Pacific Specialty Insurance Company

Address: 5515 E La Palma Ave Suite 150, Anaheim, CA 92807, United States
Phone: +1 800-303-5000
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Insurance company
Rating: 3.7
Site: https://pacificspecialty.com/
Worktime:

Day	Time
Monday	8 AM–5:30 PM
Tuesday	8 AM–5:30 PM
Wednesday	8 AM–5:30 PM
Thursday	8 AM–5:30 PM
Friday	8 AM–5:30 PM
Saturday	Closed
Sunday	Closed

Photos

Name: K**** G***
Date: 2024-06-28 17:39:11
Rating: 5
Comment: Jordan and Chelsea are great. They answered all of my questions. They reviewed my claim very quickly and got check out to me within 2 days. Thank you for help!

Name: A****** M******
Date: 2024-06-27 15:29:29
Rating: 5
Comment: Really happy with there Great Service. Thank U again Jordan Klinefelter & staff

Name: R***** S******
Date: 2024-06-26 20:05:40
Rating: 5
Comment: The experience was above and beyond what I expected. Catherine, my representative gave me confidence that was gonna be OK if I had a question I could call her. She was so polite and helping me customer service experience this time. I have recommended this company to other friends that are experiencing the problem I had. Specially, Insurance went above and more. I’m proud to have them as my representative.Ronald Serrato

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Name: j***** u*****
Date: 2024-06-24 13:02:21
Rating: 5
Comment: This was our first claim with pacific specialty. I want to take the time to say what a great asset you have on your team. Her name is Jordan. Jordan was so kind and knowledgeable. Jordan answered all our questions we had and kept us updated on what will happen next. Thank you Jordan for making our house feel like home again. If Jordan is the one assisting your claim, you are in good hands.

Name: C****** J****
Date: 2024-06-19 16:51:56
Rating: 5
Comment: Claim Representative Chelsea was super helpful explaining what Pacific Speciality Home Insurancewould provide to repair my home from a slab leak.I received a check to start the repairs very quickly.Chelsea was available immediately to answer anyquestions and concerns.Pacific Speciality Estimator Jessica Hecklingerarrived the very next day from my initial phone callwith Chelsea. Jessica did a very careful inspectionof my home and answered all questions.Both Chelsea and Jessica provided high qualityservice. I am very pleased with Pacific SpecialityHome Insurance.

Name: d** w*****
Date: 2024-06-12 02:29:24
Rating: 1
Comment: WORSE COMPANY EVER. THEY SEND YOU BILLS AFTER INSURANCE HAS BEEN PAID IN FULL. THEY EMAIL YOU A COPY OF POLICY AND THEN YOU CANT GET INTO AFTER A MONTH. BEWARE OF THIS COMPANY. THANK GOD I HAVENT HAD TO FILE A CLAIM WITH THEM AND YOU CANT SIGN INTO THEIR WEBSITE

Name: M***** M*****
Date: 2024-06-04 23:17:35
Rating: 5
Comment: I have just dealt with Jessica.The field appraiser from pacific specialty insurance company wonderful helpful professional. Also a Elaine in customer service was awesome and helpful.I couldnt have done it without them. Im glad I have pacific specialty insurance

Name: S****** L*
Date: 2024-05-23 11:32:19
Rating: 1
Comment: Worst insurance company ever. premium tripled over the past a few years. Removed coverage on my roof citing it was too old, even though it was completely replaced a year ago. Sent them proof and receipt of replacement, they never bothered to add the coverage back. A tree on my property fell due to rain and high wind this year, they denied the claim on the excuse that the tree fell becuase of “ground movement”. Good luck having any fallen tree covered becuase I haven’t seen any tree fallen without also uprooting with all the soil around it.

Name: M****** V** S****
Date: 2024-05-23 01:31:37
Rating: 1
Comment: I’ll add my experience with a link soon.

Name: L**** M*********
Date: 2024-05-17 18:18:22
Rating: 5
Comment: Ms.Renfree and Samatha are very professional and get job done fast.Will definitely recommend

Name: B***** M***
Date: 2024-05-09 01:53:38
Rating: 5
Comment: First time ever filing a claim on my property. Great customer service was received and all was resolved timely. I’ve had my policy for 14 years already with no issues and they really came through for my family at our time of need.Special thanks to Ms. Chelsea Renfree, claims specialist and Ms. Jessica Hecklinger, field appraiser… I will forever be grateful to both ladies for your compassion, understanding and fast response on how quickly the claim has been handled.

Name: J* m*****
Date: 2024-05-02 22:42:41
Rating: 5
Comment: Sale rep is very nice. Veronica has a good costume service attitude.

Name: S***** G*******
Date: 2024-05-02 00:51:04
Rating: 5
Comment: Rebecca McKenna was extremely helpful all throughout my case. I am extremely satisfied with the service she provided. Thank you Rebecca.

Name: A*** B*****
Date: 2024-05-01 02:20:50
Rating: 1
Comment: One star, the lowest rating, is an extreme complement for this company. The California Department of Insurance in their Homeowners Complaint Composite Report posted on their website, ranks them among the worst, position 40 out of 50, with 50 being the worst, regarding justified complaints. They got an F rating, their lowest, from the Better Business Bureau, And its easy to understand how they got a one star, their lowest rating, from Yelp. Quite literally its companies like this give insurance companies a bad name.

Name: M****** F***
Date: 2024-04-22 04:01:42
Rating: 1
Comment: The worst website. No way to make a payment online in 2024. I received a bill but the website says nothing is due. I’m looking for other insurance and am willing to pay more just for beater service

Name: S****** B*****
Date: 2024-04-09 20:54:43
Rating: 1
Comment: This company sold us a policy and then weeks later came on our property unannounced took took pictures. Told us that we had to fix minor cracks in asphalt on our driveway which never provided pictures of the spot they wanted fix . We fix the issue and they just keep coming up with different stupid things . Never return any of our emails/calls . Horrible horrible company. I would give them zero stars if I could.

Name: J**** B*****
Date: 2024-04-09 20:47:33
Rating: 1
Comment: These people are horrible, after selling me the policy they came to inspect and want me to repave the driveway, because of minor cracks, they suck!!!DO NOT RECOMMEND to my worst enemy

Name: i**** r******
Date: 2024-04-01 20:13:42
Rating: 1
Comment: Horrible Insurance Company. When I asked for advice and presented a hypothetical situation, the insurance representative took what I said as fact, twisted my words and used this an excuse to cancel my insurance policy. They asked for proof of repairs of a hypothetical situation! There are no proof of repairs to present since it was a hypothetical situation. Ridiculous! Frustrating!!

Name: c***** s***
Date: 2024-03-26 18:28:20
Rating: 5
Comment: This was the first time we had to utilize our insurance coverage for water damage. Our Field Appraiser Spencer S. was extremely helpful and helped guide us through the process. Spencer truly made it feel like he was there to help us and answered all of our questions.

Name: a******* s*******
Date: 2024-03-26 18:11:33
Rating: 1
Comment: One of the worst insurance company I have ever seen. They are the biggest scammer running the company. They are scaming people by selling their policy. I filed a claim of my property. First they took so long to respond. And after that they send field adjuster. He took pictures of damage and he told me that company will respond me within week. After 3 weeks when I contacted them, they started saying this is not covered that is not covered. And also they never gave me detail of policy detail. Now right away I will change my policy. I recommend everyone that please dont have this insurance anymore. And if someone is looking for insurance go for good one. And if you have this insurance you must change it before somehow you have to file a claim. Because they are totally scam.

Name: k**** h******
Date: 2024-03-20 05:42:25
Rating: 5
Comment: Its where I get my renters insurance so far so good

Name: V** L*
Date: 2024-03-15 00:42:03
Rating: 5
Comment: Mrs Laura Adams helped me on my first claim with a broken water heater. She gave me good customer serviceOn my second claim, Mrs Chelsea Renfree provided good service also,Thank you so much with all my heart and I am very appreciative.

Name: M**** V***
Date: 2024-03-05 22:56:34
Rating: 1
Comment: Worst Insurance you can have. RUNN. We have been customer for many years. Paying for our multiple polices for years and now that we put a claim it is impossible to get help from them. We probably got the worst adjuster too. She has hang up the phone on my husband twice. Do NOT get your Insurance here!!!Our first claim in years and no one to help us.I have no idea how there is people saying they have good customer service. Our claim was denied within hours without sending anyone to inspect the problem. They sent 2 companies to do inspections of course to favor Pacific Specialty so the claim was denied again. We are on week 3 already. My husband took a general contractor and guess what ??? There is a leak on the back of the shower because of a broken tube.Terrible customer service

Name: K** M*
Date: 2024-02-28 18:43:05
Rating: 1
Comment: Worse and most expensive insurance you can get.

Name: W*** G*******
Date: 2024-02-22 19:44:41
Rating: 1
Comment: Abysmal and unethical company, adjuster Brian Lott would wait weeks, even months to return emails, and his replies were often incomplete and they felt like lies. Insurance companies must understand that they cant just take in premium and not cover losses, it erodes trust in the entire industry. I will be placing my future policies elsewhere and would recommend avoiding this company at all costs.

Name: G***** N******
Date: 2024-02-19 14:33:10
Rating: 5
Comment: In February 2023 our house was vandalized and burglarized. This experienced left my family and I traumatized from the experience. Especially my children, because it was most of their items that were taken.Our claim agent Catherine, was a blessing. She dealt with our claim on any emotional and professional level. She really understood the sensitivity of the situation.She constantly checked in with us, and she made the whole process of recovering our items fast.She quickly helped us regain our items, taking the stress off our already fragile emotional state.Couldn’t have asked for a better agent. Thank you so much Catherine.I would definitely recommend your house being protected by Pacific Specialty Insurance.

Name: j********
Date: 2024-02-13 21:58:46
Rating: 5
Comment: Patricia de la Roca helped me with my insurance claim, she took care of me and she made the process easy for us. Patricia is very professional A plus service, thank you very much.

Name: R*** S****
Date: 2024-02-05 22:35:02
Rating: 5
Comment: Pacific Specialty covers both my primary home and my rental property. Recently there was a wood flooring damage reported by our renters which happened to be caused due to a burst pipe from the upstairs shower. The claim was handled very professionally by PSIC. My claim was handled by Catherine/Jessica and they have dealt with it expeditiously. Especially, this issue being at my rental property, I needed to address this fast and the responses from Catherine/Jessica were immediate through email and phone calls. They are readily available and very responsive. Thank You guys!!!

