Kerbside pickup
Yes
OReilly Auto Parts in Ann Arbor
Categories
Location on the map
Ann Arbor, Washtenaw County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 734-996-4100
Site: https://locations.oreillyauto.co...
Site: https://locations.oreillyauto.co...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8:30AM–8PM
OReilly Auto Parts in other cities:
Comments (140)
Always helpful. Ive been to all the parts stores and hands down, theyre the best by far.
Employees are amazing! I didnt catch the names of the guys working tonight, but they are lifesavers! Thank you so much!
Someone needs to educate the young lady working there the morning of May 16th. I appreciate that she wants to push her liberal agenda but fact was the mask mandate had been lifted by the state if you had been vaccinated for 2 weeks. She seemed to think that her sign on the door superceded that. She was rude and obnoxious. I do not plan on returning to this store. I realize it is hard to find help these days but Orioles you can do better!
Just had the most helpful person cash me out. Went out of his way to see if there was anything else that I need or he could do. Very kind courteous and professional. I would definitely shop here again.
Very good service. Answered phone promptly. Understood my need for a battery. Made sure I understood arrangement with core charge. Verified part in stock at good price in middle of polar vortex. Pulled it out and put my name on it. Offered assistance and cheap parts to install and maintain it well.
I asked for a paint color for my Ford and they said oh yea that will work for it. When i put it it wasnt the right color, I came back and told them that. they said oh we cant replace it for you, the next day I went there I asked someone to look for my car so I know what kinda of clear coat should I use because I dont know a lot about it and its their job to help. The girl said this will work and she gave me spray and my car got clear coat and is mussed up. They should have gave me the brush one. I will never ever go back there not honest and all they want is make money without being honest or trying help or even look at my car.
They were awesome! Very Helpful. Had what I needed. In and out in no time.
Wasnt busy. Told me that they would get me the part I needed by 11am and they did what they said they would. Friendly but not overly friendly staff.
Today I called OReilly to price check a few items. It was a great experience considering the facts of my encounter with Sarah. She is very pleasant over the phone an did a wonderful job in assistance to find products. She was so professional with accuracy that it convinced me to come make my purchase. Furthermore I am so very pleased with my services. Thanks Sarah
Had what I neeed (a battery for my keyfab) and they even put it in for me :) Nice folks
Always get what I need. And if they dont have it they can get it. Assistance at this shop is also good 👍. Talking from personal experience.
The young woman at the counter was a great help very knowledgeable and steered me to the right product.
Auto part stores just dont have what they used to carry and often times their prices are way higher than online. I can get some basic car care stuff here still.
Extremely rude customer service. The manager, Tanya, treated my mom disrespectfully when she had questions about a recent purchase. We went to AutoZone instead, where they were receptive to our questions and concerns and we purchased an alternator there instead.
Able to help with everything. Fixed my battery, find posts for my scooter. Really helpful people.
I went in there just trying to warranty my battery that Id only had for about 6 months, that also has a two-year warranty on it, I tell them that Ive gone through five of their alternators and Im on my third battery of theirs. They explain to me that i may have a huge electrical problem, I explained to them that I havent had any trouble since putting in an AutoZone Duralast alternator, but that my Snap-on diagnostic tool is telling me that my battery is between 35 and 50% life and that I just trickle charge it to try that make it work but that my car is still trying to stall out and its still reading between 11.5 and 12.5 for the volts of my battery while operating. At the end of the day, I went in there knowing exactly what I needed, but what I was given was an attitude that I didnt know what I was talking about it and that they could not help me, worst part is this was the store manager. Literally said well our battery tester is reading that ots fone so you have a major electrical and you can chalk that up as human error, meaning you. Save yourself a headache and just go somewhere else.
Their customer service is very unsatisfactory. They front end acts as they are doing a favor ringing up your purchase. I was so upset at their attitude that I left and gone to Advance Auto Parts to make my purchases.
Keith is the best at what he does!!
Customer Service was right at the counter and asked what I was needing to take care of. No pressure with trying to sell me something I didnt need.
