Pacific BMW - Collision Center
Address: 901 S Brand Blvd, Glendale, CA 91204, United States
Phone: +1 818-552-4735
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Phone: +1 818-552-4735
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Gender-neutral toilets, Mechanic, Toilets,
Crowd: LGBTQ+ friendly,
Planning: Appointments recommended,
Category: Auto body shop
Rating: 4.8
Site: https://pacificbmw.com/collision-center
Worktime:
Rating: 4.8
Site: https://pacificbmw.com/collision-center
Worktime:
Day | Time |
---|---|
Monday | 8 AM–5 PM |
Tuesday | 8 AM–5 PM |
Wednesday | 8 AM–5 PM |
Thursday | 8 AM–5 PM |
Friday | 8 AM–5 PM |
Saturday | Closed |
Sunday | Closed |
Name: D**** Y**********
Date: 2024-06-05 21:40:58
Rating: 5
Comment: Ive encountered a lot of unconventional situations with my car, including hidden damage that was not discovered until months later. Ive had 4 total claims/repairs done here over the last few years, and no matter what comes up, the body shop manager Andrew makes absolutely sure that Im taken care of, that everything is made right at the end of the day. Its easy to communicate and get updates by just texting them. The staff explain in great detail the challenges & nuances of communicating with various insurance carriers, setting my expectations appropriately. Ive always felt they fight in my best interest, even when insurance companies try to shortchange us. In some scenarios, they even coordinate seamlessly with the nearby service center, going so far as to move my car between the two facilities for me so that I only had to make one appointment, one trip.
Name: M**** P****
Date: 2024-05-22 16:39:57
Rating: 5
Comment: Excellent work and team. Second time using the body shop, and again can’t ask for better service. Strongly recommended
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Name: E**** S********
Date: 2024-05-11 01:17:52
Rating: 5
Comment: Couldn’t be happier with the service I got. Appreciate the whole team for helping me throughout the whole process!
Name: S***** E******
Date: 2024-05-06 00:06:24
Rating: 5
Comment: Someone tapped my rear bumper and left white paint on my new car. I made an appointment at Pacific BWW Collision Center and they quickly and efficiently restored my vehicle to its original condition . I was very happy with their workmanship and professionalism.I highly recommend them!
Name: J***** C*****
Date: 2024-05-03 03:05:20
Rating: 5
Comment: I have been to this collision center a few times throughout the years for minor collision repairs to my other BMW vehicles. This time it was for a more complicated collision repair to my X5. As usual they went above and beyond my expectations. They were very informative and helpful and made me feel comfortable every step of the way. The staff was great, the manager Andrew, even spoke to me and explained in great detail what would be most beneficial for me in terms of dealing with the insurance companies. The collision staff, Horalia, Jason and Justin kept me informed every step of the way as far as the repairs that were being done to the vehicle and provided updates on the completion date of the repairs. Suffice to say that I will never be taking my BMW’s anywhere else. Thank you BMW collision for properly repairing my vehicle and for doing an excellent job.
Name: L* M***** F******** A*******
Date: 2024-05-01 18:07:14
Rating: 5
Comment: I was very impressed with the work that was done on my car, particularly for the good service i received at the time of picking up my car, a young man who was very gracious and helpful. it was like dealing with BMW in the old times.P.B.
Name: R** G** R******
Date: 2024-04-09 05:06:32
Rating: 5
Comment: Great services and professional staff. My car looks, feels and drives like brand new.Thank you all for the excellent job!
Name: S****** T*****
Date: 2024-04-02 15:56:29
Rating: 5
Comment: The staff is great. They always provided an update and made the insurance process smooth. Awesome customer service.
