In-store pick-up
Yes
Packys Pet Supplies in Houghton Lake
Categories
Location on the map
Houghton Lake, Roscommon County, Michigan, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Credit cards
Yes
Phone: +1 989-422-5484
Site: http://packyspets.com/
Site: http://packyspets.com/
Opening hours
- Monday:Closed
- Tuesday:10AM–5:30PM
- Wednesday:10AM–5:30PM
- Thursday:10AM–5:30PM
- Friday:10AM–5:30PM
- Saturday:10AM–5:30PM
- Sunday:12–5PM
Comments (199)
Went in to pick out some fish. I forgot his name but the man helped me out so well by describing what fish was aggressive to non aggressive and telling me what fish needed what. cant wait to go back
Love , love this store. The owner is very knowledgeable and very helpful!I definitely would recommend this store .
Very nice store. Friendly staff. Great selection of pet supplies
Great selection of quality dog and cat food! Farmina, Dr. Garys, Fromm and Evangers. Variety of pets: Guinea Pigs, Hamsters, Mice, Ferrets, Hamsters Snakes, Tropical Fish (saltwater Available upon order), Chameleons, Bearded Dragons, Geckos and more! Many toys & quality treats for all pets :)
Happy with the tarantula I bought there as well as the Crickets to feed it.... Now Im just waiting for a new shipment of fancy tail guppies to replace the one that got sucked up into the filter and died ....and to add to the collection that I already have. ...
Went in there with my son who was very eager to get one fish. I was told a Beta can live in a small vase and be fine. When I got there the owner denied selling me a fish and expected me to spend $30 on a piece of plastic to keep it in just because it was a bigger environment. When bettas are fully capable of living in a smaller size. My son was very upset didn’t wanna leave throwing himself on the floor was super upset and the owner did nothing and denied me the purchase of a fish after I just drove 45 minutes.
Packy’s pet supply IS the best...without question. Pets are so much more than just pets to us and Packy’s really understands this concept. They are very knowledgeable and trustworthy. The store is clean, tanks and enclosures are clean, the animals are so well cared for. They are very compassionate and go far beyond the normal customer service. I feel more like family when I’m there (I’m not related in any way). I will not go anywhere else. I really miss their boarding services. My dogs were so well cared for and I felt so safe having them there. I have tried so many other boarding kennels and none of them could hold a candle to Packy’s. Even if I lived downstate, I would drive the extra 4 or 5 hours north to go to Packy’s for all my pet care needs.
We went in to get some fish and THEY WERE AWESOME!!! Very informative!!! Honest and the fish look AMAZING healthy !! GO THERE AND YOU WONT BE DISAPPOINTED!! My go to place now !!!
Owner is a very nice lady. Great conversationalist and very knowledgeable.
Totally a great pet store. We have 3 snakes from there, and they’ve done an amazing job helping us learn alone the way. Will see them for future pet store needs always!
This weekend, I went to the store JUST to look around and ended up buying my first ball python! This hatchling is the prettiest and the staff was so friendly and honest! I loved every second :) I will most definitely come back for anything my snake needs, because I know Ill be in good hands. And Ive already recommended this place to others! Thank you so much for making my experience so much better than I anticipated.
So overpriced it is cheaper to drive an hour to buy the same products. Spent 150$ on fish and did not get the correct fish which didnt matter because they all died within a month. I have many other fish from other stores in my tank with no problems. There is no return policy and the owner has a serious attitude when asked. I spent over 1000$ in three days there and I regret every dollar. It is a longer drive but pet supplies plus is way better and they know what they are doing.
I absolutely love the professionalism of this business! They have wonderful knowledge on proper animal care compared to bigger companies who may simply push sales rather than ensure animal health and safety. They have more answers than I wouldve imagined, and if the workers are unsure, they are willing to double check and get right back to you. Great business, very professional and excellent knowledge on animal care and health. 5/5
Absolutely love the atmosphere, the workers are so friendly and knowledgable you could stand in there for hours learning about all the pets from fur to fish and everything in between! I strongly recommend a visit!
The owner was very helpful in helping me find what I was looking for.