Name: R****** 2********
Date: 2024-02-04 19:59:09
Rating: 1
Comment: Worst company everWould never recommend a company that calls storage sheds debris.

Name: O*** N*****
Date: 2024-02-02 18:42:28
Rating: 5
Comment: I had a terrible time with my HOA and our property management after a minor leakage. Spencer Sam at Pacific Specialty Insurance Company was the one who turned everything around for me. He was not only knowledgeable and experienced but he understood me situation and handled it with care and kindness. He went above and beyond and connected me to other professionals to start the process of demolition and rebuild. Im so glad I had him as part if my insurance team on my side.

Name: d**********
Date: 2024-01-12 01:23:04
Rating: 5
Comment: I had a good size leak coming from the shower and it led into one of my rooms. It was a day before my father passed while he was in hospice. The timing couldn’t have been worse and I was under a lot of stress. I made a claim and had received Spencer as my claim adjuster. He went out of his way to reassure me things would be fixed in a timely matter. He spoke to me every day and gave me details for each step. He really helped me through this difficult time. I don’t normally do reviews but I wanted to make sure this company and Spencer knows how grateful, and appreciative I am of all the compassion and support they showed me and my family. Thank you 🙏🏽

Name: r* c*****
Date: 2024-01-11 00:46:49
Rating: 5
Comment: Just wanna say thank you so much to Chelsea and Samantha for helping me with my insurance claim on my house. They went above and beyond to make sure I was taken care of as well as follow up phone calls making the process smooth as possible.

Name: M***** M****
Date: 2024-01-10 18:52:53
Rating: 1
Comment: Diana B. or a supervisor, please call or respond to my emails. My home is suffering further damage due to the delay. I’ve been your customer for over 9 years and this is my first claim.

Name: R*** D****
Date: 2024-01-08 15:07:18
Rating: 1
Comment: The worst insurance company ever they dont want new business apparently for high end homes. Inspector wanted me to remove decorative metal on fencing. Maybe they would be happy with plywood. Would never recommend to a friend, save your money and call someone else.

Name: S*******
Date: 2023-12-30 07:06:04
Rating: 1
Comment: This is the worse insurance ever I had smoke damage they had a lady from BioClean come out not letting me know I couldve chosen someone of my choosing. They put chemicals through my home I have 2 small dogs we had to leave for 24 hours I came back to a smell of Chlorine the smell left in a week the smoke smell was back in couches dining room chairs oh & lots of clothes. They THOUGHT I was going to give someone $6K of my insurance coverage to someone they chose THEN tell me thats all they can do we can send them back out I said NO I do not want more chemicals around my family & pets. NIGHTMARE adjuster was Brian Lott dont waste your time if you choose them you Will remember this post

Name: M***** R****
Date: 2023-12-28 20:35:25
Rating: 5
Comment: Needing information regarding my home me insurance I called and they have excellent customer service! Very professional, respectful and knowledgeable. We will continue our business with them. Our family recommend this company 100%.

Name: J******* C
Date: 2023-12-21 20:05:50
Rating: 1
Comment: If I could give it zero stars I would! We had to file a claim for water damage and insurance had approved the contractors to start demolishing flooring and walls everything was great with contractors. They had good communication with accuserve about everything that was being approved just to be told a week later by pacific specialty agent Diana that they would not cover anything. Now we’re stuck with the water damage and demolishing that was done to our laundry room, bathroom and closet with no way of fixing it. Do yourself a favor avoid this company it will save you a lot of headaches

Name: P********
Date: 2023-12-12 18:42:08
Rating: 5
Comment: Was impressed on how my accident was handled by this insurance company thanks to Alexandra Morgan. She made a stressful and uncertain situation easier to handle and kept me informed every step of the way. I can’t thank her enough, out of all parties(companies) involved she stayed in touch the most. Literally because of Alex I will be using Pacific specialty in the future and recommend them to my friends.

Name: C**** K*******
Date: 2023-11-28 20:29:02
Rating: 5
Comment: I am an Independent agent and I write with over 20 different home carriers. PSIC is by far one of my favorite companies to work with in terms of claims, billing, customer service and underwriting. They have their customer service in the United States which is wonderful, you can actually get someone on the phone and they can get something done. Unfortunately, the majority of the people who leave negative reviews dont have a touch on the reality of todays current economy and issues. PSIC is not in control of supply chain, transportation, availability of electrical materials, plumbing materials, building material and labor, just to name a few. These are issues that PSIC has to work with as well as all Insurance providers and customers are just going to have to adjust. PSIC doesnt hire the contractors and skilled labor, they have to wait just like the client does and unfortunately, this is new normal. Be thankful that you can speak with someone in the United States, receive a response in a timely manner and get someone on the phone that is accountable and responsive. While other companies are increasing their rates by 20 - 35%, PSIC is still making homeowners insurance affordable. My Territory Sales Manager, Steve Swanberg is amazing, he responds to my questions almost immediately and he always gets me an answer. I look forward to working with PSIC and watching them grow and offer more products to my clients. My advice to those who are frustrated with their claim, call your agent and get them involved to resolve the issue!

Name: W** B**
Date: 2023-11-28 00:20:56
Rating: 5
Comment: When my property had water damage, I reached out to Pacific Specialty Insurance, not knowing what to expect. Two agents, Micheall Grogan (desk) and Spencer Sam (field) helped me along the claim process. Although there were intermittent periods when it was hard to reach them, both were very nice and explained the process whenever I had questions. The entire process from the initial visit to getting the checks took about 3 weeks, but I felt that the company treated me fairly, including the final settlement amount that was close to my submitted estimate. Overall highly recommended.

Name: D**** B*****
Date: 2023-11-10 17:48:34
Rating: 5
Comment: Hi have to give a shout out to Chelsea, she help me though a very stressful time. even when I wasnt easy to deal with that didnt stop her. She took care of everything for me.Thank you so much

Name: J**** S****
Date: 2023-10-30 21:52:28
Rating: 1
Comment: Im rating this company a one because they did come through and put us in a nice hotel. But we were told that we would be reimbursed for any money over budget that we spend on food. I was asked to take pictures and add everything up. When it came time for the insurance company to reimburse, they reneged on the deal and came up with excuses for not want to pay. Now Im sure all of America knows how bad it is with inflation is right now with a sourdough jack costing 8 dollars.... bad choice for an insurance company!!!

Name: R***** I***
Date: 2023-10-25 22:03:46
Rating: 5
Comment: Great claim experience with both my claim reps on two different claims. Both Chelsea Renfree and Sammantha Hunt were outstanding and VERY HELPFUL ! Both work for Pacific Specialty Insurance Company, Thank You both Robert Ives

Name: S***** K******
Date: 2023-10-17 21:41:26
Rating: 1
Comment: Worst claims and customer service I had ever experienced. The rep they assigned to me, Robbie Bankens doesnt answer or return phone calls or emails and refuses to provide his managers contact info. Try to go direct, voice system immediately drops the call when you select claims.Update: got reassigned to a manager who was competent

Name: a***** a*****
Date: 2023-10-17 20:06:39
Rating: 5
Comment: If ever there was a saving grace for a company, her name would be Jessica Hecklinger. Shes a property field appraiser for Pacific Specialty Insurance who worked tirelessly with me to help me understand a water nightmare in my home. From the first day she called and arrived on the scene she was amazing. I was frazzled, worried, and overwhelmed to say the least, but Jessicas reassuring demeanor, combined with her unwavering commitment to customer care, made all the difference. She consistently made herself available for any concerns, returned messages promptly, and genuinely aimed to assist in every possible way. Jessica doesnt just serve clients; she prioritizes them, setting an unparalleled standard for customer service and professionalism at Pacific Specialty Insurance. Thank you Jessica, you are truly appreciated.Take care.Much Continued Success,Angela Washington

Name: S***** S****
Date: 2023-10-07 18:14:03
Rating: 1
Comment: I am rating this company a one because thats the lowest I can rate it. The reason Im rating it so low is because they dont work on the weekends, and Ive been a loyal customer for almost a decade and when my contractor has a dehumidifier running in my room 24 hours a day causing me to lose sleep and recommended a hotel to my insurance company, due to a flood in my house, they told me Im s o l till Monday which is a holiday so probably Tuesday. My recommendation is find another insurance company which I am in the process of doing.

Name: M****** T***
Date: 2023-10-04 00:49:30
Rating: 5
Comment: I have rarely do any review online, but this time, I must write one because I was so, so impressed by the service of the Property Claim Departments members, especially Sam Spencer, Claim Adjustor and Patty de la Roca, Property Claim Representative!I was so panic when I have a water damage at my house. it was so chaos and I didnt know where to start. Luckily, Sam Spencer and Patty de la Roca have quickly reached out and offered all the awesome advices and professional assistance to me. They patiently walked me thru the whole process of claiming the lost. I have felt so relieved now. Million thanks to Sam Spencer and Patty de la Roca!For all these reasons, I highly recommended Pacific Specialty Insurance Company to everyone!!!

Name: s*****
Date: 2023-09-26 05:06:19
Rating: 1
Comment: Definitely the worst insurance company I know! Two months ago we made a claim. After that, for two months we wrote emails to our claim representative Robbie Bankens, called him, left messages - all to no avail. We even called the office and talked to other agents who promised to forward our messages to Robbie Bankens. But in response - the claim is closed due to the fact that the representative was unable to contact us!!!! This is just nonsense and sounds funny. This company will not help you in any way if an insured event occurs. THESE ARE SCAMMERS!!! Never contact them if you don’t want to be deceived!

Name: B*** P*****
Date: 2023-09-20 18:16:18
Rating: 5
Comment: I am an agent for PSIC and working with Kirk Goetz this morning was awesome. He is very personable, knowledgeable and such a premier representative of PSIC!

Name: J**** W******
Date: 2023-09-15 22:02:14
Rating: 1
Comment: By far the worst experience I have ever had with any company. I received a call weeks ago saying we will be sending funds. No details on my claim or payment. I was told our systems are down and we will call you back tomorrow. 2 weeks later still trying to reach my adjuster. Multiple voicemails left, no answer. Talk about bad faith and times it by ten. Very frustrated. I am relying on this company to repair my home where my children sleep and they just provide excuse after excuse.