Name: N**** B*****
Date: 2024-03-05 08:25:08
Rating: 5
Comment: I would highly recommend the shop to anyone for repairs for their Bmw as I have had two of mine in for bodywork after accidents.. on both occasions, the work was completed in a timely fashion, and the work was of the highest caliber. The paint work is as good as you will find outside of the factory, and the entire experience was a pleasure as everyone is a total professional at this shop. But I was blown away when I brought another judge new vehicle that was not a BMW, which needed a minor paint correction.Andrew, the manager was super helpful and told me he could take care of it no problem.I would’ve gladly paid for the job, which was probably a two or three hour job, but Andrew told me not to worry that I was family, and that they would take care of me . They finished the job a few days later after I made an appointment and just like my Bmw’s the work was perfect and it looked brand new again. I’ve been to many body shops over the years and also to another Bmw collision center in Los Angeles but I did not have even close to the experience or the professionalism that I experienced here.Head and shoulders above the rest I would take any vehicle here, no matter how expensive and have all the confidence that it will be in good hands. Thank you Pacific Bmw!
Name: C****** E****
Date: 2024-02-21 04:11:55
Rating: 5
Comment: What an incredible place to get work done on your car. My insurance company worked with them but it was each and every person that I had contact with was pleasant and professional.
Name: t** l**
Date: 2024-01-30 05:54:40
Rating: 5
Comment: Great shop great customer service
Name: Y****** C***
Date: 2024-01-24 03:48:03
Rating: 5
Comment: All of the staff was very professional. Also, overall, all experiences with Pacific BMW during the waiting time for car repair are delighted. Thank you!
Name: L*** T*****
Date: 2024-01-08 21:46:59
Rating: 5
Comment: I got rear-ended in my brand new car, so of course, I wanted to take it somewhere that I knew would leave it looking like it was still in brand new condition. I chose Pacific BMW Collision Center and could not be happier! Insurance was a bit of nightmare to deal with, but Pacific BMW was incredibly helpful, reaching out to the insurance company on my behalf when the insurance was not responding to my calls. Everyone I spoke with at Pacific BMW was very helpful and they gave me a nice loaner vehicle while I waited for the repairs. Big thanks to Jayson for his patience with my many, many questions! Everything was so smooth and seamless and my car is in pristine condition! I added on the executive car wash and I’m so glad I did. It was the perfect touch to get my car feeling and looking good as new.
Name: W****** H******
Date: 2023-12-26 18:31:40
Rating: 5
Comment: Very pleased with the professional precise repair. Everything is back to Bmw specifications. Thank you.
Name: E*** B*****
Date: 2023-12-19 00:19:04
Rating: 5
Comment: Like driving away from a showroom.
Name: R*** M*******
Date: 2023-12-05 02:52:09
Rating: 5
Comment: Excellent work and service
Name: M****** G*****
Date: 2023-12-04 18:36:09
Rating: 5
Comment: Good and smooth service, very professional and even the staff are nice especially in the front line Jason and Oralia, they keep you updated for your car 🚗 thank you guys and godbless more power
Name: J***** C***
Date: 2023-11-29 00:09:53
Rating: 5
Comment: Both Jason Espinoza & Oralia made the process so seamless and effortless. They were both so professional and communicated the progress of my vehicle every step of the way. I definitely would recommend them to family and friends.
Name: R*** S*****
Date: 2023-11-26 19:18:43
Rating: 5
Comment: From Start to finish, everyone was great. The whole process went so smooth. Daniel and Jason were amazing.
Name: J*** R******
Date: 2023-11-21 05:02:27
Rating: 5
Comment: From beginning to end, everything was great. I could not be happier because the entire process from check--in to pick up ran very smoothly. I could not be happier.
Name: A***** B
Date: 2023-11-16 21:07:13
Rating: 5
Comment: Beautiful work done quickly. Communication was clear and consistent.
Name: J*** A******
Date: 2023-11-12 05:00:40
Rating: 5
Comment: Excellent service. Excellent people. Excellent workmanship. Was extremely happy with taking my car to Pacific BMW for my cars bodywork. Highly recommend them.
Name: M*** S****
Date: 2023-10-11 00:57:13
Rating: 5
Comment: Great work- meticulous and thorough! Excellent customer service and clear communication. It took a week and half but it was worth it to get it done right the first time.
