Pap Kenworth

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Name: N*** H*******
Date: 2024-01-31 18:45:37
Rating: 1
Comment: This was the most unprofessional experience I’ve had as a transporter . I get there to drop a truck off at 8:30 am they tell me it needs to be washed before (which was not included in delivery notes ) then said that there was guy that comes in at 930am to wash trucks .. I’m already displeased about waiting but I understand everyone has a different process . 930 gets here and no wash guy I wait to almost 11am for them to check in a chassis no apology for wasting my time. Just flat out disrespect; I will not drop off any units to them again and I will in encourage all independent transporter contractors to not do loads with this as the destination since they do not respect the transporters or our type of work .

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Name: D*********
Date: 2023-12-07 02:46:05
Rating: 5
Comment: Awesome very friendly & easy to work with

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Name: S****** K G****
Date: 2023-11-09 22:35:34
Rating: 1
Comment: If u stuff return have 10% charge

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Name: W******* T********
Date: 2023-08-26 02:06:50
Rating: 1
Comment: I want give 0 but i have to give 1 there’s no option for 0 starThey Rebuild our engine on 2020 KW paccar and engine start leaking again after 2 weeksDropped truck for inspectionNo answer for weekCustomer Service is horrible talking very rude to their customerTruck under warranty and they still have to many parts & serviceI do not recommend anyone to for service at pape kenworth sacramento

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Name: A******** M*****
Date: 2023-07-25 19:08:27
Rating: 1
Comment: I wish I can give 0 star .they do t have parts I get them the parts (ECM) they charge me 3k the ECM has 4 bolts plus 3 plugs

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Name: P****** C***
Date: 2023-07-21 02:07:43
Rating: 5
Comment: Chris Lacomb took very good care of me. I would send my family to buy a truck from him.

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Name: B**** T**** I**
Date: 2023-06-04 04:17:43
Rating: 5
Comment: Great place ! Great people ! At NorCal Sacramento it seems everyone is embodiment of efficiency, speed & sincerity. I arrived for VIN verification of Great Dane and had given time between 12:00-12:15 but I arrived at 11:59 and parked the truck trailer outside and was walking to the office but…! Here was Ryan with big smile, and asked ? are you Bravo and for VIN verification? All done in under 5 minutes. Thank you so much Mario, Rajinder Mahil, Ryan, Megan and Jeff Bist. Your Team is great. May God Speed and success continue to be with you. Thank you so much Team Jeff Team Mario.

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Name: K***** S****
Date: 2023-02-17 18:58:55
Rating: 5
Comment: Great 👍 work

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Name: M***
Date: 2023-01-31 15:06:40
Rating: 5
Comment: Good staff

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Name: P******** S****
Date: 2022-12-23 04:12:48
Rating: 5
Comment: Good job

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Name: J*********** S****
Date: 2022-12-14 01:12:29
Rating: 1
Comment: Since they changed to Pape there price are higher than the norcal kenworth, airbags, sensors,are over priced same thing they do on French camp locations if it is a Paccar part go to peterbilt each part has a$ 50 to$ 150 different on there prices

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Name: T**** C***
Date: 2022-10-19 02:39:27
Rating: 5
Comment: Lots of trucks. Just there to pick up a bus

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Name: L******* C*******
Date: 2022-10-05 20:56:59
Rating: 4
Comment: Upon checking my truck in, Service Writer was polite, courteous and helpful. Lobby was very clean, however there was nowhere to sit in there, unless you went down to the Driver Lounge.Due to the timeframe they gave me, my wife went down the next day to retrieve laundry and such. Staff escorted her to shop bay and even assisted in carrying things out. Very impressive!Truck was completed earlier than expected, so I returned the following day to pick it up.When I went in, I was handed my key and pointed in the general direction of my truck.Not much in the way of answers, as to what was done, just told heater core.Thus far, no leaks and trucks runs as it should.

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Name: B**** H******
Date: 2022-07-08 03:39:50
Rating: 5
Comment: Great people working there. Had part i needed.

