Never had any issues with the. Scooters charges very well and they last all day have no complaints and I’m very happy they do make their customers very satisfied and they’re very nice people and thank you
Name: V**** N*******
Date: 2024-03-06 21:46:23
Rating: 5
Comment: They are very good quality scooters we never had a problem. We always have a full charge and it does last all day and also the people are very nice.
Name: B****** S*****
Date: 2024-03-01 12:57:32
Rating: 5
Comment: Excellent service for a great price
Name: K**** K***********
Date: 2024-02-22 23:41:07
Rating: 5
Comment: We rent out scooters here all the time! So happy with the scooters and EXCELLENT customer service!
Name: T**** J***
Date: 2024-02-18 18:43:17
Rating: 5
Comment: The staff were incredibly kind, helpful, and understanding. Absolutely amazing customer service, the scooters are in good condition, and would recommend :))))
Name: R****
Date: 2024-02-18 18:33:50
Rating: 5
Comment: I talked to Carol she was amazing! Such a great help and welcoming. The scooters are really fun. Definitely recommend!
Name: R***** L****
Date: 2024-02-17 02:07:59
Rating: 5
Comment: Great customer service and helped us out when we needed it!
Name: H****** S******
Date: 2024-02-16 02:32:18
Rating: 5
Comment: Great customer service! Very helpful and super nice!!!
Name: K****** M******
Date: 2024-02-14 01:18:18
Rating: 5
Comment: Such an easy way to rent a stroller for the Disney parks! And right at the hotel. Rental process easy and quick. Strollers good quality!
Name: A*** T*****
Date: 2024-02-13 00:10:04
Rating: 5
Comment: We love one stop! They are so great! Fast and reliable! We don’t do a Disney trip without using them! We rent strollers and scooters and it’s always great!
Name: K**** A*****
Date: 2024-01-19 07:41:31
Rating: 5
Comment: I am at the Roaf to California Quilt show. Ryan and his team are the best and have taken great care of me. Highly recommend them.
Name: C******** A******
Date: 2024-01-18 20:41:27
Rating: 5
Comment: Love these scooters - and Ryan was extremely helpful. Would highly recommend.
Name: B***** W*******
Date: 2024-01-18 20:41:13
Rating: 5
Comment: Thx Ryan. It was a big help
Name: J***** H**********
Date: 2024-01-18 20:41:02
Rating: 5
Comment: Very friendly staff. Very clean and easy to use scooters. And Ryan was amazing!!!
Name: A*** D*******
Date: 2024-01-18 04:36:41
Rating: 5
Comment: Carol was very helpful on our stroller rental. Great location to Disneyland & very fair pricing, would recommend.
Name: W**** M****
Date: 2024-01-17 19:48:04
Rating: 5
Comment: OMG for Carol at OSM!I was told when I made my reservation that I couldnt get the cart until the evening of the first day of the event...unless I wanted to somehow get to Anaheim.Carol from OSM showed up at the convention center to double check some paperwork and then stayed to help out some folks. Fortunately I was there and she was able to give me my reserved cart a whole day early.Thank you, thank you, thank you Carol for being such a gracious and caring employee of OSM!I should note that this is the 3rd year Ive rented a cart from OSM and the first year I was told that a cart could not be delivered to my hotel on my arrival two days prior to the official opening of the convention.
Name: E******** C*****
Date: 2024-01-16 22:30:17
Rating: 5
Comment: Rented a double stroller for 3 days at Disney. Staff was great and stroller was clean and in good condition. It was so nice to just pick up across the street from the park. Was way cheaper than renting through Babyquip or through Disney (and the disney strollers are not good at all). Loved having the separately reclining seats and individual extensive canopies for our littles one. Would definitely recommend.
Name: B**** M*********
Date: 2024-01-15 03:07:59
Rating: 5
Comment: I have used One Stop Mobility every time I come to Disney, great service every time! Mobility scooters are clean and comfortable. Great customer service and they are very helpful when needed. Thank you!
Name: J******* R*****
Date: 2024-01-15 03:01:18
Rating: 5
Comment: Great customer service, and very convenient location for rentals. I needed a last minute rental and was treated with nothing but kindness. Will definitely rent here whenever needed.
Name: C**** H*****
Date: 2024-01-07 17:34:18
Rating: 5
Comment: Helpful and friendly staff.They made it an easy experience, especially Carol.
Name: C******** B******
Date: 2024-01-04 22:58:44
Rating: 5
Comment: Rented a double stroller for 4 days at Disney, it was a lifesaver! had no issues, were easy / great to deal with. Thanks!
Name: M****** N******
Date: 2024-01-04 04:45:06
Rating: 5
Comment: Great service!! We went to rent a stroller and they had multiple available and in great condition..
Name: d****** b*****
Date: 2024-01-03 02:26:56
Rating: 5
Comment: We have used this company twice for trips to disneyland and they have delivered with flying colors both times!! The drop off/pick up was seamless and the drivers were very punctual. The only drawback to the process was the phone calls to the Anaheim branch never connected… rang for a while but no answer. I ended up having to call the San Diego branch to get the set up and drop off taken care of… aside from that I love the company!! Will definitely use again..
Name: J******* A******
Date: 2023-12-28 03:07:57
Rating: 5
Comment: Rented a scooter and double stroller for 2 days to use at Disney. Great customer service from the point of booking to pick-up and drop-off. The scooter was in good condition and read full battery from about 10am to 9pm.
Name: P**** R*****
Date: 2023-12-18 00:55:17
Rating: 1
Comment: Called One Stop Mobility to rent a wheelchair for my son who sprained his ankle. The agent informed us that it is their company policy to not rent to a minor. This seems like a very strange policy to me, what does his age have to do with renting a wheelchair?
Name: A**** U
Date: 2023-12-03 21:44:46
Rating: 1
Comment: 🚩 Saw several red flags and decided NOT to rent here!1. Louis said renters are charged an additional day fees if One Stop has to collect your unit from your hotel the morning after your reservation. That is STANDARD and included with all other companies. One stop claims to rent by the calendar day so if they have to pick it up the day after you finish with it, you have to pay them for another day. I said absolutely not that is a scam!!2. This is the only company that tried to upsell me “damage insurance” which makes me feel that they’re the type to look for flaws and charge you upon return.3. Louis also tried to upsell me to a larger scooter when I always use a standard one. I’m not 400 lbs I don’t need the heavy duty!4. Louis took our card info and said they were going to charge us NOW, a week ahead of the reservation, and there were no cancellations or refunds under any circumstances. The other companies I have dealt with DO NOT charge until they DELIVER the unit. So there’s always a chance to cancel if your trip falls through! I felt uncomfortable that I will be charged a week ahead and if the plans fall through, there will be no refund. At this point I said nevermind/cancel and I found another company.FIND SOMEONE ELSE!! Or don’t say I didn’t warn you!Btw I did email these complaints to One Stop giving them a chance to respond and they never said anything so I take that as confirmation that they affirm these policies and procedures.
Name: K******* B****
Date: 2023-11-08 16:29:27
Rating: 1
Comment: We rented a scooter for our 5 day Disneyland vacation. We stated our delivery window was between 10am and 12pm. We arrived at our hotel at 2pm and our scooter wasnt there! We had to have the added stress to call and wait for delivery.Another night in Disneyland, the scooter was on low battery and they refused to deliver a new scooter to the park. We would have to take the scooter back to their store to exchange, again a major inconvenience to us during our vacation.Customer service was rude and unhelpful. There was a point in our vacation where the scooter would not drive forward and took us 5 minutes to get it going again! Its like they dont properly maintain the scooters. Would not recommend this place!
Name: J****** F****
Date: 2023-10-04 15:12:16
Rating: 5
Comment: Great buggy rental service from Chris. Good, clean buggy and easy to rent and return at a reasonable price point (circa $40 for four days/three nights). Would highly recommend the team at One Stop Mobility for buggy rental at Disneyland.