Name: P**** A****
Date: 2023-09-12 23:07:12
Rating: 1
Comment: If there was a zero star option - that wouldve been my choice. Im hoping this rating is seen by both upper management, as well as those who are in the market for an insurance company for hire. Please save yourself and go with absolutely any other insurance company. I have never dealt with a more incompetent group of people who work for Pacific Specialty. I have been sitting in limbo for 6 months for repairs to my home which - youd think - they would help with rather than making my life more difficult. But no. What to expect with Pacific Specialty in SoCal / Orange County?... Let me share with you... Zero call backs, it takes weeks to get a response via email, no proactive leadership, and when you do speak to leadership, you get a condescending tone almost as if youre troubling them by holding them accountable. They will try to force their cost savings specialists into your private residence making you think that is how its done. I had my contractor come in after they attempted to steer me away from choosing my own vendors, he gave an estimate, the adjuster goes around my back to ask the contractor to take items off the list to lower the cost and instead of replacing damaged items, they insisted on refinish or salvage. Pretty sure thats illegal. This is that nightmare company you hear of in stories and movies... welcome to Pacific Specialty. How did any of you get into the service industry is a puzzle to me. Pacific Specialty... Your field workers are tarnishing your brand. Consider looking into this... thanks.

Name: S** T***
Date: 2023-09-05 17:31:44
Rating: 2
Comment: Lost checks, unreturned calls, unreturned or ignored e-mails. Some luck with customer service on the phone. Not a big fan so far.

Name: J******* B***
Date: 2023-08-24 19:43:34
Rating: 1
Comment: This insurance company is incredibly fraudulent. They will take the first couple of payments and then discontinue your policy, keeping the money completely screwing you over. Worst company to have insurance with.

Name: S******** D******
Date: 2023-08-23 21:40:37
Rating: 5
Comment: I had water damage at my house and contacted Pacific Specialty. I got Chelsea Renfree as my adjuster. Chelsea made the process very easy. She was on top of it and got my claim through in a fair and efficient manner. Whenever I had questions or problems, I emailed her and was responded to immediately. She helped me with the contractors I had chosen and dealt with them. I totally recommend Pacific Specialty and if you get Chelsea Renfree as your adjuster, you will be very lucky.

Name: P******* T*******
Date: 2023-08-22 17:27:25
Rating: 3
Comment: My fire sprinkler pipe burst flooding the garage; a plumber cannot fix it, so I was frantic not knowing who to call but finally a friend told me to google fire sprinkler repair so, 4 days after reporting the issue to Pacific Specialty finally I found a company to fix the problem which I paid $1398.00. I was told by Chelsea Renfree that they dont cover broken pipes, I was out of pocket for fixing the problem. Also, she came in very low with the settlement to replace the drywall and get the garage back to normal but fortunately for me she referred me to a company they use, so the contractors estimate was doubled what her original amount, but after my deductible, she issue additional monies so that I can get the job completed by the company she recommended.

Name: N***** P********
Date: 2023-08-18 19:23:32
Rating: 1
Comment: By far the worst insurance company ever. Stay away they do not care about customers, and they do not have any valid reason to cancel policies. They sent us all of our information through a portal that we never had logged in. We don’t know how to use and they canceled our policy due to lack of payment which we didn’t know it needed payment. We only found out because of our mortgage company let us know our insurance was lapsed and we didn’t have any. What happens if something happened to our home? What would happen if God forbid something happened to someone in my home. We would’ve never known we didn’t have insurance as they didn’t send any notice or cancelation and as responsible as we are they tried to blame it that we need to go into our portal. The email they sent us do not state, you have a new bill or check your portal or you have a cancelled policy check your portal they just sent notifications about the portal. It’s horrible and Jose along with Cody, are horrible customer service, and I am ashamed at them and how they treat people. Not to mention how long they make you stay on the phone to speak to someone

Name: G*** S******
Date: 2023-08-18 18:33:24
Rating: 5
Comment: Was trying to get ahold of someone for days, finally got through today and Cynthia was VERY Helpful. (Worth the wait) my customer and myself are very happy campers!!! (:Thank you Cynthia (Ext#4914)

Name: M******
Date: 2023-08-17 03:50:16
Rating: 5
Comment: Chelsea R. was great. She made the whole process smooth and painless! Cant recommend enough !

Name: B*** L****
Date: 2023-08-10 18:30:11
Rating: 1
Comment: You cannot have any childrens toys in your backyard or we will cancel your insurance. - Pacific Specialty Insurance Company

Name: R***** C********
Date: 2023-07-24 22:13:22
Rating: 1
Comment: Their telephone service has gone to the dogs. Ive been on hold for at least 15 minutes - and this was after leaving my number for an immediate call back an hour ago. They must have too many customers.

Name: J**** M******
Date: 2023-07-21 23:57:54
Rating: 1
Comment: I give them a -100! Worst company I ever felt with! I submitted a water damage claim for my home in August of 2022 “pacific specialty” processed the claim and sent someone to my home to take notes measurements of damaged areas pictures and so on. The person assured me everything was going to be ok and get covered fully. I get a call from “pacific specialty”a few “weeks”) later saying that the way the water damage happened was not covered by my policy. Very upsetting! THEN WHY AM I PAYING FOR HOME INSURANCE IF ITS NOT GANNA COVER ANY DAMAGES!!!!! A few days pass and workers show up at my home randomly around 6pm talking about we are here to do the demo of your damages and set up an irrigation system to dry everything, I then tell them no “pacific specialty called me and said it was denied and had them call “pacific specialty “ the workers come back (WITH E-MAILS SAYING EVERYTHING IS APPROVED!) HE EVEN GOT OVER THE PHONE VERIFICATION!! EVERYTHING! so they do the demo install irrigation system and complete the demo. I don’t hear from “pacific specialty “ on the follow up to fix everything that that got demolished, so I call them… JUST TO FIND OUT THEY DENIED THE CLAIM The adjusters customer service was beyond HORRIBLE as if she hated her job and was mad at the world! rude! Even the sub contracted company said the same thing! So now I’m stuck with a home that got demolished and never fixed!! Going back and forth with “pacific specialty “ I came to the conclusion that they don’t care about there mistakes and how they affect you and your family’s life I HAVE TO LIVE LIKE THIS WITH MY WIFE AND 1 YEAR OLD BABY!!! Now I’m stuck with a demolished home that cost $25K to fix BECAUSE THE DEMOLISHED IT!! To top it off today 07/21/2023 11 MONTHS LATER THE DEMO COMPANY CALLED ME SAYING I OWE THEM $7K FOR THE WORK!!!!IF ANYONE HAS ANY LEGAL ADVICE I WILL VERY MUCH APPRECIATE IT!

Name: S**** H*****
Date: 2023-07-14 16:31:25
Rating: 5
Comment: Pacific Specialty has given us great service. We are particularly thankful to Chelsea Renfree, who is our claims manager, for all of her help as we have progressed through the claims process. She is very knowledgeable and so professional. She has always been accessible to us and kept us up to date on everything. We are very thankful to her for her service to us. We are also very thankful to Erika Lister who has been very helpful in this process. She is very knowledgeable in the construction industry and has guided our repairs to a successful ending.

Name: N*** H
Date: 2023-07-07 20:36:47
Rating: 1
Comment: Hands down the worst customer service for any insurance company. Steer clear of this joke of a company unless you enjoy calling and never getting an answer. Four consecutive days of waiting for the one person taking calls to pick up the phone. Dont even think about using their useless call back system because that certainly does not result in a callback from anyone. If you have to spend a bit more at another insurance company do it!!!!The first chance I get Im leaving this 1 star insurance company. I have never encountered a more useless company than Pacific Specialty... lesson learned.

Name: J*** F***
Date: 2023-06-28 01:01:24
Rating: 1
Comment: AVOID PACIFIC SPECIALTY!They will find any and every reason to deny your claim! Poor customer service from Angelica Etheridge coupled with awful communication, vague answers and limited correspondence from Heather Wages resulted in them obtaining legal counsel so they could deny a claim. If you care about your family stay away from Pacific & the McGraw group. Pacific is how insurance got to become a bad word - out to take your money and then NOT take care of you! AVOID - DO NOT USE - STAY AWAY - BEWARE - CAUTION

Name: J*** V*
Date: 2023-06-21 18:39:43
Rating: 1
Comment: Worst insurance everThey never answer or return callsThey also dont tell you a lot about your insurance until its time for them to take care of their part, then they tell you that youre not cover for a lot of things.

Name: H**** B******
Date: 2023-06-20 20:23:53
Rating: 5
Comment: I am very glad to be a Pacific Specialty member. I recently had my first, unexpected water loss and I can not describe the emotion of having to go through this very stressful situation. I filed my claim which was very easy to do in just one phone call and I was also able to do it after hours. I was first contacted by Ericka Pinion my desk adjuster promptly and she was very good at going over the details with me and what to expect. Then my field adjuster, Jessica Hecklinger came out to write their estimate. She showed up on early, she was prepared, looked professional and was very thorough in doing her job. She even took the time to explain why she was there what she was going to be doing, answered my questions and was also very caring and kind. Thank you Ericka and Jessica for everything you do and for making this process an easier transition.

Name: f**** c
Date: 2023-06-19 18:11:58
Rating: 1
Comment: The worse customer service ever, actually no customer service at all! The customer service line was a joke, no one ever answers, email never responded either.

Name: J******* C*******
Date: 2023-06-17 02:45:38
Rating: 1
Comment: The worst experience of all .We purchased a home and escrow payed insurance for us.Well turns out our insurance was canceled and we never received a notice about it . Now that we need them they tell us that basically we’re fu&$

Name: R******* R****
Date: 2023-06-16 22:38:31
Rating: 3
Comment: This place is almost imposible yearly ordeal trying to pay my insurance you cant get threw online, phone you can forget it!!!! The worst costoner service i dread this evety year !!!

Name: W****** C**** L*** F******
Date: 2023-06-14 18:22:30
Rating: 1
Comment: Been paying these CLOWNS FOR INSURANCE FOR TEN PLUS YEARS. They hung me out to dry. Im retire living on ssi fixed income and have water damage on my roof and their tricky goofy manipulation policies says Im not covered. YOU PAY INTO these shifty companies for what !!!

Name: H***** C*******
Date: 2023-06-14 18:20:26
Rating: 2
Comment: Used to be great to work with and now I cant get anyone on the phone. I dont get a call back and they dont respond to emails. I understand there are a lot of changes going on, but if they cant even provide basic customer service, then they need to hire more people.