Name: D******* M*****
Date: 2023-10-07 01:08:50
Rating: 5
Comment: Friendly and welcoming staff. Very professional, and the work that’s been done on my BMW X5 is great and spotless. Clean inside and out when you pick your car! I’m very impressed!
Name: C****
Date: 2023-09-21 04:10:56
Rating: 5
Comment: The best service!
Name: A***** K***
Date: 2023-09-14 21:32:40
Rating: 5
Comment: Pacific BMW Collision Center is a collective of skill, precision, achievement, and heart. If you love your car and you want it to look that way, these guys can make it happen. My car was vandalized and they not only removed spray paint but they rewound the clock and returned my X4 to a better condition than Ive ever seen it. If the car you love is not a BMW for some reason, I really hope they also work on other cars because Ive never in my life seen another body shop achieve what they can accomplish. In addition, their customer service is exemplary. They are aware that youre coming in to see them because something unfortunate has happened, and they are kind, warm, and genuine, all while being professional and direct about your various options. They are problem solvers who are on your team. The work they do is at the highest end of quality and they are proud of it, so they can detail every step and why each part of the process is necessary, there arent any vague unexplained charges.Finally, Excellence isnt cheap. Leaving your car at a body shop knowing the only surprise will be how much better your car looks than you thought possible is a feeling of security that is well worth their rates. I dont know about you but if my bill reflects true excellence theres no better deal.
Name: M****** J****
Date: 2023-09-07 16:45:37
Rating: 1
Comment: Very Disapponted.However, the chicks are hot. The guys are cool, but I think they forgot were in a recession cause they tried to charge me 4x what the non dealer spot down the street charged me. 👎🏻
Name: O****** A******
Date: 2023-09-02 21:35:06
Rating: 5
Comment: If you have a BMW that had some body/paint damage, this is the place to go in the LA Area. They only follow specific BMW factory guidelines and processes to fix the car, which is relevant through out the whole repair process from start to finish.Customer service and communication process was excellent, from getting text messages telling me in what stage of the repair process my car was, to the communications and customer oriented attention from my assigned body shop estimator, Daniel.All in all, very good experience in the unfortunate event your BMW, new or old, needs bodyshop repairs.
Name: A*** H******
Date: 2023-08-27 19:21:18
Rating: 5
Comment: I recently had to repair two rear bumpers of two bmws I own. Both times it was pleasant experience. Both of my cars turned out great, like it’s never been repainted. One of my cars has a special paint and I was worried that it won’t look the same as it originally was, but it does look identical to the body other parts of the car.The staff was friendly, and kept me posted all the time. Also, I recommend the rental vehicles while your car is in the shop. You can still drive a BMW and they bill the insurance for you. You don’t have to reimburse your money after.If you want to repair your BMW properly, this is the place to go to!
Name: S******* R****
Date: 2023-08-25 21:38:03
Rating: 5
Comment: Great quality place to get your car taken care of properly, Andrew the shop manager has excellent communication with you all through the process and sets expectations upfront and transparent. I’ve came to them 2x and have been satisfied with the service and work.
Name: J**** L****
Date: 2023-08-17 14:29:57
Rating: 5
Comment: The service, quality, and communication are all 5 star. Andrew and his team worked quickly through the process and delivered a great repair. I wouldnt take my M5 anywhere else.
Name: T** S******
Date: 2023-08-11 18:37:49
Rating: 5
Comment: The best in the business! Driving in LA, accidents are inevitable. The stress stops there.They make me feel safe.I always send my car to these guys. Their communication and professionalism are top-tier.My car comes back to me like brand new every time! Fully charged and clean!I’ve trusted them with my cars for over a decade!
Name: P**** K******
Date: 2023-08-09 22:08:39
Rating: 5
Comment: Very pleased with their work. Vehicle looks as good as new. Took longer due to vehicle being new on the market, OEM parts not readily on the marker for the particular vehicle, but very transparent about the whole process. Even organized for me to get a loaner while the vehicle was in the shop. Excellent customer service too. Glad I chose this repair shop.