I had rescued a large beared dragon, the night before. Took him there the next day, he died in her hands.they were great! Even called me back ( we were lost) and made sure we could find them. Stupid gps!Highly recommend!❤
The only place around to get stuff for reptiles including frozen/live mice. So glad theyre here or Id have to drive to Gaylord to get supplies! Friendly staff and some unique product here. Stop in and see the cool stuff they have!
Great service, friendly people, amazing selection for your pets, delivery is definitely a plus for those days you really need something and can’t get out. Love the selection of dog chews and the cbd treats they carry that definitely helps my little max with his anxiety and submissive urination. 😁
This is a nice place to get your pet supplies. I enjoy shopping here.
Very kind and helpful staff! Brought in my new kitten who is quite young. Immediately they jumped in to help and take me around the store getting exactly what I needed, as well as giving recommendations for what to do at home since she is still too young for certain pet supplies. The prices are very reasonable and are quality. Thanks for helping me navigate around a new baby after 13 years!
If you havent been to Packys Pet Supplies in Houghton Lake you are missing something really special. Its pretty rare I like a pet store as most do not do right by their live stock but this place is different. The cleanest, nicest smelling pet store Ive ever seen. Every caged animal is on clean bedding every single time Im in there. Every aquarium is spotlessly clean. They know their animals and what each species needs to really thrive. Good job Packys!
(Aug 2019) My son was depressed due to his dog crossing the rainbow bridge in April, it was a few months and he still wasnt himself. One day we stopped by Packys because our other dog needed a new collar, and as we walk in, our sons spirit perked up. There by the checkout was going to be his new Friend. A new fur baby, an pet we never thought would be part of our family. A crazy, must always run the room Ferret. The gentleman & Lady were very kind, and helpful to make sure to answer all questions. You guys brought the smile back to my teenage son. He loves his Ferret! So THANK YOU.. Thank you for being great staff/owners/employees that take time to talk with the customers.
Keith was more than helpful. Answered all of my questions and then some. Ive spent a ridiculous amount of money with packys, and will continue to do so. The friendly service is top notch. I give them 6 out of 5!
Great place love the selection and knowledge they have :)
Ive been go8ng here for about a year now.. and I absolutely love all the workers here. They all know what there talking about and know there animals.. prices r a bit high but I understand they have to make a living as well.. 😁
We’ve been to Packy’s several times since their opening, and it has always been a pleasant experience! The staff is always very helpful and friendly. The store and animal tanks/cages are also always very clean, and you can tell that all of the animals are well taken care of. Highly recommend!
Packys is the greatest pet store I’ve been too. They are helpful, knowledgeable and determined to ensure that you are purchasing and maintaining the greatest pet for you. I have spent more than 1k here in the past year and they will always get my business, they are true experts in all fields of pet ownership. Thank you Packy and Team!
Absolutely an amazing shop. The owners and employees care about the animals and it shows. They have a great selection of toys and treats and have been an enormous help when I had questions on how to care for mine!
Super helpfull and good selection!
Packys Pet Supplies is a great place to be lots of interesting critters. They are very nice people and will help you get the information on just about anything to do with pets and more. Support your local businesss . Stop in and check it out its Awesome.
Love shopping here for all my pet supplies I need. I also love taking my puppy to there groomer she does a wonderful job and my puppy loved her!! I have bought animals there and I will continue to visit packys place for all of my pet needs. They have everything I need and some and if they do not they order what I need. Love this place hope to shop there for many many more years, also love the updating they did!!
Loved it store is clean , well stocked. Staff was friendly ! Lots of products for a variety of pets . Nice job Packys 👍
Packys has a great selection of everything, a friendly staff, and a refreshing reptile display! Many shops have sub-par reptile husbandry, leaving one to feel sorry for the animals. You wont see any of that here though. All of the animals are very well cared for.If you havent yet, go have a look and say hi to any one of the fantastic staff members.5 stars!!!
Looks great for just reopening with new owners after all these years. Everything looks fresh and clean. Pets look healthy and well taken care of. The store has a new and more functional use of space. Ill definitely return and recommend it to others!!!
Best pet supply place around! And Packy is the best! So helpful and kind !
Friendly, knowledgeable staff, high quality foods for every type of pet (and no charge for the advice)! The animal habitats were wonderfully clean, there was staff available that were knowledgeable about the care and supplies needed for every type of animal imaginable (from cats to cobras; rodents to reptiles)! There was a groomer on-site, as well as an aquarium aficionado, and they stocked anything and everything that I could possibly need to provide for all the animals dependent on me! I have a new favorite store!