Name: S***** N*****
Date: 2023-06-06 23:37:00
Rating: 2
Comment: Not the best. They are ok. But they are too picky when I needed a repair on my roof they canceled me cause I didnt send enough pictures before and after. Finally got it straight but I would not recommend them

Name: M*** M*****
Date: 2023-05-30 20:22:09
Rating: 5
Comment: Robyn was by far the best insurance claim adjuster and customer service experience I have ever received in any industry

Name: A****** B*****
Date: 2023-05-30 17:57:57
Rating: 1
Comment: I been insured with Pacific Specialty ins. A very short time, I moved to my new home 6/2022 and on 8/2022 have a pipe burst, and my kitchen flooded. I called the ins. Co and they guided me, they order water restoration co. And told me if I had a plumber to call him to stop water coming into the kitchen. This was a Friday 8/18/22 night, so I did as instructed, plumber came on and water was stopped. 5 weeks later they refuse to pay the plumber, also an adjuster came in on the following Tuesday and inspected the damage said he would came back after restoration co. completed the drying process. Kitchen cabinets were removed as appliances and most of the floor . We are now on week 5, adjuster came back week 4 with furniture medic and said they would revise estimate . I have talk with the adjuster and email several time, sent all proof and documentation they(she) requested, and still no solution to this claim. This has been the worst experience I ever had, the lack of care is incredible, I tried talking with management with no luck. I would never recommend Pacific Specialty to anyone one, they just want to collect your premium and forget about you. We are seniors with no use is a kitchen now goingOn week 6. Please think twice before you get Pacific Specialty ins.Update : 5/2023Just got a letter from Pacific Specialty, of Non Renewal Notice, what a surprise, but the cancellation according to them is not for water damage, is for fire ( that we vente had ) yes there’s is been fire in Santa Clarita, but we never had a claim.So I’m getting new insurance, so the new co., advice me to send an email to cancel current policy, but the letter has no email adds so I called the number on the letter and once again you just get NO answer, press this # then this # and so on, never spoke to anyone and got no response. They should no be allowed to sell a service since there is no service by this company. It’s a real shame they are still in business. Who is the running that zoo??

Name: K***** G*****
Date: 2023-05-17 19:35:11
Rating: 5
Comment: I had the opportunity to work with Chelsea Renfree. She was helpful, available, kind and thorough. Her follow through was impeccable and appreciated.

Name: P****** L****
Date: 2023-05-16 22:57:27
Rating: 1
Comment: Well, Im not sure if they want to insure. They canceled me because I had a wood burning stove. I dont have a wood burning stove. Dave Reed Frarmers insurance did not prepare the correct paperwork, and he actually is the reason for the cancelation. He does not pay attention to detail.

Name: A***** T****
Date: 2023-05-15 18:16:47
Rating: 1
Comment: Dont insure with this company. I filed a claim on 6 weeks ago and havent heard anything from their office in 5 weeks. Ive called a dozen times, Ive emailed almost as many. The damage to my home has increased because of their lack of action.

Name: G*** G***
Date: 2023-05-12 00:28:29
Rating: 1
Comment: They accepted payment for earthquake insurance for manufactured homes, then two months later cancelled the policy stating they no longer offer quake insurance. Bizarre.

Name: Y***** M*****
Date: 2023-05-09 23:03:17
Rating: 1
Comment: It has been a terrible experience. I am an agent and switched two clients over to the company, now both have cancelled policies, i am trying to reach the company by phone and no one ever answers, i have emailed the for call back requests and nothing, been stuck for 40 plus mins trying to reach pacific specialty and i have no luck, now i have lost two clients.

Name: c**** b*****
Date: 2023-05-09 19:07:31
Rating: 5
Comment: Pacific Specialty from step one was on top of our claim . We had the water remediation done by Wednesday and the claim inspector was out on Thursday . Jessica was prompt, professional and answered all of my many questions .She processed our estimate immediately and I was able to start repairs . Thank you so much for such great communication all around . When your house is in chaos it is so stressful it means so much to have a team that understands and walks you through it .

Name: M***** V*******
Date: 2023-05-02 17:03:09
Rating: 5
Comment: IS ALWAYS A PLEASURE TO WORK WITH PACIFIC SPECIALTY, IM ALWAYS TALKING TO THEM THRU OUT THE DAY, THEIR CUSTOMER SERVICE IS GREAT, BUT ONE OF THEIR BEST REPRESENTATIVES IS KIRK GOETZ, HIS KNOWLEDGE OF INSURANCE IS ENORMOUS, .HE GOES OUT OF HIS WAY TO HELP AND MAKES SURE ANY SITUATION IS RESOLVE BEFORE THE END OF THE CALL. HE NEEDS TO BE IN THE UNDERWRITING DEPT. HE WILL BE A GREAT TEAM MEMBER TO ASSIST IN THE FIELD.

Name: S***** G*****
Date: 2023-05-02 00:20:03
Rating: 1
Comment: If I can give this Insurance Group a negative 100 that’s what I will give them. Worse customer service, not dependable, nor reliable. When a customer is in need of help they will give you a run around and get back to you after a week. I will request for all the phone calls and recorded phone calls they claim to have had. Our house has a water leak and water damage and never sent anyone to the house. After two weeks they want to send an adjuster when the work is almost complete. Let’s see if they will pay for the damages now. Now they claim that we no longer want to file a claim???? Unbelievable, do not deal with Erica or Brittany who is supposed to be the office manager. An office manager who can’t call because she knows she lied to her customer.

Name: M*** F******
Date: 2023-04-26 22:58:35
Rating: 5
Comment: Brian Young exceeded my expectations and was very attentive to my claim and the process of my claim. Brian Young left no room for anxiety or uncertainty. He was very clear, respectful and worked expeditiously to pay out my claim.1st class service.Thanks!

Name: B****** H****
Date: 2023-04-17 19:27:34
Rating: 1
Comment: This is by far the worst insurance company you can have. Over promise and under deliver. If I could rate a 0 stars I would.This company is taking advantage of my grandparents who are close to the age of 90. Who have always paid on time and have never once made a claim until now and are being rejected due to the negligence of the people that work there. Jennifer Moss being a supervisor will never call you back, Jackie McCoy the claim supervisor will never call you back, Brittany Hopkins will never call you back and Cedric Surell the inspector will come to your house and lie on his report, just so they can make sure that they will NOT cover your claim. The fact that this company is able to take advantage of people that are in their 80s close to 90s and have always paid on time and have never had any issues and never made a claim in the past is absolutely heartbreaking. Pacific specialty Insurance company is by far the worst insurance company you could ever get. Do NOT count on the. To take care of you as they will do the exact opposite. They will take all your money and run and never pick up the phone.

Name: T**** K******
Date: 2023-04-17 14:15:22
Rating: 5
Comment: The best insurance company that I have dealt with for a long time. Very professional caring and knowledgeable staff. I will recommend this company to all my friends and everybody that looking for a top notch insurance company.

Name: E**** J******
Date: 2023-04-14 18:50:59
Rating: 1
Comment: In one word…Terrible. Customer service is non-existent. They do not return phone calls or respond to emails. I’ve left several voicemails and emails for Kimberly Smith (Inside Property Claims Adjustor) and Rebecca McKenna (Senior Claims Adjustor) that have all gone unanswered. Open a claim and they will ghost you once contractors who’ve worked on your claim submit payment requests to Pacific Specialty. This company should absolutely be ashamed of their lack of service and the way they treat their clients. Once this issue is resolved, I will not continue to do business with this company. Word of advice, just go with a more reputable company even if it does cost you a little more. You don’t even get what you pay for with this company.

Name: x** s****
Date: 2023-04-13 00:37:34
Rating: 1
Comment: Horrible customer servicebeen insured for 25yrs this last year a nightmare!Ive been trying to get in touch with them for over 3 weeks.2 1/2 to 3 hour wait times, terrible training, no idea how and what to do, attitude with customer repsGO TO ANOTHER COMPANY!! SAD USA IS BECOMING THIS BAD WITH THESE COMPANIES!

Name: S***** S*****
Date: 2023-04-11 03:20:20
Rating: 1
Comment: I hope no body can get this insurance they’re really but really bad services this is horrible l don’t recommend this insurance home to anyone they’re not responsible they have really bad customers and agents they don’t know what are they doing … lm just wasting my money with them please don’t go with this company 👎👎👎

Name: B*** B***
Date: 2023-04-05 18:55:25
Rating: 1
Comment: Waited on hold 43 minutes. Opted to leave a message. They never called me back. Its the following day and Ive been on hold 19 minutes already. This is bad service.

Name: C****** M*****
Date: 2023-03-21 16:22:02
Rating: 5
Comment: Pacific Specialty made my disaster bearable! The water damage was dried and reconstructed according to code. I couldnt be happier!

Name: a***** r****
Date: 2023-03-14 20:18:08
Rating: 1
Comment: They dont answer their phones and by the odd chance they do...they give you another number to talk to someone else. Ive been wainting on a renewal inspection for 3 months. Its time to look for a new insurance company. I dont even want to image what filing a claim would be like with this level of service.

Name: S******* B******
Date: 2023-03-11 01:15:49
Rating: 1
Comment: Had them for 2 years. No problem.Called because my automatic payment never went through for the new year. Was put on hold for 2 hours. After talking to their representative they only presented me with the option of paying them $300 or nothing. I wish I had her name to report her. She hung up on me, on purpose.

Name: K**** B***
Date: 2023-02-27 01:54:46
Rating: 1
Comment: WORST COMPANY IN THE INDUSTRY! Do not believe what they say. I complained to BBB about how unprofessional they are. Wonder if the 5 stars given in some reviews are genuine.

Name: A*****
Date: 2023-02-22 19:25:46
Rating: 2
Comment: EDIT:This is in response to the changes PSIC has made over the last two years including the brand new system that just went live. The first new system they created last year was so frustrating and slow, and then we had two different systems to use. A new one just went live in order to combine the two, however it doesnt actually work yet! It just directs you to the old systems and adds two extra steps to get anywhere. Why did you go live if it isnt actually ready? Its also annoyingly cutesy, a trend that is shared by other insurance carriers. We dont need things to look cute i need it to WORK.OLD REVIEW: As an insurance agent, the thing I appreciate most about a carrier is their willingness to listen, improve, and make things easier on us. One of Pacific Specialtys clear goals to improve themselves and make sure any issues are resolved. I noted to them in the past we have had processing problems and lengthy response times if we do not follow up, I was contacted by a customer services manager the very next day to further explain the issues me and my team have faced and mitigate them. I sincerely appreciated the direct approach and dedication to service, all their reps are very kind and professional. I am looking forward to the further updates they will be making to their platform, their new system looks so much cleaner and professional. As most of our work is online, a smooth system is vital.