Name: M*** B
Date: 2023-08-03 18:33:34
Rating: 5
Comment: Great service, they fought the insurance company to get OEM parts and my car looks great.
Name: A** G
Date: 2023-08-01 01:40:24
Rating: 5
Comment: Impeccable service and repair. Thank you Pacific BMW! A dream to work with from start to finish.
Name: s***** c***
Date: 2023-07-03 17:00:57
Rating: 5
Comment: Wonderful experience every time at BMW in Glendale, the customer service is great,every one is very professional and respectful and I feel confident on the work they do on my vehicle is safe and honest
Name: J******* R*****
Date: 2023-06-30 16:10:07
Rating: 5
Comment: Car is good as new after repairs! Took a little longer than expected so they made sure to keep me updated the whole while and to give me a courtesy vehicle during the repair process.
Name: c***** h*****
Date: 2023-06-29 15:47:17
Rating: 5
Comment: Excellent customer service
Name: K**** T*****
Date: 2023-06-17 04:03:48
Rating: 5
Comment: Great service. Super communicative. Easy all the way round.
Name: K******** R****
Date: 2023-06-07 19:23:54
Rating: 5
Comment: I had an accident, and now my car looks brand new. BMW pacific collision center did a very good job!!And I got a text message weekly with the status of the work being done. They completed the job soon.
Name: L***** S*****
Date: 2023-05-31 21:06:10
Rating: 5
Comment: Very detailed and professional. The only thing that is not the best is the wait time that I had for my vehicle….But you can’t rush perfection….
Name: H**** G***
Date: 2023-05-30 05:29:05
Rating: 5
Comment: A work of art in the restoration of my BMW
Name: y***** v****
Date: 2023-04-20 03:32:48
Rating: 5
Comment: Excellent job 👏
Name: E*** (****** V******
Date: 2023-04-18 02:03:16
Rating: 5
Comment: The staff is super professional .... and my car looks as good as the day I got the keys! Thanks Team!
Name: N*** D********
Date: 2023-03-13 21:07:42
Rating: 5
Comment: I went there twice already and I keep coming back because I like their services. I give them a five stars of their superb workmanship.
Name: Y****** C*****
Date: 2023-02-09 23:51:39
Rating: 5
Comment: Amazing service! Staff communicated at every step of the process. Their work is impeccable.
Name: C***** M*******
Date: 2023-01-30 22:31:41
Rating: 5
Comment: Reliable service. Great customer experience.
Name: J*** C****
Date: 2023-01-24 18:32:25
Rating: 5
Comment: I had an excellent experience at Pacific BMW collision. The staff was very professional, helpful, kept me informed thru the entire process. I would absolutely use them again.
Name: D*****
Date: 2023-01-06 15:41:27
Rating: 5
Comment: They did a fantastic job all around. The process was extremely smooth. They were clear about timelines and set appropriate expectations. My M3 has never looked this good! Silverstone Metallic is hard to match/blend and they really knocked it out of the park. If I am unfortunate enough to need collision repair in the future, bringing it to the Pacific BMW Collision center is a no brainer. They use all OEM BMW parts and the quality of their work, in my opinion, is equivalent to or better than what rolls off the assembly line. Their staff is knowledgeable, friendly, and chill. 12/10 would recommend to a friend.
Name: C***** S******
Date: 2022-12-22 21:09:25
Rating: 2
Comment: Sent vehicle to fix damage in a fender, it took one week to determine that a part was required to be replaced based on BMW standards [part that was in stock at the time]. Then they hurried to perform the correction without proper communication or updates and leaving the vehicle with new damage that was partially obscured as a last minute sprint. Not what you expect from a BMW certified dealer-body shop
Name: T** N******
Date: 2022-12-08 17:51:56
Rating: 5
Comment: Andrew and his team were responsive and kept us appraised of the progress on our repairs. Our insurance company was a bit slow and Andrew and his team helped us navigate that. They were honest and did not over promise.