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Name: D**** S*****
Date: 2022-06-10 14:56:02
Rating: 4
Comment: If they answer the phone its great

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Name: I*** Y*****
Date: 2022-02-18 16:10:59
Rating: 4
Comment: Nice and clean, sometimes have to wait too long to get to parts

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Name: R** U*******
Date: 2022-02-02 23:32:53
Rating: 4
Comment: Good

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Name: P****** T*******
Date: 2021-12-11 22:06:20
Rating: 1
Comment: Long wait for appointments

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Name: M****** P********
Date: 2021-11-29 01:45:22
Rating: 4
Comment: Standard kenworth dealership, help was great, prices were horrendous.

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Name: V***** V*****
Date: 2021-09-15 23:43:56
Rating: 1
Comment: I don’t like their service I booked my appointment before 2 weeks and I drop my truck on exact appointment and even after leaving my truck on appointment it’s almost a week and my truck is not even ready yet I don’t know how much more time they need

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Name: d****** f******
Date: 2021-08-16 04:38:48
Rating: 5
Comment: Helpful staff

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Name: S***** S******
Date: 2021-08-14 18:55:48
Rating: 5
Comment: Thank you so much 💖💖🥰🥰

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Name: R**** M******
Date: 2021-08-03 01:16:29
Rating: 5
Comment: Helpful staff good customer service. Will recommend for any truck service or purchase

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Name: M*** K******
Date: 2021-08-02 23:29:49
Rating: 5
Comment: Great service quick to get me put cant ask for more IMO

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Name: J D
Date: 2021-06-21 20:49:20
Rating: 4
Comment: Nice

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Name: D** A****
Date: 2021-04-24 00:38:03
Rating: 5
Comment: I went in to get a part. With the part number furnished by Cummins. The other places I went to prior. Just keyed in the part number. Sorry, no part. Went to Nor Cal Kenworth. Keyed in the number. No part. But, Salesman: MTV. Said hold on a minute. Went back into the parts warehouse. A couple minutes later. He came out with the item I needed. That was fantastic. Not Cal Kenworth rocks.

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Name: W**** Z*******
Date: 2021-04-20 23:07:15
Rating: 5
Comment: Great service

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Name: S**** B******
Date: 2021-04-20 04:32:20
Rating: 2
Comment: Very slow parts department took forever

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Name: M*** R***
Date: 2021-03-20 22:47:30
Rating: 5
Comment: Mandeep was awesome to do business with.Very helpful person.

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Name: A**** H******
Date: 2021-02-25 04:53:43
Rating: 5
Comment: Very nice. Staff was helpful and had the parts I needed to get back on the road.

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Name: S**** H*****
Date: 2021-02-07 00:14:04
Rating: 5
Comment: Great service department.

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Name: R***** N*****
Date: 2021-01-16 03:46:37
Rating: 3
Comment: They have lots of trucks to work on. It will take sometime to get it back. My only issue is i never got a follow up call to update me.

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Name: J**** W**
Date: 2021-01-07 04:13:54
Rating: 2
Comment: Had my truck repaired here because I prefer to use the dealer and will definitely never be back to this location. My truck seems to be working alright but the service management is horrible at this location. They would make promises they had no intention of keeping and lie to my face about when they recieved parts and when they actually worked on my truck. Will definitely be seaking out other repair centers when the time comes again

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Name: J******* C******
Date: 2020-12-15 01:48:36
Rating: 1
Comment: Shop is extremely slow. Truck has been in for over a week for a simple 2 hour repair. Still not impressed. Not the first time using their shop.

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Name: M**** F
Date: 2020-12-12 07:27:46
Rating: 5
Comment: They always take care of us when we need parts. Great friendly staff for most part.

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Name: M******** S****
Date: 2020-12-11 14:52:27
Rating: 5
Comment: Great customer service

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Name: J****** B*****
Date: 2020-12-10 01:37:39
Rating: 1
Comment: Bought 2 trucks from them in the past 5 years both were lemons almost destroyed our business!! I also bought warranty too for 4,000.. every single thing that broke, the warranty didnt cover!! There was always a fine print that got around it!!.. Be very careful when you purchase a big rig from Norcal kenworth in Sacramento or in general if it is not bran new they wont hesitate to take your money while they sell you a lemon that could end your business or cost you a fortune thinking ok if I just fix this then it will work fine...NO it wont!!! Something else will break right after you fix the last and it just never ends!! Take a mechanic with you if youre planning to buy from them if you can, bc they do not give a damn about you and yours....