Been to a few different locations and im sure theyre all the same basically but i pulled into 1 in ann arbor, off liberty the other day becuz i was on my way to an appt and my windshield wiper had fallen off. I went in and asked if someone could help me put it back on as i didnt know how... the girl behind the counter immediately grabbed a small box of clips and yelled out that she was going outside to help a customer... i was very much appreciative, she didnt know i was running late, but the point is, she could have looked for someone else to help, told me that they couldnt or didnt do that kind of thing, etc... i was very impressed with her kindness!!!!
Very helpful guys here. They seem to know their stuff and their customer service is great. Cant say the same for all OReilly locations, but this one is solid.
Always a good experience with these guys there all amazing Tiffanys a great manager and Keith always knows whats going on and always steers you in the right direction
Good customer service… They were very friendly and accommodating. Even help me change my lightbulb.Fast and friendly for the win!
Friendly and fast customer service by all the employees plus the parts we needed were in stock. Made for a good experience.
Im a senior women and needed help as recent shoulder surgery could not hole up hood. Curtis was soon helpful. Awesome service
Very helpful staff, good selection. They will run diagnostic codes for free which is a huge help for doing work on your car without a mechanics help.
I actually love the help this staff gives. They have been great with advice whether they have the part you need or not.
Corey helped me. He was a very professional and nice person. Its the customer service that keeps me going to OReillys to buy my parts.
Good and helpful people, can get you most parts in store or next day
Very helful staff. It is my auto shop of preference in the AA area
OReilly Auto Parts has really good prices and excellent service staff. My family does not buy Auto Parts anywhere else.
Very helpful! Greet you when you walk in and they ask how they can help!
The selection is decent but I find lower prices on accessories and fluids at some of the area big box stores.
Called on phone and they were awesome - researched my need, confirmed the part, and set aside for me to pick up. Friendly and effective.
The representative checked my cars battery at no charge, recommended his favorite tool in the world an oil filter wrench that grabbed the filter ever tighter as unscrewing force is applied, a universal 3-jaw oil filter wrench.
Very solid auto parts store. They have descent knowledge but very good customer service. They will try their hardest to help.
Salesperson very attentive. Answered questions and showed me opions available. Very pleasant experience.
Their prices are a little high, but they have a lot of items. Their staff is very friendly and willing to help you in whatever you need.
Where u find the we dont have that part at other stores they got u coverd
Needed to have strength of battery tested. Extremely helpful and knowledgeable. Great experience.
Super friendly, took the time to help and made sure u had everything I was looking for
Awesome store...but some of the staff are not careful of important details. They should utilize active listening skills
Good to great service. The counterwoman who helped me was there and back before I even got to the counter!
Good inventory, especially if you go online or call ahead. They can usually get stuff daily!
Bad customer service from the man with the mustache.I would like him to not give so much attitude.Overall good experiences here.
Reasonably competent help. And they had what I needed in stock for an older car.
Very helpful staff. They installed new wiper blades for me and helped replace brake light.
I needed a battery and they said they would have it in by 2. I came back and 2 and they said they would have it by 3:30. I came back at 3:30 and they said they wouldnt have it in until tomorrow. Watch out they lie. Horrible service, by indifferent employees.
They got the part I needed delivered same day. Great service, friendly people.
Always a pleasure!
Although it is a rival store, the person was very helpful in my visit
Great shop. Staff is helpful, not pushy, efficient.
Staff was helpful and they had the parts I needed for my Ford.
They have always helped me find what I need, including installing a car battery for me in 10° cold with snow. Theyve got my business!
Very helpful, even on with my never ending questions.... show them respect and get it double in return.
Service was ok. Took a while to get a windshield wiper. Good auto shop though.
Not the best place I stopped going here because all the parts I bought had to go back because they were bad and it cost me a lot of money
My goto auto parts store mainly because of the friendly and helpful service.
Usually have what I need at a good price. Staff knowledgeable.
I like the store, just dont like some of the workers. Knowledge must come with the side effect of rude.
Good car parts store with good customer service. Tool borrowing. Good sales.
Great people. Fast and friendly service
The employees at this store are the best and my business wouldnt make it without them!!