Name: A**** A*******
Date: 2023-09-26 14:18:47
Rating: 4
Comment: I only took one star away because of the quality of the stroller. It seemed like a hand-me-down from your aunt. It had lots of scrapes, looked very old, and bits and pieces didn’t hold together as well anymore. However, it was very easy to reserve, and even adding on damage and theft insurance it was still cheaper than the Disney strollers. With the shape these strollers are in, I would definitely recommend adding the damage insurance. My kids still seemed comfortable in them, and it was nice being able to bring it off Disney property. It’s a bonus if you’re staying at Camelot Inn, because you can pick it up when you check into your room, and if you get back after business hours on your last day, you can leave it in the Camelot inn lobby before midnight if you let them know in advance that that’s what you’re planning. Not high quality strollers, but convenient and cheaper.
Name: B**** G***
Date: 2023-09-16 16:32:40
Rating: 5
Comment: We rented 2 scooters to get the mile to Disney and moving throughout the parks for 5 days. One Stop provided excellent customer service. Scooters were at our hotel when we arrived. Staff is very friendly and helpful. Best is that the scooters were about 1/2 the price of Disney’s. Highly recommend One Stop Mobility.
Name: D*** H*****
Date: 2023-09-15 17:57:54
Rating: 5
Comment: The folks at One Stop Mobility were excellent to work with and got me an ECV within an hour of when I called to request one. The ECV was wonderful to utilize getting around Disneyland for someone with a bad back and arthritic knee. They also worked with me on the return of the unit when I misunderstood the return policy. So, they went over and above to make me a happy customer.
Name: a**** p***
Date: 2023-07-16 19:06:06
Rating: 5
Comment: Made the process very smooth. Convenient location and excellent service. Would highly recommend. Short walk to Disneyland entrance.
Name: J****** R******
Date: 2023-07-07 03:46:13
Rating: 5
Comment: We rented a scooter from them for the second time recently. I cant say enough good things. Ive never had an issue with a scooter, the batteries definitely last. On our first visit, our hotel wasnt near by. They allowed me to bring it back every night where they charged it for me and had it ready to go every morning.Ill definitely be renting from them again in the future.
Name: f**** c****** (******* D*****
Date: 2023-05-18 07:57:29
Rating: 3
Comment: So my rental experience is well decent after 2 rentalsto say the least no major issues however these people go on and on about being able provide services for scooter owners anyway I own a pride legend an older scooter that pretty much runs so I was having a minor issue and figured a place that says they fix scooters. And has well an entire fleet of prides would be able to help the person on the phone was actually rude sounded shadier then a palm tree I asked if theyd be willing to take a look he said the his repair guys dont exist and are gone I asked if they are gone for the day or ??? An extended amount of time he said he didnt know. Heres an idea 💡 dont advertise a service if you cant or are unwilling to provide it especially if people might inquire about it~Signed a magic key holder
Name: J G*****
Date: 2023-04-26 20:27:03
Rating: 5
Comment: I had called to rent a scooter for Saturday April 22nd. Spoke to a very very polite and friendly lady named Sophia. She explained everything in detail of how to rent and return the scooter. The day I went to pick up the scooter there was a gentleman and a lady there which provided me with very very good service. Very friendly people. The scooter performed to my expectations perfectly. I was kind of worried about the battery going out but let me tell you that battery did not budge one notch down. It stayed fully charged the whole time in Disneyland. I will be using them again. Thank you Sophia for your great customer service and to the two people that helped me in the morning. Thank you very much!
Name: J******* K*******
Date: 2023-04-22 03:47:34
Rating: 5
Comment: We rented a standard wheelchair for 3 days for Disneyland and it was a great experience. I will definitely go back for future rentals. It is nice that you can take the rental to your hotel and outside the parks.
Name: L***** T***********
Date: 2023-04-17 16:08:34
Rating: 1
Comment: Buyer Beware!!! Never again. Rented 4 scooters at 9am. Before noon my husbands scooter went dead, One Stop mobility came out fairly quickly and replaced it. At 3pm I started seeing fluctuations in my battery. At 6:15 I called to tell them that my battery was almost at zero. The employee on the phone then had the audacity to say And? As if it was no big deal. I explained I wanted a new battery replacement. He then asked when do you plan on leaving Disneyland? I was so irritated at this point and told them the park closes at midnight and did they expect me to go another 6 hours with a bad battery? The employee on the phone sighed and was like Okaaay fine...Well send someone out.Im so disgusted with the quality of scooters they provide and then the customer service. I will never ever use them again and Im going to say there are a lot of other companies that you can use for scooters that dont have half their scooters breakdown halfway through the day and have much better customer service.
Name: B**** E L****
Date: 2022-12-30 23:50:42
Rating: 1
Comment: Rude and wont let you rent a scooter if there is any chance of rain. Dont bother with these guys.
Name: C******* Z********
Date: 2022-12-29 01:57:38
Rating: 5
Comment: We rented a scooter for a family member for Disney. Booking was easy and we had no issues with pick up or delivery. Great service and I would definitely recommend using One Stop Mobility if you are in California.
Name: S***** C******
Date: 2022-12-27 04:59:45
Rating: 5
Comment: Rick and David were wonderful in helping accommodate me to get a wheelchair despite showing up right before their closing time. And ensured helping us make rope drop! Thanks so much!!!
Name: a***** �********* d**
Date: 2022-12-13 18:03:31
Rating: 5
Comment: My husband has MS and cant walk or stand for long the delivery to our hotel with in 30 minutes after arriving, and picked up after we checked out great customer service
Name: W*** D*****
Date: 2022-11-30 19:38:23
Rating: 5
Comment: A+ we were held by Rick and his customer service was above and beyond very official, very cordial and very patient with us very helpful and the scooters are really good. Quality at a really good price and again the customer service by Rick was wonderful. Highly recommend I will be a returning customer
Name: S****** K***
Date: 2022-11-26 23:37:44
Rating: 5
Comment: Quick and friendly service. 3rd time here and very satisfied.Rick was especially helpful and made it a good experience.
Name: J*** N*****
Date: 2022-11-11 00:12:07
Rating: 5
Comment: Rick and Mike are amazing to work with! We got our scooter rented and picked up super fast! Thanks for making my moms trip super easy! You rock!
Name: L** T*****
Date: 2022-11-04 15:07:07
Rating: 5
Comment: Sophia was amazing! Not only were we happy with the service but she made me laugh. Great way to start the day.
Name: A***** B*****
Date: 2022-11-01 01:57:51
Rating: 5
Comment: Al was great for customer service. I’ll definitely come back. Thank you!!
Name: M***** S******
Date: 2022-10-27 15:14:02
Rating: 5
Comment: Excellent service, friendly staff and clean equipment and above all smiley faces all around, Sophia and Kevin were amazing today, even though they had several customers waiting to be attended to they were both patient and very knowledgable with the the information provided. I used to rent from select located a few doors down but after the service provided today i will alway be renting from one stop mobility.
Name: H***** V*****
Date: 2022-10-27 02:32:07
Rating: 5
Comment: One stop mobility is the way to go, after a 6 hour drive and a flat tire along the way, i thought our disneyland trip was ruined. However Sophia and her great attitude changed that, she was very patient and guided me on how to use the scooter, and answered all my questions in a very polite manner. Seriously thank you so much Sophia for turning my frown upside down.
Name: S******* L*****
Date: 2022-10-26 17:56:30
Rating: 1
Comment: Shady practices. I called to make a reservation on the phone. They charged my card BEFORE sending me the reservation policies. The protection plan they sell you barely covers any damage at all, just scratches. The paperwork also says they charge a $45 cancellation fee, but of course, they dont tell you that on the phone. When I called to try to cancel due to a change in our travel plans (outside of my control), the customer service rep didnt even mention that theres a $45 cancellation fee and they are supposed to refund the balance (PER THEIR RENTAL AGREEMENT). Instead, she said they would retain the entire payment and I would have a credit in that amount. The cancellation fee and refund was not even mentioned until I brought it up. The customer service rep said she wasnt authorized to issue a refund (despite the paperwork clearly saying a refund should be issued) and instead offered to escalate my case. Sheesh. Money grabbers.
Name: S******** L**
Date: 2022-10-25 23:35:24
Rating: 5
Comment: We had a great experience with Rick. We had an issue with our stroller and he quickly replaced it without any hesitation. The free delivery and pick up from our hotel was a huge time saver!