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Name: R***** R***
Date: 2020-10-21 21:32:51
Rating: 5
Comment: Very busy but was able to get me in and out. 👍

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Name: B*** H*********
Date: 2020-10-20 23:14:59
Rating: 4
Comment: Had to wait awhile to get a new windshield but the staff was nice. The tech who did the work was very fast once he got there.

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Name: L***** S*********
Date: 2020-10-13 21:21:34
Rating: 1
Comment: It started good in the morning.But it took all day for a pm.This place needs to be a milk place,because they been milking it all day

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Name: R*** S*****
Date: 2020-08-04 23:34:04
Rating: 5
Comment: They are very busy all the time. I have been there so many times and most of the times i met with Hugo. He is nice, helpful, he listen to my truck problems patiently and provided me right parts for my truck. Overall experience is good .

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Name: E* Y****
Date: 2020-07-28 22:12:54
Rating: 3
Comment: Kenworth Sacramento is overloaded with work. Their mechanics are 1st class and the repairs are done right the first time which is why I gave 3 stars. However the average turnaround is 6 days. A very long wait for return to duty.

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Name: V**** N*
Date: 2020-07-08 20:27:27
Rating: 1
Comment: Horrible customer service

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Name: R***** P*****
Date: 2020-06-05 19:11:45
Rating: 5
Comment: Employees know what they are doing. If you ask them for something, they know exactly what you are looking for. Very helpful service.

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Name: s**** d***
Date: 2020-06-02 03:00:30
Rating: 5
Comment: This place is excellent .

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Name: C***** C******
Date: 2020-05-24 05:10:23
Rating: 5
Comment: Nice staff, had to use the restroom

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Name: S** L**
Date: 2020-05-14 18:52:27
Rating: 1
Comment: For people who are planning to visit this service center. I visited this place, in order to fix leaking. After I picked up my truck, leaking appeared again.They did not fix the issue. Their work is far from satisfied. Good luck guys, try to check your equipment, before leaving the shop.

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Name: C**** W********
Date: 2020-02-17 16:44:51
Rating: 5
Comment: Friendly staff, clean shop

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Name: I*** P
Date: 2020-02-07 01:52:39
Rating: 5
Comment: Being an owner operator is just getting to expensive

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Name: n** c*
Date: 2019-11-22 23:54:19
Rating: 5
Comment: Good

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Name: A*****
Date: 2019-10-28 20:05:58
Rating: 1
Comment: Price for the parts is TOO HIGH!!!!!!!

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Name: o** s***** h******
Date: 2019-10-21 22:11:09
Rating: 4
Comment: I always dig delivering at this place, see all the brand new Kenworths.

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Name: M******* S******
Date: 2019-10-15 06:33:41
Rating: 4
Comment: Very friendly environment very helpful

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Name: X***** E********
Date: 2019-09-07 16:54:08
Rating: 5
Comment: Customer service was A1 service

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Name: K*** G***
Date: 2019-08-17 18:40:53
Rating: 5
Comment: First n formost Willy truck sales been here 30 years plz very expierenced and helpful.The parts team. I picked up parts for a Kenworth. Needed parts for a peterbuilt. One stop shop saved me time money and effort.Ill be back service a1

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Name: S***** M
Date: 2019-07-27 13:33:10
Rating: 5
Comment: Love this place almost as much as my truck

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Name: S**** M***
Date: 2019-07-24 11:55:28
Rating: 5
Comment: Always helpful

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Name: d***** h****
Date: 2019-06-29 18:42:27
Rating: 4
Comment: Very Helpful and Knowledgeable associated to Kenworth.

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Name: K**** C******
Date: 2019-06-11 22:47:55
Rating: 5
Comment: Fast, easy in easy out and under $1,000

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Name: D**** R***
Date: 2019-06-11 02:33:09
Rating: 5
Comment: Great service

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Name: C***** R********
Date: 2019-06-09 08:41:13
Rating: 4
Comment: Nice shop too bad it is in the ghetto.