So knowledgeable and care about you getting a good price on the best foods for your animals. They also LOVE and care so much for the animals they sell. You will NOT be disappointed!! Truly a loving, caring place!
I’ve been going here for years will never go anywhere else love supporting my local pet shop!! They treat there animals VERY good and will always help you with whatever you need! Great place to get animals or to just get your common pet supplies
Friendly and knowledgeable staff. Super clean store. Cleanest aquariums Ive seen in a store.Way better than the chain stores.
The person that helped me was kinda pushy. Plus was expensive.
The store is clean and very organized. They always have what I need. The staff is very friendly and helpful.
Amazing staff, knowledgeable about everything in their store. Also a wide selection of foods and supplies for most pet types!
Great customer service! Grooming was top notch!
The customer service there is amazing great selection of products and the pets there always seem happy
Nice people, good selection for a small town pet store. Very friendly and helpful owners
Very pleased to see they carry feeder mice as they are hard to find. The great customer service is the icing on the cake. Great place to go for any of your animal/small critter needs, thank you!
Amazing variety had everything I needed and then some! Best place for pet supplies
Great people. Did a awesome job with my bearded dragons. Thank you guys
Ive been going to packys for a while. It beats going to Bay City 🏙️.
The people at Packys are so knowledgeable about pets and take the time to talk to you about them too. I loved our visit today! I will be back! They are awesome!!!
Very nice place! Great selection, and great service. These guys know what they are doing. 👍 We will be back for sure.
They always have a great variety of products in stock and their customer service is the best
Nice pet store! Informative and helpful. Clean and well,kept.
Super friendly and efficient customer service. They make me feel so welcome. The best place to buy fish, reptiles, dogs and cats. The store is clean and inviting.
The staff is great! They offer a little bit of everything. They have a good selection of equipment and supplies for most small animals.
Absolutely love this place. I get my feeder mice from here and the staff is always helpful and friendly. They are not shy about sharing the info on a pet you are interested in.
Great selection for a small space; they really care about the animals they sell and keep...exceptional customer service, all around great small-town pet supply store.
Everytime I go there the gentleman thats always working is so palite and helpful.Thank you Packys for having a Wonderful employee that cares about youre customers.Merry CHRISTmas 🎄🦌🤶🎅
Love this pet store! Very clean and everyone is so nice and helpful. They carry everything you need! We recommend this place to a everyone!
All of the staff is friendly and helpful. The owner is very knowledgeable and has helped me several times finding the right product for my ailing pets.
Good selection of items and good prices!
Very nice knowledgeable people.Great all real food for dogs and cats
This pet store was pretty cool. They had furry friends and scaled friends and a lot of pet supplies. I got what I needed and then some!
I had Tucker groomed today and he looks amazing definitely will be taking him here for grooming. Everyone was very friendly and helpful.🐾🐾
Friendly and very knowledgeable about everything they have there. Treat ya like family.
I love this place great service healthy pets knowledgeable
Great town petstore. Always have healthy, well cared for animals and a great variety of supplies. This stores always has great service, and I would recommend visiting.
Great place for pet,supplies and advice for them very helpful
I love this pet store and their staff. Theyre always friendly and open to questions, and allow their pets to be handled.
A great place to find a pet, or to take care of your pets needs. The owners are amazing they are so knowledgeable and friendly.
5 stars just isnt enough! Packys is amazing & so is the staff! Keeps me coming back! See you again Friday! 😁
This place has everything for your pet...really...lol!
Great atmosphere for the pets they have, and actually know about each pet they are selling. Great place to stop in guys.
Great fish and they stand behind them. They are really helpful and know what they are talking about
They are wonderful people. Very knowledgeable and helpful
Very good to there customers it where I got my sake bedy and mic for my sake
Nice people. Clean store
Nice crew, very helpful.Glad to see they carry Fromms since we ran out while on vacation.
Nicely remodeled. Live being able to go into a friendly local pet shop instead big box stores.
Excellent store, Very helpful and friendly staff. If they dont have it, they can get it for you. A wide variety of pets and supplies.
First time in since I was a kid. New owner very friendly and helpful!