Name: W***** I*****
Date: 2023-02-19 15:13:14
Rating: 1
Comment: Made a claim. Insurance sent people out. They did took care of the remediation but would not rebuild. Whats the point in having Insurance if theres no coverage for an internal water leak? I would call the adjuster to get an update(s) on my case, never could receive a courtesy call, text, or email for that matter. I tried escalating it to her boss and was told that I would a call back from her boss....never happened. I kept calling. It wasnt until about the 5th phone call that I finally got a hold of Cassie, who was in charge of my case, that she decided to answer and said, I was just about to call you. Sure you were....save your money and go elsewhere. Thus company is only concerned with claims taking place in NorCal at thus moment. I just wonder how many claims they will deny up there since they denied my minor leak hear.

Name: M***** N******
Date: 2023-02-14 00:02:36
Rating: 2
Comment: Sketch company. Paid my insurance and they couldn’t email a receipt. Tried calling several times. Either nobody answers or the call gets disconnected. Wondering why AAA works with them. May just take my business elsewhere. Terrible reviews and not sure I trust them.

Name: E*** S****
Date: 2022-12-07 19:37:32
Rating: 1
Comment: Pacific Specialty Insurance increased my policy liability coverage and charged my escrow account an extra $92 WITHOUT MY CONSENT or knowledge. This coverage was NOT wanted nor required by my lender.They also charged me an extra $50 for 88-year old plumbing that was updated prior to when I purchased the home. When I asked them to correct this, they told me to submit proof of documentation from the county to show the plumbing was permitted and done by a licensed contractor. Give me break.

Name: B****** I c**
Date: 2022-12-05 20:27:05
Rating: 1
Comment: This co takes your money.Then a month later they say they dont cover fires in your home..But they will sell you more insurance for fire...SCAMERS!!!!!!Stay away from them If you have a claim youll probley have to take them to court!!!!!

Name: R***** M******
Date: 2022-11-15 18:37:30
Rating: 5
Comment: I have been insured with Pacific Specialty for six years and had never used it until now. I would like to thank Chelsea for all her hard work in resolving my homeowner’s insurance claim. Chelsea is very proficient in communicating with emails and phone calls. Got my claim resolved quickly. Thank you, Chelsea and Pacific Specialty Insurance.

Name: M****** S
Date: 2022-11-04 22:58:18
Rating: 1
Comment: So annoyed with this company. Ot had been a month with no resolution. Have been calling to get my house restored and no follow ups since demo. Please contact us!

Name: K****** R****
Date: 2022-10-25 19:53:02
Rating: 5
Comment: Rebecca who represented me on my claim, was awesome she took to the time and reassured me that everything is going to handled how it was supposed to. She made sure that my husband I were taken care of well amidst the situation . Definitely can recommend.

Name: T*** H***
Date: 2022-10-21 14:22:37
Rating: 1
Comment: If you want to buy insurance from this company, be careful not to choose it because of its low price. One of the easiest ways to verify, if you want to pay them, their phone is always answered quickly, but if you want to make a claim call, you will find that no one listens, asks you to leave contact information, and no one responds to you . be careful. You can use this method to verify before you buy insurance.

Name: T*********
Date: 2022-10-15 01:15:06
Rating: 1
Comment: My P.S. adjuster collaborated with the building contractor (the contractor my P.S. adjuster induced me to use) and between the two of them exceeded my claim amount with fraudulent charges from the contractor. Then when I ask for reimburse for my out of pocket expenses for thousands of dollars for which I paid for flooring, cabinets, countertops, etc. theres no money left because P.S. approved the building contractor to have it.STAY AWAY FROM P.S. They are on the contractors side, not the clients.Hey there!The person who claims to be the owner of Pacific Specialty!How about hearing what I have to say about your negligent adjusters who are scratching the back of a certain building contractor.

Name: L**** M****
Date: 2022-10-14 18:30:57
Rating: 1
Comment: Marvin is absolutely the worst agent I’ve ever met. He is completely rude and condescending in his mannerisms. I would not recommend this company to anyone because of that one employee.

Name: E****** L****
Date: 2022-09-28 23:25:29
Rating: 1
Comment: Horrible customer service. Theyre quick to take your money but file a claim and right off the bat the adjuster pretty much let me know theyll probably deny your claims. Especially if you get adjuster Kimberly Gateb. Shes rude and has a entitled air to her because she knows youre at their mercy. Their motto policy holders come first is all BS. Please people go somewhere else for your homeowners insurance needs. Dont regret it like I did. Theyre dirty people.read the other comments. Only a matter of time before theyre sued or shut down. Update I made a complaint to BBB and they didnt even bother to respond and my appeal to the commissioner and department of insurance hasnt received one either. These people just dont care. Read all their reviews. Horrible reviews and even been successful sued. Companies like this need to be shut down.

Name: L****** P*****
Date: 2022-08-12 12:01:49
Rating: 1
Comment: This company has the worst most rude and uncaring adjusters ever! Especially Casey Forester! He hung up the phone in my face the very first time I called. My claim is from 2019 for a house fire and we still have not received our settlement. They never return any calls or emails. Why have home owners insurance if they don’t want to pay up when you need them? I reached out to April Lowe also and she was just as bad, not so rude, just ignores you all together! There motto is to see how they can keep your money and not help you! Horrible!

Name: K*** L********
Date: 2022-08-07 23:08:11
Rating: 1
Comment: Horrible company! I pay my bill and every month they try to cancel me! Ive only had ONLY one good customer service representative and the rest are quick and dismissive. This company does NOT care about their customers!

Name: M**** B*****
Date: 2022-08-06 22:55:02
Rating: 1
Comment: They charge a $105.00 yearly renewal fee. Plus your monthly regular insurance fee. I really donot appreciate the Baloney renewal fee. What a scam..

Name: M*** L***
Date: 2022-06-30 18:58:32
Rating: 1
Comment: The worst insurance company ever. Good luck trying to speak with anyone. All they do is steal your money and not cover you when actual damage does occur.

Name: K****** F*******
Date: 2022-06-01 23:04:12
Rating: 4
Comment: I pay for the monthly payment I cant even get anyone to help me with my password reset to get into my account so I can get a copy of my insurance . Just emails and robots on hereEdit 6.1.22 402 pmJesus Gonzalez reached out to me and helped me figure out what was wrong and helped me get to where I needed to be . Thank you all your help. Made all my problems go away

Name: T***** C**********
Date: 2022-05-16 20:13:29
Rating: 5
Comment: I really appreciate this insurance company and the employees here, especially Pam Thi. She was very helpful on all my questions and walked me through a different situation we had. Thank you for the awesome job and putting your customers first. I highly recommend this company to everyone that would like honest and sincere employees

Name: C****** C*****
Date: 2022-05-14 22:23:51
Rating: 1
Comment: We will not be renewing our policy we were in our home less than a month and had sudden ensuing water damage occur in our kitchen (I had just paid to have the kitchen painted) after 9 months of pictures, plumbers reports, water mitigation reports they still will not cover our damages claiming long term damage again we were in our home for less tham 2 months when this occurred they were rude, ruthless and heartless. Bad buisness... never again

Name: S**** B********
Date: 2022-05-04 12:21:52
Rating: 1
Comment: Anyone with a motorcycle or other insurable vehicle, do not use Pacific Specialty Insurance Company. When my old bike got totaled they continued to charge me Insurance on it for 4 months (even though I repeatedly called and emailed them telling them to stop because I no longer have the bike). They messed up with the vin number on my new bike and the DMV had no record of it being insured so my registration was revoked for it and I had to pay a late fee and go into the DMV to show proof of insurance instead of just paying online. Now when I tried to cancel my insurance renewal because I got tired of them messing up, they charged me anyway for the down payment and renewal fees. I specifically emailed the person back when she emailed me asking if I would like to renew saying that I would not like to renew....yet here we are, money missing from my account anyway. 0/10 I DO NOT RECOMMEND.

Name: j*** r********
Date: 2022-04-19 14:58:14
Rating: 1
Comment: Worst company ever, I filled a claim back I. December 2021 and to this day I haven’t heard from them. I call the adjuster 15 times and his supervisor 3, left messages and still haven’t heard from them. Thank god I found a lawyer who’s going to help me with this matter. Yes you can sue them if you have all the proof of all your efforts to contact them and try to settle. Do yourself a favor stay away from this company. A class A lawsuit coming there way. I found a lot of people who’s adjuster neglected them, no call backs, no matter how many voicemails you leave or emails. Many customer are joint the lawsuit be ready for the class A lawsuit paper to arrive at your house.

Name: A*** B***
Date: 2021-12-16 05:52:37
Rating: 1
Comment: Worst in the industry! Deserves negative stars. Adjusters are a bunch of crooks. Beware of this company...they can commit fraud instead of entertaining your claim. Wonder if there is any truth in the reviews with 5 stars.

Name: L*** G****
Date: 2021-12-02 18:48:26
Rating: 5
Comment: Jill is wonderful. She is so helpful every time I call into Pacific Specialty. She goes above and beyond to make sure all my questions are answered and is very knowledgeable. We have a great relationship with the service team at Pacific Specialty. They are always responsive, helpful, and kind. We love working with this company as the agent.

Name: A***** B******
Date: 2021-11-10 18:39:21
Rating: 2
Comment: Communicative on a claim, but denied on the payout of claim related to tree on the roof. Creating access to the damaged area and a safe work zone is always included in an equipment assisted rooftop tree removal, but they refuse to pay and wont follow customary and standard protocol. We are noting this and doing work for these guys again. Meanwhile the elderly FIXED INCOME homeowner has to pay full cost of tree removal off a roof. every homeowners policy covers windblown hazards on the roof and the pacific manager tells me they wont cover even 20 percent of the bill to remove. Logic and precedent and a hundred other claims didnt sway him so here is his review.

Name: D**** O*****
Date: 2021-11-01 15:52:53
Rating: 5
Comment: I always have a great experience working and dealing with Pacific Specialty. I am particularly happy with Jill Russo. She always goes above and beyond to help me out and gives me tips for next time. Her son, I believe his name is Jack, he is also great always so helpful!

Name: L****** C******
Date: 2021-10-20 20:10:20
Rating: 1
Comment: Let me start by saying, this insurance company will cover under your policy as long as you report your issue the very minute you experience it (like even before you put towels down on your floor due to a water leak) otherwise, theyll say you waited too long to report the issue and therefore it is outside the coverage period. My issue is that the agent we had to work with (Jennifer) was incredibly hard to get a hold of. Wed leave messages and send emails and wouldnt hear back from her until days later. We complained once to her supervisor and then she took our calls but the second issue we encountered was delayed once again and she got snippy with us when we brought up the lack of response on her side. Here is my suggestion to the big Managers at this company, your clients pay for your service, so you should provide it with excellence. When we contact you, it is because we are experiencing a potentially tragic event and are already under a great amount of stress so your agents should try their very hardest to communicate frequently and as honestly up front as possible.