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Name: T***** F**
Date: 2019-05-26 14:03:07
Rating: 5
Comment: Parts is always fast and friendly.

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Name: C*** E****
Date: 2019-05-11 20:36:54
Rating: 5
Comment: Great place

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Name: S***** G******
Date: 2019-04-21 07:54:06
Rating: 5
Comment: Nothing much to say i gave them all to some one

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Name: D**** O********
Date: 2019-04-18 22:45:14
Rating: 5
Comment: This places is #1, here, to all truck drivers here you if you need your truck wash, they are the best ever. From a driver to another.

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Name: J**** P******
Date: 2019-02-20 20:40:02
Rating: 5
Comment: They have everything that you will need. I highly recommend.

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Name: P****** S****
Date: 2019-02-11 19:27:23
Rating: 5
Comment: Staff is very nice and helpful.

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Name: J** T**
Date: 2019-01-10 14:32:07
Rating: 4
Comment: Good parts department even thou i have a peterbilt, knew what i needed without having to explaining everything like i had to do at peterbilt parts

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Name: R**** S****
Date: 2019-01-03 19:08:16
Rating: 1
Comment: No way. A place of Utter Disappointment. This place is a professionally done rip off,a rip off, you want to know how?Look and see for your self whether you are an owner operator or a large trucking company you will not want to lose money because of dishonest business, even, if its just one single case. I never had batteries fail on my truck. So I was away from the truck for about a week, one morning went to it to start it, and its dead. Next thing arranged for truck to be checked for shorts, no shorts! The wiring checks out ok! Lemon batteries. Not too pleasant especially on a trip.Calling NOR CAL Kenworth where I got the batteries from, 13 months ago. Explained the guy that my truck HAS NO SHORTS, IT CHECKS OUT OK! Instead he totally ignores me, and what I hear back is: that the the parts dep guy does not talk a word on batteries, that they could be of poor quality, but is pushing me to bring the box truck into their shop for diagnostics, what I do not need to do.I am asking him why do I need to bring a perfectly fine truck, which already tested out ok, to the repair shop, when it is evidently the batteries at fault and not the truck? ( thought: well, sell the quality stuff dont push junk and later on have people go insane)The guy states this is the only way you will find out what is wrong with the truck, you must bring it in to the shop.He was just pushing my truck is to blame, and not their batteries quality. Wow.I would agree, if the truck wasnt already tested!!! Does he listen to me at all???!I said, if this testing is free, just for you to be sure of what is going on, I could bring in the truck still knowing that it is perfectly fine.The answer is: No sir you will have to pay for the truck diagnostics.I said the truck is having NO ISSUE it has already been tested and found ok. It is the batteries that are not ok them selves, that is the only thing left to be in fault in this situation, and it can not be any other way.If Kenworth really needs to know for them selves I can let an access to the truck to check, but I have done nothing to deserve to be charged for. These two batteries are a junk, or a lemon consider it any way, because nothing else is left for a sane person to see here. These batteries are under two year warranty, give me normal quality stuff and its guaranteed you will never hear from me again.Instead of helping the NOR CAL KENWORTH PARTS DEP guy simply loudly hangs up on me. You see and read that right, I was evidently hanged up on by a person you would very much hope to be helped for.Now imagine that you are in this situation, do you want it upon you? How do you think you would feel if you have dealt with this Kenworth location and they are dealing you in this way? Do you want this done to you?Bottom line: They are pushing you into their shop to charge you, even when you are already just after the diagnostics from another solid reliable place that found your vehicle at no fault.That is, especially, if NorCal Kenworth has a warranty claim on a part they sold youHere you realize that if you get this much charged for unneeded, but forced diagnostics, then your warranty claim makes no sense, becomes nulls for you, but not for them. you rather buy new batteries again, right there. Got it? Explaining again, by forcing you into their shop when you dont need it, they leave nothing of your warranty value, you are further in minus

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Name: C*** H
Date: 2018-12-25 17:31:12
Rating: 5
Comment: Very knowledgeable parts department

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Name: M***** K*****
Date: 2018-12-12 21:25:56
Rating: 5
Comment: Great Customer Service! Knowledgeable Staff! #norcal #kenworth #paclease #paccar