Name: J**** m** E*******
Date: 2022-10-25 21:49:07
Rating: 5
Comment: Sophia amazing, me and my wife came in hoping we could rent 2 scooters, since our usual scooter store select mobility was sold out. Lets just say based on the service provided today i wil always be renting from one stop mobility. Thanks Sophia for saving the day 😉😉
Name: T****** A****
Date: 2022-10-25 15:32:51
Rating: 5
Comment: Sophia and kevin were excellent i came in to pick up a stroller and a scooter last minute since disneyland had sold out, and they were super friendly and informative. One stop mobility is the place to go. 🙂
Name: J**** F*****
Date: 2022-10-24 22:05:16
Rating: 5
Comment: Came in this morning to pick up a scooter for my father Benjamin Davis and the service provided from Sophia was above and beyond she made sure my father felt comfortable with the scooter and even repeated information since my father is hard of hearing. I am s big reviewer, and I am telling you one stop mobility has friendly and polite staff. My family and I come to Disneyland 4 times a year and I will not be looking any further when it comes to renting a scooter for my parents. 👍👍
Name: B** A***
Date: 2022-10-24 01:43:47
Rating: 5
Comment: Al was very helpful. Great service and close to our hotel! Highly recommend
Name: A***** R***
Date: 2022-10-19 12:42:56
Rating: 5
Comment: Sophia is great! I came in to get a scooter for my sister who is 8 months pregnant and she was great, very patient and cheerful. The scooter was great and it really helped my sister through Disneyland. Imagine her being 8 months old and with a 2 year old toddler. Seriously dont think about it just pass by one stop mobility. Once again thanks Sophia for such great service you rock!!!!!!
Name: S******** B*****
Date: 2022-10-15 02:06:53
Rating: 5
Comment: Sophia is the best! She made sure we felt comfortable with how to use it and was so friendly! She really helped to start our day off great and was still as cheerful at the end of the day. I totally plan on using them again!
Name: a*** b****
Date: 2022-10-12 01:05:23
Rating: 5
Comment: Rick has been a great person to work with. We walked in with no reservations and he helped us from the get go. He was so helping and very nice. I would highly recommend one stop mobility for stroller rentals.
Name: e*** f*****
Date: 2022-10-03 19:47:33
Rating: 5
Comment: I walked into this place hoping to find a scooter and received five star excellent service ofc top Oki my scoote, from Kevin Sophia Nick Rick Juan David and Al literally a 2 minute walk from Disney that is so worth it
Name: M****** P
Date: 2022-09-24 15:02:15
Rating: 2
Comment: The scooters I rented were delivered two hours late, making us late for our event. The driver was over tasked for his deliveries. Most scooter companies deliver the night before, but One Stop delivers in the morning, which is VERY inconvenient since they were late.
Name: J R
Date: 2022-09-20 17:21:01
Rating: 1
Comment: BEWARE...I called in to book a scooter for my uncle who was coming to visit and he fell and broke his hip the week before he was due to comedown. Sadly he didnt make it and so when I called in they told me all sales were final and literally asked me what they were suppose to do with my rental? I replied YOUR A RENTAL COMPANY>>>>RENT IT TO SOMEONE ELSE. And even though my uncle passed they still denied giving me my money back as they dont give refunds. NOW I understand my experience was a bit extreme as my family member passed but what kind of company can charge me 100% up front and then turn around and deny any refunds at all when no services were rendered? Sure take a restocking fee if you will for the time it took to book this via the phone. but to take 100% and tell me NO REFUNDS. I dont see how this is ok for any company.PS: When i researched more on renting scooters there alot cheaper options out there then this company....Jus sayin!
Name: C***** C*******
Date: 2022-09-18 14:47:42
Rating: 1
Comment: Expect them to charge your card before you sign any agreement and be completely unhelpful
Name: A***** S*******
Date: 2022-09-10 22:43:49
Rating: 5
Comment: David and Rick were amazing this is my second time renting from them so easy and no hassle with waiting on hold and trying make a reservation just walk In to their welcoming face and great customer service thank u so much for always making our Disney trip easier and the drop off is also easy
Name: B******* D****
Date: 2022-08-26 19:16:57
Rating: 1
Comment: Horrible experience. Money hungry company cant believe they are still open. Had a bad experience with them 3 years ago. And coming back to anahiem for a convention they were the only ones close by to rent from again. Shouldnt have done it. Spent almost 200 dollars just for 2 days. Not worth it.
Name: M**** M*****
Date: 2022-08-14 23:51:42
Rating: 1
Comment: The stroller I rented was in poor condition. There was a giant hole in the basket of the stroller. I tried several times to have to stroller swapped out, but was given the runaround. I have rented strollers from other places in Disney World and the quality was not even comparable.
Name: R**** O****
Date: 2022-08-11 03:07:25
Rating: 5
Comment: My husband and I have returned from Disneyland with our daughters family and our grandchildren and I just have to say that One Stop Mobility saved the day!! My husband probably will be needing a hip replacement. HIs pain had come on rather quickly and we had this vacation to Disneyland planned for a long time. He had decided to still go but if he was in pain, he would return to the Disneyland Hotel. After arriving at the Disneyland Hotel the first evening and walking Downtown Disney to dinner, he had significant enough pain to have to sit down twice before making it back to the hotel. Even though he said he would never use a scooter, I promptly called One Stop Mobility as soon as we arrived back in the room. I called almost as they closed on a Sunday. The employee was very nice and I asked her how soon we could get the scooter, seeing that we would only be there for a couple of days. She said to call at 8:00 the next morning. She took my credit card info and sent me a link for the contract. Easy! I did just that and the scooter was delivered to the hotel at approx. 8:30. The scooter allowed my husband to participate in the long, hot, trek that is Disneyland for grandparents, but we wouldnt have missed it for the world. One Stop Mobility allowed him to participate fully on each day. He is very grateful. When it was time to pick up, the employee was very sweet and stayed a bit later to pick it up since we were in the middle of a birthday celebration. The rental from One Stop Mobility was easy, seamless, affordable, and the employees were very nice and accommodating. Thank you for saving our trip to Disneyland with our grandchildren!!
Name: a****** p******
Date: 2022-08-04 02:05:26
Rating: 1
Comment: I wanted to rent some strollers and was informed the price of $59 for four days but informed that sales tax was going to be an additional $50 something dollar but how can that be when sales tax here is 7.75%????
Name: S****** P*******
Date: 2022-08-02 18:57:34
Rating: 1
Comment: The scooters were good and thats about it, they are way overpriced and too many extra charges, like theft protection and cancel. But what they dont tell you is that the key for the scooters is universal, that means anybody can take our scooters whenever were at disney. And we would have to pay for the entire scooter. Next time well get it from Disney themselves, at least we know they are not going to charge us ridiculous fees.Tldr. Keys are universal, ebay 5 bucks. Theft is inevitable
Name: D**** B****
Date: 2022-07-10 19:54:07
Rating: 5
Comment: Rented a scooter for 3 days for a Disneyland Trip. Everything about their service was first rate. The only bad side, at 67 I did not expect to need a scooter. :)
Name: C****** H*****
Date: 2022-06-28 23:31:51
Rating: 5
Comment: One of the best ECV scooter rentals in town.Thank you! Please see Ryan he is awesome!
Name: W***** S****
Date: 2022-06-16 04:32:50
Rating: 1
Comment: I called One Stop Mobility to accommodate my Disney experience due to my short of breath I made a reservation to pick up scooter not knowing what time I would arrive at the Hotel. I picked the scooter up around 03:30-4:00 inside the Camelot located at 1520 S Harbor BlvdAnaheim, CA 9280. I was told we could lift the scooter in car but it was too heavy so I road it to Disney park. I went back to the site to see if it could be picked up at Desert Palm Hotel & Suites I was told yes but when I returned to hotel the advised they DO NOT hold scooters. I called One Stop Mobility and was told I had to return it to the office but one representative said it’s a greet & meet location in which they can pick up. My problem is the communication and customer service and a LOT of confusion. I feel like I should be reimbursed for this bad inconvenient experience or at least half. To avoid any other problems i road the scooter back to the office location about 08:30 and the door was locked indicating it was closed although office hours said they close at 9pm. This made my Disney experience a horrible one just having to deal with this company.