Name: H****** A******
Date: 2021-10-12 01:22:11
Rating: 5
Comment: Im a Farmers Agent, and I appreciate this company so much! They will take the business that doesnt fit in Farmers appetite, and they are all very professional when I reach out to them for any assistance.

Name: R** T****
Date: 2021-10-04 16:15:52
Rating: 5
Comment: Most of the customer service reps and underwriters are very helpful and responsive. The only issue I have as an independent agent is that I have is the reason I have to contact customer service, or underwriting. Thats because their new system is a hot mess.

Name: J***** A*****
Date: 2021-10-01 22:20:17
Rating: 5
Comment: Im a broker for Pacific Specialty. We work with several insurance carriers and I have found them to be responsive and very helpful to me as I work to service our clients. Im very happy with Pacific Specialty.

Name: a** s******
Date: 2021-09-28 16:23:36
Rating: 5
Comment: Ive had Pacific Specialty Insurance for several years, and yesterday was thr first time I had to contact them. I was quite impressed with the professionalism and the prompt response to address my inquiry. Would definitely recommend this insurance. I didnt get the name of the representative that helped me but she was absolutely amazing.

Name: r***** s********
Date: 2021-09-17 18:14:04
Rating: 5
Comment: Its a great company to deal with. They offer very competitive products for Homeowners Insurance. The customer service is also really great.

Name: A**** A********
Date: 2021-09-02 23:53:58
Rating: 1
Comment: Worst worst worst experience ever dealing with this company for our homeowners insurance. We provided all requested documentation and 3 different independent evaluations of the damage done to our house and they still have found every excuse in the book to deny coverage! If you have them for your homeowners insurance CANCEL IMMEDIATELY! Their lack of response to calls and emails is also terrible. If o could give 0 stars I would have.

Name: C**** J*****
Date: 2021-09-02 20:35:32
Rating: 5
Comment: Im an independent agent and I spoke with Hal regarding a digital application issue. He took over the controls(quote), and corrected the issue to where all I had to do is refresh the page, submit, BOUND. Cant ask for more than that.

Name: S**** P******
Date: 2021-09-01 00:48:39
Rating: 5
Comment: I just renewed my policy because I bought a new motorcycle. I have been with this company for many years and have never had a complaint, though I have never had a claim either. But Laura was swift and efficient in changing my policy over to the new motorcycle and I appreciate that.

Name: K** G*****
Date: 2021-08-27 16:51:42
Rating: 5
Comment: Im glad we have our homeowners insurance and earthquake insurance with Pacific Specialty Insurance. Matt Tackett, youre the best! We had no idea about filing a claim but he explained it well, helped us with the processing. It was a surprisingly fast and smooth process. He sets a high bar with this one and with the overall service. Excellent work, service and fast response times! Thank you!

Name: A****** E***** F*******
Date: 2021-08-24 22:03:25
Rating: 5
Comment: My name is Alberto Figueroa and I have had this insurance for a few months unfortunately I was involved in a hit-and-run my agent Phanrang Thi Responded to this claim with very professional very kind business like service I really appreciate her she handled all of the business that needed to be handled in a very appropriate time and also went above and beyond to make sure that I was comfortable and satisfied and that everything was up-to-date if I was her boss I would definitely give her a raise she deserves a certificate and raise for job well done.Thank you so much for helping me with my insurance claim you’re the best girl

Name: I*** S*****
Date: 2021-08-11 23:36:34
Rating: 5
Comment: As a Broker I am working with this company for almost 20 years.Always enjoying to talk to very knowledgeable and friendly representatives, who always trying to do the best to help us, brokers and the insureds.

Name: L R***
Date: 2021-08-10 16:31:53
Rating: 5
Comment: This is a terrific insurance company. They coordinate with me well,listened to my story well, and kept track of all the various layersof resolution. I would not hesitate to give Matt T. in your ClaimsDept. a huge 10 for the way he has handled all of my insurance need.

Name: E***
Date: 2021-08-05 22:32:51
Rating: 5
Comment: WONDERFUL COMPANY WITH AMAZING AND CARING CUSTOMER SERVICE REPS WHO ARE ALWAYS LOOKING TO HELP AND ANSWER ANY QUESTIONS YOU NEED TO GUIDE YOU THROUGH THE PROCESS.OUR AGENCY HAS BEEN WORKING WITH THEM FOR SEVERAL YEARS!SUCH A SOLID BUSINESS WITH COMPETITVE PRICES THEY MAKE EVERTHING SO MUCH EASIER!THANK YOU PACIFIC SPECIALTY TEAM!WE AT BROTHERS INSURANCE VALUE YOU

Name: B**** B*****
Date: 2021-08-03 17:16:10
Rating: 5
Comment: Ive been with Pacific Specialty, for 20 years. They are always friendly, efficient, and make a mundane task a very pleasant experience. I cant imagine not having them there for me, when I needed them, it was always the easiest dealings.

Name: S*** H******
Date: 2021-07-28 22:05:32
Rating: 5
Comment: As an agent I appreciate when a customer service representative takes the time an effort to provide the assistance I need. Today I spoke with Kirk Goetz to help resolve an underwriting issue I was having with a quote. He provided me the necessary information so that I could get a quote generated.

Name: A*** G*******
Date: 2021-07-28 01:06:49
Rating: 1
Comment: Would give it negative stars if possible. My mom called last year to file a claim after the wind took off the roof shingle. They sent someone to inspect and were gonna cover the cost. Point being they messed up the check 2 times and it had to be sent back because of possible fraud. It has been over 6 months easily and the rain water came in the house. It was coming out of the walls, the light fixtures, and random places on the ceiling. The beds got wet, tvs, game systems etc. And when she called they said its not their fault and they wont cover any damage. They already admitted it was their fault in messing up the check 2 times and the roof hasnt been able to be fixed. This isnt the first time she called nor the first time water has gone in the house. Wouldnt recommend this insurance company to anyone and would advice anyone to switch insurance companies if possible.

Name: A***** S******
Date: 2021-07-26 20:03:05
Rating: 5
Comment: Deborah is my new favorite Insurance friend... fast, easy, and pleasant service to work with. I would recommend Pacific any day - after years and years of dependable service, through many many motorcycles over those years. Two thumbs up!

Name: J*** B*****
Date: 2021-07-20 19:29:18
Rating: 5
Comment: We have been using Pacific Specialty Insurance for 10+ years with no issues. We have not needed to make a claim, but they have always been easy to work with.

Name: K****** O**
Date: 2021-07-17 01:00:51
Rating: 5
Comment: I have been with Pacific Specialty Insurance for many years for my motorcycle insurance. Think theirs customer service people are very nice and helpful and their price is very reasonable. I have recommended them to many of my friend.

Name: S**** S******
Date: 2021-07-15 16:45:33
Rating: 5
Comment: The service team at Pacific Specialty is always my go to team for challenging properties. They are always so nice and friendly. I like to kid around with them and they make my day go by faster. Everyone I have talked to is very knowledgeable and super helpful. I highly recommend using Pacific Specialty.

Name: g******* v******
Date: 2021-07-07 17:59:58
Rating: 5
Comment: Ive been working with Pacific Specialty through my employer Payless Auto Insurance Brokers inc for over fifteen years and have always had a great experience when selling there home insurance and with customer service. There claim service is great. I actually have a family member who recently experience fire damamge to there home which is insured with PSIC and everything went smoothly with the process. Great company.

Name: J**** M*****
Date: 2021-06-17 23:21:05
Rating: 5
Comment: Pacific Specialty has been great for my clients that need specialized coverage options, the most common product I place there is HO3 with fire and lightning roof endorsement. This has been great for many of the older homes in the Inland Empire.

Name: G F
Date: 2021-06-15 04:49:54
Rating: 4
Comment: Our home had water damage that ruined the walls and wood floor in the kitchen and dining room. This happen during the peak period of COVID last year. PS got the restoration company and very quickly and safely. Because the wood floor was throughout the first floor, we knew it would be a big project. PS worked with us to reach a fair determination of the damage. We had four different quotes to do the work but decided to wait until it was safer to have people in the house. PS was very understanding and let us decide when we were ready. They processed the claim quickly, provided moving services, temporary housing, and maintained excellent communications. PS changed my opinion about insurance overall. I really felt they had our best interest in mind and understood how stressful taking on a big restoration project can be even without a pandemic.Debbie, our Sr. Claim Representative was outstanding. I highly recommend PS.

Name: M*** E*********
Date: 2021-05-28 19:47:07
Rating: 5
Comment: Jill was extremely helpful, personable, and very knowledgeable. I appreciate these qualities and I am very happy with Pacific Specialty Insurance. Its rare these days to call, not get an automated system, and immediately get someone on the line who knows what they are doing! Thank You Jill!

Name: s***** w***
Date: 2021-05-27 00:02:02
Rating: 1
Comment: CRYSTAL DAISS IS THE MOST UNPROFESSIONAL IMMATURE CLAIM ADJUSTER. Stay away from this company. She will ignore you for weeks and make you spend tens of thousands of dollars out of pocket and go back on her word. Make sure to document everything if you get stuck with this company. I dont know how this little girl still has her job after people have filed lawsuits against her. What a head ache. Have legal counsel ready.

Name: C***** Y***** M*******
Date: 2021-05-25 18:33:09
Rating: 5
Comment: Rebecca McKenna was very pleasant and helpful. She made sure everything was done in a timely matter. I was devastated that I lost my diamond in my ring and she made sure everything was done within a week, I put in a claim, she had it appraised thru their insurance company and a check was issued, I was able to get my ring fixed and back on my finger within 2 weeks. Great employee Rebecca is.

Name: N**** S*****
Date: 2021-05-21 18:48:51
Rating: 5
Comment: I want to thank Mrs. Mckenna for the excellent customer service . Thanks to her I was able to help my parents with their claim process and got resolve in few days.

Name: A***** H*******
Date: 2021-05-19 19:20:28
Rating: 5
Comment: I spoke with Jill and she was so incredibly helpful to answer my questions. I needed to make some changes and she spent a lot of time going over the details of the policy to make sure I understood everything correctly. Great service!

Name: E********* R****
Date: 2021-05-14 18:09:32
Rating: 5
Comment: Have been with PSIC for 20 years. NO hassles experienced. In fact, when we filed a claim last year, the service we received was outstanding,

Name: G**** H*****
Date: 2021-05-07 20:55:41
Rating: 5
Comment: Pacific Specialty is a great home insurance carrier as I have been working with them for over 30 years servicing my San Diego based homeowner clients and everything from their claims service to customer service and pricing has been nothing but top notch and could not recommend a better company to insure with.