Name: R****** K******
Date: 2022-12-06 18:53:16
Rating: 5
Comment: They had to wrangle with the insurance company which took some time but they did an excellent job on the car and kept me informed all along the way. I would happily use them again.
Name: R**** H
Date: 2022-11-24 04:32:35
Rating: 5
Comment: Very good customer service, I was updated for each step my car was going through and I’m really happy with the outcome, my car looks like the same before the accident.
Name: J***** W*******
Date: 2022-11-22 15:20:46
Rating: 5
Comment: The team did a great job on my 7 series in replacing several parts on the front of the car (bumper, grille, lights, etc.), painting to a precise color match, and removing a small yet significant dent on my right side to restore a smooth surface. The staff (Jayson, Gino, Andrew and everyone I worked with) is professional, friendly and efficient, going above to communicate and provide options. The Adjustor process was made very simple due to this team’s knowledge and experience. Highly recommend.
Name: C**** R****
Date: 2022-11-17 01:34:51
Rating: 5
Comment: Great auto body work after my accident.
Name: V******* V********
Date: 2022-10-08 04:21:02
Rating: 5
Comment: Excellent service. Very satisfiedManager Andrew is very professional with best customer service skills. Thank you again for excellent service.
Name: D***** W***
Date: 2022-09-26 17:46:08
Rating: 5
Comment: The collision center team was a breeze to work with and very friendly. They did an amazing job fixing my car. I live out of state and they were very communicative and accommodating during the entire process.
Name: S***** P****
Date: 2022-08-09 19:13:26
Rating: 5
Comment: Repair on my 530e was flawless and done in a timely manner with zero stress
Name: G***** K**
Date: 2022-07-27 17:38:50
Rating: 5
Comment: Super friendly staff and great body work. My car looks brand new. Thank you so much for the great service you’ve given me from the beginning to the end by keeping me on the loop every step of the way. It was much appreciated. Thank you for providing Uber to pick up my car when it was completed. I highly recommend your place when needed…
Name: T L*
Date: 2022-07-25 23:50:26
Rating: 5
Comment: I brought my car here to replace bumper after accident. Got my car back in a week as promised and it looks like new. Very happy with the service.
Name: M*** S****
Date: 2022-07-08 22:52:24
Rating: 5
Comment: My car has been here more times than I would like to admit. Every time she comes back BRAND NEW. On top of that, they notify you EVERY step of the way. Would NEVER take my BMW anywhere else!
Name: M****** K**** B***
Date: 2022-07-02 02:47:26
Rating: 5
Comment: I have now worked with Andrew and Gino 3 or 4 times on various cosmetic and body work repairs. My first encounter was to repair some scuff marks on my brand new M550i bumper back in 2018. We ended up having to replace the entire front bumper and these guys did a masterful job of color-matching my BMW Individual color (Rhodonite Silver Metallic). The next time I called on them was to color-match my mirror caps and front bumper reflectors (again, perfect!) as well as paint a few exterior bits in high gloss black to set my M550i apart from all the rest. I most recently worked with these guys on some body work repairs and painting that was the result of a minor accident (not my fault). I cant say enough positive things about working with Pacific BMWs Collision Center. From the moment they initially assessed the damage, through the insurance Adjuster process, to final completion, they were in constant contact with me about the status of approvals, ordering parts, and the repairs. Hats off to Andrew, Gino and the techs at Pacific BMW Collision Center. Simply the best!
Name: C***** A H******
Date: 2022-06-28 03:31:46
Rating: 5
Comment: The entire staff was courteous, helpful, and knowledgeable. They kept me informed every step of the way. They made the experience of having the damage on my car repaired there a great one.