Name: E***** C***********
Date: 2022-06-05 17:54:05
Rating: 5
Comment: One stop mobility continues to be my go to for scooter rental. A few times I have called with short notice, and they have always been available. The people are friendly and informative. The product is always charge up and top notch. Do some have scrapes, well yes. Those turnstiles at Disney can be tough to maneuver for some. I prefer the three wheel, much easier to turn in. Anyways my last rental I used all day and night and still was charged to the brim. Now that’s a great battery! If you are debating on who to use, look no further. Thank you one stop
Name: S****** M***********
Date: 2022-05-14 18:18:41
Rating: 4
Comment: Rented a stroller and it was a huge help. Stroller wasnt in the best shape, which was to be expected from so much use.
Name: J* C*****
Date: 2022-04-26 18:10:52
Rating: 5
Comment: Went to Disneyland for a long weekend with my friend and her daughters, and within two hours of arriving at the resort, the oldest daughter tore her hamstring! Ouch! While her mom took her to the Urgent Care, I happily saw there was a wheelchair rental 5 minutes from our hotel! Yippee! We were super lucky in that they had one available for us! Really saved us! No way could we get through all of Disney and back and forth from our hotel without it! Staff was beyond friendly! Anyone who complains about these guys must have issues! The staff who helped us in the beginning and on the return we’re fantastic!!
Name: T***** S****
Date: 2022-04-09 03:07:57
Rating: 5
Comment: Great service and the stroller was in great condition. Very helpful, good prices, and quick service. Would recommend! 🙂
Name: R L
Date: 2022-03-08 04:05:28
Rating: 5
Comment: I rented a scooter for my trip to Disneyland and the staff was really helpful. They helped me with my bad knee and asked if Id be ok. That was so mindful of him.. the staff made my renting experience go smooth.
Name: C**** Y***
Date: 2022-02-27 22:20:47
Rating: 5
Comment: I rented a scooter on Feb.18th -21. It was a last minute trip to Disneyland. The scooter was delivered before my arrival time fully charged and ready to go. The battery lasted from 7:30am to 10pm with out any problems. At night the hotel crew charged the scooter for me. I was very pleased with their service. I plan on renting again for my March trip.
Name: W**** R***
Date: 2022-01-26 15:30:46
Rating: 1
Comment: I would give ZERO stars if i could. I planned a reservation for Dec. 8, 2021 in a timely manner, with FULL payment that was quickly processed. We reserved for 2 scooters, being that my husband had knee surgery couple months prior.So the morning of Dec. 8, we are heading to OSM to pick up scooters and I get a call from them that they are canceling our reserved scooters! The reason was they ran out of scooters for the day, and the refund process will take 5-10 days. It messed us up for the day because we were not able to get any rental scooters that day from anywhere, hence the LAST MINUTE CANCELLATION MINUTES BEFORE PICK UP TIME!! Disneyland was fcfs basis so no guarantee we will get one from them( which we did try to no avail). But the customer service there showed no compassion, just a big No sorry we cannot help and your refund will take 5-10 days kinda attitude.So i demanded my money back right away because they had no problem processing my payments in a matter of minutes. Problem was not resolved, we struggled but we got thru the day. Got my refund back 4 days later. NEVER AGAIN am I reserving here at One Stop Mobilty
Name: O** l**** t* R***
Date: 2021-12-26 18:23:33
Rating: 1
Comment: One Stop Mobility has had my $161 for almost two months now and after talking to four people over the months, they say soothing words and apologize but then do not return the money. I did pay for their cancellation insurance.The reason I initially canceled is that they cannot drop off and pick up the scooter unless you hang out in the hotel lobby during their limited window! They forgot to mention that.I found Scooter Bug was $118 and dropped off before you arrive and pick up after you leave so I was able to step from my car directly into the scooter! So comforting.I guess the next step is to protest this through my credit card co. What a pain. Very unprofessional bordering on fraud, in my mind. How can they stay in business? I guess the tourist trade.
Name: D***** T******
Date: 2021-11-15 03:07:28
Rating: 5
Comment: Highly recommend!! We rented a scooter & a stroller which was already delivered to our hotel prior to our arrival. I was too tall for the four wheel scooter so they replaced it with a three wheel scooter within 15 minutes of us calling them. The prices are reasonable and all paper work is signed online. The scooter made my trip to Disneyland enjoyable rather than painful and I appreciate this service One Stop is offering!
Name: G*** V** V****
Date: 2021-10-25 22:43:23
Rating: 3
Comment: Friendly staff but mobility scooter was in poor shape. The handle/steering column kept coming loose. The scooter made a grinding noise anytime it was in motion from the front wheels. And the headlight did not work. I ran into several people in a dark ride queue and once the sun went down.
Name: V****** W*****
Date: 2021-09-24 18:00:20
Rating: 5
Comment: Just placed our reservation for two scooters for our trip in early October. Our friendly agent, Sophia, was extremely helpful in getting us exactly what we needed set up, quickly and professionally. I will update my review afterwards, but wanted to let you know that the booking side was very pleasant!
Name: C***** R
Date: 2021-09-23 22:57:09
Rating: 5
Comment: I highly highly recommend!! I initially signed up to rent a mobility aid with another company that would’ve resulted in me missing half my first and last day at Disney and it cost literally 3x what One Stop Mobility is charging. One Stop saved my trip and saved me hundreds of dollars. BIGGEST thanks to Sophia who was a delight on the phone, so sweet and hilarious. I am so much less stressed and can just look forward to my trip. Thank you so much Sophia and One Stop Mobility!!
Name: J A****
Date: 2021-09-22 18:07:13
Rating: 5
Comment: First of all I’d like to say how pleased and grateful I am for the customer service as well as professional phone etiquette that I received this morning from Sophia Santana while making my reservations for an electric scooter this morning. One stop mobility picked up where the majority of the other businesses “dropped the ball” from making a reservation, returning a call and confirming rental. KUDO’S to you, definitely a ONE STOP source for rentals. I made a call yesterday and left my name and number and unexpectedly Sophia returned my call less than 24 hours. I was able to make a reservations and had all my questions answered as far as hotel drop off and pick up times, rental insurance and cost. What really “sealed the deal” for me was finding out that One Stop Mobility do not rely on a third party to confirm date or check the availability of scooter. Thanks again … now it’s time to enjoy Disneyland .Mahalo Nui Loa One Stop Mobility and Sophia Santana 🌺🦼❣️
Name: R**** M****
Date: 2021-09-17 20:45:50
Rating: 5
Comment: Very nice and friendly people. First time renting a scooter and will continue to use this company. They were very easy to use and very helpful. Great location. Great service I cant say enough nice things about my experience.
Name: A***** S******
Date: 2021-08-29 17:02:38
Rating: 2
Comment: I would find somewhere else to rent if I were you. We rented a portable scooter and extra battery for a Disney trip. Were told it would be dropped at the hotel between 2-5 pm. It was not there until almost 6, making us late for our dinner plans. Then, battery dies 4 hours into 1st day at Disney (was told it would last 8-10 hours). No issue...we rented an xtra battery for this reason! Go to switch batteries, they gave us the WRONG battery. It did not fit the scooter we rented. Had to walk scooter to the front of the park and sacrifice over an hour of time on our trip (oh yeah, they were late then again) and never received so much as an apology. Horrible customer service!! Unreliable staff and equipment. Skip the nightmare and go elsewhere.
Name: M***
Date: 2021-08-22 02:27:39
Rating: 1
Comment: Horrible customer service . I just dropped off my scooter rental 10 minutes ago and I had called before dropping it off at One Stop Rental there answer machine said that they would be open until 7 pm. When I got there it was closed and I had seen the light was on and a female employee was there and wouldn’t answer the door. After trying 3 times calling, texting, and trying to getAssistance from the female employee with no success, I finally called the emergency number and they had told me that they closed at six even though their message it’s 7pm and someone was there but didn’t help wow…..