Name: E*** T****
Date: 2021-05-04 18:13:27
Rating: 5
Comment: As an insurance agent, Pacific Specialty is my first choice of carriers to quote my clients for homeowners insurance. All the staff at Pacific Specialty are friendly, knowledgeable and eager to help!

Name: S**** D******
Date: 2021-04-24 01:08:38
Rating: 4
Comment: Great service and overall experience! After buying a second motorcycle I was able to prorate to my existing policy for a fair price. Would definitely recommend.

Name: C*** L****
Date: 2021-04-20 17:17:52
Rating: 5
Comment: A pleasure to work with. Everyone handled our claim promptly. And the follow up after was nice too. I wanna say Thanks to everybody who helped

Name: J*** M****
Date: 2021-04-14 22:38:48
Rating: 5
Comment: Raul Luevano came to our property was very professional and explained everything to us. He also contacted us each time he had an update on the appraisal and also dealt with our contractor and they got everything squared away.

Name: M****** G*****
Date: 2021-04-13 19:43:49
Rating: 5
Comment: I have partnered with PSIC for 24 years now and I find them offering a competitive insurance product with good coverage and pricing options on primary, secondary and rental properties. Their product portfolio is deep which is a plus when shopping multiple lines of insurance. I do not hesitate to consult with them when needing to place coverage for my customers. They have also stepped up to the plate with service and claims assistance so its a win-win in my book.

Name: B***** H********
Date: 2021-04-12 21:01:24
Rating: 5
Comment: My review is based on my interaction with Kelli Dosey. Our home had sudden water damaged. She came out to inspect the damage. She was on time, very informative and explained the whole process to me. She did not make me feel like I was bothering her. There was a point where my contractor needed the supplemental and within a week she had it solved. I recommend everyone to ask for her. She is absolutely amazing.

Name: S****** H*****
Date: 2021-04-02 18:24:25
Rating: 1
Comment: Scammers.If you need repairs you may as well not be insured. I dont typically ask insurance to fix anything but trying to get a claim filed on a roof repair and being told I have fire and lightning only is infuriating. I have been paying these crooks for nearly a decade and my home isnt even fully covered, negating the home being insured. They arent a better deal than other companies who may actually fix things here or there. Do yourself a favor and shop around, I was young and didnt know the difference. Dont waste one red cent on these losers.

Name: P****** I******
Date: 2021-03-25 18:44:28
Rating: 5
Comment: This company is first class. Matthew responded quickly, was professional and friendly and made things happen quickly. I havent had this kind of service with anyone for my home insurance in the past, Im a first-timer.

Name: A** B**
Date: 2021-03-12 23:17:29
Rating: 5
Comment: Pacific Specialty is my go-to when brokering property and casualty insurance. Their reps are always professional but personable when I call them with questions. Their claims department is responsive and fair. Highly recommend!

Name: A**** B********
Date: 2021-03-07 23:27:10
Rating: 5
Comment: While I was overseas, my apartment was severely damaged due to a burst water pipe. Pacific Specialty team and especially Angelica Etheridge and Raul Luevano helped me to get my claim processed seamlessly. Angelica’s multiple follow-ups gave us confidence that our damages are going to be compensated timely. Raul inspected our unit promptly and gave us useful information on how to deal with the damages. All in all, I am extremely satisfied with my experience. Thank you so much Angelica and Raul for your professional service.

Name: S**** K*****
Date: 2021-03-05 18:41:02
Rating: 5
Comment: My home has been insured with PSIC for the last 15 years, while I have had no actual claims, I have had to call PSIC a few times over the years with occasional questions and to get clarifications on things that piqued my curiosity. They are always responsive and polite and helpful, always. In addition, I have been an insurance agency owner for 32 years and PSIC is one of the best companies I have ever had dealings with, super nice, reasonable, polite, and quick to process changes needed. I can write my homeowners insurance through over 20 companies I have access to, and I have stayed with PSIC for the best combination of price and service.

Name: S** S******
Date: 2021-03-05 16:10:43
Rating: 3
Comment: Ive been with them for a few years for my umbrella policy, havent. had to use them but they recently changed my coverage from 3M to 1M (I guess 1M is the the limit now), well ok, but they raised the price by 20%. So I left and went with Amica

Name: M****** G*******
Date: 2021-03-01 17:07:55
Rating: 5
Comment: What a fantastic company! Response time was immediate, courteous, professional. The quality of attentiveness of attention provided by Jill was A+.

Name: M*** M********
Date: 2021-02-23 18:02:40
Rating: 5
Comment: I had some water damage at my rental property. The agent who worked on my claim, Matthew Tackett was one of the best agent I ever dealt with. The communication with him was so smooth in a timely manner with lots of detail. I was surprised that i got his response even on the weekend. As I do not live in the property, I did not get to work with the adjuster he assigned directly but it seems that they did a good work together without any delay. The insurance payment was processed exceptionally fast as well. I feel very lucky. I hope my future experience would be as good as this time with Matt and his team.

Name: J*** N*****
Date: 2021-02-11 22:27:29
Rating: 5
Comment: I have been with Pacific Specialty for 18 years, and they have always taken care of me when I call into pay my bills. They are always friendly, responsive and very professional. The coverage and rates are very good too. So, Thanks Pacific Specialty.

Name: T**** P*******
Date: 2021-02-08 21:48:09
Rating: 1
Comment: My insurance is paid from an impound account in full. They cannot credit my account until the check clears. Right now on their website, it shows my policy expired at midnight today. Im not feeling that their priority is me like their website states. Hate this company. Will be making a change.

Name: J*** V***
Date: 2021-01-25 18:48:41
Rating: 5
Comment: Matt was outstanding in his responsiveness, and he quickly took care of our insurance claim. Professional in his quick turnaround in ensuring our home was taken care of, and did all necessary follow-up. Highly recommended over the large insurance carriers.

Name: L** G******
Date: 2021-01-22 19:24:32
Rating: 5
Comment: I had a great experience with Jill she helped me resolve my problem quick and Easy after having the customer change the effective date way to many times.

Name: O*************
Date: 2021-01-18 14:38:18
Rating: 5
Comment: Angelica Etheridge Property Claims Examiner for Pacific Specialty Insurance Company was AMAZING!!! I have never written a review for insurance haha who would insurance is usually pretty boring and most of the public has distaste for insurance companies. However, this was not the case with Angelica. She was calm, informative, friendly and put my mind at ease in a time when our house was a disaster!Seriously, if you ever read this, THANK YOU ANGELICA!!!

Name: B***** T*****
Date: 2021-01-13 20:50:59
Rating: 1
Comment: Worst insurance company I’ve ever dealt with... we canceled our policy in November and they have yet to issue our refund. Every time I call they can’t seem to find my account info. First person said a refund was issued December 7th. Second one said it was submitted for refund approval on the 7th but not approved until December 18th.Third person said it was approved on December 18th but not mailed until December 29th!It’s January 10th and still no refund... guess I’ll talk to person #4 tomorrow.UPDATE: thank you for reaching out Jose A. VargasHead of Anaheim Voice (Call Center & Concierge) We appreciate your help in this matter and the results! We received our refund today as promised.

Name: S**** T***
Date: 2021-01-10 04:18:33
Rating: 5
Comment: Everyone from the adjusters to inspectors to agents were amazing. They took care of my claim faster than I thought possible. Extremely courteous and caring. Settled at a very fair price. I highly recommend Pacific Specialty Insurance. Ive been with them eight years and have never had a problem.

Name: J***
Date: 2020-12-17 22:59:32
Rating: 1
Comment: This company is HORRIBLE. They are nothing but a bunch of lying thieves. We had a water leak under our house that we did not know of and called them once we noticed the floor was heating up and they sent their adjusters and said that the problem was neglected. Even their own contractors they sent said this was not neglected since we would be able to see under the ground we do not have the ability to see through the ground. Do yourself a favor and DO NOT DO BUSINESS WITH THESE CROOKS. You are better off having no insurance than paying for these good for nothing inconsiderate thieves.

Name: L****** R**
Date: 2020-12-16 18:12:01
Rating: 5
Comment: Being an insurance broker can be difficult sometimes, because we work with many different companies and underwriters. I am so glad that we work with Pacific Specialty because they are actually easy to get a hold of and take the time to help us with servicing our policys. Jill Russo is the absolute best underwriter I have the pleasure of working with. Any time I need anything, she is always so helpful and responsive. Thank you PSIC and Jill for your help.

Name: N**** D****
Date: 2020-12-13 01:13:07
Rating: 5
Comment: I have been using Pacific Specialty for motorcycle insurance for over 5 years and have to say I have always been pleased with their customer service and quality. I unfortunately have gone through 2 instances of having my motorcycle stolen and they were always very easy to work with and helpful to guide me through the claim process. Everything was done in a timely manner and when I get my next motorcycle I will be sure to do business with them again.

Name: N****** T******
Date: 2020-12-10 20:36:03
Rating: 5
Comment: Pacific Specialty Insurance Company is our got o brokered company at our agency. Their team is very responsive and helpful. Thank you PSIC!

Name: M****** t****
Date: 2020-12-01 17:46:31
Rating: 5
Comment: Spencer Sam was my field adjuster and did an excellent job communicating and was punctual when we met. Based on my interaction with Spencer I am giving a 5-star review.

Name: U****** S******
Date: 2020-11-29 23:33:03
Rating: 1
Comment: My mother has had nothing but issues with this company. They have made things extremely difficult. My mother has had her house in her name since my fathers passing. My mother needed a water leak filled When she called she filled for the claim and was told “ well why didn’t you feel your walls” ? Who feels their walls. After that it was they needed a copy from the plumber then pictures from the plumber. Now I was referred to this company through Allstate which I had a good relationship with but this company is horrible. I can’t wait to get rid of them . My husband has been dead over 2 years and this company says they need a affidavit for it! So they tell me it has to be in both our names until I get one I didn’t know a affidavit overran an death certificate. I know what! You want proof I’ll bring his ashes to your office you can get dna from my daughter and let’s see if that’s enough for you. I am done.

Name: D****** P*****
Date: 2020-11-25 03:04:57
Rating: 5
Comment: Pacific Specialty insurance company was swift and quick in a time of need. My experience was great and received impeccable treatment from all parties involved that helped along the way, a special thanks to Pacific Specialty and Dwayne S. Beck & Associates. Really appreciate your service and help.