Awesome place. Customer s e rvice is S l o we.... Be prepared
Staff is so much better here than at Auto boned across the street.
Decent prices, excellent service and very helpful and knowledgeable staff.
Wonderful people, helps out installing and answering all your questions!
Great service, very knowledable, super helpful.
Very helpful and nice staff. James helped answer some questions on fluid types.
Very helpful and beyond kind to their customers.
Well stocked but if theyre out, theyll have it the next morning.
Usually has the parts I need at decent prices.
The manager was rude to me and wouldnt accept my return despite the store selling me a part unusable with my car.
Great guys and gals there. No upselling, just the parts that are needed.
The best customer service, top notch management..Sara
Very cheap product, set of two brake pads didnt even come with clips
Staff was awesome and got me exactly what I needed. Thanks Eric!
Guy was really nice helping me with my car.
Friendly service with everything you could want
They have what it need most of the time if not they order quickly
Helpful staff, good selection. Friendly too.
Good customer service.
Good quality parts but the prices are higher
Checked check engine light for free. Very pleasant staff
Fast knowable service and the lowest price garenteed
Kind associates. Helpful.
Very helpful and knowledgeable staff.
Very friendly, helpful staff.
Pleasant interaction with staff.
Extremely helpful and knowledgeable employees
Great place to get parts.
Customer service was great!!!
Always helpful and calm workers.
Helpful staff and very knowledgeable!
Keith is AMAZING!!!
They had what I needed, and helped install it.
Helpful in every way!!
Helped fix my wipers at no cost!
Staff is friendly, helpful, and knowledgeable
Keith and Jackson are great!
Knowledgeable people and good pricing
Always helpful staff here.
Typically has the auto parts I need.
Good service and friendly staff
Always professional service
They always have what I nees
They have everything!
Limited selection of replacement mirrors.
Fast, friendly, and knowledgable!
They had everything that we needed.
Needs helpful employees
No bathroom but quick service
Very helpful staff!
Slow customer service
Best advice and service
Jackson is a life savior !!!
Great service.
Helpful staff
Great service
Helpful customer service
Friendly and helpful
Helpful and nice
Friendly staff!
Been going there
Best in area
Fixed my car
Very helpful
Friendly
Fast service
Perfecting
Total reviews rating 4.3
140 Reviews for OReilly Auto Parts 2023:
Review №1
2022-06-27I guess its hit or miss. Sometimes I call and its obvious the parts clerk just wants to get off the phone as soon as possible. Other times, theyre very helpful. Its the same experience when I go in person. Just like anywhere else, you have good, mediocre and lousy employees.My experience at this store is 50% mediocre 25% lousy 25% excellent.Overall, meh!
Review №2
2022-06-09Great service. They helped me get the exact part I needed and it was cheaper than I thought it was going to be! Win, win.
Review №3
2022-06-23Very good experience....the guys went above and beyond just being real and as helpful as can be. Much respect for the night crew 😊!!
Review №4
2022-06-14Dont care for this place cuz the manager has been rude to me more than a few times on warrantys on parts so its rare for me to ever go there any more. in pinckney
Review №5
2022-02-11If only there was a good, or any, auto parts store on the north side of town. Been coming here since Murrays and havent had complaints in all those years. Prices are good and service has always been great for me.
Review №6
2022-01-26The staff at OReillys is always been helpful and Im so glad they are still in business. Over the years as a single woman with no mechanical abilities I have had assistance with wipers,batteries,oil,cleaners,an numerous things that would have cost me so much more if I hadnt had their help. Thanks,Kal
Review №7
2022-07-01Very kind customer service. Very helpful. Thank you.
Review №8
2022-04-23Most auto parts. Competent staff. Clean store. Reasonable prices.
Review №9
2021-12-05People here are fantastic helpers. Super kind to the last mile. Prices are affordable like any other OReillys branch. Sometimes this store carries great buys.
Review №10
2021-02-14I visited the store on 2/10 and had an excellent customer service experience. I needed to purchase replacement windshield wiper blades for my vehicle. A gentleman named Ray showed me the proper blades to purchase and quickly volunteered to install them, though I didnt even request it. I was there less than five minutes. Highly recommended!