Name: A****** H******
Date: 2021-07-15 06:00:18
Rating: 1
Comment: Initially my experience here was great, the lady helping me was kind and had great customer service. I started having problems with the scooter later in the day, I parked the scooter turned it off and put the key in my belongings. Someone in my group took my backpack with them when they went to the bathroom and I thought I’d call about the problem while I waited for them to return. When I called a man answered, he never introduced himself and asked what problem I was having, I explained the situation and he got angry with me because I didn’t currently have the key. He started to belittle me about not having the key and began telling me how much I was inconveniencing him because he was driving and shouldn’t be on the phone. I was steaming mad but I even sucked it up and offered to call him back, he didn’t want me to call back either and was so exasperated that he even had to help me. I ended up fixing the problem myself but I was so put off that I’ll never rent from here again.
Name: M******* B****
Date: 2021-06-25 20:17:53
Rating: 5
Comment: Just wanted to let anyone with mobility issues know what a positive experience we had with One Stop Mobility! We had a great experience with them renting two scooters for my mother and I. Wonderful customer service and had no issues with the scooters. They really saved our lives and made our Disneyland experience amazing. Dont know what we would have done without them. Highly recommend! Two thumbs up 👍🏻👍🏻
Name: G**** M********
Date: 2020-11-02 07:47:12
Rating: 1
Comment: The company had bad communications and charged too much for wheelchair rental. The guy who assisted us was completely unprofessional and inappropriate towards me asking me what my height was calling me a midget. When I tried to leave my email blank he wouldn’t leave it blank.
Name: D**** V*****
Date: 2020-08-16 13:19:45
Rating: 4
Comment: Because of the corona virus needed to rent ECV for downtown Disney. Though this company is usually closed on Saturday they were still able to accommodate us with scooters.The person that came out and helped us was very nice and helpful to accommodate us on the weekend.If you ever rented a ECV at Disneyland it is about the same price and they have different prices if you are needing one for several days.
Name: d********
Date: 2020-03-01 04:29:11
Rating: 5
Comment: They were very friendly and helpful, even repairing our personal scooter AND giving us parts to fix ours..HIGHLY RECOMMENED..
Name: J******* D*****
Date: 2020-02-29 21:21:09
Rating: 5
Comment: After a pretty bad knee injury, Ive required a scooter so that I can go to Disneyland with my family. One Stop is amazing. The scooters are always well maintained and clean, as opposed to those rented by DL or some other rental agencies. The staff is always very helpful and accommodating. I very highly recommend.
Name: C**** A********
Date: 2019-11-18 17:31:21
Rating: 5
Comment: This was a great experience the scooter was awesome it held a charge the entire day no problems ! highly recommend!! Will use again
Name: M******* E**
Date: 2019-10-07 17:09:18
Rating: 5
Comment: They are very friendly and nice when you go in to rent a scooter. The prices are very reasonable and cheaper than the rental at Disneyland. They are directly across the street front from Disneyland so they are convenient to do a daily drop off and pickup everyday if you are not staying near Disneyland. I would rent there again.
Name: r** j******
Date: 2019-09-28 20:03:58
Rating: 1
Comment: Worst customer service. Person helping me spoke so softly you could barely hear her and was rude when she had to repeat herself. She then argued with a customer working with someone else there. When I requested the two customer service people switch so that she could help that customer she snapped at me saying she is working as fast as she can and asked us to wait outside while she looks for scooters. Other customer didnt have to wait outside and had a scooter in less than a minute while we sat outside for over 10 minutes. She brought a chair out and ran it into the back of someones truck and said good thing you have insurance.
Name: D**** �***** g*****
Date: 2019-09-18 00:35:56
Rating: 5
Comment: One Stop Mobility provided me an outstanding experience. I had a chronic ankle injury flare up on my first of six days at Disneyland with the grandkids. Keiko was so helpful! A scooter was delivered to my hotel within an hour! It was new and in great condition. It worked flawlessly the entire time I used it. It literally took five minutes to get comfortable with the scooter and its operation. They even picked it up at my hotel after my trip. From start to finish they were amazing. They provide excellent value. I am so glad I found them - Thank you again Keiko!
Name: J*** U********
Date: 2019-09-12 21:12:29
Rating: 5
Comment: A GREAT EXPERIENCE.The scooter was at the hotel when I got there. It had plenty of power and battery life. Took it back to lobby for pick up when checking out. Will DEFINITELY use One Stop Mobility again.
Name: L*** H****
Date: 2019-09-12 15:14:32
Rating: 5
Comment: Customer service is excellent. They are fast and friendly. They even deliver and pickup from the hotel. I have used them several times this summer and plan to use them again in the future.
Name: T***** K****
Date: 2019-09-12 00:11:16
Rating: 5
Comment: The people at One Stop Mobility was so good to work with no problems at all. The scooter made my vacation so good I was able to enjoy myself and keep up with my grand kids. The service was so good they made it easy for me. The scooter was in excellent condition I could go all day and late each night with plenty of power. I will use them again in the future any time I need a scooter.
Name: T***** N*****
Date: 2019-09-08 15:13:58
Rating: 4
Comment: Friendly helpful company. Highly recommend this company if you have questions they call you right away plus follow up calls.About the scooter I rented, sure wish they have a Choice for smaller size i’m only 5 foot tall so my arm got tired I little while and then forward in my bag starting getting sore too. That’s the only downside.
Name: M*** H*****
Date: 2019-09-07 21:39:31
Rating: 5
Comment: A scooter from One Stop made all the difference in our recent Disneyland trip. It was the pack horse for our necessities and kept me fresh and able to enjoy the park. It was easy to operate and in perfect working order. The guy who delivered it to our hotel took the time to explain how everything worked which made my first time experience with a scooter a breeze. It was the best $100 we spent on the trip.
Name: D**** W***
Date: 2019-08-31 21:33:01
Rating: 5
Comment: Extremely easy equipment to use. Delivered to our hotel and picked up also. Friendly staff, easy reservations. Will definitely use them again on our next trip.
Name: J**** A** M*****
Date: 2019-08-28 18:43:34
Rating: 5
Comment: I didn’t think I needed a scooter for Disneyland since everything is so close compared to Disney World. After just a couple of hours walking around Downtown Disney, I realized I made a terrible mistake. I last minute called One Stop Mobility and had the scooter delivered to my hotel before dinner. Thanks so much for saving my trip.
Name: J****** P****
Date: 2019-08-26 03:32:52
Rating: 5
Comment: I love renting from One Stop Mobility. My son love the stroller he was so comfortable in it. Definitely renting from here again! Thank you guys so much!!
Name: L**** C*****
Date: 2019-07-03 05:31:05
Rating: 5
Comment: Wonderful experience! It was very easy to set up the rental online and the scooter was delivered to the Disneyland Hotel, charged and ready to go! Thanks One Stop Mobility!
Name: G****** M*******
Date: 2019-06-28 10:30:44
Rating: 5
Comment: THIS IS A GREAT COMPANY TO USE. FRIENDLY STAFF AND SERVICE. A LITTLE HIGH ON PRICES BUT STILL AMAZING OVERALL. I APPRECIATE ONE STOP MOBILITY FOR THE TIMES IVE USED THEIR ELECTRIC POWER STEERING SCOOTERS FOR MY EVENTS FOR 2018 AND 2019. DEFINITELY WILL BE USING THEM AGAIN IN 2020.
Name: C*** B********
Date: 2019-06-06 14:58:11
Rating: 5
Comment: Because of recent surgeries I needed a wheelchair to get around Disneyland. One Stop Mobility was the answer. They not only had the chair at out hotel upon our arrival but made all efforts to help us out with another chair when my daughter broke her toe. They get 5 stars
Name: C***** W*****
Date: 2019-06-05 16:31:30
Rating: 5
Comment: The complete experience was wonderful!! Everything was exactly as they said it would be! We went to Disneyland for 3 days, stayed a mile from Disneyland, I rode the scooter for 3 days with NO problems! Stayed charged! Thank you One Stop Mobility!!