Name: P**** G*******
Date: 2020-11-20 22:15:27
Rating: 5
Comment: Ive been an agent for many years and always get wonderful service when contacting PSIC on a clients behalf. Today, I actually got a phone call regarding a client about to cancel. Helped me help the client avoid a lapse.

Name: R** G
Date: 2020-11-18 11:47:50
Rating: 5
Comment: I have a motorcycle insured with Pacific Specialty.I am sure that the job of insurance adjuster is very difficult. It is a time of high stress for the client, possibly causing injury, and or damage to property. Insurance is there to take care of the financials when the “just in case” actually happens.This is my first accident in over 30 years of driving. I walked away from a motorcycle accident with just minor bruising. I am alive, unscathed.The motorcycle on the other hand sustained structural damage, causing the transmission to break in half, and damage to all ends of the motorcycle. My gear saved me.First thing that Pam said “I am glad you are OK”.I understand very little about how insurance claims are handled so it helped a lot that she was patient with me, empathetic of my worries and concerns. Asking questions, and guiding me through with what happens next.As she lays out the steps that this claim is going to take, I get a clearer picture that things will be OK. She answered my seemingly juvenile questions. It was knowing the next steps that helped me to just simply leave my case in her care. I picked up a new motorcycle today. I am again riding on two wheels - a happy ending.Thank you Pam - You are my favorite!

Name: D***** O******
Date: 2020-11-05 06:04:31
Rating: 5
Comment: Pacific Specialty was fast to issue payment for the main water line that started leaking at my house. Brian Parker was responsive and a good guy in getting everything settled. Thank you once again.

Name: P** a** G*** S**********
Date: 2020-11-02 18:04:37
Rating: 5
Comment: We had a fire in our mobile home and Jacqueline Her was totally professional and returned our calls promptly. She took care of our claim and was very helpful in getting things handled quickly. Very pleased and would highly recommend her and this company.

Name: N*** G*** M*****
Date: 2020-10-22 22:40:15
Rating: 5
Comment: Pam Thi (Claims Specialist) was very responsive and helped walk me through the ins and outs of the process of what was happening with my liability claim. She was personable and great to work with.

Name: F******* L**
Date: 2020-10-22 20:24:07
Rating: 5
Comment: After terrible fire damage to our property, Jacquelin Her of Pacific Specialty Insurance helped my partners and I receive all the assistance we needed to rebuild our property. She was quick to respond to all our inquiries and she was easy to reach. She also went above and beyond referring us to a restoration firm. I definitely recommend them to all my colleagues and friends.

Name: D**** K****
Date: 2020-10-10 03:50:29
Rating: 5
Comment: I called customer service for assistance with processing a CPL policy, and Laquita was EXTREMELY helpful and made my transaction easy and stress-free! She did an AWESOME job! THANK YOU, Laquita

Name: R****** D* N***
Date: 2020-10-08 00:31:44
Rating: 1
Comment: This insurance company should be not be in business. They really dont care about you, your problem or claim.You cant call them because they dont answer phones, it goes intovoicemail and you just sit and wait until they are good and ready to call you.When they call you, dont expect service from them, of any kind forat least a month, no matter what kind of catastrophe your going through.I had to wait from May thru July for some kind of service action.Do yourself a favor, dont consider Pacific Specialty Insurance or any other product they may have. The aggravation, stress, everyday inconvenience is not an experience anyone should have to go throughI truly dont know how they get away with their tactics.

Name: F**** D******
Date: 2020-10-07 19:24:48
Rating: 5
Comment: Pacific Specialty Has been my go to for Brokering out Homeowners Insurance for my clients that want a much Better price and I still handle all the servicing for them and they love it .. as a new Agent starting my new Career when most people are looking to Retire ? Ya the Computer thing has been my only Challenge.... and I just got good at my Allstate office so learning Pacific Specialty ? is OK I do love my Job and what I do for people .

Name: D****** A******
Date: 2020-10-06 21:40:18
Rating: 5
Comment: I spoke with Jill in customer service today who was exceptional and went out of her way to get me everything I needed and MORE! You have a fabulous team to be proud of.

Name: N****** G******
Date: 2020-09-24 00:18:52
Rating: 1
Comment: PLEASE DO NOT EVEN THINK ABOUT DOING BUSINESS WITH THIS COMPANY! IF YOU ALREADY HAVE A POLICY, CANCEL IT ASAP!!!!!!I discovered water coming out from under my dishwasher and I reported the water damage on Sept 14th. An inspection was conducted by a Plummer and contractor Initially. I was told there was only a small amount of green mold which suggested new growth. My adjuster Brett Cocanower stated via phone that my water damage was sudden and thus would be covered. A woman came to take pictures to report to Brett the estimated costs, and up until then Brett was still arranging for the repairs, even having a contractor remove my kitchen cabinets. They did further testing for asbestos and even then, Brett stated we were still covered because this was a sudden incident. It turned out one of my sewage pipes was broken, per the plummer. Meanwhile, Brett already had the budget from the adjuster and it took two additional days to get back the results from the asbestos. Even after getting positive results, everything was still in place to get repaired. The asbestos company came to do their estimate and all of a sudden, I get a call from Brett today (9 days later) telling me nothing will be covered. Meanwhile, the mold that was initially green, turned dark and although additional mold was discovered along the wall behind the sink, Brett stated it was not considered a sudden incident. I called the plummer who works with water damage as well, and he also DID NOT think the problem was neglected, nor the mold was old. Per Brett, the mold looked old and he ruled it a neglected problem. I explained to Brett this is the first time we noticed water and no home owner would neglect water coming from underneath their kitchen! Brett gave me an absolute NO, I asked if it was possible to appeal this decision and he stated I already talk to my manager, the decision has been made, nothing will be covered. I begged to talk to someone and he simple said the decision was NO. As a result, they left my kitchen destroyed since they removed all of the cabinets to assess the wall, and will not put anything back. All because it was too expensive for them to pay for the asbestos removal. This company will only take your money, unfortunately I know three more individuals with similar stories where this company did not cover their claims. Yet theyre quick to take your money. PLEASE DO NOT BUY ANY POLICY WITH THEM!!!!

Name: J**** C****
Date: 2020-09-17 01:12:22
Rating: 5
Comment: HIGHLY RECOMMEND!!! - I am impressed with their Claims Adjusters’ timely and professional handling of claims and getting insurance claim checks processed quickly.I would credit their streamlined claims process to their leadership and management’s commitment to being an industry leader and their dedication to providing exceptional customer service.They truly value their customers!

Name: J******* G****
Date: 2020-08-20 06:23:09
Rating: 1
Comment: In 2019, this company came to my home and inspected my roof unbeknownst to me. I received a notice that I needed to get a new roof or they were going to cancel my insurance. In 2020, I got a new roof by a licensed contractor and submitted pictures, invoice, signed permit from my city, but they won’t accept it. So, they can come and see my new roof, same way they came and saw that I needed a new roof. They are also a much higher cost than other homeowner’s insurance companies. I definitely don’t recommend them and they probably should not be in the business they are in.

Name: E* P****
Date: 2020-06-13 05:13:50
Rating: 4
Comment: They seem okay but I go to pay my monthly premium on the beginning of the month and the web site does not allow me to. Filled a claim earlier this year and seemed to take them longer than others to satisfy the claim. I will say I find their rates pretty good however. Small company feel.

Name: J*** H*****
Date: 2020-05-16 17:55:38
Rating: 1
Comment: Last year I received a notice that they needed pictures of my roof and also copy of roof contractor invoice. Those were sent in and then they said they didn’t receive the pictures. My roof work was done in 2018. Now it’s time for renewal and I get the same request. It’s either harassment or incompetence by this company. Maybe because I live in a high desert rural community they don’t want to insure me. I am going to seek quotes from other companies.

Name: F******** I****
Date: 2020-02-11 21:02:44
Rating: 1
Comment: The wait time to speak to one of their representatives is 2-3 hours. I had one of their representatives tell me that, its normal wait time. Avoid using this company....and if you do use it make sure they are your LAST resort.

Name: G******** A*******
Date: 2020-02-10 18:47:33
Rating: 5
Comment: Beatriz went above and beyond to help my father with our home insurance policy. I want to thank her for taking her time and explaining everything in detail. She did not have to do that for us but she did. Thank you for being so nice and dedicated to helping others.

Name: M*** T*****
Date: 2019-12-06 16:21:18
Rating: 1
Comment: Beware of Goosehead Insurance in Fontana. I spoke with them about coverage for lost food in fridge and my agent said his family was up on Saturday and everything on the mountain was normal. He told me he had not heard of anything going on up in mountain. He said he thought it was just a scheduled outage. Thousands without power for 5 days. Hundreds of miles of power lines down. Nights as cold as 46 degrees in our house for 5 days. I bet thus guy has an awesome rating for not giving out claims. Just tell policy holders you did not know anything happened and were unaware. Needless to say we will be looking for a new homeowners insurance. Note this guy is a rep for Pacific Specialty. Pacific Specialty needs to review who the let represent them. i will be reaching out to them as well.

Name: S**** P***
Date: 2019-11-25 01:46:57
Rating: 1
Comment: I had the worst experience ever! Dont wait for an issue to arise! Get another insurance and safe yourself from the biggest headache ever! They have no adjusters during the weekend and couldnt get anyone to approve more rooms for our stay. 9 ppl in 3 king size bedrooms was all i got.

Name: C******
Date: 2019-09-26 05:10:30
Rating: 5
Comment: I have talked to A LOT of different insurance companies and Pacific Speciality is so personable and caring. Their rates are reasonable, their coverage is outstanding, and if they cant give you all the coverage you need they will find someone to partner with them to get it to you.I would not used anyone else!

Name: J* K*
Date: 2019-09-09 20:31:35
Rating: 1
Comment: They canceled my insurance due to non-payment WHILE THEY drafted my bank account for the payment. They didnt even have the courtesy to let me know. When confronted, they said it was due to a computer glitch. No insurance provided but they kept the money!!!!! They claim to have sent the payment that never arrived, claimed to have sent 4 notices that never arrived. They do nothing but lie, lie, lie. Everyone I talked to told a different lie. They have good rates for a reason! They stole my money!!!!!

Name: G******* D*****
Date: 2016-03-23 20:40:32
Rating: 1
Comment: !!!!!!!!!STAY AWAY!!!!!!!!the worst insurance company i have ever delt with in my life they will not take care of you when you need them most. i never usually go out of my way to write a bad review but i am completely dissatisfied with how they are handling my claims i will be reporting to the BBB i would advise others to do the same if they have wronged you

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