It was great had lots to choose from for your furry friends or your scaled friends I got a lemon oscar
Love this pet store! Everyone is so friendly and goes the extra like for their customers!
I bought some algae eating shrimp and a few tropical fish here..Packy is very knowledgeable and the store is very well maintained
Very friendly and informative staff. Decent selection of goods for most pets.
Packys is a wonderful pet shop, the staff is friendly and very helpful. The shop is clean and the pets well cared for.
Great store. Friendly owner and workers. Just a little pricey.
Great place, good service, so glad they opened, we need pet stores in northern mi
Really friendly and helpful. Cool animals
Love going here very friendly and helpful staff
Called up asking for crickets, hard to find around here, and to my great surprise, theyre open year round! A little gem here in houghton lake. You wont be disappointed if youre looking for food for your spider babies! They carry mealworms too!
Very helpful with my beardy questions. Plus they offer horned worms! Man does Thor like those!!
Best pet store ever. Informative ,frendly and very helpful!!
Great, knowledgeable staff. Wide range of goods and pets.
Great place for pets! The owner, Larry was super informative and helpful. Strongly recommend this place to everyone!
I get my lizard food there and they got the best prices for crickets
Excellent customer service! I was late to pick up my order and they waited for me. Love them!!!!
Everything you need for your pet under one roof
Love it. Friendly, knowledgeable staff. Nice selection of supplies.
Always helpful. Do they have a new groomer mow? If so I will be in ASAP!
Best pet store ever. Personalized service for you and your pets.
Very nice pet store. Owners incredibly nice also.
Awesome staff , supplies and pets! Very knowledgeable about our needs
They have everything i need for my pets & extremely customer friendly!
Always something cool to see, today was a legless lizard, while picking up some live feeders for my snakes!
Very very very helpful and full of great industry knowledge!!
Packys pet supplies is great the animals are heathy and the workers are so nice.
Nice place lots of bird stuff
Dog food is a little pricey but great service so its worth it.
Well stocked with supplies and Keith was extremely knowledgeable about reptiles.
Great place friendly staff little overpriced on some items but overall great place
Didnt find what I was looking for.Kinda expensive,but very nice people and wry clean
Always good people love the pet store
Very clean tanks and cages. Quality foods. Nice selection of small animal toys.
I have puchesed 3 parakeets, 5 fish, and a hamster. I followed all the store owner/s instruction bought all the supplies I was referred to purchase I believe to be a total of around $35.00 per bird, $20 on fish, and $20 for the animals alone then include all the products your purches from the owners store to take care of that animal. everyone of the in turn died within the week...and I go to that location thinking I am purchasing a healing longlife friend that I can love and charish only to find out I have my heart broke a week later. I have a problem with keeping track of my reciepts because I go on the fact that I am doing everything I was told to do and have and buy. Only to find them within the week deceased...I in turn get no sympothy or reimbursement for all the money and effort and love i have given those animals. Please..take time to read this if you want an animal to love and cherish please find another location to perchuse your family members. Something is not right with this whole situation. Please google another . Destiny DeBolt. (PLEASE BEWARE TO HAVE YOUR ANIMALS DECEASED WITHIN THE WEEK WHEN PERCHUSING FROM THIS STORE) and If you have had good luck then someone please tell me what it is that I am doing wrong...Thankyou for taking the time to read this and please HEED MY WARNING TO ALL THE RESIDENTS LIVING IN HOUGHTON LAKE, MI. (Take the time to make the travle to go to a different store it will be well worth your time...Missing all my loves may they R.I.P. (and to my 3 day old hamster...Moms gonna miss you running in your wheel Mr. Mr.
Best place to go for any pet supply excellent customer service reasonable prices
Super friendly great customer service best place to get pets hands down
The best pet supply store for miles. Very knowledgeable about most animals.
Great petstore
I like this place I have a bearded dragon and they helped me so much here
Specially ordered my dogs food for us, great staff.
Great prices, animals are healthy and staff are friendly.
Very friendly owner, nice little pet store
Friendly didnt have what we wanted b but were happy to order it.
Gentleman working there was very kind. Unfortunately, we were not impressed with what Bettys had to offer.
Very friendly and knowledgeable. Very clean store. Large selection.
Just stopped in to check the store out. They were super friendly.
Knowledgeable owners who are excited to help. Purchased 2 rats and a dwarf gerbil.