Name: S**** F**
Date: 2019-06-05 14:27:30
Rating: 5
Comment: One-Stop Mobility has been excellent in providing motorized scooters on our Disneyland vacations. They deliver to many hotels and pick them up when you’re finished. Rates are reasonable and scooters are in good condition.
Name: c***** n*****
Date: 2019-06-05 03:17:39
Rating: 5
Comment: I SAY YES TO ONE STOP MOBILITY!!!!I have never worked with a company who made things as easy and pleasant as One Stop Mobility. We rented a scooter for me and a mobility chair for husband to go to Disneyland. We never had any trouble and the company kept checking make sure we were happy. They delivered right to our hotel and then we left it at the hotel front desk when we left. Way easier than renting in Disneyland. We will rent again from them when we visit Disneyland.
Name: L*** M******
Date: 2019-06-04 21:22:06
Rating: 5
Comment: I have rented from them twice now. You can pick up your scooter at their location or they will deliver and pick up scooters wherever you are staying. They are always very nice and helpful.
Name: R*** A*****
Date: 2019-05-29 21:07:36
Rating: 5
Comment: I highly recommend One Stop Mobility. This was the first time I have ever rented a scooter and honestly I was a bit nervous. Once I made the reservation they called me and walked me through the entire process over the phone. When I showed up at my hotel the scooter was waiting in the lobby just like they said it would be. The scooter was great. The battery lasted all day long. In fact the battery was barley used at the end of the night and we covered a lot of miles too! At the end of my trip I left the scooter in the hotel lobby and they picked it up. Very easy and convenient. They lived up to their stellar reputation. I am very glad I used One Stop Mobility.
Name: D***** H****
Date: 2019-05-28 14:27:58
Rating: 5
Comment: We recently rented a three wheeler for my husband last month for 6 days while we were Anaheim on vacation. We could not have been happier. Everything was perfect. The unit was delivered to our hotel the morning we asked, all charged and ready to go. Every evening the hotel kept in their lobby and charged it for the next day. It was so convenient and reasonable cost.... much less than a park rental! We didn’t have to be back until 12:30 a.m. the last night. My husband loved how easy it was to drive and maneuver.... he didn’t hit anything with this one! Haha! We highly recommend One Stop Mobility, will rent again and tell our friends! Thanks again for making our vacation happen!
Name: D** I*******
Date: 2019-05-22 16:45:50
Rating: 5
Comment: Service was seamless. The unit we rented was at the hotel ready to go. Returning the unit was just as easy. One less thing to worry about during our vacation. Thank you.
Name: K**** H*****
Date: 2019-05-22 14:17:16
Rating: 5
Comment: The scooter was there at the hotel when we got there and it made my trip so much more relaxing. We left the scooter at the hotel and they picked it up after we left. Easy!
Name: A**** A****
Date: 2019-05-21 23:38:25
Rating: 5
Comment: Great service! Dropped off equipment and pick it up at our hotel room! Superb service! I would use again on another Disney trip
Name: M*** H
Date: 2019-05-21 22:49:00
Rating: 5
Comment: Very smooth service. The scooter worked very well! There were many scooters from other companies parked in the hotel lobby and the OSM ones were easily the cleanest and best condition!
Name: E***** M*******
Date: 2019-05-21 21:48:52
Rating: 5
Comment: We use One Stop Mobility every time we go to Disneyland, AnaheimCalifornia. They are very professional and prompt. The power wheelchair is delivered to our hotel before we arrive. Excellent service!
Name: S***** W*******
Date: 2019-05-04 18:03:46
Rating: 1
Comment: Walked in and got an Evc. The clerk, Jessica, never offered insurance. I had to ask. She quoted an additional $10. After completing paperwork I decided to add insurance. Then the price went up an additional $20. I decided to rent at Disneyland instead but she refused a refund. I asked for the manager and she refused to allow me to speak to the manager. Jessica was extremely rude and walked away. I told her I was giving her and One Stop Mobility an honest review. Suddenly she call Truang Le who appeared to be the owner or manager. I never got a refund but was offered $10. Next time, I would rent an evc as Disneyland become it includes insurance. The people who work here are clueless and extremely rude.
Name: R****** N****
Date: 2019-04-16 16:16:50
Rating: 5
Comment: I had arranged for them to deliver and demo how to operate the EVC, my flight was 3 hours late, I called them and informed them of my delay, they were friendly and quickly made arrangements for a different delivery time and demo. The demo was great and the EVC operated flawlessly. I had a great experience and Highly Recommend then. Looking forward to working with them in future
Name: L****
Date: 2019-04-10 17:11:42
Rating: 5
Comment: I had a great experience with renting a scooter from One stop Mobility. I injured my knee the day we left for Disneyland. My husband called and rented a scooter without me knowing however, I was happy he did. They dropped the scooter off at the hotel I was staying at and it was waiting at the Bell desk. The scooters were nice and and didn’t lose charge the entire day. We were at Disneyland from 8:00 am until 11:00 pm. I would definitely recommend this company if you are in need of scooter rental at Disneyland and want to pay half the cost of the parks.
Name: K**** T********
Date: 2019-04-10 14:50:21
Rating: 5
Comment: One Stop Mobility is the best! Awesome staff! This was my first experience renting a scooter. They were there at Disneyland when I arrived, and prompt to pick it up when I was ready to leave. The scooter was easy to use and quite comfortable. I highly recommend them and will rent a scooter from them in the future.
Name: D***** B******
Date: 2019-04-10 01:16:15
Rating: 5
Comment: The people at One Stop Mobility were kind and very accommodating. I called them from my cell phone and they were able to set up my rental in the spot. The price per day was very reasonable. The scooter was at my hotel when I arrived. They were very helpful in explaining how to use the scooter. I will definitely recommend them to others.
Name: D****** C********
Date: 2019-04-07 03:00:41
Rating: 5
Comment: Very good experience. I made one phone call, was given absolutely agreeable info. I reserved a cart. It was easy to find. I walked in and out with a cart within minutes. Customer service was fabulous. The cart was new and in great condition. I highly recommend One Stop Mobility.
Name: C**** S****
Date: 2019-04-06 17:26:21
Rating: 5
Comment: They were great to rent from. Rented a 3 wheel HD scooter and they have tons of power! The scooters are allowed in most lines in Disneyland and it could maneuver perfect around sharp corners!
Name: l**** N
Date: 2019-03-26 20:08:56
Rating: 5
Comment: You can’t get any closer to Disney without renting their huge bulky scooters inside the park. One stop staff are wonderful and have used them many times in the past and will continue to do so. Never a battery issue and staff are very helpful
Name: R****** A*******
Date: 2019-03-26 12:32:50
Rating: 5
Comment: I have been using One Stop Mobility now for several years. The customer service has always been grear! Vicki has been my dependable go-to person there. She has forever gone above and beyond to make sure I and any of my family and friends are properly taken care of. In a time where customer service seems to have become a lost art, Vicki has made One Stop Mobility the Nordstroms of consistency when it comes to reliable vendors!
Name: J*** P*******
Date: 2019-03-25 23:46:59
Rating: 5
Comment: Renting a cart from here was a breeze. I asked to reserve me a cart a month before we went to Disneyland and they had no problem doing that. All the staff was courteous and friendly. When we arrived at our hotel, our cart was charged and waiting. We were in the park and rode there from Candyland hotel. We were usually not back until late night and the power light never went below green. I will certainly use them again.
Name: D***** A***
Date: 2019-03-25 17:39:39
Rating: 5
Comment: These guys were amazing! Immediate delivery, right up to my feet promptly with kind, courtesy professional attitudes! They met me at the steps of Disneyland and were very prompt- I was very grateful for their service with VERY reasonable prices!!! The equipment was awesome too!!- The motorized wheelchairs were much MUCH faster and less expensive then the ones to rent at Disneyland! They also had more features such as cup holders & baskets for carrying items. Thank you for being the for us !!
Name: M***** C****
Date: 2019-03-19 12:08:21
Rating: 5
Comment: Everything went very smoothly with the scooter rental thank you. There were no problems whatsoever at my end. It was great to see the scooter there in the hotel lobby when I arrived and to be able to leave it there at the end of our stay. I charged it in the lobby overnight when we got back and never had it go flat. Thank you for a very good experience. I have already recommended you to family members and will do do again if the opportunity arises.