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Name: R**** M****
Date: 2018-11-16 01:34:41
Rating: 5
Comment: Efficient professional parking is a challenge avoid the residential side of the steet

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Name: A**** I* t***** (**********
Date: 2018-10-31 13:39:49
Rating: 1
Comment: I stood in an empty parts room for 20 minutes and just watched as two employees at the front counter chit-chatted, I counted about 50 profanities in the presence of a customer, at one point it became a game for me to see how long it would take for someone to greet me. I also witnessed two supervisors walk by and join in the conversation yet was still never greeted or served, eventually I had to walk up and interrupt the two in order to get a simple 30 second transaction finished. This has been what I have come to expect from large international companies like this, if your going to go here, expect to be treated like a piece of paperwork.

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Name: T*** D*****
Date: 2018-10-25 22:44:56
Rating: 5
Comment: Very prifessional

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Name: A***** K****
Date: 2018-10-22 19:28:54
Rating: 5
Comment: Awesome service!

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Name: B****** F*****
Date: 2018-10-18 21:51:28
Rating: 5
Comment: Awesome place for trucks

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Name: J**** M****
Date: 2018-10-12 23:50:58
Rating: 4
Comment: Sales guy was nice and laid back. Said all used truck sales were AS IS and FINAL. If I do get a truck from here then Ill ask for them to change the style of lights on the back and sides of the truck.

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Name: R**** O****
Date: 2018-10-06 01:57:33
Rating: 5
Comment: Great service

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Name: G*** T********* I*
Date: 2018-10-03 22:27:54
Rating: 4
Comment: Great staff but sometimes a little bit of a wait getting parts, and if you call and get put on hold your going to be there awhile.......

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Name: E******** F*********
Date: 2018-08-02 05:16:42
Rating: 3
Comment: Good

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Name: M*** M****
Date: 2018-07-31 00:01:40
Rating: 5
Comment: Great parts counter

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Name: G******** O*********
Date: 2018-07-21 23:35:27
Rating: 1
Comment: I thought taking my truck to the dealer would be like staying at a 5 star hotel. youd think for over 160 dollars an hour they would know how to do things right. there is nothing worse than having someone who sits in front of a computer tell you how a truck works. I will stick with TA where you can talk to the mechanic who is going to work on your truck.Just had to address an issue at my fuse box and was reminded of the poor work this place did. I asked them to take their time and fix the wiring situation near the fuse box. they just zip-tied the wires and shoved them out of the way. I am unable to get the fuse puller back in the holder. These people are in too big of a rush.They didnt even diagnose the problem with my trans temp gauge. I had a TA mechanic plug in the diagnostic computer and low and behold, trans temp gauge voltage problem. Proof that they didnt even attempt to actually fix the problem.

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Name: D*** S******
Date: 2018-07-03 21:50:58
Rating: 1
Comment: A 20$ ring went missing about the time I was there maybe coincedence or maybe techs are thieves

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Name: A***** A*******
Date: 2018-06-18 00:19:28
Rating: 1
Comment: Look like no one works here 10 minutes no help looks like they have 10 trucks no price tag or information on any

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Name: t*** d*****
Date: 2018-06-06 22:53:13
Rating: 5
Comment: Solid people

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Name: J**** A*******
Date: 2018-06-06 02:01:51
Rating: 5
Comment: Great people to deal with. Got calls as truck was in for repairs along the way.

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Name: H**** t***
Date: 2018-06-01 19:16:31
Rating: 2
Comment: Worst customer service service, short staff, for one part get like a hours.

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Name: I***** M*****
Date: 2018-05-21 02:35:22
Rating: 1
Comment: I kinda hate this place they always rude just because you dont have a Kenworth doesnt mean the trucks wouldnt have similar parts. Its always last place to go check if they would maybe have the type of part we are looking for.

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Name: M****** G*****
Date: 2018-05-12 01:44:58
Rating: 1
Comment: Not helpful at all. Acted like I was a bother.

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Name: S**** S******
Date: 2018-05-09 21:13:49
Rating: 4
Comment: My truck came back more broken than when I first took it there.