Packy was very helpful very patient lady listened to my needs and helped me choose appropriate product
Glad they were here in a pinch, prices are slightly higher than chain stores but fair for a small local business.
Great place. Very clean and a friendly atmosphere. Will definitely go back.
Very nice, helpful, and informative. Will go back, nice new look inside with more selections
Great selection! Packy and Peter are so friendly and knowledgeable!
Excellent customer service and the people are wonderful.
Great customer service and quality products
We love the remodeling. Nice animals. Great staff.
Friendly, knowledgeable staff. Great selection.
Dawn you just have to change your web sight times and days.
Good variety of stuff. Nice and really friendly people!
Great people very helpful and have a passion for what they do!
Friendly service.. but prices are expensive.
Great shop nice people.
Friendly reasonable price would definitely recommend
Packys had just what we needed. They always do!!
Great place to get your pets and Supplies from.
. Fun place, variety of items and animals.
Pack is awesome really cares about your pets!
Friendly, helpful, limited supplyu of dog food
Very good with their animals.
Always enjoy going to packy,s
Great!!! They know their stuff. 🙂
Great people who are helpful thanks for your service
Very nice a pleasure to be there
Good local pet shop for food and animals
Most AMAZING people Ive ever met!
People very friendly and helpful
They did a job on my husky luna .
Great place
Great prices friendly staff
Love this place!!
Awesome service. Knowledgeable, too.
Very helpful and friendly staff!
Fantastic place Houghton Lakes best.
Great people, great store!!
Excellent service and good people.
Nice clean pet store!
Great to deal with...
Very Helpful, Great people!
Very knowledgeable and caring .
Great for what I needed at the time.
Awesome great service.
Good people, good fish.
I love the choices for pets
Awesome,grooming service
Wonderful
Great job
Great selection.
Nice but expensive
Covers all the supplies
I like
Friendly
Great service
Awesome selection
A lot of different animals
Awesome st
Awesome
Awesome
Very clean
Great people
Total reviews rating 4.7
199 Reviews for Packys Pet Supplies 2023:
Review №1
2022-02-23LOVELY EXPERIENCE! Super informative and helpful. SUPER CLEAN. One of my biggest things with pet shops is cleanliness of cages, tanks, or in genera. This place has changed my pet shopping forever. I put them #1 on my list and I refuse to go anywhere else! They had such a wonderful selection as well. Wide variety of fish. Great looking reptiles. I was assisted with the purchase of a Crested Gecko baby, tank, Guppys, Golden Mountain Cloud & Mollie fish. & I couldnt have asked for any more from the helpful peeps. They were so nice. Answered all my questions simply and knew what they were talking about! You cant get that at any corporate pet shop! Dont think twice about stopping here!
Review №2
2021-07-11I am always iffy about pet shops because most pet shops dont care for their animals like they should however I have bought twice from Packys now. About 2 years ago I purchased my hairless rat and today I purchased 2 Guinea pigs. The Guinea pigs are going to be class pets in my husbands classroom this next school year. I am very happy with all 3 little men I have got from Packys and will definitely be back in the future.
Review №3
2022-06-06We love this place! Has always had everything Ive needed, great selection of items and pets, and the owners are really nice. Super grateful to have this store in the area.
Review №4
2022-03-15Check them out for sure. Polite and courteous staff, excellent care of their critters, and healthy stock. Their Herptologist is very knowledgeable. All around, excellent experience every time I visit.
Review №5
2022-06-16Just bought a tortoise and we love it so much, the lady was so helpful and knowledgeable too!!! Definitely going back for future friends!!
Review №6
2022-05-22Really nice and was so helpful and taught me more about my geckos dietary needs. Definitely will be going back.
Review №7
2022-05-24Very nice pet shop. The people who work their a very nice and helpful. I will definitely be back.
Review №8
2021-11-28Staff is super knowledgeable and helpful! Great selection of pets and supplys! Tanks are super clean and well taken care off!
Review №9
2022-02-08Very friendly environment and the staff actually care about animals! Genuine people, they answer honestly when asked questions and are not shy to say they do not know. I feel welcomed every time I enter this store.
Review №10
2021-08-14I really love this place I have bought rats, tortoise, and a cat from Packys. There very helpful and kind.