Name: J***** S*********
Date: 2019-02-23 08:33:03
Rating: 5
Comment: We were thoroughly impressed with our rental of a City Mini GT Double Stroller. We had never thought to rent a stroller and were panicking at thought of purchasing a brand new one. We were thrilled at the customer service provided and shocked to see any negative reviews with our experience. We will be looking to use this company with every trip to Disneyland as the stroller made our trip all the easier. Thank you for everything!The Stricklands
Name: J****** P*****
Date: 2019-02-23 03:37:46
Rating: 5
Comment: We have used them twice now to rent scooters for Disneyland. We’ve done a 4 day haul both times and after two days your feet start hurting pretty bad with all the standing in line. We used them the last two days, each time and let me tell you, they really help. We all took turns saving our feet. The staff are friendly and fast. They always have plenty and in good condition. They came and picked them up at our hotel So we didn’t have to take them back. The price for a two day rental is worth it. Thank you!
Name: D***** K*******
Date: 2019-02-13 14:06:39
Rating: 5
Comment: Excellent service. I was so happy with the scooter provided. Lasting battery power, I wasnt concerned at all about running out of power before I would be returning to my hotel.
Name: B*** Q*****
Date: 2019-02-13 13:43:46
Rating: 5
Comment: One call did it all. Within 2 hours of reserving a cart, it was delivered to the hotel I was staying at and picked up the day after I checked out. Courteous, polite and professional staff. Very impressed indeed.
Name: J**** A** F*****
Date: 2019-01-13 04:23:30
Rating: 5
Comment: I always tell people, rent here! Theyre the best. They are so kind, they care about their customers, they do whatever they can to help. The scooters work perfectly and for a great price. We rent every time we go to Disneyland but they work great anywhere
Name: M****** D******
Date: 2018-12-28 20:24:13
Rating: 1
Comment: They literally ruined our Christmas Eve plans at Disneyland. They didnt deliver the scooter to our hotel until four hours after we called them and when they finally delivered it they brought us the wrong scooter. When we tried to get the scooter we requested they told us they were out so after spending four hours waiting my mom wasnt able to go into the parks, after wed already paid for a hotel and park admission. Totally unacceptable and will never give them my business again.
Name: E***** P****
Date: 2018-12-26 16:09:02
Rating: 5
Comment: Took my 89 year-old mother to San Diego since she’d never been, & rented a scooter for her. They delivered it to our hotel 20 minutes early of the window they gave us. Scooter fit easily in the back of our mid-size SUV. My mother LOVED using it, was able to get around easily in several museums & even on the Midway. Simple to use & held a charge all day. Best $$ spent on the trip, & will rent again on future trips there. Great experience!
Name: H****** O*****
Date: 2018-12-06 23:59:34
Rating: 5
Comment: I recently rented a bariatric scooter to attend a 3 day conference from these guys. I have been to this conference before in a regular wheelchair but it took so much effort to get across the campus at the end of each class, I saw none of the other stuff going on, and I was so sore afterward. It was wonderful to have this motorized cart and actually get places on time, be able to see all of the attractions, and just enjoy the event. They were very accommodating to the event schedule, and I think their prices were reasonable. Ive already recommended them to my aunt, who has used them, and Ill definately be calling them again for next years conference!
Name: S*** M
Date: 2018-12-06 04:03:02
Rating: 5
Comment: The price was very reasonable and the customer service was amazing. My husband has mobility issues. They delivered a scooter for him and picked it up when we were ready to leave. I will totally use their service again when in the area.
Name: D****** S******
Date: 2018-12-06 03:16:11
Rating: 5
Comment: I had such a great experience with this company. They delivered the scooter to my hotel, and picked it up. This literally made my trip possible and fun!
Name: A***** H******
Date: 2018-11-28 17:58:50
Rating: 5
Comment: I loved the convenience of them dropping off and picking up the scooter from the hotel I stayed at. Great customer service!
Name: W****** H***
Date: 2018-11-09 01:42:24
Rating: 5
Comment: As advertised. No issues with scooter over 3 days. Allowed me to stay up with my children and grandchildren. Easy to go thru security st the parks and good parking near the rides. Easy to use.
Name: K**** N****
Date: 2018-11-08 21:11:38
Rating: 5
Comment: Once again One Stop Mobility came thru again with great service. We used their services Oct 5-8th, to rent a heavy duty electric scooter for my husband while we went to Disneyland. The scooter was dropped off at our hotel way before we thought it would be there, and everything worked great! We will most definitely use One Stop Mobility for our next Disneyland trip!
Name: J***** B******
Date: 2018-11-08 19:43:34
Rating: 5
Comment: This was the easiest and best rental experience. The scooter was waiting at the hotel. We accidentally kept it one extra day so I called them and paid for the extra day, and it all worked out without an issue. The picked it up from the hotel too, so we didnt have to do anything but pay for it, and their prices were VERY reasonable!!
Name: V******* L***
Date: 2018-11-08 18:18:33
Rating: 5
Comment: The chair was waiting for us at our hotel when we arrived, which was great! It worked great on our Disneyland vacation!
Name: J D
Date: 2018-11-06 16:40:38
Rating: 2
Comment: Upon arrival, the 1 employee was helping another customer, they ended up having problems and it ultimately took 20 min longer than expected. No big deal. As soon as we approached him, he had to take a call from his manager about a scooter that was faulty at a restaurant nearby. He told us sorry, cant help you right now, I will be back in 30... WHAT! I insisted that he spend the extra 15 min to assist us as we were not able to come back in 30 min nor the remainder of the night and needed the stroller then. He then insisted that if he didnt leave right away, he would be fired.. ok seems a bit extreme. He ended up helping us because my wife was almost in tears and within 10 min we were on our way.Either hire an additional staff member or help those who are currently in the shop before abruptly closing.
Name: A******** C******
Date: 2018-11-01 21:15:18
Rating: 5
Comment: Superfast and friendly service went out of their way to make sure we were happy and enjoyed our Disney vacation. Will happily rent from them again! Equipment was in fantastic condition.
Name: B****** R*****
Date: 2018-10-21 23:36:31
Rating: 5
Comment: Great customer service from Ryan! He worked around our schedule to get the scooter to us in time for our Disneyland fun. Their scooters are the BEST, they put the Disneyland ones to shame. I would rent from this company again!
Name: K****** J******
Date: 2018-09-14 17:40:09
Rating: 5
Comment: There are just no words to express the gratitude we feel toward Chris and the One Stop Mobility team for helping us give this wish to our mom to spend the full day at Disneyland with her son! Thank you so much! You are giving such a gift and donating the rental of an electric scooter for this amazing Golden Ten Mommy and Me Cancer Foundation mom!
Name: R**** S*********
Date: 2018-09-13 15:30:57
Rating: 5
Comment: They have the most helpful staff. The scooter lasted 2 days no problems. I was staying far away and couldnt get the scooter back to my hotel so they even made arrangements for me to drop off at a nearby location and pick it up right away the next morning so I wasnt unconvinced at all!
Name: K** E E
Date: 2018-09-01 01:43:54
Rating: 5
Comment: This place has great customer service. We went into look into buying a scooter. While they do not have a large selection scooter types that they sell on the floor, still their associate took a great deal of time with us explaining how to select a scooter, what the various pros and cons of the different types are, and even assembled and disassembled one for us so we could see how that worked. He even offered to let me test drive one of theirs knowing full well we would not be buying today. And he did all this even though he was walking out for his break when we walked in. Like I said great customer service. This facility is located in the Camelot Hotel right across from the main Disney entrance. I think their main business here is rental for the Disney traffic and also rental for the multiple resorts in the area.
Name: M****** K****
Date: 2018-07-16 20:31:31
Rating: 5
Comment: Ive rented ECVs from One Stop Mobility, across the street from Disneyland, for several years now. When youre in the middle of a theme park, you want to know that your trusty steed will make it through the day. The quality of the scooters and customer service are both stellar. I would recommend this company over all others without hesitation.