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Name: D**** C********
Date: 2018-05-06 04:00:08
Rating: 4
Comment: Professional and friendly

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Name: D***** Y****
Date: 2018-05-04 22:29:18
Rating: 5
Comment: Friendly and convenient service with all smiles

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Name: E**** N****
Date: 2018-04-03 16:37:04
Rating: 5
Comment: Friendly People Wonderful Experience They Get The Job Done Fast

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Name: A**** S****
Date: 2018-04-01 03:42:50
Rating: 5
Comment: Buy parts for my trucks good customer service

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Name: J***** R****
Date: 2018-02-07 00:02:03
Rating: 5
Comment: Good customer service

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Name: f**** b*****
Date: 2018-01-26 20:44:55
Rating: 5
Comment: Very excellent service

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Name: G**** D******
Date: 2018-01-13 03:04:50
Rating: 5
Comment: Very friendly people

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Name: R*** M*******
Date: 2018-01-01 02:00:20
Rating: 5
Comment: Great storage units reasonable pricing an expensive Also has great customer service

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Name: R***** C V*******
Date: 2017-12-27 19:21:44
Rating: 5
Comment: This place has always been good to me. Love the friendly environment. Even when the parts not there which is rare. They make sure to have it within the next day. Thanks for always taking good care of me and my crew.

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Name: m****** l*****
Date: 2017-12-22 02:08:51
Rating: 5
Comment: Service for mixer trucks.

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Name: M****** B******
Date: 2017-11-24 00:58:54
Rating: 5
Comment: I bought a really nice hat from there the other day when I picked up my work truck for me and serviced my work

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Name: �**** �*********
Date: 2017-11-17 20:03:43
Rating: 1
Comment: So slow service

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Name: P**** P******
Date: 2017-08-06 00:38:14
Rating: 5
Comment: Fast and friendly

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Name: S**** W***
Date: 2017-07-06 04:03:50
Rating: 5
Comment: Staff is very helpful and knowledgeable. Very professional.

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Name: D**** S*****
Date: 2017-06-24 05:40:12
Rating: 1
Comment: Very slow service

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Name: K**** P*****
Date: 2016-09-14 09:37:36
Rating: 5
Comment: Fast and friendly staff. Especially Brian Singh.

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Name: r***** c*******
Date: 2016-08-01 19:31:29
Rating: 1
Comment: Its the most slowly place to help you in the store and over the phone too

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Name: M*** B***
Date: 2016-05-22 15:29:03
Rating: 5
Comment: Chris, night parts guy was very helpful! I couldnt find a rare u-joint at any other dealers, Kenworth had one in stock but wasnt available for sale. Chris made it available and ended my nightmare! Thank you!

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Name: T** A********
Date: 2016-02-10 15:55:07
Rating: 1
Comment: Pretty irritated took my company truck that weve had for 3 months which I keep in immaculate condition. Only to have it returned with smudges of dirt and grease smeared over the passenger seat. 2016 T680 11k miles.

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Name: S****** S
Date: 2015-11-13 00:19:44
Rating: 1
Comment: Horrible place had a plug fall off took 2 days to get them to look at it. 24hrs to get the plug it plug arrives sits on the parts counter for 3 hrs when I ask why Im told the tech doesnt come in until 1:30 now 3 hrs later still in the shop nothing being done but they sure dont miss break time. Absolutely the worse service Ive ever experienced in 23 years on the road total lack of give a crap for the customer. Do yourself a favor get towed to reno might cost more but youll be back on road making money in half the time. Shame on nor cal kenworth.

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Name: G******* S****
Date: 2015-07-10 22:54:08
Rating: 4
Comment: I have been hauling for a few years now and wanted to own my own truck and start making some real money. I went to a few dealerships and then luckily found NorCal Kenworth. They were by far the most helpful, knowledgeable and worked very hard for me to get the truck I have dreamed of. The financing was easy and the Finance Manger Jeff was very clear and worked with me during the process. Honestly, I was very impressed from start to finish.

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Name: G****** O****
Date: 2014-10-29 00:55:02
Rating: 2
Comment: The appointment they made was not kept. They are not going to fix everything that was planned and too much waiting is lapidary.

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Name: T***** F******
Date: 2012-06-26 21:40:49
Rating: 5
Comment: Pre Order your Hybrid T-Series now!