Name: N*** I*******
Date: 2022-06-11 13:28:05
Rating: 5
Comment: Excellent experience- Gino was friendly and knowledgeable and he took great care of my car,
Name: T* M*
Date: 2022-05-29 01:13:12
Rating: 5
Comment: Andrew and his BMW-CC Team are great! The entire collision repair process was smooth, smart, detailed, very considerate and saved money and my time. The consistent text/email updates are very helpful: and thoughtfully guide you through a process -expensive, large scale car repairs- which most of us know nothing or little about (thankfully). In my case, the other driver was responsible- which is the less stressful scenario. But there were still a dozen things I needed to know and navigate; and Andrew took the time to explain everything. When you receive the last text message, ...your car is ready, you can be assured that the completed work is stellar. And when Andrew hands you the keys, you know hes being earnest when he thanks you for your business - and adds with a smile, I hope we never see each other under these circumstances again.... Of course hes right: no one wants to be any car accident, let alone two. But that also made me feel a bit sad: because my experience with he and his professional team was so easy and so great!
Name: E**** B******
Date: 2022-05-23 18:53:03
Rating: 5
Comment: Always a pleasure working with them. Had 2 of my cars optic coated and results are always amazing. Staff are great and very accommodating.
Name: V**** K*********
Date: 2022-05-14 15:27:58
Rating: 5
Comment: Very high quality paint and work they done on my BMW X1
Name: B****** B*****
Date: 2022-05-13 22:38:53
Rating: 5
Comment: Awesome service. Friendly staff. Made everything easy and concise.As background, my parked car was hit by a hit-and-run driver and luckily a witness got his plates. The whole process of reporting to my insurance company, filing a police report, tracking down his info/his insurance info, dealing with his adjuster, and following up with the detectives was tedious. Especially because around the same time I was working long hours at work, while also juggling family stuff and planning my best friend’s bachelor party. had little time or energy to devote to more tasks but found myself constantly having to put work in for this accident. I was prepared for the same level of pressure and responsibilities when it came to the repair process.Now ironically I work in auto insurance, so I know that there tend to be parts delays with shops right now due to shortage, and rare that a repair doesn’t take longer than initially estimated.But the repair process was surprisingly quick and painless with Pacific BMW. I did my appraisal, took about maybe an hour and I was on my way. Next day had an estimate and clearance and was scheduled to drop my vehicle off the next week. They took my vehicle in, I signed my papers and they ordered me a ride to the rental agency down the street.It was done within a week, exactly as estimated (granted the damage wasn’t major). No parts delays like I expected. All went super smoothly.100% would trust them with any other repairs or modifications I want done
Name: B*** T**
Date: 2022-05-11 02:12:27
Rating: 5
Comment: Minor fender bender fixed flawlessly. Good as new. Paint match like it never happened. The manager Andrew was very helpful. Great communication, fast service.
Name: j******* p****
Date: 2022-05-07 02:06:34
Rating: 5
Comment: I went there for my car collision . They are attentive and my car is good now. Except my rear mirror cover was remove. I don’t know what is the main cause but I’m still giving them 5 star. They told me to buy new cover and they will put it for free. Time frame given was follow
Name: �****** �*******
Date: 2022-04-13 00:04:24
Rating: 5
Comment: I applied for repairs on an insured event. Ginos manager did everything in the best possible way and in a short spock. The car looks like new. High level of service and warm attitude to the client. Thank you for your work!
Name: A*** O****
Date: 2022-03-02 01:03:43
Rating: 1
Comment: Customer service is mediocre at best. And thats trying not to be harsh. And because the service department has such superior customer service, it makes it even more glaring that they cant take the example of their associates across the street.
Name: M**** C*******
Date: 2021-05-06 19:18:45
Rating: 5
Comment: OUTSTANDING SERVICE! Loved the automated and personal updates each step of the way. From the check-in and pick up of my car I was greeted with professional and kind demeanor. Felt like a VIP! very satisfied with the end result!!