Name: R**** S****
Date: 2018-06-24 16:33:13
Rating: 5
Comment: Ive used One Step Mobility (located in the Camelot hotel across the street from Disneyland, Anaheim CA) the past two times my daughter and I took trips to Disneyland,. We rented a stroller for our toddler and a scooter for me. Its much easier than trying to deal with Disneyland rentals, which cannot be reserved. The employees are very nice and even helped figure out how to strap my walker (I needed to walk part of the time) to the scooter.
Name: L***** G******
Date: 2018-05-25 22:43:00
Rating: 5
Comment: One Stop Mobility is awesome and I recommend them to everyone! Not just for those who are disabled or cannot walk or stand for long periods of time. These were fun and allowed us to save our energy to enjoy the sites and atmosphere of all that is Disney!!! Thank you so much!!!
Name: G***** C*******
Date: 2018-03-17 05:40:45
Rating: 5
Comment: The scooter was delivered to hotel and available when we checked in. It was what we ordered. It worked great and very easy to use. Very convenient to get in and out and maneuver. We will use you again next time we are in Disney!
Name: G***** F**** C*******
Date: 2018-01-26 01:59:20
Rating: 5
Comment: I found the best option to rent and use an electric scooter to gain free mobility during my attendance, for two full days, to the Pacific West Engineering Design Trade Show, to be held at the Anaheim Convention Center, on February 2018. When I called to obtain information about renting the scooter, I received prompt, clear, and professional treatment from Joe, a business representative, who kindly explained their product, delivery service, and customer support. The scooter rent for two days is very reasonable, allowing me to confortably attend the event, as I do every year. So, I made the reservation and I am now good to go...!!!
Name: M****** M*****
Date: 2018-01-17 02:19:46
Rating: 5
Comment: Amazing easy, helpful and transparent. Full confidence in their business. Right across the street from the park and they made it super easy...we rented for a full week and they were helpful and went above and beyond to ensure we had an easy and flawless experience.
Name: J***** H********
Date: 2018-01-15 16:48:20
Rating: 5
Comment: Anaheim Scooter Rentals (One Stop Mobility) had the scooter I had contracted for at the hotel when I arrived. I used it throughout the term of the convention I attended. The scooter was reliable, comfortable and provided me with the mobility to attend every session of the conference that interested me, and gave me the opportunity to see a part of San Diego. I would gladly rent from Anaheim Scooter Rentals (One Stop Mobility) again.
Name: R****** B****
Date: 2017-12-23 00:27:40
Rating: 5
Comment: Very helpful staff in setting up the One Stop Mobility Scooter rental for scooter use at Disneyland, good price for 3 days, on time and very convenient delivery/pickup right at the hotel. Excellent choice and I would recommend using One Stop Mobility Scooter rental to everyone who needs a scooter.
Name: M******* G*****
Date: 2017-12-16 18:11:38
Rating: 5
Comment: My husband and i have been renting here for almost a year.. i have never met such a great group of people.. and the prices are AWESOME!!!
Name: K******** F*******
Date: 2017-12-15 17:10:26
Rating: 5
Comment: Best place ever. Prices the same as Disneyland but you can take the scooter in and out of the park. AND they pick it up from your hotel when you are done. The ride is smooth and the scooter can really go fast if necessary, which I didn’t need in the park, but was useful outside the park. Highly recommended!
Name: N*** N*****
Date: 2017-11-27 04:19:41
Rating: 4
Comment: Nice strollers for a decent price. 3 Day rental was $30. We picked one up in the morning on our walk to Disneyland and dropped it off on the last day on our way back to the hotel. Better than Disneyland strollers more space for storage. Directly across the street from Disneyland. The canopy was great for when our twelve month old needed a nap. You can get either a City Mini GT Single or City Mini GT Double if needed. Only thing I wish we had done was book before arriving because they can deliver the stroller to you. The delivery fee is $10.00 for Disneyland Area Hotels. We picked up from their location at the Camelot Hotel.
Name: C**** K*
Date: 2017-11-08 17:38:02
Rating: 3
Comment: The equipment itself was a HUGE win for us, as it allowed us to spend the whole day at Disneyland w/ no fatigue problems. The joystick on the powerchair was really sensitive and it took some getting used to, but other than that it was amazing.That said, the customer service left me wanting. We had called 20min before arrival to let them know our ETA and got confirmation that our powerchair would be ready for us. When we arrived at the Camelot parking lot, the only person working there was out delivering to another customer. I called the cell # listed on the door and left text msgs, but got no reply. We had to wait 30 minutes in the parking lot for the lady to finally show up. Ill chalk it up to poor communication between the main office and this rental location.
Name: A*** H********
Date: 2017-09-18 22:20:06
Rating: 5
Comment: Recently my father was diagnosed with cancer and the treatments were making him extremely weak. I was looking to rent a wheelchair so that he could move around and be able to have some control over what is going on. I contacted One Stop Mobility and an electronic wheelchair was delivered only one day after I ordered and I was so grateful. Unfortunately my father was unable to use it because he was sedated and dizzy. I contacted One Stop and explained the situation and made arrangements for them to pick up. I had signed and agreed to a contract that specified very clearly that there will be no refund. I was simply amazed when I was contacted by the company to let me know that they will refund 50% of what I paid. I was so grateful for their understanding and their kindness, specially because they were not obligated to issue any refund. Its so nice to know that there are people that care and sympathize and have compassion for people like me who have been burdened by overwhelming expenses. Amazing company and people to work with. Thank you.
Name: J** A*******
Date: 2017-08-25 21:20:58
Rating: 5
Comment: Best price and extended hours to make my Disney trip easy.
Name: M**** P*******
Date: 2017-07-20 16:59:15
Rating: 5
Comment: I have been coming to One StopMobility for years, since havingSome health issues. Ever since theFirst year, Summer actually remembered me, made the processEasy,accurate,with a safe scooter.This year was even nicer with doorTo door svc. Made my trip so nice.Means a lot..love you guysThanks.
Name: G******* B*****
Date: 2017-07-04 16:06:08
Rating: 5
Comment: This place was really close to the Disneyland entrance, Eva assisted us when getting a scooter, very friendly. Reasonable prices.
Name: K*** S**** W*****
Date: 2016-11-11 18:15:41
Rating: 5
Comment: Kirsten was very helpful.Scooters were amazing - more nimble than the scooters at Disneyland. And cheaper! CALL THESE PEOPLE!!!Cant say enough good things.
Name: C**** P******
Date: 2016-11-10 21:51:58
Rating: 5
Comment: Easy to sign up, close to Disneyland and California Adventure. They can deliver it to the hotel youre staying at with a days notice. You may leave it at the hotel bellmans desk when leaving. Can take the scooter into your hotel room. Instructions are given to charge and take care of unit. Easy to drive and move around. Made getting around Disney complex much more enjoyable. Also gets you moved to the front of the line on some rides when you have a scooter. Id get a scooter from One Stop Mobility the next time Im in the Disney complex.
Name: E***** K******
Date: 2016-10-01 22:26:52
Rating: 5
Comment: I loved my scooter. So easy to drive and stopped on a dime. It was waiting for us at the hotel. I was afraid I couldnt handle it but I had no problems. Got pretty good at backing into elevators, turning around and zipping down ramps.I will definitely tell others and hope to need it again on another trip.
Name: w**** l*****
Date: 2016-09-02 21:51:10
Rating: 5
Comment: I have rented from them three times. Solid equipment, & sales rental knowledge was great.Ill see them again in October.
Name: C***** H*******
Date: 2016-03-14 12:57:56
Rating: 5
Comment: The best place to stay when you go to Disneyland. Just in front to Disney and close to the food restaurants, you dont even need to move your car until you go your home... I totally recommend this place!!!!
Name: T** B******
Date: 2014-05-01 17:39:21
Rating: 5
Comment: Cheaper than Disneyland, fewer restrictions (you are allowed to go to Downtown Disney), and they have great service. Weve rented twice for my pregnant wife and had a more enjoyable time in the park. Worth every penny and this is a great place to rent from.
Name: A***** U****
Date: 2024-06-16 19:29:17
Rating: 5
Comment: Excellent service people in there very cooperative very friendly highly recommend everyone come here and rent from them