Name: A** G*******
Date: 2021-03-05 15:36:09
Rating: 5
Comment: These people are so incredibly nice, professional and helpful. They have the best BMW customer service, the best BMW repairs. I hope I dont need them anytime soon, but knowing they are out there would bring some comfort if The Zipper (my cars name) ever got hit.My BMW X3 is my first German car and my first non-Japanese car. Driving it brings me joy, and it is in its 9th year, so it has served me well. But there have been a few disappointments. The cover on my glove box peeled away from the metal base, after warranty of course. Having it glued or trying to fix it myself didnt work long term. (Its a thing for older models. Google it.) It had gotten so bad this year, the hanging vinyl took over the front passenger side. I had to do something to get ready for a road trip with my husband. Unfortunately BMW was completely out of my part. I was able to find it from a third party source after communicating with the team here and having them look worldwide to try to help. I was just so impressed that they were willing to help me even when there wasnt a profit in it for them. They were so much more helpful and smart than all of the other dealer shops I called. And when the part came in and it was more difficult than I realized to install, they actually were willing to help me and replace the old door cover. With all thats going on these days, it was such a comfort to get this help so I can get out of the house and on the road. Thanks guys!!!
Name: B**** B****
Date: 2020-09-15 08:49:17
Rating: 5
Comment: Great experience. They took care of everything
Name: A*** H******
Date: 2020-09-10 20:46:11
Rating: 5
Comment: This place stands behind their work. They pulled my grills to paint and the holding bracket cracked and instead of not telling me and slapping it together like every other place would they actually called me and were apologetic and honest about what happened and they offered to changed the whole bumper for a new one and painted the car like brand new again. Amazing job! Thank you Anna and Andrew and the team for your honesty, and your professionalism. Very impressed, if You would fix all cars Id bring all my cars there if you didnt only specialize in BMWs.Stay honest and safe!
Name: m*** g******
Date: 2020-09-07 22:19:08
Rating: 5
Comment: Constant communication throughout the process without over communication, if that makes sense. My car was ready a week early and they even detailed and waxed it. Seriously great work.Thanks again!
Name: J*** S*****
Date: 2020-08-20 19:31:15
Rating: 5
Comment: I had a major repair and Daniel R. and the team in the collision center were so helpful. They took extra time to help me work things out with insurance and seemed to actually understand and keep me very up to date. They were great. The car was beautiful when I picked it up. This dealership knocks it out of the park for me. Both sales and collision.
Name: A*** G*****
Date: 2020-08-12 20:02:39
Rating: 5
Comment: Excellent Repair Shop. I was rear ended on the fwy. Pacific BMW used only OEM parts and did a fantastic job. Not only were they efficient, their craftsmanship is impecable and the finished product leaves me smiling every time i get into my car.
Name: J********* Z********
Date: 2020-07-02 19:25:04
Rating: 5
Comment: I had a great experience having my car repaired here. They kept in contact with me and I constantly received updates. They finished the repairs earlier than promised and the quality was superior. I couldn’t recommend this place more!
Name: B****
Date: 2020-05-11 19:24:00
Rating: 5
Comment: Pacific BMW is the only place I will let touch my car. Ive had to go to them twice unfortunately, and they are Awesome across the board!!!
Name: e****** m******
Date: 2020-02-09 22:44:23
Rating: 5
Comment: Excellent service
Name: D**** A********
Date: 2019-08-08 20:57:51
Rating: 1
Comment: They charge enormous amount of money for repairs and labor. They claim to use bmw certified parts but based on my personal experience I would disagree. Try to avoid this place....
Name: P****** G******
Date: 2019-04-16 19:54:52
Rating: 5
Comment: I have a 12 year old M5 that still looks brand new because of these guys. Andrew, Danny and the guys down at Pacific BMW Collision Center are always super professional and get the work done right and they do it lickity split. I wouldnt take my car anywhere else.
Name: D*** W***
Date: 2019-04-03 18:01:36
Rating: 5
Comment: Kenny is a pro these guys do great work.
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Name: V****** V** B**
Date: 2024-06-29 14:28:11
Rating: 5
Comment: BMW made a very stressful situation easy. They were super friendly, professional and on time. Thank you.